Supporter manager jobs in Holborn, greater london

Events and Community Fundraising Manager – Remote; however, must be accessible to London for event attendance and team days. 

Overview (scroll down to full role PDF)

Trekstock Cancer Support is the go-to place for exercise and mental wellbeing support for people in their 20s, 30s and 40s living with and beyond cancer - a group too often overlooked. We exist to help people rebuild their strength, confidence and energy through movement, community and expert-led support, from diagnosis through to life after treatment.

We’re a small, ambitious team building something genuinely transformative, and we’re looking for a passionate and proactive Fundraising Manager to help drive our next phase of growth.

This is a hands-on, relationship-led role at the heart of our fundraising. You’ll take ownership of key income streams including challenge events, corporate partnerships and supporter engagement, helping us grow income while delivering an exceptional experience for everyone who supports Trekstock.

From leading flagship events like Trek This City to developing meaningful corporate partnerships, you’ll play a key role in bringing new people into our community - and keeping them connected to our mission.

If you’re a confident self-starter who thrives in a dynamic environment, loves building relationships, and wants to make a tangible difference to the lives of people affected by cancer, this is an opportunity to take ownership and help shape the future of Trekstock.

About you

You’re a confident relationship-builder who loves making things happen. You’re organised, proactive, and comfortable taking ownership in a small, ambitious team. Most importantly, you care about creating meaningful experiences for supporters and making a real impact.

You’ll bring:

• Experience in fundraising (events, community, corporate or similar)
• Strong relationship management and communication skills
• The ability to manage projects from idea through to delivery
• A self-starter mindset and confidence working independently
• Great attention to detail and experience using a CRM or database

Why join us

• Be part of a small, ambitious charity making a real impact
• Shape the future of Trekstock’s fundraising
• Flexible, hybrid working
• Health and wellbeing support + extra leave (including birthday + Christmas closure)
• A supportive, down-to-earth team culture

Trekstock is committed to building an inclusive team and welcomes applications from people of all backgrounds and experiences.

Are you an expert in stewardship and donor care, and have experience in managing Individual Giving income streams?

Designed by families, for families, The Ark was opened in September 2019 by the Mayor of London. The grounds offer wheelchair accessible outdoor experiences, including a Woodland Walk through a 7-acre nature reserve, a hydrotherapy pool and overnight suites for families to be close to their loved ones. At The Ark we are able to provide Specialist Care and Nursing for babies, children and young people, supporting their full clinical, emotional, social and practical needs. We have created a space where children who are seriously unwell are accepted as they are, safe to play, explore, express themselves and build confidence.

Rated as ‘Outstanding’ by the Care Quality Commission, the charity has had a sustained period of growth over the last two years and we are looking for high quality employees to come and be a part of that success.

Our expert staff and trained volunteers provide clinical, emotional and practical support for families across North and Central London and Herts Valley. We carefully adapt our support for every child and offer it wherever it is required - whether in their home, their community or at our state-of-the-art children’s hospice building, The Ark, in Barnet.

JOB DESCRIPTION

The Supporter Engagement Manager position is a pivotal role in the Public Fundraising team, comprising seven specialist Fundraisers. The post-holder is responsible for driving growth in our Individual Giving programme through a mix of acquisition and retention campaigns.

Key internal relationships include the Head of Supporter Engagement and the Fundraising Management team.

The post-holder will work closely with the Fundraising Data Manager and the Community Engagement Manager on collaborative income generation and Supporter Engagement activities.

The post-holder will be instrumental in shaping the Individual Giving and Supporter cultivation strategies geared towards increasing our Cash and Regular Giving Supporter base.

The Individual Giving programme includes Cash Appeals, Regular Giving (including Door-to-Door recruitment), Hospice Lottery, Challenge Events, Legacies and Supporter Care. There is a strong focus on digital fundraising.

ABOUT YOU

You will be a dedicated, organised and experienced Individual Giving specialist, with proven expertise in Supporter stewardship.

You are by nature a proactive, hands-on, team player. You thrive in an environment where no two days are the same.

The Public Fundraising team is part of the wider Income Generation and Communications team based in our hospice, at The Ark. We are a close-knit, highly supportive, high-performing team of 19. There is continuous collaboration. We help each other whenever we can. This set-up inspires you. As does the knowledge that your fundraising will have a direct, positive and lasting impact on the lives of the babies, children and the families we support.

Please refer to the job description for more information on this role. 

Please note - we are only accepting direct applications for this role.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, we kindly advise you to submit your application as early as possible.

Family Support Manager

£29,000 pa + Company Car (with an approx. retail value of £23,000-26,000, taxable benefit in kind of £6-£8k) and other excellent benefits

This team covers Essex and the surrounding areas. 

Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.

About the role:

We are looking to appoint a Family Support Manager on a full-time basis (35 hours, 5 days per week), to deliver a high-quality family support service as part of our Essex Care Team to families in the local area, at a time where they need it most. 

