Support services manager jobs
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Community Engagement Officer
This role is a FT maternity cover contract over a 15 month period, 38.75 hours pw with some weekend and evening working included. Overseen by our Head of Fundraising, this role primarily covers running the Shelters events alongside supervising our non animal related Volunteers overseeing the running of our two Charity shops , actively recruiting and managing new corporate sponsors and donors including our Helping Hands offering and attending general networking events.
A full description of the role is below. There is a six month probationary period and the rate of pay will be £13.25 ph plus other staff benefits including a work place pension and company sick pay.
This role will suit an enthusiastic, hardworking, self-motivated individual who likes a split of indoor and outdoor working. A practical individual the applicant must be confident and personable dealing with all types of people. A full driving licence is required and an immediate start would be preferred with a closing date of 30th November 2025.
Please note that due to the expected high number of applicants we regret that we will be unable respond to those not invited in for an interview, but would like to thank all those that have applied.
CHELTENHAM ANIMAL SHELTER
JOB DESCRIPTION
Title: Community Engagement Officer
Responsible to: Head of Fundraising
Post Objective: Working under the direction of the Head of Fundraising, to take responsibility for any community engagements. This being Corporate led commitments, events and management of Volunteers and the Charity Shops.
Responsibilities :-
- Work effectively as part of the Management team reporting directly to the Head of Fundraising to ensure that the Shelter is run in accordance with the instructions of the Board of Trustees.
- In conjunction with the Head of Fundraising and Fundraising team promote a range of fundraising events and functions on behalf of the shelter throughout the year including regular weekend activities, working closely with and involving other members of the management team, other staff and volunteers. Look after the entire life cycle of each event from initial enquiry/plan to completion.
· In conjunction with the Head of Fundraising and Fundraising team oversee regular Corporate groups attending the shelter, encouraging them to fundraise beforehand and afterwards. Support and lead their CSR day at the shelter.
· Responsible for the acquisition of new corporate partners and the effective stewardship and development of existing corporate relationships to maximise long-term support for the organisation.
· Take the lead on any General Shelter talks within the local community.
· Collaborate with the Education team and support them with workshops where requested and relevant.
· Manage and oversee events on the day of happening, including problem solving, welcoming guests/supporters, directing event set-up, communicating with staff and organizing vendors. Ensure all event equipment such as gazebo’s, tables, chairs, information stand, marketing materials, etc are available and loaded onto vehicles the night before and then unloaded when returned.
- Communicate with other members of the Fundraising team to create effective advertisements for each event, creating paper based items such as posters and information or for the website/Facebook online advertisements for individual events., leaflets and online advertisement.
- Anticipate and plan for different scenarios and where necessary plan multiple events at once.
· Have overall responsibility for the promotion and performance of the onsite and offsite Charity Shops liaising regularly with and managing the Onsite Shop Supervisor and offsite Shop Manager. Ensure that the EPOS system incorporating the Retail Gift Aid process works correctly and captures GA where possible.
· Actively promote and coordinate the collection of items for fundraising recycling, via the individual Charity Shops.
· Coordinate the distribution, collection and careful recording of money spinners , individual money collection tins and food collection bins.
· Pro-actively seek out new collection sites and times, gaining local council licences where necessary and be involved and co-ordinate these. Includes street collections ( Christmas and Race week) via Cheltenham Borough Council, Pets At Home store collections and regular supermarket collections.
· Ensure events are well manned by Volunteers and as much support is given as possible to all activities profiling the Shelter.
· Post and monitor adverts for and then recruit and induct new Volunteers for various non animal related roles as demand dictates within the Shelter.
· Monitor, encourage and support those volunteers in all aspects of daily life within both the Shelter and at all external events.
· Record regular hours of all Volunteers, hold thank you events and organise recognition certificates for long service Volunteers.
· Attend various Networking events to make new contacts and keep up to date with all local and national Volunteering groups and news.
· Promote the Animal Shelter in a positive and pro-active manner by improving systems and methods and provide an exemplary lead to staff.
· Provide excellent customer care when in contact with members of the public, supporters, sponsors ,and other’s presenting a professional image at all times.
· Carry out any other reasonable duties as required by the General Manager, Operations Manager or Head of Fundraising
Churches Conservation Trust (CCT) is the national charity caring for historic churches at risk. As the operator of the third largest heritage estate in charitable ownership in the UK, our 356 historic churches include examples of irreplaceable architecture, archaeology and art from 1,000 years of English history.
CCT has an international award-winning reputation in heritage conservation and regeneration. All churches in our care are listed, mostly Grade I and II*, and some are Scheduled Ancient Monuments.
Without our care, these buildings might have disappeared entirely. Instead, they are enjoyed as social, tourism, educational and cultural resources, kept open, in use, and living once again in the heart of their communities.
Overall job purpose
As Finance Officer you will manage the purchase ledger, finance inbox and reconcile all transactions in bank up to TB, ensuring monthly deadlines are met and accurate information is entered into CCT’s accounting system.
We have recently published our TRUST values, which outline the behaviours and expectations that act as our foundations at CCT. We have attached the pack, outlining each value, which we will also be using as part of our shortlisting and interview process to find the right candidates that align with our values.
If you would like to apply for this role, please visit our recruitment portal to begin your application. You will be asked to submit a CV and a short supporting statement (max 2 sides A4) outlining why you’d like to apply and how you fulfil the person specification for this post, so you’ll need to refer to the job description.
The closing date for receipt of applications is 8am on Monday 17th November 2025.
The interviews will take place in Northampton on Tuesday 25th November 2025. Please note that the interview date and location have been specifically chosen according to the availability of the panel.
Please note: As part of our recruitment process, we undertake candidate psychometric testing, you will receive an email following your application submission asking you to complete a series of activities.
All successful applicants will be subject to a basic DBS, references and right to work checks.
We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.
If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact us.
We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.
We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Talent Set are partnered with leading Health organisation who is seeking a Senior Media and PR Manager – Policy, Campaigns and Public Health to join their ambitious media and PR team. This is an exciting time to join the organisation as they launch a new five-year strategy this autumn to supercharge efforts to transform lives. This role is a fixed-term, 12-month contract.
