Supporter development officer days jobs

Join an amazing charity that makes a difference for the 110,000 adults and children in the UK with a muscle-wasting condition. This is a role where you can really make a difference.

We are committed to building a diverse and inclusive organisation that reflects the communities we serve. We actively encourage applications from individuals of all backgrounds, particularly those from underrepresented groups including people from ethnic minority backgrounds, LGBTQ+ individuals, and those with lived experience of conditions we represent. We believe that diversity strengthens our work and helps us better support our beneficiaries.

The Community Fundraising Officer is an exciting role at MDUK, that will sit within the Fundraising Team. 

In Community Fundraising we are the team that builds relationships with our supporters, families, and event participants to fundraise so that MDUK can continue to find treatments and ultimately cures through research, and to drive improvements in care and quality of life. 

About You: 

You'll be an integral member of the Events and Community Fundraising Team.

You'll work closely with a team of field-based colleagues providing support, ensuring the growth of income and development of long-term relationships with supporters.

You'll need to travel within the region. 

You'll be required to meet with our supporters, the wider team and assist at events throughout the year (this may include some evenings and weekends)

Values and behaviours:

​

• A positive attitude and approach that reflect the charity’s values.
• Seek opportunities to contribute to the development of the charity.
• A commitment to and an understanding of disability issues, equality, diversity and inclusion.
• Always demonstrate role model behaviour.

About us:

Muscular Dystrophy UK is the charity bringing individuals, families and professionals together to fight muscle-wasting conditions. We bring together more than 60 rare and very rare progressive muscle-weakening and wasting conditions, affecting around 110,000 children and adults in the UK. 

We share expert advice and support to live well now; fund ground-breaking research to understand the different conditions better and lead us to new treatments; work with the NHS towards universal access to specialist health; and together, campaign for people’s rights, better understanding, accessibility, and access to treatments.

Benefits:

We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We also offer a range of benefits including pension, life assurance, cycle scheme, health cash plan, financial wellbeing and an employee assistance programme.

Location: This role is home based within the West Midlands, Wales and South West region and travel will be required across this region with occasional travel to Head Office based London, SE1

Closing date: 27th February 2026 

Please download the job description to see full role responsibilities

Funders In Good is looking for a Programme Officer to join our programmes team and help deliver initiatives that support and grow social ventures.

Funders In Good provides capacity-building support, including training, diagnostics, tailored grants, and strategic support, to help social ventures enhance their growth and impact. By 2035, our goal is to help build 10 best-in-class community organisations serving Islam and Muslims in the UK. We back ventures and leaders who are contributing to our vision of a society in which commitment to God is flourishing.

As a Programme Officer, you will work closely with the existing team to develop and deliver high-quality interventions. You will support key areas of work within our programme framework, contribute to the delivery of ongoing projects, and assist in other important areas of the organisation, such as our Funder Community and core operations.

We are looking for an organised, experienced, and confident Programme Officer who is committed to our vision.

To apply for the role, please submit your CV and prepare a supporting statement (maximum 200 words per question), answering the following questions:

1. What resonates with you about Funders In Good’s God-centred mission and long-term approach?

2. How you would plan, deliver, and evaluate a cohort-based capacity-building programme.

3. How you would handle a disengaged venture leader while managing competing programme priorities.

Please read the Job Description for full details or to arrange an informal chat with the team.

We’re looking for a Corporate Partnerships and Fundraising Lead to join #TeamGMYN to attract and manage new income generating partnerships to support our work with young people.

GMYN’s ambition is to develop our growing community of support from influential individuals and companies, who can play a critical role in generating regular sources of income and in-kind support.

This is a vital role within GMYN. Fundraising enables us to deliver our services and projects to reach the young people who need us the most. You would be joining a passionate and highly skilled team, all wanting to make a difference to young people's lives.

You’d be joining us at a landmark moment. As we look toward our 20th anniversary in early 2027, we are seeking a creative, passionate professional to help us make the most of this milestone. If you are looking for a role where you can develop fresh ideas, influence our long-term strategy, and work within a dedicated team bringing fun to young people’s lives, we’d love to hear from you.

About us...

At Greater Manchester Youth Network (GMYN) our vision is #YoungPeopleCan and our mission is that every young person, whatever their background, feels confident, connected, and capable of great things.

We pride ourselves on being an exciting youth charity, focused on changing the lives of young people facing multiple disadvantages. We help young people aged 10-25 to:

• Strengthen social connections.
• Improve wellbeing and confidence.
• Develop key life skills.
• Have a say on issues that matter to them.

For nearly 20 years we have positively changed the lives of more than 14,000 young people. many of whom face significant and overlapping challenges in their daily lives. GMYN primarily supports:

• Care experienced young people.
• Separated Young People (Unaccompanied Asylum Seeker Children).
• Young people who are disabled and neurodivergent.
• Young people with social, emotional and mental health challenges.
• Young people who are not ready for work.

Our programmes aren't just delivered to young people; they're co-designed with them. We believe that young people being involved in leading the programmes that they take part in, builds their confidence and skills.

As GMYN’s Corporate Partnerships and Fundraising Lead, you will generate income from a range of philanthropic and corporate supporters. We want someone who can “sell what we do” and turn leads into impactful partnerships.

As well as building on the existing support and donor network we have, we’re looking for someone who is adept at spotting opportunities and comfortable creating new ones by making speculative approaches by phone, e-mail and in-person.

As an integral part of the Fundraising and Development team, you will work with our CEO and Head of Business Development. The postholder will bring their own ideas to drive the development of new partnerships with donors and business partners.

