1,222 Support service manager jobs

RISE strives for a world where people can lead safe, purposeful lives as a result of better relationships within families and communities; where harmful behaviour is marginalised and fewer people, are victims of crime. In order to create safe communities, RISE empowers people to break their cycle of harmful behaviour. RISE’s programmes challenge attitudes and facilitate long-lasting behaviour change and are driven by the belief that people, including children and young people, can make better decisions, given the right support. RISE are specialists in designing and delivering evidence-based, transformative behaviour change courses within the criminal justice system and wider community.

DRIVE aims to reduce the number of adult and child victims of domestic abusive by disrupting and changing perpetrator behaviour and maintain effective risk management of high risk, high harm perpetrators.

DRIVE is currently being expanded into Northamptonshire. The RESPECT, Safe Lives, Social Finance-led project sees RISE collaborate with Northants, statutory agencies such as the police, probation service and children's social care and local specialist agencies to challenge the behaviour of high-risk perpetrators of domestic abuse. The focus of DRIVE is to hold the perpetrators to account, rather than expecting punitive measures of uprooting the victim and children from their family, community and schools to be the solution; thereby allowing the perpetrator to move from one victim to the next.

Key Accountabilities

Statement of the main areas of responsibility

The DRIVE Service Manager will be responsible for mobilising the expansion project across Northamptonshire, working closely with the Drive Central Team.

The DRIVE Northants Team (Case Managers and Advance Practitioner) will develop and co-ordinate an individual, multi-modal intervention plan for each Service User, which will incorporate support and/or disruption strategies; a pro-active approach to Service User engagement and commitment to working towards attitudinal and behavioural change, whilst keeping the victim’s safety central to any interventions implemented. The Service Manager will seek to ensure this role is carried out fairly and take organisational responsibility for risk. 

The DRIVE Service Manager will work collaboratively with the wider London DRIVE Team, and line manage DRIVE Northants Case Managers and Co-ordinators.

Management and Development:

· Provide each Case Managers with monthly Case Management Supervision.

· As part of the monthly Case management supervision process, Case Managers should be given the opportunity to discuss Service User cases; exploring concerns, reviewing assessment decisions and developing a collaborative individual intervention plan.

· Ensure that the service is managed in accordance with its governing documents from the DRIVE case management manual.

· Provide annual appraisal and regular support and supervision reviews to ensure that great performance is recognised; and that poor performance, and welfare issues affecting performance, are addressed. Offering Clinical Supervision as necessary.

· Support, manage and develop Case Managers, promoting wellbeing and growth within their roles.

· Ensure Case Managers maintain safeguarding training up to date in line with local protocols.

· Ensure Case Managers attend all training delivered by RESPECT and other relevant training.

· Ensure that all safeguarding and critical incidents are reported in a timely manner following the appropriate protocols.

Management and Performance:

· Provide routine reports to the Project Director, funders and stakeholders so that they can assess the overall performance of the service.

· To ensure that the required data is recorded on the Drive case management system, so that the evaluation, performance management and service learning is maximised.

· Represent the service at local and national events; deliver training and presentations as appropriate in partnership with the Project Director.

· Contribute to the learning from the Drive Pilot through service reviews, working with the Drive Evaluators, supporting the Drive Partnership in addressing implementation and ongoing delivery

Strategic Management

· Develop and maintain links with other agencies, both as an individual and as a service; developing protocols, referral procedures, skills sharing and joint working with external partners as appropriate.

· Attend and partake the Domestic Abuse Perpetrator Panel (DAPP) and MARAC meetings.

· Develop and maintain effective links with other agencies, attending strategic and operational working groups as appropriate.

· Demonstrate a proactive approach to resolving barriers to achieving the Drive objectives with other professionals and services.

· Share best practice with other Drive Service Managers to further develop the role and the Drive project in general.

· Work with the Director, Practice Adviser, Steering Group and Drive Project Evaluators to maximise learning from the pilot sites and modify the model according to findings from data on what is proving effective.

· Develop and share ideas for service innovation, exploring options for implementation locally and informing the potential for national roll-out on conclusion of the pilot phase.

Recording and administrative tasks:

· Supervision sessions will be recorded on the Case Management Supervision pro-forma, and form part of the quality assurance and staff support and supervision processes as well as informing the personal and professional development of the Team leader Case Manager.

· Ensure that Team Leader and Case Managers’ files and records are accurate and complete, submitted at the appropriate data collection milestones and that both are kept and are in compliance with General Data Protection Regulations 2018 (GDPR), the UK Data Protection Act 2018 and meet IMR (Internal Management Report for Domestic Homicide Reviews DHR) recording standards.

· Maintain an accurate and secure audit trail of all relevant communication in compliance with GDPR 2018.

· Support Case Managers to use the Drive Project electronic case management system accurately and consistently for all their work.

General tasks:

· Be a strong advocate for RISE delivery, representing RISE and its strategic direction at key stakeholder events.

· Attend management meetings as directed by line manager.

Confidentiality and Information Security

· Adhere to the Data Protection and Freedom of Information Acts and comply with the terms of RISE’s Privacy, IT and Data protection policies, and that of our partners where relevant.

· Comply with security measures in accordance with RISE policies and our partner’s E-mail and Internet use.

Safeguarding Children and Vulnerable Adults

· RISE is committed to keeping children and vulnerable adults safe. Post holders with direct service user contact are responsible for promoting and safeguarding the welfare of children and vulnerable adults s/he is responsible for or comes into contact with. Post holders not in direct offender contact have a general responsibility for safeguarding children and vulnerable adults in the course of their daily duties and for ensuring that they are aware of the specific duties relating to their role.

Other duties

• Undertake other duties as may be required which are commensurate with the grade and nature of the post.
• Cover for other management posts as appropriate.

