Support work jobs

About the organisation

For nearly 50 years, nia has provided high quality, women-led services across North and East London. nia has three main aims: to provide services for women, children and young people who have experienced male violence, working to end men’s violence against women and girls, and to inform and influence policy and public awareness.

nia’s values, and our commitment to upholding them, set us apart. We put women first – always and without hesitation: we believe women, we are run by women, for women. We leave no woman behind: we challenge inequality and discrimination and believe that uniting women of all backgrounds is essential to ending the sex-based oppression of women.

We are seeking to recruit to the following post:

• Job Title: Support Worker – Specialist Refuges
• Job Ref: nia 208
• Hours: 35hrs/week working across Camden, Haringey and Islington
• Salary: £29,000 – £32,000 dependent on experience and qualification
• Location: working across Camden, Haringey and Islington
• Closing date: 10am, 20th April 2026
• Interview date: 1st May 2026

This post is currently funded until 31st March 2027 with a possibility of further extension.

About the role

We’re looking for a highly organised and self-motivated woman who is passionate about ending violence against women. You’ll have a ‘can-do’ approach and demonstrable commitment to nia’s feminist approach to supporting women and girls.

The post is subject to an enhanced vetting and barring check and open to women only. Genuine Occupational Requirement (GOR), Schedule 9 (Work, Exceptions), Part 1 (Occupational Requirements), of the Equality Act (2010) applies

We're looking for a kind, compassionate and resilient Peer Support Worker join our Mental Health Social Care Service in Croydon. .

£31,554.00 per annum, working 40 hours per week.

To support your application, please email a covering letter to , quoting the job title in the subject line.

Want to feel valued? You'll feel at home here.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training

Look Ahead are preparing to deliver two new community services in Croydon supporting people with their mental health in the community. This includes a Mental Health Crisis Prevention & Outreach Service, and a Housing & Social Support Navigation service. This role involves shift work including evenings, weekends and bank holidays, but does not involve working at night after 10:30pm..

What you'll do:

• Building supportive, trusting relationships with customers and creating a positive atmosphere
• Appropriately using the lens of their lived experience to provide boundaried and effective support to people facing similar challenges.
• Carrying out holistic assessments of new customers which incorporate relevant statutory referral information
• Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

• Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
• Exudes a warm friendly presence and open behaviour
• Prefers working as part of a group or team

Essential:

• NVQ Level 2/3 or equivalent with some or equivalent sector work experience

Desirable:

• Lived experience in an area relevant to our customer group (Housing, Mental Health, Complex Needs)

About us:

We have a strong social purpose and we live and work by our values:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Purpose of the role

To deliver the Day One Casework bedside model to patients, or those closest to them, impacted by serious or multiple injuries which could result in life changing consequences, such as disability or death, within Leeds General Infirmary Hospital, providing support on some of the wards (such as rehabilitation), on-site clinics and other settings (e.g. rehabilitation centres). 

Have a visible physical presence within the Trust, becoming embedded into clinical teams focussing on major trauma pathways, facilitating outpatient and in-person legal clinics.

Key Responsibilites

The post holder’s primary duties and responsibilities are as follows: 

• Work closely, and in partnership, with NHS clinical staff and relevant community and voluntary sector organisations, to address the needs of patients, and those closest to them, affected by serious and life-changing injury. 

• Operate a case management approach to individuals, assessing and identifying needs, putting support in place including signposting, making referrals and direct support. 

• Provide consistency in assessment of all patients and their loved ones, irrespective of injury cause, age, status, giving access to the earliest possible specialist legal advice which supports rehabilitation and NHS cost recovery. 

• Maintain detailed case records, including accurate records of activity and intervention, using Day One’s Customer Relationship Management (CRM) system, capturing and storing data in line with Day One policies and procedures and regulatory requirements. 

• Contributing towards report writing through the writing case studies and narrative to support data collection. 

• Implement processes and procedures to collect patient and family feedback and contribute to ongoing monitoring and evaluation of Day One services through providing relevant information, case studies and reports. 

• Deliver awareness raising presentations to clinical colleagues and departments. 

• Organise and facilitate outpatient and in person legal clinic drop-in sessions. 

• Build awareness of the role and charity’s purpose through building strong and effective relationships across the regional major trauma network, ensuring those who need it have access to Day One support. 

