Supporter database manager jobs

CONTEXT

An estimated 12,000 men are raped every year and 76,000 sexually abused or assaulted. Yet just 4% of men will tell someone. Of those who do, it takes on average 26 years to do so.

Survivors UK provides specialist support to (cis and trans*) men and boys, and to non-binary people, who have been raped, sexually assaulted or abused. Our aim is to help any man, boy, or non-binary person, to have the confidence to tell someone what’s happened to them, and to know that it’s OK to seek help. When they do, we want to ensure they have access to the right support so they can deal with the impact of their experiences.

We provide emotional support, information and signposting to survivors and anyone worried about someone they know, through a national website and webchat service (open till 8pm most evenings). Last year, 2,600 people contacted us via our webchat services and social media.

In London, we are the only organisation providing specialist services for men and boys, including individual counselling and therapeutic groupwork, available till 9pm six days a week. Across London, we provide the capital’s only Independent Sexual Advisor (ISVA) Service that helps men and boys through the criminal justice system.

ABOUT THE ROLE

This is an exciting role at Survivors UK which combines counselling and practical support, specifically to the (circa) 150 people who refer themselves for individual counselling with us each year. You will work specifically with young people aged 13+ and people from Black, Asian and Multi-Heritage communities who have experienced sexual violence.

The people served include those with clinical mental health diagnoses, drug and alcohol dependencies, at risk of suicide, homelessness or involved in the sex industry. You will need to be a highly skilled counsellor with experience of dealing with very vulnerable clients, willing to work flexibly and on your own initiative. Importantly, you will be a compassionate person, able to blend therapeutic work with practical support and care.

Main responsibilities include:

• Provide counselling and practical support interventions to boys, men, trans people and non-binary people from the BAM community who have been raped, sexually abused or assaulted with high levels of need and who are most vulnerable.
• Deliver counselling interventions by phone, video calling and face-to-face with clients 13+ years old.
• With clients, develop action plans to help them address emotional and practical needs and ensure clients can engage with a flexible service.
• An ability, interest and commitment to working and developing a therapeutic approach that is culturally attuned to Black, Asian and Multi and Dual Heritage clients.
• Maintain accurate and timely client case notes, ensuring adherence to confidentiality, safeguarding and data protection procedures.
• Support the monitoring and reporting to funders on the development and delivery of the service.

This post is subject to an enhanced DBS Clearance
 

PURPOSE

• Provide counselling and practical support interventions to boys, men and non-binary people who have been raped, sexually abused or assaulted with high levels of need and who are most vulnerable.
• Collaborate with clients to discover what their needs are from our service
• Support the monitoring and reporting to funders on the development and delivery of the service.

KEY OUTCOMES

• Survivors who are highly vulnerable and distressed will have access to a service that meets their needs, with improvements in their overall health and wellbeing.
• A reduction in harmful behaviours, such as less suicidal ideation, reduced drug & alcohol use, reduced incidences of self-harm.
• Survivors who are leading chaotic lifestyles report feeling more stable, better able to cope and better supported.

RESPONSIBILITIES

1. Service Delivery

• Deliver counselling interventions by phone, video calling and face-to-face
• Maintain accurate and timely client case notes, ensuring adherence to confidentiality, safeguarding and data protection procedures.
• With clients, develop action plans to help them address emotional and practical needs and ensure clients can engage with a flexible service.
• Provide regular and timely communications with clients so that they are encouraged to remain with the service.
• Attend clinical supervision.
•  
• Liaison and Promotion
• Maintain good working relationships with other support services associated with the client.

1. Monitoring, evaluation and dissemination

• Collect and accurately record one-to-one contact data, including presenting issues, client notes, socio-economic demographics, using Survivors UK Salesforce database.
• Monitor individual client’s progress through the outcomes monitoring framework.
• Where appropriate, and within safeguarding and data protection policies, collate qualitative client stories for reporting back to funders, evidencing need and service user opinion.
• Ensure all clients are aware of and have access to the organisation’s complaints policy.

1. General Duties

• Be responsible for administrative functions associated with the role, including accurate record keeping and filing.
• Provide input and comment on the development of Survivors UK policies and procedures and ensure you follow established procedures.
• As a member of a small team, contribute to the development of new initiatives and services in response to client need.