What you will be doing?

• Build and manage a robust pipeline of corporate and donor prospects.
• Develop, pitch and negotiate tailored partnerships, that deliver income, in-kind support, and engagement opportunities.
• Personally steward our existing portfolio of donors and supporters, to ensure long-term relationships.
• Champion youth voice in fundraising and communications, working with the participation team to co-design campaigns and engagement opportunities.
• Promote our work, impact and support opportunities through our communications channels to draw in new business and sponsorship opportunities.
• Work as part of the wider communications team. Improve fundraising, engage supporters and attract new support through creative story telling.
• Create engaging fundraising content for our audiences, including e-communications, website articles and social media posts.
• Work with the CEO and Trustees to expand GMYN’s network of Ambassadors. Opening doors to new business development opportunities, fundraising events, and corporate partnerships.
• Create and oversee fundraising events and engagement activities to enable donors to raise funds and engage with GMYN.
• Manage and monitor GMYN’s fundraising performance to ensure we have the best chance of achieving our annual targets.
• Develop annual fundraising plans working with the Head of Business Development to create a multi year strategy for growing our fundraising.

What we’re looking for:

You don't have to have worked in the voluntary youth sector previously. Our aim is to find a suitable candidate that can meet the selection criteria below. This can be from a past/current income generation/sales role, or a role with transferable skills.

More importantly we are looking for someone with genuine passion for working for a youth charity. Someone who can join our fundraising team and make a big impression, helping us to achieve our income generation goals.

We want to hire an enthusiastic person who can “sell what we do” to various donors. Someone who can maintain positive working relationships with various supporters and stakeholders.

If you feel that you could successfully fulfil the responsibilities of the role, we encourage you to apply. Even if you do not meet every criterion in the person specification.

Person Specification

• A genuine passion to help GMYN achieve its plan to engage and transform the lives of young people facing disadvantage.
• A proven track record of securing income from corporate partners and donors.
• Experience of meeting income targets in a fundraising or business development role.
• Demonstrable experience in building, managing, and growing strategic partnerships that deliver income and/or pro bono support.
• An understanding of the charity sector and/or experience in corporate fundraising.
• Experience in the creation and delivery of external communications. Ability to tell young people’s stories and demonstrate the positive impact our supporters make.
• Experience of monitoring performance and evaluating income generating activities including collection and analysis of data.
• Excellent numeracy, literacy and report writing skills with the ability to maintain accurate records and budgets.
• Knowledge of local and national CSR priorities and how the charity sector can help organisations achieve those.
• Strong project management skills, with the ability to oversee multiple initiatives simultaneously.

Our offer...

In 2025 we received membership status for the GM Good Employment Charter. This means we have gone through a rigorous process to ensure that we are the best employer we can be in the following areas– secure work, flexible work, pay, engagement & voice, recruitment, people management, health & wellbeing. In essence, we care about staff and strive to support them to be happy and succeed in the workplace.

All staff receive the following offer:

Annual Leave: All staff receive 25 days of annual leave in additional to the public bank holidays, pro rata. This offer rises after three years employment with an extra day each year (capped at 30 days). We also provide additional "Gift Days" during Christmas when the office is closed.

Flexible Working: We operate flexible working hours and working from home policies to allow you to fit your personal commitments around your work.

Remuneration: We are a living wage employer, benchmarking salaries and reviewing annually. We provide development opportunities for staff to experience key themes such as project management, staff supervision and other areas of the organisation to help with role/salary progression.

Celebration leave: GMYN allows all employees to take a day off from work each year to celebrate their birthday or a religious celebration.

Well being offer: Staff well-being is a priority - we offer an Employee Assisted Programme and access to internal Mental Health First Aiders. Staff also receive five annual ‘no-questions-asked’ no notice leave as part of their holiday allowance to support mental wellbeing.

Emergency leave: Staff are allowed time off to deal with an emergency or other situations which have an impact on their ability to work. GMYN pay full salary for up to 5 days a year pro rata for staff to deal with an immediate situation that is out of their hands and unplanned.

Pension: We offer a salary sacrifice 8% pension scheme with 3% employer contributions.

Employee Assistance Programme (EAP): Staff have access to a 24/7 service offering a wide range of support.

Volunteering/Development hour: GMYN allows all staff members the opportunity to take one hour out of their working week to either volunteer or engage in development activities.

Social Value: GMYN takes pride in our social value and environmental impact, continually seeking team-led ideas to drive improvement.

Cycle to Work Scheme: GMYN provides the Cycle to Work scheme, supporting staff to buy a bike, with the cost of the equipment repaid by the employee through salary sacrifice.

 IDEA (inclusivity, diversity, equity and access)

GMYN aims to create an inclusive welcoming environment for young people and all those who wish to join #TeamGMYN.

Whilst our staff are diverse in many ways, we aim to increase our staff with lived experience.

GMYN is ambitious about inclusivity, diversity, equity and access. We actively encourage applications from people of colour, people from working class backgrounds, disabled and neurodiverse people, and/or people who have relevant lived experience of the challenges we help young people to tackle.

All applications are welcomed, and each will be assessed on its own merit. Many of our staff work flexibly in many ways, including part-time and job share. Please talk to us at interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.

About the Programmes Officer role:
This is your chance to sit at the heart of a pioneering national programme that could reshape how kinship families are supported across England.

