Supporter engagement manager jobs in Birmingham
Working as part of the Helpline team, the Helpline Advisor’s role is to ensure that incoming contacts from our beneficiaries receive high quality, timely support when they need it. The role will be busy and varied, and each shift will involve responding to contacts across Beat’s different support channels including telephone, webchat, email, social media, and facilitating daily online peer support groups. The Helpline Advisor will work closely alongside the Helpline team who are currently all based remotely. This includes Senior Helpline Advisors, Digital Helpline Volunteers, the Deputy Helpline Manager, and the Helpline Manager. Beat are receiving more contacts than ever before, this is an opportunity to make a difference to the lives of each and every person that gets in touch, this includes sufferers, family, friends, supporters and more.
We particularly encourage applications from Welsh speakers for this role; we have received funding from the Welsh government and are looking to improve our service delivery for our Welsh-speaking beneficiaries.
Founded in 1989 as the Eating Disorders Association, our mission is to end the pain and suffering caused by eating disorders.


Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We have an exciting opportunity for a Content Manager to join our team in this newly created role.
Location – This is a hybrid role with one day a week in our London office (usually a Monday) and the rest from home. There will also be occasional travel to other programme sites (currently Stoke-On-Trent, Redcar, Middlesbrough and Scotland).
Salary – Between £40,000 and £45,000 DOE
Employment Type – Permanent
Team – Communications team
About you
We are looking for someone who can demonstrate the following:
- Qualification in a relevant subject such as journalism, communications, English or a related discipline or demonstratable experience in a communications role, including copywriting and content creation.
- Experience developing content in partnership with people with lived experience, ideally within a third sector or community context.
- Significant experience producing high-quality, clear, compelling, and audience appropriate content for a range of platforms.
- Strong eye for a compelling story to help demonstrate our impact and inspire collaboration from our partners.
- Excellent written and verbal communication skills and the ability to communicate effectively and confidently with different groups of people.
About the role
The responsibilities of this role include:
- Developing and delivering high-quality content that aligns with organisational strategy, brand guidelines, and communications objectives.
- Supporting the delivery of a national content strategy in collaboration with the Head of Communications, local Communications Coordinators and the Fundraising team.
- Identifying, creating, and delivering compelling content across multiple channels, from case studies, blogs and newsletters to infographics, video, film, and promotional materials.
- Maintaining and strengthening relationships with key national and local stakeholders in line with our communications strategy and goals.
- Supporting Thrive at Five’s positioning with funders, policymakers, partners and the wider early years sector, including government, policy, media and influencing activities.
About us
Thrive at Five is a national charity focused on giving every child the best possible start in life. We know the foundations for life and learning are built in the earliest years, from pregnancy to five. By working alongside families, communities and local partners, we help build stronger, more connected support for parents, so more children get what they need to thrive and reach a good level of development by age five.
Thrive at Five is a relatively young organisation but with an already strong national and political profile, having been called out in Parliament for our ways of working in Stoke-on-Trent and invited to be interviewed at the 2025 Civil Society Summit by the Secretary of State for Education. We have grown rapidly in our first four years, with a growing team of nearly 40 across the country. 2026 will be a year of further growth and milestones for the charity as we celebrate our fifth-year anniversary and expand into our third and fourth regions. This will involve recruiting for a new teams, establishing our programmes and beginning to co-design and implement our work in partnership with communities.
About our benefits
- Pension contributions – We will contribute 3% and you can contribute 5% towards your pension through NEST.
- Hybrid working with one anchor day a week in our central London office near to Victoria train station, coach station and underground.
- 25 annual leave days per year plus bank holidays
- In addition to your laptop and phone provided by us, you can also receive a £100 contribution towards your home-working set up.
- £100 contribution towards your professional body membership
Please note that as this role is subject to a successful Basic Level Disclosure check through the Disclosure and Barring Service (DBS). If you have any unspent convictions, but wish to apply for this role, please advise us in your application. The successful candidate will also need to provide satisfactory references and current right to work in the UK.
To apply for this role, please submit your cover letter and CV by following the Apply Now button. Applications will be reviewed and shortlisted as they are received. While the closing date is midnight on Thursday, 26 February 2026, we may close the vacancy earlier if a suitable candidate is identified.
