Supporter Manager Jobs in Charing Cross, Greater London
Healthwatch Kensington & Chelsea
Healthwatch was set up in 2013 to champion the rights of health and social care users, and hold the health and social care system to account for how well it engages with the public. Its remit covers all publicly funded health and social care services for adults and children.
Healthwatch’s remit covers all publicly funded health and social care services for adults and children.
The Advocacy Project delivers Healthwatch services in Kensington & Chelsea, Brent and Westminster – three of 152 local Healthwatch organisations. We’re building on the important work that’s been done to date, while bringing new insights from the voices of seldom heard and hard to hear groups.
About the role
The role is to lead the work of Healthwatch Kensington & Chelsea, working with a small skilled staff team and a range of volunteers and other community stakeholders. In particular, you will share our commitment to embed user engagement and community development at the heart of the Healthwatch service model, empowering user voices and improving access to health services.
You’ll have an opportunity to develop the service in line with our ambitious vision. This will include leading on the planning and delivery of targeted projects, supporting a diverse and varied engagement programme, and building relationships with a range of strategic partners. The Healthwatch Manager (Kensington & Chelsea) also takes the lead on managing our local Advisory Board. You will work closely with the Healthwatch teams in Westminster and Brent.
Key responsibilities
Ensure Healthwatch Kensington & Chelsea’s work conforms to all required principles, objectives and statutory obligations, and meets all contractual requirements between The Advocacy Project and Brent Council.
Manage and motivate a small staff team to deliver an effective and vibrant local Healthwatch.
Provide leadership to make sure the patient and public voice is heard across health, social care, children’s and other sectors in a continuously changing external environment.
Support the effective working of the Healthwatch Kensington & Chelsea Advisory Board.
Ensure local communities are able to participate fully in our work, particularly those that are least likely to have had their voices listened to. Support these communities in influencing local and national policy.
Represent Healthwatch Kensington & Chelsea at strategic governance and external meetings with key stakeholders, liaising with nominated Board leads regularly.
Develop the service to respond to emerging trends and needs, keeping abreast of Healthwatch England best practice to continually enhance the quality of the service.
Monitor the service to make sure it delivers to time, budget and quality; provide reports evidencing this to key stakeholders, including local commissioners, Healthwatch Advisory Board, the Bi-borough Health and Wellbeing Board and Healthwatch England.
Develop effective partnerships with key staff in health and social care services.
Work with the communications and engagement lead to make sure all relevant internal and external stakeholders receive relevant, timely and up-to-date communication about all Healthwatch projects.
Work with the Healthwatch Service Manager and Head of Business Development to identify opportunities for funding additional work which will add value to our Healthwatch services.
General responsibilities
Participate in team meetings, training and organisational development.
Contribute to monitoring reports.
Keep to our policies, including health & safety, safeguarding and risk regulations.
Work to our mission, vision, and values.
Work flexibly to meet the needs of the service, in line with the changing local and national landscape and carry out other projects and tasks as needed.
Person specification
Essential
Excellent knowledge of and experience of working with the health and social care system and the voluntary and community sector.
Thorough understanding of user engagement, community development, user involvement and co-production principles and practice.
Experience of working with diverse communities and tackling discrimination and inequality.
Understanding of the public health challenges in Kensington & Chelsea.
Experience of managing team members.
Experience of contract management and compliance.
Excellent communications (written and verbal) and interpersonal skills. Effective in working with a wide variety of stakeholders ranging from trustees, commissioners, partners, colleagues and local residents.
Able to interpret complex information and deal effectively with competing interests and challenging situations.
Excellent organisational skills who can work on their own initiative and plan and prioritise your own workload.
Experience of working with a budget.
Commitment to working within The Advocacy Project and Healthwatch code of conduct, equality and safeguarding policies.
Willingness to attend further training as appropriate and to adopt new procedures.
Willingness to promote Healthwatch and The Advocacy Project in line with our mission, vision and values
Desirable
Evidence of ongoing personal development and training.
Experience of working with senior managers in public sector bodies.
Experience of developing ideas for new areas of work.
Experience of working directly with volunteers.
Benefits of working for us
We’re committed to providing an empowering, flexible and supportive working environment for all our staff.
Our employee benefits include 30 days annual leave (including up to 3 days between Christmas and New Year), participation in a pension scheme with 6% employer contribution, access to a free confidential counselling service, and an interest-free travel/bike loan.
All our staff are supported to learn and develop in a variety of ways, including a monthly lecture series where we invite sector experts to talk to our staff on topical issues.
We are a Disability Confident Committed and Mindful Employer.
The client requests no contact from agencies or media sales.
Trusts and Foundations Manager
FTC - (12 Months)
Full time (34.5 hours), we are open to a conversation about how you work these hours
Home-based / Split between home and our London Office
National: £ 41000- £46000
London: £44500 - £49500
Are you passionate about building long-term relationships and securing high value donations from charitable trusts and foundations? Do you want to be part of an ambitious philanthropy team, where you can take your career to the next level while making a lasting difference for people living with cancer? If so, we’re looking for someone with excellent relationship building and communication skills to help drive a step-change in Macmillan’s income.
About the role
The Trusts and Foundations Manager will contribute to a step-change in Macmillan’s income, with a focus on identifying and realising high value income from Trusts and Foundations. You will achieve this through personally soliciting, securing, and stewarding high value gifts aligned with Macmillan’s strategic priorities and facilitating supporters to become advocates and champions for Macmillan. As a manager, you will also provide guidance and support to your direct reports in the team.
