Supporter Engagement Officer Jobs
Carers Trust is currently recruiting for a Programme Officer to join the Wales Team supporting the delivery of a critical programme improving access to services and grants for unpaid carers who are experiencing financial hardship due to the cost-of-living crisis and ongoing impact of Covid.
This role is an opportunity to be part of an important programme supporting unpaid carers across Wales. Funded by Welsh Government, the Carers Support Fund Wales aims to reach 15,000 unpaid carers in Wales by 31 March 2025.
Mae’r Ymddiriedolaeth Gofalwyr wrth i ar hyn o bryd yn chwilio am Swyddog Rhaglen i ymuno â thîm Cymru i gefnogi’r gwaith o ddarparu rhaglen hollbwysig i wella mynediad at wasanaethau a grantiau ar gyfer gofalwyr di-dâl sy’n profi caledi ariannol oherwydd yr argyfwng costau byw ac effaith barhaus Covid.
Mae’r rôl hon yn gyfle i fod yn rhan o raglen bwysig yn cefnogi gofalwyr di-dâl ledled Cymru. Gydag arian gan Lywodraeth Cymru, mae Cronfa Cefnogi Gofalwyr Cymru yn anelu at gyrraedd 15,000 o ofalwyr di-dâl yng Nghymru erbyn 31 Mawrth 2025.
The client requests no contact from agencies or media sales.
Role Summary
This role will support the expanding Fundraising & Engagement team with all fundraising activities to ensure that good relationships are maintained with all Alcohol Change UK (ACUK) supporters. The Fundraising and Engagement Assistant will undertake the financial administration and recording of all fundraising income as well as being the first point of contact for the team ensuring ACUK delivers high levels of supporter care.
Reports to: Fundraising & Engagement Manager
Direct reports: none
Location: Kings Cross, London, WC1X 9NW (minimum of 3 days per week in office)
Status, hours: Permenant
Salary: Grade E: salary in the range £24,551 to £27,586 (depending on skills, knowledge and experience) plus benefits
Key Tasks and Responsibilities
Fundraising
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Coordinating ACUK’s CRM system (ThankQ) and ensuring data accuracy including:
- New donor details, communications with supporters, gift aid and consent purposes
- Championing data cleansing and monthly de-duping of contacts
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Coordinating all general fundraising enquiries including phone calls, fundraising & engagement email inboxes (providing holiday cover for the training & consultancy inbox) and post.
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Coordinating lead generation from third party challenge event companies and converting leads into participants
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Coordinating fundraising resources and merchandise including;
- Sending out materials to supporters
- Compiling fulfilment reports from online shop and sending over to fulfilment agency
- Monitoring stock levels of fundraising materials and shop merchandise
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Maintaining up to date filing systems
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Supporting with research for Trusts & Foundation applications
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Processing all physical (cash and cheques) and online donations received in accordance with ACUK’s cash handling procedures, including;
- Counting and processing cheques/cash
- Logging all donations on a central post sheet
- Processing and reporting on all donations received through the ACUK website and all third-party platforms
- Ensuring all donors are thanked in a timely manner in line with their communication preferences
- Importing all donation data to ThankQ
Engagement programme
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Act as the first point of contact for enquiries from our volunteers (Community Champions) and, alongside the Fundraising & Engagement Manager, steward our volunteers including the coordination of volunteer activities.
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Identify opportunities for supporters of different types to discover new ways to engage with them (for example helping donors become campaigners or encouraging cultural change activists to become community fundraisers, etc).
Cross-organisational Role
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Work closely with colleagues across the charity to support their work and to act as ‘one team’.
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Work particularly closely with colleagues in the Communications team, optimising opportunities for joint working.
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Contribute actively and positively to charity-wide strategies.
Other Duties
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Continually develop your knowledge of alcohol harm and solutions to it.
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Act as a positive ambassador for Alcohol Change UK at all times.
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Know, embrace and actively uphold the values of Alcohol Change UK at all times.
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Work flexible hours as necessary to meet the needs of the charity, time off in lieu will be earnt for any work required outside of normal working hours.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Job description
Do you have skills in community engagement, providing advice, support and training? Could you motivate and support local communities to engage with their local railways and sustainable travel?