The client requests no contact from agencies or media sales.
Reports to: Board of Trustees
Salary: £36,000 (pro rata)
Based in: Remote
Contract: 12 months fixed term
Hours: Part-time – 0.8 FTE, open to flexible working
Benefits – 25 days Annual Leave (pro rata), staff learning fund, enhanced parental benefits package, flexible working.
Why this role is important – and why you’ll make a difference doing it:
Hope Unlimited exists to support people and organisations working at the grassroots to challenge hate, strengthen relationships and build hope in their communities. Much of the most important work to bring people together happens quietly, locally and without recognition –often led by volunteers, neighbours and community members responding to what’s needed around them.
Too often, these groups are locked out of funding that doesn’t reflect how they work or what their communities need. This role exists to help change that. As Grant Manager, you will help ensure funding reaches hyper-local organisations. You’ll play a key role in backing community-led work that builds connection, resilience and agency, and in supporting communities to shape their own futures on their own terms.
What you’ll be doing in this role:
Grant management & assessment
- Reviewing and assessing grant applications in line with the Grassroots Fund criteria
- Carrying out desk-based research and liaising with applicants
- Making grant decisions within agreed levels of responsibility, and supporting decision-making by subcommittees and Trustees where required
- Keeping clear and accurate records of grants in a way that supports transparency and shared oversight
Funding processes & governance
- Supporting clear, fair and accessible funding processes
- Preparing grant offer letters and agreement
- Ensuring grants support Hope Unlimited’s charitable purpose and meet basic governance requirements
- Improving and evolving our grant-giving and reporting processes, and suggesting changes that make them work better for communities and for Hope Unlimited
Reporting & learning
- Supporting grantees to share what difference the funding has made after 12 months
- Encouraging reporting that works for communities, including written, visual or creative formats
- Helping Hope Unlimited learn from what grantees tell us, particularly about what strengthens community resilience over time
Relationship management
- Being a supportive and approachable point of contact for funded organisations
- Responding to enquiries from grassroots groups who may want to be considered for funding, even where we are not able to accept open applications
What we think you’ll need to be able to do the job:
You’ll need to bring:
- Experience managing grants, funding decisions or similar processes
- The ability to make thoughtful, fair judgements with limited information
- Strong organisational skills and attention to detail
- Confidence balancing trust and flexibility with responsibility and accountability
- Clear, kind and accessible written communication
- A strong belief in community-led change and local knowledge
It would also be helpful if you have:
- Experience working alongside small, volunteer-led or informal community groups
- An understanding of issues around community cohesion, division or far-right activity
- Experience with non-traditional or flexible approaches to understanding impact
The client requests no contact from agencies or media sales.
The Biochemical Society are seeking a Head of Sales and Licensing, on a 2-year Fixed Term contract on a part time basis (0.6 FTE), to support the Biochemical Society Publishing and Sales functions.
The Head of Sales and Licensing will lead in the delivery of commercial activities across the publishing function, ensuring delivery against key performance indicators, organisational strategic objectives and financial targets; while working collaboratively with the Publishing team to implement and deliver strategies across the Publishing revenue streams.
The post-holder will oversee the sales pipeline, reporting information to the PPL Board (quarterly basis minimum) to develop, maintain and increase recurring revenue streams, ensuring that revenue targets are met or exceeded, and perform long-term modelling and identifying new sales opportunities to support strategic decision making.
In this role, knowledge of market that could impact performance and income forecasts, pricing and retention of customers, and support ongoing collaboration to ensure content and commercial aspects are working together to drive growth in sales, usage and content opportunities..
Suitable candidates will have experience working collaboratively across organisational functions and external operations, knowledge of diverse and changing clientele needs and have excellent communication and negotiation skills.
For more information about the organisation, please visit our website.
Here is some information on our Benefits package.
Closing date: 27th February 2026
Only shortlisted candidates will be contacted.
Please note that this role is home-based and as such interviews will be virtual.
“We are interested in every candidate who is eligible to work in the United Kingdom. However, we are not able to sponsor visas.”
