This is an exciting role for a professional with strong and comprehensive fundraising experience in both strategy and implementation. This small but growing charity wants to expand its local impact and if you would like a role with variety and enjoy the challenge of exceeding fundraising targets then First Love Foundation would be ideally suited for you.

The ideal candidate must have the ability to creatively develop and deliver innovative and effective fundraising activities: events, trusts & foundations, corporate (payroll giving, match-funding). You need to be organised, able to work under pressure, pro-active, a self-starter, with a track record of achievement within a similar role. This role is new and part of the SMT (Senior Management Team).

How to Apply:

Please send a CV and an accompanying letter detailing how your experience fulfils the requirements of the post as detailed in the job descrption.

Interview date: 11th February 2020

Are you enthusiastic about the world of fundraising? Do you like working in a challenging and rewarding environment? Are you fascinated by the history of churches and their role in 21st century Britain?

As the independent, UK-wide charity supporting churches, chapels and meeting houses of all Christian denominations, the National Churches Trust supports and promotes church buildings of historic, architectural and community value by inspiring support, preserving heritage and promoting sustainability. Our aims are to help maintain the UK’s heritage of church buildings and to enhance their ability to serve local communities; to promote the benefit to communities of church buildings, and to inspire everyone to value and enjoy them.

An opportunity has arisen for an enthusiastic individual to join the Trust as Fundraising Officer. Reporting to the Senior Fundraising Officer and the Head of Finance & Operations, this is an excellent opportunity to work for a national charity across a range of supporter services and fundraising functions. The post-holder will be the first point of call for all enquiries or donations from our Friends and supporters, ensuring those who come into contact with the Trust are dealt with professionally and efficiently.

The successful candidate will have excellent organisational and administrative skills, including managing tasks and projects, and good attention to detail and accuracy. With a confident and professional manner, they will also have excellent communication skills, financial acumen and good IT literacy.

To apply, please send a CV together with covering letter to Anna Tham via the Apply button.

Closing date: Noon on Friday 21st February 2020
Interview dates: 26th/27th February 2020 (Westminster, London)

This is a truly exciting time to be joining FFI’s Fundraising Team. Over the past couple of years we have been honing our fundraising and have created what we believe to be an industry-leading programme, built on developing and nurturing genuine long-term relationships with the people who support our conservation work.

We are seeking an individual with excellent administration skills, a real affinity with the work that we do and who can help us to build excellent relationships with our supporters. Your role will be busy and varied – from managing the day-to-day administrative tasks that are crucial to fundraising, as well as working with colleagues to deliver the best possible supporter experience to our members and donors.

You will report directly to the Head of Supporter Recruitment & Development and work closely with the Fundraising Assistant, Database & Fundraising Systems Manager and FFI’s Finance Team on a range of activities that help in the smooth running of the fundraising department, and will ensure we manage and develop our relationships with supporters. Tasks will include:

• Processing of daily income, from postal income to online donations
• Responding to requests and queries relating to fundraising donations - this will mainly be from supporters, the fundraising team and the finance team
• Updating supporters’ contact details, preferences, contact histories and other details relating to their records on the CRM database as required

You will be self-driven with strong organizational skills and a meticulous attention to detail and be able to prioritise a busy workload effectively. In return, the role offers the opportunity to work within an exciting, friendly and lively team that in turn is part of a ground breaking and entrepreneurial organisation at the forefront of global conservation. In addition, FFI offers a generous pension contribution, attractive annual leave allowance and life insurance.

Our offices are located in The David Attenborough Building in central Cambridge, just a few minutes’ walk from glorious historic buildings and museums, the picturesque River Cam, the central market and shopping centre, and a host of cafés and restaurants.

The closing date for applications is Monday, 17 February 2020.

The Role

The Programme Development Administrator will support the frontline disability inclusive development work of the CBM UK Programme Development Team in a wide range of tasks. Particular tasks include supporting programmes systems and processes (financial, data and knowledge management), supporting funding proposals and providing general administrative support to the Programme Team e.g. meeting, travel and event logistics management.

Based:  CBMUK office is currently in Oakington, Cambridge, but moving to Mercers Row, Newmarket Road, Cambridge, in the first quarter.

Reports to: Programme Finance Manager

Hours: 30 hours per week (options to work hours over 4 or 5 days).

