Supporter data manager jobs in Bristol, city of bristol

Working as part of the Helpline team, the Helpline Advisor’s role is to ensure that incoming contacts from our beneficiaries receive high quality, timely support when they need it. The role will be busy and varied, and each shift will involve responding to contacts across Beat’s different support channels including telephone, webchat, email, social media, and facilitating daily online peer support groups. The Helpline Advisor will work closely alongside the Helpline team who are currently all based remotely. This includes Senior Helpline Advisors, Digital Helpline Volunteers, the Deputy Helpline Manager, and the Helpline Manager. Beat are receiving more contacts than ever before, this is an opportunity to make a difference to the lives of each and every person that gets in touch, this includes sufferers, family, friends, supporters and more.

We particularly encourage applications from Welsh speakers for this role; we have received funding from the Welsh government and are looking to improve our service delivery for our Welsh-speaking beneficiaries.

At Deafblind UK, we support people living with sight and hearing loss to live the life they want.

We have an exciting opportunity to join our growing fundraising team as we look toward the charity's 100th anniversary in 2028.

The Fundraiser - Corporate & Events will play a pivotal role in enabing Deafblind UK to achieve its goals - helping us to reach more supporters, inspire long-term giving, and raise vital funds through corporate partnerships and charity-led fundraising events. You’ll be at the heart of building relationships, creating impact, and driving income that directly transforms the support available for people with dual sensory loss.

Reporting to the Fundraising Development Manager, the Fundraiser - Corporate and Events will be responsible for growing our existing supporter base and driving engagement, loyalty and income through innovative corporate fundraising activities and charity-led fundraising events. You will be responsible for implementing fundraising strategies, coordinating campaigns, and developing strong connections with businesses in order to generate income and meet targets.

The role includes helping to market and promote Deafblind UK events, with a focus on writing compelling copy for online and offline promotion. The postholder will have a flair for creativity and innovation, with outstanding supporter relationship management skills; to help enhance income generation through mass participation events. Our aim is to ensure all fundraising activities are delivered to the highest standards and are well-planned, exciting, safe, creative and challenging.

This is a highly rewarding position for a creative and dynamic individual to make a genuine difference to the support available for the 450,000 people across the UK who are deafblind.

This position is based remotely with frequent travel as and when required to carry out the duties of the role.

The role will also include:

• Building and managing a portfolio of corporate partnerships, delivering engaging activities such as networking events, golf days, and workplace fundraising.
• Leading on the planning and delivery of charity-led fundraising events, ensuring they are successful, safe, accessible, and memorable.
• Developing and stewarding lasting relationships with businesses, supporters, and volunteers, ensuring excellent supporter experiences.
• Growing income through creative initiatives, from collection pots in high-footfall areas to securing pro-bono and in-kind support.
• Working closely with our Fundraising Development Manager and Marketing Team to deliver fundraising targets and raise Deafblind UK’s profile.

You will bring to the role:

• A minimum of two years in a fundraising role, with a flair for building and maintaining strong relationships.
• A natural talent for networking and the ability to inspire passion in others.
• Proven experience in managing events and a demonstrable track record of meeting fundraising targets.
• Creativity to spot opportunities paired with the organisational skills to deliver them seamlessly.
• A self-motivated, energetic, and passionate approach to delivering excellent supporter experiences.
• A flexible, can-do attitude to some evening and weekend working as the needs of the role requires.
• Good IT skills and proficient in the use of Microsoft Office, including Word, Powerpoint, Excel and Outlook. Experience of database management preferably CRM.
• A full, clean UK driving licence. 

Please see attached Job Description and Person Specification for further details.

LGBT Foundation is an impactful, vibrant charity with a wide portfolio of well-established services and rapidly developing new initiatives aimed at meeting the needs of lesbian, gay, bisexual, and trans people.

