Supported living team manager jobs in norwood, greater london

You'll play a vital role in developing work experience opportunities for adults with learning disabilities as well as supporting our team members into permanent employment. This is a new role which will require you to show heaps of flexibility and learn-as-we-go in order to shape and develop our impact into the future.

If you have pints of personality and want to work for a fantastic cause, we want to hear from you. You’ll be experienced in coaching or mentoring, be well organised and understand the barriers faced by people with a learning disability when moving into employment.

You'll support and develop our team. This means:

• managing a caseload of between 6 and 10 people who are neurodivergent and/or have a learning disability, and who are looking to move into supportive employment locally
• preparing our team members for long-term employment by supporting them to understand their skills, aspirations and goals by offering employment profiling, job matching, action planning and skill development opportunities
• working to a minimum target of 2 adults moving into long term employment by the end of your contract
• undertaking monthly work coaching sessions for team members to develop and upskill them in brewing and bar management skills
• supporting team members to reduce work-related barriers such as travel-to-work, better-off calculations, disclosure of health & wellbeing needs and budgeting
• providing in-work support to assist team members in maintaining and retaining employment, including frequent in-person meetings during the first few months of a successful employment match

You'll be responsible for our employer engagement. This means:

• undertaking tailored job searches and proactive engagement with employers to source supportive, paid job opportunities which meet our team members preferences and match their developing skillset
• identifying potential opportunities for employment within their businesses and sales opportunities amongst employment partners
• providing education and support to employers, which may include negotiating adjustments and on-going employer support to ensure job retention
• building Ignition’s profile as a skills-based, local employment specialist

You will develop our wider employability programme. This means:

• organising and facilitating regular employment taster days for people with learning disabilities looking to move into work in order to raise aspirations and developing an understanding of the workplace
• planning & running CV development workshops to help adults with learning disabilities prepare for the world of work
• developing our evidence-based employability model, drawing on good practice from other sectors, in order to constantly improve and refine the model

As part of your 20 hours per week, you will also be required to undertake one evening or weekend shift per week of up to 6 hours, as a Taproom Supervisor.

What we need from you (the essentials):

• experience of working or volunteering with neurodivergent adults or people with learning disabilities
• experience of leading, teaching, coaching, mentoring or otherwise supporting groups of people
• an understanding of the barriers to employment experienced by adults with learning disabilities
• proven experience of meeting and exceeding outcomes and targets
• well organised with experience of managing a varied workload
• outstanding interpersonal and communication skills with an ability to build rapport with people
• good administrative skills with an ability to use IT and tools such as Microsoft Word, Excel and PowerPoint
• a flexible and hands on approach with an an ability to think and problem-solve independently
• being comfortable trialling new approaches and learning in response

What we’d ideally like from you (the desirables):

• experience of supporting people to obtain employment
• knowledge of the benefits system and how to navigate this when moving into employment
• experience working in a bar or other customer service setting

Location: London/South East
Department: Big Issue Frontline
Contract type: Permanent
Hours: 35
Salary: £32,186.00 per annum
 
The Big Issue is looking to appoint to a critical role supporting our vendors. The Support and Outreach Worker will be a leading role in our belief of “A Hand Up Not a Hand Out”, and has been created to improve our service to vendors, helping them to increase their income through selling our magazine and providing casework support.
 
You will also positively promote The Big Issue in your local area, build partnerships with third-party organisations and identify and promote opportunities all with the aim of moving people out of poverty.
 
To offer our vendors the best possible support you will have experience and knowledge of working with vulnerable adults in a frontline setting, along with the ability to offer effective sales advice and guidance helping them to increase their income through magazine sales.
 
The role requires the willingness to drive a company van throughout the South East region, therefore a full driving license is essential and due to our insurance regulations you must be over the age of 21.
 
Full details of the role including key responsibilities and required skills and experience are available in the Job Description.
 
In April 2023, the Big Issue Group launched a community interest company, Big Issue Changing Lives, to support more people affected by poverty and increase the impact of our services. Big Issue Changing Lives C.I.C. provides vendors with the end-to-end support they need including sales set up and support, access to health and wellbeing services, and employment opportunities.
 
Salary and Benefits offered:

• Salary of £32,186 per annum
• Incremental holiday entitlement starting at 25 days per year plus bank holidays (pro-rata for part time staff) plus paid leave to care for a sick child or grandchild and a sick or elderly relation
• Company Sick Pay
• Enhanced contribution to our workplace pension
• Enhanced maternity pay
• Training and development opportunities including an open learning library and management training schemes
• Health benefits include life cover, a health cash plan scheme which provides access to counselling and a range of therapies
• Please note that we reserve the right to review and amend our staff benefits and they do not form part of any contract of employment

 
Workplace details
 
The role is centrally based at our head Office at Finsbury Park, London but you will be supporting vendors throughout the London and South East Region and therefore must be willing to travel throughout the region as required.
 