Key criteria for success

Within 6 months, the Programme Development Administrator will:

· Be working to clear and agreed objectives and plans

· Have a good understanding of CBM UK programme systems and procedures, and how these contribute to CBM UK’s organisational strategy as well as its accountability to donors

· Acquire close familiarity with CBM internal systems and Standard Operating Procedures (SOPs), including planning and reporting formats, ‘NAV’ accounting system and SharePoint

· Have built up strong, mutually accountable, relationships within the Programme Development Team and with other internal stakeholders and within the CBM federation

· Be providing timely, clear and accurate support to colleagues, particularly the Head of Programmes, Head of Programme Funding, Programme Finance Manager and Programme Managers

The Programme Development Administrator (PDA) will ensure quality support for the smooth running of the project and financial management and data coordination systems to help realise quality programmes for CBM UK.

1. Support for Programme Systems (75%)

a. Work with PD staff and other teams to improve systems as the organisation transitions to a more streamlined ‘CBM Global’ network, providing the opportunity to set up new and simplified systems and processes for project monitoring, financial and data management.

b. Be the ‘Go to’ focal person, working closely with Programme Finance staff, for specific project financial management and monitoring related processes and reporting. Tasks include funding transfers and variations, budget monitoring and reporting and responding to queries on budgets and expenditure.

c. Support the Programme Managers (PMs) on project approval processes and the finalisation and filing of standard cross- organisational, CBM Global, Project Agreements / Contracts.

d. Coordinate Support for CBM entities overseas in uploading correct project, partner and donor data on the accounting system for each new project. Review and verify the system entries and amend if necessary. Support project monitoring related processes and reporting including project approvals and workflow.

e. Provide clearly articulated orientation and training to PMs and Senior Programme Officers (SPOs) on programmes systems and processes as required. Make updates to the PD Team Systems Handbook on an ad hoc basis as systems are revised. 

f. Monitor the correct and timely entries by PMs and SPOs of critical project information on CBM UK’s server and in the longer term, facilitate the transfer of project data to a new database

2. Support Programme Development Team administration (25%)

a.  Provide ad hoc / surge administrative support to the Head of Programme Funding to assist in the development of high quality funding applications to institutional donors (e.g. collation of project data or information, on-line research, proof reading of drafts).

b.  Organise arrangements for CBM UK hosted events such as internal and external meetings, (including note taking), training courses, team travel and (remotely) international workshops

c.  Ensure timely submission, signing and scanning of timesheets by the PD team. Carry out analysis of time allocated to specific programmes and compile monthly reports for managers.

d.  Carry out other duties as required by the Director, or Head of Programmes.

For full details, please download the recruitment Pack

Supporter Care Administrator
London, EC2
£20,286 - £24,344 per annum

Working in the Fundraising and Communications department, the Supporter Care Administrator will be responsible for dealing with enquiries from supporters and members of the public, delivering excellent supporter care to all. We are almost wholly reliant on income received from supporters and donors to the charity, and looking after these supporters is crucial.

The role also involves working with internal colleagues and external fundraising agencies to manage supporter care processes effectively, including all areas of administration.

In addition, the Supporter Care Administrator will ensure that processes are in place so that supporters’ donations are added to the organisational database, banked and thanked in a timely and accurate manner, and that complaints are dealt with appropriately. The post involves significant database work so close attention to detail and accuracy is important.

You will have experience of working in a fast-paced customer care environment, ideally within a charity and be an effective communicator and a confident user of MS Excel and Word. Previous database experience would be preferable.

To apply for this role, you will have to complete an online application and specify how you meet the person specification criteria, as outlined in the job description. To do this, we suggest that you download the job description (found at the start of the application process) prior to starting your application.

Currently, the application process works best on desktop / laptop devices.

The closing date for applications is on Sunday 16th February 2020 23:59.

We expect interviews to be held in London on Wednesday 26th February 2020.

A disclosure check will be sought in relation to the successful applicant for this post. This will be shared with Human Resources and may also be shared with the Safeguarding Manager and the relevant management team. All applicants must also complete a self-disclosure form.

We strive to provide an accessible recruitment process. If a disability or long-term condition makes it difficult for you to complete our application form, please contact us to discuss alternative formats. If you require reasonable adjustments for taking part in the interview, please indicate this in response to the corresponding question in the application form.

