Supporter manager jobs in Holborn, greater london
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This is a critical role that is responsible for managing the charity's day-to-day people management and development, ensuring appropriate processes are in place and in line with current and relevant legislation. The People Manager will help develop a high-performance culture where all colleagues feel a sense of belonging and are able to fulfil their potential.
RESPONSIBILITIES & ACCOUNTABILITIES
- Provide proactive coaching on values alignment and desired behaviours, with support and advice to managers and team members on all matters relating to people.
- Support managers to create an inclusive culture and workplace that gets the best out of our people.
- Promote and advocate for early resolution when issues arise, including Performance Improvement guided by organisational values and policies.
- Effectively manage employee relations (ER) issues alongside line managers including, but not limited to absences, performance management, disciplinary, grievances and dismissals, escalating to the Director of People as required.
- Support the Director of People to deliver change management programmes including TUPE transfers, redundancy and service re- organisations.
- Develop an understanding of challenges, opportunities and people priorities in each team and work with managers to develop long term resource plans and succession planning.
- Support the Director of People in the development of information, reports and analysis for managers, the Strategic Management Team and the Board, to deliver insights and take action.
- Work with the Finance Manager to ensure the accurate processing of payroll.
- Support the end-to-end recruitment process, including attraction, supporting with job descriptions, shortlisting, interviews and the induction process.
- Build and implement engagement processes and activities including surveys, focus groups, conferences/away days and exit interviews, ensuring they deliver continuous improvement and enhance our reputation as a great place to work.
ROLE
- Support the implementation of Belonging, Diversity, Equity and Inclusion (BDE&I) and wellbeing strategies and programmes
- Support the Director of People with the development of reward and recognition programmes
- Support the Director of People in creating learning and development programmes
- Support with the management of the L&D budget and programme, ensuring effective return on investment and value for money.
- Manage the organisation’s people information systems and identify opportunities for enhanced digital services.
- Analyse data e.g., from engagement surveys, exit interviews and turnover to inform the People Strategy and implement improvements.
PERSON SPECIFICATION
Experience
- Experience in managing, coaching and developing employees
- Degree in Organisational Psychology, HR, CIPD level 5 qualified or equivalent knowledge gained through experience
- Proven experience in managing the employee lifecycle (recruitment to exit)
- Adept at stakeholder management and relationship building across multiple teams
- Proven track record in managing varied, complex employee relations (ER) issues and capable of managing several issues at once
- Experience of planning and delivering L&D projects
- Experience of working successfully in a changing organisation where flexibility, agility and adaptability are essential.
Skills & knowledge
- Strong relationship building skills, you are equally comfortable having informal positive conversations as you are holding people to account and providing direct challenge
- Working knowledge of employment law, and able to use sound judgement on when we can be flexible and when we need to be rigid in our approach
- Confident in both written and spoken communication with the ability to present to internal audiences both virtually and in person
- High in emotional intelligence, psychological agility and a coaching mindset
- Highly numerate with strong analytical and problem-solving
Personal qualities
- Track record of delivering to tight deadlines and overcoming setbacks
- A focus on continuous process improvements through measurement, analysis and progress of actions in order to deliver service improvements
- Requirement to work at pace to respond to customer requirements whilst balancing key priorities
- A focus on outstanding customer service excellence, high standards of attention to detail, quality, accuracy and responsiveness
Desirable criteria
- Experience in managing TUPE and redundancies
Before starting this position, you’ll need to undergo a criminal record check by the Disclosure and Barring Service. You must be entitled to work in the UK.
Registered Charity
51 - 100
Our mission to solve homelessness in east London, one person at a time!
Thank you!
We're looking for a kind, empathetic and resilient Support worker to join our Homelessness and complex needs Service in Kensington & Chelsea.
£30,784.00 per annum, working 40 hours per week.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* A generous pension - we will contribute up to 8% and life assurance cover up to 3x pensionable salary (T&Cs apply)
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
There are 5 hostels in the cluster ranging from high, medium to low support which are all based in the borough of RBKC. The Heaney Cluster an intensively supported housing scheme for the most challenging customers in the borough.
Staff are expected to work 8 hours daily on a shift rota basis. This will include weekend working. Shifts are 7.30am to 3.30pm and 2.00pm to 10pm.
The fixed term contract is for 6 months.
What you'll do:
* If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer.
* Support customers to maintain their tenancies.
* Support to budget and prevent rent arrears.
* Assess their practical and emotional needs to incorporate in their support plan.
