35 hours per week
We’re Mind, the mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness and promote understanding.
We are looking for someone who is real, personal and compassionate. In the competitive and constantly changing environment that charities find themselves in, providing a stand out experience to supporters has never been more important. This exciting opportunity, to join a growing supporter care team whose aim is to deliver exceptional customer service to each and every person it supports, should not be missed!
Engagement and communication is at the heart of this role so if you enjoy speaking to people and can deliver great customer service, then this could be just the role for you.
Experience of working in a busy, customer-focused environment is desirable as well as exceptional administrative skills, excellent attention to detail and your ability to communicate passionately and confidently about Mind’s work.
Please follow the link below to our website.
To find out more, please download the full job spec and person specification.
Closing date: 30th September 2019
Interviews: week beginning 7th October 2019
Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
We have an exciting to opportunity join our growing Fundraising team as a Supporter Care Assistant. You’ll support our fantastic fundraisers and supporters of Crohn’s and Colitis UK from the beginning of their journey to the end, whilst delivering the highest level of customer service and provide administrative support for the Income Generation Team.
You’ll be an enthusiastic, confident individual with a proven track record for delivering top quality customer service, preferable within the voluntary sector. An excellent communicator and team member you'll have a passion to help people make a difference to others.
If you think you have what we are looking for then we would love to hear from you.
1. Supporter Communications and Fulfillment:
- To respond to queries from supporters and the general public (by phone, electronic or in person) about mailings, fundraising and events and work closely with other teams to ensure a good general knowledge of the organisation’s activities.
- To acknowledge and receipt all donations in line with the department’s KPIs.
- To prepare and mail fundraising information packs, events registration packs, fundraising materials welcome packs and other relevant information as required.
- To deliver outbound communications as required, including event invitations, donor care calls and sponsorship follow ups.
- Manage inbound communications from several channels including phone, email and social media.
- Attendance at fundraising events throughout the year nationally.
2. Maintaining the fundraising database/Income Processing:
- To data capture all daily donations, enter and code them on Dynamics 365 database and thank within agreed timescales, in line with agreed procedures.
- To process income through all sources such as online activity and event registrations as well as Just-giving/Virgin Money etc.
- To add constituent records to the Dynamics 365 database and ensuring that records are updated and maintained correctly, using all function tools efficiently in line with processes established by the Supporter Experience Manager.
- To record and update non-financial information provided by supporters, such as Gift Aid declarations, data protection opt outs, in memoriam tributes, legacy pledges and other personal information.
3. Administrative Support for the Income Generation Team:
- To organise and attend income generation team meetings, co-ordinate agendas and take minutes as required.
- To undertake general administrative duties to include, franking post, scanning documents, maintaining effective filing systems, and maintaining promotional materials stock levels.
- o provide general administrative support across the income generation team as required
The client requests no contact from agencies or media sales.
Oasis Charitable Trust is a multi-national charity supporting young people and their families in nine countries worldwide. Our vision is for building healthy communities: places where everyone is included, making a contribution and reaching their full potential. We are looking for a committed Communications & Supporter Relations Manager to spread the word about the great work Oasis does, in a cohesive and inspiring way, as part of our wider income generating strategy.
This post will work as part of the Oasis Communications and Fundraising team, who support the delivery of the Oasis Group strategy, to develop brand profile and secure sustainable income streams across the group’s charities.
This role is an exciting opportunity for the successful candidate to:
- help form and deliver a cohesive message about Oasis’ global work that is well-communicated across our internal and external audiences
- act as the day-to-day lead on developing strong funding propositions that generate exposure, secure media coverage and support funding development.
- manage our websites and social media
- develop an understanding of our supporters, their journey with us and be able to evaluate the effectiveness of our fundraising asks, with the aim to grow our supporter base.
This role sits within a small strategic core team, with work spanning the communications function and linked to that, growing our valued supporter base. In return for your commitment and hard work, Oasis can offer:
- A competitive starting salary, with opportunities to progress with experience
- 25 days holiday per year (plus Bank Holidays), rising to 30 days after 2 years of service.
- A non-contributory defined benefit pension scheme with 7% Employer contributions.
