Supporter database manager jobs

Highgate is looking to appoint an enthusiastic individual who is confident in using databases or other tools to manage information. You will manage and oversee our Raiser’s Edge system and will be responsible for handling invoices, recording gifts and producing financial reports so a high level of numeracy and attention to detail are essential.

Please see our website to view our recruitment pack for this exciting role.

Scheme Manager – (permanent) Harrow

Salary: £26,000

37.5 hours per week

Harrow Churches Housing Association is a social housing provider with stock within the M25, predominantly in Harrow.  We are now looking to recruit a scheme manager for our sheltered scheme in Harrow.

If you have experience of the day-to-day management of schemes, and the skills to enable older people to stay independent, join us as a scheme manager. You will be committed to delivering a high-quality service and ideally have experience of working with older people.

What you will be doing:

• Managing all the health & safety compliance within the scheme, including building security and fire checks and inspections of communal areas, so tenants are secure and safe.
• Supporting tenants to maintain their tenancies, dealing with low level anti-social behaviour, rent payments, reporting repairs and helping new tenants settle in
• Supporting social activities and community events
• Working with external agencies to ensure tenants remain independent and have the support they need.

You will be a good communicator and able to form relationships with tenants and other professionals. You will also have excellent time management skills and able to work on your own, finding solutions to problems.

Housing Assistant (12 month contract)

Salary £17,143 for 24 hours per week

Harrow Churches Housing Association is a dynamic and growing social housing provider. We are now looking to recruit a part time Housing Assistant for 12 months to deliver a housing management service to our general needs stock in Milton Keynes, Aylesbury, High Wycombe and Harlington.

The post holder will be required to drive and attend our small estate in Harlington, to carry out H&S checks and meet with tenants, as required. This will be your office base for 2 days each week.

You will be:

· Supporting the Specialist Portfolio Manager in the day-to-day management of approximately 190 homes.

· Responding to 1st line housing management queries

· Liaising with LAs and colleagues to fill voids

· Managing low level rent arrears

· Report repairs and keep tenants informed of progress and appointments

· Carrying out weekly Health and Safety checks

· Tenancy visits / inspections

· Highly organised, with excellent communication skills (verbal and written) and the ability to prioritise tasks appropriately.

· have a positive outlook and be able to adjust to variations in workload, ensure targets are completed, be self-motivated and be comfortable working both in a team and on your own

As a Housing Assistant you will report to the Specialist Portfolio Manager and be part of a small team delivering a housing service to the tenants living in general needs housing. You will be committed to delivering a high quality service and, preferably, have experience of working in social housing.

Do you have lived experience of spinal cord injury? Are you passionate about making sure people get the support they need to transform their lives?

If so, Back Up could offer you an inspiring and fulfilling role making a significant difference to the lives of people affected by spinal cord injuries.

About the role:

When someone sustains a spinal cord injury, it is a life changing experience.

Back Up’s Services are there for everyone affected by spinal cord injury. The team are based across the UK working directly with spinal cord injury centres’, hospitals – or indeed anywhere that people affected by spinal cord injury may be.

As our Services Support Assistant, you will be a key point of contact for our staff, volunteers and many of the people who use our services. You will love being busy, will be highly organised and able to keep an overview of activity to make sure the team are able to provide the highest quality support at all times.

Whether it be making follow up calls to those already using our services or responding to incoming requests for support and setting up new referrals – you will be passionate about being able to demonstrate the impact of what we do, and will see for yourself how Back Up quite literally transforms lives.

About us:

At Back Up, we have big ambitions. Over the next few years, we’re going to be transforming the lives of even more people affected by spinal cord injury.

Together we’ll be working hard to make sure everyone affected by spinal cord injury has access to the support they deserve; and we are the only spinal cord injury charity in the UK providing specific services to children and young people.

Back Up has been voted one of the top ten charities to work for (Third Sector Best Charities 2020). The enthusiastic, inclusive and supportive spirit of our very skilled staff ensure excellence in the services we deliver.

CONTEXT

An estimated 12,000 men are raped every year and 76,000 sexually abused or assaulted. Yet just 4% of men will tell someone. Of those who do, it takes on average 26 years to do so.