Knowledge, Skills, Abilities and Experience

The tools needed to do the role

Essential

• Evidence of sound strategic thinking
• Experience managing staff
• Sound knowledge and understanding of Domestic Abuse work and Rehabilitative Interventions.
• Experience of managing performance and a track record of improving team/unit performance
• Ability to review and analyse data and apply problem solving skills to improve performance
• Experience of working effectively across organisational boundaries
• Experience of managing successful projects
• Sound knowledge of the principles of Equal Opportunities, anti-discriminatory practice and valuing diversity
• Excellent communication skills – written, verbal and presentation
• Experience of managing budgets
• A strong understanding and experience of risk management

· Experience and knowledge of multi-agency liaison risk management.

· Experience of working with both Families, Children and Service Users.

· An Enhanced DBS Check is required for this role.

Desirable

· A relevant qualification, e.g Management or strategic leadership

This vital role within the Landmark Trust’s fundraising team focuses on delivering excellent supporter engagement across the Landmark Friends, Lundy Friends and Marisco Club supporter schemes. You will manage the day-to-day administration of these groups with the highest standards of supporter care and deliver a programme of small events and communications to engage and retain these supporters. Working closely with the Development Manager (Patrons) and other colleagues in Development, you will also support the delivery of events for the Landmark Patrons, and other supporters as needed.

We are looking for someone who takes pride in giving high-quality customer service, with strong communication skills and a keen attention to detail. You will be comfortable speaking to supporters on the phone and at in-person at events, drafting personalised letters and emails, and managing various administrative tasks. While fundraising experience isn’t essential, you will bring experience of a customer-facing or supporter-focused role, excellent organisational skills and, ideally, of working with databases. An interest in the charity sector, and heritage in particular, would be an advantage.

This is a varied and hands-on role, ideal for someone looking to develop a career in fundraising and supporter engagement within a unique heritage organisation.

MAIN DUTIES AND RESPONSIBILITIES

Supporter engagement, stewardship and recruitment

• Deliver excellent supporter care, responding to enquiries, welcoming new Friends and Lundy supporters and building relationships to ensure that all supporters feel valued and appreciated, and to grow and retain the Landmark and Lundy supporter base.
• Support donor stewardship activities, including drafting timely thank-you communications, responding to email and telephone enquiries, assisting with the production of regular newsletters, and impact stories.
• Work alongside the Development Manager (Patrons) to promote all the Landmark Trust’s supporter schemes to existing Landmark contacts and new audiences.
• Work alongside the Development Manager (Patrons) and the Lundy Managing Director on Lundy supporter recruitment, promoting the Lundy schemes to the islands’ visitors, followers, and new audiences.

Event coordination and delivery

• Work alongside the Development Manager (Patrons) to:

1. coordinate the regular programme of online talks for all supporter schemes
2. plan, coordinate and deliver the regular programme of in person events for Landmark Friends, including site visits to Landmark properties and other places of interest.

• Support the Development Manager (Patrons) with the delivery of the Patrons event programme.
• Work within the wider Development team to assist with the planning and delivery of other supporter events, as required e.g. during the fundraising phase of a project.
• Manage event logistics including invitations, RSVPs, guest lists, internal safety and briefing materials and liaising with venues.
• Represent the Landmark Trust, with other members of the Development team, at events.

Data management and administration

• Maintain accurate supporter records within the CRM system, ensuring that data held is accurate, up to date and in line with current best practice in the sector.
• Assist with reporting on fundraising performance and campaigns.

Communications

• Support the creation of engaging content for all supporter schemes across email, digital, and print channels.
• Work collaboratively with colleagues in the Marketing and Engagement teams to support social media posts and wider Landmark communications relating to the supporter schemes.
• Work collaboratively with colleagues in Marketing, and external agencies, as required, to produce the annual Landmark calendar.

General

• To work closely and harmoniously with colleagues in all respects
• To comply with the Key Principles and Behaviours of the Fundraising Regulator’s Code of Fundraising Practice, and other aspects of the Code pertinent to this role.
• To appreciate, and work within, the organisation’s culture, values and behaviours.
• To conduct all activities in a manner which promotes and enhances the Landmark Trust’s character and reputation.
• Landmark is an equal opportunities employer. All staff are expected to conduct themselves in accordance with the Equality Act 2010.
• All staff are expected to fulfil their duties with due regard to their own health and safety and that of others.
• To undertake any other duties as may be reasonably required in the post.

We are seeking a Service Manager to lead a high-performing countywide service supporting individuals with multiple and complex needs across Essex. In this key leadership role, you will oversee day-to-day service delivery, support and develop a skilled team, and work closely with commissioners and partners to deliver high-quality, evidence-based services that empower people to make and sustain positive change.

Are you looking for an exciting and challenging opportunity that makes a difference?

We have an exciting opportunity for a dynamic and motivated Service Manager to lead a team to provide high quality services for individuals with multiple and complex needs.  This can include mental health difficulties, problematic substance use, learning difficulties or any other need if left unmet is likely to increase the risk of reoffending. The support offered includes signposting, onward referrals, liaison with other professionals, advocating on people’s behalf as well as accompanying people to services.

As a Service Manager you will be responsible for the day to day running of a highly performing, County Wide service that makes a tangible difference to the lives of those it works with. You will lead a team to develop evidence-based services aimed at empowering people to make and sustain positive change. You will have strategic oversight of the service and will liaise directly with the commissioners and partners across Essex to ensure the highest possible standards of services.

About you

To join us a Service Manager you will need:

• Experience of managing staff
• An understanding of the complex issues presented by individuals who use the service.
• The ability to build effective working relationships with other professionals (health providers, the police, youth services, mental health & substance use organisations) and to maintain the excellent reputation of Phoenix Futures across Essex and beyond.
• Experience of working with people within a health/criminal justice/substance use or similar field
• The ability to report performance data and information to managers and commissioners
• The ability to be innovative and flexible to meet the needs of the service
• Determined, with a drive to succeed and a willingness to learn
• Passionate and enthusiastic about making a real difference to the lives of people we support
• To be proficient in the use of Microsoft Outlook and Word and be familiar with database management systems
• Excellent communication skills, both written and verbal

So, if you’re seeking your next challenge as a Service Manager, please get in touch or apply today.

