Support work jobs

Job description  

We are looking for people with the values and commitment to increase the independence, self-confidence and access to new opportunities for people with learning disabilities and enduring mental health support needs across our Supported Living Services in Kingston and Richmond. You will be supporting people to live within a support living setting including sleep-ins, to enable them to remain as independent as possible while receiving person centred care.

Who we are  

At Balance we are committed to empowering those we support to build independent, fulfilled and self-confident lives. We work hard to ensure our charitable values are central to the professional experience of those who work for us, with us and who benefit from our services. We operate a range of services in SW London including outreach and small homes-based services in Kingston and Richmond.  

Who you are  

You are someone with experience of or a commitment to developing a person-centred approach in working with people with complex needs and challenges. You will be a collegiate player, and someone able to see beyond the barriers that people with disabilities experience every day. Your values and working practice will align with those of the charity to maximise the independence of those you are working with; to enable their ability to make decisions about the types of service they are in receipt of and to ensure that your approach is both professional and sustainable.  

Key Responsibilities of this role  

Your primary responsibilities will include:  

• To work as part of a diverse and experienced team providing personalised support, advice and advocacy to people living independently or in supported accommodation.  

• To apply a collegiate approach to deliver strengths-based support that maximises independence, knowledge and confidence of those using our services.  

• To provide a key point of reference for information and support to those using the services and professionals and carers dependent on it.  

• To work independently across the boroughs we operate in, with people in their homes or in accessing support and resources across the community.  

Critical Values in the delivery of this role  

• A commitment to building independence and self-confidence amongst your colleagues as well as those you provide services to.  

• Recognition of the skills, knowledge and commitment of those working around you and your contribution to them.  

• A professional, can-do attitude that finds solutions in the darkest corners.  

• A willingness to empower those around you to exercise authority to make mistakes, test things out and lead from the front.  

Benefits in working for us  

The charity ensures the following benefits for all its operational staff:  

• A baseline commitment to pay London living wage for all its front-line staff.  

• A commitment to training and professional development to at least Care Certificate NVQ level 3  

• Inclusion in and contribution to the charity's pension scheme  

• Generous annual leave allowance of 25 days a year plus an additional day off for your birthday  

• Access to a range of discount schemes  

• Access to the charity's employee assistance programme  

• Access to travel card loan and bike to work scheme  

Application Instructions  

Please complete a covering letter and CV that indicates how you meet the key criteria in the person specification .

Do you have excellent customer service skills? Can you help us put our wonderful supporters at the heart of everything we do?

At Dogs Trust, we’re incredibly fortunate to have a passionate community of supporters who share their love of dogs every day. Their generosity powers our mission to improve the lives of dogs across the UK. We’re looking for a Supporter Stewardship Agent to deliver outstanding customer care - recognising supporter loyalty, demonstrating the impact of their contributions, and inspiring them to continue being part of our journey.

What does this role do?

As a Supporter Stewardship Agent, you will:

• have meaningful conversations with our supporters—taking donations, answering questions, sharing your love of dogs, and resolving queries.
• set up, amend, and maintain supporter records using our database (Salesforce).
• liaise with other teams and departments to ensure supporter queries are resolved efficiently
• support our Gift Processing team with donation handling and administration during peak periods.

Interviews for this role are provisionally scheduled for Wednesday 4th February, and will take place on Teams.

Could this be you?

To be successful in this role, you’ll be a confident communicator with an excellent telephone manner and the ability to build rapport with supporters. A team player with strong problem-solving skills, you’ll also have a keen eye for detail and good numeracy skills. Proficiency in Microsoft Word, Excel, and Outlook is essential, as well as experience with databases (although not essential, Salesforce knowledge is desirable).

To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
 
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.

Please note, Dogs Trust is a wholly independent organisation, free of association with any political party. Our independence is critical, as it allows us to pursue our mission to campaign on dog welfare issues, on behalf of the UK’s dogs and their owners. For our public affairs roles, the ability to display political neutrality in the public eye or when working with MPs is essential.

At the heart of Starlight’s fundraising and marketing strategy is a focus on building lasting, meaningful and relevant relationships with our supporters. We are committed to demonstrating the importance and value of every contribution, and to ensuring that every interaction with Starlight is positive, personal and professional.

The Supporter Care Coordinator plays a vital role in supporting all areas of fundraising and marketing by acting as a central point of contact for our supporters. You will ensure that every supporter experience reflects Starlight’s values, balancing warmth and empathy with accuracy, efficiency and strong processes.

You’ll enjoy talking to supporters, taking time to understand them, listening to what matters to them and making sure they feel genuinely valued and appreciated. You’ll also take pride in Starlight’s reputation for excellent supporter care and will be motivated to deliver high standards of customer service while ensuring donations and data are handled accurately, securely and in line with agreed processes.

This role offers the opportunity to develop your fundraising knowledge and skills, supporting a wide range of fundraising activity including individual giving, community and challenge events, corporate partnerships, legacies and in-memory giving, and trusts and foundations. With your experience and expertise, you will help ensure we deliver consistently positive, timely and well-managed supporter interactions that contribute to supporter retention and long-term income growth.

