Supporter care administrator jobs

About Cynthia Spencer

Cynthia Spencer Hospice provides specialist palliative care for people living with life-limiting illnesses across West Northamptonshire. Cynthia Spencer Hospice Charity works alongside the Hospice to raise the additional funds needed to support this vital care for patients and their families.

We are on an exciting journey to grow our income and reach more people across our community. Gifts in Wills play an incredibly important role in helping to secure the future of hospice care and we are looking for a dedicated Legacy Fundraiser to develop this important area of our fundraising.

About the role

The Legacy Fundraiser will take ownership of Cynthia Spencer Hospice Charity's legacy fundraising programme, developing activity that increases awareness of gifts in Wills, grows our pipeline of legacy supporters and provides excellent stewardship throughout their journey with us.

The role will oversee legacy activity from initial enquiry and pledge through to notified gifts and estate administration, building sensitive and trusted relationships with supporters, families, executors, solicitors and professional partners.

Working closely with colleagues across Income Generation, Marketing and Finance, the postholder will help build a strong legacy culture and ensure gifts in Wills remain an important and sustainable source of future income for hospice care.

Duties and Key responsibilities

• Develop and deliver an annual legacy fundraising plan to grow awareness, enquiries, pledges and future income.
• Act as the main point of contact for legacy supporters, providing warm, sensitive and personalised stewardship.
• Develop and manage the legacy supporter journey from initial enquiry through to ongoing pledger stewardship.
• Plan and deliver legacy marketing activity across print, digital, email, newsletters and campaigns, working closely with Marketing colleagues.
• Maximise opportunities through national initiatives including Hospice UK legacy campaigns and Remember A Charity Week.
• Build relationships with local solicitors, Will writers and other professional partners across West Northamptonshire.
• Develop talks, events and other opportunities to raise awareness of gifts in Wills with supporters and the wider community.
• Manage notified legacies from notification through to receipt, liaising appropriately with executors, solicitors, families and Finance.
• Maintain accurate records of legacy enquiries, pledgers, notified estates, expected income and payments received.
• Maintain and report on the legacy pipeline, agreed KPIs, campaign performance and income forecasts.
• Use data and insight to identify opportunities and continually improve legacy fundraising activity.
• Develop understanding and confidence around legacy giving across the Charity, supporting colleagues to recognise appropriate opportunities.
• Keep up to date with legacy fundraising best practice, regulation and relevant developments within the sector.
• Represent Cynthia Spencer Hospice Charity professionally and positively at all times.

About You

Experience and Knowledge

Essential

• Experience in fundraising, supporter engagement, relationship management or a relevant customer-facing role.
• Experience of developing and maintaining strong relationships with individuals and external stakeholders.
• Experience of managing projects, campaigns or an area of work from planning through to delivery.
• Experience of using databases/CRM systems and maintaining accurate and confidential records.
• Understanding of excellent supporter stewardship and the importance of developing long-term relationships.

Desirable

• Experience of legacy fundraising, legacy administration or Individual Giving.
• Understanding of Wills, probate and estate administration.
• Experience of working with solicitors, Will writers, executors or other professional advisers.
• Experience within a charity, hospice or healthcare environment.
• Knowledge of fundraising regulation and the Code of Fundraising Practice.

Skills and Personal Qualities

• Excellent relationship-building and communication skills, with the ability to establish trust and rapport.
• A warm, compassionate and sensitive approach, particularly when discussing Wills, illness, death or bereavement.
• Excellent written and verbal communication skills.
• Strong organisational skills with the ability to manage a varied workload and competing priorities.
• Proactive and self-motivated, with the confidence to take ownership of an area of fundraising.
• Excellent attention to detail, particularly when dealing with financial, legal and supporter information.
• Confident working with data and using insight to inform activity.
• Comfortable developing relationships with professional partners and speaking to individuals or groups.
• Collaborative and able to work effectively across different teams.
• Diplomatic, discreet and able to maintain confidentiality.
• Creative, enthusiastic and motivated to grow legacy giving.
• Passionate about the work of Cynthia Spencer Hospice and the difference hospice care makes to local people and their families.

General Responsibilities

The postholder will:

• Work within and promote the Charity’s values, policies and procedures.
• Maintain confidentiality and comply with data protection requirements.
• Take responsibility for their own professional development.
• Attend relevant meetings, training and Charity activities.
• Work collaboratively with colleagues and contribute positively to the wider organisation.
• Undertake any other reasonable duties appropriate to the level and responsibilities of the post.

Job Title: Church Engagement and Events Officer 

Responsible to: Senior Fundraising Manager 

Salary: £29,706 – £31,908 

Location: USPG, 5 Trinity Street, London, SE1 1DB 
 

Hours of work: Full time – 35 hours per week (Minimum two days per week in the London office). Occasional weekend and evening work with time off in lieu. The post involves up to 20% travel within Britain and Ireland.Permanent contract. 

The package also includes 

• 8% employer contribution to a pension 

• 25 days annual leave, plus bank holidays and additional discretionary leave during the Christmas week 

• Season Ticket Loan 

USPG is the Anglican mission agency that partners with churches and communities worldwide in God’s mission to enliven faith, strengthen relationships, unlock potential and champion justice. You can find out more about our work by visiting our website.