Your Rewards

• Starting salary of £30,500 per annum, pro rata. with opportunity to access potential yearly salary increments subject to appraisal, meaning potential salary increase up to £36,000 per annum, pro rata.
• Committed to providing a Real Living Wage for you, through accreditation with the Living Wage Foundation
• 25 days’ annual leave plus Bank Holidays (increasing each year to a maximum of 30 days)
• Benefits including season ticket loan, pension scheme and life assurance
• Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities
• Continuous training and career development via PXL our dedicated learning management system 
• Access to a 24/7 Employee Assistance programme including telephone and online access
• A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better.
• We’ll ensure you get all the support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team.

About Phoenix Futures

Phoenix Futures Group is a charity with over 50 years’ experience and a leading provider of drug and alcohol treatment. We use our expertise to support people in their personal recovery and to improve their lives. We are dedicated to advocating for people who are often overlooked and stigmatised, to ensure they have a fair chance to lead healthy and fulfilling lives. Our aim is for everyone to be able to achieve their potential for themselves, their families and communities.

We encourage and welcome applications from people of all backgrounds and believe it is important to include people with lived experience to ensure the needs of the people we support are represented. We are committed to creating an inclusive working environment where everyone is free to be themselves and we ensure equity of opportunity.

Our managers and leaders are guided by a shared set of qualities that shape how we work with colleagues, partners and the people we support. These are: BRAVE, HONEST, VISIBLE, VISIONARY, NURTURING and COLLABORATIVE. These qualities underpin our approach to inclusive leadership, accountability and compassionate practice across Phoenix Futures and support the development of a value aligned culture.

Interview Process

We want you to feel comfortable to be your best during the interview process, so that you can get to know Phoenix and we can get to know you. All details will be provided in advance so that you can feel adequately prepared, and we can support you with reasonable adjustments as required.

Please note, we will be assessing applications as they are submitted and may close this role should we find sufficient applicants with which to make our shortlist. As such, we would advise applying as soon as possible to avoid disappointment.

This exciting new role offers the right candidate the opportunity to lead LBWP's new innovative training and development programme enabling ex-service users to develop the skills to become frontline workers and progress into employment. 

The Programme Manager is responsible for developing and implementing the programme which will run over three years, supporting several cohorts of trainees, working with internal staff and external consultants to deliver the training programme and ensuring all aspects of the programme meet the trainees' needs. 

Essential skilss and experience include:

• Significant experience of managing complex programmes involving service users within a charity or similar
• Experience of supporting and/or directly line managing women from the Global majority with lived experience, sensitively and safely
• Good understanding of specialist domestic violence and abuse services that support the specific needs of Global Majority women and their children
• Experience of developing and implementing new programmes, including new systems, processes, internal and external communications, building positive internal and external partnerships
• Experience of developing qualitative and quantative monitoring systems and effectively implementing themation and meeting deadlines

London Black Women's Project is a specialist ‘by and for’ organisation providing refuge, supported accommodation, and wraparound support programmes for Black and minoritised (Global Majority) women and their children who are survivors of domestic violence and abuse. We work across London in partnership with London boroughs, the specialist women's DV sector, funders and community services to provide holistic wraparound support and advice. 

Are you ready to make a lasting impact on the lives of dogs and the people who care for them?  
We're looking for a Welfare Manager to take charge of the welfare journey for every dog in our centre. In this pivotal role, you will drive timely, compassionate decisions through expert behavioural and veterinary rehabilitation, ensuring each dog progresses toward their forever home.

What does this role do?

As Welfare Manager, you'll: 

• lead, coach and develop a small team to deliver high-quality veterinary care and behaviour modification for dogs in our care,
• act as a balanced advocate for both behavioural and veterinary needs to achieve the best outcomes for each dog,
• oversee staff and volunteer training in behaviour and dog handling, ensuring all colleagues work within SOPs, legal, and health and safety guidelines,
• develop and implement tailored behaviour modification plans for dogs with complex needs and monitor progress towards successful rehoming,
• support professional development of Behaviour Officers, Dog Welfare Assistants, and Supervisors through mentoring, assessments, and workshops,
• collaborate with internal teams and external partners to ensure consistent, informed behavioural support before, during, and after rehoming. 

Could this be you?

As an accredited clinical dog behaviourist (CCAB, CAB) with extensive experience in canine behaviour and welfare; including behaviour modification, clinical assessment, and risk management, you will have proven expertise in safely handling and rehabilitating dogs across a range of breeds and behavioural profiles. With a strong track record of leading, developing, and managing high-performing teams, you will also be a skilled communicator, who is able to influence and engage a variety of audiences. Above all, you'll be passionate about rehoming, and have a commitment to the aims and objectives of Dogs Trust.

What does this team do?

Our rehoming centres house thousands of dogs each year until they can find a loving new home and the success of our centres wouldn’t be possible without our dedicated team of staff and volunteers; there is a real family-community within each of our centres. Come rain or shine, our team are out in all weathers to make sure the dogs have the best possible life. Dealing with thousands of visitors each month, our rehoming centres are the face of Dogs Trust, and we pride ourselves on our staff providing the very best in customer service. 

Interviews will be provisionally held on the 1st and 2nd October 2026 at our Merseyside Rehoming Centre.

About Dogs Trust

We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

About Working Well Trust

Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment.

We are expanding our team of IPS Employment Advisors in our IPS service in the London Borough of Newham. You will be based in one of NHS mental health treatment teams in the East Ham area.

