Support Work Jobs
Sands exists to save babies’ lives and ensure that anyone affected by pregnancy loss or baby death receives the support and care they need.
Our Bereavement Support Services team provides a wide range of services including a freephone Helpline, Online Community, Social Media support, memory making resources and print materials in order to provide consistent, high-quality information and support to bereaved families.
In this role you will provide operational and line management support so that the team can provide consistent, high-quality emotional support to bereaved families who seek support from Sands, as well as supervising the work of the Bereavement Support Officers whilst working on a rota basis. You will also personally provide support to families via our various bereavement support channels.
The Sands Helpline is currently open from 10.00am to 3.00pm from Monday to Friday, and also between 6.00pm and 9.00pm on Tuesdays, Wednesdays and Thursdays. You will be expected to work regular shifts on a rota basis.
With significant experience of managing a team responding to people in crisis and providing bereavement-centred support in a variety of settings and channels, you will be able to demonstrate a sound understanding of and empathy with, the issues surrounding the death of a baby.
You will have excellent verbal and written communication skills, and be able to use these appropriately to offer telephone and email support to bereaved families.
The ability to professionally represent the charity’s views and positions clearly is essential, as are strong research skills and the ability to keep accurate and clear records in a variety of formats. Additionally, you will have a thorough understanding of confidentiality and safeguarding issues.
You will be highly-organised and have effective time management skills with the ability to manage your own workload. The ability to reflect on your own practice and attend regular accredited clinical supervision is also essential.
Please note that this is a 9-month fixed-term role to cover maternity leave.
The client requests no contact from agencies or media sales.
Thank you!
We have an exciting opportunity for a Supporter Relations Officer to join our team, based at one of our 23 rehoming centres. The Role of the Supporter Relations Officer is primarily to promote the work of Dogs Trust to key audience groups. They provide first-class customer care for all Dogs Trust supporters, but particularly potential and existing legacy pledgers.
About this job:
As Supporter Relations Officer, you’ll:
- Promote the work of Dogs Trust to key audience groups in their catchment area and to support them accordingly.
- Provide a vital link to the community, stewarding supporters wherever they may be on their Dogs Trust journey by handling local supporter legacy and Canine Care Card enquiries, as well as in memory donations.
- Spending time in the community, visiting local businesses and people, as well as organising community talks to relevant audience groups.
- Organise supporter events and tours at the rehoming centres throughout the year.
- Organise and attend events with the Dogs Trust Village.
About you:
The successful candidate will have experience in a public facing role and a passion and commitment to the work and aims of Dogs Trust. They will be a strong communicator with excellent interpersonal and organisational skills and the ability to develop and prioritise their own workload, working well under pressure and to deadlines.
About Dogs Trust:
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.
About the team:
The Individual Giving department is part of the Fundraising and Marketing directorate and brings in approximately £88m per annum through regular giving, one off gifts, prize-led fundraising, community and events and legacy and in memory. They report to Regional Supporter Relations Managers and, ultimately, the Head of Community Supporter Experiences.
What you need to know:
As the role is primarily customer-facing, the SRO is based at the rehoming centre. However, they spend a portion of their time in local communities. This role involves frequent travel, both locally and across the UK, including some overnight stays, as well as weekend and evening work. A full UK manual driving licence is essential. Working days for this role are Thursday and Friday
Thank you!
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.
About the role
Breast Cancer Now’s life-saving research and essential support services are only possible because of our amazing supporters. The supporter experience manager will help to ensure all Breast Cancer Now supporters have brilliant experiences with us. This means supporters are thanked properly, kept up to date about the impact of their support and given interesting, relevant opportunities to support again. This varied role will work with teams across the organization to share supporter insight, embed best practice, and create consistency. You’ll be leading mystery shopping, running workshops with teams and creating resources. Your role will have a particular emphasis on working to make sure individual giving supporters are well looked after.
About you
The successful candidate will be passionate about championing supporters’ wants, needs and preferences, advocating for supporters to be considered at every turn. You’ll have worked on activities to improve supporter or customer experience previously, whether in a charity or company. You’ll be confident in managing projects which involve multiple teams, and most importantly you’ll be able to get people excited about experience.
