Support work jobs

About the Role
Medical Aid for Palestinians (MAP) works for the health and dignity of Palestinians living under occupation and as refugees. MAP is the leading UK charity delivering health and medical care to those worst affected by conflict, occupation, and displacement, in the occupied Palestinian territory and Lebanon.

In your role as a senior hands-on engineer and strategic advisor, you will play a pivotal part in shaping and advancing MAP’s cloud-first infrastructure strategy, with particular emphasis on Microsoft Azure and the organisation’s existing in-house hosted systems. You will act as a trusted expert and final escalation point for complex technical challenges, offering high-level support and strategic oversight across a range of infrastructure projects. A key part of your responsibility will be to empower the Technology Operations team to deliver secure, compliant, and mission-critical services that support MAP’s global workforce. In doing so, you will champion innovation, foster a culture of automation and continuous improvement, and ensure all initiatives are closely aligned with cybersecurity standards, data protection requirements, and broader operational best practices.

About You
The ideal candidate will have a strong problem-solving and diagnostic skills; able to work under pressure in high-stakes environments. Relevant Microsoft certifications (e.g., AZ-104, AZ-305, AZ-700).  Familiarity with ITIL, ISO27001, and service management practices. Experience working within NGOs, humanitarian aid, or international development sectors.
Experience supporting distributed teams across low-bandwidth or high-risk regions. SQL Knowledge and management. 

KEY RESPONSIBILITIES

Infrastructure Strategy & Modernisation

• Define and deliver MAP’s roadmap for scalable, cloud-first infrastructure with a focus on Microsoft Azure and self-hosted platforms.

• Provide architectural leadership for new systems and services, ensuring compliance, resilience, and operational sustainability.

• Collaborate with vendors and integration partners to ensure solutions are cost-effective, supportable, and secure.

Azure and Cloud Engineering

• Administer and optimise Azure environments, including virtual networking, VMs, storage, Azure AD, and backups.

• Implement Infrastructure-as-Code (IaC) using Bicep, Terraform, or ARM templates.

• Integrate cloud services with on-premises systems securely and efficiently.

• Ensure compliance with cybersecurity policies, working closely with the Cyber Security Manager.

On-Prem & In-House Hosted Systems

• Lead design and implementation of self-hosted services such as secure file storage, internal applications, or custom integrations.

• Ensure solutions are patch-ready, disaster-resilient, and aligned to industry standards.

• Drive improvements in documentation, uptime, and performance monitoring.

Escalation Support & Mentorship

• Serve as a third-line escalation point for infrastructure-related issues.

• Support and mentor the IT Support Team (UK & Gaza), raising skill levels and encouraging self-sufficiency.

• Lead post-incident analysis, root cause identification, and continual service improvement.

Governance, Compliance & Documentation

• Ensure technical changes follow governance processes, including change control, testing, rollback, and peer review.

• Maintain infrastructure documentation, including network diagrams, inventories, configurations, and DR plans.

• Ensure systems comply with GDPR, ISO27001, and MAP’s internal data policies.

Innovation, Risk & Technical Stewardship

• Identify and address technical debt, single points of failure, and legacy risks.

• Proactively recommend solutions that enhance security, performance, and efficiency.

• Stay current with developments in cloud computing, cybersecurity, and humanitarian tech practices.

• Support budget and cost optimisation efforts related to infrastructure, licensing, and service design.

SKILLS, EXPERIENCE & ATTRIBUTES

Essential

• Strong problem-solving and diagnostic skills; able to work under pressure in high-stakes environments.

• Confident communicator with the ability to translate technical language for non-technical stakeholders.

• Proven mentor with a collaborative and empowering leadership style.

• Highly organised, with strong documentation and change control discipline.

• Deep alignment with humanitarian values and sensitivity to operating in conflict and resource-constrained settings.

Desirable

• Relevant Microsoft certifications (e.g., AZ-104, AZ-305, AZ-700).

• Familiarity with ITIL, ISO27001, and service management practices.

• Experience working within NGOs, humanitarian aid, or international development sectors.

• Experience supporting distributed teams across low-bandwidth or high-risk regions.

• SQL Knowledge and management

• Experience managing existing tech stack such as WatchGuard Firewalls, Ubiquiti networking equipment, Darktrace, Egress, SoSafe, virtual networking, Entra ID etc.

Personal Attributes

• Commitment to MAP’s mission and values.

• Willingness to travel internationally as required.

• Champions diversity, equity, and collaboration.

• Adaptable, resilient, and responsive.

Disclaimer

MAP reserves the right to close this advert before the confirmed closing date when we are in receipt of sufficient applications.     

