Supporter communications manager jobs

Join CEM, a progressive, values-driven charity in Birmingham, as our Finance Officer. You’ll manage day-to-day finance operations, support system improvements, and work collaboratively across a friendly, multidisciplinary team. 

We are seeking a highly organised, adaptable, and detail-oriented Finance Officer to join our friendly and fast-paced team. In this varied role, you will be responsible for managing financial transactions, ensuring accuracy across our systems, and supporting process improvements that underpin our charitable and commercial operations.

You will work closely with colleagues across departments and with our developers to enhance our bespoke Management Information System (CEMist), including involvement in system testing and process mapping. This role requires accuracy, initiative, and the ability to balance multiple priorities with care.

This is an excellent opportunity for someone who thrives in a collaborative environment and wants to make a tangible impact in the education and charity sectors.

Job Purpose

This role plays a key part in the delivery of Operation Smile UK’s retention programme, generating income and retaining existing cash and regular giving donors. The Giving Engagement Officer (Retention) will support the Giving Engagement Manager to implement multi-channel (mail, telemarketing, web and email) donor retention campaigns, ensuring timely delivery, creative accuracy, and effective stakeholder coordination.

You will be responsible for managing campaign schedules, supporting the creative and data processes, and ensuring delivery partners are aligned. This is an excellent opportunity for someone looking to deepen their fundraising or campaign delivery experience in a collaborative, fast-paced environment.

Key Responsibilities

Campaign Delivery & Coordination

· Deliver cultivation and retention campaigns, setting up and developing schedules in Asana and coordinating all required stakeholders.

· Manage timelines to ensure all activity is delivered on time and to plan.

· Compile campaign costs and track expenditure against budgets, flagging issues as they arise.

Creative, Data & Fulfilment Management

• Develop campaign briefs for creative, data output, print and fulfilment for review by internal teams and suppliers.
• Manage the creative sign-off process: collate feedback from stakeholders and ensure briefing accuracy to suppliers.
• Proof all campaign materials to maintain brand integrity and accuracy.

Digital & Email Communications

• Support the development of donor emails in line with agreed campaign structures.
• Coordinate the production and scheduling of email content in collaboration with the communications and data and tech team.

Performance Monitoring & Reporting

• Compile campaign results for analysis and provide reports to inform future activity.
• Work closely with data teams to ensure appropriate segmentation and tracking.

Donor Stewardship

• Support the thank-you process, including personalising and developing donor thank-you cards as required.
• Contribute to improving supporter journeys and experiences through campaign touchpoints, especially for regular givers.

Recruitment

We are actively interviewing for this role on a rolling basis as suitable applicants apply. If you're interested in this role, it is advisable to apply as soon as possible.

Application Instructions

Could you please provide us with a cover letter (no longer than one A4 page) that addresses the following:

1.  Why are you interested in a career in fundraising?
2.  What skills will you bring to this role? 
3. What specifically attracted you to Operation Smile UK’s mission to provide cleft care and safe surgery globally?
4. How have you coordinated campaign schedules, stakeholders, and suppliers in previous roles to ensure on-time, accurate campaign delivery?

Disability Confident Committed Employer

We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.

At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.

If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).

Equality, Diversity & Inclusion

Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation. 

We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process. 

Role Overview:

The Talent Set is excited to be working with a leading UK charity to recruit an Interim Individual Giving Manager for an initial 3-month contract focused on campaign delivery and supporter retention.

This is an ideal role for an experienced Individual Giving professional who can confidently step into a fast-moving environment and keep high-performing fundraising programmes running smoothly during a period of transition.

Key Responsibilities:

• Lead the delivery of warm donor campaigns across channels such as direct mail, digital, telemarketing and print.
• Plan and manage campaign timelines, content delivery, approvals, and performance tracking.
• Evaluate campaign performance and apply a test-and-learn approach to improve future results.
• Collaborate on the design and delivery of donor journeys that strengthen supporter loyalty and long-term value.
• Ensure all supporter communications are engaging, accurate and delivered to a high standard.
• Line manage and support a small team of Individual Giving fundraisers.
• Foster a positive, collaborative working environment focused on continuous improvement.
• Work closely with internal teams including supporter care, insight, marketing, and compliance.
• Manage relationships with external suppliers and agencies to ensure efficient and cost-effective campaign delivery.

Person Specification:

• Proven experience managing Individual Giving or direct marketing campaigns across multiple channels.
• Strong understanding of donor retention and engagement strategies.
• Confident managing multiple projects and deadlines in a fast-paced environment.
• Excellent communication and interpersonal skills, with experience collaborating across teams and with external partners.
• Experience in line management, including supporting development and performance.
• Solid understanding of fundraising compliance and regulation, including data protection best practice.
• A proactive, solution-focused approach with strong organisational skills and attention to detail.
• Previous experience in a charity or not-for-profit environment.
• Familiarity with donor journeys, segmentation, and insight-led marketing.
• Experience managing agency relationships and third-party suppliers.