Survivors UK provides specialist support to (cis and trans*) men and boys, and to non-binary people, who have been raped, sexually assaulted or abused. Our aim is to help any man, boy, or non-binary person, to have the confidence to tell someone what’s happened to them, and to know that it’s OK to seek help. When they do, we want to ensure they have access to the right support so they can deal with the impact of their experiences.

We provide emotional support, information and signposting to survivors and anyone worried about someone they know, through a national website and webchat service (open till 8pm most evenings). Last year, 2,600 people contacted us via our webchat services and social media.

In London, we are the only organisation providing specialist services for men and boys, including individual counselling and therapeutic groupwork, available till 9pm six days a week. Across London, we provide the capital’s only Independent Sexual Advisor (ISVA) Service that helps men and boys through the criminal justice system.

ABOUT THE ROLE

This is an exciting and challenging new role at Survivors UK, that combines brief counselling and practical support, specifically to the (circa) 300 people who refer themselves for individual counselling with us each year. It is designed to deliver collaborative assessments and brief interventions to:

•  Understand people’s needs and work out the best sources of support for them
• Offer resources, coping strategies, and supported signposting to internal and external sources of expert help
• Determine whether it would be beneficial to add someone to the waiting list for 6 months of regular counselling at SurvivorsUK, and resource them to cope during the 2 year wait for counselling to start.

The people served include those with clinical mental health diagnoses, drug and alcohol dependencies, at risk of suicide, homelessness or involved in the sex industry. You will need to be a highly skilled counsellor/practitioner with experience of dealing with very vulnerable clients, willing to work flexibly and on your own initiative. Importantly, you will be a compassionate person, able to blend therapeutic work with practical support and care.

This post is subject to an enhanced DBS Clearance

PURPOSE

• Provide counselling and practical support interventions to boys and non-binary child/ young people who have been raped, sexually abused or assaulted with high levels of need and who are most vulnerable.
• Collaborate with clients to discover what their needs are from our service
• Support the monitoring and reporting to funders on the development and delivery of the service.

KEY OUTCOMES

• Survivors who are highly vulnerable and distressed will have access to a service that meets their needs, with improvements in their overall health and wellbeing.
• A reduction in harmful behaviours, such as less suicidal ideation, reduced drug & alcohol use, reduced incidences of self-harm.
• Survivors who are leading chaotic lifestyles report feeling more stable, better able to cope and better supported.

RESPONSIBILITIES

1. Service Delivery

• Deliver counselling interventions by phone, video calling and face-to-face
• Maintain accurate and timely client case notes, ensuring adherence to confidentiality, safeguarding and data protection procedures.
• With clients, develop action plans to help them address emotional and practical needs and ensure clients can engage with a flexible service.
• Provide regular and timely communications with clients so that they are encouraged to remain with the service.
• Attend clinical supervision.

1. Liaison and Promotion

• Maintain good working relationships with other support services associated with the client.

1. Monitoring, evaluation and dissemination

• Collect and accurately record one-to-one contact data, including presenting issues, client notes, socio-economic demographics, using Survivors UK Salesforce database.
• Monitor individual client’s progress through the outcomes monitoring framework.
• Where appropriate, and within safeguarding and data protection policies, collate qualitative client stories for reporting back to funders, evidencing need and service user opinion.
• Ensure all clients are aware of and have access to the organisation’s complaints policy.

1. General Duties

• Be responsible for administrative functions associated with the role, including accurate record keeping and filing.
• Provide input and comment on the development of Survivors UK policies and procedures and ensure you follow established procedures.
• As a member of a small team, contribute to the development of new initiatives and services in response to client need.

The post-holder will be required to carry out additional duties from time to time. Such duties will be commensurate with the role.

Survivors UK is an equal opportunities employer.

PERSON SPECIFICATION

Experience and qualifications

• A BACP, UKCP or BABCP accredited counsellor or working towards, psychotherapist or CBT practitioner. Level 5 diploma in counselling children and young people would be desired but not essential.
• At least 2-years’ experience of working with highly vulnerable children and young people from the age of 13-18 years old in a counselling and/or support service.
• Knowledge of trauma informed practice
• Demonstrable caseload management, with experience of undertaking initial counselling assessments.
• Experience of using creative approaches such as art, drama or play when working therapeutically with children and young people.
• Proven track record in helping clients who are experiencing high levels of distress and/or chaotic lifestyles, to improve their health and wellbeing.
• Efficient and accurate use of outcomes monitoring frameworks, such as CORE, Outcomes Star, or similar

