Supporter experience manager jobs

We have an exciting opportunity for a Team Leader to join our victim service team, working 37.5 hours per week on a hybrid basis'.

Do you want to make a difference every day? Do you want to lead and inspire a team to achieve their goals, continually learn, and adapt to provide the best service for victims of crime?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you.

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

As a Team Leader you will be:

• Ensuring the effective delivery of services to victims in accordance with the London Adult Service against contract specifications, operating procedures, confidentiality, information sharing and safeguarding policies.
• Lead the caseworker team, ensuring victims receive timely, professional needs and risks assessment and referral to appropriate support, assuring the quality of service provision.
• The role will work collaboratively with the Operations Manager/Management team, in order to achieve the implementation of business plan and the development of the service to maximise positive outcomes for clients.
• The role will focus on performance management of their reports including auditing cases, allocation of cases and input into performance reporting.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

ob Description –Trusts and Grants Manager (maternity cover) 

Department: Fundraising

Reporting to: Senior Trusts and Grants Manager

Location: Hybrid/London – minimum 1 day a month in our London HQ

Contract:Fixed – 12 months

Hours per week: 35 Hours

Salary: £39,414 - £41,488

Our Vision: A UK where “No good food goes to waste”. 

We are UK’s national network of charitable food redistributors, made up of 18 independent organisations. Together, we take good quality surplus food from right across the food industry and get it to approximately 8,500 frontline charities and community groups.  Every week we provide enough food to create almost a million meals for vulnerable people.

There has never been a more exciting time to join an organisation at the heart of public consciousness.  For more information visit our website.

FareShare is an equal opportunity employer, and we welcome applications from all backgrounds and abilities and as a Disability Confident Employer, we provide reasonable adjustments.

We aim to recruit from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values and our commitment to redistributing surplus food, come and join us!

The role

FareShare is committed to expanding our work so more surplus food can reach thousands of charities and community groups nationwide. Central to this aim is a vibrant national fundraising department that has consistently grown the organisation’s new and existing income streams in recent years.

FareShare’s Trusts and Grants Team has a strong track record of working across a range of impactful partnerships to raise ~£5m of income each year. A team of 6, we pride ourselves on being knowledgeable and passionate about FareShare’s work, building compelling cases for support that can amplify our impact for years to come.

As a Trusts and Grants and Manager you will take on the management and stewardship of a diverse portfolio of high-value funding relationships, while developing new partnerships with a high propensity to support our work. You will play a proactive role in strategic planning and have line management responsibilities of a Trusts and Foundations Officer.

You will be a strategic thinker, used to working with high value grant making professionals and trustees and with senior staff and stakeholders within your own organisation. You will have a strong track record in income generation and supporter stewardship and have excellent communication skills. Cross team collaboration is crucial to the role, and you will be able to demonstrate strong relationship building and influencing skills.

This is an excellent opportunity for somebody looking to broaden their experience and take the next step in their career in trusts fundraising, while working in a high-performing and supportive team.

Main areas of responsibility

• Build relationships with portfolio of five and six figure trust supporters, understanding their motivations and tailoring opportunities and communications to cultivate strong, long-lasting partnerships.
• Foster a deep understanding of FareShare’s work and strategy to create persuasive fundraising proposals that inspire and solicit funds. This includes developing relationships across the organisation to build a sound understanding of FareShare operations and where support is most needed
•   Champion and input in to the teams prospecting process, using your own research and sector knowledge to take new opportunities from identification through to solicitation, particularly focussing on those with multi-year and high value potential.
•  Develop innovative and personalised stewardship plans, in collaboration with senior colleagues when appropriate, to deepen funder relationships. Craft compelling written communications including emails, proposals, and reports to showcase the impact of trust support and celebrate key milestones. Lead calls, meetings and visits to strengthen funder partnerships and engagement with our work.
•  Provide supportive management to a Trust and Grants Officer, offering regular advice and guidance, identifying opportunities for development and monitoring performance objectives in line with the organisational and team strategy.
• Play an active role in developing and delivering the Trusts and Grants team strategy contributing to planning and management of team objectives, and supporting the Senior Manager to motivate the team and drive trust income.  
• Work with colleagues across the Fundraising sub-teams to maximise cross over opportunities between income areas.
•  Maintain accurate records of partner interactions in our CRM system and shared files, and consistently update financial records and account plans.

As an employer committed to Equal Opportunities, we will assess applications in line with these criteria that we consider either as being essential or desirable in this role.

Person Specification

Experience

• Experience of securing and successfully managing five and six figure grants and multi-year gifts from a range of grant makers, including project funding and unrestricted funding.
• Experience in prospecting for new high value business opportunities via multiple research channels and soliciting new donors to make significant gifts.
• Experience in writing compelling funding applications and impact reporting.
• Experience in developing and presenting complex project and financial information to support compelling funding proposals.
• Experience of successful cross department working with senior colleagues to deliver on funding objectives and budget.
• Experience of line management or transferable skills to line management.