About us
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.
About you:
· Excellent written communication, with the ability to navigate complex information to develop proposals that articulate a clear vision and compelling narrative to inspire donors.
· Excellent verbal communication, networking, and relationship-building skills with demonstrable experience of building trusted, authentic relationships with senior stakeholders, Trustees and senior volunteers.
· Experience in identifying, cultivating, securing, and stewarding high-level five or six-figure philanthropic gifts.
· Experience of being a diligent and accurate record keeper, ideally with experience of using Raiser’s Edge CRM.
· Experience of line-management.
Recruitment Process
Application deadline: 8th May 2024
Interviews are planned for w/c Monday 13th May 2024
To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The Winch is a dynamic children and young persons’ charity in north Camden which delivers a cradle to community pipeline of opportunity, through family support, play, youth-led, sports and social action programmes, working alongside children, young people and parents to develop their strengths, skills and sense of belonging of purpose. We want to appoint a dynamic Community Library Manager to run the library and grow our provision, based on the three key themes that reflect our aspirations; Belsize Reads, Belsize Creates and Belsize Connects. They will be a friendly and welcoming face to a wide range of library visitors, be opportunity-focussed and keen to take the initiative. They will champion the power of reading and creative arts for all
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Location: Remote with occasional travel to Bristol
Salary:£42,750
Length of contract: Fixed Term Contract – 12 months
Hours per week: 37
Who are Women’s Aid?
Women’s Aid is the national charity working to end domestic abuse against women and children. We are a federation of over 170 organisations which provide just under 300 local lifesaving services to women and children across England. For almost 50 years we have campaigned on behalf of our members and survivors to shape policy and practice, and to raise awareness of domestic abuse.
Purpose of the Operations Manager role:
As Operations Manager, the successful candidate will play an integral role in the effective day to day management of key business support services including operations, IT data and premises. The role includes line manage responsibilities of the inhouse team as well as maintaining key relationships with outsourced companies to ensure objectives are met.
Key duties and responsibilities of the Operations Manager:
Operations:
- Manage the non-pay elements of the Operations Budget, including IT budget. (approximately £400K annually)
- Ensure that the technical, digital and office environment needs of all staff (across all sites and remote workers) are fit for purpose and adequately resourced
- Compliance with Health and Safety legislation
- Oversee the effective management of communal facilities, office resources and equipment.
- Responsible to complete, monitor and maintain the Operations Risk Management register.
Data Protection and Management:
- Provide subject matter expert advice on GDPR compliance and data protection.
- Responsible for co-ordinating the Data Champions Group to ensure that all Data Protection Polices are kept up to date.
- Responsible for all Subject Access and Right To Be Forgotten Requests
- Act as the ICO liaison.
- Responsible for setting GDPR training requirements
- Manage the Intranet and SharePoint sites
- Responsible for ensuring that the CRM operates in line with WA’s IT and GDPR Policies.
- Responsible for monitoring the ongoing archiving connection.
IT:
- Work with the external IT contractors to ensure effective delivery of the WA IT strategy.
- Ensure effective management and coordination of IT systems, equipment, office machinery, premises, and services.
- Plan, develop and implement strategies for IT
- Ensure organisation wide compliance with IT policies.
- Manage responsive IT support, maintain central records for externally provisioned services.
- Oversee the effective use of databases and file storage
What we are looking for in our Operations Manager:
- Experience and knowledge of a variety of software packages, particularly MS products
- Line Management experience
- Experience of hardware troubleshooting and support
- Solution driven and the ability to think creatively, working to tight deadlines
- Experience in health and safety
- Excellent IT skills and computer literacy
- Good knowledge of GDPR and confidentiality
- Good oral and written communication skills
Benefits of joining us as our Operations Manager include:
- Generous Annual Leave: 25 days + 2 Company Holidays + 8 UK Bank Holidays, with an extra 1 day per year after 1 year of service, up to a maximum of 5 additional days.
- Valuable Pension Benefits: a generous 7% employer contribution.
- Flexible Working: remote working, a generous TOIL scheme, and family-friendly policies
- Wellness and Support: including a cycle to work scheme, free optician check-ups, annual flu vaccines, access to a 24-hour employee assistance counselling helpline, a ‘Headspace’ app for mindfulness, and ‘Reflective Practice’ sessions.
- Making a genuine difference, in a rewarding role where your work will directly result in helping Women’s Aid to be able to provide lifesaving services for women and children across England.
How to apply?
- Please submit your CV and a Cover Letter. Your Cover Letter should be no more than 2 pages long and should include a summary of your reasons for applying for the position. You should also include details of how your skills, behaviours and experience meet those necessary for the role, as listed in the Job Description and Person Specification.
- Please ensure that you also complete the EDI form and send all completed paperwork to the recruitment email address. (Please clearly mark your name and the role title in the subject line of your email).
NB:
- Women only need apply under schedule 9 (Part 1) of the Equality Act 2010
- If you have been shortlisted for interview, you will be informed by email. Regrettably, we are normally unable to acknowledge unsuccessful applicants.
- We reserve the right to close a recruitment campaign earlier than the advertised closing date if a high volume of responses are received.
- All posts, including remote posts, must be based in the UK.
- Women’s Aid is committed to quality, equality, and valuing diversity. Applications are particularly welcome from Black and minoritised women.
- We are a Disability Confident employer. We guarantee to interview all disabled applicants who meet the minimum criteria for vacancies.
- Please read our Single Sex Statement on the Women's Aid website
The client requests no contact from agencies or media sales.
Corporate Partnership Development Manager.
Salary: up to £42,533 per annum (this includes Inner London Allowance of £3,333) Subject to location and experience.
Location: Holborn, London. We are also open to flexible working, if you are interested in this role but outside of London, please get in touch. If based outside of London, you will not be entitled to the London allowance.
Contract: Fixed Term Contract - 12 months, 35 hours per week.
Benefits:
- A generous annual leave entitlement of 29 days PLUS bank holidays.
- Gain professional qualifications with excellent training, and development opportunities.
- A pension with a up to a 7% employer contribution rate. Plus, if you pay in to the pension you will receive life assurance cover.
- Staff discount portal with your favourite brands.
- Blue Light Card eligibility with 15,000 discounts from national retailers.
Why Action for Children?
Working here is more than a job. Everyone in the Action for Children family is passionate about protecting and supporting children. It is the sense of purpose that drives us every single day. Because we know that, when we work together, we can make a huge difference to bring lasting improvements to vulnerable children's lives.
A bit about the role
This is a really exciting opportunity to join Action for Children as a Partnership Development Manager. With an enthusiastic approach and excellent communication and influencing skills, you will build relationships with corporates resulting in long-term, high-value corporate partnerships that raise both significant income and brand visibility for Action for Children.
How you'll help to create brighter futures
- Lead on identification, creation and securing of strategic multi-year corporate partnerships across a range of sectors.
- Work with teams across Action for Children to ensure a collaborative approach to partnership development.
- Deliver increased brand visibility and significant new income through a variety of partnership types (over £100,000 each).
Let's talk about you
- Tenacious, self-motivated, high achiever with a passion for new business.
- Experience of securing partnerships involving a range of activity, including sales promotions and employee fundraising.
- Experience of building relationships with high-level stakeholders, internally and externally.
- Ability to think creatively and strategically when prospecting, using a solution focused approach.
- Line management experience would be advantageous but not necessary.
- Willingness to work flexibly and travel the UK when necessary.
Please see the Job Description for the full list of accountabilities and requirements.
Please note we are unable to offer visa sponsorship for this role.
Diversity, equality, and inclusion
At Action for Children, we're dedicated to building a diverse, inclusive, and authentic workplace. We actively encourage applications from Black, Asian & Minority Ethnic, and disabled candidates as they are under-represented within Action for Children. We want to take deliberate and purposeful action to ensure equal opportunity to all groups in society and for Action for Children.
Don't meet every single requirement?
If you're excited about this role but your experience doesn't align perfectly with the job description, we'd love you to apply anyway. You might just be the perfect person for this role, or another role within the Action for Children family.
Want to know more about Action for Children? Find us on X, LinkedIn, Facebook, or YouTube to get to know us better.
Closing Date: Wednesday 8th May 2024.
Interviews are scheduled for week commencing 13th May 2024.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Job Purpose
This role is within our crisis alternative service Safe Space - an out of hours service providing a safe and welcoming space for people who are feeling distressed and experiencing crisis. The service operates 365 days a year from 12:00pm (midday) - 11:30pm across all of our boroughs. The role will consist of two shift patterns to ensure the service is covered: 11:30am-6:30pm and 4:30-11:30pm. This will be on a rota basis across support workers.
Staff within the service will provide person-centred, practical and emotional support, face to face or via telephone on a one-to-one or group basis to individuals experiencing mental health crisis. This will consist of 1:1 support; de-escalating and providing interventions, signposting for specialised or longer-term support, and delivering collaborative self-management plans with clients to improve mental wellbeing. The aim of this service is to de-escalate and prevent further crises.
The objectives of the service include:
- To improve the mental wellbeing of people experiencing mental health crisis in HFEH.
- To provide support to clients accessing the service- for instance: signposting, de-escalation, planned wellbeing activities etc.
- To contribute to an improvement in individual mental wellbeing.
- To remain a source of independent support for all clients.
- To treat service users with respect, dignity and personalised support
- To raise awareness of mental health services available with the goal to improve long term mental health and reduce social isolation
- To increase self-management skills of those accessing the service
- To reduce the use of police, ambulance and statutory mental health services whilst experiencing crisis.
- To reduce the use of statutory crisis services by people experiencing mental ill health without positive outcomes for the individual.
The Role
The role of the support workers will be to support the rest of the team in delivering interventions on a one-to-one and group basis. The role will also involve triaging and assessing all clients accessing the service, signposting and delivering collaborative self-management plans with clients to improve mental wellbeing.
About Hammersmith, Fulham, Ealing and Hounslow Mind
This is an exciting opportunity to join and support a fast growing and dedicated team supporting the wellbeing of communities across West London.
We’re here to make sure that everyone suffering with a mental health problem gets the help they need to recover. We listen, support recovery, fight stigma and work with partners to take action. We provide services for adults, children and young people, signposting for everyone and training and consultancy for employers.
We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.
HFEH Mind are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with children and vulnerable adults.
Post is subject to an enhanced DBS check.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
If you’re passionate about building partnerships which transform lives, we want to hear from you. Every year, thousands of people receive life-changing support from Back Up – and with your help, we can do even more
As Corporate Partnerships Manager you’ll be responsible, for driving and developing the Corporate Fundraising Strategy. With support from our trustees, the fundraising board and committees, your focus will be on identifying and securing long-term, strategic partnerships with a variety of organisations as well as building on and maintaining those already in place.
We pride ourselves in the strength of our partnerships and the impact they have – and are looking for someone who feels just the same as we do. Sound like you? Get in touch!
We have a proven track record in service delivery and a well-established donor base of longstanding relationships. With current pressures on health services, the need for our services is greater than ever and we must explore new ways of working in partnership to ensure we deliver. What sets us apart as a charity is our user-led philosophy, and our fun and inclusive culture. We value diversity and prioritise work-life balance and the wellbeing of our staff and volunteers. We focus on staff development, empowerment, and recognition.
Key stakeholders:
Trustees, fundraising boards and committees, corporate foundations, supporters, major donors, friends, and families of people with spinal cord injury, Back Up staff, volunteers, and trustees.
Application instructions:
Please apply by submitting the below to recruitment @ backuptrust . org . uk
• To apply please send your CV and covering letter max two sides A4 (saying why you want the job and explaining how you fit the person specification)
Any questions about the role, just email charlene @ backuptrust . org . uk to find out more information.
We will acknowledge receipt of your application, and then let you know if you are to be invited to interview.
Closing date: We will work on a rolling basis, arranging interviews as suitable applicants come through. We expect this role to be popular, so please apply early.
The client requests no contact from agencies or media sales.
We are looking for someone who has experience of either operational or operational and strategic management skills, with a proven track record of leading, delivering and developing projects or services.
Having a keen interest in the local community and a passion to ensure that local VCS within the Borough of Haringey is appropriately engaged with and supported, bringing people together and working in a role that can effect positive change resulting in improved outcomes for people who the VCS support and work with.
Someone with creativity in involving and reaching diverse groups and communities with a solid understanding of diversity and the implications for engagement, along with knowledge and experience of collaborative ways of working. Your communication skills will give you the confidence to interact with local communities, senior stakeholders, as well as build relationships with strategic partners and funders.
You will be confident leading a team, and capable managing, monitoring and reporting performance.
Job Summary
The Haringey Community Alliance Manager is responsible for leading the development of the VCS Capacity Building strategy and the effective co-ordination of the Community Alliance team which includes a Communications and Engagement Officer, a Workplace Development Manager, and a Capacity Building Manager.
We envisage the Haringey Community Alliance Manager performing at either a primarily operational level or, for a more experienced candidate, at both operational and strategic levels. The salary range reflects this, with the upper end of the salary range reserved for candidates who can demonstrate an ability to deliver at both the operational and strategic levels.
Operationally, the postholder will have specific management responsibility for co-developing priorities for local VCS funding and capacity building, as well as the Volunteer Centre and wider VCS community of practice. The post holder has lead responsibility for developing the Annual Work Programme, performance management and reporting against the targets and milestones in the Contract.
Strategically, the role would include a wider contribution to the strategic management and development of Public Voice, supporting the CEO as required. This would include leading the shaping and delivery of a Capacity Building strategy; representing the VCS Alliance at stakeholder meetings and influencing key stakeholders to better support Haringey’s VCS; as well as growing the reach and impact of the Capacity Building service by engaging new funders and partners.
We are equally open to applications from candidates who feel they can deliver exclusively at an operational level, as well as those who feel they can also deliver at a strategic level. We would ask candidates to specify in their application whether they are applying for either the operational role, or the operational and strategic role.
We translate the insights and needs of people into actions to improve public services, leading to reduced inequalities and improved outcomes.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Let your passion and skills shine! If your dream is to save animals, put your best skills to work and join our passionate team today!
Job Title: Country Manager
Salary: £35,000
Location: Remote (for now) - Geographic area: UK, English speaking
Reports To: Founder / CEO
Job Type: Temporary / Full-Time35 hours/week or Part-time 20 hours/week considered.
Closing date: 21st May 2024
About Us:
Thank you for your interest in our Country Manager role. ROLDA (Romanian League in Defence of Animals) is a small animal welfare charity working to improve the lives of dogs, cats, and other animals in Romania and internationally. Since its establishment in 2006, ROLDA has become a beacon of hope for the millions of vulnerable stray animals in Romania – one of Europe's economically poorest nations. Our mission is to manage the homeless animal population, estimated to be millions, through six key focuses: rescue, rehabilitation, sheltering, sterilisation, and education. Within our shelters, inspired by British kennel design and maintained to meet EU animal welfare standards, we can house up to 700 stray dogs at a time. Here, they receive complete veterinary care, rehabilitation, and preparation for rehoming. Since 2006, we have helped over 48,000 animals (primarily dogs and cats) and built two shelters for dogs and one for disabled and senior cats. We also distribute support, primarily through small grants, to six other charities in Romania and over 40 shelters in Ukraine. We rehome mainly in Switzerland, Sweden, and the UK. In addition to our efforts in rescuing and rehoming animals, ROLDA tackles the root cause of Romania's homeless animals through comprehensive neutering programmes and educational initiatives. Since 2006, we have successfully neutered nearly 20,000 cats and dogs, significantly impacting Romania's severe overpopulation of animals.
Job Overview:
As the Country Manager, you will play a pivotal role in shaping the growth and impact of ROLDA in the UK. This is a remote position (for now) that requires strategic thinking, people management skills, financial acumen, and a commitment to achieving our organisational objectives.
Key Responsibilities:
Strategy Development:
Collaborate with the Board to develop and implement growth strategies for the organisation.
Drive initiatives such as increasing adoptions, fostering programmes, volunteer engagement, and support fundraising activities.
Support Fundraising Manager with income generation growth
Research and Insight:
Represent the charity externally and liaise with other charities, including other ROLDA branches.
Stay informed about industry trends, research, and insights to inform organisational strategies.
People Management:
Empower and develop the small operational team, including volunteers providing leadership and necessary resources for successful completion of initiatives.
Support the recruitment of volunteers.
Foster a positive and collaborative work environment and strong relationships with stakeholders.
Manage and evaluate team performance, providing guidance and feedback as necessary.
Maintain effective communication with the UK and international team of ROLDA and its partners, collaborators.
Financial Management:
Develop and control operational budgets to ensure adequate resources for meeting ROLDA’s objectives.
Problem Solving:
Find innovative solutions to complex problems, adapting strategies to overcome challenges.
Policy and Procedure Development:
Create, develop, and manage operational policies and procedures.
Legal Compliance:
Ensure all legal and regulatory documents are filed, reported, and compliant with laws.
Abilities and competencies
Working remotely for ROLDA, a small international charity requires a unique set of abilities and competencies.
- The ability to be self-motivated with a high level of self-discipline and motivation
- Clear and concise communication skills
- Proficient in using digital tools and platforms for virtual collaboration and project management.
- Effective organisation and time management skills
- Excellent skills in building and maintaining relationships, even in a virtual environment.
- The capacity to work independently and make decisions without constant supervision in a remote setting.
- Passionate about the work of ROLDA with a commitment to animal welfare
Experience required:
· Proven experience in strategic planning, peopleand financial management.
· Demonstrated success in leading and managing teams in the nonprofit sector.
· Strong problem-solving skills and ability to adapt to changing circumstances.
· Excellent communication and interpersonal skills.
· Knowledge of legal and regulatory requirements related to charities in the UK.
Benefits:
· Flexible work arrangements: We offer flexible work hours and the option to work remotely to support your work-life balance.
· Meaningful work: Join a team dedicated to making a real difference to animals in need and see the direct impact of your efforts.
· Opportunities for leadership: Take on this leadership role and gain valuable experience and career growth opportunities.
· Inclusive culture: Be part of a diverse and inclusive team that values and respects all members.
How to Apply:
Please submit your CV and a cover letter outlining your relevant experience.
ROLDA is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
Our mission is to ensure animals have a good life by advocating for them and by inspiring everyone to treat them with compassion and respect.
The client requests no contact from agencies or media sales.
The purpose of the role is to drive and deliver our ambitious fundraising strategy in order to support the work of Life. The Individual Giving Manager is responsible for shaping and delivering the end-to-end experience of existing supporters as well as attaining new supporters.
Reporting to the Director of Income Generation and leading the Individual Giving Team, the post holder will work closely with colleagues across the fundraising and marketing teams to; create, test, monitor and evaluate appeals and campaigns, lead on Legacy (and in-memoriam giving) lottery and raffle and other income streams associated with individual giving. The post holder will be working to and reporting on ambitious income and expenditure targets and ensuring that supporters have a positive experience of the charity.
The postholder will lead a Donor Administration Manager to deliver on a positive donor/supporter experience with the aim of retention of current supporters for the long term as well as acquisition of new donors, maximising the potential of all of our supporters. It forms a central part of the overall fundraising strategy, with the ultimate aim of growing our individual giving income to increase the impact of the charity and benefit those needing support in pregnancy, pregnancy loss or in the early years of a baby.
Key Responsibilities:
· Design, develop and implement a cohesive supporter journey strategy focussed on supporter needs and continuous re-engagement
· Champion best practice and stewardship with individual supporters
· Grow one-off donations and regular gifts and maximise the acquisition of new supporters through direct mail and digital marketing
· Co-ordinate all communications and messaging targeted at existing supporters
· Measure performance against campaigns and appeals
· Lead on marketing and communications around Legacy giving and the Legacy and In-Memoriam supporters journey
· Lead on other forms of individual giving income streams such as the lottery or raffles, horizon scanning for new opportunities
· Ensure that CRM data is used effectively across the charity
· Ensure that GDPR policies and procedures are regularly reviewed and updated and adhered to across the organisation
· Support data benchmarking, prospect research and audits as required
· As part of a new organisation-wide approach, identify and embrace new digital opportunities, trends and technologies in relation to supporter experience and direct marketing
Individual giving, core fundraising activity
· Plan, organise and deliver a broad range of ongoing and specific fundraising campaigns and activities
· Regularly review campaign deliverables to ensure targets are on track or adjustments are put in place to mitigate any shortfalls etc
· Regularly report back to the Director of Income Generation on plans and activities
· Lead and manage the Supporter Journeys mapping and implementation programme across a range of channels and products
· Identify and develop key audience segments, in conjunction with the marketing team
· Proactively keep up to date with new trends, technologies and opportunities in relation to supporter experience and direct marketing
· Develop peer networks across the sector
· Responsible for budget management and financial approvals
· As part of ongoing annual operational planning, monitor income and expenditure and draw up relevant departmental budgets
Research & Service Development
· Identify individual giving trends and use this knowledge to continually develop new products for the charity
· In line with GDPR and complying with all legislation and the Code of Fundraising Practice: ensure fundraising and campaigns are insight-led and focused on long-term growth
· Oversee the compliance of third party agencies to ensure activity is carried out in line with the values of Life, the Fundraising Code of Practice and the law
· Input fully into the wider fundraising strategy by working closely with fellow managers and the team as a whole
Information Management
· Ensure data and information systems are up to date and provide an accurate picture of supporter segmentation, communications, preferences, permissions, requests, gifts and pledges
· Create regular and detailed reports to monitor individual giving performance against campaigns and targets
· Support the maintenance of the database to ensure records are updated, procured and implemented.
Personal and People Development
· Ensure personal continuing professional development is maintained, including attending relevant internal and external development training and workshops.
· Ability to manage own objectives and areas of responsibility within charity projects to ensure deadlines and financial targets are met.
· The post holder will be expected to liaise within the team and with key stakeholders as well as supervising specific projects and campaigns.
Line management responsibility for the Fundraising Insight & Database Officers, providing day to day management support, appraisals and objective setting, as well as working with these postholders on their own personal and career development.
The client requests no contact from agencies or media sales.
Are you a good communicator with an understanding of the issues affecting carers? Do you have strong emotional resilience and a desire to help others? Have you got experience managing staff and / or volunteers?
Job Purpose: The Adult Carers Service supports carers aged 19+. The service provides practical, emotional and planning support so that carers are supported to maintain their caring roles, increase their resilience, and support them plan for the
future to avoid crisis. The Carers Support Coordinator will work in close collaboration with the Services Manager and SMT to support the implementation and development of the Bromley Well Adult Carers Service. The post holder will coordinate the provision of emotional and practical support to Adult Carers in the London Borough of Bromley, aligned and working closely with the integrated care networks and other Bromley Well Services, both within Age UK Bromley & Greenwich and Bromley Well partner organisations.
If you think you are able to make a difference to the lives of adult carers, we would love to hear from you. For further details please read through the job pack and apply via our website.
The client requests no contact from agencies or media sales.
We're seeking a dynamic and experienced individual to oversee our dedicated team of Floating Support Workers.
In this role, you will be responsible for line managing a team of Floating Support Workers and Lead Workers; Coordinating the provision of high-quality Floating Support to a wide range of individuals residing in Westminster or out of the borough in Temporary Accommodation placements
SHP Westminster Floating Support Service is funded by Westminster Borough to provide holistic, dynamic support to residents of Westminster. The aim of the service is to assist vulnerable residents to sustain their accommodation and access appropriate services to enable them to maintain independence and lead fulfilling lives.
About the role:
As the Floating Support Team Manager, you will join an experienced management team to help ensure the delivery of effective and person-centred support services.
You will support the management team to ensure the service is running effectively and the team feel well supported and empowered to undertake their roles. You will monitor quality and the effectiveness of the support services by conducting regular supervisions and supporting with the data collection for reporting purposes.
You will also develop and maintain effective working relationships with a wide range of stakeholders including Clients, Community Mental Health Teams, Housing, Adult Social Care with the aim of promoting collaboration.
About you:
- An Understanding of how to provide effective staff management and demonstrable ability to manage staff performance and motivate staff members to perform effectively.
- Understanding and experience of working with the issues faced by people who experience mental ill health, substance use issues, and who have offending histories, in accessing the appropriate support from services.
- A good and current understanding of safeguarding issues and procedures
- Experience working as part of a multi-agency partnership to address complex problems and bring about positive change
- Resilience and determination to overcome obstacles and find creative solutions.
- An approach that is analytical, and person-centred, rooted in a strengths and recovery model.
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for individuals in need!
At SHP, we welcome and encourage applications from people of all backgrounds and are committed to having a workforce that is made up of diverse individuals, skills, experiences and abilities. Due to current under –representation at management level, we particularly encourage applications from individuals within our Black and Asian communities.
Important info:
Closing date: 1st May 2024 at Midnight
Interview date: 8th May 2024 via Microsoft Teams
This post will require an Enhanced DBS check to be processed for the successful applicant.
The client requests no contact from agencies or media sales.
An exciting opportunity has arisen for a Risk & Assurance Manager to join our Audit, Risk & Governance Team. This role will require the successful candidate to support to the Head of Audit, Risk & Governance in the implementation and oversight of effective risk management and assurance policies and procedures for the whole organisation.
Role Requirements
You will attend the Audit & Risk Committee and other board committees from time to time to present on risk and assurance. With experience of delivering 2nd line risk and assurance activities within large, complex or heavily regulated organisation, you will be effective in building professional relationships and influencing and collaborating with colleagues from all disciplines and at all levels.
You will need to engage effectively with frontline and support colleagues to really understand the needs of our beneficiaries and the risks to the charity more broadly. The ultimate objective of risk management at The Children’s Trust is to ensure the charity continues to deliver high-quality, safe and effective and financially sustainable services for vulnerable children now and in the longer-term.
Although the role does not have any formal direct reports, the Risk & Assurance Analyst will have a dotted line into the Risk & Assurance Manager, providing support particularly on business continuity but also on risk management as and when necessary.
With experience of working in a complex environment, across a large and diverse workforce, you will be exceptionally organised with a high-level of attention to detail. You will naturally possess excellent inter-personal skills, and an ability to consult and positively engage with key stakeholders across the organisation.