As Programmes Officer, you’ll be part of the operational engine behind a complex, high-profile feasibility Randomised Controlled Trial (RCT) – keeping delivery tight, evidence strong and nothing falling through the cracks. If you thrive on pace, precision and being the person who quietly makes big things happen, this might be the role for you. 

Kinship is undertaking a major feasibility RCT of Kinship Connected, a Kinship Navigator Programmes.

This is a complex, multi-partner programme involving funders, independent evaluators, local authorities, internal delivery teams and kinship carers with lived experience.

The Programmes Officer plays a critical role in ensuring the programme runs smoothly day to day. This is a technically demanding, detail-heavy role requiring excellent administration, strong initiative and the ability to anticipate what is needed next.

The Programmes Officer works closely and day-to-day with the Mobilisation and Delivery Project Manager and is a key part of the core delivery spine of the Kinship Navigator feasibility RCT.

The role provides structured operational, administrative and coordination support that enables the Mobilisation and Delivery Project Manager to maintain oversight of timelines, risks, dependencies and delivery quality.

This role requires someone who is comfortable working at pace, highly responsive to direction, and able to anticipate what the Mobilisation and Delivery Project Manager will need next in order to keep the programme running smoothly and evidence-ready.

Please note - we are looking for people who can start immediately ideally. This is due to the nature of the mobilisation and delivery timescales. 

Purpose of the role:
To support the Mobilisation and Delivery Project Manager in mobilising and delivering the Kinship Navigator feasibility RCT through exceptional administration, proactive coordination and anticipatory problem-solving.

You will act as a trusted operational support, ensuring systems, data, documentation and local engagement activity are accurate, well organised and up to date, allowing the Mobilisation and Delivery Project Manager to focus on delivery oversight, risk management and external accountability.

Key responsibilities:

Programme delivery and coordination

• Support mobilisation activities across all workstreams, ensuring actions, documentation and timelines are tracked and followed up.
• Maintain delivery plans, action logs and trackers using Asana.
• Support coordination of onboarding activities with local authorities and internal teams.
• Ensure all operational documents are version-controlled, accessible and kept up to date.
• Flag emerging issues, risks or capacity pressures early, with clear evidence.
  

Local authority engagement and ecosystem mapping

• Coordinate local engagement activity across participating local authorities, including planning, logistics and follow-up for local events.
• Map each local authority’s kinship care ecosystem, including statutory services, voluntary and community organisations, referral pathways and gaps in provision.
• Maintain accurate, up-to-date local authority profiles and ecosystem maps.
• Ensure local intelligence is captured consistently and stored accessibly using agreed systems (e.g. Notion).

Outreach and local marketing support

• Support outreach and engagement activity by helping develop programme-specific marketing and engagement materials, working with the Marketing and Communications team to ensure alignment with Kinship’s brand and messaging.
• Adapt and manage local collateral for each participating local authority, ensuring materials are accurate, up to date and easy to use.
• Maintain clear version control and accessible storage of outreach materials, incorporating feedback from local partners where appropriate.
• Use Canva, Padlet and other agreed tools to adapt and produce local materials for events, Communities of Practice and local authority engagement.

Communities of Practice support

• Provide operational support to the Head of Programmes in coordinating Communities of Practice in each participating local authority.
• Support scheduling, logistics, materials and follow-up actions.
• Capture learning, actions and insights clearly and consistently.
• Support translation of local learning into insight for programme improvement and future scale-up.
  

Administrative excellence and anticipation

• Deliver a consistently high standard of administration across the programme.
• Maintain clear, structured and accurate records across all systems.
• Anticipate upcoming needs, deadlines and risks, taking initiative to address them early.
• Proactively prepare information, materials and updates without needing to be prompted.
• Act as a reliable operational anchor, ensuring nothing falls through the cracks.
• Anticipate the information, updates and preparation the Mobilisation and Delivery Project Manager will need to manage delivery effectively.
  

Data, systems and technical delivery

• Maintain accurate and timely data entry across Salesforce and related systems.
• Support data quality checks and evaluator requirements.
• Use Asana, Salesforce, Notion and Canva confidently and fluently.
• Support documentation, manualisation and knowledge management.
• Ensure systems are used consistently and to a high technical standard.

Coordination, reporting and communications

• Coordinate meetings, agendas, notes and follow-up actions.
• Support preparation of dashboards, updates and reports.
• Ensure information is shared clearly, accurately and on time.

How to apply:
Please apply for the role of Programmes Officer by sending a tailored CV and responding to these 4 questions below in the online application process. Please read the guidance notes in the job pack. 

Closing date is 9.30am on Weds 4 March, with interview in person on Tues 10 March 2026. 

1. Alignment to Kinship and the role: Why do you want to work for Kinship? And what can you bring to this role (think about the job specification)  

2. Programme coordination and administration: Tell us about a time you supported the delivery of a complex programme or project. What were your specific responsibilities, and how did you keep work organised and on track?  

3. Initiative: Describe a time when you spotted a potential issue, gap or risk before it became a problem. What did you notice, what action did you take, and what was the outcome? 

4. Digital systems and learning new tools: Give an example of a time you had to learn a new digital system or tool quickly to support delivery. What was the context, how did you learn it, and how did you use it in practice? 

What we offer you:

• Flexible working - we understand how important it is to balance family and work life.
• ​30 days annual leave, plus bank holidays (1 April to 31 March) pro rata (3 to be taken at Christmas shutdown)
• Employee Assistance Programme (24/7 confidential advice line and counselling)
• Charity Worker Discounts. 