What’s On Offer:

• A remote working pattern at a fantastic organisation.
• A day rate of £146 to £154 per-day plus holiday pay.
• An initial 3-month contract with an immediate start.  

How to Apply:

To apply, please submit your CV demonstrating your suitability for this role by clicking the “apply now” button (please do not apply via email).

We aim to get back to all successful candidates within 72 working hours. Please note you must live and have the right to work in the UK as sponsorship cannot be offered.

Commitment to Diversity:

The Talent Set and our partner organisation are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

Liverpool Zoe’s Place provides respite, therapeutic and bereavement care to babies and children with life-limiting and life-threatening conditions, and their families. Our hospice has been supporting the communities of Liverpool and the North West for more than 30 years and we are currently in an exciting season of growth and development. With a new Board of Trustees and a new building on the way, it is a really exciting time to join our team.

This is an exciting opportunity to join our friendly team of professionals - providing administration and database support to our fundraising and clinical teams. If you have strong administration skills, a working knowledge of databases, and a positive, friendly attitude then we would love to hear from you. You would be joining our team in a really exciting season, as we work towards a new, state-of-the-art hospice in West Derby.

 Stay is a leading homeless charity based in Telford, dedicated to providing vital support and accommodation for people experiencing homelessness. We’re looking for a proactive and experienced Operations and Services Manager to join our dedicated team. 

Post:                             Operations and Services Manager

Responsible to: Head of Services & Operations

Hours:37.5 hours per week

Salary:                               £38,616 per annum

Responsible for:Housing and Support Team Leader, Outreach Team Leader, The Net, Housing Services                                                           Manager, Property and Maintenance Team Leader

Location:Meeting Point House and Chec offices with the ability to travel and work across sites and in the                                               area. with flexibility to occasionally home working

What’s in it for you?

You will be part of a friendly, supportive and flexible working environment, where your contribution will be valued and appreciated with excellent learning and development opportunities and high-quality supervision and guidance.  In addition to this, you will also receive the following benefits: 

• 25 Days Annual Leave (enhanced according to length of service) 

• Birthday off after completion of probationary period 

• Regular supervision and separate wellbeing supervisions

• Access to Employee Assistance Programme 

• Pension Scheme – employer contribution of 5%.

This role:

This role will be responsible for managing the charities services and supporting the smooth and compliant operation of the charity’s operations. You'll be responsible for developing and implementing our services. A key part of your role will be acting as the Data Protection Lead.

Key Responsibilities:

Service Management & Development

• Manage staff and services, ensuring high standards of delivery, efficiency, and positive outcomes for our clients and tenants.

• Lead on the service development of existing services, identifying areas for improvement and implementing enhancements.

• Work closely with the Head of Services and Operations to develop and implement new services in line with strategic objectives and identified needs.

• Ensure all services adhere to internal policies, external regulations, and best practice.

Data Protection and GDPR

• Act as the charity's Data Protection Lead, working with the CEO to ensure compliance with GDPR and other data protection legislation.

• Develop, implement, and monitor data protection policies, procedures, advising on and overseeing data protection impact assessments (DPIAs).

• Oversee data security measures and conduct regular data audits.

• Oversee the secure storage, retention, and disposal of all personal data, both digital and physical

• Manage data subject access requests (SARs) and data breach incidents, ensuring timely and appropriate responses and reporting to the ICO where necessary.

• Ensure staff receive appropriate data protection training and maintain accurate records of compliance efforts.

Operational Management

• Lead on complaints, compliments, and comments management, overseeing the entire process from receipt and investigation to resolution and trend analysis for service improvement and reporting.

• Support the Head of Services and Operations with lease management for charity properties.

• Work closely with the Head of Services and Operations to support the charity's safeguarding function, acting as Deputy Designated Safeguarding Lead when required.

HR and Training and Development

• Work with SMT and support the review and implementation of HR policies and procedures (most of these are developed with our HR Support provider).

• Oversee the Finance Assistant & HR Administrator's HR responsibilities, ensuring efficient and compliant recruitment, onboarding, induction, and HR record-keeping.

• Provide support for HR processes for disciplinary and grievance matters, in line with the Charity’s policies.

• Work with the Head of Services and Operations to lead on the development and implementation of the charity's training and development strategy, identifying needs and overseeing delivery to enhance staff and volunteer capabilities.

Health and Safety

• Support the implementation and ongoing adherence to Health & Safety policies across all sites, fostering a safe environment for all.

• Oversee the Finance Assistant & HR Administrator responsibilities to ensure all staff and volunteers receive appropriate health and safety training and refreshers.

• Work with staff to ensure incidents are investigated, take the lead on analysing, and reporting. Working with the Head of Services and Operations, managers and Team Leaders ensure health and safety actions are logged and followed up appropriately.

• Oversee the maintaining of accurate records of all health and safety activities, training, and incidents and pull off and analyse reports for SMT and Board.