The post-holder will be required to carry out additional duties from time to time. Such duties will be commensurate with the role.

Survivors UK is an equal opportunities employer.

PERSON SPECIFICATION

Experience and qualifications

• A BACP, UKCP or BABCP accredited counsellor, psychotherapist or CBT practitioner.
• Completed at least 3 parts of EMDR training. Potential for completion of the training to be offered with the role
• At least 2-years’ experience of working with highly vulnerable clients in a counselling and/or support service.
• Knowledge of trauma informed practice
• Demonstrable caseload management, with experience of undertaking initial counselling assessments.
• Experience of using creative approaches such as art, drama or play when working therapeutically with children and young people.
• Proven track record in helping clients who are experiencing high levels of distress and/or chaotic lifestyles, to improve their health and wellbeing.
• Efficient and accurate use of outcomes monitoring frameworks, such as CORE, Outcomes Star, or similar

Skills, knowledge and competences

• Strong understanding of the experiences, needs and impact of rape, sexual abuse or assault on (cis and trans*) men and boys, and on non-binary people
• Self-motivated and a self-starter: high level of confidence to develop and deliver a new service.
• A mature, calm and empathic manner: able to engage with clients who have challenging needs and deal with highly emotional and stressful situations.
• Strong communication skills: able to build trusting relationships and rapport with clients and interact and engage effectively with external agencies.
• Adherence to confidentiality and boundary policies and practices.
• High degree of flexibility in approach to working with clients and the wider team.
• Positive attitude and willing to contribute to developments, improvements and changes more broadly within Survivors UK.
• Competent administrator and highly organised: committed to maintaining accurate client records and reporting on performance.
• Demonstrable commitment to equal opportunities, with a non-judgemental approach to helping men, non-binary and trans people
• A commitment to pursuing professional excellence, personal development and learning.

Harris Hill is delighted to be partnering with a leading healthcare charity to recruit a Database Manager.

This is a key role responsible for overseeing and developing the organisation's CRM and wider data infrastructure, ensuring data is accurate, accessible and used effectively to support fundraising, grant-making, engagement and organisational decision-making.

Working across multiple teams, you will manage the charity's CRM, oversee integrations with other systems, improve processes and workflows, and produce insightful reporting and dashboards that help drive performance and impact.

We're looking for someone with:

• Strong experience managing CRM or database systems
• Experience with Beacon CRM or similar platforms such as Donorfy, Raiser's Edge or Salesforce
• Excellent data analysis and reporting skills
• Experience improving processes, automations and system integrations
• A strong understanding of data quality, governance and compliance
• The ability to build effective relationships with both technical and non-technical stakeholders

This is an excellent opportunity for a data professional who enjoys combining hands-on systems management with strategic insight, and who wants to make a tangible impact within a purpose-driven organisation.

For more information, please submit your CV.

Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

We’re an award-winning charity running local learning centres in the heart of the communities where the young people we support live. Our centres provide a high-impact education programme which includes practical learning support, pastoral care, and motivational and confidence-building activities for young people aged 7-18. Our aim is to enable students from the least advantaged neighbourhoods to realise their ambitions and achieve their wonderful potential.

As the UK’s leading university access organisation, our staff team is helping over 60,000 young people each year at its 46 learning centres across England and Scotland, and we plan to scale-up our provision over the coming years.

We are looking for a high-calibre candidate to join as Office Manager and Executive Assistant. You will be the main point of contact for our Senior Management Team, Trustee Board and Advisory Panel members and have the inside track on how the charity plans and implements both its strategic growth and its day-to-day operations. You will also act as Office Manager in our Head Office, and be part of our Facilities Team supporting our sites across the network.

The role is challenging and varied. You will work with a wide range of our stakeholders, both internally and externally, taking a professional yet friendly approach – you will have strong interpersonal and communication skills. You will have excellent organisational and analytical skills and be able to demonstrate meticulous attention to detail, excellent written skills and will be highly efficient. You will need to be able to gain the respect required to act as the voice of the CEO.