Supporter Experience Officer

Reports to: Individual Giving and Legacy Manager
Portfolio: Charity and External Affairs Portfolio
Service/Team: Fundraising
Hours: 37.5 
Location: Hybrid with 1 or 2 days a week in the Bristol Office

Job Purpose

To provide excellent supporter experience and donor stewardship, and to ensure efficient and accurate processing of fundraised income.

Responsible For

Day-to-day responsibility for supporter care of fundraising audiences – managing enquiries through phone, post  and online. Responsible for income processing onto the CRM of all donations. And supporting the portfolio in providing excellent supporter experience to retain supporters for the long-term.

Key Accountabilities

• Manage incoming post and communications from supporters and potential supporters, responding to queries within the SLA in a friendly, supporter-focussed manner.
• Income processing of all donations and month-end reconciliation, ensuring all information relating is accurate on the database.
• Manage administration of gift aid processes including scanning declarations and adding to the fundraising database.
• Manage administration of online giving platforms such as Just Giving, CAF and GoFundMe.
• Working to support the development and delivery of the Audience Journey Project.
• Ensure high quality of communications with all audiences at all times.
• Maintain knowledge of and develop all products offered by thefundraising team and identify areas where cross promotion can beutilised.

Quality, Compliance and Safety

• Supporting the Fundraising team to maintain the quality and integrity of fundraising data and work in partnership with the Database Officer to maintain and develop an effective database.
• Perform duties in line with Fundraising Code, GDPR and Hft’s Policies and Procedures.
• Adhere to and maintain Hft’s Health and Safety policies, standards and guidelines at all 
times.

Relationships

• Work with the wider team to support individuals and organisations in their fundraising activities, providing them with the materials, equipment and advice they need to maximise the success of their fundraising.
• Ensure that supporters are thanked appropriately and coordinating with the rest of the fundraising team to deliver the annual thank-a-thon and any other stewardship activities.
• Work with Reception and Finance with regards to enquires and fundraised income. 

Professional & Technical Expertise

• Able to provide outstanding supporter experience to all audiences.
• Understanding of fundraising and where different income is generated.
• Able to effectively manage a varied workload.

Other

• Carry out a range of duties and undertake any other duties as specified from time to time in accordance with Hft business requirements.
• It is the nature of the work that task responsibilities are in many circumstances unpredictable and varied. All employees are therefore expected to work in a flexible way when the occasion arises in order that tasks which are not specifically covered in their job description are covered.

Person specification

What you need to be successful in this role

• Educated to degree level or significant equivalent work experience.
• Proven administration experience.
• A proven ability to organise and prioritise work including that of a team, whilst at times under pressure to meet deadlines and to carry out several tasks.
• Ability to work independently, using own initiative within Hft’s guidelines.
• Experience of working collaboratively within a team.
• Experience of, and competence in using computer packages such as Word, Excel, Outlook and PowerPoint.
• Experience of, and competence in using CRMs to create queries, export information, use dashboards and undertake other data requests.
• Good communication skills: in person, by telephone and in writing.
• Attention to detail, good teamworking skills with a positive and proactive attitude.
• Numeracy and literacy skills, with ability to compose letters to internal and external customers.
• Assertiveness skills.
• Creative and innovative.
• Proactive approach to fundraising.
• Ability to plan ahead for several projects at the same time.
• Willingness to learn new skills and new IT systems as required.
• Up-to-date knowledge of relevant Fundraising Code, GDPR and legislation changes.

Desirable:

• Experience of working in the charity sector or sales/customer service environment (desirable).

REF-226 752

Contract: Fixed Term, 12 month contract

Salary: £29,849 - £35,493 per annum

Closing Date: Monday 16th February 2026

Interviews will be held week commencing 23rd February 2026

Centrepoint, the UK’s leading youth homelessness charity, is looking for a Supporter Care Officer to join our Fundraising Strategy & Operations Team based in London on a 12-month fixed term basis.

About us

We help vulnerable young people by giving them the practical and emotional support they need to find a job and live independently. Centrepoint provides homeless young people with accommodation, health support and life skills in order to get them back into education, training and employment. We want to end youth homelessness by 2037.

Together with our partners, we support over 16,000 young people each year.

About the role

The Fundraising Strategy and Operations team delivers high quality operations support to the wider Fundraising Directorate including Strategic Liaison with Service teams, Compliance, Supporter Journeys and Communications, and Supporter Care.

The role sits within our friendly and dedicated Supporter Care team. In addition to providing operations support to the Fundraising Directorate, the team provides a high standard of customer service to Centrepoint supporters and members of the public.

The role works alongside two other Officers and the team Manager to help steward and grow our compassionate supporter base, securing Centrepoint’s long term future, and enabling us to reach our strategic goals through helping to maximise fundraised income and increase donor loyalty.

The role involves working independently, collaborating with colleagues and third-party suppliers, and using a variety of technical systems to fulfil a range of supporter-related responsibilities.

These include, but are not limited to, liaising with existing and prospective supporters, managing fundraising complaints, processing donations, processing supporter data; and ensuring all tasks are carried out in compliance with GDPR, Data Protection, and other regulatory requirements.

There is also the opportunity to work on projects, volunteer at events, and participate in a range of training to support personal and professional development.