Key responsibilities
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Develop and lead the delivery of ambitious annual media and PR plans for the charity's policy, campaigns, and public health activities, ensuring alignment with the new overarching strategy.
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Lead media and PR activity to build profile that increases the charity's influence, engagement, and support among target audiences.
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Champion the needs of people affected by breast cancer within the media.
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Engage key policy decision-makers and the NHS with the charity's calls to action.
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Communicate vital early detection health information and messaging to health professionals and the public.
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Digest and translate complex health information and policy subjects into accessible and engaging copy for the media at pace.
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Apply an instinctive news sense to identify proactive and reactive media opportunities to secure impactful media profile and share of voice.
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Work closely with colleagues to forward plan and maintain tight alignment and consistency across all communications output, demonstrating a strategic mindset.
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Play a key part in supporting the day-to-day leadership of the wider media and PR team.
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Effectively prioritise multiple and complex projects, handling conflicting demands and tight deadlines.
Person Specifications
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Excellent ability to build and nurture impactful relationships, both internally and externally, at all levels.
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An effective negotiator with the ability to balance complex and sensitive stakeholder needs to secure media profile that delivers critical information to key audiences.
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A sensitive communicator in interactions with people affected by cancer who support the charity’s work.
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Strong experience working in health communications, and media/PR relations environments.
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A natural planner with a strategic mindset who considers the bigger picture.
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Proven ability to digest and translate complex health information and policy subjects into accessible and engaging copy for media.
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Proven ability to prioritise multiple and complex projects and manage conflicting demands and tight deadlines.
What’s on Offer:
- This is a 12 month FTC, starting as soon as possible.
- Hybrid working set-up - 2 days a week in central London
- Salary banding £47,000-£52,000
- Full-time role, due to the busy nature of the role we can only consider applications who can work 5 days. If you already work in a job share, we could consider two applications from candidates who have previous worked in that setting together.
How to Apply: To apply, please submit your CV demonstrating your suitability for this role by clicking the “apply now” button.
The process: If your experience aligns with what we're looking for, a member of our team will be in contact to discuss the role with you in more detail before presenting your profile to the client. We will also ensure that all applicants receive an email to inform them of the outcome of their application.
To avoid any potential delays or your application being missed, please apply solely via the 'Apply Now' button.
Commitment to Diversity: The Talent Set and our partner organisation are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
We are looking for a Sector Development Lead to drive growth and impact in the primary education sector at a pivotal moment for the Leadership Skills Foundation.
This newly created role comes at an exciting time: we’re expanding our programmes, deepening partnerships, and rolling out a refreshed brand.
You’ll play a key role in helping us reach more young people and maximise our impact.
As Sector Development Lead, you’ll lead income generation and customer growth in the primary sector. From designing integrated sales and marketing strategies to delivering outreach and events, you’ll champion our offer and act as a trusted sector voice - shaping offers that meet the needs of schools, empower learners, and delight our customers.
We’re seeking someone with experience in sales, sector development, or programme growth, with a proven ability to achieve ambitious targets. You’ll bring creativity and confidence in delivering outreach campaigns across both digital and in-person channels, underpinned by a strong understanding of the UK education system, particularly with insight into the primary sector.
Thriving on building relationships and influencing stakeholders, you’ll use data and insights to inform decisions and adapt approaches. Alongside these skills, you’ll be a collaborative team player and a compelling storyteller, able to balance strategic thinking with hands-on delivery as well as passion for creating meaningful opportunities for young people.
If you’re an experienced development professional who thrives on spotting opportunities and delivering results, we’d love to hear from you.
Role purpose:
Drive the growth of the primary education sector, leading on centre acquisition, income generation, and customer experience.
Develop and deliver integrated sales and marketing strategies, including digital lead generation, network development, key segment outreach, and data-led campaign planning.
Act as the sector lead, using insight to shape positioning, monitor market maturity, and influence internal and external strategy for long-term impact.
Key responsibilities:
Planning
Shape and deliver the Primary Sector Development Plan.
Sales & growth delivery
- Drive income and centre growth targets across all relevant programmes.
- Develop tailored acquisition and conversion strategies by segment, including cold outreach, warm lead nurture, events, and campaigns.
- Track and report against sector income targets, centre growth metrics, lead conversions, and ROI using dashboards and data analysis.
Marketing and lead generation
- Design and test sector-wide digital campaigns in collaboration with marketing teams and, where relevant, external agencies.
- Manage audience segmentation, personalised journeys, email marketing, and paid social media campaigns targeting school leaders, MATs, and parents.
- Plan and deliver events related to the Primary sector and represent the organisation externally when required.
- Contribute towards content strategy across case studies, impact stories, webinars, and sector PR/editorial opportunities as required.
Customer Experience (CX) & retention
- Lead on sector-specific centre onboarding, retention strategies, and cross-sell pathways.
- Be responsible for mapping and reviewing the customer journey, reducing friction for customers, and removing internal barriers.
- Develop Customer Experience led comms plans to ensure consistent, high-quality touchpoints that support relationship building and long-term value.
Collaborate across teams and support innovation
- Contribute to team planning meetings, training sessions, and department-wide initiatives.
- Support the induction of new team members and contribute to a collaborative, learning-focused team culture.
- Be an engaged member of the Engagement and Marketing Directorate and carry out any other reasonable duties as requested by the Head of Business Development.
Skills, experience, and knowledge
Essential
- Proven experience leading sales, sector development, or programme growth.
- Experience in designing and delivering multi-channel marketing or outreach plans, ideally across digital and in-person formats.
- Demonstrable success in achieving income and acquisition targets within a complex stakeholder environment.
- An understanding of education systems in the UK, particularly the primary sector.
- Experience of working on your own initiative, taking a pro-active approach to your work.
- Strong communication and interpersonal skills.
- High level of presentation skills to external stakeholders.
- Experience of data management and analysing insight to inform decision making.
- An ability to network, influence and build relationships with key stakeholders and customers.
- Collaborative mindset with the ability to build strong working relationships across teams
- Ability to use Microsoft Office programmes comprehensively to support customer interaction and information presentation.
- An ability to prioritise your workload and focus on importance of tasks.
Desired
- Experience with campaign management tools and marketing platforms (e.g., HubSpot, Mailchimp, Google Ads, LinkedIn Campaign Manager).