* To develop support plans and risk management plans.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
* Exudes a warm friendly presence and open behaviour
* Prefers working as part of a group or team
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
* Flexible
* Open to feedback and self development
* Has a practical and logical mind and is naturally well organised
* Thrives on change and enjoys dynamic diverse environments
* Is confident with high levels of self-esteem
* Is respectful, articulate and sensitive in style of communication
* Is motivated towards excellence and improvement of personal performance with a can do attitude
* Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
* Ability to cope positively with challenging and diverse behaviour
What you'll bring:
Essential:
* NVQ Level 2 or equivalent or experience within charity/social care sector
Desirable:
* Relevant specialism experience
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Member and Supporter Experience Officer (summer placement)
Team: Member and Supporter Experience
Location: Hybrid (split between home-working and London. London attendance on Tuesdays)
Duration: 3 months (2 July – 6 October)
Interview dates: Interviews will be conducted on a rolling basis while the role remains open due to the quick turnaround required for this position.
*This role sits within a pay grade with a pay range of £25,813 to £33,052, The salary on appointment will be set at the lower end of the pay range, to a maximum of £28,394 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.
We will be conducting interviews on a rolling basis as suitable candidates apply, and we are looking for the successful candidate to start from 2 July.
Context and purpose of role
At the Ramblers, we are committed to providing our supporters with the very best experience possible, placing the Member and Supporter Experience Team at the heart of our operations. The team acts as the first line of support for members and supporters, responding to enquiries, managing interactions, and deepening engagement with the Ramblers.
This short-term placement provides hands-on experience in delivering excellent supporter service at the Ramblers. The postholder will support the Member and Supporter Experience team in responding to enquiries, maintaining supporter data, and contributing to improvements in the supporter journey.
Key responsibilities
Supporter Engagement
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Respond to supporter enquiries via phone, letter, email and social media in a timely and professional manner, and with professionalism, empathy and attention to detail.
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Escalate complex, safeguarding and complaint-related enquiries appropriately.
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Listen and respond to the needs of each supporter, understanding their motivations and experiences to foster long-term relationships.
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Acknowledge and thank donations and other payments in a timely and personalised manner.
Payment processing
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Process and manage in-bound financial payments in an accurate and timely manner
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Investigate and resolve any payment issues, liaising with supporters and the payment processor as needed.
Data integrity and CRM Management
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Maintain accurate records of interactions, transactions, comments, and complaints in the CRM system in accordance with data protection and Gift Aid Legislation.
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Support key supporter administration tasks (e.g. welcome pack data send)
Problem-solving and complaints handling
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Investigate and resolve low-level issues or complaints, liaising with other colleagues as required and keep supporters informed throughout the process.
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Handle complex technical enquiries related to our digital tools such as app, website, insight hub, with support from the team.
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Manage feedback and complaints, following established procedure with a focus on turning negative experiences into positive ones.
Volunteer support
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Provide support to office volunteers, ensuring they feel values and supported to carry out their tasks effectively.
Other
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Undertake such other duties as may be reasonably required of the post.
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Engage and proactively develop excellent working relationships across the organisation.
The person
Knowledge, Skills and Experience
Essential:
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A high standard of organisational, interpersonal and communication skills.
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An excellent telephone manner.
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An ability to maintain high levels of accuracy at all times.
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Ability to adapt style, tone and content to provide a tailored service to supporters.
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Ability to show initiative and determination to investigate and solve complex enquiries.
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Excellent time management and organisational skills enabling you to plan and prioritise incoming workloads to SLAs set.
Desirable:
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Experience of working in a busy customer/supporter service environment.
Personal Attributes
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A team player, develop collaborative, strong and effective working relationships.
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Empathetic and patient, with a genuine desire to help members and supporters.
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Positive and professional attitude.
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Proactive and self-motivated with the ability to work independently.
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Adaptable and flexible in a fast-paced environment.
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Strong sense of responsibility and accountability.
Values and Behaviours
Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.
Inclusive
We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Inspiring
We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.
Empowering
We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.
Responsible
We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.
Thank you!
We are looking for a highly organised, detail oriented and dynamic Project Manager for Assurance & Improvement. In this role you will plan, coordinate, and support delivery of national audit, assurance, and continual improvement activity. Using effective project management, you will ensure that audits, quality assurance, non-conformance actions, and improvement plans are tracked, reported, and delivered to agreed standards and timescales.
This is a part-time role (20 hours per week), home based, with proposed working hours of 10am-2pm Monday-Friday. These hours are subject to negotiation with the successful candidate; working Monday - Friday is a requirement of the role.
This role is a new opportunity to work as part of Victim Support's Quality & Compliance team, supporting the team to oversee and improve the quality of Victim services across England & Wales.
What we offer
At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package include:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the Role
As a Project Manager for Quality & Compliance, you will provide support across the team's functions, including audit and compliance data reporting, and will lead on driving continual improvement projects.
Key Responsibilities
- Audit Support - Provide project management support for the delivery of internal audits and associated audit improvement plans.
- Non-Conformance - Produce data and management information relating to areas of non-conformance, and lead national projects aimed at improving compliance
- Quality Assurance and Case Review - Conduct dip sampling, quality assurance activity, and case reviews to test compliance against standards.