Additional information about the support we offer is on our jobs page.

We are a Disability Confident Employer and committed to offering interviews to candidates who request to be considered under the disability confident scheme and meet the minimum requirements of the person specification.

The National Deaf Children’s Society is committed to safeguarding the welfare of children and young adults and expects staff and volunteers to share that commitment.

We are also committed to promoting work-life balance amongst our staff.

To apply for the role of Supporter Care Administrator, please apply via the button shown. 

This job is being posted by Webrecruit on behalf of National Deaf Children's Society. The services advertised by Webrecruit are those of an Employment Agency. 

Other organisations may call this role Administrator, Supporter Engagement Administrator, Admin Assistant, Fundraising Assistant, Fundraising Administrator, Donor Care Administrator, or Customer Service Administrator.

Permanent, Part Time (22.5hrs per week)

Manchester City Centre

Starting Salary £18,960  (£11,376 pro-rated)

As the only UK aid and development charity to have shared the Nobel Peace Prize, Mines Advisory Group (MAG) is an energetic, inspiring and forward thinking organisation. Wars and conflicts erupt, subside and end. But they leave behind millions of landmines, unexploded bombs and unsecure arms. These pose an every-day danger for decades and disrupt the lives of communities for generations. At MAG, we believe that whenever and wherever wars happen, ordinary people should not be the ones who pay the price.

We are looking for a driven and enthusiastic individual to join our fundraising team here with us at MAG at short-notice. You will be the first point of contact for all our supporters and will ensure that donors are praised appropriately.  This is a fantastic opportunity to support the delivery of our direct marketing activity in a Nobel Peace-Prize co-recipient international charity. 

Based in our Manchester HQ, this will be a varied and challenging role where you will develop some fundraising experience. You will be responsible for handling donations from supporters, recording these on our fundraising database and liaising with the Finance Team as well as undertaking other administration to support our fundraising appeals.

You will come from a strong administration background and have a great eye for detail.  You will be an excellent communicator and team player and be able to develop relationships with supporters. You will also recognise that volunteers can make a real difference to MAG’s success in saving lives and building futures.  Overall, you will be an outgoing team player, pro-active, determined and keen to help MAG achieve its lifesaving work.

This role is part-time role for 22.5 hours per week. MAG is willing to be flexible with the exact working patterns and this will be discussed with the selected candidates.  

Please note that as part of MAG's commitment to safeguarding, this post is subject to background checks before an offer of employment is confirmed.

For further information on the role, and details of how to apply, please visit our website by the closing date of 2nd February 2020. We do however reserve the right to call candidates sooner due to the urgency of the role.

Due to the high volume of applications that we receive, we are not able to respond to every application. If you have not heard back from us within 3 weeks of applying, it means that your application has not been successful.

Applicants who are non-residents of the UK will need to provide documentary evidence of their eligibility to work in the UK.

We are looking for someone with office experience in the charity and/or hospitality sector who is competent with databases, all Microsoft packages, specifically Word, Excel and Publisher and all social media platforms.

We are looking for an enthusiastic, efficient and organised person. This is a busy, high achieving department, so we need someone who is able to be hands on with the day to day administrative tasks and knows how to prioritize and juggle competing priorities.

Key Responsibilities & Skills

• To help with the administration of UK events to a professional standard
• To ensure maximum income generation associated with sponsorship, ticket sales, prizes and other fundraising initiatives and to provide full administrative support to the Fundraising and Marketing Team.
• Assist in the development of fundraising initiatives to attract and engage core and prospective partners.
• Responding to and maximising all interest resulting from mail, telephone, website and social media enquiries.
• To monitor social media to ensure comments /feedback are responded to asap, liaising with relevant teams where necessary to formulate an agreed response.
• Carry out research to identify future supporters within our industry and developing appropriate and timely approaches to significant prospects.
• Administration of fundraising database
• Regularly updating our social media accounts
• Strong organisational skills with the ability to prioritise and perform multiple tasks and work to deadline.
• Excellent verbal and written communication skills
• Good interpersonal skills
• To be self-motivated and proactive with the ability to follow through on requirements.
• Occasional evening work may be required due to fundraising events.
• Assistance with wider office tasks and any other general admin duties that may be reasonably required eg opening of post, going to the post office, arranging couriers

Alzheimer’s Research UK is the UK’s leading dementia research charity dedicated to diagnosis, prevention, treatment and cure. Backed by our passionate scientists and supporters, we’re challenging the way people think about dementia, bringing together the people and organisations who can speed up progress, and investing in research to make life-changing breakthroughs possible.

