Supported housing officer jobs

What will you do? 

You will work with a highly motivated staff and volunteer team to deliver a quality outreach advice and support service for individuals with an acquired brain injury in Gloucestershire.

We value transferrable skills and are particularly interested to receive applications from candidates who have experience of managing a client caseload and of working to empower and support vulnerable adults.

Under the direction of the CEO at Headway Gloucestershire, you will work alongside clients with complex needs to support their recovery, wellbeing, independence and autonomy, working towards agreed goals and recording key outputs and outcomes. This might include:-

1. Providing brain injury recovery information and advice, working with compensation situations and making referrals to clinicians and health providers.

2. Maintaining tenancies by assisting with paperwork, organising payment plans, negotiating with landlords or mortgage providers.

3. Form filling for welfare benefits, housing applications, blue badges and bus passes etc.

4. Supporting people to access resources in their local community including leisure, education, volunteering and employment opportunities.

5. Supporting people to attend appointments and meetings when relevant.

6. Working with other informal and formal support providers.
 

About us

Headway Gloucestershire was established in 1988 and since then has been working to make a positive difference to the lives of people with an acquired brain injury. We provide specialist recovery support and respite through our centre-based Enablement Service and outreach support through our Community Links service.

Headway Gloucestershire is a busy, growing charity providing services to people with an acquired brain injury and their families and carers. Every year we are challenged to raise funds to help deliver our services.

Our centre-based Enablement Service is the heart of Headway Gloucestershire. Open every weekday, we offer activities that focus on the five elements of rehabilitation: emotional functioning; cognitive functioning; learning; social interaction and behaviour. Our Community Links Service offers outreach advice and support for people with an acquired brain injury in Gloucestershire and is often the first point of contact.

To help Harmony Works deliver our vision, we are seeking a skilled, motivated, innovative and energetic new member of staff to co-create and deliver an exciting programme of engagement and participation.

Are you passionate about working with communities to promote the benefits of music? Do you want to support more inclusive opportunities for people to enjoy the arts and heritage?

Harmony Works is restoring and extending Grade II* listed Canada House in the centre of Sheffield as an inspiring new home for musical activity. We will open the doors of a stunning heritage building for the first time in decades to provide spaces to learn, practise, create, perform and socialise, particularly for children and young people.

To help Harmony Works deliver our vision, we are seeking a skilled, motivated, innovative and energetic new member of staff to co-create and deliver an exciting programme of engagement and participation. 

Key Relationships

The postholder will work as part of a team, supporting, developing and managing existing relationships with key project stakeholders.  They will reach out to develop new relationships with individuals, local groups, schools and organisations to facilitate partnerships working, increase awareness of and support for the project, and to recruit volunteers. This is a new role. 

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation. Any offer of employment will be made subject to valid right to work in the UK being provided.

We're looking for a kind, compassionate and resilient Support Worker to join our Homelessness and Complex Needs service in Kensington and Chelsea.

£27,352.00.00 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS (take this out if BSW advert)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Healthcare Cashplan through our partner Healthshield
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
The Heaney Cluster an intensively supported housing scheme for the most challenging customers in the borough. The majority of the customers come with a history of entrenched rough sleeping; often coupled with enduring mental health difficulties. The aim is to offer a home to those who would have difficulty finding accommodation because of their lifestyle choices involving extreme drug and alcohol misuse.

The role requires one to work on a shift pattern:7.45am to 3.45pm and 2.00pm to 10pm.The team comprises of Therapist, Move on coordinator, Housing Officer, 16 support workers, 2 Team Leaders, One Project Manager. It would be good to have you join this team.

