1,187 Support service manager jobs

Help turn local generosity into life-changing support for people when they need it most.

At Braintree Area Foodbank, we believe no one in our community should have to face hunger or hardship alone.

We provide emergency food and practical support to individuals and families in crisis, while working towards longer-term solutions to poverty. Over recent years, we have increasingly focused on providing more in-depth support, helping people maximise their income, address the challenges they face and create the conditions to move forward.

Now, we are looking for a proactive and driven Fundraising Manager to help us build a sustainable future.

Please note that interviews will take place on the 15th of October 2026. We will be actively shortlisting and so will get in touch as soon as possible about inviting you to interview.

The role

This is an exciting opportunity to shape and grow our fundraising function. You will develop income from businesses, community organisations and individuals, building relationships that help turn local generosity into meaningful, long-term support.

You will have the freedom to identify opportunities, develop new ideas and build fundraising activity from a relatively blank slate. While we already have an established base of supporters and fundraising materials, there is significant scope to develop new relationships, improve supporter engagement and create sustainable sources of unrestricted income.

Working closely with the Charity Manager, staff and Trustees, you will play a key role in building a fundraising function capable of making a significant contribution towards the foodbank's future.

Fundraising Manager

Location: Braintree, Essex (hybrid working considered)
Contract: 2-year fixed term, part-time, 25 hours per week, with scope to increase in future
Salary: £18,000–£20,000 per year (£27,000–£30,000 FTE)
Annual Leave: 33 days including bank holidays (F.T.E)

What you'll be doing

• Developing and delivering fundraising activity across corporate, community and individual giving.
• Building relationships with local businesses and developing opportunities for partnerships, sponsorship, employee fundraising and other forms of support.
• Developing relationships with churches, schools, community groups and other local organisations.
• Growing individual giving, including encouraging one-off supporters to become regular donors.
• Identifying and approaching new supporters and proactively developing fundraising opportunities.
• Developing campaigns, appeals, newsletters and other communications that inspire people to support our work.
• Creating a structured approach to supporter stewardship, ensuring donors understand the difference their support makes.
• Building and maintaining a clear pipeline of fundraising opportunities and relationships.
• Maintaining accurate supporter records and ensuring appropriate GDPR and data protection practices.
• Monitoring fundraising activity and income, evaluating what works and reporting progress to the Charity Manager and Trustees.
• Developing and implementing an annual fundraising plan.
• Representing the foodbank at meetings, networking events and within the local community.

This job is for you if...

• You have experience in fundraising, business development, sales, income generation or another role involving securing financial support.
• You are confident building relationships and identifying new opportunities.
• You are comfortable approaching people, making the case for support and asking for financial contributions.
• You are an excellent communicator, both in person and in writing.
• You are proactive, self-motivated and enjoy working independently.
• You can turn ideas into practical action and are comfortable building something new.
• You are organised and able to manage multiple relationships, opportunities and priorities.
• You are confident using databases, spreadsheets, email and standard office software.
• You share our commitment to treating people experiencing hardship with dignity and respect.

Experience of charity fundraising, corporate partnerships, individual giving, community fundraising or supporter databases would be an advantage, but we welcome applications from people with transferable experience from other sectors.

About us

Braintree Area Foodbank is a charity founded on Christian principles. Not every member of our team is a Christian, but we share a commitment to the values that underpin our work and welcome applications from people who do the same.

We believe that all people are created equal and are committed to creating an inclusive workplace where people are treated fairly and with respect.

Why join us?

This is an opportunity to make a real difference locally while building something with long-term potential. You won't simply be maintaining an existing fundraising programme, you'll have the opportunity to shape it, grow it and help create a more sustainable future for a charity supporting thousands of people across our community.

Deputy Service Manager

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Job Title: Deputy Service Manager

Location: Based within a non-residential service in Wembley, working within communities, homes, and other residentials. This service does have step free access however we are unable to guarantee this at some of the other locations where the role is based such as homes and community based locations.

Salary: £31,700

Shift Pattern: 37.5 hours per week Monday to Friday on a rota working 09:00 - 17:00, hours may be extended 08:00 - 18:00. You may also be required to work outside these hours as per service/participant requirements. You will also take part in our out of hours on call rota for managers.

About the Role

This is a great opportunity for a Deputy Service Manager to join our team based in Wembley. You will support the Service Manager to ensure high quality service delivery, being a key contact for staff, helping them feel supported, skilled, and empowered within their roles. In this role you will be based within a service which is at the heart of delivering person-centred support to vulnerable adults who have been, or are at risk of homelessness. This is a floating support service based in the heart of Wembley, near the Civic Centre. With a team who are dedicated to supporting our participants within their homes, communities, and in outreach based support.