The role at a glance

Contract: Part-time (30 hours per week), permanent

Start date: September 2026 (or as otherwise agreed with candidate)

Working hours:

30 hours per week (typically 4 days per week, 09:00 to 17:30, but alternate patterns can be discussed with candidates)

We are a delivery organisation providing frontline educational services for young people. Our Head Office team is based on the site of our North Kensington centre in West London. We are an organisation with team members at different stages of their career, including many in their first roles: we are committed to nurturing talent and providing a developmental culture for all. 

Role is mainly office-based, with the opportunity to work from home one day per week.

Salary: £40,000 per annum pro rata (including £2,800 London contribution)
Pro-rated salary for 30 hours per week (0.8 FTE) is £32,000 per annum

Location: IntoUniversity Head Office, 95 Sirdar Road, London W11 4EQ

Annual leave: 

Full-time staff entitlement, pro-rated for part-time staff:
33 days (inc bank & public holidays) 
+ 3 closure days (two in December and one in July) 
+ additional length of service entitlement
(one day per year of service, up to 5 days)

Application deadline: 9am Monday 27th July 2026

We have an exciting opportunity for a Deputy Manager to join our team in Exeter.

The Deputy Manager will work as part of a team that provide holistic recovery-focused support to clients with mental health across Exeter & East Devon Mental Health Services. 

They will work closely with and deputise for the Service Manager to ensure the effective delivery of quality housing and support services within Exeter & East Devon Mental Health Services and will be responsible for the day-to-day operational delivery. They will provide effective line management for delegated front-line staff of the services, to include recruitment, induction, supervision, appraisal and performance management.

What you will be doing: 

• Implementing, evaluating and contributing towards the development of local / service specific procedures and good practice in all areas of service management.
• Undertaking regular audits of various aspects of the service including, but not limited to, CDPSoft records, Universal Housing (UH) records, client files, Medication paperwork and Health & Safety records and to undertake any necessary action and report any issues or concerns to the Service Manager.
• Planning, coordinating and leading on the induction of all line managed staff and ensuring that all ongoing training needs are identified, reviewed and implemented and to assist in the induction of any other staff team member, as required.
• Allocating client caseloads to the Mental Health Support Workers fairly and consistently and, in the absence of a Mental Health Support Worker, to ensure client caseloads are appropriately reallocated and covered.
• Being responsible for the day-to-day operations of the services whilst ensuring that effective administration and communication systems are maintained and adhered to

On-call is on a rolling rota with you being on-call once every 10-14 days.Weekday on-calls are from 2000-0800 and weekend and public holiday on-calls are 0800-0800.

The Volunteer Coordinator (Nag’s Head Farm) will lead the recruitment, administration and support of volunteers for Camp Jojo’s Cumbria camps. As the main point of contact throughout the volunteer journey, they will manage applications, maintain databases, coordinate communications and ensure volunteers are successfully placed at camp.

Working closely with the Operations Manager and supported by the experienced team at Ivy Farm, Essex, the role also includes providing administrative support and attending volunteer-related meetings. This is a varied and rewarding role requiring strong organisational, communication and time-management skills.

Approximately 80% of the role can be carried out remotely; however, the successful candidate will be required to attend each camp at Nag’s Head Farm and must therefore live within a 60-minute commute (driving) of Appleby-in-Westmorland, Cumbria. The position is seasonal, with increased hours during spring and summer and attendance required during school holiday camp periods.

Shaftesbury is a national disability charity that supports more than 4,000 children, young people and adults with a disability every year to live a life that truly adds up for them. That is at the heart of everything they do.

Their vision ‘all together better for disability’, is about working alongside the people they support so they can participate, contribute and be valued for who they are.

Their work is spearheaded by 1,500+ dedicated staff and volunteers who deliver a wide range of disability care, special education and rehabilitation services across England, Wales and Northern Ireland, around the clock. 

To achieve their vision, they are looking for an Individual Giving Manager with a focus on acquisition to work alongside the Head of Individual Giving across regular gifts, appeals, lottery, raffle and other new products.

The Individual Giving Manager drives the recruitment of new supporters and supports the stewardship of warm audience, generating sustainable income for Shaftesbury. The proportion of acquisition focus v retention focus is likely around 70/30. 

This role focuses on maximising long-term value through innovative and impactful multichannel campaigns including reactivating lapsed supporters, optimising supporter conversion and delivering engaging onboarding experiences. The Individual Giving Manager will work on growing regular giving, cash and gaming pipelines and manage exciting projects which could include digital, DRTV, face-to- face, telemarketing, direct mail and radio. The role will provide assistance to the Head of Individual Giving with all retention activity, including cash appeals and newsletters. 