What you'll do:
If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer.
* Support customers to maintain their tenancies.
* Support to budget and prevent rent arrears.
* Assess their practical and emotional needs to incorporate in their support plan.
* To develop support plans and risk management plans.
* Carry out weekly health and safety checks.
* Carry out security duties / welfare checks to ensure the safety of the customers and premises
* Monitor the CCTV throughout the shift

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
* Exudes a warm friendly presence and open behaviour
* Prefers working as part of a group or team
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
* Flexible
* Open to feedback and self development
* Has a practical and logical mind and is naturally well organised
* Thrives on change and enjoys dynamic diverse environments
* Is confident with high levels of self-esteem
* Is respectful, articulate and sensitive in style of communication
* Is motivated towards excellence and improvement of personal performance with a can do attitude
* Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement

What you'll bring:

Essential:

* NVQ Level 2 or equivalent or experience within charity/social care sector

Desirable:

* Relevant specialism experience (mental health)

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full Job decription

Our amazing team at Alana House - PACT are looking for Key Workers to join our Womens Community project.  Full time or part time applicants are welcomed to apply.

Could you make a lasting difference to women facing multiple disadvantages? Our award winning trauma recovery service empowers and enables women to access the support they need.  Our service covers Reading, Berkshire, Oxford City and South Oxfordshire.

Position: Womens Community Project Key Worker

Location: Based in central Reading.  The role requires travel across Berkshire, Oxford City and South Oxfordshire, the post holder must hold a full UK drivers license with access to own transport

Contract: Permanent full time – 37 hours per week Monday to Friday.  Part time hours will also be considered

Salary: Starting salary in the range of £25,734 to £31,453 per annum, depending on skills and experience (pro rata if part time)

Having regard to the nature and context of the work, there is a genuine occupational requirement permitted under the Equality Act 2010 that this post is only available to female applicants.

About the role:

As a Key Worker at Alana House, you will hold a case load of women and be involved in one to one work support work and group based sessions.  Your Key Worker responsibilities will include:

· regularly meet with women to provide dedicated emotional and practical support

· complete initial assessments of risk and need, and provide one-to-one support across rehabilitative pathways

· create and review support plans in collaboration with the woman, and other agencies

· facilitate and deliver group-based support

About you:

As a Key Worker, you’ll bring an in depth knowledge of issues facing women with multiple disadvantages, including those with convictions and those at risk of offending.  You’ll also have significant experience of supporting women with issues such as homelessness, substance misuse, domestic abuse and mental health, preferably within a criminal justice setting.

If this sounds like you then visit our website to apply today to join a collaborative and dedicated team who are part of something truly meaningful. Contact details for an informal discussion about the role can also be found on our website.

Early applications are encouraged as we may close this vacancy on an earlier basis if a successful candidate is found.

Closing date: Midday, Wednesday 14 May 2025

Interview dates: Wednesday 07 and Friday 23 May 2025

Other roles you may have experience of could include: Family Support Worker, Family Key Worker, Womens Support Worker, Womens Key Worker, Domestic Abuse Support Worker, Domestic Abuse Key Worker, Recovery Worker, Assistant Support Worker, Assistant Key Worker, IDVA Independent Domestic Violence Advocate, ISVA Independent Sexual Violence Advocate, Probation Services Officer, etc.

Safeguarding is at the heart of everything we do at PACT. We have robust measures and best practices in place to safeguard and protect the welfare of children, young people and vulnerable adults and we take pride in maintaining outstanding safeguarding standards.

Anyone joining our team is subject to PACT’s safer recruitment pre-appointment enquiries, including a Disclosure Barring Service (DBS). The role description provides information on what our safer recruitment enquiries include and the level of DBS required to work in the role.

All opportunities with PACT are based in the UK.

Contract- Fixed term until 31st December 2027

Salary- £31,133 per annum (0.9 FTE) pro rata

Hours - Part time - 33.75  per week

Location- Newcastle/South Tyneside

Closing date: Tuesday 6th May 2025 at 11.30pm

Do you have a good level of knowledge and experience of supporting people with multiple disadvantage in a housing setting? Then join Shelter as a Housing First Engagement Worker and you could soon be making a real difference to people affected by the housing emergency.

About the role

As an Engagement Worker, you will be pivotal in delivering Shelter’s purpose to defend the right to a safe home by enabling those we assist to enforce their housing rights. You will be a key member of a new Housing First team in South Tyneside, delivering intensive support to a small number of individuals with multiple disadvantage to move from homelessness to sustaining a tenancy. As the team is new you will need to form links with partner organisations and agencies and your role will be fundamental in supporting someone on their journey through Housing First, supporting five clients at any one time.

