Supporter engagement officer jobs

About Future Frontiers 

In the UK, family income is the strongest predictor of how well a young person will do at school and the future opportunities they will have. Future Frontiers exists to change this. Our vision is of a society where every young person can unlock their potential regardless of their background or the barriers they might face. Our mission is to equip young people from low-income households to develop careers knowledge, employability skills, confidence and connections that will help them to broaden their horizons and prepare for fulfilling futures. 

This year, we will work with c.2,500 young people across Greater London, delivering careers coaching, workplace experiences, insight and guidance in partnership with businesses, schools and supporters. You can find out more about our programme and impact so far in the Annual Impact Report on our website.

About the role 

The role of the Partnerships Engagement Officer is to work closely with our partners and colleagues across Future Frontiers to support the smooth delivery of our programmes and share stories and impact information through a variety of communications channels. This role is key to delivering our work and making a lasting difference for young people from under-resourced backgrounds on their education and career journeys. 

The Partnerships Engagement Officer helps manage vital relationships with volunteers, schools and businesses, and acts as a first point of contact for onboarding queries. This role also helps to promote our partnership activities through producing and sharing marketing and communications content, such as LinkedIn posts and impact reports. 

Your responsibilities:

Set up and enable successful programmes 

• On-board volunteer coaches, including processing DBS checks online and manually, and responding to queries from coaches

• Manage the volunteer onboarding journey, including making any improvements based on feedback

• Maintain accurate records, including creating and updating coach and pupil records on the Salesforce database

• Create impact reports for partners to illustrate the difference they have made and encourage partnership expansions and renewals 

• Alongside the wider Partnerships team, support partners with their fundraising and employee engagement activities for Future Frontiers as needed 

Stakeholder engagement, marketing and communications

• Manage the Future Frontiers LinkedIn account, including working with the Partnerships team to develop a proactive plan to fit with our calendar and priorities, and creating content as needed

• Use templates and brand guidelines to create materials and communications for Partnerships audiences which align with Future Frontiers’ brand and convey core messaging 

• Produce assets and materials in a range of formats to support priority projects and activities with partners

Wider contribution

• Contribute to department-, directorate- and organisation-wide projects and priorities through membership of project groups or taking on pieces of work in line with your skills, experience and development objectives

• Proactively identify and share opportunities to improve partners’ experiences and/or internal processes; to help ensure continuous improvement of our work

• Act as an ambassador for Future Frontiers, our cause and values in all engagements and communications with partners, supporters and suppliers

About you

Experience and knowledge 

• Experience of working with customers or clients and supporting the development of mutually beneficial relationships, ideally with businesses and/or schools (essential)

• Experience of producing compelling communications in different formats, ideally familiar with Canva, Salesforce and LinkedIn  (essential)

• Experience of working in a team, taking ownership of areas of work and contributing to shared successes (essential)

• Knowledge of the UK education system (desirable)

• Understanding of the UK charity sector and relevant legislation and best practice, such as GDPR and the Code of Fundraising Practice (desirable)

Skills and competencies

• Passion for Future Frontiers’ mission: you are motivated to play a role in empowering young people from low-income backgrounds to realise their potential. 

• Thorough and organised: you have strong attention to detail, maintain accurate records and can manage multiple deadlines. 

• Proactive self-starter and problem-solver: you take initiative and approach your work with a positive, can-do attitude. 

• Design and communication skills: you can communicate messages in different formats, and have an eye for design.

• Collaborative: you work well with others and contribute to a supportive, team-oriented culture.

• Growth-oriented: you enjoy learning new skills and meeting new people, are keen to continue your personal and professional development and embrace opportunities to learn and grow. 

What we can offer you 

• Annual leave of 27 days plus bank holidays, increasing with service 

• Flexible working with the option to work from home regularly (with at least one day a week in the office, and the flexibility to come in more often if you’d like) 

• 4pm finish on Fridays 

• Annual personal training and development budget of £300 

• Employee Assistance Programme, including counselling offer

• Team building offsites and regular team socials throughout the year 

• Additional parental leave pay and additional childcare leave for child’s first 2 years 

• There may also be an opportunity to take on a relevant apprenticeship to support your development

Equal opportunities, diversity and inclusion 

Here at Future Frontiers we are dedicated to the practice of equal opportunities. The principles of it underpin our mission and we treat all employees, volunteers and programme participants as individuals. We believe in having an open and inclusive culture that champions diversity in all its forms, including disability, culture, race, gender, sexual orientation, age, life experiences, socio-economic background, and religion. 

We encourage everyone to apply for our roles. If you would like to talk to us about working at Future Frontiers in advance of your application, particularly regarding diversity, we strongly encourage you to contact us via email. We’d love to hear from you. We are particularly interested to hear from candidates who have not been to university or who have lived experiences relatable to our young people.

