Support service manager jobs

Project Manager – Big Change Programme (18 Month FTC)

�� Location: London (Hybrid Working)
�� Contract: Fixed Term – 18 Months
�� Salary: £40,518 - £47,377
�� Closing Date: 24th March 2026
�� Interviews: w/c 7 April 2026

Centrepoint, the UK’s leading youth homelessness charity, is looking for an experienced Project Manager to join our Big Change Programme and play a key role in delivering major digital transformation projects across the organisation.

Reporting to the Senior Programme Manager, this role will lead the delivery of projects within our Big Change Programme (BCP) – Centrepoint’s flagship initiative to modernise systems, improve ways of working and strengthen how we support young people.

About Centrepoint

Centrepoint works with vulnerable young people across the UK, providing accommodation, health support and life skills to help them move into education, employment and independent living.

Together with our partners, we support over 16,000 young people every year, helping them build brighter futures. Our ambition is to end youth homelessness by 2037.

Behind this work is a dedicated workforce committed to creating meaningful change. The Big Change Programme is central to ensuring our systems, processes and technology enable colleagues to deliver the best possible support to young people.

About the role

This is a unique opportunity to play a key role in Centrepoint’s digital transformation journey.

As Project Manager, you will lead the end-to-end delivery of a new People system implementation, ensuring it is delivered successfully and embedded across the organisation.

You will manage the full project lifecycle – from planning and governance through to delivery and transition into business-as-usual – while working closely with senior stakeholders, business teams and external suppliers.

Alongside delivery of this key project, you will contribute to the wider Big Change Programme portfolio, helping to embed strong project management practices and supporting the development of Centrepoint’s project management capability.

This role offers the opportunity to work on high-impact transformation work that directly supports Centrepoint’s mission.

Centrepoint operates a hybrid working model, requiring colleagues to spend a minimum of 50% of their working time in the office.

What you’ll be doing

• Managing the full lifecycle of complex transformation projects, from planning through to delivery and service transition

• Leading the implementation of a new People system, ensuring successful adoption across the organisation

• Establishing and maintaining robust project governance and reporting structures

• Managing project budgets, timelines, resources and dependencies

• Coordinating stakeholders across multiple teams and functions

• Managing relationships with external suppliers and vendors

• Identifying and managing risks, issues and mitigation strategies

• Supporting change management activities to ensure successful system adoption

• Ensuring smooth transition of new systems into business-as-usual operations

• Contributing to strengthening project management practices across Centrepoint

About you

We’re looking for an experienced Project Manager who enjoys delivering complex technology or digital transformation projects and working collaboratively with teams across an organisation.

You will bring strong stakeholder management skills and be confident engaging senior leaders, business teams and external suppliers.

You’ll also be someone who enjoys working in a purpose-driven environment where your work contributes to meaningful social impact.

What we’d be looking for from you

• Proven experience managing end-to-end delivery of complex system implementation projects

• Experience delivering projects within digital transformation or organisational change programmes

• Strong stakeholder engagement and influencing skills

• Experience managing third-party suppliers and vendors

• Knowledge of project management methodologies such as PRINCE2, Agile or hybrid approaches

• Experience managing project governance, risks and reporting

• Excellent communication and presentation skills

Desirable:

• Experience implementing People or HR systems

• Experience working within the charity, non-profit or social impact sector

• Understanding of data migration, reporting or system integration projects

Why join Centrepoint?

Working at Centrepoint means being part of an organisation committed to creating real change for young people.

In return for your efforts you’ll receive a competitive salary and a range of benefits including:

• 25 days annual leave rising to 27 days

• Healthcare cash plan

• Private medical insurance

• Income protection

• Employer pension contributions of 5%

• Cycle to Work scheme

• Interest-free travel loan

At Centrepoint we are committed to creating an inclusive workplace where everyone feels valued and respected.

We welcome applications from people of all backgrounds and experiences.

If you’re an experienced Project Manager looking to deliver meaningful digital transformation within a mission-driven organisation, we’d love to hear from you.

Apply now to join Centrepoint and help shape the future of our Big Change Programme.

