Support service manager jobs

Are you passionate about using competitions to generate income?
We’re looking for a dog loving fundraiser to be our expert in the growing and exciting realm of prize led fundraising, tapping into new audiences who are looking to contribute to our mission through lotteries, raffles and other prize led value exchange opportunities.

What does this role do?
As Prize Led Programme Manager, you will:

• be responsible for the smooth running of the programme, working closely with external agencies to deliver of lotteries and raffles,
• develop and grow the programme, bringing new ideas from conceptualisation to launch, ensuring we continue to innovate and grow our income through prize led activity.
• work closely with external and internal stakeholders to ensure all programmes are effective and compliant with Gambling Commission regulations,
• coach and manage the Prize Led Campaign Manager, supporting them to deliver high quality work. 

Interviews for this role are provisionally scheduled for week commencing 18th May 2026 and will take place on Teams.

Could this be you?
To be successful in this role, you’ll need experience in prize led fundraising, specifically either lotteries or raffles, and confidence navigating Gambling Commission regulation in this area. We’re looking for someone who can expand and grow our programme, so our ideal candidate will be creative and curious, always looking for innovative ways to diversify these income streams through a supporter led approach. You’ll enjoy working with various teams across the charity and externally, being approachable and working together with other teams to deliver excellent programmes to raise as much money as possible for the dogs in our care, and the best experience for our supporters. 

About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
 
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.

About the role:

This is a leadership role with real scale, real accountability and real impact. As Services Manager, you’ll lead a multi-site service supporting young people across Greenwich - shaping environments that are safe, consistent and genuinely geared towards helping young people move forward with confidence.

Your presence will be felt across every part of the service. You’ll move between sites, staying close to delivery while holding a clear line of sight on performance, quality and risk. You’ll back your teams to deliver strong, personalised support while keeping a firm grip on housing management, safeguarding and service standards - making sure good practice isn’t occasional, but embedded everywhere.

This is about more than oversight. You’ll build confident, reflective teams who understand young people’s experiences and respond with clarity, consistency and belief in what’s possible. Psychologically informed, trauma-informed and strengths-based approaches won’t sit in policy - you’ll make sure they show up in how teams think, act and support every day.

You’ll also be the connector across the system. Working closely with commissioners, local authorities and partners, you’ll ensure referrals are right, pathways are clear and move-on is intentional from day one. You’ll use data, insight and feedback to challenge drift, drive improvement and keep the service evolving - because standing still isn’t an option when young people are relying on you to get this right.

If you’re motivated by high standards, thrive on leading at scale and believe young people deserve services that are ambitious, consistent and built around their strengths — this is where you make it happen.

About you:

• You’re an experienced manager who can lead and develop teams across multi-site, accommodation-based services, holding clear accountability for performance and standards.
• You have a strong grasp of housing management, safeguarding and health & safety, and are confident managing risk and complexity in a young people’s service.
• You bring experience of working with young people facing multiple disadvantage, and can embed trauma-informed, psychologically informed and strengths-based approaches in practice.
• You build credible, effective relationships with local authorities, commissioners and partner agencies, and represent your service with confidence and clarity.
• You use data, insight and professional judgement to challenge, improve and strengthen outcomes, leading with integrity, curiosity and resilience.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important Info:

Closing Date: Sunday 17th May at midnight

Interview Date: Thursday 28th and Friday 29th May at a Young Person's SHP service in Greenwich 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. 

Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship or with insufficient right to work will not be accepted or progressed.

Data Services Manager

Permanent

Salary: £44,000 - £47,000 per annum, plus benefits

London N1

Full time – 37.5 hours a week 

We're a hybrid working employer, meaning you're required to come into the office at least 2 days per week currently Tuesday, and Wednesday or Thursday.

The role is being advertised as full-time, but we would consider someone working 4 days per week pro rata.

Closing date: 5pm, Friday 29th May 2026

First Interviews: Tuesday 9th June 2026

Second interviews: Tuesday 16th June 2026

An exciting opportunity for a Data Services Manager has arisen at World Cancer Research Fund (WCRF). 

WCRF is the UK’s leading cancer prevention charity focusing on the link between cancer and risk factors such as diet, body weight and physical activity. 