IPS services at Working Well Trust have been awarded the IPS Grow quality mark and adhere to the principles of the IPS model in supporting people in to employment.

This role will be working with clients who have mental health support needs, wanting to gain and sustain paid employment. 

Experience of employment support is not essential, it is more important that you share our passion and commitment to employment as an integral aspect of wellbeing and supporting people to find the right job for them. You will receive training on the IPS model and in supporting people with mental health issues. We welcome applications from people with lived experience of mental health, either personally or through a close contact.

You need to have a desire to support people to achieve their employment goals, and the ability to multitask and manage your workload effectively. Good organisation skills are essential for this role, in addition to an interest in mental health, and the role it plays in the workplace. The successful candidate will need to become comfortable in approaching employers, and showcase the advantages of our service in order to work with them to recruit our clients to fill vacancies and sustain employment.

What you’ll be doing

You will work with clients (managing a caseload) who have mental health support needs, to assist them in securing sustainable paid employment in line with their preferences. You will deliver the IPS approach (for which training will be given); providing person centred support and guidance to clients, whilst building positive relationships with local employers to enable clients to move into suitable employment.

You will be working to contract targets to maintain a high-quality service.

You will work as part of a mental health team (NHS Trust) maintaining positive and integrated relationships, fostering a holistic approach to recovery through employment. You will work closely with clinical teams, providing a coordinated approach thatalways remainsclient led.

You will be based at one of the following NHS mental health treatment teams:

• Community Recovery Team (North), Newham
• Community Integrated Mental Health Team (North), Newham

You will spend up to 65% of your week working in the community of Newham to provide localised support to residents of the Borough.

What you’ll need:

Experience in employment support is not essential. We are looking for someone who brings:

• A genuine desire to support people into meaningful employment.
• Commitment to person-centred work and either experience of or enthusiasm to learn the IPS approach.
• Confidence engaging with employers and promoting the benefits of our service.
• Good organisation skills and the ability to manage a caseload effectively.
• Beneficial (but not essential): experience working with people with mental health difficulties.
• Beneficial (but not essential): local knowledge/ experience of the Borough

What we offer

• £33,000 per year
• 30 days annual leave plus public holidays, (FTE)
• Employer pension contribution of 6%
• Supportive environment within a growing, dedicated team
• Meaningful, rewarding work supporting people into employment
• Expenses paid for mandatory travel during work hours.
• Flexible, paid Wellbeing Hour every fortnight (FTE)

What’s next 

Before you apply, please note the following: 

• We actively recruit and carefully review all applications. Due to rapid service expansion, we have onboarded 20 external hires in the last six months. 

• To ensure we can best support the people and communities we serve, we progress applications only where candidates provide meaningful answers to the screening questions. 

• Career development is real here: in the past year, 10 colleagues have progressed internally into Senior roles, Project Lead, Team Lead, and Operations Manager positions. We value ambition and celebrate progression. 

• If you require any reasonable adjustments at the interview stage, for example due to a disability, learning difficulty or health condition, please let us know in advance so that we can make appropriate arrangements.

Working Well Trust is an equal opportunities employer and Confident about Disabilities.

If you are ready to help us build a service that supports people into meaningful work, click Apply to submit your CV and answer the screening questions. 

Start your application today and take the next step in a rewarding career. 

Closing date: Friday 2nd October 2026 (09:00). Please note, we may be actively interviewing during this time and may close the vacancy early.

First stage interviews: 5th - 16th October 2026 

Final Stage interviews (in person in Stratford): w/c 19th October 2026 

Considerations:

Please note: This post involves access to NHS clinical records through RiO. For confidentiality, information-governance and wellbeing reasons, successful candidates cannot be appointed within the same secondary mental health service area in which they are currently receiving care.

We will not ask applicants to disclose health information during the application or interview process. A confidential service-location conflict check will only take place following a conditional offer. Where a conflict is identified, we may explore an equivalent vacancy in another area, but alternative employment cannot be guaranteed.

The Case Manager will strive to make contact and work on a one to one basis with perpetrators whose victims have been identified as high risk at MARAC to pro- actively secure engagement, influence attitudinal and behavioural change and link to complementary services. To do this, the Case Manager will work with existing agencies in each pilot site to design a co-ordinated, strategic individual intervention plan to address identified needs and risks and promote understanding of the impact of abusive behaviours. Throughout the intervention the Case Manager will work closely with the IDVA service to review risk, develop safety plans and improve outcomes for all parties involved.

The Case Manager will be responsible over the long term for delivering outcomes, to achieve behaviour change with each service user.

Responsibilities Interagency work

· Work to embed the Case Manager role into multi-agency responses to domestic abuse in the area.

· Effective understanding and implementation of institutional advocacy by pro- socially challenging partner agencies, acknowledging best practice and striving for change to benefit the individual, the service and the sector.

· Support other professionals in responding to service users in a way that is coterminous with the aims and ethos of the Drive Project.

· Working closing with other professionals to ensure that risk management and safeguarding duties are effectively met.

· Develop and maintain effective partnership working with statutory, private and voluntary agencies to address the issue of domestic abuse.

· Represent the service at operational multi-agency meetings, feeding back initiatives and outcomes to the team and contribute to the evaluation of the quality of activities these services offer.

· Provide a single point of proactive and regular contact for a range of professionals involved in the case of the service user.

· Be flexible and willing to work in all types of environments.

Case management

· Comply with child protection and information sharing policies, ensuring that service users and colleagues understand and comply with the service’s safeguarding framework.

· Manage a case load focusing on high risk perpetrators of domestic abuse to provide an assertive, medium to long term service, based on thorough assessment and individual support planning that adopts the principles of both ‘Support (change) or/and Disrupt (continued offending) concept.

· Contribute to regular service reviews which include monitoring data, evaluations, intake and output policy, and practice and work load reviews for the whole service.

· Attend monthly case management meeting with the Service Manager .

· Attend clinical supervision.

· Take appropriate steps to protect where there is an imminent risk to another person.

Recording and administration

· Ensure that case files and records are accurate and complete, and are kept and in compliance with Data Protection Act requirements.

· To enter all the required information into the Drive project electronic case management system to enable tracking of service user change, multi-agency working and risk management.

· Weekly maintenance and accurate and secure audit trail of all relevant communication.

· Comply with the data protection and information sharing protocols that Drive has agreed to.

Direct work with service users

· Maintain a proactive response to service users, continuously providing positive options for behaviour change throughout the service users time in the Drive project

· Use combination of motivational work, relationship building and a broad range of therapeutic skills to engage service users to addressing their abusive behaviour

· Motivate and support service users to address the broad range of needs that may contribute to the risk that they pose to others or act as barrier for them in addressing that risk. e.g. housing, substance use etc.

· To ensure that service users understand that the community and Drive project will ensure that they are accountable for continued use of abuse and abusive behaviour towards others

· Ensure that there is a consistent delivery of services to the identified perpetrators of domestic abuse, including comprehensive risk assessment, support planning, referrals to other agencies and MARACs.

· Develop strategies that will disrupt the continued risk posed by service users

· Undertake assessment of risk, needs and attitudes to inform the individual

service user’s intervention plan

· Ensure that risk assessment and risk management procedures are followed at all times.

· Respect and value the diversity of the community in which the service works in, providing a service that recognises the diverse needs of service users and their families.

· Work closely with the IDVAs’ supporting the partners, ex-partners and new partners, and family members of service users in management risk and developing intervention plans, as set out in the Drive Manual.

· The welfare and safety of children and young people is paramount, considered in every aspect of your work, address parenting needs where appropriate and taking action to safeguard children.

General

· Remain up-to-date and compliant with all relevant legislation connected to your work, including organisational procedures, policies and professional codes of conduct and practice guidance, in order to uphold standards of best practice.

· Represent the service at local events; deliver training and presentations as required.

· Feed into the learning process via the Service to improve services to perpetrators of domestic abuse ensuring that the experiences of service users and other agencies inform this process.

· Be confident to evidence reflective practice in all aspects of work, sharing learning and

· Be committed to reviewing individual and team practice and undertake regular training.

· Act with integrity and respect when interacting with service users, employees, agencies and individuals.

· Competent in defensible decision making, recording and being held accountable

· Show initiative in tackling issues within the service and in relation to other agencies.

· Act as a champion for the implementation of the pilot programme in your area

· Hold a full driving license, have access to a car and be able to travel across the pilot area as required.

· Partake in evening and weekend work as required.

Person Specification Experience: Essential

· Direct work with vulnerable service users

· Working within a public protection/ safeguarding multi-agency setting .e.g. Child protection, vulnerable adults, MARAC, MAPPA.

· In managing safeguarding issues and procedures.

· Writing and presenting information formally and informally, to a range of audiences.

· Working within legislative frameworks and using this application to develop, influence and encourage partnership working.

· Working within conflict management continuum.

· Evidence of keeping reliable and timely reporting and meeting deadlines

Experience: Desirable

· Work with victims and or perpetrators of domestic abuse.

· Work with service users with complex needs and/or challenging behaviour.

· Working with service users with diagnosed mental health issues

· Working with service users with substance misuse

· Work with young people aged 16-25 years.

· Of using pro-social modelling and motivational interviewing in practice.

Knowledge and Understanding:

· Have an excellent understanding of domestic abuse, including the impact on victims and their children, and the legal and practical remedies available.

· An understanding of public protection arrangements, the provision of policing, child protection, health and social care, housing support and of multi-agency/partnership working.

· Have a good knowledge of effective ways of working/engaging with perpetrators of domestic abuse.

· Have a thorough understanding of Idva work including risk assessment, risk management and comprehensive safety planning.

· Have theoretical and procedural knowledge of other services involved in the response to domestic abuse.

· Understand multi-agency partnerships in relation to domestic abuse.

· An understanding of the Marac process at an operational level;

· Understanding of the child protection system.

Skills:

· Ability and willingness to work independently and as part of a team.

· Good relationship management with regard to multi-agency work that incorporates sensitivity, responsiveness and attention to the promotion of congruent and effective partnership working.

· IT skills, including use of Microsoft Office.

· Hold a relevant degree, a vocational qualification or equivalent experience.

· Support and guide your service users, and have excellent advisory, negotiation & persuasive skills.

· Empathy

· Have excellent conflict and crisis management skills and the ability to deal with stressful and difficult situations.

· Have excellent interpersonal skills.

· Ability to lead and facilitate discussions to achieve a positive outcome.

· Excellent networking skills and the ability to develop strong working relationships with other agencies.

· Reflection and self-awareness.

Attributes:

· Have confidence in their own ability to make decisions.

· An ability to work collaboratively as part of a team; whilst also having the initiative to work independently as necessary:

· Excellent communication skills (both written and oral).

· Belief in perpetrator behaviour change.

· A comprehensive understanding of risk.

· Range of experience in domestic abuse sector.

· Capacity to manage raw emotions including conflict, challenge and trauma.

· Proactive and self-motivated.

Use your fundraising expertise to help create lasting impact. Join us to grow and engage our supporter community across global markets, inspiring more people to connect with our mission and support our work.

Role Responsibilities:
1. To engage, convert, acquire and onboard new and warm audiences using multi-channel such as direct dialogue, digital (e.g. journey planning and mapping, email/SMS), and telemarketing aligned to reflect VSO’s Purpose.
2. Manage VSO’s direct dialogue fundraising programmes, making choices and decisions on a commercial basis to deliver accelerated income growth.
3. Project management and overview of direct dialogue fundraising in the UK and US (new market) and introducing one other new market in 2027.
4. Providing clear visibility of relationships and performance, alongside managing and monitoring the performance of suppliers.
5. Ongoing attrition and KPI monitoring, evaluation, and improvement planning to maximise new donor acquisition and growth VSO’s donor files.
6. Initiate and proactively help identify new (market appropriate) audiences, campaigns, and acquisition products to engage and acquire new donors and income for VSO. 

Help Create Life-Changing Experiences for Children

At Honeypot, we believe every child deserves the chance to feel safe, valued and supported. As our Children's Services Coordinator, you will play a vital role in making that happen.

This is an exciting opportunity to join a passionate and dedicated team, coordinating the delivery of residential breaks, wellbeing programmes for young carers and vulnerable children across Scotland.

As the person at the heart of our services, you'll bring together people, information and processes to ensure every programme runs smoothly from start to finish. From managing referrals and bookings to coordinating transport, communicating with families and supporting service delivery, you'll help create positive experiences that have a lasting impact on the children and families we support.

No two days will be the same. One day you might be helping a family through the referral process, the next coordinating logistics for an upcoming residential break, preparing essential documentation, analysing service data, or supporting colleagues to ensure every child receives the best possible experience.

What You'll Be Doing

• Coordinating the planning and delivery of respite breaks, wellbeing programmes and outreach services
• Managing referrals, bookings and placements to ensure children receive the right support at the right time
• Building positive relationships with families, referral partners and external stakeholders
• Maintaining accurate records and producing reports to support decision-making and continuous improvement
• Supporting safeguarding, health and safety, and compliance processes
• Coordinating communications, transport arrangements and programme logistics
• Supporting the smooth day-to-day running of the service and Honeypot Scotland sit

What We're Looking For

We're looking for someone who is organised, adaptable and confident working in a busy environment where priorities can change quickly. You'll be a natural coordinator who enjoys solving problems, building relationships and keeping multiple projects moving forward.

You will have:

• Previous experience in an administration or coordination role, ideally within children's services, health, education, charity or community settings
• Excellent organisational skills and attention to detail
• Strong communication and relationship-building abilities
• Good IT skills, including Microsoft Office and ideally database systems
• The ability to work independently and manage competing priorities
• An understanding of confidentiality, safeguarding and data protection principles
• A full driving licence and access to your own transport

Why Join Honeypot?

This is more than an administration role. It's an opportunity to make a genuine difference behind the scenes, helping ensure that children experiencing challenges in their young lives can access safe, supportive and memorable experiences that build confidence, resilience and hope for the future.

If you are passionate about helping children thrive and enjoy bringing organisation, care and efficiency to a busy service, we'd love to hear from you.

Join us and help make every child's opportunity count.

Who are Guts UK Charity?

Guts UK Charity is committed to a world where digestive conditions are better understood, better treated and everyone who lives with one gets the support they need. Too many people are suffering or dying in silence or alone. They don’t know where to turn for information or support, diagnosis takes too long for many, and treatment can often come too late.

We are the only UK charity that covers the entire digestive system. We raise vital awareness of digestive conditions, fund life-saving research, and provide patients and loved ones with expert information and support – we are informed by evidence and expertise, our community, and the patient voice. 

Our mission is simple: to improve the lives of millions of people affected by digestive conditions 

Events & Community Fundraising Manager

We are looking for an Events and Community Fundraising Manager, who will be responsible for growing income, supporter participation and long-term engagement across our events and community fundraising programmes. You will manage and develop our existing portfolio while identifying new and innovative opportunities for sustainable growth. This is a hands-on, strategic and creative role. You will be expected to take ownership, develop new ideas, use data and insight to inform decisions, and turn opportunities into practical fundraising activity.

You will join a small and ambitious fundraising team with an established portfolio of around 30 events and a range of community fundraising activities and partnerships, generating approximately £200,000 a year. You will have the opportunity to build on this foundation, developing new fundraising products, audiences and partnerships and improving the supporter experience.

We're hoping to find an experienced events and community fundraiser who can take the lead on their own portfolio, build strong relationships and enjoys working collaboratively in a small, fast-paced charity.

Location

We have offices in London and Huddersfield, both of which are easily accessible by public transport or road. We support hybrid working but attendance in the chosen office is required for a minimum of 1 day per week.

Please see the attached detail job pack for further information and how to apply. 

Why The Green House? 

The Green House is the only service providing creative therapies across BNSSG and BANES supporting children, young people, and families who have experienced sexual abuse. Our distinct approach is: 

1. Evidence-based, guided by research and best practices. 
2. Led by the voices of young people and their families. 
3. Centred on, choice and connection. 
4. Focused on the transformational power of the creative arts. 

You will be joining an ambitious team who work tirelessly to improve the lives of children, young people and families who have experienced sexual abuse. 

Purpose of the role

The Family Support Manager sits within the Therapeutic Services Division at The Green House The role is responsible for managing the Family Support Team who offer Initial Meetings to young people/families/professionals, one-to-one Family Support sessions, multi-agency casework, psychoeducational parent groups and, as well as the Pathway Administrators of the therapeutic services. The post holder will work as part of the Management Team, contributing to service development across the organisation in line with The Green House’s strategy. The Family Support Manager will hold Safeguarding Advisor responsibilities within the organisation. The normal place of work is The Green House, Bristol however it may be necessary from time to time to attend meetings and events elsewhere.