How to apply

To apply, please complete our application form on our website, attaching your CV and answering the following questions: 

1. Why do you want to work at Future Frontiers? What is it about our organisation that excites you? Strong answers will tell us why Future Frontiers appeals to you personally and why you are motivated to work for us. (Max. 1,500 characters)

2. Please tell us how you meet the essential criteria given in the job description under Experience & Knowledge. Strong answers will factually and succinctly demonstrate your relevant experience. (Max. 2,000 characters) 

We recommend that you prepare your answers in a separate document, then copy and paste them into our form. 

Deadline: Monday 1 December, 5pm

Start date: Mid-late January

Interview dates: First round interviews will take place virtually during the week commencing 8th December. Second round interviews will be held in person at our office near London Bridge during the week commencing 15th December. 

The successful candidate will be required to undergo DBS and reference checks. 

Playskill is a Hertfordshire based charity supporting pre-school children with physical disabilities & delays and their families. Across two sites in Watford and Hemel Hempstead, our work helps to build family resilience in the pivotal early years of a child’s life. Our specialist early intervention work delivering multi-disciplinary therapeutic play sessions, parent training/modelling, family social respite events and family support provides holistic family centred work aiming to build foundational skills for life

The Family Support Lead will coordinate our Family Support service across all locations providing holistic support to families of children with a physical disability/delay living in Hertfordshire, always keeping close adherence to best Safeguarding practice and procedures.

The role involves working with the Head of Family Service and Operations and Head of Development to develop the Support Worker team to deliver high quality family support. This may mean supporting families in group settings, family centres or in the home and holding caseloads with a holistic view in how to best meet need. Working closely with local stakeholders (including but not limited to schools, family hubs, social care, health and other voluntary sector organisations), the wider Playskill team and families, this role will deliver family-centred practice, ensuring positive outcomes for families.

We are looking for someone who has an understanding of Special Educational Needs and Disabilities and the challenges to navigate education, welfare and health systems. They will need to understand the needs of families and be able to work collaboratively.

The role will be responsible for the integration of our Support Worker team and family support services, ensuring best practice and identifying training needs as they arise.

You must be well organised and able to demonstrate the ability to develop strong relationships with a wide range of stakeholders. As a self-starter, you will be able to use your own initiative, can problem solve and prioritise, with good planning and organisational skills. You will be expected to manage your weekly diary ensuring you are offering timely, quality support across our sites and within the community. You will be expected to have a positive, resilient attitude, be able to work under pressure, meet deadlines and be flexible and adaptable.

All employees will be expected to make a commitment to Playskill’s core values of Respect, Compassion, Collaboration, Whole Family and Support.

What we can offer you

• Wellbeing support

• Supportive colleagues

• Pension

Diversity statement: 

Playskill is an equal opportunities employer and has a high number of team with caring responsibilities and is keen to encourage applicants from a diverse number of backgrounds.

Safeguarding statement:

Playskill is committed to the safeguarding and welfare of all children and young people. We expect all staff to share this commitment. Playskill has a full safeguarding policy and expects all staff to undergo safeguarding training.   

Closing Date:  5pm, Wednesday 17th December 2025

Interview date: Tuesday 6th January 2026

Interview location: Hemel Hempstead

Reg Charity no 1198233 (formerly 1122745). Funded by The National Lottery Community Fund.in

We are seeking an experienced and dynamic Fundraising Officer to join the fundraising team at the Batten Disease Family Association CIO (BDFA).

The BDFA, founded in 1998 is the only patient organisation in the UK for families affected by Batten disease, a rare and terminal neurodegenerative condition that affects children and young adults. The BDFA offers informed guidance and support to families and the professionals who work with them, as well as actively raising awareness, and promoting research into the management of Batten disease to improve patient care pathways and ultimately find a cure.

This is an exciting time to join the charity, which has grown to offer additional support services for families affected by Batten disease and to implementing a long-term strategy to develop its advocacy, education and research capabilities. Come and join our supportive team as we continue to build and develop the organisation and strengthen our financial resilience.

We’re looking for an individual who has some experience in fundraising, particularly leading on all aspects of community fundraising, developing and nurturing relationships with volunteer fundraising groups and individual supporters. The successful candidate will work under the guidance of our CEO to develop community fundraising maximising the funds raised by volunteer fundraisers and developing supporter engagement. The successful candidate will also work alongside our Trusts and Foundations Fundraising Officer to support our Trusts and Foundations income generation.

The Ideal Candidate for this role will have:

- Experience in all aspects of community fundraising including events, assisting fundraisers to develop imaginative fundraising ideas and inspiring new supporters to raise funds whilst maintaining relationships with existing supporters

- Experience in building and sustaining long-term relationships with fundraising groups and individual supporters

- Experience in managing effective and creative fundraising communications on social media and the website

- Ability to contribute to the overall Trusts and Foundations income stream, including proactively researching and identifying grant funding opportunities 

- Ability to lead on creative fundraising campaigns around key events such as Batten disease awareness day and Christmas

This job requires a motivated individual who has a passion for all those within our Batten community and a strong desire to support the development and financial growth of the BDFA. The role is full time (35 hours per week) and is home based with occasional travel around the UK to meet donors and support fundraising events.

The BDFA recognises the positive value of diversity and is committed to creating a diverse and inclusive team.  We encourage applications from all suitably qualified or experienced individuals, regardless of their race, gender, biological sex, disability, religion/belief, sexual orientation or age.

Salary £27k - £34k PA dependent on experience

Upload a CV and covering letter to apply

Apply by: Monday 15th December

Interviews for this role will take place on Monday 22nd December

Job summary 

At Malaria No More UK, we exist to end malaria – together. This deadly disease is preventable and treatable, yet a child still dies every minute. We refuse to accept that. 

We’re looking for a digitally fluent storyteller and campaigner to make malaria impossible to ignore on online global platforms. As our Global Digital Engagement Officer, you will work closely within the communications team to help lead the development and delivery of our digital engagement strategy, ensuring our content is insight-led, cuts through the noise, inspires action, delivers on objectives, and amplifies the voices of those on the frontlines of the fight against malaria. 

You’ll take our messages to the audiences that matter most: from world-leaders and political decision-makers to supporters and influencers. You’ll work across the organisation, helping ensure the people and stories that drive change are seen, heard, and shared. 
 
This is your chance to use your creativity and skills to save lives and change the future. 

Key Responsibilities 

Strategy & Planning 

• Support with the creation and delivery of a monthly, insight-led digital engagement and content plan , ensuring it adheres to the strategy, and aligns with MNMUK’s advocacy and campaign objectives and influencing global decision-making. 

• Manage and optimise channels and content from an agreed strategy, ensuring our messages reach and resonate with priority audiences in key geographies. 

• Support on all aspects of digital and content for multiplatform global campaigns and engagement moments (e.g. World Malaria Day, UNGA, G7, Davos). 

• Maximise reach and influence of Malaria No More UK’s  ambassadors and patrons to amplify messages and help the Malaria No More UK and Zero Malaria channels grow. 

• With the Head of Ambassador Relations and Creative Partnerships, devise a clear strategy for building a new pool of creator influencers engaged in policy and advocacy influencing. 

Content Creation & Publishing 

• With support from senior communications’ colleagues, you will ideate, and produce creative multi-channel content, sometimes supporting the management of agencies, freelancers, and partners to ensure delivery of world-class multiplatform campaigns.

• Provide digital, content, and social expertise across MNMUK and its partners, ensuring creatives, scientists, and advocates are amplified through coordinated digital strategies.

• Along with the Senior Digital and Content Manager, function as a digital, content, and social media advisor to the MNMUK team. 

• Maintain consistent use of agreed narratives and campaign messaging within brand guidelines. 

Engagement & Amplification 

• Support digital engagement with influencers, ambassadors, and decision-makers, using paid and organic tactics to drive advocacy impact. 

• Amplify voices of trusted messengers from endemic countries, world class scientists, Zero Malaria celebrity ambassadors, and influencers in target markets. 

Insight & Reporting 

• Use data and insight to support MNMUK’s mission. Generate weekly digital and social reports to provide insights and recommendations to senior leadership and partners, using insights to help refine strategy and improve impact. 

• Feed results into campaign planning and organisational learning. 

Website Management  

• Support the upkeep and optimisation of the organisation’s website by updating content, uploading blogs, campaign pages, and resources, ensuring accuracy, accessibility, and alignment with brand guidelines. Flag technical issues to external providers or the Senior Digital Manager as needed. 

Qualifications, skills, and experience  

Essential 

• Proven experience in managing social channels including publishing content and engaging with audiences. 

• Proven experience in creating original content for web and social channels. 

• Proven experience delivering digital engagement strategies for campaigns that influence decision-makers, ideally in advocacy, politics, or global health. 

• Knowledge of paid social strategy, SEO/SEM, audience segmentation, and analytics. 

• Knowledge of CMS tools, influencer tools, and analytics tools. 

• Proven ability to grow organic engagement across all channels. 

• Confidence advising senior leaders on digital strategy, with the ability to influence cross-organisational decision-making. 

• Strong understanding of accessibility, safeguarding, and ethical practice in digital spaces. 

• Knowledge of accessibility standards (e.g. WCAG) for digital content. 

• Familiarity with emerging AI and digital optimisation tools. 

• Ability to work proactively and independently in a fast-paced, mission-driven environment. 

Desirable 

• Experience in the NGO, advocacy, or global health sectors, or in a similar role for a corporate organisation. 

• Experience of A/B testing. 

• Understanding of UK political/media landscapes and responding to and monitoring it’s impacts your work. 

• Experience collaborating with international NGO, UN, and civil society partners, particularly in Africa. 

What We Offer 

• The opportunity to contribute to digital storytelling and engagement that influences the global malaria fight. 

• A collaborative, creative and mission-driven team culture. 

• Competitive salary: £37,000 

• Hybrid working, with one day a week in our shared workspace in London. 

• 10% employer pension contribution. 

• 28 days holiday plus bank holidays – with the period between Christmas and New Year as additional days off. 

• Opportunities for learning, development and global collaboration. 

• Opportunities for travel.

This job description and person specification is a statement of requirements at the time of writing and is not contractual or exhaustive. It should not be seen as precluding future changes after appointment to this role and may be amended over time in consultation with the senior leadership. 

MNMUK recognises the value of a team in which people from diverse backgrounds can introduce fresh ideas and contribute to delivering our mission to make Malaria No More.    

Candidates from historically marginalised or underrepresented backgrounds are encouraged to apply.  

As an Individual Giving Manager, your role will have overall responsibility for the operational delivery of the Individual Giving strategy. You will use proven fundraising techniques across print and digital to grow and diversify our programme, engaging with both new and existing audiences to support our work with children with brain injury and neurodisability.

You will also be responsible for developing and implementing legacy marketing plans, utilising channels including direct marketing, digital and events. Alongside this, your role will focus on our mid value programme, producing and developing campaigns and stewardship plans aimed specifically for this audience.

The Individual Giving team are a small and ambitious team who sit within Public Fundraising and form part of a wider Fundraising and Communications directorate. The team is responsible for generating around £1m in income a year, through recruiting new donors and building relationships with existing donors, including legacies and mid value supporters. We have ambitious plans for growth and, as part of a supporter marketing remit, are developing more holistic relationships with our supporter base.

Reporting to the Senior Individual Giving Manager, you will take overall responsibility for planning, managing and delivering innovative and impactful supporter campaigns across a range of channels. With the ability to resolve everyday challenges and obstacles independently, you will be expected to deliver a range of Direct Marketing fundraising campaigns through the full creative process, from briefing to concept, through to final delivery, as well as reviewing results and making recommendations. You will also be responsible for developing and implementing legacy marketing plans, utilising channels including direct marketing, digital and events. Alongside this, your role will focus on our mid value programme and producing and developing campaigns and stewardship plans aimed specifically for this audience.

Interview Date: 17 December 2025

Duties and Responsibilities:

Campaign project management:

• Plan, manage and deliver innovative and impactful supporter campaigns across a range of channels, including donor development, supporter acquisition and prize led fundraising activities.
• Support the Senior Individual Giving Manager in the setting of budgets and achieve income targets outlined in annual plans.
• Produce, take ownership of and implement medium to long-term product strategies for elements of the development and/or acquisition programmes – delivering all associated campaign activities, assessing the performance of each product against response and income targets, and managing these on an ongoing basis in order to meet or exceed targets.
• Produce clear and succinct briefs to agencies, suppliers and internal stakeholders.
• Use marketing judgement to proof, edit and develop compelling creative, and make sound decisions on proposals and testing plans.
• Work closely with the Data Manager, as well as Supporter Care, Communications, Events and Partnerships Fundraising to successfully deliver campaigns and evaluations.
• Continually test and learn across campaigns to improve performance, consistently looking to improve ROI and lifetime value across the programme.
• Manage contract and campaign agreements with external agencies, ensuring activities are delivered in a compliant way, adhering to GDPR and fundraising regulation including the Code of Fundraising Practice.

Management of supporter journeys:

• Develop effective welcome and supporter journeys, to help minimise attrition and increase the average lifetime value of donors.
• Ensure that new supporters are thanked and welcomed appropriately, with an emphasis on testing early-stage engagement.
• Support the creation and testing of an integrated supporter journey programme that is segment and channel based, in collaboration with colleagues across the wider Fundraising department.

Reporting and analysis:

• Closely monitor campaign results and provide updates on performance.
• Produce post-campaign analysis reports.
• Work with the Data Manager to develop and update existing reporting mechanisms.
• Make recommendations to improve the performance of future campaigns based on evidence and data.

Legacy marketing and administration:

• Develop and implement legacy marketing plans utilising channels including direct marketing, digital and events.
• Liaise with the wider Public Fundraising team to brief speakers and identify new speakers or ‘Legacy Ambassadors’ to help promote legacy fundraising at key events.
• Build one to one relationships with potential legacy donors, including taking them on tours of The Children’s Trust to showcase our service provision.
• Management of legacy administration including liaison with solicitors, executors, other charities (who are benefitting from the same estate) and family members.

Mid value programme:

• Work with Senior Individual Giving Manager to develop and implement the mid value donor fundraising strategy.
• Build and steward relationships with our mid value donors, developing relationships which inspire donors and supports them towards making significant gifts to The Children’s Trust and encourages long-term support.
• Identify and develop mid value prospects, as well as potential major donor prospects from within the mid value cohort for stewardship by the Philanthropy team.
• Collaborate with colleagues to build appropriate supporter journeys for mid value prospects and donors.
• Consider innovative ways of engaging mid value donors and prospects, such as targeted communications and events.

Developing insight, product development, competitor analysis and industry  perspective:

• Use existing research and insight, and where appropriate, undertake and commission new projects to derive new / further insight and analysis.
• Identify, research and develop new products, creative ideas and fundraising initiatives.
• Keep up to date with industry developments and act upon direct and digital marketing trends and statistics.

About Us

The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.

Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.

Staff Benefits

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits on our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.

We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.

Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.

Rehabilitation of Offenders

Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check.  Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected.  The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.

Equal Opportunity Employer

To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.

Online Searches

In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.

Supporter Stewardship Executive 

Role Focus Areas

Supporter Stewardship | Data Management and Reporting | Prospecting 

Details

Location: Hybrid - 1 day/week in London Bridge Office 

Annual Salary: £26,963 pro rata 

Hours: Part-time (21 hours a week)

Contract: Permanent (6 month probationary period)

Start Date: Early January 

Reporting to: Head of Fundraising and Communications

Job Outline

Neuroblastoma UK are seeking a highly organised, responsible and proactive professional to support the team in delivering top tier stewardship to supporters and support income growth. 

Someone who has excellent attention to detail, enjoys building relationships, and who always strives to ensure tasks are performed to the highest level, would thrive in this role.

Key Responsibilities

• Deliver warm supporter stewardship to fundraisers including making welcome calls, collating and posting out fundraising packs and attending fundraising events.

• Handle supporter enquiries via email and telephone

• Keep accurate data records of engagement, donations and fundraising

• Produce reports on supporter trends, and identify prospects to support growth

• Manage delivery of key challenge events including the London Marathon

• Own Fundraising Event Calendar - collaborating with Communications Officer on planning and drafting marketing 

• Support the Senior Communications Officer and Head of Fundraising and Communications in the delivery of all fundraising and communications activations; including in-memory fundraising, legacy and lottery.

• Fulfill shop orders managing inventory and updating stock levels

• Any other duties that working in a small organisations requires

Person specification

• Highly personable with the ability to develop warm relationships

• Responsible and organised

• Excellent phone manner, including sensitivity towards issues such as illness and bereavement

• Excellent written communication skills 

• Collaborative and willing to lend their support where most needed

• Commitment to our mission to find better treatment and a cure for children facing neuroblastoma 

Head of External Engagement

Clergy Support Trust is an organisation which “punches above its weight”, in terms both of the help provided to hardworking clergy households, and the influence we seek to have on Church culture. We are looking for an experienced communications professional, able to lead a broad function encompassing all aspects of our external engagement: media engagement, strategic communications, events and fundraising, so we are looking for someone with strong experience across these areas.

As member of the Senior Leadership Team, the Head of External Engagement will be joining the leading Anglican wellbeing charity, supporting thousands of households each year, as we embark on a new strategic period (2026-30) and at a pivotal point in our mission.

Key responsibilities include:

• To lead, manage and report on the work of the External Engagement team.

• To design and deliver communications relating to the charity’s 2026-28 Strategy, ensuring appropriate, informative content for colleagues, applicants, supporters, partners and stakeholders.

• To oversee delivery of our first ever Fundraising Strategy.

• To be the charity’s principal Press Officer, and to support the Chief Executive

• as the charity’s principal spokesperson.

• To oversee the charity’s growing programme of events.

If you have significant experience in a comparable role, with exceptional writing skills and an excellent understanding of strategic communications together with previous team and budget management experience, we would love to hear from you!

Supporter Services & Marketing Officer (Maternity Cover)
Location: Crewe (Office-based)
Contract: Full-time, 12-month fixed term
Salary: £26,000 per annum
Reports to: Head of Public Fundraising and Engagement & Digital Marketing Manager

Be the first voice of Railway Children.

We’re looking for a warm, organised and digitally minded individual to deliver outstanding service to our supporters. As the first point of contact for donors, community groups and the public, you’ll ensure every interaction—via phone, email, social or web—is positive and professional.

You’ll also support our fundraising and marketing teams with admin, digital content, and campaign delivery, helping us raise vital funds to protect children at risk.

Key Responsibilities:

• Manage supporter queries via inbox, phone and social media
• Send thank-you messages and fulfilment communications
• Maintain accurate supporter records (Donorflex)
• Support digital campaigns, website updates and online shop
• Assist with events, appeals and seasonal campaigns
• Build emails and social posts; monitor Facebook ads
• Keep marketing materials and templates up to date

What You’ll Bring:

• Excellent communication and customer service skills
• Strong admin and digital skills
• A proactive, team-focused attitude
• Passion for making a difference

Why Join Us?

At Railway Children, you’ll be part of a passionate, supportive team working to create real change. We offer flexible working conditions and a great opportunity to learn and develop. You’ll have the opportunity to make a meaningful impact every single day – and be part of a charity that truly values its people.

Join us and help us ensure we deliver the best supporter experience.

We’re working to build and grow a powerful movement of people to transform the experience of people living with Parkinson’s. A big part of how we will do that is by engaging and mobilising our existing supporters through a wide variety of channels to take additional actions in support of Parkinson’s UK 

Please note, this is a 12 month fixed term opportunity for maternity cover, starting in January 2026.

About the role 

In this role, you’ll be instrumental in devising and delivering the strategic plans to achieve our ambitions for supporter engagement, as well as leading the teams responsible for delivering email and supporter journeys across the organisation.

What you’ll do:

• Develop and implement a Supporter Engagement vision, purpose and roadmap that drives forward the work of the Supporter Engagement team 

• Build, lead and manage three high performing teams (Supporter Journeys, Supporter Engagement and Digital Fundraising), setting the strategic direction and embedding an open, inclusive and innovative team culture

• Lead on Existing Supporter audience planning to help us engage and activate more of our supporters 

• Build a full understanding of the current supporter experience and identify where improvements are needed to help us reach our strategic objectives

• Work closely with the Insight team to understand our existing supporters 

What you’ll bring:

• Demonstrable experience of managing and motivating high performing teams 

• A proven track record in delivering engaging, inspiring and effective comms that drive engagement and value

• Significant experience of effectively using email platforms, ideally Marketing Cloud, and harnessing the platform to deliver the email marketing strategy

• Experience of working on complex cross organisational projects to deliver agreed outcomes and results 

• Experience of working at a senior level, managing multiple stakeholders to deliver projects and lead busy teams

• Excellent knowledge of GDPR and PECR 

This is an exciting time for Parkinson’s UK and we would love you to join us!

Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.

Interviews for this role will be held in person at our London Office on Monday 8 December 2025.

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

Legacy Group Consulting LTD are recruiting on behalf of Solar Aid for a Supporter Care Officer;

Location: North East London

Contract: Full Time, Permanent – 37.5 hours

Salary: £27,900pa to £29,700pa – depending on experience

Closing Date: Wednesday 26th November 

Why this role matters

We are working with an amazing, international charity – Solar Aid where their mission is to light up every home, school and clinic in Sub – Saharan Africa by 2030, using safe, clean, solar power to recruit someone fantastic for this role.

This role isn’t just about tasks and responsibilities, it’s about joining a team where your voice is valued, your growth is supported, and your work genuinely makes a difference.

What you’ll be doing

As the Supporter Care Officer, you'll be part of wider fundraising team, reporting to brilliant Supporter Care Manager – a small but might team. You’ll be at the heart of helping deliver outstanding supporter care experience, assisting the smooth running of fundraising operations and smooth handling of non-supporter communications.

Your key responsibilities will include:

• Making sure every supporter feels heard, valued, and appreciated
• Managing donation processes and supporter communications with care and efficiency
• Supporting the team with admin tasks that keep everything running smoothly
• Working closely with colleagues across teams to create a brilliant supporter experience
• Develop and refresh supporter journeys across engagement channels, working with Engagement and Digital teams
• Review and refresh “thank you” materials, communications and processes.
• Respond to supporter enquiries received by phone and email, acting as a first point of contact for supporters.
• Contribute to the integrity of the database by amending supporter details as necessary and recognising areas for improvement to support the Supporter Experience Manager with maintenance of the CRM.

What you’ll bring

We’re not looking for someone who ticks every box - we’re looking for someone who’s curious, committed, and ready to learn. If you’ve got the following, we’d love to hear from you:

• Experience in customer service, supporter care, or a similar rolerking knowledge of online fundraising
• Strong communication skills and a real empathy for people
• Good working knowledge of online fundraising
• Comfortable using databases, emails, and admin systems – they use Salesforce – if you have experience of this, would be advantageous
• A positive attitude and a willingness to pitch in

What’s in it for you

The chance to be part of an organisation that’s making tangible impact

• Supportive, inclusive team culture
• A working environment where new ideas and testing new things is strongly encouraged.
• Hybrid/flexible working options
• Opportunities for training, learning and growth
• 7% employer pension contribution
• 25 days’ annual leave

How to apply

If this sounds like your kind of role, we’d love to hear from you.

You can apply by sending your CV and a short cover note to Seema Choudhury at Legacy Group Consultancy LTD 

If you are shortlisted for interview stage (it will be a 2 stage interview process – one informal chat online and one formal interview at the London office with an interview panel. Interview dates to be confirmed)

A note on equity

We actively encourage applications from people with backgrounds that are underrepresented in the charity sector. If you need any adjustments to take part in the recruitment process, please don’t hesitate to ask - we’re here to make this accessible to everyone.

Let's build your legacy together

JRS UK is recruiting two full-time Fundraising and Communications Officers as part of our Communications, Fundraising, and Advocacy team. You’ll be part of a mission that restores dignity, hope, and agency to people rebuilding their lives after displacement. Whether you're crafting a fundraising appeal, sharing stories on social media, or meeting with refugee friends to help supporters understand their experiences, your work will have real impact. If you're passionate about justice, creative in your communication, and eager to build meaningful relationships, this is your chance to make a difference every single day.

1. Supporter engagement:

• Thank and record donations; maintaining up-to-date supporter records

• Support outreach through JRS UK events such as our Advent Service and report launches

• Represent JRS UK at external events such as Greenbelt festival or the National Justice and Peace Network conference

• Undertake talks and appeals in parishes or schools

2. Digital and Offline communications:

• Produce and distribute printed materials (e.g. quarterly newsletters; publicity materials; parish resources)

• Maintain and develop JRS UK’s digital presence (e.g. website; social media; eupdates)

 • Capture and manage digital assets (such as audio, photographs, and videos)

 • Develop content for JRS UK’s website, newsletters, and social media – scoping and drafting content that champion refugee voices, shares our work, or engages supporters in our advocacy

• Analyse web traffic and social media engagement to inform future activity

3. Appeals:

 • Support the delivery of JRS UK’s three direct-mail appeals (Advent, Lent, World Day of Migrants and Refugees) and our annual legacy appeal by:

            o Researching and drafting content

            o Curating and segmenting data

            o Sourcing and producing visuals

4. Trust fundraising

• Steward relationships with some small and medium sized trusts

• Draft and submit grant applications and reports

5. Other duties as required by the Communications and Fundraising Manager or Head of Communications, Fundraising and Advocacy

Salary: £30,000 - £32,700
Contract: Fixed-term (18 months)
Location: London Hybrid
Deadline: 24th November 
Benefits: Flexible working, health and wellbeing support, Simplyhealth cash plan, generous pension (up to 10%), life assurance, and more

We are delighted to be working with the amazing Arthritis UK as they look for a Supporter Journey Officer to join their Innovative and Performance team on a fixed-term contract. This is a fantastic opportunity to help shape how the charity engages with its supporters, ensuring they feel valued and inspired to take action in the fight against arthritis.

In this role, you’ll assist the Supporter Journey Manager in developing and delivering an inspiring and impactful programme of stewardship for Arthritis UK’s contactable community. You’ll play a key part in creating integrated supporter journeys that build loyalty and inspire action, managing communications across multiple channels including email, post, and SMS.

You’ll also work collaboratively with colleagues across the Income and Engagement directorate to embed a fundraising and engagement culture, optimise supporter experiences, and provide insight-led evaluation to support future development.

To be successful as the Supporter Journey Officer, you will need:

• Experience writing in different styles and producing content for varied audiences
• Proven ability to deliver audience-focused engagement strategies and communications
• Strong data analysis and problem-solving skills with an insight-led approach

If you would like to have an informal chat or discuss this role in more detail, please give us a call and ask to speak to Jake with the job reference 2754.

Ashby Jenkins Recruitment are a specialist charity recruitment agency. We use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector — you can read more about our commitment to diversity here.

We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.

If enough applications are received, the charity reserves the right to end the application period sooner.

We're looking for an enthusiastic Research and Engagement Officer to plan and deliver engagement and research for our core and project work. This role involves listening and reaching out into communities to understand the experiences and concerns of local people using health and social care services and presenting this feedback to those planning and running services.

