Supporter engagement manager jobs in London, greater london
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At Hampstead Theatre, we create bold, original and thought-provoking theatre, championing new voices and working with some of the industry’s most exciting creative talent.
We are looking for a passionate and driven Development Manager to play a central role in helping us achieve our ambitious fundraising goals, raising £1.5m this year to support our artistic work and protect future growth.
This is a dynamic and people-focused role at the heart of the organisation. You will help build meaningful relationships with new and existing supporters, have the opportunity to lead and deliver a vibrant programme of fundraising events, and work closely with Patrons and high-net-worth individuals whose generosity makes our work possible.
We are looking for someone who combines excellent relationship building skills with creativity, warmth and attention to detail. You will bring experience of fundraising within the arts or not for profit sector, an enjoyment for creating memorable donor experiences, and a genuine belief in the power of ambitious theatre to inspire and engage.
If you are energised by new writing, enjoy connecting people to artistic work they care about, and want to make a tangible impact within one of London’s leading producing theatres, we would love to hear from you.
RESPONSIBILITIES INCLUDE:
Individual Giving
Working closely with the Director of Development and Board, you will help secure Patrons and donor support that sustains and develops the theatre’s artistic ambitions.
This includes helping to shape and manage Production Syndicates and Giving Circles, researching and cultivating prospective donors, and confidently making funding approaches. The role involves close collaboration with artists and creative teams, connecting supporters directly with the work they are helping to bring to life.
You will build warm, lasting relationships with Patrons, providing excellent stewardship and supporter care, including assisting with ticket bookings and donor experiences. You will also represent the Development team at key theatre events, acting as an engaging and knowledgeable ambassador for the organisation.
Events
Working closely with the Director of Development and Board of Trustees, you will play an important role in delivering the theatre’s flagship annual fundraising gala — a celebrated and high-profile event at the heart of our fundraising programme – including:
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Shaping and managing guest lists and invitations
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Exploring sponsorship opportunities and auction activity, creating an exceptional experience for supporters while maximising income generation
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Working closely with operational teams on catering, entertainment and venue management.
Alongside this, you will work with the Development team to create and deliver a year-round programme of stewardship and cultivation events — creating meaningful opportunities for audiences and supporters to connect more deeply with the Theatre’s work and artists.
Board and Development Committee
You will support the smooth running of the Development Committee through efficient administration, coordination and communication, while also building strong working relationships with Board Trustees.
Working closely with Trustees, you will help cultivate new supporter relationships through prospect introductions, events and donor engagement activity, playing an important role in strengthening the Theatre’s network of advocates and supporters.
General
As part of a collaborative and ambitious team, you will support the effective administration and financial management of Development activity, maintaining accurate income and expenditure records and contributing to regular income forecasting and reporting.
You will also help coordinate guest lists for Press Nights and other cultivation events, preparing briefing materials for senior staff and Board Members to ensure supporters and stakeholders receive a thoughtful, informed and personalised experience throughout their engagement with the Theatre.
PERSON SPECIFICATION
- Experience of working in a fundraising team and with personal targets
- Proactive can-do attitude, high energy and the desire to work within a team and make a difference
- Approachable demeanour and ability to communicate and advocate the work of the theatre
- Experience of using a CRM system and research tools for data mining and to support prospecting
- Polished written and verbal communication skills
- Excellent administrative, IT and Excel budget management skills
- Ability to manage own workload
- Highly accurate, well-organised and with consistent time management skills
- Tactful, diplomatic and able to maintain confidentiality for sensitive information
- Willing and available for evening events
- Experience of first-line budget and expenditure management
To apply and for further information, please visit our website and download the job pack.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Fundraising & Corporate Partnerships Manager
MCKS Charitable Foundation UK
Full Time | Hybrid | National Role
Salary: £40,000 - £45,000
Help Us Build the Next Phase of Growth
MCKS Charitable Foundation UK is an ambitious and rapidly growing charity supporting schools and communities across the UK through school pantry programmes, breakfast clubs and wider wellbeing initiatives that help children and families experiencing food insecurity.
We currently support around 180 schools nationally, with a long-term vision to expand to 500 schools and beyond.
As part of this exciting growth phase, we are investing in two of the charity’s first full-time paid roles to help build the next stage of MCKS’ fundraising, partnerships, impact and operational infrastructure.
The Corporate Partnerships & Fundraising Manager will work very closely alongside our Schools, Community & Impact Manager, with both roles playing a key part in helping shape the future growth of the charity.
Together, these roles will help strengthen supporter engagement, develop partnerships, improve impact reporting, increase fundraising income and expand the charity’s national reach.
This is a genuinely hands-on opportunity to help build something meaningful from the ground up. Whilst significant growth and development is already underway, the charity is still evolving its infrastructure, systems and processes. We are therefore looking for someone who enjoys working within a growing environment and is excited by the opportunity to help shape and build new ways of working.
This is not a role for someone who only wants to sit behind strategy documents.
We are looking for someone who can think strategically whilst also being willing to roll their sleeves up and deliver — someone who enjoys building relationships, creating opportunities, driving activity forward and helping turn ideas into tangible results.
About the Role
Working closely with the charity’s leadership, trustees and Schools, Community & Impact Manager, you will help develop and deliver a diversified fundraising and partnerships strategy that supports the charity’s ambitious growth plans.
