Support service manager jobs

Please note that care-experienced applicants who meet the essential criteria will be guaranteed an interview. 

We are actively trying to increase the diversity of our team and we encourage applications from people from minoritised ethnic backgrounds. We are dedicated to being a workplace where everyone feels a sense of belonging and where diversity is celebrated. In our last staff survey, 95% said they feel a sense of belonging at Settle. Please see our website for more information on our approach to Equity, Diversity and Inclusion.

Benefits

• Flexible working arrangements around 10am-4pm core hours
• 40 days paid leave per year: 25 days annual leave (pro-rata), 8 bank holidays, 3 days between Christmas and New Year and 4 wellbeing days (pro-rata)
• Strong commitment to professional development with a dedicated training budget
• Up to 5% pension contribution
• Cycle to work scheme
• Employee Assistance Programme offering access to free therapy
• Work phone and laptop
• A supportive and inclusive culture with regular team social events

We’re looking for someone to join Settle in a new and exciting role, working to grow and develop our community of young people and oversee the coordination of our participation work, sometimes referred to as youth involvement or lived-experience involvement.

We believe that lived experience would be particularly valuable to this role so applicants with experience of the care system are strongly encouraged to apply. Care-experienced applicants who meet the essential criteria will be guaranteed an interview (see the experience needed for this role for a clear definition of what we mean by 'care-experienced').

As Senior Community and Participation Officer you will play a key part in creating strong two-way communication with young people, increasing engagement in our community programme and helping to improve our offer through feedback. You will lead in designing, coordinating and facilitating community workshops and getting to know our community of young people. You will work closely with other teams across the organisation to support them to coordinate involvement and participation opportunities for our Settle Community as well as young people who are active on the programme.

We are looking for a compassionate and collaborative individual who has previously led or been involved in community organising or the development and management of communities of interest and shared action. You will have a good understanding of the needs of care experienced young people and will feel comfortable managing risk and safeguarding concerns to ensure that the young people you are working with receive high quality support.

You’ll feel comfortable working with people from a range of backgrounds and will enjoy building relationships with colleagues and organisations outside the direct Settle team. You are a great connector, able to draw connections between the stakeholders you are building relationships with to source opportunities for the different ways they could engage with the Settle Community and the wider organisation. You will utilise creative thinking to ensure our community offer is engaging and of value to the Settle Community.

We’re looking for a Community Fundraising Manager to join our ambitious Public Fundraising team, this is an new role within our Individual Giving Team. 

You’ll have experience inspiring fundraising groups, delivering mass in-aid of fundraising products, and motivating volunteers and individuals to fundraise on our behalf. You’ll build strong internal and external relationships, use audience insight and sector trends to develop in-aid of fundraising initiatives and deliver an impactful suite of community-led products. You’ll also have experience delivering in-memory products at scale and developing digital stewardship journeys and activations. 

In delivering the Community Fundraising programme, you’ll bring expertise in digital marketing, strategic thinking, and mass audience engagement. You’ll share our ambition to drive growth through fundraising products and activations, working closely with colleagues across the charity to maximise donor lifetime value. 

You’ll be someone who can effectively collaborate with internal and external stakeholders to champion the role Public Fundraising plays. You’ll enjoy monitoring donor trends, being data-led, and testing and learning across all Community Fundraising income streams. 

This role involves travel and overnight stays when required. 

What it's like to work here

We have dedicated and skilled people across all our teams. In Fundraising, we’re ambitious—there is so much more we want to achieve to support our cause. 

You’ll be working in a newly formed team with the Head of Individual Giving. You’ll be building a new income stream from the ground up, drawing on learnings from existing streams and identifying opportunities to grow and develop the programme to meet our exciting fundraising goals. 

Your contractual location will be our head office in Swindon, and you’ll be expected to attend the office. However, there is flexibility on where you work at other times. You will be required to work at a National Trust location for 40–60% of your working week. This will be discussed further at interview. 

What you'll be doing

This role presents an exciting opportunity for someone passionate about inspiring donors, fundraising groups, and volunteers. You’ll play a key role in developing this new income stream with internal partners, organisation wide. 

You’ll manage all areas of Community Fundraising, including supporter groups, in-aid of fundraising, and in-memory giving. You’ll identify levers to inspire donors, raise more money for critical conservation work, and create exceptional donor experiences. You’ll think across the lifetime of a donor’s relationship with us and collaborate with other teams to engage donors where they are. 