Key Responsibilities Include:

• Line Management and Leadership, supporting your team providing advice, guidance and support throughout their employment lifecycle
• Support the Service Manager in leading the day to day operational delivery of the service
• Risk Management ownership, ensuring processes and policies are followed
• Financial Management, including petty cash and budget management
• Contract management and Internal auditing, admin, and general other duties as required. 

About You

We are seeking a passionate, driven and motivated colleague to help lead our service in a trauma informed and inclusive way. Someone who is knowledgeable in the needs of our residents, particularly around homelessness and complex needs, able to support the team in delivering their daily duties. You will be driven with passion for what we do, and be able to work flexibly to meet service needs, providing new ideas and opportunities to develop the service further to continue to achieve excellence!

• Understanding of homelessness and complex needs of people from different backgrounds
• Ability to provide high quality support and line management to staff.
• Ability to support the Service Manager and help manage staff with daily tasks, caseloads and overall day to day running of the service.
• Ability to motivate and empower a team to achieve KPI's
• Ability to provide advice, guidance, and support to the team on all aspects of service delivery including resident related queries
• Willingness and ability to work flexibly to meet service needs
• IT proficiency - we use various systems so look for someone who can learn and navigate new systems including case management, Microsoft, ATS, HR systems, and other types of organisational software
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Love meeting donors, building relationships and securing meaningful funding for a compelling cause? 

At Target Ovarian Cancer, we're looking for a talented relationship fundraiser who thrives on connecting passionate supporters with causes that change lives. 

This is an exciting opportunity for an experienced major donor fundraiser who enjoys being out meeting people, uncovering opportunities, securing significant gifts and developing long-term partnerships that make a real difference. 

You'll inherit and grow a portfolio of high-value supporters, develop new donor relationships, and work with philanthropists and trusts and foundations who want to help stop ovarian cancer devastating lives. 

If you're energised by donor meetings, comfortable leading funding conversations, and motivated by turning warm relationships into transformational gifts, we'd love to hear from you.

About the role 

As our Senior Philanthropy & Partnerships Manager, you'll play a pivotal role in growing income from major donors, trusts and foundations, and strategic funding partners. 

Working closely with the Head of Philanthropy & Partnerships, Director of Fundraising & Engagement, Chief Executive and Trustees, you'll identify and cultivate new opportunities, develop compelling funding propositions and deliver outstanding stewardship that inspires long-term support. 

A significant proportion of this role is externally focused. You'll spend time meeting donors and prospects, building relationships, understanding motivations, presenting opportunities and making asks. 

To be successful, you'll be supported by a dedicated Philanthropy & Partnerships Programme Manager who leads on donor events, reporting, stewardship support and CRM optimisation, allowing you to focus on building relationships and generating income. 

Why join us? 

For the right candidate, this could be a career defining role at an organisation that has the credibility, leadership and propositions to deliver transformational funding growth. Working in a supportive but driven department, with two experienced high value fundraisers within the senior leadership team and a supportive board, this is a real opportunity to make your mark.

Could you make a difference to Young Carers in Wandsworth? 

We are currently offering a rewarding opportunity for a motivated and proactive self-starter to join our friendly and dynamic team and organisation. 

Benefits of working for Wandsworth Carers’ Centre:  

Friendly team and working environment, hybrid working on completion of induction period with a minimum 60% office based. 

Annual leave starts at 31 days increasing to 36 days plus bank and public holidays, contributory company pension, ongoing training and development opportunities and an employee assistance program. 

Our Charity:  

We are a busy, ambitious charity operating at the heart of the Wandsworth community since 1995, helping thousands of people across the borough in unpaid Caringroles. We give information and advice, organise respite, offer complementary therapies, deliver training, provide peer support, arrange fun events and much more. In short, we are the Carer's friend and advocate,often helping Carers through difficulttimes. 

Young Carers Support and Development Worker 

Salary: £31,402.80 per annum (inc. Inner London Weighting) 

Full time (35 hours per week) 

The role: 

You will work across three key age groups, 5–11, 12–16 and 16-25, delivering and supervising activities, supporting events and trips, and providing behavioural management where needed as well as being required to plan and facilitate a weekly After School club for ages 5-11 and 12-16. Alongside group activities, you will offer one-to-one support to individual Young Carers and Young Adult Carers, ensuring they feel heard, included, and supported as they navigate the challenges of their caring roles. You will also deliver awareness training sessions, run stalls, and build partnerships in the community to identify and engage Young Carers. 

Skills and experience: 

The successful applicant will have outstanding organisational and communication skills, be confident organising trips and activities for children and experience working with children.  They will be able to manage conflicting demands with tight deadlines, be a key team player and be committed to working with Young Carers and volunteers. 