 Friends of Moorfields

The Friends of Moorfields is a registered charity supporting the patients and staff at Moorfields Eye Hospital, a world centre of excellence for the specialist treatment of eye diseases.

The Friends provide a range of services to support the work of the hospital – including the purchase of clinical equipment – and managing the trust’s volunteer programme.

The Position

The Volunteer Administration Officer is an exciting and challenging role, responsible for assisting the Volunteer Services Manager in the recruitment, administration and support of a network 350+ volunteers throughout the hospital at City Road, and the 31 Moorfields Network Sites.

The post-holder will be an all-rounder; someone who is comfortable working on their own initiative, is well organised, numerate, and who enjoys the challenges of supporting a small and friendly team. They will be supported to grow and develop in this role, through an active approach to training and development, and through a positive and empowering working environment.

Key Accountabilities 

1. To assist with the recruitment, administration and support of a team of 350+ Volunteers at Moorfields City Road.

2. To support the delivery of the ‘Telephone Support Service’.

3. To promote and support volunteer services in Moorfields Network Sites

4. Other General Duties

Interviews planned for 8th / 9th February

 No recruitment agencies please.

We strongly advise that applicants DO NOT use Chatbot AI to generate their covering letter.

Company Overview 

You would be joining Palladium, a global impact organisation, with 3,000 employees in over 90 countries . We are a mission-driven business, for whom the impact of our work is as important as the commercial return; the common feature of all our work, regardless of contract size, is the requirement that it contributes to positive social and economic impact. We simply call this ‘Positive Impact’. For the past 50 years, we have been helping our clients to see the world as interconnected in over 90 countries- by formulating strategies, building partnerships, and implementing programs that deliver lasting positive impact.

Programme Overview 

Connect to Work is a UK government-funded initiative aimed at supporting individuals with disabilities, health conditions, or other complex challenges in finding and maintaining employment. The program offers tailored assistance, including one-to-one coaching, employer engagement and help with CV writing. Participants can receive up to 12 months of guidance if they are seeking employment, or up to 4 months if they are currently employed but at risk of losing their job. Support is delivered through local partnerships, and individuals can either self-refer or be referred by professionals and community partners. 

We are recruiting for 2 seperate Employment Specialist roles, one for Berkshire and the other  for Oxfordshire.The Employment Specialist will play a vital role in the success of the programme these areas. They will manage a caseload of up to 25 service users, delivering person centred support to create and follow an individualised workplan, engaging with employers directly to support people into good and sustainable work. They will be enthusiastic and passionate about helping people to find that role that works for them.

Location and Salary  

The contracts covers Berkshire and Oxfordshire. Delivery is expected throughout a network of community venues and with specialist partners. Salary will be £27,976 - £29,000 depending on experience. Travel expenses over and above those to the agreed base location will be reimbursed.

Primary Duties and responsibilities:

• Champion our customers as valuable candidates by actively promoting them to employers and raising awareness and support available through the programme 

• Creating and following through with individualised action plans ensuring appropriate and effective activity is undertaken by and with each customer. 

• Have regular check-ins with customers to track their progress before starting employment and once in employment 

• Advocate for the values of our programmes by working in partnership with employers to view our clients positively and inclusively during recruitment.

• Build potential employment opportunities through proactive engagement with potential employers.

• Facilitate work experiences, such as placements, trials, and shadowing opportunities with suitable employers where appropriate.

• Provide ongoing In Work Support to customers who have successfully gained employment, helping them sustain and thrive in their roles, including working in partnership with employers. 

• Address customer’s personal constraints to employment, providing challenge, advice, and guidance where appropriate to develop customers capability in the recruitment process ensuring they have the necessary skills and confidence to secure employment. 

• Identify, structure, and recommend vacancy and training solutions, working in close consultation with the team to meet the specific needs of customers and employers. 

• Maintain customer records to a required quality standard to ensure the customer journey is documented in accordance with our quality standards and contractual requirements.

• Develop an understanding of specialist signposting services in the local area/region, building knowledge in areas such as specific disabilities, housing, benefits etc

• Meet personal performance targets, Key Performance Indicators and all Quality and Compliance measures by delivering high quality employability provision to customers 

• Work in partnership and alongside our key delivery partners across Berkshire to offer a joined-up approach for stakeholders, employers and residents.

Skills and experience: 

Required 

• A passion for working with people and have a solution focused approach

• Experience working with people facing barriers to employment including health conditions and disabilities 

• Experience of providing one to one support and coaching to individuals with the ability to constructively challenge where needed.

• Proven experience in developing networks and building strong partnerships to support customers goals 

• A flexible approach to working hours is essential, including the ability to support occasional evening and weekend activities. 

• Strong organisational skills including managing caseloads 

• Knowledge of safeguarding, data protection and confidentiality requirements 

Desirable 

• Driving licence and access to a car given the community delivery of the contract

• Track record of helping individuals progress into work 

• Understanding of supported employment programmes, such as IPS 

• Educated at university degree or alternatively have a demonstrated track record of performance and success in target driven sales, customer service or case-management roles 

• Knowledge of the employment market in their area.