The Trans Support Pilot is a waiting well service supporting trans and non-binary people on the waitlist for the South-West Gender Dysphoria Clinic. This is a pilot service and the first of its kind commissioned by DHSC to provide accessible, non-clinical support to those on the waitlist. This will include preparing people for their first appointment, supporting the building of resilience and coping strategies and reducing deterioration in mental health. This pilot is being delivered in partnership between LGBT Foundation (where this role will sit) and Gendered Intelligence. The Region Manager will be responsible for the following key areas of activity: 

Day to day project management- including connection with partner organisations, oversight of KPI reporting and budget holding responsibilities. 

Direct delivery- development of a suite of resources and engagement activities for both community members and professionals working with this service user group.

Stakeholder engagement- including oversight and facilitation of a co-production group. 

We are recruiting for the new role of Communications & Marketing Manager. This year we are celebrating the 40th anniversary of the founding of ABCD. It’s an important and exciting point in ABCD’s development, when we seek to develop our profile and supporter base, particularly among younger people in the UK. Over recent years we have been gradually extending the scope of our work in the refugee camps in the West Bank. As we grow, and the demand for our services grows, so have our ambitions to raise much needed funds as we develop. We seek a committed individual to join us on a one-year contract with a vewi to becoming permanent if all goes well.

General Overview

FearFree delivers services across the Southwest for victims, children and perpetrators of domestic abuse, sexual violence and stalking with the aim to break the cycle of abuse and supporting all to live free from fear. We provide trauma responsive support, and this post will be fundamental to ensuring service users, stakeholders, and partners experience this in our daily delivery.

As the Devon Service Manager, you will oversee all the adult ITRS team and be instrumental in developing and sustaining networks, partnerships and new networks across Devon.  You will be responsible to the Head of Service and be part of the service manager team working closely alongside the other service managers.

Alongside your service manager colleagues, you will play a key leadership role in the delivery, development, and oversight of high-quality services for individuals impacted by domestic abuse, sexual violence and stalking, as well as for those who use harmful behaviours. You will be part of a team managing a diverse portfolio of services spanning prevention, crisis intervention, behaviour change, survivor recovery, and professional training. These include in-person interventions and digital platforms, therapeutic services and outreach across all age groups and communities.

You will be responsible for ensuring that our services are trauma-responsive, culturally competent and inclusive, with a strong focus on safeguarding, survivor voice and best practice. You will support teams to deliver consistently excellent support, ensure contract compliance and drive continuous improvement and innovation in a changing landscape.

As part of the Service Manager team, you will also hold strategic responsibility in scoping new projects, supporting research and business development opportunities. You will also ensure that the wellbeing and development of our people is at the front of our management and leadership priorities.

As the Devon Service Manager, you will have experience working with health professionals in a management or training capacity, and a comprehensive understanding of trauma-informed practice and managing risk. This service takes an innovative approach to both delivering training to GP surgeries and providing therapeutic support to patients referred to us via surgeries who have received our training.

FearFree is committed to flexible and hybrid working and this role will be a mix of home based and office based, alongside requiring travel for multi-agency meetings and other deliverables.

This role may include evening and weekend work when required.