- Experience working directly with or selling into primary schools, MATs, or local authorities.
- Strong understanding of the UK primary education landscape, including MATs, independent schools, and local authority priorities.
- Understanding of education inspectorate frameworks, and how they impact school decision-making.
- An understanding of awarding body function and responsibilities.
The client requests no contact from agencies or media sales.
Deadline for applications: 9am on Monday 24th November 2025
Salary: £35,327 per annum, pro rata
Contract: Fixed Term contract to 31st March 2027, Full Time (37.5 hours per week) We operate a blended working approach where you will be required to work in the office two days a week, Wednesday & one other day tbc
About The Role
As a Grants and Learning Officer, you’ll be helping us to deliver our ambitious, nationwide grants programme. We currently support over 500 grassroots organisations and 18-30 year old creatives, and have a busy grants cycle to manage, alongside ever-increasing numbers of applications.
This year, we’re building and migrating to a new grants database and you’ll play an integral role on the project team. In addition, you’ll manage an assigned portfolio of grants, and help with all aspects of the funding cycle. You’ll support applicants and funded partners, make funding recommendations, administer grants, provide feedback and support, and visit projects.
About You
First and foremost, you’ll be passionate about the work that Youth Music does. As a skilled administrator, you’re not fazed by planning, monitoring, reporting, and spreadsheets. You have an eye for detail. You’ve got good IT skills and working knowledge of how databases operate. With the development of our new database this is an exciting opportunity for someone who enjoys developing processes and working with data and detail.
You’re a collaborative worker who enjoys being part of a friendly team, as well as travelling on your own to build new relationships with a diverse range of people. As a grants manager you’ll have an instinct for what’s important – when to give advice, and when to step back.
Key Responsibilities
Grant Making
- Relationship management for a diverse portfolio of grants within allocated areas or specialisms.
- Maintain an up-to-date knowledge of the music/creative landscape and issues affecting your allocated areas.
- Provide telephone, online (e.g. Zoom, Microsoft Teams, webinars) and email advice to potential applicants.
- Assess grant applications.
- Make recommendations to the assessment panel.
- Efficient and effective turnaround of grants administration, primarily through our grants databases (Salesforce and Grant Tracker).
- Ensure data in the grants database is accurate and up-to-date, and support with data input, analysis and cleansing.
- Review grant requirements and ensure quick processing of payments.
- Undertake visits to funded projects and attend events.
- Provide advice and feedback to successful and unsuccessful applicants.
- Support the running and facilitation of events.
- Contribute to the improvement of Youth Music’s funding processes and procedures in line with the flexible funding principles we’re committed to.
- Provide support to others in the wider Youth Music team.
Learning and Projects
- Undertake project-based tasks as part of wider team or organisational project work.
- Specialist knowledge about assigned areas of Youth Music’s work or operations and produce relevant outputs to help us and others to learn and develop.
- Produce resources and content for the Youth Music community.
- Present information and learning to internal and external colleagues.
General
- Carry out all such additional duties as are reasonably commensurate with the role.
- This post will require travel across the UK, occasionally involving overnight stays.
- This job description is not necessarily an exhaustive list of duties but is intended to reflect a range of duties the post-holder will perform.
Person Specification
Essential Criteria
- Experience of working or volunteering in music education, music industries, grants management, youth work or advocacy, education, or not-for-profit settings.
- Familiarity with the funding process.
- Experience of working in an administrative role.
- Experience using databases and other software.
- Proficient IT skills, including Microsoft Teams and Office (in particular Outlook, Excel and Word).
- Organisational and administrative skills, able to prioritise and work to deadlines.
- Attention to detail.
- Confident in decision-making and can work autonomously.
- Ability to think creatively to solve problems.
- Interpersonal skills and the ability to work as part of a team.
- Ability to communicate effectively with different types of people.
- A clear and persuasive verbal communicator with the ability to write in plain English.
- Ability to build and manage relationships.
- Analytical skills (you’ll be required to read and respond to applications and reports).
- Commitment to inclusion, diversity, equity and access (IDEA), with good awareness of accessibility and understanding of inclusive best practice.
Desirable Criteria
- Experience of project management, including financial planning and management.
- Understanding of the social issues facing children and young people today.
- Understanding youth voice and/or participatory grant making practices.
- Understanding of organisational best practice (safeguarding, financial health, governance, equality, and diversity).
- Understanding of the music education and / or music industries landscape.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Housing Lead
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Job Title: Housing Lead
Location: Havering, Close to Harold Wood Elizabeth Line station. Please note that this service does not have step free access.
Salary: £30,400
Shift Pattern: 37.5 hours per week Monday to Friday between 09:00 - 17:00. You may need to be flexible on these hours as per service requirements.
About the role
This is an exciting opportunity to join a new service which works with offenders as they are released from prison. It is a community based setting, rather than custodial where residents can go out in the community, depending on their Licence restrictions. Join our team as a Housing Lead to play a major part in supporting our residents with their long term housing needs. You will act as a bridge between various housing stakeholders and residents, to ensure a tailored move on plan is put in place which meets the needs of all. We thrive to ensure our residents have the right access to resources and tools to support them in reintegrating into the community, and re-establishing relationships to support with their rehabilitation.
Responsibilities include:
- Act as the main point of contact between landlords, housing associations, local authorities, private landlords, wider Social Interest Group Services, and our residents
- Work with the wider team to support residents with their long term needs
- Provide specialist support to the wider team to ensure they are regularly trained and kept up to date with policies and procedures, including government changes
- Provide regular reports and updates
- Manage current resident tenancies, ensuring timely rent payment
- Support with property and building management and maintenance including scheduling repairs
About you
We're looking for someone who has knowledge on different types of tenancies, an understanding of the types of needs of our resident group, and able to provide tailored solutions to meet their long term goals. You will have a true passion to support in making a change, supporting rehabilitation, and providing opportunities to people to make positive changes to their lives, and reintegrate into society. You will have a general understanding of the criminal justice system, and/or have experience supporting people with multiple/complex needs. Further, you will have:
- Previous experience in coordinating/delivering activities and interventions with people from different backgrounds
- Experience of working with people of complex backgrounds and/or a good understanding of the sector
- Knowledge of risk management and risk assessment
- Knowledge of license conditions and public protection
- Knowledge of tenancy management, able to share knowledge with others in the team and residents
- Understanding of the housing and social needs of people with multiple and complex needs
- The ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs.
