FUNDRAISING DEPARTMENT

The Fundraising team raises private income for MSF field operations globally and to cover MSF’s administration costs in the UK. Donations spontaneously generated by awareness of MSF’s work are also managed by the Fundraising team. In 2018 we raised over £52 million, which includes £19 million from regular donations.

Our goal is to build support by bringing supporters closer to the people that MSF assists, and the medical work that private donations make possible. MSF UK prides itself on the accessibility of the Fundraising team to our supporters and the provision of excellent supporter care; this is central to the philosophy of the team. The Fundraising team actively raises funds from the public, recruiting and maintaining this support through direct marketing campaigns, created in partnership with professional agencies.

This role sits within the Fundraising Operations team; a fast paced team with a varied and large work load.  The post holder will be expected to manage their own task list and prioritise where necessary.

JOB PURPOSE

To manage the administration and financial reconciliation of donations for the Fundraising team. This includes supporting regular Gift Aid and Finance audits. 

The role will also provide ad-hoc support to the Supporter Care team by answering calls from supporters; ensuring these are handled in a professional and courteous manner. 

MAIN DUTIES AND RESPONSIBILITIES  ​

• Manage the daily reconciliation of donations received into the MSF bank and PayPal accounts, as well as, donations received via third party donation and Payroll Giving processing organisations such as CAF, Benevity, Stewardship etc.
• Coordinate the weekly banking of donations processed within the MSF UK office. This involves creating a report for Finance and depositing the cheques at the local bank. 
• Managing failed cheques. This involves reversing income on the database, informing the Finance team and responding to the donor.
• Support the operational processes in place for financial reconciliation, maintaining and developing new and existing processes, alongside the Finance team
• Produce, and keep up to date, process documentation for all the tasks within the role
• Assisting with ad hoc donation and supporter record administration as required.
• Handling telephone calls from supporters (such as enquiries, processing card donations, change of address, amendments to regular donations etc.)
• Managing a volunteer to support this role.

PERSON SPECIFICATION

Essential

• A systematic and organised approach with a proven ability to follow things through and meet regular deadlines 
• An excellent level of numeracy, combined with accuracy and an attention to detail is a must
• Demonstrable knowledge of Microsoft Excel to an intermediate level including the ability to produce and manipulate pivot tables
• Excellent interpersonal skills with an ability to build relationships with internal and external contacts
• Ability to manage and prioritise a busy workload amid conflicting demands
• Proven ability to work independently within a team environment 
• Excellent phone manner and an ability to connect with supporters 
• Flexibility to take on other related tasks combined with a willingness to learn
• Fluency in written and spoken English
• Commitment to the aims and values of Médecins Sans Frontières

Full job description available on the MSF UK website. 

HOW TO APPLY  

Please apply on our website by submitting a copy of your CV together with a letter of motivation (please upload as one document) by the closing date: 23/02/2020, 11.59pm.

The Youth Endowment Fund is a bold new attempt to put early intervention at the heart of efforts to tackle youth offending.

Over the last few years, evidence suggests that growing numbers of children and young people have been affected by violent crime. More children have been found carrying knives and a growing number have been recorded as victims. We believe that each individual child is an important member of our community and society has a duty to protect them.

The Youth Endowment Fund is a charity with a £200m endowment and a mission that matters. Founded by youth charity Impetus and its partners the Early Intervention Foundation and the Social Investment Business, we exist to prevent children and young people from getting caught up in violent crime. Many organisations have this calling. Our unique role is to identify what works best and to spread the good news. The Operations Lead has a critical role in ensuring we succeed at this role.

Key responsibilities

All of your responsibilities boil down to this. Working with others especially the Executive Director of YEF, the COO for Impetus and the FDs at the Early Intervention Foundation and the Social Investment Business, you ensure that we:

• Hire, develop and inspire the very best people. You will work with partners to ensure that we hire the best possible staff, provide necessary and effective training, build and maintain a clear and inspiring culture and set of values, gain a clear understanding and strong focus on staff well-being, manage and develop staff effectively and address poor performance when required.
• Provide staff with the tools they need to perform. You will work with partners to ensure that we have the tools we need to deliver including management information, databases, systems and processes, office facilities and more as you see fit.
• Use our resources wisely. You will work with partners to ensure that there is effective financial reporting and controls in place and an effective budgeting process.
• Build our partnership that is more than the sum of its parts: In nearly all of the above you will work with operational staff in each of our partners: Impetus, the Early Intervention Foundation and the Social Investment Business. You will ensure that the partnership operates effectively so that all of the above can be achieved and that we can deliver our goals.