Please send a CV and covering letter. It is important that you DO NOT include your Personal Information i.e. name and contact details in your CV or Cover Letter. This is because the Society is committed to promoting a diverse and inclusive community - a place where we can all be ourselves and succeed on merit. We offer a range of family friendly, inclusive employment policies to support staff from different backgrounds.
The Society takes the security of your data seriously. It has internal policies and controls in place to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by our employees in the proper performance of their duties.
Please note that due to limited resources it is not possible for the Society to acknowledge receipt of applications. If you do not hear from us within two weeks of the closing date, please assume that your application has been unsuccessful on this occasion.
Founded in 1911, we’ve been at the forefront of advancing molecular bioscience for over 100 years.



The client requests no contact from agencies or media sales.
Income and Engagement Specialist
Are you a senior engagement specialist or fundraising leader who can see the big picture and also knows how to make things work brilliantly day to day? Do you believe that great systems and smart data only matter if they help you build more meaningful relationships with real people?
At Mencap, we’re at a genuinely exciting point in our journey. Our new strategy, Mencap 2030, sets out a bold ambition for the future, and engaging and growing our supporter base is central to making it happen. We’ve made significant investment in our engagement capability, including a state-of-the-art CRM, alongside face-to-face fundraising and digital innovation.
We’re now looking for an experienced leader to step into a senior interim role, providing stability, leadership and momentum across our engagement activity during a period of transition.
This role will lead all of our mass fundraising and engagement activity, including Individual Giving, Legacies, Community & Events Fundraising, and Supporter Care. It is a senior, influential role shaping how supporters experience Mencap, how we grow income sustainably, and how we build long-term relationships rooted in trust and shared values.
As part of the interim remit, the role will also provide operational oversight and support to our High Value Relationships team, working closely with the interim Executive Director of Fundraising and other colleagues to ensure continuity, strong performance management and clear oversight of income and KPIs during this period.
You’ll bring strategic vision and clarity, alongside strong operational judgement. You’ll know how to turn insight into action, how to use data intelligently (without losing the human touch), and how to lead teams through change with confidence and care. You’ll be comfortable holding performance, using financial and KPI information to support delivery and decision-making.
Just as importantly, you’ll recognise that our supporters aren’t just numbers or segments – they’re individuals who care deeply about our work and want to feel connected to the difference they’re helping to make.
You’ll lead the place where Mencap’s fundraising brand, proposition, and voice really come to life, designing experiences, appeals, campaigns and supporter journeys that reflect the voices and lived experiences of people with a learning disability and show the world why our work matters.
This is a full‑time role (37.5 hours per week), offered on a 9‑month fixed‑term contract, with flexibility on location.
If you’re excited by the opportunity to step into a senior interim leadership role, make the most of significant investment, and guide large, complex fundraising and engagement functions through an important period of transition, we’d love to hear from you!
Apply now with an updated CV, applications close on 25th February, with interviews taking place shortly afterwards.
Benefits
Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated.
Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings.
For more details on what we have to offer, please see the attached document outlining all the fantastic benefits available to you as a member of our team!
About Mencap
Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.
We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in.
At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues.
Belonging at Mencap is for everyone, every day, everywhere.
· Everyone is expected to treat people well and make Mencap an inclusive organisation.
· Every day we grow and learn. It’s okay to make mistakes but we learn from them and make changes
· Everywhere people will feel respected, valued, and safe to be themselves.
We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long- term health condition, women, parents and carers, and their allies.
We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We’re not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you’re applying for.
Empower individuals with learning disabilities and autism to reach their full potential and lead the lives they choose.
At Deafblind UK, we support people living with sight and hearing loss to live the life they want.
We have an exciting opportunity to join our growing fundraising team as we look toward the charity's 100th anniversary in 2028.
The Fundraiser - Corporate & Events will play a pivotal role in enabing Deafblind UK to achieve its goals - helping us to reach more supporters, inspire long-term giving, and raise vital funds through corporate partnerships and charity-led fundraising events. You’ll be at the heart of building relationships, creating impact, and driving income that directly transforms the support available for people with dual sensory loss.