• Would you like to make an impact by leading one of our fashion store teams that are community based, offer amazing choice and genuine sustainability? We're looking for a Store Manager to join our team in Newry

  What does this role involve?

  As a Store Manager you will be accountable for your stores performance, maximising sales through physical and digital channels, and achieving store targets by leading an inclusive and diverse team that consistently demonstrate the BHF values.

  Each day is different in this varied, fast paced and hands on role.  Due to the volume of deliveries and donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life saving research.

  What are we looking for?

  • Experience working in a customer facing role in retail, hospitality or service industry
  • Experience of leading, motivating and developing teams
  • Commercial awareness
  • Ability to achieve sales targets
  • Committed to achieving the highest retail standards at all times
  • Able to work under own initiative and take a proactive approach to changing business needs and objectives
  • Thrives working in a hands on, fast-paced environment
  • An understanding of budgets and P&L 

  Our store is fast-paced and trades 5 days a week which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis.

  What’s important to us?

  At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online.

  Our vision is a world where everyone has a healthier heart for longer. We'll get there by funding cutting-edge research and innovation, which hold the keys to saving and improving more lives.

  In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and we will continue to build upon our reuse agenda in the years to come.

  Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

  Why join the BHF?

  We have a strong culture of internal progression and will actively support you to develop your career.

  Our generous staff benefits include:

  • 38 days annual leave (plus the option to buy and sell leave)
  • Holistic support leave of up to 10 additional days off each year
  • Enhanced family policies (maternity, paternity and adoption leave)
  • Wagestream - early access to your wages
  • 25% staff discount
  • Health cash plan (Dental, Optical, Therapies, etc)
  • Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
  • Pension with employer contribution of up to 10%
  • Cycle to work scheme
  • Discounts on gym memberships
  • Discounts with a wide range of retailers

  Ready to apply?

  To apply, please follow these simple steps:

  1. Click the “Apply” button below.
  2. You’ll be seamlessly redirected to the BHF Careers page.
  3. Complete the application form, submit your CV and upload your employment history.

  What do I need to know?

  DBS Check: Any offer of employment is subject to a satisfactory DBS check

  Inclusivity Matters: We’re committed to fairness and consistency. As part of this commitment, we use anonymous CV software during the application process

  Act Swiftly: Early applications are encouraged. We’ll be reviewing submissions throughout the advertising period and may close the advert early

  Sponsorship: Please note that we are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship.

  Should you need any adjustments to the recruitment process, at either application or interview, please contact a member of the Recruitment team.

The Hepatitis C Trust (HCT) is the UK patient-led charity for hepatitis C. The arrival of highly effective drugs allows us to cure almost everyone who has access to them. We now have an unprecedented opportunity to eliminate hepatitis C by 2030.

We are looking for a passionate and skilled manager who has excellent communication and organisational skills. Working under the guidance of the Southern Regional Manager, you will oversee an expanding network of peer programs and staff in London.

Experience of healthcare working with disadvantaged groups and an understanding of providing services to vulnerable people is essential, alongside an understanding of how lived experience can support this work.

Your work will involve maintaining and monitoring our existing HCT peer projects across London. This will involve providing support and supervision to existing staff, managing operational issues on a day-to-day basis and overseeing the management of separate projects. 

This post also involves regular liaison with external partners across the region, including key stakeholders such as Operational Delivery Network (ODN) managers for each area, alongside senior NHS colleagues, drug and alcohol services etc.

• Would you like to make an impact by leading one of our fashion store teams that are community based, offer amazing choice and genuine sustainability?

  What does this role involve?

  As a Store Manager you will be accountable for your stores performance, maximising sales through physical and digital channels, and achieving store targets by leading an inclusive and diverse team that consistently demonstrate the BHF values .

  Each day is different in this varied, fast paced and hands on role.  Due to the volume of collections, deliveries and donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life saving research.

  What are we looking for?

  • Experience working in a customer facing role in retail, hospitality or service industry
  • Experience of leading, motivating and developing teams
  • Commercial awareness
  • Ability to achieve sales targets
  • Committed to achieving the highest retail standards at all times
  • Able to work under own initiative and take a proactive approach to changing business needs and objectives
  • Thrives working in a hands on, fast-paced environment
  • An understanding of budgets and P&L 

  Our stores are fast-paced and trade 7 days a week which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis.