Skills, knowledge and abilities

• Strong up-to-date knowledge of the trust, grant and foundation landscape.
• Excellent written and verbal communication skills, particularly in writing proposals and presenting to or meeting with funders.
• Proven ability to form good working relationships, both internally and externally.
• Ability to assimilate strategic plans into compelling funding proposals.
• Excellent numeracy skills with the ability to work with complex budgets and present them to funders.
• Ability to work on own initiative, meeting objectives and managing competing priorities and tight deadlines under pressure.
• IT Literacy and ability to use a CRM.

 Desirable Criteria

• Experience of using Salesforce or equivalent CRM system.
• Demonstrable interest in food insecurity, food waste and surplus redistribution.

Values and behaviours

• A commitment to recognising and celebrating diversity and inclusion.
• An interest in furthering FareShare’s mission.
• Flexibility of approach and a team player.
• Forward thinking and willing to contribute ideas and opinions.
• Willingness to travel around the UK on an occasional basis.

Benefits

• Hybrid / Flexible working, with regular UK travel
• 28 days’ annual leave + 8 bank holidays
• Employers pension contribution
• Employee Assistance Program
• Interest free bicycle purchase loan scheme
• Season ticket loan

About Brighton & Hove Albion Foundation
We are the official charity of Brighton and Hove Albion FC, using the power of football to change lives. We are passionate about delivering high quality, inclusive and impactful community programmes that help children, young people, and adults get active, learn new skills and improve their wellbeing throughout Sussex. If you share our commitment to making a difference in our communities then we’d love you to be part of the team.

What is the role?

As our Data & Insights Manager, you will be at the heart of our strategic development, leading on implementing a data strategy that enables the Foundation's to showcase its impact across Sussex. You will utilise data in the development of storytelling that will influence public-facing communications or fundraising narratives. You will use your analytical mind to proactively contribute to a data led organisation and a culture of continuous improvement of processes, procedures and systems.

Am I right for this role?

Our ideal candidate will have experience of undertaking and analysing financial and management information for performance. You will have excellent IT skills, and be confident using Excel, Word, Access and PowerPoint. Experience in preparing clear reports tailored to a variety of audiences is essential. A thorough understanding of the Data Protection Act and GDPR is also required.

Our values are essential to our success

Our values serve as guiding principles for how we connect with one another, our fans, partners and sponsors. As a club, we embody these values in everything we do:

- Treat People Well

- Exceed Expectations

- Aim High. Never Give Up

- Act with Integrity

- Make it Special

How we say thank you

In appreciation for your hard work and dedication, we are pleased to offer you a range of additional benefits, including but not limited to:

- 23 days holiday rising with length of service (pro rata for part time staff)

- Rewards platform, which includes access to 900+ retailers, a wellbeing centre and more!

- Enhanced family policies

- Access to a gym and padel court at our training ground

- Priority access to match tickets and access to free WSL tickets for 2024/25 season

- In-house training programme and CPD opportunities

- Exclusive discounts and benefits from our partners and local businesses

Our commitment to EDI

We take pride in being an equal opportunity workplace that reflects the diversity of our society and the world around us. Our core values foster a strong ethical culture, enabling us to meet the needs of our diverse audience, both on and off the pitch. We welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnership. If you require any reasonable adjustments to support your application, please get in contact.

Safeguarding is part of everything we do

We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment.

This position is UK-based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including a full 3-year reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.

We’re seeking a Programme Manager to lead our Women Off to Work employability programme. Since 2017, this project has supported hundreds of women to boost their employability and wellbeing through training, advice, work placements and more.

About Us 

The Abbey Community Association is a charity on a mission to support the communities of south Westminster to improve their quality of life by providing the space, services and opportunities to the people who need it most. Our vision? A community that feels healthier, happier and able to access the support it needs, when it needs it.

From our central London community hub, we offer a wide range of activities, services and courses to help address the needs of local people in South Westminster across 4 key areas: physical health, mental health, poverty and reducing isolation and loneliness amongst the elderly. Our programme includes exercise and dance classes, training and employment support, arts and social activities, and more. 

About Women Off to Work

We are delighted to have been awarded funding by the National Lottery to deliver a third phase of our incredibly popular Women off to Work (WoW) programme. Since 2017, WoW has supported hundreds of local women from predominantly Global Majority communities through holistic training and pathways into work programme.

WoW delivers a blend of life and vocational skills training, promoting general employability and improved wellbeing through work experience placements, internships, job brokerage, practical advice on self-employment and micro-businesses, ESOL classes and more. The programme provides women with opportunities to gain formal and accredited training qualifications and provide support with tailored into-work action plans. 

About the Role

The Programme Manager will play a crucial role in continuing the successful delivery of this vital programme, managing and motivating a team to ensure that WoW hits key performance targets.

We would love to see an application from you if you have: 

• Demonstrable project management experience 
• The ability to lead a team to success 
• An understanding of the needs of women who are marginalised within the world of work 
• Experience of co-design and embedding service user voice/experience into delivery models 

 Staff benefits for working at The Abbey Centre: 

• Subsidised lunch 
• Interest-free season ticket loan/ bicycle loan scheme 
• 23 days annual leave (plus public & statutory holidays) – pro-rata 
• Contributions of 6% of salary into stakeholder pension scheme, when matched by 3% personal contributions. 