Terms and Conditions
PLEASE NOTE: The Children's Trust Application Form MUST be completed and submitted, for your application to be considered. As part of the shortlisting process, gaps in employment will be examined and further explored during the interview process.
Strictly no agencies, please.
As we often receive high levels of applicants for our roles, we regret that we will only be able to contact those applicants who are shortlisted for interviews. Therefore, if you have not heard from us within 2 weeks of the closing date, please assume you have not been shortlisted for an interview on this occasion.
About Us
The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.
Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.
Staff Benefits
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including, adoption pay, time off for fertility treatment, enhanced paternity leave, paid carers leave, time out days for those experiencing menopause symptoms, time off for gender reassignment.
We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.
Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.
Equal Opportunity Employer
To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.
Online Searches
In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Every 6 minutes someone learns that they are losing their sight. Every five hours, a baby is born with sight problems. In these moments, two profound questions emerge:
• Can this be stopped?
• How do I (or my child) live this life?
The merger of Fight for Sight and Vision Foundation on 1st April 2023 will enable us to address both questions. By combining our strengths and expertise we’ll be the only significant national funder with the efficiency, capability, and capacity to increase investment in medical research and social improvement. Together we can mitigate both the prevalence and impact of sight loss.
We have a clear ambition, led by our CEO, Keith Valentine, who has valuable lived experience of sight loss. This ambition includes retail growth plans and an income generation strategy to open more shops over the next 5 years. We currently operate 11 shops selling donated goods, including an online eBay shop.
We are now looking for experienced, committed, and creative individuals to join our dynamic team as we devise and launch a new five-year strategy. You’ll be part of something impactful, we’d love to hear from you.
The East Sheen Shop Manager will play a crucial role in the future growth of our newly merged charity and the impact that we can achieve through partnership for people with sight loss.
JOB DESCRIPTION AND PERSON SPECIFICATION
Responsible to
Area Manager
Direct reports
Immediately responsible for recruiting and developing a team of dedicated volunteers. In due course the role and responsibilities may grow in line with organisational growth and priorities.
Working hours and contract
Permanent, part-time
21 hours per week over three days, primarily weekends but flexible over a seven-day rota
Salary
£23,933 pro-rata plus OTE Bonus
Location
East Sheen
Role Responsibilities:
Purpose of Job
· To coach, lead and manage a team of volunteers
· Drive sales performance to exceed targets, maximising cost efficiency
· Maximise shop profits through delivery of the retail strategy, including income, gift aid donor sign up and conversion, donations and other income generators.
· To achieve compliance with relevant regulation e.g., health and safety and safeguarding, whilst adhering to all policies and procedures
· To promote strong relations within the local community to enhance the profile and good name of the charity
Main Responsibilities
· To deliver shop income plan
· To achieve gift aid income objectives, donor sign up and conversion. Improving processes to deliver maximum value, coaching colleagues to success
· To support and manage volunteer pricing to ensure items are processed in line with policies and procedures, recognising and thanking the team for their contribution
· To develop a culture of ownership and follow up within own team and volunteers
· To adhere to safe, legal & secure requirements and standards for the shop, both front and back of house
· To induct, train and coach new colleagues, as evidenced through induction paperwork and development plans
· To role model and promote effective team communication, celebrating success and sharing best practice
· To liaise closely with the Warehouse Manager, Area Support and Volunteer Manager and Area Manager
· To role model exceptional customer service to supporters and donors, providing feedback in a timely manner
· To ensure the highest standards of customer care and service are demonstrated by self, line reports and volunteers
· Promote, monitor and act on internal and external customer feedback
· To evidence effective local networking to generate donations and volunteer engagement, including local business and other stakeholders
· To monitor and check security of stock and debrief variances with the Area Manager
· To proactively assess own development needs and seek out development opportunities to enhance contribution to Retail objectives and operations
· To take ownership of good housekeeping for all areas of responsibility
· To accept responsibility and carry out any other task commensurate to the role
Person specification:
Skills, knowledge & experience
Sales and Profit
· Monitor and be accountable for sales and category performance, as well as ensure that the team are aware of and engaged in the shop’s financial performance
· Foster a creative and entrepreneurial shop environment where team members seek to maximise income in new and innovative ways both within the shop and through a variety of channels, such as community events
· Manage the team to maximise income from Gift Aid on donated products
· Ensure that all of Vision Foundation financial procedures are adhered to and executed in a timely fashion by the shop team
Shop Floor
· Ensure sourcing sufficient levels of donated stock locally in collaboration with the shop team
· Establish efficient and commercially successful stock processing systems (such as pricing, quality standards, consumer safety, stock density and culling stock), including backroom systems and ensure these are adhered to by the volunteer team. Ensure that all legal and Vision Foundation internal regulations regarding donated stock are adhered to
· Inspire the team to provide a great customer and donor experience, which enables The Vision Foundation to attract new supporters every day. Ensure that feedback, including complaints are escalated to the Area Manager within the agreed timeframes
· Empower the team to create original, appropriate and commercially successful visual merchandising displays, including shop windows
· Make sure that all procedures for the sale of new products are followed by the volunteer team (if applicable)
· Work with the Area Manager to ensure our shops are in good condition, maximise their potential and are fit for purpose
· Provide a safe and healthy working environment and ensure that all team members are aware of and operate within Vision Foundation’s health and safety policies and procedures, including waste management and customer safety
Leadership - Volunteers
· Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop’s income and profitability and guarantee the smooth running of the shop.
· Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.
· Connect the volunteer team with Vision Foundation’s work and help them to understand the value of their contribution
Leadership - Paid Staff
· Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop’s income and profitability and guarantee the smooth running of the shop.
· Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.
· Connect the volunteer team with Vision Foundation’s work and help them to understand the value of their contribution.
Management - being part of Vision Foundation
· Play active part in the charity, including attending and contributing to all-staff meetings
· Play a key role in enabling the shop to represent Vision Foundation and increase the knowledge of the local community about our mission and work
· Be accountable for the integration of the shop into the local community in collaboration with the shop team
· Empower the team to respond to all appeals and fundraising opportunities.
· Adhere to and enforce Vision Foundation’s safeguarding policies.
Other
· Required to adhere to Vision Foundation’s vision, mission and values
· Understanding of and commitment to adhere to equality, diversity, and staff health and wellbeing principles
Personal qualities
· The ability to work under pressure whilst remaining calm and organised
· To be receptive to change and to act as a change agent
· The ability to maintain excellent rapport with staff, volunteers, supporters, and donors
· To demonstrate a calm and logical approach to problem solving
· To consistently demonstrate a dedicated approach to the quality of customer service and team working.
· Comfortable working in a small team both strategically and operationally
· Commitment to teamwork, business partnering and a collegiate approach – with a ‘can do’ attitude and a sense of humour.
· Able to provide positive, dynamic, tenacious and flexible leadership at all times.
· Results-driven, able to measure and quantify own outcomes.
· Adaptable to changing landscape and evolving organisation.
· Willing and able to operate at pace in an organisation going through rapid change, using your initiative and delivering to tight deadlines
· Excellent verbal and written communication skills
· Highly organised with ability to plan effectively and allocate resources appropriately.
· An understanding of and commitment to London’s blind and partially sighted people.
Flexibility
· The role description is a general outline of duties and responsibilities and may be amended as the newly merged charity develops and the role grows. The post holder may be required to undertake other duties as may be reasonably required from time to time.
When writing job applications, we want to see if candidates are the right fit for our charity, so they should be written using your own words. Use of Artificial Intelligence, such as Chat GPT, is considered plagiarism, and applications drafted with the assistance of AI will be automatically rejected.
The client requests no contact from agencies or media sales.
Reports to: Online Development Business Manager
Directorate: Marketing, Fundraising & Engagement
Contract: Permanent
Hours: Full time 37.5 hours per week, 09:00 - 17:00 Monday -Friday (however a level of flexibility is needed to ensure business need is met)
Location: Romford Dept, Harold Wood, RM3 0HU
Closing date: 7 May 2024 23:55
This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. If you require more time to apply as part of a reasonable adjustment, please contact as soon as possible.
Recruitment process: Competency based interview (first round) followed by a task (2nd round)
Interview date: W/C 13th May 2024
At Cancer Research UK, we exist to beat cancer.
Cancer Research UK are implementing a 10-year growth plan for their trading operations. Our aim is to reach an income of £96 million over the 10 years, directly contributing £53 million to our life saving research. As our trading operations expand, so does our marketplace and eCommerce presence. Sustainable and preloved fashion is on the rise, with the online resale market due to be worth $36bn by 2024 and bigger than fast fashion by 2029, at $64bn. Therefore this is a key area for us and a real opportunity to bring in more money for our life saving research.
Across our Marketplace hubs, our Marketplace teams sort, identify, value, photograph, and list items onto online marketplace platforms such as eBay, Depop and ASOS marketplace. We are looking for a commercially minded, experienced Operations Manager who will be based out of our Romford Ebay Hub. In this role you will be accountable for the operations of our Hubs in Romford and Grantham. You will use your leadership and people management skills to ensure outstanding customer experience through your teams. This role would suit someone from a retail background who has knowledge of online marketplaces and knows how to motivate and get the best out of a diverse team.
What will I be doing?
Lead and deliver an outstanding customer experience through your teams
Effectively recruit, develop and retain employees (including volunteers).
Ensure the highest standards of operational compliance, maintaining all legal and due diligence documentation as required.
Be a great ecommerce trader, delivering outstanding imagery, content and maintain a strong availability of product.
Maintain feedback scores in accordance with selling platforms Top Seller rating criteria.
Achieve set targets as agreed.
Identify new sales opportunities and implement.
What are you looking for?
Commercial acumen
Management and leadership experience
Operational Mindset
Strong understanding of efficient goods inbound/outbound and inventory management.
High level of competence of ecommerce marketplaces.
An understanding of product current trends.
Customer service experience and strong communication skills.
Selling product online for business purposes.
Flexible attitude and adaptable to change.
Able to work effectively under pressure and prioritise own and team's tasks.
Creative flair and an eye for detail.
Our organisation values are designed to guide all that we do.
Bold: Act with ambition, courage and determination
Credible: Act with rigour and professionalism
Human: Act to have a positive impact on people
Together: Act inclusively and collaboratively
We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.
What will I gain?
We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.
How do I apply?
We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively.
For more information on this career opportunity please or contact us at .
For more updates on our work and careers, follow us on: , , , and .
Internal Job Title: Ecommerce Operations Manager (Marketplaces)