This is a varied, fast-paced and hands-on role where you will focus on developing corporate partnerships, securing fundraising income, supporting campaigns and events, and helping strengthen the charity’s fundraising infrastructure for future growth.
Alongside longer-term relationship building, we are keen to see visible fundraising activity, momentum and new opportunities generated within the first year.
We are looking for someone who enjoys making things happen — someone who is proactive, delivery-focused and comfortable balancing strategic thinking with practical implementation within a growing charity environment.
As the charity continues to evolve, this role will also contribute towards shaping systems, processes, partnership approaches and supporter engagement activity from the ground up.
Key Responsibilities
Corporate Partnerships
- Identify and develop partnerships with corporate organisations aligned with the charity’s mission
- Secure financial support from businesses
- Develop partnership proposals and sponsorship opportunities
- Build and manage long-term relationships with corporate partners
- Develop employee engagement and fundraising opportunities with partners
Fundraising & Income Generation
- Identify and secure fundraising opportunities across corporate partnerships, community fundraising, events and trusts
- Support the development and delivery of fundraising campaigns and initiatives
- Help grow and diversify sustainable income streams
- Develop fundraising resources and supporter materials
- Support the planning and delivery of fundraising events and activities
Trusts & Foundations
- Research and apply to relevant grant-making trusts and foundations
- Develop compelling funding applications and proposals
- Manage funder relationships and reporting requirements
Donor Engagement & CRM
- Support the implementation and development of the charity’s fundraising CRM system
- Maintain accurate records of fundraising activity, donors and partnerships
- Track fundraising activity and provide updates to leadership and trustees
- Support supporter engagement and donor stewardship activity
About You
We are looking for someone who is:
- Experienced in fundraising, corporate partnerships, sponsorship or business development
- A confident relationship builder with strong networking and communication skills
- Proactive, organised and delivery-focused
- Comfortable working independently within a growing and evolving charity
- Hands-on and willing to get involved operationally as well as strategically
- Able to manage multiple priorities and work at pace
- Commercially aware with a creative and solution-focused mindset
- Comfortable helping build and improve processes, systems and ways of working
- Passionate about making a genuine difference to children, schools and communities
Experience within the charity sector is welcome but not essential if you have strong partnership development or fundraising experience.
Most importantly, we are looking for someone with energy, initiative and the ability to turn ideas into action.
Why This Role Matters
MCKS Charitable Foundation currently supports around 180 schools across the UK through its school pantry programmes and breakfast clubs.
Through strategic partnerships, fundraising and community engagement, this role will help expand that support to 500+ schools nationally, helping thousands more children and families access essential food support through their schools.
This role will play a direct part in helping the charity strengthen its long-term sustainability, fundraising infrastructure and national reach.
In your first year, the focus will be on creating fundraising momentum, building a strong pipeline of opportunities and securing new income through corporate partnerships, trusts, fundraising initiatives and supporter engagement activity.
What Success Looks Like
Success in this role will involve bringing energy, momentum and proactive delivery into the charity’s fundraising activity from the outset.
You will be comfortable taking ownership of opportunities, building relationships, identifying new income streams and helping turn ideas into tangible fundraising activity and partnerships.
Alongside helping develop longer-term fundraising infrastructure and partnerships, we are looking for someone who enjoys making things happen and delivering visible progress within a growing charity environment.
This role would suit someone who enjoys building relationships, creating opportunities, working collaboratively and seeing the direct impact of their work on schools, children and families across the UK.
Why Join MCKS?
This is an opportunity to join a charity at a genuinely exciting stage of growth and help shape its future direction.
You will be joining at a pivotal time as MCKS invests in building its fundraising, partnership and impact infrastructure to support long-term national growth.
This role offers the opportunity to:
- Help shape one of the charity’s first dedicated fundraising and partnerships functions
- Work closely alongside the Schools, Community & Impact Manager to help build the charity’s future infrastructure and growth
- Build meaningful corporate and community relationships
- Work closely with senior leadership, trustees and the wider charity team
- Help influence systems, processes and future direction
- Make a visible and measurable impact across schools and communities nationwide
For the right person, this is an opportunity to build something meaningful from the ground up and be part of a charity with ambitious plans for growth and long-term impact.
To alleviate suffering and strengthen communities by delivering practical, structured support programmes that help children and families access the fo


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for a warm, organised and proactive Membership and Individual Giving Manager to help us deepen relationships with our members and supporters.
EDS UK is the leading UK charity dedicated to supporting people living with Ehlers-Danlos syndromes (EDS) and hypermobility spectrum disorders (HSD). We provide trusted information, community connection and advocacy, for better recognition, diagnosis and care. Our members and supporters are at the heart of everything we do.
This role is central to building a sustainable income base that allows EDS UK to continue providing vital support, information and advocacy for people living with EDS and HSD.
As part of a small team, you’ll enjoy a varied role that blends hands-on delivery with strategic thinking. You’ll lead our membership scheme, grow regular giving, and ensure every supporter feels valued, understood and connected to our mission. You’ll bring empathy, clarity and creativity to supporter communications, recognising the diverse needs of our community.
