Support work jobs

If you’re at your best when you’re with people: exercising excellent empathy, active listening, steadying, guiding, signposting and quietly making things feel safer, this could be the most meaningful role you’ve ever done.

York Against Cancer is growing the Leveson Centre: a warm, welcoming, non-clinical space for people affected by cancer. We’re looking for a hands-on Care & Support Manager to lead and develop our person-centred support services, and to nurture the volunteers and small team who make the Centre what it is; a welcoming and supportive environment for all those affected by cancer.

What you’ll be doing

You’ll lead the day-to-day delivery and development of high-quality, non-clinical cancer support at the Leveson Centre. That includes:

• Create a safe, calm, welcoming environment where people feel seen, understood and supported
• Lead safeguarding and welfare concerns with confidence and care
• Manage and developing volunteers (check-ins, boundaries, wellbeing, reflective practice)
• Line manage the Care & Support Coordinator to ensure brilliant front-of-house support
• Improving services by collating feedback, insight and real-world demand
• Build solid relationships with NHS and community partners to strengthen signposting and pathways
• Review impact and reporting service use/outcomes to support funding and growth
• Support at events and outreach as a visible ambassador for York Against Cancer

Who will thrive here

This role is for someone who is:

• Warm, grounded and emotionally intelligent - you can sit with difficult moments without being overwhelmed by them
• Practical and hands on - you don’t “manage from behind a desk”; you’re present, visible and involved
• Calm under pressure - you can make good decisions when things are sensitive, complex or time-critical
• Values-led - you care deeply about dignity, inclusion, compassion and doing what’s right
• A brilliant people-leader - you build confidence in others, set clear boundaries, and help volunteers feel safe and valued
• Comfortable with accountability - safeguarding, quality, and service experience matter to you

What this role will make you feel

Done well, this job will leave you with that rare sense of:

• “I made today easier for at least one person”
• “I helped create a place where people can breathe again.”

You’ll feel trusted, relied upon, and proud, because the work is real, human centred and impactful.

What we’re looking for

• Experience delivering or managing support services in health, social care, or a charity setting
• Experience supporting people affected by cancer or long-term conditions or related experience in similar sector
• Experience managing/supervising staff and/or volunteers
• Safeguarding experience (and the confidence to lead on it)
• Excellent communication skills and the ability to handle emotional situations with empathy and professionalism
• Strong person-centred approach, integrity, resilience and adaptability

Desirable: knowledge of cancer services/pathways; voluntary/community sector experience; relevant qualification (health, social care, counselling, wellbeing).

Permanent Role - Hours: 32 hours across a 4-day week + 3 flexible hours (occasional out-of-hours for events/charity needs)

Salary: c. £33,000–£35,000

Benefits: Contributory pension scheme, private health insurance, local gym discounts

Location: York (Leveson Centre) with occasional travel

Reports to: Chief Executive Officer

Direct reports: Care & Support Coordinator and volunteers

Ready to apply?

Send us:

• Your CV
• A covering letter
• A short 3–5-minute video explaining why this role, why now, and what you’d bring to the Leveson Centre culture. 

Closing date: 30th April 2026

If you want a role where compassion and leadership go together, and where your presence will genuinely change someone’s day, we’d love to hear from you.

Interviews

1st round – Thursday 7th May

Final Interview – Thursday 14th May

This role is an exciting opportunity to lead the development and delivery of Alzheimer's Research UK’s Supporter Experience strategy. This is a transformation programme and requires a leader who can not only lead a team but support an organisation to work collaboratively to enhance supporters trust, satisfaction and connection with their relationship with Alzheimer’s Research UK, recognising the importance of their role in helping to get to a cure.

The Head of Supporter Experience will lead two critical teams who all contribute to delivering our Supporter Experience; the Supporter Operations function which include both Supporter Relations (front end) and Fundraising Operations (back end) and the Supporter Engagement and Journeys team. But you’ll also work collaboratively to improve our Supporter Experience across the organisation – including those who give money, time, voice influence and deliver our mission (partners and researchers).

