• Are you looking for volunteer roles ?

    Go to volunteering section

297

Supporter care administrator jobs

Job Alerts On

Get job alerts sent straight to your inbox.

By clicking 'Create alert' you agree to the Terms and Conditions applicable to our service and acknowledge that your personal data will be used in accordance with our Privacy and Cookie Policy and you will receive emails and communications about jobs and career related topics.

You will now get the latest from this search sent to your inbox.

You can manage your job alerts by clicking here:

Victim Support, Gateshead (Hybrid)
Up to £26227.50 per annum
Posted today
Action Duchenne, Remote
£30,799 - £36,421 per year
An opportunity to support families and boys living with Duchenne Muscular Dystrophy across Scotland
Posted today
Closing in 3 days
Microbiology Society, Clerkenwell (Hybrid)
£26,000 per year + Benefits
The Events Administration Assistant will provide comprehensive administrative support across the Society’s events programme.
Posted 2 days ago

Upload your CV

Save time when you spot your dream job. Upload your CV with ease.

Upload CV
Look Ahead Care Support and Housing, Islington (Hybrid)
£26936 - £35000 per annum + Free DBS
Posted 1 week ago
Working Well Trust, Kingston upon Thames (Hybrid)
£35,000 per year
Working Well Trust are growing their service in Enfield IPS Services to support individuals to gain and maintain employment.
Posted today Apply Now
Housing Justice, Multiple Locations (Hybrid)
£36,191 per year
Empower refugees, support hosts, and deliver life-changing housing solutions in a compassionate, people-first team.
Posted today
Victim Support, Shipley (Hybrid)
Up to £26227.50 per annum
Posted 2 weeks ago
Victim Support, Preston (Hybrid)
Up to £26227.50 per annum
Posted 1 week ago
Age UK Wandsworth, Wandsworth (On-site)
£26,936 per annum
A new and exciting opportunity for an administrator to support our Home Together Service.
Posted 4 days ago
Transforming Lives for Good (TLG), Multiple Locations (Hybrid)
£26,091 (FTE)
Posted 2 weeks ago
Page 1 of 20
Gateshead (Hybrid)
Up to £26227.50 per annum
Full-time
Job description

Are you passionate about delivering excellence for victims and witnesses? Do you thrive in fast-paced environments, enjoy working with others, and want to make a meaningful difference to those impacted by crime?

Victim Support is seeking a confident, organised Administrator (internally known as a Service Delivery Assistant) to work in our Witness Service Referral and Information Centre (RIC), the first point of contact for witnesses and professionals within the criminal justice system (CJS). You will play a pivotal role in ensuring that information received can lead to creating support cases for victims and witnesses to assist in them receiving high-quality, timely, compassionate contact and support.

We are looking for someone who brings strong administration and communication skills, and a commitment to supporting a high-performing team. You'll work with Triage and Early Intervention Officers, contacting and obtaining information from the Witness Care Unit (WCU) or the Crown Prosecution Service (CPS) to ensure witness receive timely contact.

If you're motivated by team work and organising case files, we would love to hear from you.

What We Offer

At Victim Support, we are committed to supporting and developing our colleagues. Our competitive rewards and benefits package includes:

  • Flexible Working Options - Including hybrid working where applicable
  • Generous Annual Leave - 28 days plus Bank Holidays, with options to buy or sell leave
  • Birthday Leave - An extra day off to celebrate your birthday
  • Pension Plan - 5% employer contribution
  • Enhanced Allowances - Enhanced sick, maternity and paternity pay
  • Exclusive Discounts - High street, holidays, gyms, entertainment, and more
  • Financial Wellbeing Support - Access to salary-deducted finance and guidance
  • Wellbeing Resources - Employee assistance programme and wellbeing support
  • EDI Networks - Opportunities to engage in colleague groups promoting equity and inclusion
  • Sustainable Travel Schemes - Cycle to Work and season ticket loans
  • Career Development - Comprehensive training and ongoing development opportunities

About the Role

As the Service Delivery Assistant - Witness Service (RIC), you will:

  • provide administration support for the Witness Service within the RIC, ensuring a high-quality information, for safe initial contact for all witnesses.
  • ensure cases are ready for daily case allocations, ensuring witnesses receive timely assessments, tailored support, and appropriate referrals.
  • ensure accurate and compliant data entry onto the case management system.
  • assist with rotas and communication across the RIC team.
  • maintain effective relationships with stakeholders, including the WCU, other statutory and voluntary partners.
  • foFster an inclusive, trauma-informed, person-centred approach that recognises diverse needs and vulnerabilities.

You Will Have

  • Strong administration and organising skills.
  • Experience delivering services in demanding environments with a focus on customer experience and service excellence.
  • Good communication skills, both written and verbal.
  • The ability to work without direct supervision, manage competing demands, and maintain organised and methodical working practices.
  • Experience gathering information from multiple sources.
  • Sound IT skills, including the use of Microsoft Office and case management systems.

Additional Information

  • This role involves exposure to emotionally information and requires resilience and emotional maturity.
  • Some travel across England and Wales to meet with the RIC team may be required.



About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.



Organisation
Victim Support View profile Organisation type Registered Charity Company size More than 1000
Posted on: 05 May 2026
Closing date: 02 June 2026 at 11:45
Job ref: 6722
Tags: Social / Support Work