• Experience providing support and guidance on welfare and benefits, with a strong understanding of mental health and physical health challenges

Key Competencies: 

• Creative intelligence;  

• Ability to motivate, challenge and inspire;  

• Proactive and solution focused; 

• Excellent communication skills;  

• Kind, personable and approachable

• Performance and target focused;  

• Excellent organisation and prioritisation skills;  

• The determination and drive to want to make a positive difference. 

Guiding Principles

Across our offices, our Guiding Principles define who we are and what we stand for. We are looking for candidates that resonate with them: 

• We are One Palladium: We are all accountable, we take responsibility for our actions and celebrate the positive impact we create. 

• Our business grows when our people grow. We seek out opportunities to develop ourselves, each other, and Palladium. 

• Our strength lies in our differences: We harness our unique strengths by listening to and respecting each other. 

• Making mistakes is part of learning: We admit our mistakes early, help to make things right, and learn from the experience together. 

• We don’t exist without results: We’re driven by the outcomes we achieve and stay focused on what matters. 

Equity, Diversity & Inclusion - Palladium is committed to embedding equity, diversity, and inclusion into everything we do. We welcome applications from all sections of society and actively encourage diversity to drive innovation, creativity, success and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce; and that all job applicants and employees receive equal and fair treatment regardless of their background or personal characteristics. These include: (but are not limited to) socio-economic background, age, race, gender identity and expression, religion, ethnicity, sexual orientation, disability, nationality, veteran, marital or Indigenous status.

As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. Should you require any reasonable adjustments or accommodations to be made due to a disability or any other circumstance, please let us know.

Safeguarding - We define Safeguarding as “the preventative action taken by Palladium to protect our people, clients and the communities we work with from harm”. We are committed to ensuring that all children and adults who come into contact with Palladium are treated with respect and are free from abuse.  All successful candidates will be subject to an enhanced selection process including safeguarding-focused interviews and a rigorous due diligence process.

Palladium International is a Real Living Wage Employer.

Residential Support Worker 

Do you have the ambition to make a meaningful impact on the lives of autistic children and young people?

At St. John's, we've been making a positive difference in the lives of children and young people for nearly 140 years. We are now looking for incredible Residential Support Workers to help us continue making that difference!

As a Residential Support Worker, you will work under the supervision and guidance of the Care Management Team, Senior Residential Support Workers, and Therapy Teams. You will support learners in all residential houses and the community, assisting with social and academic activities.

Our aim is to ensure all learners have equal opportunities to develop their independence and social skills, preparing them for adult life.

What will you be doing?

• Supporting learners with self-care and independence skills such as eating, drinking, washing, bathing, using the toilet, managing incontinence, dressing, mobility, and medication administration.
   
• Ensuring learners' care files are kept up to date and accurate.
   
• At the start of each shift, reviewing communication and log books, and liaising with staff at handover to ensure learners' needs are well documented and addressed.
   
• Establish supportive relationships with learners and encourage the development of stable relationships.
   
• Promote the emotional health and self-esteem of learners and support them through changes in their living situation and personal circumstances.

• Accompanying learners into the community to take part in social and recreational activities such as bowling, cinema trips, and dining out, helping them build confidence and enjoy meaningful experiences beyond the college setting. 
   

We are recruiting for our Ashington Gardens, College View, and Pier View homes. Residential Support Workers will primarily be based at one location but may be required to work flexibly across all homes as operational needs require. 

In return, we offer a fantastic working environment, generous holidays, career development opportunities, and more!

Please note that sponsorship for this role is not available at this time.

About Us

We are Kinship, the leading kinship care charity in England and Wales. We’re here for kinship carers - friends or family who step up to raise a child when their parents aren’t able to. Our mission is to ensure kinship families are recognised, valued, and supported. We provide advice, training, and community connections to help carers navigate the challenges of raising children in kinship care. Together, we campaign for change so that every kinship family gets the support they need.

About the role

Kinship Connected is an evidence-informed 6-month intervention for kinship carers. It is delivered in the home and in the community. As a Kinship Family Worker for Kinship Connected, you will deliver our flagship programme to families in Surrey. You will provide intensive one-to-one support to kinship carers to empower them to become resilient, well informed and equipped with a strong support network to help them care for the children in their care. You will help them to navigate their local ecosystems and support them to unlock community assets and support.

Alongside this, you will play a key role in the delivery of Kinship’s Ready Programme in Surrey, ensuring kinship carers are supported to access and engage with workshops and wider kinship services that meet their needs. The Kinship Ready programme is designed to support prospective and new kinship carers understand their journey to becoming Special Guardians.

You will be committed to the work of Kinship, passionate about making a difference to the lives of vulnerable families, and you will have proven experience of working with families, particularly those in more disadvantaged circumstances.

You’ll bring excellent relationship building, communication and organisational skills, as well as the ability to work on your own initiative and collaboratively with partners, both externally and internally.