Who we're looking for

Applications from redeployees are assessed against the minimum criteria for the role.  In your application, please provide details of how you meet the minimum criteria below: 

• Experience developing mass fundraising strategies and growing six-figure-plus community fundraising income streams, including mass in-aid of asks, in-memory giving, and supporter groups.

• Strong project management experience, including using data, sector trends, and audience insight to develop marketing campaigns, compelling fundraising propositions, stewardship journeys, and lifetime value plans, with a view to connecting with diverse communities.

• Experience building strong relationships with external agencies and internal stakeholders (including supporter groups, volunteers, properties, and in-memory supporters) while ensuring an audience-first approach and championing Community Fundraising.

• Knowledge of six-figure-plus Community Fundraising product life cycles and experience delivering mass-scale fundraising budgets, including monitoring CPA, ROI, KPIs, and retention rates.

• Experience developing and implementing lifetime value journeys integrated with wider charity communications, including knowledge of donor motivations and segmentation, storytelling, and effectively communicating the charity’s mission and impact. 

Additional criteria for all other applicants:

• Knowledge of GDPR, fundraising compliance and ethical standards 

• Experience of using CRM and Data systems to support data-driven decision making 

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Rental deposit loan scheme

• Season ticket loan

• EV car lease scheme 

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places

Join Our Team!

Crohn’s and Colitis UK has an exciting opportunity for a Trusts Officer to join our team. In this role you’ll play a key part in growing our income from charitable trusts and foundations, inspiring long-term support and generating sustainable funding.  If this sounds like a good fit for your skills and experience, then we’d love to hear from you! 

About Us

We're the UK's leading charity for Crohn's Disease and Ulcerative Colitis.  A diagnosis of Crohn’s or Colitis is life-changing. Over 500,000 people in the UK are living with a lifelong disease many people have never heard of, and for which there is no known cure.

Crohn’s & Colitis UK funds research, provides award winning information and support and raises vital awareness by increasing the public’s understanding of the conditions, and what it means to live with debilitating symptoms. But we need to do more. We need to be a louder voice in the marketplace. Our ambitious plans for 2026 and beyond, will help to make a real difference to every supporter’s journey with us. If this excites you - join us!

Role Overview

Reporting to the Trusts Manager, the postholder will be responsible for maximizing income from Charitable Trusts and Foundations, building and nurturing elationships and inspiring long-term support and sustainable income in line with the organisational strategy.

About You

This is a great role for someone with previous experience of Trust Fundraising. You’ll have first class communication skills to enable you to quickly build solid, strong relationships both face to face and over the telephone. Excellent writing skills are essential as well as good organisational skills and CRM experience. In these challenging times you’ll need to channel your creative skills to develop exciting stewardship plans.

In this role you will need:

· Previous experience of Trust Fundraising with a strong track record of success and meeting targets

· Excellent writing skills, with the ability to take complex material and translate into visually appealing proposals.

· Experience of organising or helping to organise stewardship events.

· Experience of working with CRM databases.

· Target driven with experience of budgeting and financial management

Please see our Recruitment Pack for details of our full Job Description and Person Specification.

Our Location

We are based in Hatfield, Hertfordshire, so we are easily accessible by road and rail. In this role, there is plenty of scope for working from home,  although there will be times when you will need to be at face-to-face meetings. There is a requirement for you to attend a minimum of 12 in person days a year, including two Directorate meetings and the charity’s mandatory ‘All Staff Together’ days which take place four times a year at our offices in Hatfield or a location in London. In addition there will be a requirement to attend team and donor meetings in person as required.

Benefits

25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days

Salary Sacrifice Pension scheme

Flexible working options

Enhanced maternity, adoption and paternity pay

24/7 Employee Assistance Programme

Wellbeing programme

Interest free loan for season tickets

Cycle to work scheme

Free parking and secure bike locks

Training and development financial support and/or study leave

Performance review and development scheme

Support Worker – Children’s Homes (Days or Nights)
Contract: Permanent
Salary: £27,248 – £29,490 (up to £30,682 with progression)
• Day role: £27,248 per annum
• Night role: £29,490 per annum
Hours: 40 hours per week, shift work including weekends, bank holidaysand occasional sleep-ins
Sleep-ins: £50 per session
Overtime/Bank Holidays: Paid at enhanced rates
Locations: Ealing (W13) or Balham (SW12)

Are you looking for excellent training, therapeutic support and clear career progression? Join our committed team and make a real difference to young people living in residential care, where no two days are the same.