We’re looking for a new Community Rail Support Officer based in southern England and the Midlands, to support our network of community rail partnerships (CRPs) and station adoption groups.
About us
Community Rail Network is a not-for-profit organisation, working across Britain, supporting a growing ‘community rail’ movement, which helps communities get the most from their railways, promotes sustainable and inclusive travel, coordinates volunteering and place-making, and brings people together.
Community rail is made up of 75 community-based partnership organisations, and around 1,200 station friends volunteer groups and other community-led initiatives around Britain. Their activities range from creative projects for young people, to advising train operators on service improvements, to building travel confidence with families and disabled people, to biodiversity projects at stations, to promoting greener travel and tourism by rail.
Our enthusiastic team of 22 works mainly from home in different locations, but we come together regularly in person and online. We work collaboratively to advise our members, provide training, events and resources, run campaigns, and champion community rail and its insights via decision-makers and the media. We believe in developing our team and supporting everyone to reach their potential while having a good work-life balance.
About this role
The purpose of this role is to provide support and advice to community rail partnerships and groups in the South of England and Midlands, on working effectively and delivering maximum benefit to their communities and railways.
You’ll be comfortable engaging and advising local groups and communities to extend existing and set up new initiatives, and to reach wider audiences with an evidence-led, place-based approach. As well as supporting local groups, you’ll work closely with the rail industry, and wider third and public sector partners to ensure collaboration and shared success.
Main responsibilities
- Provide direct support and advice to CRPs and their officers, and other community rail groups in the region. This includes responding to queries and requests, passing on specialist queries to other members of the team, and providing proactive support through our accreditation review process and as set out in our plans;
- Support the development of skills, confidence and effectiveness across the network of CRPs and station groups, helping them to increase their positive social, environmental and economic impact, including through referral to our training, events and resources;
- Support the development of emerging community rail partnerships, station friend groups and community-led stations and railway-related projects in the region;
- Helping our members to work effectively with rail, transport, local government and community partners, supporting effective relationship building and showing positive leadership and insights on community rail within the region;
- Work with the Support Manager on delivery and monitoring of our grant schemes, and support CRPs and groups in the region to apply, deliver successfully and report back on funded work;
- Gather and share examples, feedback and insights from our members across the region, to facilitate best practice sharing and confidence across community rail and to feed into our communications, resources, events and public affairs work;
- As a member of the Community Rail Network team, participate and contribute to our wider work as relevant, such as Community Rail Week, our annual conference and Awards.
Skills, competencies and experience
- Skills in in supporting community engagement projects; an understanding of and confidence in using community engagement, local communications, project planning and evaluation techniques
- Interpersonal skills and the ability to work confidently with stakeholders at all levels and facilitate positive discussion; articulate and assertive
- Excellent writing and presentational skills
- Awareness of sustainable transport and social inclusion, and an appreciation of the importance of rail, sustainable travel and mobility to communities
- A demonstrable ability to manage time effectively and juggle a range of activities in an organised and professional manner;
- Proactive, positive and self-motivated, able to work on own initiative and inspire and enthuse others, and overcome hurdles to achieve results;
- IT literate with a good working knowledge of Microsoft Office, the internet and social media
Other information
- This post is home-based, but with regular travel (including overnight stays) within the south of England and Midlands, and nationally for team meetings
- The Community Rail Support Officer reports to the Support Manager within the Support and Development team
- Hours are 37 hours per week. A degree of flexibility and out-of-hours working (evenings and weekends) will be required, together with some travel and overnight absences
- This is a permanent position and includes a probationary period of three months from the date of appointment
Application Instructions
Please upload your CV and answer the two questions on the form, by 9am on Tuesday 16th April, summarising, with evidence, how you match the role specification and why you are interested in this position. Please include a daytime phone number and an email address. Due to limited resources, we cannot provide feedback to candidates not invited to interview. Interviews are likely to be held on Friday 26th April.
Championing the community rail movement | Connecting people and their railways | Creating inclusive, empowered, sustainable and healthy communities
The client requests no contact from agencies or media sales.