Reporting to the Fundraising Development Manager, the Fundraiser - Corporate and Events will be responsible for growing our existing supporter base and driving engagement, loyalty and income through innovative corporate fundraising activities and charity-led fundraising events. You will be responsible for implementing fundraising strategies, coordinating campaigns, and developing strong connections with businesses in order to generate income and meet targets.
The role includes helping to market and promote Deafblind UK events, with a focus on writing compelling copy for online and offline promotion. The postholder will have a flair for creativity and innovation, with outstanding supporter relationship management skills; to help enhance income generation through mass participation events. Our aim is to ensure all fundraising activities are delivered to the highest standards and are well-planned, exciting, safe, creative and challenging.
This is a highly rewarding position for a creative and dynamic individual to make a genuine difference to the support available for the 450,000 people across the UK who are deafblind.
This position is based remotely with frequent travel as and when required to carry out the duties of the role.
The role will also include:
- Building and managing a portfolio of corporate partnerships, delivering engaging activities such as networking events, golf days, and workplace fundraising.
- Leading on the planning and delivery of charity-led fundraising events, ensuring they are successful, safe, accessible, and memorable.
- Developing and stewarding lasting relationships with businesses, supporters, and volunteers, ensuring excellent supporter experiences.
- Growing income through creative initiatives, from collection pots in high-footfall areas to securing pro-bono and in-kind support.
- Working closely with our Fundraising Development Manager and Marketing Team to deliver fundraising targets and raise Deafblind UK’s profile.
You will bring to the role:
- A minimum of two years in a fundraising role, with a flair for building and maintaining strong relationships.
- A natural talent for networking and the ability to inspire passion in others.
- Proven experience in managing events and a demonstrable track record of meeting fundraising targets.
- Creativity to spot opportunities paired with the organisational skills to deliver them seamlessly.
- A self-motivated, energetic, and passionate approach to delivering excellent supporter experiences.
- A flexible, can-do attitude to some evening and weekend working as the needs of the role requires.
- Good IT skills and proficient in the use of Microsoft Office, including Word, Powerpoint, Excel and Outlook. Experience of database management preferably CRM.
- A full, clean UK driving licence.
Please see attached Job Description and Person Specification for further details.
We support people who have combined sight and hearing loss which affects their access to information, mobility and communication.
The client requests no contact from agencies or media sales.
Join a charity which helps families wherever and whenever they need us
Lia’s Wings is the only charity delivering life-saving aeromedical transfers by plane both within the UK and overseas. We make sure babies and children receive the vital treatment they need, no matter where they are. Alongside these urgent medical transfers, we provide tailored, wrap-around support for families to help them through a crisis, creating long-term improved health and well-being outcomes.
We are seeking an experienced Fundraising Manager to join our team on a fixed-term 14 month contract (maternity cover).
The successful candidate will primarily be responsible for the management and delivery of our challenge events, special events and community fundraising streams, but the post-holder would also be expected to regularly support activities across our corporate partnerships, individual giving and Family Fundraising streams of fundraising too.
You will play a key role in developing these income streams, engaging our supporters to motivate them to fundraise for Lia’s Wings and creating initiatives that introduce new people to our organisation.
Key Responsibilities:
Event Management
- To manage our Challenge, Community and Special Event fundraising streams to achieve set targets. This will include management of challenge events such as our flagship event, Ride for Lia, as well as London Landmarks and the Royal Parks Half Marathon.
- To manage our annual Air Ambulance Mingle and develop existing plans for a new Christmas Carol Concert
Corporate and Community Partnerships
- To assume account management of our smaller corporate and community partnerships (who are primarily engaged with us through event fundraising)
- To support the Director of Fundraising in the delivery of our larger corporate and community partnerships.
Supporter Engagement
- To effectively steward fundraisers to ensure an excellent supporter experience (resulting in year-on-year participation), including appropriate thanking and recognition, reporting and feedback on outcomes of events.
- To build strong relationships with existing and new stakeholders, including event committees and our Board of Trustees.
Essential Experience and Skills
- A minimum of three years proven experience in a fundraising role, preferably in a challenge, community or special events fundraising role.