This is an ideal opportunity for an ambitious team player with supporter care/customer service experience to develop their career as part of the UK’s leading dementia research charity. Working closely with the Supporter Care Manager and other team Officers, you will work in a supervisory capacity to the rest of the team line managing 2 Supporter Care Executives and ensure that the charity’s supporters receive an excellent standard of service.

This is a fixed term role for a period of 12-months, or on the return of the post holder, to cover a period of Maternity leave.

Main tasks of role:

• Act as the first point of contact for the resolution of complex queries and complaints.
• Assist in managing the day to day work of the Supporter Care team, including managing turnaround times.
• Assist the Supporter Care Manager with projects involving Supporter Care and be the team representative on some cross functional projects.
• Deputise for the Supporter Care Manager, assuming responsibility for the team in their absence.
• Recognise fundraising, engagement and retention opportunities when talking to supporters.
• Respond to queries received by phone, email and post and assist the team in doing the same.
• Process donations, standing order payments and gift cancellations, acknowledging supporters and sending out materials as appropriate.
• Ensure there is always enough telephone cover in place, arranging lunch breaks, meetings and assisting with any voicemail arrangements.
• Compile routine reports including all feedback received by the charity.
• Assist the Supporter Care Manager with monitoring performance of external suppliers.

What we are looking for:

• GCSE in Maths and English, or equivalent
• Confidence working with computers – good knowledge of Word, Excel, Outlook and databases.
• Experience of working in an office based, customer facing role (within the charity sector would be advantageous).
• Experience of handling complaints and queries.
• Excellent written and spoken communication skills with an exceptional telephone manner.
• Ability to work with a high level of accuracy and attention to detail.
• Good organisational skills and the ability to prioritise workload.
• Professional and hard-working team player.
• Outgoing, enthusiastic and able to remain calm under pressure.

Location: Granta Park, near Cambridge.

Salary: Circa £27,000 per annum, plus benefits

Please download the Vacancy Pack for more details.

The closing date for applications is the 12th February 2020 with interviews to be held on the 20th February 2020. We would encourage applicants to submit their application at the earliest opportunity as the closing date may be brought forward at any time. Should we wish to contact you to arrange an earlier interview this will be arranged based on the availability of the candidate and the panel. Please indicate in your cover letter if you are unable to attend on a certain date.

In order to be considered, please create an online account using our Online Recruitment System which can be accessed through our Job Vacancies Page. You will be able to attach a CV and covering letter to your application, track your application and view other vacancies that may be of interest.

To view further details about this role and the benefits of working for us please visit the Alzheimer’s Research UK website.

ABOUT US
The Woodland Trust is the UK’s leading woodland conservation charity.  We want to see a UK rich in native woods and trees, for people and wildlife. The Trust aims to engage and inspire people about woods and trees to help us meet our vision of creating, restoring and protecting woodland. But we can't achieve our vision without you!
THE ROLE
We are looking for a Support Service Administrator. In this role you will process email and postal enquiries, requests, orders, donations and fulfilment packs generated by members and supporters. As an overview the Supporter Service Administrators will work within an administration and customer service setting.
THE CANDIDATE
As the Supporter Service Administrator you’ll have an exceptional telephone manner and be able to deal sensitively with customers. Comfortable with the Microsoft packages you’ll possess excellent written and verbal communications. Working with data entry you will have a keen eye for attention to detail and be highly organised. Most importantly you will be just as capable working in a team as you are alone.
WHAT YOU CAN EXPECT
There’s no other organisation like the Woodland Trust. Whatever you do here you will be supporting our work to protect and enhance woods and trees. In return, we recognise and value our people. You'll have our full support, training and opportunities for professional development, along with contributory pension, life assurance and good holiday entitlement.

This is a new role and you will take the lead on delivering a programme which includes trusts and foundations, corporate and individuals. A 3-year vision has already been developed and the successful candidate will be required to use this as a basis to develop a detailed, actionable fundraising plan.

The position would best suit a fundraiser with experience who can hit the ground running. You will be creative, confident and well versed in building the case for support and converting this into sponsorship, major gifts and appeals.