An ideal candidate is someone who walks into a room full of strangers and comes out with contacts, stories and having built a trusting connection. This role will include going out to geographical and communities of interest with an aim of making sure that we hear from all of the diverse communities of Wakefield District.

We recognise that research can be a term that puts people off, but we want to make research accessible and manageable for everyone. So, put simply, our research projects are always focussed on hearing from a specific community and we use different methods to reach them effectively and to capture their comments in ways that resonate and have impact. 

Purpose

To plan and deliver engagement and research for Healthwatch Wakefield’s core and project work. To understand the experiences and concerns of people using health and social care services in Wakefield District and represent this feedback to service providers and commissioners. The role involves some analysis of data and intelligence to influence change and improve services.

Main Duties and Responsibilities

This is a dynamic role with lots of opportunity to make it your own. We have a small team of Research and Engagement Officers, and each works slightly differently to achieve the shared goal of reaching out and exploring ways to capture and interpret the experiences of people who use local services. The main functions are:

• Engagement
• Research and Project Management
• Data and Intelligence Analysis

Person specification

Essential Criteria:

• Experience of engagement, particularly with seldom heard groups and communities.
• Strong communication and interpersonal skills.
• Strong teamwork skills.
• Capable of working independently and managing a varied workload.
• Experience of using various engagement methodologies, including surveys, focus groups, interviews, and community meetings.
• Experience working with, networking, and developing partnerships with a range of people, including project stakeholders, diverse community groups, and other organisations.
• Experience using various research and engagement methodologies, including surveys, focus groups, interviews, and community meetings.
• Proficient in Microsoft Office, including PowerPoint and Word.
• Commitment to the principles and values of Healthwatch.
• Demonstrates empathy, integrity, and a drive to influence positive change in health and social care.
• Willingness to travel within the Wakefield area.
• Ability to work flexible hours, including occasional evenings and weekends.

Desirable Criteria:

• Experience in data analysis, both quantitative and qualitative.
• Experience producing impact-focused reports and summary documents.
• Familiarity with local services and community needs.
• Knowledge of the voluntary and community sector, especially in Wakefield District.
• Good understanding of health and social care sectors, especially within the Wakefield area.

Location: Loughborough, England (Travel required to all Baca Services locations)

Contract Type: Permanent

Salary: £24,754 - £28,454 per annum FTE

Working Hours: 37.5 hrs per week (including evening and weekend hours on a rota)

Start date: January 2026

About Us:

Baca is dedicated to providing support and care to 16 to 18 year old unaccompanied asylum seeking children who are newly arrived in the country, helping them rebuild their strength, dignity, and hope for the future. We work closely with social workers and representatives from other agencies to benefit the young people in our care.

Role Overview:

As a Support Worker, you will be a key worker for several young people in Baca's care, providing high-quality holistic and therapeutic support for their transition to adulthood. You will deliver services in line with Baca’s Theory of Change, ensuring the highest quality outcomes in physical and emotional wellbeing, education, employment, training, social engagement, and personal safety.

Key Responsibilities:

• Provide high-quality support and care to young people, ensuring their holistic development.
• Work proactively to safeguard young people and resolve any issues that arise.
• Be a role model, offering care and compassion without discrimination.
• Support young people in developing essential life skills and preparing for independent living.
• Engage young people in education, vocational training, and hobbies.
• Foster positive relationships within the community and support social engagement.
• Plan and participate in day trips and annual residential weeks.
• Develop partnerships with social workers, solicitors, teachers, volunteers, and other partners.
• Maintain excellent communication and keep accurate records.

Requirements:

• Alignment with Baca’s values and mission.
• Ability to respond to change and work as part of a diverse team.
• Self-motivated, proactive, and able to take initiative.
• Knowledge of safeguarding practices and issues faced by unaccompanied young people.
• Relevant training or willingness to complete essential training within the first year.
• Experience working with young people, especially in cross-cultural settings.
• Excellent communication, organizational, and ICT skills.
• Driving licence and access to a car.
• Enhanced DBS check required.

Personal Attributes:

• Approachable, reliable, and a strong team worker.
• Supportive, responsible, and personable.
• Flexible and able to work occasional evenings and weekends.

Holidays and benefits:

• 33 days’ holiday a year (pro rata for part-time staff) including bank holidays.
• Pension scheme
• Health & Wellbeing programme
• Free parking
• Casual dress

How to Apply:

If you are passionate about making a difference in the lives of young asylum seekers and have the skills and attributes we are looking for, we would love to hear from you.

Please note: You must have the right to work in the UK for this role as Baca is not on the Home Office list.