“Early Break is a young people and family charity  (1994) that believes excellence at all points of delivery is a requirement. If you take pride in your work, are hardworking, want to be professionally challenged and are passionate to make a difference in the lives of others then our organisation could well suit you. We have a strong set of values determined by staff which we continuously work towards. It is our shared expectation our staff will be “professionally curious” both in their delivery and ongoing professional development.”

In the role, you will:

• Be an organised individual able to manage a case load of complex families are experiencing problems related to trauma, intergenerational substance misuse, criminality and wider vulnerabilities
• Work in a child centred approach with parents in the criminal justice services (including prisons) to address their individual and family needs, with a focus on the the impact of their substance misuse of their children and family. 
• Liaising with children’s workers to ascertain the voice of the child and integrating their wishes and feelings through group and individual interventions.
• Be an effective team member to ensure families have access to the wider service offer, such as Mental Health support, Trauma Therapy, Holding Families Programme
• Offer group work in individual sessions to concerned others related to reduce family conflict, improve family relationships. improving skills and knowledge.
• Be able to work effectively to build referral pathways and professional relationships across adult and children’s services.
• Be skilled and confident to deliver training and workshops
• Have the ability to co-ordinate care, carry out specialist assessments and care planning in the context of the individual and family.
• Strong awareness of legislation as it applies to young people particularly focussed on safeguarding, substance misuse, criminal justice and emotional health and well being
• Be prepared to work evenings and/or occasional weekends as required by the role
• To contribute to the wider work of the charity and its entrepreneurial development
• Be a reflective practitioner in the role

Early Break is a young people and family charity (1994) that believes excellence at all points of delivery is a requirement. If you take pride in your work, are hardworking, want to be professionally challenged and are passionate to make a difference in the lives of others then our organisation could well suit you. We have a strong set of values determined by staff which we continuously work towards. 

In the role, you will:

• Be an organised individual able to manage a high case load of families experiencing problems related to substance misuse and other vulnerabilities
• Be able to work effectively within a team
• Be skilled and confident to deliver training and support for external partners  in relation to substance misuse and the issues related to it
• Offer group work to families and targeted groups related to improving skills and knowledge in others
• Have the ability to carry out specialist assessments and care planning
• Strong awareness of legislation as it applies to young people particularly focussed on safeguarding, substance misuse, criminal justice and emotional health and well being
• Be prepared to work evenings and/or occasional weekends as required by the role
• To contribute to the wider work of the charity and its entrepreneurial development
• Be a reflective practitioner in the role

Support Worker

Are you interested in a career where you will make a real difference in young people’s lives? Do you understand the challenges which young people face in daily life? Is a career as a Support Worker the next step in life for you?

Our client provides residential services for young people aged 16-25 years old who have been discharged from psychiatric inpatient stays or may have experienced previous admissions and/or placement breakdowns. The young people they care for often require a high level of support and dynamic approach to risk management in order to support problems they may have with self-harming, behavior and emotional regulation. Their aim is to support the young people using a therapeutic, least restrictive approach to live in a non-secure community setting and to achieve their individual goals in preparation for transition to adult life.

They are currently looking for a kind, caring and friendly person to join their professional team as a Support Worker. Experience is not essential and full training will be provided but understanding the issues young people face in their daily life will really help to make a difference.

You will be based within their Residential Home in Bury working shifts over a 37.5 hour working week consisting of earlies, lates, and occasional sleep ins & nights when required to support the services, so flexibility is required.

Company Benefits

- Competitive pay (£9.54 p/h + £100 bonus after completing 6-month probation)
- 22 days holiday + 8 bank holidays (Rising to 27 days holiday plus bank holidays with service)
- Excellent Learning and Development opportunities (NVQ Level 3 in Adult Health & Social Care)
- Enhanced company pension
- Life Assurance (2 x annual salary)
- Enhanced maternity/paternity leave
- Paid Induction (Running over 3 days)
- Free on-site parking
- Paid Enhanced DBS check
- Employee Assistance Programme / 24-hour Counselling Service
- Online shopping discounts, free eye tests and various other benefits
- The opportunity for internal promotions & progression
- Refer a Friend Scheme (Up to £500 per referral)
- Regular social events and recognition schemes (‘Employee of the year awards’, Summer & Christmas parties)