- Continuous improvement - Proactively drive continual improvement activity and provide project management support for improvement initiatives
- Process Improvement - Improve the efficiency and effectiveness of processes and procedures by identifying areas for improvement
- Stakeholder Engagement - Engage effectively with stakeholders to deliver key improvement projects and strengthen compliance.
- Administrative Support - Provide comprehensive administrative support to Quality & Compliance meetings.
- Team Support - Develop cross-functional knowledge across the department and provide cover for the Quality & Compliance Team during periods of absence.
About You
Ideally, you will hold a relevant professional qualification in project management, continual improvement or audit, and have knowledge & understand of project management, audit principles & quality assurance.
You will need:
- Project Management - Proven experience of managing and delivering projects to the defined outcomes within quality, time and cost limits.
- Organisation Skills - Highly organised and flexible with the ability to manage complex work streams on an ongoing basis to achieve high quality results.
- IT & Data Skills - Strong analytical skills with high proficiency in Microsoft Office (particularly Excel) and an ability to interpret, analyse and present complex information and quality & performance data
- Stakeholder Engagement - Experience of working collaboratively with leaders, managers and staff at all levels to influence change.
- Collaborative Working - Ability to work effectively with colleagues across the organisation, drawing on skills and support to ensure delivery against deadlines and targets.
- Communication - Excellent attention to detail and strong written communication skills, including the ability to produce clear summaries and project overviews.
About Us
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation, and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At The Royal Marsden Cancer Charity, every donation helps fund life-saving research, world-leading treatment and better care for people affected by cancer. We’re looking for a Supporter Services Team Leader to help make sure every donation, every supporter record and all internal fulfilment is handled with accuracy, care and efficiency.
This is an opportunity to join an ambitious charity to play a key role in the operations team behind our fundraising success. You’ll lead a small team of operations staff, improve processes, support colleagues across fundraising, and help ensure our supporters receive the excellent experience they deserve.
This is a full-time role based at our Chelsea office, with occasional travel to Sutton. The working pattern for this role is 4 days in the office and 1 day working from home, helping to balance team collaboration with focused time for reporting, data quality work and process improvement.
What makes this role exciting
This is more than a processing role. It’s an opportunity to:
- Manage and develop people
- Improve systems and ways of working
- Contribute to data quality
- Be part of a supportive, ambitious team
- Play a meaningful role in a charity making a real difference to cancer patients and their families
What you’ll be doing
As our Supporter Services Team Leader, you’ll oversee the day-to-day running of the team and help deliver a high-quality, responsive service across income processing, supporter administration and operational support.
Your key responsibilities will include:
- Managing and supporting a small Supporter Services team on a day-to-day basis
- Overseeing the accurate and timely processing of donations, Gift Aid and supporter data
- Maintaining strong operational controls and high standards of data accuracy
- Reviewing, improving and documenting processes to increase efficiency and reduce risk
- Monitoring team performance and helping ensure KPIs and service standards are met
- Training, coaching and developing team members, including staff and volunteers
- Supporting the effective use of fundraising systems and helping identify improvements
- Ensuring compliance with GDPR, Gift Aid requirements and cash handling processes
About you
We’d love to hear from you if you’re someone who enjoys making things run smoothly, takes pride in accuracy, and can bring confidence, calm and structure to a busy operational environment.
You’ll bring:
- Experience supervising staff or coordinating the work of others
- Strong attention to detail and a high level of accuracy
- Confidence working with data and systems, including Excel
- Good organisational skills and the ability to manage competing priorities
- Strong communication skills and a collaborative approach
- A proactive mindset and the confidence to identify and improve processes
It would be especially helpful if you also have:
- Charity or fundraising sector experience
- Knowledge of Gift Aid, supporter data or fundraising income processing
- Experience using CRM systems such as Raiser’s Edge, Salesforce or similar
- Experience supporting reporting, reconciliation or quality assurance work
Benefits
- Flexible working around our core hours of 10am to 4pm
- 27 days annual leave rising with length of service
- Up to 6% employer contributions subject to matched contribution from you (increasing with length of service)
- Training, support and development opportunities
- Access to the blue light discount scheme and other discounts opportunities
- Access to subsidised staff restaurants, on-site yoga and wellbeing classes, staff choir and much more
- Range of wellbeing initiatives including access to an employee assistance programme designed to save money and improve your physical, financial and mental health and wellbeing, access to free online GP appointments and free eye tests and contribution towards any glasses required for work purposes
Our Commitment to Inclusion
We are committed to building a diverse and inclusive workplace where everyone feels valued and supported. We welcome applications from candidates of all backgrounds and are dedicated to ensuring equitable opportunities for all.
Registered Charity
101 - 500
The Royal Marsden Cancer Charity raises money to improve the lives of people affected by cancer.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Insight Manager (Maternity Cover)
Salary: £41, 439
Location: Remote with occasional travel to Downton / London for meetings
Hours: Full time
Contract: 12 months maternity leave cover
We have an exciting opportunity for an Insight Manager to join our team, playing a key role in how insight, research and evaluation inform decisions and demonstrate impact across the organisation.