- Demonstrable ability to build relationships and effectively steward and support fundraisers to exceed their targets.
- Experience in writing and developing stewardship plans and in creating engaging fundraising collateral to support donors and supporters of all levels.
- Demonstrable experience in developing and managing fundraising evens from design to completion, including logistical planning, budgeting, forecasting, stewardship and evaluation.
- Experience working with fundraising committees and/or Trustee Groups.
Essential Skills:
- A strong communicator, able to confidently engage with stakeholders of all levels, internally and externally, to share our vision and maximise fundraising success.
- Excellent project management skills, with strong attention to detail, comfortable working across multiple-channels simultaneously.
- A team player, willing to be hands-on and involved in the day to day running of a small charity.
- Excellent understanding and application of relevant charity legislation and codes of conduct relating to these areas of fundraising.
Values & Culture
We are a small team with a big heart. We value kindness, transparency, professionalism, and a deep commitment to the families we serve.
The UK's only aeroplane ambulance charity: ensuring British children can access lifesaving and life-changing medical treatments when in urgent need.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are recruiting for the new role of Communications & Marketing Manager. This year we are celebrating the 40th anniversary of the founding of ABCD. It’s an important and exciting point in ABCD’s development, when we seek to develop our profile and supporter base, particularly among younger people in the UK. Over recent years we have been gradually extending the scope of our work in the refugee camps in the West Bank. As we grow, and the demand for our services grows, so have our ambitions to raise much needed funds as we develop. We seek a committed individual to join us on a one-year contract with a vewi to becoming permanent if all goes well.
ABCD improves the lives of children with disabilities across Palestine regardless of faith, race or gender
£37,500 to £44,700 per year
Fixed term contract (two years), full-time (37.5 hours per week)
Based in the West Midlands with regular travel across the region
Are you driven by equity and ready to make a real difference for Black men’s health? We’ve launched a bold new pilot in the West Midlands to tackle the urgent issue of late prostate cancer diagnosis in Black men and we need a dynamic Project Manager to lead the way. In this pivotal role, you’ll bring communities, healthcare partners and local insight together to dismantle barriers, build trust, and shape a model that could change outcomes across the UK.
What the job involves
As the Project Manager, you’ll lead an innovative pilot designed to tackle late diagnosis of prostate cancer in Black men. Day to day, you’ll shape and deliver a regional model that breaks down systemic barriers to early diagnosis - from coordinating the unification of efforts to address drivers of inequity in prostate cancer to establishing a new bridging fund to support cross-sector partnerships. You’ll work closely with community organisations, Primary Care Networks and NHS stakeholders, bringing people together to build trust and drive practical, measurable improvements.
What we want from you
You’ll be someone who cares deeply about health equity and is motivated by making real change happen for Black men in prostate cancer. We’re looking for someone who has experience designing or delivering community‑based health projects and feels confident working across sectors to build strong, equitable partnerships. You’ll bring strategic thinking, the ability to turn insight into action, and the communication skills to engage, influence and inspire. You’ll be comfortable managing timelines, budgets and reporting impact, and you’ll bring a strong understanding of public health, health equity or programme management. Most importantly, you’ll champion inclusion, cultural sensitivity and our values in everything you do.
As this role is supporting our work in the West Midlands, candidates must live within, or no more than 30 minutes from, one of the following NHS Health Trust areas: Herefordshire and Worcestershire, Black Country, Shropshire, Telford and Wrekin, Staffordshire and Stoke-on-Trent, Birmingham and Solihull, or Coventry and Warwickshire.
Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.
Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.
Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.
Our commitment to equity, diversity and inclusion
At Prostate Cancer UK we’re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We’ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally.
We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.
How and where we work
Colleagues attend the office at least four days per month (pro rata for part-time colleagues) to collaborate, build relationships, and support projects and decision-making. You can choose where to work the rest of the time. Travel to the office is a commute, so we pay our own travel costs.
Additional in-person attendance will be required during your first few months for induction and training, to support you to learn the role and get to know colleagues.
We trust colleagues to work flexibly while balancing personal commitments with the needs of the charity, and we are committed to making reasonable adjustments for colleagues with a disability, neurodiversity, or a long-term physical or mental health condition.