  What’s important to us?

  At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online.

  Our vision is a world where everyone has a healthier heart for longer. We'll get there by funding cutting-edge research and innovation, which hold the keys to saving and improving more lives.

  In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and we will continue to build upon our reuse agenda in the years to come.

  Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

  Why join the BHF?

  We have a strong culture of internal progression and will actively support you to develop your career.

  Our generous staff benefits include:

  • 38 days annual leave (plus the option to buy and sell leave)
  • Holistic support leave of up to 10 additional days off each year
  • Enhanced family policies (maternity, paternity and adoption leave)
  • Wagestream - early access to your wages
  • 25% staff discount
  • Health cash plan (Dental, Optical, Therapies, etc)
  • Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
  • Pension with employer contribution of up to 10%
  • Cycle to work scheme
  • Discounts on gym memberships
  • Discounts with a wide range of retailers

  Ready to apply?

  To apply, please follow these simple steps:

  1. Click the “Apply” button below.
  2. You’ll be seamlessly redirected to the BHF Careers page.
  3. Complete the application form, submit your CV and upload your employment history.

  What do I need to know?

  DBS Check: Any offer of employment is subject to a satisfactory DBS check

  Inclusivity Matters: We’re committed to fairness and consistency. As part of this commitment, we use anonymous CV software during the application process

  Act Swiftly: Early applications are encouraged. We’ll be reviewing submissions throughout the advertising period and may close the advert early

  Sponsorship: Please note that we are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship.

  Should you need any adjustments to the recruitment process, at either application or interview, please contact a member of the Recruitment team.

Hours: 35 per week (full time)

Location: Home-based with regular travel across London.

Contract: Fixed term (until 31 March 2027)

About us

Housing Justice brings together communities and finds solutions to homelessness by building personal connections, a sense of belonging, and creating justice in the housing system. We train and support volunteers to offer various accommodation options while building a network of local support. This includes providing personalised assistance to help individuals access relevant local services and address their other needs. Through compassionate, courageous, and collaborative action, we implement innovative solutions to tackle housing injustice, enhance the quality of housing, and elevate the voices and experiences of groups affected by housing injustice to both local and national governments.

About Citadel

Citadel is a volunteer-powered homelessness prevention project that supports people experiencing, or at risk of homelessness, to find a place to live, settle into a home, and feel part of a welcoming and supportive community. Coordinators recruit and train volunteers before matching them with a person referred for support. Coordinators and volunteers work closely with people who have been referred, to establish what matters to them and how best they can support them.

About you

We are seeking to hire an outgoing, confident leader who is skilled and comfortable in building relationships and influencing people. You will be a dedicated, diligent person with experience of leading teams in the homelessness, housing or voluntary and community sectors and passionate about the role of the community in ending homelessness.

About the role

The successful candidate will provide supportive line management to six Coordinators working in North-East and South-East London. They will be responsible for overseeing and developing our London projects: building our partnerships, supporting the teams to grow the support we offer and supporting the projects’ continuous improvement and sustainability.

• Would you like to make an impact by leading one of our fashion store teams that are community based, offer amazing choice and genuine sustainability?

  What does this role involve?

  As a Store Manager you will be accountable for your stores performance, maximising sales through physical and digital channels, and achieving store targets by leading an inclusive and diverse team that consistently demonstrate the BHF values .

  Each day is different in this varied, fast paced and hands on role.  Due to the volume of collections, deliveries and donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life saving research.

  What are we looking for?

  • Experience working in a customer facing role in retail, hospitality or service industry
  • Experience of leading, motivating and developing teams
  • Commercial awareness
  • Ability to achieve sales targets
  • Committed to achieving the highest retail standards at all times
  • Able to work under own initiative and take a proactive approach to changing business needs and objectives
  • Thrives working in a hands on, fast-paced environment
  • An understanding of budgets and P&L 

  Our stores are fast-paced and trade 7 days a week which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis.

  What’s important to us?

  At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online.

  Our vision is a world where everyone has a healthier heart for longer. We'll get there by funding cutting-edge research and innovation, which hold the keys to saving and improving more lives.