We are seeking a Data Services Manager to lead and be responsible for the management, use and maintenance of systems and in-house CRM databases to support the achievement of the charity’s fundraising strategic objectives. You will be analysing and reviewing data and reporting on results that can then be used to build engagement with our supporters.You will also be responsible for a team of two people. 

The successful candidate will have proven experience of working with industry standard fundraising software solutions in the charity sector, ideally have knowledge of Claris Filemaker products and will have experience of creating new, and maintaining and updating existing, complex database systems.Experience of creating scripts and troubleshooting existing scripts is key, along with considerable hands-on experience of working with complex data sources, transfers and imports. An understanding and working knowledge of Data Protection regulations is required. 

Application Details:

If you are interested in this role and feel you possess the necessary requirements, please submit a current CV and covering letter (maximum 2 pages) by the closing date. You must have current right to work in the UK.

Please note: Your cover letter should highlight how your skills and experience will benefit WCRF and equip you for the role.

Due to the high volume of applications we receive, we are only able to provide feedback to shortlisted candidates. If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. 

A fantastic opportunity has arisen within our award-winning fundraising team, to join us in an exciting new role of Legacy and In Memory Manager (Lead).

At Birmingham Women’s and Children’s Hospital Charity, we believe there’s always more we can do for our sick kids and women, and that’s why we will always strive to do more for our patients and families. It’s our mission to raise the vital funds needed to make a real difference to all who use our hospitals, and to make our hospital feel just like home. 

This role requires someone with experience in legacy administration and promotion and/or in memory fundraising, as well as excellent communication skills and a strategic mindset. We need someone with previous experience in relationship management and income generation - ideally within a legacy and/or in memory setting - who is able to lead and inspire our supporters and staff in order to generate long term income and awareness for the charity.

To be successful in this role you will: 

• Lead the development and delivery of legacy marketing and in-memory fundraising strategies to drive sustained income growth and supporter retention
• Be self-motivated, independent and target-driven
• Act as the subject matter expert on legacy administration and in-memory giving, providing guidance, training, and mentoring while promoting a strong culture of philanthropy
• Manage all aspects of legacy casework, including complex and contentious cases, ensuring effective stakeholder relationships and full compliance with legal, regulatory, and best practice standards
• Oversee data management, reporting, and analysis to generate insights, improve processes, and support accurate forecasting and long-term financial planning
• Collaborate across teams to maximise fundraising opportunities, enhance donor engagement across channels, and deliver impactful events and integrated giving initiatives
• Posses a natural confidence in talking to people with high emotional intelligence and resilience due to the sensitive nature of the role, with excellent communication and relationship building skills.

What we offer: 

• Flexible and hybrid working to support work-life balance 

• Generous annual leave entitlement with additional leave for long service  

• Enhanced sick pay 

• Enhanced Maternity Pay 
• Employee Assistance Program and Lifestyle Savings

• Free flu jabs 

• Cycle to work scheme 

• Charity events throughout the year 

• Employer enhanced auto-enrolment pension scheme with 8% employer contribution 

• Ongoing commitment to education and professional development 

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.  

Successful candidates will have access to vulnerable beneficiaries therefore the role is subject to Disclosure and Barring Service (DBS) clearance.  

If you think you have the qualities we are looking for and the desire to contribute, please download the Job Vacancy Pack and then send us a CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it. 

PLEASE NOTE: Within our organisation, this role is titled Legacy and In Memory Lead. This reflects our internal structure and does not change the scope or responsibilities described in this advert.

We will conduct interviews as suitable candidates apply and we're ready to hire if we find the right person before the job ad closes.

Are you passionate about making a lasting difference to the lives of vulnerable adults?

We are currently looking for an Assistant Support Worker (known internally as Duty Worker) to join our Hammersmith & Fulham pathway. You will be based at the Coninghams; a 31 bed complex needs project.

The Coninghams is a fast‑paced service grounded in the Recovery Model and delivered within a psychologically informed environment. We support vulnerable people to manage and recover from a wide range of needs, including substance use, mental and physical health challenges, criminal justice involvement, budgeting, tenancy sustainment, and daily living skills.