The Job 

Reporting to the Senior Fundraising Manager, this role sits within the Communications, Engagement and Fundraising team. The Church Engagement and Events Officer will play a key role in building relationships with churches, supporters and volunteers across Britain, Ireland and Europe, helping them engage more deeply with USPG's vision and mission. 

You will lead the planning and delivery of USPG's events programme, including the USPG Conference, Founder's Day, In Conversation Dinners and the annual Carol Service, as well as supporting the organisation's presence at festivals, synods and other national events. Working closely with colleagues across the organisation, you will help create inspiring and engaging experiences that raise awareness of USPG's global mission. 

As the first point of contact for many church supporters, you will provide excellent stewardship, support and resources that inspire churches and communities to engage through prayer, giving and action. You will also contribute to the development of USPG's church engagement activity, helping to strengthen supporter relationships and increase engagement across the church year. 

About You  

You are a confident and proactive relationship builder with experience in planning events and working with churches, supporters, volunteers or Christian organisations. You are passionate about helping people engage with mission, justice and the global Church. 

An organised and effective communicator, you can manage multiple projects and events, build strong stakeholder relationships and work independently while contributing to a collaborative team. You are comfortable engaging with clergy, church leaders, volunteers and supporters, and are motivated by USPG's mission and Christian ethos. 

This is an exciting opportunity for someone looking to develop a career in church engagement, events and supporter relations within a respected international mission agency. If you have the skills, enthusiasm and commitment to help churches connect with God's mission around the world, we'd love to hear from you. 

How to apply 

Please download and complete the attached application form and email it to HR as indicated on the document.

If you would like to discuss the role, please feel free to contact Natasha Bourne, HR Manager. 

Closing Date: 31st August 2026 

Provisional Interview Date: 8th September 2026 

Save the Children UK has an exciting opportunity for a Legacy Marketing Manager to help shape the future of our legacy fundraising programme. In this influential role, you will lead impactful marketing campaigns that inspire supporters to leave a gift in their Will, building long-term relationships and securing vital future income for children. Working within a high-performing team, you'll use insight, creativity and innovation to grow our legacy pipeline, maximise supporter engagement and deliver outstanding supporter experiences.

Legacy gifts play a transformational role in helping Save the Children create lasting change for children in the UK and around the world. As Legacy Marketing Manager, you will be responsible for delivering multi-channel campaigns and stewardship journeys that inspire action, deepen supporter commitment and grow future income. Working collaboratively with colleagues across Public Impact and the wider organisation, you will help ensure that more supporters choose to leave a lasting legacy for children, enabling our work to continue for generations to come.

About Us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm.  When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave.  We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

About the Team

The purpose of the Public Impact Group is to build an active community of people in the UK who give money, time and take action to enable lasting change for children.

As Public Income and Engagement, we deliver sector leading opportunities for the UK public to create impact for children. Working closely with colleagues across Public Impact, we deliver a cohesive approach to public engagement that generates income, builds awareness, changes minds and opinions, prompts people to act, and builds deep relationships with supporters. Value exchange is at the heart of our approach.

About the role

The Legacy Marketing Manager is responsible for the successful delivery of the legacy marketing programme, including strategy implementation, campaign execution, budget management and performance against KPIs. You will deliver multi-channel marketing campaigns that help reach new audiences, as well as unlocking the great potential we have within our committed supporter base. You'll be skilled in delivering activity that acquires, converts, stewards and retains legacy supporters to ensure sustainable future income growth. You''ll have expertise in driving legacy consideration, growing supporter value, and growing and strengthening the legacy pipeline to achieve our targets.

Working closely with the Senior Marketing Manager, the Legacy Relationship Manager, and with colleagues across the organisation, you will be accountable for achieving agreed acquisition, conversion, engagement and future income objectives for the legacy marketing programme. You will lead, manage and deliver integrated marketing campaigns, supporter journeys and supporter stewardship across paid media, direct mail, email, telemarketing and events. You'll be data-driven and supporter-led, ensuring all activity contributes to a best-in-class supporter experience that builds lifetime value.

In this role, you will:

• Lead and be accountable for the delivery of multi-channel legacy marketing plans, achieving ambitious KPIs across consideration, conversion, retention and income. Use the most effective channel mix to ensure we target the right individuals with the right message at the right time.
• Work as part of a high-performing marketing team, delivering insight-led, data-driven campaigns and supporter experiences that respond to our audiences' needs and motivations, build trusted long-term relationships, and increase lifetime value.
• Lead and manage the planning, delivery and evaluation of legacy marketing and stewardship activity, including budgets, timelines, stakeholder management, creative development and performance reporting.
• Deliver and manage a programme of paid acquisition campaigns, across digital, press and audio, and support plans to diversify our marketing channel mix, optimising for ROI, CPA and CPC metrics.
• Deliver legacy marketing campaigns and supporter journeys across direct mail, email and telemarketing, ensuring a seamless supporter experience and achieving conversion and retention objectives.
• Deliver and manage a best-in-class legacy supporter experience, ensuring alignment across all supporter touchpoints, to deepen engagement, drive pipeline conversion and increase supporter lifetime value.
• Develop compelling fundraising content and creative that deepens engagement and inspires action across every stage of the marketing funnel.
• Manage content plans and develop marketing assets that inspire engagement and action.
• Proactively identify opportunities for innovation and audience growth.
• Analyse marketing performance and ensure data and insight play a pivotal role in decision-making, embedding a test-and-learn approach to optimise campaigns and ensuring learnings are shared and implemented across Public Income and Engagement.
• Work with Senior Marketing Manager to manage budgets, e.g. supporting expenditure and ROI planning, reporting and re-forecasting.
• Forge excellent relationships with key stakeholders across internal teams, including Marketing, Philanthropy, Community Fundraising, Volunteering, Retail and Supporter Care, championing legacy giving across the organisation and seeking integrated fundraising opportunities.
• Cultivate collaborative relationships with a range of key external partners, including marketing agencies, production companies and fulfilment agencies, and motivate and inspire these partners to deliver their best for Save the Children.