Person specification

• You are brilliant at improving and organising things: You like finding ways to make things operate better for everyone. You enjoy bringing order to what is going on. You are good at getting your head around how a process works and improving it. You are excellent at designing and putting in place effective systems and processes.
• You have significant experience of getting things done: You have a track record to getting things done. In previous jobs, you have held significant responsibility for ensuring challenging projects are delivered on time. You are very reliable. You take pride in making things happen.
• You win people over. People tend to warm to you and respect you. You have built good relationships with very senior people and with very junior people. You are particularly good at working with people in other organisations. You work very well in a team. You are not motivated by being the individual winner. You want the team as a whole to succeed. You don’t care who gets the credit as long as things get done.
• You are interested and experienced in both staff development and financial planning: You are equally at home thinking about the processes and approach we need to recruit and develop great staff as you are thinking about how we control our expenditure and report our finances. You do not need to be a trained accountant, but you are comfortable understanding a budget. You can easily use excel to keep track of expenditure and to project future expenditure.
• You learn fast but remain humble. You are quick at getting your head around things. It wouldn't faze you to have responsibility for organising things that are new to you as long as you have an expert to ask advice from. You like learning and developing. You know how much you don't know as well as what you do.
• You are good at working with partners. You have experience of working with partner organisations and making sure that the partnership is more than the sum of its parts.
• You don't want your days to pass without making a difference. You want to play a significant part in a charity that is making a difference. You like the idea of doing a job that makes young people safer.
• You have experience working with young people. You have experience working directly with or managing staff who work directly with young people, preferably having worked for a youth charity. Ideally you also have experience of working with charities or a variety of different sizes.
• You are a good strategic thinker. People say that you are good at seeing the big picture as well as the detail. You have experience of wrestling into place a strategy for a project or organisation. You are able to see things from different points of view.

Are you passionate about mission? Are you organised and a people person? Do you want to play an essential part in Christians living out their calling to mission overseas? Are you flexible and hard working? This might be the role for you! We’re looking for someone to support mission personnel from recruitment to end of service, and to play an important role in the team that takes care of them.

As the Mission Personnel Administrator you will be responsible for providing administrative support to enable the:

· selection, preparation and debriefing of Christian mission workers

· collation and updating of overseas recruitment opportunities

· processing of overseas travel for mission workers, including booking flights and acquiring visas

· maintenance of accurate records using an electronic database

We are looking for an individual with a desire to enable others to serve in cross-cultural mission overseas and a willingness to pitch in and be helpful in all we do.

You will have excellent administration and organisational skills, be computer literate with the MS Office suite of software and have good interpersonal skills, with the ability to relate well to all age groups. This is a stimulating, busy and very fulfilling role.

The successful applicant will be a committed Christian. The nature of this role means that this is a specific occupational requirement.  

Location : Didcot, Oxfordshire

Hours : 35 hrs per week / full time

Salary range : £19,493 to £23,544

Closing date : 9 am, Monday 2 March 2020

 Interview date : Friday 13 March 2020

If you would like to discuss this role further please feel free to contact Becky Hembery, Head of Mission Programmes at BMS World Mission, Didcot Oxfordshire.

For full information and to download an application form and job details, please visit our website. 

BASE LOCATION: London, Waterloo, UK

REPORTING TO:  

Supporter Relations Coordinator

LINE MANAGEMENT RESPONSIBILITIES: n/a

Islamic Relief:

Islamic Relief is an international relief and development agency striving to alleviate poverty and suffering around the world regardless of colour, race or religion. Established in 1984 in response to the widespread famine in Africa, Islamic Relief has grown to be a key, well known and respected aid agency in disaster relief and the on-going development of people in over 25 countries.  It specialises in Education & Training, Health and Nutrition, Water & Sanitation, Income Generation, Orphans’ Support, Emergency Relief and Disaster Preparedness.  Islamic Relief is a member of the Disasters Emergency Committee (DEC) and is an implementing partner for DFID, ECHO, the World Food Programme and UNHCR.

PURPOSE OF DIVISION (IRUK)

Islamic Relief UK (IRUK) is a Strategic Business Unit (SBU) that is part of Islamic Relief Worldwide. IRUK’s focus is strengthening effective funding, mobilising for change through advocacy and awareness-raising and strengthening programme development and delivery. IRUK works with various partners and institutions, from governments, non-governmental organisations and local authorities to grassroots communities.

JOB PURPOSE:

To manage IRUK’s switchboard and phone enquiry system and to administer the entry of data on the fundraising database. This will include processing donations, updating supporter details and maintaining supporter records and ensuring that information held is accurate, appropriate and up to date.

