Support service manager jobs

Our stories are the heartbeat of our mission, and we’re looking for someone to help us shape them.
From heart-warming tales of dogs finding their forever homes, to compelling case studies of the impact of support services, we’re looking for a Stories Manager to scope stories on the ground and produce compelling content that brings our brand to life.

What does this role do?
As Stories Manager, you’ll:

• shape Dogs Trust’s approach to case studies, ensuring our stories are effective, powerful and available to all our teams who need them,
• manage a team of case study producers, supporting them to source and develop emotive stories that exemplify the work we do,
• develop a year-round case study plan that aligns with our key messages and campaigns, monitoring audience engagement and the impact of stories to build on success,
• collaborate with colleagues to identify opportunities to develop case studies relevant to their work, and build our centralised story database

Interviews for this role are provisionally scheduled for Friday 6th February 2026, and will take place on Teams.

Could this be you?
To be successful in this role, you’ll be a seasoned writer, with experience in storytelling, journalism or a similar role, with excellent editing skills and a flair for writing emotive, powerful copy. You’ll have experience of managing a team, combined with excellent communication skills to build trust with stakeholders and motivate your team to succeed. You’ll have a strong understanding of multi-media storytelling, with an open-minded, creative mindset. A passion for dogs, and the work we do for them and their owners, is essential. 

To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
 
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.

High Trees is seeking a Youth Employment Support Service Coordinator for our Build Your Future programme. Build Your Future is a targeted youth employment project supporting young people aged 16–24 who are not in education, employment or training (NEET). The project provides holistic, person-centred support combining outreach and engagement, pastoral support, employability skills development and progression into education, training or work.

The project is primarily delivered in-house by High Trees, working in partnership with other local delivery partners. Build Your Future focuses on young people facing multiple barriers, including care-experienced young people, migrants and refugees, young people with SEND, and those experiencing social or economic exclusion.

The Build Your Future Project Coordinator plays a central role in ensuring the effective day-to-day delivery of the project. Working closely with High Trees delivery teams and partner organisations, the postholder will coordinate outreach and engagement activity, support the provision of high-quality pastoral support for young people, and ensure strong project coordination, monitoring and reporting.

This role will suit someone who is highly organised, collaborative and passionate about supporting young people facing multiple barriers into education, training and employment.

The role requires a balance of coordination, communication and relationship-building skills. You will work closely with colleagues across Employment & Careers and Children, Young People & Families teams, as well as with delivery partners, to ensure Build Your Future is delivered to a high standard.

The post holder will also play an important role in monitoring and evaluation, maintaining accurate records and supporting reporting requirements linked to external funding.

SOS Children’s Villages exists to ensure that each child and young person grows up with the healthy relationships they need to become their strongest selves. Working around the world, we focus on supporting children and young people who don’t have, or who are at risk of losing, parental care.

We are now looking for a UK-based Supporter Care Officer to provide high quality supporter care to all of our Individual Giving (IG) supporter types.

• Acting as a reliable first point of contact
• Handling queries and tasks efficiently
• Maintaining accurate records
• Improving and streamlining processes
• Collaborating with colleagues to achieve results. 

If you are self-motivated, with excellent communication skills and good attention to detail, looking for a key role within a friendly, flexible, and supportive team, then this could be for you!

To Apply

Please read the full Candidate Pack attached which contains the entire job description, essential postholder criteria, and person specification and submit a copy of your CV and a covering letter.

The deadline for applications is Sunday 25th January, 11.59 pm UK time. 

Location: Hybrid - at least one day per week is required in our Cambridge office (CB2 1AB). Occasional travel to Cambridge or London will be required for meetings or collaborating with colleagues. 

Please note: The post-holder is required to reside in the UK at reasonable travel distance to attend the office weekly. We are unable to provide employment sponsorship if required and unfortunately cannot progress applications without the required right to live and work in the UK on a permanent contract.

Job Title: Youth Support Adviser

Location: Hastings and covering the east of the county

Salary: £24,505 - £25,497 per annum depending on experience

Hours: Full-time (37 hours per week)

Contract: Permanent

Reports to: Team Leader – Youth Employability Service

About CXK

CXK empowers people to succeed in employment, education and training. The charity strives for a fairer society where everyone can grow and realise their potential. “The CXK Way” embodies the following core values:

· Ethical – We work with professionalism, honesty and integrity

· Passionate – We reach out enthusiastically to all who need out support

· Innovative – We inspire, enhance and improve

· Collaborative – We engage, support and share with others

The Youth Employability Service

CXK delivers the Youth Employability Service (YES) across East Sussex, commissioned by East Sussex County Council. We offer information, advice, support and guidance to young people in academic years 12 and 13 who are not in education, employment or training (NEET), helping them to explore their options, plan and then take their next steps. We also work with schools supporting young people in year 11 who are at risk of becoming NEET. Liaising with a range of other services, YES is focussed on supporting young people to achieve their potential.

The Team

The YES team support young people from across the county, seeing them at CXK bases, partner venues or in community settings. The team assess and action plan with young people referred to the service, supporting them to understand their options and take steps toward achieving their goals around education, training and/ or employment. Working with a wide range of young people, the team approach is focused, creative and persistent, building on young peoples’ confidence and motivation alongside their skills and personal growth.

The Role

We are seeking a dedicated and compassionate Youth Support Adviser.