Skills, knowledge and competences

• Strong understanding of the experiences, needs and impact of rape, sexual abuse or assault on (cis and trans*) men and boys, and on non-binary people
• Self-motivated and a self-starter: high level of confidence to develop and deliver a new service.
• A mature, calm and empathic manner: able to engage with clients who have challenging needs and deal with highly emotional and stressful situations.
• Strong communication skills: able to build trusting relationships and rapport with clients and interact and engage effectively with external agencies.
• Adherence to confidentiality and boundary policies and practices.
• High degree of flexibility in approach to working with clients and the wider team.
• Positive attitude and willing to contribute to developments, improvements and changes more broadly within Survivors UK.
• Competent administrator and highly organised: committed to maintaining accurate client records and reporting on performance.
• Demonstrable commitment to equal opportunities, with a non-judgemental approach to helping men, non-binary and trans people
• A commitment to pursuing professional excellence, personal development and learning.

Position Objective:

To assist in the operation and maintenance of the membership data entry and supporter care programs of PETA and its international entities.

Term of Employment:

Part Time – 3 to 4 days per week.

Location:

Hybrid remote in London

Reports to:

Database Manager

Salary:

£23,000 - £30,000, pro-rata and depending on experience

Primary Responsibilities and Duties:

• Assist in the management of the Raiser’s Edge Databases for PETA and its international entities
• Assist in maintaining accurate, consistent and reliable information about PETA and its international entities' supporters for relationship development and fundraising purposes
• Assist in data hygiene process for PETA and its international entities'
• Work with Development Department staff members to assist in necessary changes in data processing, coding, and analysis for new fundraising projects for PETA and its international entities'
• Assist with the transactional elements of the committed giving programs including Direct Debit claims, Standing Orders, Payroll Giving and Online Donations.
• Assist in the import and export of data to and from external suppliers
• Support the finance team with reconciliation of income
• Assist with collating, analysing and presenting data methodically and accurately about PETA and its affiliates Donor programs, and to communicate technical information to non-technical staff
• Assist with data segmentation to support the direct mail, online fundraising and other fundraising programs for PETA and its international entities'
• Pull custom reports from the Raiser’s Edge as requested by PETA's Fundraising staff
• Develop and oversee standard operating procedures for supporter care systems to ensure the highest level of customer service is given to PETA and its international entities' supporters
• Train new members of staff on database functions where requested
• Perform any other duties assigned by the supervisor

Qualifications:

• Relevant experience in data and data management including maintaining records, responding to queries and providing reports
• Experience of using a Customer Relationship Management (CRM) database, preferably Raiser’s Edge
• Proficiency in use of Microsoft Office, in particular Excel.
• Knowledge of direct marketing techniques and data segmentation
• Ability to collate, analyse and present data methodically and accurately
• Experience of fundraising databases
• Demonstrated excellent organisational skills and attention to detail
• Demonstrated excellent written and verbal communication skills
• Commitment to the objectives of the organisation

About the Role

We have a fantastic position for someone who is eager to start their career in the fundraising sector and is passionate about providing excellent supporter care. Ronald McDonald House Charities UK is the leading charity in providing free accommodation to families with children in hospital, and we're in the midst of an exciting time for the organisation. 

Our Supporter Care and Resource Centre Team was established less than a year ago and the small but mighty team are already providing such vital resource to the charity, and in particular the Income Generation Team, and we are therefore in need of a friendly and passionate individual to join them. 

The team sits within the heart of fundraising at RMHCUK, helping to provide excellent care to a variety of supporters from individuals, companies, groups and families who have benefitted from our support. Each of these supporters is passionate about helping us keep families close to their sick child, which is why we aim to provide them with the best donor journey we can. 

A wide range of activities are carried out by the team, and this is reflected in the variety of tasks to be undertaken within the post. This will range from answering enquiries, stewarding supporters, managing fundraising stock, updating the database, and working with an array of people and departments to fulfil our overall mission of keeping families close. 

As a new team, the remit is changing all the time and this post offers the postholder the opportunity to become part of, and actively contribute to, the highly professional Income Generation Team. Flexibility and a proactive approach to the role is critical.

The succesful applicant will play an important role in helping to achieve the overal charity objectives, as well as contributing to the long-term growth and development. 