They will have excellent IT skills and be able to adapt to providing services both face to face and via virtual platforms, whilst maintaining a consistent service for Carers.

Wandsworth Carers’ Centre is an inclusive employer, committed to the continued development of a diverse workforce. 

About the role:

For someone moving away from rough sleeping, having a safe place to stay can be the first step towards something much bigger. Gray’s Inn Road is a 16 bed short stay service in Camden, giving people the stability, support and breathing space they need to begin rebuilding their lives and move towards a home they can sustain.

As Service Manager, you’ll lead the team that makes that possible. You’ll create a service where people are treated with dignity, listened to and supported as individuals, while giving your team the leadership, challenge and encouragement they need to do their best work. From the quality of assessments and support planning to safeguarding, risk management and move on, you’ll set the standard for practice and make sure residents receive consistent, psychologically informed support that responds to what matters to them.

You’ll also build the relationships that help people move forward. Working closely with housing, health, substance use, criminal justice and other partners, you’ll help remove barriers, strengthen pathways into support and create more opportunities for residents beyond the service. Alongside this, you’ll take ownership of the wider performance of Gray’s Inn Road – keeping a close eye on quality, outcomes, housing management, health and safety, budgets and contractual expectations, and always looking for ways the service can become even better.

At Single Homeless Project (SHP), we want our managers to do more than keep services running; we want them to shape what great support looks like. You’ll have the space to bring ideas, develop your team and influence how Gray’s Inn Road continues to grow, while building your own leadership experience within one of London’s largest homelessness charities. With training, support and opportunities to develop across SHP, this is a role where you can grow your career while seeing the difference your leadership makes to people’s lives.

About you:

• You’re an experienced and compassionate leader who knows how to get the best from a team, set clear standards and create a culture where both staff and residents can thrive.
• You understand the realities of homelessness and multiple disadvantage, and can lead psychologically informed, person-centred practice that balances choice, independence, safeguarding and risk.
• You’re confident navigating complex situations and making sound decisions, while supporting your team to stay curious, consistent and focused on what will make the biggest difference for each person.
• You’re a natural relationship builder who can bring partners together, challenge when needed and create stronger pathways into housing, health and other support.
• You’re comfortable taking ownership of the whole service — from quality and performance to housing management, health and safety and budgets — and you’re always looking for ways to make things work better.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing Date: Sunday 20th September at midnight

Interview Date: Wednesday 30th September online via Microsoft Teams

Please note there will be a second stage interview in service in Camden for suitable candidates

This post will require an Enhanced DBS check to be processed for the successful applicant. 

Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role. 

London Play is looking for an experienced and proactive Network Manager to lead the development of the Wilder Play Network, an ambitious initiative bringing together six adventure playgrounds across London to strengthen their role as community green spaces.

This is an exciting opportunity to work at the intersection of play, community engagement and environmental improvement, supporting organisations that make a real difference to children and communities in some of London's most disadvantaged neighbourhoods.

About the role

As Wilder Play Network Manager, you'll be responsible for building and coordinating a network of partner organisations, supporting collaboration, learning and shared action across the programme.

Working closely with playground staff, local communities and strategic partners, you'll help deliver environmental improvements, support biodiversity projects, coordinate learning opportunities and ensure the programme creates lasting impact.

You'll also play an important role in helping establish the Wilder Play Network as a recognised voice for adventure playgrounds within London's green infrastructure and play sectors.

About you

We're looking for someone who can build strong relationships and bring people together around a shared vision.

You'll have experience managing projects involving multiple stakeholders and be comfortable coordinating activity, monitoring progress and supporting partners to achieve their goals.

You'll also bring:

• Excellent partnership and relationship management skills
• Strong project management and organisational abilities
• Experience working with communities, voluntary organisations or community-led projects
• Strong written and verbal communication skills
• The ability to manage competing priorities and work collaboratively across a range of organisations
• A commitment to equality, inclusion, community action and the value of play

Why join London Play?

London Play is a small but influential charity championing children's right to play and helping create neighbourhoods where outdoor play can thrive.

This is a unique opportunity to contribute to a high-profile programme that combines environmental action, community engagement and children's play, while helping build a stronger future for London's adventure playground sector.

Area Manager

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Job Title: Area Manager

Location: Royal Borough of Kensington and Chelsea (RBKC) managing a range of services dispersed throughout the area, in which travel will be required. Unfortunately some sites including the base office does not have step free access

Salary: £45,000

Shift Pattern: 37.5 hours per week Monday to Friday 09:00 - 17:00. You may be required to work outside these hours as per service and resident requirements, which also includes forming part of the managers out of hours on call rota.

This role requires a minimum of 4 days in the office per week.