How to Apply
Visit our Prostate Cancer UK Careers page via the apply button to learn more about this role and the benefits we offer. On the vacancy advert, you’ll find everything you need to know about the role, how to apply, and what to include in your application.
You can also download a copy of the job description and access the link to our careers portal to submit your application.
The closing date is Sunday 22nd February 2026. Applications must be submitted by 23:45 UK time.
Interviews: By arrangement. Currently scheduled from Monday 2nd March 2026. We’re expecting the interviews for this role to be held online.
Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.
We are recruiting for a Digital Service Manager to join the Digital team on a 23-month Fixed Term Contract.
This is an exciting opportunity to join The National Lottery Community Fund as a Digital Service Manager.
The Fund’s digital live service is the front door to our communities. It encompasses the key touchpoints that users engage with on a daily basis to access our funding. You will have responsibility for managing the Fund’s digital live service on a day to day basis This includes ensuring it consistently meets business needs and user expectations. You will also have the opportunity to help improve our service.
You will be part of our Digital team. We’re a multi-disciplinary team, working to user-led design principles. You will work with other designers, product managers, developers, and colleagues from the rest of the Fund to ensure that our live service is performing to agreed standards.
You will be part of a service team who love sharing knowledge and experience. We’ll offer you support to further develop your skills, and opportunities to develop your experience and skills in a digital environment.
The responsibilities of the job include:
- Managing the digital live service including defining (SLAs) and ensuring the quality, availability, and performance of the service
- Proactively sharing learning across digital teams to support continuous improvement
- Creating service reports for a variety of stakeholders
- Wider stakeholder engagement and communication
- Managing service incidents through to resolution
- Maintaining service documentation and systems
- Identify service optimisation opportunities, and contribute to the implementation of proposed solutions.
Interview Details:
Interview Date: Week beginning 10 March 2026
Interview Format: Virtual
Location: Hybrid working, anywhere in the UK. Choice of home or office working (offices in Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester, Newcastle, or Newtown). Some in person meetings, including quarterly away days across UK locations.
We’ll talk to you about where you are based and your working pattern if you get the job.
If you would like an informal conversation about the role specifically, please contact: Janine Knox.
Any questions about the recruitment process, please email the recruitment team.
How to apply
Upload your CV in Word format and write a supporting statement of up to 1000 words. We'll use the following criteria to score your application – so you should show how you meet them in your supporting statement.
Essential Criteria:
- Experience of managing live digital services or platforms including defining and monitoring SLAs and KPIs.
- Hands-on experience of leading incident resolution and root cause analysis.
- Ability to produce service level dashboards, reports, and performance summaries for stakeholders.
- Experience of working with diverse stakeholders and communicating effectively.
- Ability to create and maintain accurate service documentation and system records.
- Knowledge of end-to-end digital platforms (web, mobile, databases etc).
- Work collaboratively in an agile or fast-paced environment.
Desirable Criteria:
- Experience of manging service helpdesk software
Equity, Diversity and Inclusion
Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.
We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.
As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)
It starts with community.
The client requests no contact from agencies or media sales.
We are recruiting a Head of Income and Engagement to provide strategic leadership and vision for two critical functions—Fundraising and Marketing & Communications—bringing them together into a unified, high-performing team. This role focuses on shaping strategy, building external relationships, and driving organisational growth through income generation and brand engagement, rather than day-to-day operational management.
You will set the direction for attracting significant funding, particularly through corporate partnerships, while strengthening what PAPYRUS already does well:
- Securing grants and trusts funding
- Harnessing the passion of our large, committed supporter base - including bereaved families and others who raise voluntary income for us
In a challenging financial climate, you will lead efforts to grow these income streams and maintain a strong, values-driven presence across press, social media, and broadcast channels. The role requires influence, innovation, and the ability to inspire all managers and staff, as well as external stakeholders.
Please visit the careers site for the full job description and person specification for the role.