  In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and we will continue to build upon our reuse agenda in the years to come.

  Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

  Why join the BHF?

  We have a strong culture of internal progression and will actively support you to develop your career.

  Our generous staff benefits include:

  • 38 days annual leave (plus the option to buy and sell leave)
  • Holistic support leave of up to 10 additional days off each year
  • Enhanced family policies (maternity, paternity and adoption leave)
  • Wagestream - early access to your wages
  • 25% staff discount
  • Health cash plan (Dental, Optical, Therapies, etc)
  • Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
  • Pension with employer contribution of up to 10%
  • Cycle to work scheme
  • Discounts on gym memberships
  • Discounts with a wide range of retailers

  Ready to apply?

  To apply, please follow these simple steps:

  1. Click the “Apply” button below.
  2. You’ll be seamlessly redirected to the BHF Careers page.
  3. Complete the application form, submit your CV and upload your employment history.

  What do I need to know?

  DBS Check: Any offer of employment is subject to a satisfactory DBS check

  Inclusivity Matters: We’re committed to fairness and consistency. As part of this commitment, we use anonymous CV software during the application process

  Act Swiftly: Early applications are encouraged. We’ll be reviewing submissions throughout the advertising period and may close the advert early

  Sponsorship: Please note that we are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship.

  Should you need any adjustments to the recruitment process, at either application or interview, please contact a member of the Recruitment team.

St Mary Redcliffe is a thriving, inclusive Christian community that has grown significantly over the past twelve years. It is a traditional, robed, choral church that is also theologically progressive, committed to welcoming and valuing people of all ages, backgrounds, identities, abilities, and circumstances. The church reflects a diverse and vibrant congregation united by a shared commitment to faith, inclusion, and the belief that all are equally loved and welcomed by God.

Alongside its worshipping life, St Mary Redcliffe is a well-established heritage destination and an active force for good in one of the most deprived parishes in the country. Thousands of visitors already come each year, with ambitious plans through Project 450 to expand access, facilities, education, and interpretation, enabling many more to engage with the church’s history, heritage, and Christian story. Deeply rooted in its local context, the church invests heavily in community development, runs a community hub, and is recognised by the city as a key civic partner. All of this is sustained by a small, committed staff team, working creatively and energetically across worship, community engagement, safeguarding, heritage, governance, and the complex practical demands of running a large, historic parish church.

We are seeking an experienced and committed Finance Manager to support the work of the church by ensuring excellent financial stewardship, strong governance, and clear financial planning.

This is a key role, working closely with the staff team, clergy, churchwardens and PCC, and offering both strategic oversight and hands-on financial management.

About the Parish

• A large and active congregation with multiple weekly services
• A broad programme of pastoral care, community engagement, and outreach
• A team of clergy, paid staff, and volunteers
• Significant restricted and unrestricted funds
• Annual income and expenditure of approximately £1.4 million

The Role at a Glance

Job Title: Finance Manager
Reports to: Head of Operations
Works closely with: Staff team, clergy, churchwardens and PCC
Hours: Full time: 37.5 hours per week, with the option to reduce depending on candidate and circumstance
Contract: Permanent
Salary: £34,628
Location: Primarily on site, with opportunities for flexible/hybrid working

Purpose of the Role

The Finance Manager is responsible for the effective financial management and in large part, delivery of the church, ensuring robust systems, accurate reporting, compliance with charity and diocesan requirements, and strong financial planning. The role supports the PCC in fulfilling its legal and fiduciary responsibilities and enables staff and clergy teams to focus on the strategic priorities of the church.

This is a broad role with a large scope requiring close attention to detail in a complex organisation. There is a requirement for oversight and management as well as day to day bookkeeping delivery.

Key Responsibilities

Financial Management and Reporting

• Oversee all day-to-day financial operations of the church.
• Prepare accurate management accounts for the Head of Operations, Incumbent, Treasurer, and PCC.
• Monitor income and expenditure against budget, identifying risks and opportunities.
• Manage cash flow to ensure the parish can meet its financial commitments.
• Prepare year-end accounts and act as the main liaison with independent examiners or auditors.