About Us

We have a strong history of providing fostering, children’s homes and leaving-care services across the UK and the Isle of Man. Our work is underpinned by therapeutic expertise, and we place young people at the centre of everything we do. We support children and young people who are unable to remain in their parental or foster placements, offering positive, life-changing experiences, education support and life-skills development.

When you join us, you will receive a tailored development plan based on your goals. Whether you wish to progress into leadership, move services or develop further in your current role, we will support you throughout your journey.

The Role

As a Support Worker in a Children’s Home, you will provide direct care and support to young people aged 12–17 with complex emotional and mental health needs, including experiences of trauma and loss. Working within a therapeutic framework, you will build safe, trusting and professional relationships, support emotional regulation, and promote positive outcomes.

You will be responsible for safeguarding young people, supporting daily routines, liaising with professionals, and completing accurate support and care documentation. For Waking Night roles, on-call management support is provided, along with monthly team meetings and one-to-one supervision.

About You

You will have:
• At least 1 year’s experience supporting children or young people in residential, fostering, semi-independent or youth work settings
• A willingness to achieve the Level 3 Diploma in Residential Childcare within 2 years
• A genuine commitment to helping children and young people reach their full potential
• An understanding of safeguarding and professional boundaries
• The ability to manage challenging behaviour effectively
• Strong communication and teamwork skills
• Flexibility to work shifts, including weekends, bank holidays and sleep-ins
• A commitment to ongoing training and development
• Creativity, enthusiasm and resilience

What We Offer

• A paid 4-week induction and training programme
• Clear career progression and tailored development plans
• Industry-leading training, including Level 3 qualifications
• 25 days annual leave rising to 27 days, plus bank holidays (pro-rata)
• Contributory pension, enhanced maternity and sick pay
• Life assurance (3x salary)
• BUPA employee assistance programme
• Cycle to work scheme and Blue Light Card discounts
• Employee awards and funded training opportunities

Recruitment Process

Applications must be submitted via our online form and include a supporting statement addressing the Person Specification. CVs are not accepted. The process includes an online situational test, interview, and a home visit.

Closing date: 26 February 2026

We are really excited to have welcomed our new Director of Income Generation and Development to Brain Tumour Research this month, a great new start for the new year!​

​​This is a fantastic time to be joining our ambitious and growing charity and we are keen to share this with likeminded and talented individuals.​

We currently have an opening for a Community Fundraiser, to be based in the Mid-North Wales and West Midlands region.​​

​As the Community Fundraiser covering Mid-North Wales and West Midlands, you will play a crucial role in helping the charity meet its strategic plans and objectives, which include campaigning to increase the national investment in brain tumour research to £35 million per year, while fundraising to create a network of seven sustainable Brain Tumour Research Centres of Excellence across the UK.​

​​Your role will be to generate and grow our income through community fundraising activities, contributing to a regional team target of more than £1 million.​​

• Do you want to make a difference in one of the most innovative and exciting medical research fundraising charities in the UK?
• ​​Do you live in Herefordshire, Shropshire, Staffordshire,​Warwickshire, West Midlands, Worcestershire or Mid-North Wales?​
• Do you have at least one years' experience of working in a professional Community Fundraising position?​​Have you answered Yes to these questions?​
• Does this sound like the opportunity to really get 2026 off to an amazing start? ​​​

If you are excited to learn more about this position, please take a read through our recruitment pack provided with this advert.​​

If you have the skills and ambition that we are looking for we welcome your application.  We are really looking forward to welcoming a new member to our team!

​

We are asking for a CV as the first step but applicants may be asked to provide a targeted covering letter as part of the selection process.  Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face to face second interview, held at our offices in Milton Keynes.​

​We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.​

We are looking for people who share our passion for finding a cure for brain tumours and who have the skills and experience to make a difference. We welcome applications from candidates of all backgrounds, cultures, genders, sexual orientations, abilities, and ages. We believe that diversity enriches our organisation and helps us achieve our mission. We are committed to providing an inclusive and supportive environment where everyone can be themselves and contribute to our vision.