Your role as a Support Worker

- To carry out direct and indirect care of young people with complex mental health needs
- To work in a team, giving the highest standard of care possible to the young people.
- To closely follow individual care plans and support young people with education, shopping, and social and leisure activities.
- To carry out multiple interventions involving the delivery of care to young people
- To promote independence amongst the young people
- To provide support, advice and information to the young people, parents and other carers
- To carry out further duties as per our attached document (Writing reports, general office admin etc)

Requirements of a Support Worker

- Flexibility - Your role will involve working shifts including sleep ins/weekends/Bank Holidays
- Good verbal communication skills and the ability to listen to others
- Good written skills and the ability to write basic reports and record information accurately
- IT Literate (Able to write emails and use Microsoft Office)
- An understanding of the issues around confidentiality
- An understanding of safeguarding
- Professional working boundaries between staff and service users
- Ability to remain calm in emergencies, supporting others during difficult situations

Desirable Criteria

- Full UK Driving Licence
- NVQ Level 2 qualification or equivalent in Care
- Previous experience of working with young people who have mental health needs

If you are interested in joining an enthusiastic, motivated business who thrive in developing and rebuilding young people and young adults with complex difficulties then please apply today.

Please note that they do not accept CV’s and the application must be completed in full.

To support their commitment as a COVID-19 Secure employer, all of their interviews will be held over video platform.

Our client operates a safer recruitment process and as part of this process the successful candidate will be subject to an enhanced DBS check.

They are an equal opportunities employer who values diversity and positively encourages applications of all ages from all sections of the community.

They reserve the right to close the advert early, should they appoint a suitable candidate.

Ref: 98132

Support Worker

Alzheimer's Society is the UK's leading dementia charity. We provide information and support, improve care, fund research, and create lasting change for people affected by dementia.

Support Worker Responsibilities:

Alzheimer’s Society’s Dementia Connect service provides high quality tailored information and support to anyone affected by dementia in the way they need it, when they need it:

• A specialist telephone based information and navigation service
• Community based services offering an increased level of support for more complex cases
• Self-management - our online community (Talking Point) and online service directory are always available 24/7
• Keeping in Touch Calls - a way of keeping in contact with service users as their journey with dementia progresses

This role is an Adviser working in our telephone based service. You will be the first point of contact via phone, letter, email or social media, for people affected by dementia. You will assess their needs and identifying desired outcomes, providing excellent support in the moment as well as referrals and signposting to ongoing support where needed.

As a Dementia Adviser (Telephone) you will provide a highly responsive, individualised information and signposting service to people with a diagnosis of dementia as the first priority for the service and provide an extended information and signposting service to immediate carers, families and friends of the people who are referred to the service.

You will have knowledge of working alongside volunteers and have an understanding of the valuable contribution volunteers bring to services whilst championing their inclusion in all that we deliver.

Support Worker Requirements:

We are looking for empathetic, motivated and professional individuals. You will join a team of people who are passionate to improve the life opportunities of people living with dementia and those close to them; and who are committed to learning from and supporting each other.

You will have an understanding of the needs of people with dementia and their carers and direct experience of working in a telephone and e-mail based service. You will have excellent spoken and written English, be skilled in active listening and questioning skills, and have strong keyboard skills. A health and social care qualification, such as NVQ level 3 or equivalent would be an advantage.

Our service operates seven days a week and you will have the flexibility to support our service users across our working hours, which are currently Monday – Wednesday 9am-8pm, Thursday – Sunday 9am – 5pm. We will only be able to consider candidates who can commit to regular evening and weekend working as part of a rota.

About Alzheimer’s Society:

Alzheimer's Society is the UK's leading dementia charity. We provide information and support, improve care, fund research, and create lasting change for people affected by dementia.

Position: Dementia Adviser (Telephone)
Location: Warrington
Contract type: Permanent
Hours: Full time, 35 per week. Working pattern will be variable including regular evening and weekend shifts as part of a rota.
Salary: £20,363 - £21,603 actual per annum (depending on skills and experience)

Closing Date: 29 April 2021
Interview Date: 6, 7 and 10 May

You may have experience of the following: Dementia Adviser, Care Assistant, Caseworker, Special Needs Assistant, Social Worker, Social Care, Community Care, Helpline Coordinator, Volunteering Officer, Support Worker, Mental Health, Dementia, etc.