This is an exciting opportunity to help create, shape and deliver a new programme of support for the European Lung Foundation, which will have a significant impact on the important work they undertake to improve lung health.

PURPOSE

To play a key role in the implementation of European Lung Foundation (ELF) fundraising activities in order to secure funding for programme work and organisational core costs.

SPECIFIC TASKS

Foundation/Trusts and grant-making bodies

• Build relationships with existing grant-givers, writing reports to meet deadlines and submitting further applications for funding.
• Manage and lead the identification of, and approaches to trusts and foundations that have not previously supported the work of European Lung Foundation.
• Identify and secure funding from overseas foundations.
• Develop core generic proposals for each programme that requires funding.
• Write tailored applications, addressing grant-making priorities or requirements as specified by individual trusts and foundations.

Corporate

• Identify and approach corporate prospects with aims and goals in keeping with those of the European Lung Foundation, securing financial contributions and the support of employees.
• Specifically focus on the potential of the Healthy Lungs for Life campaign and partnerships that can be created.
• Develop standard corporate contracts and build the organisation’s understanding of VAT and related issues.

Individuals

• Develop a plan for attracting support from individuals using ELF materials (both professionals and patients).
• Plan activities around the European Respiratory Society annual congress in order to capitalise on 20,000 healthcare professionals in the field attending one event.

General fundraising

• Work with the ELF Director and ELF Council to develop ELF’s fundraising and communications strategy and action plans.
• Contribute new ideas for fundraising and identify suitable funding initiatives, calls for proposals etc.
• Produce detailed annual action plans on specific areas of responsibility outlined above, identifying areas for growth and development and outlining measurable objectives.
• Objectively review the success and achievements against agreed targets, identifying strengths, weaknesses and areas for development.
• Maintain organised files of all fundraising information.
• Participate in the day to day work of the organisation – such as reporting, attending team and board meetings as required, and taking a flexible approach to general administrative and support tasks.
• Represent the work of ELF at events to members of the public and supporters, where necessary delivering presentations

Communications

• Ensure the website fundraising and communications information is up to date.
• Collate case studies, photographs and information.

PERSONAL SPECIFICATION

Experience

• At least 5 years’ experience in Foundations/Trusts and/or Corporate and/or individual fundraising
• Proven record of successful applications for substantial funding from Foundations/Trusts and other grant-making bodies
• Demonstrable ability to develop relationships with Corporate partners and Foundations/Trusts
• Experience of researching Foundation/Trust and Corporate funding opportunities
• Working within a charitable environment, preferably within an international audience/outlook
• A background in the health sector would be advantageous

Skills and competencies

• Excellent written skills with the ability to produce concise and creative bids
• High standard of computer literacy (Excel, Word, Power Point and Outlook and the Internet)
• Meticulous attention to detail
• Demonstrable ability to plan and prioritise own workload with minimum supervision
• Excellent communication and presentation skills required to build relationships with potential donors
• Demonstrable knowledge of Foundations and Trusts and Corporate giving in general
• Knowledge of fundraising software and CRM
• Knowledge of contracts and VAT issues desirable
• Ability to demonstrate initiative and work well under pressure.
• Ability to understand and generate budgets
• Ability to plan ahead and work within agreed timeframes
• Ability and willingness to travel for work
• Ability to work as part of a small, dynamic team

Position Objectives:

• To assist the senior supporter services administrator in responding to phone calls, e-mails and letter correspondence from members
• To provide the Fundraising Department with general administrative support

Reports to:

Senior Supporter Services Administrator

Term of Employment:

Full-time

Primary Responsibilities and Duties:

• Ensure that all member contact, including letter correspondence, e-mails and phone calls, reflects the organisation's positions and values, contains up-to-date information and is handled in a timely, professional and efficient manner
• Verify donor data, including demographic, membership and personal information, and input it into the membership database
• Organise and maintain the Fundraising Department's administrative systems and procedures, including processing credit and debit card donations, preparing cheque donations for banking, filing financial statements and adding donations to the database  
• Process invoices and liaise with the PETA Foundation US' Finance Department
• Liaise with external agencies as directed by the senior supporter services administrator
• Sort and distribute the Fundraising Department's incoming post in a prompt manner, responding as appropriate
• Perform general administrative tasks
• Perform any other duties assigned by the supervisor

Qualifications:

• Experience with Windows, Microsoft Outlook and database systems, preferably Raiser's Edge
• Experience in a membership services or relevant customer services role
• Knowledge of animal rights issues and PETA UK’s campaigns
• Excellent verbal and written communication skills
• Excellent organisational skills and attention to detail
• Excellent accuracy and attention to detail
• An understanding of GDPR is desirable
• Ability to maintain strict confidentiality at all times
• Commitment to the objectives of the organisation

Please note we are looking to hire for a start date of 24th February.

