Support work jobs
Contract: Permanent contract
Salary: £40,517-£47,377
Closing Date: 14th April 2026
Interviews will be held w/c: 20th April 2026
Centrepoint, the UK’s leading youth homelessness charity, is looking for a Supporter Care Manager to join our Fundraising Strategy & Operations Team based in London.
About us
We help vulnerable young people by giving them the practical and emotional support they need to find a job and live independently. Centrepoint provides homeless young people with accommodation, health support and life skills in order to get them back into education, training and employment. We want to end youth homelessness by 2037.
Together with our partners, we support over 16,000 young people each year.
About the role
The Fundraising Strategy & Operations Team deliver the Fundraising strategy and provide high quality operations to support the Fundraising Directorate. The team has a variety of different functions including Supporter Care, Strategic Liaison with Service teams, Compliance, Supporter Journeys and Communications as well as general administration. This role will be managing the Supporter Care team of three people.
About you
- Minimum of 3 years’ experience of working in a busy supporter care environment, working to tight deadlines
- Experience of writing donor correspondence and creating data capture guidance
- Proven experience of supporter care campaign management including creating clear processes and flow charts and managing, negotiating and liaising with suppliers.
- Excellent organisational skills with the ability to plan and manage a variety of projects and activities to tight deadlines
- Excellent interpersonal skills, along with the ability to develop strong working relationships with external suppliers and internal departments
- Excellent written and verbal communication skills, including the ability to deliver presentations and produce written documents to a high standard
What you’ll be doing
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- Overseeing the Supporter Care team, leading and managing the vision of the team and ensuring that outstanding levels of service are provided to our supporters.
- Third party supplier management- point of contact for third party suppliers, advising on process from the Supporter Care prospective.
- Budget Management - managing the annual Supporter Care budget
- Contact Centre and Zendesk Management - providing proactive and responsive support to Fundraising teams to enhance fundraising efforts
Why join Centrepoint?
In return for your efforts you’ll receive a competitive salary, excellent training and development, and a host of staff benefits including:
- 25 days of annual leave per year, rising by one day per year to a maximum of 27 days
- Healthcare cash plan (Cover the costs of a wide range of medical treatment including Dental, Optical, Complementary and Alternative therapies).
- Private Medical insurance
- Income protection
- Employer pension contributions of 5%
- Access to Cycle 2 Work loan scheme
- An interest-free travel loan
At Centrepoint we challenge the discrimination within society that contributes to youth homelessness, and we are just as committed to fairness and equality within Centrepoint itself. We are passionate about ensuring all of our colleagues are made to feel included in the work we do and that we value the rich diversity within the organization.
We are an equal opportunities employer and we welcome applications regardless of sex, gender, race, age, belief in any religion and none, gender identity, ethnic origin, class, sexuality, nationality, appearance, unrelated criminal activities, disability, responsibility for dependents, part time or shift workers, being HIV positive or living with AIDS, lived experience of homelessness or using young people’s services and any other matter which causes a person to be treated with injustice.
Centrepoint’s policy is to recruit, employ and promote people on the basis of their suitability for the work to be performed, and to this end, our aim is to ensure that all applicants, employees and volunteers receive equal treatment.
Our approach to applications
We recognise that candidates may use artificial intelligence (AI) tools to support their applications. While this is absolutely fine, all examples and statements included must be truthful, accurate and based on your own experience.
We’re keen to understand your individual skills, experience and motivations, so please ensure your application reflects your own voice.
Don’t miss out on this fantastic opportunity to join our team as Supporter Care Manager click ‘Apply’ now!
About the role:
This is an exciting opportunity to join SHP’s fundraising team and play a key role in how we connect with and grow our community of supporters. As Supporter Engagement Officer, you will help build meaningful, long-term relationships with people who are passionate about ending homelessness in London, using digital fundraising and challenge events to bring that connection to life. From someone making their first donation to those who continue to give and champion our work, you will shape supporter journeys that feel personal, engaging and impactful.
You’ll take ownership of delivering creative, insight-led campaigns across the year, with a particular focus on challenge events and our annual Christmas appeal. Alongside this, you’ll use digital tools and data to understand what resonates with supporters, continuously improving how we communicate, grow income and strengthen loyalty. The role also offers the chance to get involved in wider projects, from developing new audiences to helping gather authentic content that reflects the real impact of our services, giving supporters a genuine connection to the change they are part of.
You’ll be joining a collaborative and ambitious team that isn’t afraid to do things differently. We value fresh thinking, honesty and a willingness to test and learn, and you’ll be supported to bring new ideas and approaches into your work as we continue to grow our fundraising offer and reach more people who want to stand alongside us.
Our hybrid working model means the role is currently 2 days per week at our Head Office in Kings Cross with the remaining 3 days from home. Specific days agreement will be discussed with the line manager.