Key responsibilities:

One-to-one support

You will provide intensive one-to-one support, directly to kinship carers for up to six-months working within the Kinship Connected delivery model. This may include, but is not limited to:

• 1:1 emotional support
• Advocacy support in meetings
• Supporting kinship carers to attend a peer support group
• Liaising with local organisations that can offer specialised support and training
• Liaising with schools or other organisations
• Supporting kinship carers with the behaviour of the child/ children in their care
• Signposting to other support services
• Grants – support with grant application for essential items and holiday breaks
• Setting up and facilitating a monthly support group within your commissioned area
• Signposting carers to Kinship training opportunities or organising targeted training workshops within your LA

Ready Programme delivery and coordination

As part of your role, you will support the effective delivery of Kinship’s Ready Workshops, working closely with the internal colleagues and the local authority. Responsibilities include:

• Booking kinship carers onto Ready workshops and supporting their engagement throughout the programme
• Registering carers via scheduled phone calls, ensuring they understand the programme and feel supported to attend
• Identifying and responding to any additional needs carers may have, including reasonable adjustments, access needs or emotional support, and signposting appropriately
• Referring carers to other Kinship services such as Kinship’s Advice service, Peer to Peer and Training and Support
• Occasionally assisting with the delivery of Ready Programme workshops online
• Completing administrative tasks related to the programme, including registering attendance, maintaining accurate participant records and updating internal systems
• Collating feedback, monitoring outcomes and gathering other relevant data to support evaluation, reporting and continuous improvement of the Ready Programme

Knowledge, abilities, skills and experience:

Essential:

Experience

· Experience of family work and undertaking needs assessments both in person and remotely

· Experience of setting up and facilitating support groups on an in-person and remote basis.

· Experience of working with statutory, voluntary and community networks and the ability to represent the organisation to external stakeholders.

· Experience of dealing with safeguarding

· Experience of using a Customer Relations Management system (CRM)

Knowledge, skills and understanding

• Knowledge and understanding of kinship care and the ability to learn quickly about the regulations and guidance relating to special guardians.
• Excellent communication skills.
• Proven track record of high-level administrative work and experience of working with a case management system to record interventions.
• Excellent organisational skills
• The ability to maintain confidentiality, in line with Kinship policies and GDPR
• IT skills and experience, particularly in Work, Excel, and CRM’s such as Salesforce
• Ability to work on your own initiative and manage your diary
• The ability to manage a complex and varied workload to successfully meet project deadlines and KPI’s.
• Right to work in the UK and a Full, clean driver’s licence.

Desirable:

• Personal experience of kinship care
• Experience in writing copy, case studies and newsletter articles as well as shorter reports
• Experience of using Salesforce database or similar
• Knowledge and awareness of the National Kinship Care strategy for England 2024

Kinship offers 30 days’ annual leave plus bank holidays (pro-rata for part-time). We have an excellent wellbeing offer including the Employee Assistance Programme and clinical supervision. We will invest in your professional development with training and career development opportunities.

Kinship is committed to championing equality, diversity and inclusion.  We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams.  We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work.   We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us. 

Application questions:

1. Motivation and role understanding

Why do you want to work for Kinship as a Kinship Family Worker delivering the Kinship Connected programme, and how does this role align with your values and experience?
Please refer to your understanding of intensive one-to-one family support and the additional responsibility of supporting carers to engage with programmes.

2. One-to-one family work and assessment

Kinship Connected provides intensive one-to-one support to kinship carers over a period of up to six months.
Describe how you would build trust and effective working relationships with kinship carers, both in person and remotely. Please include:

• Your approach to completing a carer needs assessment and setting SMART goals
• An example of how you have adapted your approach to meet the needs of a family facing challenges or disadvantage

3. Group work, programme coordination and administration

This role includes supporting the delivery of group-based support (running peer-support groups), including coordinating carers’ participation in the Ready Programme and occasional involvement in workshops.
Please describe your experience of:

• Booking or registering individuals onto groups, workshops or programmes
• Supporting engagement before, during and after sessions for peer-support groups and workshops/training referrals
• Managing associated administration (e.g. attendance records, data entry, feedback collection)

If you do not have direct experience, please refer to similar work you have undertaken.

4. Safeguarding, boundaries and managing complexity

Kinship carers supported through this role may experience high levels of stress, trauma and complex family situations.
How do you:

• Identify, respond to and escalate safeguarding concerns in both one-to-one and group settings
• Maintain professional boundaries while offering empathetic support
• Manage a varied caseload, prioritise tasks and maintain accurate records when working with families experiencing complex or crisis situation

Company Overview 

You would be joining Palladium, a global impact organisation, with 3,000 employees in over 90 countries. We are a mission-driven business, for whom the impact of our work is as important as the commercial return; the common feature of all our work, regardless of contract size, is the requirement that it contributes to positive social and economic impact. We simply call this ‘Positive Impact’. For the past 50 years, we have been helping our clients to see the world as interconnected in over 90 countries- by formulating strategies, building partnerships, and implementing programs that deliver lasting positive impact.

Programme Overview 

Connect to Work is a UK government-funded initiative aimed at supporting individuals with disabilities, health conditions, or other complex challenges in finding and maintaining employment. The program offers tailored assistance, including one-to-one coaching, employer engagement and help with CV writing. Participants can receive up to 12 months of guidance if they are seeking employment, or up to 4 months if they are currently employed but at risk of losing their job. Support is delivered through local partnerships, and individuals can either self-refer or be referred by professionals and community partners.  