- Flexible working practices and family friendly policies.
- A supportive working environment with a focus on staff development and wellbeing.
Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos. We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.
To request a job information pack, including an application form please download the documents from this page or contact Oasis UK for further information. Please note that CVs alone will not be accepted.
Closing date for applications is: Midday, Monday 14th October 2019
Initial interviews will be held on Thursday 24th October 2019 at Oasis National Office.
Oasis supports Equal Opportunities Employment
Permanent, full time post, 40 hours per week, inclusive of breaks
Salary: £34,514 per annum (Including London Weighting)
The client requests no contact from agencies or media sales.
BMS World Mission is looking for a Training Administrator to support our mission training and learning function within the wider BMS organisation. Our primary purpose is to offer mission training to personnel and volunteers in preparation for short and long-term mission; to work with partners in developing training and to work with mission training providers in mission and ministry practice and learning.
At our Birmingham site the Department for Mission Training and Hospitality (MTH) supports residential students, as well as providing conference facilities, and caters for external delegates attending training courses and events throughout the year.
As the Training Administrator you will have the responsibility of supporting BMS training events through excellent administration and organisational skills and providing customer care to conference delegates. Good interpersonal skills will be essential for communicating with mission personnel, training partners, and participants and assisting with the co-ordination of effective programmes. In this role, you will be able to combine a strong attention to detail with an ability to multi-task and work on a range of programmes and projects.
We are looking for a dedicated self-starter with strong interpersonal skills. This position is crucial at MTH in the development of its learning culture and programme delivery.
An application from a person who enjoys working with people and can contribute to the organisational and spiritual life of the community will be welcome.
If this sounds like you, apply today to join our team.
Location : MTH Birmingham
Hours : 17.5 hrs per week / part time
Salary range : £18,828 to £21,069
Closing date : 9 am, Wednesday 9 Oct 2019
Interview date : Thursday 17 Oct 2019
If you would like to discuss this role in confidence in the first instance, please contact Jacqui Miller-Demirovska (Training and Development Facilitator) or HR and Corporate Services Administrator.
The client requests no contact from agencies or media sales.
Are you confident, outgoing, people focussed and love music? Are you keen to get out there and be on the frontline of our fundraising? We are looking for someone at the beginning of their career in fundraising, whose focus will be providing an exemplary level of customer service to our supporters. From (loudly!) cheering on our supporters at events and helping them collect donations, through to providing the vital support from 'back at the ranch' - such as ensuring supporter packs are sent out and managing all the fundraising tools and supplies, as well as maintaining individual giving records on our database and acknowledging all donations. Your role will be varied, interesting and most of all you'll be working with a fantastic team to develop your career
Music is at the heart of what we do, and you’ll be championing music and music therapy across all of our supporters, individual givers and everyone who fundraises for us, shouting about the incredible work we’re doing to change lives through music that we simply couldn't do without their help.
Please apply with a CV and cover letter via our website, letting us know why you would be right for the role. Closing date for applications is Monday 30th September. Interviews will be held on Tuesday 8th and Wednesday 9th October.
The role is subject to a basic DBS check.
The client requests no contact from agencies or media sales.
Supporter Care Administrator (Fixed term for 12 months)
Hours: 35 hours per week (job share considered)
Meningitis Now are currently recruiting for an administrator to work within the Supporter Care Team to cover maternity leave for 12 months. The position on offer is a total of 35 hours per week, however this role could suit to those who would like to work fewer hours and could job share.
The main skill required for this role is event administration so requires someone that can multi-task and work under pressure. This role covers several of our key events including; London Marathon, Ride London, Three Peaks Challenge plus our annual parliamentary meeting at the House of Commons. A key part of the event administration is also providing on the day support at these events, which you’ll receive time of in lieu for. You’ll also get to project manage our internal ‘quarterly’ meetings on behalf of the Chief Executive where we gather all 50+ staff together.
The role includes some general administrative tasks and also shares the responsibilities for covering reception, which includes handling of enquiries and calls from those worried about meningitis, which may include difficult and/or sensitive calls.