About you:
- Experience delivering supporter engagement or fundraising activity, ideally across digital channels and challenge events, with a focus on building lasting relationships
- Confident using, or keen to learn, digital fundraising tools such as FundraiseUp, Mailchimp, JustGiving, Let’s Do This, Shopify or WordPress
- Able to use insight and data to shape campaigns, improve supporter journeys and increase engagement, income and retention
- Creative and proactive, with the confidence to try new ideas and contribute to a team that values innovation and doing things differently
- Strong organisational and communication skills, with the ability to manage multiple campaigns and priorities while keeping supporters at the heart of your work
About us:
We’re London’s leading homelessness charity – and we get things done.
In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up.
We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own.
Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable.
We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.
Important info:
Closing date: Sunday 19th April at midnight
Interview date: Wednesday 29th and Thursday 30th April online via Microsoft Teams
Please note there will be a second round interview for suitable candidates
This post will require a basic DBS check to be processed (by SHP) for the successful applicant.
Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted for this role.
Preventing homelessness, transforming lives.



The client requests no contact from agencies or media sales.
At Community Connections Lewisham we are passionate about helping Lewisham residents (aged 18+) improve their health and wellbeing through discovering what exists in their own community, and becoming more able to access it. We aim to tackle the problems of social isolation and loneliness by using a person-centred approach. This means we recognise that each person we support has their own unique story, with their own particular challenges, needs, and personal goals.
Partnership Coordinators are the face of the Community Connections Lewisham team. They provide valuable support to both clients and professionals by running the phoneline, giving guidance and advice on a wide range of topics by referring or signposting to relevant services that are available in the community. They play a crucial role in the triaging, coordination and effective administration of the entire Community Connections project and acting as a front door service to the rest of the voluntary sector.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
An excellent opportunity has arisen to join the Medair UK team as we are seeking a part-time Operations Support Officer to provide crucial support in a varied role. The post holder will be responsible for Medair UK’s financial and office administration, including maintenance of the organisation’s CRM database and some fundraising support. You will ensure the accurate processing and timely delivery of donor and financial information and acting as first point of contact for the organisation, you will be responding to supporter enquiries. You will also provide general office, and IT support to the Head of Operations.
About Medair UK
Medair is a Christian humanitarian organisation that responds to conflict, disease, and disaster so that the world’s most vulnerable and hard-to reach people can live with dignity and hope. Medair UK is an affiliate of the Swiss-based humanitarian organisation, Medair International.
Together, we work in some of the most remote and difficult places on earth, empowering people to build a better future. This year our teams in Sudan have remained operational, working under the most difficult conditions, and launched a new response in Chad to support those fleeing across the borders. In the Democratic Republic of Congo, we received global coverage as one of the first responders saving the lives of communities affected by Mpox – and no lives were lost amongst those we treated. We also scaled up in Lebanon supporting at displaced communities affected by the conflict. In 2024 through our experienced national and international teams we helped 3,743,021 people across 13 countries.
About you
You will have experience of working in an office administration role, including financial processing and have proven experience with databases. You will be comfortable working with and prioritising high volumes of work. In addition to your experience of completing routine, complex tasks accurately and systematically, you will be able to maintain quality and attention to detail. Confident, polite and professional with excellent communication skills and the ability to work as part of a team, you will have strong planning and organisational skills, with experience of maintaining office and administrative systems
Key Activities
Donation Processing
- Responsible for the timely recording and processing of all incoming donations (including via our website, bank account, third party platforms and cheques) into the Medair UK CRM (Salesforce).
- Ensure all donors receive gift acknowledgements / thank you letters corresponding to each gift received.
- Maintain up-to-date records of donors, staff and other contacts in the Medair UK database.
- Process and record completed Gift Aid declarations and support in the regular reclaim of Gift Aid.
Financial Administration
- Inputting of all financial data (income and expenditure) into Quick Books.
- Preparing and following up suppliers invoices for payment.
- Processing expenses claims.
- Managing the banking of income and supporter cheques.
- Support the Head of Operations to implement the month and year end reconciliation process for both Salesforce and Quick Books.
Facilities & Office Management
- Act as first point of contact for the office and public enquiries, responding to incoming telephone calls and emails.
- Answer basic enquiries about Medair's work and distributing information to supporters and others as required.
- Manage and order office supplies, stationery and equipment.
- Maintain a clean, tidy and safe working environment, administrating risk assessments, H&S and fire safety procedures.
Information Technology
- Ensuring the maintenance of the IT system and handling minor in-house IT technical issues for staff and volunteers.
- Liaising with the Global Support Office IT Helpdesk team to ensure the timely set up of IT for new staff and volunteers – i.e. setting up email addresses, and relevant permissions.