BASE LOCATION: London, Waterloo, UK

REPORTING TO:  

Supporter Relations Coordinator

LINE MANAGEMENT RESPONSIBILITIES: n/a

Islamic Relief:

Islamic Relief is an international relief and development agency striving to alleviate poverty and suffering around the world regardless of colour, race or religion. Established in 1984 in response to the widespread famine in Africa, Islamic Relief has grown to be a key, well known and respected aid agency in disaster relief and the on-going development of people in over 25 countries.  It specialises in Education & Training, Health and Nutrition, Water & Sanitation, Income Generation, Orphans’ Support, Emergency Relief and Disaster Preparedness.  Islamic Relief is a member of the Disasters Emergency Committee (DEC) and is an implementing partner for DFID, ECHO, the World Food Programme and UNHCR.

PURPOSE OF DIVISION (IRUK)

Islamic Relief UK (IRUK) is a Strategic Business Unit (SBU) that is part of Islamic Relief Worldwide. IRUK’s focus is strengthening effective funding, mobilising for change through advocacy and awareness-raising and strengthening programme development and delivery. IRUK works with various partners and institutions, from governments, non-governmental organisations and local authorities to grassroots communities.

JOB PURPOSE:

To manage IRUK’s switchboard and phone enquiry system and to administer the entry of data on the fundraising database. This will include processing donations, updating supporter details and maintaining supporter records and ensuring that information held is accurate, appropriate and up to date.

KEY WORKING RELATIONSHIPS

Regular communication with line manager and SRU colleagues to ensure that the duties of the department are fulfilled effectively.

SCOPE AND AUTHORITY

The role is to manage the IRUK switchboard and enquiries via phone and email. Assistants will also be responsible for updating and maintaining supporter records on Raisers Edge database. Follow a routine in daily tasks set by the line manager. Ensure that the correct donation categorisation is allocated when processing donations. In addition, the job holder provides administrative support to the unit. Day to day database maintenance tasks, updating records and maintaining accuracy.

Assisting with the call centre during campaign season (Ramadan, Orphans, Emergency/DEC Appeals, Outbound calling campaign).

Scope of the Role:

• The role is to manage the IRUK switchboard and enquiries via phone and email. Assistants will also be responsible for updating and maintaining supporter records on Raisers Edge database. Follow a routine in daily tasks set by the line manager. Ensure that the correct donation categorisation is allocated when processing donations. In addition, the job holder provides administrative support to the unit. Day to day database maintenance tasks, updating records and maintaining accuracy.
• Assisting with the call centre during campaign season (Ramadan, Orphans, Emergency/DEC.

Responsibility for Resources:

• This role is responsible for ensuring that data on Raisers Edge is accurate, updated and accessible and managing the IRUK switchboard and enquiry line.

KEY ACCOUNTABILITIES

The job holder is accountable for fulfilling his or her roles and responsibilities in line with Islamic values and principles of fairness, humanity, honesty, respect and fair treatment of his/her colleagues and staff. The following are the main responsibilities that the role holder will be accountable for:

1. Managing the phone lines and online enquiry systems:

• To be the first point of contact for the callers of IRUK and ensure a high level of customer service is delivered and maintained
• To manage switchboard calls, deal with enquiries and the processing of donations efficiently whilst communicating professionally at all times
• To manage all the enquiries via the various email inboxes and postal enquiries
• Donor care of IR individual donors. This includes selection of suitable fulfilment in response to donations and the successful handling of any donor enquiries, instructions and complaints and communication with donors by mail, phone and email
• Achieve the best possible outcome for IR from each customer contact. This will involve pointing customers towards an engagement with IR that is the most suitable for the customer and the most beneficial for IR. Promote and effectively communicate Islamic Relief’s various projects, funds and campaigns including the Gift Aid scheme.

1. Receiving and processing donations

• To open post, to sort, batch and process supporter donations onto the database
• Maintaining mail statistic for donations received through the post
• Counting cash collections received Waterloo office
• Carry out banking for postal donations received through the departments
• Ensure all payments are processed, reconciled and banked within a secure environment, ensuring that credit card data is protected and held securely in-line with business rules
• Processing postal donations, Branch Receipt Books, Bank Transfers, Payroll Giving and CAF donations ensuring that the correct fund and appeal code is allocated to supporter records within agreed timescale
• Logging and processing the event forms from CFV team
• Following up with pledges made at events
• Setting up direct debits and standing orders
• Data cleaning: update on a regular basis supporter records with amendments such as ‘No Mailing’ status; identify duplicate records and incomplete address lines
• Keeping up to date with changes in procedures and processes in donation related work e.g. ways of capturing and entering data

1. Administration

• Filing Gift Aid Declarations, standing order mandates, direct debits and donation coupons
• Ensure all filing and paperwork storage is maintained to the highest standards
• Administration of Direct debit cancellations and amendments
• Administration of Standing order, Direct debit cancellations and missed payments.
• Processing Lodgements for Donation Station donations and Providing support and guidance to Donation Station users to enable them to process donations competently and correctly
• Handle enquiries relating to Donation Station processing
• Constantly monitor and look to improve the qualitative effectiveness of the work produced by the SCU team. This will include working on your own initiative to effect measurable improvements in supporter care and data quality
• Handle Waqf-related enquiries and ensure information is sent to and received from the Waqf Department in a timely manner, particularly where it affects Waqf donors
• Responsible for preparing acknowledgements, deeds, and reports to donors
• Contribute to the efficient running and good practice of the SRU Department and undertake other initiatives as required

1. Call Centre Supervision

• Assisting with the induction and training for volunteers.
• Managing the call centre during campaigns season. This includes working flexible hours to ensure sufficient supervision is provided (working unsociable hours during peak times as well as weekends.)