 About you

To be successful, it is important that you have/are:

• Proven experience delivering legacy and/or fundraising programmes, with a track record of growing legacy pipelines, increasing conversion and maximising supporter lifetime value.
• Strong retention marketing experience, including developing multi-channel campaigns, audience planning and supporter stewardship strategies.
• Experience designing and optimising supporter journeys that enhance the supporter experience, deepen engagement and drive action.
• Experience delivering integrated marketing campaigns across direct mail, email, telemarketing, SMS and digital channels, including paid search, paid social, audio, print, press and DRTV.
• Strong analytical skills, with experience using data and insight to evaluate performance, optimise campaigns and inform decision-making.
• Excellent project management skills, with the ability to plan, prioritise and deliver complex projects on time and within budget.
• Experience managing external agencies and suppliers, including creative, telemarketing and fulfilment partners.
• Experience developing compelling fundraising and marketing content and creative to drive engagement and response.
• Experience managing campaign budgets, forecasting and reforecasting expenditure.
• Strong numerical, critical thinking and problem-solving skills, with the ability to manage competing priorities and focus on activities that deliver the greatest impact.
• Target driven and results focused.
• Innovative, able to adapt to changing situations and able to apply technical and professional expertise and work effectively with others.

What we offer you 

We promote flexibility, inclusion, collaboration, and wellbeing both at work and beyond, and offer a wide range of benefits designed to reward your hard work and inspire you to help improve the lives of children every day. 

Some of the benefits you can expect include: 

• Generous Annual Leave – Starting at 27 days per year (pro rata for part-time employees) increasing with service up to 32 days, plus public holidays and our annual 'Save the Children Day'. 
• Family Leave – Up to 39 weeks of maternity/adoption pay (including up to 21 weeks full pay) and paternity/adoption leave of 10 weeks full pay (plus statutory entitlement).
• Special Leave – Up to 10 days paid leave per year (pro rata) for urgent or exceptional personal circumstances, without using annual leave.
• Volunteer Leave – Up to 3 days paid leave per year to support volunteering and give back. 
• Pension & Life Assurance – Helping you plan for the future with up to 7% employer pension contributions. 
• Employee Discounts – Access thousands of deals across groceries, retail, tech, travel, fitness, and more.
• Health & Wellbeing Support – Including access to a 24/7 Virtual GP and Employee Assistance Programme and Counselling, eye care support, and seasonal flu vaccinations. 

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.

Location & Ways of Working:

The majority of our roles can be performed remotely in the UK, but at times you will be required to come to your contracted office (usually between 2–4 days per month, depending on the needs of your role, team, or service). For many roles, this is likely to be the minimum required to deliver impact.

This will be discussed and agreed with your manager / team and we encourage candidates to discuss our ways of working in more detail at interview stage.

Please note: travel costs to your contracted office will be at your own expense. 

Flexible Working - We are happy to discuss flexible working options at interview.

Commitment to Diversity & Inclusion: 

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce, and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where structural inequality is actively addressed, and all employees have a sense of belonging and feel that they can thrive. 

We encourage applications from people of all backgrounds, and are especially interested in hearing from people with diverse and intersecting identities such as lived experience of poverty, people of faith, people of colour, people with disabilities, with experience of migration and/or refugee status, care-experienced people, the LGBTQIA+ community and individuals with experience living in diverse families. 

We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. We know that different voices working together will enable us to do our work better, improving the lives of children around the world.

Closing Date: 31st August 2026

About This Job

Are you passionate about shaping modern digital platforms and delivering secure and reliable services at scale? As the M365 Support Engineer within Cadet Digital Services, you will play a role in designing, developing and improving the CadetNET Microsoft 365 environment that supports tens of thousands of cadets and volunteers across the United Kingdom.

You will work under the direction of the M365 Engineering Lead, the post holder implements and supports the platform configuration set by the Lead, carries out root-cause analysis, and helps maintain the ongoing health of the services that underpin CadetNET.

If you enjoy leading technical teams, solving complex challenges and delivering a robust cloud platform that enables real collaboration, this role offers an exciting opportunity to influence the future of digital services across the Cadet Forces.

Essential Skills

· Demonstrable third-line experience administering and supporting M365 (SharePoint, Teams, Exchange, OneDrive) in a production environment.

· Working knowledge of Microsoft Entra ID, MFA and Conditional Access, and the ability to diagnose sign-in issues.

· Hands-on experience of Mobile Device Management (MDM): device enrolment, compliance and configuration (e.g. Intune).

· Hands-on experience of PowerShell scripting and automation for M365 and Entra administration.

Please refer to the attached Job Description for further information.