 We would therefore advise interested applicants to apply as early as possible. Due to the high volume of applications, we receive, we are unable to respond to every application. If you have not heard from us within two weeks of the deadline, then you have not been successful in shortlisting

Job title: Housing Caseworker

Salary: SCP scale 35, £44,711 pro rata

Hours of work: 21 Hours per week

Duration of contract: 3 year

Accountable to: Operational Manager

The post-holder will offer specialist legal advice services and provide representation for residents of the London boroughs facing eviction and homelessness. They will ensure that services are delivered to the highest standard, quality assured, delivered in accordance with funder requirements, and under Legal Aid funding for clients who are eligible for Legal Aid.  The post-holder will work in partnership with advice agencies, IKWRO and provide outreach services where required. 

IKWRO - Women’s Rights Organisation is a registered charity (number 1151507) which supports Middle Eastern women and girls living in the UK who are facing “honour” based violence, forced marriage, domestic violence or female genital mutilation.

As well as providing support to individual women and girls, we run training for professionals and campaigns for better laws and policies to protect women’s rights. We are recruiting a housing case worker/solicitor, who is able to model skills in safely engaging women based on mutual collaboration, trust and empowerment.

Above post is open to women only and are exempt under the Sex Discrimination Act 7(2) (d) and (e) and the Race Relations Act 5(2) (d) 1976. No agencies please.

Closing date: 31/08/2025

Interview: Week commencing of 01/09/2025

As Llangollen Railway marks its 50th anniversary, we’re seeking a committed and dynamic Trust Manager to help lead us into our next chapter. Following a period of consolidation and change, this is an exciting opportunity to champion our heritage, support a thriving volunteer culture, and enrich the experience of everyone who visits, learns, or gets involved with our special line.Hours:

Full Time (weekend working will be required occasionally)

Salary: £48,000

As a strategic thinker, you’ll lead the continued development of a strong culture of governance and collaborative working to ensure regulatory compliance, financial stability and the future sustainability of the Railway.

Supporting both the Board of Trustees and the Senior Management Team, you will play a pivotal role in delivering outstanding volunteer experiences, enriched learning opportunities, and an engaging visitor offer – all through the powerful lens of our railway’s unique heritage.

If you're ready to take on the challenge of guiding the Railway into its next 50 years, we’d love to hear from you.

Please review the Job Description and Person Specification for more details, and before submitting a formal application. 

“Providing free, independent, confidential and impartial advice”

Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Walworth and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns. 

Gateway Assessor

NJC Scale 2 - £28,050 to £28,427 per annum

Full-time – 35 hours per week

The role will assist in providing a quality service to clients through face to face, telephone and digital gateway assessment by supplying accurate, personalised, relevant information and guidance. You must have:

• Recent experience of undertaking the role of Gateway Assessor or of providing information, advice and guidance to the public either through face to face, telephone and emails including experience of exploring clients’ problems and identifying appropriate next steps.
• An understanding of the main enquiry issues involved in assessing clients' problems
• Experience of using interpersonal skills, including sensitive listening and questioning skills to understand the needs of others, especially in the context of telephony
• To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies

Closing date: 9.00 am Friday 15 Aguust 2025

Interviews: Wednesday 20 August 2025

In return, we can offer you a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% of gross salary, an Employee Assistance Programme and training and development opportunities to continue your professional development.

Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Citizen’s Advice is a leading advocate for change, offering free, confidential and impartial advice to people across England and Wales. For 85 years, Citizens Advice has been helping to shape a society that’s fairer for everyone by working on issues that affect the whole of society.

Here at Staffordshire North, we offer various services providing advice on debt, immigration, benefits, consumer and energy. Within our Debt Advice team, we help support a wide range of people to find a solution to their debt circumstances.

An opportunity to help people with their debt and money concerns, by launching your career into the third sector and joining our friendly advice team, where you will work in a fast paced, target driven environment, helping people across the country.

Purpose of the job:

As a Debt Advice Caseworker, you will provide high quality advice and casework services to our clients who call through to our national help desk. The role is fully telephone based, at our office in Stoke on Trent. The telephone lines are open from 9am-8pm Monday to Friday, and Saturday 9.30am-1pm. The role includes a variety of shift patterns in line with the requirements of the contract.

You will predominantly be advising clients on their debt issues over the phone, helping them to find solutions to their issues. No call is the same, and each client is given tailored advice dependent on their circumstances. The role is demanding, but  full training will be provided, and you will be, working as a part of an approachable and supportive team in a rewarding environment, allowing you to provide the best possible service to our clients.