Ref: 98483

Morgan Hunt are working with a Housing provider whose mission is to transform the lives of vulnerable people. They do this through support and outreach that is tailored to the needs of the individual, with the aim of turning their lives around and living independently.

We are currently looking for a Residential Support Worker to work across Warrington and surrounding areas.

As a Residential Support Worker you will;

• Work with individuals with complex needs to deliver personalised support plans tailored to their needs
• Deliver ASDAN independent living programme to individuals in either a residential setting / outreach in the community
• Conduct welcome and induction for new service users
• Complete ongoing assessments of individual needs
• Assist service users to access education, training and / or employment opportunities
• Prepare reports and liaise with external agencies and professionals around the support of each individual
• Assist with the move on of service users when required

The successful candidate for this role will have experience of;

• Working with vulnerable client groups including care leavers, young people, mental health, homelessness, substance misuse, domestic violence as Support Worker / Project Worker / Housing Officer /
• Working withing the community, supported housing and / or residential settings
• Supporting individuals towards independence
• Multi - agency working, signposting and referring on to specialist organisations when required
• Using initiative and lone working
• Preparing incident reports and having the confidence to respond to challenging behaviour

Due to the nature of this role, an Enhanced DBS is required and a car driver would be beneficial.

For more information on the role of Residential Support Worker, please contact Annabelle Walster

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

Senior Support Worker

Are you currently a Support Worker looking to move into a Senior Support Worker position? Are you interested in a career where you will make a real difference to young people’s lives? Do you understand the challenges which young people face in daily life? Maybe a career with our client is for you…

Our client provides residential services for young people aged 16-25 years old who have been discharged from psychiatric inpatient stays or may have experienced previous admissions and/or placement breakdowns. The young people they care for often require a high level of support and dynamic approach to risk management in order to support problems they may have with self-harming, behaviour and emotional regulation. Their aim is to support the young people using a therapeutic, least restrictive approach to live in a non-secure community setting and to achieve their individual goals in preparation for transition to adult life.

They are currently looking for a Senior Support Worker, or an experienced Support Worker looking to develop into a senior post. You support the Deputy and Residential Manager in supervising a team of staff with the aim to help their young people move into independent living in the future.

You will be based within their Residential Home in Bolton working shifts over a 37.5 hour week consisting of earlies, lates and occasional sleep ins & nights when required to support the services, so flexibility is required.

Company Benefits

- Competitive pay (£10.43 p/h + £100 bonus after completing 6-month probation)
- 22 days holiday + 8 bank holidays (Rising to 27 days holiday plus bank holidays with service)
- Excellent Learning and Development opportunities (NVQ Level 3 in Adult Health & Social Care)
- Enhanced company pension
- Life Assurance (2 x annual salary)
- Enhanced maternity/paternity leave
- Paid Induction (Running over 3 days)
- Free on-site parking
- Paid Enhanced DBS check
- Access to their 24-hour Wellbeing Support Portal/ Employee Assistance Programme
- Online shopping discounts, free eye tests and various other benefits
- The opportunity for internal promotions & progression
- Refer a Friend Scheme (Up to £500 per referral)
- Regular social events and recognition schemes (‘Employee of the year awards’, Summer & Christmas parties)

Your role as a Senior Support Worker

- To carry out direct and indirect care of young people with complex mental health needs
- To work in a team, giving the highest standard of care possible to the young people.
- To work alongside the Deputy and Residential Manager to support with the management of staff and smooth running of the home
- To closely follow individual care plans and support young people with education, shopping, and social and leisure activities.
- To carry out multiple interventions involving the delivery of care to young people
- To promote independence amongst the young people
- To provide support, advice and information to the young people, parents and other carers
- To carry out further duties as per our attached document (Writing reports, general office admin etc)

Requirements of a Senior Support Worker

- NVQ Level 2 qualification or equivalent within Care
- Flexibility - Your role will involve working shifts including sleep ins/weekends/Bank Holidays
- Good verbal communication skills and the ability to listen to others
- Good written skills and the ability to write basic reports and record information accurately
- IT Literate (Able to write emails and use Microsoft Office)
- An understanding of the issues around confidentiality
- An understanding of safeguarding
- Professional working boundaries between staff and service users
- Ability to remain calm in emergencies, supporting others during difficult situations

Desirable Criteria

- Full UK Driving Licence
- Previous experience of working with young people who have mental health needs

If you are interested in joining an enthusiastic, motivated business who thrive in developing and rebuilding young people and young adults with complex difficulties then please apply today.