About You

This role is perfect for someone who has previous experience in a customer care or administrative role, looking to enhance their skills and delve further into the fundraising sector.

You will have excellent interpersonal skills and will be an effective communicator, with the ability to communicate with an array of people both verbally and through written communications. You will also be experienced in IT, with a good working knowledge of Microsoft Office and the ability to keep the charity database up to date.

You will be a team player and have excellent time management skills in order to manage multiple tasks at once.

About the Team

Collaboration is a key part of this role, and the post holder will work with all departments across the organisation, from Income Generation to Service Delivery and our support services. All our teams are incredibly friendly and welcoming, and we are passionate about creating a supportive environment where people take enjoyment from being part of something so special. 

Benefits

We are able to offer a competitive benefits package, with full details found in the candidate pack. This includes 28 days of annual leave, extending to 30 days after three years service; private healthcare; employee discount scheme; Stakeholder Pension Plan; and much more. Employees are also able to benefit from a flexible working pattern, with a mixture of office and home working, with core office hours from 10am-3pm. 

We are also passionate about employee's development, and individuals are able to partake in various training courses or qualifications in agreement with management. 

We’re working with a fantastic international development charity who are looking for a Database Officer to join their team on a 12 month FTC. You’ll ensure the timely and accurate importing of data from various income sources in their Salesforce database, as well as supporting with data cleansing and financial reporting. You’ll also manage database improvement projects as agreed with the Fundraising Operations Manager through investigation, development and implementation, also proposing new initiatives for data improvement projects.

You’ll provide regular financial reporting to the Finance team to assist timely reconciliation and analysis, communicating data analysis and business intelligence in a format that is presentable. You’ll champion effective use of the database and data accuracy and train new and existing staff to in database best practices. You’ll also liaise with third party suppliers to ensure the database and associated tools are working effectively.

You will need:

• Proven experience of using databases in a charity setting
• A methodical approach to data and a good eye for detail
• Excellent interpersonal and written skills
• Excellent numeracy and Excel skills

 If you would like to have an informal discussion, please call Chloe or James on 02030 062787 or email [email protected].

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here. We proactively welcome applications from a diverse range of candidates.

If enough applications are received the charity reserve the right to end the application period sooner.

Contract Type: Fixed Term
Location: Home Worker (England, Wales and NI)
Salary: £23,384 - £24,328 per annum (depending on skills and experience) + London allowance of £3,600 (if applicable)
Working Hours: 35 per week

Closing Date: 26 August 2022
Interview Date: TBC (via Zoom or Teams)

Contract: This is a fixed term/secondment opportunity for 12 months

Please note, the deadline for submitting applications for this vacancy is 23:59pm on the closing date.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

About Us:

Who we are

Alzheimer’s Society are a vital source of support and a powerful force for change for everyone affected by dementia. We will not rest until people with dementia and their carers live more fulfilled and less fearful lives, free from stigma and inequality.

What we do

We support people affected by dementia through some of the hardest and most frightening times, to improve their lives and help to avoid crisis.
No matter whoever you are, whatever you’re going through, you can turn to Alzheimer’s Society/us for expert support through practical advice, emotional support, and guidance for the best next step
We join forces with people affected by dementia, leading scientists and policy makers, amplifying voices to push for cutting edge breakthroughs and societal change that’ll improve the lives of people affected by dementia, now and in the future

How we do it

We’re the friendly face of support, the warm voice at the end of the phone and the determined minds who will fight passionately for the cause of everyone affected by dementia

About the role

We have a new and rewarding opportunity for a Supporter Engagement Coordinator to join our Fundraising division.

The role is varied and exciting, with a core focus on putting the supporter at the heart of everything we do here at Alzheimer’s Society. We support the Regional Engagement team with governance of certain processes that enable them to work effectively and offer the best supporter experience.

The role requires a high level of organisation with multiple supporter channels being the focus of your role daily. We use a central CRM system and additional reporting methods which you will be completing to a high level.

The role is the gateway into the wider Regional Engagement team, triaging all community led supporters from fundraising through to dementia friends and events. We focus on quality, delivering an unrivalled journey for our supporters which we constantly look to improve and develop. The successful candidate will help drive this development through excellence and passion.