• Work closely with local authority, statutory and voluntary organisations to provide patient and family support and advocacy. 

• Help establish other support mechanisms once a person is no longer within the hospital setting, supporting the patient discharge process in conjunction with leadership from NHS staff. 

• Identify and support the recruitment and supervision of Day One volunteers, where appropriate. 

• Work closely in partnership with our Peer Support Service, focussed on promoting awareness and uptake within the region. 

• Work closely with the wider team on performance, quality, safety and effectiveness of all services, ensuring appropriate safeguarding policies are followed. 

• Work closely with our Fundraising and Communications team, supporting national activity, as well as regional initiatives to raise awareness and fundraise. 

• Be prepared to travel across the region and, on occasion, to other sites and national meetings as required. 

• Willingness to undertake continuous development and training for the role, including mandatory Day One and NHS Trust specific training. 

• Participate in external clinical supervision and monthly caseworker reflective practice to sessions to effectively explore and uphold professional boundaries within a safe, structure and supportive environment.

To work closely with those impacted by serious and life-changing injury, taking referrals and carrying out initial assessments of need, expertly navigating, signposting and putting services in place in the immediate aftermath of major trauma, including talking about and facilitating timely access to legal support to aid rehabilitation.

To establish and develop relationships with key stakeholders to promote Day One and address the needs of those affected by serious and life-changing injury. 

To work as part of the wider Day One Service’s team and organisation, taking responsibility for own record keeping and data collection in line with regulatory requirements. 

Please find the recruitment pack attached for full details.

How to apply 

Please upload your CV, and cover letter, no longer than two pages, demonstrating how you meet the criteria and outlining why you’re interested in the role. 

Closing date: Thursday 30th April 2026
First stage virtual interviews: TBC
Second stage in-person interviews: TBC

The Royal College of Radiologists is seeking a Service Desk Support Coordinator to join our high performing and well respected IT team. The team supports both day to day office users and the College’s expanding, business critical examinations operations, which represent a significant part of our income and reputation.

This role is central to the delivery of excellent IT services. You will provide 1st and 2nd line support to end users, contribute to the ongoing maintenance of our IT infrastructure, and work closely with a wide range of internal and external stakeholders. Your focus will always be on delivering outstanding customer service, meeting Service Level Agreements (SLAs), and ensuring a positive experience for every user.

As the Service Desk Support Coordinator, you’ll be the approachable and knowledgeable face of IT at the Royal College of Radiologists. Acting as the first point of contact, you’ll support staff, Officers, Examiners, and remote users with IT and Audio Visual systems. From resolving technical issues and managing service requests, to supporting high stakes examinations and ensuring meeting spaces run flawlessly, your work will have a visible and meaningful impact across the organisation.

If you’re passionate about technology, thrive in a service focused environment, and enjoy solving problems, this is an excellent opportunity to contribute to a respected and forward thinking professional body.

What you’ll do:

• Provide responsive, customer focused IT support via Freshdesk, Microsoft Teams, email, phone, and in person
• Log, manage, and resolve IT support tickets in line with agreed SLAs
• Support a wide range of technologies including Windows, macOS, Microsoft 365, Active Directory, and mobile devices
• Assist with user onboarding, training, and the creation and upkeep of technical documentation
• Deliver reliable Audio Visual and video conferencing support for meetings and events
• Provide IT support for examinations and events, occasionally outside standard working hours
• Work collaboratively with HR, Digital Products teams, and external technology partners

What you’ll need:

• ITIL Foundation certification or equivalent practical experience in IT Service Management
• Hands on experience with service desk ticketing systems and supporting Windows and macOS environments
• Working knowledge of Microsoft 365, Active Directory, and end user device support
• Strong troubleshooting skills across hardware, software, and basic networking
• Excellent communication skills with a customer first mindset
• A proactive, self motivated approach and a genuine enthusiasm for learning and development
• A commitment to data protection, information security, and sustainable working practices

Why join us:

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (60% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

We are looking for two resilient and dedicated people to join our Avon & Somerset team as Triage and Early Interventions Officers, working within the VS team as part of the Avon & Somerset Victim Service partnership.