- Ensuring that IT permissions are current, and that these are amended as and when staff and volunteers leave.
- Assisting with continuous improvements in Medair UK’s use of IT.
Engagement Support
- Supporting fundraising activities with data segmentation and the production of standard and custom reports in Salesforce
- Supporting the production and automation of email newsletter and appeals via Campaign Monitor
- Setting up new Salesforce campaigns with tailored reports and dashboards to track donations.
- Producing digital surveys and web-forms as required.
- Providing support to Medair’s virtual events, including the technical administration of Zoom and pre and post event attendee administration.
HR Administration
- Organising and co-ordinating staff and volunteer inductions ensuring that the induction checklist is completed.
- Supporting the Head of Operations with team training and organisational learning and development opportunities.
Qualifications - DESIRABLE
- Vocational qualification in business or financial management / administration desirable
Languages
- Excellent English (spoken and written).
Experience / Competencies – ESSENTIAL
- Experience of office administration / financial administration
- Experience of Microsoft Office solutions, including proficiency in Excel, Word, Internet and email use
- Experience of fundraising or other database(s), ideally Salesforce and Campaign Monitor
- Experience of finance packages
- Able to work to tight deadlines
- Capable planner with attention to detail for data quality, accuracy and consistency
- Clear spoken and written communicator
- Strong team player
- Ability to handle a wide and varied workload and work on own initiative
- Inspired by and in full agreement with Medair’s Christian values and ethos
- Willing to contribute to the spiritual life of the team including prayer meetings
- Willingness to be flexible in terms of hours worked at occasional, but inevitable moments of crisis
Experience / Competencies – DESIRABLE
- Experience and proficiency in the use of Salesforce and Quickbooks
- Knowledge or experience in the HR, IT or Office Management disciplines
- Experience in charity sector
- Experience in relief / development work
- Understanding of Humanitarian Issues
Contract Details: Part-Time (3 to 4 days/wk to be mutually agreed), permanent
Salary: £28,900 (pro rated to agreed part-time hours)
Closing date: Tuesday 21st April, 5pm. Interviews likely to be held on Wednesday 29th or Thursday 30th April.
Workplace: Medair UK office is based in Kennington, London. There is possibility to adopt hybrid working, but with a minimum of at least 2 days in the office.
Only those eligible to work in the UK can apply.
NOTE: In order to maintain the organisation’s Christian ethos, there is a genuine occupational requirement for the holder of this Medair UK position to be a committed Christian
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About Kinship
We are Kinship. The leading kinship care charity in England and Wales. We’re here for kinship carers – friends or family who step up to raise a child when their parents aren’t able to.
Together, let’s commit to change for kinship families.
About the role
The Senior Advice Worker – SEND will be the specialist and subject expert in Special Educational Needs and Disabilities and kinship care. You’ll provide 1:1 advice directly to kinship carers on all issues that impact on their caring role.
You will often be supporting kinship carers in high crisis. It will be part of your job to calm a situation quickly and support people to communicate what they need so you can provide personalised in-depth advice.
You’ll provide advice by phone, video calls and email, but you’ll also need to be able to respond to text, WhatsApp and online chat and other channels as we develop the service.
You’ll specialise in providing advice and information to enable kinship carers to support children with SEND needs, including speech, language and communication difficulties, social, emotional and mental health challenges, specific learning difficulties, and autism.
This will include advice and casework to support kinship carers to navigate the education system, understand Education, Health and Care Plan processes and access support from schools, children’s services and CAMHS.
As subject expert, you’ll provide expert input to the development of written information and resources and the development and delivery of specialist training for kinship carers.
Key responsibilities include:
- Respond to enquiries through a range of incoming channels. This includes taking calls on our advice line, as well as responding to enquiries submitted through our website, via internal referral or other channels.
- Provide high quality advice and information to kinship carers on their rights, entitlements and responsibilities in relation to welfare benefits, local authority allowances, support from children’s services, relevant legal orders, sources of educational, parenting and legal support and other issues that may be required.
- Assess vulnerability and risk to prioritise and respond to kinship carers’ issues in a timely manner.
- Research individual cases and identify possible courses of action.
- Address all safeguarding concerns in line with policy.
- Facilitate access to our advice service for people with diverse needs, e.g. by using appropriate translation services or assistive technology.
- Adapt communication style to respond appropriately to differing needs.
- Provide advice in a format that is manageable and understandable for the individual kinship carer.
- Apply agreed Kinship models of practice as appropriate, e.g. taking a trauma-informed approach.
- Provide specialist advice and casework on SEND-related issues. This may involve:
- providing additional advice or support to enable a client to take action
- undertaking follow-up action on behalf of the client to move the case on, e.g. negotiating with third parties
- taking on complex casework to pursue significant outcomes for the client or strategic impact for all kinship carers
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Proactively update colleagues across Kinship on relevant updates in the SEND landscape, providing guidance to teams.