Budgeting and Financial Planning

• Lead the annual budgeting process in collaboration with staff team colleagues, clergy and PCC.
• Support medium- and long-term financial planning aligned with wider church strategy and organisational priorities.
• Provide clear financial analysis and advice to inform decision-making.

Governance, Compliance, and Risk

• Ensure compliance with Charity Commission requirements, diocesan financial regulations, and PCC policies.
• Support the PCC in meeting its fiduciary responsibilities.
• Maintain appropriate financial controls, policies, and procedures.
• Assist with risk management and internal controls, including fraud prevention.

Income, Funds, and Stewardship

• Oversee the management of restricted, designated, and unrestricted funds.
• Monitor and reconcile income streams, including:
  • Planned giving and donations
  • Service fees (weddings, funerals, etc.)
  • Grants and trusts
  • Commercial and events income
• Support stewardship campaigns and fundraising initiatives with financial insight and reporting.

Payroll and Staffing Costs

• Working closely with the Governance and Administration Officer & our payroll provider to oversee payroll processing, pensions, and staff-related financial matters.
• Ensure compliance with employment and HMRC requirements.
• Work with line managers on staffing budgets and forecasts.

Systems and Processes

• Maintain and develop effective financial systems and software.
• Ensure accurate record-keeping and audit trails.
• Improve processes to enhance efficiency, transparency, and resilience.

Collaboration and Communication

• Work closely with the Head of Operations and PCC Treasurer, offering professional financial expertise and support.
• Occasional requirement to attend relevant subcommittee meetings, presenting financial reports clearly and accessibly.
• Where appropriate, support staff and volunteers with budget management and financial understanding.
• Communicate financial information sensitively and clearly to non-financial audiences.

Person Specification

Essential Experience and Skills

• Significant experience in financial management, accounting, or a related role.
• Strong understanding of budgeting, cash flow management, and financial reporting.
• Experience working within a charity, not-for-profit, or public-sector environment.
• Knowledge of charity finance and governance requirements.
• Experience of financial software
• High level of accuracy, attention to detail, and integrity.
• Strong excel skills.
• Ability to explain financial information clearly to non-specialists.
• Strong organisational skills and ability to manage multiple priorities.

Desirable Experience and Skills

• Experience working within a church context.
• Familiarity with diocesan financial frameworks.
• Experience managing complex or multi-stream income.
• Knowledge of payroll, pensions, and employment-related finance.

Personal Qualities

• Commitment to the values and mission of the parish.
• Discreet, trustworthy, and professional.
• Calm, collaborative, and solutions-focused.
• Confident in offering advice and constructive challenge where needed.
• Able to work independently while being an effective team member.

Safeguarding

St Mary Redcliffe Church is committed to safeguarding and promoting the welfare of children and vulnerable adults. All appointments are subject to appropriate safeguarding checks.

How to Apply

Applicants are invited to submit:

• Their CV and a covering letter of no more than 2 pages, outlining suitability for the role based on the information contained in the recruitment pack.

Closing Date: By 10am on Thursday 2nd April

Do you want to build a world where everyone feels part of a community?

Do you believe in the power of volunteering at the heart of community empowerment?

If you answered yes to all of the above, this could be the role for you!

We are looking for a community and volunteering manager who believes in the power of people coming together to support one another.

What we do 

Time & Talents is a lively, busy community centre in the heart of Rotherhithe, London SE16.  Set in a leafy heritage building, and ‘T&T2’, our second venue in Surrey Quays Shopping Centre, we offer something for everyone. With a history of 139 years of supporting people of all ages in Rotherhithe and Bermondsey, we bring people together for mutual support, fun and friendship, with a wide range of services and activities for older people and other adults, along with children and families’ programmes and a range of volunteering projects.

The Role

In this role you will:

• Lead the development, delivery and continuous improvement of Time & Talents’ Community Programme and volunteering offer, ensuring activities are inclusive, responsive to local need and underpinned by strong safeguarding, participation and partnership working.
•  Develop meaningful volunteering pathways, including corporate volunteering, embed community voice in programme design and evaluation, and contribute to organisational sustainability through effective budgeting, reporting and fundraising support. 

