Supporter Experience Officer Jobs
Rose Voucher Project Officer, Southwark Rose Vouchers for Fruit and Veg Project
The Rose Vouchers for Fruit & Veg Project in Southwark has been successfully supporting families with young children to ensure fruit and vegetables are a part of their everyday diet since 2018. As we enter the seventh year of the project, we are now looking for a new member of staff to join the 1st Place Rose Voucher Project team and support our work in delivering the project, while measuring its wider impact on families. This is a great opportunity for someone with experience of working in a community setting and an understanding of impact and evaluation to take on a key role in the project, involving ongoing interaction with families and professionals.
Job Summary
As Rose Voucher Project Officer, you will be working alongside the Southwark Rose Voucher Project Lead to forward the development of the Rose Voucher Project in Southwark. Your key areas of responsibility will be registering new families onto the Rose Voucher Project, overseeing the two Rose Voucher distribution sessions which take place at both our centres, supported by our dedicated Rose Voucher volunteers, and coordinating and supporting the ongoing monitoring and evaluation of the Project. You will also provide support to our network of other Rose Voucher distribution centres in Southwark to ensure they are working in a coordinated way and according to agreed processes.
You will be a motivated individual, with excellent written and communication skills, and proven experience of working in a community setting where service users are valued, listened to and respected. Previous experience working with and signposting families is essential to ensure that our Rose Voucher families are aware of the many services and activities available to support and increase their health and wellbeing. The Rose Vouchers Project is an integral part of the wider Family Hub team at 1st Place, so you will be working in a busy environment, with colleagues who are all as committed to providing a friendly service and positive experience for families as you are.
Closing Date: 23rd April 2024
Interviews: 29th April 2024
We value equality and diversity in our organisation, and are striving to build a workforce reflective of the communities we work in. We welcome applications from everyone regardless of age, gender identity, ethnicity, sexual orientation, faith, or disability.
The client requests no contact from agencies or media sales.
We are seeking an experienced and influential leader to join us as our new Chief Executive. You will play a crucial role in shaping and delivering a new strategy to increase our income, partnership, and growth potential.
Brighton and Hove Independent Mediation Service (BHIMS) is a small yet impactful community-based charity with a strong reputation locally. Our mission is to bring people in our community together to prevent and repair the harm caused by conflict.
Our high-quality work is driven by our wonderful office team and with the incredible support of a loyal network of mediators volunteering their time and expertise. We work in partnership with Brighton & Hove City Council, Lewes District Council, the Sussex Police & Crime Commission, various housing associations, community groups and charities. As a member of the Sussex Mediation Alliance, we work closely with Mediation Plus.
As Chief Executive you will be focused on diversifying and securing new income, building sustainable partnerships, and increasing our service impact overall – all the while collaborating with our dedicated team, volunteers, and Board of Trustees to achieve this.
Benefits
- 29 days annual leave, incl. public holidays
- 4-day week with hybrid working (office/home, Mon-Thurs, core hours 10am-4pm)
- Flexible working/TOIL
- Workplace pension scheme with 3% employer contributions
- Training & personal development
Values
Responsive | Accessible | Expert | Empowering | Supportive | Safe
Diversity, Equity & Inclusion
Brighton & Hove Independent Mediation Service (BHIMS) is committed to supporting and promoting Equity, Diversity & Inclusion – and complies with The Equality Act 2010. We believe that everyone has the right to live without fear or prejudice regardless of age, gender, race, sexual orientation, belief, or disability. BHIMS strives to create an inclusive workplace and tackle all forms of discrimination and inequality in both the workplace and the services the charity provides.
How to apply
Please apply with an up-to-date CV (max. 2 x A4) and a 1-page supporting statement, highlighting your skills and experience in relation to the personal specification. As part of your application, please complete our Diversity, Equity & Inclusion monitoring form, which is located on our website.
For more information about the role, please download the Candidate Pack, including job description and person specification
Thank you for your time and interest in advance.