We’re looking for people with an ability to use their initiative to get things done, a strong supporter care ethos, an enthusiasm for quality improvement with a keen eye for detail, especially when entering supporter data and someone with compassion and empathy for those affected by meningitis.
Candidates will need to demonstrate they have excellent organisational and communication skills. Good IT skills and experience of working with CRM databases is an advantage as Salesforce is at the heart of all our processes.
In return, the successful candidate will receive 30 days annual leave entitlement per annum (pro rata) plus bank holidays, a cash health care plan, employer matched pension contribution (up to 5%), death in service benefit and long-term service rewards.
For an informal chat please contact Julie Griffin, Supporter Care Team Manager.
If you think you have the skills to fulfil this exciting role in the UK’s leading meningitis charity and would like more information, please see the full job description.
To apply please complete our online application form via the apply now button.
*We are unable to accept CV’s*
Closing dates for applications: 9am on Monday 30th September.
Interviews: Wednesday 8th October and Thursday 9th October.
Meningitis Now is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. The suitability of all prospective employees or volunteers will be assessed during the recruitment process. The successful candidate will be required to complete regular safeguarding training and undertake a DBS check.
The client requests no contact from agencies or media sales.
Supporter Care Administrator
Salary range: £20,286 - £24,344
Contract: Fixed Term Contract (11 months)
Working hours: 35 hours per week
Working in the Fundraising and Communications department, the Supporter Care Administrator will be responsible for dealing with enquiries from supporters and members of the public, delivering excellent supporter care to all.
We are almost wholly reliant on income received from supporters and donors to the charity, and looking after these supporters is crucial. The role also involves working with internal colleagues and external fundraising agencies to manage supporter care processes effectively, including all areas of administration.
In addition, the Supporter Care Administrator will ensure that processes are in place so that supporters’ donations are added to the organisational database, banked and thanked in a timely and accurate manner, and that complaints are dealt with appropriately. The post involves significant database work so close attention to detail and accuracy is important.
You will have experience of working in a fast-paced customer care environment, ideally within a charity, be an effective communicator and a confident user of MS Excel and Word. Previous database experience would be preferable.
To apply for this role, you will have to complete an online application and specify how you meet the person specification criteria, as outlined in the job description. To do this, we suggest that you download the job description from our website prior to starting your application.
Currently, the application process works best on desktop / laptop devices.
The closing date for applications is on Sunday 22nd September 2019 at 23:59.
We expect interviews to be held in London on Monday 30th September 2019.
A disclosure check will be sought in relation to the successful applicant for this post. This will be shared with Human Resources and may also be shared with the Safeguarding Manager and the relevant management team. All applicants must also complete a self-disclosure form.
We strive to provide an accessible recruitment process. If a disability or long term condition makes it difficult for you to complete our application form, please contact us to discuss alternative formats. If you require reasonable adjustments for taking part in the interview, please indicate this in response to the corresponding question in the application form.
Additional information about the support we offer is on our jobs page.
We are a Disability Confident Employer and committed to offering interviews to candidates who request to be considered under the disability confident scheme and meet the minimum requirements of the person specification.
The National Deaf Children’s Society is committed to safeguarding the welfare of children and young adults and expects staff and volunteers to share that commitment.
We are also committed to promoting work-life balance amongst our staff.
To apply for the role of Supporter Care Administrator, please apply via the button shown.
This job is being posted by Webrecruit on behalf of National Deaf Children's Society. The services advertised by Webrecruit are those of an Employment Agency.
Additional Keywords: Supporter Care Administrator, Customer Care Administrator, Customer Service Executive, Customer Services Representative, Supporter Care Co-ordinator, Customer Experience Rep, Administrator, Customer Support Administrator, Customer Service Administrator.
Do you have a passion for excellent customer service with strong administrative skills and a polite telephone manner? If so we are looking for an outgoing and enthusiastic Supporter Care Administrator to join our Supporter Care team. This role will allow you to carry out essential supporter engagement and administrative activities associated with marketing campaigns, donations, fundraising events and requests for materials. With previous experience of providing excellent customer service, you will have the ability and confidence to communicate with a variety of people, engaging with supporters by phone, email and in writing about a wide range of enquiries.
The Supporter Care team is part of the wider Supporter Marketing team within the Fundraising department. The Supporter Care Administrator is responsible for ensuring that people receive an excellent standard of customer care to maintain supporter satisfaction and to generate the maximum amount of income for dementia research.
This is a part time; fixed term contract opportunity working Monday to Wednesday (22.5 hours per week), for a period of 12-months, or on return of substantive post holder, whichever is earlier to cover a period of maternity leave.
Main tasks of role:
- Answering inbound telephone calls; responding to a wide range of enquiries including marketing campaigns, donations, fundraising events and requests for materials
- Managing enquiries received by email and post, either by responding or forwarding as necessary
- Contacting current supporters via telephone in order to increase the value of, or to retain supporters; including thanking, obtaining Gift Aid declarations and reactivating lapsed donors
- Recording feedback and assisting in the resolution of complaints
- Processing donations from telephone calls and mailings, acknowledging supporters appropriately
- Sending out materials, processing donations and sending appropriate acknowledgements relating to community fundraising, sporting events and donations given in memory
- Processing new direct debit instructions and standing order payments, amending and cancelling gifts as necessary
- Amending supporter details as necessary
- Dealing with incoming post
- Updating team procedures as required
- Recognising fundraising, engagement and retention opportunities when talking to supporters using a range of initiatives to explain how donations positively contribute towards the cause
What we are looking for;
- GCSE in Maths and English, or equivalent
- Good knowledge of Word, Excel, Outlook and databases
- Excellent telephone manner
- Excellent written communication skills
- Ability to work with a high level of accuracy and attention to detail
- Good organisational skills and the ability to prioritise workload
- Experience of working in a customer facing role
- Experience of handling complaints and queries
Location: Granta Park, near Cambridge
Salary: Circa £11,700 pro rata, per annum (£19,500 FTE per annum) plus benefits
Please download the Vacancy Pack for more details.
The closing date for applications is the 6th October 2019, with interviews to be held on the 14th October 2019. We would encourage applicants to submit their application at the earliest opportunity as the closing date may be brought forward at any time. Should we wish to contact you to arrange an earlier interview this will be arranged based on the availability of the candidate and the panel. Please indicate in your cover letter if you are unable to attend on a specific date.
Please note that the official job title for the successful candidate will be Supporter Care Executive. When accessing our online recruitment system, the role will be listed as Supporter Care Executive.
In order to be considered, please create an online account using our Online Recruitment System which can be accessed through our Job Vacancies Page. You will be able to attach a CV and covering letter to your application, track your application and view other vacancies that may be of interest.
To view further details about this role and the benefits of working for us please visit the Alzheimer’s Research UK website.
Support Care Coordinatior
Salary from £22,000 to £24,000
Full Time, Permanent Contract
35 hours per week
Fundraising is a crucial part of our work and we want to look after our donors. If you can give them outstanding care, come and make a difference at Royal Star & Garter Homes.
A long-established military charity, we care for ex-Servicemen and women and their partners who live with disability or dementia. Our aim is to give them expert nursing and a friendly, comfortable place to live.
We rely on generous donations to help hundreds of people nationwide. And we want our supporters to get a first-class service every time they give. You’ll make sure that’s the case by providing a great experience, with excellent donor care and efficient payment processes. In practice, that means dealing with donors via email and telephone, and sending acknowledgement letters and emails. You’ll also maintain our fundraising database (Raisers Edge), update donor records and manage Gift Aid processes. At the same time, you’ll support fundraising activities and work closely with Finance, making sure that income reconciliation is efficient and accurate.
It’s a key role that calls for experience in a customer-focused environment. A previous role in Fundraising would certainly be an advantage. You’ll also need an eye for detail, a head for numbers and experience of banking and reconciliation. Strong IT skills including knowledge of CRM databases will be essential too. But above all, you’ll need natural people skills and a gift for building relationships. Organised and professional, you’ll express yourself well and support the work we do.
If you’d like to play your part in helping us care for hundreds of people who’ve served the UK, please click below for more information and to apply via our website.
Please note, it is preferrable to email your CV and cover letter to the email address provided on the website.