Be part of Team Rescue and come and work for a growing dynamic group of fundraisers and marketing professionals dedicated to rescuing animals from cruelty and suffering around the world.

International Animal Rescue (IAR) is an award winning charity based in Uckfield, East Sussex, committed to animal welfare and conservation.  At IAR we do exactly what our name says: we save animals from suffering around the world.  We rescue and rehabilitate orangutans in Indonesia, release bears in Armenia from caged captivity, treat injured howler monkeys in Costa Rica and care for dancing bears in India - and so much more. Whenever we can, we release rescued animals back into the wild; and when that's not possible, we give them a safe haven for life.

We are looking for someone who can assist the small but growing fundraising and marketing team who likes to make things happen. This is role would suit somebody with a real passion for our work and the drive to inspire and encourage others to support our incredible projects. We are committed to welcoming people from the widest possible diversity of background, culture and experience.

IAR is vibrant in the market place creating exciting appeals for existing supporters as well as a recruitment tool for prospective supporters.  We have seen our community fundraising offering grow over the past few years and we are ready to take it to the next level. We are looking for an enthusiastic individual who is inspired and motivated by the work of IAR, who will provide support for the fundraising team to develop and increase its income, taking this vitally important work to the next level. If this is you, we would love to hear from you.

NetSuite Administrator

1 Year Fixed Term

Circa £44,094 per annum

IPPF is a global service provider and a leading advocate of sexual and reproductive health and rights (SRHR) for all. We are a worldwide movement of national organisations working with and for communities and individuals.

This is an exciting opportunity to work within IPPF Finance and Technology division and be involved in the implantation and embedding of a new system within IPPF. The role will provide system administration support to the IPPF Secretariat-wide implementation of NetSuite OneWorld.  The system includes, CRM, SRP, Finance, Advanced Inventory, Grants Management and Adaptive Budgeting modules. Post implementation it will take responsibility for the management of the system Secretariat wide which will include co-ordinating Regional Administration, collating feedback from the Regions, monitoring usage and analysing issue patterns, identifying new requirements and much more.

If you are interested in being part of this change project, you will have a degree or equivalent relevant work experience in Accounting and Finance. It is vital you have vast experience with NetSuite and as a minimum you will have the all the NetSuite certifications which are detailed in the job description. You will need strong knowledge of customisations, workflow development, Database management and scripting/SQL would be an added advantage. If you have worked in a global matrix organisation and this sounds like you, we would love to hear from you.

CVs will not be accepted.  For further information and an application form, please see our website or contact Human Resources, IPPF, 4 Newhams Row, London SE1 3UZ Tel: Application form available in Large Print, Audio or Braille. We regret only shortlisted candidates will be acknowledged.

Closing date: 4 February 2020

Interviews: Week commencing 10 February in London 

Applications are particularly welcome from candidates openly living with HIV/AIDS. IPPF is committed to equal opportunities and cultural diversity. Candidates from all sections of the community are welcome to apply. However, before offering the job to you, we will require proof that you have permission to work in the UK. This requirement will apply to all applicants irrespective of their nationality.

SANE is looking for an entrepreneurial Senior Fundraising Officer with at least 2 years’ experience of developing and implementing trusts proposals and reports. In addition this role will write our two annual appeals and supporter report to indivudals. 

This is a new role within in a professional team of 6 which manages the full spectrum of fundraising, marketing, website and social media activities. The successful candidate will join a hard working and fun department which generates on average £1m per year.

The successful candidate will:

• be creative and determind with a focus on trusts and individual appeals
• be self-motivated, flexible, diplomatic, assertive, with good relationship management skills
• have the ability to work well within a team and independently, undertaking his/her own administrative tasks as required;
• have excellent written, verbal and presentation skills