Through your excellent communication skills and attention to detail, you will be able to deal with complex situations, provide accurate and detailed information, whilst achieving individual KPI’s and targets.

Flexibility is a key characteristic of all our posts and the post-holder may be asked to carry out other tasks consistent with the grade from time to time.

Equality and Diversity:

All staff members are expected to demonstrate a commitment to equality and diversity. We recognise and celebrate the positive value of diversity, promote equality and challenge discrimination.

Location: Enfield Refuge 

Salary: Unqualified: £28,255 - £29,913 per annum

Qualified: £29,923 - £32,623 per annum

With an accredited VAWG /domestic abuse qualification - dependent on experience.

(Please note that applicants are usually appointed at the bottom of the relevant band)

Hours: 37.5 hours per week

Contract: Permanent

Closing Date: Friday 8th August 2025

Closing Time: 00:00am

Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as a Refuge Worker at Solace Women's Aid.  

You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men and children in the capital. We are looking for friendly and diligent individuals to join our services and help us make a difference.

Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.

About the Service

The Refuge Service provide emergency accommodation to women and children fleeing domestic abuse and sexual violence. Refuge Case workers provide emotional and practical support this can include housing support, legal options, reporting to the police, help around child contact, benefits, financial advice and accessing therapeutic support services.

About the Role

You will provide advice and support to women who have experienced domestic abuse in a refuge setting.  You will carry out risk and needs assessments, develop support plans and carry out key work with women survivors. You should have a minimum of two years’ experience of working with this or a similar client group. An in depth understanding of the needs of women and children from a diverse background is essential.

About You

The ideal candidate will have in-depth knowledge of domestic abuse and its impact on women and their children, as well as experience of providing emotional and practical support to victims of domestic and sexual violence.

You will have experience of managing risk and following case management procedures to meet the needs of the client group, and the ability to work with women to help them to understand their needs, risk assess, develop safety plan and support them in linking with other agencies.  

You will have a working knowledge of the available legal remedies, housing and welfare benefits, as well as experience of providing workshops.

In addition to case management you will be required to undertake housing management responsibilities including health and safety and maintenance of the refuges.  You will have excellent administrative and time management skills.

What we can offer you

We provide a comprehensive benefits package to all our employees, including:

• Flexible working
• Focus on learning and development (internal career progression and training)
• Generous holiday entitlement
• Employer pension contribution
• Family-friendly leave and enhanced maternity pay
• Access to Inclusion Networks
• Daily clinical debriefing
• Employee Assistance Programme providing free 24/7 support and advice
• Employee Benefits Platform offering staff discounts, benefits and savings
• Flow & Restore yoga classes
• Meditation sessions
• Cycle to Work Scheme

How to apply

When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:

• Values, Behaviours & Competencies
• Knowledge, Experience and Skills

Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.

We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work.

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.

As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.

No agencies.

The position can be based at Peace Direct’s office in Central London or in the Netherlands. Hybrid working is offered.  

Peace Direct does not currently hold a sponsorship license and therefore if you are applying to work in the UK/EU and do not have the right to work there, we cannot accept your application.

Who we are 
Peace Direct is an international charity with a vision for a just world, free from violent conflict. Working in partnership with local peacebuilders in some of the world’s most conflict-affected places, we want to change the international system so that it better supports the role that local people and communities play in preventing violence and building and sustaining peace. More than that, we want to change the international system so that it better supports the role that local people and communities play in preventing violence and building and sustaining peace.

The Role 
Working within our International Partnerships, Programmes and Research (IPPR) team, you will develop, accompany, and coordinate locally-led peacebuilding projects, partnerships and networks, primarily in conflict-affected countries in the Great Lakes and Central Africa regions of Africa. You will also support the coordination of partnerships and engagement with local peacebuilding efforts in Democratic Republic of the Congo (DRC) within our multi-year programme ‘Local First: Transforming the Peacebuilding System’, funded by the Dutch MfA.

As Senior Partnerships and Programmes Officer you will work closely with our SPOs who manage existing partnerships and create opportunities to bring partners together to learn from one another. You will also support the development, coordination and delivery of Local First, working closely with the International Programmes Manager and Peace Direct’s Netherlands Country Representative.

We are looking for someone with experience supporting peacebuilding, development or humanitarian projects, with a good understanding of peacebuilding approaches, and who can build effective, trust-based relationships with local partners. You must be a team player who enjoys working collaboratively, have excellent organisational skills and be able to work in both English and French.

Still interested? Take a look at the job description to see full details about the role and whether it matches your skills and experience.  

How to Apply

Please send your CV and a cover letter detailing relevant experience and why you are interested in the role via Charity Jobs. Please indicate in your cover letter, should you choose to, whether you are applying through the Disability Confident Scheme.