Operational Responsibilities

• Service Delivery Oversight: Ensure the smooth and effective daily running of services across all areas—domestic abuse, sexual violence, stalking, behaviour change, survivor recovery, and training—delivered both in-person and digitally.
• Leadership and Management: Role model trauma responsive and inclusive leadership. Ensuring all staff and volunteers are effectively performance managed and live the charity’s values and have all appropriate resources to achieve excellence in their field. Work alongside colleagues from across FearFree to provide support, assistance and management to over teams where required.
• Safeguarding and Risk Management: Lead on child safeguarding and act as Deputy Safeguarding Lead when required. Oversee safeguarding practices across services, ensuring timely risk assessments, safety planning, and escalation of concerns.
• Quality Assurance and Continuous Improvement: Monitor service quality through audits, case file reviews, feedback, and outcome data. Lead service improvements in response to learning, client feedback, and evolving best practice.
• Policy and Compliance: Ensure all services operate within legal, regulatory, contractual, and policy frameworks. Maintain accurate and confidential records in accordance with data protection and safeguarding legislation.
• Performance Monitoring and Reporting: Track and analyse performance data to assess impact, identify trends, and inform service planning. Produce high-quality reports for internal leadership, commissioners, and funders.
• Partnerships and Representation: Maintain strong local and strategic partnerships with statutory and voluntary agencies. Represent the charity in multi-agency forums, commissioning meetings, and stakeholder events.
• Crisis and Incident Management: Support staff with complex or high-risk cases. Lead operational responses to critical incidents or safeguarding escalations in collaboration with senior leaders. Provide Duty Out of Hours cover as part of a Senior Management Rota for safeguarding and incident management.
• Volunteer and Student Engagement: Oversee the safe and meaningful integration of volunteers and student placements into service delivery, ensuring appropriate supervision and development opportunities.
• System and Process Improvement: Identify inefficiencies in operational systems and work with others to develop streamlined, integrated processes across services and reporting tools.
• Strategic Oversight: To take part in, and contribute to Executive Leadership meetings as required, providing operational guidance.
• Budgets and Financial performance: Carefully monitor and evaluate both financial and non-financial performance and create contingency plans to predict and rectify any variables. Contribute to the creation of annual and budgets and financial targets.
• Advising on new development opportunities: Utilising data, local and national knowledge, identification of unmet needs, professional relationships and best practice to contribute to new opportunities.

Application

To apply, please download the full job description/person specification along with the application and equality monitoring forms. Please send the completed application form and optional equality monitoring form direct to FearFree. 

There is no specific closing date for this role and this vacancy will close once a suitable candidate is found, so early applications are encouraged. 

For information about the processing of your personal data at FearFree, please visit our website. 

FearFree is committed to encouraging equality and diversity in the workplace.  We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued. 

Income and Engagement Specialist

Are you a senior engagement specialist or fundraising leader who can see the big picture and also knows how to make things work brilliantly day to day? Do you believe that great systems and smart data only matter if they help you build more meaningful relationships with real people?

At Mencap, we’re at a genuinely exciting point in our journey. Our new strategy, Mencap 2030, sets out a bold ambition for the future, and engaging and growing our supporter base is central to making it happen. We’ve made significant investment in our engagement capability, including a state-of-the-art CRM, alongside face-to-face fundraising and digital innovation.

We’re now looking for an experienced leader to step into a senior interim role, providing stability, leadership and momentum across our engagement activity during a period of transition.

This role will lead all of our mass fundraising and engagement activity, including Individual Giving, Legacies, Community & Events Fundraising, and Supporter Care. It is a senior, influential role shaping how supporters experience Mencap, how we grow income sustainably, and how we build long-term relationships rooted in trust and shared values.

As part of the interim remit, the role will also provide operational oversight and support to our High Value Relationships team, working closely with the interim Executive Director of Fundraising and other colleagues to ensure continuity, strong performance management and clear oversight of income and KPIs during this period.

You’ll bring strategic vision and clarity, alongside strong operational judgement. You’ll know how to turn insight into action, how to use data intelligently (without losing the human touch), and how to lead teams through change with confidence and care. You’ll be comfortable holding performance, using financial and KPI information to support delivery and decision-making.

Just as importantly, you’ll recognise that our supporters aren’t just numbers or segments – they’re individuals who care deeply about our work and want to feel connected to the difference they’re helping to make.

You’ll lead the place where Mencap’s fundraising brand, proposition, and voice really come to life, designing experiences, appeals, campaigns and supporter journeys that reflect the voices and lived experiences of people with a learning disability and show the world why our work matters.

This is a full‑time role (37.5 hours per week), offered on a 9‑month fixed‑term contract, with flexibility on location.

If you’re excited by the opportunity to step into a senior interim leadership role, make the most of significant investment, and guide large, complex fundraising and engagement functions through an important period of transition, we’d love to hear from you! 

