Supporter engagement officer jobs

SOS Children’s Villages exists to ensure that each child and young person grows up with the healthy relationships they need to become their strongest selves. Working around the world, we focus on supporting children and young people who don’t have, or who are at risk of losing, parental care.

We are now looking for a UK-based Supporter Care Officer to provide high quality supporter care to all of our Individual Giving (IG) supporter types.

• Acting as a reliable first point of contact
• Handling queries and tasks efficiently
• Maintaining accurate records
• Improving and streamlining processes
• Collaborating with colleagues to achieve results. 

If you are self-motivated, with excellent communication skills and good attention to detail, looking for a key role within a friendly, flexible, and supportive team, then this could be for you!

To Apply

Please read the full Candidate Pack attached which contains the entire job description, essential postholder criteria, and person specification and submit a copy of your CV and a covering letter.

The deadline for applications is Sunday 25th January, 11.59 pm UK time. 

Location: Hybrid - at least one day per week is required in our Cambridge office (CB2 1AB). Occasional travel to Cambridge or London will be required for meetings or collaborating with colleagues. 

Please note: The post-holder is required to reside in the UK at reasonable travel distance to attend the office weekly. We are unable to provide employment sponsorship if required and unfortunately cannot progress applications without the required right to live and work in the UK on a permanent contract.

About Sheldrick Wildlife Trust UK

The Sheldrick Wildlife Trust (SWT) is a pioneering conservation organisation, working across Kenya to protect endangered wildlife and preserve habitats for future generations. Through projects including our world-renowned Orphans’ Project, veterinary interventions, anti-poaching operations, and community outreach, we are dedicated to securing a future for wild species. Sheldrick Wildlife Trust UK plays a vital role in supporting conservation projects, raising funds, cultivating donor relationships, and engaging supporters to sustain and build upon life-saving work in Kenya.

The Role

We are seeking a motivated, detail-oriented Fundraising Support Officer to join our UK team. This is an excellent opportunity for someone passionate about wildlife conservation, eager to learn, and looking to develop a career in fundraising and supporter care.

The Fundraising Support Officer will be central to ensuring our supporters receive the highest standard of care. Working across individual giving, corporate partnerships, trusts and foundations, and retail, the postholder will gain valuable experience in many areas of charity fundraising and supporter engagement.

Key Responsibilities

• Support to the Retail Manager, including acting as first point of contact for order enquiries, exchanges, and returns, and assisting with fulfilling orders from the charity’s online shop.
• Supporter care, to include answering email, post, and telephone correspondence, providing receipts and donor follow-up.
• Accurate recording of donations and correspondence on the charity’s CRM system.
• Support the regular giving and orphan adoption programmes.
• Assist in identifying opportunities with corporate partners and charitable trusts.
• Support the Communications team by drafting and proofreading thank-you letters, donor updates, and impact reports.
• Assist in developing and attending charity events.
• Assist with general fundraising administration and other duties as required by the team.

Person Specification

Essential:

• Demonstrable experience in building relationships with customers or stewarding supporters and donors.
• Excellent written and verbal communication skills, with a polite and professional manner.
• Strong organisational skills and attention to detail.
• Confident using Microsoft Office (Word, Excel, Outlook) and comfortable learning new systems.
• Familiarity with CRM systems and/or handling supporter or customer data.
• Experience in customer service and administration.
• Ability to work both independently and collaboratively in a small team.
• Enthusiastic, proactive, and willing to take on a variety of tasks.
• Ability to manage multiple priorities in fast-paced environment.
• A genuine interest in wildlife conservation and the mission of Sheldrick Wildlife Trust.

Desirable:

• Minimum two years’ experience in donor care or fundraising in the charity sector.
• Experience drafting written communications for a public audience.
• Understanding of the UK charitable sector and fundraising principles.
• Understanding of data protection, including GDPR.

What We Offer

• A supportive and friendly team environment.
• Opportunities for professional development in fundraising and supporter care.
• The chance to play a key role in protecting wildlife and habitats through one of the world’s most respected conservation charities.

If you believe you are well suited to the role, please send us your CV and one-page cover letter by clicking the 'Apply' button on this page. Use your cover letter to tell us about your previous experience and why you want to work for SWT UK. Applications without a cover letter will not be considered.