- Excellent interpersonal skills, both written and oral. Ability to form and build effective relationships and rapport with others
- Ability to influence and negotiate positive outcomes with others
- Proactive in making decisions
- Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents
- Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency
We are interviewing on an ongoing basis so this job role may close early. We advise applying as soon as possible for your application to be taken into consideration at the early stages. As a note, Interviews are scheduled for week commencing 10th November.
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we offer
- 25 days (Full time equivalent) annual leave, increasing with the length of service
- Employer Pension Contribution
- Eligibility to register with Blue Light Discount Card
- Access to discounted tickets for music events, shows, sports and more
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
- EDI Ambassador programme
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.
We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
Additional Information
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Empowering independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital and off the streets
The client requests no contact from agencies or media sales.
Cranstoun is an independent charity and leading provider of specialist treatment, harm reduction and recovery services to those affected by drug and alcohol use. This is an exciting opportunity to become a Key Worker within our high performing psychosocial drug and alcohol service in HMP Birmingham.
We provide a range of services for those affected by drugs and alcohol. Our skilled and compassionate team work closely with people who use our services to change and save lives. We combine proven expertise in treatment and recovery with innovative approaches and actively involve those we help in improving the design of the services we provide.
You will be based in our psychosocial team working with adult males (over 18 years old). You will be responsible for delivering a range of elements of our substance use work including case management, assessments, care planning, the delivery of one-to-one interventions to include harm reduction and motivational work, group work, and engagement support as well as other associated duties. You need to be committed to supporting people who use our services to make positive changes to prepare them for release into the community, and you will arrange continuity of care. You will work in collaboration with the clinical team and integrated working is a key element of this role. You will work within the prison setting and contribute towards the wider prison drug strategy.
Having experience of supporting people with complex health needs including substance use, you will bring knowledge and commitment to deliver drug and alcohol treatment. You will have a non-judgemental attitude and a desire to support the lives of people who use our services to be healthier and safer by delivering a high-quality service.
Experience of working with drug and alcohol use is essential. You will be a competent communicator, with the ability to work independently and be comfortable and enthusiastic, both with the highlighted client group and working in partnership with other service providers. Previous experience or knowledge of working with individuals on opiate replacement treatment, and/or involved in the criminal justice system will be advantageous.
To apply for this role, please submit your CV, along with a Cover Letter outlining your skills, experience, relevant qualifications and values fit for the role.
Please ensure you clearly state the Job Reference Number on your Cover Letter.
Closing date: 14 November 2025.
We are an inclusive employer, committed to promoting equality and diversity in all areas of our work.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Sessional Assessing Social Worker
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Role: Self-Employed Form F Assessor
Locations: Newcastle, Sunderland, Durham, Stockton, Middlesbrough, Hartlepool, Bradford, Leeds, Doncaster, Huddersfield, Wakefield, Rotherham, Hull, Sheffield
Pay - £2,250 per Form F Assessment / £37.50 per hour, plus £250 bonus for ‘panel ready’ assessments, plus £250 bonus for completion within 16 weeks, plus 45p mileage
We are the UK’s largest specialist charity provider of fostering. Our core work involves providing high quality and well supported fostering families for children and young people in the care of local authorities.
As a ‘not for profit’ organisation, TACT puts the needs of our children and carers first and look to appoint individuals who are as passionate about fostering as we are. TACT invests all surplus income into staff, carers, and child development. This means that we have been able to establish expert in-house support services such as our TACT Health and Education Services and create TACT Connect, our ground-breaking scheme for care experienced young people and adults. New staff and workers will join us as we embark on a journey to become a wholly trauma-informed organisation with the aim of increasing our effectiveness and improving outcomes for the children and young people in our care.
As a self-employed worker with TACT, you will be a part of our amazing team of professionals working with our organisational values at the heart of their everyday practice. You can review our values here.
We are recruiting sessional assessing social workers to undertake Form F Assessments in Newcastle, Sunderland, Durham, Stockton, Middlesbrough, Hartlepool, Bradford, Leeds, Doncaster, Huddersfield, Wakefield, Rotherham, Hull, Sheffield
Our assessments are undertaken face-to-face and applicants should be able to travel across the regions listed above for visits to prospective foster carers.
Key Duties for Form F Assessors include:
- To undertake and complete Form F assessments in the timescale set out in our policy and guidance.
- To visit personal referees as identified on application form for prospective foster carers.
- To ensure that all checks and references are undertaken and completed.
- To provide to the supervisor, regular written updates of the draft assessment.
- To liaise with our administrative team concerning the progress of administrative checks and completion of the Form F.
- To be available for supervision, consultation or liaison as required.
- To be available to present completed Form Fs to the virtual fostering panel and provide support to the applicants through this process.
- To be aware of our child protection procedures and immediately report any child protection matter or concerns to a TACT manager and any relevant placing authority and the area authority.
- To carry out the duties in line with our Foster Carer and Supervising Social Worker Standards and Practice Guidance.
Rates of Pay for Form F Assessors
- We will pay £2250 (inclusive of VAT) + up to £500 bonus payments (if criteria are met) upon submission of a successfully completed Form F Assessment.
- £37.50 per hour for assessments which are not completed, and any other piece of work.
Please see the Self-Employed Form F Assessor Job Information Pack for a full breakdown of role requirements.
You will be DipSW, CSS or CQSW qualified and registered with the relevant regulatory body (Social Work England).
An Enhanced DBS check will be required for this role and will be undertaken by TACT on your behalf.
Closing Date: Sunday, 16th November 2025
Interview Date: Wednesday, 26th November 2025 (via Teams)
Safeguarding is everyone’s business and we believe that only the people with the right skills and values should work in social work. As part of our commitment to safeguarding, we properly examine the skills, experience, qualifications and values of potential staff in relation to our work with vulnerable young children. We use rigorous and consistent recruitment approaches to help safeguard our young people. All staff are expected to work in line with TACT’s safeguarding policies.