The Youth Support Adviser (YSA) is a key role in the Youth Employability Service, acting as the first point of contact for 16-18-year-olds who are NEET or at risk of NEET.  You will support with first appointments and initial assessments of need, when young people are referred to YES, alongside supporting your caseload.  Guiding them through re-engagement with suitable post-16 provisions and provide targeted intervention to those who have withdrawn from or not started their Post 16 provisions.

Working across the East of the county with schools and FE Colleges you will play a key role in ensuring that young people — receive the tailored guidance and support they need to progress confidently into further education, training, or employment. So strong customer service and communication skills are essential.

You will maintain regular contact with the young people you support, plus be a pivotal part of the YES Tracking Team, where you will use various communication methods (phone, text, WhatsApp, email, face-to-face) to engage and support young people and offer our support.

About You

This is a fantastic opportunity for someone with experience of working with young people and looking to progress.

Ideally you understand the post-16 education and training landscape in East Sussex and the importance of person-centred support. You will be a confident communicator and collaborator, able to manage a varied caseload and make a genuine impact on the lives of the young people you support.

Skills and Knowledge

At CXK we are proud to be a disability confident and equal opportunities employer. We actively promote diversity within our workforce and welcome applications from all sections of the community.

Minimum Criteria

· An understanding of the needs, and challenges faced by young people who are not in education, employment or training

· Experience of working with young people on a one-to-one basis, developing personalised plans and goal setting

· Experience of managing a range of tasks at any one time, and holding positive relationships with different stakeholders

· A commitment to undertaking all necessary training for the role

· Willingness to work evenings when required

· Full, valid UK drivers’ licence with access to your own vehicle

Core Competencies

· Experience working with young people

· Proven ability to engage and support young people (ideally those who are NEET or at risk of NEET)

· Strong communication and interpersonal skills, with experience liaising effectively with schools, parents/carers, and multi-agency professionals

· Ability to assess individual needs, develop action plans, and monitor progress

· Skilled in managing a varied caseload and maintaining accurate and confidential records

· Understanding of the post-16 education, training, and employment landscape

· Ability to build trust and maintain regular, consistent contact with young people

· Self-motivated and able to work independently as well as part of a team.

· Competent in using IT systems, databases, and digital communication tools

Employee Experience

A career with CXK is deeply rewarding and offers the opportunity to make a lasting difference in the lives of young people. As part of the Youth Employability Service (YES) team, this role gives you the chance to empower and motivate young people to take positive steps into education, employment, or training.

You’ll work independently and proactively, with the flexibility to manage your own diary and plan your week around the needs of your caseload. No two days are the same—you’ll balance 1:1 support, multi-agency collaboration, school visits, and provider engagement. It’s a role that requires initiative, empathy, and a passion for creating opportunities for young people who need it most.

At CXK, we are committed to supporting our staff to grow, thrive, and develop their potential. You’ll be part of a supportive and collaborative team that values inclusion, wellbeing, and continuous learning.

Benefits of working with us

Our employee benefits include:

· 30-33 days holiday, plus bank holidays

· Defined contribution pension scheme (matched by CXK up to 10% depending on length of service criteria)

· Benenden private healthcare cover

· Flexible working

· Enhanced maternity and paternity leave

· Training and development programmes and opportunities

· Mental and physical healthcare initiatives and more

Recruitment Timeline

Vacancy closing date: Sunday 1st February 2026

Application review date: Monday 2nd February 2026

Interviews date: Tuesday 10th February 2026

Useful Information

If you have any questions or wish to have an informal conversation before submitting your application, please contact the Recruitment Team at recruitment @ cxk. org

Please note: Applicants will need to complete an enhanced DBS check and provide references before any offer of employment is made.

Grade: NJC Point 31 - £41,771 per annum
Hours: 37.5 hrs per week (excluding breaks)
Days: To be worked over 5 days (core hours are worked between 8am and 6pm Monday to Friday)
Contract: 12 months Fixed Term contract (with option to extend), subject to funding and the successful completion of a 6-month probationary period
Responsible to: Director of Delivery
Place of work: Salford CVS’ offices in Eccles, Salford, M30 0FN

We are seeking to recruit to a brand-new post and are looking for an experienced and passionate full‑time Programme Manager (Live Well) to lead the delivery of our VCSE‑led Live Well infrastructure in Salford. 

In this role, you will support organisations across Salford to develop high‑quality Live Well Centres and Spaces, ensuring strong partnerships are built and delivery partners are managed in a clear, transparent and collaborative way. A key part of the role will be ensuring that all delivery aligns with the expectations set out in the GM Live Well Hallmarks. You will also be responsible for ensuring the programme’s impact is clearly demonstrated through robust monitoring, high‑quality data collection and meaningful insight.

Greater Manchester Live Well is a broad cross‑system partnership with particularly strong involvement from GMCA, NHS Greater Manchester and the VCSE sector. 

Launched in 2021, it is a core Mayoral commitment and embedded in the Greater Manchester Strategy (2025–2035). The vision is that by 2030, residents will benefit from a connected, preventative and equitable system of support, delivered through:

• A network of integrated Live Well centres and spaces in every locality
• A universal “no wrong door” approach
• Recognition that the VCSE sector has a key role to play (with dedicated VCSE funding)
• Consistent and connected support offers
• A neighbourhood‑based Social Model of Health
• A preventative system built on trust, early help and coordinated support

Salford CVS is the lead VCSE sector partner and accountable body for the Live Well implementation fund in Salford, working with public sector partners to strengthen community wellbeing and ensure accessible, high‑quality support for our city’s residents.