In the pivotal role of Duty Worker, you will work on four weekly shift based pattern to support with the day to day running of the project including but not limited to overseeing set weekly H&S tasks, managing repairs, leading on and planning day to day appointments, at The Coninghams we offer our duty workers the opportunity to lead in a clients support and or to co-keywork.

You will often be the first person that our clients, contractors and visitors come into contact with, you will work closely with project workers, night staff, manager and external professionals to ensure the effective day to day running of the project.

About you

To thrive in this role you will be:

• Adaptable to a fast-paced environment while contributing to and drawing strength from a supportive team of experienced colleagues.
• Friendly, proactive and creative.
• Passionate and committed to the overall aims and objectives of the Rough Sleeping services.
• Competent in IT systems such as emails and Microsoft 365.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

Please visit our website and click the ‘Apply Now’ Button to start your online application form.

Closing date: 10am on 6 May 2026

Interview and assessments on: TBC

This is a grant funded role, fixed term for two years, with the opportunity for conversion to a permanent role should funding allow.

Main Purpose of the Role:

To provide proactive, emotional, and practical support to families and individuals affected by Duchenne Muscular Dystrophy (DMD) across Scotland. The role will focus on early engagement, wellbeing assessment, community building, and delivery of workshops and events, while ensuring accurate tracking of support outcomes and data.  
 
The successful candidate will also lead on support for young people living with Duchenne during 2 key transition points (primary to secondary school stage and moving into adulthood). They will work closely with the England-based Transitions Coordinator to deliver a joined-up programme of support across the UK. 

Specific Tasks:

1. Proactive Family Support 

• Initiate contact with newly registered families within agreed timeframes (email within 3 working days, call within 7–10 working days) 

• Contact to be made to all registered Action Duchenne members, knows to us in Scotland, to ensure the current support offer is clear  

• Provide ongoing support tailored to individual needs, including emotional wellbeing, physical health, housing, financial security, self-esteem and respect, decision-making, social engagement, quality of life, and access to care 

• Use the Action Duchenne Assessment Form and Action Plan to identify and respond to areas of concern 

2. Transitions Support 

· Lead transition support across all nations, with a focus on Scotland, for children and young people facing key life changes, including: 

· Moving between educational settings such as primary to secondary 

· Transitioning from paediatric to adult health services 

· Changes in mobility and independence (e.g. transitioning to using powerchairs)

· You will lead, but expected to work collaboratively with the England-based Transition Coordinator to ensure consistency and continuity of support across the UK 

· Develop resources, guidance, and workshops to support families through transitions 

3. Wellbeing Tracking and Outcome Measurement 

· Administer wellbeing questionnaires and record scores across key domains (e.g. physical health, emotional wellbeing, financial security) 

· Collaborate with families to co-create action plans and track progress 

· Ensure all data is entered into CRM (E-Tapestry or similar) within the allotted timeframe, i.e. immediately after or during the call. 

4. Community Engagement and Event Delivery 

· Organise and deliver regional meetups (minimum one per quarter) 

· Facilitate support groups (virtual and in-person) for parents, young people, and extended family 

· Support delivery of workshops and events aligned with programme schedule (e.g. music, life skills, employability) 

5. Stakeholder Collaboration 

· Liaise with external organisations including NHS care advisors and clinics, local authorities, counselling services, and other charities 

· Represent Action Duchenne in Scotland and build relationships with local networks 

6. Administration and Reporting 

· Maintain accurate records of all interactions and support provided 

· Contribute to quarterly reporting on activity delivery, capacity utilisation, and family impact 

· Support development of CRM processes and service delivery improvements 

7. Key Performance Indicators (KPIs): 

· New contact acknowledgement email: within 3 working days 

· New contact follow-up call: within 7–10 working days 

· Families contacted per week: 12–15 hours of direct contact 

· Regional meetups: 1 per quarter 

· Support groups delivered: 9–12 per year 

· CRM data entry: within 24 hours of interaction 

· Family outcomes tracked: via wellbeing questionnaire and action plan 

· Transition support delivered: tracked through engagement, resources, and feedback 

NB This is not an exhaustive list, the role holder will be asked to carry out additional tasks as required for the Team’s successful service delivery. Such tasks will always be reasonable and broadly in line with current knowledge levels and skill sets.

Please find below the job specification, including required skills and qualifications.