Closing deadline: 12pm Monday 15 April 2024.
1st stage interviews: End April 2024 (TBC)
Final stage interview: May 2024 (TBC).
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
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Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are looking for a part time Membership Officer to work Monday - Wednesday. This is essentially a job share with our existing Membership Officer who works Tuesdays, Thursday and Fridays. Together, they will lead on administrative support of our membership functions. Reporting to our Office and Events Manager, the post holder will be responsible for the administrative functions that support the smooth running and ongoing success of the organisation around membership.
This is an interesting and varied role that acts as a first 'point of contact’ for the people we work with (such as Member Institutions, Registrants and queries from members of the public), as well as managing the administrative aspect of memberships, such as setting up new Registrants on our CRM system. The role also involves longer term project work such as overseeing the CPD audit and improving and growing membership processes.
We are looking for an enthusiastic and highly motivated individual with previous administrative experience who are keen to join our small and friendly staff team.
Applications will only be considered if they consist of a CV and a cover letter.
The client requests no contact from agencies or media sales.
We are a multi-award-winning, creative, and innovative organisation, and the Database Officer is a role at Al-Khair Foundation, sitting within the Database team and delivering on a range of database tasks and processes utilising our Salesforce database. We’re looking for someone who has a good working knowledge of database systems and who understands their importance to organisations like Al-Khair Foundation. We seek someone who is naturally process-driven and has a great eye for detail. You will be responsible for specific monthly processes, such as organisation income reconciliation and ongoing data uploads and cleansing for the Fundraising teams. You will also become a champion for Salesforce and understand the importance of CRM to help Al-Khair Foundation achieve our goals and provide a better service to our donors, supporters, and participants.
Your Role
Al-Khair Foundation uses Salesforce to manage relationships with our donors, supporters, and stakeholders, including recording all donations made to the organisation. Al-Khair Foundation’s Database Officer will be responsible for the monthly delivery of the income and data reconciliation processes for the Fundraising teams, which includes liaising with a wide range of external agencies and the website to successfully download and query files, update and create new supporter records on the database, process cheques and payment requests, and work closely with the Finance team to ensure all anticipated and banked income tallies correctly.
You will also work closely with colleagues in the Database team to support and maintain regular database processes, data cleansing, and other database-related functions that happen on a monthly or quarterly basis. This may include responding to and being responsible for Support Ticket queries in relation to income, data, and/or the database generally and working with external database agencies such as our web platform partners and Salesforce.
Aside from these core duties, from time to time, you may also carry out general administrative tasks on behalf of the Supporter Engagement team. This may include supporting the Supporter Care Assistant during busy periods with customer care via email and telephone and recording updates, processing invoices, and maintaining and updating team rotas and trackers.
Your Responsibilities
- Delivering the monthly data reconciliation and income reconciliation processes, which include downloading and uploading data files.
- Supporting the Fundraising teams with their monthly income recording and reconciliation.
- Liaising with external agencies and the Finance team.
- Checking for and correcting inaccuracies and updating supporter records.
- Running reports for the Fundraising and Finance teams.
- Maintaining and carrying out regular database processes, including data cleansing.
- Supporting the Database Coordinator and the Senior Data Manager to encourage best-practice use of the database across the organisation, including assisting with onboarding and new user training and being on hand for day-to-day technical support when the Database Coordinator is unavailable.
- Working with external partners (i.e., telemarketing agencies) to ensure the successful and smooth transition of data onto the database.
- Spotting and reporting database glitches and problems.
- Supporting with the ticketing system as a second point of contact in the Database team.
- Contributing to creating a culture committed to the safeguarding of children and adults and compliant with Al-Khair Foundation’s Child Safeguarding and Adults at Risk Policies.
Who You Are
To be successful, you will be:
- Someone who has experience using a Salesforce database to carry out day-to-day tasks and who understands their importance for organisations such as Al-Khair Foundation. Charity/NGO experience would be an advantage.
- Someone with excellent attention to detail and good numeracy skills.