You will champion, design and oversee the implementation a personal, relevant and tailored experience – either through direct responsibilities or through influence, coaching and inspiring colleagues across the organisation to ensure that we are delivering our brand and supporter experience principles consistently across all supporter touch points and communications.

You’ll bring expertise in designing and delivering marketing personalisation and data automation through frameworks and tools meaning you’ll be data literate and experienced in implementing and embedding a martech approach. But most importantly you’ll be passionate about giving supporters a fantastic experience so that they stay longer, do more and feel like a valued part of getting to a cure for dementia.

You will be part of an Individual Giving and Legacy leadership team who will work collaboratively to deliver a joined-up mass income growth strategy, ensuring that we deliver a diverse product portfolio, exceptional supporter experience, and high performing teams.  

Key Responsibilities:

Supporter Experience Leadership:

· Lead and own the Supporter Experience Transformation Programme, providing strategic leadership which enables the successful implementation and ongoing integration of our Supporter Experience strategy across the organisation to achieve its long-term goals.

· Develop a high performing Supporter Experience team, creating synergy and consistency of our supporter relations, operations and supporter engagement (journeys and loyalty comms).

· Coach and inspire colleges across the organisation, working collaboratively to embed supporter principles and journey frameworks to support the delivery of our organisation objectives within time, money and voice, leading for our holistic and joined up experience, moving us away from product / audience silos.

· Work with Fundraising Heads on how Supporter Experience can grow their income, and provide support with income modelling and budgets for long term income forecasts and annual ops planning cycles.

· Representing Supporter Experience on key programme boards and working groups to maximise our internal engagement and understanding of our Supporter Experience priorities and activity, but to also optimise our Supporter Experience by understanding the prioritise across the organisation.

Technical leadership:

· You will be responsible for ensuring Fundraising Operations are integrated, automated, compliant and efficient, not just within your own teams, but also across all of fundraising, marketing, communications and engagement.

· Always champion the supporter, working closely with our Head of Marketing Planning and Head of Insight and BI Teams to record, track and utilise supporter insights and Supporter Experience performance data to optimise our Supporter Experience Strategy.

· Responsible for ensuring we are utilising our martech tools and capabilities, and working closely with Digital, Data and Technology to ensure we deliver the most efficient and effective supporter journeys that feel personal, relevant and timely for our supporters.

· Responsible for keeping up to date on latest thinking, tools and technology for delivering effective Supporter Experiences.

Team management:

· Lead the Supporter Experience team, ensuring clarity of team purpose and vision, and driving high performance at all levels, and ensure the team is structured effectively for high performance and delivery of our growth plans.

· Directly manage your direct reports, developing an effective and joined up Supporter Experience Management team, ensuring all team members have clear, SMART objectives and development plans in place and routine performance reviews are undertaken.

Knowledge, skills and experience needed:

· Significant experience of martech tools and the design and implementation of supporter/customer journeys within these tools.

· Experience of successfully managing teams through change and transformation.

· Experience of driving a high-performance culture through clear accountabilities, objective setting, performance management, coaching, feedback, and development.

· Demonstrates high levels of knowledge and practical implementation of fundraising/marketing compliance.

· Exceptional leadership and influencing skills, with the ability to build strong relationships with senior stakeholders and motivate cross-functional teams.

· Strategic communications planning.

· Experience of audience insight and segmentation principles and use of data and CRM systems to develop supporter journeys and measure and evaluate success. 

· Strong people skills –including people management, influencing at a senior level, and coaching across the organisation.

· Skilled at working collaboratively and able to lead for collaborative working.

· Confident with transformation and change management.

· Self-management and setting own goals and milestones against understanding of supporter experience strategy.

· Exceptional diplomacy, tact, and stakeholder management, influencing and coaching skills.

· Comfortable giving direction and making decisions where there is some degree of ambiguity.

· Able to help others develop a common focus and clarity in what they are trying to achieve.

· Ambitious, innovative, creative, target-driven and self-motivated.

Additional Information:

Ways of working:

As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £70,000 per annum, plus benefits.