Early application is encouraged as we will be reviewing applications throughout the advertised period and reserve the right to close the advert at any time. All applicants must have the right to work in the UK. We are not able to support visa or work permit applications for this role. (No agencies, please).

Policy Campaigns Officer

A permanent position has arisen as part of the continued growth of our campaigns work within our friendly Policy, Public Affairs and Campaigns department. The Policy Campaigns Officer will play a key role in helping the charity deliver high-impact campaigns that mobilise supporters, influence policy, and raise awareness of issues relating to dementia research.

Working across digital and offline channels, you will support integrated campaign planning and delivery, contribute to evaluation and insight, and coordinate activity across multiple teams.

This exciting role will tackle complex issues, offering opportunities to work on innovative public-facing campaigns, digital engagement, and translating policy objectives into compelling actions and messages that drive measurable change for people living with, and affected by, dementia.

Key Responsibilities:

Campaign development and delivery

· Support the development and delivery of campaigns aligned to the charity’s strategic policy objectives.

· Help design campaign plans, including objectives, audiences, tactics, timelines and evaluation measures.

· Deliver campaign activity across a range of channels, both digital and offline.

· Work with colleagues across the organisation to ensure campaigns are evidence-led, inclusive and aligned with organisational priorities.

· Monitor campaign performance and contribute to evaluation and learning.

· Act as a point of contact for work with external agencies and suppliers.

Influencing and supporter mobilisation

· Support efforts to influence decision-makers by mobilising supporters and amplifying public voices.

· Work with policy and public affairs colleagues to align public-facing campaign activity with political influencing messaging and objectives.

· Help build and maintain relationships with supporters, volunteers, partner organisations and coalitions.

· Assist with producing campaign briefings, messaging and supporter-facing materials.

Communications and digital campaigning

· Work closely with communications and digital teams to deliver integrated campaign content.

· Support the development of email, social media and online action tools to engage supporters.

· Adapt campaign messages for different audiences, ensuring clarity, accuracy and impact.

· Contribute to content planning and delivery to maximise reach and engagement.

Events and engagement activity

· Support the planning and delivery of campaign-related events, both online and in-person.

· Represent the charity at relevant events, meetings and conferences as required.

· Assist with coordinating meetings and briefings involving supporters, stakeholders and internal teams.

· Liaise with colleagues, supporters and external partners to ensure effective delivery of campaign activity.

What we are looking for:

· Experience supporting or delivering public-facing campaigns, advocacy or engagement activity

· Understanding of how campaigns can influence decision-makers and public opinion.

· Experience of digital campaigning or supporter mobilisation

· Experience of working collaboratively with colleagues across different teams

· Experience of building positive relationships with supporters, stakeholders or partners

· Excellent written and verbal communication skills, with the ability to adapt messages for different audiences

· Strong organisational skills and the ability to manage multiple tasks and deadlines

· Ability to work both independently and collaboratively within a team.

· IT literate, with experience using Microsoft Office and digital tools

· Commitment to the charity’s vision, mission and values

· Proactive, flexible and solution-focused approach to work

· Strong team player with the ability to use initiative

· Willingness to learn and adapt in a fast-moving environment

· Willingness to work outside of regular office hours during busy periods (e.g. campaign launches or events)

Additional Information:

Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £30,000 per annum, plus benefits.

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 1st February 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.  Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website.

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure. 

Fundraising & Community Engagement Officer

Start Date: March 2026

Salary: £32,026.23 - £33,820.47 FTE (pro rata for part time) per annum (3-5 days)

Contract: 52 weeks - Full or Part time (3-5 days)

Closing Date: Friday 23rd January, 2026 at 12:00pm

Fundraising & Community Engagement Officer vacancy.

We have a new and exciting opportunity for a Fundraising & Community Engagement Officer to join our Communications, Marketing & Engagement team. You will lead a range of fundraising and community engagement activities – from writing high-quality grant applications to developing local partnerships, sponsorships and community-based opportunities.

We’re looking for someone with excellent communication skills, proven experience in fundraising and the confidence to build strong relationships with supporters, partners and community organisations. You’ll bring a genuine passion for generating income, connecting people and building inclusive communities.

You’ll be proactive in identifying and pursuing funding opportunities, engaging directly with potential partners and promoting our work to grow Homefield’s supporter base. You’ll also coordinate fundraising events, develop compelling stories that showcase our impact and contribute to strategic projects that enhance our reputation and long–term sustainability.