In Hampshire we will be delivering Lot 2 – aimed at supporting victims and survivors of Domestic Abuse. We will be working alongside Stop Domestic Abuse and other local partners and domestic abuse charities across the area to deliver a joined up and tailored support for this specific cohort.

The Employment Specialist will be based in Havant and play a vital role in the success of the programme for those across Hampshire. They will manage a small caseload, delivering person centred support to create and follow an individualised workplan, engaging with employers directly to support people into good and sustainable work. They will be enthusiastic and passionate about helping people to find that role that works for them. 

Location and Salary  

The role will be based in our Havant office with travel expected across Hampshire throughout the week to agreed venues. Salary will be £27,976 - £29,500 depending on experience. Travel expenses over and above those to the base location will be reimbursed.

Primary Duties and responsibilities:  

• Champion our customers as valuable candidates by actively promoting them to employers and raising awareness and support available through the programme 

• Creating and following through with individualised action plans ensuring appropriate and effective activity is undertaken by and with each customer. 

• Have regular check-ins with customers to track their progress before starting employment and once in employment 

• Advocate for the values of our programmes by working in partnership with employers to view our clients positively and inclusively during recruitment.

• Build potential employment opportunities through proactive engagement with potential employers.

• Facilitate work experiences, such as placements, trials, and shadowing opportunities with suitable employers where appropriate.

• Provide ongoing In Work Support to customers who have successfully gained employment, helping them sustain and thrive in their roles, including working in partnership with employers. 

• Address customer’s personal constraints to employment, providing challenge, advice, and guidance where appropriate to develop customers capability in the recruitment process ensuring they have the necessary skills and confidence to secure employment. 

• Identify, structure, and recommend vacancy and training solutions, working in close consultation with the team to meet the specific needs of customers and employers. 

• Maintain customer records to a required quality standard to ensure the customer journey is documented in accordance with our quality standards and contractual requirements.

• Develop an understanding of specialist signposting services in the local area/region, building knowledge in areas such as specific disabilities, housing, benefits etc

• Meet personal performance targets, Key Performance Indicators and all Quality and Compliance measures by delivering high quality employability provision to customers 

Skills and experience: 

Required 

• A passion for working with people and have a solution focused approach

• Experience working with people facing barriers to employment including health conditions and disabilities 

• An understanding of the dynamics of domestic abuse (physical, emotional, physiological, sexual, financial, coercive control) and the importance of a trauma informed approach

• Experience of providing one to one support and coaching to individuals with the ability to constructively challenge where needed.

• Proven experience in developing networks and building strong partnerships to support customers goals 

• A flexible approach to working hours is essential, including the ability to support occasional evening and weekend activities. 

• Strong organisational skills including managing caseloads 

• Knowledge of safeguarding, data protection and confidentiality requirements 

Desirable 

• Driving licence and access to a car given the community delivery of the contract

• Track record of helping individuals progress into work 

• Understanding of supported employment programmes, such as IPS 

• Educated at university degree or alternatively have a demonstrated track record of performance and success in target driven sales, customer service or case-management roles 

• Knowledge of the employment market in their area.

• Experience providing support and guidance on welfare and benefits, with a strong understanding of mental health and physical health challenges

• Safeguarding: A strong understanding of safeguarding policies and procedures for both children and adults, and legal responsibilities regarding information sharing 

Key Competencies: 

• Creative intelligence;  

• Ability to motivate, challenge and inspire;  

• Proactive and solution focused; 

• Excellent communication skills;  

• Kind, personable and approachable

• Performance and target focused;  

• Excellent organisation and prioritisation skills;  

• The determination and drive to want to make a positive difference. 

Equity, Diversity & Inclusion - Palladium is committed to embedding equity, diversity, and inclusion into everything we do. We welcome applications from all sections of society and actively encourage diversity to drive innovation, creativity, success and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce; and that all job applicants and employees receive equal and fair treatment regardless of their background or personal characteristics. These include: (but are not limited to) socio-economic background, age, race, gender identity and expression, religion, ethnicity, sexual orientation, disability, nationality, veteran, marital or Indigenous status.

As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. Should you require any reasonable adjustments or accommodations to be made due to a disability or any other circumstance, please let us know.

Safeguarding - We define Safeguarding as “the preventative action taken by Palladium to protect our people, clients and the communities we work with from harm”. We are committed to ensuring that all children and adults who come into contact with Palladium are treated with respect and are free from abuse.  All successful candidates will be subject to an enhanced selection process including safeguarding-focused interviews and a rigorous due diligence process.

Palladium International is a Real Living Wage Employer.

Job Title: Support worker

Location: London Borough of Tower Hamlets

Salary: £28,808.00 per annum 

Hours: 40 hours per week, including weekends

Contract: Permanent

PRHA is a great place to work – Our award-winning teams work together to improve the lives of our residents and make a real contribution to ending homelessness. As an IIP Gold standard employer, we value our staff and commit to develop their skills and support them in their important work.

We have an exciting opportunity for a Support Worker within one of our specialist services. We are looking for self-starters with a passion for sparking change in people’s lives. You will have the necessary skillset to empower people and support residents to achieve their goals.

PRHA hostels guarantee a fast-paced, challenging and dynamic environment where no two days are ever the same. We are seeking motivated and energetic individuals to join our teams and help our residents to change their lives for the better.

We are looking for:

Competencies

• Knowledge, empathy, understanding and proven ability to work creatively and engage homeless people whose alcohol/ drug misuse/ mental health/ complex trauma has had significant effect on their physical and mental health, social and coping skills .
• Ability to assess needs, risks (within a framework of positive risk taking) and develop user led support plans.
• Awareness of and ability to identify and address health and care issues with partners, especially substance misuse, mental health, dementia etc.
• Ability to respond to challenging behaviour in a safe way.
• Ability to develop successful professional relationships, working collaboratively with external and internal partners , sharing expertise and learning from colleagues in health, social care,probation and voluntary sector etc
• Knowledge of and commitment to service user involvement, self empowerment, equalities, diversity andservice improvement
• Basic understanding of the principals of delivering support within a Psychologically Informed Environment (PIE) and commitment to working within this model
• Robust knowledge and practical application of adult safeguarding requirements.
• Knowledge and understanding of Healthand Safety in a hostel setting, including dealing with emergencies and working alone.
• A good listener and communicator at all levels, including people with communication difficulties
• A good standard of literacy, numeracy, computer skills and the ability to write accurate and succinct reports.
• Proven ability both to work within a team and use initiative to problem solve.
• Excellent time management skills
• Willingness and ability to support personal care where the service user is at risk
• Ability to implement policies and procedures,standing orders and financial regulations

What we offer

We offer our staff a generous benefits package, which includes:

• Pension Scheme – We offer a group stakeholder pension scheme with 3% employer's contribution, employee contribution is 5%
• Holidays - Employees receive up to 22 days annual leave plus bank holidays rising with long service
• Medical – we provide a “Cash Back" Scheme for a range of services such as dental, physio, chiropody, health& wellbeing
• Training Programmes – We provide comprehensive training to our employees to enable them to grow in their career and achieve their professional aspirations.
• Season Ticket Loans – We offer interest-free season ticket loans after successful probation
• Life Assurance - Upon death whilst in service, a Death in Service payment may be made according to the scheme rules. The payment covers 3 times of the employee’s annual salary.

How to apply

Please read the full Job Description & Person Specification which can be found on our website. To apply, please send your CV and Supporting Statement outlining your interest in working for PRHA and explaining how you meet the criteria set out in the Job Description & Person Specification. Please send your CV and Supporting Statement by clicking the Apply Now button. Furthermore, applications with no attached personal statement explaining how you meet the job description will not be considered.

It is required for this post that the successful candidates will have to complete an enhanced DBS disclosure check.

Would you like to make a lasting difference in the lives of children affected by domestic abuse? Join an award-winning trauma recovery service provider that is passionate about making a positive difference to the lives of children and families.

Bounce Back for Kids (BB4K) is a lifeline for children healing from the trauma of domestic abuse. From April next year, we’re expanding our service and looking for new Support Workers to join our team – helping guide children and families on their healing journey.

Position: Bounce Back for Kids (BB4K) Support Workers - Permanent part time – 18.5 hours per week, weekdays. We’re open to discussing working patterns that match both your needs and our service delivery.

Location: Homebased with frequent travel. Role covers casework activity across Oxfordshire area including Cherwell, West Oxfordshire and the wider Oxfordshire area.

Salary range: £12,868 - £15,727 pro-rata per annum (full time equivalent range £25,735 - £31,453 per annum) 

Position: Bounce Back for Kids (BB4K) Support Worker - Permanent part time – 15 hours per week, weekdays. We’re open to discussing working patterns that match both your needs and our service delivery.

Location: Reading office with hybrid working arrangements and frequent travel. Role covers casework activity across Reading, South Oxfordshire, Vale of White Horse and Oxford City.

Salary range: £10,433 - £12,751 pro-rata per annum (full time equivalent range £25,735 - £31,453 per annum) 

About the roles:

As a Support Worker you will play a significant role in supporting children and families affected by domestic abuse, some of your key responsibilities will include:

· the completion of assessments to understand the needs of families

· delivering group work for children and parents

· provide 1-2-1 sessions to children and families most in need

· supporting our families through providing outreach support

About you:

A successful Support Worker will need a good understanding of domestic abuse and the impact on children and families (or an interest in working in this field), with experience of delivering groupwork programmes for vulnerable parents and/or children.

If this sounds like you please visit our website, for contact details for an informal chat and apply today to join a collaborative and dedicated team who are part of something truly meaningful.

We welcome applicants from diverse backgrounds, including those with personal lived experience of domestic abuse or from underrepresented communities, who meet the essential role requirements.

For more information about our BB4K service please visit Bounce Back 4 Kids | PACT or read our latest blog BB4K – Helping families heal together - PACT

Closing date: 9am, Fri 30 January 2026

Early applications are encouraged as we may review and appoint on an earlier basis if a successful candidate is secured.

Other roles you may have experience of could include: Family Support Worker, Family Key Worker, Children’s Support Worker, Domestic Abuse Support Worker, Domestic Abuse Key Worker, Recovery Worker, Assistant Support Worker, IDVA Independent Domestic Violence Advocate, ISVA Independent Sexual Violence Advocate, etc.

Safeguarding is at the heart of everything we do at PACT. We have robust measures and best practices in place to safeguard and protect the welfare of children, young people and vulnerable adults and we take pride in maintaining outstanding safeguarding standards.

Anyone joining our team is subject to PACT’s safer recruitment pre-appointment enquiries, including a Disclosure Barring Service (DBS). The role description provides information on what our safer recruitment enquiries include and the level of DBS required to work in the role.

All opportunities with PACT are based in the UK.

We are looking for a motivated & empathetic individual to join the team at Victim Support based at Compass House, Ashford as Initial Support Agents (known internally as Triage & Early Intervention Officers). This position is offered on a permanent basis.

Are you looking for a new challenge that will be rewarding and make a real difference to people's lives? Do you enjoy talking to people, providing empathy & support, and helping to find solutions to problems?

If this sound like you, then we'd love to hear from you...

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the role:

You will be talking to people on the telephone from a variety of different backgrounds, all with different experiences. No two days are the same & you will need to use your communication skills and resilient nature to help those dealing with trauma and the effects of crime, who may have gone through a life-changing experience. Previous experience is not required as you will receive robust training prior to working directly with clients. You will also receive ongoing support to ensure that you can provide victims with quick responses to meet their needs and help them cope and recover.

These roles are based in our Victim Care Unit in Ashford. You will be working shifts Monday to Friday between 8am and 4pm or 12pm and 8pm. Shifts are designated on a rota basis and scheduled well in advance so you can plan ahead. You will be working within a supportive team that is part of a large independent charity which offers the opportunity to develop skills to enhance your ongoing personal development.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

About Sheldrick Wildlife Trust UK

The Sheldrick Wildlife Trust (SWT) is a pioneering conservation organisation, working across Kenya to protect endangered wildlife and preserve habitats for future generations. Through projects including our world-renowned Orphans’ Project, veterinary interventions, anti-poaching operations, and community outreach, we are dedicated to securing a future for wild species. Sheldrick Wildlife Trust UK plays a vital role in supporting conservation projects, raising funds, cultivating donor relationships, and engaging supporters to sustain and build upon life-saving work in Kenya.

The Role

We are seeking a motivated, detail-oriented Fundraising Support Officer to join our UK team. This is an excellent opportunity for someone passionate about wildlife conservation, eager to learn, and looking to develop a career in fundraising and supporter care.

The Fundraising Support Officer will be central to ensuring our supporters receive the highest standard of care. Working across individual giving, corporate partnerships, trusts and foundations, and retail, the postholder will gain valuable experience in many areas of charity fundraising and supporter engagement.

Key Responsibilities

• Support to the Retail Manager, including acting as first point of contact for order enquiries, exchanges, and returns, and assisting with fulfilling orders from the charity’s online shop.
• Supporter care, to include answering email, post, and telephone correspondence, providing receipts and donor follow-up.
• Accurate recording of donations and correspondence on the charity’s CRM system.
• Support the regular giving and orphan adoption programmes.
• Assist in identifying opportunities with corporate partners and charitable trusts.
• Support the Communications team by drafting and proofreading thank-you letters, donor updates, and impact reports.
• Assist in developing and attending charity events.
• Assist with general fundraising administration and other duties as required by the team.

Person Specification

Essential:

• Demonstrable experience in building relationships with customers or stewarding supporters and donors.
• Excellent written and verbal communication skills, with a polite and professional manner.
• Strong organisational skills and attention to detail.
• Confident using Microsoft Office (Word, Excel, Outlook) and comfortable learning new systems.
• Familiarity with CRM systems and/or handling supporter or customer data.
• Experience in customer service and administration.
• Ability to work both independently and collaboratively in a small team.
• Enthusiastic, proactive, and willing to take on a variety of tasks.
• Ability to manage multiple priorities in fast-paced environment.
• A genuine interest in wildlife conservation and the mission of Sheldrick Wildlife Trust.

Desirable:

• Minimum two years’ experience in donor care or fundraising in the charity sector.
• Experience drafting written communications for a public audience.
• Understanding of the UK charitable sector and fundraising principles.
• Understanding of data protection, including GDPR.

What We Offer

• A supportive and friendly team environment.
• Opportunities for professional development in fundraising and supporter care.
• The chance to play a key role in protecting wildlife and habitats through one of the world’s most respected conservation charities.

If you believe you are well suited to the role, please send us your CV and one-page cover letter by clicking the 'Apply' button on this page. Use your cover letter to tell us about your previous experience and why you want to work for SWT UK. Applications without a cover letter will not be considered.

Early application is encouraged as we will be reviewing applications throughout the advertised period and reserve the right to close the advert at any time. All applicants must have the right to work in the UK. We are not able to support visa or work permit applications for this role. (No agencies, please).