Please note that they do not accept CV’s and the application must be completed in full.

To support their commitment as a COVID-19 Secure employer, all of their interviews will be held over video platform.

Our client operates a safer recruitment process and as part of this process the successful candidate will be subject to an enhanced DBS check.

They are an equal opportunities employer who values diversity and positively encourages applications of all ages from all sections of the community.

They reserve the right to close the advert early, should they appoint a suitable candidate.

Ref: 98002

Depaul UK are currently looking for a Youth Homeless Support Worker (Nights) to join us in West Didsbury. You will join us on a full-time, permanent basis and in return, you will receive a competitive salary of £19,608 per annum + pension and benefits.

Depaul UK works with some of the most disadvantaged young people in the UK. We specialise in working in communities where poverty and long-term unemployment have resulted in generations of social exclusion and high rates of homelessness.

Over the past 30 years, we have grown as an organisation and developed and enhanced our work and the impact it has across the UK.  Depaul UK has a wide range of services for young people and adults at risk of homelessness.

The Youth Homeless Support Worker (Nights) role:

This is an exciting and rewarding opportunity to make a real difference to the community and to the lives of young, vulnerable adults at risk of homelessness.

With guidance from the line manager, the successful post-holder will support a caseload of 4-5 clients and their move towards independence. They will also be involved in running group sessions and activities at the project, to support residents’ individual development and social engagement.

The official job title for this position is Progression Coach (Nights).

What makes this Youth Homeless Support Worker (Nights) role exciting?

- A full induction and training to enhance the ‘hard’ and ‘soft’ skills required’
- Training in the Depaul Endeavour model
- Continuous support and supervision including reflective practice to develop your learning and skills as a practitioner

What will ideally support your success as one of our Youth Homeless Support Worker (Nights):

- Great experience working with young people or those who have experienced homelessness
- Strong understanding of the needs of people who have experienced homelessness, poor mental health and substance misuse
- Good knowledge and understanding of Risk Assessments and Support Planning
- Good literacy, numeracy and IT skills
- Ability to demonstrate clear understanding of safeguarding requirements and procedures

What’s it like to work at Depaul UK?

You'll be joining a friendly, flexible and values-led organisation, and will receive:

- Competitive salary
- 26 days of annual holiday plus bank holidays
- Contributory pension scheme
- Life assurance

So, if this sounds like the perfect opportunity for you and you’d like to become our Youth Homeless Support Worker (Nights) then please click ‘apply’ today – don’t miss out, we’d love to hear from you!

Closing Date: Wednesday 21st April at 12pm

An enhanced DBS disclosure is a requirement for this role. Our recruitment checks, induction, and ongoing support and supervision reflect our commitment to safeguarding our clients. Depaul UK strives to be equal opportunities employer and welcomes applications from all sections of the community.

We kindly request no contact from Recruitment or Media Agencies.

Healthcare Support Worker - Eating Disorders (Part Time)

Are you interested in a career where you will make a real difference in young people’s lives? Do you understand the daily challenges which young people face? Is a career as a Healthcare Support Worker the next step in life for you?

Our client provides residential services for young people aged 16-25 years old who have been discharged from psychiatric inpatient stays or secure children’s homes. The young people they care for often require a high level of support and dynamic approach to risk management in order to support problems they may have with self-harming, behaviour and emotional regulation. Their aim is to support the young people using a therapeutic approach to live in a non-secure community setting and to achieve their individual goals in preparation for transition to adult life.

They are excited to announce the opening of their new Residential Eating Disorder Service based in Lostock, Bolton, where they are looking for a kind, caring and empathetic Healthcare Support Workers to join their professional 5-bed service, supporting young people with complex and challenging eating disorders, where you will work closely with their professional multi-disciplinary team towards keeping them safe and progressing with their recovery.