About you

You are an experienced community professional who believes in the power of people coming together to support one another. You bring a mix of strategic thinking and practical delivery, with experience developing community programmes and supporting volunteers to thrive. You are organised, collaborative and confident managing staff, volunteers and partnerships.

You are comfortable working in a busy, community-led environment, balancing day-to-day delivery with longer-term development. Most importantly, you share our commitment to inclusion, participation and community voice, and are excited about helping Time & Talents grow its impact as we begin delivering our new organisational strategy.

About us 

We are an energetic, experienced, and passionate team of 15, with a strong sense of shared purpose and a lively sense of humour. You’ll have the chance to make a big contribution to a growing, ambitious and innovative organisation which has doubled its reach and impact in recent years.

This role is 22.5 hours per week, with flexibility for regular evening and occasional weekend working. 

Time & Talents is wholly committed to inclusion and diversity, and to building a culture and environment where everyone is appreciated for the unique person that they are. We actively encourage applications from a broad range of backgrounds and experiences. 

If you would like an informal chat about the job, please email helenkeenan @ timeandtalents. org. uk with your phone number and a suitable time for us to call. 

The closing date is 23rd March; interviews will be held on 8th April.

TO APPLY: All applications to be submitted online via CharityJob. Send a CV and a cover letter of no more than two sides of A4, explaining why you want the job and how your experience relates to the job description and person specification. 

IMPORTANT: We’ll use cover letters to assess applications alongside CVs. Cover Letter should outline how you meet the job requirements, Specifically:

Community Leadership
Tell us about a community programme or initiative you have developed or led.
What was the need, what did you do, and what difference did it make for the people involved?
2. Volunteering Strategy
What do you think makes a great volunteering programme, and how would you strengthen and grow volunteering at Time & Talents?
3. Partnership & Collaboration
Describe a time you built a partnership that improved a community project or activity.
What role did you play and what was the result?
4. Values & Motivation
Why does this role at Time & Talents interest you, and what excites you about working with the Rotherhithe community? 

About the role: 

Porchlight’s Housing Management Team provide a property management service for supported accommodation across Kent, housing people at risk of homelessness. The project Manager will be leading and developing a team of Housing Management Assistants, to ensure an effective and efficient service is delivered.

The role will include but is not limited to ensuring all Porchlight’s owned and managed accommodation is compliant with Legislation and relevant standards, voids are kept to a minimum, risk is managed appropriately, new builds are ready for occupation, tenancy related issues are resolved.

Housing Management is a fast-paced environment requiring the ability to prioritise and meet deadlines. The candidate will need to ensure that working practice meets policy and procedural requirements especially in regard to, safeguarding, health and safety and equality and diversity. 

The role requires:

• Experience in effectively managing and leading a team.
• A flexible, responsive and solution focused approach.
• A minimum of 3 years’ experience in Housing Sector or Property Management.
• Knowledge of Legislation and Regulatory Standards around Housing compliance.
• Good communication and prioritisation skills.
• Ability to manage a budget.
• Car user with full driving licence and access to own vehicle (subject to the provisions of the Disability Discrimination Act 1995)

Porchlight is committed to safeguarding and promoting the welfare of children, young people and adults at risk.  

Working pattern: 9am to 5pm Monday to Friday with some flexibility required.  

Contract type: Permanent 

Interview date: 7th April 2026

Please note, salaries are pro-rata for part-time positions.  

Do you have experience in customer service and love speaking to people? Do you want to help deliver an excellent supporter experience to support raising funds for a charity? If so, come and join our London team and contribute to the incredible work that we do across Sue Ryder.

You will be responsible for:
• Responding to customer/supporter queries, questions, and complaints across multiple channels.
• Processing and reconciling fundraising income at Sue Ryder.
• Thanking supporters for their donations and assisting with the delivery of supporter/customer journeys, or aspects of supporter journeys.
• Assisting with the management of compliance and best practice at Sue Ryder.
• Responsible for the day-to-day maintenance of the Fundraising Database

About You
The successful candidate will have good communication skills both written and verbal. You will be organised with the ability to work within a team. Ideally you will have experience with managing a customer ticket system or group inbox with excellent attention to detail and an understanding of the importance of data quality.