As Programme Manager, you will lead a VCSE‑driven programme that is transforming how residents access help and support in Salford. You will maintain a clear overview of programme developments, partners and activities, acting as a key source of knowledge for Live Well locally. You will share information proactively, strengthen connections across the system and bring partners together to maximise the programme’s impact. 

Your work will also span all of Salford CVS’s full Live Well portfolio, including the Economic Activity Trailblazer delivered via the VCSE Elevate Salford partnership, the WorkWell offer through Wellbeing Matters (VCSE-led social prescribing), and any additional Live Well activity that Salford CVS leads or contributes to in the future. This will include our work with our 10GM partners on a large-scale GM National Lottery funded VCSE-led programme called Live Well – Places of Hope and Connection, which you will programme manage here in Salford.

To apply

Please complete our online application form via the ‘Apply’ button.

If you would like to know more about the role, or would prefer a paper copy of the application form, please email our recruitment team.

Closing Date: 12 noon, Monday 16th February 2026
Interview Date: Monday 2nd March 2026

We are recruiting a Support Manager to provide clear leadership, coordination and oversight of our support services during a period of growth. This role is pivotal in ensuring our services are safe, sustainable, well-governed and responsive to patient needs, while supporting staff and volunteers working in emotionally demanding environments. You will work closely with the Director of Research & Programmes and collaborate across the organisation to align support services with wider strategy.

This is an ideal role for someone with experience managing support or community services in the charity or health sector, who values clarity, collaboration and compassionate leadership.

Key Responsibilities

Service Leadership & Oversight

• Provide operational oversight of Make 2nds Count’s support services, ensuring high-quality, consistent delivery.

• Embed clear processes, boundaries and decision-making routes across support activities.

• Monitor service activity, risks and capacity, escalating issues appropriately.

Safeguarding, Risk & Quality

• Act as the operational safeguarding lead for support services.

• Ensure safeguarding, incident reporting and crisis procedures are embedded, understood and followed.

• Support a culture of emotional safety and reflective practice.

Team & Volunteer Support

• Line manage and support staff within the support team.

• Work with the Director of Research & Programmes to ensure appropriate supervision structures are in place.

• Support volunteers and facilitators through clear guidance, training pathways and escalation routes.

Planning & Collaboration

• Contribute to service planning, improvement and prioritisation.

• Work collaboratively with colleagues across the charity, including fundraising and communications, to ensure joined-up delivery.

• Support the evaluation and development of services based on insight and learning.

About You

Essential

• Experience managing or coordinating support, community or health-related services.

• Strong understanding of safeguarding in sensitive or high-risk environments.

• Experience supporting staff or volunteers in emotionally demanding roles.

• Ability to bring structure, clarity and consistency to complex service delivery.

• Confident communicator, able to navigate sensitive conversations with care.

• Comfortable working remotely and managing your own workload.

Desirable

• Experience in cancer, health, mental health or lived-experience-led services.

• Knowledge of governance, data protection and information management.

• Experience working in a small charity or resource-constrained environment.

• Understanding of trauma-informed or compassionate practice.

Why Join Us?

• Be part of a mission-driven, patient-led charity making a real difference.

• Work with a supportive, values-led leadership team.

• Flexible, home-based working.

• Annual leave enhancements over Christmas and New Year.

• Opportunity to shape and stabilise vital support services at a key moment.

How to Apply

Please submit:

• A CV, and

• A supporting statement (no more than 2 pages) outlining how your experience meets the requirements of the role and why you are interested in working with Make 2nds Count.

We are committed to inclusive recruitment and welcome applications from people with lived experience of cancer.

KCBNA is an outstanding organisation that exists to tackle inequality, create opportunities and transform lives. Our award winning youth provision needs an outstanding youth service manager with excetional skills.

Role Overview

As the Youth Service Manager, you will lead KCBNA’s youth provision for young people within the KCBNA youth centre, King’s Cross and surrounding areas. You will oversee the delivery of funded programmes, develop new initiatives, and ensure high-quality workshops, training, and mentoring. This role also involves managing teams, budgets, safeguarding responsibilities, and building partnerships to support the charity’s mission of empowering young people and creating stronger communities.

Key Responsibilities

Programme Management:

· Lead the design and delivery of KCBNA’s diverse range of youth provision.

· Ensure all evaluation reports required by the funder is completed in a timely manner liaising with the dedicated Grants officers.

· Develop and deliver engaging workshops, training sessions, and mentoring opportunities for young people.

· Ensure a seamless transition for young people.

· Take the lead on specific projects to grow and evolve youth work in line with the organisation’s strategy.

Team Leadership:

· Line manages the Youth workers.

· Recruit, train, and manage young volunteers.

· Oversee induction, training, development, and performance management of team members.

Safeguarding and Risk Management:

· Manage day-to-day safeguarding responsibilities and report to the lead safeguarding manager.

· Conduct health and safety risk assessments to ensure safe programme delivery.

· Enhanced DBS check is required

Budget and Resource Management:

· Oversee six-figure budgets, develop management accounts and collaborate with the Finance officer.

· Ensure the effective management, maintenance and up keep of the youth centre in liaison with the KCBNA admin support officer.

Partnership Development and Fundraising:

· Write funding bids and develop partnerships with corporates and stakeholders in Camden working collaboratively with the Chief Executive and Fundraising support member.

· Design and create engaging resources.

· Lead focus groups and identify opportunities for new programmes.