About you

You will need experience of support work, a proven ability to listen to, engage and work with individuals and communicate effectively with a variety of stakeholders, especially substance misuse services, health and probation and people with lived experience of homelessness. You will have an awareness of working in a trauma informed, strengths based approach to help people with multiple disadvantage, as well as having experience of writing and implementing person centred support plans and writing detailed case-notes.  Also, you have flexible time management skills and are comfortable collaborating with people from other teams and organisations.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About the team

Shelter North East has been supporting people in the region for over 25 years and provides advice over 12 local authorities. We are made up of an advice team, legal team as well as support services which include Housing First and DIY skills service, as well as an administration team. National staff based in the hub include a Community Fundraiser and Community Organiser, Lived Experience Officer and Business Development Manager.

We aim to bring about systemic change through our work with clients, training for our partners and volunteers and using evidence to bring about housing procedural and policy changes for people in the North East.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything,

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding Statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

How to apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. The supporting statement should include your responses to the points in the ‘About You’ section of the job description of no more than 350 words each.

Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviours below throughout your responses:

• We learn from our experiences and are open to risk
• We work together to achieve a shared purpose

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Working as part of the Development Team, to plan and execute effective fundraising strategies for Derby Theatre. The role will have a particular focus on copywriting for trusts and foundations, cultivating donor relationships and coordinating and developing Derby Theatres’ Friends scheme.  The Development Officer will also deputise for the Head of Development as required.

Key responsibilities

Trusts and Foundations

· Conduct research into possible funding streams for funding priorities.

· Assist in the production of funding reports for existing supporters.

· Update the reporting schedule, to include deadlines.

· Draft applications for small grants (under £15,000) and support the Head of Development in making applications for large grants.

· Assist the Head of Development in creating proposal templates for all key projects.

Individual Giving, including Friends Scheme

· Work closely with the Head of Development to develop and manage the individual giving strategy, including legacy fundraising, to ensure retention and growth.

· Coordinate and administer the Derby Theatre Friends Scheme including payments and renewals alongside the marketing and box office team.

· Work closely with the marketing team to oversee all Friends communications, including scheduling and writing content.

· Take responsibility for stewarding relationships with donors and Friends including arranging meetings and supporter events throughout the year.

· Work with the Box Office team to oversee and grow Point of Sale (POS) donations and Gift Aid sign up, working to achieve targets set and reporting progress to the Head of Development.

Corporate Giving

· Work with the Head of Development to implement the Corporate Giving strategy to include researching and identifying new corporate prospects. Attend networking events to build relationships and take responsibility for cultivating prospects, developing relevant proposals and key messaging and overseeing the administration relating to corporate supporters.

Development Events

• Organise, manage and attend supporters’ evenings including liaising with front of house and catering staff, and managing the guest list.

Administration

· Support the development and executive teams by preparing briefing notes, and research profiles for the fundraising activity.

· Assist the Head of Development in keeping the team informed with any legislation or trends development within fundraising.

· Maintain accurate records on Spektrix and the shared drive, as well as keeping efficient paper files and audit trails where appropriate and make sure financial data is accurate and funds are received timely.

· Liaise with all teams to ensure that project information and budgets are up to date.

· Update the website and printed materials with the relevant fundraising information and credits.

· Support on the collation of data for applications and reports, including Arts Council England reporting.

General

· To actively support and promote Derby Theatre’s Learning Theatre model, including a commitment to engage with the University of Derby’s Theatre-related higher education provision; to contribute to learning opportunities such as work experience, placements, and the theatre’s role as a learning environment.

· To keep up to date with developments in the industry as they relate to your role, and to contribute to the overall development of the department and organisation.

· To take an active role in the team and staff as a whole, and to attend team, departmental or cross-organisation meetings as required.

· To ensure that Derby Theatre’s policies, procedures and values are observed in every area of the department’s work.