Apply now with an updated CV, applications close on 25th February, with interviews taking place shortly afterwards.

Benefits

Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated.

Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings.

For more details on what we have to offer, please see the attached document outlining all the fantastic benefits available to you as a member of our team!

About Mencap

Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.

We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in.

At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues.

Belonging at Mencap is for everyone, every day, everywhere.

· Everyone is expected to treat people well and make Mencap an inclusive organisation.

· Every day we grow and learn. It’s okay to make mistakes but we learn from them and make changes

· Everywhere people will feel respected, valued, and safe to be themselves.

We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long- term health condition, women, parents and carers, and their allies.

We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We’re not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you’re applying for.

£37,500 to £44,700 per year

Fixed term contract (two years), full-time (37.5 hours per week)

Based in the West Midlands with regular travel across the region

Are you driven by equity and ready to make a real difference for Black men’s health? We’ve launched a bold new pilot in the West Midlands to tackle the urgent issue of late prostate cancer diagnosis in Black men and we need a dynamic Project Manager to lead the way. In this pivotal role, you’ll bring communities, healthcare partners and local insight together to dismantle barriers, build trust, and shape a model that could change outcomes across the UK.

What the job involves

As the Project Manager, you’ll lead an innovative pilot designed to tackle late diagnosis of prostate cancer in Black men. Day to day, you’ll shape and deliver a regional model that breaks down systemic barriers to early diagnosis - from coordinating the unification of efforts to address drivers of inequity in prostate cancer to establishing a new bridging fund to support cross-sector partnerships. You’ll work closely with community organisations, Primary Care Networks and NHS stakeholders, bringing people together to build trust and drive practical, measurable improvements.

What we want from you

You’ll be someone who cares deeply about health equity and is motivated by making real change happen for Black men in prostate cancer. We’re looking for someone who has experience designing or delivering community‑based health projects and feels confident working across sectors to build strong, equitable partnerships. You’ll bring strategic thinking, the ability to turn insight into action, and the communication skills to engage, influence and inspire. You’ll be comfortable managing timelines, budgets and reporting impact, and you’ll bring a strong understanding of public health, health equity or programme management. Most importantly, you’ll champion inclusion, cultural sensitivity and our values in everything you do.

As this role is supporting our work in the West Midlands, candidates must live within, or no more than 30 minutes from, one of the following NHS Health Trust areas: Herefordshire and Worcestershire, Black Country, Shropshire, Telford and Wrekin, Staffordshire and Stoke-on-Trent, Birmingham and Solihull, or Coventry and Warwickshire.

Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.

Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.

Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.

Our commitment to equity, diversity and inclusion

At Prostate Cancer UK we’re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We’ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally.

We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.

How and where we work

Colleagues attend the office at least four days per month (pro rata for part-time colleagues) to collaborate, build relationships, and support projects and decision-making. You can choose where to work the rest of the time. Travel to the office is a commute, so we pay our own travel costs.

Additional in-person attendance will be required during your first few months for induction and training, to support you to learn the role and get to know colleagues.

We trust colleagues to work flexibly while balancing personal commitments with the needs of the charity, and we are committed to making reasonable adjustments for colleagues with a disability, neurodiversity, or a long-term physical or mental health condition.

How to Apply
Visit our Prostate Cancer UK Careers page via the apply button to learn more about this role and the benefits we offer. On the vacancy advert, you’ll find everything you need to know about the role, how to apply, and what to include in your application.

You can also download a copy of the job description and access the link to our careers portal to submit your application.

The closing date is Sunday 22nd February 2026.  Applications must be submitted by 23:45 UK time.

Interviews: By arrangement. Currently scheduled from Monday 2nd March 2026. We’re expecting the interviews for this role to be held online.

Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.