Our charity

ACCT UK is a national youth charity dedicated to improving the life chances of young people. The Combined Cadet Force Association (CCFA) is a charity dedicated to the promotion of the ideals and activities of the Combined Cadet Force in schools. Together we want to ensure that every young person has the opportunity to learn new skills, build confidence and be inspired through their cadet experience.

We want to develop the youth leadership and training abilities of adult volunteers whilst also helping young people to access cadet activities through fundraising, grant-making, developing new resources and direct support.

We strongly believe that everyone benefits when you help young people to develop their character and values through activities that stretch and mature them. We also know that when young people engage with others at a range of levels in their communities it builds confidence and improves empathy for other’s lives.

Who we are

By joining ACCT UK you will help us to reach more young people and make a greater difference and we look forward to working with you. We actively promote and encourage you to explore ideas that improve all aspects of the charity’s work in pursuit of its charitable aims.

The charities are proud of our diverse teams, with people on different working patterns, from different backgrounds and at different life-stages. Our experience has taught us that having people with different perspectives and different lived experiences leads to better outcomes for our beneficiaries. If you are wondering if our organisation is for someone like you, the answer is yes! Please apply and explain how you, your experience, your talent and your potential are the right fit for this role.

What we can offer you

In addition to your salary, we offer all staff:

· Flexible working arrangements (you agree a working pattern with your line manager).

· The ability to work both from home and from our Aldershot office.

· Personal Accident Insurance, including loss of earnings cover and death benefit.

· 15 days of sick pay in any 12-month period (after 12 months employment - pro-rata for part time staff).

· A contributory pension scheme (you contribute at least 5% and we will contribute 10%).

· Good leave allowances (which are offered pro-rata for part time staff):

o 20 days annual leave plus Bank Holidays.

o Discretionary additional privilege leave, usually making up the following:

- Maundy Thursday - 1 day

- Following the August bank holiday – 2 days

- Christmas closedown – 6 days

o An additional five days of paid volunteering leave.

· Support for qualifications and personal development.

· Employee Assistance Programme.

· Season ticket loan.

· Railcard (if you are eligible)

· A caring and supportive team environment.

How to apply

Please send a CV and Cover letter that details how you meet the requirements of the job description by 2359hrs by Wednesday 2nd September 2026.

Interviews will be held in person during the week commencing 21st September 2026.

While AI tools can be beneficial, we value the personal touch and authenticity in job applications. We encourage you to highlight your unique experience, knowledge, skills, and abilities, ensuring all information is accurate. Please use AI tools responsibly and with integrity throughout the application and selection process.

Please note that as a charity dedicated to improving the lives of young people, we require staff to make a declaration about any relevant convictions, undergo both a Disclosure and Barring Service check and a Baseline Personnel Security Standard (BPSS) check (one of the requirements being that applicants must have been resident in the UK for 3 years). In addition, we will follow up references.

Please be advised that this position may close earlier than the stated deadline if a sufficient number of high-quality applications are received. To ensure your application is considered, we strongly recommend submitting it as soon as possible. Candidates will be notified of the next stage in the recruitment process if they are shortlisted.

Do you want to support people with mental health issues in a moment of crisis?

Are you calm, non-judgemental and able to work effectively with people experiencing distress?

If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.

Job title: Mental Health Support Administrator
Reference number: 375
Reports to: Resources Lead
Salary: £24,785 per annum
Contracted hours: Full-Time, 37.5 hours per week
Contract length: Permanent
Working base: Stevenage Wellbeing centre – with flexibility to travel to other centres across Hertfordshire if required.

We have a vacancy for a Mental Health Support Administrator to join our team.

As a Mental Health Support Administrator, you will be responsible for ensuring a smooth process for people contacting Hertfordshire Mind Network (HMN) from initial contact to service provision and provide advice, information and emotional support to service users.

About Us

Hertfordshire Mind Network is the largest charitable provider of mental health services in Hertfordshire, in terms of the number of people supported and range of services offered. We have a presence in all of the county's 10 districts, with established Wellbeing Centres across the county. Our services are available to all residents in Hertfordshire over the age of 18, and we offer dedicated services and outreach for 5-18-year-olds. We provide services and support to approximately 10,000 people experiencing mental ill health each year.

Key responsibilities

• To be the first point of contact and provide advice and information to HMN callers via telephone, email and in person
• To provide emotional support to people contacting HMN by telephone or in person who are experiencing emotional distress and to ensure smooth referrals into the Daylight service for clients who are in crisis and require short-term crisis resolution
• To complete and process referral forms, liaising with Service Users and colleagues
• To accurately record client information onto the database.
• To support the smooth running of the Wellbeing Centres
• To undertake admin duties for the Wellbeing Centre, including the distribution of mail, maintaining office supplies, and responding to internal/external e-mails
• To ensure the reception area is tidy and leaflet displays are replenished to include up to date information
• To maintain the notice boards with relevant and up to date information

The successful candidate will have knowledge of Microsoft Office, Excel spreadsheets, Word documents, excellent interpersonal skills to include a welcoming telephone manner, the ability to remain calm in crisis situations with clients and will be able to prioritise work with minimum supervision, meet deadlines and work simultaneously on a variety of tasks.

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Eligibility for blue light card.
• Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.