Do you believe in the power of communication to change lives? Can you inspire action, build trust, and grow support through powerful storytelling? If so, join us and help raise our profile and income to help Transform Young Lives!

At Northorpe Hall Child & Family Trust, we believe every child deserves the chance to realise their full potential and thrive. We are on a mission to identify, develop and provide support for children, young people, and their families across Kirklees and Yorkshire focusing on mental health and emotional wellbeing.  We are working where gaps or needs exist and in doing so growing our reach, deepening our impact and building partnerships to transform young lives.

To help us deliver our vision, we're looking for a passionate, proactive and creative Social Media & Communications Lead

You will be creative and skilled in producing compelling content that wins the hearts and minds of potential service users, donors and funders.  To enable this, you will be expected to work with staff, volunteers including young people, parents and carers to co-design content that is relevant and useful to our target audience.

Content will also be driven using data to promote and amplify the impact of our services and the benefit to children, young people and families.

You will be a proactive, solutions-focused individual with the confidence and initiative to lead projects that raise our profile and generate vital income. This will include delivering impactful online campaigns, supporting charity-led initiatives/ events and strengthening our presence at external events to raise awareness and support for our work.

Working closely with the Income Generation and Partnership Development Manager you will be expected to work collaboratively across the organisation to help us grow our income, work and impact in a sustainable way.

This role offers the opportunity to make a meaningful difference within a supportive and mission driven charity. If you are a skilled communicator, driven by purpose, enjoy creating compelling content and know how to use creative strategies to generate donations then scroll down for details on this opportunity.

By joining Northorpe you will help transform the lives of children, young people and families.

Dimensions is proud to be one of very few social care organisations that are accredited by the Great Places To Work programme in 2024 – now 6 years in a row!

The HR Officer will provide expert support and advice to operational management in all areas of HR whilst consistently demonstrating HR best practice. The HR Officer will be the initial point of contact for all operational HR related matters. The HR Officer will proactively assist with the development and achievement of the team and the Organisational outcomes on any Dimensions strategy.

This is a Home-Based role with some occasional travel across the region so essential you are based in Wales.

We are looking for HR Officer(s) to cover 37.5 hours – we are a flexible working employer and therefore this can either be one full time or two part time positions.

The full-time salary for this role is £31,806 and will be pro-rata'd as appropriate if part-time hours are agreed for the successful candidate(s).

The closing date of this role may close early depending on the volume of applications.

About the role: Your main duties will include: 

• Providing first level advice and guidance on HR Policies and procedures, employment law and employee relations issues with the guidance of the HR Business partner as required.
• Advising and supporting Locality Managers with disciplinary, grievance, absence management, and performance improvement cases
• Ensure the provision of appropriate, timely and accurate management information to support strategy development, management decision making and improve the effectiveness of HR Services as and when required.
• Review sickness absence and undertake relevant interventions, including referrals to Occupational Health and advice to Locality Managers on phased return

About you: The successful applicant will have: 

• Possess operational HR experience supporting managers in all aspects of HR
• Experience in developing metrics and reports with data analysis ability
• Excellent interpersonal skills with the ability to negotiate and influence
• Must have excellent working knowledge of Excel, Word and Outlook

The rewards

• Up to 35 days’ annual leave entitlement (including bank holidays)
• Staff discount shopping scheme ‘Rewarding Dimensions’
• We offer a salary advance scheme where you can access up to 50% of the money you've earned before payday. 
• Employee Assistance Programme 
• Pension scheme
• Long Service Awards
• Qualification scheme
• Employee recognition scheme 'Inspiring People' 
• Discounted health and dental cover 
• Life Assurance 
• Bike to Work Scheme 
• Season Ticket Loan

Apply now

• We welcome applications from everyone who has the right to work in the UK, and value diversity in our workforce
• As Disability Confident Leaders , we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy - Dimensions has been awarded this symbol by Jobcentre Plus to recognise our commitment towards the employment, retention, training and career development of disabled employees
• As part of our commitment to making reasonable adjustments we can offer support to complete your application. Please contact the Resourcing Consultant Team on 03 003 039 150.
• We now have British Sign Language (BSL) translated videos for all of our recruitment communications.

We are excited to be recruiting two part-time Wellbeing Support Workers to join the Support and Connect Team, in partnership with the NHS Core Team within the North London Foundation Trust. 

About Likewise
Likewise is an innovative social care and mental health charity working at the heart of the Camden community to support individuals experiencing marginalisation and social exclusion.

We exist to create compassionate, human-centred relationships and spaces where people feel valued, accepted, and connected. We support often isolated, marginalised or excluded people by building authentic relationships and community together. Through these connections and our partnerships, we nurture wellbeing and inspire systemic change toward a more human, empathetic, and inclusive health and social care system.

About Support and Connect 
The Support and Connect service is delivered in partnership with MIND in Camden, within the NHS Core Team. We provide members of our local community with short-term, holistic and person-centred support, which is meaningful and steered by them. We aim to work flexibly with, and alongside clients in the service to support their needs and wellbeing. 
Support and Connect is a short-term service, offering up to 10-12 sessions of emotional, social and/or practical support. You would be expected to meet with clients either at Likewise, in one of our partner offices across Camden or within the community spaces across the borough. 

About You

As a Wellbeing Support Worker, you must first and foremost be a learner and a leader: Learner: we need individuals who are committed to their own learning, growth and development. People who can sit with the discomfort of being outside their comfort zone, are ready to engage in the diverse experiences of our work and are prepared to tap into their vulnerability.
Leader: we need leaders who take responsibility for finding the potential in themselves and others, and who have the courage, commitment and care to develop that potential.

We’re looking for people with:

• A deep sense of commitment to your own personal and professional growth 
• A good understanding of, and openness to working within Likewise’s values 
• Clear and consistent communication, including deep and active listening skills 
• Emotional and relational intelligence – willingness to reflect on and share authentically how your emotions are impacting your work 
• Empathy, warmth and proactivity in building and navigating complex relationships
• Ability to work with challenging situations skilfully and actively seek support when needed
• Good enough professional skills – organisation, time-management, reliability, self-management and capacity for lone working
• Understanding of the principles of equity, diversity and inclusion and fostering this in the work

How to apply

To find out more and apply for this role, please see the information pack on our website linked below. Applications for these roles will close on the 26th of May 2025 at 9am. 
 

Are you happy to meet & talk to employers and help match people into employment?

If so, we would like to hear from you!

South East London Mind’s Individual Placement and Support (IPS) Employment Service helps people with mental health needs back into work. We aim to increase the number of people moving into paid employment from Community Mental Health Teams.

We are currently seeking two permanent IPS Employment Specialists to work as part of our team in Greenwich. You will deliver the IPS approach (for which training will be given).

We welcome applications from all experience levels and backgrounds. What you will need is the ability to motivate and build relationships with participants, strong organisational skills, the confidence to communicate and engage with a range of employers, and a fundamental belief that anyone with a health condition can work.

What we’re looking for:

Relationship building with employers: Ability to initiate and develop relationships with a variety of individuals and be able to engage employers using a variety of methods such as via telephone, online platforms or face-to-face in the community.

Record keeping: Strong attention to detail, ensuring accurate and timely recording of case notes and data, essential for monitoring progress and achieving targets.

Collaboration: The ability to work seamlessly within a multidisciplinary team, forging connections and enhancing the overall care experience for participants.

Perseverance: The determination to overcome setbacks, find solutions, and continue advocating for participants’, even in the face of challenges.

Innovation: Bringing fresh ideas to the table, exploring creative ways to break down employment barriers, and promoting inclusive practices within the workplace.

The successful candidates will work in line with the 25-points fidelity scale.

More information about IPS Employment support is available on our website.

Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.

Closing date: Monday 26th May (11:59pm)

Likely interview date: Week beginning 9th June

We encourage early applications as we reserve the right to close the vacancy early if we receive a high number of applications.

About Us

SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.

SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.

Read more about staff benefits and why staff love working here on our website.

Role: Direct Marketing Manager (Acquisition)

Closing date:                     23/05/2025

Interview date:     TBC

Hybrid working (8 office days per month)

Our offer to you

We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive:

• Competitive salary and pension scheme
• 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years
• Hybrid, Flexible working
• Cycle to work scheme Electric Vehicle Scheme
• Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
• Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping

About Us

This is a fantastic opportunity to join a team of over 1,400 employees and over 31,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning.  As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future. 

St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response & Nighttime Economy) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, NHS Cadets and Young Responders programmes). There is also a buoyant social enterprise network which delivers first aid training and supplies medical consumables to businesses and consumers.

Job Summary

Taking a leading role as part of the Individual Giving management team, you play an important part in helping to achieve a step change in the growth of the net voluntary income of St John. The role will work closely across Individual Giving and the wider Fundraising Directorate to develop an evolving supporter acquisition strategy that will aim to recruit new supporters with a focus on digital. The role needs to focus on managing the implementation of the strategy including using insight and data to develop, implement, manage, monitor and evaluate campaigns across a range of channels, with a cutting edge and contemporary approach whilst staying current with the continuously changing legislation and support climate. Responsibilities include working with agencies and suppliers to project manage the full cycle of direct marketing campaigns.

About You

• Significant experience in a third sector direct marketing role
• Track record in managing effective digital campaigns on a national or regional basis
• Experience of using fundraising databases e.g. Raiser’s Edge, Microsoft Dynamics or similar
• Extensive experience of using a variety of fundraising channels including digital, email social media, direct mail, telemarketing and SMS
• Experience of leading a revenue generating team, including generation of six figure acquisition income 

About the Role

• Oversee the supporter acquisition programme, taking responsibility for outstanding donor recruitment with the highest standard of quality and compliance and ensuring a diverse programme mix; ensuring they are in market on time, on budget and on brand.
• Develop an annual plan of acquisition activity; monitoring and analysing all campaign results, with ongoing test and learn mechanisms in place to drive continuous improvement and making recommendations for future activity to effectively maximise income and ROI
• Working collaboratively with key fundraising and data teams; lead the development and continuous improvement of new supporter product development
• Strong agency relationship management across a variety of partners and suppliers, from building relationships and negotiating to contract and routine performance reviews
• Lead on all KPI tracking, trend analysis and interrogation of results at all levels; including programme optimisation to ensure targets are met and contingency planning as required.
• Work closely with key colleagues across individual giving and in other directorates to ensure they are involved in relevant aspects of acquisition activity

Please see the job description for more detail (this can be viewed on our website or once you click apply)

If you are a current St John Ambulance employee, please apply here: Click here

For all other candidates, or St John Ambulance volunteers wishing to apply: please apply below

We reserve the right to close this vacancy early if we receive high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.

St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve.At St John, everyone is valued and supported to thrive, we have several networks including Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups.  We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion.

St John Ambulance is committed to safeguarding and we promote safe recruitment practice. Therefore, all successful applicants will undergo pre-employment checks, including DBS Clearance, as part of the onboarding process, if applicable to the nature of the role

Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.

User Experience Designer
Permanent
Full time (34.5 hours), we are open to a conversation about how you work these hours
Location – Split between home and our London Office : minimum 1 day in office per week
Salary range £53,500 - £58,500

About Us
At Macmillan, we’re on a mission to do whatever it takes to support people living with cancer. We believe good design can empower, comfort, and connect — and we’re looking for a UX Designer who shares that belief to help shape accessible, meaningful digital experiences that really matter.

About the role
As a UX Designer, you’ll play a key part in growing our user experience practice and embedding user-centred design across digital programmes and services. In order to achieve this you will have rounded skills in both UX and UI.

Collaborating with a range of disciplines, you’ll help ensure that the voices of people affected by cancer are at the heart of every product and service we deliver.

You’ll use a wide range of insights — from user research, customer feedback and analytics, to usability testing, brand guidelines and tech constraints — to identify opportunities, shape problems, and create thoughtful, inclusive design solutions.

You’ll also contribute to our growing design system and design standards, helping us build consistent and accessible experiences at scale.

Why join us?

• Purpose-led work – The design decisions you make help support someone affected by cancer.
• Truly flexible working – We value and apply work-life balance to our day-to-day way of working.
• Supportive team culture – We value collaboration, kindness, and healthy boundaries.
• Creative growth – We’re building a design culture where learning, feedback and experimentation are encouraged.
• Impact at scale – Macmillan is a nationally recognised charity, and our digital products reach millions every year.

About you
We're looking for someone who brings some of the following skills and experience:

• Experience in a comparable UX/UI design role putting users at the heart of the design process from concept to launch.
• Proficiency in current UX/UI software and tools - fluency with Figma is required 
• Experience in designing across multiple platforms  – web and apps.
• Experience in defining and documenting user journeys, using prototypes and mock- ups to communicate concepts

In return, we offer a range of benefits including:

• 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days 
• Pension matched up to 7.5%
• 120+ learning and development offers, with access to external professional qualifications
• Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm
• Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more

Recruitment Process
Application deadline: Wednesday 21st May 2025
 

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.

As the UK’s leading charity dedicated to helping those most severely affected by gambling-related harm, we deliver specialist residential treatment and holistic support that changes lives. We’re now seeking an experienced and passionate Service Manager to lead one of our residential treatment centres and help shape the future of support against gambling-related harm.

About the Role:

As a Service Manager, you will provide strategic and operational leadership across our residential treatment services, ensuring the highest standards of care and support are maintained.

Working alongside our Senior Leadership Team and with the support of your Deputy Treatment Centre Manager, you will ensure that every service user has access to a seamless, person-centred recovery journey.

Key Responsibilities:

• Lead, manage, and develop a multi-disciplinary team to deliver exceptional treatment and support.

• Ensure all services align with the Gordon Moody Pathway and reflect our commitment to innovation, safety, and excellence.

• Oversee daily operations, budgets, and occupancy levels, ensuring we meet our service and financial targets.

• Collaborate with internal teams and external stakeholders to enhance our impact and reach.

• Uphold quality standards and regulatory compliance, including CQC and safeguarding frameworks.

• Champion service development, drive innovation, and embed best practices through continuous improvement.

What We’re Looking For:

We are looking for someone with a strong background in service management, preferably within residential health or social care. You’ll be a confident leader, highly organised, and passionate about delivering services that empower individuals to rebuild their lives.

Essential:

• Proven leadership experience in a residential or treatment setting.

• Level 3 qualification in Management (or equivalent); Level 5 NVQ in Health and Social Care desirable.

• Experience working with individuals affected by addiction or related vulnerabilities.

• Strong understanding of safeguarding, service quality, and risk management.

• Excellent communication skills and the ability to motivate and lead a team.

Desirable:

• Experience managing budgets and key performance indicators.

• Familiarity with CQC frameworks and working within regulated environments.

• Comfortable using case management systems and Microsoft Office tools.

The Healthwatch Service Manager will have significant knowledge of health and social care services and community engagement including working with people who use services. Exciting opportunity to manage the Healthwatch North Northamptonshire Service.Our aims and mission are to give voice to the public and engaging communities especially those who are least heard and the most vulnerable. You will also be committed to working collaboratively with communities, VCSE and statutory sector services.

The Service Manager will also be able to lead all the key functions of Healthwatch including:

· Providing an effective Information & Signposting service for the public.

• Priority Research Projects

• Gathering Public and Patient Experiences

• Proactively managing Community Engagement & Outreach work

• Meeting Enter & View requirements

• Promoting and supporting Volunteering

We are looking for someone who is committed to social justice and equalities and able to translate this into practice. We need a confident manager who is credible and can lead an effective work programme relevant to meeting the needs of local communities and informing change to policy and practice of health and social care services.

 

Service Manager: Healthwatch North Northamptonshire

Background

Healthwatch North Northamptonshire is one of more than 150 local Healthwatch formed in response to the Health and Social Care Act 2012.  Healthwatch represents the views and experiences of local people and help communities to exercise greater choice over the services they receive.

Healthwatch North Northamptonshire will champion the health and social care needs of our communities, acting as an independent local voice and ensuring that services meet the needs of our communities and remain high quality.

Our vision is to inspire positive change in North Northamptonshire’s health and social care service through effective community engagement and ensure people and communities have a strong voice to influence and challenge how health and social care services are provided.

We hope to ensure that Healthwatch North Northants has a strong presence, with an effective, proactive and independent local voice.  We act as a ‘critical friend’ to the commissioners and providers of health and social care services to enable progressive and beneficial decisions to be made.

Job Purpose:

To lead and manage all aspects of the Healthwatch North Northamptonshire service in line with statutory duties, service specification, performance requirements and in line with the values and objectives of Support Northamptonshire.

Our aim is to raise awareness amongst commissioners, providers and other agencies about the importance of engaging with communities, and the expertise and value that individuals can bring to discussion and decision making on local and national issues.

We hope to carry out this work in North Northamptonshire through specific ways:

· By capturing community views through people’s experiences and by understanding and reporting on these experiences to health and social care services.

· By actively promoting community involvement in the commissioning, provision and scrutiny of health and social services, giving people and communities a stronger voice to influence and challenge how health and social care services are provided within their locality.

· By undertaking community-led research in priority areas to examine the impact of health and social care services, its pathways and make any recommendations for change.

· Healthwatch can monitor and review how local services are planned and run (except for social care facilities for children and young people) and have the statutory power to ‘Enter and View’ premises delivering health and social care services. This enables authorised representatives of Healthwatch to observe the nature and quality of services, report on their findings and make recommendations so that local authorities and health services can exercise their duty to respond. 

· By providing Information & Signposting Service to help people understand the services available in their local area and to make informed choices about different health and social care services.

KEY TASKS:

To work closely with the Healthwatch NN Advisory Group and the Support Northamptonshire’s CEO to:

1. Fulfil Healthwatch NN’s statutory purpose, contractual requirements and its strategic and operational plans and objectives.

2. Contribute and challenge at a strategic level, influencing and shaping decisions made by commissioners and providers, in line with the vision and priorities of Healthwatch NN.

3. Implement a project management approach to the design and delivery of all workplan activity and deliver on respective programme areas including:

• Providing an effective Information & Signposting service for the public.

• Priority Research Projects

• Gathering Patient Experiences

• Proactively managing Community Engagement & Outreach work

• Meeting Enter & View requirements

• Promoting and supporting Volunteering

4. Coordinate all statutory functions including enter and view visits, information requests, escalations to Healthwatch England, and the coordination of intelligence gathering from a range of sources including the Information and Signposting function, and the NHS Complaints Advocacy service. ·

5. Work closely with the Care Quality Commission, Experts by Experience representatives, Social Service Quality Inspectors and any other stakeholders that perform a quality or inspection role to ensure coordination of activities and awareness of each other’s workplans. ·

6. Lead on all communications with Healthwatch England, the CQC and other national partners, ensuring the timely distribution of intelligence collated locally, and escalating matters of serious concerns.

7. To lead and undertake research and issue led investigations. in priority areas, provide quantitative and qualitative analysis on key data, ensuring projects and reports are achieved on time and to a high quality and that recommendations are reported and reviewed.

8. To develop a core team of community volunteers who can support and contribute to the work of Healthwatch NN and support them to be proactive and enthusiastic in fulfilling their roles.

9. To represent and promote Healthwatch NN with the NHS, Local Authority and Third Sector stakeholders and

10.  Deliver presentations and progress reports at key statutory bodies including the Health & Well Being Board, Health & Care Partnership and Overview and Scrutiny Committee as required.

11.  Act as the central point of contact for key stakeholders, commissioners, and service providers and sit on issue led boards and networks and attend such meetings when deemed it could add value to the work of Healthwatch.

12.  Ensure effective working relationships are in place with neighbouring Healthwatch, and explore opportunities for cross boundary working and joint utilisation of resources. and ensure appropriate protocols are in place for collaborative working. ·

13.  Identify, advance and manage collaborative relationships with key strategic stakeholders and partners to achieve our statutory roles (including voluntary sector, statutory agencies and other local Healthwatch)

14.  Act as ambassador for Healthwatch NN, working with other organisations and bodies as appropriate, taking part in external working groups and events to further the work and reputation of the organisation.

15.  Lead and develop and maintain productive networks, relationships and partnerships with key stakeholders and other appropriate bodies and organisations. 

16.  Where deemed appropriate, prepare formal requests for information to providers and commissioners, and keep a record of requests and timelines for responses. Identify appropriate actions when a late or insufficient response has been received, including onward referral to the Health Overview and Scrutiny Committee. ·

17.  Identify gaps in the knowledge of Healthwatch North Northamptonshire about the health and social care needs of local residents and look to address these, particularly working with key partners. ·

18.  Assess local strategies and policy documents, to identify gaps where local public concerns are not being addressed.

19.  Adopt an effective and shared approach to information management with appropriate sharing of data to avoid duplication, misinterpretation or underuse of data. ·

20.  Work with the team to identify gaps in service provision and alert local commissioners of any such gaps.

21.  Act as the central point of contact for all incoming press enquiries and be available to provide comments when health and social care related articles appear in the news, or direct enquiries to Senior Management where appropriate.

22.  Act as the central point of contact for any complaints made against Healthwatch North Northamptonshire and escalate accordingly to internal policies.

23.  Deliver key performance targets and ensure contract monitoring reports are produced in a timely manner.

24.  Manage the Healthwatch NN website and social media , production and publication of reports and all external materials and content.

25.  Line manage Healthwatch NN staff and carry out supervisions and appraisals in line with Support Northamptonshire policies and procedures

26.  Working with the relevant staff ensure the necessary infrastructure, resources and relationships are in place for the effective and efficient management of Healthwatch NN.

27.  Ensure compliance with all Support Northamptonshire policies and procedures

The ideal candidate for this role:

· Is passionate about social justice and addressing health inequalities

· Has experience of co-production and best practice in community engagement

· Is knowledgeable about key health and social care services.

· Is an experienced manager who is driven to manage a small team to capture views and experiences of local health and care services and produce recommendations for change to reflect what people tell us.

· Has the skills and confidence to influence change by working in partnership with other organisations and system partners

Job description

We are recruiting one or more Support Workers to work primarily at our Stud Nursery community garden project in Home Park, Richmond Borough as well as the potential of supporting our clients in the Wandsworth Borough.
 

Who we are

At Balance we are committed to empowering those we support to build independent, fulfilled and self-confident lives. We work hard to ensure our charitable values are central to the professional experience of those who work for us, with us and who benefit from our services.
 

About this post
You will be creative and independent thinker, with a desire to demonstrate and develop positive relationships with your colleagues and clients alike. You must have excellent IT skills. You will need the patience and and a commitment to enhancing the experience of those using our services on the basis of individual preferences, strengths and skills.
 

You are someone who:

• shares our values of professionalism, staff recognition, independence, empowerment, partnership and sustainability
• has excellent interpersonal, organisation and IT skills. 
• is willing to actively support and promote the charity's objectives across its core boroughs and contractual partnerships.
• works well both in a team and independently.

Working expectations:

• The working day is 8:30am - 4:30pm Monday to Friday, with the possibility of some out of hours or weekend working. Clients are typically on site from 9:30am - 3:30pm.
• Attendance and commitment to further training. 
• We are open to the possibility of multiple part-time roles within this setting.

Key Responsibilities for this role

• Through partnership, support and develop client’s skills, confidence and interests as part of a multi-disciplinary service offer. 
• To support your colleagues, team leaders, service managers, volunteers and other key professionals to put those using our services at the centre of your daily work. 
• To support the planning and delivery of garden-based activities and therapeutic interventions for adults with complex needs. 
• To maintain and update client and related operational records with an accurate and professional commitment. 
• To ensure compliance with and the delivery of the charity policies and procedures particularly those related to safeguarding, inclusion and disability discrimination. 

Please note we will be holding interviews as we get applicants in and may close the post early.

We are unable to support applicants who do not already have the right to work in the UK.

You must submit a cover letter explaining why you feel you are a suitable fit for this role and what your expectation of commitment to hours would be.

Location: Remote
Department: Fundraising
Job Type: Full time
Contract Type: Permanent
 
Re-engage has just launched a new five-year strategy which will have growth at its heart. We’re looking for an exceptional person to join our team as Supporter Care Officer and be a vital part of this exciting phase of our development.
 
This is a new role within a growing fundraising team which is aiming to significantly grow income to achieve our growth strategy. Reporting to the Individual Giving Manager, your main responsibility will be to develop relationships with individual and community donors, and legacy pledgers. Your personalised approach and friendly manner will help them feel valued, understand the life changing difference they make and deepen their connection to our work reducing loneliness in later life. As part of your role, you will also have opportunity to support the Individual Giving Manager with fundraising activities.
 
Key responsibilities

• Be the first point of contact for supporters and build good relationships with them - respond to queries, take donations, and support them in their fundraising.
• Develop a programme to regularly thank donors for their support and find out more about them, including a schedule of supporter phone calls and sending a donor survey.
• Make sure all individual, community and legacy gifts are recorded correctly on our CRM and thanked within a timely manner. Look for new ways to thank donors in a way that surprises and delights.
• Develop and implement personalised stewardship plans for donors and legacy pledgers to provide regular updates that demonstrate their impact or help to build engagement ahead of a fundraising appeal.
• Work with the Individual Giving Manager to communicate with one-off donors about how they can set up a regular gift, and to regular givers about how they can increase their gift.
• Provide support on the production of fundraising appeals, identifying potential stories to use, writing briefs and liaising with suppliers, producing mailing lists and analysing results.
• Work with the Individual Giving Manager to develop and implement marketing plans for challenge events, community, in memory and legacy fundraising, planning regular content throughout the year and identifying key times to promote specific activity.
• Look for opportunities to incorporate legacy messaging into other communications with donors, volunteers and older people.
• Support on the development of new KPI and reporting frameworks, and help to update results for post-campaign and ad-hoc data analysis projects.
• Keep up to date with developments in direct marketing and fundraising practise. Comply with the Fundraising Regulator Code of Fundraising Practice and charity/fundraising law at all times.

 
You may be required to undertake other duties that fall within the nature of the role and responsibilities of the post. There may be occasional out of hours work required.
 
Benefits

• Salary – £27,000 per annum
• 35 hours per week, Monday to Friday
• Home-based (with occasional UK travel)
• 26 days annual leave plus all Bank Holidays
• bhsf cash plan, 3% pension contribution, death in service insurance
• Learning and development opportunities, Employee Assistance Programme

 
About you
 
Essential

• Interest / experience in providing a great experience for donors or customers.
• Excellent interpersonal and communication skills, both verbal and written.
• The ability to convey our key messages succinctly and effectively, taking an emotive storytelling approach to demonstrate the impact and outcomes of our work, and ensuring all materials follow Re-engage’s brand guidelines.
• The ability to work on own initiative, be disciplined, enabling the prioritisation of work, particularly under pressure, in order to meet deadlines.
• Computer literate with word processing skills and familiarity with the use of databases and spreadsheets – word, excel and internet.
• Strong analytical skills, meticulous attention to detail and a methodical approach to work.
• Ability to work effectively and efficiently within a team context, supporting colleagues and working independently when necessary.
• A positive ambassador for Re-engage - committed to an organisation that challenges ageism, empowers volunteers and recognises and values diversity.
• A commitment to embracing the values of Re-engage, and to our motivation to harness technology.

 
Desirable

• Experience of using a CRM based on the Microsoft Dynamics platform.
• Experience of using Microsoft PowerBI.
• Interested in learning about loneliness, social isolation, and factors that impact the ageing population.
• A clear understanding of safeguarding systems and processes and of confidentiality and the implications of GDPR when working with supporters, volunteers and older people.

 
About Re-engage
 
Re-engage is a charity that is positive about older age and committed to reducing loneliness so that people can have social lives and friendship groups however old they are. We inspire and enable meaningful connections and shared experiences within communities across the UK for people over 75 facing loneliness and social isolation.
 
Our volunteers work together to create better communities and help to enrich the lives of our members. Older people who may have felt very alone now feel valued as individuals, continue to form friendships, and have groups that give support. We make sure that people know they are important well into their old age.
 
We are proud of our values - positive, innovative, transparent, evidence-based, and accountable - and of our ethos of bringing generations together.
 
Our vision is a world where no one is ever too old to make friends and enjoy social interaction.
 
Our mission is to work within communities to end social isolation and loneliness in older people.
 
Re-engage is committed to growing a staff team that enjoys coming to work every day and gets satisfaction out of being part of delivering significant impact to the lives of older people. We all work remotely, and we don’t let that stop us from getting to know each other and enjoying down time together. Our wellbeing programme includes multiple interest groups: music, books, hobbies etc as well as coffee and catch ups, quizzes, mindfulness, and other group activities. Everyone is encouraged to get involved in working groups and staff networks, all of which contribute to us getting to know each other. We have strong values and promote behaviours that underpin all we do.
 
How we recruit
 
Don’t meet every single requirement? Studies have shown that women and people from ethnic minority backgrounds are less likely to apply to jobs unless they meet every single qualification. At Re-engage we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we’d encourage you to apply anyway. You may be just the right candidate for this or other roles.
 
Re-engage uses the Hireful platform which helps remove unconscious bias for a forward-thinking, fair, and objective alternative to traditional hiring. Instead of using your CV alone, we'll be asking you to answer questions to test essential skills needed for the role. The responses are then anonymised and reviewed in a random order by members of our team. This enables us to make data-driven assessments focused on someone's ability, rather than their background.
 
The Hireful platform also asks some demographic questions before you start your application. We never see these responses with your application. We only see summary statistics to help us check if our candidate pool is balanced and if everyone has an equal chance to get hired irrespective of their background. If you prefer, you can easily opt out of answering these questions.
 
We would rather AI wasn't used for your answers as we want the real you, however we do reserve the right to reject applications if we feel the use of AI has been excessive.
 
The closing date is midnight on 18 May 2025 and interviews will be held on Tuesday 27 and Wednesday 28 May 2025.
 
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