Please see below for more information.
About the Role
This is a high-impact role at the heart of how we understand and improve what we do.
As Insight Manager, you will lead on delivering high-quality insight to support decision-making across key areas of the organisation.
You’ll have ownership of insight across our commercial and fundraising activity, as well as supporting our brand and marcomms teams with understanding public perceptions, helping us better understand our audiences, reputation and opportunities to grow impact.
Working as part of a team of Insight Managers and Data Analysts, you will collaborate closely with colleagues to ensure insight is joined-up, relevant and actionable. Alongside your core areas, you’ll also support wider team priorities where needed, contributing to a flexible and collaborative insight function.
You will design, commission and deliver research as well as using our own data to support your insights, working with stakeholders to understand their needs and translating findings into clear, evidence-based recommendations
This is a fantastic opportunity partnering with stakeholders to embed insight and ensure it is used effectively to drive decisions and maximise impact.
About You
Are you passionate about turning data into meaningful stories that drive change?
Do you enjoy working with stakeholders to bring insight to life and influence decisions?
Are you confident working with stakeholders, helping them understand and apply insight effectively?
We’re looking for someone who:
- Brings solid experience in research, insight or evaluation (typically 3–5+ years), ideally within a charity or related setting
- Has experience delivering end-to-end research projects, with a strong focus on quantitative research but equally confident in using qualitative methods
- Is confident working with marketing or fundraising stakeholders
- Can translate complex data into clear, relevant and actionable insights
- Builds strong relationships and enjoys working collaboratively to embed insight into decision-making
- Has experience commissioning or managing external research agencies
- Has an understanding of audience insight, public perceptions or brand research, particularly in charity and not for profit sectors
- Is adaptable and willing to support across a range of insight and research projects
Please note: candidates should have a relevant degree (or equivalent experience).
About the Team
You’ll be part of a collaborative and supportive Data Insight and Research function, focused on ensuring insight and evidence are accessible, useful and embedded in everyday decision-making.
We value curiosity, shared learning and continuous improvement—working together to make sure insights genuinely make a difference.
In return we can offer you:
- Belonging to a team who make a difference to our community and value equality, diversity and inclusion.
- 29 days’ annual leave plus 8 bank holidays, regardless of service — plus your birthday off to celebrate!
- Opportunity to buy and sell up to 5 days annual leave per year.
- Added to our free health scheme from day one, including discounts on dental, opticians, massages, and more - with the option to upgrade.
- 3 volunteer days per year to support the Help for Heroes community.
- A generous salary sacrifice pension scheme with an 8% employer contribution and a minimum 3% employee contribution, plus life insurance up to 4× salary as an active member.
Closing date: 24th June 2026
Interview Process: Initial informal conversation, followed by more structured competency based interview with a presentation.
We reserve the right to close this vacancy early if we receive a high number of strong applications.
We are committed to equality, diversity and inclusion and welcome applications from all backgrounds.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Social Investment Manager
(Please note: The role title internally is System Investment Manager)
Contract Type: Permanent
Full time: 34.5 hours a week
Location: Mobile Worker - there is an expectation that there will be frequent travel to meet partners across the UK.
Salary Range: £55,500 - £60,500
About us
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.
Role: You’ll drive forward Macmillan’s social investment programme and manage our existing and growing portfolio of healthcare improvement projects. You’ll also help design and test new funding approaches that enable us to leverage impact for communities. This will involve developing innovative projects focused on future business models and secure partnerships that create systemic change.
Full details of the role and responsibilities can be found in the attached role profile.
Key Skills & Experience:
- Expert knowledge of social investment and building investment portfolios.
- Strong understanding of financial modelling and analysis and sound awareness of NHS funding systems and commissioning
- Experience using data, commercials, and business model insight to shape investment strategies and plans, develop propositions and measure and evaluate performance.
- A strong track record in building effective client relationships and influencing senior stakeholders
- Experience working in matrix structures and multidisciplinary environments ideally across NHS and community partner networks
This role is for you.... if you’re driven to use clever investment thinking to spark innovation and real change in community healthcare.
Recruitment process:
Application deadline: 23:59 on Wednesday 24th June
Applications will be reviewed on a rolling basis. Please apply as early as possible to allow you to prepare for assessments which will take place in person at our London office.
We welcome applications from everyone who meet the criteria and strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Macmillan. Our Equity, Diversity and Inclusion Strategy along with our internal employee representation body, ‘Our Voice’ and 8 Employee Network groups help us promote fairness and belonging, becoming an engaged and inclusive organisation for all our people.
Registered Charity
More than 1000
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer.
The client requests no contact from agencies or media sales.
Thank you!
This is an important opportunity to join a respected service supporting adopted adults, birth family members and their descendants, and to help shape high-quality practice that makes a meaningful difference in people’s lives.
