Are you a natural relationship builder who loves engaging with supporters? Do you have experience of managing and developing projects from the beginning to end? Can you bring creativity, empathy and insight to your communications?

We're looking for a Senior Supporter Engagement Officer to join our friendly team, in this exciting new role for the charity. You'll have the opportunity to work with some of our most committed supporters, inspiring them to engage with and support our charity’s work. You’ll project manage a range of new and existing fundraising products and be able to shape and develop them to suit our supporter base. You’ll also analyse and evaluate our progress to ensure we’re always improving and offering the best experience to our supporters. Most importantly you'll be making a difference to the lives of people affected by bowel cancer as part of the UK’s leading bowel cancer charity.

In return for this, as well as your salary, you’ll be offered a range of benefits and flexible working options to make work productive and rewarding, which you can read about in our recruitment pack and job description. This role is flexible as to location, however you will need to travel to our London Hub regularly. 

We’re looking to increase the diversity within our team and welcome applications from anyone who has the skills and qualities outlined in the job description or who believes they have the ability to learn them fast. What’s important isn’t your level of education or the opportunities which you’ve had, it’s about you and how you seize the prospects ahead of you.

Are you a Retention specialist? In this key role you will contribute to the development and delivery of the donor retention programme, helping reduce attrition and keep the existing donor base engaged, energised and inspired by the work of the charity. You will play a vital role in the retention team within the Supporter Engagement Team. The role will be for 15 months

The Company Leading development organisation fighting poverty.

The Role
Full campaign project management of the warm cash and emergency appeals, including direct marketing mailing packs and emails
Analyse previous appeal results to develop and inform future tests that will optimise appeals performance.
Develop good working relationships with external stakeholders
Work on other retention activities, which could include telemarketing (TM) activity
Work with the Retention Manager and wider team on building and developing strategy and planning

The Candidate
A minimum of three years experience in direct marketing fundraising to drive income and manage attrition and engagement of supporters.
Project management across multiple stakeholders (internal and external).
Proven success in and expertise in retention fundraising campaigns and strategies, specifically appeals and/or telemarketing.
Copywriting and/or editing experience.
Experience in running and leading training/teaching sessions.
Understanding of theory of direct marketing and fundraising practice.

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

This is a fixed term contract for 3 months with possibility of becoming permanent.

About the Role

We are looking for a Supporter Care Officer who is eager to hit the ground running, join our team based at our Head Office in Vauxhall, London.

Reporting to the Supporter Experience Manager, you will work on various administrative activities, including liaising with supporters, keeping the database updated and supporting the team with other requirements.

You will be the main point of contact with Leonard Cheshire supporters responsible for the inbound supporter care line and email, ensuring queries are dealt with effectively and on time.

About the team

Our small but mighty Individual Giving team sits within the wider Marketing & Fundraising directorate, which is set to see significant growth in 2019/20. We’re friendly, dynamic and have ambitious targets which this role will play a critical part in achieving.

About you

Ideally, you will have some experience in the supporter care field but as a minimum, you will bring some administration and telephone-based customer service experience together with the desire to help us develop and progress in a time of significant change.

You will be an effective communicator with excellent interpersonal skills in addition to a professional and confident manner. You will be an effective team player who can work as part of a small and dynamic team as well as independently.

We seek candidates with a genuine commitment to the values and ethos of Leonard Cheshire.

About Leonard Cheshire

Leonard Cheshire supports more than 30,000 people across the UK and globally to live, learn and work as independently as they choose, whatever their ability. We’re the UK’s largest voluntary sector provider of services for people with disabilities and we do everything humanly possible to empower people to live their lives as freely and as fully as they choose.

• Benefits in store
  - Substantial annual leave, plus bank holidays and the option to buy more.
  - A generous employer contribution to a company pension scheme with additional life cover.
  - Access to a cash health plan at favourable rates.
  - A Comprehensive Employee Assistance Programme

Leonard Cheshire welcomes applications from all sections of the community. We actively encourage applications from people with a disability, supporting where possible, your requirements for reasonable adjustments.

We are committed to safeguarding and promoting the welfare of children and adults at risk. A satisfactory disclosure check (PVG membership in Scotland) is required for this post. References will be obtained for all roles.

Shortlisting for this role may take place as applications are received. We therefore reserve the right to close this vacancy once suitable candidates have been appointed.

Supporter Engagement Manager

12 month Maternity Contract

£32,937pa

Woking, Surrey, GU21 4LL

Experienced in fundraising or marketing you are ready for a new challenge and a platform for your skills. That is the opportunity we can offer you as Supporter Engagement Manager at the WWF UK. The world’s leading independent conservation organization, the public are our lifeblood. This makes the Individual Marketing and Legacy department absolutely vital to the success of the organisation and our ability to deliver our ambitious strategy to restore nature to its glorious best and to save our planet. Join us and use your talents to ensure our fantastic supporters remain engaged, thanked and inspired for the long-term!

As Supporter Engagement Manager you will be part of a team developing supporter journeys and responsible for creating, testing and refining key supporter journeys for our kids club products. You will use your direct marketing expertise to implement supporter engagement journeys and campaigns. This will involve collaborating with colleagues to plan, produce and deliver key loyalty activity, for members and supporters. You will work with colleagues to develop new approaches to maximise supporter value and retention including researching, testing and developing new fundraising initiatives too. You will also support the development of annual activity plans and budgets as well as produce business reporting and oversee key external agency relationships. Important will be the ability to ensure activities reflect our brand and comply with all regulatory requirements.

An effective project manager you must have experience in fundraising or marketing, especially direct and digital marketing. You will be comfortable managing and allocating resources to achieve objectives. Familiar with monitoring budgets, targets and KPI’s you will be used to evaluating the effectiveness of activity and making recommendations to enhance future performance. You will also have an understanding of print and print production.

In addition to your technical abilities, you will possess excellent communication, analytical and interpersonal skills.

If you have the skills to increase supporter engagement and value and the desire to help us build a movement in defence of nature, please visit our website via the link, complete the online registration and submit a copy of your up-to-date CV with the Supporting Statement highlighting what makes you a good fit for us.

Application closing date: 12/12/2021

Every role at WWF is open to applications from all sections of society. We believe in the potential of everyone regardless of; sex, race, religion or belief, ethnic origin, different physical ability, family structure, socio-economics, age, nationality or citizenship, marital, domestic or civil partnership, sexual orientation, gender identity, or any other aspect that makes you, well you.  Here at WWF, we are committed to conscious inclusion that helps cultivate an ethos of belonging, connection and shared purpose.  We believe that the more diverse we are the better we become; this brings us together and empowers us to develop, engage and inspire; and critically to help build a future where people can live in harmony with nature.

Our policies and benefits reflect the importance of people being able to have a good work-life balance and being able to bring their ‘full self’ to work.

Our world needs you like never before. We are the first generation to know we are destroying the world and we could be the last that can do anything about it. We are looking for people who are passionate about making it politically, socially and economically unacceptable to destroy our planet’s natural resources. We need you to join us in the fight for our world.

We’re working with a wonderful international charity who are looking for a Supporter Care Officer to join their team. You will play a key role within the Supporter Contact team to deliver outstanding supporter care across a number of channels to a range of supporters and donors. You’ll work closely with other fundraising teams, delivering an excellent service and working on fundraising stewardship activities.

You’ll respond to donor enquiries in an appropriate tone in a timely manner, as well as making outbound calls to new supporters, following up on queries and thanking donors. You’ll also undertake supporter administration tasks as required, whilst also handling complaints in a sensitive manner on occasions where this is needed. It is vital that you understand the importance of delivering excellent customer care and someone with excellent interpersonal skills with thrive in this role.

You will need:

• Excellent call handling skills
• Experience of working in a fundraising customer service environment
• To be a natural problem solver and able to prioritise workload
• Ability to multitask in a busy environment.

If you would like to have an informal discussion, please call Chloe on 02030 062787 or email [email protected].

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

If enough applications are received the charity reserve the right to end the application period sooner.

Supporter Relations Officer

Full-time, London, £26.000

Do you enjoy organising? Are you a real team player, who loves talking to a variety of people and has a knowledge of or wants to learn more about CRM databases? If you have an excellent telephone manner and an ability to work quickly and accurately under pressure, this could be just the job for you.

We are seeking a full-time Supporter Relations Officer, to work in our London office and remotely.

The successful candidate will be an integral part of our friendly Supporter Relations Team. They will help to provide a responsive and administratively efficient service for supporters, staff and external contacts, with a first-class reception. Training will be provided.

Applicants must be inspired by the work of CARE, with experience of dealing with customers/clients, preferably in an office environment.

For further details, please view the job profile. There is a genuine occupational requirement for this role to be filled by a Christian. Please view CARE’s Statement of Faith.

To apply, please click the apply button. 

The deadline for applications is midday on Tuesday 14th December 2021.

Interviews will take place starting on 15th December 2021.

We are working with a wonderful children’s charity to recruit a Supporter Care and Data Officer, working within the Donations processing team you will provide excellent customer care, thanking donors for their gift.

Main duties for the Income Supporter and Data Officer:

• Process and post online, BACS and single payment income on
• Batch gifts and manage adjustments
• Produce reports to analyse external online data
• Produce thank you letters
• Set up new income processing procedures
• Amend support details
• Ensure data is maintained to a high-quality standard

You will have:
 

• Good numerical skills
• Previous experience of using CRM/ relational databases

If you would like to have an informal discussion, please call Chloe on 02030 062787 or email [email protected].

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

If enough applications are received the charity reserve the right to end the application period sooner.

Job title: Head of Supporter Development and Engagement

Region: London

Directorate: Fundraising

Contract: Permanent. Full Time, 35 hours per week

Salary: £55,000 to £58,000 gross per annum plus £4,452 London Weighting Allowance

About The Royal British Legion

Careers in Fundraising

Across the country, in every city and on every street, the Legion is there to support our Armed Forces community. As the largest charity of our kind, we have 235,000 members, 60,000 volunteers and a network of partners all helping us give support wherever and whenever it's needed.

With over 200 employees, our Fundraising teams form an important part of this pack. Their passion and collaboration bring in millions of pounds every year. Money that goes on to improve and change the lives of this community.

It's this mission, this scale, this challenge and the values we all live by, that makes the Legion such a fulfilling place to thrive.

As a directorate we commit to ensuring our supporters feel valued, and driven to deliver fundraising that is effective, agile and sector leading. We do this by putting supporters at the heart of everything we do, and by embedding a learning culture in our teams where process improvement and innovation are embraced and celebrated.

So, if you want to give your days meaning. To put your passion into a role with real impact. To support people and be supported yourself. In an inclusive team that faces every challenge together. Whatever your interests and ambitions, we think you’ll find a role here that works for you, with career opportunities right across the UK.

The Role

The Royal British Legion is looking for an experienced Head of Supporter Development and Engagement within the Individual Giving Fundraising team. Sitting within the Fundraising Directorate, the Head of Supporter Development and Engagement will be responsible for managing and developing RBLs large supporter base.

You will be responsible for the implementation of supporter strategy and supporter journeys, marketing and managing Individual Giving programme to deliver a first-class supporter journeys for these supporters with the aim of communicating with our supporters, to secure future income for RBL. This will include delivering Direct Mail campaigns, Digital and Email Campaigns, Face-to-Face events, Videos and among others, ensuring that the team delivers all projects to budget and to target.

The successful candidate will have significant experience of leading teams, delivering marketing strategies and delivering complex marketing campaigns. Significant direct marketing technical experience and skills are essential, consisting of both offline and online communications. The candidate will also have significant evidence of effective income and expenditure budget management and of producing scenario models and forecasts, coupled with experience of analysing results and using insight to inform strategy and campaign plans. The individual must be confident in engaging with supporters, and comfortable presenting to large groups of individuals, both in person and online via videos and webinars, and be willing to travel across the country to attend events where necessary.

The role is primarily office based in our Head office, which is located at Haig House, 199 Borough High Street, London SE1 1AA, with occasional work from other RBL premises. However due to the COVID 19 pandemic the team are currently all working from home. This role will begin working from home and then follow organisational guidelines on returning to the office and homeworking policies, with potential opportunities to continue to work from home on a regular basis going forward. Please assume a minimum of 1-2 days per week in our London Office. Regular travel across the UK to events is also required.

As an inclusive employer, we welcome conversations on flexible working and any reasonable adjustments that may be required.

Diversity Statement

We believe that the compassion, understanding and service we show each, and every individual customer should be reflected in the way we all support, respect and include every individual who works with us.

It’s because of this that we have strived hard to create a One Legion culture that we can all feel part of and succeed in. It’s why we make sure that you have the opportunities you need to learn and develop. It’s why we’re invested in making RBL a truly inclusive place to work, where everyone can be themselves. It’s why you’re welcome, whoever you might be.

It’s why we welcome applications from people with diverse backgrounds and experiences.

How to Apply

Please apply by clicking ‘Apply online’.

Closing date for this role is: Sunday 5th December 2021.

We reserve the right to close this vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and submit your application form as soon as possible.

Recruiting for a Specialist Behavioural Support Worker to join our learning disability service in Hertforshire!

GBP £20,321.00 per annum, working 40 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Key Responsibilities:

This is not an exhaustive list of all the duties and responsibilities that may be required and is subject to change in accordance with the needs of the customers and Look Ahead. As we have other support services locally, we may also require you to undertake support duties at other locations, subject to agreement at interview stage.

Your role will include:

*Supporting the customer to undertake a full timetable of preferred activities including sport and leisure activities,, attending community groups, visiting local amenities, and introducing them to new activities to expand their horizons and networks;
*Developing the customer's independent living skills and involving them in all aspects of maintaining and developing their home, including cooking, shopping, cleaning and decorating;
*Enabling the customer to keep up with the important people in their life and to meet new people with shared interests;
*Supporting the customer to communicate their wants and needs, and communicating with them in a person-centred way;
*Supporting the customer to manage their anxieties and frustrations, using Positive Behaviour Support and Autism-specific approaches;
*Collating a range of behavioural data and essential paperwork to be analysed within our local management structure;
*Driving the customer to activities using the customer's vehicle, in rotation with the wider team;
*Communicating with family members and a range of other key stakeholders including social work, psychology and commissioning teams;
*Acting in accordance with the policies and procedures of Look Ahead Care & Support plus those specific to the service including any statutory requirements;
*Consistently reviewing the customer's life goals and their progress towards achieving them, in partnership with them and those important to them;
*Supporting the customer with personal care;
*Reporting any observations relating to customer welfare;
*Maintaining records as required at the project;
*Participating in team meetings/reviews, support planning, risk management and the general development of the service;
*Undertaking any other duties as requested by management

Person Specification:

-Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
-Exudes a warm friendly presence and open behaviour
-Prefers working as part of a group or team
-Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
-Has a practical and logical mind and is naturally well organised
-Thrives on change and enjoys dynamic diverse environments
-Is confident with high levels of self-esteem
-Is respectful, articulate and sensitive in style of communication
-Is motivated towards excellence and improvement of personal performance with a can do attitude
-Ability to cope positively with challenging and diverse behaviour

Skills, Knowledge and Experience:

Essential:

-NVQ Level 2 or equivalent
-Minimum 2 years of experience working with customers with Autism/Challenging Behaviour/learning disabilities
-Driving licence and a willingness to drive as part of support duties

Desirable:
-Experience of facilitating sport and leisure activities for vulnerable adults

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with the Inclusive Employers Standard 2021. We welcome applications from people of all backgrounds.

I am looking for a Supporter Acquisition and Engagement Manager - Legacies to join a much loved national health charity.  

This is a really exciting time for the charity as they roll out their new strategy of which legacy income plays a huge part.

They are looking for a leader to take responsibility for the planning, development and delivery of their legacy giving programme. You will have the opportunity to develop this programme as you wish, creating exciting new campaigns and introducing new initiatives to significantly increase their legacy giving pipeline.

For this role you will need:

• Experience of legacy or in memory giving
• First class written and verbal communication
• Creativity and the ability to generate new ideas

Contract: Permanent

Salary: £32,000 - £36,000 per annum (Dependent on experience).

Location: London SE1 (temporarily remote working from home, with flexible working after that)

A commitment to attention to detail If you would like to have an informal discussion, please call Lucy on 02030 062787 or email [email protected]

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

If enough applications are received the charity reserve the right to end the application period sooner.

We are working with a wonderful health charity to recruit a Supporter Care Officer, this role is initially a 3 month contract supporting them through a busy period. The charity has gone from strength to strength in the past 18 months as a result they now need additional help managing donations and thanking their wonderful supporters. This is the perfect role for someone who is in-between contracts and looking to start something new before Christmas.

Main duties for the Supporter Care Officer:
Processing donations accurately and within timeframes
Handling cash and cheques, banking effectively
Thanking supporters for their donations
Liaise with third party suppliers and internal teams

You will have:
Excellent attention to detail
Good customer service skills
Strong accuracy and data entry experience

If you would like to apply for this role, please email your CV to [email protected].

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

If enough applications are received the charity reserve the right to end the application period sooner.

The Royal Air Force Benevolent Fund is the RAF’s leading charity supporting serving and former members of the RAF and their families every day. It’s an exciting time to join the charity as we launch an ambitious new five-year strategy to help drive a change in income, profile, brand awareness, reputation and impact.

Saying thank you to our loyal and generous supporters is important to the RAF Benevolent Fund. This is an exciting position in our fundraising team based in our London office. The successful candidate will play an important role in the fundraising team and has specific responsibility for supporter care. 

We are looking for an enthusiastic and highly organised individual who is interested in a career in fundraising.  The successful candidate will enjoy working as part of a team, speaking to supporters on the phone or writing to them, meeting deadlines and juggling a varied workload.  An articulate communicator with excellent IT skills, you must be able to demonstrate a willingness to meet supporters’ expectations and enjoy working on a variety of projects.

A detailed job profile is available below and on the Fund’s website. For an informal discussion about the role please contact Louise Gibson, Head of Individual Giving.

To apply, please send your CV together with a covering letter detailing why you believe you are suitable for this role and how you meet the person specification to Elizabeth Haigh, HR Advisor.

The closing date for applications is midday on Wednesday 15 December 2021. Interviews are due to take place on 20 and 21 December 2021 via a video conferencing platform.

Please note that due to the high number of applications expected, only candidates shortlisted for interview will be notified.

As an equal opportunities employer, the Royal Air Force Benevolent Fund is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Fund.

The Royal Air Force Benevolent Fund is a Registered Charity (No. 10810090).

TPP's Fundraising and Development team are supporting with a well-known national health charity as they look to develop their Individual Giving team. Working as the Supporter Acquisition Manager will be a key part in not only the running but also the development of their acquisition programme. This role is a full home-based position and they are open to candidates being based anywhere in the UK.

Job title: Supporter Acquisition Manager
Charity type: Health
Salary: London - £38,000, Greater London - £36,455, elsewhere in the UK - £34,700
Location: home based

Working as the Supporter Acquisition Manager you will be responsible for the delivery and growth of their donor base and income in line with recent success they have seen. This role will at first be focusing on their two main acquisition areas of cash appeals and their lottery programme. You will also be in-charge of the development and delivery of their plans to significantly grow their mass marketing campaigns, using the most effective channels according to audience preferences. You will work with external suppliers, making sure they understand and work to a high standard and maximising income. A key aspect of the role is the leadership of the Officer within the team, ensuring that they are motivated and achieve their objective.

They are looking for a candidate who is experienced within direct marketing within a fundraising team, ability to implement and delivery campaigns from end to end. Excellent understanding of a range of acquisition techniques which include direct mail, inserts, door drops, digital and DRTV. Experience of developing a fundraising strategy, multiyear budget development and testing new campaigns. You will be skilled at building relationships both internally but also with external suppliers to ensure you are getting the best services.

If you have read through this advert with great interest and feel you have the experience they are after then get in touch to arrange a time to talk.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Excellent opportunity for someone with an acquisition specialism to make their mark on a fully invested programme.

• Exciting time for the team as their new engagement model enters its second year with an integrated approach to mass engagement
• Big investment has been secured for next year and there will be a 20% increase in expenditure on acquisition
• With upcoming changes include a new CRM and audience segmentation work, this truly is an exciting time to join the charity

Job description

• Newly created role responsible for £1+ million spend and recruiting over 20,000 supporters a year
• Responsible for a product range including regular giving, lottery, raffle, cash and in-memory
• Line management of one person
• Management of agencies
• Responsible for annual budget planning and reforecasting to ensure targets are hit
• Working on new products and launching them to market

Person specification

• Strong supporter acquisition/recruitment experience from individual giving or direct marketing programmes
• Ability to strategically develop products and think creatively around acquisition
• Line management experience is desirable but not essential
• Able to come up with ideas and with the drive to make a positive impact