- A great communicator who can manage a variety of stakeholder requirements and resolve requests in a timely and accurate manner.
- Able to organise your time and own workload effectively and able to work to deadlines in a busy environment.
- Able to learn new processes and systems swiftly and diligently.
- Able to work under your initiative, take instructions from others, and work well as part of a team.
- Experienced in carrying out administrative tasks and processes in an office setting, with good knowledge of Microsoft Office, especially Excel.
- Keen to learn more about the inner workings of database management.
For further information and to apply, please visit our website via the Apply button.
Role Summary
This role will support the expanding Fundraising & Engagement team with all fundraising activities to ensure that good relationships are maintained with all Alcohol Change UK (ACUK) supporters. The Fundraising and Engagement Assistant will undertake the financial administration and recording of all fundraising income as well as being the first point of contact for the team ensuring ACUK delivers high levels of supporter care.
Reports to: Fundraising & Engagement Manager
Direct reports: none
Location: Kings Cross, London, WC1X 9NW (minimum of 3 days per week in office)
Status, hours: Permenant
Salary: Grade E: salary in the range £24,551 to £27,586 (depending on skills, knowledge and experience) plus benefits
Key Tasks and Responsibilities
Fundraising
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Coordinating ACUK’s CRM system (ThankQ) and ensuring data accuracy including:
- New donor details, communications with supporters, gift aid and consent purposes
- Championing data cleansing and monthly de-duping of contacts
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Coordinating all general fundraising enquiries including phone calls, fundraising & engagement email inboxes (providing holiday cover for the training & consultancy inbox) and post.
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Coordinating lead generation from third party challenge event companies and converting leads into participants
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Coordinating fundraising resources and merchandise including;
- Sending out materials to supporters
- Compiling fulfilment reports from online shop and sending over to fulfilment agency
- Monitoring stock levels of fundraising materials and shop merchandise
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Maintaining up to date filing systems
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Supporting with research for Trusts & Foundation applications
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Processing all physical (cash and cheques) and online donations received in accordance with ACUK’s cash handling procedures, including;
- Counting and processing cheques/cash
- Logging all donations on a central post sheet
- Processing and reporting on all donations received through the ACUK website and all third-party platforms
- Ensuring all donors are thanked in a timely manner in line with their communication preferences
- Importing all donation data to ThankQ
Engagement programme
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Act as the first point of contact for enquiries from our volunteers (Community Champions) and, alongside the Fundraising & Engagement Manager, steward our volunteers including the coordination of volunteer activities.
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Identify opportunities for supporters of different types to discover new ways to engage with them (for example helping donors become campaigners or encouraging cultural change activists to become community fundraisers, etc).
Cross-organisational Role
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Work closely with colleagues across the charity to support their work and to act as ‘one team’.
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Work particularly closely with colleagues in the Communications team, optimising opportunities for joint working.
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Contribute actively and positively to charity-wide strategies.
Other Duties
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Continually develop your knowledge of alcohol harm and solutions to it.
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Act as a positive ambassador for Alcohol Change UK at all times.
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Know, embrace and actively uphold the values of Alcohol Change UK at all times.
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Work flexible hours as necessary to meet the needs of the charity, time off in lieu will be earnt for any work required outside of normal working hours.
The client requests no contact from agencies or media sales.
We are seeking a new Chief Executive to steer CDI through the next stage of our journey.
We are a team of creative, committed colleagues dedicated to improving emotional health and challenging social injustice wherever & whenever we can and with whatever resources we have to hand.
“CDI is an amazing organisation to work for. The workforce is as diverse as it is talented, bonded by a commitment to listen to the children, young people and families in Croydon and provide meaningful support to inspire self-empowerment, solution-finding and fulfilment.”
CDI Staff member
In this role, you will lead CDI across all its functions to ensure the successful deployment, development and long-term sustainability of our early intervention and prevention support services.
The client requests no contact from agencies or media sales.