Main Responsibilities:
As Practice Manager, you will provide professional leadership, supervision and operational oversight across intermediary services. You will support a team of PAYE and sessional Intermediaries and Researchers, oversee service quality and safeguarding practice, and contribute to service development and strategic growth. The role also involves building strong relationships internally and externally, ensuring that our services remain responsive, safe and effective.
· Provide supervision, guidance and practice leadership to Intermediaries and Researchers.
· Oversee referrals, allocations, case progression and case closure across the service.
· Support decision-making in complex and higher-risk cases, including safeguarding concerns.
· Lead service development, quality assurance activity and continuous improvement work.
· Maintain oversight of active cases and case records to ensure high standards of practice.
· Represent the service in meetings with internal colleagues, commissioners and external professionals.
· Support recruitment, induction, training and ongoing development of staff and sessional workers.
Main Requirements (for details check the job description and person specification):
You will hold a professional qualification in social work, counselling or psychotherapy, and bring strong knowledge of the lifelong impact of adoption. You will have experience in post-adoption and permanency work, alongside the confidence to supervise staff, manage competing priorities and contribute to service development. We are looking for someone with excellent communication, sound judgement, a collaborative approach and a clear commitment to safeguarding, equality, diversity and inclusion.
Benefits:
- an annual paid leave entitlement that commences at 25 working days (pro-rata), and after a full year of service, rising each April by one day, subject to a maximum of 30 working days plus bank holidays
- up to 6% matched-pension contributions
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.
The client requests no contact from agencies or media sales.
Thank you!
We are looking for a Senior Supporter Care Manager, this role reports to the Director of Development and Communications.
The successful candidate will have significant experience in a supporter care, supporter experience or donor services environment within the charity sector, with proven experience of managing and developing teams. You will be flexible, able to work under pressure and manage a busy and sometimes competing workload. You will be able to effectively plan, implement, and balance your workload to continuously support Operation Smile UK’s fundraising programme.
Key Responsibilities
Reporting to the Director of Development and Communications, your duties and responsibilities will include, but are not limited to:
Team Leadership & Development
- Lead, develop and motivate the Supporter Care team, fostering a positive, inclusive and supporter-focused team culture.
- Manage and maintain a robust internal call handling and outbound calling training programme — covering inbound supporter care, retention and winback conversations — for both members of the Supporter Care team and across the organisation.
- Ensure internal SLAs are met, overseeing quality through delivery of response times (by channels) and credible and clear communications with our supporters.
Supporter Care & Experience
- Oversee the delivery of high-quality, timely and empathetic responses to supporter enquiries across all channels, including handling complex enquiries, complaints and managing escalations where needed.
- Act as Operation Smile UK’s supporter experience expert, shaping and reviewing supporter-facing content, acknowledgement letters, calling scripts and digital communications to ensure a consistent, high-quality experience across all touchpoints.
- Own the development and review of all supporter-facing communications and internal supporter care materials, ensuring they reflect best practice and deliver a consistent supporter experience.
- Manage and monitor the call review and vulnerable persons programme to ensure high standards are maintained in all telephone interactions, including those involving external agencies.
- Oversee the processing of acknowledgements and problem payments.
- Manage an efficient stock control system to ensure the team maintains sufficient stock to meet fulfilment KPIs.
Supporter Retention & Engagement
- Play a leading role in supporter journey design, engagement and stewardship projects, using supporter insight and feedback to shape and improve the experience at each stage.
- Ensure the supporter experience is considered in all new and existing supporter journeys across the organisation, acting as the voice of the supporter in cross-functional planning.
- Work alongside the Retention and Legacy Fundraising Lead to develop and deliver supporter journeys across all donor segments, including regular givers, high value donors, the core donor base, and legacy prospects and pledgers, providing operational insight and delivering outbound retention and winback calling activity as part of the wider retention programme.
Budget & Performance Monitoring
- Support the development and monitoring of budgets relating to supporter care activity, including response handling costs and supplier spend, working collaboratively with the wider fundraising team to maintain oversight of response forecasts and performance.
- Monitor supporter care and experience performance, analysing feedback, satisfaction data and operational KPIs to drive service improvements.
- Contribute to supporter experience initiatives and transformation projects, supporting the implementation of improved processes, systems and ways of working, and proactively identifying opportunities to enhance the supporter experience.
- Set, monitor and report on supporter response times and service level targets across all communication channels, ensuring the team consistently meets or exceeds agreed standards and identifying areas for improvement.
Data, Processes & Compliance
- Ensure accurate and efficient processing of supporter income and data, overseeing processes including Gift Aid, data handling, reconciliation between systems and daily banking of income received.
- Manage the development and documentation of procedures covering all supporter care processes and data capture.
- Support colleagues in their use of the CRM database and maintain data entry procedures.
- Maintain Operation Smile UK’s commitment to supporter care and data protection, and ensure that policies relating to these areas are developed and upheld.