About you

Ideally you will:

- Be able to demonstrate a high level of supporter centric focus and experience,
- Attention to stewarding our supporters with their specified Fundraising journeys.
- Ability to work working remotely
- Confidence to work as a team and to set deadlines.
- Excellent IT skills including MS Excel, MS Word, MS Outlook and MS PowerPoint
- Experience of managing and working with fundraising database systems (full training provided).
- Have a passion for supporter care and stewardship (desirable)
- Ability to multiple tasks through your day with an eye for details and accuracy.

You may have experience of the following: Fundraising Administrator, Supporter Engagement, Sales Support, Sales Administration, Project Support Project Coordinator, Telemarketing, Fundraising Officer, Fundraising Assistant, Fundraising Executive, Fundraiser, Membership Services, Charity, Charities, Third Sector, NFP, Not for Profit etc.

Ref: 135 574

Are you interested in a career using Salesforce? Do you want to support young people in education?

Prospectus is delighted to be supporting an established and well respected education not-for-profit, as they look to appoint a new Salesforce Administrator on a permanent basis. The Salesforce Administrator will work closely with colleagues to maintain and improve core business systems. This role is a hybrid position, currently offering one core day in the office. The role offers great development opportunities for certified ADM201 candidates starting their Salesforce journey.

Working with the Senior Salesforce Manager, the primary focus of the role will be to provide support for users and to lead on delivering ongoing system improvement projects. You will be the first point of contact for users with technical issues/questions, and will provide induction training to new members of staff and ad-hoc report/dashboard/list view guidance when required. The Salesforce Database Administrator will further lead on the maintenance of business systems, scheduling routine reviews to check functionality and quality assuring processes, ensuring improvement and system development tasks and projects are well managed. The role will also play a critical role in offering technical advice that provides suitable solutions to business needs.

The right candidate will be a natural problem-solver who works methodically, and is curious and probing to uncover problems and identify solutions. ADM201 certified, you will have experience of using Salesforce and integrated systems in a work setting, and thrive in delivering improvement projects. You will be organised, with a keen attention to detail, and possess excellent written and verbal communication skills.

As a specialist Recruitment Practice, Prospectus is committed to building inclusive and diverse organisations, and welcome applications from all sections of the community.

In order to apply please submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call to brief you on the role.

We are pleased to be working with a wonderful homelessness charity who are looking for a Database Officer to join their team. The role includes core processes such as direct debit claims, gift aid claims, other data imports, and the general upkeep of the Fundraising CRM in support of the fundraising database manager.

As part of the role, the Database Officer will set up queries, dashboards, and other reports using Raisers Edge/NXT and appropriate software such as PowerBI and Excel. You will be involved in data management by adding and changing users with appropriate levels of security and ensure all database users are appropriately trained on the CRM and that useable procedure guides are available and kept up to date.

You will need:

• Experience with a fundraising CRM import donations to Raisers Edge
• Good working knowledge of SQL
• Experience in data management including adding and changing users with appropriate levels of security, running data quality reports and appropriate action required.
• Understanding of Direct debit rule and processes
• Understanding of basic statistics and analytics

Salary: £28,000
Contract: 6 month contract
Location: Hybrid

If you would like to have an informal discussion, please call Chloe or James on 02030 062787 or email [email protected]

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

If enough applications are received the charity reserve the right to end the application period sooner.

 About Jimmy’s Cambridge

Jimmy’s Cambridge is one of Cambridge’s leading providers of support and accommodation to people who are and have been experiencing homelessness. We aim to help people get people off the streets and into their own home, backed up with all the support we can offer from our talented and committed team of staff, volunteers and partners.

The Role

The new person will take responsibility for the assessment, support and resettlement needs of residents at our emergency 20-bed accommmodation on East Road. This is the first place people come to when they find themselves rough sleeping. You will joint work with partner agencies to achieve positive resettlement outcomes and address the support needs of the residents. You will contribute to the day service by facilitating meaningful activity for residents to engage with and help provide a safe working and living environment.

This role will require the person to have good IT skills.  You will be responsible for key-working residents and developing individual needs/risk assessments, support plans and maintaining the resident resettlement pathway. The role will also require an element of lone working in the building, although there will always be a second worker on the premises at all times.