Internal Job Title: Sanctuary Support Coordinator

Hours: 35 hours per week (full time). 

Location: Home-based focussed around Cardiff and Newport, with regular travel across Wales and occasional travel to England. 

Contract: Currently funded until December 2028. 

Salary: £36,191. 

About us 

Housing Justice unites diverse communities to build personal connections, help people out of homelessness, and create justice in the housing system. Our vision is of a community where everyone has a safe and stable home, and a feeling they belong. 

Our Seeking Sanctuary project is a Wales-based initiative delivering innovative housing solutions and community-led support for people seeking sanctuary. We combine community hosting, tenancy-based housing, and advocacy to help build a Nation of Sanctuary. 

About the role 

Reporting directly to the Sanctuary Manager, you will be responsible for the day-to-day delivery of our accommodation pathways, ensuring the best possible outcomes for destitute migrants and newly granted refugees. 

This is a dynamic, frontline casework role that spans three core areas of our housing provision: 

• The Hosting Project: Supporting people seeking sanctuary who have no recourse to public funds by giving them a welcoming, safe place to stay in the home of one of our volunteer hosts. 

• Refugee Lodgings: Helping to provide a safe and supported housing option for newly granted refugees at risk of homelessness by matching them with people who have a spare room. 

• Transitional Housing: Providing vital tenancy sustainment support for newly granted refugees transitioning into our shared accommodation properties. 

About you 

We are seeking a dedicated, highly organised, and empathetic professional with proven experience working directly with people experiencing homelessness, particularly asylum seekers and forced migrants. 

You will have a strong working knowledge of the housing system, the UK welfare system (including Universal Credit and Housing Benefit), and how to support people to access their entitlements. Because this role requires managing complex casework and navigating cultural nuances, you must possess strong interpersonal skills, particularly when working with vulnerable people or those with English as a second language. 

If you are a creative problem-solver who is passionate about empowering refugees and building sustainable housing pathways, we want to hear from you. 

Benefits 

• 29 days annual leave, 3 of which are fixed between Christmas and New Year. 

• This is in addition to bank holidays and pro-rata if part time. 

• After 3 years of service, you are entitled to one additional day of holiday for each additional year of service, up to a maximum of 5 additional days, pro-rata if part time. 

• We offer flexible working. Not all posts can be made flexible, but where possible we operate core hours of 10am - 3pm, with employees able to flex their working day around these. 

• Any flexibility is at the discretion of the line manager and relevant senior manager. 

• As this role is offered as Home Working, we will provide some financial support to get you set up with appropriate equipment. 

• We offer an employee assistance programme through Spectrum Life, which can be used by you and your family for a range of advice and support. 

• We offer a cycle-to-work scheme. 

How to apply 

If this sounds like the opportunity for you, please read the attached job description and fill out the application form, describing your capabilities for each of the numbered points in the person specification. 

Interviews will provisionally be held on Thursday 11 June

About Working Well Trust 

Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment. 

We are now recruiting IPS Employment Advisors to join our IPS service to join our Kingston & Sutton team. This is a full-time, permanent role working 35 hours per week, following the principles of the IPS model to support people into paid employment. Please note that if you have previously applied for this role, we will not be considering repeat applications on this occasion.

What you’ll be doing 

If you were working with us, your days would be varied and people-centred. You would manage a caseload of clients with mental health support needs, people experiencing homelessness, and people with offending histories, offering one-to-one support to help them secure and sustain employment that matches their preferences. 

You would provide person-centred guidance using the IPS approach (training is provided), helping clients build confidence, prepare for work, and navigate challenges that may arise. A key part of the role involves engaging employers, promoting the value of our service, and identifying suitable job opportunities.

You would work closely with NHS clinical teams, contributing to an integrated approach to recovery through employment. This includes attending team meetings, coordinating support, and maintaining clear, client-led communication. The role also involves working to agreed targets while maintaining a high-quality, supportive service. 

What you’ll need 

You do not need previous employment support experience. What matters most is that you bring: 

• A genuine desire to support people with mental health support needs and/or learning disabilities to achieve their employment goals. 

• Motivation to help people from all backgrounds move into meaningful work. 

• Confidence speaking with a wide range of people, from clients to employers. 