Salary: £58,523 per annum (Scale SCP 46) progressing by increments to £62,852 per annum (Scale SCP 49)
Hours: 36 hours per week Location: Remote with regular travel across the UK
Contract: Permanent
Benefits: You will receive 28 days annual leave plus Bank Holidays (pro rata for part time workers), hybrid and flexible working arrangements, an attractive pension scheme, Simply Health membership, enhanced sick pay and enhanced parental pay. Please visit our website for more details.
Closing date: midnight on 22nd February 2026
We reserve the right to close the vacancy earlier if we receive sufficient applications so, please submit your application as soon as possible.
PAPYRUS is committed to the principle of equal opportunity in employment, and its recruitment policies are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
PAPYRUS is committed to safeguarding all children, young people and adults at risk that interact with the organisation. The organisation recognises its responsibility to safeguard the welfare of these vulnerable groups by a commitment to procedures to protect them. The charity expects all staff and volunteers to fully support and promote these commitments.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
This role is responsible for working collaboratively with the Head of Fundraising to develop and deliver our annual portfolio of events (including RDA UK organised events, securing places in third party events and supporting in aid of events), introducing new local fundraising opportunities, and building relationships within community groups.
- To work collaboratively with the Head of Fundraising to deliver RDA UK’s community and events fundraising programme, ensuring income targets are achieved or exceeded.
- To explore, develop, and manage an RDA UK flagship event.
- To oversee and develop our challenge events programme, including open and bespoke overseas challenges.
- To build strong community partnerships and supporter networks, maximising engagement across the UK.
- To provide excellent supporter stewardship, ensuring every fundraiser feels valued and motivated.
RDA is committed to creating a workplace where everyone belongs. We welcome applications from talented candidates of all backgrounds, abilities, and experiences, and celebrate the diversity that makes our team stronger.
At RDA, we harness the power of horses to enrich lives, supporting disabled people through innovative programmes that promote health


The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At Birmingham Women’s and Children’s Hospital (BWC) Charity, we believe there’s always more we can do for our women and sick kids. It’s our mission to raise the vital funds needed to make a real difference to all who use our hospitals and to make our hospital feel just like home.
The Acquisition & Retention Manager will lead and manage the multichannel donor acquisition portfolio/program within the Individual Giving function at Birmingham Women’s and Children's Hospital Charity.The Charity has been growing its supporter base over recent years and has an ambition to create a step change in our approach and significantly grow our 'Individual Giving' donors and supporters.
Principle Responsibilities
The Acquisition & Retention Manager will be responsible for creating and delivering a multi-channel acquisition Retention strategy that fully supports the goals and objectives of the wider Charity strategy.The post holder will develop, manage and grow the existing acquisition program via a range of Digital and Face to Face campaigns utilising third party agencies for Private Site, Door to Door and, telemarketing activities, as well as management of our own onsite Face to Face acquisition team.
The postholder will have substantial experience of working within or managing a successful fundraising acquisition team, with excellent working knowledge of sector practises and channels to ensure best use of budget, ensure a competitive cost per acquisition (CPA), while increasing loyalty, engagement and lifetime value (LTV) among existing supporters.
Please see our job information pack attached for further details on this role.
What we offer:
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Flexible and hybrid working to support work-life balance
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Generous annual leave entitlement with additional leave for long service
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Enhanced sick pay
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Enhanced Maternity Pay
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Employee Assistance Program and Lifestyle Savings
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Free flu jabs
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Cycle to work scheme
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Charity events throughout the year
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Employer enhanced auto-enrolment pension scheme with 8% employer contribution
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Ongoing commitment to education and professional development
The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Successful candidates will have access to vulnerable beneficiaries therefore the role is subject to Disclosure and Barring Service (DBS) clearance.
If you think you have the qualities we are looking for and the desire to contribute, please download the Job Vacancy Pack and then send us a CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it.
PLEASE NOTE: Within our organisation, this role is titled Acquisition and Retention Lead. This reflects our internal structure and does not change the scope or responsibilities described in this advert.
We will be interviewing for this role on Thursday 26th February at our Charity Office based in Birmingham City Centre.
Making A Difference

The client requests no contact from agencies or media sales.