Job description and benefits
Please download the job description and our attractive benefits package.
Primary location of role and hybrid working
This role is primarily based in our Cardiff, Glasgow, London or Sheffield office. Our hybrid working model allows you to work up to 3 days per week at home.
When applying
We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact us.
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.
Closing date 9am on Friday 9 August 2024
Interview date Week commencing 19 August 2024
Thank you!
We have an exciting opportunity for a Peer Support Operations Manager to join the National Homicide Service team in London , working 37.5 hours a week.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
This role is based in London but is home based and you must be flexible across England and Wales.
As a Peer Support Operations Manager you will be:
- Lead and manage the delivery of a range of peer support services and projects across Homicide and Victim Support.
- Be responsible for managing performance and staff delivery service.
- Support Head and Deputy Head of Service to identify opportunities and develop services to improve peer support, including providing data and reports to Deputy Head of Service when needed.
- Be a key point of contact for external agencies, both statutory and voluntary, in relation to peer support.
You will need:
Undergraduate degree or relevant professional qualification.
Knowledge and understanding of government policy related to victims and criminal justice system.
Extensive knowledge of voluntary and statutory agencies.
Knowledge and understanding of Safeguarding.
A proven track record of successful delivery of trauma informed services.
Experience of leading and managing people.
Experience of leadership and management and implementation of change management.
Able to manage a demanding workload.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
Thank you!
We love Dogs, do you? Would you like to work for Dogs Trust, the UK’s largest dog welfare charity?
We have an exciting opportunity for a Supporter Relations Officer to join our team, based at one of our 23 rehoming centres. The Role of the Supporter Relations Officer is primarily to promote the work of Dogs Trust to key audience groups. They provide first-class customer care for all Dogs Trust supporters, but particularly potential and existing legacy pledgers.
About this job:
As Supporter Relations Officer, you’ll:
- Promote the work of Dogs Trust to key audience groups in their catchment area and to support them accordingly.
- Provide a vital link to the community, stewarding supporters wherever they may be on their Dogs Trust journey by handling local supporter legacy and Canine Care Card enquiries, as well as in memory donations.
- Spending time in the community, visiting local businesses and people, as well as organising community talks to relevant audience groups.
- Organise supporter events and tours at the rehoming centres throughout the year.
- Organise and attend events with the Dogs Trust Village.
About you:
The successful candidate will have experience in a public facing role and a passion and commitment to the work and aims of Dogs Trust. They will be a strong communicator with excellent interpersonal and organisational skills and the ability to develop and prioritise their own workload, working well under pressure and to deadlines.
About Dogs Trust:
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.
About the team:
The Individual Giving department is part of the Fundraising and Marketing directorate and brings in approximately £88m per annum through regular giving, one off gifts, prize-led fundraising, community and events and legacy and in memory. They report to Regional Supporter Relations Managers and, ultimately, the Head of Community Supporter Experiences.
What you need to know:
As the role is primarily customer-facing, the SRO is based at the rehoming centre. However, they spend a portion of their time in local communities. This role involves frequent travel, both locally and across the UK, including some overnight stays, as well as weekend and evening work. A full UK manual driving licence is essential. Please note that working days for this role are Monday and Tuesday.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
SAT-7 UK is looking to recruit a Supporter Engagement Officer to inspire and influence individuals and the UK Church to show love, strengthen faith and bring joy to millions of people across the Middle East and North Africa.
This is an exciting opportunity for a well-organised and personable individual to help support and build our relationships with individual supporters. We are looking for someone with good administrative and organisational skills to help increase the impact of direct mail (appeals), the development of welcome and regular giving programmes, fundraising projects, and in using personal communications (including phone) to connect with supporters.
Applicants should have excellent communication and implementation skills, enjoy the challenge of working in a growing team at a time of transition, and thrive in the context of a voluntary sector environment. The role requires someone motivated by their Christian faith with a personal interest and heart for the people of the Middle East and North Africa.