Closing date for receipt of applications is Thursday 20th August 2026.
Interviews to be held week commencing 24th August.
N.B. Please quote reference number 375 when completing your application for this role.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.

No agencies please.

The generosity of individual supporters, churches and community groups enables Boaz Trust to provide accommodation and support for people seeking sanctuary, and to challenge and change the unjust systems that cause destitution, both locally and nationally. We are looking for a Fundraising Officer who will help us give supporters an excellent experience, maintain accurate fundraising records and develop opportunities for people and communities to get involved in our work. This is an exciting role which will give the right person the opportunity to work across a variety of fundraising activities and disciplines. 

The relationships built and fundraising activity enabled through this role will support Boaz’s work with people who are facing or experiencing homelessness because of their insecure, changing or uncertain immigration status. Our work includes providing safe accommodation and person-centred support, while working towards our mission of ending destitution among people seeking sanctuary.

Day to day, you will provide excellent care for supporters as you process and acknowledge donations, respond to supporter enquiries and ensure that our fundraising database is functioning well and information is recorded accurately in it. You will build positive relationships with supporters, churches and community groups, arrange and deliver speaking engagements, promote sponsored events and help people find meaningful ways to raise funds for Boaz. You will work also closely with colleagues to deliver fundraising projects across the breadth of Boaz’s fundraising activity as and when these arise. 

We are looking for someone who is warm, organised and attentive to detail, and who enjoys building relationships with a wide range of people. You will be confident communicating by email, telephone and in person, comfortable working with databases and financial information, and able to manage a varied workload. Most importantly, you will be thoughtful and collaborative, and aligned with Boaz’s values and our commitment to the dignity and rights of people seeking sanctuary.

Not many people get to have a job title that rhymes. But what matters most isn’t the title. It’s what the role makes possible. 
 
Good systems enable better care.
 
Behind every donation, every thank you and every supporter relationship is someone making sure the details are right. 
 
We’re so grateful for all our supporters. We want them to feel valued as they generously support our mission to empower churches to end homelessness in the UK. And to do that well, we need someone who is passionate about people, data and systems. Accurate supporter data is at the heart of great supporter care.

Are you highly organised, great with people and confident working with CRM systems? Do you have excellent attention to detail and enjoy improving processes, data quality and reporting? 
 
This is an exciting, varied and hands-on role combining supporter stewardship, CRM management, fundraising administration and reporting. You’ll play a key role in ensuring supporters receive excellent care, while helping us maintain accurate data, improve our processes and make better use of our systems.
 
As part of a small but growing team, you’ll work closely with colleagues across the organisation, so the ability to build strong relationships and collaborate effectively is essential. The role includes a mixture of supporter care, donation processing, CRM administration, reporting and process improvement, so you’ll enjoy balancing detail-focused work with building positive relationships.

We are passionate about combining professional excellence with spiritual passion. The first quality we look for in our staff is a commitment to our mission, matched by integrity and a desire to live out our values. A deep commitment to the Christian faith is essential, alongside the ability to communicate the nuance of our faith-driven work sensitively, maturely and passionately. 

We are a relational and flexible charity. This role is hybrid so you can work from any of our offices in Peterborough, Nottingham, Norwich or Cambridge. We value time together, so the team meets in Peterborough each Wednesday, with the option to work from home up to two days a week. 

We are committed to staff wellbeing and offer a range of benefits including generous annual leave, retreat days, sabbatical leave, an employee assistance programme and a generous workplace pension.

Help us strengthen how we use data to serve our mission. 

Help us empower churches to end homelessness in the UK. 

Admissions Coordinator

Yeldall Manor, Christian Residential Drug and Alcohol Rehabilitation Programme

At Yeldall Manor, we have been helping men overcome drug and alcohol addiction for 50 years through our residential rehabilitation programme and Christian recovery community. We believe that lasting recovery is possible and are committed to supporting individuals to rebuild their lives, restore relationships and develop a renewed sense of purpose.

We are looking for a commited Christian to join our Recovery Coordination Team as an organised and proactive Admissions Coordinator. As the first point of contact for prospective residents, commissioners, families and referring agencies, you will play a vital role in ensuring that individuals receive a professional, welcoming and supportive experience from their first enquiry through to admission.

This is an exciting opportunity for someone with excellent communication and organisational skills, experience working with vulnerable adults or within health and social care settings, and a passion for helping people begin their recovery journey.

Benefits

• 25 days annual leave plus bank holidays, rising to 30 days after 3 years' service
• Company pension
• Employee Assistance Programme (EAP)
• Death in service benefit
• Meals provided whilst on site

What will you do?

• Manage enquiries from prospective residents, families, commissioners, healthcare professionals and referral agencies.
• Line manage admissions officers 
• Coordinate the admissions process from initial enquiry through assessment and admission.
• Conduct and arrange admissions interviews, both in person and remotely.
• Review referrals, risk assessments, professional reports and supporting information.
• Assess suitability of applicants against programme criteria and make recommendations regarding admission.
• Maintain regular communication with applicants, referrers and commissioners throughout the admissions journey.
• Develop and maintain positive relationships with local authorities, probation services, healthcare professionals and partner organisations.
• Coordinate admission arrangements, funding approvals and placement planning.
• Maintain accurate admissions records, databases and documentation.
• Produce admissions, occupancy and referral reports as required.
• Support the promotion of Yeldall Manor's services through networking, stakeholder engagement and partnership development.
• Assist with resident collections from approved locations where required, including detox units, prisons and transport hubs.