At Ambitious about Autism, we're currently looking for a Corporate Partnerships Officer (MAT cover) to join our Fundraising team.

You'll identify and cultivate corporate prospects, supporting on securing income through written application and pitches, whilst managing a portfolio of existing corporate partnerships. You'll build and maintain effective relationships to maximise corporate participation with current and prospective supporters.

You'll proactively identify funding opportunities and use your own initiative to make suggestions on our approach and/or suitable funding areas, devising innovative ways of accessing and engaging companies, as well as organising volunteering opportunities for corporate partners.

You will have:

• Experience of working successfully with corporate funders
• Experience of supporter relationship management with a track record in building successful relationships and raising funds from companies.
• Experience in accurate, timely data recording and CRM
• Excellent communication skills with good written and verbal communication.

In return, we offer great benefits including a generous holiday allowance and commitment to continued professional development (CPD), flexible, hybrid working and more!

This is a fantastic opportunity for an ambitious individual who would like to work for a forward-thinking, open and honest organisation and make a real impact to the young people we work with. Please find our full recruitment pack on the link below.

If you have any questions about the role or would like to have a confidential chat, please contact James Axford, Recruitment Officer.

Ambitious about Autism is committed to fostering equity, diversity, and inclusion at every level of our organisation. We warmly welcome applications from all qualified candidates, valuing the diverse backgrounds, experiences, and perspectives they bring. We encourage applications from individuals regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender identity or expression, marital or civil partnership status, pregnancy or parental status, disability, or age.

Our recruitment process promotes equal opportunities, and we are committed to providing reasonable adjustments for candidates with disabilities or additional needs throughout the recruitment process. Please contact our Recruitment Team for accommodations. We recognise disability as a physical or mental impairment that significantly and long-term affects a person's ability to perform day-to-day activities, as defined by the UK Equality Act 2010. All applications will be considered solely on merit, aligned with our mission to support autistic children and young people.

Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.

The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.

Citizens Advice Bury & Bolton (CABB) is a leading provider of legal advice and information, supporting thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high quality advice face to face, over the phone and digitally. 

Our communities are facing unprecedented challenges with rising costs. The rising cost-of-living continues to directly impact individuals and families, with more people than ever in negative budgets and debt. 

Our Money Advice and Consumer Energy Debt teams provide support and empower vulnerable clients to manage their income, maximise income and assess their best strategies and options to address debt issues long-term. 

There’s no ‘average’ case – advice is tailored, and each client is treated equally. As a supervisor, you will play a key role in ensuring that our regulated money and debt advice services are delivered to high quality standards and KPIs are met through file reviews, training, coaching and supporting advisers with complex queries. 

It can sometimes be a challenging role, but you will be fully trained and supported, working as a key part of an approachable and supportive team in a rewarding environment – and working alongside an established team across the organisation. 

This is a fantastic opportunity for an accredited debt supervisor, or a development opportunity for a Money and Pension Service (MaPS) accredited debt adviser/caseworker, with personal and professional development opportunities that include the technical supervision pathway. 

About you:

• MaPS accredited supervisor OR adviser/caseworker
• Experience in working in the Money Advice/Debt sector
• Experience in managing money advice/debt caseloads
• Excellent interpersonal skills to engage with a diverse range of clients,
• Organisational skills with the ability to adapt, prioritise deadlines and competing tasks in a fast-paced environment,
• A genuine passion for continual professional development, 
• Be empathetic, compassionate and resilient, understand how to use trauma informed approaches and be adaptable to client needs 
• Be resilient and adaptable.

Key Tasks within this role include; 

• Provide technical supervision to advisers through; File reviews and Responding to live queries
• Undertake one off advice and casework as required
• Guide and empower advisers – coaching through live queries, complex cases and feedback of file reviews
• Ensure services are provided during advertised opening times and within agreed time commitments
• Work closely with the Training & Development Lead to ensure all adviser training plans are progressing and create/deliver technical debt training sessions
• Monitor targets and performance, analysing areas for improvement and working closely with supervisors and advice delivery managers to resolve
• Work collaboratively across the organisation to ensure client linked issues are dealt with appropriately and up to date information on service delivery is disseminated to advisers
• Maintain own clear case records for the purpose of continuity of casework, information retrieval, and statistical monitoring and report preparation (using national case management system, Casebook)

Seeking an enthusiastic, dynamic, dedicated yet compassionate leader to drive the charity forward with a fresh strategy, new ideas and a bold vision. As CEO you will provide visionary, strategic, and operational leadership to the Ileostomy and Internal Pouch Association, ensuring we fulfil our mission and grow sustainably. You will act as a key ambassador, building partnerships and maintaining our reputation for excellence ensuring we move forward with impact sharing the strength and passion that we have continued to experience for almost 70 years.