About you

· Experience of working in Supporter Care or customer focused team

· Excellent organisational skills, with the ability to plan and work to tight deadlines

· Excellent written and verbal communication skills

· Excellent interpersonal and relationship building skills

· Ability to work well with others and on your own initiative

· Ability to investigate and resolve problems

· Ability to be flexible and switch between tasks as needed

· Literate in IT with experience of using MS Office – prior CRM use (e.g. Raiser’s Edge) is desirable

· Basic understanding of GDPR and Data Protection

What you’ll be doing

· Interacting with existing and prospective supporters via multiple communication channels

· Resolving complaints in line with our policy, escalating feedback where necessary

· Listening to and quality checking calls handled by the third-party contact centre

· Supporting with required training of the third-party contact centre call handling team

· Processing fundraising donations

· Maintaining supporter records on the Raiser’s Edge CRM system

· Helping to ensure team processes are accurate, efficient, and up to date

· Helping to ensure the team meets its service SLAs and KPIs

· Maintaining a good understanding and working knowledge of new sector regulations

· Supporting the delivery of strategic projects in line with the Supporter Care strategy

Why join Centrepoint?

In return for your efforts, you’ll receive a competitive salary, excellent training and development, and a host of staff benefits including:

· 25 days of annual leave per year, rising by one day per year to a maximum of 27 days

· Healthcare cash plan (Cover the costs of a wide range of medical treatment including Dental, Optical, Complementary and Alternative therapies).

· Private Medical insurance

· Income protection

· Employer pension contributions of 5%

· Access to Cycle 2 Work loan scheme

· An interest-free travel loan

At Centrepoint we challenge the discrimination within society that contributes to youth homelessness, and we are just as committed to fairness and equality within Centrepoint itself. We are passionate about ensuring all of our colleagues are made to feel included in the work we do and that we value the rich diversity within the organization.

We are an equal opportunities employer and we welcome applications regardless of sex, gender, race, age, belief in any religion and none, gender identity, ethnic origin, class, sexuality, nationality, appearance, unrelated criminal activities, disability, responsibility for dependents, part time or shift workers, being HIV positive or living with AIDS, lived experience of homelessness or using young people’s services and any other matter which causes a person to be treated with injustice.

Centrepoint’s policy is to recruit, employ and promote people on the basis of their suitability for the work to be performed, and to this end, our aim is to ensure that all applicants, employees and volunteers receive equal treatment.

Don’t miss out on this fantastic opportunity to join our team as a fixed term Supporter Care Officer click ‘Apply’ now!

About the role

Medical Aid for Palestinians (MAP) is responding to the largest emergency in our 40+ year history. Over the last two years support for our cause has seen significant growth in income as tens of thousands of supporters have joined MAP, including individuals, trusts, foundations and corporates. Our challenge now is to retain this interest and ensure we sustain income as we respond to the ongoing emergency and the longer-term health of Palestinians over the coming years. With an ambition to be a £50m organisation by 2028, the supporter operations and insights team will play a vital role in enabling over one million Palestinians to access improved healthcare annually by 2028.

We’re looking for a strategic and people‑focused leader to head up our Supporter Operations and Insights team. A newly expanded team, this senior role will ensure our supporters receive an outstanding experience, while overseeing supporter operations, supplier management, data quality and insights. You’ll work closely with Fundraising and Finance colleagues to ensure income is processed accurately; deliver insights that drive decision‑making; and ensure operations are compliant and effective.

Many of our systems and processes are on a journey to be made fit for purpose, including a new CRM (MS Dynamics) which is currently being implemented with the support of the Digital, Data and Technology team within the Chief Operating Officer’s team.

If you’re an experienced leader with a passion for supporter experience and a commitment to MAP’s mission and values, apply now. We will be reviewing applications as we receive them.

What is the role about?
This role leads the teams that look after our supporters behind the scenes and on the front line. You’ll make sure every supporter has a positive experience, that donations are handled accurately, and that we use data and insight to continuously improve how we work.

What will you be responsible for?
You’ll lead supporter care, operations and the performance and insights teams, manage key suppliers, work closely with Finance on income reconciliation, and turn data into insight that shapes fundraising decisions. You won’t manage the CRM system itself, but you’ll work closely with the CRM Technical lead and Head of Data and Insights to ensure supporter needs are met as we continue to embed a new CRM.

Who is this role for?
This role is ideal for an experienced leader, or manager who has the potential to step up, and is from a charity or customer‑focused organisation. You will enjoy improving supporter experience; strengthening operations; and using insight to drive results — all while contributing to MAP’s work dedicated to the health and dignity of Palestinians living under occupation and as refugees.

How to Apply

Please submit your CV and Supporting Statement (no longer than 2 sides of A4) before the deadline of 9:00 am GMT on 16th February 2026 on our career's page.

Interviews will take place: 1st stage on Microsoft Teams w/c 23rd February and 2nd stage in person w/c 2nd March 2026.

If you have any questions, or reasonable adjustment requests at any point in the application and recruitment process, please contact recruitment team. 

Equal opportunities

MAP aims to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Background checks

As an organisation MAP is committed to the welfare and protection of children and vulnerable adults. MAP will conduct appropriate background and references checks. Link in that safeguarding and ethical conduct.

Disclaimer
 
**MAP reserves the right to close this advert before the confirmed closing date when we are in receipt of sufficient applications.     
 **We would therefore advise interested applicants to apply as early as possible. Due to the high volume of applications, we receive, we are unable to respond to every application. If you have not heard from us within two weeks of the deadline, then you have not been successful in shortlisting

Summary:

The Supporter Partnerships Officer (SPO) plays a vital role in delivering an exceptional experience for new and existing supporters of London City Mission.