· Work with the youth team and KCBNA team to create content for social media and the website.

Monitoring and Evaluation:

· Use impact feedback and evaluation data to drive programme improvement.

· Produce clear, insightful reports for internal use, stakeholders, funders, and the Trustee Board.

General Duties:

· Maintain high standards across all programmes, ensuring alignment with London Youth quality assurance.

· Be prepared to deliver services across weekends, evenings, and during Holiday periods.

· Review and improve youth programmes using feedback surveys from young people and service users.

· Carry out other reasonable duties as requested by the line manager to support the smooth running of the charity.

Pathway Project is an inspiring Domestic Abuse Charity that makes a difference, it's a great place to work, we are a charity with big ambitions and huge energy and we need a Finance Manager who can match our energy.

We are currently evolving a bold new strategy and a passion  for excellence in service delivery. Supported by a driven and energetic board of trustees the new Chief Executive is leading Pathway Project through their ambitious plans.

It’s a really fantastic time to join our amazing charity as we move into the next phase of our exciting journey.

We are looking for a new Finance Manager to be responsible for the effective day-to-day financial management of the charity supporting the CEO with the Finance Strategy.

She will be driven, ensuring robust financial controls, accurate reporting and compliance with statutory and regulatory requirements including the Charity Commission and Charity SORP (FRS 102).

She will work closely with the CEO, SMT and Trustees and she will provide clear, timely financial information to support sound operational and strategic decision-making and help ensure the long-term sustainability of the organisation.

Make a real difference with our MND Connect team. Your compassion and clear communication will help people feel informed and reassured at a time when reliable support really matters

As a Support Adviser, you’ll provide high-quality information, practical advice and emotional support to people affected by MND. You’ll help callers understand complex topics such as new diagnoses, voice banking, genetic testing, financial support and available local services.

Every conversation is unique, and each one has real impact.

You’ll join a collaborative and resilient team who are committed to person-centred support. We share knowledge and stay focused on solutions that help the people contacting the helpline.

You’ll bring experience in information-giving, ideally from a helpline or support-service setting, strong communication skills, empathy and the confidence to support people in managing the impact of MND. Familiarity with CRM or contact-centre systems and Microsoft 365 is important, but full training and ongoing support are provided.

Professionalism, discretion and a commitment to safeguarding best practice are essential in this role.

If you’re proactive, compassionate and ready to make a meaningful difference, we’d love to hear from you. 

Hybrid Working and Flexibility: This is a 12-month Fixed Term Contract opportunity with the expectation to attend the office 2 - 3 days per week.

The official job title for this role is: MND Connect Adviser

What We Offer:

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
• 24/7 GP access via phone and video
• Life assurance and confidential counselling helplines
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
• Access to Benefit Hub for discounts on everyday shopping
• Enhanced pension scheme
• Opportunities for training and personal development
• Hybrid working

Key Responsibilities

• Respond promptly to helpline calls, emails and forum posts
• Offer tailored guidance through active listening and sensitive questioning
• Provide clear information on MND Association services and signpost to external support
• Liaise with professionals and MND Care Centres to support complex cases
• Maintain accurate, confidential records and complete admin tasks efficiently
• Help improve services and uphold high-quality standards
• Identify and act on risks, including safeguarding concerns
• Promote the Association’s resources, values and mission in all interactions

About You

• Experienced in information-giving, ideally via helplines or support services
• A collaborative team player who shares knowledge and supports others
• Solution-focused, proactive and quick to learn
• Empathetic, resilient and confident supporting people in distress
• Skilled communicator, able to build rapport by phone and in writing
• Experience with CRM/contact centre systems and Microsoft 365
• Professional, discreet and committed to safeguarding best practice

About Us:

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

The full job description and further information about working for the MND Association is available in the candidate pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements. This role requires a DBS check to be completed.

Relationship Fundraising Manager – Wales 
Permanent
Full time (34.5 hours per week), we are open to a conversation about how you work these hours
Location - Mobile worker in Wales 
Salary Range - £35,200 to £39,200 + benefits + car allowance. Please note that we typically offer at the start of the range, unless candidates demonstrate exceptional skills and experience. 

About the role

It’s an exciting time to join Macmillan Cancer Support as we launch our new five-year strategy and work towards delivering our vision to do whatever it takes to get every person the best support today and spark a revolution in cancer care for the future.

In this rewarding role, you will be within a team of Relationship Fundraising Managers and play your part to drive income growth across the region by building valuable relationships with supporters and delivering tailored stewardship to a variety of audiences. You will boost Macmillan’s presence in communities, raising awareness of our vital services and the difference they can make.

Your innovative ideas, personalised guidance and support will help supporters achieve their fundraising goals while acknowledging each person’s individual journey, and highlighting the profound impact their contributions will make for people living with cancer.

About you

The skills and experience we are looking for in the role are:

• Solid account management experience with the proven ability to build rapport and develop relationships while understanding the needs of a variety of individuals, organisations and groups. You will place our supporters at the heart of everything you do by creating personalised and thoughtful solutions to deliver a first-class supporter experience.
• Strong planning, organisational, and multitasking skills to meet deadlines and achieve both team and individual goals, including managing relationships with Macmillan supporters, volunteer groups and meeting key metrics such as, supporter retention and increasing fundraising targets.
• Impactful written and verbal communication and influencing skills to enable you to engage, inspire and deliver key messages combined with experience of collaborating with both internal and external stakeholders.
• Proactively acquire new business and new relationships through targeted acquisition including research, completion of applications, and presentations to supporters/companies/groups to secure new income and/or relationships.