This is an excellent entry level opportunity for a capable and proactive individual to advance their career and learn about all aspects of Supporter Care.

Minimum Essential criteria:
• Computer literate with experience using Microsoft programs such as Word and Excel
• Experience of data entry, and understanding of the importance of data quality
• Strong standard of numeracy, comfortable manipulating large and complex spreadsheets
• Available for hybrid working, 2 days in London minimum

Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone.

Closing date: 30th March
Interviews: TBC

**We reserve the right to close this advert prior to the closing date should we feel we have a sufficient number of suitable applications.

Benefits
• Company pension scheme
• 27 days holiday - rising to 33 with length of service plus bank holidays
• Enhanced maternity and paternity pay
• Enhanced sick pay
• Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, and Women and Non Binary Individuals
• Staff discount of 10% on new goods online
• Structured induction programme and learning and development opportunities.

We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work, and attract and recruit the best, most diverse workforce possible.

We are particularly interested in increasing applications from the global majority, LGBTQIA+ and people with disabilities as they are currently underrepresented in our organisation.

Please let us know if you have any feedback to make our recruitment processes more accessible and inclusive or if you require any adjustments made to your application or interview process.

If you want more than just a job, we want you.
Join the team and be there when it matters.

Volunteer Manager

YMCA St Helens
Salary: £35,000 • Contract: Permanent, 35 hours per week • Location: St Helens

YMCA St Helens is looking for an experienced and motivated Volunteer Manager to lead the development of our volunteering programme across housing, youth, early years and community services.

You will recruit, train and support volunteers, ensuring they feel valued, confident and equipped to make a meaningful impact. Working closely with colleagues and partners, you will create diverse volunteer opportunities, strengthen community relationships and develop our corporate volunteering offer.

Key responsibilities include:

• Designing and delivering a high‑quality volunteering framework
• Recruiting, inducting and supporting volunteers
• Developing training, supervision and recognition processes
• Coordinating corporate volunteering activities
• Supporting events and external engagement
• Ensuring compliance with safeguarding, data protection and health and safety

About you:
You will have experience managing or coordinating volunteers, excellent communication skills, strong organisational ability and a commitment to the values and social mission of YMCA St Helens. Experience with corporate volunteering or community events is beneficial.

If you are passionate about empowering people and building a thriving volunteer community, we would love to hear from you.

Apply with cover letter and CV by 3rd April 2026, noon. 

Interviews to be held week commencing 13th April 2026. 

We are seeking a motivated and forward-thinking Operations Manager to lead our service delivery team supporting children and young people affected by crime across Lancashire.

This is a full-time, fixed-term role to provide maternity cover. The post is currently home-based, with plans to move to a hybrid working arrangement in the near future, with an office base centrally located within Lancashire. Regular travel across Lancashire may be required.

If you're committed to making a positive difference and bringing strong leadership to a dedicated team, we'd love to hear from you.

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Welcome Bonus: £500 on successful completion of probation period.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As an Operations Manager, you will lead and manage the delivery of victim services supporting children and young people. You will ensure the provision of high-quality services and compliance with contractual and organisational standards as well as supporting the Area Manager to identify opportunities for service development.

Key Responsibilities:

In this role you will:

• Manage and monitor service performance against KPIs and business plans.
• Lead and support your team through effective recruitment, training, and performance management.
• Build and maintain strong relationships with key external partners and stakeholders.
• Analyse data and produce reports to inform service improvements.
• Support strategic projects and represent Victim Support externally as required.

This role includes an additional £2,000 allowance for managing multiple service types or specialist services with distinct funding streams.

About You:
We're looking for someone who thrives in a fast-paced environment, confidently managing a busy workload while building strong relationships with partner agencies. You'll bring proven leadership experience and a talent for inspiring others, along with the ability to drive positive change and make a real impact.

Ideally, we are looking for someone with a strong understanding of government policy relating to victims and the Criminal Justice System, and an awareness of the impact crime has on victims and witnesses. You will share our commitment to organisational values, equality, inclusion, and a clear sense of purpose in everything you do.