Are you a strong, visionary leader keen to advocate for the VCSE sector? Are you interested in bringing people and organisations together to collaborate on the future of community led services across Hampshire and to be the public face of the organisation?
Having led the organisation through a significant period of change, our CEO has chosen to move on to take up a new challenge and set up her own business. We are now seeking a Chief Executive to lead Action Hampshire through the next phase of its strategy. This is an exciting opportunity for anyone who has the desire, vision and ambition to continue to build a system that is fairer for our communities.
As a strengths-based organisation, we value the unique contributions each member of our team brings and our organisational culture emphasises coaching and leadership over management. We’re committed to inclusivity, equity and to the wellbeing and safety of our team. This role offers a high degree of flexibility in working hours and can be delivered remotely, apart from bimonthly coworking or away days in Hampshire. You’ll have the opportunity to set your own development goals and targets and receive support to achieve them. Joining a friendly and supportive team, you’ll be able to manage your own time and work both independently and collaboratively with colleagues and contractors. You’ll have the opportunity to apply your strengths to other parts of the organisation too.
Key tasks include:
(see job description for a full list of tasks)
- Lead, inspire and develop the team at Action Hampshire to deliver our purpose
- Work with the Board of Trustees to ensure delivery and regular review of Action Hampshire’s (‘the charity’) vision, mission and strategic plans
- Deliver the charity’s vision and mission through appropriate plans and in accordance with agreed policies and protocols.
- Support and advise the Board to meet its responsibilities to ensure that the charity is legally compliant, well run and meets its organisational duties and obligations
- Enhance the charity’s impact and profile locally, regionally and nationally.
For almost 75 years, we’ve supported communities across Hampshire. Today, our mission focuses on strengthening the voluntary, community and social enterprise sector, supporting communities to raise their voices, and doing all we can to reduce disadvantage and celebrate diversity across Hampshire. Our responsive approach means we work across a wide range of issues relevant to our communities, from increasing the availability of rural affordable housing to ensuring cancer awareness messaging reaches seldom heard communities.
There has never been a more exciting time to join our talented, ambitious and friendly team. Our new 3-year strategy sets out clear goals and actions which we’ll achieve together. Our leadership team are embedding a culture of learning, experimentation and development. Our team is caring, collaborative and driven by our values of being bold, enterprising, informative, and empowering. We very much welcome applications from all members of the community, regardless of age, gender, sexual orientation, ethnicity, faith or disability. We are a Living Wage employer and Disability Confident.
The client requests no contact from agencies or media sales.
To apply for this role please review the application instructions in the recruitment pack attached at the bottom of this listing. Incorrect applications will not be processed.
Why Get Further?
- 36 days of holidays per year (including bank holidays)
- ongoing learning and development opportunities
- flexible, hybrid and remote working
- quarterly ‘in-person’ team development days at our offices in London
- the joy of working in a progressive and socially conscious, growing organisation where we can have an outsized impact on its success and development.
At Get Further we aim to open doors to opportunity for work and education for learners from disadvantaged backgrounds. The 50% of disadvantaged students who leave school each year without a grade 4 in English and maths are significantly more likely to be locked out of key opportunities in the world of work, apprenticeships and higher education. We support students to achieve these gateway qualifications second (third, or fourth) time around by matching them with highly qualified specialist English and maths tutors, who deliver our award winning, bespoke resit curriculum. Our programmes support students to achieve their qualifications, but also equip students with the knowledge, skills and confidence for learning beyond GCSEs.
Over the last three years, Get Further has experienced a period of rapid growth, increasing the number of students and colleges we work with, and expanding our central team. We are seeking to recruit a Fundraising Officer to work closely with our CEO, Sarah to support the long term sustainability of the charity by identifying and building relationships with potential funders, and submitting funding bids to secure a significant proportion of our income to help more students get further.
The Fundraising Officer will also collaborate with other members of the team to develop a supporter database, produce compelling and tailored funding applications, and contribute to performance analysis and report for our Board of Trustees.