Key Responsibilities (see breakdown within attached job specification)

• Strategic leadership
• Operational Management
• External Engagement
• Governance and Board Relations
• Team Leadership
   

What we do
IA offers peer-to-peer support to those with, or about to have, either an ileostomy or an internal pouch. We also help fund research into bowel disease and other conditions leading to the removal of the colon, as well as providing relevant information to interested parties using a range of channels.

Our strapline, “Because we know, we care”, sums up our whole ethos. Individuals can join either their local IA member organisation, or the IA national charity, and in either case, gain access to a range of services and support, including our flagship quarterly Journal, local and national meetings and information events, and other services such as our One2One peer support and Support Through Therapy services.

What you offer

Essential
• Proven senior leadership experience, ideally as a CEO or Director in the charity or social enterprise sector
• Demonstrable experience of strategic planning and implementation
• Excellent communication skills with ability to engage effectively with stakeholders, professionals and volunteers both internally and publicly
• Work empathetically with vulnerable adults employing working knowledge of safeguarding
• Financial management and budget oversight
• Demonstrable experience of implementing and monitoring services based on financial benefit and social benefit
• Track record of income generation and fundraising
• Demonstrable experience of operating within a governance and regulatory framework
• Experience of developing, managing and supporting high performing teams with a strong growth mindset
• Builds effective relationships with a strong network instilling confidence and trust
• Experience of leading a team delivering effectively against objectives

Skills and Qualities
• Visionary and values-led leadership
• Ethical decision-maker
• Strong, confident and decisive performing well under pressure
• Excellent communication and interpersonal skills
• Resilience, adaptability, empathy and emotional intelligence
• Commitment to equity, diversity, and inclusion.

What we offer
Contract: Part time 60% FTE – flexible over 3-5 days, permanent role.
Location: Remote (with regular travel to National Office (Rochford, Essex) and other UK locations, as required)
Salary: £80,000 - £85,000 equivalent FT (pro-rata 60%), commensurate with experience plus benefits

Please see further information about us, what you will offer and who we are looking for within the attached role profile.

Purpose of the role

The Senior Legal Officer plays a key role in supporting ILPA’s legal and policy work on immigration, economic migration, asylum and nationality.

Working under the direction of the Legal Director, the post holder will lead detailed legal and policy analysis, support parliamentary and influencing activity and contribute to high-quality information and engagement for ILPA members.

Key responsibilities

1. Legal and policy analysis

a. Produce high-quality analysis of immigration, asylum and nationality law and policy.

b. Monitor developments in legislation, case law and policy, including secondary legislation and guidance.

c. Prepare written briefings, updates and summaries for members, trustees and external stakeholders.

d. Support the Legal Director in the development and delivery of ILPA’s legal strategy.

2.       Parliamentary and influencing work

a. Support ILPA’s parliamentary work, including monitoring legislation and parliamentary business.

b. Draft consultation responses, briefings and evidence submissions.

c. Assist in engagement with parliamentarians, officials, peers and external organisations.

d. Support the organisation of meetings and briefings with MPs, peers, civil servants and sector partners.

e. Contribute to ILPA’s influencing activity through written and oral advocacy.

3.       Member engagement and sector support

a. Liaise with ILPA members to gather evidence and practice insight to inform policy positions.

b. Support ILPA’s thematic and regional working groups, including attending meetings and progressing agreed actions.

c. Respond to and triage member enquiries, directing issues to appropriate working groups or colleagues.

d. Promote knowledge-sharing across the immigration and advice sector.

4.       Legal project delivery

a. Ensure project outputs are delivered on time and to the required standard.

b. Contribute to monitoring, evaluation and funder reporting where required.

5.        Information management and publications

a.Ensure legal and policy information is accurately stored, organised and retrievable.

b. Work with the Content and Digital Services Manager to ensure accuracy and clarity of published legal content.