We also offer candidates the choice of submitting a video clip, ie. a video cover letter if this is preferable to a written cover letter. To ensure fairness we suggest you turn the camera off so that we only hear your voice. The video should be no more than 2 minutes in length. You should email it as a video link via WeTransfer or any other file sharing tool, to our recruitment inbox, the address of which you will find on the jobs page of our website as unfortunately the Charity Jobs website does not permit a url to be inserted here.

For the video cover letter, the following should guide your speaking points. Please state the following:

· Your name;

· The job you are applying for;

· Describe your overall skills and abilities (as they relate to the post being advertised);

· A brief description of your work experience (in relation to the post being advertised);

· What makes you qualified for the new position;

· Any additional details that help introduce yourself

You should choose either a written cover letter or a video cover letter, but we request that you please DO NOT submit both.

Closing deadline for CV and cover letter is 23:30pm on Wednesday 27th August 2025.

Shortlisted candidates will be asked to complete a short supplementary information form.

First stage interviews will be held online during w/c 8th September 2025.
Second stage interviews will be shortly after, on a date to be confirmed to those selected through to the next round. 

Peace Direct strives to be a diverse and inclusive employer, with equality of opportunities regardless of personal identity, and we are committed to improving our systems and ways of working to support this, including creating a Diversity, Equality and Inclusion (DEI) working group, DEI strategy and recruitment guidelines. We strongly encourage individuals from disadvantaged and underrepresented backgrounds to apply, including Black, Asian and Minority Ethnic (BAME), LGBTQ+. As part of being a Disability Confident Committed employer, we welcome people with disabilities or health challenges to apply and those who meet most of the Essential requirements as laid out in the job specification will be guaranteed an interview for the job for which you are applying, through our Disability Confident scheme (formerly known as the Guaranteed Interview Scheme).

We welcome people from all backgrounds and strongly advocate our DEI policy and commitment to maintain an inclusive workplace culture; we take pride in being inclusive, fair, equitable and transparent, so we welcome a conversation about any DEI concerns you may have. Please contact our HR Manager, Lesley Agbarakwe. What’s important isn’t your level of education or the opportunities which you have had; it’s about your passion and how you seize the opportunities ahead of you to use your skills and knowledge in this field of work.

Our values and commitment to safeguarding
All offers of employment will be subject to satisfactory references and appropriate screening checks, which includes criminal records (DBS) checks. Peace Direct also participates in the Inter Agency Misconduct Disclosure Scheme (Misconduct Disclosure Scheme). In line with this Scheme, we will ask your consent to request information from previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation after having left previous employment.  

By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

Peace Direct is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom Peace Direct engages. Peace Direct expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

Peace Direct is committed to preventing and protecting all people from harm in their interactions with us. We expect all those that act in our name to uphold our approach to doing no harm and to sign up to our Safeguarding policy and Code of Conduct.

Our Team Leaders coordinate and run impactful and enjoyable volunteering events at which donated children's books are checked, organised and boxed for distribution by groups of corporate volunteers.  They are responsible for managing all aspects of the day and also for helping ensure that the volunteers that attend understand the value of their contribution.

Our Team Leaders work as part of a team and are supported by Volunteer Coordinators at each session. Your role as a Team Leader will be to set overall objectives for the day, to brief your team at the outset and to ensure health and safety protocol is adopted. 

Our volunteering events are received very positively by participants and are very well regarded by corporates, most of which choose to book with us on a repeat basis.  The Team Leader is largely responsible for setting the tone of each day, for ensuring their effective management and for checking that all attendees can contribute and participate fully.

On any typical day with us this role might include:

• Briefing the Volunteer Coordinators so that they can support you
• Briefing the wider volunteer pool at the start of the session: introducing the rationale for our work and setting objectives 
• Ensuring plans are achieved and completing necessary reporting.

We run two volunteering days a week at our Birmingham HQ and are looking for a Team Leader that can help run one or both of these days - opening up the unit, managing the session and helping us reach our gifting objectives.

In London we are also looking for someone able to work one to two days per week, possibly more from time to time if they are available.

Mind in Enfield and Barnet is a fast-growing charity in North London providing much needed therapy, wellbeing support and advocacy services to people with mental health problems. 

This is an exciting new role for an experienced mental health professional who has experience of providing support to and working with clients with mild, moderate and severe mental health issues. You will provide Client Support for all services, including effective, in depth triage of clients, identification of client risk including escalation and support to clients. The successful candidate will provide support to all services, including building up and developing a bank of volunteers and (volunteer coordination) including general administrative support, as well as changes in service delivery. 