This is a fantastic opportunity for someone who wants to make a tangible difference every day and help shape the future of EDS UK’s supporter experience.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
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Senior PR and Communications Manager
The Royal Marsden Cancer Charity
Location: Chelsea, London (Hybrid working, two office days)
Salary: £51,000
Contract: Permanent, Full-time (37.5 hours per week)
The Royal Marsden Cancer Charity exists to transform the lives of people affected by cancer. We fund world-leading research, state-of-the-art equipment and exceptional patient environments, ensuring The Royal Marsden can continue to deliver outstanding care and develop pioneering treatments used across the UK and beyond.
Following significant growth and the successful £70m Oak Cancer Centre Appeal, we are now delivering our most ambitious strategy yet - raising at least £215m over five years, including a major new development in Chelsea.
About the Role
We are seeking a passionate and experienced Senior PR and Communications Manager to lead our PR and Communications function and play a key role in raising the Charity’s profile as a global leader in cancer research funding.
You will lead the development and delivery of a proactive and reactive PR and communications strategy that enhances our reputation, drives awareness, and supports fundraising across all income streams.
Managing a small team, you will work collaboratively across the Charity and hospital to identify compelling stories—from groundbreaking research to powerful patient and supporter experiences—and bring them to life across regional, national and sector media.
What You’ll Be Doing
Strategic Leadership
- Deliver the Charity’s PR and communications strategy to increase visibility, reputation and engagement
- Manage and develop the PR and Communications team, ensuring high-quality, impactful output
- Track and report on media performance, coverage and KPIs.
Media Relations & Reputation Management
- Develop strong relationships with national, regional and specialist media
- Lead proactive media engagement, including story sell-in, press releases and media briefings
- Manage reactive communications, including handling sensitive issues and advising on messaging
- Identify opportunities to position senior leaders as thought leaders within the sector.
Content and Storytelling
- Oversee the development of high-quality, compelling content that showcases the Charity’s impact
- Lead on the production of the Charity’s supporter magazine Progress and key publications, including Annual and Impact Reports
- Work closely with clinical teams, patients and supporters to source authentic, engaging stories.
Campaigns and Partnerships
- Lead PR activity for flagship campaigns and events, including The Banham Marsden March, Celebrate a Life, and the Ever After Garden
- Support major fundraising initiatives, corporate partnerships and new product launches
- Collaborate with Marketing and Digital teams to maximise reach across channels.
Stakeholder Engagement
- Build strong relationships across the Charity, hospital and external partners
- Work closely with clinical teams, senior leadership, and celebrity/VIP stakeholders to maximise appropriate PR opportunities
- Ensure consistent and accurate representation of the Charity’s brand and messaging.
About You
We are looking for a confident and strategic communications leader with strong charity sector experience.
You will bring:
- Significant experience in PR and communications within the charity sector
- A proven track record of delivering impactful PR strategies and campaigns
- Strong media relations expertise, including handling complex and sensitive issues
- Experience of managing and developing high-performing teams
- Excellent writing, editing and storytelling skills
- Experience producing publications such as annual reports or magazines
- Strong stakeholder management skills, with the ability to influence at all levels.
Desirable:
- Knowledge of the NHS or healthcare environment
- Professional qualifications in journalism or communications
- Experience working with VIP or celebrity engagement.
Why Join Us
- Play a pivotal role in a high-impact charity making a real difference to cancer patients around the world
- Work with leading clinicians, researchers and inspiring patient stories
- Be part of an ambitious organisation at a critical stage of growth
- Lead high-profile campaigns with national reach.
Benefits
- Hybrid working between home and Chelsea with occasional travel to Sutton
- Flexible working around our core hours of 10am to 4pm
- 27 days annual leave rising with length of service
- Up to 6% employer contributions subject to matched contribution from you (increasing with length of service)
- Training, support and development opportunities
- Access to the blue light discount scheme and other discounts opportunities
- Access to subsidised staff restaurants, on-site yoga and wellbeing classes, staff choir and much more
- Range of wellbeing initiatives including access to an employee assistance programme designed to save money and improve your physical, financial and mental health and wellbeing, access to free online GP appointments and free eye tests and contribution towards any glasses required for work purposes
Our Commitment to Inclusion
We are committed to building a diverse and inclusive workplace where everyone feels valued and supported. We welcome applications from candidates of all backgrounds and are dedicated to ensuring equitable opportunities for all.
The Royal Marsden Cancer Charity raises money to improve the lives of people affected by cancer.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We're the UK's specialist blood cancer charity and our vision is clear: we’re here to beat blood cancer. We fund world-class research; provide information and support to patients and their loved ones; and raise awareness of blood cancer.
We are looking for a CRM Specialist to maintain and develop Blood Cancer UK’s CRM, ensuring high-quality, reliable and compliant data that enables teams across the organisation to deliver against our strategy. You will play a key role in improving data integrity, managing data flows, and strengthening the systems and processes that underpin supporter engagement, fundraising activity and reporting. Working closely with colleagues across ICT, Data and Innovation, Fundraising, Supporter Relations and Finance, you will help ensure our CRM is effective, well-governed and continuously improving.