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 26th April 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. Should you require any adjustments at either the application or interview stage, please contact us via our website. 

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

As the Hospice develops our community engagement and supporter base, we are looking for an ambitious Supporter Development Manager to help build sustainable income and partnership relationships to support the Hospice into the future.

This is a key role within the Income Generation team.  You will take ownership of a defined geographical area across South Warwickshire and become the Hospice’s visible ambassador, focused on building sustainable support pipelines across communities, businesses and individuals.  You will work closely with colleagues across the Income Generation team, including retail, to support events, campaigns and supporter engagement to maximise opportunities and build joined-up supporter journeys.

You will be a confident relationship-builder, with experience of developing fundraising or partnership opportunities across local communities.  Your work will help ensure that more families across South Warwickshire can access compassionate hospice care when they need it most.

The Shakespeare Hospice provides compassionate care and support to people across South Warwickshire facing life-limiting illness.  Every year, our services support hundreds of people through diagnosis, treatment, survivorship and bereavement. 

Smart Works is a dynamic, high profile and fast-growing UK charity that dresses and coaches unemployed women for success at their job interview. We empower each woman by giving her the clothes and the confidence she needs to succeed.

After visiting Smart Works, 68% of clients secure a job, gaining financial independence and transforming their lives.

The Smart Works service is delivered in London, Manchester, Edinburgh, Birmingham, Newcastle, Reading, Bristol and Leeds. Over the past ten years, Smart Works has helped over 50,000 women, and last year alone we reached 10,600 women. It is our mission that any woman who needs our service should be able to find her way to a Smart Works centre.

In 2025 we launched our new 5-year strategy- we are aiming to build a future where every woman, at any stage of her career, can access trusted, personalised support to secure employment. We aspire to be local in feel, national in reach, shaped by the voices of women, valuing every story and every success.

About the Role

We are looking for a highly organised, proactive and detail‑driven Executive Support & Project Manager who will provide exceptional support to the CEO and Senior Leadership Team (SLT). This role combines high‑quality executive assistance, governance support, and confident project coordination to ensure the smooth running of organisational priorities.

The Executive Support & Project Manager will manage key administrative, governance and operational processes, support organisation‑wide planning cycles, and coordinate projects and workstreams across the Charity.

How to Apply

Please head to your website to read the full job profile and then submit your CV and cover letter through our recruitment system by 9am on 11th May 2026. 

Interviews will take place on 20th May 2026 and will be in person in our North London centre.

If you require any reasonable adjustments or alterations for the application and recruitment

processes, please contact us.

Smart Works is committed to best practice employment practices, including reducing the burden for those seeking work. Smart Works will therefore reimburse reasonable costs of travel to interviews if required.

We're looking for two kind, compassionate and resilient Support Workers to join our Mental Health Social Care Service in Hackney. No personal care or experience required, just the right values.

£30,784.00 per annum, working 40 hours per week.

Want to feel valued? You'll feel at home here.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Felstead Street is a CQC registered care home, which has a heavy focus on supporting customers with enduring mental health care and elderly needs. We provide 24hr high support to 24 customers both female and male. Our building is a purpose-built home on two floors, offering customers individual bedrooms and the use of shared communal facilities and gardens. The service is commissioned by East London Foundation Trust with the care contribution from London Borough of Hackney.

What you'll do:

• Building supportive, trusting relationships with customers and creating a positive atmosphere in the home.
• Following lone working protocols and maintaining high levels of awareness to health and safety for self, colleagues and customers.
• Supporting customers to maintain a healthy and clean living environment, where appropriate, provide assistance to maintain their living areas are clean and safe from hazards.
• Providing support and assistance to customers during the day who may be experiencing difficulties with their own mental health and seeking appropriate support.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

• Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
• Approachable and open behaviour
• Prefers working as part of a group or team
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
• Has a practical and logical mind and is naturally well organised
• Flexible

What you'll bring:

Essential:

• Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

Support and Information Officer

Hours: 28 hours per week, to be worked flexibly over 4 days with some evening and weekend working as required.