Salary: £35,624 - £45,802
Contract: Full-time, Permanent
Location: Remote - home based
Closing date: 27th February 

We’re delighted to be working with Barnardo’s, the UK’s largest national children’s charity, as they look for a Supporter Care Manager — a key role ensuring every supporter receives the highest standard of service and care.

In this role, you will lead the team that acts as the first point of contact for Barnardo’s supporters, ensuring excellent service delivery across supporter enquiries, stewardship, complaint handling, and fulfilment. You’ll help shape supporter journeys, strengthen loyalty, and ensure regulatory and data-protection standards are consistently met.

You’ll work closely with colleagues across Fundraising, Marketing, Retail, Finance and external suppliers, driving continuous improvement and ensuring supporter experience remains at the heart of Barnardo’s work.

To be successful as Supporter Care Manager, you will need:

• Experience leading a customer or supporter-facing team in a fast-paced environment
• Strong stakeholder management and communication skills
• A proactive, solutions-focused mindset with the ability to drive service improvements
• Confidence managing processes, performance, data and reporting

If you’re passionate about delivering excellent supporter experiences and want to play a vital role in helping Barnardo’s achieve life-changing impact for children and young people, we’d love to hear from you.
If you would like to have an informal discussion, please contact Ashby Jenkins Recruitment and ask to speak to Jake.

Ashby Jenkins Recruitment is a specialist charity recruitment agency. We are committed to equity, diversity, and inclusion and take a relationship-led approach to recruitment in the sector. You can read more about our commitment to diversity on our website.

If enough applications are received, we reserve the right to close the application period early.
Job Reference: 2855JP

Purpose of the post

The Finance Business Partner plays a crucial role within HDR UK, as the key point of contact and financial support for the Institute Office teams. The Finance Business Partner supports key non- finance stakeholders to provide timely and insightful analysis and reporting and supports with the alignment of financial plans to operational and strategic priorities. The role will support the Institute Office as well as some of our separately funded programmes. The Finance Business Partner is responsible for the management of the Institute’s support costs and recharges, and therefore plays a pivotal role in the long-term financial sustainability of HDR UK. The role is responsible for maintaining clear and effective communication between the Finance team and the wider business and for ensuring that financial concepts and priorities are understood by the Institute Office and programme teams.

Main responsibilities

• Work with Budget Holders to manage financial performance, forecasts, and budgeting including understanding financial opportunities and risk for the area of business partnership.

• Lead on monthly reporting to the Institute Office and Programme teams, including posting month end journals, meeting with Budget Holders to discuss performance and budget variance and providing commentary and analysis on reports.

• Provide donor reporting and analysis as required to funders of specific programmes.

• Work with the Head of Financial Planning and Analysis to plan, deliver, and review the annual budget and quarterly forecasts.

• Support the Associate Director of Finance and Head of FP&A to continuously review and update the 5-year financial plan.

• Support with projects and new process development to continuously improve and evolve our approach to internal financial reporting and modern finance business partnering.

• Support the Finance Business Partnering function with ad hoc reports and grant management and reporting.

• Provide training and advice to individuals internal and external to the Finance department.

• Support the Finance Officer with ad hoc queries and helpdesk needs.

• Support the Head of FP&A in utilising JET Reports to generate monthly management accounts for our Senior Leadership Team and Budget Holders, ensuring their accuracy and timely delivery.

LGBT Foundation is an impactful, vibrant charity with a wide portfolio of well-established services and rapidly developing new initiatives aimed at meeting the needs of lesbian, gay, bisexual, and trans people.  The Fundraising & Marketing Team at LGBT Foundation is a small yet collaborative group of professionals. They are dedicated to advancing the visibility and impact of the UK’s leading health and wellbeing charity. The team is responsible for implementing wide-ranging fundraising, communication, and marketing strategies. By leveraging various channels such as email marketing, the organisation’s website, video, social media, OOH advertising and traditional media, the team strives to support the national visibility, brand awareness, impact storytelling and income generation of the charity by attracting, engaging and stewarding a growing supporter base.   LGBT Foundation’s Partnerships & Philanthropy Advisor will work with fundraising & marketing colleagues to deliver against strategic objectives and achieve in-year financial targets, significantly increasing income and support, specifically from corporates, individual giving (donations), legacies and fundraising events. In this role as a Partnerships & Philanthropy Advisor, corporate partnerships (attraction, engagement, and retention) will be a priority, ensuring members see the value in our offer.   