The postholder will provide advice, guidance and coaching to parents and carers of children aged 8-18 years to help them to develop new awareness and skills to enhance their support to their children through a combination of group-work and one-to-one sessions.
As part of the Surrey Wellbeing Partnership, The Eikon Charity provides a wide range of emotional wellbeing and mental health services for children & young people. Through this work we have seen how challenging parents and carers can find supporting their children’s emotional wellbeing difficulties, particularly where they have Neurodivergent needs.
Supported by new funding streams, we are delighted to be recruiting to this new role of Family Wellbeing Practitioner with Neurodevelopmental Specialism, to be a key practitioner within our Family Wellbeing Service. As a practitioner, you will hold a caseload, working as part of a team to undertake assessments and deliver a range of evidence-based interventions, including EBSNA support, with a focus on support for families with children and young people with neurodevelopmental conditions.
Responsibilities
- To assess the needs and strengths of the parents/carers referred into the service and help them identify and implement strategies that will support them, help them identify individual goals to achieve desired change
- Deliver bespoke programmes of support, to parents/carers of children and young people diagnosed with or being assessed for neurodevelopmental conditions such as Autistic Spectrum Condition and/or ADHD. This could take the form of time limited 1:1 or group sessions or a blended approach depending on the needs presenting themselves
- To support the creation and development of and deliver workshops and presentations for small parent/carer groups covering a range of emotional wellbeing and mental health topics relevant to children and young people with neurodevelopmental conditions
- Record and review parent/carer goals using the Goal-Based Outcomes tool and use this to evaluate the effectiveness of interventions
- To involve parents/carers in the co-design of group work and ensure that the service responds to user voice and meets the needs identified
- To take responsibility for own caseload of parents/carers, some with complex and multiple needs
- To keep accurate records of individual engagement, evidence of change and celebrate progress with parents/carers to ensure support programmes can be accurately monitored and evaluated
- To provide written case studies as evidence of the effectiveness of individual interventions
- To identify a range of specialist services and agencies who can offer further support for parents and families
- To work collaboratively with other Eikon delivery teams in delivering interventions for children, young people and families
- To promote the service within The Eikon Charity and with statutory and voluntary sector partners across the region – this might include presentations at networking events and production of promotional material
- To assist with the development and progression of the Family Wellbeing Service by adhering to all communication requests and assisting with peer progression development when requested through case supervision
Organisational requirements
- Understand and act when safeguarding issues need to be escalated
- Work within Eikon’s internal policies, safeguarding and data protection regulations
- Work as part of a team and attend team meetings, training events and participate fully in 1:1
- Work co-operatively and under the management of The Eikon Charity staff to ensure the highest quality of delivery and support
- Be responsible for equipment/resources
- To promote, monitor and maintain health safety and security in the working environment
- Attend and actively participate in regular clinical supervision
- Work some planned evenings or weekends
- Other work as requested by your line manager as needed to support our aims
Helping young people feel safe, heard and supported



The client requests no contact from agencies or media sales.
As a Community Fundraiser you will plan, deliver and promote community fundraising activities and events to raise vital income, increases awareness of unpaid carers and build strong, lasting relationships with community supporters.
You will play a key role in developing relationships with local businesses, schools, faith groups, and community organisations, inspiring them to support unpaid carers, people with care and support needs and their families.
If you are someone who wants to make a real difference while developing your career in charity fundraising, we would love to hear from you!
What We’re Looking For
- Experience of community fundraising, events, or income generation
- Excellent relationship-building skills with people from all walks of life
- Confident communication and presentation skills
- Ability to organise events and campaigns
- Passion for supporting unpaid carers and the communities we serve
Key Responsibilities:
Community Fundraising and Events
- Organise, lead and evaluate all community fundraising activities and events.
- Support and inspire individuals, schools, and community groups to fundraise.
- Provide excellent stewardship to fundraisers, donors, and supporters.
Relationship Building
- Build partnerships with local businesses, faith groups, schools, and clubs.
- Develop innovative fundraising ideas to engage community supporters.
- Represent the charity at community events, presentations, and cheque collections.
Campaigns & Communications
- Work with the PR & Communications Officer to promote fundraising activities.
- Use social media and digital tools to engage supporters.
- Produce engaging fundraising materials and updates.
Administration & Reporting
- Keep accurate records of income and supporter details using the CRM/database.
- Monitor progress against fundraising targets.
- Ensure fundraising activities comply with relevant fundraising regulations.
What We Offer
- Competitive salary
- Starting annual leave entitlement of 25 days, increasing with service to a maximum of 30 days (and Bank Holidays), plus your 'birtholiday'
- Pension contribution scheme
- Mobile phone, laptop, and paid mileage
- Hybrid working
- Benefits platform offering flexible high street savings and discounts on top brands
- Employee Assistance Programme and wellbeing platform
- Ongoing training and development opportunities
- A supportive, flexible workplace where your contribution makes a real difference
The client requests no contact from agencies or media sales.
About The Role
We’re looking for a creative, proactive and digitally savvy Social Media and Content Assistant to join our Communications team. You’ll support the planning, creation and delivery of engaging content across our social media channels, with a particular focus on Instagram and TikTok.
You’ll be responsible for creating content that helps the organisation achieve our marketing objectives, which are:
- Inspire inclusive practices among projects and professionals working with young people in music.
- Build the credibility of Youth Music among young creatives.
- Grow awareness of Youth Music as the leading voice on young people and music.
- Demonstrate the impact of Youth Music’s work and partnerships.
- Support the organisation in achieving our ambitious fundraising goals.
You’ll be line managed by the Digital Marketing Manager and will work closely with the Digital Content Lead.
About You
This role is ideal for someone who lives and breathes social media, loves spotting trends, and has a passion for storytelling that spotlights the work of young people amnd grassroots projects.
Key Responsibilities
- Spot and recreate viral trends, adapting them into engaging content for Youth Music’s audiences.
- Confidently use TikTok and Instagram features, trending sounds, and best practices to boost reach and engagement.
- Support in planning, creating, editing and scheduling content (Reels, TikToks, Stories, carousels, graphics, blogs).