General

• To participate in the on-call out of hours decision making rota as required

• Contribute to the charity’s strategic objectives and operational plans.

• Represent the charity at relevant external meetings or forums as required.

• Maintain professional boundaries and confidentiality at all times, upholding the charity’s values and ethos.

• Participate in team meetings, training, supervision and appraisals as required.

• Undertake any other duties as reasonably required by the Head of Services and Operations or CEO.

• Ensure that Equality, Diversity and Inclusion is actively promoted in all areas of work and that the services                              are relevant and accessible to all.

Stay is committed to equality, diversity and inclusion in the workplace. We encourage applications from individuals who feel they meet the requirements of the role.

The Vacancy

Job Title: Policy Manager

Location: London/Hybrid

Salary: £43,294.95 per annum

Weekly Hours: 35

Reference: YMC1130049

There’s a new opportunity for a strategic thinker with a passion for influencing public policy and making a real difference in young people’s lives.  YMCA England & Wales is looking for a Policy Manager to play a pivotal role in shaping the future for communities across the country.

As the largest and oldest youth charity in the world, YMCA is a dynamic federation committed to supporting young people in mind, body, and spirit. In this exciting and influential role, you’ll lead our policy function – ensuring YMCA's voice is heard across Westminster, Whitehall, and beyond.

About the Role

Reporting to the Head of Policy, Campaigns & Research, the Policy Manager will drive our engagement with government, policymakers, and stakeholders by crafting evidence-based positions that reflect the needs of the YMCA movement and the young people we serve.

You will be responsible for monitoring emerging policy developments, preparing responses to government announcements, and producing high-quality briefings and reports for internal and external stakeholders. You’ll work closely with local YMCAs to ensure our positions are grounded in lived experience and reflect the realities faced by communities across England and Wales.

This is an exciting opportunity to shape public discourse, build influential relationships, and help us champion the issues that matter most – from youth homelessness and mental health to employment and education.

Key Responsibilities

• Lead the development of YMCA’s public policy positions using robust research and insights.
• Monitor, analyse, and respond to government announcements, select committee work, and policy shifts.
• Produce briefings and reports for the Chief Executive, Board of Trustees, and senior leaders.
• Develop strong relationships with government departments, civil servants, and coalition partners.
• Collaborate with local YMCAs to ensure grassroots experiences inform national policy.
• Amplify the voice of young people in all areas of policy development.
• Support and work closely with colleagues across the Policy, Communications & International (PCI) team.

About You

You are a confident communicator with a deep understanding of the UK policy landscape and experience influencing public policy at a senior level. You bring strategic insight, exceptional analytical skills, and the ability to turn complex information into clear, impactful messages.

You’ll have:

• Proven experience in a policy role, ideally in the charity or public sector.
• Strong political awareness and understanding of policy-making processes.
• Excellent written and verbal communication skills, including experience producing briefings and reports for senior audiences.
• The ability to build collaborative relationships across a wide range of stakeholders.
• A passion for social justice and a commitment to YMCA’s mission and values.

Why Join Us?

At YMCA England & Wales, you’ll be part of a supportive, inclusive organisation making a tangible impact. You’ll help drive real change for young people and communities, working in a role that offers purpose, flexibility, and professional development.  If you're interested please do not delay, due to recent high volume of applications we may have to close the application window earlier than 24th August.

Our recruitment process is anonymised and candidates' names are hidden. We welcome and encourage job applications from people of all backgrounds. Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration, safeguarding training and undertake a DBS check.

Main duties

Fundraising CRM Project Leadership

• Lead the end-to-end project to replace the current CRM system, including an audit of existing data, research into CRM options, supplier selection and full onboarding and implementation.
• Manage and maintain the current Salesforce system during the review period, ensuring it remains functional, accurate, and fit for purpose while supporting the transition process.
• Act as the day-to-day lead for the CRM system within the Fundraising and Communications team, ensuring it meets team needs and supports strategic goals.

CRM and Data Management

• Maintain and improve the quality of supporter data through regular cleansing, deduplication, and tagging to ensure accuracy and GDPR compliance.
• Working with data flows and setting up integrations, ensuring the system runs smoothly on an ongoing basis, making updates, troubleshooting issues whilst maintaining data consistency.
• Work with the Finance team to support integration between the CRM and finance systems for seamless donation and income reporting.

Data Selections, Segmentation and Campaign Support

• Collaborate with the Fundraising team to perform targeted data selections for appeals, newsletters, stewardship journeys, and events.
• Develop and maintain segmentation structures and logic to support personalised supporter journeys and strategic targeting.
• Work closely with the Marketing and Communications team to provide campaign-ready data for fundraising, advocacy, and engagement activities.

