Supporter engagement manager jobs

What is the overall purpose of the role?

We are looking to appoint a Support Youth Worker to help develop and deliver an innovative and progressive youth programme for our Girls Project, in a safe industrious and supportive environment working primarily with young girls from diverse communities.

The Girls only group (targeting ages 11-19 years) will promote life skills, well-being and female empowerment. Helping girls move forward through the next stage of their lives to become the women who will shape their community in the future. The Girls group will support, provide advice, mentoring and signposting to additional support services.

Responsibilities:

• Support with the research, planning and delivery of an innovative and progressive programme of youth activities in collaboration with young people and the lead worker.
• Carry out financial and administrative procedures related to the Girls Project.
• Support the promotion of the Girls Project including collating and creating content to be used for online and offline marketing and advertising (hard copy, posters, social media posts etc).
• Record all attendances (registers) for all sessions and populate data required for reporting purposes in a timely manner.
• Coordinate, deliver, host or co-host and oversee the delivery of Girls Project sessions (one-to-ones or groups), trips and residential, that take place on-site and off-site, face to face or online.
• Liaise and supervise with facilitators or external providers directly concerning the delivery of the Girls Project i.e including agreements, risk assessments, SLA’s and Code of Conduct.
• Ensure that children and young people are involved in contributing to the development of the Girls Project via consultations and evaluations.
• Recruit young people through networking and promoting to external organisations and agencies, and beyond.
• Manage referrals to and from the project.
• Assist in recruiting external facilitators required for the delivery of the Girls Project.
• maximise the opportunities for the project.
• Keep an eye out for potential funding opportunities to expand the project scope further
• Any other duties appropriate to the post as directed by YAA

This job description cannot cover every task that may arise within the post at various times and the post-holder will be expected to carry out other duties from time to time which is broadly consistent with those in this document. This job description does not form part of the contract of employment.

 

Person Specification

Knowledge & Experience

The Support Youth Worker will bring:

• Similar experience in a Youth Worker/Support Worker role
• Level 2 or above Youth Work Qualified (desirable)
• Experience in the charity sector, the voluntary sector, or the community sector would be desirable.
• Experience working with vulnerable children, young people and adults (up to 24 years)
• Experience creating and delivering activities within a youth base/support setting using creative ways to consistently engage and motivate young people positively
• Competent in the use of MS Office and the ability to use databases for recording and reporting.
• Strong planning, time management and organisational skills
• Excellent verbal and written communication skills
• The ability to work well as part of a team as well as working independently
• Confident speaker and presenter
• Flexibility in working hours

Client proposals and contracts senior manager

In this role, you’ll play a pivotal part in Dot Dot Dot’s impact in London and beyond. Your primary responsibility will be to create the materials that help us win new contracts and partnerships. You’ll analyse the business and social value of each project, turning insights into persuasive cases for action. From there, you’ll craft compelling pitches and proposals, working closely with our senior leadership team to deliver them directly to clients and partners.

This is a collaborative, cross-cutting role at the heart of our business development work. You’ll help us respond to new enquiries, shape tailored proposals, and coordinate contracts - always ensuring our service stands out and reflects both our unique approach and the priorities of each client. Along the way, you’ll bring curiosity about what matters to clients, confidence with data, and the ability to coordinate people and processes to get things done.

You’ll be working closely with senior leaders, gaining cross-functional experience, and helping to shape how the role evolves over time. We’re an ambitious team with a social mission and a high bar for quality, and we’ll support you to learn as you go - through training, mentoring, and hands-on experience with friendly, knowledgeable colleagues across the business.

About you

We’re looking for someone who enjoys both the detail and the bigger picture - someone who takes pride in writing clearly and persuasively, and who can bring people and processes together to produce written outputs that truly resonate with clients.

You don’t need a background in sales or property; what matters most is a love of creating compelling, high-quality materials - whether that’s a persuasive pitch deck, a polished proposal, or a detailed report or contract.

If you’re motivated by translating ideas into action, spotting patterns, and helping good work shine, we’d love to hear from you.

You must have:

• Excellent written communication - able to write clearly, persuasively and quickly, turning client conversations into compelling proposals and refining others’ content.
• Confidence with data - not necessarily a spreadsheet expert, but comfortable working with numbers, reviewing assumptions, and asking the right questions.
• Strong project coordination - experienced in bringing together people, information and deadlines to deliver pitches, proposals, or other complex work.
• Ability to prioritise and deliver - keeps work moving forward and meets competing deadlines without losing quality.
• Collaborative and client-facing - works well with colleagues across the business and represents Dot Dot Dot with professionalism and integrity.
• Curious and proactive - keen to learn, unafraid to ask questions, and willing to take initiative to fill gaps in knowledge.

You’ll have the opportunity to deepen your skills in:

• Using tools like Salesforce and financial models to track and assess opportunities.
• Understanding service design, legal risk, commercial assumptions, and client reporting
• Engaging senior leaders and external partners in strategic client conversations.
• Gaining hands-on experience with procurement, tendering, and contract negotiation.
• Public speaking - internally and externally

Discover more about the role, who we are and our strategy going forwards, in the job specification.

Please apply via the online recruitment platform, Applied. The closing date for applications is 23:59 on 19 October 2025. Interviews will be held at our office in east London on 5 and 6 November.

Unifrog’s mission
 

We’re on a mission to level the playing field when it comes to young people finding and applying for their next step after school. We're achieving this by bringing all the available information into one single, impartial, user-friendly platform that helps students to make the best choices, and submit the strongest applications. We also empower teachers and counsellors to manage the progression process effectively.
 