For a full role description, please see the recruitment pack attached below.
Essential Criteria:
- Commitment to Get Further’s mission and values, including passionate about tackling educational inequality
- Motivated to achieve targets, to ensure the charity can reach more young people
- Exemplary communication skills, including creating written proposals and reports, networking, and a talent for expressing complex ideas in simple and effective language
- Ability to tailor communications effectively to varied audiences
- Excellent organisational skills and the ability to assess, prioritise and manage a varied and demanding workload
- Desire to learn, develop and advance personal career prospects
- Good numeracy skills to underpin producing budgets for applications
- IT skills – experience of MS Office, particularly Word and Excel
- Excellent spoken communication skills, with the ability to effectively communicate Get Further’s mission and work in conversation with potential funders
To apply for this role we require candidates to submit answers to 3 questions in place of a cover letter. Please review the last page of the attached recruitment pack to see the questions. If using Charity Jobs quick apply, please list your answers to the questions in the 'Cover Letter' box, we do not require a separate cover letter!
The client requests no contact from agencies or media sales.
This is an exciting opportunity to join the country’s most successful higher education development team in a stimulating work environment, which enjoys an international reputation as a world-class centre of excellence. Our research plays a key role in tackling many global challenges, from reducing our carbon emissions to developing vaccines during a pandemic.
About the Role
- This early career role is based in the Student Support fundraising team which focusses on different areas of the student experience, including access and outreach and supporting the University’s strategic ambition of funding increased post graduate scholarships.
- You will join an experienced and high achieving team and raise philanthropic income for small projects within the Student Support portfolio and manage the direct mail campaigns.
- You will also be responsible for providing donor stewardship and prospecting potential major donors as well as being the first point of contact for colleagues providing advice and support.
About You
- This role would suit someone at the early stages of their fundraising career who now wishes to take on the challenge of developing their own small portfolio of prospects and mass appeals and to further their experience in stewardship, events and more general fundraising.
- We are looking for an excellent communicator who would enjoy working in a busy university environment, with the ability to establish and maintain relationships with a broad range of stakeholders, including academics, donors and internal colleagues.
- To be successful in this role you will be keen to learn, be pro-active, organised and have the ability to manage multiple projects and deadlines.
What We Offer
As an employer, we value the wellbeing and development of all our employees. We offer a comprehensive range of benefits, including:
- 38 days annual leave (including public holidays)
- Hybrid working arrangements for a healthy work-life balance
- Extensive personal and professional development opportunities
- Membership of CASE to support your professional development as an educational advancement professional
- Supportive childcare services and other family-friendly leave schemes for working parents, guardians and those with caring responsibilities
- Generous family leave for pregnancy, adoption, paternity, and shared parental leave
- Excellent contributory pension scheme for your financial future
- Salary sacrifice scheme for additional savings
- Subsidised sports centre membership to promote well-being
- Cycle loan scheme to encourage sustainable commuting
- Discounted bus and transit travel
In addition, you will have access to a vibrant community with social groups and sports clubs fostering an inclusive atmosphere.
Application process:
- Click the link to ‘Apply’ and follow the on-screen instructions. You will be taken to our online Applicant portal.
- Applications should consist of a full CV and a letter of application in PDF format (maximum of 2 pages) outlining your motivations to apply for this role, your relevant experience and how you meet the criteria of the person specification.
Only applications received before 12.00 noon on 4 April 2024 can be considered.
Interviews are currently scheduled to take place on 16 April 2024, in person in Oxford.
Development and Alumni Engagement is committed to having a team that is made up of diverse skills and experiences. We encourage applicants from all sectors of the community and are especially keen to encourage candidates from under-represented groups to apply.
The client requests no contact from agencies or media sales.
Victim Support is proud to have been commissioned to provide an Affected by Crime (ABC) service across Humberside which will provide a single point of contact for victims of all crime, whether or not they have reported to the police, to receive support and information.