You will be required to work shifts over a 22.5 hour working week, consisting of earlies, lates and occasional sleep ins & nights when required to support the services, so flexibility is required.

Company Benefits

- £18,603 - £20,344.82 per annum (Dependent on experience & qualifications)
- £100 bonus after completing 6-month probation
- 22 days holiday + 8 bank holidays (Rising to 27 days holiday plus bank holidays with service)
- Enhanced company pension
- Life Assurance (2 x annual salary)
- Enhanced maternity/paternity leave
- Paid Induction (Running over 3 days)
- Paid Enhanced DBS check
- Employee Assistance Programme / 24-hour Counselling Service
- Online shopping discounts, free eye tests and various other benefits
- The opportunity for internal promotions & progression
- Excellent Learning and Development opportunities (NVQ Level 3 in Adult Health & Social Care)
- Refer a Friend Scheme (Up to £500 per referral)
- Regular social events and recognition schemes (‘Employee of the year awards’, Summer & Christmas parties)
- Free on-site parking

Your role as a Healthcare Support Worker

- To take on the role of Key worker, developing care plans and review plans with young people, carrying out direct and indirect care of young people with complex eating disorders.
- To work in a team, giving the highest standard of care possible to the young people.
- To closely follow individual care plans and support young people including personal care and hygiene, eating, attendance in education etc.
- To develop therapeutic relationships with the young people experiencing eating disorders and work closely with their families and carers communicating effectively to provide ongoing engagement.
- To be actively involved in the admission, assessment, implementation and discharge of young people and their care.
- To provide specialist supportive interventions to individuals experiencing eating disorders under the direction of the clinical team.
- To take physical health observations of young people, monitoring and recording as required. To act upon any physical health concerns in relation to the young person based on their care plans, risk management plans and history of eating disorder.
- To observe and monitor the wellbeing of young people by ensuring that any unusual physical, mental, or emotional occurrences are promptly referred to senior staff and or clinical nurse and documented as appropriate.

Requirements of a Healthcare Worker

- Flexibility - Your role will involve working shifts including sleep ins/weekends/Bank Holidays
- Have excellent observation and communication skills, as well the ability to build trust and rapport with individuals who have experienced trauma
- Have a non-judgemental approach and the ability to demonstrate unconditional positive regard
- The ability to work in a team, and to think on your feet, remain focused and maintain your composure in difficult situations
- The ability to meet the day to day needs of young people, including providing practical support with daily living activities
- To form and maintain professional working boundaries between staff and service users
- Ability to remain calm in emergencies, supporting others during difficult situations
- Good verbal communication skills and the ability to listen to others
- Good written skills and the ability to write basic reports and record information accurately
- IT Literate (Able to write emails and use Microsoft Office)
- An understanding of safeguarding

Desirable Criteria

- Full UK Driving Licence
- NVQ Level 2 qualification in care or equivalent
- Previous experience working with young people who have mental health needs
- Previous experience working with service users who have eating disorders
- A good understanding of Nutrition

If you are interested in joining an enthusiastic, motivated business who thrive in developing and rebuilding young people and young adults with complex difficulties then please apply today.

Please note that they do not accept CV’s and the application must be completed in full.

To support their commitment as a COVID-19 Secure employer, all of their interviews will be held over video platform.

Our client operates a safer recruitment process and as part of this process the successful candidate will be subject to an enhanced DBS check.

They are an equal opportunities employer who values diversity and positively encourages applications of all ages from all sections of the community.

They reserve the right to close the advert early, should they appoint a suitable candidate.

Ref: 98581

Victim Support is looking for a Homicide Service Children and Young People Senior Caseworker to join our National Homicide Service. This post is fixed term until 31/05/2022

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.

The successful candidate will be joining our National Homicide Service. The successful candidate will be responsible for providing a high-quality, front-line service to bereaved young people following murder or manslaughter.

You will be expected to manage a complex-caseload, support, coach and manage a small team of caseworkers and work collaboratively and jointly within the Homicide Service and other relevant organisations that can help to progress identified needs, and ensure that young people are central and integral to all processes that concern them.