Our outlook is global - we work with schools and universities all over the world, from the US to New Zealand, and from Italy to Hong Kong. We want to make it so that young people can compare every opportunity taught in English, wherever it is in the world, and have all the support they need to make successful applications.
 

We have a clear social purpose, and we’re hugely ambitious. We already work with over half of UK secondary schools, and hundreds of international schools. We are growing rapidly in terms of the number of our customers, in terms of how much they use our platform, and in terms of the breadth of products we offer.
 

Our team is at the heart of our business and is integral to our success. We work hard to foster a culture of openness, happiness and innovation, and we commit to helping every individual learn and grow so that they can reach their full potential. We want to hire talented people, whatever their background. If you are excited by our mission and are ready to work hard, please don’t hesitate to apply. We look forward to hearing from you!
 

We believe in the power of diversity. If you are from an ethnic minority background, we would like to strongly encourage you to apply. In advance of applying, if you have any questions about working at Unifrog, please contact our Recruitment Lead (details on our jobs page).

 

The role and your key responsibilities
 

As an Account Manager, your role is to make sure that all partners in your area make the most out of the Unifrog platform. You’ll build and maintain excellent working relationships with your partner schools and colleges, and provide expert guidance on how to embed the platform across all year groups.

You will cover your own area of the country with occasional travel to your partner schools and colleges (on average 1-2 days per week). Please note you will need to be based in East London or Essex for this role.
 

Your key responsibilities will include:

• Work with schools and colleges to provide resources and strategies which maximise staff and student engagement with Unifrog, identifying and promoting best practice across partner schools.
   

• Deliver targeted training sessions to staff within our partner schools and colleges via workshops and presentations, delivered remotely or in person.
   

• Work with your partner Area Manager to improve Unifrog engagement and achieve a sky high resubscription rate.
   

• Monitor and analyse usage across partner schools and colleges; identifying partners that need additional support to use the platform effectively.
   

• Listen to teachers and students about how we can improve our customer service and the Unifrog platform.
   

• Attend conferences and run CPD events on behalf of Unifrog.
   

What we’re looking for

• Strong communication skills – written, over the phone and on video calls.
   

• Track record of excellent relationship management.
   

• Extremely well organised.
   

• Keen attention to detail.
   

• Active listening and objection handling skills.
   

• A background and interest in education would be an advantage.

• Proactive attitude and willingness to get stuck in.

You will be joining a team of highly motivated people who are passionate about our mission of helping students to find the best next step for them after school. If this excites you and you’re an energetic person who is willing to learn, then we’d love to hear from you.
 

Working together

You’ll work closely alongside an Area Manager in your region, and with our Partner Success team to provide the best service to your schools and colleges. You will be part of a fantastic team of Account Managers, and line-managed by a Senior Account Manager. 

 

Benefits

Head to our jobs page for a full list of the excellent benefits we offer our team.

• Join one of Escape the City’s top 1% employers and help transform careers and destinations in schools.
   

• Become part of a committed, dynamic, and growing company. We want to build our team for the long term: if you do well, we will do our best to make sure you want to stay at the company for a long time.

• Professional development is important at Unifrog. You will define your own 6-month objectives and will be supported by your line manager and the rest of the team to achieve them. You will have an annual training allowance to spend on what you need to grow and progress.

• Influence the company’s direction: we love to promote great ideas, wherever they come from.
   

Key details
 

• £37,306 per annum (Grade B), plus commission and car allowance.

• OTE £45,000.

• Permanent and full-time.

• 28 days paid holiday per year (plus bank holidays).

• Working hours are 9:00am to 5:00pm, Monday to Thursday, and 9:00am to 4:30pm on Friday.
   

• Full UK driving licence and access to a car is essential.
   

• All travel expenses covered.
   

• Candidate must be based in East London or Essex.
   

• Home based with some travel to schools and colleges in your region.

• Start date: as soon as possible, though we will be flexible for the right candidates.
   

• To discuss any details about the role before applying, please contact Mhairi (details on our website).
   

• We can only consider candidates who have the right to work in the UK.

 

Application process

Deadline: 10:00AM (BST) on Friday 10th October 2025.
 

Stage 1: Application form (~1 hour)

• Visit our website to upload your CV and complete the questions and tasks below. Please note that we do not review CVs at this stage of the application process so please be as specific as possible about your experience.
   

• i. With reference to examples of your recent experience, what would make you an excellent candidate for this role? (250 words)

• ii. Tell us about a time when you have had to build a relationship with someone when it was particularly challenging. What was your approach? (250 words)

• iii. You notice that one of your partner schools is not engaging with Unifrog across the whole school. How would you approach the situation to maximise staff and student engagement with the platform and resources? (250 words)

Stage 2: Phone task (15 minutes) 

• A short role play task over the phone. We will schedule these tasks throughout the application window.

Stage 3: Video call interview (1 hour) 

• Short demonstration of a Unifrog tool (resources will be provided) (20 mins)

• Standard Q&A from a panel of three, including questions about your experiences and how these relate to the role, and scenario questions based on common situations you might face (plus time for your questions) (40 mins).
   

• Video call interviews will be held on w/c 20th October 2025.

• Your answers are an opportunity to let us know more about your motivations and experience. While we understand that candidates might want to use AI to improve parts of their application, we strongly encourage you to write your answers independently. 

• Please note, we compare all answers to an AI generated answer. Where we suspect AI has been used to write the majority of the answer, this will be taken into consideration when scoring.

 

Inclusion and diversity at Unifrog

• Within the company we try to foster a culture of innovation, and a happy working environment, both because this is the right thing to do, and because we think this results in the most effective team. To this end we believe in open communication, celebrating successes, supporting each other, not being afraid to be wrong or to fail, and promoting good ideas wherever they come from.

• As a platform that supports teachers and students from a huge variety of backgrounds it’s important that our team and leadership reflects this diversity. This is something we are actively working towards and prioritising. We want to embed diversity, equity and inclusion across everything we do, continually evaluating policies and practices to make sure they are inclusive and equitable.

• To make sure everyone’s voice is heard and people have the opportunities to learn to be better allies in the workplace, we encourage the team to share what they’re celebrating, facilitate training and group discussions, and seek regular feedback about what more the company could do to help people feel included.

• To ensure that our recruitment process is consistent and fair, we anonymise your application and therefore do not see your name, personal, educational or professional background. We also randomise the order of responses so that it’s less likely that a candidate is advantaged or disadvantaged by where their answers appear compared to other candidates. 

The role will lead training for Lifelites 25, our exciting expansion programme, which will take Lifelites’ services to the wider children’s palliative care sector.

You will also be the key point of contact for all Lifelites’ Service Partners, including Children’s Hospices, specialist education and other community services, helping to build strong relationships and maximise the use of assistive technology across children’s palliative care.

The role will design, develop and deliver the multi-channel Lifelites Learning programme by providing training for staff across children’s palliative care in person, online and through e-learning. 

In this role, you will:
✨ Design, develop and deliver engaging training in collaboration with our training team – in person, online and via e-learning – to children’s hospices, specialist schools, and other community partners.
✨ Act as the key point of engagement for our partners, supporting them to use Lifelites’ assistive technology to enrich the lives of children.
✨ Travel across the UK and Ireland, building strong relationships and ensuring partners have the skills and confidence to make the most of our services.

We’re looking for someone who is:
✔ Experienced in delivering training and engaging adult learners.
✔ Skilled at designing clear, accessible resources and training content.
✔ Passionate about children’s services, ideally with experience in disability or palliative care settings.
✔ Organised, self-motivated, personable, and a strong communicator.

Before applying, please sign into your CharityJob candidate account to access and review the Recruitment Pack for the full Job Description and Person Specification.

Refugee Resettlement Manager (M518)

Salary: Grade PO2 £44,075 to £47,181 per year

Term: Fixed-term to 31/03/2027

Working Hours: Part-time 17 hours per week

We are on the lookout for a passionate individual who wants to help us make a difference to local communities here in Charnwood, Leicestershire.

The Council is recruiting for a Refugee Resettlement Manager.

About the role

In this role you will lead the Refugee Resettlement service and work with a range of partner services to ensure the delivery of high-quality and effective refugee resettlement services, including advice, integration and support, to enable refugees to achieve required outcomes and live independently in the UK.

We are looking for a committed individual with strong organisation, communication and partnership working skills, experience of staff and service management, and experience of delivering refugee resettlement or related services.

Please note - the successful candidate will be subject to an enhanced DBS check.

For further information please contact Katie Moore, Head of Strategic Housing.

The benefits of working with us:

• Agile working for many roles
• Generous annual leave of between 262.7 hours and 299.7 hours of leave (depending on length of service) inclusive of bank holidays
• Most services are closed over Christmas
• Opportunities for professional development linked to many roles
• Access to the Local Government Pension Scheme
• Free parking

We are a Disability Confident Employer and proud signatories of the Armed Forces Covenant’s Employer Recognition Gold Award.

We prioritise the well-being and engagement of our employees through internal groups such as the Staff Forum, Health and Wellbeing Group and Equality Working Group.

Find out more about this role and who we are by visiting our website.

About the Council

Charnwood is one of the largest shire district councils in the country based on population, serving around 183,000 people.

We offer a range of services, with everything from refuse and recycling collections to the operation of a theatre and historic markets.

Our services are built on our values: Pride in Charnwood; Customer Focused and Working Together

About Charnwood

We are proud of our borough, and it is a great place to live, work visit and invest in. Charnwood boasts breath-taking landscapes which are great to explore.

At the heart of Charnwood is Loughborough, home to a world class university, historic markets, and the only major bell foundry in the UK. It is a diverse community thanks to its student population and cultures from around the world.

No Agencies please.

Closing date: Tuesday 30th September 2025

In order to fulfil its mission of providing coverage of global philanthropy, Alliance Publishing Trust actively partners with philanthropy organisations worldwide. These partnerships provide real benefits to our partners as well as expanded visibility of our work, coverage of global philanthropy events and help to grow the readership of Alliance magazine. Working alongside the Networks & Engagement Lead, you - as Partnerships Manager - will be the lead for Alliance’s existing partnerships, ensuring they are delivered, reviewing their impact and deepening our relationships with them. You will also scope and cultivate new partnerships that are in line with the wider objectives of the organisation.

Building on the skills above, you will also be responsible for the management of all of our event coverage contracts. Working with the partner and co-ordinating colleagues to deliver premium coverage of some of the leading events in global philanthropy.

The Digital Communications Manager is responsible for leading and expanding the Trust's digital presence, ensuring our research, policy priorities, programmes, and alumni stories are shared in an impactful way with external audiences. Reporting to the Head of Communications and Public Affairs, and working closely with one direct report, they will deliver a step change in digital communications activity, driving data-led improvements and developing new and compelling multimedia content for the Trust's website, social media channels and digital communications.

Main duties

Website and digital communications

• Oversee the management and strategic development of the Sutton Trust website and associated microsites.

• Ensure the main site delivers impactful communications showcasing the breadth of the Trust’s work, whilst being responsive to the needs of our key audiences: students, teachers, policymakers, academics and media.

• Lead on relationships with external web developers to drive forward improvements to the Trust’s websites, ensuring quality user experience and SEO optimisation.

• Use Google Analytics and other monitoring tools to evaluate website performance and inform improvements.

• Project manage the production of video content, and other similar projects.

• Format reports, design graphics and create digital assets, supported closely by the Senior Digital Communications Officer.

• Edit the Trust’s regular email newsletter, ensuring content is of the highest quality.

• Ensure the Trust’s brand identity is consistent across the digital space

Social media

• Oversee the development and delivery of the Trust’s strategy for growing its social media presence through Linkedin, Bluesky, X, Instagram and other emerging platforms as appropriate.
• Ensure the Trust’s priorities and mission are communicated consistently and powerfully across its social platforms.
• Develop and deliver strategies to maximise reach and engagement, including working with partners, alumni and influencers.
• Oversee the launch of the Trust’s new TikTok channel.
• Work with the Senior Digital Comms Officer to create innovative and engaging social content in a range of formats to maximise impact across all platforms, working closely with the Head of Communications and Public Affairs and colleagues in Research, Programmes and Development teams.
• Proactively monitor relevant stories and advise colleagues on reaction and engagement, in partnership with the Head of Communications and Public Affairs.
• Monitor social media trends and flag key developments to team members.
• Use analytics to evaluate social campaigns and inform improvements.
• Advise and support colleagues in using social media in support of Sutton Trust objectives.

Other

• Line management of the Senior Digital Communications Officer.
• Work with colleagues to maintain a communications planning grid.
• Keep abreast of digital developments, providing expertise to the wider organisation.
• Write copy as required, and advise others in tailoring copy to digital channels and audiences.
• Contribute to the wider work of the Communications, Research and Policy Team.
• Other duties as necessary from time to time.

Person Specification

We welcome applications from individuals who have experience in:

• Excellent verbal and written communication skills.
• Experience of managing digital communications infrastructure and social media channels.
• Significant experience in managing a website, including good knowledge of HTML and CSS, WordPress and Google Analytics.
• Creative flair and a knack for distilling complex ideas into compelling content.
• A good understanding of Canva, InDesign, Illustrator and/or Photoshop to design infographics and other imagery.
• Experience of video content production, particularly for social media.
• Experience of using social media platforms and analytics successfully and a willingness to explore new channels. Understanding of LinkedIn, Bluesky, X and TikTok would be advantageous, as would previous experience using Google Analytics to monitor and drive improvements.
• An eye for detail, and the ability to work accurately to tight deadlines.
• Line management experience.
• Experience of developing digital strategies and implementing change.

We are also looking for an individual who:

• Is sympathetic to the aims of the Trust and its mission to address educational disadvantage.
• Has first-class interpersonal skills – a natural ambassador able to represent the Sutton Trust in a range of settings.
• Is willing to take on other duties from time-to-time as needed in a busy team.
• Is eligible to work in the UK (see here for information about right to work)

Terms of Appointment

• Contract: Full-time, Permanent
• Salary: £42,025
• Working location: Minimum of 2 office days per week, but further flexibility may be required given the external-facing nature of the role
• Office location: The Sutton Trust, 9th Floor, Millbank Tower, 21-24 Millbank, London, SW1P 4QP. Our home working policy gives staff the option to work from home for up to 60% of the time, with approval from their line manager.
• Hours: The standard working hours are 9am to 5pm, Monday to Friday and may also be required to attend events / meetings outside of their normal working hours during weekday evenings and occasionally at weekends. This role also shares primary responsibility for monitoring the out of hours media line with the Head of Communications and Public Affairs.
• DBS check may be required

To Apply

To apply, please upload your CV and cover letter, covering how your experience, skills and qualifications meet the requirements of this role. Please focus your response on the abilities and/or competencies giving evidence of your experience to date (maximum of 2 A4 sheets). The information you provide will be the basis for shortlisting.

Please note that your application should be submitted in one go - you can view the requirements by clicking on the link if you would like to prepare in advance.

Interviews

Applications should reach us by 10am, Friday 10th October, with first round interviews held over Zoom on Wednesday, 22nd October, and second round interviews held at our London offices on Tuesday, 4th November.

Safeguarding statement

The Sutton Trust believes that a child, young person or vulnerable adult should never experience abuse of any kind. We all have a responsibility to promote the welfare of all children and young people and to keep them safe. Therefore all posts undergo a safer recruitment process, including but not limited to, disclosure of criminal records where necessary and eligibility to work in the UK. We have procedures in place to promote safeguarding and a safe culture at the Trust.

Contextual recruitment

The Trust is committed to ensuring equality of opportunity and that all applicants receive equal consideration for employment. We strongly encourage individuals from all backgrounds, including those underrepresented at present at the Trust, to apply for this role. As such we particularly welcome applications from people with disabilities, Black, Asian or Minority Ethnic backgrounds, LGBTQ+ and from different socio-economic and educational backgrounds. We are committed to being an inclusive and welcoming place to work and know that greater diversity will lead to even greater results for the young people we support.

We are committed to providing reasonable adjustments for disabled candidates throughout our recruitment process and during employment.

We also operate contextual recruitment at the Sutton Trust. Our application process gives you the option to include information about your background, such as whether you were eligible for free school meals, whether your parents went to university, or whether you attended a state school. For more examples and information on contextual recruitment, please see our website.

The National Youth Orchestra is the UK’s leading organisation championing orchestral music as a powerful agent for teenage development.

We activate teenagers’ confidence, optimism and skills to play their part in the world today, through performing and sharing extraordinary music.

We are looking for a Youth Support Manager to deliver outstanding pastoral support and safeguarding across NYO’s national programme. This role is central to ensuring that young people feel happy, listened to and secure while participating in NYO activities. It combines practical management, team leadership and youth-centred insight to embed NYO’s ethos into every aspect of delivery.

Working closely with the Head of Youth Development, you will manage the freelance Support Team and lead the Youth Support Co-ordinator, ensuring that safeguarding, welfare and inclusion are implemented consistently. You’ll be confident handling conversations with teenagers and their parents/carers, managing sensitive information, and coordinating logistics in a busy residential environment. You’ll also deputise for the Head of Youth Development when required, leading operational briefings and representing the team in cross-programme conversations.

This is an exciting opportunity to play a key role in supporting young people’s wellbeing and development through music. You’ll work closely with colleagues across planning, programmes and operations, and be a visible and responsive point of contact for young people and staff on the ground.

At the National Youth Orchestra, you'll work as part of a supportive, friendly, and adventurous staff team. Learning and personal growth are intrinsic to every role.

Our offices near Holborn in central London are a hive of activity, a space for collaboration and ideas. Hybrid working is standard for most roles, with a flexible and supportive culture. NYO offers a season ticket loan scheme, cycle-to-work scheme, health cash plan, retail and entertainment discounts, and a 24/7 counselling and support helpline.

Visit our website to find out more and apply

Deadline for applications: 10am, Monday 29 September 2025

You drive the digital engine: paid media, smart automation, and razor-sharp optimisation. Own the flow, reach, traffic, conversion and bring more supporters into the cause. You're the architect of growth.

As Digital Growth Manager, you’ll lead our digital performance strategy across paid media, funnel optimisation, supporter journeys, and CRO. You’ll manage multi-channel campaigns across Meta, Google Ads, YouTube, TikTok and beyond maximising ROI on a lean budget while scaling impact.

You know how to build journeys that move people across awareness, engagement, and giving and use data to drive every decision. From GA4 dashboards to A/B testing, from ad variants to AI automations, you live for insight and action. You’ll own digital budgets, shape full-funnel strategies, and make every pound stretch further.

If ROAS, CTRs, and conversion lifts make your heartbeat faster….. you’re our kind of marketer.

Key Responsibilities

Performance-Led Growth Strategy

• Drive measurable supporter acquisition, engagement, and retention across digital channels.
• Optimise marketing funnels for conversion across landing pages, forms, email journeys, and remarketing.
• Test, learn, and scale what works applying a performance mindset to everything from ad variants to user flows.

Paid Media Campaigns

• Plan and manage digital campaigns across Meta (Facebook/Instagram), Google Ads, YouTube, TikTok, and other emerging platforms.
• Execute campaigns focused on donor acquisition, lead generation, and income growth.
• Monitor and improve ROAS with agility, creativity, and cost-efficiency on a lean nonprofit budget.

Data & Analytics

• Use GA4, Meta Business Suite, and dashboards to analyse behaviour, report performance, and inform decisions.
• Run A/B tests, track CTRs/conversions, and apply insights to continually refine digital performance.
• Integrate CRM/email journey data with paid media for a full-picture view of campaign effectiveness.

Supporter-Facing Journey Design

• Understand and align messaging across the full donor lifecycle from acquisition to retention.
• Work closely with Product, Digital, Partnerships, and Programmes teams to maintain consistent messaging across every touchpoint.
• Collaborate on landing page optimisation, lead nurturing sequences, and re-engagement strategies.

Digital Budget & Strategy Ownership

• Develop and manage paid media budgets, allocating spend based on channel performance and campaign needs.
• Forecast campaign ROI and contribute to broader strategic planning around supporter growth and digital reach.
• Apply attribution insights to demonstrate digital’s impact on income and supporter value.

AI & Automation Integration

• Use AI tools for automation, campaign testing, variant creation, and supporter journey improvements.
• Confidently integrate AI-generated content/ad formats without compromising on tone or brand quality.

Cross-Team Collaboration

• Partner with in-house creatives, agencies, and freelance teams to execute campaigns with precision.
• Brief clearly, feedback constructively, and keep timelines tight across stakeholders.

What You Bring

• Proven experience running paid digital campaigns with a clear performance track record.
• Fluent in ad platforms, analytics, A/B testing, and funnel design.
• Strong grasp of audience segmentation, CRO, and lifecycle marketing.
• A strategic thinker who thrives on measurable growth, not just creative flair
• Alignment with our mission and values—you know why child hunger must end.

Bonus Skills (Nice to Have)

• Experience in charity or cause-based marketing.
• Familiarity with Mailchimp or equivalent marketing tools.
• Campaign experience during Ramadan, Dhul Hijjah, or with culturally attuned messaging.
• Previous line management or team leadership exposure.

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

We are looking for a Service User Engagement Lead

Job Title: Service User Engagement Lead – Criminal Justice Services

Service/Division: Criminal Justice Services

Reports to: Senior Service Manager

Direct reports: A team of CJS Champions and Ambassadors

Location: Based in London (Finsbury Park, Stratford, Hammersmith). Primary office location is Hammersmith and please note that this role requires you to work in an office 5 days a week

Working Pattern: Full Time, office-based Monday – Friday, 9pm – 5pm

Reports to: London Senior Service Manager

Job Type: Fixed term contract until March 2027

Salary banding: £27,000- £32,000 per annum

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.

About us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.

Job Summary

Advance’s Minerva service works with women and young women and girls involved in the Criminal Justice System offering safe, targeted support and advocacy to women to help them address their complex needs in relation to the 9 pathways to offending, such as substance misuse and financial difficulties, aiming to reduce re-offending, encourage desistance amongst repeat offenders, and empower women to live safe, crime free lives.

Working as a Service User Engagement Lead you will be responsible for supporting the operational delivery of our service user engagement programme that will be a part of the Minerva service across London, including leading a team of CJS community champions and ambassadors and supporting in the oversight and delivery this programme across our 3 criminal justice services. In addition, this role requires you to build effective relationships with the criminal justice teams across London, and the regions alongside our partners and service users.

An integral part of the Service User Engagement Lead role will include delivering planned monthly supervision and ad-hoc supervision and having oversight of safeguarding and risk management for the CJS champions and ambassadors that you are working alongside. You will support the Senior Service Manager and Service Managers in delivering key information to keyworkers, in staff meetings and in day-to-day interactions to help promote the service user engagement programme.

You will lead your team and service while working collaboratively with fellow Advance managers and teams, external agencies and key stakeholders across London to provide a consistent and holistic service.

Key responsibilities and duties

• Support the recruitment, onboarding, and exit processes for champions and ambassadors including processing checks and welcome packs. Creating and supporting a positive culture of CJS Champions and ambassadors within the service
• To ensure the voice of service users is heard, valued and have influence throughout all areas of services, development design and delivery
• Supporting the CJS champions and ambassadors in post with their professional development
• Support with coproduction of projects across sites including coproduction space and service user activities, representing the views and opinions of those who access our services by leading on service user board meetings, focus groups and training sessions.
• Oversight of the welfare and wellbeing of CJS Champions and ambassadors
• Embed processes that enable you to engage with those who access our services, by listening to their views and asking for their feedback. Provide feedback and updates to those who access our services informing them of any changes and decisions.
• Work with staff and the local community to improve and develop the service, promoting our strategy
• Maintain accurate and up-to-date records on champions and ambassadors and service user engagement via our internal database and spreadsheets.
• Manage invitations, bookings, and logistics for internal and external events, meetings or workshops involving CJS community champions and ambassadors
• Ensure all CJS champion and service user information is managed confidentially and in line with Data Protection regulations.
• Keep CJS champions and ambassadors training and participation records up to date.
• Support in monitoring engagement levels and preparing basic reports or summaries on Service User Involvement champions and ambassadors.
• Be responsible for your own personal learning/development and keep up to date on research, relevant legislation, policy and practice, and other literature relevant to the role.
• Participate in supervision, training and meetings as required and assist in the development of services in line with agreed development plans.
• Work collaboratively with the Service Managers to ensure that the work supporting women in the CJS is a coherent and well organised service, meeting regularly to communicate issues across the team and reporting achievements, challenges and proposed solutions.

About You

To be successful as the Service User Engagement Lead you will need the below experience and skills:

You are an organised and empathetic individual with experience in supporting service user involvement and champion/ambassador programmes. You’re confident managing the full lifecycle of engagement - from recruitment and onboarding to professional development and exit processes - ensuring safeguarding and data protection protocols are followed at all times.

You have a strong understanding of co-production principles and are passionate about ensuring the voices of those with lived experience are heard, valued, and embedded in service design and delivery.

Your ability to build positive relationships enables you to effectively support the welfare and wellbeing of community champions and ambassadors, while also engaging wider staff and community networks to improve services.

With strong administrative skills, you’re confident in managing data systems, coordinating events, and maintaining accurate records. You’re proactive in monitoring engagement levels and can contribute to reporting and service development activities.

Collaborative by nature, you work well within a team, communicate effectively, and are committed to continuous learning. You stay up to date with relevant legislation, policy, and best practice, and thrive in environments that value service user voice, equality, and community impact.

How to apply

Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.

• Closing Date for Applications: 19th October 2025*
• Interviews are taking place on a rolling basis

*Advance reserves the right to close the advert early, or on the appointment of a candidate

What we can offer you - Employee Benefits:

• A 35-hour working week
• An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)
• Additional days off to celebrate International Women’s Day, and for religious observance and moving home
• Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
• Pension scheme
• Enhanced maternity/adoption provision
• Access to our Employee Assistance Programme
• Employee eye-care scheme
• Clinical supervision for front line staff and first line management roles
• Refer a Friend Scheme - £250 for each referral who passes probation
• Organisation wide away days
• Thorough induction and training
• Career development pathways

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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team at Advance and we will aim to make the necessary arrangements to accommodate your needs.

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.

Job Title:  Corporate Partnership Manager

Department:  Fundraising

Reports to: Head of Philanthropy and Partnerships

Location:  Hybrid-Home working with occasional travel to London office

Salary: £30,810 based on working 30 hours per week, all year round (Based on £38k full time equivalent)

Hours:  30 hours per week

Contract:  Part-time, all year round, permanent

Closing Date:  3rd October 2025

Young Epilepsy and St. Piers is committed to safeguarding and protecting our children and young people and promotes the welfare of all learners.

As part of our safer recruitment process and in line with Keeping Children Safe in Education 2022, online searches will form part of this process. 

An Enhanced Disclosure with relevant Barring Service checks and full referencing will be required before employment can commence.

Your Role

The Corporate Partnerships Manager will be responsible for developing and implementing a successful programme of corporate fundraising to reach an agreed annual target.  This will include managing our current corporate supporters, maximising their potential and securing new corporate support

Key responsibilities include:

To develop and grow Young Epilepsy’s existing strategy for raising money from corporates

To account manage all existing corporate relationships ensuring that the relationship is developed to its maximum potential with first class stewardship

To proactively identify and secure new corporate relationships in line with the organisation’s business plan and priorities

Managing Corporate Partnerships Officer

What we need from you

Experience of implementing a successful corporate fundraising strategy

Recent and proven success of fundraising from companies and organizations

Recent and significant experience of working in a target-driven environment. 

Experience of successfully delivering against financial targets within specified deadlines

 Your benefits

• Comprehensive training and professional development opportunities
• Generous annual leave
• Occupational pension scheme
• Subsidised dining room
• Gym membership options (on and off-site)
• Your Rewards, giving you access to nationwide discounts and benefits
• Free parking on campus
• Access to a working farm and horticultural area

We are accessible by bus, by train via the East Grinstead branch of the Oxted Line and by car

About us

Young Epilepsy is the children and young people’s epilepsy charity. Our purpose is to create a society in which children and young people with epilepsy are enabled to thrive and fulfil their potential. A society in which their voices are respected, and their ambitions realised.

We work with children and young people across the country, as well as many of those people and organisations who shape their lives - parents, health and care professionals, researchers, teachers, policymakers and more.

Informed by young people and drawing on our strong legacy of expertise in education, health

and research, we have developed and published our 2020-2025 strategy. This focuses our work around 3 key offers: health and research, voice and support and St Piers special education. Within these key offers we aim to:

• Coordinate research that improves diagnosis and treatments, and deliver cutting-edge health services
• Campaign for children’s rights, supporting them in school and college and providing innovation tools, information, and practical help for living day-to-day life
• Provide an innovative and creative environment for children and young people with epilepsy, autism, and severe learning difficulties.

 No agencies please 

Young Epilepsy strives to employ people that reflect the community it serves; therefore, applications from minority groups and people with disabilities are particularly welcomed.
Young Epilepsy is the operating name of the National Centre for Young People with Epilepsy. Registered Charity No: 311877 (England and Wales).

If you do not hear anything within two weeks of the closing date, please assume you have been unsuccessful. 

Young Epilepsy is the operating name of the National Centre for Young People with Epilepsy. Registered Charity No: 311877 (England and Wales).

We are looking for someone with experience of working with communities and a passion for delivering climate solutions which improve people’s lives. Do you enjoy working with diverse groups of people to help deliver projects which work for them? Are you excited to work with communities to unblock delivery of innovative local clean energy and heat projects that cut emissions and energy poverty, and empower communities to take control of their energy and heat provision? If so, we should talk!

As our new Community Heat and Energy Project Manager, you’ll play a key role in delivering our major new community heat and energy workstrand. You’ll work with local communities and expert research partners to move forward local renewable energy projects which help power clean heat solutions at three different sites in England, as well as developing ways to remove barriers to delivering this type of project, such as supplying energy locally and matching supply and demand.

• Contract: 16 months at 4.5 days per week (or a nine-day fortnight if preferred). We are not accepting applications for job shares for this role. While we would like to extend the contract beyond 16 months, as this is a grant-funded role, we cannot currently offer this.

• Work status: We don’t have a sponsor licence, so we're unable to provide sponsorship for a work visa, and candidates are required to hold the right to work for the duration of the contract.

• Salary: £39,200 for a 4.5 day week (pro-rata’d from £43,556 FTE). This is band C3 on our pay scale. 

• Location: Some of the role will be site-specific. We are therefore open to candidates based anywhere in the UK, although some travel to project sites will be required, and there will be an  occasional requirement to attend our Camden office, although you would be welcome to work there more often.

• Working hours: 0.9 FTE, i.e. 4.5 days per week or a 9 day fortnight. Our core working days are Tuesday and Wednesdays, when all staff are required to work. 

• Managed by: Head of Aviation, Heat and Energy.

• Works closely with: Possible’s Head of Comms, Digital Comms and Engagement Manager and Fundraising Manager, as well as key external partners including community energy groups.

• Ideal starting date: December 2025/January 2026

• Application process: Application form and two interview rounds

About Possible

At Possible, we create, build, and share ways people can take meaningful action on climate change. Combining personal and local actions into larger systemic change, we face climate dread with a can-do attitude and sense of fun. Whether we’re helping people fix their electronics, turning parking spaces into tree planting zones or lobbying MPs on clean heat, everything we do is about inspiring more people to take ambitious climate action. We have a set of values that guide our actions and our organisational culture, daring, joy and community.

Commitment to anti-oppression

At Possible, our vision is a zero carbon society, built by and for the people of the UK. To achieve this, it is essential that the whole spectrum of the British public is represented in our organisation. 

We welcome applications from those who are from marginalised groups, in terms of their sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or if you are returning parents, carers or any other aspect which makes them unique. We particularly welcome applications from people who are underrepresented in the climate movement too, including People of Colour, Disabled people, those from a working class or low/ no income background, people who are trans, non-binary or gender fluid. You can find out more about our anti-oppression work here.

If you are from a marginalised group and/or have a non-traditional work or educational background and would like to discuss the role, or if you have any questions about the job or how we do things at Possible before you apply, there's information in the job pack about how to get in touch for a chat.

Interested?

Read the full job application pack on our website or download it below in order to access the links. To apply, upload your CV and there are a few questions so you can tells us a bit more about yourself.

Deadline: 5pm, 16 October 2025

We have a fantastic opportunity for an enthusiastic, proactive and driven Fundraising Manager to join our team at Brain Tumour Support. You will be joining the team at an exciting time as we seek to grow our supporter base both locally and nationally.

You will assume responsibility for the delivery of the fundraising strategy to achieve ambitious unrestricted income targets through Corporate Partnerships, Community Fundraising and Individual Giving. Motivating and line managing a small, but growing fundraising team, you will ensure activity levels are on track to achieve both income and awareness targets for the charity.

Ideal candidates must come from a charity fundraising background, with the drive to inspire a team, grow income, build relationships and initiate opportunities for development of the fundraising function. This role will suit a dynamic and positive individual, with a proven track record and extensive experience of meeting demanding income targets within various income streams, one of which should be Corporate, community or individual fundraising. Experience of developing and leading a team to success is desirable for this role.

This in an exciting and varied role, that you will be able to really put your stamp on, working with a really engaged charity team and reporting to the Head of Fundraising and Operations.

We value our staff and offer a welcoming working environment with an enthusiastic and committed team. We can offer you:

- 25 days annual leave plus bank holidays

- Enhanced sickness pay scheme

- Flexible working and hybrid working patterns

- Family friendly and carer supportive policies

- Opportunities for training and development

- Robust supportive supervision, and 1:1’s

- Whole team working practices and opportunities to feel close to the support delivery

- Whole team charity away days once a year, with overnight stay and socials

- Staff engagement incentives throughout the year

- Wellbeing and mental health support

Our mission is that no-one feels alone when facing the effects of a brain tumour diagnosis and this is an exciting time to join the team as we look to the future.

The role has a requirement to work some evenings and weekends to meet supporter needs, and will require some travel. A full UK driving licence is essential.

If you would like an informal chat regarding the role, please contact Sarah or Emma

Strategy, Quality and Assurance Manager
 
Location: Civic Centre, St Peter's Street, St Albans, Hertfordshire, AL1 3JE. Flexible working options including hybrid working arrangement
Salary: £50,998 - £55,224 inclusive annual salary up to 19.7 percent employer pension contribution
Hours: Permanent, Full-time 37 hours per week
 
Job Ref: P2409
 
About the role
 
This role will support the housing department deliver the corporate vision and strategic priorities of the council by providing a framework to ensure business improvement and customer focused services. These services must also align with all statutory requirements including those within the Social Housing (Regulation) Act and Building Safety Act 2022.
 
The role will help drive a positive performance culture with a tenant centred approach. The focus on improving service delivery within the housing department will lead to increased satisfaction among tenants and leaseholders. This is an exciting role and will champion the tenants’ voice through the development of tenant influence and embedding of resident scrutiny of service delivery.
 
About you
 
You will hold a professional housing qualification or have relevant experience in the housing sector. A high level of professionalism, excellent communication and analytical skills are essential for this role. You must also be confident and have experience in delivering high quality tenancy or customer service-related services to customers along with expert knowledge of the role of the Social Housing Regulator and what it means for the Council. Experience of leading teams through change, having a focus on continuous improvement and effective performance management are highly desirable for this role.
 
St Albans is a unique English Cathedral City with a colourful history which can be seen in the Roman remains and variety of beautiful architecture, heritage sites and conservation areas. Set within green belt, off the M25, A1M and M1 the District includes a cathedral, vibrant city centre and thriving villages. Our centrally located offices in the city are near to the station (London St Pancras 20 minutes), shops and restaurants. In short it is a great place to live and work.
 
In addition to working within a great team and a comprehensive salary you will have access to:
 
• 30.5 days basic annual leave (increasing with service) bank holidays.
• Please note: annual leave will be pro-rated for anyone who does not have a standard full-time pattern of 37 hours over 5 days, e.g. part-timers
• Local Government Pension Scheme with current employer contribution up to 19.7 percent employer contributions
• Flexible working options
• Staff Parking Permit
• Reimbursement of professional fees
• Comprehensive development and training
• Discounted membership at selected local sports and fitness centres
• Access to discounts and benefits via online platform
 
To apply
 
Please select the apply button on the vacancy and follow the steps below:
Complete an online application and in the supporting statement section, ensure you explain what you would bring to the role and how you meet the essential criteria in the person specification.
A detailed job description and person specification are published on the advert for this role. The person specification sets out the criteria we use to assess applicants. The Council reserves the right to reject applicants at the shortlisting stage, where the application process has not been completed correctly.
 
Closing date for applications: 5th October 2025
Interviews are scheduled for w/c: 13th October 2025
 
NOTE: Interviews are conducted throughout the application process. We reserve the right to close the vacancy at an earlier date, and we strongly encourage you to submit your application as soon as possible.
 
You may also have experience in the following: Housing Performance Manager, Social Housing Regulation Act, Tenant engagement, Housing service improvement, Council housing strategy / Local authority housing, Social Housing Regulator compliance, Housing performance culture, Housing change management, Housing Performance & Improvement Manager, Tenant, Engagement & Service Improvement Lead, Social Housing Compliance & Performance Officer, Housing Strategy & Performance Manager, Resident Engagement & Scrutiny Manager. Housing Service Improvement Lead, Housing Regulation & Compliance Manager, Customer Experience & Housing Performance Lead, Tenant Voice & Housing Improvement Officer, Housing Transformation & Performance Partner
 
REF-223 964