Reporting and Insight

• Design, build, and maintain dashboards and reports that provide real time insight into fundraising performance, donor behaviour and campaign results.
• Create and deliver regular and ad hoc fundraising analysis to inform strategic decisions and performance tracking.
• Proactively identify opportunities to improve donor retention, upgrade journeys and lifetime value through data driven insight.

Key responsibilities

• In conjunction with your Line Manager, continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Passage.
• Proactively flag any data integrity issues with Line Manager and help develop action plans as required.
• Participate in internal/external meetings as required, and attend training events, conferences and other functions as necessary.
• Participate in regular supervision and annual appraisal and help in identifying your own job-related development and training needs.
• Ensure that all The Passage’s policies and procedures are adhered to and contribute to the effective implementation of The Passage’s Diversity and Equality Policy as it affects both The Passage and its work with vulnerable adults.
• At all times, undertake your role in a professional manner maintaining a high-quality standard of work, and to always work in accordance with the aims, values and ethos of The Passage and uphold standards expected by The Fundraising Regulator.
• Undertake any other duties that may be required which are commensurate with the role.

Desired experience

• Experience of using a database to accurately enter and manage data.
• Working extensively with Fundraising CRM systems.
• Experience of working in the charity sector.
• Implementing policies and procedures.
• Running reports and analysing data.
• Understanding of data protection and GDPR principles.

Desired knowledge

• Experience of using a database to accurately enter and manage data.
• Working extensively with Fundraising CRM systems.
• Experience of working in the charity sector.
• Implementing policies and procedures.
• Running reports and analysing data.
• Understanding of data protection and GDPR principles.

Above all we are looking for inspiring and committed individuals who have a genuine desire to support people, and to help them to rebuild their lives.

Apply

Every three minutes someone in the UK develops dementia: a progressive and complex condition that can be devastating for the whole family. One in two of us will be affected by dementia in our lifetime, either by caring for someone with the condition, developing it ourselves, or both.

Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible, for as long as possible.

Benefits:

• enhanced maternity, paternity and adoption leave, and shared parental pay
• family-friendly policies
• 8% employer pension contribution (Aviva) or opportunity to continue NHS pension
• free health cashback plan (Medicash): employee cover plus up to four dependent children
• 24/7 virtual GP access (UK registered), plus access to Best Doctors
  free, confidential employee assistance programme (Medicash)
• access to a wellbeing app
• flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more*
• learning and development opportunities including bespoke training and access to LinkedIn Learning)
• commitment to employee health and wellbeing.
• we have a Menopause Friendly accreditation and are a Disability Confident employer

This is an exciting opportunity to join the Challenge Events Team at Dementia UK, where you will help coordinate the day-to-day activities of the team, providing crucial administrative support and helping to deliver excellent supporter experiences.

As the Challenge Events Assistant, you will act as the first point of contact for challenge event supporters, responding to enquiries within agreed timeframes and ensuring an excellent stewardship through various means of communication outlets to motivate, recognise and reward supports to encourage their long-term support.

You will be responsible for coordinating fundraising resources, preparing fundraising materials ahead of race day events and ensuring that post-campaign data is utilised efficiently in order to thank supporters appropriately. Additionally, you will oversee administrative processes for the team including data entry, monitoring new supporters and updating projects plans.

To be successful in the role, you will have experience of building positive relationships and customer service expertise, as well as an understanding of using databases and Office 365. Additionally, we are looking for someone with excellent communication, organisational and planning skills with the ability to prioritise your workload.

Join us now and be part of a team dedicated to making a real difference in the lives of those affected by dementia.

We would love to hear from you! If you would like to find out more about the role, or have any queries, please get in touch with us.

Our culture

In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to support them in achieving their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.

Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute to and lead on our working groups around health and wellbeing, menopause, and equity, diversity and inclusion.

Dementia UK is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.

Dementia UK is a Disability Confident Employer. If you’d like support to make an application, contact us.

This role will be subject to a Basic DBS check.

By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.

*Please note that any decision on flexible working is based on business needs 

When you apply for a job at Dementia UK, we will collect certain information about you to process your application and assess your suitability for the role. Further details can be found in our privacy notice.

We're looking for a kind, compassionate and resilient Support Worker to join our East London Hospital Discharge Service in Tower Hamlets. No personal care or experience is required, just the right values.

£28,808.00 per annum, working 40 hours per week. Fixed term contract of 1 year.

Want to feel like you're part of one team? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

* Undertake key-working responsibilities for a caseload assigned by the Manager
* Provide support 9am-5pm 7 days a week
* Assess prospective discharges within 3-5 hours of receiving referral information.
* Support the customer to settle in and meet their immediate social care needs.
* Update the Discharge/Patient Flow Team on patient progress on a weekly basis.
* Escalate concerns to the Discharge Team and urgent concerns via the Crisis Line.
* Proactively monitor customer's mental state, ADLs and move-on plans.
* Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions.
* Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available.
* Support customers to access activities and services in order to maintain and improve well-being, access benefits and reduce isolation.
* Maintain regular communication with Hackney Council (Local Authority) to facilitate re-housing.
* Develop and maintain links with all key agencies and service providers in the local community.
* Empower customers to ensure they receive the service and benefits they are entitled to
* Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards.
* Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible.
* Adhere to Look Ahead's Policies and Procedures
* Engage in learning and development activity to increase knowledge and skills.
* Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Relationship-building
Empathy and respect for all individuals, with the ability to build relationships and understand people's motive and perspectives.
Motivation
Committed to making a positive impact for individuals.
Adaptability
Resilience and flexibility in changing circumstances, with the ability to work under pressure and deal with uncertain or unexpected outcomes.
Communication
The ability to collaborate with and influence a wide range of people in person and through written communication.
Problem solving
The ability to objectively analyse situations, using information and clear judgement to generate effective response.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for the full job description.

Job Title: Senior Press and Communications Officer

Position Type: Permanent/Full time

Reports to: Founder/Chief Executive

Salary: £35,000

Based at: School Food Matters, The Bridge, 7b Parkshot, London, TW9 2RD

Working Hours: 9am-5pm (flexible)

Pension: School Food Matters pays 7% of pensionable earnings

Holiday: 31 days including bank holidays that fall on working days

School Food Matters is closed between Christmas and New Year

Job Purpose

· To help make SFM the destination for media as the voice for food in schools

· To help increase media coverage for our work across all platforms (print, TV/Radio, digital)

· To develop and maintain our vibrant social media presence

Key Tasks include

· Writing and reviewing editorial, case study and blog content to maintain SFM’s voice

· Work with our Web Developer to maintain the School Food Matters website

· Diary planning to make best use of events and media moments to highlight our work in the media

· Helping to maintain up-to-date and accurate records of media contacts on Airtable

· Produce, edit and co-ordinate video and visual content across SFM’s projects

· Working closely with the Chief Executive on media campaigns

· Ensuring that we maintain a vibrant social media presence (BlueSky, Linkedin, Instagram, and Facebook)

· Managing and maintaining our photo library (Google photos)

· Ensure website is up to date by liaising with project teams for new content

· Understanding and disseminating new processes and functionality of the new website

· Managing our Google Ad grant and ensuring that our ads remain effective

· Tracking our impact on social media and preparing media reports for Trustee Meetings (four per year)

· Liaising with partner organisations for joint marketing of our projects

· Working with the Chief Executive to produce and distribute our newsletters

· Adding press articles to the website and social media

· Maintaining the ethos of the charity and positively promoting our work at all times

· Keeping up to date with safeguarding requirements and reporting procedures

· The Senior Press and Communications Officer will also undertake any other tasks relevant to the affairs of SFM that may arise from time to time.  Therefore, being flexible and approaching the job with an open and positive mindset is essential!

 Person Specification

 Essential

· Exceptional oral and written communication skills in fluent spoken and written English, with strong attention to detail and the ability to translate complex data and policies into accessible language and engaging stories and communication materials

· Experience of getting media coverage

· Strong understanding of using social media to engage audiences and achieve campaign goals

· An eye for design and strong grasp of branding, with experience creating visuals using tools like Canva

· Comfortable using content management systems (CMS) to publish and manage web content — we use Drupal

· General knowledge of issues around school food, children’s health and food education

· Ability to work independently, with high levels of self-motivation

· Good project management, time management and organisational skills and the ability to work under pressure and to meet deadlines

· Energy, enthusiasm, creativity and tenacity

Desirable

· Experience of working within a network or coalition of campaigning organisations

· Established contacts with media outlets/journalists/bloggers

· Digital campaigning and social networking skills

· Experience writing news articles and blog posts with clear structure, purpose and an engaging narrative

· Skills in capturing and editing photo and/or video content to support communications work

· Experience managing or supervising team members to deliver communications projects effectively

Birth Companions is a charity that supports women experiencing multiple disadvantage during the perinatal period in the community in London and the southeast, and in prisons across the country.

Our work aims to improve the lives of mothers and babies by:

- improving the mental health and well-being of pregnant women and new mother
- enabling new mothers to give their babies the best possible start in life
- empowering women to fulfil their potential through engagement
- driving improvements in the local and national policy and practice that impacts on mothers and their babies.

By working towards these aims, we hope that all women who face disadvantage and inequality during this crucial point in their lives will have the support they need to give their baby the best possible start, and to fulfil their own potential, whatever their circumstances. 

Birth Companions’ values have shaped the organisation’s approach from the outset and are still as important to us as ever. We are a women’s organisation built on feminist principles, delivering woman-to-woman support. Choice, empowerment and protecting women’s rights have always been central to the way we work. Through the work of our staff and trained volunteers we offer practical and emotional support before, during and after birth. We work in a woman-centred way that is trauma-informed, flexible and non-judgemental, basing our support on what a woman tells us she needs. 

Work across our frontline services shows us what matters to women, and where things can and should be better in the care they receive from others. Based on these insights, we commission academic and peer-led research and direct the attention of local and national policy-makers, commissioners and service providers to what needs to change, and how. Everyone at Birth Companions plays a role in this. Communication and collaboration between our frontline practitioners, policy and engagement staff and the women in our Lived Experience Team means we are able to identify and monitor issues and themes and draw on learning in order to feed them into conversations with senior stakeholders across maternity, criminal justice, social services and immigration. In this way we ensure our policy and influencing work is rooted in the day-to-day experiences of women and what will make most difference to them and their babies. 

The Criminal Justice Services Manager will manage and develop all aspects of Birth Companions’ criminal justice-based services and line-manage the criminal justice services Coordinators, (currently three staff members but this likely to increase as we expand our services).

They will develop and maintain strategic partnerships with other relevant agencies and ensure the successful delivery of services through internal monitoring and evaluation, external evaluation and the charity’s governance structures.

The Criminal Justice Services Manager will be responsible for contributing to the development and implementation of new prison and wider criminal justice system-based services through stakeholder engagement and service design where opportunities are identified.

The Criminal Justice Services Manager will also contribute to the policy, engagement and strategic work of the organisation where appropriate.

Location: Loughborough, England (Travel required to all Baca Services locations)

Contract Type: Permanent

Salary: £24,754 - £28,454 per annum FTE

Working Hours: 37.5 hrs per week (including evening and weekend hours on a rota)

About Us:

Baca is dedicated to providing support and care to 16 to 18 year old unaccompanied asylum seeking children who are newly arrived in the country, helping them rebuild their strength, dignity, and hope for the future. We work closely with social workers and representatives from other agencies to benefit the young people in our care.

Role Overview:

As a Support Worker, you will be a key worker for several young people in Baca's care, providing high-quality holistic and therapeutic support for their transition to adulthood. You will deliver services in line with Baca’s Theory of Change, ensuring the highest quality outcomes in physical and emotional wellbeing, education, employment, training, social engagement, and personal safety.

Key Responsibilities:

• Provide high-quality support and care to young people, ensuring their holistic development.
• Work proactively to safeguard young people and resolve any issues that arise.
• Be a role model, offering care and compassion without discrimination.
• Support young people in developing essential life skills and preparing for independent living.
• Engage young people in education, vocational training, and hobbies.
• Foster positive relationships within the community and support social engagement.
• Plan and participate in day trips and annual residential weeks.
• Develop partnerships with social workers, solicitors, teachers, volunteers, and other partners.
• Maintain excellent communication and keep accurate records.

Requirements:

• Alignment with Baca’s values and mission.
• Ability to respond to change and work as part of a diverse team.
• Self-motivated, proactive, and able to take initiative.
• Knowledge of safeguarding practices and issues faced by unaccompanied asylum-seeking young people.
• Relevant training or willingness to complete essential training within the first year.
• Experience working with young people, especially in cross-cultural settings.
• Excellent communication, organizational, and ICT skills.
• Driving licence and access to a car.
• Enhanced DBS check required.

Personal Attributes:

• Approachable, reliable, and a strong team worker.
• Supportive, responsible, and personable.
• Flexible and able to work occasional evenings and weekends.

Holidays and benefits:

• 33 days’ holiday a year (pro rata for part-time staff) including bank holidays.
• Pension scheme
• Health & Wellbeing programme
• Free parking
• Casual dress

How to Apply:

If you are passionate about making a difference in the lives of young asylum seekers and have the skills and attributes we are looking for, we would love to hear from you.

Please note: We cannot offer sponsorship for this role as Baca is not on the Home Office list.

Job title: Development Manager

Hours: 35 hours per week full time or part time considered. If your preference is to work part time, you will be required to work at least 3 days per week. We are open to flexible working and hybrid options for this role.

Reporting to Director of Development

Salary £37,500 per annum FTE  

Wells Cathedral is a masterpiece of English Gothic architecture, renowned for its astonishing beauty, historical significance and its international reputation for music.

It stands as one of the most impressive cathedrals in the UK and is a world-class centre for worship and mission, inspirational music and creative engagement with young people and visitors from around the world.

Are you an inspiring fundraiser with a track record of engaging a range of individual donors?

Would you like to utilise your excellent relationship building skills and creativity to help inspire philanthropists with the work of Wells Cathedral and help conserve and maintain it for future generations?

Could you deliver one of a kind events and exceptional communications to inspire support from individual donors towards an important place of worship and a world renowned heritage organisation?

The Development Manager will play a critical role in developing and managing individual fundraising for the Cathedral with a particular focus on engaging and inspiring the Cathedral’s individual supporters, Major Donors and prospects with the work of the Cathedral, developing and implementing robust stewardship activity and undertaking and developing vital prospecting processes to support both priority projects and year round fundraising.

This role will line manage the Development Assistant.

As Development Manager you will:

· Lead on creating and developing the Individual Giving strategy for the Cathedral, in consultation with the Director of Development.