Applicants should have experience of working with vulnerable young people. They should also be able to work under their own initiative and be able to prioritise work and deal with conflicting demand/needs and interests, whilst keeping victims at the focus of all work undertaken.

You will need to have excellent communication skills, an ability to build and sustain solid working relationships with various partners and most importantly build rapport with young victims and witnesses.

The ability to advocate and support young victims and witnesses through their recovery is a must, as well as managing the multi-faceted challenges you will experience on a day to day basis

Being a CYP Homicide Caseworker is a demanding role, but hugely rewarding. You will be joining a passionate and committed team who support each other to ensure that young victims and witnesses receive an outstanding, and consistently premium service.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as A. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.

VS are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.

If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support is looking for a part-time Anti-Social Behaviour Vulnerable Victims Champion to work 30 hours a week, Monday to Friday to cover a maternity leave.

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.

Your primary role will be to make initial contact with victims of anti-social behaviour (ASB) referred to the service. You will be responsible for carrying out an impact and need/risk assessment, referring victims assessed as high risk to ASBRAC. You will be required to provide tailored one-to-one, specialist support to vulnerable victims of ASB and you will be required to assist vulnerable and persistently targeted victims and those with complex needs ensuring they receive the support required to complete their journey through the Criminal and Civil Justice System (CJS).

In order to provide the best possible service to victims of anti-social behaviour you will work and collaborate with the Crime ASB Officers and Partner Agencies and also attend ASBRAC meetings in Rochdale.

You must have experience of carrying out risk and needs assessment to victims of ASB, therefore a good understanding of ASB, its impact on individuals and knowledge of ASB legislation is crucial.

You must be able to communicate effectively both verbally and in writing and be able to assist with the monitoring, evaluation, and administration of written statistical reports; therefore good IT skills are an essential requirement.

Experience of working with vulnerable victims with complex needs and other service providers and agencies in a statutory, voluntary, and social or community setting would be a distinct advantage.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change. Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as Essential. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form. If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role. If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required, along with police vetting.

Victim Support takes pride in being a diverse organisation, enriched by the participation of all individuals and communities. Diversity matters and we value it.

Mustard Tree is a charity that helps people to learn new skills, find work, secure accommodation. Through our community shops we provide food and the resources needed to create a home. We offer warm, creative and aspirational spaces and opportunities for people to improve their lives.

Working with the Services Manager and a team of staff and volunteers in the support service function within the Mustard Tree. This role will focus on supporting clients who may be sleeping rough or at risk of homelessness from our busy reception.  This includes providing effective and high-level customer service in our reception area as well as providing on the job training to our Freedom Trainees.

The salary is dependant on experience including experience of leading teams. The role is based in Ancoats but willingness to travel to our sites in Salford to provide cover as required is essential.

What you will be doing:

• Meet and greet visitors, ensuring high level of welcome and customer service is delivered
• Provide 121 support around a range of enquires including finance, benefits, housing, and effective and well managed signposting into other services including healthcare.
• Identify any potential disturbances before they happen, escalating incidents and safeguarding risks, and maintaining a calm, professional manner.
• Providing public toilet access using the key discreetly with the aim of providing help and the bathroom facility whilst preventing drug taking in the toilet
• Managing enquires from all our guests including people who may be sleeping rough and/or distressed including organising referrals and food parcels
• Organising the day’s referral appointments and details of visitors due in that day including managing any people waiting by ensuring they are given an approximate time to see someone
• Manage and deliver ad-hoc referrals in line with the process and using discretion (meeting room/quiet space) to provide dignity when completing the referral
• Answering visitor’s questions about Mustard Tree its services, projects and activities.
• Handling the Reception email and post light administration tasks such as printing and photocopying to keep the display unit and notice boards up to date with forms and posters
• Accepting donations from donors and asking for their contact details so we can thank them
• Using laptops as well as the retail system to help set up accounts with Mustard Tree for people including using the Master Till to log referrals onto the kudos system
• Support and train Mustard Tree volunteers in Reception duties using the Volunteer Training manuals
• Manage the health and safety requirements of the support services including risk assessments, lone working policy, staff wellbeing and incident management

General Work duties:

• Support Freedom trainees to develop skills and behaviours and feel part of the community
• Work within health & safety guidelines and Mustard Tree policies and procedures
• Supporting other staff and sites, providing practical relief cover for work-streams 
• Take responsibility for professional development, attending training courses as required
• Leading by example, embodying Mustard Tree values and represent the charity as required
• Contribute towards being an environmentally responsible organisation as part of day to day activities including recycling and supporting ‘paper-lite’ practices
• Other tasks and duties relevant to the role as required by the organisation

What we are looking for: Person Specification

Essential 

• Effective communication and good interpersonal skills, including verbal, written and presentation
• Flexible and enthusiastic approach, able to work on their own initiative as well as work cooperatively.
• Kind and encouraging, and enjoys working with a diverse range of people
• Personal accountability with a positive and proactive approach to problem solving
• 5 x GCSEs including English and Maths, or equivalent qualifications and ability to use IT systems
• Minimum of 2 years’ experience working in front line roles within 3rd sector/charity
• Experience of working with people who are homeless or in risk of homelessness including managing 121 conversations and providing support
• Experience dealing with unsatisfied customers, and decision making.

Desirable

•  Knowledge of health and safety regulations and governance
• Knowledge of safeguarding, mental health first aid and incident management including respect for confidentiality

Deadline: 12 noon 27th April
First assessment day: 30th April

To apply please send us your CV and a cover letter explaining why you would like to be considered for the role and how you meet the requirements specified in the person specification  (no more than 2 pages).

* Please note that applications will be screened to ensure they meet the minimum criteria prior to shortlisting.  

About Us 

akt is the UK’s national LGBTQ Youth Homelessness charity.  We provide safe homes, mentoring, and support to ensure that no young person needs to choose between a safe home and being who they are. Currently 24% of young people facing homelessness in the UK identify as Lesbian, Gay, Bisexual or Transgender, and 77% cite abuse and rejection by their families after coming out as the primary reason for seeking help. The charity was founded in 1989 and operates service centres in London, Manchester, Newcastle, Bristol and works online through a digital service providing support and opportunities for e-mentoring across the UK. In 2012, akt opened the UK’s first emergency safe house for young LGBT people in the UK.  akt works with over 2,000 vulnerable young people a year providing both face to face and online assistance.

Job Summary

• Deliver online chat as part of akt’s core offer
• Work alongside the Senior Digital Caseworker to develop and enhance akt’s digital offer and ensure it meets all current and potential needs of young people
• Assess the needs of, and undertake casework with young LGBTQ+ people who are homeless, vulnerably housed, or in a hostile environment and fall outside of our 4 city regions
• Maintain up to date records of young people accessing live chat and national casework
• Offer support to volunteers around digital engagement including live chat
• Contribute to and maintain digital resources and signposting routes to enable young people to engage with appropriate services
• Contribute to the development of the online resource hub so that it continues to meet the needs of young people accessing online support.

Mustard Tree is a charity that helps people to learn new skills, find work, secure accommodation. Through our community shops we provide food and the resources needed to create a home. We offer warm, creative and aspirational spaces and opportunities for people to improve their lives.

This role ranges from assisting with reactive crisis support for people for who walk-in, managing referrals from other agencies, as well as providing more structured support for people training on our Freedom Project as they work towards their own goals. In addition, you will be required to provide proactive support working with Housing partners to help people sustain their tenancy.

We are looking for two people to be based at Little Hulton and Eccles. However, there is an expectation that these roles will operate flexibly across all sites and willingness to travel is essential.

We welcome applications from people living in Salford and who are passionate about supporting their local communities.

What you will be doing: Job Description

• Provide advice and emergency support to people coming into our Community shops.
• Coordinate referrals into Mustard Tree and manage referral appointments for support in line with the processes and procedures.
• Manage conflict by maintaining a calm and kind approach when dealing with difficult situations.
• Work to an evidence-informed model of support including Motivational Interviewing through training, external supervision and peer support.
• Conduct initial meetings, enrolment including risk assessments and deliver induction sessions for new Freedom Project trainees.
• Manage a caseload, schedule your own diary, and deliver up to 20 x 121 sessions per week.
• Support drop in and group activities within the structured Training and Creative programme.
• Report using outcome measures and tools at structured 121 sessions as well as writing case studies, inputting into database and reports as required.
• Build and maintain strong relationships with local employers and job centres, encouraging their support of the Freedom Project through placements and training.
• Contribute to safeguarding and risk management using incident and safeguarding forms, attending annual training and escalate concerns to the management.
• Ensure effective discharges including person-centred Progression Plans, informed and helpful feedback/references and monitoring next steps as Freedom graduates leave the programme.
• Attend training, research and keep up to date with relevant legislation and local provision of statutory services including housing, mental health, domestic violence, benefits and budgeting.
• Establish and maintain working relationships and pathways with other organisations to provide pathways into the Freedom Project, further financial support, employment, education and training.  