- Capture and share content from live events, including NextGen community events, festivals, and project visits (occasional evenings and weekends required)
- Oversee our social media channels on your working days, monitoring all channels (TikTok, Instagram, Threads, Facebook, YouTube and LinkedIn) and liaising with the Digital Content Lead to ensure that messages and comments are responded to promptly and appropriately.
- Contribute ideas for campaigns and activations that highlight Youth Music’s impact and opportunities.
- Craft unique copy for multiple channels and formats across campaigns, business documents and owned media.
- Support the preparation and running of content shoots, from planning to on-the-day assistance.
- Research trends, youth culture and peer organisations’ activity to inform fresh and relevant content ideas.
- Track and analyse content performance, supporting the creation of regular insights reports.
- Ensure all content is accessible, inclusive, and aligned with Youth Music’s brand guidelines.
- Assist in maintaining the Asset Management System, ensuring all assets include accurate information (such as credits and consent details) and are regularly updated.
- Support with ad hoc design work and editing of templates for key campaigns e.g. the Youth Music Awards
General
· Carrying out all such additional duties as are reasonably commensurate with the role.
· This job description is not necessarily an exhaustive list of duties but is intended to reflect a range of duties the post-holder will perform.
· Commitment to equality, diversity and inclusion, with good awareness of accessibility and understanding of inclusive best practice.
Person Specification
Essential Criteria
- Minimum 12 months’ cumulative experience in a social media, digital content or communications role.
- Strong understanding of social media platforms, particularly Instagram and TikTok.
- Confident using TikTok and Instagram features, sounds and trends to create engaging content.
- Clear and accurate written communication skills with good attention to detail.
- Ability to edit short-form videos using tools such as CapCut, Canva or Adobe Premiere.
- Basic graphic design skills, ideally using Canva or similar software.
- Confidence contributing ideas and supporting campaign planning.
- Strong organisational skills and ability to work to deadlines.
- Enthusiasm for Youth Music’s mission to equalise access to music.
- Interest in the UK music scene, particularly youth and grassroots projects.
- Willingness to work occasional evenings or weekends to capture live event content.
Desirable Criteria
· Experience creating and scheduling social media content (through work, volunteering, studies, or personal projects).
· Awareness of accessibility and inclusive content principles.
· Experience capturing and editing content at live events or festivals.
· Understanding of social media analytics and performance measurement.
· Familiarity with social media scheduling or reporting tools such as Sprout Social, Buffer or Hootsuite (desirable).
· Knowledge of Adobe Creative Suite (Photoshop, Illustrator, Premiere)
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Senior Events Officer
35 hours per week, Monday to Friday 9am–5pm (some evenings and weekends)
Permanent
Hybrid working – home-based and in Alton, Hampshire (two days a week)
£30,000–£34,000 (depending on experience)
About the Role
Are you passionate about creating unforgettable experiences? As our Senior Events Officer, you’ll take the lead in planning and delivering a portfolio of high-profile fundraising events that inspire, engage and make a real difference for kidney patients. From overseeing event logistics and marketing to managing budgets and nurturing supporter relationships, you’ll ensure every event runs smoothly and every supporter feels valued.
You’ll also mentor and guide either our Event Officer or Fundraising Assistant, helping to build a high-performing team that shares your passion for delivering outstanding events.
If you thrive in a fast-paced, hands-on environment and love seeing your ideas come to life, this is the role for you.
Join an ambitious Fundraising team that has been growing non-legacy income 34% year-on-year since 2021
What You’ll Do
- Lead the planning, management, and delivery of a varied portfolio of fundraising and challenge events, for example: Cambridge Half Marathon | The Big Half | London Landmarks Half Marathon | Manchester Half Marathon | Virtual Challenges (Marathon May, October Dog Walk) | Great North Run | Cardiff Half Marathon | Do your own thing | plus other events as agreed
- Oversee event budgets, monitoring costs and ensuring financial targets are met.
- Line-manage, coach and support the Fundraising Assistant to ensure team success.
- Develop and implement marketing and recruitment strategies to maximise participation and income.
- Deliver exceptional supporter experiences, ensuring participants feel valued and inspired.
- Build and maintain strong relationships with suppliers, agencies and partners.
- Ensure all events comply with health, safety, insurance and risk regulations.
- Evaluate event performance and produce insightful reports to drive continuous improvement.
- Collaborate with colleagues across fundraising and communications teams for integrated campaigns.
- Keep up-to-date with market trends, exploring new opportunities for the charity.
What You’ll Bring
- A minimum of two years’ experience in a fundraising or events role, with a proven ability to deliver successful events.
- Proven experience in organising challenge events, using creativity and strategy to maximise participation and revenue.
- Line management experience, coaching and inspiring colleagues to reach their potential.
- Excellent project management skills – you can juggle multiple events and deadlines with ease.
- A creative flair for spotting opportunities, developing ideas and executing them flawlessly.
- Strong communication and interpersonal skills – you know how to build lasting relationships.
- A passionate, energetic, and self-motivated approach to delivering excellent supporter experiences.
- Experience managing budgets and suppliers to ensure smooth event delivery.
- An eye for detail and a knack for problem-solving, keeping events running seamlessly.
Desirable:
- Experience with Beacon or other fundraising databases.
- Knowledge of fundraising regulations and data protection.
- Understanding of long-term or chronic health conditions.
Why Join Us?
Kidney Care UK is at the forefront of supporting people affected by kidney disease. By joining our events team, you’ll play a key role in helping us engage with supporters, raise vital funds, and make a tangible impact on people’s lives. Plus, you’ll get to work in a supportive, friendly and flexible environment where your ideas and creativity are celebrated.
Employee Benefits:
Opportunities to take on an apprenticeship: Fundraiser (level 3) - apprenticeship training course
Employee assistance programme | Generous annual leave | Pension | Cycle2Work scheme | Flexible working | Retail discounts | Family leave | Health cash plan
We are the UK's leading kidney patient support charity



The client requests no contact from agencies or media sales.
About us
The Refugee Council is the nation’s refugee charity. Together with community groups, partners and volunteers, we help people who have escaped war and persecution to rebuild their lives, integrate into communities, and play their part in Britain. Born in the aftermath of World War II, our frontline services support over 14,000 refugees each year to find safety, get to know their neighbours, and enter education, training or work. We share our evidence and expertise with policymakers to help build integrated communities where everyone can contribute.