Closing date - 01st September 2025 (23:59pm). We may interview before the role closes so please apply asap.
 
Big Issue Group is striving towards Equal Opportunities. We particularly welcome applications from those who are underrepresented in our sector, such as women in senior roles, and people with disabilities and from Black and Minority Ethnic communities.
 
Since 1991, The Big Issue has fought poverty by creating opportunities and supporting people to take control of their lives. Over time our organisation has grown and now The Big Issue Group consists of The Big Issue Company Ltd, Big Issue Invest Ltd, our social investment arm, and Big Issue Changing Lives Community Interest Company.
 
REF-223417

Location: Head Office/Camden (Hybrid)

Salary: £30,139.20 - £31,402.40 ( Based on the FTE £37,674 - £39,253 per annum)

Hours: 30 hours per week

Contract: Permanent

Closing Date: Monday 8th September 2025

Closing Time: 00:00am

Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as a Service Manager at Solace Women's Aid.  

You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men and children in the capital. We are looking for friendly and diligent individuals to join our services and help us make a difference.

Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.

About the Service

Are you passionate about ensuring that families who have experienced gender-based violence are supported? Are you an experienced, psychologically-informed manager who thrives in a busy environment alongside a committed team? Are you resilient and adaptable?

Solace is an innovative, exciting, grassroots charity working across London. Our purpose is to bring to an end the harm done through domestic and sexual violence to all survivors, particularly women and children. Our work is holistic and empowering, working alongside survivors to achieve independent lives free from abuse.

About the Role

We are looking for anexperienced, dynamic leader to ensure contract requirements are met and service standards are maintained in various Adult and Children’s Counselling Services across several London boroughs ensuring the provision of high-quality counselling to survivors of all forms of VAWG and their children.

As women we know that we don’t always apply for jobs unless we meet all of the criteria. If this applies to you, we ask that you consider using the supporting statement to show us how you believe your experience and skills will enable you to do the role, and how you think we might support you to develop in the role.

What we can offer you

We provide a comprehensive benefits package to all our employees, including:

• Flexible working
• Focus on learning and development (internal career progression and training)
• Generous holiday entitlement
• Employer pension contribution
• Family-friendly leave and enhanced maternity pay
• Access to Inclusion Networks
• Daily clinical debriefing
• Employee Assistance Programme providing free 24/7 support and advice
• Employee Benefits Platform offering staff discounts, benefits and savings
• Flow & Restore yoga classes
• Meditation sessions
• Cycle to Work Scheme

How to apply

When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:

• Values, Behaviours & Competencies
• Knowledge, Experience and Skills

Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.

We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work.

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.

As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.

No agencies.

The Minster Centre is recruiting for a Registry Manager to oversee all aspects of training and course administration from first enquiry to graduation. The ideal candidate must have a high level of organisation; they need to be an adaptable and flexible person who enjoys working on a range of different tasks; they should have excellent teamworking skills and can work independently; and leading a small team, they need to be a confident manager in an education administration environment who thrives in a busy workplace.

Background

The Minster Centre is a registered charity and company and specialist integrative counselling and psychotherapy training provider based in Queens Park, London. We are a leading training provider in the sector and currently have around 400 students attending training courses ranging from open access introductory courses to post-graduate degrees.

Thousands of therapists have trained at the Minster Centre since our inception in 1978 and we have an extensive community. Our courses are accredited by the UKCP (UK Council for Psychotherapy), the BACP (British Association of Counselling and Psychotherapy), and some are validated by Middlesex University. We are also registered with the Office for Students.

The Minster Centre Psychotherapy & Counselling Service (MCPCS) also provides a safe, affordable and professional counselling service to people over the age of 18 who are experiencing a range of difficulties. The service is provided by senior trainees who are in the process of completing their therapy training.

Job summary

The Registry Manager supports all aspects of training and course administration from first enquiry to graduation. This includes introductory courses, professional counselling and psychotherapy qualifications, and MA programmes validated by Middlesex University.  Reporting to the responsible Management Committee Lead, the Registry Manager ensures that we deliver efficient and effective services to support admissions, enrolment, university registration, assessment, progression, HESA data returns, awards, and graduation of our students.

The Registry Manager has line management responsibility for the course administrator, leads on course scheduling, managing student data, organising the Bursaries and Hardship Fund (the Minster Centre Fund), supports key committees, monitors academic progress, and ensures accurate information is presented at Assessment Boards. They will balance day-to-day student matters with supporting the team and working to improve administrative systems.

This is a varied role which is critical for the delivery of The Minster Centre’s strategic objectives and charitable aims. The successful candidate will be educated to degree level, or equivalent, and will have significant relevant experience of administration, ideally within the Higher Education or professional training sectors. A self-motivated person with proven management, communication and interpersonal skills. They will be adaptable, able to work as part of a team, and prioritise a challenging workload.

This role would suit someone who wants to work in the not-for-profit sector and who is looking for a challenging but rewarding place to learn, develop, and grow, within a Higher Education, counselling and psychotherapy training environment.

Main areas of responsibility

The Registry Manager will be responsible for:

Training and course administration

• Organise course scheduling, communicating with various staff during the process, ensuring rooms can be booked and staff contracts are created.
• Oversee and support the Live Assessment scheduling and marking procedures.
• Oversee and support the process for creating student teaching groups.
• Set and disseminate key dates in the academic calendar including term dates annually.
• Be able to identify, contribute to, and action improvements to systems, processes and policies.
• Provide administrative support, including minute taking and any additional administration as required.
• Maintain a Registry Admin Handbook, with regular review and improvement of systems recorded.

Student support and progression

• Ensure that students are enrolled on courses and set up on systems accurately.
• Manage the re-enrolment process between academic years.
• Oversee the recording of student progression.
• Liaise with and support the Operations Team in organising the annual Graduation event and ensuring all eligible students receive timely information.

 

Reporting

• Co-ordinate and support the accurate information recording and preparation for Assessment Boards and liaise with the External Examiner.
• Oversee and support the various HESA data returns as the liaison Senior Contact and ensure all data is accurate and meets various submission deadlines.
• Provide accurate statistical information to the Management Committee for inclusion in annual reports.

Staff management and stakeholder liaison

• Manage the Course Administrator.
• Work with Admissions, Quality, IT, Finance, Training, and Reception Teams throughout the academic year.
• Attend regular staff meetings and work with other key staff to market courses.
• Conduct annual appraisals.
• Be a key communication link across the staff and student community.
• Work with other key staff to ensure that information is provided accurately to students, staff, and the public via handbooks, Moodle, and the Minster Centre website.
• Liaise with Middlesex University at key points in the year.

This is not an exhaustive list of duties and responsibilities. The post holder may be required to undertake other duties which fall within the ambit of the role, in discussion with the Interim Management Committee.

The post holder is expected to comply with all relevant policies, procedures and guidelines of The Minster Centre, including those relating to Equal Opportunities, Health and Safety and the General Data Protection Regulations, and clinical governance including research governance and Codes of Practice/Ethics. 

Are you a recent graduate passionate about social justice and looking to make a real impact?
Join a small, dedicated team at C4WS Homeless Project and help support people experiencing homelessness with dignity and compassion.

This is an excellent opportunity to gain hands-on experience in the homelessness sector and contribute to a grassroots organisation making a tangible difference in Camden.

About the Role

We’re looking for a flexible, compassionate and organised Project Worker to join us from October. You’ll support our Winter Night Shelter, assist with guest services and casework, and lead on communications through social media and newsletters.

This varied role offers a unique insight into frontline homelessness work, while building skills in project delivery, volunteer management, and digital content creation.

Key Responsibilities Include:

• Staffing 2 evening shelter shifts per week (Nov–Apr)

• Supporting volunteers and guests during shelter operations

• Assisting guests with appointments and move-on support

• Managing bookings for showers, laundry, and wellbeing sessions

• Running C4WS social media accounts and producing content

• Providing admin and reporting support to the team

• Helping with community programmes and practical logistics

About You

We’re looking for someone who is:

• A recent graduate (any discipline) with a strong interest in homelessness or community work

• Friendly and empathetic, with great communication skills

• Organised and reliable – able to juggle tasks in a small, busy team

• Confident using social media professionally

• Willing to work occasional evenings and weekends as part of a rota

Desirable:

• Experience working or volunteering with vulnerable adults

• Knowledge of housing/homelessness issues

• Creative skills for digital or print content

• Driving licence (helpful but not essential)

Why Join Us?

At C4WS, you’ll be more than just a team member – you’ll be part of a mission-driven community. We offer a supportive environment, varied responsibilities, and the chance to work directly with people at a pivotal moment in their lives.

How to Apply

Please send your CV and a short cover letter explaining why you’re interested in the role.

The closing date for applications is Wednesday 3rd September at midday. Please note the earlier closing date, due to an incredibly high response to date.

Interviews will be conducted on Monday 15th and Tuesday 16th September in person, at our offices in Euston.

C4WS Homeless Project is rooted in Christian values. We welcome applicants of all backgrounds and beliefs who are happy to work respectfully within our ethos.

We are committed to diversity, equity and inclusion, and warmly encourage applications from people of all backgrounds, especially those with lived experience of homelessness.

Animals Asia: Philanthropy Manager (USA Lead)
Location: UK Home based, with easy travel to London. Requirement to accommodate US business hours where necessary, with some evening and weekend work.
Salary: £50,000 per annum
Contract: Full-time, Permanent

At Animals Asia, we don’t just talk about compassion – we live it. Every. Single. Day. We're on a powerful mission to end cruelty and restore respect for animals across Asia. Best known for our pioneering work to end bear bile farming, we also run life-saving sanctuaries in China and Vietnam and push for long-term, sustainable change. With 400+ passionate changemakers around the globe, our movement is growing fast – and we need YOU to help lead the charge.
We’re on the hunt for an experienced major gift fundraiser to lead our philanthropy activities in the USA – you will have an exceptional ability to build and maintain relationships with key existing stakeholders as well as potential new donors to help us grow our giving community in the region and supercharge our impact for animals.
What You’ll Do:
As our new Philanthropy Lead for the USA, you’ll:

• Develop and implement strategies to cultivate, solicit and steward donors to support the charity.
• Lead on high-net-worth individual relationships in the USA and the strategic management of a donor pipeline.
• Grow our philanthropic income and build strong, long-term relationships with donors.
• Deputise for other philanthropy managers where required and share your experience and ambition with the wider philanthropy team.

Who You Are:
You will have expertise and a track record in major gift fundraising, relationship management and prospect research, as well as be able to demonstrate superb donor care. You will also be an authentic and confident leader who can build a genuine and long-lasting connection between donors and Animals Asia. You will have superb communication and project management skills, and you will relish the opportunity to travel to the United States at least twice a year to meet with donors.
You thrive in remote teams, know your way around CRMs, and you’re 100% aligned with our values: Empathy. Respect. Courage. Tenacity.
Most of all? You care deeply about animal welfare – and you’re ready to turn that passion into progress.

Ready to Learn More?
Click below to view our full Candidate Pack for everything you need to know – including how to apply.

Closing date: Monday 1st September, 9am BST.

Senior roles in our sector-leading Philanthropy team don’t come up often — and when they do, they’re career-defining. Are you a relationship-led fundraiser who thrives on securing transformational gifts? Do you want to work with inspiring senior volunteers and philanthropists to change the lives of seriously ill children? If so, join our talented and supportive team and play a pivotal role in funding life-changing research and world-class healthcare.

Salary

The salary for this position is £52,526 per annum and we operate a hybrid working policy of a minimum of 2 days per week in the office. 
 

In line with our EDI strategy and Total Reward policy, we calculate our salaries based on benchmarking data across the charity sector. To ensure fairness for existing staff and new joiners, we do not offer salaries above the advertised rate.

Key Responsibilities

• Lead and deliver on a personal fundraising target of £1.5m+, securing six- and seven-figure gifts and multi-year pledges from high-net-worth individuals and charitable trusts.
• Recruit, inspire, and work alongside senior volunteers, campaign boards, and influential supporters to drive ambitious fundraising activity.
• Manage a portfolio of donors and prospects using insight-led approaches to maximise long-term engagement and impact.
• Oversee campaign events, communications, and bespoke proposals, ensuring strategies align with income targets and supporter experience goals.
• Provide inspiring line management to a small team, supporting professional growth and wellbeing.

Skills, Knowledge and Expertise

• Proven track record of securing six- and seven-figure philanthropic gifts.
• Experience working with senior volunteers and campaign boards to deliver major fundraising initiatives.
• Strong strategic leadership and the ability to galvanise a team to meet ambitious targets.
• Exceptional relationship management, influencing, and presentation skills.
• Creativity, innovation, and resilience in achieving results under pressure.

About the team

You’ll join our sector-leading Philanthropy team — recognised as one of the most high-performing and respected in the charity sector. We partner with some of the most generous and committed philanthropists in the UK and beyond to transform the lives of seriously ill children.
 

Our talented and supportive team of 20+ works closely with colleagues across fundraising, clinical, and research teams to create inspiring, high-impact opportunities for supporters. In partnership with senior volunteers and committees, we drive landmark campaigns including the £300 million Build It. Beat It. appeal and the Tick Tock Club, with exciting plans for a major new research-focused campaign on the horizon.

Benefits

• 30 days annual leave (plus bank holidays)  
• A flexible approach to working arrangements.  
• Access to our enhanced pension scheme  
• Life assurance 
• Access to various health and wellbeing schemes, including the employee assistance programme. 

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Service Manager to play a pivotal role in our Camden Sanctuary in Camden.

Sounds great, what will I be doing?

In this role, the postholder will take a strategic and leadership position in shaping and delivering mental health support services across the borough. Working closely with the Area Manager, Senior Management Team, and Regional Director, they will lead on the design and implementation of group activities, co-production projects, and effective referral pathways, ensuring services are user-led and focused on individuals' strengths, aspirations, and resilience. They will play a key role in strategic planning, policy development, and contributing to new business opportunities, while also promoting the organisation's aims and building strong relationships with local commissioners, stakeholders, and external agencies. A commitment to safeguarding, co-production, and empowering service users through mutual and reciprocal relationships will underpin their work, ensuring all service delivery aligns with the organisation's values, policies, and procedures.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for

The ideal candidate will bring extensive experience in managing services for individuals with mental health and complex needs, including leading diverse and multi-disciplinary teams. They will be skilled in all aspects of staff management—recruitment, supervision, training, and performance—and have a strong track record of delivering both group and one-to-one recovery interventions. With solid experience in overseeing service performance, managing complex budgets, and submitting timely reports and data returns, they will be adept at maintaining high service standards. The candidate will also have experience supporting both service users and frontline staff, while delivering added value initiatives such as events, volunteer programmes, and student placements. Strong communication and partnership-building skills are essential, as is the ability to positively represent the organisation at external events and deliver presentations to commissioners and stakeholders. They will possess a thorough understanding of care planning processes and be proficient in using MS Office and case management systems, with the ability to assess and support staff in maintaining accurate data records. The role requires someone who can establish clear processes and guidelines, manage competing priorities effectively, and work dynamically under pressure.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

We're looking for 2 compassionate, adaptable and resilient Specialist Behavioural Support Workers to join our Learning Disability Service in Newham.

£29,113.00 per annum, working 40 hours per week.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

Annual leave increasing up to 30 days with length of service
Free DBS
Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
Fully paid induction programme and further training
ILM courses and Apprenticeship Programmes
Cycle to work scheme
Employee Assistance Programme for 24-7 confidential support
Online wellbeing resources
A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

For a full job description, please visit our website.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Specialist Support Workers within Look Ahead are required to have either an extra dimension of experience or a higher qualification level as determined relevant for the particular post. Specialist Support Workers provide information, social inclusion and vocational opportunities to support people to recover and stay well; exercise choice and control in their care and lives; and participate on an equal footing in the community. Support is also provided to develop a model of re-enablement towards self-advocacy, self-management and empowerment, incorporating the principles and practice of recovery, co-production and peer support.

The 5-week rolling rota pattern includes both evening and weekend shifts. The shifts are from 07:00 to 15:00 or from 14:00 to 22:00, with a mix of both types. You will have approximately one full weekend off every five weeks, plus one additional Saturday off and one additional Sunday off, resulting in a total of two full working weekends in every five weeks.

At Look Ahead, co-production is central to our approach. We are committed to collaborating closely with our customers to shape the support they receive. We invited S to develop a job advertisement for their new deputy service manager, and this is what they shared:

"Hi, I'm S. and I am a 43-year-old woman who lives in a supported living accommodation in Newham since 2022.

I am generally a happy and sociable person who enjoys being with those around me and makes friends quickly. I have a good relationship with my family and enjoy spending time with them at their house when I can.

I enjoy activities like arts and crafts, spending time on YouTube, dancing and going to the café. I also enjoy looking after myself and getting my nails and hair done and shopping for nice clothes (but I might need prompting to put outfits together to look nice and I enjoy staff telling me I am looking well and giving me positive feedback).

I like to be surrounded by people who are very proactive and can be creative and patient when engaging me in tasks and activities - and are confident supporting me in building safe relationships. I enjoy and respond well to positive affirmations and recognition of my progress."

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Job title: Senior Supporter Engagement Officer

Responsible to: Fundraising Operations Manager

Salary: £30,900 FTE pro rata (£20,085 actual)

Hours of work: Part time (0.65FTE/22.75 hours per week). Exact days/times to be agreed upon appointment. We consider flexible working requests

Annual leave: 30 days with 8 additional Bank Holidays pro rata

Location: Remote - location is flexible with option to be home based anywhere in the UK. Hybrid/office based also available (head office is in Bristol)

Closing date: 15th September - midday

About Action for ME

Action for ME is the only charity in the UK providing support, including healthcare, to people of all ages affected by ME. The charity was founded by Sue Finlay in 1987 and since then has been taking holistic approach so we can make an impact on multiple fronts - from amplifying the voices of people affected by ME in Government and leading on breakthrough research, to providing "lifeline" support and unique healthcare services on a daily basis.

Myalgic Encephalomyelitis (ME), sometimes referred to and diagnosed as Chronic Fatigue Syndrome (CFS), is a chronic, fluctuating disease, causing symptoms such as post-exertional malaise (PEM), sleep problems, problems with thinking and memory (brain fog), pain and crushing fatigue. There are an estimated 1.3 million people living with ME or ME-like symptoms, including PEM, in the UK alone.

Even in its so-called mildest form, ME can have a significant impact on an individual’s life, and not just on their health. A lack of understanding and awareness about ME means patients can experience disbelief, and even discrimination, from friends, family, health and social care professionals, employers and teachers.

For the first time there is an increased awareness of post viral illness because of the Covid -19 pandemic. After decades of neglect this offers Action for ME an opportunity to accelerate our work for people with ME in a way we have never been able to do before. The intent of everything we do is to pursue positive impact for the lives, rights, and futures of people affected by ME.

Job purpose

This role will deliver an exceptional supporter experience to our donors, building and maintaining strong relationships with our supporters. Working closely with other members of the fundraising and communications teams, you will deliver our supporter journey, maintain regular communication with donors and be an integral part of our fundraising campaigns and appeals.

Key duties

• Work with the Fundraising Operations Manager to deliver our supporter journey, engaging current and prospective donors with our work and giving them an excellent experience of supporting Action for ME.
• Be responsible for creating the methods that ensure each supporter relationship is maximised, increasing retention rates for a growing supporter base. As such you will be required to engage with supporters so that they feel valued, and relationships can be developed further for the benefit of the charity.
• Lead on thanking donors, including making phone calls to donors as part of stewardship.
• Work closely with the Fundraising Operations Manager and the team to support the growth of income streams, including but not limited to, individual giving, Gift Aid, legacies, trading, community fundraising and membership.
• Work with the communications team on the delivery of digital communications, including social media and e-communications for a diverse range of audiences.
• Play a key role in fundraising appeals and campaigns including our yearly Big Give Christmas Challenge, Summer Appeal, Thanking Campaign and any other fundraising initiative or project as directed by the Fundraising Operations Manager or Director of Fundraising.
• Ensure excellent supporter care and maintenance of accurate database records.
• Create inspiring donor communications, including stories and impact from our wider work (support & healthcare services, research and policy work)
• Work closely with the Philanthropy Manager to identify potential major donors.
• Develop innovative and creative ways of widening our supporter base and increasing donations.

Other duties

• To attend and contribute constructively to team meetings and other meetings as required.
• Supervise fundraising volunteers as required.
• Occasional attendance at fundraising events.
• To positively promote the work and activities of Action for ME at all times.
• To contribute to the team’s overall strategy, ongoing workplan and annual planning.
• To undertake any other reasonable activity in line with the responsibilities of the post as requested by the Fundraising Operations Manager, Director of Fundraising or the Chief Executive.
• Act as an advocate for the Charity and its work.

Person specification

Experience and knowledge

• Minimum 2 years previous fundraising experience
• Demonstrable skills in stewarding supporters and donors.
• Experience using Microsoft Excel for work, including basic excel functions, basic formulas and list tools.
• Experience of using a CRM database, preferably Raiser’s Edge
• Proven experience of effective donor stewardship approaches

Skills and Behaviours

• Excellent written and verbal communication skills including creating engaging donor communications
• Ability to work methodically, managing and prioritising a varied workload.
• Ability to use own initiative, work independently and to work well in a remote team.
• An understanding of data protection including UK GDPR related to fundraising
• An understanding of ME, the impact on people affected by it and associated current political, health, policy and social issues (desirable).

Attitudes and values

• Enthusiasm
• Integrity
• Resilient

Key competencies

• Effective communicator
• Results driven
• Attention to detail

Deputy Service Manager

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Job Title: Deputy Service Manager

Location: This is a woman only residential site, located in Brixton (South-East London) and benefits from great transport links, including convenient access to nearby train services. Kindly be aware that step free access is not available at this service. 

Salary: £30,600

Shift Pattern: 37.5 hours per week, Monday to Sunday on a rota varying 08:00 - 16:00 and 09:00 - 17:00, you may need to work outside these hours, including bank holidays as per service requirements. You will also take part in our out of hours on call rota for managers.

Please note, due to the nature of the service, it is an occupational requirement that the post holder is female and the post is therefore exempt from the provisions of the Equality Act 2010 in terms of Schedule 9, Part 1, and Paragraph 1 of the Act.

About the role

We are looking for Deputy Service Manager to join OPD HASS Women Service. HerStory House is dedicated to empowering women with the skills needed to thrive in their chosen communities, maintain independence, and build a hopeful future. Our specialised, high-support, female-only residential service is tailored for women who are likely to meet the criteria for a personality disorder diagnosis and are at risk of entering or re-entering the Criminal Justice System. 

You will provide line management and leadership to the team so they feel empowered to be productive and perform well within their roles to a high standard, ensuring service quality and continuous improvement. We’re looking for someone compassionate and experienced in understanding the criminal justice system and offender personality disorder, someone who brings empathy, tailored support and real dedication to help each resident thrive. The role includes:

• Line Management and Leadership, supporting your team providing advice, guidance and support throughout their employment lifecycle
• Support the Service Manager in leading the day to day operational delivery of the service
• Risk Management ownership, ensuring processes and policies are followed
• Property and Housing Management, ensuring the accommodation meets our requirements, and repairs and maintenance are regularly reported and completed
• Financial Management, including petty cash and budget management
• Contract management and Internal auditing, admin, and general other duties as required. 

About you

We are an organisation that embraces differences and encourages our staff to bring their professional but authentic selves to work! We’re looking for someone who is driven to provide high-quality, effective, and person-centred support to staff, colleagues, residents, and participants. You should thrive in both team and independent settings, be confident in leading and motivating a team, and maintain high morale within the service. We value compassionate, supportive, and empowering leaders who are comfortable working in a fast-paced and constantly changing environment. If this sounds like you, take a look at our full JDPS and apply now!

• Experience and understanding to support who have personality disorder
• Understanding of the Criminal Justice System
• Ability to motivate and empower a team to achieve KPI's
• Ability to provide advice, guidance, and support to the team on all aspects of service delivery including resident related queries
• Willingness and ability to work flexibly to meet service needs
• IT proficiency - we use various systems so look for someone who can learn and navigate new systems including case management, microsoft, ATS, HR systems, and other types of organisational software
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme
• Be part of an organisation which believes good care and support improves lives with the vision to create healthier, safer, and more inclusive communities.
• Join an organisation with a mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.

We value and celebrate the unique backgrounds, perspectives and experiences of all of our employees. We have a team of staff ambassadors who volunteer to actively support us in fortifying our organisational value of Inclusivity. They embrace this unique opportunity to deliver awareness, events, and developments to our organisation to support us in ensuring our value of Inclusivity is embedded throughout the organisation. 

SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity. 

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Criminal Justice | Personality Disorder | Residential Service | Womens Service | Social Care | Offender Personality Disorder | Deputy Management | Residential Manager 

Join a dynamic, growing charity that inspires children in disadvantaged communities to grow, cook, and enjoy healthy food. We’re seeking an experienced Programme Manager and child-led educator to lead our national Food Discovery team, ensuring high-quality delivery, strategic growth, and strong advocacy for food education.

You’ll manage a dispersed team, oversee recruitment, training, budgeting, and evaluation, and build partnerships with schools, funders, and sector networks. The role demands excellent leadership, communication, and organisational skills, with the ability to travel nationally.

Requirements:

• Proven leadership and programme management experience, ideally in education, community engagement, or food education.
• Strong understanding of safeguarding, health & safety, and working with primary school-aged children.
• Skilled communicator, relationship-builder, and advocate.
• Commitment to equity, diversity, and inclusion.

About The Country Trust

The Country Trust believes every child should discover first-hand the connections between the food they eat, their own health and the health of the planet. We are the UK’s leading educational charity on a mission to connect children with the land that sustains us all.

When we don’t understand where food comes from, how it’s grown, or have the chance to spend time outdoors, there’s a significant knock-on effect for our health and the environment. Through nearly 50 years of programme delivery, we know children facing disadvantage often have the most to gain from this connection but are least able to access it.

Through food, farming and countryside experiences, our mission is to empower children to be confident, curious, and create change in their lives and the world around them — so that they and society thrive.

HOMECARE REGISTERED MANAGER

 

RECRUITMENT PACK

 

 

 

Hopscotch Homecare takes pride in working to support the vulnerable of south Camden and beyond, with exceptional care in the home. We take the safety of our service seriously, both for our clients and our care workers. Those who draw on our care are centred in our service.

This Registered Manager role will give you the chance to be an integral part of our Homecare Service and be part of the full management team of our charity, Hopscotch Women’s Centre.

Our Homecare service has a dynamic team of Coordinators and Field Care Supervisors who will look to you to be proactive and fully engaged in managing the team, strengthening our organisational provision and making sure the team can be free to focus on their incredible work with the vulnerable of London.

 

Salary: £34,000 - £38,000

 

Hours of Work: 35 hours per week

Location: Fully office based, NW1 2PY

 

Reporting to: Head of Homecare

WHY HOPSCOTCH HOMECARE?

o An opportunity to live out your values

o Working in a trauma informed environment

o A chance to challenge and increase the standards in Adult Social Care

o Working with a diverse and vibrant team

o Team positivity, creativity and problem solving

o A place where all voices are heard

o Daily opportunities to make a meaningful impact on those in need

o Signatories of the Employers Domestic Abuse Covenant – creating a safe working environment for all staff

o Generous annual leave provision, including flexible working around the winter holidays

o Occupational sick leave

o Regular internal and clinical supervision with amazing therapists

o Continuous training

 

 

SCOPE OF THE ROLE

o To provide a high-quality homecare service that support the rights of our clients to live the lives they choose in a person-centred way

o Efficiently manage the day to day running of the Homecare charity including:

· Allocate resources and monitor performance to deliver high quality homecare to clients within budget

· Manage all aspects of the staff team and provide sound leadership to ensure staff are clear about their respective duties and responsibilities and have the support they need to carry out their roles safely and happily

 

RESPONSIBILITIES

o Manage the safety and quality of the service in line with legislative requirements and charity’s policy and procedures

o Undertake training and development to keep up to date with the law, best practice and changes in company policy. Apply this knowledge to day-to-day management and delivery of care

o Understand and monitor health and safety in the workplace and in the field. Act as lead for infection prevention and control

o Maintain full and accurate records and reporting systems in accordance with legal requirements and to ensure the effective running of the service. 

o Implement quality management and improvement systems. Effectively manage complaints and incidents. Carry out investigations relating to the quality of the service and use findings to make improvements

o Be prepared to work flexibly to ensure the safe delivery of the service

o Provide a good service to clients:

o Promote the rights of each client and keep their wishes at the centre of their care and support

o Make sure that prior to each service commencing, full initial assessments with the client and/or their chosen representatives, has been completed. This includes what the client needs and would like to achieve from their care and support

o Make sure the team have written an individually tailored care and support plan and have agreement that respects the customer’s wishes and promotes their dignity and privacy

o Agree appropriate risk control measures to reduce identified risks

o Provide the customer, and where appropriate their representatives, with information about the service so that they are clear about what to expect and how they can raise any concerns

o Apply excellent communication skills with clients, their families and representatives, staff and other health and social care professionals to deliver high quality homecare services

o Keep all information about customers and their families secure and confidential

 

Lead & Manage Staff:

o Manage the effective recruitment, induction and training of the coordinator (s), supervisor (s), care workers and other support staff, ensuring there are sufficient numbers of suitably qualified staff allocated appropriately to meet service needs at all times

o Identify ongoing training needs and ensure staff are up to date with current best practice

o Implement company policy and procedures in relation to managing absence, disciplinary, capability and grievance matters

o Provide information, guidance and ongoing supervision to enable staff to effectively and safely carry out their roles

o Carry out appraisals and monitoring of staff performance

o Ensure all emergency on-call issues are dealt with effectively, such as covering calls either directly or indirectly when care workers are sick or absent.

Promote Hopscotch Homecare Service:

o Attend external meetings and represent the service in a positive manner

o Participate in the growth and development of the service

o This list is not exhaustive and from time to time you may be required to undertake additional duties

o Attend all training provided in line with regulatory requirements

 

PERSON SPECIFICATION

Personal Attributes - Essential

o Caring and compassionate towards people in need of care and support and care workers

o Respect for people suffering from a range of medical conditions with different backgrounds and beliefs to your own. Strong commitment to non-discriminatory care practice

o Commitment to always respecting the rights of client and to promoting their privacy, dignity and independence throughout their lives

o Exceptional team player

o Self-motivated and keen to learn. Willing to seek guidance when needed and follow instructions

o Professional, excellent timekeeper and reliable

Knowledge and understanding - Essential

o Excellent experience in the provision of homecare services, in line with best practice

o Excellent understanding of the principles of high-quality person-centred care and support and non-discriminatory care practice

o Good understanding of the regulatory responsibilities of a Registered Manager and the law and CQC regulations relating to domiciliary care services.

o Must have S/NVQ L5 or equivalent, or be willing to work towards a relevant management qualification

o Understanding of systems to maintain confidentiality in relation to customers, staff and the business

o Knowledge of health and safety matters in relation to homecare services and risk management

o Knowledge of how to recognise abuse and safeguarding procedures

Experience and skills

oMinimum of two years’ experience of managing a team

- Excellent communication skills. Experience of building positive working relationships with people who use services and their families, staff and other health and social care professionals

o Ability to support customers with all aspects of their daily living in a manner that respects their dignity, is non- judgmental and promotes their independence, choices and privacy

o Experience of care services, risk assessment and person-centred care and support

o Ability to plan and organise workloads effectively

o Good administrative skills and computer literacy

o Experience of managing and developing an effective staff team including recruitment, training, supporting and supervising staff

o Ability to maintain clear written and electronic records and to follow statutory reporting procedures

o Experience of financial management desirable

o Ability to implement policies, procedures and instructions

Additional requirements

o Willingness to work flexibly and to keep knowledge and skills up to date

o To work closely with the Head of Homecare, attending very regular reflective supervision sessions and annual appraisals

o Attain an enhanced Disclosure from the Disclosure and Barring Service formally known as the Criminal Records Bureau (CRB) Disclosure

o Right to work in the UK

We would love to hear from you! 

Good luck!

We're looking for a kind, compassionate and resilient Bank Support Worker to join our Look Ahead services.

£13.85 per hour on a zero-hour contract

Want to feel in control of your career? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Bank Support Workers may be able to work shifts from all of Look Ahead's specialisms including Mental Health, Learning Disabilities, Homelessness and Young People. Bank Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices. Within Learning Disability services, this will include providing physical, domestic, emotional and social care. Within Mental Health and Homelessness services they will enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community by providing a flexible and individually tailored support package. While carrying out activities Bank Support Workers should deal with all customers, visitors and staff in a professional and appropriate manner and report to Look Ahead staff and management any observations relating to customers' welfare.

For a full job description, please visit our website.

About you:

Is customer-focused - wants to provide a great service to our customers whilst
respecting professional boundaries
Approachable
Can work well on own and also works well as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or
obscure their judgement
Has a practical and logical mind and is naturally well organised
Flexible to ensure a job is done well and supports the customers needs
Open to feedback and personal development
Thrives on change and enjoys dynamic diverse environments
Is respectful, articulate and sensitive in style of communication
Is motivated towards providing an excellent service and has a can do attitude
Enjoys social interaction and the company of others, joins in local activities to
encourage customer involvement
Ability to cope positively with challenging and diverse behaviours

What you'll bring:

Previous experience gained from providing great care or support of a vulnerable person/s or work in similar organisations would be an advantage.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.