About the Role

We are seeking an Area Manager to lead our Complex needs service which is based across Royal Borough of Kensington and Chelsea. You will be responsible for managing Service Managers across the area. The service is dispersed into several accommodations with around 153 residents in total. The residents in our services are those who have experienced homelessness and have face challenges such as mental health, substance use or have an offending background.

In this role, you will lead the team with overall leadership to support, enable, and empower your team to deliver high quality support to our residents. You will drive service outcomes in line with contractual requirements, ensuring quality and consistency within a trauma and psychologically informed environment. You will ensure the services run smoothly in collaboration with the team, wider teams, and external partners. We're looking for someone who is solution focused, has experience within a similar service environment, and can create a safe space for individuals to learn, and grow. 

Key Responsibilities Include:

• Monitor and analyse service performance data and key performance indicators
• Line management and leadership, offering guidance and support throughout the employee lifecycle, fostering a supportive leadership culture focused on staff wellbeing, learning, and development
• Encourage productivity, engagement, and wellbeing of the team through regular check-ins, training, meetings, and supervisions.
• Support with day to day tasks within the service, supporting the team to deliver the best possible outcomes with their residents
• Lead the day to day operational delivery of the service.
• Risk Management ownership, ensuring processes and policies are followed.
• Property and housing management, ensuring accommodation standards, timely maintenance and reporting. 
• Striving to ensure excellence and quality in our service delivery.
• Financial Management of service budget with cost saving mechanisms. 

About You

We're seeking someone who has a genuine passion for making a difference to lives, and helping to create safer communities for all. You will be a proactive leader, with the ability to motivate and empower a team to drive excellence, both as individuals, and as a team, whilst providing practical solutions to challenges which arise. You will be knowledgeable of the different types of complex needs and different support needs of our residents. We're looking for someone who can build rapport, trust, and create an environment which allows individuals to grow their skills and experience and develop as individuals. 

• Previous leadership experience, and ability to take responsibility for the full service, ensuring service outcomes, KPI's and requirements are met.
• Demonstratable experience in leading a service/team in a similar capacity.
• Previous experience in supported housing, homelessness, complex needs, mental health, social care, or substance use services
• Ability to provide high quality support and line management to staff.
• Ability to motivate and empower a team to achieve KPI's
• Ability to provide advice, guidance, and support to the team on all aspects of service delivery including resident related queries
• Ability to promote the service externally to enhance reputation in the area and with partner organisations
• Ability to work flexibly to meet the demands and needs of the service. For example, Provide an emergency on call service as and when required in case of emergency
• IT proficiency - we use various systems so look for someone who can learn and navigate new systems including case management, Microsoft, ATS, HR systems, and other types of organisational software.
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds.

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Lead the next chapter of homelessness and support services in Exmouth.
Join Open Door Exmouth as we expand our services, launch a new Support Hub and strengthen pathways from crisis to stability and hope. 

Open Door Exmouth has supported local people for over 30 years. What began as a homeless drop-in has grown into a multi-service charity delivering practical support, trusted relationships and opportunities for people to move forward with dignity and hope. Today, our services include a Community Café, Support Service, Parent Hub, Youth Service, Community Craft Room and Men's Shed. Rooted in Christian values, we are committed to creating safe, welcoming and non-judgemental spaces where people can access support and belonging. 

We are seeking an exceptional Homelessness Support Services Manager to lead and develop our growing homelessness and support services. This is a new senior leadership role created through the Ending Homelessness in Communities Fund (EHCF), which will expand our support offer and establish a new five-day Support Hub.

Reporting directly to the CEO, you will provide strategic and operational leadership across our homelessness and support services. You will lead a dedicated team, oversee safeguarding and quality assurance, strengthen tenancy sustainment and homelessness prevention work, develop partnerships across housing, health and the voluntary sector, and ensure services deliver meaningful outcomes for people facing homelessness, crisis and multiple disadvantage. 

This role offers a rare opportunity to help shape the future of homelessness support in Exmouth, influence local partnership working, and lead a service that combines compassion, practical support and long-term impact. 

If you are a compassionate, values-led leader with experience of homelessness, housing, community support, social care or a related field, we'd love to hear from you.

The Support and Grants Manager is at the heart of Cavell’s support for nursing and midwifery professionals experiencing financial hardship and other challenges. Leading our busy frontline Support Team, you will ensure people receive compassionate, timely and high-quality support when they need it most.

You will lead the delivery and quality of our grant-giving service, ensuring applications are assessed fairly, consistently and confidently against Cavell’s criteria. But our support goes beyond a grant. You will help ensure we understand each person’s wider needs and connect them with the information, advice, practical support and specialist services that can make a lasting difference.

This is a hands-on leadership role for someone who enjoys both leading people and delivering services. You will work alongside the team to assess applications, coach and develop colleagues, manage demand and performance, and maintain high standards of decision-making. Using data, insight and frontline experience, you will also identify emerging needs and continually improve how Cavell supports the nursing and midwifery community.