Cross-Team Collaboration & Partner Management
- Work collaboratively across fundraising, communications and data teams to ensure a consistent, high-quality supporter experience across all campaigns and channels.
- Take a lead in managing relationships and processes with response handling agencies and other external partners.
Interviews will be conducted in person at our office on Monday the 22nd June & Wednesday 24th June.
Disability Confident Committed Employer
We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.
At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.
If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).
Equality, Diversity & Inclusion
Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation.
We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of, age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process.
The client requests no contact from agencies or media sales.
Thank you!
As a Business Support Manager in the HR Office, you’ll play an important role in supporting the UK’s parliamentary democracy. Your work will help members of the House of Lords carry out their responsibilities effectively — contributing to something bigger than any one role.
You’ll be part of a collaborative community, working alongside colleagues from a wide range of professions. Together, we make Parliament happen.
You’ll be based on the Parliamentary Estate in Westminster — a unique working environment shaped by history and powered by the people who work here today.
What you’ll be doing
In this role, you’ll:
- Lead for the HR Office on corporate responsibilities including business planning, business continuity, risk management and freedom of information requests.
- Provide administrative support to the HR Office Senior Management Team, including responsibility for management meetings and managing the Diary Secretary to the Director.
- Oversee the HR Office budgets, including managing the HR Office Admin Network and working closely with the Finance Business Partner on forecasting and end-of-year processes.
- Promote a positive working environment, leading on HR away days and other team events, co-ordinating cross-office activities.
What we’re looking for
We’re looking for someone who can bring their skills and experience to make a meaningful contribution here.
You’ll have:
- Personal effectiveness: Excellent organisational and time-management skills, and a high level of initiative with strong problem-solving and analytical skills.
- Administrative skills: Proven administrative skills, with strong attention to detail and a basic understanding of financial management processes and numerical literacy.
- Communication skills: Strong oral and written communication skills, with the ability to produce accurate and clear documents.
- Interpersonal skills: The ability to develop effective working relationships and work with diverse stakeholders at all levels.
- Professionalism, tact and discretion: Excellent judgement and ability to use tact and discretion at all times.
It would be even better if you have (or are willing to learn):
- Corporate requirements: An understanding of corporate governance processes and a demonstrable interest in the work of the House of Lords.
For full details, please see the job description.
What you can expect
The Business Support Manager plays a unique role in the HR Office, working with all the HR teams and supporting the Senior Management Team. This is an ideal role if you like making sure that things happen and organising other people!
You’ll be part of a community that values your wellbeing, supports your development, and recognises the contribution you make.
You’ll benefit from:
- 30 days annual leave (rising to 35 after one year), plus public holidays
- A generous Civil Service pension
- Access to learning and development across a wide range of roles and professions
- Support for your health and wellbeing
- The opportunity to be at the heart of UK parliamentary democracy
We know flexibility matters. Wherever possible, we’ll support working patterns that work for you — including hybrid working, job share or adjusted hours. We’ll be open about what’s possible for this role.
Ready to apply?
If you’re looking for a role where you can belong, grow and make a difference, we’d love to hear from you.
Please complete your online application by 23:59 on Wednesday 17 June 2026.
Thank you!
The National Youth Orchestra is the UK’s leading organisation championing orchestral music as a powerful agent for teenage development. We activate teenagers’ confidence, optimism and skills to play their part in the world today, through performing and sharing extraordinary music.
We are looking for a Youth Support Manager to deliver outstanding pastoral care and safeguarding across NYO’s national programme. This role is central to ensuring that young people feel happy, listened to and secure while participating in NYO activities.
This is an exciting opportunity to play a key role in supporting young people’s wellbeing and development through music. You will manage the year-round processes, people and routines that enable consistent safeguarding and welfare practice, champion NYO’s ethos and help young people thrive on every project. You will also be a visible and responsive point of contact for young people and staff during NYO activity, during residential courses and non-residential and online delivery.
You will line manage the Youth Support Co-ordinator and manage the freelance Support Team workforce. Working closely with colleagues across the Programmes team, you will ensure that pastoral needs are embedded into project planning, risk assessment, delivery and debrief processes.
The ideal candidate will combine strong team management skills with a rigorous approach to administration. You will be confident handling conversations with teenagers and their parents/carers, managing sensitive information, and co-ordinating practical logistics in a busy residential environment. You will also be a visible and responsive point of contact for young people and staff during NYO residentials and other activity.
At NYO, you’ll join a values-led, mission-driven organisation where people care deeply about the impact of their work. Our staff team is supportive, friendly and ambitious, united by a shared belief in the potential of young people and the power of orchestral music.
Our offices near Holborn in central London are a lively base for collaboration and creativity. NYO offers hybrid working, health cash plan, a cycle-to-work scheme, retail and entertainment discounts, and a 24/7 counselling and support helpline. Most NYO projects take place during school holidays or at weekends, and the postholder will be expected to attend the majority of residential activities. The role will include some weekend and statutory holiday working, for which a TOIL policy is in place. Outside project periods, the core office days are Tuesday and Wednesday.