Client Support duties include:

• Support client enquiries by using in depth mental health skills to triage effectively
• Ensure appropriate and timely responses and assistance to clients by drawing on mental health training and experience.
• To use social prescription methodology, mental health experience and mental health triaging experience to most effectively signpost and refer (internally or externally) clients, on the phone and possibly via walk in (should we move to that type of provision)
• To liaise, (on behalf of clients), with services and service managers where clients get in touch for enquiries, changes or updates.
• Contribute to the development of a safe welcoming environment
• Provide support for clients when they may be experiencing emotional distress.

Service support duties include:

• Working with the Therapy Services Co-ordinator to provide service support, liaising with relevant staff where there are changes to client appointments or staff rotas and keeping rotas up to date
• Utilising and updating the client database/s for client enquiries, client information and changes to services
• Working with service managers to ensure homogeny of client referral information and processes
• Supporting clients and services by keeping an up to date understanding and log of internal services

Volunteer Co-ordination duties include:

• Building up and developing a bank of volunteers for services in order to develop new service models to expand our capacity to reach more people
• Recruiting and inducting new volunteers and working with / liaising with service managers to ensure they are matched with the right opportunities

Please see the attached job description, which includes all duties and skills required.

This is a part-time position, 21 hours per week covering the service between 9-5 Monday to Wednesday. 

£27,000 FTE / Actual salary based on 21 hours per week £16,200 per year. 

The role is based at Enfield Mind office at 275 Fore Street, N9 0PD.

Are you ready to join us?

A powerful campaigning organisation, Brain Tumour Research is the leading voice of the brain tumour community in the UK. Unique and much needed, we are the only national charity focused on finding a cure for all types of brain tumours. Our work focuses on campaigning to increase the national investment in research into brain tumours to £35 million per year, while fundraising to create a network of seven sustainable Brain Tumour Research Centres of Excellence, across the UK.​

Brain tumours kill more children and adults under the age of 40 than any other cancer, yet just 1% of the national spend on cancer research has been allocated to this devastating disease since records began in 2002.  All of us at Brain Tumour Research are passionate about finding a cure for this devastating disease.  

Job Purpose:

This is a fantastic opportunity for an individual who wants to build a career in the charity sector and make a difference in one of the most innovative and exciting medical research fundraising charities in the UK. ​

As the Community Fundraising Assistant (East), you will play a crucial role in helping the charity meet its strategic plans and objectives, which include campaigning to increase the national investment in brain tumour research to £35 million per year, while fundraising to create a network of seven sustainable Brain Tumour Research Centres of Excellence across the UK. ​

Your role will be to support our East region to generate and grow our income through community fundraising activities, contributing to a regional team target of £1.5 million.  ​

You will possess good time attention to detail and time management skills. You will also have a positive ‘can do’ attitude, a personable manner, and will embrace the desire to make a measurable difference. ​

You’ll enjoy being part of and contributing to a busy, experienced, fast-working, and dedicated fundraising team while working cross-functionally with other departments such as PR, marketing and Research, Policy and Innovation. ​

We ask that the successful candidate be flexible and willing to travel, if there is a large event that our supporters need assistance with. ​

Brain Tumour Research is an exciting, innovative, and ambitious charity. We are passionate about finding a cure for brain tumours through the establishment of dedicated Brain Tumour Research Centres of Excellence around the UK.

Reports to: Community Development Manager - East​

Direct Reports: None ​

Location: Hybrid, working two days (Tuesday and Wednesday) at our Head Office in Milton Keynes. ​

Contract: Permanent   ​

Hours: Full time ​

Salary: circa £27,000​

​

Requisite Skills and Experience: ​​

Essential 

• ​Experience of working in an administrative or customer service environment
• A good communicator, with the ability to converse sensitively and empathetically with members of the public, who may be going through current or recent traumatic experiences  Ability to work proactively and independently 
• Flexible, embraces change and development, and can work occasional evenings and weekends when necessary 
• Experience of working with MS Office, especially confident in Word and Excel. 
• Outstanding organisation and time management skills ​
• Access to a car and full driving licence ​​​

Desirable 

• ​Experience of working with a database / CRM / SharePoint and Asana or other task management platforms 
• ​Experience of working with and recruiting volunteers 
• ​Experience in community fundraising, donor management and stewardship ​​

Main duties:  ​

• Respond to supporter fundraising queries from across the East Region, predominantly via email or phone​

• Support the delivery of community fundraising activities and events across the East Region, but predominantly within the areas of London and Home Counties​

• Research and identify opportunities for support from within the East Region ​

• Ensure fundraisers that you support have access to relevant fundraising advice, guidance and accurate signposting, whilst promoting best practice in fundraising ​

• Keep our CRM database fully up to date with information about our supporters and their fundraising activities ​

• Provide administrative support for the East region​

• Work collaboratively with other teams within the organisation​

• Play an active role in the wider Community Fundraising Team and Income Generation Directorate 

This is a fantastic opportunity for someone wanting to take the first steps into developing your Community Fundraising career.​

​If you’re looking for a rewarding challenge, we would love to hear from you!