This varied role combines relationship-building, income generation, community engagement and creative problem-solving – ideal for someone who enjoys connecting people, spotting opportunities and making a tangible difference.

We value lived experience of autism and encourage you to mention this in your application if you feel comfortable.

The Fundraising Officer will drive the growth and diversification of income for both The Police Treatment Centres and The Police Children’s Charity. The role is responsible for developing, managing, and expanding a range of fundraising channels—including third-party fundraising, grants and trusts, charity lottery and corporate sponsorship. By building strong relationships, identifying new opportunities, and delivering effective fundraising initiatives, the Fundraising Officer will play a key role in strengthening the long-term resilience and impact of both organisations.

Main responsibilities of the role:

• Support and develop relationships with individuals, community groups, and corporate partners undertaking independent fundraising activities. 
• Provide guidance, resources, and materials to ensure fundraisers are supported and aligned with brand values. 
• Monitor and evaluate third-party fundraising income and activities to maximise opportunities.

About the Role

Headway East London is looking for a creative and values-driven Communications Officer to support and develop the voice of Headway East London – working with our community of brain injury survivors, volunteers, and staff to co-produce content that shares our stories, increases awareness and broadens our reach.

You’ll play a central role in promoting our services, supporting income generation, and amplifying the voices of our members through a range of marketing and communications activity. You’ll balance digital know-how with a collaborative approach, developing accessible, engaging content across channels including our website, social media, e- newsletters, and print materials.

If you’re passionate about inclusion and creativity and are interested in working collaboratively to ensure our communications reflect the unique identity, voices, and values of our organisation, then this is your role.

Principal Duties and Responsibilities

Marketing & Communications Delivery

• Deliver and support the implementation of our communications and marketing strategy across all channels (digital and print).
• Support a regular calendar of activity across social media platforms (Instagram, Facebook, LinkedIn, BlueSky, YouTube) to maintain and grow a network of online supporters.
• Support on maintaining and developing content for the Headway East London website (using WordPress and Elementor), including blog posts, service pages and events.
• Create engaging, relevant and accessible content including copy, video, photography, audio and graphics (using Canva), in line with brand guidelines and accessibility principles.
• Co-ordinate monthly e-newsletters and other communications using Mailchimp to a variety of audiences.

Community & Co-Production

• Work with our members(services users - people with brain injury),volunteers and staff to co-create content that reflects their voices and experiences.
• Ensure accessibility is embedded in all communications, including use of plain English, inclusive visuals, and a variety of formats.
• Engage the wider Headway East London community in developing campaigns, storytelling, and communications planning.

Campaigns, Partnerships & Income Generation

• Support fundraising and development teams to plan and deliver digital campaigns that increase donations, engagement and awareness.
• Explore opportunities for brand development, partnerships and earned media that align with our values and strategic priorities.
• Maintain and strengthen relationships with local and national media outlets and stakeholders.

Internal Communications

• Support internal communication needs across the organisation, helping teams stay informed and connected across multiple sites.
• Help develop internal resources and templates that enable teams to produce consistent, values-led communications.

Key Relationships - Internal and External

Internal: Members (service users), Volunteers, Day Service Co-Ordinators,
Service Leads of Departments, Director of Fundraising.

External: Public Audiences, Partner Organisations, Contractors e.g. Website
Developers, Graphic Designers, Press.

Other

Apply the Headway East London values and behaviours to every aspect of the role at all times.

Protect and enhance the interests and reputation of Headway East London internally and externally.

Commit to the organisational principles of: coproduction equity, diversity and inclusion sustainability.

Headway East London is an Equal Opportunities Employer and we are committed to ensuring that all staff are motivated, skilled and rewarded by their work. We welcome applicants regardless of race, religion or belief, colour, national origin, sex, sexual orientation, disability, age and other protected status as required by law. We promote and protect human rights; they are the foundation of what we do. We want to be an inclusive place where a diverse mix of talented people want to come and contribute their unique strengths and perspectives. We are focused on equality and believe that all the fascinating characteristics that make us different, make us more able to deliver our life-changing work with passion and creativity.