What are we looking for?

• Experience working within health, social care, addiction recovery, rehabilitation, housing or related services.
• Strong administration, organisation and record-keeping skills.
• Experience of handling referrals, applications, assessments or admissions processes.
• Excellent written and verbal communication skills.
• Ability to develop positive and professional relationships with a wide range of stakeholders.
• Ability to manage sensitive and confidential information appropriately.
• Demonstrated commitment to the Christian faith, ability to encourage others in their faith and able to support the Yeldall Basis of Faith, Ethos Statement and values
• Good IT skills, including Microsoft Office applications and databases.
• Understanding of safeguarding, professional boundaries and risk management.
• Knowledge of addiction, recovery and rehabilitation services.
• A compassionate, professional and person-centred approach.
• Full UK driving licence and willingness to travel occasionally.

About You

You will be someone who thrives on supporting people at critical points in their lives. You will be highly organised, able to manage competing priorities, and confident communicating with professionals, commissioners, families and prospective residents.

Most importantly, you will be committed to helping individuals take the first steps towards recovery while ensuring every applicant is treated with dignity, respect and compassion. We welcome applications from people in recovery; however, due to the nature of the role and the support provided to residents, a minimum of two years' sustained recovery (clean time) is required.

As a Christian charity, we bring our faith to the work we do and the men we work with, so you will be someone with a deep-rooted Christian faith, able to inspire others in their own faith journeys, seeking the guidance of the Holy Spirit in all key decisions. Schedule 9, Part 1:3(a) of the Equality Act 2010 applies.

What We Offer

• 25 days annual leave plus bank holidays (pro rata where applicable), increasing to 30 days after three years' continuous service.
• Pension scheme in line with auto-enrolment legislation.
• Employee Assistance Programme providing confidential support and counselling.
• Death in service life insurance.
• Meals provided whilst on site.
• Ongoing training and professional development opportunities.
• Supportive supervision and annual appraisal process.
• Opportunity to make a genuine difference in the lives of people affected by addiction.

Our Christian Ethos

Yeldall Manor is a Christian faith-based charity and recovery community. We welcome applications from people who are committed to our Christian ethos and values and who are willing to actively contribute to the Christian life of the organisation.

Safeguarding

Yeldall Manor is committed to safeguarding and promoting the welfare of vulnerable adults. The successful applicant will be required to undergo an Enhanced DBS check due to the nature of the role

About Yeldall Manor

For five decades, Yeldall Manor has supported men seeking freedom from addiction through a structured residential rehabilitation programme, therapeutic support, work-based activities and Christian community life. We are passionate about seeing lives transformed and are looking for people who share our commitment to recovery, compassion and hope.

Help us deliver outstanding care behind the scenes

At Prospect Hospice, every role makes a difference.

We’re looking for an organised, proactive and highly professional administrator to join Prospect Hospice, supporting the governance, quality improvement and patient safety work that underpins exceptional hospice care.

If you enjoy bringing order to complexity, keeping projects on track and making a real difference behind the scenes, this is an opportunity to use your skills where they matter most.

Hours: 15 hours per week (across 3 or 4 days Monday-Friday)

About the role

Working closely with our Quality Improvement Lead and the wider patient services leadership team, you’ll help coordinate the governance, quality improvement and patient safety activities that support outstanding hospice care.

No two days are the same. One day you could be preparing papers for a clinical governance meeting, the next supporting quality improvement projects, collating audits results and helping produce reports that influence how we continue to improve patient care.

You’ll provide administrative support for a range of important workstreams including:

• Clinical Governance and Quality Improvement
• Patient Safety Incident Response Framework (PSIRF)
• Infection Prevention and Control
• Medicines Management
• Audit and quality reporting
• CQC improvement planning
• Policy management and document control

Your work will help ensure our governance processes run smoothly and that our clinical teams have the information and support they need to deliver the very best care.

About you

You’ll be an experienced administrator who thrives in a busy environment and enjoys working with detail, coordinating multiple priorities and supporting senior colleagues to deliver high-quality work.

You’ll have:

• Experience supporting senior managers or leadership teams
• Excellent organisational skills and outstanding attention to detail
• Experience preparing agendas, taking accurate minutes and tracking actions
• Strong Microsoft Office skills, including Word, Excel, Outlook and Teams
• The confidence to work independently while building positive relationships across multidisciplinary teams
• Excellent written communication skills and the ability to handle confidential information with professionalism and discretion.

Experience within healthcare, governance, quality improvement or the charity sector would be an advantage but isn’t essential.

This is an excellent opportunity for an experienced administrator looking to develop specialist knowledge in clinical governance, quality improvement and patient safety within a healthcare environment.

Why join Prospect Hospice?

You’ll become part of a compassionate organisation where every role contributes to improving the lives of patients and families facing life-limiting illness. As well as meaningful work, we offer a range of benefits including:

• 27 days annual leave plus bank holidays (rising with length service)
• NHS Pension (for existing members) or generous contributory pension
• Employee Assistance Programme, wellbeing support, discounts including Blue Light Card
• Comprehensive induction and ongoing professional development
• A values led, inclusive working environment
• Free parking on-site

Interviews will take place on 8th September 2026

Equality & Diversity

Prospect Hospice is committed to a diverse and inclusive working environment. We welcome applications from all individuals and are committed to eliminating discrimination in our workplace and the communities we serve.