This role is home-based with mobile working. Your home base needs to be in Wales (or close to the border - e.g. in Chester) as on a weekly basis you can expect to work across Wales to meet with supporters face to face approximately 2 to 3 days a week. As such, you must have a full UK driving licence and have access to a vehicle or the ability to travel frequently across the region. 

There will be a requirement to attend in-person team meetings based in the area on a quarterly basis and other parts of the UK when our wider fundraising territory and department get together. 

There will also be a requirement for flexible and out of hours working to support occasional evening and weekend activity and you will be compensated for this with time off in lieu.

In return, we offer a range of benefits including:

• 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days 
• Pension matched up to 7.5%
• 120+ learning and development offers, with access to external professional qualifications
• Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm
• Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more

About us

At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. 

Our new organisational strategy sets out how we’ll fight even harder to make every pound raised count for even more. With your help, we’ll transform cancer care for good. 

Recruitment Process

Application deadline: 23:59 on Thursday 29th January
First stage interviews: Thursday 5th February
Second stage interviews - Tuesday 10th February or Friday 13th February

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.

So we can support you to be your best during the application or interview process, please contact Macmillan TA Team for advice and reasonable adjustments. 

Rheolwr Codi Arian Perthynas – Cymru
Parhaol
Llawn amser (34.5 awr yr wythnos), rydym yn agored i sgwrs am sut rydych chi'n gweithio'r oriau hyn
Lleoliad - Gweithiwr symudol yng Nghymru
Ystod Cyflog - £35,200 i £39,200 + buddion + lwfans car
Sylwch ein bod fel arfer yn cynnig ar ddechrau'r ystod gyflog, oni bai bod ymgeiswyr yn dangos sgiliau a phrofiad eithriadol.

Ynglŷn â'r rôl

Mae'n amser cyffrous i ymuno â Chymorth Canser Macmillan wrth i ni lansio ein strategaeth pum mlynedd newydd a gweithio tuag at gyflawni ein gweledigaeth i wneud beth bynnag sydd ei angen i gael y gefnogaeth orau i bob person heddiw a sbarduno chwyldro mewn gofal canser ar gyfer y dyfodol.

Yn y rôl werth chweil hon, byddwch o fewn tîm o  Rheolwr Codi Arian Perthynas ac yn chwarae eich rhan i yrru twf incwm ar draws y rhanbarth trwy adeiladu perthnasoedd gwerthfawr â chefnogwyr a darparu stiwardiaeth wedi'i theilwra i amrywiaeth o gynulleidfaoedd. Byddwch yn hybu presenoldeb Macmillan mewn cymunedau, gan godi ymwybyddiaeth o'n gwasanaethau hanfodol a'r gwahaniaeth y gallant ei wneud.

Bydd eich syniadau arloesol, eich canllawiau personol a'ch cefnogaeth yn helpu cefnogwyr i gyflawni eu hamcanion codi arian wrth gydnabod taith unigol pob person, ac amlygu'r effaith ddofn y bydd eu cyfraniadau'n ei chael ar bobl sy'n byw gyda chanser.

Amdanoch chi

Y sgiliau a'r profiad yr ydym yn chwilio amdanynt yn y rôl yw:

• Profiad cadarn o reoli cyfrifon gyda'r gallu profedig i feithrin perthynas a datblygu perthnasoedd wrth ddeall anghenion amrywiaeth o unigolion, sefydliadau a grwpiau. Byddwch yn rhoi ein cefnogwyr wrth wraidd popeth a wnewch trwy greu atebion personol a meddylgar i ddarparu profiad cefnogwr o'r radd flaenaf.

• Sgiliau cynllunio, trefnu ac amldasgio cryf i gwrdd â therfynau amser a chyflawni nodau tîm ac unigol, gan gynnwys rheoli perthnasoedd â chefnogwyr Macmillan, grwpiau gwirfoddol a chyflawni metrigau allweddol fel cadw cefnogwyr a chynyddu targedau codi arian.
• Sgiliau cyfathrebu a dylanwadu ysgrifenedig a llafar effeithiol i'ch galluogi i ymgysylltu, ysbrydoli a chyflwyno negeseuon allweddol ynghyd â phrofiad o gydweithio â rhanddeiliaid mewnol ac allanol.
• Mynd ati i ennill busnes newydd a pherthnasoedd newydd yn rhagweithiol drwy gaffael wedi'i dargedu gan gynnwys ymchwil, cwblhau ceisiadau, a chyflwyniadau i gefnogwyr/cwmnïau/grwpiau i sicrhau incwm a/neu berthnasoedd newydd.

Mae'r rôl hon yn seiliedig o gartref gyda gweithio symudol. Mae angen i'ch cartref fod yng Nghymru (neu'n agos at y ffin - e.e. yn Chester) gan y gallwch ddisgwyl gweithio ar draws y rhanbarth yn wythnosol i gyfarfod â chefnogwyr wyneb yn wyneb tua 2 i 3 diwrnod yr wythnos. O'r herwydd, rhaid bod gennych drwydded yrru lawn yn y DU a mynediad at gerbyd neu'r gallu i deithio'n aml ar draws y rhanbarth.

Bydd gofyniad i fynychu cyfarfodydd tîm wyneb yn wyneb yn yr ardal yn chwarterol a rhannau eraill o'r DU pan fydd ein tiriogaeth a'n hadran codi arian ehangach yn dod at ei gilydd.

