Supporter experience manager jobs in angel, greater london

We are urgently recruiting for an Interim Head of HR Services to join our well- known not for profit organisation based in central London, for an initial period of 12 months on a fixed term contract.

This role is responsible for designing, developing, and continuously improving People policies, processes, and systems that support the entire employee life cycle, from onboarding to exit. It focuses on service optimisation within shared services, policy modernisation, and enhancing operational efficiency, customer experience, and data-driven decision-making.

Key responsibilities include:

• Leading the Employee Relations team, People Administration team, and interim policy development lead to ensure legally compliant and consistent support for managers and employees.
• Collaborating with key stakeholders across People and Organisational Development, including People and Business Partners, Head of Recruitment, People Systems Manager, and Pay & Benefits Lead, to align activities and foster a forward-thinking approach to people management.
• Enhancing reporting and analytics capabilities to support senior leadership in making more evidence-based decisions.
• Driving employment law changes in partnership with the Director of People, influencing workplace practices and advising senior leadership.
• Reviewing and redesigning the Employee Relations model to ensure alignment with business needs and organisational culture.
• Contributing to enterprise-level programmes, including the review of the Target Operating Model and optimisation of people software in preparation for the Human Capital Management system implementation in 2026-27.
• Supporting various projects by maintaining confidentiality, data quality, and effective version control of operational information.
• Providing insight and contributing to the implementation of the People Plan, ensuring strategic, cultural, and legislative alignment.

This role is integral to shaping the future of people management, ensuring policies and systems are efficient, compliant, and aligned with strategic objectives. By fostering collaboration and innovation, it plays a critical part in enhancing workplace operations and employee experience.

Hybrid working of 2 days a week in the office available.

About the Role

We are seeking a Digital Marketing Officer to join our Development and Communications directorate and contribute to the ICR’s digital marketing needs – in particular, to support fundraising across all digital touchpoints. The successful candidate will play a key role in producing and editing digital fundraising content for the ICR’s website and donation platform; creating content for digital ads, including writing copy, working on video briefs, and collating appropriate imagery; our email marketing by writing compelling copy, building templates and working with data.

Key Responsibilities

• Creating fundraising content for the ICR's website
• Developing effective digital supporter journeys
• Writing copy for email marketing
• Creating and optimising content for digital advertising

About You

We are looking for someone with experience in writing engaging copy for email marketing, social media and paid advertising, and have good knowledge of email marketing and digital platforms including Mailchimp, Google Search Ads, Ad Grants and Meta. 

What We Offer

• A supportive and collaborative working environment.
• Opportunities for professional development and career progression.
• Competitive salary and pension

Directorate Information

The role of the Development and Communications directorate is to tell the ICR’s story and focus on income generation. The ICR is world-renowned for its outstanding cancer research – and it deserves communication to match. We believe that communicating effectively about the ICR's work can help us build on our successes – attracting donors and supporters, the best staff and students, commercial partners and collaborators.

We encourage all applicants to access the job pack attached for more detailed information regarding this role. 

The National Youth Agency is looking for a new Assessment & Data Administrator to join our Academy Team.
 
Contract: Permanent
Hours: Part time – 18.5 hours per week
Salary: £25,000 per annum (pro rata £12,500)
Remote: This role is homebased with occasional travel for staff residentials and other events.
 
What we do
 
As the national body for youth work, the NYA has a dual function. We are the professional statutory and regulatory body (PSRB) responsible for qualifications, quality standards, and safeguarding for youth work and services in England. In line with our charity mission and aims, we also champion youth work through research, advocacy, campaigns, and programmes.
 
We work in partnership and believe in collaborative leadership, listening to youth workers and the youth work sector so that we can understand their needs and respond to the challenges they face. We are ambitious for youth work and for young people and integrate youth voice and influence across our work
 
About the Role
 
We are looking for someone who thrives on following set processes and being organised, with exceptional attention to detail. Accuracy and a drive for perfection are essential qualities for anyone undertaking this role. 
 
The Assessment and Data Administrator role is responsible for assisting with online assessment systems to ensure that full compliance of awarding organisations requirements are adhered to. Additionally, this individual will be the first point of call within the team for candidate or customer queries around our operational processes. 
 
We are looking for a positive, self-starter with strong organisational skills, who is confident with managing multiple tasks, and priorities and is able to provide an efficient support. The ideal candidate will be able to work well in a team and also work of their own initiative, confidently communicate with stakeholders at varying levels of seniority and display judgement, integrity and trustworthiness as you will be privy to learner information.
 
To be considered for this role, the successful candidate must have previous experience of working with IT and online learning platforms and be confident in managing the breadth of tasks within this function.
 
Key responsibilities for this role will include:

• Registration of learners across awarding organisation(s) for all courses.
• Maintenance of learner records with the awarding organisation(s).
• Supporting lead IQA in preparation for external quality assurance visits.
• Management of and claiming of completed certificates and their distribution to learners across all courses. 
• Maintaining accurate records of learner data for reporting and planning purposes. 
• Supporting the Academy team by providing data on learner number, course breakdown and completion rates. 
• Handle incoming enquiries relating to Academy operational processes. 
• Create effective interactions with customers across various platforms. 
• Collaborate with cross-functional teams to escalate and resolve complex customer queries, fostering a seamless customer journey. 
• Managing customer queries and assigned inbox. 
• Ensure the NYA follows best safeguarding best practice. 
• Ensure all operational activity and youth work content is to the highest quality, representing the position of NYA as the National Body for Youth Work in England. 
• Ensure the NYA follows best safeguarding best practice. 
• Ensure all operational activity and youth work content is to the highest quality, representing the position of NYA as the National Body for Youth Work in England. 
• Develop and maintain an understanding of NYA internal processes and the wider Youth Work qualification landscape. 
• Effectively troubleshoot and answer customer queries, seeking appropriate solutions and liaising with other departments to ensure customer support is delivered to the highest standard. 
• Maintain in-depth knowledge of NYA Academy products and services. 
• Contribute to the development and improvement of the customer service knowledge base, ensuring relevant and up-to-date information is available. 
• Provide support to the Academy Team and wider NYA as appropriate 
• Provide effective call handling day-to-day.
• Any other duties that may reasonably be required of the role.

 
Please refer to our Candidate Pack for more information on the role and the requirements.
 
Why Work for NYA?
 
NYA operates as a people-first organisation, prioritising the well-being and needs of its employees.

• NYA offers an exceptional flexible working approach which encourages our team to balance professional responsibilities with their personal life.
• A remote based team, spread across England, fostering inclusivity and diverse talent. Despite geographical distances between team members, NYA maintains a highly motivated and connected team through the optimisation of digital tools.
• NYA is committed to supporting the continual personal and professional development of our team and helping them achieve their ambitions.
• We provide 25 days leave plus 8 days, life assurance scheme, 5% employer pension contribution and a comprehensive Employee Assistance Programme via Spectrum.life with unlimited specialist support available to all NYA employees.

 
How to Apply:
 
Please download our applicant pack to find out more about the role and requirements
 
To apply, please submit the following via our online application platform by 11:59pm on Sunday 29th June 2025:

• A detailed CV setting out your career history, with responsibilities and achievements in line with the person specification in the About You section.
• A covering letter (maximum two sides) highlighting your suitability for the role and how you meet the requirements in the About You section.
• We will request data for our EEDI monitoring purposes, providing this is optional.

 
Please note: the covering letter is an essential part of the application process and will be assessed as part of your full application. We use AI detector software, so cover letters or CV’s with over 30% AI generated content with be disregarded. We understand that AI tools can offer support to candidates who have learning differences, which is why we will accept applications with some AI assistance. CV’s will not be accepted without a cover letter.
 
The National Youth Agency is an equal opportunities employer.
 
At NYA our inclusive culture means that we embrace individual differences and understand that we need a diverse team to achieve our organisations mission.
 
We wish to recruit candidates from all backgrounds to ensure our team reflects the rich diversity of the communities we serve. We encourage applications from anyone regardless of disability, ethnicity, heritage, gender, sexuality, religion, socio-economic background and political beliefs but we particularly welcome applications from global majority candidates and those from other minoritised ethnic groups in the UK as they are currently underrepresented in our team.
 
Youth Work changes lives
 
Which is why we’re committed to ensuring that as many young people as possible get to benefit from the national body for youth work in England, the National Youth Agency (NYA) exists to champion its transformative power. We believe all young people should have the opportunity to benefit from the life-changing impact of extraordinary youth workers and trained volunteers.
 
We help to grow youth work provision in ways that keep it effective, relevant, safe and engaging, to help millions of young people reach their potential and thrive. We do this by providing guidance, support, advice, training and staff development opportunities for youth workers and youth work organisations. At the heart of everything we do are young people themselves. We work hard to ensure their voices are integrated into all our work, to develop provision that truly meets their needs.
 
REF-221 931

Charity People is delighted to be partnering with the UK's leading charity for film in education and the community to recruit for their next Marketing Officer.

The organisation provides screen industry careers information and advice, supports young filmmakers, and brings the power of moving image storytelling into classroom teaching.

If you're passionate about inspiring and supporting young people to learn, and to realise their creative, cultural and career aspirations through film and the moving image, we'd love to hear from you.

We are looking for an experienced marketing professional to play an integral part in the Marketing team, supporting the Marketing Manager to plan, execute, track and evaluate campaigns that promote the organisation's programme.

Marketing Officer

Contract: Initially a fixed term contract until the end of March 2026, with potential to become permanent

Salary: £25,000 to £28,000 per annum, depending on experience

Location: Hybrid role with minimum one day per week based at the charity office in either London, Cardiff, Belfast, Edinburgh and Salford

Hours: Full-time, 35 hours per week

Closing date for applications: Friday 27th June

Interviews: Interviews will be held remotely week commencing 7th June

Core responsibilities within your role will be to:

• Email communications - management and scheduling of all email communications to the organisation's database and external audiences, management of email communication's calendar, management of Email Service Provider (Salesforce Marketing Cloud), maintaining integrity of email contact list, and writing copy, building, segmenting and sending emails.
• Support the Marketing Manager with planning, copywriting and coordination of the marketing of the organisation's campaigns across paid, organic and earned media.
• Take the lead on delivery and evaluation of specific marketing campaigns.
• CRM reporting, including setting up dashboards, creating effective reports and working closely with Product & Technology team to ensure CRM is being used to its full potential.
• Ongoing analysis of email reporting and performance to inform future marketing and communications strategies and plans.
• Ensure all emails are on brand; both look and feel and tone of voice.
• Ensure all email campaigns adhere to GDPR consent and data capture regulations.
• Work with colleagues in national teams (England, Scotland, Wales and Northern Ireland), and other departments to plan and execute regional email campaigns.
• Work with the Marketing Manager to implement, monitor and develop automated e-communications journeys to enhance both marketing and customer service experiences for the organisation's audiences.
• Manage any printed marketing materials such as leaflets, pull up banners, booklets to ensure they are on brand and produced in an environmentally friendly way.

We would love to hear from you if you have the following skills and experience:

• Experience of managing email campaigns for a variety of audiences, including drafting content, Email Service Provider (ESP) management (ideally Salesforce Marketing Cloud), A/B testing and performance analysis.
• A good understanding of email data (open rate, click through rate, click through open rate etc.) and how to analyse it in order to inform on-going activity.
• Experience of using a range of analytics tools to help monitor, optimise and evaluate campaign performance including Google Analytics, CRMs and ESPs.
• Experience of using Customer Relationship Management systems (ideally Salesforce) to segment audiences, create campaigns, target audiences and report on activity.
• Experience of managing marketing and communications campaigns across owned, paid and earned channels.
• Management of campaigns and implementing tracking, undertaking evaluation based on performance of KPIs.
• Experience of copywriting and producing content for a range of channels and audiences.

We're particularly interested to receive applications from candidates who have the below, although this is not essential:

• A good understanding of the education market and how teachers can use film (and the arts more broadly) to meet their teaching and learning objectives.
• A love and knowledge of film.

If you're interested in hearing more about this opportunity, please send your CV to Alice at Charity People in the first instance. 

Charity People and actively promotes equality, diversity, and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

Relationship Fundraising Executive.

Salary: £27,000 per annum. 

Location: Remote, (within Central Region of England).

Contract:  Permanent – 35 hours per week. 

Benefits:    

• 29 days annual leave PLUS bank holidays, with up to 5 additional days for continuous service and option to buy or sell leave.  
• Gain professional qualifications and excellent training/development opportunities.  
• Flexible maternity, adoption, and paternity packages.  
• Pension with up to 7% employer contribution with included life assurance cover.  
• Blue Light Card eligibility with 15,000 national retailer's discounts.  

Why Action for Children?    

Working here is more than a job. Everyone in the Action for Children family is passionate about protecting and supporting children. It is the sense of purpose that drives us every single day. Because we know that, when we work together, we can make a huge difference to bring lasting improvements to vulnerable children's lives.   

A bit about the role  

In this role of Relationship Fundraising Executive, you will support delivery of the Fundraising strategy in our communities to grow income and support for Action for Children. The role is remote working but would suit someone living in the Central Region of England.

Driven by love we take Action for Children. Experience of working for an organisation that provides regulated services to Children and Young People across the UK.

How you'll help to create brighter futures 

• Supporting the delivery of a range of fundraising campaigns and activities across the Central Region of England that provide significant income and are in line with the relationship fundraising strategy. 
• Assisting with the stewardship of local volunteer fundraising groups, organisations, clubs, businesses in the local area to encourage further involvement in our work.
• Manage the administrative set up and support of ‘Action Squads’, i.e. volunteer led fundraising groups to help them successfully fundraise and raise awareness. 
• Working across and attending challenge events to assist the stewardship and support for sports participants, who sign up to run, walk, cycle and skydive for Action for Children across the UK. 
• Demonstrate accountability to our supporters and volunteers through an open, honest, transparent, and consistent approach.
• Supporting the delivery of set financial targets and non-financial targets and outcomes locally.
• Ensuring expected income has been received and banked within the predicted timeframes. 
• Collaborate with colleagues from within Fundraising and other departments to maximise on opportunities. 
• Manage daily processes efficiently and effectively to ensure onboarding of supporters in a timely manner. 

Let's talk about you  

• Professional Institute of Fundraising qualification (desirable) or Membership of IoF (desirable).
• Experience of delivering successful fundraising activity to achieve income growth. 
• Proven experience of networking and of developing and stewarding.
• Maintaining excellent personal relationships with senior external and internal stakeholders, donors, and volunteers. 
• Proficient in the use of Raiser’s Edge or equivalent database 
• Managing challenging and demanding situations to ensure the delivery of all events and fundraising activities.
• Ability to project manage a team of volunteers to achieve against specific financial goals where appropriate. 
• Proficient in Microsoft 365 Suite. 

 Please see the Job Description for the full list of accountabilities and requirements.   

Find us on X, Linkedin, Facebook or YouTube to get to know us better.  

Closing Date: Tuesday 17th June 2025.

Interviews will be held via MS Teams on 25th/26th June 2025.

Please note we are unable to offer visa sponsorship for this role.  

Diversity, equality, and inclusion  

At Action for Children, we're dedicated to building a diverse, inclusive, and authentic workplace.  

We actively encourage applications from Black, Asian & Minority Ethnic, and disabled candidates as they are under-represented within Action for Children. We want to take deliberate and purposeful action to ensure equal opportunity to all groups in society and for Action for Children.  

A bit about us

Do you want to create a better world for animals? At the RSPCA, we believe all animals deserve kindness and respect. We work for the benefit of every animal. Choose a career with us and make a difference for every kind.

We are looking for a new team member as a Fundraising Writer! You will be working as part of the Partnerships and Philanthropy team on a permanent basis.

Working hours: 35 hours / Mon - Friday. 

Hybrid role: The role will be hybrid, working from our South East Regional Hub - (Horsham West Sussex) or our London Hub in Blackfriars.  (Please note - the team currently meets at least one day a week at either our Horsham or London Hub.)

• Please attach a Cover Letter to your application, outlining your motivations for applying for this role and any relevant experience you feel you can bring to the job. 
• First stage Interviews are set to take place virtually via Google Meet W/C 23rd June 2025
• Potential 2nd stage interviews are scheduled to take place W/C 30th June 2025 - these will be face to face at our London Hub.

What a day might look like for you

Here at RSPCA we know it's a cliche but no two days are the same. As a Fundraising Writer, we've added a short summary of what a typical day might look like. For a full insight, please refer to the attached job description.

The Fundraising Writer will help ensure the Partnerships & Philanthropy (P&P) Team has access to the information and assets needed to drive income generation and to meet our goals.

In this dynamic role you'll craft a range of compelling and creative fundraising materials.  Using your excellent communication skills, you will collaborate with colleagues across the charity to understand their work and translate into high quality propositions, cases for support, and other inspirational collateral for the P&P audience. You will work closely with internal teams like Projects, Finance, and Brand to ensure all donor communications are impactful and aligned with strategic priorities. You will also help manage the reporting function to ensure funded projects and programmes meet agreed parameters and timescales.

What you'll bring:

• Experience in a similar role, supporting high-value fundraising teams
• Exceptional writing skills with the experience and creativity to turn business cases and operational plans into compelling fundraising propositions.
• The ability to demonstrate the impact of the charity's work to our corporate partners, trust funders, and HNWIs through inspirational communications and project reports.
• Excellent IT skills - spreadsheets, documents, presentation slides, etc 
• Solid understanding of core fundraising activities such as donor stewardship, partnership development, and income management
• Proactivity and ability to anticipate requests for support or information
• Experience with SRM/CRM systems 

Successful candidates for certain RSPCA roles will need to undergo a Disclosure and Barring Service (DBS) check.

Applicants must have the legal right to work in the UK - We are unable to sponsor visas at RSPCA

Final note from us & good luck with your application!

Due to high interest in some of our roles, we review applications as they are received. This can occasionally result in positions closing earlier than advertised. Therefore, we strongly recommend submitting applications early. Unfortunately, we are unable to accept applications after the posted closing date.

We want to ensure we do all we can to give you a positive candidate experience through our recruitment. Whilst we do try to give feedback where we can, sometimes due to receiving high levels of applications, this may not always be possible

We are building the future of a diverse Society, and our priority is to support animal welfare by finding people from all backgrounds who are committed  to our mission.For this reason we actively encourage a wide diversity of applications - in particular from members of minority ethnic groups, and people with disabilities - as these candidates are currently under-represented at the RSPCA. Your transferable skills & lived experiences could make you a valuable addition to our RSPCA Family! 

Should you need any support with your application or interview process please contact us.

Our mission is to ensure animals have a good life by rescuing and caring for those in need, by advocating on behalf of all animals and by inspiring everyone to treat them with compassion and respect.

Job Title: Membership Administrator

Reports to: Membership and Elections Manager

Line reports: n/a

Contract terms: 35 hours per week, 12 months fixed term (maternity cover)

Salary: £29,895

Location: London based, with hybrid working

The Royal College of Ophthalmologists (RCOphth) is a membership organisation and the voice of the profession, with over 4,000 members in the UK and overseas. Our role is to champion the specialty, set standards of training and practice, and influence change to make a difference to the lives of patients with eye conditions.

Job Purpose

 The Membership Administrator will support work relating to membership customer service, recruitment, retention, subscriptions, data management and communications.

The post requires strong attention to detail, experience in using CRM systems and excellent customer service and communication skills as the first point of contact in our membership team.

Main responsibilities

 Membership

• Respond to enquiries about membership by email and phone, and being the first point of contact for membership issues
• Process applications for membership ensuring applicants meet the criteria and provide correct documentation e.g. sponsors 
• Suggest improvements to the membership application process
• Ensure member information is up to date within the CRM
• Ensure membership pages of the website are up to date
• Facilitate access to membership benefits
• Providing mailing list for the publishers of the Eye journal
• Assist in the production of regular membership communications
• Provide reports for Council on the number and names of new members and those gaining fellowship by examination
• Assist in the production of promotional material for use at courses and events

Subscriptions

• Administrate Direct Debit process
• Apply bank transfer payments to member accounts
• Administrate collection process of overdue membership payments
• dministrate membership concessions and grade changes
• Respond to enquiries about subscription fees
• Respond to enquires re the annual renewal process

General

• Assist the Membership Elections Manager with arrangements for the College elections as appropriate
• Assist the Membership Elections Manager with attendance at various national marketing events to represent the College as appropriate
• Download CRM reports and presenting in information in various formats, e.g. inclusion of graphs
• Assist with the work of the membership working group including arranging meeting logistics, including dates, location and catering
• Assist with the organisation of meeting papers, including preparing the agenda, circulating papers and drafting minutes

To undertake other duties as required:

• Undertake any other reasonable duties as required, including occasional travel and overnight stays.

Inclusion and Diversity statement 

RCOphth is committed to encouraging inclusion, equity and diversity among our staff, and eliminating unlawful discrimination, harassment and victimisation by complying with the Equality Act 2010. We want a working environment where individual differences and the contributions of all staff are recognised and valued. To do this, we will proactively tackle discrimination and disadvantage and ensure that no individual or group is directly or indirectly discriminated against for any reason. We expect all employees to champion and live our values through their work at every opportunity.  

Our values are: 

Inclusion

• actively welcoming a diversity of experiences and perspectives
• everyone being respected and encouraged to participate regardless of their background or role

Integrity

• being open and honest, demonstrating accountability in all its work
• evidence-based and transparent decision-making, utilising a range of data, information, expertise and experience

Innovation

• creating novel opportunities to advance and deliver on its aims, anticipating changing circumstances
• actively welcoming fresh ideas and approaches
• fostering a climate of ambition and excellence drawing on expertise from across the College’s communities

Improvement

• being a learning organisation, reflecting on both successes and mistakes
• continuous and sustainable development across all its activities

 

Person Specification

 

Knowledge, Qualifications and Experience

• Administration experience in a customer facing environment
• Experience of data processing
• Knowledge of Microsoft Office software
• Experience of working with CRM systems (please list all systems and experience level on CV)

Skills and Abilities

• Excellent communication skills, both written and verbal with the ability to relay key information and handle enquiries
• High attention to detail
• Highly developed organisational, prioritisation and time management skills
• Work on own initiative and respond effectively to new situations
• Professional attitude with strong focus on quality of service
• Work well within a team, with consideration for colleagues

Personal Qualities (Attributes)

• Commitment to equity and diversity and understanding of how this applies to own area of work
• Committed to own continuing professional development

Other requirements

• Discretion, tact and flexible attitude
• Understanding of GDPR requirements

Staff benefits

 We offer a friendly and supportive working environment and make sure our employees are well looked after with a great benefits package, which includes:

Work life balance and family friendly benefits:

• Hybrid working (2 days in the office, 3 from home)
• 25 days of annual leave, increasing to 30 days with length of service (plus bank holidays and office closure between Christmas and New Year)
• One day of paid leave to move house

 Enhanced parental leave

Planning for your future:

• Employer pension contributions are double the employees, up to a maximum employer contribution of 12%.
• Life assurance of 4x of base salary

Career development:

• All staff are offered opportunities for learning and development, in addition to a comprehensive e-learning package
• Study loans

Travel:

• Season ticket loan
• Cycle to work scheme

Wellbeing:

• Summer Fridays (staff can finish 90 minutes early from mid-July to the end of August)
• Enhanced Employee Assistance Programme (with access to free counselling sessions)
• Health Cash Plan

How to apply

Please submit your 2-page CV and a 1-page covering letter. The cover letter must explain what makes you suitable for the role. Please use the Job Description for reference.

Interviews will be held at our office in Euston, week commencing 23 June 2025. Please indicate if you are likely to need any reasonable adjustments to successfully complete this interview.

Applicants must already have the right to work within the UK without restriction. Only shortlisted candidates will be contacted.

The closing date for applications is 16 June 2024.

Please note this role is internally known as Financial Resilience Navigator

Open to part-time, job-share, and flexible working

Location: Our offices in Battersea and Roehampton and outreach locations across the borough of Wandsworth with some home working possible following probation period

About us

We’re a thriving advice organisation that is part of the national Citizens Advice network. Our services are delivered by a team of around 40 paid staff and 60 volunteers. We have a typical annual turnover of £2 million and in addition to our core advice service, funded by Wandsworth Council, we have a range of projects funded by trusts, foundations and our local Integrated Care System.

While we’re proud of the number of residents we support, we know that we can’t meet demand for advice and that marginalised communities don’t always come to established organisations for support. Because of this, we place equal value on improving reach and access through creative collaboration with equity-led organisations, partnership development and capacity building.

Why we need you

We’re looking for two Financial Resilience Navigators to join us as we set up an innovative pilot project funded by Wandsworth Council. These roles involve providing holistic support to vulnerable households in order to improve their longer-term financial resilience and avoid the need to access crisis support.  They involve giving generalist advice but their focus is acting as an advocate with a broad remit to facilitate access to and engagement with other services. Because of this, we’re open to applications from people with a background in social care, community-based support or similar.

We still want to hear from you if you don’t meet all the criteria in the person specifications – we’re happy to help you develop, learn and grow. Following interviews, we may be able to offer less experienced candidates development roles instead.

Why you should join us

We’re a dynamic organisation with a culture of quality and innovation. We’re ambitious about delivering advice services that make a real difference to local people and being a great place to work and volunteer. You’ll be part of a diverse and friendly team of staff and volunteers who are passionate about helping the people who need us most. Working with us means seeing yourself and your colleagues have a positive impact on the lives of ordinary people and protecting our communities from hardship, poverty and crisis.

We also believe that investing in and listening to our teams makes us a better organisation. We involve staff and volunteers extensively in the design and delivery of our services, as well as in long-term planning. You’ll benefit from working at an organisation with a strong commitment to professional development and continuous training – we’re proud of our teams and in return offer excellent opportunities for personal development and career growth.

This role is a great opportunity for anyone who wants to develop into a management role as the majority of our managers have an advice background and have progressed up from similar roles.

Our commitment to EDI

We’re passionate about promoting equity, valuing diversity and working inclusively. We welcome applications from all suitably qualified people but particularly people from Black, Asian and Minority Ethnic groups and people with disabilities, as these groups are currently under-represented in our team.

We recognise that generative AI can be a useful tool when applying for a job, but what we’re interested in is your individual motivation, skills, experience and values. To make your application stand out, it’s best to avoid standard AI responses and have your statement reflect your own thoughts and experiences.

Closing date: 10am on Monday 16 June 2025
Interviews: Week beginning 7 July 2025, Battersea Library, SW11 1JB

Job Title: CEO

Reporting To: Chair of Trustees

Salary: £50,000 Pro Rata 

Working Hours: 28 hours per week (4 days). Job share applications will be considered.

Location: Hybrid/ Prepare to travel to London several times a year for industry events. Prepared to travel to other destinations in the UK on occasion.

Contract Type: Permanent

About Us

Safer Waves was set up in 2019 to provide support to merchant seafarers who have experienced sexual assault, sexual harassment or gender discrimination on board.

Safer Waves provides an anonymous email support service, run by volunteers who are trained in responding to disclosures of sexual violence, and who understand the specific challenges experienced when these events happen onboard a vessel.

We work with shipping companies, industry leaders, law enforcement and maritime training providers to raise awareness of sexual violence within the maritime industry, and to improve the support that is available to seafarers who experience it.

Job Purpose

For the first 5 years, Safer Waves has been a volunteer-led organisation. We are now in the exciting position of being able to recruit a CEO, and we are looking for an individual who has the passion to see this new organisation thrive in the maritime welfare sector.

As the head of a small and rapidly developing organisation, the CEO role will be extremely varied, with the opportunity to shape the organisational structure as needed. The CEO will work closely with the trustee board and Operations Manager to deliver the strategy, improve sustainability and financial resilience, manage risk and deliver high-quality services to our beneficiaries.

We are a growing organisation, and this is a unique opportunity to grow and innovate with the organisation and to contribute to our future success. Applicants will need to be prepared to take on a wide range of tasks at the outset including compliance, accounting, training, public speaking, banking, leading volunteers, engaging with external partners and funders, overseeing the website and email service and many other tasks.
 

Responsibilities & Accountabilities 

The CEO reports directly to the Trustee Board and is responsible for the following:

• Strategy: Shape and deliver the charity's strategy over the next five years, whilst also ensuring the day-to-day running of the charity remains effective.

• Finance: Maintain and develop relationships with funders, and find new funding streams for the charity. Prepare budgets and control spending accordingly.

• Risk management and compliance: Work with the trustees to ensure strong governance, including effective management of risks and compliance with current legislation.

• Relationships: Build and maintain relationships with international organisations including charities, shipping companies, law enforcement and government agencies among others.

• Line management: Manage staff and volunteers

• Communications and Outreach: Work with the Operations Manager, Trustees and volunteers to raise the profile of the charity and increase the number of seafarers reached

Person Specification

Essential 

• Experience in being self-sufficient and driving progress, ideally in a business or charity setting.

• Senior Management Experience

• Able to demonstrate alignment with the core values of Safer Waves.

• Knowledge and understanding of supporting survivors of sexual violence

Desirable

• Experience working in the charity sector. 

• An understanding of the maritime sector

Your cover letter should address and provide evidence to support each of the essential criteria and the desirable criteria if applicable.

About SPANA

SPANA is the global charity for the working animals of the world. Since our foundation in 1923, we have worked where they work, to support the welfare of working animals, including horses, donkeys, mules, oxen, dogs and camels.

About this role

SPANA’s mission is to transform the welfare of working animals in a world where animals, people and the environment are respected and thrive. This is an exciting time to join us, as we grow and expand our global programmatic work and team.

Our innovative and ambitious 2023-2027 strategy involves scaling our impact while maintaining quality delivery, demonstrating greater value for money and using evidence to influence globally.

The Head of Data Insights and MEAL (monitoring, evaluation, accountability and learning) will lead SPANA’s strategic approach to data, evidence and learning within our Global Programmes Department (GPD). This exciting and pivotal role will oversee the design, collection and analysis of data and insights across our diverse portfolio of international working animal welfare programmes and implementing partners. 

This role will suit a strategic and solutions-focused leader with strong international programming experience in developing and delivering robust data systems, and in applying MEAL frameworks that enhance the impact and accountability. A deep commitment to SPANA’s mission to transform the welfare of working animals is essential. 

Salary, contract and location

This is a full-time (34.5 hours per week) permanent role. This role is UK based, with regular attendance (approximately 1-2 times per month) in our London office. The salary for this role is approximately £55,000-£60,000, dependent on expereiunce. SPANA is also pleased to offer employees benefits including a generous company pension scheme and health care cash plan. 

Further details and how to apply

Please review the job description for full details. To apply, please email a CV and cover letter outlining how your skills and experience meet the requirements of the role. Applicants must have the current right to work in the UK.

Applications will be reviewed on a rolling deadline until the role is filled. 

Prospectus is delighted to be working with one of the UK’s leading public research universities to support their search for a temporary, full-time (35 hours per week) Programme Administrator to assist during a particularly busy period. The role is due to start as soon as possible, ideally next week. Although the exact duration has yet to be confirmed, it is expected to last for at least three months. Further details will be shared at the shortlisting stage. The role is based onsite in Holborn, with no option for hybrid working later in the assignment.

As Programme Administrator, you will provide high-level administrative support to both faculty and students, ensuring the smooth operation of courses and programmes within the department. Key areas of responsibility include:
 

• Programme Administration – Supporting Programme Managers with the day-to-day running of departmental programmes.
• Course and Faculty Support – Preparing course materials and maintaining/updating course Moodle pages.
• Examinations and Assessments – Assisting in the administration of departmental examinations in accordance with university policies.
• Service Delivery – Providing general administrative support, helping manage departmental resources, and serving as the first point of contact for phone inquiries.

To be considered for this post, you should have prior experience in a fast-paced administrative support role. Experience in course or programme administration would be highly desirable, though not essential. Ideally, you will be educated to bachelor’s degree level. Strong organisational and communication skills are essential, as is the ability to manage and prioritise a varied workload under pressure while demonstrating flexibility. A high level of proficiency in Microsoft Office, particularly Excel, is required.

As the start date is immediate, candidates must be available right away or on very short notice.
 
In order to apply please submit your CV in the first instance.

Join Us in Making a Difference at Marie Curie
Marie Curie is the UK's leading end-of-life charity, dedicated to ensuring that everyone facing the end of life has access to the care, support, and dignity they deserve. We are the largest non-NHS provider of end-of-life care in the UK and the only organisation to operate across all four nations. Through our network of community nursing, hospice care, and comprehensive information and support, we are here for people and families when they need us most.

Your Role in Our Vision
Marie Curie is looking for a passionate and driven Legacy Lead to inspire more supporters to leave a lasting gift in their Will. Working collaboratively with Local Legacy, Community Fundraising, Legacy Marketing, and other internal teams, you will play a key role in increasing legacy income and raising awareness of the impact of gifts in Wills.

A day in the life
- Developing and implementing a local strategy to raise awareness, steward relationships, and convert interest into legacy pledges.
- Hosting and managing engaging legacy events to inspire potential pledgers and steward existing supporters.
- Promoting free Will-writing schemes and following up with enquirers and intenders to nurture them along their legacy journey.
- Acting as the regional go-to expert for all legacy matters, providing training and guidance to colleagues and volunteers.
- Building strong relationships with supporters, Will-writing partners, solicitors, and community stakeholders to champion legacy giving.
- Contributing to the wider national Legacy & In Memory strategy and supporting cross-team projects and initiatives.
- Actively committed to Marie Curie's values, role models behaviours with authenticity and purpose.

What you'll need
- Experience in fundraising, sales, or relationship management (legacy or planned giving experience is a bonus).
- Strong communication and relationship-building skills.
- Confident public speaking and event hosting abilities.
- Self-motivated, organised, and able to work independently and collaboratively.
- Passion for the impact of legacy giving on vital care services.

Application Process
As part of your online application, you will be asked for a CV and covering letter. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role. Please cite your preferred location.

Close date for applications: The closing date for this role is Sunday 22nd June, 2025. We encourage you to apply promptly, as interviews will be conducted on an ongoing basis until the closing date.
Salary: £35,530 + LW up to £3,500 (where applicable)
Contract: Full time, permanent role
Based: Homebased/Hybrid role with occasional travel to regional offices including Embassy Gardens London ( Wider travel is expected as part of the job across their region and UK for other meetings)

Benefits you'll LOVE:
- Flexible working. We're happy to discuss flexible working at the interview stage.
- 25 days annual leave (exclusive of Bank Holidays)
- Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
- Loan schemes for bikes; computers and season tickets
- Continuous professional development opportunities.
- Industry-leading training programmes
- Wellbeing and Employee Assistance Programmes
- Enhanced bereavement, family friendly and sickness benefits
- Access to Blue Light Card membership
- Subsidised Eye Care

Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

We're happy to accommodate any requests for reasonable adjustments. Please email any requests to [email protected]

About IAPO 

A unique global alliance, we are committed to improving the lives of patients from all around the world. We nurture relationships with members, partners and all those involved in healthcare, and build dialogue with decision-makers around the world to promote patient-centred healthcare.
IAPO’s almost 300 members are patients’ organisations working at the local, national, regional and international levels to represent and support patients, their families and carers. We define a patient as any person with a chronic disease, illness, syndrome, impairment or disability.
These patients’ organisations work in many disease areas, from cancer, heart disease and diabetes to endometriosis, narcolepsy, and depression. Many are founded and governed by the patients themselves and are diverse in terms of their capacity, budget and influence.

Since its inception, IAPO has become recognized as a crucial alliance for the patient sector globally. Our membership is increasingly developing, and we are able to provide a range of resources and information to a wider community of patients’ organisations in all regions of the world, enabling them to be well-informed and effective advocates at every level where healthcare decisions are made.

About this Role

The Marketing and Communications Officer will play a crucial role in enhancing and promoting IAPO's mission and initiatives through effective marketing and communication strategies. The Officer will be responsible for developing and delivering advocacy campaigns and engagement activities, creating compelling content, managing social media channels, and amplifying IAPO's online presence and visibility within the global health community. The role requires creativity, strong communication skills, and a passion for non-profit work. The post holder will report to IAPO's Chief Executive Officer and work closely with all staff members.

The post holder must be prepared to work collaboratively in a relatively small team. They should be prepared to contribute to the friendly, positive and mutually supportive atmosphere that has been developed at IAPO. The post holder is expected to model IAPO’s values and to take an empowering approach to their work with IAPO’s members, within the staff team, and with other stakeholders.

It is essential that the post holder has experience in a related role such as communications officer, or other relevant position, for at least 3 years.

Rinova Ltd is an established and successful Employee-owned company, with headquarters in central London and a branch in Malaga, Spain. Rinova is a key deliverer in both UK and EU funded provision. This role is an opportunity to join an innovative, fast-growing company that offers the right applicant the chance to develop their career aspirations. Initially working predominantly on three of our new GLA-funded contracts – UK Shared Prosperity Fund contracts across East & North London and Central London, and the Early Connect London Pilot – for the right candidate and in the longer term, there will be an opportunity to become involved in a range of projects across the company, with the option for occasional international travel.

About the job

Rinova Ltd are currently seeking an experienced or aspiring Project Officer used to working with young people and adults entering or re-entering the world of work. The successful candidate will be committed to helping people achieve their potential and will have the skills and experience to provide; 1-1 advice and guidance and group work, practical training and all aspects of employability support and upskilling. The candidate will also be working to support and match individuals into suitable apprenticeship opportunities across London.

We need a committed, enthusiastic, and positive individual to join our fantastic team of professionals - empathy, great communication skills and a passion for helping people achieve their potential are must-haves. The successful candidate will take on the role of Project Officer, working with a dedicated team to deliver the employability and apprenticeship projects. As well as being involved in practical delivery, the candidate will work with the compliance and finance team to ensure quality of delivery and evidence collection. Along with practical delivery, the successful candidate will be involved in the design and implementation of the recruitment/outreach strategies and also for the development of appropriate training materials.

Familiarity with the delivery of funded provision is essential especially the ability to collaboratively design and deliver inspiring, engaging and tailored sessions, covering a range of transferable and employability skills provision is essential. The role will be offered on a full-time basis mainly working across London boroughs and travel within London, with the opportunity to work remotely on occasions.

About us

Rinova Ltd is an employee-owned company and a social enterprise operating in the fields of social, economic and cultural development. We specialise in the design and delivery of projects in employment, learning and skills, enterprise, arts and culture and regeneration - in London and internationally. Whilst this role is focused on our UK delivery, there may be opportunities to be involved in our international work and in European travel. Our work includes project development, project management, research, evaluation, funding development, training and capacity building. The client is at the heart of everything we do; our success depends upon partnership working and forging positive and productive relationships with our partners and stakeholders.

This is an ideal opportunity for someone who has experience in the education/training sector and loves supporting individuals to achieve their employment, education and personal goals and wants to be part of an organisation which changes lives for the better.

Please apply with your CV and a supporting statement, which should address all points on the person specification. Applications without the required documents will not be considered for shortlisting.

 

Start date: We would like the successful candidate to start as soon as possible. Please let us know when you would be available to take up the position if you were to be successful.

 

 

Job description

IAG Delivery and line management

· To be accountable for achieving agreed outcomes, outputs and personal targets – including recruitment, employability training and learner progression targets

· To manage a caseload of participants requiring Information, Advice & Guidance (IAG), confidence building and employability training

· Completing appropriate action plans and reviews with participants

· To act as the single point of contact for small caseload of participants

· To complete all paperwork for client in your caseload, ensuring that accurate records are kept

· To identify suitable referral partners i.e. Job centre, training providers from which to recruit job seekers and course participants

• To liaise with learners interested in apprenticeships to support them and assist them into suitable placements

 

Development of training materials and delivery

· To develop workshop training materials that support delivery of the outcomes

· To ensure that accurate records are kept for all training events and workshops, with appropriate attendance sheets signed and stored

· To use available networks to recruit course participants from appropriate organisations

· To use available networks to support participants into appropriate progression destinations

· To liaise with stakeholders and partners to develop effective referral mechanisms and future possible collaborations

 

Project management, partnership building and funding

· Ensuring that all paperwork is completed to the required standard and submitted to compliance team in a timely manner

· To ensure that the right channels are used for storing confidential client and project paperwork i.e. Sharepoint and Teamwork

· To research and develop suitable referral routes and explore new partnership opportunities for current and future projects

· To play an active role in the identification of suitable funding streams and development of funding applications to support continuing and future projects

· To assist with the planning of projects and improve project delivery by implementing guidelines, procedures and templates to collect and maintain consistent data.

 

Person Specification (skills knowledge and experience required)

Please address all points in your supporting statement and give examples

· Experience of working with adults returning to work or those in employment, needing to upskill

· Experience of working with NEET young people or those considered hard to reach or retain

· Excellent IT skills and ability to produce professional presentations and training materials

· Technically competent with various software programs, including but not limited to Microsoft Office (Word, Excel, PowerPoint),

· Ability to work to tight deadline and targets

· Ability to write detailed and accurate reports and evaluations

· Able to create engaging and motivating training materials

· High standard of organisation, written and oral communications skills

· Good understanding of the social and educational issues relating to a multi-cultural cohort and how this relates to job seekers

· Experience of developing networks in support of organisational goals

· Able to prioritise a diverse workload working to strict deadlines, pre-empt upcoming issues, and solve problems

· The successful candidate must be willing to work outside normal working hours on occasions and travel within London Boroughs to deliver at satellite locations

· Qualification in Advice and Guidance min level 3/4is advantageous but not essential – willingness to undertake training as required is essential

· A Learning and Education training qualification min L3 (Previously PTLLS), would be advantageous

· A good understanding of Project Management principles would be advantageous

· Existing networks which can be utilised to enable you to meet your targets in relation to recruitments and progression routes