· To act always in the best interests of Derby Theatre, always protecting intellectual property and confidential information.

· To carry out any other duties as may reasonably be required from time to time, commensurate with the level of the post.

· We expect all Derby Theatre staff to work in a flexible manner to effectively deliver their role and in line with the values and mission of the company, including the Learning Theatre model, Equality and Diversity, and Sustainability.

· The job description for this position may be reviewed and amended to incorporate the future needs of the department and the organisation.

To read the full job description, person specification and for how to apply, please visit our website.

An exciting opportunity has become available to join our small team at Goulden House.

Our team comprises of an Estate Manager, Office Admin, the post we are looking to recruit to and 2 amazing cleaning staff.

We ensure the smooth & efficient running of the Co-Operative, comprising of 269 flats (42 Social Housing). From a governance perspective,  we are supported by the management committee . 10 members, of which there are 3 Officers, Chair, Secretary and Treasurer.

This opportunity is ideal for someone who enjoys a challenge, the buzz of a busy office, engaging with residents and our suppliers. There is regular exposure to engaging with our accountancy firm who look after our company finances & Wandsworth Borough Council, our landlord also.

JOB PURPOSE

The Office Administrator will undertake all administrative support duties, typing, creating letters/templates, maintaining all databases of contact and contractors, filing and responding and maintaining records to standard enquiries. The role also requires answering the phone and logging calls, checking voicemails, opening mail, creating Notices and populating the Notice Boards at regular intervals, ensuring the confidentiality of sensitive information and abiding by Goulden House Co-Operative Ltd GDPR regulations. 

MAIN DUTIES

• Resident engagement, taking and responding to residents’ calls, ensuring that all such engagement is documented on the Goulden House Resident Engagement Database
• Updating the Goulden House Registers (Risk Register, Complaints Register, Anti-Social Behaviour Register, Intercom Databases etc)
• Raise Works Orders and Purchase Orders and services on SAGE as per Estate Manager instruction
• Taking responsibility for the Approved Contractor List, ensuring that the contractor’s documentation is correct and current, i.e. Public Liability, relevant Health & Safety certification
• Liaise with contractors and organising repairs whilst ensuring compliance with the Goulden House Co-Operative Ltd Procurement Policy
• Issuing resident/visitor parking permits
• Monitor CCTV daily putting particular emphasis on fly-tippers
• Updating of Notice Boards across the site
• Inspecting the cleanliness of the Communal Areas twice weekly and signing off of the Cleaning Schedules which are placed in all of the Communal Areas, in the absence of the Estate Manager.  
• Estate walk around as required or in the Estate Manager’s absence
• To undertake such duties as are reasonably assigned to you from time to time by Estate Manager

 SERVICE DELIVERY

• To take a pro-active role in Health & Safety issues on the estate.
• To assist in ensuring the Co-operatives’ aims in relation to customer awareness are achieved.
• To promote a positive image through the development of good working relationships with tenants, lessees, committee members, contractors, Wandsworth Council staff and other agencies.
• To ensure equal opportunities policies and procedures are complied with in relation to staff, members, residents and the general public.
• The Office Administrator may be required to take on any other duties that may be reasonably expected of the position as advised by the Estate Manager

WORKING HOURS (rotation)

Week One (Mondays, Tuesdays and Wednesdays 9.00am – 5.00pm)

Week two (Monday, Tuesday, Wednesday, Thursday and Friday 9.00am – 5.00pm).

Week Three (Mondays, Tuesdays and Wednesdays 9.00am – 5.00pm)

Week Four (Monday, Tuesday, Wednesday, Thursday and Friday9.00am – 5.00pm)

We support flexible working and should the successful candidate request, we would positively review these requests balancing the needs of our business.

HOLIDAYS

20 days pro-rata commencing 1st April to 31st March of current year subject to approval (Annual Leave must be booked one month in advance).  

Goulden House is a Residential site based in Battersea, where the successful candidate will become part of a small but very dynamic team. 

Make a meaningful difference to the lives of D/deaf and disabled people in Islington.