KEY RESPONSIBILITIES
- Support the High Level Donor (HLD) touchpoint plan by ringing supporters on a weekly basis
- Track and record communications with prospects and donors in the supporter database
- Use the database to identify and research HLD prospects
- Contribute to the delivery of direct marketing campaigns (supporter and external appeal mailings), including preparing appeal briefs, kick-off meetings, liaising with colleagues, external copywriter and external agency/mailing house
- Help develop and grow the joy bringer (regular giving) programme through the use of new data insights, reporting, anniversary gifts and online events
- Ensure individual supporter relationships (including HLDs) are appropriately managed, thanked and asked
- Support key supporter/donor care management processes and programmes
- Support the expansion of digital fundraising campaigns
- Support the development of other fundraising opportunities including legacies / in-memorium giving, emergency appeals and projects e.g. for supporter-sponsored events
If this sounds like the right role for you and you would like to find out more, please see the Application Pack and apply via the SAT-7 UK website.
The client requests no contact from agencies or media sales.
Thank you!
About the role:
When a family member has a spinal cord injury, it can be difficult to acknowledge and accept that their injury will affect you too.
You might find it difficult to express and share how you have been affected by these events, especially to your loved one with the injury. Overwhelming feelings of guilt, helplessness, confusion and isolation are very common.
Back Up’s Family Support team are there to help. Right from the point of injury, our Family Support Coordinators work together with the family and the injured person to create their own ‘Family Plan’ - making sure they have access to information and support throughout the rehabilitation journey.
As a Family Support Coordinator, you will build relationships with professionals to encourage referrals and manage a caseload. Whether it be meeting family members in a clinical setting, providing a listening ear from someone who ‘just gets it!’, or making referrals for ongoing support from a range of partners or statutory agencies – you will be passionate about being able to demonstrate the impact of what we do, and will see for yourself how Back Up quite literally transforms lives.
About us:
At Back Up, we have big ambitions. Over the next few years, we’re going to be transforming the lives of even more people affected by spinal cord injury.
Together we’ll be working hard to make sure everyone affected by spinal cord injury has access to the support they deserve; and we are the only spinal cord injury charity in the UK providing specific services to children and young people.
At Back Up, inclusion is at the heart of everything we do. Please read our Equality, Diversity and Inclusion Policy Statement. We are committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. We particularly welcome applications from those from black, Asian or ethnic minority backgrounds or those with higher level spinal injuries.
In 2024 Back Up won The Times and The Sunday Times Spotlight Award for Best place to work for disabled employees. As well as this, Back Up has been voted one of the top ten charities to work for (Third Sector Best Charities 2020). The enthusiastic, inclusive and supportive spirit of our very skilled staff ensure excellence in the services we deliver,
Welsh translations available on request.
Size: 51 - 100
At Back Up, we inspire people affected by spinal cord injury to get the most out of life.
The client requests no contact from agencies or media sales.
Thank you!
Case Manager
We have an exciting opportunity for a Case Manager to join the team in Suffolk, working 16 hours a week on a fixed term contract until September 2025.
Do you want to make a difference every day?
Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
This role is based in Suffolk, as a Case Manager you will be:
Providing a high quality, end-to-end support service to the most vulnerable victims of complex crimes. To act as the single point of contact for victims through the criminal justice and recovery process, delivering support and interventions where required, acting as an advocate on behalf of the victim and coordinating the support services required by external agencies
You will need:
- Experience of delivering high quality services to vulnerable victims of crime.
- A good knowledge of the Criminal Justice System.
- Experience of Multi-agency working.
- Good IT skills and experience of using case management systems.
- Good knowledge and understanding of safeguarding issues and the relevant policies.
- Strong communication and listening skills with an ability to communicate effectively.
- Ability to prioritise, plan and manage time effectively.
- Experience of delivering a service and working with victim's/service users.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
Thank you!
We're looking for a kind, compassionate and resilient Mental Health Support Worker to join our Mental Health service in Hackney.
£27,352.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Felstead Street is a CQC registered care home, which has a heavy focus on supporting customers with enduring mental health care and elderly needs. We provide 24hr high support to 24 customers both female and male. Our building is a purpose-built home on two floors, offering customers individual bedrooms and the use of shared communal facilities and gardens. The service is commissioned by East London Foundation Trust with the care contribution from London Borough of Hackney.
If you enjoy making a difference and passionate about mental health, why not join us?
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
- Building supportive, trusting relationships with customers and creating a positive atmosphere in the home.