Benefits

• Flexible working arrangements 
• 40 days paid leave per year: 25 days annual leave, 8 bank holidays, 3 days between Christmas and New Year and 4 wellbeing days
• Strong commitment to professional development with a dedicated training budget
• Annual performance and pay progression reviews
• Up to 5% pension contribution
• Cycle to work scheme
• Employee Assistance Programme offering access to free therapy
• Work phone and laptop
• A supportive and inclusive culture with regular team social events
• Scope to take real ownership in a fast-growing charity   

Personal development programme: 

• You will have a line manager dedicated to growing your strengths and supporting your professional skills development 
• You can work with your manager to set your own objectives within the scope of the job description 
• You will have a dedicated buddy within the team 
• You will take part in external and internal training to help grow your knowledge and skills

Please note that care-experienced applicants who meet the essential criteria will be guaranteed an interview. We are actively trying to increase the diversity of our team and we encourage applications from people from minoritised ethnic backgrounds. We are dedicated to being a workplace where everyone feels a sense of belonging and where diversity is celebrated. In our last staff survey, 95% said they feel a sense of belonging at Settle. Please see our website for more information on our approach to Equity, Diversity and Inclusion. 

We are looking for a Partnerships Engagement Officer to join us at this exciting stage in Settle’s development. Over the next few years, we aim to significantly grow the number of young people we are working with while maintaining the quality and impact of our programme. The Partnerships Engagement Officer will join the Business Development Team, reporting to the Senior Partnerships Manager. You will be integral to helping us to grow our reach so that we can work with more care-experienced young people across London. 

The successful candidate will nurture and strengthen our existing partnerships to maximise referral numbers. The core of the role will be to build strong formal and informal relationships with partners and increase awareness and a deeper understanding of Settle’s work. You will make regular in-person visits to Local Authority, Housing Association and charity referral partners across London to promote the Settle programme and ensure our offer is well understood and uptake is maximised.  Ideally, you will spend some of your time working from partner offices. 

With some experience of working for or with local authorities, housing associations or charities, you enjoy working collaboratively to improve processes and widen access to opportunities in order to create better outcomes for young people. This role will suit someone who can work independently and appreciates variety in their work: one day you might enjoy a lively conversation with a group of social workers and another you will delve into the data to produce informative reports for partners.

Reporting to Director, Supporter Engagement
Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Akshaya Patra UK is not able to offer visa sponsorship.

We are seeking an enterprising, organised individual to join Akshaya Patra UK as our Supporter Engagement Officer. The role is a joyfully versatile one which requires planning, coordination, and a strong 'make it happen' attitude. As the first point of contact for supporters, community groups, and partners, the candidate will ensure every interaction, whether by phone, email, social media, or in-person, is positive, timely, and professional.

A key part of the role will be to build and grow volunteer chapters across the UK, developing local champions who increase awareness and funds for Akshaya Patra. Even as the candidate will invite new supporters to join our mission, managing supporter relationships with a defined portfolio of donors, monitoring income, and contributing to data analysis related to supporter engagement and projects is a key part of the role. In addition, maintaining the inventory of supporter engagement tools and merchandise, ensuring materials are organised, available, and effectively used to inspire supporters.

Knowledge of British culture and geography is welcome, while familiarity with India, its regions, and Indian languages is an added advantage. You will attend meetings and events in London and other parts of the UK as required, with the flexibility to work remotely at other times. The role will play an important part in shaping our future plans and helping us grow our income and impact in the years ahead.

Key responsibilities

• Manage supporter enquiries, building strong relationships and offering excellent stewardship at every stage.
• Adopt an enterprising, creative mindset to engage a wide variety of donors and community groups across the UK, thinking innovatively about supporter involvement.
• Send timely thank-you messages, acknowledgements, and fulfilment communications, ensuring supporters feel valued and informed.
• Maintain accurate and up-to-date supporter records, monitor income received, and support data analysis to track trends and project future income.
• Assist with events, appeals, and seasonal campaigns, contributing to planning, logistics and delivery, and ensuring all activities reflect Akshaya Patra’s mission and priorities.
• Manage the inventory of supporter-care tools, and place orders for new and innovative engagement tools.
• Develop and produce bespoke supporter and volunteer packs, tailored to motivate and equip individuals and groups to champion our cause.
• Work collaboratively with the Supporter Engagement and wider fundraising teams, ensuring a cohesive, collaborative, and mission-driven supporter journey.
• The responsibilities outlined above are not exhaustive and may evolve as the organisation develops. Flexibility and collaborative spirit are essential in a growing charity environment.