Safeguarding

We are committed to safeguarding and promoting the welfare of all those we support. As part of our SAFER recruitment process, employment offers are subject to checks, which may include DBS, references, online and social media checks, and qualification verification. We expect all staff to share this commitment and follow our safeguarding policies and procedures.

You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

We review applications as they are received and may close the vacancy early.

FitzRoy is looking for a proactive and driven Oliver McGowan Programme & Training Coordination Manager to develop, coordinate and grow our external Oliver McGowan Mandatory Training offer.

Using your excellent relationship-building skills, you will develop partnerships with commissioners and other organisations and identify strategies to help more customers access our training. You'll build strong relationships with new and existing customers, ensuring they receive an excellent experience from initial enquiry through to training delivery.

This is an exciting opportunity to shape a newly created role, identify new opportunities, improve the way we work and lead our Training Support Team in coordinating all of FitzRoy's training, while helping us reach more organisations and increase the impact of our Oliver McGowan programme.

Please note this is a remote role with occasional travel to Petersfield and other locations in the UK, so a Full Driving Licence and access to a vehicle is essential. 

Unfortunately we are unable to offer sponsorship for this role. 

This role is being offered on a Full Time basis or 30 hours per week (across 4 days) on a 12 month fixed term contract.

What you'll do

• Lead our dedicated Training Support Team, ensuring the smooth coordination of all internal and external training across FitzRoy - Not just our Oliver McGowan programme.
• Work closely with our inspirational Lived Experience Trainers and Administration team to support the successful delivery of the Oliver McGowan programme and our internal training courses in a timely and efficient way.
• Develop new business opportunities and build lasting relationships with commissioners, customers and partner organisations.
• Deliver an excellent customer experience from initial enquiry through to course completion.
• Monitor performance, income, customer feedback and quality standards to support continuous improvement.
• Ensure compliance with Oliver McGowan licensing requirements and contractual obligations.

About you

You’ll have

• Experience of building strong relationships with customers, commissioners or partner organisations.
• Passion for delivering an outstanding customer experience.
• Excellent communication skills, which can flex for the different needs of our team and customers
• Confident leadership skills, to support a small team, helping people to do their best work.
• Great IT skills to use Microsoft Office, our LMS and other digital systems to monitor performance and keep things running smoothly.
• Information analysis skills, to solve problems and identify opportunities for improvement and growth
• FitzRoy aligned values, committed to improving the lives of autistic people and people with a learning disability.
• Experience of working within the health and social care sector and the Oliver McGowan Training Programme.
• Transferable experience in programme or training coordination and scheduling

Why join us?

You'll be joining a well-established, high-performing Learning & Development team with an excellent reputation for high-quality training. Our trainers and Training Support Team receive fantastic feedback from colleagues and external customers, and you'll have the opportunity to build on that success by shaping a newly created role and grow our external Oliver McGowan training offer.

About Us

FitzRoy is a national charity, set up 60 years ago by brave parents as a pioneering alternative to institutional care. Their values remain the values of FitzRoy today – we see the person, we are brave and we are creative – and they thread through everything we do.

We support hundreds of people with a range of needs. You could be supporting someone with learning disabilities, autism, acquired brain injuries or mental health support needs. Many of the people we support also have physical impairments or other health issues. Working for us will give you an opportunity to learn, to grow and to transform lives. Join us today.

Benefits

• 25 days holiday rising with service
• Staff recognition scheme
• Leadership development programme
• Healthcare cashback plan and employee assistance programme
• Team bonus scheme (service based roles)
• Pension and life assurance

We're looking for a kind, compassionate and resilient Support Worker to join our Young People Mental Health Service located in Ealing. No personal care or experience required, just the right values.

£30,784.00 per annum, working 40 hours per week.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS
• A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
• All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Oaklands is made up of a newly refurbished six-bedroom home, located close to each other in Ealing, West London. We work with up to 6 young people at a time, providing a safe, supportive, and welcoming environment. Many of the young people joining us are moving on from hospital, stepping down from more intensive placements, or transitioning from Child and Adolescent Mental Health Services to Adult services.

What you'll do:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

• Build supportive, trusting relationships with young people and help create a positive, welcoming atmosphere.
• Work proactively with other members of the team to manage the service caseload and carry out necessary administrative tasks.
• Conduct keywork sessions as required, using creative and engaging approaches to help young people achieve their Support Plan goals.
• Work collaboratively with young people to assess and manage risks, supporting positive risk-taking and shared decision-making.

About you:

• Ability to advocate for young people in a variety of professional and community settings.
• Values working collaboratively with young people to ensure the service truly meets their needs.
• Understands the impact of individual context, including experiences of trauma and adversity, on young people's lives and mental health.

What you'll bring:

Essential:

• Up to NVQ Level 2/3 or equivalent, or experience supporting young people or individuals experiencing mental health challenges.

Desirable

• Experience working in complex mental health environments, supported accommodation, or similar settings.
• Understanding of trauma-informed and psychologically informed approaches.
• Experience supporting people to develop independent living skills.