You will play a key role in shaping a service that is compassionate, efficient, evidence-led and continually evolving around the needs of the people we support.

Overview of Responsibilities:

1. Operational Service Delivery

• Lead the day-to-day operation and quality of Cavell's grant-giving and support service, approving grant recommendations within delegated authority and ensuring applications are assessed fairly, accurately and consistently against Cavell's eligibility criteria, policies and available funds. Escalate exceptional, complex or higher-risk decisions appropriately.
• Ensure applicants' wider needs are identified and, where appropriate, provide or facilitate information, advice, income maximisation, signposting and referral to Cavell services and external specialist support.
• Monitor team caseloads, demand and capacity, processing times and performance against Service Level Agreements, identifying emerging demand or capacity pressures and planning service coverage accordingly.
• Manage your own active caseload and assess applications alongside the team, particularly during periods of high demand.
• Lead the development and maintenance of the online Support Hub and other beneficiary-facing resources, ensuring information is accurate, current and useful, and using casework, data and recurring enquiries to identify gaps in information and self-guided support.

2. Safeguarding, Risk and Compliance

• Ensure safeguarding concerns, vulnerability and risk identified through applications and casework are recognised, recorded, managed and escalated appropriately.
• Regularly quality-assure grant assessments, casework and decisions to ensure eligibility criteria, policies and procedures are applied consistently, with learning or corrective action where required.
• Ensure assessments and decisions are appropriately evidenced and recorded, with clear rationale and audit trails, particularly for complex or exceptional cases.
• Work with Finance and the Head of Services & Impact to ensure awards comply with restricted fund criteria and delegated authority, monitor grant expenditure and available balances, and identify financial pressures early.

3. Data, Insight, Evaluation and Reporting.

• Collect, analyse, and present performance and outcome data in reports, dashboards, and evaluations to demonstrate the difference Cavell’s support makes to the nursing professionals we support.
• Lead continuous improvement of operational processes, workflows and systems, using data, applicant feedback and frontline learning to make support simpler, faster, more consistent and more compassionate. You will work with relevant colleagues and suppliers where required.
• Identify and report emerging needs, trends, operational pressures and risks from service data and frontline experience, providing insight to support service development, organisational planning, research and advocacy.
• Support the development of case studies, impact stories and measurable outcomes that demonstrate impact and support funder reporting and priorities.
• Act as the operational lead for Salesforce within the Support Team, ensuring accurate and consistent case records and data, identifying and implementing improvements to support efficient case management, quality assurance, reporting and effective service delivery.

4. Team Leadership and Collaboration

• Lead, line manage and develop the Support Team, managing workloads, annual leave, absence and service coverage to maintain effective delivery and support staff wellbeing, particularly for colleagues managing complex or sensitive cases.
• Build strong, supportive working relationship within the Support Team, promoting a culture of learning, accountability, and kindness and foster collaboration across teams to ensure service delivery is fully integrated. 
• Build effective relationships with external organisations, referral partners and sector peers, representing Cavell and deputising for the Head of Services & Impact where appropriate.

Application process:

1. Please click on the 'Apply' button to download the full job pack
2. Submit your CV and Supporting Info by 12pm on Tuesday 29th September.

Your Cover Letter should include:

1. Your notice period
2.  What motivated you to apply and why you’re interested in working for Cavell
3. How you meet the person specification

Role: Volunteer and Support Services Lead (Volunteer & Service Operations)

Fixed-term contract (12 months, with possibility of extension)

3 days a week (2.5 days considered for exceptional candidate)

Expected start date October / November 2026, by agreement

£35,000 FTE (£21,000 for 3 days/week)

Location: Remote, with one working day per month in central London

Reports to CEO

About The Loss Foundation

Every year, thousands of adults across the UK turn to The Loss Foundation after the death of someone they love from cancer. At one of the hardest times in their lives, they find a safe place to be understood, connect with others who truly understand, and access specialist support.

Founded by clinical psychologists, The Loss Foundation is the UK's leading charity dedicated to cancer bereavement. Our evidence-informed services are delivered nationally through support groups, workshops, walks and a remarkable community of trained volunteers, ensuring more people can access compassionate support wherever they live. As we continue to grow, we're looking for someone who wants to help shape the next chapter of our support services. You'll join a small, ambitious team where ideas are welcomed, initiative is encouraged and every person makes a meaningful contribution to helping us reach more bereaved people.