The service provides support across the whole geography of Avon & Somerset. This role involves making initial contact with victims of crime and Anti-Social Behaviour and providing initial support in a dynamic and ever-changing environment. The role is full-time, working 5 days a week from our Bristol office.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression

About the Role:

You will provide high quality support to all victims and witnesses of crime and Anti-Social Behaviour, leading on completing initial impact and risk assessments that are comprehensive and holistic. You will also you will contribute to cover for the Helpline.

Key Responsibilities:

• Act as the first point of contact for service users referred in to the service, completing comprehensive impact and risks assessments using agreed processes and a tailoring the response to each individual's needs.
• Manage a caseload of service users who require more immediate and short term interventions, referring on those with more long term needs either internally or externally.
• Develop support plans where appropriate.
• Maintain accurate and confidential case management records and contribute to monitoring information for the service and provide accurate and timely performance information for internal and external use.
• Respond appropriately to safeguarding concerns including both child protection and vulnerable adult issues.
• Ensure that everyone is aware of their rights under the Victim's Code of Practice and the Witness Charter..
• Comply and keep up to date with all relevant legislation, policies and procedures, including data protection legislation, confidentiality.
• Work as part of a team to ensure that all outcomes and Key Performance Measures are met relevant to the local contract.

Ideally you will have:

• Experience of delivering a service and working directly with service users in a statutory, voluntary or community work setting
• Experience of working in an outcomes focused service
• Knowledge of the criminal justice system and the impact of crime
• Knowledge and understanding of Domestic Abuse processes and services
• Experience of engaging with vulnerable victims of crime who may have complex needs

You will need:

• Strong written & verbal communication skills.
• Good time management skills.
• Competent IT skills, able to use generic systems.
• To work effectively both as part of a team & independently
• To develop & maintain partnerships with external organisations.
• The ability to undertake impact & risk assessments.
• Knowledge of safeguarding issues & legislation related to child protection & vulnerable adults.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

It's an exciting time to join Victim Support as we begin delivery of the Witness Service from April 2026.

We're looking for an experienced communications professional to shape and deliver external communications for the service and support with integration of this work into wider charity priorities, working with Victim Support's Communications and Voice team.

Support Mentor

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Job Title: Support Mentor

Location: Royal Borough of Kensington and Chelsea (RBKC). Please note that this service has no step free access.

Salary: £27,000

Shift Pattern: 37.5 hours per week on a rota Monday to Sunday and will include bank holiday working, hours will range between 09:00 - 17:00 and 13:00 - 21:00. You may be required to work outside these hours as per service and resident requirements. 

About the Role

Our residents in this service have experienced long-term street homelessness and have faced significant challenges including with their mental health, substance use, and alcohol dependency, and struggled to sustain engagement with support services. That's why they're here, to gain support for them make a change to enable greater independence and recovery.

In this role, as a Support Mentor, you will work within a 24 hour service which provided person centred support to our residents, working to ensure the safety and wellbeing. You will build trusting professional relationships with residents, helping them to achieve their goals and aspirations which could be through tailored one to one sessions, group sessions, in and out of service activities, and general wellbeing check ins. Your role will focus on empowering our residents to take control over their lives and meet their personal goals. 

Some Key Responsibilities Include:

• Create tailored support plans through one to one sessions, group sessions, and multi agency meetings.
• Support residents to achieve their desired goals/outcomes in various ways.
• Empower residents to make decisions to take control over their lives, by creating an enabling environment.
• Supporting residents to build independence and progress in their healing through engaging activities, from movie nights and arts and crafts to brunch club and fully funded day trips.
• Monitor residents’ wellbeing, carrying out regular welfare checks, and responding to any incidents or emergencies.
• Work closely with the rest of the team to provide overall excellent service delivery, this may mean also supporting with their caseloads, and other tasks as necessary.
• Keep support plans updated on our online portals as appropriate.
• Recognise signs of deteriorating mental health, physical health, or other health implications and initiate appropriate interventions to prevent crisis or other risks.

About You

We're looking for someone who has a true passion for what we do as an organisation, and particularly in supporting those who have faced homelessness and may have other complex needs. Our residents needs are at the forefront of service delivery, so someone who can build trusting professional relationships is key. You will be adaptable, proactive, and able to use your initiative to resolve challenges. You will be able to work within a team, and have previous knowledge of the needs our residents may have. Each support plan is tailored to the individual, putting their needs first for the team to be able to deliver support to their needs. 