You will also work with the Director of Fundraising & Marketing to shape four individual giving campaigns a year and two legacy awareness campaigns a year. The successful candidate will collaborate closely with the Marketing Manager to keep fundraising information on webpages and social channels active, ensuring regular promotion of charity challenges and shaping digital mobilisation efforts which will build the charity’s supporter base, attracting more new donors.   

You will support regular reporting on performance towards financial targets, working closely with colleagues to reconcile income, ensure Salesforce records and reports are up-to-date and that integrations support automated data flows.

We are taking positive action to encourage applications from people of colour (PoC) and other racially minoritised communities, trans*, non-binary, and/or older people (aged 50+), to improve the representation of colleagues from these communities in our staff team.

*Trans is an umbrella & inclusive term used to describe people whose gender identity differs from that which they were assigned at birth; including non-binary people, and those who partially or incompletely identify with their sex assigned at birth.

We’re seeking an experienced and visionary Fundraising Database and Insights Lead.

This is a strategic, high-impact role for a data-driven expert who can unlock insights to maximise supporter engagement and drive income growth.

You will ensure the quality, accuracy and strategic use of data to define clear strategies that sharpen targeting, deepen donor relationships, and enhance campaign performance.

You will support the implementation of a brand-new CRM system, own responsibility for the management and overall health of our supporter data, generate fundraising output data and analyse the effectiveness of our fundraising efforts.

From AI-driven analytics to performance dashboards and predictive modelling – this is a hands-on role where your insights will directly fuel mission impact.

This is an exciting role for someone with a passion for leading data-driven, insight-led fundraising activities, and for a person who loves to champion best practice in data management and governance.

Location: Hybrid Variable – tied to the Bristol or London office or Home Based with travel to Bristol once a month

Salary: £35,882 (outside of London); £37,778 (inside London)

Closing date: 1st March 2026

WC interview date: 9th March 2026

Change lives in a life-changing career

When a child or young person is diagnosed with cancer, their whole world can feel like it’s falling apart. Independence is taken and confidence is stolen. Stability no longer exists. The future suddenly feels uncertain.

The impact of cancer on young lives is more than medical. And that impact can be felt by entire family. That’s why we exist. Our specialist social workers help children and young people with cancer and their families navigate the emotional and practical impact of cancer.

We remove barriers, solve problems and prioritise wellbeing. And we stop at nothing to make their voices heard and their unique needs understood, so they can get the right care and support at the right time

About the role

We’re looking for a Sports and Challenges Manager (DIY Sports) with strong strategic and operational experience in mass‑participation events to join our Sports and Challenge Events Team.

As part of our dynamic Sports and Challenge Events team—and the wider Mass Participation fundraising function—you’ll play a key role in growing our programme of third‑party sports events across the UK. You’ll lead on developing and delivering an exciting portfolio including Ultra Challenges, Run for Charity events, and DIY/open challenges, ensuring exceptional supporter experiences at every stage. You’ll create new multichannel stewardship journeys, oversee acquisition and marketing activity, and work with external event organisers to select and shape events that drive long‑term value for Young Lives vs Cancer.

You’ll collaborate closely with colleagues across Supporter Engagement, Brand and Marketing, Regional Engagement, Partnerships & Philanthropy and more, ensuring seamless supporter journeys and consistently outstanding experiences. To thrive in this role, you’ll need to be proactive, analytical, creative and passionate about delivering sector‑leading events with impact.

This role is subject to a basic criminal record check.

What will I be doing?