About the Role

This is a key role at the heart of The Loss Foundation's support services. A central part of the role is building strong relationships with our extraordinary community of volunteers, ensuring they feel connected to the charity, well supported and equipped to deliver high-quality support. Alongside this, you'll coordinate our programme of bereavement support events and ensure the systems and processes behind our services run smoothly. This is not a clinical or direct bereavement-support role - our support groups and services are delivered by trained volunteers. Instead, you'll enable that support by coordinating our services and providing an excellent experience for the volunteers who deliver them.

We're entering an exciting period of growth. Over the next few years we're expanding our national support services, growing our volunteer community and investing in new ways to reach more bereaved people than ever before. This role will play an important part in making that happen.

Although the role doesn't include formal line management, you'll have real ownership of your area and the opportunity to shape how our services develop. This role would suit someone who enjoys creating structure, building relationships and making a meaningful difference as part of a small, ambitious team.

What Success Looks Like

In your first 3 months you will...

● Learn how our support services and volunteer programme operate.

● Become the main point of contact for volunteers, building trusted relationships with volunteers.

● Take ownership of coordinating our programme of support events.

● Become confident managing the charity's day-to-day operational processes independently.

● Identify at least one opportunity to improve our systems, volunteer experience or service delivery, and begin implementing agreed improvements.

By 6 months you will...

● Have implemented improvements to systems and operational processes.

● Be strengthening and developing the volunteer support cycle.

● Be using insight from volunteers and beneficiaries to continually strengthen our services.
 

By 12 months you will...

● Help shape how The Loss Foundation delivers and grows its support services.

● Lead volunteer recruitment and onboarding.

● Become a key member of a small team helping guide the charity through its next stage of growth.

Key Responsibilities

Volunteer Coordination & Experience

You'll be the main point of contact for our volunteer community, helping volunteers feel informed, valued and well supported.

● Build strong, trusted relationships with volunteers, providing ongoing support and helping them feel connected to and valued by the charity.

● Coordinate volunteer recruitment, onboarding and rotas.

● Maintain volunteer records and day-to-day communications.

● Help shape and continually improve the volunteer experience.
 

Event Coordination

You'll oversee the smooth delivery of The Loss Foundation's programme of support services, ensuring events are well organised, appropriately resourced and delivered to a high standard.

● Coordinate the charity's programme of support groups, workshops, walks and other services.

● Manage event logistics, volunteer allocation and communications.

● Ensure event information is accurate across our systems and website.
 

Process & Systems Improvement

As we grow, you'll help build the operational systems that enable us to support more bereaved people efficiently and consistently.

● Improve systems, processes and automated workflows.

● Monitor service activity and maintain accurate operational data.

● Identify opportunities to improve efficiency and support future growth.

Quality and Service Development

You'll help us continually strengthen our services through feedback and learning.

● Gather and review feedback from volunteers and beneficiaries.

● Recommend improvements to services and volunteer experience.

● Support the appropriate handling of complaints and safeguarding concerns.

About You

This role would suit someone who enjoys building relationships, creating structure, and helping things run smoothly. You'll thrive in this role if you are -

● An excellent organiser who enjoys planning, coordinating and keeping projects on track.

● A warm, approachable communicator who enjoys supporting volunteers and working collaboratively.

● Comfortable managing multiple priorities and solving problems proactively.

● Experienced in managing, coordinating or supporting volunteers, with a track record of building positive volunteer relationships, alongside experience of event, service or operational coordination.

● Confident using digital systems and data, with the curiosity and initiative to learn new platforms, troubleshoot problems and find better ways of working.

● Able to work independently while contributing positively to a small, growing team.

● Motivated by The Loss Foundation's mission and committed to delivering compassionate, high-quality support.

What difference will you make?

You will sit at the heart of The Loss Foundation's support services, ensuring that thousands of people each year receive a warm, compassionate and well-coordinated experience at one of the most difficult times in their lives. By supporting our volunteers, strengthening our systems and helping the charity grow sustainably, you'll play a vital role in enabling us to reach many more people affected by bereavement in the years ahead.

To Apply
Please note: We recently advertised this position, but following some internal changes we have taken the opportunity to review and refine the role. The revised position places greater emphasis on volunteer management and the volunteer experience, and we are therefore re-advertising to reflect this.

To apply, please submit a CV and cover letter outlining your interest in the role and relevant experience via CharityJob.

Interviews will take place remotely on Tuesday 29 September 2026. Candidates progressing from interview may also be invited to a short follow-up conversation before a final appointment is made.

If you have any questions about the role, please feel free to get in touch.

Do you want to shape how supporters experience one of the UK’s best known children’s charities?

Great Ormond Street Hospital Charity is looking for a Senior Supporter Experience Manager to lead how we design, develop and improve supporter experiences across the organisation.

This is a role with significant scope and influence. You'll lead our Supporter Experience team, own our supporter journey roadmap and work across Fundraising, Marketing, Technology and Data to create more relevant, personalised and meaningful experiences throughout the supporter lifecycle.