- Following lone working protocols and maintaining high levels of awareness to health and safety for self, colleagues and customers.
- Supporting customers to maintain a healthy and clean living environment, where appropriate, provide assistance to maintain their living areas are clean and safe from hazards.
- Providing support and assistance to customers during the day who may be experiencing difficulties with their own mental health and seeking appropriate support.
- Providing support with daily living activities including practical assistance to customers who may require this.
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Support customers actively in the community and engage with the local area.
- Develop and maintain links with all key agencies and service providers in the local community
- Pro actively manage health and safety on a daily basis for self, colleagues and customers.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours
What you'll bring:
Essential:
- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector
Desirable:
- Experience working in mental health
- Experience working in a CQC registered care setting
- Experience of delivering personal care / assistance.
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see our website for full job description.
Thank you!
We have an exciting opportunity for a Caseworker to join the Children & Young People team in Lancashire, working 37.5 hours a week.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
This role is based in Preston.
As a Caseworker you will be:
- Effectively manage a caseload of self-referrals or referred service users.
- Ensure each victim receives an individually appropriate tailored support and information service.
- Undertake risk and needs assessments to address the specific needs of the client.
- Provide information and advocacy.
- Identify barriers to individuals accessing our services and determine solutions.
- To work alongside a team of staff to reflect the diverse community and the needs of victims.
- Develop and maintain effective working relationships and promote effective communication between staff and stakeholders.
- Maintain accurate and confidential case records.
You will need:
- Understanding of the impact of crime on victims.
- Effective verbal and written communication.
- Proven track record of successfully delivering services.
- Using generic IT applications competently.
- Understanding of practical application of equal opportunities and diversity and inclusivity.
- Ability to balance competing needs and priorities.
- Ability to work independently and as part of a team.
- Maintain professional boundaries.
- Knowledge and understanding of the requirement for confidentiality and safe working practices, maintaining records in accordance with the Data Protection Act.
- Clean driving licence.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
Thank you!
Location: Home/South Wales-based with frequent travel to projects in Cardiff, Newport and Swansea
Contract: Absence cover fixed term for 6 months, or to the return of the substantive postholder
Working effectively with volunteers is an important part of our Project Support Officer roles. You will support the Area Manager and Regional Manager with volunteer recruitment, volunteer administration and volunteer retention, and giving our volunteers a fantastic experience. You will also be involved in guest outreach, and giving extra support to our Wales projects as and when required, to aid development and growth within the region.
Each of our Projects is run by volunteer Project Leaders and supported by Regional Managers through recruitment and training of volunteers. You will support the Regional Managers so that they can manage more projects. This support could range from developing relationships with our food suppliers, researching local organisations to support with guest outreach, and recruiting new volunteer Project Leaders for the Area.
You will have excellent verbal and written communication skills, and be able to talk confidently to external people about our Projects.You will also be a good organizer, with the ability to manage multiple tasks within multiple Projects. You will have a passion for food and cooking, and be committed to our objectives and ethics.
This role will require some attendance at our Community Meals projects, which would include some evening and weekend work. A full driving license and access to a vehicle for work purposes is essential for this exciting role. You’ll need to live within easy reach of our Wales projects in Cardiff, Newport and Swansea.
Benefits: We offer 26.5 days holiday plus bank holidays (pro-rata for part-time), and additional holiday for length of service. Our healthcare package allows staff to claim money back on healthcare bills and includes access to telephone counselling and online GP appointments.
How to apply: Please upload a CV of no more than two sides, and a covering note/letter of no more than two sides explaining why you are suitable for the role, via our vacancy website.
Deadline for your application: 11.59pm on Wednesday 7th August.
Interview process: Shortlisted candidates will need to complete a 30 minute task prior to being invited to interview.
Inclusivity: FoodCycle is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We are committed to creating an inclusive and diverse workplace where everyone feels valued and respected.
Safeguarding: Safeguarding is Everyone’s business – FoodCycle is committed to safeguarding and promoting the welfare / wellbeing of children, young people and adults at risk. This role will therefore require a satisfactory Enhanced DBS check.
Please note that you will need to have existing Right to Work in the UK to apply for this role. We are unable to provide visa sponsorship.