The ABC service will be a valuable point of contact for anyone affected by crime at any time to contact and receive help, support and information. It will be a busy and fast paced hub, receiving calls of varying nature from a variety of people.
We have opportunities available to work within the Humberside ABC service and are looking for dedicated, passionate and empathic people to join and enhance our team.
The role of Initial Support Agent (known internally as a Triage and Early Interventions Officer (TEIO)) is a fast paced one which requires the post holder to answer incoming calls and make outgoing calls to victims of crime and those accessing the Affected By Crime (ABC) service in Humberside.
The role will include calls to and from individuals, as well as administration of cases on the case management system, needs assessing and providing early intervention support.
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- £500 bonus paid on successful completion of probationary period (pro-rata for part time role)
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
Your role as a TEIO will be to answer and speak to incoming callers as well as to hold a caseload and make outgoing calls to those affected by crime. You will be the primary contact for the Hub across Humberside and will be the face of the service.
As a TEIO, you will;
- answer incoming calls, speak to those affected by crime and hold a caseload
- make outgoing calls, assess needs and risks and action plan with callers
- work on the case management system to allocate cases, provide administration on cases and assess/ensure data quality
- liaise with other agencies where required to find out more information, give information or make referrals or give signposting information
- work with the wider team to ensure an effective, trauma informed service is given to those affected by crime
You will be a confident, compassionate and empathic person who can work well under pressure. You will be speaking to people who may be upset, angry or in emotional difficulties and will need to be composed, empathic and be able to quickly assess situations.
You will be confident in using your IT skills to work on a case management system, access phone and online systems, email and Microsoft Office programmes.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard.
Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
A fantastic opportunity for individuals with interest in bringing people together to join our team as a Partnerships Officer.
As a Partnerships Officer (PO) you will be responsible for providing support across our national partnership team. This team is responsible for developing and engaging our corporate, trust, school and individual supporters, helping Envision to grow with impact. This role will have a particular focus on the development of corporate partnerships which provide mentor teams to support our young people’s development and funding to support our own sustainability.
Working closely with the Director of People and Partnerships, Regional Managers, the Senior Partnerships Manager and another Partnerships Officer, you will provide research, administration, and business development across the wider team.
Key Responsibilities:
- Assist the Partnerships Team in meeting income targets from diverse donor sources.
- Research and grow potential supporters across various donor types.
- Manage partnership records and serve as the primary contact for inquiries.
- Provide administrative support to the wider team.
- Uphold Envision’s values and be a role model for young people and volunteers.
- Ensure that all activity is delivered in line with Envision policies and procedures.
Essential Experience, Knowledge and Competencies:
- Experience of project management – highly organised, with the ability to manage your own time to meet deadlines
- Experience of working collaboratively with internal and external colleagues, partners and stakeholders – communicating effectively through written and verbal communication
- Experience of working within a fundraising capacity or generating new business – including desk research and self-generating new leads
- Commitment to Envision’s vision, mission and values and ability to work well in, and contribute to, our organisational culture
Desirable Experience, Knowledge and Competencies:
- Understanding of, and/ or lived experience of, the barriers that young people face, that contribute to the education and employment gap
Envision seeks to ensure we achieve diversity in our workforce and that all applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality.
Please note, we are unable to support visa applications and therefore applicants must have the right to work in the UK.
We encourage applications with lived experience to apply as they are currently under- represented in our organisation. Envision graduates will be guaranteed a first round interview.
To apply you must please read the application pack and apply online.
Deadline - Midnight Wednesday 10 April
Please note:
- We will only be contacting candidates who have been shortlisted for interview. Therefore, if we do not contact you, please assume you have been unsuccessful.
- We also regret to inform you that, due to the high volume of applications we receive, we will be unable to provide you with feedback regarding your application
The client requests no contact from agencies or media sales.