Reporting to the Head of Care out of our Essex base and working in partnership with health, education and social care professionals, you will take responsibility for delivering a high-quality family support service; and will act as the local Registered Manager for the Care Quality Commission, providing management and leadership to the team in relation to all safeguarding issues.

What we’re looking for: 

• An experienced child health, education or social care professional - applications will be particularly welcome from those who have worked in a community environment and those with a recognised qualification in education, health or social care
• A poised and convincing communicator - you will maintain effective relationships with stakeholders including families, referrers, partners and other statutory, private and voluntary agencies.
• Practiced in child protection, information sharing and the rules around data protection - you lead by example, drawing on your own professional experience and working within established guidelines
• A persuasive, inclusive approach to achieving goals quickly and correctly – with a warm and friendly working style.
• Comfortable with a changing environment - you will thrive working at a fast pace and controlling tasks from conception to completion and understand that quickly connecting with people is essential.

What we offer:

We are proud to be a Best Companies Two-Star rated organisation, an outstanding place to work! As a Top 10 Charity, we have a range of fantastic benefits that we offer our employees, including:

• Control over your own schedule, based on the needs of families on your caseload, to balance home and working life
• Company car for front line care posts (car P11D value of £23,000-26,000, taxable benefit in kind of £6-£8k)
• Pension scheme where we contribute 5% of your salary and you contribute at least 3%
• 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 days to use in your 10th or 20th year of service (pro rata for part time)
• The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping
• Time off in Lieu
• Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year
• Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand
• Access to the Blue Light Card Scheme, and other rewards and discounts
• Bike to work, season ticket loan and payroll giving schemes
• A recommend a friend recruitment bonus scheme
• Robust training and development programmes to support your learning and growth.

If you’d like to find out more about these benefits and working with us, please visit our why work with us page.

More information about us and our recruitment process can be found in our Candidate Pack.

Development opportunities:

As part of our learning and development Anne Harris Skills Development Programme, we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be their best and feel a valued member of a high performing organisation.

Our Family Support Teams are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, counselling skills, introduction to play.

The programme aims to provide a building block for you to individually tailor your own learning and development needs.

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.

How to apply:

Please complete an application form by applying online via teh link.

Closing date:  07 July 2026

Interview dates: Interview Date to be confirmed

For a full job description and person specification visit our website 

Please disclose on your application form if you have used AI for any part of your job application.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Additional information:

Interviews will take place at our Essex Care Team Office, we will only contact those applicants who have been successful.

If you require any adjustments during the interview process, please let us know as part of your application.

There will be a requirement for a full current driver’s license to accommodate team and family need and an enhanced DBS disclosure.

Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Rainbow Trust is an equal opportunities employer, and we welcome applications from all backgrounds.

Having worked regularly in a demanding and emotional environment, within the community, you have a commitment to working in partnership with children, young people and their families, developing, monitoring and delivering service outcomes and building and maintaining successful professional partnerships to ensure the service is accessible to relevant families

Marketing Manager (Supporter Journeys & CRM)

We are recruiting for two complementary roles within our Digital team:

• One focused on multi-channel end-to-end supporter journey delivery and optimisation
• One focused on Email and SMS channel delivery and performance

Salary: £38,000 - £45,000 per annum

Department: Marketing, Fundraising & Engagement

Contract: 12 month fixed-term contract/secondment

Hours: Full time 35 hours per week but we are open to conversations about flexible working i.e., part time or compressed hours

Location: Stratford, London. Office-based with high flexibility (1-2 days per week in the office)

Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship. 

External closing date: 23 June 2026, 23:55

Internal closing date: 28 June 2026, 23:55

How do I apply?

We operate an anonymised shortlisting process in our commitment to equality, diversity, and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the application questions and work history section of the online application form for us to be able to assess you quickly, fairly, and objectively.

If you require more time to apply as part of a reasonable adjustment, please contact  as soon as possible.

Interviews: Week of 6 July 2026

At Cancer Research UK, we exist to beat cancer.

We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we're looking for someone talented, someone determined, someone like you.

This is an exciting opportunity to join Cancer Research UK as a Marketing Manager in either our Loyalty & Cultivation team or Email & SMS team, where we are recruiting for two complementary roles focused on delivering outstanding supporter experiences. Both roles play a key part in shaping and delivering audience-centric, end-to-end journeys that engage and inspire our supporters. One role focuses on designing, delivering and optimising multi-channel supporter journeys for priority audiences, while the other leads the Email & SMS channel strategy, supports marketing teams from planning to delivery. Together, these roles will help drive a more joined-up, insight-led approach, ensuring we deliver relevant, high-quality communications that deepen supporter engagement and maximise impact.

What will I be doing?

• Work collaboratively with the Proposition and Audience Marketing functions to translate strategy into tactical delivery plans
• Work closely with internal teams such as Data Selections and Campaign Planning to continually make improvements to processes to ensure the smooth delivery of campaigns.
• Be a key driver to building our data and technology capability to deliver more efficient and audience led journeys
• Bringing together teams across the organisation to deliver a joined-up supporter experience
• Using a test-and-learn approach to optimise performance
• Monitoring and reporting on performance against KPIs

Role-specific focus (depending on post):

Journey Delivery role:

• Work with stakeholders across Design, Product, Creative, Data and Technology teams to design, build and optimise outstanding, supporter-led journeys focusing on priority audiences.
• Delivering high quality end-to-end journeys across multiple channels, with a focus on campaigns using first party data
• Ensuring engaging content and creative is aligned across channels and with brand messaging

Email & SMS role:

• Leading the delivery of email and SMS campaigns, including
• team management and channel optimisation
• Manage a team of 5 Executives (3 Senior Executives, 2 Executives) to deliver email and SMS marketing campaign plans on time and meet agreed KPIs
• Be a channel expert for email & SMS delivery and work with marketing teams across the charity to implement improvements to email and SMS campaigns and supporter journeys.
• Gather learnings of digital marketing trends or changes and work to implement these at Cancer Research UK
• Work closely with the Product Manager for Adobe Campaign to maximise the potential of the tool and ensure its smooth running
• Work closely with the Senior Channel Manager for Email & SMS to bring together an Email and SMS Community of Practice, a place where all marketers at the charity can share learnings and encourage testing to help optimise campaigns

What skills are we looking for?

• Experience in a customer/supporter-focused marketing role
• Strong experience delivering cross-functional projects and managing stakeholders
• Understanding of end-to-end journeys and integrated campaigns
• Data-driven with experience using insight to improve performance
• Strong collaboration and influencing skills
• Solid grasp of data protection and consent regulations (GDPR, PECR), with awareness of how these impact fundraising and supporter communications
• Passion for delivering excellent supporter experiences

Additional experience (depending on role):

Journey Delivery role:

• Experience of journey mapping, lifecycle planning or personalisation.
• Experience of delivering journeys that drive loyalty or meet non-financial customer/supporter needs, such as providing information and support, would be beneficial but not essential.

Email & SMS role:

• Experience delivering email/SMS campaigns and using tools such as Adobe Campaign, including line management
• Relevant line-management experience with proven leadership skills and the ability to manage competing priorities for yourself and others
• Significant experience of using Adobe Campaign to deliver and report on best-in-class email and SMS campaigns
• Experience of translating marketing strategy into tactical delivery plans
• Passionate digital marketer knowledgeable in email and SMS marketing trends and developments
• Data-driven with an understanding of UX principles and relevant experience of improving email and SMS marketing through insight and innovation Excellent project management skills including resource and risk management
• Proven track record of building and maintaining strong and collaborative relationships with a wide range of stakeholders.
• Proven ability to manage own workload and meet deadlines with little reference to line manager

Our organisation values are designed to guide all that we do.

Bold: Act with ambition, courage and determination

Credible: Act with rigour and professionalism

Human: Act to have a positive impact on people

Together: Act inclusively and collaboratively

We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.

What will I gain?

We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.

You can explore our benefits by visiting our .

Internal Eligibility criteria

Internal candidates should ideally have completed their 6-month 'getting started' period before applying for other roles. You should also advise your current line manager at the point you make an internal application, or at the latest, at the point of being invited for an interview.

All internal candidates applying for a secondment, must have:

o completed their getting started period

o discussed their intention to apply and gained approval to apply with their line manager

o been in their substantive (home) role for at least 6 months (this is only applicable if you have previously been on secondment)

If you do not confirm that you meet these requirements, we will not be able to progress your application.

Additional information

For more information about working with us please or contact us at .

For more updates on our work and careers, follow us on: , , , and .

The National Youth Orchestra is the UK’s leading organisation championing orchestral music as a powerful agent for teenage development. We activate teenagers’ confidence, optimism and skills to play their part in the world today, through performing and sharing extraordinary music.

We are looking for a Youth Support Manager to deliver outstanding pastoral care and safeguarding across NYO’s national programme. This role is central to ensuring that young people feel happy, listened to and secure while participating in NYO activities. 

This is an exciting opportunity to play a key role in supporting young people’s wellbeing and development through music. You will manage the year-round processes, people and routines that enable consistent safeguarding and welfare practice, champion NYO’s ethos and help young people thrive on every project. You will also be a visible and responsive point of contact for young people and staff during NYO activity, during residential courses and non-residential and online delivery.

You will line manage the Youth Support Co-ordinator and manage the freelance Support Team workforce. Working closely with colleagues across the Programmes team, you will ensure that pastoral needs are embedded into project planning, risk assessment, delivery and debrief processes.

The ideal candidate will combine strong team management skills with a rigorous approach to administration. You will be confident handling conversations with teenagers and their parents/carers, managing sensitive information, and co-ordinating practical logistics in a busy residential environment. You will also be a visible and responsive point of contact for young people and staff during NYO residentials and other activity.

At NYO, you’ll join a values-led, mission-driven organisation where people care deeply about the impact of their work. Our staff team is supportive, friendly and ambitious, united by a shared belief in the potential of young people and the power of orchestral music.

Our offices near Holborn in central London are a lively base for collaboration and creativity. NYO offers hybrid working, health cash plan, a cycle-to-work scheme, retail and entertainment discounts, and a 24/7 counselling and support helpline. Most NYO projects take place during school holidays or at weekends, and the postholder will be expected to attend the majority of residential activities. The role will include some weekend and statutory holiday working, for which a TOIL policy is in place. Outside project periods, the core office days are Tuesday and Wednesday.

Visit our website to find out more and apply.

Deadline for applications: 10am, Monday 29 June 2026
First round interviews: Monday 6 July 2026

Supporter Acquisition & Development Manager

Reporting to:

Head of Fundraising

Location:

Hybrid / Leatherhead (UK-wide considered)

Salary:

£35,000 – £40,000 (dependent on experience)

Role purpose

This is a critical, income-generating role responsible for growing Perennial’s Individual Giving programme and increasing unrestricted income, with a primary focus on supporter acquisition and on supporter development and retention.

This role translates strategy into delivery by converting audiences into supporters, and supporters into income, so our Services team can provide meaningful impact in people’s lives and income into meaningful impact.

You will own and deliver acquisition income targets, and working with our Marketing team lead on the development of audience-led, multi-channel campaigns that attract, convert and retain supporters.

This is an opportunity to build and scale Perennial’s Individual Giving programme from an early stage, shaping propositions, channels and supporter journeys to drive sustainable growth.

Working closely with our marketing and digital teams, you will turn awareness of Perennial into measurable income and long-term supporter value.

Key responsibilities

1. Acquisition strategy, income ownership & growth

· Develop and deliver a data-led Individual Giving acquisition strategy, aligned to organisational income goals

· Own and deliver annual acquisition income targets, with clear accountability for ROI and performance

·  Plan and work with our Marketing and Digital teams to deliver integrated, multi-channel campaigns, leading on the who and the why

· Build and scale regular giving acquisition, as a core long-term income stream

· Develop, test and refine compelling fundraising propositions that convert audiences into donors

· Work collaboratively to identify, test and scale new acquisition channels and opportunities

· Manage and optimise an acquisition budget, ensuring strong return on investment

2. Audience insight, segmentation & targeting

· Identify and prioritise high-value target audiences, including horticulture professionals, industry supporters and the wider public

· Develop clear audience segments and personas, based on behaviours, motivations and values

· Use CRM and campaign insight to drive targeted, personalised acquisition activity

· Ensure all activity is audience-led, insight-driven and performance-focused

3. Campaign delivery, testing & optimisation

· Lead end-to-end campaign delivery from planning through to evaluation and optimisation, working with Marketing to deliver effective branded, cross channel content.

· Implement a test-and-learn approach, continuously improving messaging and targeting

• Monitor and report on key performance metrics, including CPA,ROI and LTV
• Extend campaign lifecycles and maximise value through integrated, multi-channel planning

4. Supporter development & retention

· Design and deliver effective supporter journeys, moving individuals through a typical supporter lifecycle

· Deliver high-quality stewardship and supporter care, including welcome journeys

· Support progression into regular giving  and mid-value giving

· Lead the development of legacy giving within the fundraising programme, working closely with the Head of Fundraising to build a sustainable pipeline.

5. Content, propositions & engagement

• Lead the development and testing of fundraising propositions that clearly communicate impact, urgency and relevance to the horticulture sector

· Work with Marketing & Communications to deliver storytelling-led, conversion-focused content

· Ensure messaging is audience-specific, emotionally engaging and income-driven

6. Data, CRM & insight

• Work closely with Data/CRM colleagues to ensure accurate segmentation and data selection and develop effective campaign tracking and reporting
• Use data and insight to optimise campaign performance, enhance audience targeting and conversion rates, and increase overall supporter lifetime value.
• Ensure all fundraising activity complies with relevant regulations and standards, including General Data Protection Regulation (GDPR), Fundraising Regulator guidance, and Gift Aid requirements.

Scope & resources

· Responsibility for Individual Giving acquisition performance and income growth

· Management of an annual acquisition budget (to be developed and scaled)

· Access to internal expertise across fundraising, marketing, digital and data

· Opportunity to shape agency relationships and campaign delivery

Success measures (KPIs)

· Delivery of annual acquisition income targets

· Growth in new supporters and donors recruited

· Improved cost per acquisition (CPA)

· Increased conversion rates and ROI

· Growth in regular giving numbers and value

· Improved retention and lifetime value (LTV)

Person Specification

Essential experience

· Proven track record of delivering successful acquisition or Individual Giving campaigns that meet income or growth targets

· Experience managing multi-channel marketing or fundraising campaigns

· Good understanding of digital acquisition and direct marketing techniques

· Experience managing budgets and analysing performance data

· Experience using CRM systems for segmentation, targeting and reporting

Skills & competencies

· Strong commercial and income-driven mindset

· Excellent analytical and data interpretation skills

· Ability to translate insight into high-performing campaigns

· Strong project and campaign management skills

Personal attributes

· Results-driven, proactive and accountable

· Comfortable working in a target-driven, performance-focused environment

· Collaborative and solutions-oriented

· Motivated by delivering measurable impact through income generation

· Interest in horticulture or the outdoors (desirable)

Why join Perennial

This is a unique opportunity to build and shape a growing Individual Giving programme within a respected national charity supporting people across the horticulture industry.

You will play a central role in turning engagement into income, helping ensure more people can access vital support before crisis happens.

The role offers:

· Real ownership and accountability

· Opportunity to shape strategy and delivery

· Scope to grow income and to make a tangible difference to people’s lives

Job title: Supporter Development Officer

Responsible to: Trusts & Foundations Fundraising Manager

Line management: None

Salary: c. £29,0000 per annum, dependent on experience

Hours of work: Full-time, 37 hours per week.

Contract type: Permanent

Location: Flexible: remote, hybrid or office-based (Horsforth, Leeds)

At the Bone Cancer Research Trust, our fundraising success is built on strong relationships with our supporters. In this newly created role, the successful candidate will have an exciting opportunity to drive our approach to Individual Giving, Legacies and Major Donors. This role requires highly collaborative working across teams to bring greater consistency, coordination and progress to this work. 

This role will be focused on delivering outcomes by supporting the Relationship Team in their stewardship of new and existing supporters. The Supporter Development Officer sits within the Trusts & Foundations team and will play an important part in connecting activity across teams, helping to ensure consistency, identify opportunities and drive progress. 

It’s an exciting time to join the Bone Cancer Research Trust, as we build upon our successes over the last 20 years. This is an excellent opportunity for the right candidate to shape this new and varied role and play an important part in our highly successful fundraising team.

Interviews for shortlisted candidates will take place during w/c 13th July 2026.

Supporter Services Assistant – Part-Time

Position Objectives: 

• To assist the International Membership Services Manager in providing PETA’s supporters with a high level of care
• To coordinate responses to supporter phone calls, e-mails, and letter correspondence
• To offer general administrative support for PETA

Reports to:

International Membership Services Manager

Location:

Hybrid in London

Term of Employment:

Part-Time (24 hours per week), 12-month fixed-term (with hope to extend)

Salary:

£30,784 - (£18,470.40) for 3 days a week

Primary Responsibilities and Duties:

• Ensure that all supporter e-mails and calls are handled in a timely, professional, and efficient manner and that responses reflect the organisation’s positions and values and contain up-to-date information
• Attend the PETA Office in London for a minimum of two days per week to handle office-based tasks
• Verify and input donor data, including demographic, membership, and personal information, into the membership database
• Maintain stock of PETA supporter materials and fulfil requests for literature, stickers, and other materials, working with external agencies when necessary
• Process invoices, prepare cheque requests, and liaise with FSAP’s Finance Department
• Liaise with external agencies when necessary and as directed by the International Membership Services Manager in order to resolve supporter issues
• Sort and distribute incoming post and faxes in a prompt manner, responding to or forwarding items as appropriate, including sending signed and returned petitions to campaign targets
• Receive and sort items sent to PETA’s fur amnesty programme, log them, and prepare for sending
• Perform general administrative tasks to support PETA
• Perform any other duties assigned by the supervisor

​

Requirements:

• Experience with Microsoft Windows and Microsoft Outlook
• Knowledge of animal rights issues and current PETA campaigns
• Must be willing to work from PETA’s London office 2 days a week
• Excellent verbal and written communication skills
• Proficiency with computers
• Good proofreading skills
• Excellent organisational skills and attention to detail
• Ability to maintain strict confidentiality at all times
• Commitment to the objectives of the organisation
• Adherence to a vegan lifestyle strongly preferred

Individual Giving & Supporter Experience Officer

Salary : £28,500 per annum to £310000 per annum depending on experience. 
Contract: Permanent
Hours: Full Time, 37 Hours Per Week (30 hours will be considered) 
Location: Hatfield / Hybrid 

About us

Herts Young Homeless is an independent charity that has supported vulnerable young people across Hertfordshire since 1998.

We’re a passionate, professional and supportive team, working together to prevent and relieve youth homelessness and help young people build positive, independent futures.

About the Role

We’re looking for an Individual Giving Officer to join our fundraising team and play a key role in growing our supporter base and income.

This is a brilliant opportunity to shape how we connect with supporters—building meaningful relationships, delivering impactful campaigns and helping to generate vital income that supports young people across Hertfordshire.

The role is offered on a full-time basis (37 hours, with 30 hours considered) and includes hybrid working.

The Difference You’ll Make

In this role, you’ll help transform compassion into action—developing engaging ways for people to support our work and feel connected to the difference they make.

You’ll lead on individual giving, from attracting new supporters to nurturing long-term relationships, ensuring every donor feels valued and inspired.

Your work will directly contribute to raising vital funds (with a target of £100k), helping us continue delivering life-changing support to young people facing homelessness.

What You’ll Be Doing

You’ll have a varied and creative role, including:

• Leading the delivery of our Individual Giving income stream, including donor acquisition, retention and stewardship
• Building and managing strong relationships with supporters, ensuring excellent and personalised supporter care
• Developing and delivering engaging campaigns, appeals and communications across email, digital and direct channels
• Creating and improving supporter journeys to enhance engagement and long-term support
• Using CRM data (Donorfy/Beacon) to segment audiences, generate insights and inform activity
• Monitoring performance, reporting on income and identifying opportunities for growth
• Supporting the delivery of seasonal campaigns and fundraising appeals
• Collaborating with colleagues to ensure consistent messaging and impactful storytelling
• Working with digital colleagues to maximise online engagement
• Ensuring communications are compliant, accurate and aligned with our values (including GDPR and Gift Aid)

• Supporting wider fundraising activity and contributing ideas for continuous improvement

 What We’re Looking For

We’re keen to hear from people who are:

• Passionate about making a difference and motivated to support a meaningful cause
• Skilled at building relationships and engaging people from diverse backgrounds
• Creative and confident communicators, both written and verbal
• Comfortable using data and insight to inform decisions and improve outcomes
• Organised and able to manage multiple priorities and deadlines
• Positive, proactive and solutions-focused, with a “can do” attitude
• Committed to inclusive, respectful and ethical practice

You’ll also bring:

• Experience or understanding of fundraising, supporter engagement or communications
• Experience using a CRM system and digital tools (e.g. Mailchimp)
• Strong IT skills (Word, Excel, Outlook and reporting tools)

Knowledge of the voluntary sector, digital tools (e.g. Canva, Hootsuite) or youth homelessness is helpful but not essential—we welcome transferable skills and a willingness to learn.

What We Offer

We value our people and want you to feel supported and appreciated. We offer:

• A collaborative, knowledgeable and supportive team environment
• 25 days annual leave plus bank holidays (rising to 28 with service)
• An extra day off to celebrate your birthday 
• Holiday purchase scheme and hybrid working opportunities
• Mileage reimbursement for work-related travel
• Pension scheme and Group Life Insurance
• BHSF Health Cash Plan and Employee Assistance Programme
• Blue Light Card discounts
• Company sick pay (subject to eligibility)
• Ongoing training and development, including secondments
• Long service awards, refer-a-friend scheme and monthly staff rewards

How to Apply

To apply, please visit our website and submit:

• Your CV
• A covering letter or short video highlighting your skills and experience

Closing date: 19th June 2026

Interviews planned for 30th June and 1st July 2026

If you need any reasonable adjustments during the application or interview process, please let us know—we’re committed to supporting you.

Our Commitment to Inclusion

We are committed to creating a workplace where everyone feels respected, valued and able to be themselves. We actively welcome applications from people of all backgrounds, identities and experiences, and challenge discrimination in all its forms.

Our Promise to You

We will always handle your personal data with care, integrity and respect, and will never share your information without your knowledge and consent.

About the role

We are seeking a creative and highly organised Supporter Engagement Coordinator to join our Supporter Engagement team at the British Museum. This is an exciting opportunity to shape our communicate with and event programme for our Members, Patrons, Major Donors, and wider supporter community.

You will play a key role in delivering engaging, high-quality communications across print, digital, and in-person channels- helping to deepen relationships, grow our membership, and support vital fundraising activity.

Alongside supporting all communications for the Museums most dedicated supporters, you will manage the Young Friends' magazine, Remus, which involves writing articles and developing activities connected to the Museum collection.

This is an exciting and varied role for someone who enjoys working with an ambitious and welcoming team and who takes pride in telling compelling stories and creating content.

About you

• Excellent writing, editing, and proofreading skills with strong attention to detail.
• Experience in marketing, communications, or fundraising, ideally within a cultural or charitable organisation.
• Strong organisational skills with the ability to manage multiple projects and deadlines.
• Understanding of audience engagement, membership, or donor communications.
• A collaborative approach and confidence working with a range of stakeholders.
• Ideally, you will have experience of email marketing, events, CRM such as Raiser's Edge and design software.

Key areas of responsibility

Engagement & Communications:

• Produce a range of engaging content for Member and supporter communications, including emails, newsletters, printed communications and campaigns.
• Support the production of publications, including magazines and youth-focused materials.

Digital & Content:

• Maintain and update web content to ensure accuracy and appeal.
• Oversee the use of multimedia content, ensuring appropriate permissions and rights clearance.
• Support content capture at events, including photography, video, and audio.

Campaigns & Delivery:

• Coordinate the delivery of multi-channel campaigns, working closely with internal teams and external suppliers.
• Manage mailings and production schedules, ensuring deadlines and budgets are met.
• Contribute to campaign performance by supporting segmentation, targeting, and data

The British Museum is undertaking its biggest since its founding nearly 300 years ago. This physical and intellectual transformation includes large scale building and gallery transformation, new ways of connecting with audiences and different ways of working. As we look towards this exciting future, we remain guided by the words of our founder Hans Sloane - who dreamed of a museum connecting all arts and sciences, which would be accessible to everyone, everywhere.

Benefits

At the British Museum, we believe our people are at the heart of everything we do and have designed a benefits package that goes beyond the ordinary. Our full list of benefits can be found , but we've outlined some highlights below:

• Free exhibition entry for you and guests, exclusive private views, ICOM and reciprocal museum access.
• 25 days' annual leave plus bank holidays and 2.5 privilege days (and +5 days after 10 years).
• Social and wellbeing perks including Staff parties, social clubs, CSSC sports and leisure, and support from the Civil Service Retirement Fellowship.
• Peer support and allyship with five diversity networks for community.
• Learning and development through courses, mentoring and Athena as well as support for professional qualifications.
• Employee Assistance Programme available 24/7 for counselling, wellbeing support and more.
• Civil Service Pension Scheme with a secure, inflation-linked defined benefit.
• Interest-free loans including season ticket, rental deposit and bicycle loans.

Our Values

Our values drive everything we do, from how we handle our objects to how we work in our team to fostering a culture where everyone feels heard and empowered:

• Care Deeply
• Embrace the Unknown
• Spark Curiosity
• Value Many Voices

These are a core part of how we recruit. Throughout the application, interview and selection process, we look for examples of how candidates demonstrate these behaviours in their own work and experiences. We encourage you to familiarise yourself with our values and reflect them in your application.

Additional details

At the British Museum, we are committed to a fair and inclusive recruitment process where every applicant has the opportunity to present their genuine strengths and experience in their own voice.

If you have any additional needs that we should be aware of to support you with your application, please provide details

*Unfortunately, for this role we are unable to offer Sponsorship to applicants*

The Museum also adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.

Salary: £35,500–£39,587 per annum
Contract: Permanent
Location: London – Hybrid (3 days in Barnet, 2 days from home)
Closing date: ASAP – interviewing on a rolling basis
Benefits: 27 days annual leave (rising to 30), enhanced parental leave, matched pension up to 6%, flexible working, season ticket loan, subsidised café, employee assistance programme, Blue Light Card discounts and more.

We are delighted to be working with a leading charity to recruit a Supporter Engagement Manager into their growing Public Fundraising team. This is a pivotal role where you’ll lead on delivering and developing the Individual Giving programme, driving both supporter acquisition and retention across a range of channels including digital campaigns, lottery, appeals, and events.

You’ll play a key role in shaping supporter engagement strategy, managing budgets and performance, and working collaboratively across the organisation to grow sustainable income. This is an exciting opportunity to join an outstanding-rated charity and make a tangible difference to the lives of seriously unwell children and their families.

To be successful as the Supporter Engagement Manager, you will need:

• Demonstrable experience delivering successful Individual Giving and supporter stewardship programmes
• Experience planning and executing digital fundraising campaigns (acquisition and/or retention)
• Strong experience managing budgets and analysing performance
• Excellent organisational skills and experience working with CRM systems and supporter segmentation

If you would like to discuss this role with us, please contact us and quote reference 3010EI.

Ashby Jenkins Recruitment are a specialist charity recruitment agency. We use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector; you can read more about our commitment to diversity here: www.ashbyjenkinsrecruitment.co.uk/our-commitment-to-diversity/

We take a relationship-led approach to recruitment in the charity sector and partner with you as a leading charity recruitment agency.

If enough applications are received, the charity reserves the right to end the application period sooner.

This is a critical role that is responsible for managing the charity's day-to-day people management and development, ensuring appropriate processes are in place and in line with current and relevant legislation. The People Manager will help develop a high-performance culture where all colleagues feel a sense of belonging and are able to fulfil their potential.

RESPONSIBILITIES & ACCOUNTABILITIES

• Provide proactive coaching on values alignment and desired behaviours, with support and advice to managers and team members        on    all matters relating to people.
• Support managers to create an inclusive culture and workplace that gets the best out of our people.
• Promote and advocate for early resolution when issues arise, including Performance Improvement guided by organisational values         and policies.
• Effectively manage employee relations (ER) issues alongside line managers including, but not limited to absences, performance             management, disciplinary, grievances and dismissals, escalating to the Director of People as required.
• Support the Director of People to deliver change management programmes including TUPE transfers, redundancy and service re-       organisations.
• Develop an understanding of challenges, opportunities and people priorities in each team and work with managers to develop long term resource plans and succession planning.
• Support the Director of People in the development of information, reports and analysis for managers, the Strategic Management Team and the Board, to deliver insights and take action.
• Work with the Finance Manager to ensure the accurate processing of payroll.
• Support the end-to-end recruitment process, including attraction, supporting with job descriptions, shortlisting, interviews and the induction process.
• Build and implement engagement processes and activities including surveys, focus groups, conferences/away days and exit interviews, ensuring they deliver continuous improvement and enhance our reputation as a great place to work.

ROLE

• Support the implementation of Belonging, Diversity, Equity and Inclusion (BDE&I) and wellbeing strategies and programmes
• Support the Director of People with the development of reward and recognition programmes
• Support the Director of People in creating learning and development programmes
• Support with the management of the L&D budget and programme, ensuring effective return on investment and value for money.
• Manage the organisation’s people information systems and identify opportunities for enhanced digital services.
• Analyse data e.g., from engagement surveys, exit interviews and turnover to inform the People Strategy and implement improvements.

PERSON SPECIFICATION

Experience

• Experience in managing, coaching and developing employees
• Degree in Organisational Psychology, HR, CIPD level 5 qualified or equivalent knowledge gained through experience
• Proven experience in managing the employee lifecycle (recruitment to exit)
• Adept at stakeholder management and relationship building across multiple teams
• Proven track record in managing varied, complex employee relations (ER) issues and capable of managing several issues at once
• Experience of planning and delivering L&D projects
• Experience of working successfully in a changing organisation where flexibility, agility and adaptability are essential.

Skills & knowledge

• Strong relationship building skills, you are equally comfortable having informal positive conversations as you are holding people to account and providing direct challenge
• Working knowledge of employment law, and able to use sound judgement on when we can be flexible and when we need to be rigid in our approach
• Confident in both written and spoken communication with the ability to present to internal audiences both virtually and in person
• High in emotional intelligence, psychological agility and a coaching mindset
• Highly numerate with strong analytical and problem-solving

Personal qualities

• Track record of delivering to tight deadlines and overcoming setbacks
• A focus on continuous process improvements through measurement, analysis and progress of actions in order to deliver service improvements
• Requirement to work at pace to respond to customer requirements whilst balancing key priorities
•  A focus on outstanding customer service excellence, high standards of attention to detail, quality, accuracy and responsiveness

Desirable criteria

• Experience in managing TUPE and redundancies

Before starting this position, you’ll need to undergo a criminal record check by the Disclosure and Barring Service. You must be entitled to work in the UK.

The Senior Legacy Officer will lead the delivery and development of St Luke’s legacy fundraising programme, taking ownership of one of the hospice’s most critical income streams. Reporting to the Head of Public Fundraising, the role will focus exclusively on growing legacy income through strategic marketing, supporter engagement and stewardship, pipeline development and internal advocacy. The post holder will be responsible for the day-to-day management and continuous improvement of the legacy programme, using insight and best practice to maximise long-term income while delivering an outstanding supporter experience.

What you’ll be doing:

• Leading and developing St Luke’s legacy fundraising programme
• Planning and delivering multi-channel legacy campaigns
• Managing Free Will Writing initiatives and legacy events
• Building strong relationships with legacy supporters, pledgers and professional partners
• Developing engaging supporter journeys and stewardship communications
• Monitoring pipelines, income forecasts and campaign performance
• Acting as an internal advocate for legacy giving across the organisation
• Ensuring all activity complies with fundraising regulations and GDPR

We’re looking for someone who brings:

• Experience in legacy fundraising, direct marketing or supporter led fundraising
• Excellent relationship building and communication skills
• Strong copywriting and storytelling ability
• Confidence using CRM systems, data and reporting tools
• Strong project management and organisational skills
• Sensitivity and empathy when working with donors and bereaved families
• Knowledge of fundraising regulations and data protection requirements
• A relevant fundraising or marketing qualification is desirable but not essential.

We're looking for a kind, empathetic and resilient Support worker to join our Homelessness and complex needs Service in Kensington & Chelsea.

£30,784.00 per annum, working 40 hours per week.

Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* A generous pension - we will contribute up to 8% and life assurance cover up to 3x pensionable salary (T&Cs apply)

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

There are 5 hostels in the cluster ranging from high, medium to low support which are all based in the borough of RBKC. The Heaney Cluster an intensively supported housing scheme for the most challenging customers in the borough.

Staff are expected to work 8 hours daily on a shift rota basis. This will include weekend working. Shifts are 7.30am to 3.30pm and 2.00pm to 10pm.

The fixed term contract is for 6 months.

What you'll do:
* If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer.
* Support customers to maintain their tenancies.
* Support to budget and prevent rent arrears.
* Assess their practical and emotional needs to incorporate in their support plan.
* To develop support plans and risk management plans.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
* Exudes a warm friendly presence and open behaviour
* Prefers working as part of a group or team
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
* Flexible
* Open to feedback and self development
* Has a practical and logical mind and is naturally well organised
* Thrives on change and enjoys dynamic diverse environments
* Is confident with high levels of self-esteem
* Is respectful, articulate and sensitive in style of communication
* Is motivated towards excellence and improvement of personal performance with a can do attitude
* Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
* Ability to cope positively with challenging and diverse behaviour

What you'll bring:

Essential:
* NVQ Level 2 or equivalent or experience within charity/social care sector

Desirable:
* Relevant specialism experience

About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.