1. Project Work

• Be involved in department or organisation project teams or working groups where appropriate
• Providing additional support to the SRU team as and when necessary such assisting with departmental projects. E.g. DEC/Charity Week and working on orphans reports when requested

• Volunteer Management. This includes managing office volunteers and managing the pool of Live appeal Volunteers. Assist with the volunteer training, overseeing it on the night and arranging transportation when needed.

1. Project Work

• Effectively deal with complaints, ensure learning from complaints is taken on board. Implement and develop processes for monitoring and report against IR’s centralised complaints procedure

• Work closely with key departments within IRUK to ensure that all communications to supporters is kept up to date and that service to supporters is co-ordinated and continuous.
• Participate in meetings requested by line manager and to ensure that decisions from any meetings are followed up
• Liaise with relevant external organisations as and when required
• Work flexibly according to the demands of the organization and carry out any duties with the competence of the post holder, assigned by the Supporter Relations Coordinator including managing and taking part in Live appeals when required
• Contribute to the effective and efficient running of Islamic Relief as appropriate Participate, as appropriate, in Staff forums and Meetings
• Adhere to Islamic Relief’s Policies and Procedures

1. General Duties

• Be flexible within the broad remit of the post
• Comply with organisational policies and practices
• Encourage effective cross departmental working through personal example
• Keep professional knowledge and expertise up to date
• Attend internal and external meetings as required and contribute positively.
• Undertake any other duties commensurate with this post as reasonably requested by the line manager
• Represent Islamic Relief to the wider community as appropriate to role and authority
• Treat all colleagues, volunteers and members of the public with dignity and work within and adhere to Islamic Relief’s equal opportunities statement and polices.
• Ensure professionalism and credibility at all times.
• Undertake any other tasks or projects as deemed appropriate by line manager within the scope of the role.
• To upkeep the reputation and values of Islamic relief at all times.

PERSON SPECIFICATION

It is essential that the post holder shows a good understanding and empathy with the Islamic values and principles as well as commitment to Islamic Relief’s vision and mission.

Essential Criteria:

Experience

• Demonstrable experience in a similar role
• Experience of using databases
• Excellent telephone manner
• Experience of working with sensitive information

Skills, Knowledge and Attributes

• Good levels of computer skills with experience of working with databases and competent in Microsoft Office applications such as Word and Excel.
• Fast and accurate data entry skills
• Good standard of numeracy
• Proven administrative skills
• Good written skills
• Ability to work in a methodical manner with attention to detail
• Ability to organise and prioritise own work and meet deadlines
• Must be a team player as well as being able to work on own initiative
• Strong empathy for the aims and work of Islamic Relief
• Knowledge of Data Protection Act

Desirable Criteria:

• Experience of working with volunteers

Personal Qualities

• A genuine passion for making a difference
• Understanding of and affinity with Islamic Relief values

Other requirements

• Willingness to work longer hours, including weekends, during peak campaigns and emergencies.

All We Can is looking for a highly motivated and enthusiastic Supporter Care Officer to join our small, friendly Public Engagement Team. We are looking for someone who is proactive and energetic and shares our commitment to helping people living in some of the world’s poorest communities by ending the suffering caused by inequity and injustice.

As the Supporter Care Officer you will oversee the collection, import, maintenance and analysis of data. You will seek out the most efficient and effective methods of recording, organising and utilising data that fully supports organisational processes, as well as future innovation strategies and initiatives.

Using our CRM system, Raiser’s Edge, you will lead on data selections, data segmentation, marketing analysis and how insights support business. You will ensure more effective and tailored communication with our donors and supporters.

Outgoing, with an ability to build rapport quickly, you will enjoy dealing with supporters. As first point of contact for All We Can supporters you will use your excellent listing and communication skills, and above all a real passion for delivering an excellent supporter experience, to engage and steward supporters.

This is an exciting and varied role working as part of a friendly and passionate charity, with an opportunity to make it your own and make a difference!

If you are interested in the role of Supporter Care Officer please read the full job application pack  and complete the application form which are both downloadable from the All We Can website and return it to us by 12:00 21 February 2020.

Salary: £24,000 per annum

Term of appointment: Permanent, 7 hours a day (35 hours per week)

N.B.: You must have the right to live and work in the UK to be considered for this role.