Salary: £18,940 to £19,280 per annum (£23,675 to £24,100 per annum full time equivalent)

Contract: Permanent

Location: Big C’s Norwich support centres. Work from other Big C premises and public events will be required.

We have an exciting opportunity for a compassionate and proactive individual to join Big C as a Health Academy Support and Information Officer. This is a varied and rewarding role where you’ll support the delivery of activities and services that make a real difference to people affected by cancer across our community.

About the role
As part of our small Health Academy team, you’ll work closely with the Health Academy Lead, Nutritionist and Physical Wellbeing Facilitators to deliver a range of wellbeing activities and events. From supporting programmes like Get Moving, Walking Football and Fishing for Wellbeing to attending community events, your work will help promote healthier lifestyles, encourage behaviour change, and raise awareness of cancer prevention and early detection.

You’ll also be a welcoming and supportive point of contact for our service users, offering practical support, listening, and guidance, while helping to ensure services are delivered safely, effectively, and in line with best practice. Alongside this, you’ll support the smooth running of the team through administration, data collection, and collaboration with colleagues, volunteers, and external partners.

Key responsibilities:

• Support the delivery of Health Academy activities, wellbeing programmes, and external events
• Provide a warm, supportive point of contact for service users, offering information, guidance, and signposting to appropriate services
• Assist in assessing and responding to service user needs, working within agreed policies and under appropriate supervision
• Coordinate and support administration, data collection, and reporting to help inform service development
• Work collaboratively with colleagues, volunteers, and external partners to deliver high-quality services
• Support the organisation and maintenance of equipment, resources, and health and safety requirements
• Represent Big C at events and contribute to the ongoing development and improvement of services

If viewing this vacancy from our website, you can download the full job description here: Support and Information Officer.

An accessible version of the job description for visually impaired applicants is available here: Support and Information Officer – Accessible Version.

About Big C

Big C is one of East Anglia’s largest cancer charities, having raised £50 million in 45 years. Each year, our supporters help us raise around £3 million to support people affected by cancer in our community.

We provide holistic care through Cancer Support Centres and Hubs, as well as online and telephone support via our Virtual Support Centre. Income comes from donations, local businesses, grants, legacies, and 12 charity shops across the region.

Committed to equity, diversity, and inclusion, Big C was recently awarded Gold Accreditation in the Best Employers Eastern Region 2025 and offers a supportive environment that values wellbeing and work/life balance.

Why Big C?

We’re proud to be a Best Employer (Gold, Eastern Region 2025) and offer a supportive, inclusive working environment that values wellbeing, development, and work-life balance.

Our benefits include:

• 33 days holiday (FTE, including bank holidays)
• 5% employer pension contribution
• Company sick pay and life assurance
• Health Cash Plan and Employee Assistance Programme
• Cycle to Work Scheme
• Opportunities for professional development

If you share these values and want to make a real difference, we’d love to hear from you.

We have an exciting opportunity for an Independent Victim Advocate to join the team in Gloucestershire, working 37.5 hours a week. This role is offered as hybrid working from home and at least one day per week from our office in Gloucester. Regular travel will also be required throughout the area.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role-

As an Independent Victim Advocate you will:

• deliver excellent services to adult victims of crime through the direct provision of information, practical and emotional help from the point of crime and where appropriate, onwards throughout the criminal justice process.
• help people cope and recover from the effects of crime.
• act as a single point of contact, undertaking effective need and risk assessments.
• coordinate the overall delivery of the cope and recovery plan and recovery journey, working closely with other service providers to meet the needs of victims.

You will need:

• Previous experience delivering a service and working directly with service users in a statutory, voluntary or community work setting
• Previous experience of working with vulnerable adults and/or families
• To be able to work without direct supervision, prioritising work and managing competing demands
• The ability to complete needs and risk assessments
• To demonstrate empathy

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

We're looking for an effective and creative Service Delivery Assistant with a passion for victims services, working to support Nest, our children and young person's service, and the Lancashire Sexual Violence Service which supports children and young people, and adult, victims of sexual violence or abuse. The role is currently temporarily based from home whilst we secure a new office location and is fixed term for a period of 6 months.