The successful candidate will be confident working with relational databases and CRM systems, with strong SQL and Excel skills and a keen eye for detail. You will combine technical expertise with a problem-solving mindset, supporting users across the organisation, troubleshooting data issues, and identifying opportunities to improve processes through automation and better ways of working. You will also contribute to documentation, governance and training, helping build confidence and capability in CRM use across teams.
Regular travel to our London office will be required, typically once per month or as the role demands.
We welcome applications for part-time or full-time working patterns. The minimum part-time hours for this role are 21 hours per week, with 28 hours also available, up to full-time. Please clearly state your preferred working hours in your cover letter.
We are committed to actively promoting equality, diversity, and inclusivity. In line with our strategy we welcome approaches from individuals from underrepresented groups, including minority communities, and applicants with a disability, to better reflect the community we serve and help broaden our perspectives.
We research, we support, we care. Because it’s time to beat leukaemia, lymphoma, myeloma and all types of blood cancer.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About MAP
Medical Aid for Palestinians (MAP) works for the health and dignity of Palestinians living under occupation and as refugees. For more than 40 years, we have been delivering essential health and medical care to those most affected by conflict, displacement and occupation in the occupied Palestinian territory (oPt) and Lebanon.
We are now responding to the largest emergency in our history. Over the last two and a half years, tens of thousands of new supporters have joined MAP. We work to raise Palestinian voices and secure their rights to health and dignity. As part of our commitment to meeting the growing needs of the communities we serve, we’re expanding our team.
About the role
As Senior Supporter Retention Officer (Appeals and Islamic Giving), you will lead the development of supporter-led, multi-channel fundraising campaigns. You'll design bespoke supporter journeys for key audiences, including Islamic givers and mid-value supporters. You’ll play a pivotal role in strengthening relationships with both long-standing and new supporters of MAP, helping to grow income from existing audiences to fund vital medical aid.
In collaboration with the Supporter Retention Manager, you will help shape the Individual Giving strategy, with a focus on cash appeals and our Islamic giving programme. You’ll also work closely with our Supporter Retention Officers, providing guidance and support while delivering impactful campaigns and supporter journeys.
This is an important and exciting time to join MAP. As we grow our supporter retention programme, you’ll play a key role in enhancing supporter experience, developing our testing approach, and delivering high-performing campaigns.
Please see the job description for full details on key responsibilities and who we’re looking for.
About You
Are you an experienced Direct Marketing professional with a passion for insight-led supporter journeys and fundraising appeals?
We’re looking for a Senior Supporter Retention Officer (Appeals and Islamic Giving) to develop our high-performing retention programme. In this role, you’ll create stand-out supporter experiences and build an audience-led direct marketing programme, with a specific focus on Islamic Giving and Cash Appeals. If you’re ready for a career defining role where your work can make a real difference to the lives of Palestinians, we’d love to hear from you.
RECRUITMENT PROCESS
Interviews will take place on Microsoft Teams from Wednesday 3rd June – Tuesday 9th June.
How to Apply
Please submit your CV and Cover Letter via our career page before the deadline of 11:59pm GMT on Monday 25th May 2026.
Equal opportunities
MAP aims to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Background checks
As an organisation MAP is committed to the welfare and protection of children and vulnerable adults. MAP will conduct appropriate background and references checks. Link in that safeguarding and ethical conduct.
About Medical Aid for Palestinians
Medical Aid for Palestinians (MAP) works in partnership with Palestinian communities to uphold their rights to health and dignity. We do this by developing effective, sustainable and locally-led healthcare services, providing medical aid during emergencies, and campaigning to break down the barriers to Palestinian health and healthcare today and for the future.
MAP has a zero tolerance policy with regard to Sexual Exploitation and Abuse by MAP‘s personnel against the people they serve. Protection from Sexual Exploitation and Abuse (PSEA) is the responsibility of everyone, and all selected candidates will be required to comply with MAP's PSEA Policy at all times. Selected candidates will therefore undergo rigorous reference and background checks against their past behaviour related to sexual exploitation and abuse, and may be required to provide additional information further on in the selection process.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About MAP
Medical Aid for Palestinians (MAP) works for the health and dignity of Palestinians living under occupation and as refugees. For more than 40 years, we have been delivering essential health and medical care to those most affected by conflict, displacement and occupation in the occupied Palestinian territory (oPt) and Lebanon.
We are now responding to the largest emergency in our history. Over the last two and a half years, tens of thousands of new supporters have joined MAP. We work to raise Palestinian voices and secure their rights to health and dignity. As part of our commitment to meeting the growing needs of the communities we serve, we’re expanding our team.
About the role
As Senior Supporter Retention Officer (Loyalty and Regular Giving), you will lead the development of supporter-led, multi-channel fundraising campaigns. You’ll design bespoke supporter journeys that build loyalty and develop regular giving campaigns, including upgrade, conversion and reactivation. You’ll play a pivotal role in strengthening relationships with both long-standing and new supporters of MAP, helping to grow sustainable income from existing audiences to fund vital medical aid.
In collaboration with the Supporter Retention Manager, you will help shape the Individual Giving strategy, with a focus on regular giving and loyalty. You’ll also work closely with our Supporter Retention Officers, providing guidance and support while delivering impactful campaigns, supporter journeys and stewardship touchpoints.