About All We Can:

All We Can is an international development and emergency relief organisation. It helps find solutions to poverty by engaging with local people and organisations in some of the world’s poorest communities to end the suffering caused by inequality and injustice.

All We Can is the Methodist development and relief agency and an integral part of the Methodist Church in Britain’s response to international development and relief with its vision, priorities and values grounded in Christian principles.

Application Instructions:

Please send your completed application form to Patti Tobin, Office Manager.

Applications will be reviewed as soon as they are received, so early submissions are encouraged.

Applications are welcome until the deadline of 12:00 21 February 2020.

Interviews will be held on the 06 March 2020.

Applications will be reviewed on an on-going basis and interviews of strong candidates may be conducted before the advertised date. Early applications are strongly recommended.

Note: We do not accept CVs or other documentation, the All We Can application form must be completed for you to be considered for the job. The appointment is subject to a Disclosure and Barring check, please see application form for full details. We do not wish to be contacted by recruitment agencies.

All We Can is the operating name of the Methodist Relief and Development Fund, a charity registered in England and Wales, number 291691

Want to use your skills in supporter care to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere?

Join WaterAid as a Supporter Care Advisor to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good. On top of that you'll be joining a 2018 Great Place to Work® award-winning organisation.

The WaterAid Supporter Care team deliver an exceptional supporter experience and champion this across the organisation.

As our engaging and inspiring Supporter Care Advisor you will be the first point of contact for our supporters and motivate them to be part of our work.

This is initially a six month fixed term, full time role.

In this role you'll also:
* Engage, inspire and motivate people to support WaterAid and be part of our work for the long term

* Advise and accurately amend supporters' donation, contact details and communication details in line with compliance requirements

* Process non-standard donations within agreed turnaround times, tailoring and personalising letters to meet the needs of our supporters

* Support a programme of outbound calling to steward those supporting WaterAid through a variety of activities

* Proactively seek ways to change or enhance Supporter Care processes and procedures and implement improvements as appropriate

To be successful, you'll need:

• Proven experience of excellent customer/supporter service skills
• Strong written and verbal skills
• A positive and proactive approach with 'can do' attitude

To see the full job pack, please click "Apply"

Please apply by submitting your CV and a cover letter into one document in either Word Document or PDF format.

Applications will close one minute before midnight on 23 February. Availability for interview is required w/c 2 March.

Salary: £22,100 pro rata with excellent benefits.

Additional Information
WaterAid benefits include:

• 36 days holiday (including Bank Holidays)
• Option to buy an extra 5 days annual leave
• We offer a generous pension plan with employer contribution of up to 10%
• Flexible working conditions, including the opportunity for part-time work and home working up to 2 days a week
• Season Ticket Loan
• Free annual eye tests
• Pay as You Give charitable giving scheme
• Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave.
• Sabbaticals
• Volunteer Day

WaterAid is currently located at Durham Street, Vauxhall. However, we will be leaving our current location in the summer of 2020 (likely to be June/July 2020) and moving to 20 Canada Square, Canary Wharf. Therefore the London Office location and contract base, if you are successfully offered the role, will change. This will be discussed at the interview stage with you.

We are unable to provide sponsorship for this post. In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK.

WaterAid is committed to ensuring that wherever we work in the world there is no tolerance for the abuse of power, privilege or trust. WaterAid reinforces a culture of zero tolerance towards any form of inappropriate behaviour, abuse, harassment, or exploitation of any kind. The safeguarding of our beneficiaries, staff, volunteers and anyone working on our behalf, is our top priority and we take our responsibilities extremely serious. All staff and volunteers are required to share in this commitment through our Global Code of Conduct. We will conduct the most appropriate pre-employment references and checks to ensure high standards are maintained.

WaterAid is an equal opportunities, disability-confident employer and committed to achieving the highest standards of diversity, fairness and equality. Should you have a disability and require any additional support, please contact us.

The MND Association have an exciting opportunity for a Supporter Care Officer to join our Supporter Care Team in our Fundraising Directorate on a 12-month fixed term contract at our national base in Northampton.

Salary: c.£22,000 per annum plus benefits

Location: Northampton

Hours: Full Time 37 hours per week

Contract Type: 12 Month Fixed Term Contract

About the role

The Supporter Care Officer provides a comprehensive first point of contact service to potential supporters that contact the Association. You will be dealing with telephone calls, emails, written and web-based enquiries, with all the information being accurately recorded and updated to our Raiser's Edge database.

You will provide an excellent supporter care service to our existing members, donors and supporters and assist the Fundraising department in maximising income, whilst positively engaging, inspiring and motivating people to support the Motor Neurone Disease Association.

What are we looking for?

We are looking for an outstanding team player who will provide a first-class level of customer service to our supporters and wider teams.