About You

You will come with some knowledge of the challenges faced by people experiencing homelessness, along with a genuine interest and drive to support them. You will be able to work a variety of daytime shifts, inclusive of weekends. You will be well organised with the ability to evidence a high standard of resident support.

Shifts vary each week on a 4-week rota and there will be opportunity for overtime.

Essential to this role is having great communication skills, and an ability to quickly build trusting relationships with people. You must have a willingness to be ‘hands on’ as required.

Training will be offered to people who have all the right skills and competencies, but perhaps are new to working with this group of people.

Are you passionate about supporting and transforming the lives of people who are experiencing homelessness?

About the role

We are looking for people to join our team in London/North Camden as Support Worker (known internally as a Project Worker). In these vital role you will:

• Work together with clients to identify their personal aims and ambitions and support them towards achieving them.
• Provide practical and personal support to clients in an approachable, caring and person centred way. 
• Work as part of a dedicated team in the accommodation setting to provide a high quality, positive and safe service to clients.
• Keep up to date administrative records relating to client work, housing management and health and safety.
• Work on the weekly shift rota that includes 9am to 5pm shifts as well as some weekends.

What we’re looking for

To succeed in these highly rewarding role you will:

• Have an understanding of the issues faced by homeless or vulnerably housed people – you may have had personal experience of homelessness yourself.
• Have experience of helping vulnerable people to identify personal goals and supporting them through a process of change.
• Have a sound understanding of the support needs of people with low incomes, including rent payments/arrears and professional boundary issues.
• Possess good interpersonal and listening skills, in order to be able to establish an effective working relationship with clients and an eagerness to learn and work with clients in a holistic and person-centred approach.

Above all we are looking for inspirational, committed individuals who will be committed to our Recovery Ethos, and has a genuine desire to support people to transform their lives.

How to apply

Please start your online application form by clicking the ‘Apply Now’ Button on the advert page.

To view the job description and guidance on completing your application form, please click on the ‘document available’ tab at the top of the advert page on our website.

Closing date: 10am on 23rd August 2022

Interview and assessments on: 5th September 2022

We’re delighted to be working with a great education charity who need a Data Manager to join their team. You will be responsible for the data strategy and governance, assessing data quality through accurate analysis, supporting the organisation’s approach to data principles. You’ll ensure that the company’s data management protocols are in line with the standards, responsible for the administration and delivery of data subject requests in line with regulations and internal policies.

You’ll streamline the data collection and analysis procedures to ensure fast access to metrics, initiating data improvement and automation strategies. You’ll review and deliver continuous training to the organisation in relation to data principles best practices, using a range of training methods. You’ll create a data governance framework with clearly roles, whilst also continuously reviewing and improving the charity’s compliance in data protection.

You will need:

• Experience of working with CRMs, ideally Microsoft Dynamics
• A strong understanding of GDPR and general data protection principle
• Experience of managing projects and working in project teams
• Experience and confidence of data administration and management functions

Salary: £40,000-£45,000

Status: Permanent

Location: Victoria

If you would like to have an informal discussion, please call Chloe on 02030 062787 or email [email protected].

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here. We proactively welcome applications from a diverse range of candidates.

If enough applications are received the charity reserve the right to end the application period sooner.

CONTEXT

An estimated 12,000 men are raped every year and 76,000 sexually abused or assaulted. Yet just 4% of men will tell someone. Of those who do, it takes on average 26 years to do so.

Survivors UK provides specialist support to (cis and trans*) men and boys, and to non-binary people, who have been raped, sexually assaulted or abused. Our aim is to help any man, boy, or non-binary person, to have the confidence to tell someone what’s happened to them, and to know that it’s OK to seek help. When they do, we want to ensure they have access to the right support so they can deal with the impact of their experiences.

We provide emotional support, information and signposting to survivors and anyone worried about someone they know, through a national website and webchat service (open till 8pm most evenings). Last year, 2,600 people contacted us via our webchat services and social media.

In London, we are the only organisation providing specialist services for men and boys, including individual counselling and therapeutic groupwork, available till 9pm six days a week. Across London, we provide the capital’s only Independent Sexual Advisor (ISVA) Service that helps men and boys through the criminal justice system.