About us:

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

About the role:

At the Women’s Recovery Service, you’ll be part of a dedicated accommodation service supporting women who have experienced homelessness, VAWG, poor health, substance use, and exclusion from essential services.

This is more than a job in accommodation services: it is an opportunity to stand alongside women as they reclaim their strength, build new futures and shape their own recovery.

As our Specialist Multiple Disadvantage Worker you will bring expertise, creativity and determination to help women break down barriers and take steps forward with confidence. Every day is different – from providing one to one support and leading group sessions, to working with health, housing and VAWG partners to open up new opportunities. You will be a voice of encouragement and advocacy, ensuring women get the services and respect they deserve, and you will see the impact of your work in the real changes women make in their lives.

Joining Single Homeless Project means being part of an organisation that believes in your growth as much as the growth of our clients. You will be supported through training, reflective practice and career progression, giving you the chance to deepen your expertise and take your career in exciting directions. This role is your chance to make a lasting difference not only to the women you support but to how SHP continues to lead the way in ending homelessness for women across London.

*For genuine occupational requirement reasons, we are seeking female applicants only for this post (exemption under the Equality Act 2010; Schedule 9 Part 1). 

About you:

• Experience of supporting people facing homelessness and multiple disadvantage such as domestic abuse, substance use, and poor mental or physical health.
• Knowledge of women’s services and the impact of violence against women and girls (VAWG).
• Understanding of how statutory and community services operate, including health, social care, housing and criminal justice.
• Ability to engage and build trust with people who may be reluctant to accept support.
• Ability to manage a caseload effectively and balance competing priorities.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing date: Wednesday 26th August at midnight

Interview date: Wednesday 9th September online via Microsoft Teams

Please note there will be a second stage interview in service in Camden for suitable candidates. 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship will not be accepted or progressed.

About the team

We have big goals over the next few years.

We're going to be fighting for mental health in a way we never have before.

Together we'll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve.

Team information

Will you join us?

Mind Cymru is Mind in Wales. We won't give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness and promote understanding.

Mind works across England and Wales with 11 staff at Mind Cymru's Cardiff office. Mind Cymru also works closely with our 15 affiliated Local Minds in all parts of Wales.

The Business Administrator works directly to the Director and supports the Senior Management Team (SMT), and is responsible for the effective running of the office, including dealing with correspondences, diaries and meetings and internal systems, including but not limited to, Microsoft Office, Stakeholder Register, Decision Time, Smartsheet's and Risk Management systems, keeping these up-to-date in support of the SMT.

Key duties and responsibilities

The post holder will:

-Effectively manage the efficient working of the Director's office being the first point of contact and providing administrative support and coordination across all functions, i.e. planning, risk, budget, training and general office activity.

-Organise and plan diaries, to optimise time, making travel and other arrangements as required.

-Be responsible for managing and responding to correspondence to the Director, identifying appropriate action and responses.

-Set up internal and external meetings as required and ensure the smooth running of these by setting dates, ensuring papers go out in good time, booking rooms and refreshments, taking accurate minutes and being proactive in following up actions arising.

-Provide high level customer care in dealing with routine and non-routine enquiries from staff, local Minds, external stakeholders using judgement to take or decide on appropriate action.

-Provide secretariat and administrative support for governance and other fora including Pwyllgor Cymru - the governance sub-committee for Wales; One Mind in Wales - the local Mind network in Wales; and The Wales Alliance for Mental Health - the alliance of leading mental health charities in Wales which is Chaired by the Director of Mind Cymru.

-Be the first point of contact for key members of the above groups and, with the Director, manage relations with them.

-Be responsible for co-ordinating and supporting meetings and be pro-active in ensuring that actions arising from the meetings are followed up.

-In keeping with the level of access and trust commensurate with this role, the post holder is required to maintain and observe an appropriate level of confidentiality at all times.

-Process invoices and make payments via Minds internal accounting processes, being planned and accurate in line with delegated responsibility.

-Work closely with the Social Impact Directorate Executive Assistant when required to ensure coordination with Mind Cymru and the wider Directorate plans, meetings and commitments.

Mind's equity statement

Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please refer to the Job Description while completing your application as candidates will be shortlisted based on how closely they match the criteria in the personal specification.

We retain the authority to close this vacancy prior to the advertised closing date and without prior notice, once an adequate number of applications has been received. Applications will be assessed on a continuous basis, and we respectfully advise prompt submission to ensure consideration.

This role requires a Disclosure and Barring Service (DBS) check.

We retain the authority to close this vacancy prior to the advertised closing date and without prior notice, once an adequate number of applications has been received. Applications will be assessed on a continuous basis, and we respectfully advise prompt submission to ensure consideration.

Patient Care Advisors are the first point of contact for the people we serve.

This is a predominantly phone-based role requiring excellent interpersonal skills, an empathetic approach and a strong focus on resolving issues effectively.
They handle patient data and work within teams that belong to the overall service. They communicate and work with patients, local GP practices, hospital and community staff and clinicians to get patients to the most appropriate services for their needs accurately and on time.

Sussex MSK Health helps people who are experiencing MSK (aka musculoskeletal, or muscle and bone) conditions by seeing them in the community, rather than in a hospital. It is an NHS service delivered in partnership between Here and Sussex Community NHS Foundation Trust.

This role sits within the Sussex MSK Health service and is employed by Here. For more information, please visit our Carer Site.