Visit our website to find out more and apply.
Deadline for applications: 10am, Monday 29 June 2026
First round interviews: Monday 6 July 2026
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Family Support Manager
£29,000 pa + Company Car (with an approx. retail value of £23,000-26,000, taxable benefit in kind of £6-£8k) and other excellent benefits
This team covers Essex and the surrounding areas.
Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.
About the role:
We are looking to appoint a Family Support Manager on a full-time basis (35 hours, 5 days per week), to deliver a high-quality family support service as part of our Essex Care Team to families in the local area, at a time where they need it most.
Reporting to the Head of Care out of our Essex base and working in partnership with health, education and social care professionals, you will take responsibility for delivering a high-quality family support service; and will act as the local Registered Manager for the Care Quality Commission, providing management and leadership to the team in relation to all safeguarding issues.
What we’re looking for:
- An experienced child health, education or social care professional - applications will be particularly welcome from those who have worked in a community environment and those with a recognised qualification in education, health or social care
- A poised and convincing communicator - you will maintain effective relationships with stakeholders including families, referrers, partners and other statutory, private and voluntary agencies.
- Practiced in child protection, information sharing and the rules around data protection - you lead by example, drawing on your own professional experience and working within established guidelines
- A persuasive, inclusive approach to achieving goals quickly and correctly – with a warm and friendly working style.
- Comfortable with a changing environment - you will thrive working at a fast pace and controlling tasks from conception to completion and understand that quickly connecting with people is essential.
What we offer:
We are proud to be a Best Companies Two-Star rated organisation, an outstanding place to work! As a Top 10 Charity, we have a range of fantastic benefits that we offer our employees, including:
- Control over your own schedule, based on the needs of families on your caseload, to balance home and working life
- Company car for front line care posts (car P11D value of £23,000-26,000, taxable benefit in kind of £6-£8k)
- Pension scheme where we contribute 5% of your salary and you contribute at least 3%
- 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 days to use in your 10th or 20th year of service (pro rata for part time)
- The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping
- Time off in Lieu
- Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year
- Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand
- Access to the Blue Light Card Scheme, and other rewards and discounts
- Bike to work, season ticket loan and payroll giving schemes
- A recommend a friend recruitment bonus scheme
- Robust training and development programmes to support your learning and growth.
If you’d like to find out more about these benefits and working with us, please visit our why work with us page.
More information about us and our recruitment process can be found in our Candidate Pack.
Development opportunities:
As part of our learning and development Anne Harris Skills Development Programme, we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be their best and feel a valued member of a high performing organisation.
Our Family Support Teams are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, counselling skills, introduction to play.
The programme aims to provide a building block for you to individually tailor your own learning and development needs.
About us:
Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.
How to apply:
Please complete an application form by applying online via teh link.
Closing date: 07 July 2026
Interview dates: Interview Date to be confirmed
For a full job description and person specification visit our website
Please disclose on your application form if you have used AI for any part of your job application.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.
Additional information:
Interviews will take place at our Essex Care Team Office, we will only contact those applicants who have been successful.
If you require any adjustments during the interview process, please let us know as part of your application.
There will be a requirement for a full current driver’s license to accommodate team and family need and an enhanced DBS disclosure.
Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.
Rainbow Trust is an equal opportunities employer, and we welcome applications from all backgrounds.
Having worked regularly in a demanding and emotional environment, within the community, you have a commitment to working in partnership with children, young people and their families, developing, monitoring and delivering service outcomes and building and maintaining successful professional partnerships to ensure the service is accessible to relevant families
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you an expert in stewardship and donor care, and have experience in managing Individual Giving income streams?
Designed by families, for families, The Ark was opened in September 2019 by the Mayor of London. The grounds offer wheelchair accessible outdoor experiences, including a Woodland Walk through a 7-acre nature reserve, a hydrotherapy pool and overnight suites for families to be close to their loved ones. At The Ark we are able to provide Specialist Care and Nursing for babies, children and young people, supporting their full clinical, emotional, social and practical needs. We have created a space where children who are seriously unwell are accepted as they are, safe to play, explore, express themselves and build confidence.
Rated as ‘Outstanding’ by the Care Quality Commission, the charity has had a sustained period of growth over the last two years and we are looking for high quality employees to come and be a part of that success.
Our expert staff and trained volunteers provide clinical, emotional and practical support for families across North and Central London and Herts Valley. We carefully adapt our support for every child and offer it wherever it is required - whether in their home, their community or at our state-of-the-art children’s hospice building, The Ark, in Barnet.
JOB DESCRIPTION
The Supporter Engagement Manager position is a pivotal role in the Public Fundraising team, comprising seven specialist Fundraisers. The post-holder is responsible for driving growth in our Individual Giving programme through a mix of acquisition and retention campaigns.