ABOUT THE ROLE

This is an exciting and challenging new role at Survivors UK, that combines brief counselling and practical support, specifically to the (circa) 300 people who refer themselves for individual counselling with us each year. It is designed to deliver collaborative assessments and brief interventions to:

•  Understand people’s needs and work out the best sources of support for them
• Offer resources, coping strategies, and supported signposting to internal and external sources of expert help
• Determine whether it would be beneficial to add someone to the waiting list for 6 months of regular counselling at Survivors UK, and resource them to cope during the 2 year wait for counselling to start.

The people served include those with clinical mental health diagnoses, drug and alcohol dependencies, at risk of suicide, homelessness or involved in the sex industry. You will need to be a highly skilled counsellor/practitioner with experience of dealing with very vulnerable clients, willing to work flexibly and on your own initiative. Importantly, you will be a compassionate person, able to blend therapeutic work with practical support and care.

This post is subject to an enhanced DBS Clearance

PURPOSE

• Provide short term counselling and practical support interventions to men, boys and non-binary people who have been raped, sexually abused or assaulted with high levels of need and who are most vulnerable.
• Collaborate with clients to discover what their needs are from our service
• Support the monitoring and reporting to funders on the development and delivery of the service.

KEY OUTCOMES

• Survivors who are highly vulnerable and distressed will have access to a service that meets their needs, with improvements in their overall health and wellbeing.
• A reduction in harmful behaviours, such as less suicidal ideation, reduced drug & alcohol use, reduced incidences of self-harm.
• Survivors who are leading chaotic lifestyles report feeling more stable, better able to cope and better supported.

RESPONSIBILITIES

1. Service Delivery

• Provide input to develop and improve Survivors UK support for people waiting for regular counselling
• Deliver brief interventions by phone, video calling and face-to-face
• Maintain accurate and timely client case notes, ensuring adherence to confidentiality, safeguarding and data protection procedures.
• With clients, develop action plans to help them address emotional and practical needs and ensure clients can engage with a flexible service.
• Provide regular and timely communications with clients so that they are encouraged to remain with the service.
• Attend clinical supervision.

1. Liaison and Promotion

• Maintain good working relationships with other support services associated with the client.

1. Monitoring, evaluation and dissemination

• Collect and accurately record one-to-one contact data, including presenting issues, client notes, socio-economic demographics, using Survivors UK Salesforce database.
• Monitor individual client’s progress through the outcomes monitoring framework.
• Where appropriate, and within safeguarding and data protection policies, collate qualitative client stories for reporting back to funders, evidencing need and service user opinion.
• Ensure all clients are aware of and have access to the organisation’s complaints policy.

1. General Duties

• Be responsible for administrative functions associated with the role, including accurate record keeping and filing.
• Provide input and comment on the development of Survivors UK policies and procedures and ensure you follow established procedures.
• As a member of a small team, contribute to the development of new initiatives and services in response to client need.

The post-holder will be required to carry out additional duties from time to time. Such duties will be commensurate with the role.

SurvivorsUK is an equal opportunities employer.

PERSON SPECIFICATION

Experience and qualifications

• A BACP, UKCP or BABCP accredited counsellor or working towards, psychotherapist or CBT practitioner.
• At least 2-years’ experience of working with highly vulnerable clients in a counselling and/or support service.
• Demonstrable caseload management, with experience of undertaking initial counselling assessments.
• Proven track record in helping clients who are experiencing high levels of distress and/or chaotic lifestyles, to improve their health and wellbeing.
• Efficient and accurate use of outcomes monitoring frameworks, such as CORE, Outcomes Star, or similar

Skills, knowledge and competences

• Strong understanding of the experiences, needs and impact of rape, sexual abuse or assault on (cis and trans*) men and boys, and on non-binary people
• Self-motivated and a self-starter: high level of confidence to develop and deliver a new service.
• A mature, calm and empathic manner: able to engage with clients who have challenging needs and deal with highly emotional and stressful situations.
• Strong communication skills: able to build trusting relationships and rapport with clients and interact and engage effectively with external agencies.
• Adherence to confidentiality and boundary policies and practices.
• High degree of flexibility in approach to working with clients and the wider team.
• Positive attitude and willing to contribute to developments, improvements and changes more broadly within SurvivorsUK.
• Competent administrator and highly organised: committed to maintaining accurate client records and reporting on performance.
• Demonstrable commitment to equal opportunities, with a non-judgemental approach to helping men, non-binary and trans people
• A commitment to pursuing professional excellence, personal development and learning.