Disability Action in Islington (DAII) is a local, user-led Deaf and Disabled People’s Organisation (DDPO) supporting disabled residents to live independently, access their rights, and thrive. Our advice and advocacy services are free, trauma-informed, and rooted in the social model of disability.

We are looking for a dedicated and experienced Information & Advice Services Coordinator to lead the delivery of our community advice service. This role is ideal for someone who brings both frontline advice experience and the confidence to support a small team working with people facing multiple barriers.

You’ll play a key role in shaping how we deliver rights-based support across welfare benefits, housing, health and social care — and help us prepare for Advice Quality Standard (AQS) accreditation.

About the Role

As Information & Advice Services Coordinator, you will:

• Co-ordinate the day-to-day delivery of DAII’s advice and information service
• Provide direct support to clients with complex or ongoing needs
• Support colleagues and volunteers in dealing with multi-issue casework
• Ensure records are kept accurately and support monitoring and reporting
• Build partnerships with statutory and voluntary services to provide joined-up support
• Lead on quality assurance work as we prepare for AQS accreditation
• Contribute to a positive team culture rooted in reflection, care, and inclusion

Who We’re Looking

For This is a hands-on role for someone who is organised, empathetic, and committed to justice and inclusion. You’ll need to balance coordination with frontline delivery, while supporting others to grow.

Essential:

• At least 18 months’ experience in advice, advocacy or support work
• Knowledge of key issues affecting disabled people, including welfare rights, housing, and social care
• Excellent digital and administrative skills, including using case management systems
• Experience working with people with complex needs and navigating multi-agency support
• Excellent written and verbal communication skills
• Commitment to the values of equality, inclusion, and the social model of disability

Desirable:

• A relevant qualification (e.g. Level 3 in Advice and Guidance) or lived experience
• Experience supporting or coordinating a small team or service
• Familiarity with AdvicePro or similar systems 
• Understanding of trauma-informed and person-centred approaches

What We Offer

• A supportive, values-led working environment
• The chance to shape and improve an essential community service 
• A small, dedicated team where your voice and will make a difference
• Training and development opportunities
• A work culture rooted in trust and wellbeing
• Employee Assistance programme 
• Employee Discount Scheme 

HOMES FOR WELLS is looking for a dynamic new Chief Executive to lead our organisation into the next phase. As a small local Housing Association in the beautiful town of Wells-next-the-Sea we house local key workers in affordable rented accommodation.

We are a Charitable Community Benefit Society, a RSL and a CLT. We have a board of volunteers and two part time staff – a Chief Executive and an Administrator.

We are seeking a new Chief Executive to be responsible for the day to day running of the organisation which currently manages around 30 properties.

The successful applicant will have housing and management experience, good IT skills and a positive outlook.

This is a 3 day a week position, but we can be flexible, and we expect you to be too.  Some evenings will be required.

Salary according to experience but we will pay up to £50,000 full time equivalent.

About You

We’re looking for a dynamic person with drive, energy and enthusiasm.

You will have a track record of leading and managing and will have experience of housing associations and their governance. 

 You will be confident in working with local government officials, other stakeholders and tenants. 

As well as an understanding of the law relating to residential tenancies you will have strong numeracy and literacy skills and experience of providing financial reports. You will be skilled and experienced in partnership working and in facilitating the best performance in others, partners and contractors alike.

You will enjoy getting the job done and be used to dealing with multiple priorities at one time as well as spotting new opportunities to raise the profile of our cause.

The Role 

The role is 3 days per week ideally Tuesday, Wednesday and Thursday with some flexibility for different hours subject to proper support for the Administrator.  Some evenings and weekend working will be required including monthly board meetings, HFW events and meetings at times convenient to Tenants.

The role is based at our office in Wells next the Sea and reports to the Chair.

Closing date for applications is May 11th 2025.
 

Glebe House (Charnwood) Ltd is a local charity that has been supporting adults and childrens with learning disabilities and autism for over 40 years. We are seeking a new Chief Executive to lead the charity into the future.