ID: 1684 LifeSkills Support Worker

Service: LifeSkills

Salary:

- starting at £25,221 FTE per annum, rising to £27,780 FTE per annum (pro rata for corresponding part-time hours)

- Additionally, £480 home-based allowance FTE per annum

Location: Homebased Role covering a specific geographical location (Birmingham)  

Significant travel required within the Birmingham area.

Hours: Part-time (between 18.5 and 25 hours per week)
We offer flexible working arrangements – but regular face to face delivery is required. Please see below for more details.

Contract: Permanent

Family Action & the Role’s Impact:

At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

This is an exciting opportunity for a Support Worker to join our friendly team and help support the continued work of our LifeSkills Plus team across Birmingham. You will provide intensive support to adults with complex needs who are further away from employment or training by using a strength-based approach, ensuring those accessing the programme receive appropriate practical and emotional support by visiting them at home or in the community.

The LifeSkills programme supports individuals and families to build their confidence, social networks, financial and employability skills. The LifeSkills Support Worker will work closely with the linked LifeSkills programme, entitled LifeSkills Open.

Main Responsibilities:

· Hold a caseload, delivering regular face-to-face support.

· Deliver a range of support and interventions to individuals with complex needs that focus on their strengths, and which enable them to consider options and think differently, helping them to feel more empowered and able to face new challenges

· Support and deliver activities that increase confidence, improve mental health, widen social networks, help with budgeting and enable individuals to seek training, work or volunteering opportunities.

Main Requirements (for details check the job description and person specification):

· Experience of working in services that deliver positive outcomes for individuals and their families

· Excellent interpersonal skills including the ability to present to a range of audiences and to communicate effectively; and proven ability to develop and sustain relationships with colleagues, partners and stakeholders.

· ability to work collaboratively with individuals to identify their support needs, plan, implement and monitor emotional and practical support.

· Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service – Children and Adult Workforce, Enhanced with Children’s Barred List

Benefits:

- an annual paid leave entitlement that commences at 25 working days, rising each April by one day, subject to a maximum of 30 working days plus bank holidays

- up to 6% matched-pension contributions

- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment

- enhanced paid sick leave and paid family leave provisions

- eye care and winter flu jabs vouchers

- cycle to work scheme

- investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

To Apply:

· Click the “Redirect to Recruiter” link above and fill out our digital application form

· Closing Date: Sunday 15th February at 23:59

For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email: Claire Berwick

Our commitment to Equality, Diversity & Inclusion:

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role, and will reimburse your travel cost if you attend an interview.

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.

Title: Supporter Care Executive

Location: Haywards Heath (hybrid working pattern please see details below)

Contract: Permanent

Salary: £24,461 - £28,778

About the role

The Supporter Care Executive plays a vital role in delivering an exceptional experience to all UK donors. Acting as a key point of contact, the Supporter Care Executive will ensure that every supporter feels valued, informed and appreciated. You will handle a range of enquiries across phone, email and written correspondence, providing accurate information and resolving issues with warmth, professionalism and efficiency.

Responsibilities

• To be directly responsible for efficiently responding to supporter and wider audience enquiries and donation pledges; adding value, taking every opportunity to promote and exceed expectations. 

• Deliver a first-class experience to supporters by engaging in positive conversations through various communication channels, such as email, telephone and written media, meeting internal SLAs. 

• Maintaining and updating the FAQs for agencies. 

• Working with the Head of Fundraising Services and other internal teams on ad-hoc projects as required. 

• Assisting in managing external agencies, including monitoring performance. 

• Assisting with agency training and briefing. 

This is a highly varied and involved role and the above is not an exhaustive list of duties or required professional skills. Please see the Job Description for full details.

About you

You are someone who thrives on creating meaningful, positive interactions with supporters and the wider public. Bringing energy, empathy and clarity to every conversation, you take pride in delivering timely, thoughtful responses that build trust and demonstrate genuine appreciation. You enjoy working across different communication channels and are confident in adapting your tone and approach to suit the needs of each individual.

Working Arrangements

The post holder will be required to attend our modern Haywards Heath office on Tuesdays, Wednesdays and Thursdays. The remaining days can be worked remotely.

While we anticipate this arrangement will suit most candidates, there may be some flexibility around working hours or the number of days spent in the office for exceptional candidates. Any adjustments would require prior approval, and we are happy to discuss this during the recruitment process.

Jobholder Requirements

Essential:

• Proven experience in a customer service environment dealing with the public by letter, email and telephone. 

• An ability to manage multiple priorities and ensure deadlines/service levels are met. 

• A professional and accountable approach to all areas of work with the desire and commitment to continuously improve. 

• A positive and flexible approach. 

• An understanding of and commitment to equality of opportunity for disabled people. 

Desirable:

• Experience of working in the charity sector. 

Next Steps

To apply for this exciting new opportunity, please complete an application via our recruitment portal. We are particularly interested in learning of your motivations for applying.

As an equal opportunity employer, we actively encourage applications from all sections of the community. Sightsavers is a Disability Confident Leader and qualified people living with a disability are particularly encouraged to apply.

Closing date: 8 February 2026