What are we looking for:

• Understanding of the needs of those who have faced homelessness and have various complex needs including mental health, substance use, and alcohol dependency
• Ability to use IT systems to record case notes, email relevant people, and use other software required within the role
• Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents
• Understanding of the housing and social needs of people with multiple and complex needs
• Cultural awareness, Self-awareness, and ability to identify personal growth areas and take feedback
• Sensitivity and empathy to others, and ability to deal with individual circumstances with professionalism
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

37.5 hours per week / permanent / working Monday to Friday, 9am-5pm with the requirement of working one late shift per week, one shift at the weekend per month and be part of an out of hours ‘on-call rota’.

YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice.

We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen.

We are here for children and young people, many of whom face multiple challenges and need our support.

Our Values - we do what’s right, we work with heart, and we build real connections – guide us in all our actions.

Are you a person‑centred leader who thrives on empowering others and driving positive outcomes for young people?

If so, we have an exciting opportunity for you to join us as the Deputy Supported Housing Manager at Lansworth House, one of our two 24-hour high supported housing services across Brighton & Hove.

Our Brighton & Hove services provide safe, supportive accommodation for young people at risk of homelessness, creating a place where they can feel secure, valued, and empowered. At Lansworth House, we provide 20 bedspaces alongside welcoming shared communal spaces for young people aged 16–25.

We take a trauma‑informed and psychologically informed (PIE) approach, ensuring every resident receives thoughtful, compassionate support that recognises their individual experiences. Through this framework, we help young people build essential life skills, gain confidence, set meaningful goals, and move toward independent, fulfilling futures with hope and direction.

You will join a passionate team of Support workers, Night workers and Bank staff who provide day‑to‑day guidance around housing, budgeting, living skills, education, employment, and building healthy relationships. Located in the heart of Hove, our service maintains strong links within the local community and plays a key role in supporting young people to thrive.

What you will be doing

As Deputy Supported Housing Manager, you will play a key role in the running, quality, and impact of our services. Working closely with the Supported Housing Manager, you will help lead a safe, supportive, and high‑performing environment where young people can thrive.

Service Provision

You will support the Supported Housing Manager with the day‑to‑day delivery of the service, ensuring we meet all requirements set out in the service specification and remain fully compliant with Regulator of Social Housing (RSH) and Ofsted standards. Your responsibilities will include:

• Overseeing the full referral, interview, and induction process for all bedspaces and ensuring that every resident understands their Occupancy Agreement and House Rules.
• Maintaining the quality, safety, and presentation of the accommodation by working closely with our Housing and Property Services team to coordinate estate inspections, health and safety risk assessments, repairs, and the timely turnaround of void rooms.
• Supporting effective income collection across the service, working with the Rents team to build and maintain a positive rent‑payment culture among residents.

Leadership and People Management

You will directly line‑manage members of the staff team, ensuring their practice, professionalism, and development reflect our high standards. You will:

• Provide coaching, guidance, and clear expectations to ensure staff feel confident, supported, and motivated in their work with young people.
• Create a team culture rooted in creativity, consistency, and best practice, ensuring staff are equipped to empower young people to reach their goals while maintaining appropriate and safe boundaries.
• Be responsible for creating and maintaining staff rotas to ensure adequate service coverage at all times. 

General Responsibilities

• Participate in the management on‑call rota, offering out‑of‑hours support to services across the wider locality.
• Embed Psychologically Informed Environments (PIEs), Trauma‑Informed approaches, and restorative practices throughout your work, ensuring our support model is compassionate, reflective, and person‑centred.

If you are enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.

About you

You have experience line managing staff and building positive, supportive team cultures. You bring consistency, are well organised and approachable, and are confident in setting clear expectations. You enjoy motivating others, supporting staff development, and planning effective rotas to ensure high‑quality service delivery.

You will bring experience working in supported housing or similar services, supporting young people and/or adults at risk, along with proven experience in managing or supervising a team. You will already have a solid understanding of the Regulator of Social Housing (RSH) and Ofsted frameworks, as well as a strong working knowledge of Trauma‑Informed Care and Psychologically Informed Environments (PIE).