We are searching for an ambitious and empathic candidate, to provide leadership, strategic direction, and a range of management skills to deliver high quality services within the cost constraints of a charity.

You will have experience in a senior management role, ideally in the charity or learning disability sector. You will have the ability to lead a group of passionate and skilled staff across a range of services and venues in Charnwood. You will have the ability to influence external change and to earn and maintain the trust of all staff and stakeholders especially funding bodies and key partner organisations.

You will also come with extensive experience of financial management and budgetary control, and a proven ability to generate income through fundraising and commissioning activities.

Please visit our website and access the Job Vacancies in the About Us section for further information and details on how to apply. If you would like to discuss this role further, or have any questions, please use the contact details in the application pack.

The deadline for applications is 22nd May 2025 at 10am.

Successful candidates will be invited to attend an interview with the selection panel in our Loughborough base.

Purpose of the role:

At NEON, we know that you can’t separate the external work of the organisation from the internal work. They are so interlinked and interdependent that they both have to be given priority and resources if we want to achieve high impact. We see them as inseparable. 

So the purpose of this role is to support NEON achieving its mission by ensuring the smooth running of NEON’s finance systems and processes. You’ll do this by delivering on the main financial tasks day-to-day, and support with finance projects aimed at improving NEON’s systems.

Key Responsibilities: 

1. Doing all of our day-to-day fundraising administration to keep us well-organised and compliant. This includes:

   1. Recording and monitoring fundraising data using our Fundraising Tracking Database

   2. Keeping all of our grant agreements, contracts and other relevant documentation well-organised on GDrive and elsewhere 

   3. Ensuring compliance with the financial requirements of the grant agreements, and updating and maintaining the grant payments schedule 

   4. Raising invoices on Xero in line with funder agreements - noting instalment dates and receipts

2. Preparing payroll each month, ensuring everything happens on time and coordinating with our payroll agency. (This may only be a temporary responsibility) 

3. Processing and reconciling payments. This includes:

   1. Reconciling bank receipts and chasing late payments

   2. Processing supplier invoices and payments

   3. Monitoring our team’s Pleo card expenses and posting on Slack to our team for authorisation

   4. Managing the subscriptions on Pleo cards (this is likely a temporary responsibility until our People & Ops Manager returns from sabbatical leave)

4. Preparing some financial reports and accounts. This includes accounts to trial balance, and ad hoc reports from Xero when our team have finance queries or need support

5. Supporting with finance projects which make our finance systems work more efficiently, simply and sustainably e.g. helping to update our budget spreadsheets and approach to budgeting, or moving to a new bank

6. Supporting the Head of Finance with budgets, financial planning and reports and any other ad hoc finance tasks

7. Being part of Ops Hub shared work and cross-organisational work and team days 

About you:

• You have experience dealing with people in different capacities, both internally and externally, on a day to day basis, and build strong working relationships

• You have solid finance experience and skill. For us that means:

  1. a minimum of three years work experience in a finance role, preferably within the charity/non profit sector. This means you have a good understanding of non-profit finance, including VAT and managing restricted and unrestricted funds

  2. a solid understanding of Accounts Payable (with BACs, invoicing, etc) and Receivable (invoicing and credit control) processes

  3. a Level 4 AAT, equivalent qualification or equivalent experience

  4. experience in control accounts reconciliation, and posting journals

• You know how to use accounting software and apps (e.g., Xero, Quickbooks, Sage) as well as Microsoft Excel or Google sheets

• You are proactive, well-organised and feel empowered to solve problems yourself when they come up (sometimes described as an “ownership mindset”), as well as balancing this with asking for help when you need it

• Excellence is important to you and it shows in your work. Whatever you do, you do it to a high standard

• You have strong organisational and time-management skills that are required to manage multiple tasks and deadlines. And you are comfortable moving between different paces of work - slower, more methodical work and quicker turnaround work

• You are a great communicator and you know that good communication is really important to the type of work you do - you’ll be happy to use our internal comms systems (Slack, Google Suite, Asana) to keep everyone in the loop on your work

• You’re willing to continuously learn and grow - you have growing levels of self-awareness and emotional intelligence, including around your own power and identity and how that means you relate to others. As a result, you’ll receive feedback from others well (and learn to give feedback well too)

• You are committed to NEON’s purpose of building the strength of movements for social, economic and environmental justice, and to learning how to align your actions with the values of NEON: solidarity; generosity and respect and our commitment to anti-oppression

Role Overview:
The Talent Set is thrilled to be working with a fantastic charity as they search for a part-time Supporter Data Officer to support them for an initial 3-month role.