Key internal relationships include the Head of Supporter Engagement and the Fundraising Management team.
The post-holder will work closely with the Fundraising Data Manager and the Community Engagement Manager on collaborative income generation and Supporter Engagement activities.
The post-holder will be instrumental in shaping the Individual Giving and Supporter cultivation strategies geared towards increasing our Cash and Regular Giving Supporter base.
The Individual Giving programme includes Cash Appeals, Regular Giving (including Door-to-Door recruitment), Hospice Lottery, Challenge Events, Legacies and Supporter Care. There is a strong focus on digital fundraising.
ABOUT YOU
You will be a dedicated, organised and experienced Individual Giving specialist, with proven expertise in Supporter stewardship.
You are by nature a proactive, hands-on, team player. You thrive in an environment where no two days are the same.
The Public Fundraising team is part of the wider Income Generation and Communications team based in our hospice, at The Ark. We are a close-knit, highly supportive, high-performing team of 19. There is continuous collaboration. We help each other whenever we can. This set-up inspires you. As does the knowledge that your fundraising will have a direct, positive and lasting impact on the lives of the babies, children and the families we support.
Please refer to the job description for more information on this role.
Please note - we are only accepting direct applications for this role.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, we kindly advise you to submit your application as early as possible.
Registered Charity
51 - 100
We help children who are seriously unwell make the most of every day
Thank you!
We're looking for a kind, empathetic and resilient Support worker to join our Homelessness and complex needs Service in Kensington & Chelsea.
£30,784.00 per annum, working 40 hours per week.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* A generous pension - we will contribute up to 8% and life assurance cover up to 3x pensionable salary (T&Cs apply)
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
There are 5 hostels in the cluster ranging from high, medium to low support which are all based in the borough of RBKC. The Heaney Cluster an intensively supported housing scheme for the most challenging customers in the borough.
Staff are expected to work 8 hours daily on a shift rota basis. This will include weekend working. Shifts are 7.30am to 3.30pm and 2.00pm to 10pm.
The fixed term contract is for 6 months.
What you'll do:
* If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer.
* Support customers to maintain their tenancies.
* Support to budget and prevent rent arrears.
* Assess their practical and emotional needs to incorporate in their support plan.
* To develop support plans and risk management plans.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
* Exudes a warm friendly presence and open behaviour
* Prefers working as part of a group or team
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
* Flexible
* Open to feedback and self development
* Has a practical and logical mind and is naturally well organised
* Thrives on change and enjoys dynamic diverse environments
* Is confident with high levels of self-esteem
* Is respectful, articulate and sensitive in style of communication
* Is motivated towards excellence and improvement of personal performance with a can do attitude
* Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
* Ability to cope positively with challenging and diverse behaviour
What you'll bring:
Essential:
* NVQ Level 2 or equivalent or experience within charity/social care sector
Desirable:
* Relevant specialism experience
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is a fantastic opportunity to join a dedicated team delivering specialist mental health support within a small, community-based service in Haringey. As a Support Worker, you’ll work with individuals with complex needs, empowering them to move forward, build independence, and live fulfilling lives. Working in a hands-on, person-centred environment, you’ll play a key role in creating a safe, supportive, and positive space where customers can thrive.
How You’ll Make a Difference
You’ll support customers to build independence and sustain their tenancies, using a trauma-informed and recovery-focused approach tailored to individual needs. You’ll help people develop essential life skills such as budgeting, cooking, and maintaining their home, while working closely with mental health services, social care teams, and other partners to provide joined-up support. You’ll play a vital role in identifying and responding to safeguarding concerns, promoting wellbeing, and encouraging social inclusion by helping customers access education, training, and employment opportunities.
What You’ll Bring With You
- Experience of working with vulnerable individuals, including those with mental health needs, substance misuse, or complex backgrounds
- A strong understanding of safeguarding, equality, diversity, and inclusion Knowledge of housing management, welfare benefits, or willingness to learn
- Ability to create and maintain support plans and risk assessments
- Confidence to work independently, including lone working when required
- Excellent communication skills and the ability to build positive relationships with customers and partners
- A compassionate, resilient approach with a genuine passion for supporting people to achieve their potential
The working pattern for this role is 15 hours per week, on a rota basis. An enhanced DBS check is required for this role.
Why Join Us?
When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.
What We Offer
- 25 days’ annual holiday, plus bank holidays
- two additional paid volunteering days each year
- flexible benefits scheme, including family friendly benefits and access to a discount portal
- 4 x salary life assurance
- up to 10% pension contribution
Please read before applying:
- You must be eligible to work in the UK and able to work the full contracted hours of 15 hours per week (including weekends).
- We may close this advert early if we receive a high volume of suitable applications.
If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.
Closing date: 19th June 2026 at midnight. Interviews will be held place face to face Wednesday 1st - Friday 3rd July 2026