​​We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.

​We are asking for a CV as the first step but applicants may be asked to provide a targeted covering letter as part of the selection process.  Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face to face second interview, held at our offices in Milton Keynes.

​

Closing Date: 27th August

​

We are looking for people who share our passion for finding a cure for brain tumours and who have the skills and experience to make a difference. We welcome applications from candidates of all backgrounds, cultures, genders, sexual orientations, abilities, and ages. We believe that diversity enriches our organisation and helps us achieve our mission. We are committed to providing an inclusive and supportive environment where everyone can be themselves and contribute to our vision.

​

Action for Refugees in Lewisham (AFRIL) are recruiting for a Community Activities Coordinator to join our growing, dynamic organisation. This exciting new role will sit within AFRIL's busy Casework and Advocacy Service, working collaboratively with our asylum seeking and recently granted refugee clients to plan and deliver a range of activities, improving wellbeing and community solidarity. 

We are looking for a good people person, able to engage and inspire others, who demonstrates a collaborative approach to working with a range of stakeholders and in particular AFRIL clients who come from a variety of backgrounds. The postholder will be highly organised, have good project planning and execution skills, and a good working knowledge of the issues affecting refugees and asylum seekers in the UK. Community language skills are an asset. 

About AFRIL

Action for Refugees in Lewisham (AFRIL) is a registered charity that supports asylum seekers, refugees, and vulnerable migrants in South East London. We support people to lift themselves out of poverty, assert their rights and rebuild their lives in the heart of our community. We provide both crisis support to meet immediate need, and longer-term, flexible programmes to tackle the underlying problems that lead people to be in crisis, supporting people to integrate, contribute and thrive. Our work is grounded in the values of professionalism, inclusivity, and solidarity. Our clients are at the heart of what we do and our approach is one of co-production and empowerment.

AFRIL delivers the following core services in the London Boroughs of Lewisham, Greenwich, Southwark, Bexley and Bromley:

• Rainbow Club Supplementary School - providing weekly supplementary education in English and Maths, arts, music and sports activities to children from refugee, migrant  and asylum seeking backgrounds from 4-11 years old, plus youth volunteering programme and Youth Council (NRCSE and Sanctuary Status). 

• Casework and Advocacy Service: providing AQS accredited advice, casework and legal interventions in asylum support, community care, housing, welfare benefits and related matters. Pre-Action Protocol letters to challenge unlawful public law decisions. The service currently provides Level 1 immigration advice under the Immigration Advice Agency.

• Destitution Support - a fortnightly Food Bank in partnership with St Peter’s Church providing food, food vouchers, toiletries, and other essentials, alongside a warm hub with free cafe, information and support. Small grants for essential items and cash payments for food in emergencies. Securing and distributing gifts in kind, e.g. winter coats, laptops and data. 

• Allotment of Refuge - a welcoming community of food growers that supports improved health, wellbeing and integration of members, whilst protecting the local environment. 

• Immigration Project in partnership with Southwark Law Centre, providing free legal advice and representation to support people to regularise their immigration status. 

We also use our frontline experience, together with our clients, to engage in Policy and influencing work to improve the services and policies that impact our client group. This includes advising the GLA on 3 asylum related working groups, and as a member of the London Housing Panel.

AFRIL is an equal opportunities employer. We are a diverse staff team and particularly encourage applications from BAME candidates, LGBTQ+ candidates and those with lived experience of asylum/irregular migration. We are committed to making reasonable adjustments to support our staff to flourish.

We are proud to be a member of the Experts by Experience Employment Network which aims to increase representation of people with lived experience in the charitable sector. Please feel free to use their information and resources which may help in preparing your job application.

Please read full Job Description and Person Specification. Applications will only be accepted through CharityJob - please submit a CV and cover letter (no more than 2 sides of A4) detailing how you meet the person specification. 

Our client is an astounding group of professionals who believe that people's sight matters. They have ambitious growth plans to increase the investment they are able to make in life changing eye health by supporting the work of London's renowned Eye Hospital and its academic partner and funding innovative research, equipment, patient care and training through the delivery of innovative programmes of fundraising work. The team is looking to appoint a supporter relations and engagement officer, and Prospectus is leading the search.