Mary’s Meals is a global movement supported by people from all walks of life and we are focused on one goal – that every child receives a nutritious daily meal in a place of education. We offer more than just a career, we offer the opportunity to support our global movement in a dynamic and inclusive environment with a real focus on personal development.
The Supporter Engagement Officer plays a key role in the development and implementation of Mary’s Meals UK’s fundraising activities, to secure increased support and funding for the organisation’s overseas school feeding programmes.
This role has particular responsibility for prioritising the growth and nurturing of the volunteer network, building relationships and resourcing our community volunteers within East London and Essex.
Principal duties include:
- Promote the formation of more local groups, to encourage our community volunteers to meet and support and encourage one another in their efforts.
- Steward, develop and closely manage certain donor relationships where appropriate.
- Work to proactively create opportunities to share the Mary’s Meals story, with the purpose of inspiring action.
- Contribute highly creative ideas for new fundraising campaigns or initiatives and play a significant role in formulating and implementing approved campaigns in the local community.
- Support our community volunteers with resources to ensure our network is empowered and enabled, ensuring responsibility for the promotion of our campaigns and materials with our movement.
- Act as an ambassador for Mary’s Meals, representing the organisation at public engagements and supporter events – and, where necessary, delivering speeches or presentations to a wide range of audiences.
- Collaborate and work closely with the Major Giving and Partnerships Team to maximise opportunities with corporate partners in East London and Essex.
- Work closely with the communications team to promote fundraising stories and events and provide input into creative and engaging fundraising resources and educational materials.
- Research, analyse and present data which informs decision-making with Head of Supporter Engagement and other senior managers.
Please see the recruitment pack for further information on our website bu selecting the Charity Job apply button.
We are looking for a Supporter Engagement Officer for an incredible international development charity. This is a brand new role and will be focused on proactively growing and mobilising a regional network of supporters and volunteers.
This can be a home based role with regular travel required throughout the Essex and the East London region.
London office attendance may be required occasionally when needed (there is also the option to attend the London office more regularly is hybrid working is preferable.)
The Charity
A passionate charity dedicated to providing resources and support to those suffering the effects of extreme poverty in the worlds poorest communities.
You would be joining a welcoming and collaborative team, offering fantastic benefits including 34 days annual leave (including public holidays), non-contributory pension with employer contributions of 8% and an employee Assistance programme as well as much more!
The Role
Take responsibility for and lead on engaging with key audiences and forging new relationships with emerging audiences.
Recruit, train and support volunteers within the area to undertake awareness raising and fundraising activities.
Act as a main point-of-contact for grassroots fundraisers and community volunteers, building warm relationships.
Contribute creative ideas for new fundraising campaigns or initiatives.
The Candidate
Confident in engaging with a wide range of people and organisations including faith groups, schools, community groups, and young professionals.
Confident in managing volunteers independently.
Good project management skills, capable of liaising with multiple stakeholders.
Able to work and communicate creatively with people of all ages from a variety of background.
Be flexible to attend events and deliver talks in the evenings and at the weekends
IMPORTANT NOTE
Please note this charity is interviewing on a rolling basis so do get in touch ASAP to find out more.
Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Mary’s Meals is a global movement supported by people from all walks of life and we are focused on one goal – that every child receives a nutritious daily meal in a place of education. We offer more than just a career, we offer the opportunity to support our global movement in a dynamic and inclusive environment with a real focus on personal development.
The Supporter Engagement Officer plays a key role in the development and implementation of Mary’s Meals UK’s fundraising activities, to secure increased support and funding for the organisation’s overseas school feeding programmes.
This role has particular responsibility for prioritising the growth and nurturing of the volunteer network, building relationships and resourcing our community volunteers within Essex and East London.
Principal duties include:
- Promote the formation of more local groups, to encourage our community volunteers to meet and support and encourage one another in their efforts.
- Steward, develop and closely manage certain donor relationships where appropriate.
- Work to proactively create opportunities to share the Mary’s Meals story, with the purpose of inspiring action.
- Contribute highly creative ideas for new fundraising campaigns or initiatives and play a significant role in formulating and implementing approved campaigns in the local community.
- Support our community volunteers with resources to ensure our network is empowered and enabled, ensuring responsibility for the promotion of our campaigns and materials with our movement.
- Act as an ambassador for Mary’s Meals, representing the organisation at public engagements and supporter events – and, where necessary, delivering speeches or presentations to a wide range of audiences.
- Collaborate and work closely with the Major Giving and Partnerships Team to maximise opportunities with corporate partners in Essex and East London.
- Work closely with the communications team to promote fundraising stories and events and provide input into creative and engaging fundraising resources and educational materials.
- Research, analyse and present data which informs decision-making with Head of Supporter Engagement and other senior managers.
Please see the recruitment pack for further information on our website.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Your role
Church Mission Society is passionate about God’s mission and fired up to see more and more people become followers of Jesus. As one of two Church and Supporter Care Officers you will bring delight our donors by dealing with enquiries successfully as first port of call and proactively contacting supporters and churches to encourage them to give and engage with CMS. Through this, your role will make a significant contribution to the work of Church Mission Society.
The organisation you’ll be joining
Church Mission Society is comprised of people who are passionate about mission and fired up about helping people follow Jesus. For over 200 years CMS has been at the forefront of global mission, living out the gospel of Jesus, seeing lives changed and communities transformed. If you join CMS you will find an organisation that has been reinvigorated with a fresh vision to make disciples of Jesus among people at the edges, both in the UK and around the world.
What you’ll need to succeed
The successful candidate will have proven experience working within a customer/supporter facing environment. Experience in telephoning to get results in a customer care environment is essential as well as administrative skill.
It is also a requirement for this post holder to be in sympathy with CMS’s values and aims.
Further details can be found in the job description and person specification.
Our commitment to you
Our core values of being pioneering, relational, faithful and evangelistic are integral to everything we do, and we work hard to ensure that every member of staff is valued, supported and encouraged to continually learn and develop their skills.
We are committed to the safeguarding and protection of the people we serve, our partners, our volunteers, and our staff. We believe that every child or adult we come into contact with has the right to be protected from all forms of harm and abuse. Our recruitment and selection processes are in line with our Safeguarding Policy and the SCHR Misconduct Disclosure Scheme , of which CMS is a member as part of our commitment to safeguarding.
The client requests no contact from agencies or media sales.
Victim Support is proud to have been commissioned to provide an Affected by Crime (ABC) service across Humberside which will provide a single point of contact for victims of all crime, whether or not they have reported to the police, to receive support and information.
We have opportunities available to work within the Humberside ABC service and are looking for dedicated, passionate and empathic people to join and enhance our team.
We are currently looking for an Engagement Officer to join the team working 22.5 hours per week. This role is home-based with regular travel required throughout the Humberside region.
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- £500 bonus paid on successful completion of probationary period (pro-rata for part time roles)
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
We are looking for a self-motivated and enthusiastic individual who will promote and increase engagement with the Humberside ABC Service. The Humberside ABC service will provide services to anyone affected by crime and as an Engagement Officer you will work alongside our team to enhance the offer we provide by managing volunteers, promoting the service and working with our partners including the police.
As an Engagement Officer you will be responsible for:
- Recruiting and managing a diverse team of volunteers including Criminal Justice Champions (CJCs)
- Promoting the work of the service through events and presentations
- Providing training and awareness sessions to partner agencies including Humberside Police
- Maintaining and developing our online presence including updating website information and controlling our social media accounts
- Income generation and identifying fundraising opportunities
We are looking for someone with excellent communication skills who is motivated, engaging and innovative. You will play an integral part in developing and embedding our Criminal Justice Champion (CJC) and Victim Friendly Organisation (VFO) programmes across Humberside to ensure that victims have a voice within the criminal justice system and organisations are promoting victim's rights and voices.
You will attend events, network with other agencies and develop and deliver presentations to both internal and external colleagues, community groups and other identified audiences. This means that although the role is home-based, regular travel is required within Humberside and occasionally across the wider region.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Talent is everywhere, opportunity is not.
Being able to realise your potential depends on who your parents are, your education, your skills, and also where you grew up.
This is why The Talent Foundry exists. We envisage a more diverse, equal society, where young people, through inspiring and fun experiences can build their skills and confidence and connect to exciting employers who value talent over background.
The Programme Support Officer is a new and additional role at The Talent Foundry to support our ambition to change the landscape in social mobility.
This is a role that will work across all facets of our programme delivery and school engagement. Every day will be different and you'll get to work with teachers, volunteers, our facilitator network and our funders every day.
The role
You’ll be a brilliant administrator, someone who is experienced in using technology and processes to support colleagues, funders and schools to engage and support young people. You actively identify ways to support your colleagues balance their competing priorities and keep projects moving towards their goals.
Your experience
- Managing multiple and often conflicting priorities
- Use of IT, data and systems to operate efficient programmes, evaluate and measure their success
- Analysing data and writing updates/reports
- Understanding of and interest in the education sector
- Sales / outreach (desirable)
This is a hybrid role. You will be working from home and join Team Together Days in a co-working space in London 2-3 individual days each month. These days are considered commuting days. You do not need to live in London to apply for this role, but you will need to consider a reasonable commuting distance for the team days in London.
We are open to hearing from candidates who are interested in part-time hours and/or job share.
We offer 28 days holiday + bank holidays (as we close for the Christmas period).
Please read the accompanying job role information for full details before completing your application.
Please note that while we know using AI can be a helpful tool for editing and/or checking spelling and grammar, we to be able to hear your voice, experiences and personality in your application.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Job title: Supporter Care Officer
Reporting to: Fundraising Manager
Terms: Permanent Contract, 25 days Holiday (exc. Bank Holidays) pro rata, 5% pension contribution.
Place of work: Our central office (Bristol) with some hybrid working optional and occasional visits to our Plymouth and Bristol warehouses
About FareShare South West
FareShare South West is the region’s largest food redistribution charity. We take good-to-eat surplus food that would otherwise go to waste, and share it with over 400 charities, schools and community hubs across the south west, joining the dots between food waste and hunger and transforming an environmental problem into social good.
Purpose of role
FareShare South West’s (FSSW) fundraising strategy and income streams have developed and diversified rapidly in line with major growth since 2017. Individual giving (IG) became a new major fundraising stream for us during the pandemic and is essential for ongoing sustainability as we expand and launch new programmes and operations to fight hunger and food waste.
The Supporter Care Officer (SCO) is responsible for all donor support processes, systems, strategies and individual giving fundraising appeals, which ensure we have excellent relationships with our donors to retain and grow our IG income. Powerful narratives, storytelling and engagement with donors is crucial to ensure that our funding need and impact is shared with supporters.
The SCO will work with the Fundraising Manager (FM) and Chief Fundraising and Communications Officer (CFCO) to grow our major donor, regular giving, appeal and legacy income alongside sustaining our irregular giving and Gift Aid income. The SCO will work with the Fundraising Assistant to thank supporters, record donations and support individuals with their own fundraising events.
The pay scale for this role reflects that we're open to applications from experienced Supporter Care and Individual Giving fundraisers, and also those looking to move into the sector who have transferable skills.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Job Title West Midlands Community Engagement Officer
Hours 35 hours per week, term time only, permanent
(Some elements of this role will likely require out of hours working)
Reports to Head of Membership
Remuneration£20,462 (FTE equivalent £28,000)
Background
Our 68-year-old charity is one of the most exciting and flexible employers in the charity sector. Having supported 13,000 Parent Teacher Associations (PTAs) and their 100,000 heroic volunteer fundraisers to raise more than £1 Billion during the past decade, last year we began to lay the foundations for significant growth in impact during the decade ahead, not just to extend the impact of PTAs, but to provide more broader support for parents in enabling their children to live happy, healthy, and productive lives.
During the summer, we launched a membership magazine (PTA Extra), and a popular programme of parent webinar covering such topics as: ‘Supporting your child’s mental health’, ‘Helping your child succeed in KS2 English’, ‘Neurodiversity in Children Matters’.In the autumn began building a fundraising team to support PTAs by fundraising at the national level.In December we launched the highly successful ‘National Parent Survey’ to explore the challenges and concerns parents face. This year we relaunch a national publication for parents new to school, called ‘Be School Ready’, and our new ‘PTA Launchpad’ programme.
At Parentkind we have developed a culture of high expectations for supporting PTAs and Parents alongside an equally high expectation that colleagues take care of their mental health and well-being.We are obviously a parent-friendly and flexible employer, where colleagues work from home by choice, and are given agency to perform their duties in balance with life.Colleagues work around important life-commitments such as taking their children to school, attending a medical appointment, or just taking a walk.Colleagues are trusted to do great things, both at home and whilst working.
Main purpose and scope of Role
This role will play key to engaging with and supporting PTAs across the region, as well as a variety of stakeholders such as schools, parent groups, local authorities, potential sponsors or supporters and other organisations as our suite of programmes grows. This role initially focuses on the following, but is subject to change as programmes are launched or evolved:
PTA Programme
- Growing our network of PTAs.
- Supporting PTAs through leadership transition to minimise PTAs closing unnecessarily.
- Organising gatherings of PTAs to enhance the PTA community.
- Providing training and awareness sessions for PTAs.
- Providing community support to PTAs during peak activity periods online or by phone.
- Helping schools establish PTAs and supporting them during their first year through our new PTA Launchpad programme.
- Hosting and co-ordinating virtual webinars/meetings to demonstrate the value of PTA membership and the support available.
Parent Programme
- Raising awareness of Parentkind’s growing programme of support for parents, directly or indirectly through schools or other partners.
- Building relationships with parent groups to support engagement with our growing suite of parent support opportunities.
- Organising events for parents as part of our Parent Programme.
- Building relationships with regional stakeholders to support Parent Programme activities.
Other Programmes/Services
- Encouraging uptake or (when charged) sales of our broad and growing suite of programmes and services.
- Identifying and engaging with local and regional partners for our range of programmes.
- Feeding into programme design.
Wider Stakeholder Engagement:
- Attending appropriate conferences and educational meetings across the region.
- Developing relationships with key local authorities and individuals so they advocate our services and the benefits of our programmes
- Developing relationships with MATs so that they can advocate Parentkind and the benefits of its programmes.
- Identify any opportunities for external funding to from LA’s, Companies, or other funders with the support of our fundraising team.
Organisational Effectiveness:
- Create and implement operational annual plans and schedules to support our regional targets, ensuring that time specific milestones for their delivery are met.
- Regularly report on the health of our campaigns within your region, through identified KPIs and organisational targets.
- Ensure all knowledge and information is recorded, processed and maintained according to good administration practice.
General
- To keep abreast of relevant educational policy and legislation affecting our key audiences.
- To be flexible within the broad remit of the post.
- To undertake other duties as reasonably requested by the CEO and the Executive Leadership Team.
- To be self-servicing.
- To attend and participate in our performance, development, and training programmes.
- To abide by organisational policies, codes of conduct and practices.
- To be responsible for the health, safety, welfare of self, and other colleagues.
- Participating in and, as necessary, assisting with our national events and conferences.
- Supporting activities in other regions where a regional colleague is unappointed or unavailable.
Diversity at our core
Parentkind is committed to an inclusive and accessible recruitment process and encouraging equality and diversity with our team.We acknowledge that some candidates may require additional support to overcome barriers experienced during the application process.If you require any reasonable adjustments to support your application or interview, please reach out to us via email.
The Application Process
Please apply as soon as possible by submitting your application through Charityjob with a covering letter.Please note that we are unable to sponsor international candidates and candidates should be resident or very familiar with the region the role is applicable to and willing to move to the region before commencing the role.Candidates will require their own vehicle to support attendance at meetings, including schools.
We will be interviewing on a rolling basis, so please apply as soon as possible.
Parentkind is committed to safeguarding children in the schools we work and expect all colleagues to share this commitment.Appointees are subject to a DBS check.Having a criminal record will not automatically exclude applicants.
If you have not heard from us within two weeks following the closing date of the role, please presume that your application has been unsuccessful.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
This is an exciting new role to develop a peer support group for people recently diagnosed with dementia and their family carers and to co produce a programme of activities so that they can continue to engage in stimulating activities in the community.
This role has been developed as a response to consultation on what people in Newham living with dementia want in order to live well with the disease. The successful candidate will be working with a small team of communitiy dementia support colleagues.
Please submit a cv with a covering letter telling us why you are interested in the role, and how you meet the person specification.
The client requests no contact from agencies or media sales.
Wildlife Supporter Officer (Face-to-Face Membership Recruiter)
Wanted in the following locations: Staveley Nature Reserve, near Harrogate; Moorlands Nature Reserve, near York; Dearne Valley Country Park, near Barnsley; or Stirley, near Huddersfield
Yorkshire Wildlife Trust are looking for chatty and confident nature lovers to join our successful team and inspire the public to take urgent action for wildlife and wild places through membership.
You will be on the very front line of our charitable nature conservation mission, utilising your strong sales skills and your friendly and persuasive personality to encourage people to give us their financial support to bring about nature’s vital recovery.
A typical working day will revolve around enthusing everyone you meet to take small and manageable steps to becoming a force for nature. You will work at a variety of events and locations across Yorkshire, including our very own nature reserves, farmers' markets, shopping centres, country shows and major festivals. Here you will pass on your passion for our charity's work and inspire people to support us with the help of a fully-branded gazebo and interactive display set up.
Experience in sales and fundraising within either the private or charity sector would be a distinct advantage, through full training and support will be given. You will represent us in a professional manner at all times, understand and adhere to fundraising regulations and keep up to date with our work by conducting your own research and attending team meetings, both virtually and in-person.
To be successful in this role, you must have your own vehicle with business insurance.
How to apply:
Please submit an up-to-date CV and supporting statement. When writing your supporting statement, please refer to the person specification within the job description, and ensure you describe your relevant knowledge, skills and experience relevant to the role. Ideally, your CV and supporting statement should be in an editable format, such as Word, so we can anonymise your documents prior to the short-listing process. Please DO NOT include any personal details (name, address etc) within your supporting statement.
Closing date: Tuesday 16 April 2024 at midnight
Interview date: Monday 29 April and Tuesday 30 April 2024
Please note that applications received after the closing deadline may not be considered. The Trust regrets that it is unable to give feedback on unsuccessful applications.
We are committed to creating a Movement that recognises and truly values individual differences and identities. We value diversity and are committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We want our people to flourish, just like nature.
REF-212 813
The salary quoted is for the London office but if based at home, the salary will be £ 33,850.
Early applications are strongly encouraged as interviews will be conducted on a rolling basis and this role may be filled before the advertised closing date.
About us
Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.
Learn about our vision, mission and values
About the role
The role is a key part of the Supporter Journeys Team and works particularly with the Legacy and Retention teams. This role focuses on enhancing the retention and engagement strategies for supporters at Christian Aid. The role executes and evaluate campaigns aimed at engaging and retaining supporters.
As new strategies are developed, the role will play an active part by bringing experience and insight on how to engage and nurture supporters. This role plays a vital role in the development of supporter journeys, helping to provide understanding of what motivates our existing audience and how we can learn from this in strategic development.
About you
You are an individual with a passion for making a difference, with experience in direct marketing campaign management across print, digital and telemarketing channels combined with a solid understanding of project management principles. Your ability to work collaboratively is paramount, as you will be coordinating with teams across the organization, to deliver impactful and engaging supporter communications.
With a strong grasp of direct marketing KPIs and an analytical approach, you are skilled in understanding audience data to maximize Lifetime Value (LTV) and crafting campaigns that resonate deeply with our donors, showing them the impact that there support is making in tackling poverty. As well as having experience of supporter journey mapping so that we can implement a test and learn approach to our supporter journeys and improve our supporter engagement and communications. This is a great opportunity to shape different supporter journey across the individual giving and legacy supporters within Christian Aid.
Further information
At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.
We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams.
We have a strong Christian ethos and we encourage applications from all faiths and none (with the exception of Director positions where there is a genuine occupational requirement to be a practicing Christian - Exempted under the Equality Act 2010).
All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information as part of the referencing process from job applicants' previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.
This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this.
You can expect a wide range of rewards and benefits, including a generous holiday allowance, a season ticket loan, and flexibility that will ensure you enjoy a good work/life balance.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The Supporter Care team at Alzheimer’s Research UK is often the first point of contact in the charity for supporters, potential donors, and members of the public. The Senior Supporter Care Officer (SSCO) works alongside the rest of the team ensuring that everyone who contacts the charity receives excellent service in order to maintain supporter satisfaction, and to generate the maximum amount of income for dementia research. This role supports the team with projects both within and outside Supporter Care and works with two other Officers to oversee team workload. This includes enquiry handling and donation processing, providing training and advice, and providing cover during absences. This is a line management position, responsible for 2-3 Supporter Care Executives, supporting and enabling them to succeed in the delivery of their roles. The SSCO reports to the Senior Supporter Care Manager (SSCM) and ensures that the team provide an efficient and a first-class supporter experience for the charity.
We are looking for two Senior Supporter Care officers to cover periods of maternity leave. These roles will be available on 12-month fixed term contracts, or on return of the substantive post holder.
Main duties and responsibilities of the role:
Supporter engagement
- Champion high quality supporter care, ensuring that all supporters and members of the public have an excellent experience when contacting the charity.
- Support the team Executives with inbound telephone calls. This involves advising on a wide range of enquiries including campaigns, donations, fundraising events, and requests for materials, and ensuring the team are briefed in advance on all upcoming activity.
- Assist with enquiries received by email and post, and support team members with their responses.
- Act as the first point of contact for the resolution of complex queries and complaints, escalating to the SSCM as necessary.
- Support the team in promoting fundraising, engagement and retention opportunities when talking to supporters using a range of initiatives to explain how their donations positively contribute towards the cause.
- Assist the SSCM with monitoring performance of external response handling agencies and suppliers, routinely visiting the site to ensure quality standards are being met and issues are resolved.
Donation processing and database administration
- Ensure all donations are accurately processed and acknowledged using the database (Salesforce), and within our service-level agreements.
- Assist with the reconciliation of Salesforce and our financial accounts, completing audit checks as required.
- Ensure the integrity of Salesforce by amending supporter details as necessary.
- Ensure that tasks such as mid-value thanking, and vulnerability checks to improve engagement and maximise income are carried out by the team and correctly recorded.
- Ensure formal guidelines and best practice are adhered to in relation to Direct Debits, Gift Aid and the Data Protection Act.
- Look at ways to utilise and maximise the benefits of Salesforce to improve things such as reporting and efficiency.
Team leadership
- Line management of Supporter Care Executives to ensure goals and personal development plans are in place, carry our regular 1-1 meetings and appraisals.
- Deputise for the SSCM, assuming full responsibility for the team in their absence.
- Assist in managing the day-to-day work of the Supporter Care team. This will include managing supporter enquiries, donation processing, outbound calling, and ensuring telephone cover is in place.
- Assist the SSCM as required with any projects involving Supporter Care and be the team representative on some cross functional projects.
- Create and deliver training plans for new team members.
- Compile routine reports including all feedback received by the charity.
- Creating and updating team procedures as required.
What we are looking for:
- Experience of working in a customer facing role within an office environment.
- Experience of handling complex complaints and queries.
- Confidence working with computers – good knowledge of Word, Excel, Outlook and CRM databases.
- Excellent written and spoken communication skills.
- Exceptional telephone manner.
- Ability to work with a high level of accuracy and attention to detail.
- Good organisational skills and the ability to prioritise workload.
- Professional and hard-working team player.
- Outgoing, enthusiastic and able to remain calm under pressure.
Additional Information:
Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.
Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events.
Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.
Salary: Circa £34,500 per annum, plus benefits
Please download the Vacancy Pack for more information.
The closing date for applications is the 1st April 2024, with interviews likely to be held week commencing the 8th April 2024. We would encourage you to submit your application at the earliest opportunity as the closing date may be brought forward at any time. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented. Any offer of employment is however subject to you having the right to work in the UK.
As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, your CV will be anonymised as part of the selection process. Should you need any adjustments at either the application or interview stage, then please do contact us via our website.
How to apply:
Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.
About Alzheimer’s Research UK:
Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure.
In 2022, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement and were also listed in the prestigious Best Companies lists:
• 48th in the 100 Best Large Companies to Work For in the UK.
• 19th in the 100 Best Companies to Work For in the East of England.
• 3rd in the 50 Best Companies to Work For in the Charity Sector.
In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.
In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.
In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge.
ARUK really does look after its people, where you will be able to add value and make a difference.
To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK
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