· Deepen relationships with existing supporters by developing and delivering an impactful stewardship framework for individual donors.

· Work in consultation with the marketing team to create inspiring and relevant communication strategy for individual supporters with a focus on impact, to include regular feedback mechanisms to improve stewardship plans and engagement.

· Build the financial resilience of the Cathedral through developing individual prospecting processes, prospect research, and developing qualified prospect pipelines to secure income from individual supporters and major donors. With an initial focus on the Vicars’ Close project and developing in line with future priorities.

· Work with the Director of Development to develop an inspiring range of bespoke cultivation plans for Major Donors.

· Design, deliver and support a range of unique events to inspire supporters and cultivate new relationships, bringing to life the extraordinary work of the Cathedral. Work across the cathedral to integrate fundraising into existing events and programmes.

· Achieve results through persuasive and compelling proposals for Major Donors and creation of robust budgets. Amplify project impact through inspiring reports and personalised engagement opportunities.

· Develop, manage and deliver Wells Cathedral’s individual giving programmes, including Planned Giving, regular inspiring appeals and individual giving opportunities as part of priority projects.

· Strengthen supporter relationships across the organisation, working with the Cathedral leadership team, Chapter and project leads to support engagement with individual donors and Major Donors.

· Develop and implement plans to keep existing donors engaged, with opportunities to increase their level of giving over time and in line with projects and targeted appeals.

· Regularly report progress to the Development Director and Cathedral Chapter on the individual giving income pipeline, supporter engagement, upcoming opportunities, and challenges.

· Keep up to date with trends and good practice and identify opportunities to improve and develop Wells Cathedral’s individual giving.

· Utilise CRM as an effective Relationship Management tool and develop robust prospecting processes.

· As the Cathedral’s Gift in Wills strategy develops, support engagement opportunities for individual supporters and develop appropriate processes to support this area.

· Network and keep abreast of the wider funding landscape and giving trends to inform the strategy.

· Support the team through additional duties as reasonably required to assist the smooth and efficient running of the Development Team and maximise the impact of the fundraising function. Some weekend and out of hours working may be required.

We would like to hear from you if you:

· have enhanced income streams, with a focus on individual supporters and Major Donors and made a real impact upon the charitable objectives of an organisation — a degree is not an essential requirement.

· enjoy building and deepening relationships with a range of individual supporters, with exceptional interpersonal skills and the ability to tailor opportunities to funder priorities.

· have a successful track record in developing individual giving programmes and major donor relationships, securing funds from a range of individuals and Philanthropists.

· are a persuasive and influential communicator, with exceptional communication, writing and research skills.

· Confident to engage with multiple stakeholders including volunteers, prospective donors and high level supporters.

· have an ambitious, positive, and creative approach, with experience at working collaboratively organisation wide.

·  have strong networking, collaboration, and relationship-building skills, with the ability to inspire and motivate others — internally and externally at all levels.

· enjoy in prospect research and developing successful cultivation plans to inspire donors and secure funding.

· have delivered exceptional donor experiences and co-ordinated special events and inspired a range of individuals donors.

· are passionate about working for Wells Cathedral and making an impact within the heritage sector.

The successful applicant will also be expected to share in Wells Cathedral’s commitment to safeguarding and promoting the welfare of children, young people, and vulnerable adults.

We welcome applications from those with existing fundraising experience and looking to further their experience in a manager role, with line management responsibilities. We currently operate a hybrid model of working and are open to discussing flexible ways of working, including full and part time and some remote working. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full time or need more flexible working patterns.

Please get in touch to arrange an informal conversation ahead of applying to learn more about us and why this opportunity is right for you.

To apply, please send a copy of your latest CV together with a supporting statement (no more than 2 pages) explaining your motivations for applying for the role, how your skills, knowledge and experience match the role outline and what you can bring to it. If your preference is to work part time, please state how many hours a week you wish to work.

Shortlisted candidates will be expected to complete our standard Application Form and Equal Opportunities Monitoring Form.

In return we offer:

· 6.6 weeks of annual leave per annum inclusive of bank holidays. The holiday year runs from 1 January to 31 December.

· A discount of 10% is available in the Cathedral Shop and Café.

· Staff training and opportunities to develop your skills.

· Pension Defined Contribution Scheme. Contributions as % of salary:

Age Employee Employer

<50 3% 5%

50–55 4% 8%

>55  5% 10%

· Parking spaces are available in the Cathedral car park. Cars are parked at the risk of the owner.

· All reasonable working expenses will be met in line with Cathedral policy.

The appointment will be conditional on the satisfactory completion of all pre-employment checks, including a basic DBS check. A probationary period of 6 months will apply to this post.

First stage interviews: 23 September 2025

Second stage interviews: 29 September 2025

OVERVIEW

This role will be a key member of our ambitious team, delivering a growing portfolio of fundraising campaigns, fundraising events, and supporter engagement initiatives. You’ll oversee our supporter journeys, manage our communications channels, and build meaningful relationships that drive income and deepen our impact.