Role Title: Supporter Communications Mailing Officer
Salary: £31,004 to £31,878 (Pro-Rata)
Location: Chard, Somerset
Tenure: Fixed term-6 Month Contract
ActionAid UK is a member of the ActionAid Federation, an international charity that works with women and girls living in poverty. As part of the ActionAid Federation, we work with women and girls, our partners, and dedicated staff in 43 countries to end violence and fight poverty so that all women, everywhere, can create the future they want.
Are you a keen advocate of women and girls’ rights in emergencies?
Do you have Administration and data processing experience?
Then we'd love to hear from you!
AAUK are seeking a dedicated Supporter Communications Mailing Officer to support The Child Sponsorship Communication Programme team's operations.
This team is responsible for the safeguarding, checking and despatching of over 100,000 child messages, transfer packs and photo updates annually to supporters. The team will be in receipt of physical child drawings, letters and photos from ActionAid’s operating countries, quality checking for authenticity and importantly, identifying and reporting any child safeguarding issues. The team is responsible for the final matching and despatching of the communications to supporters within the agreed communication timeframe. The team are also involved in the safeguarding and logging of correspondence from child sponsors back to the children who are sponsored.
Due to the nature of this role, the successful candidate will be asked to participate in criminal records checks at the point of offer.
Additional Information:
Diversity, Equality, Inclusion and Belonging:
Diversity, Inclusion and Belonging are key to our organisational culture. We are on a journey to become not only an anti-racist organisation but one that proudly celebrates the diversity of all applicants and employees. We look forward to you bringing your full self to work, proudly sharing your unique perspective and helping us to shape our combined future. We especially welcome applications from those from underrepresented/marginalised communities.
AAUK is a disability Confident Committed organisation and as such any candidate that declares a disability will be shortlisted for interview if they meet the essential criteria for the role.
Referencing and Safeguarding:
All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include safeguarding, criminal records and terrorism finance checks. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.
ActionAid UK is committed to preventing any form of sexual harassment, exploitation, and abuse (including child abuse and adult at-risk abuse) and responding robustly when these harms take place. We expect all ActionAid UK Staff and ActionAid UK Representatives to share this commitment. We will not tolerate our Staff or other representatives carrying out any form of sexual harassment, exploitation or abuse towards anyone we come into contact with through our work.
Working practices:
ActionAid is committed to supporting flexible working. If you would like to discuss flexible working options, including the possibility of a job share for this role, there will be space to do so during the interview process.
ActionAid UK has a hybrid working policy for many of our roles. The requirement will vary from team to team and the responsibilities of individual roles. As a minimum, all colleagues are expected to attend the office 12 days per year, plus additional time for induction, training, and “Company Connection days.” Some roles may require in-office attendance on all days and if so, these will clearly be marked as in-office roles.
Please note that ActionAid UK does not offer fully remote working options. We encourage you to discuss hybrid working expectations at interview.
Recruitment Processes:
Please note that ActionAid UK may review, shortlist and interview candidates prior to the closing date so we encourage all candidates to apply as soon as possible.
If we receive a very high response, we may close the vacancy early and will not accept further submissions.
Supporter Care & Stewardship Officer
Do you have a genuine interest in building and maintaining relationships? Are you keen to contribute to the delivery of effective supporter journeys and provide efficient and accurate income processing?
Your responsibilities will include acting as the first point of contact for supporters, taking donations by telephone and sending out thank you communications to donors.
Is this role for you?
Ideally, you will have experience of working in a supporter or customer care environment. Experience of working with a CRM database (preferably salesforce) to manage supporter or customer information. You will be friendly, confident and able to build relationships with a wide range of stakeholders.
You will have strong written and verbal communication skills with the ability to communicate effectively across a range of media.
- Full-time, permanent position
- Salary circa £34,000 per annum
- Hybrid working – Tuesday and Wednesday in the London office (EC1A)
Benefits:
- 27 days holiday plus 8 bank holidays
- Pension – 8% employer’s contribution
- Private healthcare insurance
- Employee assistance and wellbeing support programme
- Interest free travel season ticket loan
To find out more, please share your CV with me-
Closing date for applications: 3rd April 2024
Harris Hill Charity Recruitment Specialists operates an equal opportunity policy and commits to treating all of our candidates and jobseekers fairly. We welcome and encourage applications from everyone regardless of age, disability, sex, gender, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are seeking an experienced and ambitious individual who can take on the role of Fundraising Officer.