Key skills and knowledge required for the role are:

• Understanding of voluntary and statutory agencies in criminal justice, health, and social care.
• Strong safeguarding knowledge and practice.
• Ability to analyse data and produce clear, evidence-based reports.
• Awareness of the impact of crimes on children and young people.
• Experience working directly with children and young people.
• In-depth knowledge of the effects of domestic/sexual abuse, grooming, exploitation, and child criminal exploitation.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Join the Fire Fighters Charity as our Volunteering Manager and lead the development of a dynamic, inclusive volunteering programme that supports the wellbeing of the UK’s fire services community.

You’ll shape and deliver our national volunteering strategy, design an exceptional volunteer journey, build strong relationships, and ensure volunteers feel supported, valued and inspired. Working across teams, you’ll embed volunteering into our services, champion best practice and use insight to drive continuous improvement.

We’re looking for someone who:

· Has strong experience in volunteer management and volunteer strategy implementation

· Brings strategic thinking with hands‑on delivery

· Builds great relationships and influences at all levels

· Understands safeguarding, data protection and inclusive practice

· Is passionate about creating positive, impactful volunteer experiences

If you want a role with purpose and the chance to make a genuine difference, we’d love to hear from you.

Apply now and help us grow a thriving volunteer community.

Family Support Manager 

£29,000 + Company Car and benefits (including 25 days annual leave and pension)

London & South East

About the role:

This Best Companies Top 100 mid-sized company and Top 20 charity is looking to appoint a Family Support Manager to deliver a high-quality family support service as part of our London & South East Care Team.

Reporting to the Head of Care out of our London base and working in partnership with health, education and social care professionals, you will take responsibility for delivering a high-quality family support service; and will act as the local Registered Manager for the Care Quality Commission, providing management and leadership to the team in relation to all safeguarding issues.

Having worked regularly in a demanding and emotional environment, within the community, you have a commitment to working in partnership with children, young people and their families, developing, monitoring and delivering service outcomes and building and maintaining successful professional partnerships to ensure the service is accessible to relevant families.

What we’re looking for:

· An experienced child health, education or social care professional - applications will be particularly welcome from those who understand the impact of family dynamics of having a child/young person with a life threatening or terminal illness and those who have worked in bereavement support.

· A poised and convincing communicator - you will maintain effective relationships with stakeholders including families, referrers, partners and other statutory, private and voluntary agencies.

· Practiced in child protection, information sharing and the rules around data protection - you lead by example, drawing on your own professional experience and working within established guidelines

· Comfortable with a changing environment - you will thrive working at a fast pace and controlling tasks form conception to completion and understand that quickly connecting with people is essential.

· A persuasive, inclusive approach to achieving goals quickly and correctly - with a warm and friendly working style.

· Strong networking skills and confident use of MS Office - educated to A-Level with a recognised childcare and management qualification (NVQ4 or equivalent).

What we offer:

We have a range of fantastic benefits that we offer our employees, including:

· Flexible working hours to balance home and working life

· Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand

· Company car for front line care posts

· 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)

· Time off in Lieu

· Access to the Blue Light Card Scheme, and other rewards and discounts

· Bike to work, season ticket loan and payroll giving schemes

· A recommend a friend recruitment bonus scheme

· Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year

· Pension scheme where we contribute 5% of your salary and you contribute at least 3%

· The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping

· Robust training and development programmes to support your learning and growth

If you’d like to find out more about these benefits and working with us, more information can also be found in our Candidate Pack.

As part of our learning and development Anne Harris skills development programme, we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be their best and feel a valued member of a high performing organisation.

Our Family Support Teams are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, counselling skills, introduction to play.

The programme aims to provide a building block for you to individually tailor your own learning and development needs.

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.

How to apply:

Please complete an application form by visiting our website and applying online. Please disclose on your application form if you have used AI for any part of your job application.

Interviews will take place at our London & South East care team office with the dates to be confirmed. We will only contact those applicants who have been successful. If you require any adjustments during the interview process, please let us know.

There will be a requirement for flexible working and a full current driver’s licence to accommodate team and family need. An enhanced DBS disclosure will be required for this post.

Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds. We are a Best Companies One-Star rated organisation.