You will support the day to day operations of the service, including processing referrals or invoices. And our social media, creating and scheduling posts across Victim Support's local accounts.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the role:

You will offer crucial support to our services and ensure the smooth day to day running of operations by processing referrals and managing inbox enquiries and entering information into our CRM database. You'll also manage post for victims that we're not able to contact in other ways, and where applicable health and safety of events or premises. More occasional duties include for example processing invoices for payment, or distributing audits to the right areas of business.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Registered Manager

We're looking for a kind, compassionate and resilient Registered Manager to join our Learning Disabilities Social Care Service in Newham.

£44,000.00 per annum, working 40 hours per week.(Some weekend and out of hours work may be required at times, as well as covering the organisational on call rota)

Want to feel in control of your career? You'll feel at home here.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

Customer

• Quality, Safeguarding and Safety
• Be the CQC registered manager across services within the cluster
• Promote a person-centred culture and one of co-production
• Ensure that Services are striving for continuous improvement
• Lead on improvement action plans following quality audits and inspections and ensure improvement plans are prepared, monitored, complied with and improvements embedded
• Effective management of any safeguarding incidents and appropriate escalation of any emerging risks
• Work efficiently on HR issues and address in a prompt manner
• Work in partnership with all stakeholders, promoting a positive working relationship.
• Promote safe, consistent and predictable environments, in line with the Capable Environments framework
• 
  This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

• Proven experience of managing more than one service across a geographical area.
• The ability to quickly identify key areas of improvement required and to be able to effectively plan and implement the changes required
• Previous experience of working with management contracts and agreements
• Previous experience of delivering regulatory compliance
• Excellent prioritisation and organisational skills

Essential:

• Educated to degree level or equivalent
• Experience of managing contracts and resources and delivering to budget and performance targets
• Experience of delivering to housing management performance targets

Desirable:

• Other relevant professional memberships and/or specialist qualifications
• Positive Behaviour Support Qualification or the willingness to complete this within 12 months of appointment
• Experience of transforming care / Hospital to home agenda

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

About the Role

Headway East London is looking for a compassionate and motivated Community Support Worker to support adults living with brain injury across our 13 London borough catchment area. You will support members in their own homes and local communities. This is a varied, people-focused role where you will work one to one in the community, helping individuals live with greater independence, confidence and choice.

You will provide support plans to offer support to manage activities at home, maximise opportunities and choices, support wellbeing and provide advocacy. Find out more about our Community Support Work service here: Community Support Work – Headway East London.

We have 3 available positions, two permanent contracts and a one fixed term contract for 12 months (maternity cover). 

If you want a role where your work genuinely changes lives, makes a real difference every day and aligns with strong charitable values, we would love to hear from you.

Principal Duties and Responsibilities

1. Conduct support sessions to a regular caseload of members in the community as a lone worker with remote office assistance.
2. You will work to maximise and maintain their autonomy and independence in their home environment or within the local community.
3. You will work collaboratively with the member to plan, organise and implement daily activities by developing daily and weekly structure and wellbeing plans.
4. You will be responsible for being the first responder, with remote manager support, in the event of any incidents, safeguarding issues or behaviour that challenges during support sessions.
5. Accompany and support members to appointments with health and statutory care providers and provide accurate notes for future reference.
6. Accompany and support members to access social, leisure, educational and vocational activities in the community.
7. Maintain a maximum income for members through completing benefit and grant entitlement and assist with financial budgeting.
8. Provide appropriate and relevant advice, information and advocacy to members and their families. Where appropriate liaise with other professionals and statutory and non-statutory organisations to make referrals or signpost to appropriate support services.
9. Maintain accurate and factual monitoring notes on our online database and report any incidents.
10. Conduct and monitor specific therapy / support / rehabilitation and risk management plans in accordance with case managers, therapists and other cprofessionals as required.