From understanding why supporters stay with us to designing new journeys, testing ideas and shaping how we use automation and personalisation, you'll have the opportunity to influence both our strategy and the experiences supporters have with us every day.

Salary
The salary for this role is £53,000 per annum and we operate a hybrid working policy of a minimum of 2 days per week in the office.
 

In line with our EDI strategy and Total Reward policy, we calculate our salaries based on benchmarking data across the charity sector. To ensure fairness for existing staff and new joiners, we do not offer salaries above the advertised rate.

Key Responsibilities

• Lead and develop our Supporter Experience team, creating a collaborative and ambitious environment focused on delivering great experiences.
• Own and evolve our Supporter Experience Framework and journey roadmap, identifying where improvements can have the greatest impact for supporters and the organisation.
• Shape supporter journeys across the lifecycle, using audience needs, behavioural insight and evidence to create more relevant and personalised experiences.
• Work across Fundraising, Marketing, Technology and Data to embed supporter experience into campaigns, planning and organisational change.
• Lead experimentation and optimisation across supporter journeys, using testing and performance data to understand what works and continuously improve.
• Shape how we use marketing automation and personalisation, working with technical specialists to turn journey ideas into effective supporter communications.
• Use measures including engagement, conversion, retention, satisfaction and lifetime value to understand the impact of our supporter experiences.
• Influence senior stakeholders and bring multidisciplinary teams together around a shared understanding of what our supporters need.
• Ensure supporter journeys are inclusive, accessible and designed with privacy, preferences and responsible use of data at their heart.

Skills, Knowledge and Expertise

• Significant experience developing and improving customer, supporter or audience experiences and journeys.
• Experience designing and optimising customer or supporter journeys using insight, personalisation or marketing automation.
• Strong people leadership experience, with the ability to motivate, develop and empower a high-performing team.
• Experience leading complex, cross-functional programmes involving different teams and areas of expertise.
• Strong strategic thinking, with the ability to turn organisational priorities and audience insight into clear journey plans and priorities.
• Excellent stakeholder management and influencing skills, including the confidence to work with senior stakeholders and challenge existing ways of working.
• Experience using experimentation, testing and performance insight to improve customer or supporter experiences.
• Understanding of lifecycle engagement, retention and the factors that build long-term customer or supporter relationships.
• Strong communication and facilitation skills, with the ability to bring people together around ideas and turn them into action.

This is a rare opportunity to shape supporter experience at scale. You'll have the team, influence and organisational reach to turn insight into better journeys—and help create experiences that make people want to stay connected to GOSH Charity for years to come.

DBS - note a Basic DBS check is required for this role.

#Senior Supporter Experience Manager #Manager #Supporter Experience Manager #Supporter Experience #Manager 

Job title: Services Manager (Maternity Cover)

Salary: £44,558 – £45,895

Hours: Full-time 37.5 hours per week (part time or flexible working options considered)

Location: Home-based ideally Wales or Midlands area, but any location will be considered, with travel around England and Wales

Contract: Fixed term – 9 months from December 2026

Are you an experienced employability service manager who would be able to confidently step into a 9-month maternity cover position and oversee a team of up to eight passionate and person-centred Employment Consultants, helping them deliver personalised, high-quality support to veterans and their families?  You will also have the opportunity to contribute to our services development and continual improvement programme.

At The Poppy Factory, we believe that everyone who has served our country deserves the opportunity to build a fulfilling life beyond the armed forces. For over a century, we have stood alongside veterans and their families, evolving our services to support veterans and adult family members to overcome barriers to employment and transform their lives.

What we're looking for

• A collaborative mindset: You will thrive working as part of a team with colleagues based across the UK who support each other in what can sometimes be a challenging role. You enjoy building strong partnerships, and work effectively with colleagues and external organisations to enhance the services we offer.

• Motivation and commitment: You understand that supporting people facing complex challenges can be demanding, and you're ready to bring the energy, empathy and resilience needed to support your team to succeed.

• Adaptability: You will often need to balance competing priorities or quickly shift focus depending on the needs of the team you will be supporting and the clients they are working with.

• An empowering approach: You believe in people and their potential. Whether supervising your team or developing services, your goal is to support others to grow, achieve and thrive.

Why should you apply?

• A chance to make a lasting impact: Your work will help veterans and their families move forward in life with confidence and dignity.

• Competitive salary and benefits including generous holiday and pension contributions.

• A welcoming and empowering culture, with regular opportunities for team connecting and shared learning throughout the year.

• Flexibility and variety: a mix of travelling in your area, home working and to the Poppy Factory in Richmond, London

• Autonomy and influence: The opportunity to shape your region, build meaningful partnerships, and develop services that meet real needs.