Shaftesbury is happy to consider fundraisers or officer level candidates looking to step up into their first manager level role. At present this role doesn’t line manage, so management experience is not necessary. The successful candidate will be able to demonstrate an enthusiasm for fundraising, supporter journeys and creative thinking and may have experience within a UK based charity in either IG and legacies, community fundraising, corporate or philanthropy.

This role is hybrid, with 4 days per month on average at either the Gateshead office or London office. The one role is being advertised twice to ensure candidates from both geographic locations see the role within their search remit and feel able to apply. 

Application notes 

Please download the Candidate Info Pack provided for further information about the role, timelines and next steps.

To progress your application, please contact THINK Recruitment using the information in the Candidate Pack to organise an informal screening call. Please note, we cannot progress candidates through to longlist without speaking with them, so please ensure you leave enough time to organise a screening call before the role closes. 

If you need assistance with downloading the pack, please send an email to THINK and our team will support you.

Closing date for applications: Midnight Sunday 12th July 

Stage 1 interviews are likely to be held on Tuesday 21st July and Stage 2 on Tuesday 28th or Friday 31st July.

Role Purpose

The Senior Individual Giving Officer is a crucial position within EIA’s Fundraising team, which contributes to the delivery of the individual giving strategy through acquiring and stewarding new supporters, leading our face to face fundraising and mass participation event programmes and legacy marketing and stewardship.

You will need to have demonstrable experience of delivering campaigns across individual giving products and channels, excellent written communication and analytical skills, and experience of creating engaging and inspiring online and offline direct marketing communications. 

Key areas of responsibility

New Supporter Acquisition: Face to Face fundraising

The Senior Individual Giving Officer will lead our new acquisition channel, face to face fundraising, to recruit new regular givers:

• Responsible for the end-to-end management of acquisition campaigns, from briefing internal and external stakeholders and suppliers, to developing creative and monitoring results and evaluating performance
• Ensure campaigns are delivered on time and on budget and meet the campaign KPIs
• Work with the Individual Giving Manager and Digital Implementation Officer to share content to feed into the bespoke supporter journeys for new supporters to increase engagement

Mass Participation Events

The Senior Individual Giving Officer will lead our growing mass participation events programme. Building on the success of testing during 2026, learning will be applied to further expand the event programme during 2027 and beyond:

• Develop and manage the annual event calendar to ensure there is a broad range of events that are targeted towards EIA supporters
• Responsible for all elements of supporter recruitment and stewardship from developing marketing materials, working with the Social Media and Digital Engagement Manager and the Digital team to recruit new supporters, setting up fundraising pages and stewarding supporters to meet their fundraising targets, through to evaluating performance and applying learnings to future events.

Supporter retention, development, and engagement

The Senior Individual Giving Officer will be responsible for developing and delivering engaging and inspiring supporter development activity and supporter journeys for individuals:

• Lead on creating the content and briefing suppliers for the supporter newsletter mailings which are sent out three times a year. 
• Plan, implement and evaluate digital and offline supporter-driven supporter journeys from all individual giving audiences, including appeals, face to face, mass digital, regular giving and the weekly lottery
• Work closely with the Individual Giving Manager, Supporter Services Officer and teams across the organisation (including the Communications and Campaign teams) to develop inspiring and targeted content and communications that increase engagement and lifetime value of supporters
• Establish Key Performance Indicators (KPIs) for monitoring and evaluating the success of supporter journeys
• Along with the Supporter Services Officer, be a key point of contact for supporters, ensuring that all supporters have a positive experience

Legacy Marketing and Stewardship

• Develop and deliver legacy marketing campaigns to acquire new legacy pledgers from our existing supporter base
• Take a key role in the engagement with the Remember a Charity consortium, and lead on the promotion of legacies during Remember a Charity Week
• Work with the Individual Giving Manager and the Communications team to ensure legacy messages are included in all relevant communications including appeals, supporter newsletters and Investigator magazine
• Responsible for all elements of legacy stewardship, from establishing engagement segmentation, to developing and delivering a legacy stewardship programme including bespoke communications, as well as on and offline events and webinars to maximise engagement and commitment from legacy pledgers
• Explore opportunities to recruit legacy pledgers from new audiences

Strategy development, budgeting and campaign reporting

• Work with the Head of Fundraising and Individual Giving Manager to develop fundraising strategy and annual plans
• Monitor income and expenditure of campaigns within your areas to ensure they meet budget and contribute to the mid-year reforecast process
• Produce regular campaign reports that monitor performance against KPIs and feed back to the Head of · of Fundraising and wider organisation to share successes with the EIA team

Support those who Care

This is an exciting opportunity to join our service supporting Carers across City of London to improve their health and wellbeing, and access support that meets their needs. We are working with Carers from a range of cultures, and it would be an advantage to speak Bengali.

The team work holistically with Carers to understand their individual circumstances and level of need. You’ll carry out home visits and community-based meetings, co-produce support plans, and develop effective relationships with Carers, families, and professionals. You will also support Carers to complete written forms and applications, draft letters, and advocate with third parties.

You’ll build on your local knowledge to signpost and facilitate access for Carers to support services, including financial and benefit advice, housing, health and safety home systems, and leisure and social activities. The role also requires you to support the development of escalation plans so that Carers are prepared for unforeseen circumstances that would impact negatively on ability to care.

Together with colleagues, you will plan and deliver the service’s activity package, including coffee mornings, drop-in sessions, activities, online and face to face groups, and peer support forums. There will also be opportunities to promote the service by attending meetings and forums, and to deliver training sessions to professionals and community organisations so that they have the skills to identify Carers.

Applicants should have relevant personal or professional experience of working with Carers and/or vulnerable adults or children in a social care, health, education or voluntary and community sector.

This is a full-time position, and you should be an excellent communicator and able to motivate and empower others. You’ll need a practical understanding of barriers faced by Carers, and an awareness of cultural differences and access to services.

Do a job where you make a difference.

We offer our employees:

· Inclusive values-based environment

· Competitive remuneration package

· Workplace pension scheme

· Generous 31 days annual leave entitlement plus bank holidays

· Opportunities for hybrid working

· Benenden Health Care

· Death in Service Benefit

· Cycle to Work Scheme

· Employee Supported Volunteering scheme

· Development opportunities

· and more

Imago is committed to Safer Recruitment practices, and the post is subject to references and an enhanced Disclosure and Barring Service check.

Please either submit your CV with a short covering note or visit our website for full details.

Imago recognises that many people in our society experience discrimination or lack of opportunity for reasons that are not fair. We aim to create a culture that respects and values each other’s differences, and see these differences as an asset, as they improve our ability to meet the needs of the organisations and people we work with. We proactively seek to increase opportunities for inclusion and celebrate diversity across our organisation and within communities.

Imago recognises its duty to safeguard and promote the welfare of the children, young people and adults at risk who access its services or with whom it comes into contact.

We are recruiting a part time Pause Coordinator to join our established Practice in Halton.

Pause Coordinators play a vital role in the success of our work. They manage a broad and varied range of responsibilities, from supporting finance, data and performance monitoring systems, to organising events and providing high-level administrative and strategic support. As a key point of contact, they work closely with professionals, women and partners, requiring excellent communication skills and a strong understanding of the needs and experiences of the women we support.

As a Pause Coordinator, you will provide comprehensive administrative support to the Practice, helping ensure the team can work effectively and deliver meaningful impact.

You will be central to the smooth day-to-day running of the service, particularly as colleagues are often working out in the community. This role suits someone who is highly organised, proactive and detail-focused. You'll be in the office as well as working from home, and as you're part time, we can be flexible with your hours.

You’ll be part of a small, supportive team where collaboration and flexibility are essential, and where everyone is committed to improving outcomes for the women we work with.

Experienced Specialist Debt Adviser with a strong background in delivering high-quality, FCA-compliant debt advice and managing complex client casework. Skilled in providing holistic debt solutions, creditor negotiation, financial guidance and tailored support to individuals experiencing financial difficulty.

Proven ability to maintain high standards of advice quality through effective case management, file reviews, compliance monitoring and adherence to Advice Quality Standards (AQS), GDPR, safeguarding and organisational policies. Experienced in supporting junior advisers through coaching, guidance, knowledge sharing and quality improvement activities.

Confident in managing caseloads, meeting contractual KPIs, producing performance reports and contributing to service development initiatives that improve access to financial education and preventative debt support. A committed and client-focused adviser with strong interpersonal skills, attention to detail, and the ability to deliver impactful services while supporting team performance and continuous improvement.

Job role:

In this exciting and varied role, within our growing Mass Engagement department we are seeking a strategic, driven, and compassionate Individual Giving Manager to join our dynamic fundraising team.

This pivotal role will lead the development and delivery of innovative individual giving strategies that deepen donor engagement, grow sustainable income, and support families with children in hospital across the UK.

Key responsibilities:

Strategy & Leadership

• Collaborate with the Head of Mass Engagement to design and implement a robust individual giving strategy aligned with the Charity’s 5-year Impact Strategy.
• Identify and capitalise on growth opportunities across digital channels, regular giving, and mid-level donor programmes.
• Lead the Individual Giving Team (Currently 1x Individual Giving Fundraiser)

Donor Engagement & Stewardship

• Build and nurture meaningful relationships with individual donors, ensuring high levels of satisfaction and long-term support.
• Develop tailored stewardship and cultivation plans, enhancing donor connection to the Charity’s impact.
• Lead on the creation of compelling donor journeys and engagement campaigns that inspire giving and loyalty.

Campaign Management

• Plan, execute, and evaluate multi-channel fundraising campaigns and appeals, working closely with internal teams and external partners.
• Use insights and data to refine campaign strategies, improve performance, and maximise return on investment.

Data & Insights

• Leverage CRM systems and fundraising databases to monitor donor behaviour, track income, and generate actionable insights.
• Produce regular reports to inform decision-making and demonstrate impact.

Collaboration & Integration

• Work cross-functionally with colleagues in communications, digital, and Family Services to ensure cohesive messaging and donor experience.
• Champion individual giving and digital fundraising across the organisation, promoting best practices and innovation.

Skills & Experience:

Essential

• Proven experience delivering successful individual giving campaigns using multi-channel direct marketing.
• Strong track record of supporter acquisition, retention and income growth, achieving or exceeding financial targets.
• Experience managing campaign budgets and income performance.
• Knowledge of digital fundraising tools, channels and audience engagement techniques.
• Skilled in using audience insight and segmentation to improve campaign results.
• Strong understanding of donor stewardship and supporter relationship management.
• Excellent communication skills, with the ability to create compelling donor-focused content.
• Analytical approach, using CRM data and performance reporting to optimise campaigns.
• Collaborative team player who works effectively across functions to achieve shared goals.

Desirable

• Experience managing agencies and suppliers, alongside strong analytical skills to interpret data, test and optimise campaign performance
• Experience developing new income streams within Individual Giving
• Line management and team development experience
• Up-to-date knowledge of fundraising trends, especially in digital and donor engagement
• Creative thinker with a proactive approach to problem-solving and innovation.
• Highly organised with strong project management skills and the ability to manage multiple priorities.

About StreetVet

StreetVet is a fast-growing national charity, committed to providing free, accessible veterinary care to the pets of those experiencing homelessness and to keeping pets and owners together to maintain their unbreakable bond. StreetVet relies on its team of over 500 vet and nurse volunteers in 23 locations around the UK to provide free veterinary treatment, funded by grants, corporate and private donors and partners. Since inception in 2016 the charity has treated nearly 3,500 pets and has won numerous awards including the Vet Trust Award for the Most Trusted Veterinary Charity, Purina Better with Pets Prize and Homeless Link Excellence Award for Excellent Support.

About the role

Duration: Permanent

Reporting to: Head of Marketing & Fundraising

Key Contacts: Colleagues, volunteers, external stakeholders, corporate partners, donors, prospects and other supporters

Location: Fully remote, with regular UK travel including evenings and weekends

Hours: 37.5 work week (flexible working available)

Holiday: 25 days per year plus national holidays

Salary: £30,000 - £35,000 depending on experience

We are seeking a passionate and experienced Fundraising Manager to join our team. The role will report to the Head of Marketing and Fundraising and will be responsible for developing and implementing the fundraising strategy, driving forward all aspects of fundraising, including building corporate charity of the year partnerships, individual giving, major donors,
trusts and foundations, legacies and community fundraising.

The successful candidate will be a core member of the Central Team, working closely with the Marketing Team to develop and deliver income for the charity.

 
This role will have budgetary responsibility to achieving a revenue target in financial year 26/27 of £1.5 million, whilst building a sustainable income stream for the long-term with Yr on Yr growth. Key priorities include increasing the Individual Giving and Regular Giving donor database, donor and fundraiser stewardship, organising fundraising events, and securing grants and sponsorships.

For more information about the role, please see attached job description.

Closing Date: Close of business Thursday 16th July 2026 (applications may close earlier depending on response).

About the role: 

Every day in this role is different, but at the heart of it is one thing: helping people feel safer, more stable and more in control of their lives.

As a Floating Support Worker, you’ll support people living across Westminster to sustain their tenancies, navigate challenges and build the confidence and skills needed to live independently. You’ll work alongside people facing homelessness, isolation, poor mental or physical health, domestic abuse, substance use and other forms of multiple disadvantage, providing practical and emotionally intelligent support that meets people where they are.

This is a role built on relationships. You’ll work closely with clients in their homes and communities, creating support plans that feel realistic, empowering and genuinely person-centred. Whether you’re helping someone manage rent arrears, reconnect with services, settle into a new home or take steps towards work, training or improved wellbeing, your support will help people move forward in meaningful and lasting ways.

You’ll be part of Westminster Floating Support, a fast-paced and supportive service funded by Westminster City Council, delivering housing-related support to people in all types of accommodation across the borough. Working as part of a collaborative and psychologically informed team, you’ll build strong partnerships with local services and agencies to make sure clients receive joined-up, holistic support.

At Single Homeless Project (SHP), we’re committed to helping our staff grow too. You’ll have access to ongoing training, reflective practice and real opportunities to develop your career within an organisation that is ambitious about creating change for homeless Londoners.

**This role is open to women only. This is an occupational requirement under Schedule 9, Part 1 of the Equality Act 2010.

The postholder will primarily support women using our services, including clients who, due to trauma, safeguarding, privacy and engagement needs, will only accept support from women workers. The role may also involve supporting clients of any gender as part of wider service delivery.

About you:

• You bring experience supporting people facing multiple disadvantage, including homelessness, mental ill health, substance use, domestic abuse or social isolation, and know how to build trusting relationships that help people feel heard, respected and supported
• You feel confident helping people navigate the practical challenges that can put a tenancy at risk, from budgeting and benefits to rent arrears, housing options and building everyday independent living skills
• You work in a psychologically informed, strengths-based way, understanding how to motivate and empower people to move towards greater stability, confidence and independence at their own pace
• You’re able to balance empathy with professional curiosity, using support planning, risk assessment and safeguarding practice to provide safe, thoughtful and person-centred support
• You’re organised, proactive and able to manage a varied caseload while working collaboratively with colleagues and partner agencies to help clients achieve meaningful and lasting outcomes

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing date: Sunday 19th July at midnight

Interview date: Wednesday 29th July online via Microsoft Teams

Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview. 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted or progressed.

The General Assembly of Unitarian and Free Christian Churches (GA) is the central charity that supports its member congregations, ministers and societies in England, Scotland and Wales. Its purpose is to promote free and inquiring religion, through inclusive, free-thinking communities that draw on wisdom from all sources, without doctrine or dogma. Our congregations are autonomous and locally led; the GA is not a hierarchical leadership body, but one that supports and leads alongside our members. 

As Britain’s religious culture and context has changed, so have Unitarian communities, and the GA is in a process of adapting to best meet these changing needs. 

The purpose of this role 

This is a new role, being the operational engine to strengthen the organisation at a time of change. Shifts in the wider Unitarian movement with patterns of innovation, rebuilding, and growth alongside congregational vulnerabilities and closures mean that the GA’s operational function must adapt. 

This role would suit someone who is excited to manage governance, systems, and data as strategic enablers in a values-driven organisation, who can drive change while delivering operational excellence. 

This is a role with real scope to shape how an organisation that is approaching its centenary works in the years ahead - including how good data, digital systems, and emerging tools can support a small team to make best use of its resources and build capacity for relational work. 

The Operations Director will work closely with the Chief Officer, and will be a collaborative and proactive enabler to lead a transition to a future-fit organisation that can better serve its members and have a greater impact. 

You don't need to be Unitarian or a person of faith to apply. We welcome candidates from all backgrounds and beliefs who are drawn to work within a values-led organisation. 

What you’ll be doing 

• Strategy & organisational development — Partner closely with the Chief Officer to shape strategy, translate priorities into action, and build the systems that make us resilient.

• Governance, legal & compliance — Serve as Company Secretary, stewarding our transition to CIO and ensuring we meet our legal and regulatory obligations with confidence.

• Financial oversight — Ensure financial management arrangements (including outsourced providers) deliver accurate, timely information and sound controls; work with the Honorary Treasurer and external accountants on budgeting, fund oversight and audit support, escalating risks and holding providers to account. 

• Systems, data & digital — Lead our information infrastructure, oversee our CRM migration, and champion a culture of good data practice — including thoughtful use of AI where beneficial.

• People & HR — Line manage two team members and keep our HR and supplier relationships running smoothly, with care and clarity.

• Unitarian relationships — Nurture collaborative relationships with key Unitarian bodies from an operational perspective, including governance support for affiliated organisations.

• Events & communications — Take operational ownership of the Annual Meeting and ensure the infrastructure behind our communications is solid and reliable. 

See the attached job description for more details. 

What core skills and experience you’ll have 

Essential: 

• Senior operations leadership experience in a purpose-led or membership organisation, with a track record of building capacity through periods of organisational change. 

• Experience leading complex organisational change and systems transformation, including the people dimensions of change. 

• Experience managing contracted delivery of services by third parties 

• Financial literacy sufficient to own management accounts, lead a budgeting process, and act as a critical friend to trustees on financial governance.

• Must be comfortable interrogating financial information and holding external providers to account; accountancy qualification not required 

• Experience of leading the implementation or significant improvement of CRM, financial management, or other organisational systems — including managing migration risk 

• Experience of people management, and good HR / employment practice 

• Substantial experience of charity governance and compliance 

• Solid working knowledge of UK charity law and Charity Commission requirements, including the ability to advise senior colleagues and trustees with confidence 

Desirable: 

• Experience of property or building management, including leases, tenancy relationships, and facilities oversight 

• Experience of a CIO conversion or similar legal restructuring of a charity 

• Familiarity with Salesforce or similar CRM platforms 

• Experience of working in a faith, membership, or congregational context 

• Company secretarial experience 

Please note: We've listed essentials and desirables in good faith, but we know no one is the finished article. If you bring the right values, approach, and most of the experience, we would love to hear from you. 

About the role 

• JOB TITLE: Operations Director 

• LOCATION: Central London (Essex Hall, WC2) and home-based hybrid. Minimum 2 days per week in the office. 

• WORKING HOURS: Full-time 35 hours a week. Part-time applications (min. 4 days a week) considered. 

• SALARY: £55,000 per annum 

• START DATE: ASAP 

Our benefits package includes 

• 30 days holiday, plus English bank holidays 

• Workplace pension scheme (7% Employer contribution) 

• Staff support budget for personal development and wellbeing 

• Membership of financial wellbeing programme (Maji) 

Apply for the position of Operations Director 

Please submit a cover letter and CV via the link below to make an application. 

In your cover letter, we would like to understand what it is that has drawn you to this role, what it is about the General Assembly’s work that resonates with you and what experience you have of implementing organisational change. 

Please note: Applicants must have the right to work in the UK. We are unable to sponsor visa applications. 

The deadline for applications is Wednesday 15th July 2026, 23:59 BST. 

Our initial first stage interviews will take place on Wednesday 22nd July 2026. These interviews will be in person at our Head Office, Essex Hall, in Central London and we will reimburse travel expenses (standard class public transport). 

Shortlisted candidates will then be invited to a final video interview taking place week commencing 27th July 2026. 

Please keep these dates free and be aware that there will be a short notice period before each interview.

The interview process will include a prepared task, and you'll be given plenty of time in advance to work on it - we want to see your thinking, not test you under pressure. 

If you need any reasonable adjustments to support you through the interview process, please just let us know - we're happy to help.