The client requests no contact from agencies or media sales.
Thank you!
This is a very exciting time to join our expanding Visiting Caseworker Service. We are seeking two new colleagues, who will join our current team of two caseworkers covering the UK and Ireland. These newly created positions will be regionally based, one covering South West England & South Wales, and the other North West England & North Wales (with other travel across the UK on occasion).
Visiting Caseworkers each deal with an approximate caseload of 70-100 cases / visits per year. Central to the role will be supporting and advocating on behalf of vulnerable applicants, or those who are living in particularly complex or challenging situations. The job will be wide-ranging and include elements of advocacy, support, income maximisation, mediation, partnership working and processing our own grants where appropriate, with the overall aim to reach long-term sustainable solutions for Anglican clergy households.
Working closely with the Visiting Caseworker Manager and the wider Charitable Services team, key responsibilities will include:
Receive referrals from applicants via the Grants & Services team, for potential casework and home visits
- Assess and prioritise urgent cases on a weekly basis.
Conduct home visit (or online meeting)
- Provide thorough assessment of current situation, taking into consideration time available and wellbeing of the applicant.
- Conduct general income maximisation check (welfare benefits, grants check etc), where necessary.
- Identify, discuss and escalate (to Designated Safeguarding Officer) any safeguarding concerns within the household.
- Gather information in order to create individualised action plans with the primary contact and other household members.
• Assess and prioritise urgent actions during the meeting.
Develop an action plan
- Complete a written summary of the meeting and draft an action plan for possible areas of help and support with allocated responsibilities and agreed timelines.
- Prioritise urgent actions and agree responsibility for each action with applicant.
- Liaise with other agencies (e.g., DWP, Social Services, NHS, other charities, voluntary organisations, occupational benevolent funds, Dioceses, CofE Pensions Board etc.) where necessary.
- Refer to our own partnership support services if appropriate for help and support.
- Research and identify any local organisations for longer-term support.
- Consider and recommend most appropriate grant support through our own internal grants programme.
- Advocate on behalf of the applicant (e.g., complete internal and external applications, liaise with other external agencies, members of the Church where necessary).
- Act as third party for complaints, mediation or appeal hearings with applicants, either in person, online, or helping prepare a written submission.
- Keep accurate and objective notes and communications within our CRM system and ensure this is kept up to date on a daily basis.
Follow-up
- Manage and update action plans, while keeping in contact with applicant on a regular basis.
- Encourage and empower applicants to complete their actions and know when to step in, as and when necessary.
- Only in exceptional circumstances, consider a further home visit, if deemed appropriate
Other reasonable duties and projects commensurate with the post
- Support and work closely with other VC colleagues sharing areas of expertise.
- In particularly busy times, act as an overflow for grant applications, to support colleagues in the Charitable Services Team.
These additional roles offer a unique opportunity for dynamic, solution-focused, empathetic, casework professionals, in a small, dynamic-charity, ready to embark on its next three-year strategy (2025-28).
To be considered for this position with great scope for growth and development potential, applicants should demonstrate:
- Significant experience of working within a charity / not-for-profit or grant making trust, supporting individuals and families with complex health and care needs, elderly, or vulnerable applicants, face-to-face, online and over the phone.
- Significant knowledge and experience in at least two of the following areas:
- Welfare benefits and submitting appeals or complaints.
- Mental health support
- SEN education advice including SEN support, EHCPs and SENDIST tribunals.
- Local authority and other statutory support such as Social Service Assessments and services, complaints, DFG entitlements.
- NHS services, continuing health care either for children or adults.
- Experience of working alongside and liaising with external agencies and organisations
- Excellent problem solving, prioritisation and influencing skills with a belief of empowering individuals
- Experience and knowledge of safeguarding, knowing when to escalate concerns.
- Excellent written and verbal communication skills and high levels of attention to detail
- Willingness to work alone, with the support of line manager, and colleagues in the Charitable Services team.
If you are looking for an environment where you will be nurtured through our strong commitment to staff development (alongside an excellent package of benefits including generous annual leave including your birthday off), then we’d love to hear from you.
For this role, the post holder will be home-based, visiting households within a dedicated region, and on occasion, across the UK (travel expenses covered). Applicants should be car owners (with a full, clean driving licence and business use insurance cover) and/or located within easy reach of a main line railway station. Use of a dedicated home office will also be required.
Some travel to our London office will be required, in line with business need; this is likely to involve up to 20 office visits per annum (reasonable expenses covered), details of which will be discussed with candidates at interview.
The client requests no contact from agencies or media sales.
Thank you!
We have an exciting opportunity for a Caseworker to join the team in Thames Valley, working 37.5 hours a week.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
This role is based Berkshire.
As a Caseworker you will be:
- Effectively manage a caseload.
- Ensure each victim receives an individually appropriate tailored support and information service.
- Undertake risk and needs assessments.
- To follow relevant safeguarding policies and procedures.
- Provide information and advocacy to enable service users to navigate and understand the criminal justice system.
- Identify barriers to individuals accessing our services.
- To work alongside a team to reflect the diverse community.
- Develop and maintain effective working relationships and promote effective communication between staff and stakeholders.
- Maintain accurate and confidential case records.
You will need:
- Understanding of the impact of crime on victims.
- Effective verbal and written communication skills.
- Proven track record of successfully delivering services.
- Using generic IT applications competently.
- Understanding and practical application of equal opportunities and diversity and inclusivity.
- Ability to balance competing needs and priorities.
- Ability to work independently and as part of a team.
- Maintain professional boundaries.
- Knowledge and understanding of the requirement for confidentiality.
- A successful track record of building effective working relationships across internal and external stakeholders.
- Experience of managing a caseload.
- Experience of outcome focused working.
- Knowledge of risk and needs assessment framework
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
A fantastic opportunity to join us as Support Care Officer and combine your experience in providing great customer service, your excellent people skills, as well as your natural resilience and ability to answer large volumes of interactions about a range of topics.
Greenpeace UK is an independent national/regional organisation within the global Greenpeace campaigning network, which acts to change attitudes and behaviour, to protect and conserve the environment and to promote peace. The global network of Greenpeace organisations comprises 26 independent national/regional Greenpeace organisations with presence in over 55 countries across Europe, Africa, the Americas, Asia and the Pacific, as well as a coordinating and supporting organisation, Greenpeace International.
You’ll ensure an inspiring, engaging and personalised service for supporters and members of the public who contact our Supporter Care team by email, social media, telephone and post. Your role will be to answer questions and respond to comments about a wide range of topics, from our campaigns and general environmental concerns to routine administrative and donation enquiries.
A key responsibility will be to ensure the resolution of complaints regarding a variety of issues, including our campaigns, fundraising and allyship work – smoothly handling potentially challenging conversations about emotive subjects and putting forward Greenpeace’s point of view while remaining respectful and professional at all times.
Location: Islington, London. Our hybrid working model enables us to enjoy the benefits of both office based and remote working. We ask that staff work from the office in Islington 40% of their time, with 20% required as a minimum. Reasonable adjustments as well as specific office based needs will be considered for those with long term health conditions and disabilities.
What we're looking for:
- High levels of resilience, with the ability to maintain a positive attitude and communication style when dealing with negativity and difficult/emotive interactions.
- Experience in a customer or supporter service environment, with the ability to answer large volumes of public enquiries across all communication channels.
- Experience of effectively dealing with complaints or disagreements, resolving conflict and projecting a positive and helpful attitude by phone and in writing.
- Experience in a busy, dynamic team with changing priorities, working cooperatively with colleagues and managers.
- Excellent organisational skills and the ability to prioritise your own work, follow agreed work-plans and meet deadlines.
- Excellent written and verbal communication skills, with the ability to write engaging responses to enquiries and to judge the appropriate tone and content.
- A genuine interest in and enthusiasm for environmental issues and the work of Greenpeace – and a passion for sharing this with our supporters.
We give you:
You’ll be encouraged to develop both personally and professionally, taking advantage of the wide range of learning and development opportunities available to our staff. We offer great benefits such as a generous pension scheme, subsidised lunches, free yoga and a wealth of well-being resources, just to name a few. Take a look at our Work for Greenpeace pages to find out more about what it’s like to work for us and why you should apply.