Bydd gofyniad hefyd am weithio hyblyg a thu allan i oriau i gefnogi gweithgaredd achlysurol gyda'r nos a phenwythnos a chewch eich digolledu am hyn gydag amser i ffwrdd yn lle.

Yn gyfnewid, rydym yn cynnig amrywiaeth o fuddion gan gynnwys:

• 25 diwrnod o wyliau ynghyd ag opsiynau gwyliau banc hyblyg, gan gynyddu 1 diwrnod bob blwyddyn o wasanaeth hyd at 30 diwrnod
• Pensiwn cyfatebol hyd at 7.5%
• 120+ o gynigion dysgu a datblygu, gyda mynediad at gymwysterau proffesiynol allanol
• Patrymau gwaith hyblyg, fel oriau cywasgedig, hyblygrwydd i weithio'n gynharach neu'n hwyrach o amgylch ein horiau gwaith craidd o 10am-4pm
• Cynllun prynu a gwerthu gwyliau, yswiriant bywyd, ewyllysiau rhydd, disgowntiau manwerthu a llawer mwy

Amdanom ni

Yn Macmillan fe welwch bobl dalentog yn gweithio gyda'i gilydd i wneud beth bynnag sydd ei angen i gefnogi pobl sy'n byw gyda chanser. Rydym yn mynd ati i ddod o hyd i ffyrdd hyd yn oed yn well o helpu hyd yn oed mwy o bobl sydd angen ein cefnogaeth. Mae ein gwerthoedd wrth wraidd pwy ydym ni a phopeth a wnawn, gan ysbrydoli ein meddwl ac arwain ein gweithredoedd.

Mae ein strategaeth sefydliadol newydd yn nodi sut y byddwn yn ymladd hyd yn oed yn galetach i wneud i bob punt a godir gyfrif am hyd yn oed mwy. Gyda'ch help chi, byddwn yn trawsnewid gofal canser am byth.

Proses Recriwtio

Dyddiad cau ar gyfer ceisiadau: 23:59 ar dydd Iau 29 Ionawr
Cyfweliadau cam cyntaf – Dydd Iau 5 Chwefror
Cyfweliadau ail gam - Dydd Mawrth 10 Chwefror neu ddydd Gwener 13 Chwefror

Er mwyn sicrhau tegwch a chysondeb wrth ddewis yr ymgeisydd gorau ar gyfer y rôl hon, mae ein holl geisiadau yn cael eu hanonimeiddio hyd nes y bydd cyfweliad wedi'i gadarnhau.

Er mwyn i ni allu eich cefnogi i fod ar eich gorau yn ystod y broses ymgeisio neu gyfweld, cysylltwch â Thîm TA Macmillan am gyngor ac addasiadau rhesymol.

The Fundraising Managers’ key objective is to identify and develop opportunities, create inspiring funding proposals, and provide excellent stewardship to ensure all funders and partners feel valued, engaged, and motivated to continue their support. 

You’ll also maintain a healthy and active pipeline of our new prospects, supporting the long-term sustainability of our work.

This is a rewarding, hands-on role for someone who loves relationship building, is confident working with funders and corporate partners, and is excited to be part of a charity making a real difference to trans youth across the UK.

MediCinema is a unique national, UK registered charity that improves the wellbeing and enriches the quality of life of NHS patients, their families and carers through the power of the shared cinema experience and the magic of film. We achieve this by building and running cinemas in hospitals and places of care equipped with space for beds, wheelchairs and medical equipment, and providing free films and activities for patients of all ages. Our services help to improve emotional, mental and physical health, reducing isolation, anxiety and stress, and increasing patient resilience to help them cope with what they’re going through.

We are looking for a Deputy Cinema Manager to join the team at our brand new MediCinema based in Birmingham Children’s Hospital.

The post-holder will work with the Cinema Manager and the team of nurses and volunteers who support our MediCinema, and will work closely with them, the hospital, and with central office operations team to prepare for and run successful film screenings each week.

We will run 4 regular inpatient screenings each week which includes evenings and weekends. The post holder will be required to work on a shift pattern to include weekends and evenings each week. There will also be a programme of additional Tailored and Personal screenings on top of these regular inpatient screenings.

The role offers a unique, exciting and extremely rewarding opportunity for someone interested in a service delivery role at the heart of our charity, involving direct contact with the patients and families we support.

Main Tasks and Responsibilities

Service Delivery

• Support the Cinema Manager in delivering a programme of screenings each week as agreed according to the operating procedures of a MediCinema, including running and managing screenings on your own. Most screenings are held in the evenings and at weekends, so the role requires regular evening and Saturday working.
• On screening days be responsible for:
  • Marketing the service through the hospital’s wards, organising collecting and returning patients, and for safety and care in the cinema itself.
  • Taking responsibility for health and safety of patients coming to the cinema, and the safety and appearance of the cinema space itself.
  • Preparing and operating the digital projection equipment for the screening, ensuring that films are always screened to the highest technical standards. Training and ongoing technical support will be provided for this.
  • Ensuring that all operational, welfare and safeguarding policies set out by MediCinema are followed accordingly and that, where appropriate, consent forms are obtained for photographic or filmed records.
  • Ensuring that all aspects of the operation comply with relevant health and safety legislation, and that areas where MediCinema might be in breach of such are dealt with immediately or brought to the attention of the appropriate authorities for rectification.
  • Keeping accurate monitoring and operational records, including contacts and database updating as required
• Help the Cinema Manager collate, analyse and report back on agreed metrics and KPI’s
• Assist with arranging and running any special events and special screenings
• When required, arrange and run additional personal screenings for patients unable to attend regular screenings, plus special tailored screenings with hospital departments and patient groups.
• Support the development and roll out of any new type of screenings we embark on.
• Support the delivery of our ‘Beyond the Big Screen' bedside services, including our Disney ‘Moments that Matter’ work.