This is an important and exciting time to join MAP. As we grow our supporter retention programme, you’ll play a key role in enhancing supporter experience, developing our testing approach, and delivering high-performing campaigns.
About You
Are you an experienced Direct Marketing professional with a passion for insight-led supporter journeys and fundraising appeals?
We’re looking for a Senior Supporter Retention Officer (Loyalty and Regular Giving) to develop our high-performing retention programme. In this role, you’ll create stand-out supporter experiences and build an audience-led direct marketing programme, with a specific focus on growing supporter loyalty and income from regular giving. If you’re ready for a career defining role where your work can make a real difference to the lives of Palestinians, we’d love to hear from you.
Please see the job description for full details on key responsibilities and who we’re looking for.
RECRUITMENT PROCESS
Interviews will take place on Microsoft Teams from Wednesday 3rd June – Tuesday 9th June.
How to Apply
Please submit your CV and Cover Letter via our career page before the deadline of 11:59pm GMT on Monday 25th May 2026.
Equal opportunities
MAP aims to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Background check
As an organisation MAP is committed to the welfare and protection of children and vulnerable adults. MAP will conduct appropriate background and references checks.
About Medical Aid for Palestinians
Medical Aid for Palestinians (MAP) works in partnership with Palestinian communities to uphold their rights to health and dignity. We do this by developing effective, sustainable and locally-led healthcare services, providing medical aid during emergencies, and campaigning to break down the barriers to Palestinian health and healthcare today and for the future.
MAP has a zero tolerance policy with regard to Sexual Exploitation and Abuse by MAP‘s personnel against the people they serve. Protection from Sexual Exploitation and Abuse (PSEA) is the responsibility of everyone, and all selected candidates will be required to comply with MAP's PSEA Policy at all times. Selected candidates will therefore undergo rigorous reference and background checks against their past behaviour related to sexual exploitation and abuse, and may be required to provide additional information further on in the selection process.
The client requests no contact from agencies or media sales.
The Supporter Care Assistant role is vital to the delivery of Tommy’s biggest annual fundraising event, the London Landmarks Half Marathon (LLHM).
The main responsibility of this role is to support the Corporate Stewardship Manager in recruiting, stewarding, and engaging hundreds of employees taking part in the LLHM Corporate Challenge for Tommy’s. You will be involved in all areas of the Corporate Challenge, but your responsibilities will mainly include being the first point of contact for employees, updating the Corporate Challenge website, maintaining accurate information across systems, and helping to keep day-to-day operations running smoothly.
This role will also involve supporting other Tommy’s participants taking part in the event by responding to emails and phone enquiries, providing clear, friendly, and timely support. In addition, you will support the Communication and Engagement Manager with ad hoc tasks to help deliver the overall supporter journey.
This is a great opportunity for someone who is team-focused, motivated, and keen to grow their fundraising skills, helping us deliver an exceptional event for thousands of Tommy’s supporters.
How to apply:
To apply, please send your CV and a Supporting Statement via Charity Job that answers the following two questions (no more than 2 pages):
- Why do you want to work for Tommy’s? What is it about the role that appeals to you?
- How will your skills, knowledge, and experience enable you to be a brilliant Supporter Care Assistant? When responding to this question please refer to the Person Specification within the Job Description.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Supporter Care Advisor
Contract type: Permanent, Full time, 35 hours per week
Location: London, UK
UK hybrid working – a minimum of 40 % of working time is spent face-to-face (London office, external meetings or travel). 60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person.
Salary: £29,470 per year with excellent benefits
Change starts with water. Change starts with you.
Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.
About WaterAid
We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.
About the team
The Supporter Care Team have great conversations with both current and potential supporters to build engagement and support. Through delivering a wonderful experience for our supporters this builds long term loyalty crucial to our fundraising strategy.
About the role
As one of our Supporter Care Advisors, you will deliver an exceptional supporter experience, and work closely with fundraising teams to drive sustainable change.
In this role, you will:
- Be the first point of contact and build relationships with current and existing supporters
- Engage, inspire and motivate people to support WaterAid for the long term
- Support a programme of outbound calling and stewardship to engage those supporting WaterAid through organised or their own fundraising events
- Ensure all requests for information or resources are accurately fulfilled and recorded
- Champion WaterAid’s commitment to equity, inclusion and safeguarding.
Requirements
To be successful, you will need:
- Proven experience of excellent customer/supporter service skills, demonstrating empathy, understanding and enthusiasm to support a wide variety of queries
- Proven ability of writing upbeat and engaging communications
- Proven ability to build great personal conversations and truly engage with the public
- Self-motivated with the ability to take initiative and identify areas for improvement – proactive data issue identification and problem-solving abilities
Although not essential, we’d prefer you to have:
- Previous experience in a front-line supporter/customer care role in a similar supporter/customer service environment
- An empathy with overseas development issues
Closing date: Applications close 12:00 PM UK time on Monday 8 June. Interviews are expected to take place week commencing 22 June.
*Shortlisting and interviews may be scheduled on a rolling basis, and the role may close earlier if a suitable candidate is found. Therefore, we encourage you to apply at an early stage.
How to apply: Click Apply to upload your CV only and Cover Letter.
Can I use Artificial Intelligence (AI) technology in my application?
At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.
Pre‑employment screening
To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.
Benefits
- 36 days’ holiday (including 8 Bank Holidays)
- Option to buy an extra 5 days’ annual leave
- Employer pension contribution up to 10 %
- Flexible and hybrid working arrangements
- Season ticket loan
- Free annual eye tests
- ‘Give as you Earn’ charitable giving scheme
- Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)
- Sabbaticals
- One paid volunteer day each year
As part of our annual leave policy, all employees receive three additional days of annual leave on top of their standard allocation of 25 days. These days are designated to cover the period when our UK office closes between Christmas and New Year, allowing all UK WaterAiders to take a well-deserved break.
These days are automatically scheduled and cannot be changed or moved. Annual leave is accrued based on your start date. If sufficient leave has not been accrued by the time of the closure, the 3 days will be taken as unpaid leave or pro-rated, depending on your circumstances.
Our Global Commitment:
Our people promise
We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.
Equal Opportunities
We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.
Safeguarding
We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).
Together, we’ll change the world through water.
Join us and be part of the change !
Our vision is a world where everyone, everywhere has sustainable and safe water, sanitation and hygiene.



Plan International UK is a global children’s charity striving for an equal world. One where every child can reach their full potential and every girl can choose her own future.
We bring people together to protect children’s rights and keep girls safe, in school and in control of their bodies – even when disaster strikes. And we won’t stop until we are all equal.
An exciting opportunity has arisen for a Supporter Engagement Coordinator to join our Supporter Engagement and Operations team in delivering an exceptional customer experience to our current and potential supporters.
Our primary proposition is Child Sponsorship, where we deliver an engaging one to one relationship to over 80,000 child sponsors. Our Supporter Engagement and Operations team recruits, retains and develops the support of individuals and households in the UK and is responsible for generating income from individuals through fulfilment of the sponsorship journey.
In this role, you will communicate with supporters using a variety of channels including telephone, post, email, social media and face to face. You will respond to all kinds of enquiries promptly so that our supporters feel nurtured and valued as a key part of our work. This role is a varied and an excellent opportunity to develop a diverse range of transferable skills.
We are looking for someone who has proven experience of working in a busy customer/supporter care role in a similar environment and be able to demonstrate outstanding customer service. You will possess excellent organisational skills, be able to prioritise your workload and work well under pressure. Above all, you will be able to communicate with tact, diplomacy and confidence to all supporters to ensure they receive the highest quality experience.
If you thrive in working in a highly collaborative environment, possess great team-working skills and have a genuine passion for our values, feminist leadership principles and vision, we would love to hear from you!
For further detail of this role, please see the job profile.
Please note, this role is not eligible for sponsorship and therefore we are unable to provide sponsorship for this role.
The deadline for applications is Sunday 31 May 2026
Interviews will take place between 10 to 12 June 2026
We are committed to the safeguarding and protection of children, young people and adults in our work. We, therefore, apply rigorous recruitment and selection processes to ensure that only those who are suitable are recruited to work for us. Accordingly, appointment to all our roles is subject to a range of vetting checks and for this role this will include a Basic Disclosure and Barring (DBS) check. A criminal record will not necessarily bar you from working for us; this will depend on the circumstances of any offences.
Plan International UK is committed to being an inclusive employer and we welcome applications from candidates from all backgrounds.
REF-228 571
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re Anthony Nolan. We’re here to uncover the answers inside us. Answers for people with blood cancer and blood disorders. Answers that will not only improve lives today but save them tomorrow.
By uniting people and science, we’re growing our world-leading stem cell register, so everyone who needs a transplant, can find their lifesaving match. We’re currently giving four people a day another chance to live.
Driven by patients, backed by stem cell donors, and powered by science, we won’t stop until we’ve unlocked the cures, treatments and transplants that will transform the future for more patients. And together, we can reach the remarkable day where every patient who needs us can not only survive, but thrive.
If you're inspired by this vision, and feel you have the skills and experience we need to help achieve it, we'd love you to join our lifesaving team.
We are looking for a Supporter Care Manager to join our Fundraising team.
Title: Supporter Care Manager
Salary: £39,000 - 42,000 per annum
Contract: Permanent
Hours: 35 per week (standard Anthony Nolan working hours)
Location: Hybrid, with head office in Hampstead, London
We are looking for a Supporter Care Manager to join our Supporter Experience team within the Fundraising division.
This is a key role responsible for leading the day-to-day delivery of supporter care, ensuring a high-quality, responsive and empathetic service across all supporter touchpoints. You will manage a small, dedicated team of Supporter Care Officers, overseeing enquiry handling, income processing and data management, while maintaining strong operational standards and compliance.
As the first point of contact for many of our supporters, the team plays a vital role in shaping supporter perceptions and enabling effective fundraising. You will work closely with colleagues across fundraising, engagement, technology and finance to ensure a seamless supporter experience and support the delivery of campaigns and activities.
You will also use supporter insight and feedback to drive continuous improvement and contribute to wider Supporter Experience initiatives and transformational projects, helping to embed more consistent and supporter-centric ways of working across the organisation.
We are looking for someone who brings:
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Experience managing a customer service or supporter care team
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Strong operational and organisational skills, with attention to detail
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Experience using CRM systems and managing supporter data
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Confidence handling complex enquiries and escalations
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Excellent communication and relationship-building skills
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A proactive approach to improving processes and services
What’s in it for you?
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A competitive salary
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27 days annual leave, pension scheme, childcare vouchers, access to counselling via a 24-hour Employee Assistance Programme
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A stimulating work environment full of opportunities to learn and develop
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Life Assurance of four times annual salary
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Travel season ticket loan, Cycle to work Scheme
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And more! (further details on our Life at Anthony Nolan page)
Please check out the full job description attached or hyperlinked here on our careers page, and you can read more about what to expect on the Our recruitment process page.
Please note: We encourage you to apply as soon as possible – this advert may close early if we receive a high volume of strong applications.
Release your remarkable, join our team and give someone another chance to live.
Anthony Nolan is a Disability Confident Committed and Living Wage accredited employer.
All applicants must be able to demonstrate the right to work in the UK.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About the role
We’re looking for a highly motivated Legacy Stewardship Manager to play a crucial role in growing and protecting our future income by delivering outstanding experiences for our legacy supporters.
The Royal Marsden Cancer Charity raises funds to save the lives of people with cancer, everywhere. We ensure our nurses, doctors and research teams can provide the very best care and develop life-saving treatments, which are used across the UK and around the world.
We are a very ambitious organisation which has gone through transformational growth over the past five years.
The opportunity
This is a fantastic time to join our ambitious Legacy team as we seek to develop and grow our successful programme.
As Legacy Stewardship Manager, you’ll lead the development and delivery of a best‑in‑class stewardship programme, combining personalised one‑to‑one relationships with high‑quality multi‑channel communications. Your work will deepen engagement, build long-term loyalty, and help inspire future gifts that will help support breakthroughs in cancer research for generations to come.
What you’ll do
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Develop and deliver a high-quality, multichannel Gifts in Wills stewardship programme
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Build meaningful, long-lasting relationships with legacy supporters through personalised stewardship
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Work in collaboration with colleagues in the Philanthropy team to realise opportunities for raising awareness of gifts in Wills with our major donors
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Build close relationships with other fundraising teams to identify and reach new supporters, to engage and inspire with the impact of gifts in Wills, providing appropriate messaging.
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Support the delivery of bespoke events and recognition opportunities for pledgers and legators
About you
You’ll be an experienced, confident relationship manager with a strong background in charity fundraising—ideally in legacies or supporter stewardship. You’ll bring:
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Proven success delivering stewardship programmes and one‑to‑one supporter relationships
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Excellent written and verbal communication skills, with a talent for warm, compelling copy
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Strong organisational skills and the ability to manage multiple priorities with care and attention
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Sensitivity, empathy and confidence when communicating with supporters, including bereaved donors
Why join us?
We’re a values-driven charity committed to saving lives by funding world-leading research, treatment, and care at The Royal Marsden. You’ll be part of a collaborative, ambitious, and supportive team, with plenty of opportunities for learning and development.
What we offer
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27 days annual leave + bank holidays
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Generous pension scheme with up to 6% employer contribution
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Flexible working options
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Life insurance, employee assistance programme, and more
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Bright, modern offices in Chelsea and Sutton with subsidised canteens
Inclusion matters
We are committed to building a diverse and inclusive workforce that reflects the communities we serve. We welcome applications from all backgrounds and walks of life.
If this sounds like the opportunity for you, we’d love to hear from you.
How to apply
Please submit your CV and cover letter of no more than 2 pages
The Royal Marsden Cancer Charity raises money to improve the lives of people affected by cancer.
The client requests no contact from agencies or media sales.
Do you have experience delivering exceptional events and are ready to take the next step in your career?
Great Ormond Street Hospital Charity is hiring for two Event Managers to join our Special Events team. One position is permanent and the other is a 6 month FTC.
This is an exciting opportunity for someone who thrives in a fast-paced environment and wants to play a key role in creating high-profile, memorable events that make a real difference. From concept to delivery, you’ll help bring inspiring experiences to life while developing your skills within one of the UK’s leading charity events teams.
Salary
The salary for this position is £42,131 per annum and we operate a hybrid working policy of a minimum of 2 days per week in the office.
In line with our EDI strategy and Total Reward policy, we calculate our salaries based on benchmarking data across the charity sector. To ensure fairness for existing staff and new joiners, we do not offer salaries above the advertised rate.
Key Responsibilities
As an Events Manager, you will lead the planning and seamless delivery of a portfolio of high-profile Special Events throughout the year, ensuring every event aligns with and supports GOSH Charity’s fundraising strategy.
You’ll play a central role in building strong relationships with the committees that support our events, working collaboratively to deliver exceptional experiences, maximise fundraising opportunities, and inspire long-term supporter engagement. This is an exciting opportunity to make a meaningful impact while delivering memorable events for one of the UK’s most recognised charities.
This is a hugely varied role where you will be involved with:
- Full management of event logistics.
- Ensure all events and other associated work undertaken are delivered to the highest standard.
- Work with and managing high level supporters and committees to develop events income.
- Day to day management of project team members who are working on the same event.
- Support and attend the portfolio of events and committee meetings (regularly requiring out-of-hours work.)
- Contribute to the Special Events team business planning processes on a regular basis.