Supporter relations and engagement officer

Part time, 22.5 hours per week

Permanent

Hybrid

£36,403-£42,470 FTE

The supporter relations and engagement officer supports the supporter relations and engagement manager in delivering the charity's strategy, helping to drive all aspects of supporter relations, engagement, and stewardship to strengthen relationships with stakeholders. They contribute to purposeful engagement with diverse supporter groups and ensure exemplary thanks and stewardship across all giving channels, including regular donations, fundraising events, gifts in wills, and major giving. With strong interpersonal skills and a passion for the cause, they provide expert supporter care and line-manage two fundraising assistants to ensure stakeholder communications are timely, impactful, and engaging.

The selected candidate will have significant experience of working with supporters and donors and will have experience and/ or understanding of supporter audiences across the breadth of fundraising programmes. You will have proven events planning or management experience and will have previously worked in a charity or marketing/ membership organisation. You do not need line management experience for this role.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Femke Vorstman at Prospectus.

If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you. 

In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.

Salary circa £45k with opportunities for growth.

Generous Relocation Package with temporary accommodation available.

Do you have a leadership career in Care and are looking to join a faith-based organisation dedicated to supporting vulnerable people in a beautiful part of the UK.

Karrek Community is a vibrant not-for-profit company that provide genuine person-centered support to a wide range of people across the County.

Whether you have a background in Social Care or the NHS this might be an opportunity for you work with a committed leadership team that wants to impact the lives of people that need that extra level of support to enable them to live at home for as long as possible.

With close connections with the Christian community Karrek Community aspires to influence the sector from a faith perspective whilst delivering inclusive support to those in need.

You will need to hold relevant care sector qualifications, be a car driver and be prepared to assist the Directors in maintaining the Christian ethos with the leadership team. For the full job description please refer to the attacehment below. 

If becoming the Homecare & Complex Support Registered Manager for Karrek sound interesting to you and you would like to have an informal chat with one of our Directors, please contact us.

(Please only appply if you have the right to work in the UK. We do not offer sponsorship for this or any other role)

Benefits 

• 35 days Annual Leave
• Temporary Accomodation provided 
• Making a difference in vulnerable adults lives
• Beautiful Location in the heart of Cornwall 
• Help to shape the direction of a growing company 

Job Summary

CAAS provides an Autism and ADHD Support Service across the 8 boroughs of NW London from our base in Eastcote and offices around London. We offer information, advice, and support to ADHD/Autistic people, their families, and professionals, with the aim of improving quality of life and building neurodivergent-aware communities.

In this role, you will join the established CAAS adult team to support, educate, and empower ADHD/Autistic adults (diagnosed or self-identified) across NW London.

You will:

· Provide one-to-one information, advice, and practical task-based support.

· Facilitate online and in-person peer groups, courses and workshops sessions.

· Help develop resources that increase understanding of ADHD/Autism and pathways to support.

· Signpost to local and national services, community groups, and specialist support.

· Work with professionals to share good practice and promote reasonable adjustments so services are more accessible to ADHD/Autistic adults including delivering short training sessions to professionals.

The role requires:                             

· A strong commitment to supporting ADHD/Autistic adults to improve quality of life and self-advocacy.

· Excellent communication and active listening skills, including the ability to adapt to different communication preferences.

· Excellent organisation and record-keeping.

· Confidence in group facilitation and delivering training.

· Ability to collaborate across health, social care, education, and community settings.

· Strong keyworker/caseworker skills

· Ability to self-manage diary skills, case load and accurate record keeping.

Key Responsibilities – Supporting ADHD/ Autistic Adults

Providing individualised task-based support

· Provide one-to-one ad hoc, tailored support for pre-and post-diagnosis (with the support to be co-produced by the service user). This support may include, but is not limited to:

· Practical support with communication or executive functioning tasks and activities such as making calls, form filling, applying for benefits, and planning their week.

· Working within a “help you to do it” model, encouraging skill building and self-advocacy.

· Support with applications for further education and employment

· Maintain and update our public-facing ADHD Resource Board, and foster relationships with other support organisations to strengthen our signposting and referral pathways.

Facilitate Support Groups

· Facilitate twice-monthly ADHD Groups.

· Facilitate Parent and Carers Support group.

· Facilitate monthly pre-diagnosis support group.

· Facilitate Coffee Connect social group for ADHD and autistic adults.

· Facilitate quarterly Professional Connect Forum.

· When agreed in advance with manager provide cover for other colleagues’ projects.

Facilitate Courses and Workshops

· Deliver a 6-week Understanding my ADHD Course for newly diagnosed ADHD adults.