Nurse & Volunteer Management

• Help the Cinema Manager build, manage and support the team of nurses and volunteers to assist in the duties outlined above and to ensure that screenings run safely and smoothly – this will include assisting with recruitment and creating monthly rotas.

Marketing and Relationship Management

• Be proactive in marketing the service within the hospital, building key relationships with hospital staff and our partner Birmingham Children’s Hospital Charity.
• Help develop and manage effective partnerships throughout the hospital and community
• Representing the organisation effectively and compellingly at all times.
• Support the programming and development of the MediCinema as a centre for entertainment, being pro-active in developing a creative programme of sustainable events at each site. This could include fundraising events, live performance and other relevant activities.

Administration and other duties

• Deputise for the Cinema Manager as and when required.
• Provide holiday or emergency screening cover when required.
• Help manage the collection, loading and returning of films.
• Champion the work of MediCinema within the hospital and cinema environment, as well as confidently and positively representing MediCinema in all interactions and at any meetings and events.
• Contribute to the strategic development of the Birmingham Children’s Hospital MediCinema, operations and MediCinema as a wider organisation
• Communicate effectively with all team members, ensuring an inclusive and whole organisation approach

• Undertake other tasks, projects and duties as reasonably required.

The Person

We are looking for a high energy, enthusiastic, self-motivated individual who is passionate about helping people and delivering impactful and effective services. They should be a warm, welcoming and positive person who can demonstrate the following skills and qualities: 

• Strong organisational skills with a good attention to detail.
• A proactive, resourceful, problem-solving approach.
• An ability to work both on their own and as part of a team.
• Experience in using IT and an ability to quickly learn and understand new systems and technology. Please note full training on ingesting films and running the projection equipment will be provided so direct projection experience, while beneficial, is not required.
• Excellent communication skills and an ability to caringly and openly relate to and build relationships with a wide variety of people, from children, family members, volunteers and centre staff.
• Flexibility and adaptability, and enjoyment of a working environment where no two days are the same.
• Demonstrate tact and sensitivity when dealing with people with a variety of needs and be aware of issues relating to confidentiality and safeguarding.
• Interest in healthcare, wellbeing and/or film & cinema.
• A sense of humour and congenial demeanour to help patients and families feel at ease and enjoy their MediCinema experience.

Please note the role will require an Enhanced Disclosure check, which we will arrange.

If you have a passion for health, wellbeing, film and the arts, and are a driven, highly-organised, compassionate and enthusiastic individual, we would love to hear from you. Please send your CV and a covering letter telling us what appeals to you about this role and what makes you a strong candidate (no longer than one side of A4).

We're looking for two Support Workers to join Your Place and be part of our dedicated team to help us with our mission to solve homelessness in east London, one person at a time!

About the role

Based within the Personal Development team, this role is responsible for the service delivery of an effective, high-quality, person centred support service to residents with a range of multiple needs.

They will be the principal providers of support to residents in the Core service to build
hope, enable lasting change; supporting residents to instil independence and longterm sustainability, to ensure we mitigate as much as possible, a return to
homelessness.

The role will require shift work, including evenings and weekends

Salary: £28,712 - £32,240 annual salary
Contract: Permanent
Hours: 37.5 hours
Location: Canning Town, London

Other responsibilities include

• To be responsible to the Team Manager and Deputy Team Manager for the day-to-day delivery of the Core service.
• Take a positive, trauma-informed approach to working with residents with complex needs and challenging behaviour.
• Use motivational and asset based interviewing techniques to interview, assess and create support plans and risk assessments that address the needs of residents.
• Supporting residents from point of entry into the service, working with them to support social (re-integration), enabling them to lead meaningful and purposeful lives.
• Conduct regular reviews of support plans and risk assessments as required.
• Take a pro-active approach in multi-disciplinary support required for residents.
• Work within a Psychologically Informed Environment approach and strive to meet targets and deliver results.
• Ensure a high standard of customer service is upheld
• To attend team meetings and take part in service policy and planning.
• To participate in team meetings, team review days and other meetings as agreed with the Team Manager.
• To keep abreast of current housing legislation, welfare benefit legislations and other matters relevant to successful support and move on of residents.
• To respond and process all referrals made to the Core service and ensure those accessing the service meet the service eligibility criteria.
• To ensure all case work is properly recorded and all service offers and outcomes are entered clearly onto the case management system and to a high standard.
• To actively collect follow up information with regards to the outcome of reconnections and report
• To deal with the immediate support needs of the residents as appropriate.
• To assess resident safety and develop risk management strategies with the resident and other involved services.
• To ensure all service delivery policies and decisions made by the Team Manager or team are observed and followed through.
• To keep accurate records and statistics on referrals, service outputs and outcomes etc.
• To maintain a high standard of record keeping in the office and keep all financial and administrative systems including resident files in the office in an accurate and up-to-date manner in line with policy.
• To ensure the results of all assessments and all service offers are entered clearly and in a timely fashion onto the case management system.
• To liaise and collaborate effectively on a day-to-day basis with outside agencies including the police, social services and other statutory and voluntary agencies.
• To build and maintain good working relationships with colleagues.
• Ensure that all duties and services provided are in accordance with policies and procedures.
• To comply with individual responsibilities, in accordance with work role for health and safety in the workplace.
• To undertake such other duties within the competence of the post holder which may be required from time to time.