Duties and responsibilities

Service Management

1. Recruit, support and line manage the Family Support Practitioners and Pathway Administrators.
2. Act as a Safeguarding Advisor. As the Safeguarding Advisor, you will attend appropriate Safeguarding training relevant to the level of work and role and ensure that you attend annual refresher training. 
3. To act as a member of the Management Team for the organisation to ensure that services are offered at a consistently high standard and the team is effectively managed.
4. Develop and maintain successful professional partnerships with stakeholders including families, referrers, partners and statutory, private and other voluntary agencies to raise awareness of The Green House and our services.
5. Develop and maintain local relationships to support fundraising activity for The Green House’s service delivery.
6. To manage the relationships in place between The Green House and the External Clinical Supervisors supporting the Family Support Team and Pathway Administrators. Arrange annual meetings with supervisors and manage the annual report process. 
7. To continually review and monitor access to our service provision, identifying ways where this can be developed and innovated whilst keeping true to the fundamental principles, values and mission of the service. 
8. To contribute to all additional pieces of work as outlined by the CEO of the organisation. 
9. Demonstrate The Green House’s values and model leadership qualities.
10. Ensure whole team participation to collect and monitor data in support of service delivery and outcomes evaluation activities for the Family Support Team.
11. Work alongside the Research Manager to produce quarterly and annual reporting on the frontline services.
12. Ensure compliance with GDPR/Data Protection guidelines and The Green House policies relating to data protection, data security and record keeping.
13. To work alongside the Senior Information Risk Owner (SIRO) and Data Protection Officer (DPO) acting as the Caldicott Guardian.
14. Work with the CEO, Research Manager and Children and Young People (CYP) Therapeutic Manager to develop new funding bids relating to evidence-based interventions and service innovation.

Therapeutic services responsibilities

1. To lead weekly Family Support and Pathway Admin team meetings. Facilitate team discussions around aspects of the Family Support casework with children, young people, families, and other agencies, safeguarding and risk management, reflective practice and provide peer support opportunities.
2. To qualify Requests for Support (referrals) with the CYP Therapeutic Manager.
3. Participate in weekly triage meetings in partnership with the CYP Therapeutic Manager.
4. To manage the day-to-day practice of the Family Support Service, within this sits management and oversight of the Parent Group, one-to-one work and Initial Meetings.
5. To ensure that data, monitoring, outcomes and evaluation gathered as part of the Family Support service are input appropriately into the organisation’s case management system to assist with annual monitoring and reporting processes. To review these processes in partnership with the Research Manager.
6. To lead on development and review of services, processes and documentation associated with the Family Support service.
7. To monitor and manage the Therapeutic Services waiting lists, service delivery and KPIs in partnership with the Management team on a monthly basis.
8. Management of Pre-Trial notes requests, in relation to statutory investigations and our pre-trial work prior to court proceedings.
9. To attend all relevant external meetings with other agencies and professionals as required. 
10. To respond appropriately and in a timely manner to external queries regarding the Family Support service, providing relevant information where required. To develop new relationships and partnerships with appropriate agencies and professionals to assist with the growth and reputation of the service.
11. Manage Subject Access Requests made by children, young people and families in partnership with the Data Protection Officer.

General Responsibilities

• Always adhere to all Charity policies and procedures.
• Ensure that all work is carried out in accordance with Health and Safety, Data Protection, Safeguarding and other relevant legislation. To contribute to the ongoing development of the organisation by actively participating in consultation and other initiatives as required. 
• To work autonomously and manage own workload effectively, to ensure targets are met. To assist with basic house-keeping requirements as required.
• To work within the values of The Green House.
• Participate in all required meetings to support the Charity to achieve it aims and objectives.

This job description is intended to provide an outline of the key responsibilities and duties of the role. It is not an exhaustive list and the postholder may be required by the Charity to undertake other duties that are commensurate with the level of the role. This job description may be reviewed and updated periodically, in consultation with the postholder, to reflect the evolving requirements of the role and Charity.

Benefits 

• Annual Leave: 25 days holiday (pro rata if part time) plus bank holidays including whole service Christmas closure which is not deducted from allowance (at the discretion of the Board).
• Other Leave Allowances: Sickness, maternity, and partner (paternity) leave allowances have been implemented to support our staff to live a happy work-life balance. Wellbeing Plans are also available to support staff with physical and mental health needs.
• Flexible Employer: Staff can request flexible working arrangements to accommodate changing circumstances. All flexible working requests are carefully considered and assessed alongside the needs of the charity.
• Whole organisation Professional Development Fund and Policy: Every financial year, a Continuous Professional Development budget is agreed on which is available at request to support continued professional development. TGH also offers some paid study leave for this.

How to Apply 

Please email your CV and supporting documents to us. The closing date for applications is Wednesday 30th September (23:59). Interviews are expected to take place on Tuesday 6th October.

We understand that candidates may value different formats to communicate their skils and experience, therefore we accept the following formats:

• 2 page cover letter
• 5 minute long video (either sent as a mp4 attachement alongside your CV or a link to an undlisted YouTube video).

Within your cover letter or video, please answer the following question:

Managing a frontline team supporting families affected by sexual abuse can be complex and emotionally demanding. As Therapeutic Manager – Family Support how would you lead, support and empower your team to navigate these challenges, while ensuring high-quality, trauma-informed support for families? In your response, please consider how you would embed our values of Hope, Connection, Creativity, Genuine and Action into your leadership approach, particularly during challenging or uncertain times.

There is an optional Equal Opportunities Form included for our internal diversity in recruitment monitoring, which can be sent to us at the same address alongside your application. The form will not be seen by those involved in the recruitment process. Although not mandatory, this monitoring allows us to align recruitment with our overall HR Strategy, and continuously improve on how we attract, recruit, and retain a diverse range of candidates.

We pride ourselves on being a relational organisation. If you would like to speak to someone from The Green House at any point during your application, then please email us to arrange a phone call with a member of our team.

We are seeking an experienced Registered Manager to lead Trevi’s Jasmine Mother and Child Residential Family Centre, supporting women and children to build safer, more stable futures.