This role supports the effective management of supporter and membership data, playing a crucial role in the smooth operation of membership systems and processes. The post-holder will ensure that data is handled compliantly, processes run efficiently, and supporter engagement is maintained at a high standard—particularly in relation to donations and membership payments.

Key Responsibilities:

• Maintain accurate and legally compliant supporter and membership data in the CRM system.
• Develop, implement, and review CRM data processes to improve the supporter journey.
• Coordinate the membership lifecycle including new joiners, renewals, reactivations, and cancellations.
• Foster strong working relationships with third-party service providers (e.g. mailing houses, call centres, recruitment partners).
• Handle all member enquiries professionally and promptly, aiming to enhance retention and increase member lifetime value.
• Manage payment processes including Direct Debits and alternative methods such as Standing Orders.
• Ensure the accurate recording and reconciliation of donations and membership fees.

Person Specification:

• Experience working with CRM systems to manage supporter or customer data.
• Understanding of data protection and legal compliance regarding data handling.
• Strong organisational and interpersonal skills with attention to detail.
• Excellent communication skills and a commitment to delivering high-quality customer service.
• Experience in managing financial transactions and payment processes.
• Previous experience within a fundraising or membership-based organisation.
• Familiarity with Direct Debit administration and working with BACS or Payfile systems.
• Ability to liaise with external service providers and support cross-functional teams.

What’s on Offer:

• This is a hybrid role, with just 1-2 days per-week in their Central Bristol office.
• A day rate of £98.81 to £118.58 per-day plus daily holiday for the successful candidate.
• A rare part-time opportunity of 29.5 hours per-week and an immediate start.

How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the “apply now” button.

We aim to get back to all successful candidate within 48 working hours.

Commitment to Diversity:
The Talent Set and our partner organisation are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

At Youth Action Alliance (YAA), our mission is to support the personal and social development (their values, beliefs, ideas and skills) of the young people living in Kensington and Chelsea, enabling them to increase their resilience and skills in the present and promote their ambitions for the future. We are ambitious to grow, to continue supporting more young people and influence positive change. To do this we are looking to appoint a Business Support Officer to provide a range of financial support duties and administer the organisation’s general ledger and finance system.

This post will provide high-quality support to the technology and operations of the organisation, to ensure the smooth running of the main site and enable YAA to meet and deliver on its core objectives and obligations. The post holder will provide administrative support to YAA, covering a wide range of tasks and activities including (but not limited to) procurement coordination, travel and logistics, department meetings and off-site activities, diary management, meeting coordination, and minute-taking for our board and meetings for staff, members and stakeholders.

General Requirements

● To support the delivery of Youth Action Alliance

● To ensure a friendly, professional and informative service to all visitors and stakeholders, ensuring that any enquiries are responded to sensitively and appropriately

● To maintain a diary and manage all incoming calls and all correspondence

● To develop good working relationships across all YAA teams and external partners

● To attend and support meetings including minuting (including evening, weekend and events as/when required)

● To collate and maintain all documentation relating to the business

● To act as a point of contact to all Board of trustees, staff, participants and stakeholders

● To deal with supplier queries in a timely and professional manner and follow up on any rejected or unprocessed payments

● To manage office maintenance including ordering equipment, stationery and products needed for the day-to-day running of YAA

● To be the appointed Fire Marshall of YAA and oversee all Fire Safety duties and training

● To be the appointed First Aid Officer on-site and to ensure all members of staff are First Aid trained

● To oversee the Health and Safety of YAA and ensure all aspects are attended to in line with the YAA Health and safety Policy and PPE in line with COVID-19 guidance.