Our commitment to diversity: Greenpeace UK is committed to providing equal opportunities for everyone regardless of their background. We acknowledge that people from certain backgrounds are under-represented in environmental and campaigning organisations and we’re committed to doing what we can to correct this. We are particularly keen to receive applications from people of colour; people with disabilities; people who identify as being LGBTQIA; people who have a mental health condition; and people who identify as working class now or in the past.
To Apply
Click the apply button to apply now.
Greenpeace UK is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds and do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age or any other category protected by law.
CLOSING DATE: 9.00 am 13 August
INTERVIEWS: 3/4 September
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Purpose of the Job:
This role is within our crisis alternative service – Safe Space - which is an out of hours service providing a safe and welcoming space for people who are feeling distressed and experiencing crisis. The service operates 365 days a year from 12:00pm(midday)-11:30pm across all of our boroughs. The shift pattern for this role is 4:30-11:30pm. This will be on a rota basis across support workers.
Staff within the service will provide person-centred, practical and emotional support, face to face or via telephone on a one-to-one or group basis to individuals experiencing mental health crisis. This will consist of 1:1 support; de-escalating and providing interventions, signposting for specialised or longer-term support, and delivering collaborative self-management plans with clients to improve mental wellbeing. The aim of this service is to de-escalate and prevent further crises.
The objectives of the service include:
- To improve the mental wellbeing of people experiencing mental health crisis in HFEH.
- To provide support to clients accessing the service- for instance: signposting, de-escalation, planned wellbeing activities etc.
- To contribute to an improvement in individual mental wellbeing.
- To remain a source of independent support for all clients.
- To treat service users with respect, dignity and personalised support
- To raise awareness of mental health services available with the goal to improve long term mental health and reduce social isolation
- To increase self-management skills of those accessing the service
- To reduce the use of police, ambulance and statutory mental health services whilst experiencing crisis.
- To reduce the use of statutory crisis services by people experiencing mental ill health without positive outcomes for the individual.
Key Responsibilities:
- Providing a person centred and recovery orientated approach in all aspects of the roles and responsibilities.
- Promoting people’ rights and responsibilities
- Working collaboratively with clients to understand their needs and developing flexible and realistic crisis support packages/person centred plans
- Listening to clients and encouraging positive steps towards self-management of crisis and recovery
- Providing advice, information, practical and emotional support to clients
- Proactively recognising the indicators of deteriorating mental health and facilitate appropriate action, whilst liaising with relevant agencies e.g. CATT, Emergency Duty Teams, CMHTS, etc
- Engaging with clients to show empathy, inspire hope and promote recovery
- Establishing supportive, empowering and respectful relationships with clients and carers/ family
You will have:
- Minimum of 1 year working in mental health services and with clients experiencing mental health distress and crisis
- Experience of managing challenging behaviour and dealing with clients with complex needs
- Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children
- Evidence of continual professional development
- Understanding of the Recovery Model in mental health
- Understanding of the principles of trauma informed care
- Understanding of suicide prevention and safety planning
- Understanding of the relationship between mental health and social issues and how these issues may impact on physical, mental and emotional wellbeing
- Understanding of relevant legislation and policies
- Awareness of issues in mental health service provision
- A good understanding of mental health conditions
- Experience of working with vulnerable individuals
- Creative and flexible approach to working with individuals
- Ability to deal with stressful and difficult situations in a calm manner and de-escalate challenging situations
Benefits of working with us:
- Contributory Pension Scheme
- 25 days annual leave plus bank holidays per year, increasing by 1 day per full year of service (up to a maximum of 30 days) [pro rata].
- Employee Rewards and Benefits Platform/Wellness Hub (Perkbox)
- Cycle to Work Scheme
- Flexible working
- Employee Assistance Programme (EAP) including free counselling sessions
- Paid time off for medical appointments
- Training and personal development opportunities
- Access to shared resources and training opportunities via Mind Federated Network
How to apply:
Please provide your CV, and a cover letter demonstrating how you meet the requirements of the Person Specification (see JD attached) and why you want this role.
We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.
HFEH Mind are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with children and vulnerable adults.
Post is subject to an enhanced DBS check.
The client requests no contact from agencies or media sales.