Salary: £46,123 to £52,223 per annum, dependent on qualifications and experience

Relocation Package: is available for the right candidate
Location: Central Plymouth
Hours: 37.5 hours per week, with flexible start and finish times, occasional home working and participation in an on-call rota
Contract: Permanent

About the role

Jasmine Mother and Child Family Residential Centre is Trevi’s specialist residential service supporting women during pregnancy and mothers living with their children while addressing substance use, trauma, mental health needs and wider family pressures.

As Registered Manager, you will lead the day-to-day delivery of this seven-bed residential family service, ensuring a safe, nurturing and trauma-responsive environment for women, children and staff.

Working alongside the Head of Service, you will lead and develop a multidisciplinary team, maintain high standards of care and ensure the service meets Ofsted requirements and all relevant regulatory and safeguarding standards.

Key responsibilities include:

· Leading, supporting and developing the staff team

· Ensuring the safe and effective day-to-day running of the service

· Maintaining compliance with Ofsted requirements and relevant legislation

· Overseeing safeguarding, risk management and quality assurance

· Developing positive relationships with women, children and professionals

· Ensuring individual care and support plans uphold families’ dignity, privacy and safety

· Monitoring budgets, resources, staffing and service performance

· Supporting continuous service development and improvement

· Participating in the on-call rota, including scheduled weekends

Trevi will provide support with the Ofsted registration and interview process.

About you

You will bring strong leadership experience within residential childcare alongside a sound understanding of Ofsted requirements, safeguarding and regulatory standards.

You must have:

· A minimum of two years’ residential childcare experience within the last five years, including at least one year in a supervisory capacity

· An NVQ Level 5 Diploma in Leadership and Management for Residential Childcare, be working towards it or be prepared to work towards it within six months of appointment, or Social Work England registration

· Experience of managing and developing an effective team

· Experience of working with women and children

· A strong understanding of safeguarding, risk assessment and person-centred support

· Knowledge of trauma-informed practice

· Excellent communication, organisational and leadership skills

You will be compassionate, professional and non-judgemental, with the confidence to lead within a complex regulated service.

About Trevi

Trevi is an award-winning women’s charity that has supported women in Plymouth for more than 30 years.

Through residential centres, a women’s centre and outreach programmes, Trevi provides specialist, gender-specific support to women experiencing some of life’s toughest challenges, helping them move from crisis towards safety, stability and independence.

Benefits include 25 days’ holiday plus bank holidays, a day off for your birthday, enhanced sick pay, pension contributions, an Employee Assistance Programme, extensive learning and development opportunities and access to the Blue Light Card.

This role is open to women only under Schedule 9, Part 1 of the Equality Act 2010.

Employment is subject to an Enhanced DBS check, the cost of which will be reimbursed by Trevi. Applicants must already have the right to work in the UK as visa sponsorship is not available for this role.

Closing date is 30th September 2026 at mid-day.

Other roles you may have experience of could include:

Residential Registered Manager, Children’s Registered Manager, Residential Childcare Manager, Residential Services Manager, Deputy Registered Manager, Children and Families Manager.

This is an exciting opportunity to join a well-respected local charity and lead services that tackle loneliness, improve wellbeing and support older people to live well. Working alongside a dedicated team of staff and volunteers, you will play a key role in shaping and developing our community services across Barnet. You will be managing our home support services as well as our activities programme.

About You

You are a confident and compassionate leader with experience of managing teams and delivering high-quality community, health, social care or voluntary sector services. Passionate about improving the lives of older people, you understand the importance of person-centred support and have the ability to motivate others, build strong partnerships and drive continuous improvement.

You will be an excellent communicator, organised and adaptable, with a good understanding of safeguarding and a commitment to equality, diversity and inclusion. Most importantly, you will share our vision of ensuring older people can age well and remain connected to their communities.

Operations Manager 

• Psychosocial Workshops and Recovery Team (permanent)
• Here4YOUth Team (12-month maternity)

Salary: £33,450 – £41,160 per annum depending on experience 
Hours: 35 hours per week, Monday to Friday
Contract: Permanent and 12-month maternity cover
Location: Worcestershire (base choice of Kidderminster, Redditch, or Worcester)

Job Reference: 1765 

At Cranstoun, we are always in search of talented and experienced individuals to join our team. An exciting opportunity has arisen for an Operations Manager for the Worcestershire Drug and Alcohol Service, within our Workshops and Recovery Team and our Here4YOUth team.

You will be part of the Worcestershire leadership team and support the County Manager to deliver a safe, effective, and efficient service to our current and future service users.

Psychosocial Workshops and Recovery Team: You will line manage a team of Key Workers who run our group programmes across the County, and our Volunteer and Peer Mentor Co-ordinator.

Here4YOUth Team:  You will line manage a team of Key Workers who hold a caseload of young people and families, including delivery of the MPACT programme.

Amongst other duties you will support individuals’ development, support personnel matters, listen, respond, and care about staff and the wellbeing of those who use our service. Oversee performance and manage the operational flow of your team, maintain high standards of practice, and support your team to achieve wider service targets.

The successful candidate will have a minimum of two years effective leadership and/or supervisory experience. You will need to demonstrate effective communication and organisational skills and have the ability to manage change whilst working to deadlines.

You will need to be confident working with external agencies and deliver learning sessions to your team and other agencies where required. You will need a keen eye for detail as part of your role will be to review incidents, ensure compliance with clinical audits and create plans to respond to recommendations. You will also be required to form part of the duty management rota for the service.

All posts are subject to an enhanced DBS Disclosure. All post holders may be required to work some evenings and some unsociable hours in order to meet our service delivery requirements. The core service operates Monday to Friday, 9am – 5pm with additional hours on some evenings.

Applicants must be able to provide satisfactory evidence of their right to work in the UK at the application stage.

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.

For more details and to apply, please visit our website via the link. 

Please quote the appropriate Job Ref in all correspondence. 

 Closing date: 18th October 2026.