Skills, Knowledge and Expertise
- Good working knowledge of events production, venues, potential suppliers etc.
- Proven track record of managing and delivering high level events.
- Evidence of working with external fundraising committees/HNWI to deliver successful events.
- Prior experience of budget management, including forecasting and planning.
- Exceptional communication skills both written and verbal.
- Excellent problem-solving skills with a proactive approach and mind-set.
- Brilliant time management and task prioritisation skills.
- Highly resilient with the ability to manage changing priorities.
About the team
The Special Events team manages a comprehensive and diverse programme of 20-30 high-end events per year to raise funds, raise awareness and support the work of the hospital. The team produce many of the charity flagship events, such as black-tie gala dinners at the Natural History Museum and our annual Christmas Carol Concert, with the events raising between £100,000 to £1.5 million. In addition, the Special Events team works on a range of enrichment events for the patients at Great Ormond Street Hospital, like the annual winter party, The Snow Ball. The team holds relationships with a large external supporter base of high-value senior volunteers and committees who are pivotal to the success of the events. The team also act as an event agency for the rest of the charity, working with colleagues to deliver their event needs such as drinks receptions and stewardship events.
We are Great Ormond Street Hospital Charity. We stop at nothing to help give seriously ill children childhoods that are fuller, funner and longer.
The client requests no contact from agencies or media sales.
If you an ambitious relationship-builder ready to drive growth, innovation and impact across high-value fundraising and partnerships this could be the role for you!
Farleigh Hospice is a high performing organisation providing specialist palliative and end of life care for people with life limiting illness in the Mid Essex region. Our team at Farleigh has grown and evolved to meet the changing needs of the community we serve and our work is only possible thanks to the incredible support of our community.
The Role
This is a pivotal role within our Income Generation team, leading our high-value fundraising portfolio including major donors, corporate partnerships, trusts and foundations, and legacy and in-memory giving.
Reporting to the Head of Fundraising, you will shape and deliver a strategy and team to build meaningful, long-term relationships and maximises sustainable income, ensuring Farleigh Hospice remains a charity of choice for supporters and partners.
This is more than a fundraising role - it’s an opportunity to combine strategic thinking with purpose, helping to secure vital income that enables exceptional hospice care in our community.
What You’ll Do
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Develop and deliver a philanthropy and partnerships strategy aligned to organisational goals
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Build and manage a pipeline of high-value supporters, including major donors, corporates and trusts
Work closely with our corporate fundraiser to secure and develop corporate partnerships, creating compelling engagement opportunities and sponsorship packages
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Ensure excellent major donor stewardship, delivering personalised engagement and relationship plans
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Oversee trust and foundation applications, ensuring high-quality submissions and reporting
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Support the growth of legacy, in-memory and tribute giving
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Lead, motivate and develop a high-performing team and volunteers
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Use data, insight and KPIs to monitor performance and drive continuous improvement
What We’re Looking For
We’re looking for a dynamic and experienced fundraiser with:
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Significant experience in philanthropy, corporate or high-value fundraising
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A proven track record of securing major gifts, partnerships or grants
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Experience managing high-value relationships and pipelines
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Strong leadership and team management experience
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Excellent communication, influencing and relationship-building skills
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Strategic thinking combined with strong commercial and analytical ability
Charity or hospice experience is desirable, but most important is your ability to build lasting relationships and turn opportunities into meaningful income and impact.
In return, we offer a great working environment, a competitive pay and benefit package, flexible working and a strong team to support you.
Please note that we reserve the right to close this vacancy early if we receive a high volume of applications)
Farleigh Hospice is committed to creating an inclusive working environment where diversity is recognised and celebrated. To achieve this we welcome applications from all sections of the community. Farleigh Hospice operates a six-month probation period. Positions may be subject to DBS Disclosure. Charity Registration No: 284670
At Book Aid International we share the power of books and help build a more equal future.
Every year we work with our partners worldwide to provide over one million brand-new books which support or establish libraries in communities where people would otherwise have few opportunities to read.
We are now seeking a temporary experienced CRM Project Manager to play a pivotal role in strengthening our operations.
This is an exciting opportunity to lead a focused, high-impact project that will shape the way we capture, manage and utilise information across multiple teams. Working closely with colleagues across the organisation, you will lead a full discovery and selection process for a new Customer Relationship Management system, ensuring it meets both our operational needs and long-term strategic ambitions.
Reporting to the Head of Programmes & Partnerships, you will take ownership of the project from the outset - defining scope and success criteria, mapping current processes, identifying opportunities for improvement and translating organisational needs into clear functional and technical requirements. You will research and evaluate CRM solutions suitable for the charity sector, coordinate supplier demonstrations and guide internal stakeholders through a robust and informed decision-making process.
This role is ideal for someone who combines strong project management expertise with a deep understanding of CRM systems and the not-for-profit environment. You’ll bring a sharp analytical mindset, excellent communication and stakeholder engagement skills (including with colleagues who do not have a technical background), and the confidence to lead workshops, challenge assumptions and drive clarity from complexity.
If you are a detail-oriented, inquisitive project manager with experience delivering a range of CRM or systems discovery projects, particularly within the charity sector, we’d love to hear from you.
The client requests no contact from agencies or media sales.