Requirements

• Excellent communication and interpersonal skills, with the ability to support, engage and inspire a wide range of supporters and volunteers.
• Strong administrative and digital skills, including confident use of databases, spreadsheets, emails, and online communication tools.
• A hands-on, proactive approach, with the ability to problem-solve, adapt quickly, and take initiative to make things happen.
• A positive, collaborative, and team-focused attitude, with a willingness to contribute to shared goals.
• A genuine desire to make a meaningful difference in the lives of children facing disadvantage.

Chelsea or Sutton (with 1 day a week working from home)

About Us

The Royal Marsden Cancer Charity raises money to save the lives of people with cancer, everywhere. We ensure our nurses, doctors and research teams can provide the very best care and develop life-saving treatments, which are used across the UK and around the world. Join our ambitious and supportive Individual Giving Team and help us deliver our most ambitious fundraising strategy yet.

What You’ll Be Doing

As our Individual Giving Assistant – Supporter Retention & Development, you’ll play a vital role in supporting our fundraising campaigns and projects, helping to retain and maximise the lifetime value of our supporters. You’ll be one of the first points of contact for our donors, providing exceptional supporter care and ensuring every supporter feels valued. Your day-to-day will include:

• Responding to supporter enquiries by phone and email, ensuring all queries are handled efficiently and with care
• Thanking donors and personalising communications to build strong relationships
• Accurately recording and processing donations, including “in memory” gifts, and updating supporter records on our database
• Supporting the delivery of fundraising campaigns, including creating timing plans, checking data, and monitoring stock levels
• Managing invoices and supporting the team with administrative tasks
• Working with colleagues and volunteers to deliver the best possible supporter experience

What We’re Looking For

You’ll be an enthusiastic team player with:

• Excellent organisational skills and attention to detail
• Strong interpersonal and communication skills, both written and verbal
• The ability to prioritise, manage multiple tasks, and meet deadlines
• A proactive, flexible approach and willingness to support the team as needed
• Good working knowledge of Microsoft Office (experience with customer databases is desirable)
• Commitment to providing outstanding supporter care and working in a supporter-focused environment

Previous experience in customer or supporter service, office administration, or the charity sector is desirable but not essential – full training will be provided.

Why Join Us?

We’re a values-driven charity committed to saving lives by funding world-leading research, treatment, and care at The Royal Marsden. You’ll be part of a collaborative, ambitious, and kind team, with plenty of opportunities for learning and development.

What we offer:

• 27 days annual leave (rising with length of service), plus UK bank holidays
• Up to 6% employer pension contributions (increasing with service)
• Enhanced maternity and adoption pay
• Life insurance and employee assistance programme
• Flexible and hybrid working options (work from home one day a week)
• Access to subsidised staff restaurants, wellbeing initiatives, and more
• Bright, modern offices in Chelsea and Sutton, with excellent transport links

Inclusion Matters

We are committed to building a diverse and inclusive workforce that reflects the communities we serve. We welcome applications from all backgrounds and walks of life.

If this sounds like the opportunity for you, we’d love to hear from you.

How to apply:
Please submit your application as soon as possible, as we may close the vacancy early if we receive a high volume of applications.

We’re looking for a Supporter Care Executive to join our team

Salary:  £28,390

Base: Central Edinburgh/hybrid

Hours: Full time and permanent.  35 hours a week (9am-5pm Monday to Friday, with a one-hour lunch break). The office is open 8am - 7pm daily and our hybrid working policy requires all full-time employees to work at least two days a week in the Edinburgh office. 

Benefits: 10% employer pension contribution; private medical insurance; employee assistance programme and counselling service; enhanced maternity/paternity/adoption pay; enhanced sick pay; 31 days’ paid holiday/year plus four paid winter public holidays; 2-weeks’ fully remote working/year; three days’ paid carer leave/year; death in service benefit; cycle to work and travel season ticket schemes.

To support the Team’s work-life balance, we work a nine-day fortnight where the charity is closed every second Friday.  