DUTIES & RESPONSIBILITIES

Fundraising Campaigns & Income Generation

• Work with the Head of Fundraising to plan and deliver our 12-month supporter journey – including fundraising campaigns (online and offline), events and appeals.
• Manage our calendar of challenge events (e.g. The Don’s Cycle Challenge, Wombles Walk, Sponsored Skydive).
• Grow supporter-led community fundraising in the local area.
• Lead outreach to engage new local partners – including small businesses, schools and clubs – promoting fundraising opportunities and supporting their initiatives.

Communications & Marketing

• Alongside the Head of Fundraising, lead all communications for the charity.
• Create engaging fundraising content for email, website, and social media to drive online donations, event and programme sign-ups.
• Work with the wider Foundation team and club comms team to create content for social media, e-newsletters and our website.
• Promote Foundation programmes and campaigns to fans, families, and local supporters, driving participation and donations.
• Create marketing materials (posters, flyers, etc.) to support charitable prorammes and campaigns.
• Collaborate with Senior Managers to share the impact of the Foundation through monitoring and evaluation reports. Including creating the annual organsiation Impact Report.
• Manage the Foundation’s website, ensuring content is regularly updated, fully functioning, and aligned with key campaigns, events, and programmes.

​Supporter Engagement & Stewardship

• Manage the supporter engagement programme, delivering a rolling 12-month plan of personalised and meaningful touchpoints.
• Develop and implement strategies to encourage increased giving and recruit new regular donors.
• Maximise engagement and retention of individual supporters (particularly low- to mid-level donors) through excellent donor care, timely thanking, and compelling communications.
• Coordinate supporter stories and participant case studies to inspire giving.
• Manage our weekly e-communications, using engaging content to recruit new subscribers and convert them into donors, event participants, or programme attendees.

Supporter Care

• Act as the first point of contact for fundraisers and donors, delivering first-class stewardship and support.
• Ensure timely, warm and effective follow-up with all supporters, helping them feel inspired, valued and connected.

Events & Community Activation

• Support the delivery of fundraising and engagement opportunities at AFC Wimbledon fixtures and stadium events.
• Represent the Foundation at local events, cheque presentations, and community partner visits.

Administration & Data Management

• Maintain accurate supporter and income records in our CRM system, ensuring compliance with GDPR and data protection laws.
• Liaise with the Finance Officer to process donations, including Gift Aid claims and income reconciliation.
• Provide regular fundraising reports and insights for internal and external stakeholders.

PERSON SPECIFICATION

Essential

Qualifications & Experience

• Hold a relevant higher education or industry recognised certification or have a minimum of at least 1–2 years' experience in a fundraising, communications, supporter engagement or similar role
• Proven ability to build and maintain relationships with supporters, partners, or donors
• Experience planning and delivering fundraising campaigns, events, or community initiatives
• Experience using digital tools for fundraising and engagement (e.g. mass email platforms, design tools, giving platforms, CRM systems)
• Experience creating digital content (e.g. website management social media, e-newsletters, case studies)

Skills & Abilities

• Strong written and verbal communication skills, with the ability to tailor messages for different audiences
• Excellent organisational skills with the ability to manage multiple priorities and meet deadlines
• Confident in working independently, taking initiative, and problem-solving
• Strong attention to detail, particularly when managing supporter data and income records
• Ability to travel to activity & meetings across London and surrounding areas

Knowledge

• Understanding of fundraising best practices, supporter stewardship, and donor journeys
• Awareness of GDPR and data protection principles in a supporter/donor context
• Familiarity with digital communications and engagement techniques

Attributes

• A warm, friendly and professional manner with a people-first approach
• Passionate about our mission and the power of sport to transform lives
• Flexible and willing to support occasional evening and weekend activities, including matchdays
• A collaborative team player, willing to support colleagues across different functions

Desirable

• Experience working in or with a sport, health, or youth-focused charity or community organisation
• Experience with CRM/database systems such as Donorfy, Salesforce, or Beacon
• Experience reporting fundraising results to internal or external stakeholders

GENERAL INFORMATION

The Employee must at all times carry out his/her responsibilities with due regard to the AFC Wimbledon Foundation policies and procedures in particular Health & Safety, Financial Authorisation, Confidentiality and with regard to the Data Protection Act.

The Employee must act to protect all young people and adults at risk that are in their care or attending the Company’s premises. The Employee must report any misconduct or suspected misconduct to the Safeguarding Manager.

The Employee must ensure a positive commitment towards equality and diversity by treating others fairly and not committing any form of direct or indirect discrimination, victimisation or harassment of any description and to promote positive working relations amongst Employees and customers.

The above Job Description is not intended to be exhaustive, the duties and responsibilities may therefore vary over time according to the changing needs of the Club.