Purpose of the job:

As a key member of the Fundraising team, you will be the first point of contact for individuals and organisations who give to the charity; handling enquiries, processing donations given over the telephone, updating supporter records, nurturing long-term relationships and providing insight to other members of the fundraising team.

This role is ideal for someone who thrives in a people-centred environment, enjoys providing outstanding supporter care, and is energised by working in a mission‑driven fundraising setting.

Your work ensures supporters feel valued, informed, and inspired to continue their journey with us. Conversations around personal faith, Biblical convictions around supporting gospel ministry and requests for prayer often form part of the dialogue between the SPO and supporters.

Key responsibilities:

Supporter care and engagement

• Be the first point of contact for supporters' (existing and new) enquiries by phone, email, letter, website and any other fundraising channels. Ensure they experience an excellent standard of response and experience.
• Be responsible for ensuring donations are thanked promptly and for establishing excellent standards of supporter care.
• You will look for opportunities to send stories and communications that show the Mission’s appreciation including leading on the LCM wide thank you events to Individual Giving supporters.
• Keep thank you letters up to date with new stories to show the impact of their donations.
• Respond to the cancellation of donations thanking the supporter for their gifts and ensure that the cancellation was planned.

 Data and insights

• Ensure all supporter information and interactions are captured accurately, up to date and stored in the fundraising CRM in line with GDPR and organisational policies to allow LCM to maximise income. This includes creating new records, assist with managing online donation pages and communicate with supporters on communication preferences and gift aid.
• Run regular reports to track supporter engagement, retention, and income trends.
• Use insights to improve supporter stewardship and fundraising journeys.

Proactive fundraising support

• Identify opportunities to deepen supporter relationships, including upgrading gifts, promoting campaigns, or encouraging long term commitments.
• Support the delivery of fundraising appeals, events, and supporter journeys.
• Collaborate with colleagues across the fundraising team to deliver outstanding supporter experiences.
• Maximise income by ensuring gift aid declarations are correct and up to date giving supporters every opportunity to opt in. 

Donation processing and administration

• Accurately set up new direct debits and Gift Aid declarations.
• During staff absence support the recording and reconciliation of donations if necessary.

Fundraising and supporter partnerships team

• Represent LCM at external events and conferences each year where the SPO will be expected to communicate LCM’s vision with a passion for and understanding of the gospel message, as well as share their personal journey of faith in Jesus Christ.
• Provide support and take part in meetings, activities and events in the Fundraising and Supporter Partnerships Team.
• Fully participate in the spiritual life of the Mission including attending the annual week of prayer, the monthly Team Day and daily staff prayers.

This role is based in London City Mission office in Tower Bridge Road and will involve occasional UK travel.

Person specification:

Essential experience

• Strong organisational and planning skills
• Excellent written and oral communication skills
• Ability to work on your own initiative and as part of a team
• Experience in customer service or supporter care
• Experience of using a CRM /donor database
• Good working knowledge of excel spreadsheets
• Attention to detail
• A practising, evangelical Christian, and a committed member of a local church whose leadership is willing to commission you for this position
• Inspired by London City Mission’s vision and values

Desirable experience

• Medium level skills in MS Office applications
• Experience of using Microsoft Dynamics D365 CRM
• Experience of processing direct debits
• Experience of coordinating volunteers
• Experience of working in a fundraising team
• Be willing to host the LCM weekly online prayer meeting and to lead team devotions

Benefits:

Here are some of the benefits we would offer you in this role:

• 25 days annual leave 
• Blended approach to work - with some flexibility over days in the Office and working from home
• An attractive pension scheme with LCM contributing 11.5% of salary
• Clear Christian values underpinning all we do
• Regular LCM and team prayer events; monthly whole of LCM team days with worship, teaching, prayer, and updates; and an annual week of prayer in January

This job description is not intended to be exclusive or exhaustive. It is an outline indication of activity and will be amended in the light of LCM’s changing needs.

Occupational requirement:

London City Mission (LCM) is an organisation committed to preaching the Christian gospel to the people of London.

The Supporter Partnerships Officer plays a key part in managing Partnerships with individual supporters for the London City Mission. It is essential that he/she must personally own, communicate and implement the aims and objectives of the Mission as he/she will be the first point of contact with supporters, including written, telephone and face to face. LCM deeply values its relationships with supporters, some of whom have been giving to and praying for the work for decades.

Many of our supporters know our staff by name because of personal conversations they have had around their personal faith and how we have responded to requests for prayer. We seek to build relationships with individuals over time and connections are often made as we share stories of personal Christian faith and how this motivates us to be a part of gospel work.

On this basis, we consider there is a prima facie case that the person appointed in this role be an evangelical Christian.

Employees are required to agree to the Mission’s Statement of Faith and Conduct.

This job description does not form part of a contract of employment.

Chelsea / Sutton (with 1 day a week working from home)

About Us

The Royal Marsden Cancer Charity raises money to save the lives of people with cancer, everywhere. We ensure our nurses, doctors and research teams can provide the very best care and develop life-saving treatments, which are used across the UK and around the world. Join our ambitious and supportive Individual Giving Team and help us deliver our most ambitious fundraising strategy yet.

What You’ll Be Doing

As our Individual Giving Assistant – Supporter Acquisition, you’ll play a vital role in supporting our fundraising campaigns and projects, helping to recruit new supporters to the Charity. You’ll be one of the first points of contact for our donors, providing exceptional supporter care and ensuring every supporter feels valued. Your day-to-day will include:

• Responding to supporter enquiries by phone, email and in-person, ensuring all queries are handled efficiently and with care. 
• Thanking donors and personalising communications to build strong relationships and ensuring a positive and lasting first impression.
• Accurately recording and processing donations, and updating supporter records on our database.
• Supporting the delivery of fundraising campaigns, including creating timing plans, proofreading copy and assiting with briefs. 
• Managing invoices and helping with campaign reporting.
• Supporting the team with administrative tasks.
• Working with colleagues and volunteers to deliver the best possible supporter experience.