Cardiomyopathy UK is the only UK charity dedicated to supporting individuals and families affected by cardiomyopathy. We provide clinical information, emotional support, and work to influence policy and practice so that everyone affected by cardiomyopathy receives timely diagnosis, high-quality care, and support.
Our established Change Maker volunteer network brings together people with lived experience of cardiomyopathy who share their stories and the expertise it provides to advocate for meaningful policy and practice change. Change Makers contribute in a range of ways, from running awareness raising activities and supporting social media campaigns to engaging with MPs. Their work helps drive improvements in care pathways, raise public understanding of cardiomyopathy and provide valuable input into Cardiomyopathy UK’s policy development.
As the network enters its next phase, we are seeking a skilled and passionate Freelance Senior Advocacy Officer to help take it forward.
Role Purpose
The Freelance Senior Advocacy Officer will lead the growth and development of our Change Maker network, ensuring volunteers are supported, empowered, and equipped to influence change at local, regional, and national levels. In this role, you will work closely with the Policy Manager to design and implement a strategic plan for the network, and provide the training, tools and resources our volunteers need to advocate effectively. The ideal candidate will bring expertise in advocacy, campaigns or volunteer engagement, along with strong project management skills.
As a 0.4 FTE freelance role, responsibilities will be phased and prioritised over the course of the contract.
Please see the job description and person specification for further details.
The client requests no contact from agencies or media sales.
PMRGCAuk is a small national charity dedicated to supporting people affected by polymyalgia rheumatica (PMR) and giant cell arteritis (GCA). We have a big impact, supporting patients with our small staff team and with the help of a proactive team of volunteers and working closely with leading rheumatologists and researchers to improve diagnosis and treatment of these conditions. As we continue to grow, we are looking for a passionate and dynamic Engagement and Communications Coordinator.
Key focus of the role
PMR and GCA are often unknown by the public and among health professionals and this newly created role is designed to support the charity in raising awareness of the condition, in order to improve diagnosis, treatment and outcomes for those affected.
Key responsibilities
· Be an ambassador for the organisation and for PMR/GCA - making opportunities to raise the profile of both PMRGCAuk and PMR/GCA more broadly
· To work with medical trustees and patrons to develop a network of health professionals who will advocate for good treatment of PMR/GCA
· To work at a national level to promote good practice and lobby government, influencing government policy where possible
· Support the development of a network of volunteer ambassadors who can deliver information talks and awareness-raising activities
· To support the Deputy Director to develop a strong social media presence and support with specific campaigns
· To ensure the website is fit-for-purpose and updated regularly, working with trustees, staff members and volunteers to develop content that is up-to-date and useful to all that visit the website
· To manage the external voice of the charity, including ensuring our information and resources are current and relevant and producing external communications when appropriate.
· To attend professional events and develop strong networks with health professionals and the wider general public
· To support the membership strategy, taking every opportunity to encourage membership uptake, including professional membership
· To support trustees with research, campaigns and awareness raising, including participation on working groups, policy campaigns, lobbying, etc.
Who We're Looking For:
- A proactive self-starter with experience of communicating with a range of different stakeholders and building networks
- Someone with experience of creating and communicating information in a range of different formats, including public speaking, development of written/video materials and managing the digital presence of an organisation.
- Someone with experience of working in a small voluntary organisation who recognises the needs to be flexible and adaptable
- Someone with knowledge of the UK voluntary sector and a passion for improving health outcomes.
- A strong communicator with excellent writing, project management, and financial skills.
- Someone who is confident with IT systems and has strong digital skills.
Full time – 37.5 hours per week
Salary range £34-36,000 FTE
Fixed term contract – 2 years
Location: Home based with occasional travel to meetings in London
This is a fixed-term contract for a period of two years. The fixed-term nature of the post reflects the charity’s current operational and financial planning cycle. Any extension beyond this date will be at the charity’s discretion based on organisational need and affordability.
Please apply by sending a copy of your CV and a cover letter (no more than 2 sides) outlining why you feel you would be the perfect fit for this role and what you could bring to the organization.
Potential applicants are sometimes put off if they don’t meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we’d love to hear from you.
Closing date: 5th March 2026
The client requests no contact from agencies or media sales.