Fundraising Officer
Location: Home-based
Hours of Work: 30 to 37.5 hours
Contract: Permanent
Salary: £24,000 to £26,000 per annum, pro rata
Reporting to: Head of Income Generation
Air Ambulances UK
Air Ambulances UK (AAUK) is the national charity supporting the lifesaving work of the UK’s air ambulance charities, enabling them to save even more lives every day.
Purpose of Post
The Fundraising Officer will be a key member of our ambitious and friendly Income Generation team helping to support the team across a number of national partnership income streams.
The role will have responsibility for responding to enquiries via post, email and telephone, and ensuring income and general information is captured accurately on Donorfy (CRM system).
Key Responsibilities
- Manage and develop a mixed pipeline of national partners and prospects including researching, making approaches, applications, and stewardship activities.
- Coordinate and support fundraising campaigns and events for partners.
- Responsible for welcoming, assisting and responding to enquiries AAUK receives over telephone, email, and post.
- Responsible for thanking national supporters, adapting, and personalising templates as needed to deliver high quality thank you letters in a timely manner.
- Enter and maintain accurate records on our fundraising database, Donorfy including financial information and to proactively identify how to improve processes.
- Provide general administrative support across the team as required.
Benefits
- 36 days annual leave including Bank Holidays FTE
- Access to an employee assistance programme
- Work from home allowance
- Access to the Blue Light Card and Blue Light Events
- Pension contributions
- Development opportunities
Closing date: Please do not delay your application as we will be reviewing applications when received and scheduling interviews as soon as possible.
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role.
TO APPLY:
If you feel you have the skills and experience we’re looking for, please apply now!
Please read the attached Job Description before applying by CV and covering letter. Your covering letter should clearly and succinctly demonstrate how you meet the person specification.
Commitment to Diversity & Inclusion:
AAUK is committed to diversity and equality of opportunity in all aspects of our work both external and internal. We strive to be an inclusive employer and particularly encourage applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBT+, from Black, Asian and Minority Ethnic backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions, and from less advantaged socioeconomic backgrounds.
No agencies please.
If you feel you have the skills and experience, we’re looking for, please apply now!
Application is by CV and covering letter. Your covering letter should clearly and succinctly demonstrate how you meet the person specification.
We are delighted to be working with an international development charity who are looking for a Supporter Journeys and Retention Officer. This organisation seeks to eradicate poverty and create lasting change, they have an inclusive and diverse culture and actively provide development for their staff. As the Supporter Journeys and Retention Officer, you will execute and evaluate campaigns aimed at engaging and retaining supporters, using a variety of direct marketing channels. This role plays a vital role in the development of supporter journeys, helping to provide understanding of what motivates our existing audience and how we can learn from this in strategic development.
To be a successful Supporter Journeys and Retention Officer , you’ll need:
- Experience of direct marketing customer / supporter engagement, preferably within a fundraising role i.e. in individual giving or in memory
- Strong project management skills including experience in working with internal teams and external suppliers
- Understanding of delivering supporter journey mapping and planning around multiple channels
- Strong grasp of direct marketing KPIs and an analytical approach, to maximize Lifetime Value (LTV)
Salary: £33,850 (if remote) or £38,453 (if London based)
Contract: 6 month FTC
Location: Flexible within the UK
Closing date: 5th April
If you would like to have an informal discussion, please call Emma on 02030 062787 or email your interest along with your CV to [email protected]
Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.
We are passionate about improving equality across the sector, you can read more about our commitment to diversity here. - www.ashbyjenkinsrecruitment.co.uk/our-commitment-to-diversity
If enough applications are received the charity reserve the right to end the application period sooner.