Data savvy Supporter Care Assistant needed asap to join a well known charity in North West London!
Supporter Care Assistant - Up to £24,000 pro rata - 1 month rolling contract - North West London
This globally renowned charity supports children in conflict zones and provide humanitarian support as well as longer term stability with housing and education. They are now looking for a Supporter Care Assistant to join them for 1 month (rolling contract).
As Supporter Care Assistant you will be joining the Fundraising and Marketing department and will be fully responsible for all the admin duties. You will be also updating the CRM database (Salesforce) and dealing with donations and fundraisers.
To be perfect for this Support Care Assistant you MUST HAVE:
- CRM experience.
- Be data savvy.
- Ideally have experience working in a supporter care environment.
- Be available to start immediately!
If this Supporter Care Assistant role ticks all your boxes, apply now!
Supporter Care Assistant - Up to £24,000 pro rata - 1 month rolling contract - North West London
If this role isn't what you're looking for don't worry. At Stopgap we cover all permanent and freelance marketing positions, with specialist industry sector teams. You can check out all of our roles on our website and sign up for job alerts so you're the first to know about a new opportunity . Marketing Recruitment - The Stopgap Way.
circa £26,000 per annum pro rata
Fixed term – 3 months
Unicef ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.
Unicef UK’s Supporter Care team needs a Supporter Care Adviser to champion the needs of Unicef’s supporters, always ensuring that they are at the centre of our work for children. As the first point of contact for both our supporters and members of the public, we ensure that the very best experiences are being felt by all those that contact and engage with us.
As Supporter Care Adviser, you will be joining a dedicated team during our busy winter campaign. You will provide the highest level of supporter care service and help expand relationships by responding to enquiries received though a range of contact channels.
To succeed, you will have previously worked in a customer contact environment, using a variety of communication methods, including social media, and have used databases. You will also be able to work effectively and cooperatively as part of a team, taking ownership of queries and seeing them through to an effective resolution.
Our Supporter Care service is available from 8am to 6pm, so you will need to be able to work eight hour shifts across this period.
Closing date: 5pm, Monday 23 September 2019
Interview dates: Wednesday, 9 October and Friday, 11 October 2019
We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, candidates with disabilities, and from men, because we would like to increase the representation of these groups at this level. We want to do this because we know greater diversity will lead to even greater results for children.
Unicef UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.
We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.
If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion.
Please note that we only provide feedback to shortlisted candidates. Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)
You’ll be part of an award-winning Fundraising and Marketing department which prides itself on innovation and collaboration in order to inspire our donors, fundraisers and supporters. We’re looking for someone who is ambitious, proactive and passionate about fundraising and who believes in creating a personal and rewarding experience for the UK public to make a difference to the lives of the world’s most vulnerable children.
War Child has experienced considerable growth in recent years. We have invested heavily in our fundraising division with the vision to grow our individual supporter and donor base.
This role is part of the Supporter Engagement team and is responsible for delivering excellent service to War Child fundraisers, donors and prospective supporters, building strong and loyal relationships through face to face, verbal and written communication and ensuring efficient administration of donations and maintenance of accurate database records.
Who we are:
Muslim Aid is a British, faith-based international development organisation that provides support to communities around the world affected by disasters, conflict or endemic poverty without regard to their social, religious, or ethnic background.
What you’ll be doing:
The Supporter Experience team is involved in ensuring the supporter experience is at the heart of everything we. We are aiming to increase the depth and value of supporter relationships whilst encouraging repeat giving or multiple interactions. The purpose of this role is to design and implement first class stewardship plans to ensure our amazing supporters have a great experience with Muslim Aid and care about the cause for many years.
The Supporter team plays a pivotal role in making Muslim Aid more data and insight driven in the way we fundraise and communicate with supporters. The team will take a lead in mapping supporter journeys by using a data driven methodology to ensure we are implementing insights to improve the way we engage with our supporters.
As a confident communicator, you will help develop a culture based on understanding and interpreting supporter behaviours and motivations. Using this information, you will lead on mapping journeys and experiences across communications, campaigns and the fundraising portfolio to maximise a supporter’s lifetime value.