• Strong organisation skills, with the ability to multitask and manage your workload. 

• Willingness to learn the IPS model and become confident approaching employers. 

We welcome applications from people with lived experience of mental health, personally or through a close contact. 

What we offer 

• 30 days annual leave plus public holidays (FTE) 

• Paid company closed days at the end of the year (FTE) 

• Flexible, paid Wellbeing Hour every fortnight (FTE) 

• 6% employer pension contribution 

Working Well Trust is an equal opportunities employer and Confident about Disabilities. 

What’s next 

Before you apply, please note the following: 

• We actively recruit and carefully review all applications. Due to rapid service expansion, we have onboarded 20 external hires in the last six months. 

• To ensure we can best support the people and communities we serve, we progress applications only where candidates provide meaningful answers to the screening questions. 

• Career development is real here: in the past year, 10 colleagues have progressed internally into Senior roles, Project Lead, Team Lead, and Operations Manager positions. We value ambition and celebrate progression. 

If you are ready to help us build a service that supports people into meaningful work, click Apply to submit your CV and answer the screening questions. Telephone and final interviews will be confirmed. 

Start your application today and take the next step in a rewarding career. 

We are looking for a Drop-in Support Worker to join the team at MASH as Maternity cover and provide support to women.

Using a gender and trauma-informed approach, the Drop-in Support Worker will manage our city centre Drop-in Centre and support the women who attend. This will involve managing volunteers, providing support and advice to women, and delivering a range of activities.

We believe in choice and empowerment, focusing on the material impact and reality of women’s lives, and how we can work with women to create the change that works for them. We hold a strong belief in women’s assets, talents, skills and abilities. Through our services we partner with women as they access and navigate services to aid recovery and realise their goals.

MASH is the only organisation in Greater Manchester which exists specifically to support women who sex work. Through our range of services we build trusted relationships with women to keep them safer, healthier and more equipped to take control of their lives.

To work with other members of the MASH team to achieve the following outcomes:
• To improve women’s health
• To improve women’s wellbeing
• To increase women’s safety
• To enable women to identify and achieve their goals
• Women who sex work are heard, understood and experience less stigma
• Other agencies and policymakers understand the needs of women

We’re looking for a hands-on General Manager to lead an exciting new social enterprise in Lambeth — combining a busy bike repair workshop with a welcoming community café.

This is a unique opportunity to run and grow a business that not only serves the local community but also supports people with mental health challenges and other barriers to employment to gain skills, confidence and move into work.

You’ll oversee the day-to-day running of the bike shop and café, balancing commercial performance with meaningful social impact. This is a varied, fast-paced role where you’ll need to be proactive, organised and happy to get stuck in.

Abbevilles Bikes is part of First Step Trust, a charity with over 30 years’ experience supporting people into employment.

Key responsibilities:

• Leading daily operations across the bike shop and café
• Managing a small team and supporting volunteers
• Driving sales and working towards financial sustainability
• Delivering excellent customer service and building local relationships
• Supporting on-site training and development activity

What we’re looking for:

• Experience managing a service, project or small business
• A hands-on approach and confidence taking ownership
• Strong organisational and people management skills
• A commercial mindset with a passion for social impact

You don’t need to be a bike expert — just a willingness to learn.

What we offer:

• The chance to build and grow a new social enterprise
• A supportive and friendly working environment

We're the UK's specialist blood cancer charity and our vision is clear: we’re here to beat blood cancer. We fund world-class research; provide information and support to patients and their loved ones; and raise awareness of blood cancer. 

Blood Cancer UK is looking for a Direct Marketing Manager to deliver innovative, insight-led direct marketing campaigns that grow supporter engagement and maximize income. This is an exciting opportunity to join a collaborative, high-performing team and help shape digital fundraising products and campaigns that make a real difference to people affected by blood cancer.

Based in London with hybrid working options (2–4 days per month in the office may increase dependent on business needs) this role offers hands-on campaign delivery, opportunities to develop new fundraising products, and the chance to contribute to strategic digital acquisition. If you enjoy using data to drive decisions, experimenting with new approaches, and delivering campaigns that really engage supporters, we’d love to hear from you.