6.       Organisational contribution

a. Support cross-team working with training, content and litigation colleagues.

b. Contribute to organisational planning, learning and continuous improvement.

c. Undertake other duties consistent with the seniority of the role.

Accountability and relationships

Reports to: Legal Director

Key working relationships:

· Director of Strategic Litigation and Advice

· Training Manager

· Content and Digital Services Manager

· Chief Executive and Trustees

Person specification

Essential

· Appropriate post-qualification experience in immigration, asylum or nationality law

· Strong legal analysis, judgement and drafting skills

· Ability to communicate complex legal information clearly in writing and orally

· Experience of legal or policy work within immigration law

· Excellent organisational skills and ability to manage competing deadlines

· Ability to work independently and collaboratively

· Commitment to ILPA’s charitable objectives

Desirable

· Experience working with parliamentarians or government departments

· Knowledge of parliamentary process and legislative scrutiny

· Experience of project management or grant-funded work

· Experience supervising staff or supporting junior colleagues

Location: Fraserburgh Shelter Shop

Salary: £26,227.50 per annum, pro-rated

Contract: Permanent

Hours: Part time, 7 hours per week

Closing date: Sunday the 8th of February at 11:30pm

We're looking for an inspirational people person to join us as a Assistant Shop Manager in our Fraserburgh shop. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people.

You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role.

You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers, and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs.

Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

How to apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement.

Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home.

We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding statement

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter Scotland, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them. In addition to this, we encourage an approach to involving people with personal insight of housing issues and homelessness in our recruitment processes.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Shape the future of housing – support real projects that deliver change for colleagues and tenants.

Tenancy Services Advisor
Location: Birmingham, B15 
Salary: National Minimum Wage
Hours: 35 hours per week
Contract: Fixed Term internship, 12 Months
Starting: 7th September 2026

About Midland Heart

We're a housing association, here to provide safe, affordable homes and to build stronger communities across the Midlands. And we're offering students the chance to intern in our Tenancy Services Team — where you'll gain hands-on experience of how housing management works in practice, from supporting tenants to tackling anti-social behaviour, safeguarding and tenancy sustainment.

Your Role:

You'll apply your academic knowledge to real-world challenges – working alongside experienced Tenancy Services and Housing Management professionals, whilst gaining insight into how a career in the housing sector makes a direct difference to people's lives and communities. You'll gain exposure to areas such as anti-social behaviour casework, safeguarding, tenancy sustainment and housing law.

Your day to day will see you:

• Supporting tenancy services officers with case management and administrative tasks.
• Helping process tenancy change requests (e.g. mutual exchanges, assignments, successions).
• Assisting in monitoring and reviewing ASB or noise nuisance cases, including liaising with tenants.
• Accompanying officers on tenancy visits and inspections.
• Providing general support to the team with reports, records, and rota management.
• Taking part in project work, mentoring, and development activities as part of your internship.

What we're looking for:

• Currently studying (or recently completed) a degree in Housing, Criminology, Social Policy, Law, Sociology, or a related discipline.
• Strong communication and organisational skills.
• A genuine interest in housing and delivering positive outcomes for tenants.
• Ability to handle sensitive issues with empathy and professionalism.
• Enthusiasm, openness to feedback, and a genuine desire to learn.

Applications close on Sunday 15th February 2026.

Assessment Centre – Shortlisted candidate will be invited to take part in our group assessment event, taking place between 25th – 27th March 2026.
Final Interview – Interview with the hiring manager to showcase your career ambitions.
Start your journey- Start with Midland Heart in September 2026.

Please note that should we reach a desired number of applications, we reserve the right to close the advert ahead of the stated closing date.

Interested? Applying is easy - simply click the apply button. You will be directed to our candidate portal, there you can see a link to the full Role Profile and complete a short online application form

No agencies please

Property Services Repairs Reporting Coordinator

A place to make things happen

Location: Bradford/Peterborough/Stockton/Burnley or Camberley, Hybrid with travel to Accent offices as required.
Salary: £31,313 per annum
Contract Type: Permanent
Hours: 35 hours per week, Monday – Friday 9am to 5pm

We believe everyone should have a safe and affordable place to call home. It’s this belief that drives everything we do and inspires us to go above and beyond for our customers. We pride ourselves in understanding their needs and delivering the best customer service, every time.

We’re also proud to be at the forefront of change. We’re on a journey of transformation, finding new ways to support our customers - and our people.