● Maintaining risk assessment and action logs

● To ensure the main office is kept clean, tidy and presentable

● To maintain the Memberships master sheet and contracts

● To create and maintain the security of all sensitive data in accordance with YAA Data Protection Policy including filing system and database of shared drive and in-house hard copies

● To manage referrals in and out of YAA

● To closely work with and support the CEO to support in their work duties

● To add participants, staff and registers of all projects to inhouse software and run reports from the system as/when required

● To coordinate and deliver inductions to new starters, ensuring all staff are DBS checked and all training certificates are updated as required

● To liaise with the CEO to ensure all staff, facilitator and contractors' contracts/SLAs are up-to-date

● To process all organisational income and expenditure and maintain and update all financial documentation accurately

● To assist and support all staff with the smooth operation of all finance matters

● To provide accounts against budgets for the Board of Trustee meeting

● Data analysis, reporting and using the data that we collect to help YAA fulfil its aims and evidence impact

This job description cannot cover every task that may arise within the post at various times and the post-holder will be expected to carry out other duties from time to time that are broadly consistent with

Person Specification

Essential

● A college equivalent qualification

● Experience in developing and implementing administrative systems

● Able to work independently or as part of a team.

● Good Organisational and administrative skills and experience

● Database experience – experience in managing and administering databases, or a willingness to learn

● Excellent time-keeper and manages own time effectively to keep to deadlines

● Ability to work calmly and efficiently whilst managing complex workloads

● Attention to detail – being able to provide accurate and up-to-date information is critical.

● A positive, solution-focussed approach and a can-do attitude towards work

● Excellent IT skills – including MS Office and particularly Excel

● Excellent Literacy and Numeracy – You will have excellent communication skills, including writing skills. You will have good attention to detail and will be able to check and proofread for accuracy. You will be confident handling numbers.

● Have good interpersonal skills and some experience of engaging with a diverse group of people, including young people.

● Working in a small team with tight resources you will be flexible and enjoy helping out with getting things done.

● Be passionate about our vision to support children and young people, committed to supporting diversity and inclusion.

● Acts on own intiative and works effectively under own direction

● A willingness to learn and develop understanding of data protection, regulatory frameworks and charitable best practice and the related implications for an arts charity

Desirable

● Trained in accounting and finance software

● Proactive, detail-oriented, creative and passionate in designing and executing processes to enhance the organisation 

● Qualified or part-qualified in a recognised accounting qualification

● Experience working in a youth organisation

● Knowledge of the charity sector

● Experience of proactively contributing data to Views system with an understanding of GDPR and related policy. 

Job Types: Part-time, Fixed term contract

Contract length: 18 months

Pay: £25,459.20 per year

Expected hours: 28.8 per week

Schedule:

• 4 working days
• Evening and weekend availability (working flexibility desirable due to occasional organised events/meetings)

Experience:

• Customer service: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Language:

• English (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person

Bring your charismatic drive and passion for environmental issues to lead CPRE London towards its vision and manage its strategic direction and delivery. This is a rare opportunity to lead an organisation at the cutting edge of policy regarding green spaces and the environment, housing and planning. You will manage a small but motivated team of staff and dedicated volunteers. We are looking for candidates with the confidence to pitch for new funding, coupled with achievements in lobbying and liaison work across the environmental space.

CPRE London is a leading environmental charity in the capital, an independent charity and the London regional branch (1 of 42) of the national CPRE organisation, ‘The Countryside Charity’.

The focus of our campaigning is to make London a well-planned, greener, climate-resilient and nature rich city, which benefits everyone.

Skills in leadership, communication, negotiation, and project management are needed to run our operations. In addition to leading CPRE London you will run our London-based urban projects with allies in the environmental sector.  You will also work closely with a supportive board of trustees. 

Currently at the exciting stage of developing the London Tree Ring project, additionally we are involved in many more initiatives such as Healthy Streets Scorecard and GoParks London.