You will:

• have outstanding communication skills with the ability to build rapport
• be able to work on your own initiative, prioritise workloads and multi-task
• be a positive, strong team player
• have excellent organisation and time management skills
• have experience of building good working relationships across teams
• possess strong digital skills with good working knowledge of Microsoft Office and use of databases

Please view the job description to view the full accountabilities of this role.

How to apply?

If this sounds like the perfect opportunity for you, please apply now.

About Us

The MND Association is going through some exciting changes - embracing agile working, introducing new technology and, in a recent move to a new, flexible office space.

These changes, together with a high level of trust and performance driven culture, will give staff the freedom and flexibility to work in the best way for them, the Association and, most importantly, people with MND.

The MND Association was founded in 1979. Our mission is to improve care and support for people with MND, their families and carers. We also fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised and addressed by wider society.

Important Notices

Please submit your application as soon as possible; due to the high volumes of applications we receive, and we reserve the right to close any adverts before the closing date once we have received sufficient applications.

Please note, our National Office has now relocated to new premises in Moulton Park, Northampton.

At the MND Association we are committed to equalities and value diversity. We are working hard to remove perceived and actual barriers to participation by people with and affected by MND, current and future staff and volunteers and stakeholders.

Demelza provides specialist care and emotional support for children and young people with terminal conditions and their loved ones, across Kent, East Sussex and South East London.

Every role at Demelza contributes and impacts on our ability to support each child, young person and their family achieve the best possible life, whatever their challenges.

We seek a dynamic individual to join the Fundraising and Marketing team as the Supporter Relations and Data Executive. You will not only be an individual with the desire to deliver and provide exceptional levels of customer service, but also have the ability to ensure that our data is consistent and of a high quality, through the development and delivery of processes and training.

You will have proven experience of working with a database to accurately record information, as well as produce reports and analysis. You will be an excellent communicator with demonstrable experience of building good relationships and also delivering training. Excellent IT skills and use of Microsoft Office programmes is essential.

Experience of working in a customer service environment is essential for this role. Previous experience of working with Raisers Edge NXT is desirable.

Apply now to join #TeamDemelza and be part of our passion and dedication to be there when we are needed the most.

Closing Date – Tuesday 10th March 2020

Interview Date – Thursday 19th March 2020

For more information and to apply for this role, please visit our website.

Enhanced DBS Disclosure check may be undertaken dependant on role. Demelza is an equal opportunities employer. Registered Charity No 1039651. Demelza is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. To see how we process your data, please visit our website and view our Recruitment Privacy Notice.

Recruiting for a Support Worker to join our Learning Disabilities service in Stevenage!

GBP 18,720 per annum, 40 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more

Oakview is a supported living project for 10 customers with mild to moderate learning disabilities. It provides a 24/7 support service, with an emphasis on choice and control for customers, enabling them to achieve greater independence, improved quality of life and integration into the wider community. Oakview is a supported living project for 10 customers with mild to moderate learning disabilities. It provides a 24/7 support service, with an emphasis on choice and control for customers, enabling them to achieve greater independence, improved quality of life and integration into the wider community. Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. This includes providing personal care, domestic duties, emotional and social support in a person centred way. Staff will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.
The service is staffed 24/7 and all staff is required to cover at least one sleep in a week.

Key Responsibilities:

- If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer. In some services, this will include delivering personal and physical care as appropriate
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Participate in the support planning and risk management, as facilitated by the lead Support Worker
- Carry out security duties to ensure the safety of the customers and premises
- Monitor the CCTV throughout the shift
- Enable customers to make full use of community facilities by providing support as directed
- Carry out support duties to enable customers to integrate into the community including e.g. accompanying the customer to attend benefit agency appointments and meetings, go shopping, to enquire at colleges about possible courses, to visit various public amenities
- Report any observations relating to customers welfare
- Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements
- Ensure Look Ahead Health and Safety policies and local protocols are adhered to at all times
- Maintain records as required at the project under the direction of the Support Workers/ management
- Participate in team meetings/reviews and the general development of the service
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Flexible
- Open to feedback and self development
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Ability to cope positively with challenging and diverse behaviour

Skills, Knowledge and Experience:

Essential:

- NVQ Level 2 or equivalent or experience within charity/social care sector

Desirable:

- Experience in working with people with Learning Disabilities and Autism

Please note that we have the right to close any vacancy before the advertised closing date if we have received a high number of applications.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

I'm working alongside a world-famous postgraduate art institute on a permanent HR Operations Administrator role based in West London. My clients looking for a switched on all-rounder who can help in a wide range of areas across the HR team.

The organisation is expanding and their looking for an excellent HR Operation Administrator who can help out in a wide range of HR duties. The current HR team is friendly and will allow you to develop and build a strong career in HR.