Who we are looking for:
The ideal candidate will be IT literate and proficient using Excel to handle data. You will have significant supporter/customer care experience obtained from the commercial or charity sectors. You will understand the importance of a supporter journey and how to map and track that journey to ensure each step is fully understood and engaged with.
You will have experience of working in a busy environment, prioritising activities appropriately and managing multiple, conflicting priorities. You will also have proven experience of developing internal relationships across a complex organisation – working with internal clients to develop and adapt briefs to improve supporter experience.
Why you should apply:
If you are ambitious and self-motivated, with the ability to work with a high degree of autonomy this role is an exciting opportunity. You will be joining a supportive, highly-skilled, passionate organisation as a specialist in your field.
How to apply:
To apply please submit your cover letter (no more than 1 page) and CV to us.
Muslim Aid’s recruitment and selection procedures reflect our commitment to the safety and protection of children and vulnerable adults in our care/employment. Successful candidates will be expected to undergo a DBS check (Basic, Standard or Enhanced depending on the role). In addition, all successful candidates for finance roles will undergo an Experian Credit Check.
New opportunity not to be missed! Farleigh Hospice is looking for an experienced Database Administrator to join our growing team based in Chelmsford. In return, you will receive a competitive salary of £21,199 - £22,917 per annum, pro rata plus excellent benefits.
Farleigh Hospice provides care to people affected by life-limiting illnesses across mid Essex. Since being established in 1982, our hospice and our team of healthcare professionals has grown and evolved to meet the changing needs of the community we serve. We help patients to live as actively as possible from the point of diagnosis to the end of their life, by providing physical and emotional care, free of charge.
The Database Administrator role
As our Database Administrator you will be responsible for providing the key support function to the Commercial directorate through day to day management and development of the Farleigh Hospice database. You will ensure that all income generating activities are run through the database in order to analyse these activities and provide evidence enabling their potential to be maximized.
Hours per week: 37.5 hours per week
A career at Farleigh Hospice could be the most rewarding career move you’ll ever make, we offer a wide variety of benefits including:
- Training and development opportunities
- Occupational maternity pay
- Occupational sick pay
- Death in service plan
- Employee Assistance 24/7 helpline
- Health Plan (provided via Simplyhealth) including dental, optical, chiropody, prescriptions, and flu jabs (subject to terms and conditions)
- Gym membership discounts
What are we looking for in our Database Administrator?
Essential to this role is extensive knowledge of GDPR in relation to data selection and communication preferences
Closing Date: 4th September 2019
Interview Date: 10th September 2019
Don’t miss out on this fantastic opportunity – click ‘Apply’ now to find out more about becoming our Database Administrator!
Please note that should the volume of applications be high Farleigh Hospice may decide to close this vacancy earlier than the specified date.
Farleigh Hospice is an Equal Opportunities Employer. Positions may be subject to DBS Disclosure.
Charity Registration No: 284670
Recruiting a Support Worker to join our Mental Health service in Lambeth!
£21,944 per annum, 40 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.
Lambeth Long-term Mental Health is an accommodation based service, set across south Lambeth. We have three staff based hubs where we provide long-term supported housing on site, and five visiting support services, where customers live more independently. We also service two short-term post hospital discharge schemes for customers, who need support following hospital admission. The role of the Team Leader is to support front line staff fulfil their roles, and assist the Contract Manager with developing and sustaining a good quality service to all our customers. An essential part of this role involves developing good partnership working with landlords, care and social work teams.
To enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community by providing a flexible and individually tailored support package.
- Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Manager
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Develop and maintain links with all key agencies and service providers in the local community
- Empower customers to ensure they receive the service and benefits they are entitled to
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
- Adhere to Look Ahead's Policies and Procedures
- Engage in learning and development activity to increase knowledge and skills
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours
- Good Standard of English, Maths & IT Skills
Skills, Knowledge and Experience:
- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector
- Experience working in mental health
- Experience of working within a supported housing/accommodation based service
- Experience of working within a social inclusion/ customer engagement role
Please note that we have the right to close any vacancy before the advertised closing date if we have received a high number of applications.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.