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Work closely with training colleagues to develop, create and occasionally lead training sessions to support kinship carers to navigate the SEND system.
Essential requirements include:
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Minimum of 2 years’ recent experience of delivering in-depth advice work on complex social welfare legal issues (e.g. benefits, housing, education or social care) to members of the public.
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Experience of giving both telephone and written advice.
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Either significant knowledge of and expertise in the SEND system and SEND-related issues, with the ability to develop expertise in kinship care advice; or, Significant knowledge of and expertise in kinship care advice, with substantial knowledge of SEND-related advice issues and the ability to become an expert in SEND advice for kinship carers.
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A demonstrable knowledge of relevant sources of advice and information.
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Knowledge and evidence of good understanding of safeguarding issues and good practice.
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Proven understanding of the importance of confidentiality and a non-judgmental approach.
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Experience and confidence in development of resources
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Experience of effective management and supervision of staff, projects and/or services.
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Experience using Case Management Systems and/or Customer Relationship Management (CRM) platforms.
What we offer you:
- Flexible working - we understand how important it is to balance family and work life.
- 30 days annual leave, plus bank holidays (1 April to 31 March) pro rata (3 to be taken at Christmas shutdown)
- Employee Assistance Programme (24/7 confidential advice line and counselling)
- Charity Worker Discounts.
Key dates:
- Application deadline: Monday 20 April 2026, 12pm
- First interview: w/c 4 May 2026 (online)
- Second interview: w/c 11 May 2026 (if required)
How to apply:
Please apply for the role of Senior Advice Worker - SEND by sending a CV and answering the questions below. The deadline is 12pm on Monday 20 April 2026. Any applications arriving after the closing date will not be considered for shortlisting unless there are exceptional reasons. Please ensure you have read the application timelines.
Please provide a cover letter answering the following 4 questions (up to 250 words per answer):
- Give an overview of how your experience, qualifications and training equip you for the role of Senior Advice Worker - SEND.
- Explain why you want to work for Kinship.
- What are the key skills and personal attributes that you would bring to the role?
- What do you see as the most significant advice issues confronting kinship families navigating the SEND system?
Kinship is committed to championing equality, diversity and inclusion. We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams. We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work. We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us.
Some tips for your application:
• Make sure you’ve read the job description and the essential requirements – make sure your application reflects those points in the requirements very clearly.
• Tell us why you want to work for Kinship. We’re interested in working with people who share our values. You can read about our values in the job pack.
• Keep your response clear – use bullets points and short paragraphs if that helps. It will help the recruitment team to focus on your knowledge, skills and experience.
• Don’t go over 2 pages on your covering letter and ensure you answer all the questions
• Please do not use AI tools like ChatGPT to produce your answers. We use software to check, and your application will be rejected if you do.
We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.



The client requests no contact from agencies or media sales.
We are looking for a dedicated and compassionate Helpline Advisor to support victims of crime at the growing National Contact Centre team in Cardiff.
This is a casual position, and applicants must be able to commit to a minimum of 2 x 7.5 hours shifts per month. The shifts will mainly be evenings and weekends to cover staff absence and busy periods.
What we offer
At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the role:
This role is based at our National Contact Centre in Cardiff. You will need to commit to a 2 week induction program, which will run Monday - Friday, 9am - 5pm.
As a Helpline Adviser you will:
- Able to respond to victims of and those affected by crime by providing emotional support, information and referrals on to Victim Support services and other agencies
- Providing immediate support, advice and trauma first aid referrals to victims of and those affected by major incidents and terrorism.
- Seamlessly working across multiple services with different processes, procedures and recording mechanisms.
- Managing and responding appropriately to competing priorities, services and needs.
- Responsible for taking disclosures and responding appropriately by either escalating the safeguarding concern to the 'Designated Safeguarding Officer' or to respond immediately to life threatening situations.
About you:
You will need:
- Experience of working in challenging and changing environments with the emphasis on excellence in service delivery.
- Experience of organising and prioritising a complex workload.
- The ability to deal sensitively with challenging and emotionally charged situations, demonstrate empathy and control own emotions.
- The ability to communicate effectively, verbally and in written form, including telephone skills
- Knowledge and understanding of:
- Relevant agencies and resources
- Importance of confidentiality and safe working practice
- Diversity issues and principles
- The impact of crime
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we offer a Guaranteed Interview Scheme for disabled candidates who meet the essential criteria. We are also happy to make reasonable adjustments during the selection process.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
We are seeking a dedicated and compassionate Triage & Early Interventions Officer to join our team in Staffordshire as a Children and Young person's (CYP) Triage and Early Intervention Officer, working with our team to provide support for Children.
What we offer
At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the Role:
As a Triage & Early Intervention Officer, you will be the first point of contact via telephone, text or email for clients referred to our service. You will conduct comprehensive impact and risk assessments, provide immediate and short-term interventions, and ensure that each client receives tailored support that meets their individual needs.
As a Triage & Early Interventions Officer you will:
- Conduct comprehensive impact & risk assessments for clients.
- Provide tailored responses to clients' needs, including children and young people and those affected by domestic abuse, ensuring they are aware of their rights.
- Manage a caseload of clients requiring immediate & short-term interventions, developing support plans & referring to other agencies as needed.
- Maintain accurate & confidential case management records.
- Work as part of a team & collaborate with statutory & voluntary agencies to address clients' needs.
About You:
Ideally you will have an understanding of the impact of crime & the criminal justice system. Experience in delivering services within a statutory, voluntary, or multi-agency setting is also beneficial.
You will need:
- Strong written & verbal communication skills.
- Good time management skills.
- Competent IT skills, able to use generic systems.
- To work effectively both as part of a team & independently
- To develop & maintain partnerships with external organisations.
- The ability to undertake impact & risk assessments.
- Knowledge of safeguarding issues & legislation related to child protection & vulnerable adults.
About Us:
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we offer a Guaranteed Interview Scheme for disabled candidates who meet the essential criteria. We are also happy to make reasonable adjustments during the selection process.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
We are looking for a dedicated and compassionate Domestic Abuse Caseworker to support victims of crime.
The service provides support across the whole geography of Avon & Somerset. This role involves making initial contact with victims of domestic abuse and other crimes, providing support in a dynamic and ever-changing environment. The role is full-time and is hybrid between Bridewell Police Station in central Bristol and home working. A suitable and confidential workspace at home is therefore required.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer
At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the Role
As a Domestic Abuse Caseworker you will provide high quality support to victims of domestic abuse and other crimes, leading on completing initial impact and risk assessments that are comprehensive and holistic. You will also contribute to providing cover for the local VS Helpline.
Key Responsibilities:
- Effectively managing a caseload of service users, delivering excellent services which support the commissioners and their service goals to victims. Undertake initial proactive contact with victims, explaining VS services and promoting the benefits of accessing support.
- Ensure each victim receives an individually appropriate tailored support and information service that fully meets their needs, keeping complex needs central to all processes and decisions. This will be delivered face to face, via telephone, video-chat, text and/or email based on the preferences of the client.
- Undertake risk and needs assessments to address the specific needs of the client in line with VS operating procedures. To follow relevant safeguarding policies and procedures to ensure an integrated approach to address any safeguarding concerns.
- Provide information and advocacy to enable service users to navigate and understand the criminal justice process and ensure their rights are upheld in accordance with the Victims Code of Practice.
- Identify barriers to individuals accessing our services and determine solutions. Work with multi-agency partners to which victims can be referred for ongoing and specialist support such as housing, social services and health provision.
- Maintain accurate and confidential case records, complying with data protection and all other legislation connected to your work.
About You:
You will need:
- An understanding of the impact of crime on victims such as anti-social behavior, domestic abuse, sexual violence and hate crime.
- Effective verbal and written communication skills.
- Proven track record of successfully delivering services and working directly within a statutory, voluntary or multi agency setting(s).
- Ability to balance competing needs and priorities.
- Ability to work independently and as part of a team.
- A successful track record of building effective working relationships across internal and external stakeholders.
This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.
About Us:
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Night Support Coach
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Job Title: Night Support Coach
Location: Havering, Close to Harold Wood Elizabeth Line station. This service has step free access.
Salary: £27,000
Shift Pattern: 37.5 hours per week Monday to Sunday on a rota varying between 20:00 - 09:30 which includes 13.5 hour shifts with 1 hour unpaid break. You may be required to work outside these hours including evenings and bank holidays and other times as per resident and service requirements.
About the Role
We have an exciting opportunity for a Support Coach to join our new Independent Approved Premises (IAP) covering the night shift on a rolling rota. You will play a key role in supporting our residents who have left prison and are based within a residential setting to reintegrate into the community. You will develop and engage with our residents to produce tailored support plans which support their individual needs in successful rehabilitation and reintegration within the community. You will identify their needs, goals and skills, and then support and motivate them to achieve their potential. The service holds a strong focus on public protection and effective risk management.
Key Responsibilities Include:
- Ensuring the safety and wellbeing of residents and participants at all times
- Engaging with residents throughout the night, ensuring they are adhering to their license conditions. This may include planning activities to engage with them such as movie nights, games nights, and other activities applicable
- Be a valued and reliable member of the team on the night shift, completing handovers for day colleagues for a seamless service
- Building trusting professional relationships with residents, helping them to achieve their goals and aspirations which could be through tailored one to one sessions, group sessions, in and out of service activities, and general wellbeing check ins
- Focusing on empowering our residents to take control over their lives and meet their personal goals
- Keep support plans updated on our online portals as appropriate
About You
We're looking for someone who has a true passion to help make a difference and contribute to providing safer communities for all. You will be comfortable working within the criminal justice setting, and supporting residents to have access to the tools and resources to better enhance their quality of life after their release from prison. You will have an understanding of criminal justice settings and will have the ability to build meaningful rapport with others who have multiple and complex needs and backgrounds. We look for adaptability, proactiveness, and confidence within your own skillset and ability to drive meaningful impact. We also look for:
- Understanding of the housing and social needs of people who have recently been released from prison
- Ability to build meaningful professional relationships and rapport with people from varying backgrounds
- Ability to create tailored support plans to support rehabilitation and reintegration within the community
- Cultural awareness, Self-awareness, and ability to identify personal growth areas and take feedback
- Ability to use IT systems to record case notes, email relevant people, and use other software required within the role
- Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents
- Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we Offer
- 25 days (Full time equivalent) annual leave, increasing with the length of service
- Employer Pension Contribution
- Eligibility to register with Blue Light Discount Card
- Access to discounted tickets for music events, shows, sports and more
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
- EDI Ambassador programme
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.
We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
Additional Information
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Empowering independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital and off the streets
We are seeking a dedicated and compassionate Caseworker to support victims of crime and traumatic incidents at the National Contact Centre team in Cardiff, working 37.5 hours a week.
This is for 12 months fixed term.
What we offer
At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the role:
This role is based at our National Contact Centre in Cardiff.
As a Caseworker you will be: -
- Effectively manage a caseload of self-referrals or referred service users, delivering excellent services which support service goals to victims. Where relevant to undertake initial proactive contact with victims, explaining VS services and promoting the benefits of accessing support.
- Ensuring each victim receives an individually appropriate tailored support and information service that fully meets their needs, keeping complex needs central to all processes and decisions.
- Undertaking risk and needs assessments to address the specific needs of the client in line with VS operating procedures. To follow relevant safeguarding policies and procedures, working with safeguarding leads and other agencies to ensure an integrated approach to address any safeguarding concerns.
- Maintain accurate and confidential case records, complying with data protection and all other legislation connected to your work and sharing protocols where necessary. Contribute to monitoring information as required by Victim Support.
- Developing and maintaining effective working relationships and promote effective communication between staff and other stakeholders.
You will need:
- An understanding of the impact of crime and traumatic incidents on victims.
- Experience of managing a caseload including complex case management.
- The ability to balance competing needs and priorities.
- The ability to work independently and as part of a team.
- Effective verbal and written communication skills.
Please see attached Job Description and Person Specification for further details.
About Us
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we offer a Guaranteed Interview Scheme for disabled candidates who meet the essential criteria. We are also happy to make reasonable adjustments during the selection process.
How to apply
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About You:
You are a reliable, compassionate and calm individual who is committed to supporting vulnerable people. You are able to work independently during night shifts while remaining a supportive member of the wider team.
You communicate well, build positive relationships with residents and colleagues, and handle challenging situations in a professional and respectful manner. You are organised, attentive to detail and comfortable completing records, handovers and routine checks.
Most importantly, you are motivated to create a safe, welcoming environment and to support residents in developing confidence and independent living skills.
Main Purpose Of The Job:
This role is responsible for delivering a safe and supportive service to all residents living at O’Hanlon House during the night. The post holder needs to work alongside the day and night teams to ensure the effective delivery of high quality care, support and housing management according to Homeless Oxfordshire Policies and Procedures.
Main Areas Of Responsibility:
- Ensure the effective delivery of high quality care, support and housing management according to Homeless Oxfordshire policies and procedures.
- To be a supportive and effective part of the team working as part of a rota including nights and weekends. Maintain positive relationships with clients, relatives, carers, professionals, commissioners, contractors and the local community.
- Maintain a safe, clean and welcoming environment.
- To support and encourage clients to care for themselves and develop independent living skills.
- To assess and manage risk for individuals and in the service, making use of emergency services as required.
- Report any safeguarding concerns without delay in line with the charity’s policies and procedures.
- Comply with the charity’s health and safety standards.
- Manage challenging situations in line with procedures and to ensure the safety of yourself and others.
- Actively ensure security of the building through regular checks and monitoring of CCTV system.
- To carry out designated cleaning and laundry duties (and any other housekeeping tasks).
- To participate in handovers at the beginning and end of shifts, ensuring that information is properly recorded and passed on where appropriate and relevant and in a timely fashion.
- Ensure that IT systems are updated as required and concise record keeping is completed promptly.
- Ensure clients are aware of and support them to maximise their opportunity to be involved in Client Participation.
- To participate in the induction of and support new team members.
- To undertake any other duties that can be reasonably required to meet the operational needs of Homeless Oxfordshire.
- To undertake such other duties, training and/or hours of work as may be reasonably required, and which are consistent with the general level of responsibility of this position.
- To ensure that Homeless Oxfordshire’s Equal Opportunities Policies are complied promoted in carrying out duties of the post.
About Us:
We are an open door for people experiencing homelessness whose lives have been shaped by trauma and disadvantage; providing safety, stability and support when it is needed most. We deliver this support across Oxfordshire by providing a range of accommodation with access to high quality support, offering a safe and welcoming space for people to take control of their own lives. We are an accredited Oxford Living Wage employer, and benefits to the role include: annual leave starting at 26 days (excluding bank holidays), flexible working, enhanced benefits with qualifying service, retail discounts with our Homeless Oxfordshire Benefits Hub, and life assurance up to four times your salary and a £250 bonus if you successfully refer a someone as a new colleague through our Employee Referral Scheme as a thanks from us!
Open To: People wanting to work weekends. This role is a shift and rota'd role that includes weekends, bank holidays, early and late days.
What’s Next: Have a look at the job description to find out more about the role and apply on our website. Please be aware that this role is subject to an enhanced DBS disclosure check and will be undertaken for the successful candidate .
We reserve the right to close this advert early if we identify a suitable candidate before the advertised closing date.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About You:
Those who know you describe you as kind, understanding, and open-minded. You listen without judgement and treat everyone with dignity and respect.
In the workplace, you are recognised as reliable, approachable, and professional. You communicate clearly, remain calm under pressure, and are confident managing competing priorities. You have a natural ability to encourage, empower, and motivate others to make positive changes, even in challenging circumstances.
You are reflective and emotionally intelligent, with a strong desire to support individuals to achieve greater independence and wellbeing. Making a meaningful difference isn’t just important to you — it’s what drives you.
You may already have an understanding of the complex challenges faced by people who are vulnerable or at risk of exclusion. This experience could come from previous employment, volunteering, training, or your own lived experience, and you are keen to use this knowledge to support others.
If this sounds like you, we would love to hear from you and welcome you to join our dedicated and supportive team.
Main Purpose Of The Job:
We are seeking a dedicated and compassionate individual to join our team in a dual-role capacity, supporting two vital services run in partnership with Homeless Oxfordshire and Connection Support. The role covers both our Step Down provision—designed for individuals discharged from hospital under the Discharge to Assess model—and our service at Mawle Court, which provides temporary accommodation and support for people with complex needs, including those preparing for more independent living or in need of emergency provision. Working as part of a small, dynamic, and enthusiastic team, you will be responsible for delivering a safe and supportive environment across both services. You will lead on the case management of clients with complex needs, working collaboratively with partner agencies to develop and implement holistic, individualised support and move-on plans. This is a rewarding opportunity for someone passionate about making a tangible difference in the lives of vulnerable individuals, helping them on their journey towards stability and independence.
Main Areas of Responsibility:
- To proactively and dynamically assess, monitor, manage and respond to risk for individuals and in the service.
- To assess risk and suitability of referrals to the service and book new clients in.
- Ensure the effective delivery of high-quality care, support and housing management according to Homeless Oxfordshire policies and procedures.
- To work collaboratively with partner agencies to ensure the creation and delivery of holistic wrap around support and risk management plans for clients with complex needs as well as to ensure clients have access to appropriate healthcare as needed.
- To work collaboratively with clients to identify and work towards suitable move on.
- To work with other agencies to provide client centred support & risk management plans for clients with complex needs to identify work towards a suitable move on option within 6 weeks.
- To work alongside the Client Engagement Co-Ordinator to ensure clients have access to opportunities to be empowered, build their confidence and develop independent living skills; to facilitate groups and activities as part of this.
- To make and maintain Housing Benefit claims.
- Ensure that IT systems are updated as required clear, concise and up to date record keeping is maintained and ensure information is shared with the team and external agencies as required.
- To represent Homeless Oxfordshire at interagency meetings, as required.
- Manage challenging situations and report any safeguarding concerns without delay in line with procedures and to ensure the safety of yourself and others.
- Maintain positive relationships with all stakeholders.
- Contribute to a positive working environment in which equality and diversity are valued and staff are enabled to do their best.
- To be a supportive and effective part of the team, including contributing to the induction of new colleagues and work of the broader team.
- To ensure that Homeless Oxfordshire’s Equal Opportunities Policies are complied with and promoted in carrying out duties of the post.
- Comply with Homeless Oxfordshire’s policies and procedures.
- To undertake any other duties that can be reasonably required to meet the operational needs of Homeless Oxfordshire.
About Us:
We are an open door for people experiencing homelessness whose lives have been shaped by trauma and disadvantage; providing safety, stability and support when it is needed most. We deliver this support across Oxfordshire by providing a range of accommodation with access to high quality support, offering a safe and welcoming space for people to take control of their own lives. We are an accredited Oxford Living Wage employer, and benefits to the role include: annual leave starting at 26 days (excluding bank holidays), flexible working, enhanced benefits with qualifying service, retail discounts with our Homeless Oxfordshire Benefits Hub, and life assurance up to four times your salary and a £250 bonus if you successfully refer a someone as a new colleague through our Employee Referral Scheme as a thanks from us!
What’s Next: Have a look at the job description to find out more about the role and apply on our website. Please be aware that this role is subject to an enhanced DBS disclosure check and will be undertaken for the successful candidate .
We reserve the right to close this advert early if we identify a suitable candidate before the advertised closing date.
The client requests no contact from agencies or media sales.
We're looking for a kind, compassionate and resilientTeam Leader to join ourLearning Disabilities Social Care Service in Newham. No personal care experience required, just the right values.
£32,164.00 per annum, working40 hours per week.
Our benefits include:
- Annual leave increasing up to 30 days with length of service
- Free DBS
- Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
- Fully paid induction programme and further training
What you'll do:
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
- Lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
- Develop key business relationships with all appropriate relevant customers/external parties
to ensure service delivery excellence and maximise new business opportunities in own
patch
- Participate in and monitor the initial and continuous assessment of needs and ensure that
support planning is carried out in line with assessed needs of the customer
- Carry out other administrative tasks as relevant to the service and directed by the
Contract/Heads of Operations
- Deliver an out of hours on-call service for region, where required
- Plan and organise staffing and resources to ensure cost effectiveness and maximise positive outcomes for customers.
About you:
- Enjoys social interaction and the company of others, networks in local business community
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure
their judgement
Essential:
- Educated to degree level or equivalent
Desirable:
Other relevant professional memberships and/or specialist qualifications are desirable
We have a strong social purpose, and we live and work by our values:
- We focus on Excellence and innovation.
- We are Caring and Compassionate.
- We are Inclusive and Trusted.
- We work in Partnership and are One-Team.
Are you committed to making a meaningful difference in the lives of individuals experiencing homelessness in Kensington and Chelsea?
About the role
We are seeking a Floating Support Worker to join our Accommodation Service based at Kensington and Chelsea Town Hall. This service provides support to adults who are experiencing homelessness or are at risk of becoming homeless.
In this role, you will manage a caseload of clients, supporting them to sustain their tenancies and successfully settle into their new homes. You will work closely with individuals to help them access employment and education opportunities, and connect with appropriate services to address mental health needs, financial challenges, and substance or alcohol-related issues.
Working in this role, your key responsibilities will be to:
- To use a range of specialist assessment and personalised support planning tools to engage clients in the assessment and support planning process.
- To work with clients in producing person-centred support plans and ensuring that case reviews are carried out, support plans are implemented and adequate case records are maintained.
- To assess client risk and develop risk management strategies with the client and other relevant services.
- To work with a range of agencies to ensure all clients have access to relevant services including both statutory and non-statutory support.
- To provide specialist advice to clients on housing, health, welfare benefit claims and other issues as necessary.
About you
This role will suit people with:
- An understanding of the issues faced by homeless or vulnerably housed people – you may have had personal experience of homelessness yourself.
- Experience of helping vulnerable people to identify personal goals and supporting them through a process of change.
- Good interpersonal and listening skills, to establish effective working relationships with clients.
- An enthusiasm to learn and work with clients with a holistic, person-centred approach.
Above all we are looking for inspirational individuals who have a genuine desire to support people to transform their lives, and who will be committed to our Recovery Ethos.
St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
To find out more and apply please go to the St Mungo’s careers page on our website.
Closing date: 10am on 15 April 2026
Interview and assessments on: TBC
What we offer
- Excellent Development and Growth Opportunities
- A Diverse and Inclusive Workplace
- Great Pay and Other Benefits
The client requests no contact from agencies or media sales.
Harehills Girls and young women's empowerment worker
The main role of this post is to plan, facilitate and evaluate groupwork programmes as part of our new Harehills Young women Thrive project based at Getaway Girls new satellite base, The Hills.
The post requires 3 years experience of leading work with young women and a Youth and Community qualification.
Getaway Girls is a Leeds based young women's charity which has empowered young women to build confidence, resilience, aspirations and skills for over 38 years.
We achieve this through our strength based approach, recognising young women's strengths, abilities and lived experience.
The post is funded till end of May 2030 through National Lottery Reaching Community Fund.
For further information and to apply for the role check vacancies on Getaway Girls website.
The closing date is 30th April.
The Interview date is 6th April.