• Be part of an iconic charity with over a century of history supporting the Armed Forces community.

For further information, including the full job description for the role, please refer to the candidate pack.

Due to the travel requirements of the role and the region covered, it is essential that the post holder is able to meet these requirements through their own transport arrangements.

How to apply

To apply for this position please click "Apply for this job" to submit your CV and a covering letter outlining how you meet the essential criteria in the person specification. Please address your covering letter to Debbie Boughtflower, Director of Operations.

Top tip: we don't recommend using AI to generate your covering letter (we've seen a lot of covering letters and we promise, we can tell!) - we want to know what makes YOU a good fit for the role, and AI covering letters can't capture your personality, values and qualities, or what makes your specific combination of skills and experience an ideal candidate. 

The closing date for applications will be 23 September 2026. Please note, we cannot accept late or incomplete applications. Only applications submitted through the online process will be considered.

Online interviews will be held on 1 or 2 October 2026, with potential second interviews on 12 October 2026 in person @ The Poppy Factory in Richmond, London.

To arrange an informal conversation about the role, please contact Kirsty Gronow 

No agencies please.

The successful candidates will be subject to an enhanced DBS check.

We have an exciting opportunity to lead our experienced criminal justice IDVA team, working 37.5 hours a week. This role involves both face to face and virtual support in a hybrid model of working, you will work from home and our Victim Support Office near Old Street station.

Do you want to lead a committed and inspiring team? Do you want to help make a real difference every day?

Do you want to contribute to change & improve the quality of lives of domestic abuse survivors?

Do you have resilience & adaptability? Can you work effectively with a focus on safety and customer service and care?

If yes, then we'd love to hear from you…

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the role:

This is a hybrid role, working from home with travel to the Victim Support office in Islington. As the Criminal Justice Domestic Abuse Service Manager, you will:

• effectively manage and develop a high quality, innovative and pro-active domestic abuse team.
• Work in partnership with other professionals to ensure that risk management and safeguarding duties are effectively met.
• Develop and maintain effective partnership working with statutory, private and voluntary agencies to address the issue of domestic abuse.
• Represent the service at operational multi-agency meetings, feeding back initiatives and outcomes to the team and contribute to the evaluation of the quality of activities these services offer.
• Provide a single point of proactive and regular contact for a range of professionals involved in the case of the service user.
• Comply with child protection and information sharing policies, ensuring that service users and colleagues understand and comply with the service's safeguarding framework.
• Contribute to regular service reviews which include monitoring data, evaluations, intake and output policy, and practice and work load reviews for the whole service.

You will need:

• A passion for working with victim/survivors and a thorough understanding of gender based violence and abuse.
• A thorough understanding of the dynamics of domestic abuse and harmful practices and its impact on men, women, children, families, and communities.
• Experience of managing a team delivering front line support to victims or domestic abuse or vulnerable people to a high standard.
• A track record of demonstrating and delivering a non-judgemental, anti-racist and anti-discriminatory approach to empowering victim/survivors of domestic abuse.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

We are looking for a Supporter Experience Officer to deliver an exceptional experience to all supporters across the organisation, by implementing a diverse range of personalised communication journeys across a range of channels and audiences to retain support and increase engagement with Battersea.

The ideal candidate will:

• have proven experience in planning, delivering and evaluating direct marketing campaigns across multiple channels, with strong knowledge of direct marketing principles.
• be highly organised and detail-oriented, able to manage multiple complex projects, competing priorities and tight deadlines while maintaining high-quality work with minimal supervision.
• have excellent relationship-management and communication skills, with experience working collaboratively with internal teams and external suppliers, developing clear campaign briefs and effectively communicating objectives, messaging and requirements.
• be proactive and solutions-focused, with strong problem-solving and decision-making skills and a track record of successfully introducing new and improved ways of working.
• be accountable for achieving results and managing income and expenditure within their remit, with strong reporting and analytical skills. They will have excellent written English, strong numerical ability and advanced IT/MS Office skills.
• be an excellent communicator and influencer, able to present, negotiate, build credibility and develop positive relationships with a wide range of stakeholders. They will also demonstrate empathy and resilience when handling sensitive issues and be comfortable working effectively in a changing, high-pressure environment.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year.
• Discounted gym memberships and cycle to work schemes.
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions - up to 10% employer contribution.
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans.

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. If you would like to talk more about this, please contact us. Greyscale copies of the recruitment pack are also available on request.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable use of AI:

At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.

To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

Closing date: Tuesday 15th September 2026, 11.59pm

All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Interview date(s):

First round (Online, via MS Teams) - Thursday 24th and Friday 25th September 2026

Second round (In person) - Week commencing 5th October 2026

For more information about the role, please download our Recruitment pack.