You will be an effective communicator with strong facilitation skills, able to navigate challenging situations with confidence, calmness, and a solution‑focused approach. You will also have experience overseeing safeguarding procedures within residential settings, ensuring safety, accountability, and robust decision‑making. Just as importantly, you will understand the importance of maintaining professional boundaries, modelling best practice for the team and the young people we support.

37.5 hours per week / permanent / working Monday to Friday, 9am-5pm with the requirement of working one late shift per week, one shift at the weekend per month and be part of an out of hours ‘on-call rota’

YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice.

We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen.

We are here for children and young people, many of whom face multiple challenges and need our support.

Our Values - we do what’s right, we work with heart, and we build real connections – guide us in all our actions.

Are you a person‑centred leader who thrives on empowering others and driving positive outcomes for young people?

If so, we are searching for a motivational and resilient leader who thrives on developing others, championing best practice, and nurturing a collaborative and compassionate culture. You will bring a trauma-informed and psychologically informed approach to both your team and the young people we support, ensuring everyone feels understood, safe, and empowered. If you are energised by leading teams, shaping services, and supporting staff to deliver exceptional, person-centred support - even in challenging moments - this could be the role for you.

As Deputy Supported Housing Manager, you will play a central role in our Eastbourne and Hailsham services - supported accommodation for young people aged 16–25 who are at risk of homelessness. Our services operate 24/7 to provide a safe, stable home where young people can feel understood, encouraged and supported. You will be based at our Eastbourne Foyer, located in the heart of Eastbourne, where the service maintains strong connections with and contributes actively to the local community. The role also involves travel across Eastbourne and Hailsham to our other East Sussex sites.

Across our East Sussex sites, we work with around 50 young people, each with their own story, strengths, challenges and ambitions. Support Workers hold individual caseloads and meet regularly with residents to build support plans, celebrate progress, and set meaningful goals for the future. Your leadership will help create the environment where this work thrives - one where young people feel empowered and staff feel confident and supported. 

What you will be doing

As Deputy Supported Housing Manager, you will play a key role in the running, quality, and impact of our services. Working closely with the Supported Housing Manager, you will help lead a safe, supportive, and high‑performing environment where young people can thrive.

Service Provision

You will support the Supported Housing Manager with the day‑to‑day delivery of the service, ensuring we meet all requirements set out in the service specification and remain fully compliant with Regulator of Social Housing (RSH) and Ofsted standards. Your responsibilities will include:

• Overseeing the full referral, interview, and induction process for all bedspaces and ensuring that every resident understands their Occupancy Agreement and House Rules.
• Maintaining the quality, safety, and presentation of the accommodation by working closely with our Housing and Property Services team to coordinate estate inspections, health and safety risk assessments, repairs, and the timely turnaround of void rooms.
• Supporting effective income collection across the service, working with the Rents team to build and maintain a positive rent‑payment culture among residents. 

Leadership and People Management

You will directly line‑manage members of the staff team, ensuring their practice, professionalism, and development reflect our high standards. You will:

• Provide coaching, guidance, and clear expectations to ensure staff feel confident, supported, and motivated in their work with young people.
• Create a team culture rooted in creativity, consistency, and best practice, ensuring staff are equipped to empower young people to reach their goals while maintaining appropriate and safe boundaries.
• Be responsible for creating and maintaining staff rotas to ensure adequate service coverage at all times.

General Responsibilities

• Participate in the management on‑call rota, offering out‑of‑hours support to services across the wider locality.
• Embed Psychologically Informed Environments (PIEs), Trauma‑Informed approaches, and restorative practices throughout your work, ensuring our support model is compassionate, reflective, and person‑centred.

If you are enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.

You have experience line managing staff and building positive, supportive team cultures. You bring consistency, are well organised and approachable, and are confident in setting clear expectations. You enjoy motivating others, supporting staff development, and planning effective rotas to ensure high‑quality service delivery.

You will bring experience working in supported housing or similar services, supporting young people and/or adults at risk, along with proven experience in managing or supervising a team. You will already have a solid understanding of the Regulator of Social Housing (RSH) and Ofsted frameworks, as well as a strong working knowledge of Trauma‑Informed Care and Psychologically Informed Environments (PIE).