The key responsibilities for this job include dealing with large volumes of recruitment and employment records for Payroll. You'll be working closely with areas of the organisation where you'll advise and report back on your findings.

The chosen candidate will have experience of using iTrent and stonefish as these are the two main systems the organisation uses. You must have experience of working in a Higher Education HR team before. High attention to detail is key and you must be able to hit the ground running.

For more information on this role, please get in touch at [email protected]

We are looking for a friendly person with excellent customer service skills to be the face of BSR! This is an exciting opportunity for someone who enjoys working with people and is looking for a varied role in a small but perfectly formed organisation.

The British Society for Rheumatology (BSR) is a UK wide membership organisation for health professionals in rheumatology. The BSR works to promote excellence in the care of people with rheumatic and musculoskeletal disorders and to support those delivering care at every step. The BSR works to ensure that clinicians, nurses and health professionals are educated and trained to provide high quality care. Our members look after every stage of life; children, adolescents and adults, across the whole patient pathway.

Role purpose

BSR owns and is responsible for its headquarters, Bride House and for the health and safety of our staff and visitors. The building has five floors with the BSR occupying the 3rd and 4th floor. The 1st floor is occupied by tenants who have a common interest in musculoskeletal and other health related issues. The 2nd floor is occupied by a commercial tenant. The Front of House & Operations Administrator role sits within the operations department within BSR, but their duties will include providing receptionist and facilities support to all the organisations in the building. This will include receiving and transferring calls, receiving and directing guests, contractors and other visitors.

The post-holder will be the face of BSR and be a crucial member of the team conveying the professional approach, brand and reputation of the society.  The postholder will also manage the diaries of both the BSR President and Chief Executive. 

Key responsibilities:

Front of House Duties

• Receive and direct BSR and tenants’ guests
• Record all arrivals and departures in the visitors book; issue passes to visitors and staff
• Receive contractors and inform the operations department; maintain the contractor log book, ensuring contractors are recording their activity
• Take calls and re-direct according to the directory provided
• Maintain the room booking schedule
• Set up meeting rooms and/or assist committee managers with the set up for their committee meetings; assist with teleconferencing and videoconferencing during committee meetings
• Order and receive lunch bookings, refrigerate if necessary, and set up the lunches for each committee meeting on the day
• Organise travel booking for members and staff using the preferred supplier, and support staff with arranging couriers and taxis
• Receive, and sort incoming post into labelled trays; accept deliveries for staff or tenants and inform them of arrival; send outgoing post and organise Special, Recorded Deliveries or parcels as necessary
• Report any security, technical or other issues to the Head of Operations & Membership
• Perform the role of fire warden for the ground floor

Ground floor meeting rooms:

• Ensure that meeting rooms are clean and tidy each morning and throughout the day, e.g. check all chairs are in the correct place, replenish water, glasses, pens, pencils and paper pads
• Set up room for specific requirements; e.g. flipcharts, checking Wi-Fi is working, checking AV and computer equipment is working, assisting with the movement of sliding walls to enable changes to the spaces.
• Order stock from suppliers online and replenish stock in the kitchen once a week; take delivered stock to basement on arrival.

• Check and distribute milk supplies to the ground floor kitchen on a daily basis and regularly checking use by dates.
• Keep the coffee/tea point equipment and area clean and tidy.

Diary management and other administrative duties:

• Diary management for CEO and BSR President
• Maintain stationery stock in the basement and order if stocks are low.
• Purchase stamps when stocks are low.
• Monitor generic BSR and junk mail inboxes
• Check that voicemail messages have been listened to and actioned
• Perform ad hoc tasks as required

Inclusion & diversity statement

BSR is committed to encouraging inclusion, equality and diversity among our workforce, and eliminating unlawful discrimination, harassment and victimisation by complying with the Equality Act 2010.

We want a working environment free of all of the above, where individual differences and the contributions of all staff are recognised and valued.

To do this, we will proactively tackle discrimination and disadvantage and ensure that no individual or group is directly or indirectly discriminated against for any reason.

BSR values statement:

Leadership - we drive excellence in rheumatology care

Collaboration - we listen, we learn, we improve

Openness - we are inclusive and accessible

Celebratory - we support and celebrate success

Personal Specification

Training, experience & qualifications

GCSE Maths and English (or equivalent)

Customer service experience gained in a receptionist or front of house role

Good organisation and planning skills

Ability to manage own workload and conflicting demands

Understanding of and commitment to confidentiality

Ability to understand and follow instructions

Adherence to protocols and standards

Willingness to work cooperatively in a team

Ability to work calmly under pressure and manage expectations

Positive and professional approach

Experience in diary management

Recognised customer service qualifications

Experience of working in a professional membership organisation, preferably of a medical specialty.

Knowledge & skills

Working knowledge of using Windows, Microsoft office and Outlook.