What We’re Looking For

You’ll be an enthusiastic team player with:

• Excellent organisational skills and attention to detail.
• Strong interpersonal and communication skills, both written and verbal.
• The ability to prioritise, manage multiple tasks, and meet deadlines.
• A proactive, flexible approach and willingness to support the team as needed.
• Good working knowledge of Microsoft Office (experience with customer databases is desirable).
• Commitment to providing outstanding supporter care and working in a supporter-focused environment.

Previous experience in customer or supporter service, office administration, or the charity sector is desirable but not essential – full training will be provided.

Why Join Us?

We’re a values-driven charity committed to saving lives by funding world-leading research, treatment, and care at The Royal Marsden. You’ll be part of a collaborative, ambitious, and kind team, with plenty of opportunities for learning and development.

What we offer:

• 27 days annual leave (rising with length of service), plus UK bank holidays
• Up to 6% employer pension contributions (increasing with service)
• Enhanced maternity and adoption pay
• Life insurance and employee assistance programme
• Flexible and hybrid working options (work from home one day a week)
• Access to subsidised staff restaurants, wellbeing initiatives, and more
• Bright, modern offices in Chelsea and Sutton, with excellent transport links

Inclusion Matters

We are committed to building a diverse and inclusive workforce that reflects the communities we serve. We welcome applications from all backgrounds and walks of life.

If this sounds like the opportunity for you, we’d love to hear from you.

How to apply:
Please submit your application as soon as possible, as we may close the vacancy early if we receive a high volume of applications. 

Support charities. Strengthen communities. Tackle inequality across Oxfordshire.
Join OCVA as a Community Development Officer and be the first point of contact for organisations making real change.

This is a hands-on, people-focussed role at the heart of Oxfordshire’s voluntary and community sector. You will work directly with charities, community groups and social enterprises, offering practical advice and support on governance, funding, sustainability and organisational development. You will combine office and home working with regular travel across the county, building trusted relationships and helping organisations tell the story of their impact.

If you enjoy supporting others to succeed, working collaboratively, and making a tangible difference to communities, this role offers variety, autonomy and purpose in equal measure.

Be the consistent, trusted presence who helps young people grow in confidence, leadership and belief in what’s possible.

YouthBuild Ventures UK (YBVUK) works alongside young people aged 16–25 who are furthest from opportunity. We combine leadership development, employability, wellbeing support and community action to create real pathways into work and long-term progress.

Our culture is rooted in Love, Accountability, Collaboration, Diversity and Leadership. These values shape how we hold boundaries, build trust and maintain high expectations every day.

We are now recruiting a Youth Development Officer to join our frontline programme team.

As a Youth Development Officer, you will build professional, trusting relationships with young people and deliver structured group sessions and mentoring that support personal growth, resilience and readiness for progression.

The Youth Development Officer plays a vital role in shaping positive programme culture — modelling consistency, safeguarding practice and values-led behaviour across all activity.

Key Responsibilities:

• Deliver structured workshops and group sessions aligned to programme plans

• Provide 1:1 mentoring using strengths-based and restorative approaches

• Create inclusive, emotionally safe learning environments

• Uphold safeguarding procedures and trauma-informed practice

• Maintain accurate attendance, case notes and outcome tracking

• Contribute to programme events, team reflection and continuous improvement

We’re looking for a Youth Development Officer who believes deeply in young people, communicates clearly, maintains strong professional boundaries and thrives in community-based environments.

Full Job Description and Person Specification attached. Please review before applying.

#YouthDevelopmentOfficer #YouthWork #YouthEngagement #TraumaInformedPractice #YouthSector #LondonJobs

In the decade to 2030 we aim for 30% of Suffolk to be connected and well looked after for nature, and for 1 in 4 people in Suffolk to be actively helping to make that happen. This role helps build the supporter power to get us there by delivering an excellent membership experience & ensuring our members feel valued, informed and connected to the work of Suffolk Wildlife Trust.

The post holder will take responsibility for the efficient day-to-day administration of the Trust’s membership schemes, using the Charity CRM database to maintain accurate contact & financial records in line with GDPR. This includes processing new, renewing and lapsed memberships, handling payments ( Direct Debits, PayPal & Gift Aid) and providing consistently high-quality communication with members through enquiries, welcome packs, renewal reminders and supporter care.

You’ll also support member growth and retention by helping deliver key supporter journey communications, thanking activity and retention projects, and by liaising with external partners such as the membership recruitment agency. Alongside this, you’ll help co-ordinate membership resources such as welcome packs, leaflets and magazine mail-outs (working with the volunteer delivery network), and contribute to continuous improvement in data quality, reporting and processes to strengthen our systems and supporter relationships.

To succeed in this role, you’ll be committed to Suffolk Wildlife Trust’s mission and bring a proactive, ‘can-do’ approach. You’ll have experience in an administrative, office or customer service role, with strong organisation, attention to detail and a methodical approach to maintaining accurate records.