About the role and why we need you

This is more than a customer service role. As part of our sector-leading Supporter Care Team, you’ll be building meaningful relationships with extraordinary people, our supporters, known as Curestarters. Through warm, honest and respectful communication, whether you’re speaking on the phone, replying to an email or writing a letter, you can take pride in making supporters feel valued and connected to Worldwide Cancer Research.

We are looking for someone who is organised, has great attention to detail while being comfortable juggling a variety of tasks, knowing that strong administration is just as important as meaningful conversations. You’re motivated by doing things well, enjoy supporting fundraising activity, and understand that every interaction is an opportunity to strengthen loyalty and trust.

This role also includes administration of gifts supporters leave in their Wills; these tasks need to be handled with care and sensitivity. Prior experience in this area is not required, and full training will be provided.

As the first point of contact for Worldwide Cancer Research, you’ll be a positive ambassador for our Curestarters and our mission. You share our values and are motivated by the chance to play your part in starting new cancer cures.

Liberty and its supporters have been a force for fairness, dignity and respect in our society for more than 90 years. Now, at this crucial turning point in British political history, we’re looking for an experienced and motivated Individual Giving Officer to play a key role in growing Liberty’s supporter base and delivering an excellent supporter experience, to ensure that, together, we are strong enough to face the challenges ahead.

Joining our Communications and Engagement Team, you’ll be part of a passionate team that raises around £1 million annually from individual donations and membership contributions – income that drives Liberty’s public campaigning, legal work and investigative journalism.

This is an exciting moment to join us as we embed a new individual giving strategy and explore new and existing channels to strengthen our fundraising. You’ll support the recruitment of new supporters (particularly through digital channels), develop data‑driven supporter journeys, and ensure our members and donors feel informed, valued and connected to Liberty’s impact. You will also lead on producing supporter materials, work closely with colleagues across the organisation, and act as the main point of contact for our supporters.

If you’re a collaborative fundraiser with excellent communication skills, confident using fundraising databases and systems, and passionate about human rights, we would love you to help shape the next chapter of Liberty’s individual giving programme.

Liberty offers flexible working and is committed to employee development. We aim to encourage people from all backgrounds to work with us and are particularly interested in hearing from people from minority backgrounds and all socio-economic sections of society. Liberty supports hybrid working, with a minimum office attendance two days per week in the Westminster office.

The deadline for applications is 9am Monday 9 February 2026

Applications received after this deadline will not be considered.

Please be aware that we do not accept CVs for this role. All applicants must complete the application form to apply.

First round interviews will be held on Monday 23 February 

Second round interview will be held on Monday 2 March 

Apply via the job board on our website. 

Supporter Stewardship Executive 

Role Focus Areas

Supporter Stewardship | Data Management and Reporting | Prospecting 

Details

Location: Hybrid - 1 day/week in London Bridge Office 

Annual Salary: £26,963 pro rata 

Hours: Part-time (21 hours a week)

Contract: Permanent (6 month probationary period)

Start Date: ASAP

Reporting to: Head of Fundraising and Communications

Job Outline

Neuroblastoma UK are seeking a highly organised, responsible and proactive professional to support the team in delivering top tier stewardship to supporters and support income growth in our small team of 3 staff, closely supported by a volunteer trustee board. 

Someone who has excellent attention to detail, enjoys building relationships, and who always strives to ensure tasks are performed to the highest level, would thrive in this role.

Key Responsibilities

• Deliver warm supporter stewardship to fundraisers including making welcome calls, collating and posting out fundraising packs and attending fundraising events.

• Handle supporter enquiries via email and telephone

• Keep accurate data records of engagement, donations and fundraising

• Produce reports on supporter trends, and identify prospects to support growth

• Manage delivery of key challenge events including the London Marathon

• Own Fundraising Event Calendar - collaborating with Communications Officer on planning and drafting marketing 

• Support the Senior Communications Officer and Head of Fundraising and Communications in the delivery of all fundraising and communications activations; including in-memory fundraising, legacy and lottery.

• Fulfill shop orders managing inventory and updating stock levels

• Any other duties that working in a small organisations requires

Person specification

• Highly personable with the ability to develop warm relationships

• Responsible and organised

• Excellent phone manner, including sensitivity towards issues such as illness and bereavement

• Excellent written communication skills 

• Collaborative and willing to lend their support where most needed

• Commitment to our mission to find better treatment and a cure for children facing neuroblastoma 

The Equality Trust is looking for a motivated and organised Senior Digital Engagement Officer who enjoys working in a high trust, high autonomy environment with remote, supportive line management. We offer a dynamic, friendly team and an empowering and flexible working environment. Equality Trust is committed to diversity, equity and inclusion in recruitment. We know that organisations with a diverse team perform better, and we particularly welcome applications from those who identify as from the Global Majority, working class, LGBT+, disabled and older applicants.

About Us

We are a fast-growing, mission-led charity providing tailored support across mental health, physical rehabilitation, nutrition and wellbeing. Our work is informed by lived experience and driven by our mission that every young adult with cancer and their families/carers have the tools and support they need to live well and feel empowered.

Role Purpose

This maternity cover role is for a strategic and hands-on Digital Communications & Marketing Lead to take ownership of our digital presence, storytelling and supporter communications, with a strong focus on driving  growth in engagement and income through digital channels.

You will lead the planning and delivery of digital communications and marketing activity, ensuring consistent, compelling messaging across all platforms. You will design and deliver integrated digital campaigns that grow awareness, engagement, participation and fundraising income.

This is a hands on role and you will be the organisation’s main digital specialist during this period, working closely with the CEO and wider team.

Key Responsibilities

Digital Communications & Marketing Strategy

• Lead the development and delivery of digital communications and marketing activity that supports organisational goals, fundraising targets and brand growth.

• Plan and deliver integrated, multi-channel campaigns across website, email and social media.

• Ensure a consistent, engaging brand voice across all digital touchpoints.

Content, Storytelling & Channel Management

• Own and manage all digital channels, including social media, website and email marketing.

• Create, schedule and manage engaging written, visual and video content to support campaigns, events and fundraising.

• Promote events and fundraising activity online to maximise reach and participation.

• Design and curate digital and print assets including campaign graphics, reels, posters, flyers and web imagery.

• Ensure all digital content is accurate, engaging and aligned with brand guidelines.

Digital Fundraising Campaigns & Income Generation

• Design, manage and optimise digital fundraising campaigns to grow income from individual supporters, communities and events.

• Use digital communications to drive donations, regular giving, event sign-ups and fundraising participation.

• Build and optimise supporter acquisition, retention and conversion journeys using insight and data.

CRM, Supporter Journeys & Digital Performance

• Lead on CRM management (Beacon), ensuring accurate data, segmentation and effective supporter journeys.

• Use analytics tools such as Google Analytics and CRM dashboards to monitor performance and inform optimisation.

• Implement and manage marketing automation to enhance supporter experience and conversion.

Collaboration, Impact & Internal Communications

• Work collaboratively with colleagues to align digital communications with wider organisational priorities.

• Collaborate with the Programme Manager to gather impact data, stories and lived-experience content.

• Provide guidance and informal support to colleagues on digital best practice and supporter journeys.

Skills & Experience

Essential

• Minimum 3 years’ experience in digital communications, digital marketing or digital fundraising in the charity sector. Demonstrable evidence of leadership and impactful delivery.

• Confident using WordPress, social media platforms, Canva, Mailchimp, fundraising platforms and Beacon CRM.

• Proven experience delivering successful digital campaigns that drive engagement and income.

• Strong content creation skills across written, visual and video formats.

• Excellent copywriting and storytelling skills.

• Comfortable working independently within a small team.

• Strong analytical skills with the ability to use data to improve performance.

• Ability to travel to Huddersfield for in-person team days (2 per month).

Personal Attributes

• Thrives in a fast-paced, evolving environment.

• Creative, adaptable and well-organised.

• Passionate about digital communications and storytelling for social impact.

• Collaborative, supportive and values-driven.

• Strong commitment to the mission and values of the Ella Dawson Foundation.

Why Join Us?

We are a young, dynamic and rapidly growing charity delivering life changing impact for young adults with cancer and their families and carers. As a key member of a driven and passionate team,  this role offers the opportunity to lead and shape digital communications and marketing during an exciting period of growth. You will have autonomy, flexibility and the chance to make a meaningful impact for young adults affected by cancer.

How to Apply

Please submit your CV and Application Questions by Monday 2nd February 2026.

We are unable to support applications for our vacancies if you do not have the right to work in the UK.

We look forward to hearing from you!

Ella Dawson Foundation.