We are committed to actively promoting equality, diversity, and inclusivity. In line with our strategy we welcome approaches from individuals from underrepresented groups, including minority communities, and applicants with a disability, to better reflect the community we serve and help broaden our perspectives.

As the Hospice develops our community engagement and supporter base, we are looking for an ambitious Supporter Development Manager to help build sustainable income and partnership relationships to support the Hospice into the future.

This is a key role within the Income Generation team.  You will take ownership of a defined geographical area across South Warwickshire and become the Hospice’s visible ambassador, focused on building sustainable support pipelines across communities, businesses and individuals.  You will work closely with colleagues across the Income Generation team, including retail, to support events, campaigns and supporter engagement to maximise opportunities and build joined-up supporter journeys.

You will be a confident relationship-builder, with experience of developing fundraising or partnership opportunities across local communities.  Your work will help ensure that more families across South Warwickshire can access compassionate hospice care when they need it most.

The Shakespeare Hospice provides compassionate care and support to people across South Warwickshire facing life-limiting illness.  Every year, our services support hundreds of people through diagnosis, treatment, survivorship and bereavement. 

Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as an Landlord & Lettings Partnership Manager at Solace Women's Aid.  

You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men and children in the capital. We are looking for friendly and diligent individuals to join our services and help us make a difference.

Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.

About the Service

Safe housing is crucial to the recovery of survivors and two-thirds of the women we support have a housing need. This is an exciting new role to help build pathways and partnerships with housing organisations and landlords to support women and children to safety and recovery.

About the Role

The Landlord & Lettings Partnership Manager will lead on securing suitable accommodation for our service users both while they are in Solace’s services (including refuges and supported accommodation for women experiencing multiple disadvantage) and as they transition to independent living, by building strong partnerships with private landlords and registered housing providers.

As part of the business development team you will work independently to source properties, developing landlord relationships and ensuring sustainable tenancies that benefit both landlords and tenants. You will act as the bridge between landlords and applicants — identifying opportunities, negotiating agreements and supporting successful placements.

You will act as a key link between landlords, housing providers and frontline services, building a pipeline of landlords, establishing systems and processes to delivering a new letting broker service and delivering this as a working concept. Your work will directly contribute to service targets and long‑term housing solutions for survivors.

About You

You bring experience working with landlords, lettings or housing services, ideally within supported housing, homelessness or the private rented sector. You are confident building relationships, negotiating effectively and managing a varied workload in a fast‑paced environment.

Committed to Solace Women’s Aid’s feminist and intersectional values, you bring a collaborative, survivor‑centred approach, balancing practical housing solutions with sensitivity, professionalism and a strong commitment to anti‑discriminatory practice.

What we can offer you

We provide a comprehensive benefits package to all our employees, including:

• Flexible working
• Focus on learning and development (internal career progression and training)
• Generous holiday entitlement
• Employer pension contribution
• Family-friendly leave and enhanced maternity pay
• Access to Inclusion Networks
• Daily clinical debriefing
• Employee Assistance Programme providing free 24/7 support and advice
• Employee Benefits Platform offering staff discounts, benefits and savings
• Flow & Restore yoga classes
• Meditation sessions
• Cycle to Work Scheme

How to apply

When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:

• Values, Behaviours & Competencies
• Knowledge, Experience and Skills

Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.

We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work.

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.

As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.

No agencies.

Job title: Training Manager

Organisation: Immigration Law Practitioners’ Association (ILPA)

Location:  Hybrid. Primarily remote with one weekly hub day in London. Working arrangements may change.

Deadline: 11:59pm on Sunday, 17th May 2026

Interviews: Weeks commencing 25th May or 1st June 

Salary: £33,000-£35,000 with scope to offer a higher salary depending on experience. 

About the role:

ILPA is a charity and professional membership body working to improve immigration, asylum and nationality law. Our training programme is a core part of our work and one of our largest income streams. We deliver over 60 courses and conferences a year to an average of 2,000 practitioners across the UK, supporting lawyers, caseworkers, advisers and organisations working with migrants. 

The Training Manager will not directly teach any training content but will run this programme end to end, ensuring all trainings and events are delivered professionally, to a high standard. This is a hands-on role that requires strong organisational skills, confidence with digital platforms and the ability to work with experienced external tutors. The post holder will shape the training calendar with support from the Training Advisory Board and maintain ILPA’s reputation for high-quality, practitioner-led training. 