No two days are the same at Young Lives vs Cancer. So, summarising your ‘day to day’ isn’t easy. Here are some of the main things you’ll be doing, but you’ll find more details in the job description:

• Strategically manage a portfolio of mass participation events to agreed acquisition and income targets, driving growth and long‑term supporter engagement.
• Lead on marketing and acquisition campaigns for your events, working closely with our Digital and Brand teams to create compelling assets and reach new audiences.
• Oversee all event operations and on‑the‑day planning, collaborating with Regional Engagement teams and managing key supplier and organiser relationships.
• Create and maintain multichannel stewardship journeys, ensuring supporters receive exceptional experiences delivered consistently across teams.
• Track, monitor and report on event budgets, KPIs and performance, using insight to plan, forecast and make recommendations for future investment.

What do I need? 

The key skills we’re looking for in this role are:

• Strong strategic and operational experience in mass‑participation events.
• Experience of delivering successful marketing and acquisition campaigns.
• Proven ability to create effective, data‑driven stewardship journeys.
• Excellent prioritisation, time‑management and communication skills.
• Ability to build strong relationships and negotiate with external organisations.
• Experience interpreting and working with budgets, forecasts and financial data.
• Project and/or programme management experience.

Diverse perspectives and unique skillsets are at the heart of Young Lives vs Cancer. If you're passionate about making a positive impact and eager to learn, we encourage you to apply, even if you don't meet the criteria and person specification fully. Your potential is what matters most to us, and we’re committed to fostering an inclusive and supportive work environment to help you develop.

What will I gain?

 For people to reach their full potential, they need the right environment. As a member of Team Young Lives, you’ll be made to feel supported, valued and appreciated. Here’s how we do it:

• Flexible working: we’re open to working hours outside of 9 - 5 and we can talk through your flexibility requirements at interview stage
• Wellbeing, Thinking & Growth Days: four days a year to to step back from the day-to-day and focus on your own learning and development
• Generous annual leave allowance
• Great family/caring leave entitlements
• Enhanced pension
• Access to our employee savings scheme

To find out more about our benefits package, have a look on our website.

Our commitment to Diversity, Equity, Inclusion and Belonging

At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their sex, ethnicity, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation. We don’t just accept difference, we value it, celebrate it, nurture it and we thrive because of it.

We’re on a journey to be reflective of the diverse children, young people and families we support. We know we aren’t there yet, and we’re passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation. This includes taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities. Our Diversity, Inclusion, Equity and Belonging strategy will tell you more.

We operate an anonymised shortlisting process in our commitment to diversity, equity, inclusion and belonging. CVs can be uploaded, but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history sections of the online application form for us to be able to assess you quickly, fairly and objectively.

Accessibility

We’re committed to providing reasonable adjustments throughout our recruitment process and we’ll always aim to be as accommodating as possible.Please let us know in your application form of any adjustments or access requirements we could make to help you with the application process and interview.

To arrange an informal chat, please contact Lauren Hunt (Head of Mass Participation).

#ShowTheSalary #NonGraduatesWelcome

Salary: £38,000 – £40,000 FTE (pro-rata £22,800 - £24,000)​

Hours: Part-time, 22.5 hours (3 days) per week 0.6 FTE​

Location: Remote​

Contract: Permanent​

In this exciting and varied role, you will manage the HR lifecycle, provide HR advice, develop and improve policies and processes, and manage payroll and benefits. You will report to the CEO and work with the with the Senior Management Team (SMT) to deliver a high quality HR & Payroll service. You will demonstrate and promote the culture and values of FoodCycle, incorporating equity, diversity, inclusion and environmental sustainability.​

This is a key role in which you will enjoy using your expertise to interact with all FoodCycle staff (~40 headcount) and lead initiatives like the annual staff survey, performance reviews and provide quarterly HR updates to the Board. You will be responsible for all HR operations and people activities of FoodCycle, including recruitment, onboarding, payroll, PAYE, pensions, employee engagement surveys and performance management and training oversight.​

You will be comfortable managing a busy and varied workload, able to connect with employees and stakeholders while working remotely, and bring your knowledge of HR best practice & employment law to maintain and improve our positive working culture. You will have experience managing HR operations and/or payroll in an organisation with 20 or more people, and CIPD Level 5 (or equivalent experience).​

Benefits: We offer 26.5 days holiday plus bank holidays, and additional holiday for length of service (pro-rata for part-time). Plus, everyone gets an extra day off on their birthday! Our health and wellbeing cash plan allows staff to claim money back on healthcare bills and includes access to telephone counselling and online GP appointments.​

How to apply:Please upload a CV of no more than two sides, and a covering note/letter of no more than two sides explaining why you are suitable for the role, via our vacancy website.​​

Deadline for your application:11.59pm on Wednesday 25th February.​

Interviews: Planned for Friday 6th March (online).​

Inclusivity: At FoodCycle, we are committed to being an equitable, diverse and inclusive organisation. Our vision is to create a working and service environment where every individual is treated with dignity, respect, and fairness. We want everyone to bring their full selves to work and to our community meals. We commit to removing barriers that prevent our employees, volunteers and guests from embracing their distinctive and diverse identities.​

We want our organisation to reflect the communities we serve.We welcome applications from everyone and especially encourage people from unrepresented groups to apply.​

Disability Confident Employer: FoodCycle is a Disability Confident Employer and candidates who are disabled and who meet our minimum criteria for the job will be offered an interview.Please state in your application if you identify as disabled and wish to be considered for a guaranteed interview. We can make reasonable adjustments at any stage of the recruitment process. ​

Safeguarding: Safeguarding is Everyone’s business – FoodCycle is committed to safeguarding and promoting the welfare / wellbeing of children, young people and adults at risk. This role will therefore require a satisfactory Basic DBS check.​

Please note that you will need to have existing Right to Work in the UK to apply for this role. We are unable to provide visa sponsorship.

Temporary Supporter Care Officer

Rate: £14.40 per hour
Contract: Temporary - 1st to 31st March
Location: Bristol (hybrid - approx. 2 days per week in the Bristol hub, remainder home-based)

We're working with a well-established national charity to recruit a Temporary Supporter Care Officer to support their Fundraising and Supporter Engagement team during a busy period.

This is a great opportunity for someone with strong customer service or supporter care experience who enjoys being the first point of contact and delivering a warm, efficient experience to supporters.

The role

Reporting to the Supporter Care Manager, you'll provide excellent supporter care alongside administrative and customer service support across the Fundraising and Supporter Engagement function.

Key responsibilities

• Acting as first point of contact for supporter enquiries via phone, email and social media

• Delivering high-quality customer service and stewardship in all interactions

• Liaising with colleagues across the organisation to ensure enquiries receive accurate and informative responses

• Updating the fundraising CRM (Donorflex) with accurate supporter details, donations, Gift Aid and communication preferences

• Ensuring donations are processed and banked promptly, maintaining accurate records for reconciliation with Finance

• Thanking donors for their support, including phone conversations that enhance supporter engagement and experience

• Managing legacy notifications and in-memory gifts, including ongoing stewardship where appropriate

• Providing customer service for e-commerce activity, including order queries and phone orders

• Handling complaints in line with organisational procedures

• Supporting Individual Giving, E-Commerce, Philanthropy and Partnerships teams with projects as required

• Ensuring compliance with fundraising regulations and data protection legislation

About you

You'll bring experience from a customer service or supporter care environment and enjoy working collaboratively across teams.

Essential experience:

• Handling enquiries via phone, email and digital channels

• Complaint handling and resolution

• Building effective working relationships with internal stakeholders

Knowledge:

• Understanding of GDPR and fundraising regulations (or the ability to pick this up quickly)

• An interest in the mission and values of the charity sector

Skills: