Supporter Experience Officer Jobs

Are you passionate about mission? Are you organised and a people person? Do you want to play an essential part in Christians living out their calling to mission overseas? Do you enjoy variety in your work, where the unexpected often happens? This might be the role for you!

BMS World Mission is looking for someone to support mission personnel from recruitment to end of service, and to play an important role in the team that takes care of them. As part of the team, you will contribute to creating a positive, engaging and professional working environment, where our people can thrive. You will have the opportunity to help strengthen our BMS culture and uphold its core values.

As our Mission Personnel Officer, your role will involve acting as the first point of contact for our mission enquirers, providing warm and friendly support through the application process and beyond! This role provides ongoing administrative and HR support to our Mission Personnel to enable them to thrive in the places they serve. This includes enabling the:

• selection, preparation, support and debriefing of Christian mission workers
• collation, updating and advertising of overseas recruitment opportunities
• updating of policies and procedures, including insurance, personnel handbooks, and travel
• maintenance of accurate records using an electronic database
• strengthening of internal communication.

The successful applicant will be a committed Christian. The nature of this role means that this is a specific occupational requirement.

Key information

Location:                     Didcot, Oxfordshire / Flexible working.

This role can be office-based or hybrid. The role includes hosting visitors to the office and so is required to be present in the Didcot office on those days.  There is scope to work from home some of the time.  The cost of travel to BMS Didcot whether on a regular basis or infrequently, would be borne by the employee.

Type:                             Permanent / Full-time

Hours:                           35 hrs per week

Salary range:                £25,855.00 to £30,678.00 per annum

Closing date:                 9 am, Friday 10 May 2024

Interview date:             Friday, 17 May 2024

If you would like to discuss this role further, please feel free to contact Becky Hembery, Head of Mission Personnel Operations at BMS World Mission or visit our website to apply for this role.

Central and North West London NHS Foundation Trust are advertising for a number of roles across Brent and Uxbridge.

We are looking for motivated, passionate self-starters who want to kickstart a career in the mental health sector. These position, with on-the-job training, is a fantastic opportunity to make a real difference and support those with mental health needs.

As an IPS Employment Specialist you will play a vital role in helping people with mental health needs find meaningful and fulfilling employment. You’ll receive all the training and support you need to take on the role, develop your skills, and have access to a broad range of opportunities. Joining a passionate and driven team, you’ll be working towards creating a fairer and more inclusive society for people with mental health needs.

We welcome applications from all experience levels and backgrounds. What you will need is the ability to motivate and build relationships with service users, strong organisational skills, the confidence to communicate and engage with a range of employers, and a fundamental belief that anyone with a mental health condition can work.

What is an IPS Employment Specialist?

This is a rewarding and dynamic role where no day is the same and you’ll be making a genuine difference to people’s lives. Using the Individual Placement and Support (IPS) model you’ll be:

• Supporting and motivating individuals with mental health conditions to access and sustain paid employment.
• Regularly meeting with clients to listen, offer support and help them identify their best job match, reflecting their skills and aspirations.
• Supporting the clients through CV production, interview techniques and managing their health at work.
• Advocating for your clients by educating and engaging with employers regarding the IPS service.
• Sourcing job opportunities for your clients through regular contact with local employers within the community.
• Promoting employment and raising expectations around the ability of service users to access paid employment, breaking down the barriers for them.

Working for Central North West London NHS Trust

You will also be part of the Trustwide Employment Services Team which comprises of over 40 people.

You will receive a number of staff benefits working for CNWL, this includes an attractive pension scheme, a range of staff networks, travel discounts, employee assistance programme and discounts at hundreds of retailers nationwide. 

This role is an excellent opportunity to start a long-term career within the mental health sector, develop your skills and a gateway to the vast number of opportunities within CNWL.

Apply today to become an IPS Employment Specialist and make a real difference!

The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.

Who are we looking for?

Firstly, you will need either a degree-level education or relevant work experience, such as in the health and social care or employment sectors. Alongside having strong and persuasive communication skills, excellent time management and exceptional organisational skills. Also, the ability to initiate and develop relationships with a variety of individuals and be able to engage employers using a variety of methods such as via the telephone or face-to-face in the community.

It would also be helpful, but NOT essential, if you have experience of working with people with mental health support needs (or similar groups) OR have experience working in employment support services (or equivalent), this can include working with people on a one-to-one basis, offering motivation and support, or engaging with a range of stakeholders. We are actively interested in individuals who have experience using a persuasive communication style or promoting a service to a variety of audiences, this can include marketing, recruitment, or sales roles.

JOIN OUR TEAM!

As a Projects Officer for Live Unlimited you'll be helping to make a difference to the lives of care experienced young people living in Barnet, north London.

Here at Live Unlimited our vision is that all care-experienced children and young people are able to achieve their potential and lead happy, fulfilled lives.

Most care experienced young people will have experienced trauma and adverse childhood experiences before they went into care system. 

Early intervention is key and we know at Live Unlimited the life-changing impact our schemes can make. As someone who shares our passion for social mobility, you'll be driven by a desire to help us to deliver first class opportunities to these incredible young people, providing support and inspiration along the way. 

Reporting to: Operations Director & Fundraising Manager

Location: Flexible and remote working is offered to all of our staff. We have an office based in Colindale, London, which we tend to work around two days per week, with two days remote working.

About the Role: This is an interesting and varied role. As the post holder you'll be not only be setting up, administering and delivering schemes and activities to benefit Barnet’s looked after young people, you'll also be creating marketing materials and supporting fundraising events.  Promoting the work of our charity is key too through updating our website, writing our quarterly newsletter and social media channels, as well as supporting the running and administration of the charity. 

About You:

You'll have experience of managing and delivering projects, schemes or activities and supporting administrative tasks including keeping accurate records, financial tracking and expenditure.
 
You'll also have experience of creating engaging content for newsletters, websites and/or social media channels especially Twitter, Facebook, LinkedIn and Instagram and building effective relationships with internal and external stakeholders to deliver common goals.
 
Having a passion for Live Unlimited’s vision and objectives is very useful in this role. We particularly welcome applicants with experience or being a looked after child, care leaver or personal experience of the care system.

If you are organised and efficient, passionate about social mobility, and have a creative flair, this is the perfect job for you!

Working hours: 28 hours (4 days per week) Could be split across five days. Core hours: 10am-4pm

Salary: £135.35pd for 4 days per week (£35,191 FTE) The role is for 12 months with a view to possible extension dependent on funding. Would consider suitable candidates interested in working 21 hours (3 days per week).

Closing date: 10th May 2024.

Please note, we’re actively reviewing applications and interviews will be held on a rolling basis. The ad may close early if a successful candidate is found.

Key responsibilities:

(1) The set up, administration and running of schemes and activities

(2) To deliver marketing and fundraising activities as needed for specific schemes and activities 

(3) To support wider awareness building and promote the work of the charity to enable it to meet its charitable aims and objectives 

(4) To provide support in the running and administration of the charity 

Experience and Knowledge

• Experience of project management and delivering schemes or activities and supporting administrative tasks including keeping accurate records, budgeting, booking rooms, responding to emails etc. (essential)

• Experience of coordinating and updating online and social media channels especially Twitter, Facebook and Instagram (essential) 

* Experience of marketing and communications (essential)

• Experience of building effective relationships with internal and external stakeholders to deliver common goals (essential)

• Experience of working within not for profit or charitable sector (desirable) 

• Fundraising experience (desirable) 

• Knowledge of the challenges facing looked after young people (desirable) 

• Knowledge and/or experience of safeguarding issues working with children and young people (desirable)

Skills

• Excellent written and verbal communication skills (essential)

• Excellent time management and organisational skills (essential)

• Ability to work under own initiative, taking responsibility and ownership for researching and solving problems (essential)

• Computer literate and ability to work with Word and Excel (essential) and website management systems (desirable)

• Awareness of data protection legislation (desirable)

Other:

• Relevant work experience

• An enhanced DBS check is a requirement of this role

Key Purpose:

Engage with staff and volunteers at a local and national level across RABI as well as with key external stakeholders and partners to influence compliance with safeguarding policies and procedures. Support the Senior Service Delivery Manager to implement RABI’s reporting through maintenance of effective internal recording and reporting systems (CPOMS). Promote a high level of safeguarding awareness and related training throughout the organisation guided by priorities highlighted in the safeguarding action plan. Provide a high level of safeguarding support to all staff and volunteers and embed a strong culture of safeguarding across RABI. Act as the Deputy Designated Safeguarding Lead in the absence of the Senior Service Delivery Manager.

Key Responsibilities:

· Work alongside the Designated Safeguarding Lead to develop and enhance safeguarding practice within the organisation.

· Act as one of the first points of contact for all staff, volunteers and external queries in all matter of safeguarding.

· Daily oversight of our safeguarding system CPOMS. Follow up on any queries relating to CPOMS and develop training materials to support staff and volunteers in this area.

· Provide the Designated Safeguarding Lead with monthly report to feed into longer-term safeguarding planning.

· Work alongside the Designated Safeguarding Lead to develop and deliver safeguarding training and support sessions for staff and volunteers to create an annual training plan.

· Effectively engage with staff and volunteers at a local and national level to ensure safeguarding escalations and approaches are understood through the organisation.

· If required travel to RABI volunteer groups to provide safeguarding support.

· Work with external stakeholders and partners to understand the main thematic areas of safeguarding that are impacting the community that we support.

· Work collaboratively within RABI to share information about safeguarding trends that are happening locally or nationally.

· Lead of providing safeguarding support to regional teams and provide practical guidance on managing a range of operational safeguarding risks, increasing confidence in safeguarding practice across RABI.

· Champion safeguarding practices and procedures across all Departments, ensuring compliance and driving engagement and awareness.

· Develop working relationships with key internal stakeholders e.g. volunteering, partnerships, campaigning and fundraising to offer safeguarding input to any emerging projects.

· Maintain up to date knowledge of current practice changes and any relevant changes to wider guidance, policy and legislation; including proactively engaging with other organisations and external experts to ensure RABI’s approach is informed by and contributes to best practice within the sector.

· Manage all referrals to RABI’s counselling provision ensuring all external and internal SLA’s are adhered to.

· Undertake any other task relevant to the job purpose.

Person Specification:

Essential

· Experience of working as a Deputy Designated Safeguarding Lead

· Relevant up to date training in the specialist area of Safeguarding

· Knowledge of safeguarding practices and legislation

· Knowledge and experience of statutory agency practices and multi-agency working

· Ability to distinguish between observation, facts and information gained from others and confidently assess risk in a time sensitive manner

· Excellent communication, report-writing and recording skills

· Experience of providing safeguarding support to staff and volunteers working with adults and children who may be at risk of harm, their families and carers

· Experience of using data recording systems

· Confident working on own initiative and in communication and presenting to a wide range of staff and volunteers

· Highly organised and can manage multiple tasks and priorities

· Flexible, resilient and solution focussed working with sensitivity, integrity and without prejudice

Desirable

· Farming background or knowledge of the farming community environment.

This role profile is not exhaustive and is subject to review in conjunction with the post holder according to future developments at RABI.

Early applications are encouraged for this position as shortlisting and interviews will take place on a rolling basis. We reserve the right to close this advertisement early if we receive a suitable application prior to the deadline.

RABI is proud to be an equal opportunity employer and aims to ensure that all employment practices secure equality of opportunity and that no prospective or current employee receives less than favourable treatment at RABI as a result of their sex, sexual orientation, age, race, religion, belief, ethnic origin, disability, marital, or for any other reason which cannot be shown to be justifiable. Our recruitment process strives to ensure that individuals are selected only based on their relevant skills, experience, qualifications and abilities.

Contract type

Permanent

Location

Whittington, Lichfield (Hybrid options available)

Hours

Full time 37.5 (Flexible for the right candidate)

Annual salary

£43,500 to £50,000 depending on experience

Review Date

25/04/2024

Reporting to the Head of Fundraising and leading the wider supporter care team, the Individual Giving Manager is responsible for the end to end Individual Giving Programme. You will help maximise supporter recruitment and development opportunities whilst ensuring long-term growth for St Giles Hospice.

To manage the delivery of the Individual Giving Programme which includes recruiting new cash and regular giving supporters from a variety of multi-channel campaigns and initiatives. To deliver the warm campaigns such as cash appeals, regular giving, raffles and lottery.

To manage the stewardship of supporters through the proactive and effective data management, delivering an excellent supporter experience through targeted supporter journeys. To develop, deliver and proactively manage campaign plans, budgets, and reports for senior stakeholders.

Knowledge and experience

Essential

·Experience of working in third sector

·Experience in a communications and marketing role

·Demonstrable experience individual giving / customer, and donor / customer acquisition, retention and segmentation in a charity / commercial setting

·Track record of successfully managing and developing relationships with individual supporters, customers or clients.

·Experience of successfully developing and implementing a plan for individual giving / customer, and donor / customer acquisition, retention in a charity / commercial setting.

·Knowledge of regulatory environment for fundraising from individuals including data protection, Gift Aid and Fundraising Codes of Practice and regulation

·Experience of and resilience to meeting targets and KPIs.

·A proven track record of success in working with others, managing people, and delivery of high-quality results to deadlines

·Experience of working with data for marketing and analysis purposes

·Good knowledge of data selection, data analysis, insight and application of datasets for maximum success

·Experience of project management, including budget setting and management.

·Experience using Donorflex or a similar CRM database.

·Experience of working with volunteers

Desirable

·Management experience

·Understanding of Lottery regulatory requirements (Gambling Act 2005) and how this applies within a charity setting.

·Experience of running a small or large scale Lottery to include day to day financial management.

Values

Exhibits our hospice values and behaviours

Skills

Essential

·Ability to show resilience in challenging situations.

·Ability to understand when issues need escalation.

·Ability to work effectively as part of a team.

·Ability to maintain confidentiality.

Personal Attributes

·Empathetic

·Team player

·Able to work under pressure

·Collaborative

·Ambassador for St Giles Hospice

Other requirements

·Valid driving licence

·Eligibility to work in the UK

·Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests

Just so you know:

This post is subject to a Disclose and Barring Service (DBS) check.

We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role; this may be earlier than the closing date.

If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.

As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit our website for our Privacy Policy. This is in extension to Charity Job Privacy Policy.

Are you passionate about supporting volunteers and looking for a new opportunity?

We are seeking to recruit a Volunteer Support Officer join our busy Volunteer Support Department at South West Area Sea Cadets on a full time, permanent basis. In return, you will receive a competitive salary of £24,000 pro rota.

The Marine Society & Sea Cadets (MSSC) is the leading maritime charity for youth development and lifelong learning. We are a vibrant and growing charity inspiring young people to achieve their potential through challenge and nautical adventure and also enabling seafarers and maritime professionals to realise their potential through learning and career development. Working with our employees, cadets, and volunteers, we have built a strong vision and five-year Future Ready strategy to meet the growing demand for what we provide, both for young people, seafarers and maritime professionals – and the thousands who aspire to be the sea cadets and marine professionals of the future. 

About the Volunteer Support Officerrole:

As our Volunteer Support Officer, your role will involve acting as the first point of contact via email and phone for our 8,000 volunteers providing warm and friendly assistance. This role provides vital support to volunteers within our enrolment process as well as administrative tasks that aid and celebrate our volunteers. Our successful candidate will be organised, a strong team player and have excellent verbal and written communication skills.

Responsibilities as our Volunteer Support Officer will include:

• Support the adult volunteer applications to join the Sea Cadets, ensuring that personnel records are updated accordingly on our database
• Review and approve applications for the Cadet Forces Medal
• Respond to all volunteer enquiries received by MSSC by email, post and phone
• Administer personnel forms associated with volunteer progression

Requirements:

•  Computer literacy: strong knowledge of Microsoft Word, Excel, email, internet and experience of web based information systems
• Experience of working in a customer focused role, including handling a wide range of enquiries by phone and email, and handling challenging phone calls and emails
• Experience of using data protection procedures

Desirable

• Experience of database inputting and records maintenance and management
• Experience of setting up and using Mail Merge to issue emails or letters

Benefits as our Volunteer Support Officer will include:

• 25 days annual leave per annum increasing with length of service
• Hybrid working for many roles
• Life assurance (4x salary)
• Private medical insurance
• Generous pension (employer contribution up to 10%)
• Cycle to work scheme
• Wellbeing portal and EAP with 121 counselling
• Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential

Closing Date: 3rd May 2024

Interviews: 10th May 2024

If you are interested in this Volunteer Support Officer, please apply now!

All successful applicants are required to attend safeguarding training and undergo a criminal record check.

Senior Marketing and Communications Officer
 

Location: Tyndale House, Cambridge

Hours: 37.5 hours/5 days per week (hybrid working considered)

Salary: £32,000 - £36,000 (dependent on experience) & competetive benefits

O.R: Occupational Requirement to be a practising evangelical Christian

___________________________________________________________________________

We are seeking an experienced individual to develop our marketing and communications function and to help build our reputation as a centre of excellence in biblical studies. This is a varied and exciting role within a vibrant and ambitious small charity.

Tyndale House is a renowned institute for biblical studies and possesses one of the finest libraries for biblical research in the world. It aims to grow an international research community, to present the value of the Bible at the highest academic level, to resource the Church to understand and trust the Bible, and to promote informed attitudes to the Bible.

Working collaboratively across our small Communications and Development team, the post holder will develop, deliver and co-ordinate an integrated and effective marketing and communications plan. He/She will oversee day-to-day marketing activities and track their success and will help to deliver communications which are both engaging and professional.

The successful candidate will have an established track record of marketing and communications work, including digital and social media, and an ability to write and edit copy for different audiences. General administrative skills and an excellent working knowledge of Microsoft Office packages are essential. Training in software relevant to the role as well as mentoring and development opportunities will be offered.

The ideal candidate should be able to think strategically and manage multiple projects and tasks at a time. He/She should be passionate about making biblical studies accessible, be a willing team player and have the ability to relate well with staff and the general public.

There is an Occupational Requirement for the post-holder to be an active, practising, evangelical Christian in agreement with the doctrinal basis of Tyndale House and living in accord with our Ethos Statement (as permitted under schedule 9, Part 1 of the Equality Act 2010).

If you feel this position fits your skills, personality and experience, and playing a role in fulfilling the purpose of Tyndale House appeals to you, then we would love to hear from you.

Please see the attached to read the full job description and our doctrinal basis and ethos statement.

To apply, please send a CV and Cover Letter, outlining your interest and suitability for the post. Please also indicate where you heard about this vacancy.

Closing Date for Applications: Tuesday 30th April 2024 at 12pm (noon) Start Date: ASAP

If you are interested in this position, please apply as soon as possible as we may interview candidates prior to the closing date.

It is an exciting time for the Co-operative Party, as we look to continue recruiting, engaging and mobilising Co-operative Party supporters, members and voters ahead of the upcoming General Election.

To help achieve this, we are recruiting a Communication and Media Officer to help communicate the story and aims of the Co-operative Party and our movement. We’re looking for a talented communicator who can inspire and mobilise the public in support of our campaigns, policies, and candidates.

For full job description and to apply , please follow

https://party.coop/jobs

Two-year fixed term contract.

Based at Claire House Wirral, with some time from home and Claire House Liverpool, West Derby

This is an incredibly exciting time to join Claire House as we deliver an ambitious five-year strategy to reach more children and develop our second site in Liverpool. We need an experienced internal communications officer who can take complex ideas and make them sound simple and engaging.

This role will provide expert internal communications advice and support across the organisation, helping to communicate progress on key projects and improving employee engagement and organisational culture. You will also work with external stakeholders including families and healthcare professionals. The job will include drafting messaging, copy writing, developing engaging content and marketing materials and implementing communications project plans.

Previous experience in a similar organisation is desirable, but internal communications expertise, lots of energy and an ability to build relationships are essential. In return, this role will offer an opportunity to help the hospice transform the way it works, massively increase its impact and the vital support it offers to seriously and terminally ill babies, children, young adults and their families.

This role is full time 37.5 hours per week.

We are actively seeking candidates from a diverse range of backgrounds.

At Claire House, we welcome applicants from all backgrounds and value everyone as an individual.  We are committed to organisational practices, which promote diversity and inclusion for all employees and volunteers regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.  Connecting these differences creates a productive environment in which everyone feels valued.

Closing date for applications is Sunday 28th April 2024. 

Interviews will take place on Thursday 16th May 2024.

We regret that only shortlisted candidates will be contacted.

This organisations recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of children and young people.  All staff and volunteers are expected to share this commitment.

This role is subject to a Standard DBS check.

Who are we looking for? 

Ygam is seeking a pro-active, dynamic IT professional to support in the development and maintenance of our information and digital systems. Excellent communication skills, a keen eye for detail and a proactive approach to problem solving are essential. The ideal candidate will be confident to act as a first point of contact for IT support, have experience of Sharepoint and CRM systems (particularly Salesforce) and be able to work both independently and as part of a small team.

Main Role & Responsibilities 

The post holder will support the Information Systems Manager to ensure the IT systems/platforms are developed and are fit for purpose for the technical requirements. The role will work across teams to ensure Ygam Connect (Sharepoint) is developed and maintained to provide an effective intranet. (Note that we are part-way through migrating files and business processes onto Ygam Connect). 

Trust Fundraiser and Case for Support Officer

Be there when it matters.

Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.

This is an exciting time for the trusts and case for support team at Sue Ryder. Following a highly successful year, the team has grown its pool of supporters and is now enlarging in size, ready to engage more trusts who can help us achieve our new organisational, five-year strategy. Building on an existing base of warm supporters, this new role will focus on raising additional grants in the region of £10,000 - £30,000 as well as helping refresh case for support materials for fundraising colleagues across Sue Ryder.

About you:

A passionate and proactive fundraiser, with experience of cultivating and securing gifts over £10,000 and the ability to create fruitful relationships in order to collect information and collate persuasive case for support briefs. You will have excellent attention to detail, strong written and verbal skills and a talent for establishing rapport. You will relish connecting trust donors to brilliant projects that require funding and be motivated by the opportunity to make tailored fundraising approaches to them.

About the role:

This role plays an integral part in building and maintaining relationships both within Sue Ryder’s own service teams and a variety of external trust and foundation supporters, at all levels. It offers the role holder the chance to increase their knowledge and experience through working on a wide range of local and national fundraising propositions. With a new five-year Sue Ryder strategy in place, innovative services launching and supported by a friendly team, the role provides considerable scope for a fundraiser to develop in a successful and expanding national team.

Why work for Sue Ryder; our competitive benefits package:

· 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time), - Company pension scheme

· EAP support scheme

· Staff discount with thousands of retailers

· Enhanced maternity, paternity and adoption pay

· and lots more. Please visit our careers website for the full list.

Closing date: 16th April

1st Interview date: w/c 22nd April

2nd Interview date: TBC

If you want more than just a job, we want you.

Join the team and be there when it matters.

Job Title: Fundraising & HR Support Officer

Reporting To: Fundraising & People Team Leader

Salary: £25,307 – £29,634

Hours: 37.5 hours per week

Location: Alder Hey Children’s Charity (based within the hospital), Liverpool

Application Deadline: Sunday 28th April 2024

Interviews: Thursday 9th May 2024

Job Purpose:

This is an exciting opportunity to be at the heart of the Charity operations. This role is the first point of contact for supporters and requires outstanding customer care/ donor stewardship skills. The post holder is expected to foster excellent working relationships with all members of the Charity team, donors – both existing and potential – and Trust staff. This role will provide support to the fundraising team and with HR processing for the Charity, whilst also supporting with our hospital and online shop.  

Main Duties/Tasks

Fundraising & Office duties

Undertake day to day administrative tasks as directed by the Fundraising & People Team Leader and Senior Team, including the preparation of letters, reports and memos, ensuring the work is of a high standard, professional and accurate. Adhering to sensitive information protocols and keeping sensitive information confidential.

Deal with all incoming telephone enquiries in a professional and helpful capacity and direct all incoming calls correctly and take accurate messages. Adhere to any confidential or sensitive information protocols.

Contribute to the efficient running of the public Charity office by receiving all donors and visitors in a welcoming and friendly manner.

Provide excellent customer care/ donor stewardship in all interactions with donors.

Manage the mail, ensuring it is opened, distributed and any donor correspondence is responded to in a timely manner.

Process donations in line with established receipting procedures.

Adhere to audit procedures and liaise with the Charity’s auditors.

Carrying out filing in line with office procedures and ensuring the safe storage and archiving of documents/records on a regular basis.

Provide support to the senior management team, including organising and scheduling meetings and room bookings.

Undertake banking procedures and ensure donations are accurately recorded and banked.  

Hospital & Online Shop

Process online orders for the shop in a timely manner.

Run regular reports for the Fundraising & People Team Leader relating to online sales.

Support the management of the online and hospital shop, ensuring they are stocked, and products are displayed in the best way.

Provide good customer service within the shop inside the hospital Atrium.

Cash up the till, ensuring sales are correctly recorded and takings are passed through for banking.  

Database support

Process donations on the CRM database, liaising with fundraising teams to ensure this is recorded correctly, including from online platforms.

Produce analytical reports from the fundraising database system, for audit purposes.

HR support

Provide HR administrative support within the areas of:

· Recruitment, including coordinating the recruitment process and the induction of new starters;

· Ensuring all staff have a DBS in line with the Trust requirements;

· Administration of staff annual leave allowance and absence reporting;

· Creating staff correspondence letters, including pay award, furlough or other required communication; and

· Attending and minuting HR meetings where required.

Other Duties

Be an outstanding advocate for Alder Hey Children’s Charity in line with the core values of the organisation.

Be an active and supportive member of the Alder Hey Children’s Charity team, contributing to the team’s development and working collaboratively with colleagues and volunteers. Attend and support on events run by the fundraising teams where required.

Any other reasonable duties as required by your line manager.

Person Specification

Qualifications, Knowledge and Experience

Essential

· Experience of efficiently managing and delivering a demanding and varied workload.

· Proven track record of handling cash and working with tight protocols around audits and procedures.

· Strong track record of customer relations.

Desirable

· Experience of working at a charity.

· Experience of using a CRM system or database.

· Experience of working with Shopify or other online sales platforms.

· HR experience or qualifications.

Skills and Attributes

Essential

· Commitment to principles of equality, diversity and collaborative working.

· Excellent communications skills, both verbal and written across a range of audiences.

· Ability to build strong working relationships.

· Self-motivated and positive attitude with the ability to work under pressure and prioritise in a busy environment.

· Ability to work in a logical and organised manner.

· Ability to work effectively as part of a team as well as independently.

· Understand the necessity of dealing carefully and within data protection legislation, with confidential matters, including handling both personal and business critical information.

· Excellent IT skills including Microsoft packages, especially advanced use of Microsoft Excel.

Additional requirements

Essential

· Strong interest in working for a children’s health charity.

· An understanding of and commitment to the values of Alder Hey Children’s Charity.

· Willingness to get involved with activities across the Charity.

Desirable

· Willingness to occasionally work outside of normal office hours.

Note: This job description is intended to outline the general nature and level of work performed by employees within this role. It is not exhaustive and may be subject to change or modification as required by the needs of Alder Hey Children's Charity.

The charity is currently conducting a four-day working week trial, due to end on 30th September 2024. This means that, for example, staff previously working 37.5 hours a week are now working 30 hours a week to enable a four-day working week. The trial is monitoring the benefits of a four-day working week against productivity. We are confident that by embracing a more flexible and balanced approach to work, we can continue to create a thriving and fulfilling work environment while driving growth and success for our charity. A decision will be made before the 30th September 2024 to agree the next steps, based on an assessment of the trial period; the four day working week trial may be ended, extended or adopted permanently.

Our Values

Here at Alder Hey Children’s Charity, our values guide the way in which we work. By being courageous, working together, being passionate about our work, and making sure that we are creative in what we do, helps us to deliver the support necessary so that our Hospital can continue to deliver the very best care for our young patients and their families. Our values are:

Courage: we try new things and take risks to innovate and drive forward new ideas. We have the courage to speak up and take a stance. We are accountable, responsive and responsible. We are unstoppable.

Together: we work together as one team, sharing our knowledge and learning. We work in partnership with patients, families, supporters and colleagues. We are respectful, celebrate diversity and empower each other to achieve our aims.

Passion: we are passionate about what we do and why we do it.  We work together to share and grow. We inspire others.

Magical: we are fun, creative and child led. We create special moments, provide little extras and go further for our brave young patients.  

Alder Hey Children’s Charity will make every endeavour to make any reasonable adjustments for applicants who require assistance in carrying out their duties due to a disability. Alder Hey Children’s Charity is committed to equal opportunities and positively welcomes applications from all sections of the community. Alder Hey Children’s Charity is committed to safeguarding children and vulnerable adults. The post holder may be required to complete an enhanced DBS disclosure check.

Business Support Officer

After a strong period of growth and additional funding, we now have an opportunity for an experienced

Business Support Officer to join the team, to provide administrative support to the board and HR and Finance teams.

Position: Business Support Officer

Location: Leeds

Hours: Part-time, 14 hours per week

Salary: £27, 413 - £29,673 per annum pro rata

Contract: 12 month fixed term contract

Benefits: The provision of workplace wellbeing support and activities, hybrid working where the role allows, flexible working and a range of family friendly policies and free parking.

Closing Date: 17th May 2024

The Role

The purpose of the role is to support the smooth running of the organisation. You will work closely with the CEO, Director of People and Operations, Finance Manager and the Community Centre Coordinator to provide administrative support to the board, carry out bookkeeping duties and support the Director of Operations in their day-to-day duties.

Duties and responsibilities include:

• Governance and SLT Support
• HR and Finance Administration
• To train the Administrative Assistant to provide basic administrative support to the Board
• Ensure good relationships with funders, partners and contractors

About You

We are looking for someone solid administration support experience including finance, HR and Board support.

About the Organisation

You will be joining a vibrant and brave grassroots organisation led by Gypsy and Traveller people in West Yorkshire. This is an established and award-winning civil society organisation with a national profile.  Recognised as being innovative, brave and creative.  The overall aim of the charity is to improve the quality of life for Gypsies and Travellers through addressing inequalities in homes, health, education, and employment, financial and social inclusion. There are a number of community-facing and strategic projects to achieve aims including advocacy, community development and youth work.

You may also have experience in areas such as Finance, HR, Board, Charity, Finance Administrator, HR Administrator, Board Administrator, Governance Administrator, Charity Administrator, Business Support, Business Support Administrator, Business Support Officer, Finance Officer, HR Officer.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

We are recruiting for a Children’s Support Worker who will be working closely with children and their mothers who are escaping domestic violence and other forms of violence and abuse, to provide personal welfare support and ensure that our clients are provided with a safe, supportive, and welcoming environment. The post holder will support children who have witnessed or experienced domestic violence and plan and provide stimulating, safe, and appropriate play opportunities. 

Travel across Warwickshire is required, therefore, the use of a car essential to the role.

Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. An enhanced DBS will also be required.