Key Responsibilities 

Programme planning and development 

• Build and manage the annual and quarterly training schedule with a balance of advanced and introductory content across immigration, asylum and nationality law 

• Facilitate and support the Training Advisory Board to identify priorities and emerging issues 

• Respond to changes in immigration law with short notice trainings where appropriate

Tutor and content management 

• Contact, contract and manage ILPA’s panel of external tutors 

• Work closely with tutors on the overall planning and delivery, providing admin support in the production of accurate, up-to-date course materials 

Event delivery 

• Set up all events on Eventbrite, including pricing, discounts, communications and refunds 

• Host online events and support hybrid delivery of trainings and conferences when required, troubleshooting technical issues on the day 

Income, reporting and evaluation 

• Monitor and report on bookings, attendance, cancellations and income 

• Monitor participant satisfaction and take action where improvements are needed 

Marketing and engagement 

• Market events through ILPA’s weekly all-member update and other communication channels to reach beyond our membership 

• Respond to participant queries and ensure excellent customer experience 

Systems and administration 

• Maintain accurate records, contracts, schedules and evaluation data 

• Ensure compliance with GDPR and internal policies 

Person Specification 

Essential 

• Experience managing training or professional development programmes 

• Strong organisational skills and confidence managing a busy schedule 

• Clear communication skills and ability to work with senior practitioners 

• Strong digital skills including ticket management, online event and CRM platforms 

•Strong numerical skills and experience using Excel 

•Ability and confidence to host or facilitate online trainings and events 

• Ability to work independently in a small charity team 

• Ability to handle competing deadlines and resolve issues efficiently 

Desirable 

• Knowledge of immigration, asylum or nationality law 

• Experience in a charity, membership body or legal-sector environment 

• Experience commissioning or managing external tutors or contributors 

•Experience of using Salesforce, Eventbrite, Quickbooks, MS Teams 

About the Immigration Law Practitioners’ Association

The Immigration Law Practitioners’ Association (ILPA) is a charity and a professional association the majority of whose members are barristers, solicitors, advocates and IAA (previously OISC) regulated advisers practising in all aspects of immigration, asylum and nationality law. Academics, non-governmental organisations and individuals with a substantial interest in the law are also members.

Founded in 1984 by leading practitioners in the field, ILPA exists to promote and improve advice and representation in immigration, asylum and nationality law, through an extensive programme of training and disseminating information and by providing research and opinion that draw on the experiences of members. ILPA is represented on numerous government, official and non-governmental advisory groups and regularly provides evidence to parliamentary and official inquiries.

The Secretariat does not give advice to members of the public on individual cases but works closely with members to ensure that they are enabled to do their best for their clients. It runs ILPA’s busy training programme and produces a wide range of information for members and non-members.

The objectives of ILPA are:

• To promote the advising and representation of immigrants;

• To provide information to members and others on domestic and European immigration, asylum and nationality law; and

• To secure a non-racist, non-sexist, just and equitable system of immigration, asylum and nationality law practice.

ILPA is an equal opportunities employer. We acknowledge that the legal and charitable sector can be less accessible to people from minoritised or racialised communities and people from less privileged socio-economic backgrounds. We are committed to unsettling the status quo. In this role you will wear many hats and we recognise that the successful candidate may not have all the skills and experience listed in the personal specification. We welcome an application from you if you can see yourself in this role and have an appetite to gain new skills, knowledge, and experience. We encourage applications from individuals who have lived experience of the UK immigration or asylum system or of the hostile environment.

We also encourage applications from people who have previously unsuccessfully applied for roles at ILPA. We will consider each application afresh. We appreciate that individuals are always learning, growing, and adding to their knowledge and experience.

About the ILPA Team 

You would be joining a small team, of around 10 team members. Under our current hybrid work policy, we have one anchor day (currently a Tuesday), in which you will be expected to work from an office setting in London, together with team members living in England and Scotland. On average, once a month, there will be a Working Group meeting in the evening that you will need to run in London. The rest of the time you will ordinarily work remotely or wherever conferences, training events, or meetings might take place.