If you’re looking for a career where you can learn new skills, try new things and shape your future, there’s a place for you at Accent.

About the role

As our Repairs Reporting Coordinator, you’ll be the go-to person for transforming raw data into meaningful insights that improve the way we deliver repairs services. You’ll:

• Analyse repairs performance data and produce clear, actionable reports - weekly, monthly, and beyond.
• Track key metrics like volumes, work in progress (WIP), and overdue repairs across national and regional levels.
• Work closely with contractors and internal teams to ensure accuracy and drive improvements.
• Move beyond reactive reporting – help us spot trends, identify opportunities, and shape a proactive approach to repairs.
• Support the integrity of our reporting systems and resolve any issues quickly.

Why join us?

Your work will directly influence contractor performance and customer satisfaction, making a real difference to the communities we serve. This is more than a reporting role – it’s a chance to shape how we deliver repairs and improve lives. You’ll work closely with our responsive repairs teams, bringing a fresh outlook and ensuring your ideas matter and your work has purpose.

Salary

The spot salary for this post is £31,313 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary.

About you

• Proven experience in a maintenance/responsive repairs management environment.
• Proficient in advanced Excel, including PivotTables, VLOOKUP/XLOOKUP, array formulas, handling large datasets (100k rows), building reports from scratch with charts, and ideally experience with Macros, VBA, and Power Query for automation.
• Awareness of payment processes, invoice management, and reconciliation.
• Ability to analyse and manipulate data, and present clear, concise reports.
• Excellent organisational, communication, and prioritisation skills.
• Ability to work collaboratively with internal and external teams to improve service delivery.
• Numeracy and literacy skills with the confidence to use housing management and operational software.

A place to build a future

We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you’ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) – an extra day to celebrate your birthday and the option to purchase more – a cash health plan, access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you.

And because we believe in supporting you now and in the future, this is a place to plan for your future – with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind.

We’re committed to making our recruitment process accessible and inclusive. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.

Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.

Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.

If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.

Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.

You may also have experience in the following: Repairs Performance Analyst, Property Services, Reporting Officer, Repairs Data Analyst, Asset Management Reporting Coordinator, Property Services Performance Officer, Responsive Repairs Analyst, Repairs Performance Coordinator, Housing Repairs Reporting Analyst, Property Maintenance Performance Officer, Repairs Information Analyst, Property Services Data Coordinator, Asset & Repairs Reporting Officer, Housing Performance Analyst (Repairs, Property Services Business Analyst

REF-226 043

Do you have what it takes to be part of the Walking With The Wounded team? We have a fantastic opportunity for a Financial Controller with experience of running the day-to-day financial operations of a dynamic charity. We are an ambitious charity with ambitious goals that needs a Financial Controller to support the charity in achieving these goals. If your attitude matches this, you will find a perfect home within our Finance team.

This is a broad role that will include a wide range of responsibilities. The Financial Controller is responsible for managing the daily and weekly tasks of the Finance team, as well as periodic tasks that are less frequent.  These tasks include (but are not restricted to) all aspects of bank and cash, raising of invoices, generating BACS payments, all Finance input into payroll, VAT returns, Gift Aid claims and response to ad hoc queries from our front-line staff.  The Financial Controller managers one Finance Assistant and reports into the Head of Finance. The Head of Finance leads on budget setting, forecasting and monthly / quarterly / annual reporting, and the Financial Controller will support where needed.  The Financial Controller will also be the lead contact with external auditors following year end.

 The tasks outlined here and in the job description will not remain static and can be tailored to the experience of the successful applicant, therefore this role is ideal for someone who is looking for a challenge and to develop their skills in a supportive and dynamic environment.

For an informal discussion please contact Marc Brady, Head of Finance.

What You will be doing

The role is responsible for managing social media channels, delivering impactful digital campaigns, coordinating external advertising across print and digital platforms, and producing high-quality marketing materials. By creating consistent, compelling communications and supporting the promotion of key initiatives, the postholder will help strengthen awareness, broaden reach, and support the charities’ aims.

Social Media (both charities)

• Plan, create, and schedule content across social media platforms for both charities.
• Ensure content aligns with campaigns, awareness events, and strategic priorities.
• Monitor performance, engage with audiences, and track analytics to inform growth.
• Work with colleagues across the charity to source stories, visuals, and updates for posts.