Front of house support and referrals process

The Specialist Adult ADHD/Autism Advisor (SAAA) will be expected to answer both written and telephone enquiries from members of the public about CAAS services, with a warm and welcoming style, so clients feel comfortable to attend our services.

SAAA will be expected to welcome visitors to the centre and provide information about CAAS and The SAAA will provide front-of-house support, welcoming visitors, answering queries, and managing the referrals process, including CRM updates, triage, and liaising with referrers.

CAAS offers a wide range of adult services, so SAAA will be expected to proactively support clients in accessing the appropriate services and provide consistent follow-up and communication. 

Other Responsibilities  - Wider support

The SAAA will be expected to contribute to the support and empowerment of ADHD and autistic adults and their families in a range of other ways, such as:

· Build and maintain strong relationships with local statutory and voluntary services, particularly within health, social care, and social prescribing teams.

· Represent CAAS by attending relevant meetings to ensure active links with local authority and voluntary sector partners.

· Stay informed about national and local developments related to ADHD/autistic adults, identifying opportunities to raise awareness and influence the development of appropriate services and support.

· Contribute to the development and delivery of training for professionals and the community by:

· Using inclusive, evidence-based language and approaches

· Tailoring content to meet the needs of different audiences

· Supporting outreach and promotion of CAAS’s training offer related to ADHD and autism in adults

Other Responsibilities  - Organisational

· To create resources and content to be used within our adult services by clients and colleagues.

· To provide written reports as required by professional agencies and CAAS.

· Assist in promoting the organisation’s services.

· Attend regular supervision and training sessions.

· Ensure project monitoring and reporting requirements are met.

· Provide regular progress reports to the Adult Service Manager/Lead.

· To comply with such policies/procedures, guidelines and codes of practice as laid down by CAAS and the Law.

Other Responsibilities

· To carry out other tasks appropriate to the post and as agreed with the Adult Service Manager.

· To actively participate and undertake training and development of self and others.

Please note job descriptions only reflect 80% of a role and are not an exhaustive list of duties. You are expected to carry out other activities within the scope of the role.

Person Specification - Essential

Knowledge & Experience

· Experience/knowledge of working with ADHD and autistic people (adults).

· Experience/knowledge of the challenges facing ADHD and autistic people (adults).

· Knowledge/awareness of reasonable adjustments, strategies, and coping mechanisms to support ADHD and autistic people’s needs.

· Qualified facilitator / demonstratable experience in facilitating groups and delivering training.

· Experience in safeguarding vulnerable adults, data protection, equal opportunities, diversity legislation, and best practice.

Values & Approach

· Understanding of inclusive, neurodiversity-affirming language and approaches when working with ADHD/autistic adults.

· Commitment to person-centred support and promoting autonomy for neurodivergent adults.

· Willingness to reflect on practice, take on feedback, and engage in ongoing professional development.

· Able to manage emotionally sensitive situations with empathy while maintaining professional boundaries and personal resilience.

Communication & Interpersonal Skills

· Strong verbal and written communication skills, with confidence representing CAAS in a range of settings.

· Ability to develop relationships with relevant statutory and voluntary sector bodies.

· Able to work independently and as part of a team, contributing to shared goals and supporting colleagues.

Organisation & Time Management

· Strong organisational skills with great time management. There is a heavy demand for the personal organisation of your workload and managing appointments, and you will need to be able to manage a diverse workload with competing demands.

· Prompt response to competing demands from clients, professionals, and colleagues.

Record Keeping & Monitoring

· Maintains accurate and timely records in line with CAAS procedures, including CRM monitoring requirements and deadlines.

· Ability to monitor work.

Flexibility & Technical Skills

· Flexible and willing to facilitate groups, courses, and workshops outside their normal pattern of work where appropriate to ensure smooth running of team.

· Computer Software Skilled (much of the work is managed via technology and computers)

Person Specification - Desirable

· Voluntary Sector Experience.

· Counselling or coaching skills.

· Knowledge of SEN / Adult Social Care Legislation.

Equal Opportunities

CAAS recognises the positive value of diversity, promotes equity and challenges discrimination. We welcome and encourage job applications from people of all backgrounds, including applications from Black, Asian and Ethnic Minority communities, people who identify as having a disability, and LGB+, Trans and non-binary candidates.  

We also recognise the value of flexible working, so will consider different types of flexibility (such as term time, annualised or compressed hours, and a minimum requirement of 60% working in the office for all staff), as well as the possibility of offering the role on a job share basis.

CAAS is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.  The successful candidate will be required to undergo an enhanced D