Our Values
Our values underpin everything we do:
- Inclusive: We are inclusive. We work with - not for - refugees and people seeking asylum, so they have an equal voice, co-producing projects and ensuring their expertise and experiences are at the heart of what we do.
- Collaborative: We are collaborative. Working with others is a priority in order to have the collective impact that is vital to achieve policy and practice reform.
- Courageous: We speak out when we see injustice, cruelty and unfairness. We always stand up for what we believe is the right thing to do to transform the experiences of those seeking protection in our country.
- Respectful: We are respectful of all those we interact with. We treat everyone – our staff, volunteers, beneficiaries, partners and people we disagree with – with the same respect, professionalism and understanding.
About the role
The resettlement team provides advice and support for refugees on resettlement and relocation schemes to help them access services and mainstream provision and establish community links. Working closely with local stakeholders and in partnership with other voluntary sector agencies running similar services across the UK, the Refugee Council resettlement team promotes both the integration and independence of this group.
The Refugee Council work in partnership with Migration Yorkshire and Local Authorities across Yorkshire and Humberside to deliver the regional Resettlement programmes including the UK Resettlement Scheme, Afghan resettlement programmes (ARAP and ACRS), VPRS and VCRS. The resettlement team provides advice and support for resettled refugees to help them access services and mainstream provision and establish community links. Working closely with local stakeholders and in partnership with other voluntary sector agencies running similar services across the UK, the Refugee Council resettlement team promotes both the integration and independence of this group.
The Refugee Council work in partnership with Migration Yorkshire and Local Authorities across Yorkshire and Humberside and Bassetlaw to deliver the regional Resettlement programmes. The Senior Resettlement Worker will work closely with the management teams in Migration Yorkshire and the relevant Local Authorities. The Senior Resettlement Worker will work with the Area Manager co-ordinate the work of the resettlement teams in South Yorkshire. Along with the Area Manager Senior Resettlement Workers are responsible for the line management Resettlement Workers, who deliver direct services to clients and support with complex cases including safeguarding.
The South Yorkshire Resettlement Team works from the Sheffield office. This role will involve a hybrid of home and office work with outreach in the community. The role involves work across South Yorkshire including Doncaster, Rotherham, Sheffield and some work in Bassetlaw.
Staff benefits
To reward our staff for the value they bring, we offer a variety of enhanced terms and conditions and a wide range of benefits, including:
- Training & Development
- Employee Assistance Programme
- Pension Scheme
- Work Life Balance Policies
- Employer-Sponsored Volunteering
- And more.
Let’s work together to improve the lives of refugees in the UK - apply on our website today.
Closing date: Sunday, 9 November 2025.
Ensuring that the Refugee Council is an inclusive and accessible place to work is important to us. We want to enable people from different backgrounds to apply and thrive with us. We believe our recruitment process enables that and are also happy to make adjustments on request.
About the opportunity
As a Procurement Assistant within our Finance & Assurance directorate, you'll be part of a dynamic team that's transforming how we deliver financial partnership across the organisation. We're on an ambitious journey to become the Society's single point of financial truth - trusted partners and credible experts who enable the organisation to make faster, better-informed decisions. This is where you'll build your procurement expertise while making meaningful impact, where your support enables our procurement team to focus on what matters most: transforming lives affected by dementia.
This is an excellent opportunity for someone at the start of their procurement career or looking to move into the field. You'll be the person who supports Procurement Officers and Business Partners to deliver their work across the Society. From major strategic projects to day-to-day operational needs. You'll handle a broad remit of work, from keeping records organised and gathering data that spots efficiency opportunities, to helping design how we communicate with colleagues across the organisation. It's a role that gives you genuine insight into procurement in action at a major charity, building knowledge and experience that will set you up for future success.
You'll also collaborate closely with other Assistants and Trainees across Finance & Assurance, bringing fresh thinking about how we can work together more seamlessly and support colleagues even better.
The Apprenticeship Opportunity
We're committed to developing our people, and we're open to supporting the successful candidate to pursue a Level 3 Procurement & Supply Assistant Apprenticeship - though this isn't essential, and we equally welcome applicants with prior experience who are looking for their next step.
This apprenticeship offers:
- Two qualifications in one – You'll gain both the apprenticeship standard qualification and Chartered Institute of Procurement & Supply (CIPS) certification.
- Clear progression pathway – With the option to progress onto Level 4 if desired.
- Manageable timescales – The programme typically takes between 13-15 months to complete.
- Flexible start – Learners can commence the apprenticeship within 3 months of starting the role.
- Professional development – Structured learning combined with on-the-job experience.
Apprenticeship Eligibility Requirements
To be eligible for the apprenticeship programme, you must:
- Have lived in England for the last 3 years.
- Be aged 16 or above (there is no upper age limit).
- Spend more than 50% of your time working in England.
- Not hold a higher qualification in the same subject area as the apprenticeship.
About you:
You're someone who's organised, eager to learn, and excited about building a career in procurement. You understand that great support work isn't just about completing tasks. It's about being proactive, spotting opportunities to improve processes, and helping teams work more effectively. You're comfortable with data and administration, and you're keen to understand the bigger picture of how procurement drives value.
You'll have:
- Good organisational and administrative skills, with attention to detail and the ability to manage records, files and documentation accurately.
- Good numerical and analytical abilities, comfortable working with data to support reporting and identify opportunities for improvement.
- Effective communication skills, able to engage with colleagues at different levels and help them navigate procurement processes.
- Enthusiasm for learning and development, with a genuine interest in building procurement knowledge and expertise over time.
- Ability to work both independently and collaboratively, taking initiative while also thriving as part of a team.
- Proficiency with standard IT systems and a willingness to learn finance or procurement software (existing experience with finance systems would be beneficial but not essential).
What you’ll focus on:
- Supporting Procurement Officers and Business Partners to deliver high-quality contract management and advice to colleagues across the Society, with a focus on driving efficiencies.
- Managing procurement records, files and documentation with accuracy and care, ensuring information is accessible and well-organised.
- Providing administrative support to the procurement team and wider directorate, including scheduling and minuting meetings.
- Gathering and analysing procurement data to help identify efficiency opportunities and support senior colleagues with recommendations.
- Helping colleagues across the Society navigate and understand our procurement processes through creative engagement approaches.
- Working collaboratively with other Assistants and Trainees across Finance & Assurance to address duplication, streamline administration, and improve how we support the Society.
Can you see yourself as part of the team that keeps procurement running smoothly while building valuable career experience? Are you ready to learn, contribute, and grow in a role where your support makes a real difference? Can you bring enthusiasm, organisation and a collaborative spirit to help ensure every pound is spent wisely in our mission to end the devastation of dementia?
Important Dates
The deadline for applications is 23:59 on Sunday 23rd November 2025.
Interviews will take place in December 2025 and will take place virtually.
About Alzheimer's Society
Dementia is the UK’s biggest killer. One in three people born in the UK today will develop dementia in their lifetime.
At Alzheimer’s Society, we’re the UK’s leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.
Together with our supporters, we’re working towards a world where dementia no longer devastates lives.
Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.
Our commitment to Equity, Diversity, Inclusion & Belonging
We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.
We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.
Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people.
Our hiring process
During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply. Please also contact Alzheimer’s Society Talent Acquisition Team via [email protected] for application support or any adjustments you might need.
To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.
We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.
We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a DBS check at the relevant level.
Giving back to you
Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society.
You can also visit our Working for Us pages, which give you more information about what it’s like to be an employee at the Society.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Corporate Membership Officer – Commercial Relationships and Fulfilment
Job Location: London, UK
Salary Range: £34,274
Benefits: Pension, private medical insurance, travel insurance, 24 days annual leave (in addition to public holidays)
Duration: Permanent
Hours: Full-time (35 hours per week)
ABOUT IWA
Drawing exceptional professionals from over 140 countries, the International Water Association (IWA) brings together scientists, researchers, technology companies, and water and wastewater utilities, working to address the world’s most urgent water challenges where and when they arise, from ridge to reef and from catchment to tap. IWA has become an international reference point and source of durable water solutions, products and services that are robust and flexible enough to be universally applicable, easily accessible, and locally adaptable.
IWA is committed to the inclusive goals of access for all to water supply and sanitation, recognised as human rights. As the leading international network of water sector professionals, IWA makes a fundamental contribution to progress on these goals, connecting sector actors and facilitating the sharing of knowledge, especially by linking the worlds of research and practice.
The Association publishes 14 scientific journals and over 40 books per year on water management. IWA members develop leading-edge innovations and synthesise these through the work of its Specialist Groups, Clusters and a set of global programmes, such as the Digital Water Programme and the Climate Smart Utilities Initiative. IWA has a worldwide staff of approximately 50, with headquarters in London and a regional office in Chennai, India.
PURPOSE OF THE JOB
Reporting to the Membership Manager, the Corporate Membership Officer – Commercial Relationships and Fulfilment will:
- Manage and grow relationships with corporate and university members.
- Drive new partnerships, membership sales, and sponsorship opportunities, with clear revenue targets, while maintaining strong long-term relationships with existing members.
- Identify and convert opportunities that enhance IWA’s profile and support membership growth.
This is a dynamic role for a confident, articulate account manager who thrives on building relationships. The successful candidate will combine strong customer service skills with proven B2B sales and account management experience, excellent time-management/organisation, cultural awareness and sensitivity when working across regions, and excellent communication abilities.
MAIN DUTIES AND RESPONSIBILITIES
Account Management
- Act as the dedicated account manager for IWA’s portfolio of over 400 corporate and university members.
- Deliver expert advice, support, and engagement to maximise member value.
- Manage the end-to-end membership cycle (prospecting → onboarding → renewal), ensuring timely renewals and accurate CRM record-keeping.
Business Development
- Drive growth by identifying and securing new members, sponsors, and revenue opportunities.
- Own and report on a personal sales pipeline; meet or exceed agreed sales/retention targets.
- Upsell and cross-sell relevant services to both new and existing members.
- Promote IWA by developing a network of influential contacts within political, economic, social, and water sector communities.
Collaboration & Support
- Work closely with internal stakeholders including membership engagement, marketing, and IT teams to deliver the corporate membership strategy.
- Manage member queries and administrative processes, including billing and invoicing coordination, in line with the company’s SLA guidelines.
- Ensure a seamless client journey from prospecting to onboarding and retention.
- Represent IWA at events (where required), both within the UK and internationally, to promote membership and build commercial relationships.
The above job description contains the main duties and responsibilities for this position, and the role is expected to be approximately 60% developing new business and 40% managing existing accounts.
REQUIRED SKILLS, QUALIFICATIONS & EXPERIENCE
Skills & Knowledge
The ideal candidate will:
- Be a persuasive communicator with excellent written, verbal, and presentation skills.
- Have proven success in B2B new-business sales (meeting or exceeding targets) and account retention.
- Be an experienced account manager, confident in engaging senior business leaders.
- Demonstrate the ability to research, identify, and approach decision-makers independently.
- Bring marketing skills, with experience using diverse channels to attract and retain members.
- Have professional CRM experience (required), ideally with Salesforce (strongly preferred).
- Possess strong organisational skills, able to manage multiple priorities while maintaining accuracy.
- Show respect for cultural differences and the ability to work effectively with international stakeholders/time zones.
- Show creativity and analytical ability in problem-solving, with a practical, solutions-focused approach.
- Ideally, have experience within a membership body, or charity organisation.
- Proficiency in additional languages beyond English would be an asset.
Qualifications
- Minimum of a Bachelor’s degree in relevant areas (e.g., Business Administration, Marketing, Economics, International Relations).
- A Master’s degree in a similar area would be plus.
- Formal training and certification in sales and account management (preferably Salesforce Administrator) would be a strong benefit.
Experience Required
- 3+ years’ work experience in sales and account management.
- Experience working in membership associations and/or international organisations would be a strong benefit.
HOW TO APPLY
Applicants are asked to submit their CV.
Applications should be submitted before 13 November 2025.
Applications will be actively reviewed and interviews will be conducted on a rolling basis, so early applications are encouraged as the job posting may close earlier than advertised.
IWA is an equal opportunity employer.
ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED
The client requests no contact from agencies or media sales.