General Work duties:

• Work within health & safety guidelines and Mustard Tree policies and procedures
• Supporting other staff and sites, providing practical relief cover for work-streams  particularly retail and in the community shops
• Take responsibility for professional development, attending training courses as required
• Leading by example, embodying Mustard Tree values and represent the charity as required
• Contribute towards being an environmentally responsible organisation as part of day to day activities including recycling and supporting ‘paper-lite’ practices
• Other tasks and duties relevant to the role as required by the organisation

What we are looking for: Person Specification

Essential

• Effective communication and good interpersonal skills, including verbal, written and presentation
• Enthusiastic and flexible approach
• Kind and encouraging, and enjoys working with a diverse range of people
• Able to work on their own initiative as well as work cooperatively across multiple teams
• Personal accountability with a positive and proactive approach to problem solving
• A levels, equivalent qualifications or experience and ability to effectively use IT systems
• Experience in a supervisory role and of managing difficult situations
• Ability to proactively listen and use effective support techniques.
• Calm under pressure and proactively manages own resilience and wellbeing
• 2 years’ frontline experience in supporting people and knowledge of supporting vulnerable adults
• Effective time management, diary planning and organisation skills

Desirable

• Understanding of health and safety regulations, safeguarding and risk management
• Clean driving license and willingness to drive vans between sites
• Ability to speak other languages especially Arabic, Farsi, Urdu, Spanish, French, Polish, Russian, Tigrinya 

Deadline: 12 noon 27th April
First assessment day: 30th April

To apply please send us your CV and a cover letter explaining why you would like to be considered for the role and how you meet the requirements specified in the person specification (no more than 2 pages). 

* Please note that applications will be screened to ensure they meet the minimum criteria prior to shortlisting. 

You’ve got a good understanding of mental health issues and really enjoy supporting others to achieve independence and lead their own recovery. All you need is the perfect environment to put your skills to great use. Welcome to Richmond Fellowship as a Recovery Worker.

Right now, our 24 hour Supported Housing service in Tameside is looking for someone like you to support the people who use our services to maintain their tenancy and independence in the community. Not only are we committed to putting them at the heart of everything we do, we recognise they should be involved in decisions that affect their future too. That’s why we need you to inspire and support them to lead their own recovery. So, whether it’s helping to come up with a personal support plan that will see them achieve their goals and aspirations, developing domestic and finance management skills or accessing work, leisure or educational opportunities, your empathy, enthusiasm and compassion will have every chance to shine. Entering accurate case notes onto our IT system will be important too. And, when it comes to regularly liaising with GP surgeries, the local council, charities etc. or promoting the service within the community, again, we'll count on you.

The chances are, you already work in the mental health field. What is for certain is that you’re caring, consistent, flexible and creative, work well under pressure, know how to connect with people at all levels and, like us, are keen to break down the stigma of mental health. Oh and you’re happy working independently or, as a valued member of our team, being part of a weekly rota system and available for on call duties.

There are two permanent, full-time posts available at 37.5 hours per week and one permanent, part time post available at 18.75 hours per week.

Please note that the post-holder will be required to work a minimum of one sleep-in shift per week.

The salary for this role is £17,004 per annum with potential earnings of £21,075 (inclusive of sleep ins). This is an estimated figure and subject to change (pro-rata).

We are committed to increasing our diversity and we would welcome applications from those with lived experience and/or who are from a BAME background.

This is a rolling recruitment process, shortlisted candidates will be interviewed as and when they apply.

So, are you ready to take on this rewarding role that comes with some really great benefits? Apply now via our website.

Richmond Fellowship is part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone.