Supporter experience jobs

Job Title: Fundraising and Communications Officer

Department: Membership and Development

Reports To: Membership Manager

Location: UK Based

Compensation: £32,500 per annum

About Humanists International:

Humanists International is the global representative body of the humanist movement, uniting a diverse range of non-religious individuals and organizations committed to reason, compassion, and human rights. We work to build and strengthen the humanist movement worldwide, advocate for secularism and human rights, and promote humanist values in public life.

Job Purpose:

The Fundraising and Communications Officer is a vital member of the Membership and Development team, responsible for engaging and communicating with Humanists International's members and the wider public, with a strong focus on fundraising. This role involves developing and implementing communication and fundraising strategies, managing social media channels, creating compelling content, and utilizing AI tools to optimize outreach and fundraising effectiveness, particularly in engaging standard value supporters.

Key Responsibilities:

Fundraising and Development:

• Develop and implement fundraising plans and campaigns, with a focus on strategies to engage and cultivate standard value supporters, including managing Direct Mail appeals to US Donors

• Create compelling content for fundraising appeals, ensuring alignment with Humanists International's values and mission.

• Analyze fundraising data to identify trends and opportunities for improvement, using AI-driven analytics where appropriate to understand standard value supporter behavior.

• Implement strategies to cultivate and steward relationships with donors, with a focus on upgrading standard value supporters, including supporting the In-person VIP Donor Reception

Membership Communications:

• Manage all membership-related communications, including the monthly newsletter, ensuring content is engaging, informative, and promotes fundraising opportunities to standard value supporters.

• Establish and maintain a strong online presence through existing social media accounts (e.g., Twitter, Facebook, Instagram, LinkedIn), with an expectation of minimum 2-3 posts per week.

• Develop and implement social media strategies to increase engagement and reach, with targeted campaigns for standard value supporters.

• Actively manage Acquisition Social Media (General), including the creation and management of Adverts on Social Media (Facebook & Instagram) and Google Ads.

• Respond to inquiries and engage with members online, fostering a sense of community among standard value supporters.

• Utilize AI tools to schedule posts, analyze social media performance, and identify target audiences within the standard value supporter segment for fundraising.

Campaigns:

• Invest time and effort in relaunching the "End Blasphemy Laws" campaign, developing engaging content and promoting it across various channels to maximize fundraising and awareness, with specific strategies for standard value supporters.

• Support other campaigns led by Humanists International, contributing to their communication strategies and execution, with a focus on integrating fundraising elements and engaging standard value supporters, including the development and promotion of Petitions (via CiviCRM).

• Support communications for Driving Event Registrations (e.g., World Humanist Congress).

Content Creation and Publication:

• Produce high-quality written and visual content for various platforms, including the website, social media, newsletters, fundraising appeals, and reports, tailored to appeal to standard value supporters. This includes developing Video and Multimedia Content.

• Support the Chief Executive in writing the annual report, ensuring it effectively communicates the organization's achievements and impact to all supporters.

• Lead the launch and ongoing production of a New Humanists International Podcast, and coordinate getting Personnel as Guests on other Podcasts.

• Use AI tools to assist in content creation, including generating initial drafts, optimizing content for different platforms, and ensuring consistency in tone and style, particularly for communications targeting standard value supporters.

Collaboration and Support:

• Work closely with the Advocacy and Membership Development teams to ensure consistent messaging and effective communication of Humanists International's work, with a focus on integrating fundraising into all communications with standard value supporters.

• Provide communications support to Young Humanists International, assisting with their campaigns and initiatives.

Planning and Strategy:

• Work with the Chief Executive Officer to develop a comprehensive annual communications and fundraising plan that aligns with the organization's strategic goals, with specific strategies for standard value supporters.

• Monitor and evaluate the effectiveness of communication activities and make recommendations for improvement, using data and AI-driven analytics to assess engagement and fundraising outcomes among standard value supporters.

Person Specification:

Essential:

• Excellent written and verbal communication skills, with the ability to tailor messages to different audiences, including standard value supporters.

• Strong understanding of social media platforms and best practices, with experience in using social media for fundraising.

• Experience in creating engaging content for online and offline channels, including fundraising appeals.

• Ability to work independently and as part of a team.

• Strong organizational and time management skills.

• Commitment to the values of Humanists International.

• Demonstrable experience and comfort using AI tools for content creation, social media management, or data analysis, with a focus on fundraising applications.

Desirable:

• Experience in campaign development and execution, with a focus on fundraising campaigns targeting specific donor segments.

• Graphic design skills and experience with design or video editing softwares.

• Knowledge of website content management systems.

• Familiarity with the international human rights landscape.

Want to play your part in transforming society?

You're in the right place.

Many of our Spear trainees have faced significant barriers to finding work, including family breakdown, growing up in care, disability or mental health difficulties, having been involved in crime, or really struggling at school. We believe that being out of work can lead to isolation and proliferate these challenges, meaningful work is key in helping young people find a sense of purpose and community. We're proud that the coaching and community that the Spear Programme provides makes such a difference that 75% of those who take part find work, and are still in work a year later.

Not only will you be part of bringing about powerful change in people's lives, but throughout this paid, dynamic opportunity, you'll be supported and challenged. We'll invest in you, developing expert coaching and leadership skills to set you on a great career path.

Please feel free to let us know if you may require any reasonable adjustments to participate fully in our recruitment process, or if you have any enquiries regarding accessibility such as wheelchair access. 

The important stuff

Location: Islington

Contract: Full-Time, Permanent

Hours: Monday - Friday, 9.30am - 5.30pm (With some out-of-hours work needed for events such as our Spear Celebrations)

Salary: from £27,000

Closing date: Monday 5th January (We are interviewing on a rolling basis and might close the application early if we find the right candidate)

Upcoming Assessment Days: Thursday 22nd January

Application pack: Have a look at our application pack for more information about the role and Resurgo

 

Benefits

• 28 days annual leave (including Christmas Gift Days) plus bank holidays
• Excellent personal development and training opportunities, including our iLM-accredited 5-day Coaching for Leadership programme (worth £3,000)
• We aim to support all Graduate coaches to progress to other roles with us after this initial year, with development towards management level within 3 years.
• Regular staff prayer meetings, conferences and retreats (one residential)

What will you do?

• Coach 16-24 year olds, bringing about powerful change in their lives 
• Build great relationships with relevant professionals 
• Form part of an intentional church community 

What will you gain?

• Management skills and career progression 
• Excellent coaching capability 
• Social Impact Experience
• Christian Leadership Skills 

Events & Experiences Officer (Potteric Carr)
 
Location: Potteric Carr
Salary: £25,624 - £27,696 per annum
Hours: 35 hours per week
Contract Type: Permanent
 
Yorkshire Wildlife Trust is one of the UK’s fastest growing nature conservation organisations and seeks to appoint an Events & Experiences Officer to join the team at our Potteric Carr nature reserve. This is an exciting opportunity to lead the development of engaging, wildlife-focused events and visitor experiences that inspire support for nature and help us grow the reach and impact of our work.
 
In this rewarding role you will plan, promote and deliver a high-quality, year-round commercial events programme (ranging from regular guided walks to large-scale festivals) that raises awareness of Potteric Carr, drives footfall and generates vital income for the Trust. You’ll monitor and evaluate engagement activities to ensure we consistently deliver impactful, financially sustainable experiences; nurture a team of volunteers to enhance visitor engagement; collaborate with operational teams to craft exciting wildlife-watching opportunities; and build relationships with new and existing partners and suppliers to diversify and strengthen our offer.
 
We’re looking for someone who will bring a wealth of experience in planning and delivering public-facing events, ideally in outdoor or visitor attraction settings. You’ll be a creative communicator with the ability to inspire diverse audiences, build partnerships, and manage resources effectively - including volunteers. You’ll also be a team player and willing to work flexibly to support the delivery of our broader engagement programme. Knowledge of community or environmental engagement, along with a passion for wildlife conservation and delivering exceptional visitor experiences, will ensure success in this role.
 
How to Apply
 
Please submit an up-to-date CV and supporting statement. When writing your supporting statement, please ensure you describe your relevant knowledge, skills and experience aligned to the Person Specification within the Job Description. Please be aware that if you only submit a CV, your application will not be considered.
 
Please DO NOT include any personal details (name, address etc) on your supporting statement.
 
Closing date: Midnight on Sunday 11th January
Interview date: Friday 30th January at Potteric Carr Nature Reserve
 
Please note that applications received after the closing deadline may not be considered. The Trust regrets that it is unable to give feedback on unsuccessful applications.
 
We are committed to creating a Movement that recognises and truly values individual differences and identities. We value diversity and are committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We want our people to flourish, just like nature.
 
REF-225 683

The postholder will manage our membership of groundwater professionals, support them and our core staff with their various deployments on humanitarian and development projects, manage the promotion of the organisation through external communications, social media, website and events, and provide administrative support to the Project Board.

Key Responsibilities

Membership Support

• Act as the first point of contact for members, ensuring effective communication and timely responses.
• Maintain and update the membership database and records.
• Develop initiatives to strengthen member engagement and professional exchange.
• Support members, and staff, with arrangements for overseas assignments, including pre deployment coordination (including insurance, risk assessment form, medical forms, code of conduct, partner administrative requirements) and logistics (flights, accommodation), general support during their assignments and post deployment review.

Public Relations Support

• Lead on the organisation’s external communications, including managing social media content.
• Oversee and update website content including members updates and case studies.
• Draft newsletters, press releases, and other external communications to promote the organisation’s work.
• Build and maintain relationships with partners, stakeholders, and media contacts.
• Organise and coordinate events, workshops, and conferences that engage the GWR membership.

Administrative Support

• Provide direct administrative support to the CEO, Grants Manager, Finance Manager and Technical Team Lead.

ESSENTIAL EXPERIENCE

• Good level of education, with the skills to communicate effectively in writing and orally.
• Demonstrable experience in administration and have strong organisational skills with the ability to multi-task, and alter priorities as required.
• Ability to build working relationships with a wide range of people, especially those whose first language may not be English.
• Demonstrated ability in managing social media accounts and web content.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and comfortable with digital platforms.
• Ability to work independently as well as collaboratively in a small team.
• Able to work from our offices in Dartington, Totnes

DESIRABLE

• Relevant degree or experience in administration, communications, public relations or similar.
• Experience using CRM software

 YOUR PROFILE

We are looking for someone motivated by a strong commitment to support marginalised communities and the extreme poor. You will be professional but with a natural ability to build collaborative relationships and support colleagues and members working often in challenging contexts. You will bring cultural sensitivity and confidence in engaging with a diverse international network of groundwater professionals.

The ideal candidate will be an effective communicator who can foster trust with members, supporters, and partners. You will enjoy writing clear, creative, and engaging content for social media and the website, using communication to share impact and strengthen connections.

You will need to also be organised and able to coordinate activities, support members and staff with preparations for overseas assignment whilst remaining flexible to adapt to rapidly changing circumstances that are common within the humanitarian sector in which we work. You will be proactive and comfortable in communicating independently, while drawing on the expertise of others to inform your approach.

Above all, we are looking for someone who will contribute positively to a happy, supportive, and effective working environment at GWR.

Visit our website for more details.

You’ll be responsible for forging meaningful partnerships with local businesses, hosting engaging events that inspire generosity, and nurturing long-term relationships with corporate sponsors. This role requires someone who can express gratitude, maintain strong relationships, and show supporters the real impact of their contributions.

You will be part of our vibrant Business & Events team — a fast-paced environment where no two days are the same

About YMCA St Paul’s Group

YMCA St Paul's Group is a charity committed to supporting and empowering young people and communities across London. We provide transformative youth work, essential community services, inclusive health and wellbeing centres, and supported accommodation for those at risk of homelessness.

Our mission is to help create thriving places for young people and flourishing communities. With over 150 years of service, we remain dedicated to long-term transformation of mind, body, and spirit.

About the Role

As a Housing and Support Assistant, you will play a crucial role in delivering high-quality housing and support services to our residents. You will often be the first point of contact for residents and visitors, responding to a wide range of enquiries and offering clear, holistic, and informed guidance.

This role is wonderfully varied, combining customer service, reception duties, safety responsibilities, and building support. Whether welcoming new residents, assisting Health & Wellbeing members, or responding compassionately to concerns, you will be a key representative of YMCA St Paul’s Group throughout the night.

Key Responsibilities

Deliver Outstanding Customer Service

Be the warm, reassuring presence that sets the tone for a positive resident experience. Your professionalism and empathy will leave a lasting impression on our residents and their support network.

Versatility at Its Best

No two shifts will be the same. Alongside reception responsibilities—such as managing telephone services, handling mail, overseeing repairs, and processing payments—you will support the smooth operation of the building and contribute to a safe, welcoming environment.

Safety and Security

As the designated first aider and fire marshal, you’ll play a vital role in safeguarding residents during emergencies. Your routine wellbeing checks, patrols, and facilities inspections will help uphold a safe and comfortable environment for all.

Welcoming and Listening

As the first point of contact, you may welcome new residents, respond to complaints, handle reports of anti-social behaviour, and provide a compassionate, attentive ear. Your ability to identify, escalate, and report concerns appropriately will be essential.

A Supportive Team Environment

Joining our team means becoming part of a friendly, experienced, and collaborative group of housing advisors. Your skills and passion will shine as you help make a meaningful difference in the lives of our residents. The diverse nature of your responsibilities will keep you engaged, while the impact of your work will be a source of pride and fulfilment.

What We Offer

At YMCA St Paul’s Group, we are committed to improving diversity and inclusion across our workforce and services. We value your authenticity and encourage you to bring your unique voice and perspective. You’ll also have the opportunity to influence positive change by participating in our Employee Resource Groups.

We believe in your growth. Through our comprehensive learning and development programme—including training, qualifications, and hands-on experience—you’ll be supported in gaining the skills you need while accessing clear pathways for professional progression.

Benefits to Support Your Mind, Body, and Spirit

• Free gym access across all YMCA sites

• Discounts from major retailers and supermarkets

• Free wellbeing and counselling services

• Flexibility to work across a range of outer London locations

• Career development programmes to help you thrive

• Family-friendly policies, including enhanced maternity pay

• Life Assurance

Director of Fundraising Development

We have an exciting and rewarding opportunity for a Director of Development to join the Senior Leadership Team.

The Director of Development is a key member of the Senior Leadership Team (SLT) and provides strategic and operational leadership across all fundraising and income generation activities.

Join a youth social action charity which challenges 18 to 25-year-olds to tackle educational inequality through a year of full-time social action. As mentors, tutors and role models in schools, they support pupils growing up in some of the most disadvantaged areas of the UK.

Position: Director of Development

Location: London/Hybrid (two days worked from the office or at external events per week and two days from home)

Hours: Part-Time, 4 days per week, 28 hours per week

Salary: £60,000 pro rata (£48,000 for 28 hours)

Duration: Fixed-term (12 months with possibility to extend)

Start date: March-April 2026

Closing Date: 7 January 2025

Interviews: Starting from the week commencing 12 January 2026

The Role

The Director of Development is responsible for leading a dedicated Development team to secure sustainable income from corporates, trusts and foundations, high-net-worth individuals, events, and statutory bodies.

You will collaborate with the SLT colleagues and the Board’s Development Committee to drive income growth, strengthen relationships with key supporters, and ensure the organisation’s fundraising strategies align with the organisations mission, values, and long-term objectives.

The role combines strategic oversight with hands-on leadership of a high-performing team, ensuring fundraising systems, processes, and reporting are effective, accurate, and aligned with best practices.

Main duties and responsibilities include:

· Strategic Leadership of Development

· Team Leadership and Management

· Major Donor, Corporate and Trusts Management

· Systems, Processes and Reporting

· External Engagement and Profile Raising

About You

We are looking for someone with strong interpersonal, relationship-building, and presentation skills and the ability to engage and inspire diverse audiences.

You will have:

· Demonstrated commitment to the charity’s mission, vision, and values.

· Extensive experience in a senior fundraising or development role with a proven record of securing significant corporate, trust, foundation, or major donor partnerships.

· Experience leading and managing a fundraising or development team, including performance management and professional development.

· Proven track record in managing fundraising income budgets, forecasting, and planning.

· Experience of working with senior stakeholders and trustees to secure funding and support.

· Experience managing fundraising systems and reporting processes, including Salesforce.

· Demonstrable success in achieving challenging fundraising targets.

· Experience working in the charity or education sectors, including integrating programme impact into fundraising.

Please apply by uploading your CV and cover letter (two pages preferred) demonstrating your suitable experience, knowledge, skills and abilities. Due to the high volume of CVs received, the charity can only respond back to the successful candidates.

Employee Benefits

As an organisation, particular emphasis is placed on fairness, well-being, and inclusion and offer a range of benefits for staff, including:

· Great holiday entitlement

· Training including degree-level qualifications

· Pension scheme enrolment starts at 4% as standard, and employee contributions are matched up to 5%

· Free eye tests and £20 off glasses

· Interest-free travel season ticket loans

· Interest-free bike loans under the “Cycle to Work Scheme”

· Interest-free Loans to assist employees with welfare or financial hardship

· 2 days per year to pursue volunteering opportunities and 2 days per year to support wellbeing

· Regular all staff wellbeing sessions with external wellbeing experts

· Reservist friendly employer - Bronze award

· Laptop and mobile phone

Other areas of experience may include Director of Development, Development Director, Director, Fundraising Director, Director of Fundraising, Trusts, Foundations, Major Donor, Corporate, Fundraiser, Fundraising, Head of Fundraising, Income, Director of Fundraising and Development.

Please note this role is being advertised by NFP People on behalf of our client.

For 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers.

We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.

​

Brief role description:

​The Veteran Support Employment Consultant will provide holistic, high-quality employment advice and guidance to a diverse caseload of veterans. The role focuses on supporting personal development, enhancing employability skills, and enabling clients to achieve sustainable employment outcomes.

The Veteran Support Employment Consultant will work remotely while maintaining a strong local presence through outreach and engagement activities across the East Midlands. Effective case management, following Forces Employment Charity (FEC) policies, procedures, and work instructions, is central to this role.

​

Interested? Want to know more about the Charity? Check out our Website

​Eager to know more the role? Have a look at the Job Description attached

​What’s in it for you? Check out our Benefits.

​Have we convinced you to apply? If so, submit your CV and Covering Letter by closing date Tuesday 23 December 2025 

​Got questions about the role? Get in touch with the People Team

​

Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible.

If you are an internal applicant, please ensure you have made The People Team aware before applying. 

We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process. 
We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.

The Ogden Trust is a family charitable trust which supports the teaching and learning of physics. The Trust delivers professional development programmes for teachers of physics across England, supports schools and multi-academy trusts to improve their physics provision and works with universities to support high-quality physics enrichment.

Job scope

Head of Teacher Support leads a team delivering professional development for teachers of physics across England. The team manages a range of professional development programmes covering Early Years to Key Stage 5. The postholder will have specific responsibility for the strategic leadership and management of the team as well as managing delivery of external funding contracts.

Remote working and other flexible working arrangements will be considered.

This is a homebased role, with some occasional travel in and around South London.

At CareDogs, we reduce social isolation by getting people out and about with local volunteers and their dogs for regular walks, talks and companionship. 

We believe in a society that values community, celebrates intergenerational friendship, honours the human–animal bond, encourages us to be outside more, and helps people feel like valued members of their local communities. 

As Fundraising and Marketing Assistant, you will play a central role in delivering CareDogs’ fundraising strategy, helping to grow income, strengthen community connections and raise awareness of our work. You will contribute to the development and delivery of creative fundraising initiatives, build relationships with local partners and supporters, and create engaging content that inspires people to get involved.

This is a hands-on, varied role for someone who enjoys both community engagement and communications. With a growing presence in South London, it’s an exciting opportunity to help shape the next stage of CareDogs’ growth and sustainability.

What you’ll do

• Deliver activities and campaigns that support CareDogs’ overall fundraising strategy and income targets.
   

• Proactively increase public fundraising initiatives and promote ways for people to fundraise for or donate to CareDogs, researching and implementing opportunities for increasing donations through organised, community and ‘DIY’ fundraising events and challenge activities.
   

• Establish, nurture and maintain community relationships, securing donations and support from local businesses (such as supermarkets and pet stores), community groups and individuals.
   

• Create marketing materials and social media content in line with CareDogs’ brand guidelines.
   

• Record and report fundraising campaign income and activity outcomes.
   

• Lead on public awareness-raising events such as Paws in the Park and other local community events.
   

• Cultivate and steward relationships with existing supporters, responding to enquiries (emails, letters, phonecalls) and increasing supporter engagement. 
   

• Keep the website up to date with news, blogs and community stories, and support monthly newsletter communications via Squarespace and Mailchimp.
   

• Maintain accurate supporter records on our CRM (we use Beacon), updating contact and engagement information regularly.
   

• Utilise Eventbrite to promote events and ensure the charity’s JustGiving Page is up to date with any fundraising campaigns
   

What you’ll get

• Join us as the first person in this new role and help shape its direction as the charity grows. A fantastic opportunity to learn, contribute, and make a real impact.
   

• Be part of a rapidly growing grassroots charity with a mission to reduce loneliness and increase wellbeing.
   

• Support from CareDogs' experienced board members and senior leadership.
   

• A flexible role with the opportunity to mostly work remotely.
   

• 20 days per year annual leave, alongside UK bank holidays (pro-rated for part-time staff), plus an extra day off to celebrate your birthday.
   

• Dog-friendly annual events: Celebrate and connect with your colleagues, and bring your furry friend along!
   

About you

We think you’ll succeed in this role if you:

• Are familiar with the charity sector and best practice when it comes to fundraising
   

• Have experience managing social media channels, including content creation and scheduling, as well as using Canva or similar design software
   

• Have great interpersonal skills and are a persuasive, confident communicator.
   

• Are a self-starter, and are comfortable working independently and remotely
   

• Have proven experience in fundraising and donor stewardship, especially within communities or supporting  local partnerships
   

• Have strong written and verbal communication skills with attention to detail.
   

• Understand the charity sector and best practice in fundraising and supporter engagement.
   

Essential requirements

• A genuine passion for CareDogs’ mission and values.
   

• A full, clean driving licence and access to your own vehicle.
   

• A clear DBS check (to be completed upon job offer).
   

Additional information

Occasionally this role will require you to attend community CareDogs events outside of office hours, so you’ll need enough flexibility to allow for this.

If you share our vision that ‘every young person should be empowered to gain the confidence, independence and skills they need for a better and brighter future’ we might have the perfect role for you!

ThinkForward is recruiting a Progression Coach in Margate, Kent, to join our team delivering our unique programme supporting young people into further education and employment. If you are….

· Passionate about, and have experience in, supporting young people to make amazing decisions about their futures

· Committed to equity, diversity, anti-racist and anti-discriminatory practice

· Persistent, empathic and agile in your style of work and able to apply a coaching approach to the delivery of our programme

· Able to tell the stories of our work through data

· Confident in running one-to-one and group work sessions 

· Knowledgeable of employability practices and the importance of tailored progression planning for young people

…then please click on the job pack for our role description and information pack for more details about ThinkForward and the role you could play, then apply with your CV and cover letter.

Applicants should note that this role will require access to a vehicle. 

We look forward to hearing from you.

Clinical Support Administrator

Salary: Band 3: £27,152.71 - £30,443.60 per annum inclusive.

Contract Type: Permanent, full-time.

Hours of work: 37.5 per week (with occasional weekends).

About the job role

We have an exciting opportunity for a Clinical Support Administrator in our First Contact Team at St Joseph’s Hospice. We are looking for someone who has experience in administration and working in a healthcare environment.

The First Contact Team is a dynamic one-stop service that transforms the way patients and referral agencies access the Hospice’s services. An opportunity has arisen for a full-time Administrator to join the First Contact Team. If you are a successful applicant, you will be part of the team that acts as the first point of contact for the Hospice’s services. You will answer telephone calls from people who may be in difficult and stressful situations, provide advice and signpost to other services or agencies. You will also undertake associated administration and data entry.

The service operates 24 hours over seven days a week for advice, whilst referrals will be taken mainly in daytime hours. You will work 37.5 hours every week. Shift patterns will vary, and you will be expected to cover shifts from Monday through Friday, 8.00 am to 9.00 pm, plus occasional weekends according to the rota.

About you

You will need:

• Effective communication and interpersonal skills
• Substantial experience in a telephone-based call centre environment
• The ability to remain calm whilst working in a pressurised environment
• The ability to deal sensitively and empathetically with people in distress
• The ability to work constructively as part of a team
• The ability to pay close attention to detail, accurate recording and data entry skills

Where you’ll work

St Joseph’s Hospice was founded in 1905 by the Religious Sisters of Charity and built on a rich Catholic heritage. Today, we are an Investors in Diversity awarded charity, providing expert, compassionate care to people of all backgrounds, cultures, and beliefs across East and North London.

Our specialist palliative care services—delivered at home, in our in-patient unit, and through out-patient clinics—are grounded in respect for human dignity and guided by compassion, justice, and a deep commitment to quality. Our values guide us in everything that we do. We work to ensure that everyone receives the support they need, with kindness, understanding, and respect by delivering individualised, responsive and holistic support to patients and their families.

Why work for us?

• 27 days holiday plus public holidays, increasing up to 33 days with service
• Subsidised café and early access to retail sale events
• Season ticket/Welfare loans
• Continuation of the NHS Pension Scheme or an excellent salary-exchange pension scheme.
• Santander cycles discount and cycle to work scheme
• Health Cash Plan and access to the EAP services

Join St Joseph’s team and find out more! 

Closing date: 21 December 2025.

Interview date: 5 January 2026.

We are an equal opportunities and a disability confident employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

We are looking for a proactive and compassionate Hospital Independent Domestic Violence Advocate (IDVA) to support victims and survivors of domestic abuse within a hospital setting. This role is full-time to provide maternity cover. The role is based at West Middlesex Hospital along with some working from the Victim Support office in Old Street and some home working.

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As an Independent Domestic Violence Advocate you will provide pro-active, high quality, frontline service to victims of domestic abuse through on-going risk assessment, providing individual safety planning, trauma-informed support, guidance, information, and advocacy and enabling victim/survivors to access the services they need in the aftermath of the abuse and trauma they have experienced.

You may work within a Hospital Trust's Safeguarding Team to support both patients and staff in an Acute Hospital setting, who have experienced Domestic Abuse. You will make initial contact with victims of domestic abuse, explaining our services and assessing the impact of crime, or receive referrals from colleagues, in order to provide on-going support and case management.

Key Responsibilities:

• Assess risks and needs using evidence-based checklists.
• Focus on high-risk cases with short to medium-term crisis intervention.
• Assist high-risk victims in accessing safety services.
• Deliver tailored support and information.
• Understand legal frameworks for protecting children and vulnerable adults.
• Provide advocacy on legal, housing, health, and financial options.
• Empower clients to recognize domestic abuse dynamics.
• Participate in Multi-Agency Risk Assessment Conferences (MARAC).
• Work with a team to deliver respectful, dignified, and sensitive services.
• Maintain accurate and confidential case records.
• Comply with data protection laws and organizational policies.
• Stay updated with procedures, policies, and professional codes.

About You:

Ideally, you will have knowledge about legal remedies for domestic abuse victims and have experience working with drug, alcohol, and mental health issues. An understanding of benefits, housing, and homelessness would also be beneficial.

You will need:

• Strong understanding of domestic abuse and its impact.
• Demonstrate proficiency in English, both verbally and in writing.
• Experience in statutory, voluntary, or multi-agency settings.
• Competency in risk and needs assessment frameworks.
• Understanding of safeguarding issues.
• Direct service delivery experience to victims or vulnerable people.
• Ability to manage complex caseloads and prioritize work.
• Strong crisis management skills.
• Effective communication, negotiation, and advisory skills.
• Commitment to equal opportunities and diversity.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Are you ready to shape the future of workplace culture?

As a Human Resources Advisor, you’ll be at the heart of creating fair, consistent, and supportive people practices across the Motor Neurone Disease (MND) Association. This is your chance to influence how colleagues experience work every day, guiding managers with expert advice and helping employees feel valued. Based in Northampton with hybrid working, this 12-month Fixed Term Contract offers variety, responsibility, and the opportunity to make a meaningful difference across the organisation.

Hybrid Working and Flexibility: This role offers hybrid working, with the expectation to attend the office minimum 1 day per week.

Key Responsibilities:

• Responsible for employee relations casework including managing disciplinary, grievance, performance, and absence matters.
• Escalate complex or high-risk cases to HR Business Partners when required.
• Provide expert ER support during organisational change and transformation activities.
• Design and embed a clear and robust case management framework with reporting and SLA tracking.
• Monitor and update HR policies to ensure compliance with legislation and organisational priorities.
• Advise and empower managers with practical guidance on employee relations and policy application.
• Collaborate across the HR team, maintaining strong links with payroll, recruitment, and other internal partners.
• Support the Head of HR with reporting, risk mitigation, and delivery of key ER and policy initiatives.

About You:

• Proven experience managing a wide range of employee relations casework, including disciplinary, grievance, performance, and absence management.
• Strong understanding of UK employment law and its application in ER cases.
• Skilled in developing and implementing HR policies and procedures.
• Excellent communication skills, able to influence and engage at all levels.
• Strong organisational and problem-solving abilities with attention to detail.
• Confident in managing conflict and resolving issues with fairness and empathy.
• Professional and discreet in handling sensitive and confidential information.
• CIPD Level 5 qualification (desirable)
• Experience in supporting restructures, reorganisations, and other change management activities (desirable)

About Us:

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

What We Offer:

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
• 24/7 GP access via phone and video.
• Life assurance and confidential counselling helplines.
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
• Access to Benefit Hub for discounts on everyday shopping.
• Enhanced pension scheme.
• Opportunities for training and personal development.
• Hybrid working.

The full job description and further information about working for the MND Association is available in the candidate pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

If you’re ready to bring your expertise to a role where your contribution truly matters, join us as a Human Resources Advisor and help us build a supportive and inclusive future together.