You’ll be confident using Microsoft 365 and databases/systems with an understanding of GDPR and data protection. You’ll communicate professionally and warmly by phone and in writing, handling confidential information and difficult conversations with sensitivity. Willingness to learn Direct Debits, Gift Aid and charity income processes is essential; charity/membership sector experience is desirable.

This is a maternity cover role to cover a period of maternity leave (up to one year) working 22.5 hours per week over three days (office hours are Monday to Friday from 9:00am to 5:00pm) based at Brooke House in Ashbocking. There may be opportunity for the role to become a permanent contract. We operate flexible homeworking arrangements where colleagues spend more time working together than homeworking. The starting salary is £14,398.80 per annum pro-rata (FTE £23,998.00).

To apply for this opportunity, please submit an application via our website by 9:00am on Tuesday 17 February 2026. The application process will include uploading a CV and optional cover letter. The interviews are planned for Monday 23 February 2026 at Brooke House. 

Annual leave entitlement starts at 33 days per annum (including Bank Holidays), increasing annually to 38 days plus employees receive an extra day off for their birthday. We offer a 9% employer pension contribution with no employee contribution required, free 24-hour Employee Assistance Programme, free life insurance from day one of employment, free access to a private GP and discounts at high street retailers. Staff can also enjoy a 10% discount in our visitor centre cafes, including retail.

Suffolk Wildlife Trust is committed to an inclusive and diverse workplace where everyone is welcome. As a conservation charity, we recognise the importance of diversity in both nature and our workforce of staff and volunteers. We strive to ensure that everyone feels valued and empowered to contribute to our vision of “A Wilder Suffolk where nature is thriving and abundant because everyone is doing more to help”.

Are you enthusiastic about giving supporters the best experience when contacting us?

Do you have the professionalism and empathy to make every interaction with our brain tumour community supportive and meaningful?​

After a successful 2025, we’re building on our momentum and looking ahead with ambition. As our work continues to expand, so does our impact. We are now looking for passionate people to join us on the next stage of our journey!​

It is a fantastic time to be joining our ambitious and growing charity and we are keen to share this with likeminded and talented individuals. We currently have an opening for a Supporter Care Officer.​

As a Supporter Care Officer you will play a crucial role in being the first point of contact for supporters, delivering an excellent support experience. ​

You will: ​

• Lead on thanking supporters for all our existing Appeals, Core Campaigns and National Events; working with other teams to ensure that supporters are thanked in a timely manner
   
• Work with the Community Fundraising Team to evaluate the next best ask and proactively contact supporters with promoting fundraising and campaigning products for new and existing supporters
   
• Support all new Individual Giving and Supporter Care activities
   
• Provide excellent customer service to existing and potential new supporters offering an empathetic and supportive service via the main telephone line, email and general correspondence ​

Can you see yourself making a difference in one of the most innovative and exciting medical research fundraising charities in the UK?

Do you want your work to have a real, positive effect on someone’s life?

Does this sound like the opportunity to really get 2026 off to an amazing start?

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If you’ve answered yes to these questions and feel this role could be right for you, we encourage you to learn more about this position. Please take a read through our recruitment pack Supporter Care Officer - Recruitment Pack included within this job advert. 

We are asking for a CV as the first step, but applicants may be asked to provide a targeted covering letter as part of the selection process.  Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face to face second interview, held at our offices in Milton Keynes.​​

We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.​

We are looking for people who share our passion for finding a cure for brain tumours and who have the skills and experience to make a difference. We welcome applications from candidates of all backgrounds, cultures, genders, sexual orientations, abilities, and ages. We believe that diversity enriches our organisation and helps us achieve our mission. We are committed to providing an inclusive and supportive environment where everyone can be themselves and contribute to our vision.

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At Samaritans we rely on supporter donations to save lives.​

We are looking for a Supporter Care Officer to enhance the supporter experience, process donations, and thank our wonderful supporters for their contributions.

In this important role, you will engage with supporters and members of the public to maximize their relationship with the charity.

If you're passionate about delivering excellent customer service, have keen eye for detail and a great communicator, we’d love to hear from you.

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Contract terms:

£28,000 - £30,000 per annum plus benefits

Full Time

Fixed Term Contract (18 months)

Hybrid working with link to Ewell office

In-person working: Meeting in person and working collaboratively are things we value. We work in person around 2 days or more per month.​

We are passionate about flexible working, talk to us about your preferences 

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What you’ll do 

Engage with supporters by answering their enquiries

Thank supporters for their donations

Process all donations received by post, phone and BACS

Identify and implement opportunities to build supporter engagement

Record and report on positive and negative supporter feedback

Maintain accurate supporter records

Welcome and steward new supporter enquiries​

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What you’ll bring

Strong customer service experience and mindset

Great communication skills, including telephone, e-mail and letter writing

Ability to manage a varied workload

Experience analysing information to make objective decisions

Confidence in negotiating and influencing

Great time management​

Knowledge of fundraising, including Gift Aid and fundraising legislation (desirable)

Experience working with a CRM database (desirable)

Knowledge of card payments and Direct Debit processes (desirable)​

Full Job Description and Person Specification here

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Why Samaritans?​

At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.

We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.

You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.​

For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available here. You can also visit our careers website to access this.​

We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.​

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Apply now​

If this sounds like the opportunity for you, please apply. You will be asked to some answer short application questions and to upload your CV.​

We kindly ask that you don’t rely on AI tools for your application answers, or to generate interview answers. We want to see your own unique ideas and writing skills. We want your application to stand out from the rest and showcase your own strengths.

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​Applications close: 17th February 2026 at 09:00am

Interviews: w/c 23rd February 2026