Knowledge of switchboard systems or telephone systems

Excellent oral and written communication skills

Excellent client care and customer service skills both on the telephone and face to face

Must be eligible to work within the UK.

We're looking for an experienced Administrator to support the work of our Business Engagement team. You will use your first class communication and organisational skills to ensure the smooth running of the Business Engagement Programmes. In particular, you will support the work of the Pc Pals Digital Inclusion Programme and other ongoing programmes within the Business Engagement Team.

With excellent interpersonal skills, and an ability to communicate effectively both in person and over the telephone, you will support the Business Engagement team in building sustainable relationships with local businesses with the aim of developing long term projects and ad hoc events using corporate volunteers that meet the needs of the local community.

Supporter Services Officer

Location: Watford, occasional travel to Holborn and events

Salary: Up to £24,000 per annum DOE

Contract: This initially is a year's contract, possible extension subject to performance review and team expansion plans.

Hours: 35 per week

 Action for Children

Every year, Action for Children impacts on the lives of 310,000 children, young people and their families across the UK, we work tirelessly to support those we work with.  Are you ready to get involved?

We now have an exciting opportunity for a pro-active and confident team player to provide an exceptional customer experience.  This is a year contract, as our team are expanding to take on more fundraising activities across the Charity.  We are looking for a colleague who will work with past supporters to highlight the great work we are doing and see if they would like to be part of this.  It's an exciting time to join us, we are expanding and growing our events and supporter base.

 What does a Supporter Services Officer do?

• Deliver an exceptional customer experience, that engages supporters and facilitates growth in our supporter base
• Provide a friendly and warm service when managing supporter queries.  Ensure that these are dealt with within our service standards and time frames
• You will contact past supporters using a variety of communication methods and work to agreed Key Performance Indicators (KPI's) and financial targets
• Create and identify positive relationships with supporters through effective stewardship to maximise current and potential contribution to Action for Children
• Ensure supporters are thanked and appreciated appropriately and their contributions to our mission understood
• Take ownership of customers issues and follow problems through to resolution
• Fulfil fundraising material requests in accordance with guidelines and procedures

 About you:

• You will have strong customer service skills; these could have been gained in a variety of settings and through a variety of experiences
• Excellent communication skills, you will be happy to spend the majority of your time on the phone
• Happy to work towards targets and be commercially aware
• Client centric in all that you do
• You will be creative and pro-active, able to overcome obstacles and be an excellent problem solver
• An ability to adapt to changing circumstances quickly and effectively
• Be a team player

How we reward you:

• Minimum 29 days' holiday
• Flexible working, including maternity, paternity packages
• Season ticket travel loans
• Company pension scheme
• Discounts at major high street retailers.

Plus there's a lot more besides.

Please refer to the full job description and person specification for further information. 

This role is subject to a Basic DBS check

We reserve the right to close this position early if we have adequate response.

Job title: Supporter Services Advisor
Salary: £20,841.18 per annum + excellent benefits
Location: Chelwood Gate, Haywards Heath
Job type: Permanent
Hours per week: 35
Closing date: 23 February 2020
Interview date: w/c 02 March 2020

We are seeking a positive individual with a commitment to customer service to join our team as Support Services Advisor at our National Cat Centre in Chelwood Gate, Haywards Heath.

Cats Protection is the UK’s leading feline welfare charity with a nationwide network of adoption and homing centres, volunteer-run branches and charity shops. During 2018 we helped around 184,000 cats and kittens, an average of 500 per day.

The Supporter Services team is part of the Cats Protection Income Generation team. We answer queries from supporters about memberships, sponsorships, lotteries, raffles and donations. We also record and update the contact preferences of our supporters to ensure we only send communications which are wanted. The Supporter Services team is also responsible for the management of the Gift Aid scheme for Cats Protection, claiming money back from HMRC to provide much needed assistance to the many cats and kittens in need of help. We look to provide the best service possible to our supporters, although we never stop striving to improve this service.

The office based Support Services Advisors are responsible for maintaining the CARE database in respect of new and existing contacts and providing administration support within the wider Supporter Services and Fundraising team. You will be the first port of call for enquiries coming into the team from supporters and members of the public. Through our various contact channels, you will provide accurate advice and information, ensuring members of the public receive a prompt, professional and courteous service.

Our successful candidate will have previous experience of working within a customer support role or administration role. You will have strong customer service experience, excellent communication skills and be able to keep calm under pressure with great credibility.

To apply for this position please click the APPLY ONLINE button. Our application process requires you submit a CV and answer screening questions – including explaining your interest and suitability for the role. Unfortunately we cannot accept applications or CVs that are emailed to us directly.

Please note the recruitment process for this position will include a competency based interview.

For further details please download the job description, available after you have clicked APPLY ONLINE:
• JD attached
• Candidate information sheet attached