About you

Experience

• A demonstrable level of experience and understanding of the range of approaches appropriate to working with challenging behaviour including current drug /or alcohol use, antisocial behaviour, offending and substance misuse
• Experience of working with clients in a trauma-informed way with proven effectiveness
• Demonstrate an understanding of statutory compliances and standards such health and safety, equal opportunities, data protection, particularly within a residential setting.
• Demonstrate excellent customer service skills.
• Using motivational interview techniques to produce and approach referrals, needs and risk assessments and support planning in a SMART manner.
• Knowledge of Psychologically Informed Environments (PIE).
• Demonstrable experience within local authority, voluntary, independent, charity or social housing sector
• Successful track record of work with colleagues in order to achieve common goals
• Working across agencies and / or partnership arrangements
• Awareness of issues facing single people that experience homelessness or rough sleeping.

Skills & knowledge

• IT skills and particularly Microsoft Office packages
• Sound knowledge of working in casework management system (Salesforce/Inform/Pyramid).
• Excellent time management and administrative skills
• Sound knowledge in identifying and dealing with substance misuse issues
• Sound knowledge and understanding of the issues affecting supported housing and vulnerable adult groups
• Understanding of health and safety in a supported housing setting

Abilities

• Ability and demonstrable experience of being able to develop good working relationships and rapport with residents and stakeholders.
• Ability to motivate those with support needs to engage with meaningful activities
• Evidence of effective de-escalation techniques.
• Ability to interact and communicate effectively with a wide variety of people at all levels, maintaining professional boundaries
• Ability to interpret and communicate the meaning of legislation, policy, guidance, research and information on best practice
• Ability to work co-operatively to achieve goals
• Ability to set up and work according to schedules

Personal qualities

• Self-sufficient and highly organised with the ability to accomplish goals according to deadlines, and a flexibility and to juggle a variety of tasks
• Ability to act on own initiative and effectively under own direction, as well as productively within a team
• Strong sense of responsibility and accountability
• Awareness of own training and support needs

Desirable Criteria

• Experience of using In-Form as a case management system.
• Qualifications relevant to supporting vulnerable adults
• Full current driving license
• Successful track record in developing services in response to changing needs and demands

About applying

When applying don't forget to answer the questions in our application process to tell us more about how you meet the skills, knowledge, and experience to be successful in this role.

At Your Place, we are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that the different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better resident outcomes. We welcome applications irrespective of peoples age, disability, sex, gender, identity and gender expression, race or ethnicity, religion or belief, sexual orientation or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.

This post is subject to an Enhanced DBS check and a right to work in the UK.

The Pilgrims’ Friend Society is a long-established Christian charity supporting older people to live well in safe, caring communities. We are seeking an experienced and inspiring Housing Operations Manager to lead our housing services and shape their future.

This is a pivotal role, driving the delivery of our Housing Strategy, ensuring excellent tenancy and estate management, and leading housing managers to achieve high performance, strong compliance and outstanding resident satisfaction.

You will provide visible, pastoral leadership to housing managers and residents, fostering cohesive teams, engaged communities and well-run schemes. You will oversee budgets, service charges, health and safety, safeguarding and GDPR, while ensuring our properties remain clean, safe and attractive. Resident engagement sits at the heart of the role, including meetings, consultation, prayer and community building.

Have a watch here of "What it means for us, to work in a Christian Care Home like ours:" https://youtu.be/uCa1_BtS34w

For more information, please read the job pack

Key responsibilities

• Lead delivery of the Housing Strategy 2025–30 and action plans
• Line-manage and support housing managers, promoting accountability and innovation
• Oversee allocations, tenancy and estate management, and resident engagement
• Ensure full compliance with housing legislation, policies and audits
• Manage budgets within agreed tolerances and monitor service charges
• Drive improvements in resident satisfaction, wellbeing and community life

About you

• At least 3 years’ management experience in social or supported housing
• Strong people leader with a supportive, values-driven approach
• Confident managing budgets, compliance and performance
• Highly organised, adaptable and IT-literate
• Willing to travel nationally and work flexibly, including on-call cover

*Applicants must be evangelical Christians (This role has an Occupational Requirement to be filled by a Christian under the provisions of the Equality Act (2010)).

Hours:

40 hours per week, usually worked over 5 days.

"On-call" cover required to meet demands

Benefits:

• Company car available if required
• Remote working
• Ongoing and continuous training and development
• Ongoing support from management
• Being part of our friendly and committed staff team
• Employee assistance programme
• Perkbox rewards
• Team events
• Paid DBS checks
• Pension scheme
• Recommend a Friend Scheme
• Medicash

— What our staff say about working at Pilgrims' Friend Society: …“a loving and supportive company …" —

Pilgrims’ Friend Society is a registered charity. Our Christian ethos is central to everything we plan and do. We welcome applications from people of all backgrounds.

We are committed to having a diverse senior management team and we encourage applications from disabled and Black, Asian, and Minority Ethnic candidates, as these groups are underrepresented on our senior management team at present.

Please note: this vacancy may close sooner if sufficient applications have been received so please apply as soon as possible if interested.