You will be an effective communicator with strong facilitation skills, able to navigate challenging situations with confidence, calmness, and a solution‑focused approach. You will also have experience overseeing safeguarding procedures within residential settings, ensuring safety, accountability, and robust decision‑making. Just as importantly, you will understand the importance of maintaining professional boundaries, modelling best practice for the team and the young people we support.

At YES, we care about young people futures, providing wellbeing and therapeutic support.  This brand new role will support young LGBTQ+ people to connect via a new social group and provide one to one support around issues such as sexuality, gender identity, relationships, isolation, education. You will lead and develop YES’s LGBTQ+ offer, ensuring services are peer-led, affirming, safe, and professionally delivered.

This role requires lived experience and a strong understanding of LGBTQ+ identities and issues affecting young people, alongside professional boundaries, safeguarding awareness, and service development capability.

If you are keen to help young LGBTQ+ people in the area and have experience in delivering and/or developing services, we would love to hear from you.  We are a small but growing charity with strong roots in our local area.

Victim Support are looking to recruit Children and Young Person's Independent Domestic Violence Advocates (CHIDVA) to join our Children and Young Persons team in Cumberland and Westmorland & Furness.

We have multiple positions available based in Cumberland covering the North, West and Westmorland & Furness, Barrow.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression

About the Role

These roles are based in Cumberland North (Carlisle), Cumberland West (Workington) and Westmorland & Furness (Barrow). There is a requirements to travel to meet clients & work across areas as required, with a combination of home and office working.

As a Children and Young People IDVA (CHIDVA), you will play a vital role in providing high quality, end-to-end support to children and young people who have experienced domestic abuse across Cumberland. You will act as the single point of contact for young victims throughout their recovery process, delivering support and interventions in a group setting or one-to-one basis.

You will need: -

You will have a thorough understanding of domestic abuse and its impact on child victim/survivors.

You will understand safety and risk and how it relates to children and have strong communication skills and the confidence and ability to present and educate service users and agency partners on the realities and impacts of domestic abuse in a variety of settings. An ability to work independently and prioritise a busy workload is essential.

You will have the skills to provide effective crisis intervention, carry out risk assessments, safety planning, assessment of needs and individual support planning. You should have demonstrable experience of working in a similar setting or position.

To be successful in this role you should have good IT skills & thorough safe guarding awareness.

This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

About the role:

This is an exciting opportunity to join SHP’s fundraising team and play a key role in how we connect with and grow our community of supporters. As Supporter Engagement Officer, you will help build meaningful, long-term relationships with people who are passionate about ending homelessness in London, using digital fundraising and challenge events to bring that connection to life. From someone making their first donation to those who continue to give and champion our work, you will shape supporter journeys that feel personal, engaging and impactful.

You’ll take ownership of delivering creative, insight-led campaigns across the year, with a particular focus on challenge events and our annual Christmas appeal. Alongside this, you’ll use digital tools and data to understand what resonates with supporters, continuously improving how we communicate, grow income and strengthen loyalty. The role also offers the chance to get involved in wider projects, from developing new audiences to helping gather authentic content that reflects the real impact of our services, giving supporters a genuine connection to the change they are part of.

You’ll be joining a collaborative and ambitious team that isn’t afraid to do things differently. We value fresh thinking, honesty and a willingness to test and learn, and you’ll be supported to bring new ideas and approaches into your work as we continue to grow our fundraising offer and reach more people who want to stand alongside us.

Our hybrid working model means the role is currently 2 days per week at our Head Office in Kings Cross with the remaining 3 days from home. Specific days agreement will be discussed with the line manager. 

About you:

• Experience delivering supporter engagement or fundraising activity, ideally across digital channels and challenge events, with a focus on building lasting relationships
• Confident using, or keen to learn, digital fundraising tools such as FundraiseUp, Mailchimp, JustGiving, Let’s Do This, Shopify or WordPress
• Able to use insight and data to shape campaigns, improve supporter journeys and increase engagement, income and retention
• Creative and proactive, with the confidence to try new ideas and contribute to a team that values innovation and doing things differently
• Strong organisational and communication skills, with the ability to manage multiple campaigns and priorities while keeping supporters at the heart of your work

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing date: Sunday 19th April at midnight

Interview date: Wednesday 29th and Thursday 30th April online via Microsoft Teams

Please note there will be a second round interview for suitable candidates

This post will require a basic DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted for this role. 

An excellent opportunity has arisen to join the Medair UK team as we are seeking a part-time Operations Support Officer to provide crucial support in a varied role. The post holder will be responsible for Medair UK’s financial and office administration, including maintenance of the organisation’s CRM database and some fundraising support. You will ensure the accurate processing and timely delivery of donor and financial information and acting as first point of contact for the organisation, you will be responding to supporter enquiries. You will also provide general office, and IT support to the Head of Operations.

About Medair UK

Medair is a Christian humanitarian organisation that responds to conflict, disease, and disaster so that the world’s most vulnerable and hard-to reach people can live with dignity and hope. Medair UK is an affiliate of the Swiss-based humanitarian organisation, Medair International.

Together, we work in some of the most remote and difficult places on earth, empowering people to build a better future. This year our teams in Sudan have remained operational, working under the most difficult conditions, and launched a new response in Chad to support those fleeing across the borders. In the Democratic Republic of Congo, we received global coverage as one of the first responders saving the lives of communities affected by Mpox – and no lives were lost amongst those we treated. We also scaled up in Lebanon supporting at displaced communities affected by the conflict. In 2024 through our experienced national and international teams we helped 3,743,021  people across 13 countries.

About you

You will have experience of working in an office administration role, including financial processing and have proven experience with databases. You will be comfortable working with and prioritising high volumes of work. In addition to your experience of completing routine, complex tasks accurately and systematically, you will be able to maintain quality and attention to detail. Confident, polite and professional with excellent communication skills and the ability to work as part of a team, you will have strong planning and organisational skills, with experience of maintaining office and administrative systems

Key Activities

      Donation Processing

• Responsible for the timely recording and processing of all incoming donations (including via our website, bank account, third party platforms and cheques) into the Medair UK CRM (Salesforce).
• Ensure all donors receive gift acknowledgements / thank you letters corresponding to each gift received.
• Maintain up-to-date records of donors, staff and other contacts in the Medair UK database.
• Process and record completed Gift Aid declarations and support in the regular reclaim of Gift Aid.

      Financial Administration

• Inputting of all financial data (income and expenditure) into Quick Books.
• Preparing and following up suppliers invoices for payment.
• Processing expenses claims.
• Managing the banking of income and supporter cheques.
• Support the Head of Operations to implement the month and year end reconciliation process for both Salesforce and Quick Books.

      Facilities & Office Management

• Act as first point of contact for the office and public enquiries, responding to incoming telephone calls and emails.
• Answer basic enquiries about Medair's work and distributing information to supporters and others as required.
• Manage and order office supplies, stationery and equipment.
• Maintain a clean, tidy and safe working environment, administrating risk assessments, H&S and fire safety procedures.

      Information Technology

• Ensuring the maintenance of the IT system and handling minor in-house IT technical issues for staff and volunteers. 
• Liaising with the Global Support Office IT Helpdesk team to ensure the timely set up of IT for new staff and volunteers – i.e. setting up email addresses, and relevant permissions.
• Ensuring that IT permissions are current, and that these are amended as and when staff and volunteers leave.
• Assisting with continuous improvements in Medair UK’s use of IT.

​    Engagement Support

• Supporting fundraising activities with data segmentation and the production of standard and custom reports in Salesforce
• Supporting the production and automation of email newsletter and appeals via Campaign Monitor
• Setting up new Salesforce campaigns with tailored reports and dashboards to track donations.
• Producing digital surveys and web-forms as required.
• Providing support to Medair’s virtual events, including the technical administration of Zoom and pre and post event attendee administration.           

      HR Administration

• Organising and co-ordinating staff and volunteer inductions ensuring that the induction checklist is completed.
• Supporting the Head of Operations with team training and organisational learning and development opportunities.

Qualifications - DESIRABLE

• Vocational qualification in business or financial management / administration desirable

 Languages

• Excellent English (spoken and written).

 Experience / Competencies – ESSENTIAL

• Experience of office administration / financial administration
• Experience of Microsoft Office solutions, including proficiency in Excel, Word, Internet and email use 
• Experience of fundraising or other database(s), ideally Salesforce and Campaign Monitor
• Experience of finance packages
• Able to work to tight deadlines
• Capable planner with attention to detail for data quality, accuracy and consistency
• Clear spoken and written communicator
• Strong team player
• Ability to handle a wide and varied workload and work on own initiative
• Inspired by and in full agreement with Medair’s Christian values and ethos
• Willing to contribute to the spiritual life of the team including prayer meetings
• Willingness to be flexible in terms of hours worked at occasional, but inevitable moments of crisis

Experience / Competencies – DESIRABLE

• Experience and proficiency in the use of Salesforce and Quickbooks
• Knowledge or experience in the HR, IT or Office Management disciplines
• Experience in charity sector
• Experience in relief / development work
• Understanding of Humanitarian Issues

Contract Details: Part-Time (3 to 4 days/wk to be mutually agreed), permanent

Salary: £28,900 (pro rated to agreed part-time hours)

Closing date: Tuesday 21st April, 5pm. Interviews likely to be held on Wednesday 29th or Thursday 30th April. 

Workplace:  Medair UK office is based in Kennington, London. There is possibility to adopt hybrid working, but with a minimum of at least 2 days in the office.

Only those eligible to work in the UK can apply.

NOTE: In order to maintain the organisation’s Christian ethos, there is a genuine occupational requirement for the holder of this Medair UK position to be a committed Christian

Orbis UK is delighted to offer the role of Business Support Administrator, a new position for the charity, as the organisation seeks to grow and build on past successes to reach its target of achieving £10m income in the next 5 years.

This role is critical to supporting a highly performing group of staff as we seek to transform lives through the prevention and treatment of blindness. This role will sit within the Business Support Team (BST), which is responsible for the day to day running of the organisation and will be the key point of contact for all administrative queries that encompass the broad range of services that BST provide, from HR, IT, and Finance through to Travel, Facilities and Health and Safety.

This is an ideal role for someone who has an appetite for growth in their skills and knowledge and who has an aptitude for creativity and learning, in particular for areas of responsibility that may fall out of your current remit. You will need to demonstrate initiative and curiosity for the role and be prepared to challenge current practice and identify ways of improvement and finding efficiencies in the role, that will benefit the wider organisation.

Working within a new team where new ideas are promoted and encouraged under a newly appointed HR and Governance Manager, provides the opportunity for the new postholder to take ownership and make demonstrable change within a thriving international NGO.

We are looking for someone who has excellent, demonstrable communication skills, both written and verbal, who can demonstrate through their current experience an ability to take on new roles with enthusiasm and with a thirst for new ideas. A high degree of IT proficiency is important as the organisation seeks to use technology, including Artificial Intelligence, to work more effectively for the achievement of growth in the organisation. Knowledge of the NGO sector is desirable, but we are open to applications from across disciplines and expertise if you can demonstrate your aptitude for the role with a hunger to learn.

The main responsibilities of this role are:

- To provide effective administrative support to the Finance and Operations team and the wider team to ensure the smooth running of the charity.

- To support each of the organisation’s functions to enable them to perform to their highest ability, through provision of office administration, assisting with IT support and being able to communicate important updates necessary for the benefit of individual team members.

- To be organised, have excellent attention to detail and the ability to prioritise and manage a varied workload. You will have strong written and verbal communication

Benefits of working for Orbis UK

Before completion of probation:

• Competitive Salary benchmarked annually
• Minimum 25 days holiday pro-rated increasing with length of service
• Life Assurance Policy (4 x salary)
• Employee Assistance Programme
• E-learning Courses
• Social Activities
• Flexitime
• Free Sight test

After completion of probation:

• Matched employer pension contribution up to a maximum of 10% of basic salary
• Interest free season ticket loan
• Cycle to work scheme
• Contribution to cost of new prescription glasses
• Possibility of an overseas project visit after 3 years’ service

 Application and interviews

Closing Date: 28th April 2026

First Interviews: 1st or 5th May 2026

Second Interviews: 11th or 12th May 2026

Start Date: ASAP

All applicants must have the legal right to live and work in the UK. Unfortunately, we won’t be able to reply to all applications, so if you haven’t heard from us by 30th April 2026, your application has not been successful.

Safeguarding

Orbis UK is committed to safeguarding and promoting the welfare of children and vulnerable adults and applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and criminal records checks. Orbis UK is also a member of the Inter-Agency Misconduct Disclosure Scheme