Key Relationships - Internal and External

Internal: Staff within the Service Department, Members (service users) and
their families and carers

External: External partners

Other

Apply the Headway East London values and behaviours to every aspect of the role at all times.

Protect and enhance the interests and reputation of Headway East London internally and externally.

Commit to the organisational principles of: coproduction equity, diversity and inclusion sustainability.

Headway East London is an Equal Opportunities Employer and we are committed to ensuring that all staff are motivated, skilled and rewarded by their work. We welcome applicants regardless of race, religion or belief, colour, national origin, sex, sexual orientation, disability, age and other protected status as required by law. We promote and protect human rights; they are the foundation of what we do. We want to be an inclusive place where a diverse mix of talented people want to come and contribute their unique strengths and perspectives. We are focused on equality and believe that all the fascinating characteristics that make us different, make us more able to deliver our life-changing work with passion and creativity.

Spectra’s HIV Peer Support Coordinator will promote, co-ordinate and facilitate HIV peer support in commissioned London boroughs. The postholder will coordinate HIV support programming, providing knowledge and skills, and empowering individuals to access the support that they need.

The postholder will collaborate with local service providers supporting those groups in commissioned London boroughs, supported by Spectra’s HIV Peer Support workers. The postholder will represent Spectra at several levels, being a liaison between Spectra and a range of agencies and professionals working with the different groups across London, as well as with a range of people and their carers.

The role of HIV Peer Support Coordinator has been developed specifically for people who have lived experience of recovery after their own HIV diagnosis. It is essential that Peer Support workers demonstrate a willingness to professionally use their lived experience to support the recovery journey of others and as such should be comfortable to share their status with clients, colleagues and external agencies.

Spectra’s Family Support Social Worker will provide frontline support to people living with HIV in South West London. These will include assessment, emotional support, advice and advocacy around housing, benefits or immigration. They will also facilitate signposting and refer service users into internal and external services including Counselling, Peer support, as well as other linked-in services.

Work in this post requires a social work qualification with demonstrable knowledge of social work models and interventions including strengths-based practice models. Contact with the individuals, their families, representatives of professional and community groups and the general public is a significant aspect of this post.

The role of HIV Peer Support Worker has been developed specifically for people who have lived experience of recovery after their own HIV diagnosis. It is essential that Peer Support workers demonstrate a willingness to professionally use their lived experience to support the recovery journey of others and as such should be comfortable to share their status with clients, colleagues and external agencies.

Spectra’s HIV Peer Support Worker will facilitate and support promotion of HIV peer support in commissioned London boroughs. The postholder will deliver HIV support programming, providing knowledge and skills, and empowering individuals to access the support that they need.

Our Vacancy

Join Peabody’s Islington Mental Health Services and make a real difference. You’ll provide high-quality support to people with a history of serious mental illness, helping them live independently and thrive.

What You’ll Do

Work collaboratively with customers to promote recovery, build life skills, and support access to housing, income, and wellbeing. You’ll deliver person-centred, trauma-informed care and help customers achieve their goals.

What You’ll Bring

• A genuine passion for delivering excellent customer service.
• Kindness, empathy, and an appreciation for diversity.
• Experience in support planning and risk assessment.
• Understanding of mental health best practices and safeguarding.
• Confidence working with people who have a Dual Diagnosis – those who have a mental health condition and a substance use disorder at the same time. 
• Knowledge and experience of the Recovery Model and Trauma-Informed Care.

Why Join Us?

When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.

What We Offer 

• 25 days’ annual holiday, plus bank holidays
• two additional paid volunteering days each year 
• flexible benefits scheme, including family friendly benefits and access to a discount portal 
• 4 x salary life assurance
• up to 10% pension contribution

Please read before applying:

• Your eligibility - you must be eligible to work in the UK and able to work the full contracted hours of 37.5 hours per week. 
• This role will require an enhanced DBS check.

If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.

Closing date: 27 April 2026

Interviews will be ongoing until the 8th May

We reserve the right to close this advert early if we receive a high volume of suitable applications.

PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.