• Are you looking for volunteer roles ?

    Go to volunteering section

944

Supporter manager jobs in holborn, greater london

Job Alerts On

No alerts left

Get job alerts sent straight to your inbox.

*Please enter a valid email

You haven't selected any filters. To create a tailored job alert, select your filters first.

Oh no!

By clicking 'Create alert' you agree to the Terms and Conditions applicable to our service and acknowledge that your personal data will be used in accordance with our Privacy and Cookie Policy and you will receive emails and communications about jobs and career related topics.

You will now get the latest from this search sent to your inbox.

Verify your email address and start receiving the latest job recommendations. Sign in or create an account to start managing your alerts.

A job alert for this search or a similar search term already exists. You can manage your job alerts by clicking here:

Top job
English-Speaking Union, London (Hybrid)
£37,000 - £41,000 per year depending on experience and hours
This is a great opportunity for someone who believes that communication can give young people the skills and confidence to shape their lives
Posted 3 days ago Apply Now
Top job
Molly Rose Foundation, Remote
£28,000 - £30,000 per year
Join Molly Rose Foundation as our new Supporter Care Officer and help to create change and save young lives.
Posted 3 days ago Apply Now
Top job
Bipolar UK, Remote
£23,000 per year
Bipolar UK is seeking a Fundraising Supporter Engagement Assistant (Apprenticeship) to aid the Fundraising Team in donor stewardship
Posted 1 day ago Apply Now
Top job
Single Homeless Project, London (On-site)
Starting at £50,718.46 and rising incrementally to £53,786.23 per annum
Ensuring our offices and reception services run smoothly, and teams have have the spaces and resources they need to do their best work.
Posted 1 day ago
Top job
Single Homeless Project, Islington (On-site)
Starting at £35,871.35 and rising incrementally to £38,360.79 per annum
As Team Manager of this 13-bed male-only service, you will work closely with the Regional Services Manager to lead a small, committed team.
Posted 1 day ago
Top job
The Royal Marsden Cancer Charity, Chelsea (Hybrid)
£35,000 - £37,000 per year
Seeking a highly organised & proactive individual with experience of developing supporter acquisition campaigns across multiple channels.
Posted 3 days ago Apply Now
Top job
Friends of Moorfields Eye Hospital, London (On-site)
£31,944 per year
An exciting opportunity to join the friendly team at Friends of Moorfields
Posted 2 days ago Apply Now
Top job
Sustrans, London (Hybrid)
£32,145 per annum (pro rata for part time hours)
This is an exciting opportunity to join Sustrans as part of our Active Journeys South and East team covering projects across London
Posted 1 day ago
Top job
Single Homeless Project, Islington (On-site)
Starting at £33,133.12 and rising incrementally to £35,871.35 per annum
Ready to take the next step in your career to become a leader in one of Single Homeless Project's most dynamic and impactful services?
Posted 3 days ago
Closing in 3 days
Hestia Housing and Support, City of London (On-site)
Between 40485 and 40485 GBP per year
Posted 5 days ago
IntoUniversity, London (On-site)
£43,700 per year
Posted 1 day ago
Closing tomorrow
USPG, London (On-site)
£28,000 - £32,000 per year
Supporter Care Officer
Posted 1 week ago
Page 1 of 63
London, Greater London (Hybrid) 1.54 miles
£37,000 - £41,000 per year depending on experience and hours
Full-time or part-time (part-time and flexible working requests welcome)
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Key Responsibilities

 Supporter Services

  •  Lead the development and delivery of the new supporter services function considering people (capability, capacity and culture), processes, tools and technologies needed to deliver outstanding customer service so new and existing supporters feel valued and connected to the ESU’s mission.
  • Design and implement supporter recruitment, development and retention plans including welcome journeys and approaches for reactivating dormant supporters.
  • Work closely with the Marketing team to create segmented messaging to highlight the impact and value of the ESU’s work to Alumni, Members and Volunteers in the UK.
  • Oversee payment processes and supporter payment journeys on our CRM, Salesforce.
  • Work with the Marketing team to design ad hoc impactful events in person and online to convene our global audience.
  • Work with the Marketing team to promote our flagship events to our supporter audience to encourage attendance. 

Volunteering

  • Design and implement a volunteering strategy which includes automating the volunteer experience, recruiting new volunteers and promoting ESU volunteering opportunities to relevant organisations as well as current and future supporters
  • Own the volunteer training programme, including reviewing and refreshing training and ensuring all volunteers are appropriately trained.
  • Match volunteers to ESU competition heats and resolve queries escalated by the Supporter Engagement Coordinator.
  • Form partnerships with relevant organisations to grow the ESU’s pool of volunteers.
  • Work with the Education team to create a high quality volunteer experience

Skills and Experience

Essential:

  • 5+ years experience working in a partnerships, supporter services, volunteering or account management role
  • Demonstrable experience of having delivered successful services to a range of supporters/customers.
  • Demonstrable experience of developing and delivering meaningful supporter journeys across multiple channels
  • Demonstrable experience of growing and sustaining a pool of high quality volunteers through successful recruitment and development strategies
  • Demonstrable experience of using a CRM (preferably Salesforce) to identify trends and drive improvements.

Desirable:

  • Educated to degree level in a relevant subject such as marketing or communications
  • An understanding of the nature and importance of the ESU’s charitable work and a strong commitment to increasing the reach of the organisation’s work.
  • Experience of writing volunteer training programmes
  • Experience working with international volunteers
  • Ability to juggle multiple tasks and competing priorities within a fast-paced environment
  • Experience of writing for different audiences.
  • Line management experience
  • Excellent data management skills and capability in Microsoft Office, Salesforce, Mailchimp Survey Monkey.

Benefits:

  • Generous Company Pension 
  • 28 days annual leave plus 8 days Bank Holiday
  • Employee assistance programme
  • Group Life Assurance
  • Cycle to work scheme
  • Season ticket loan
  • 24 Virtual GP
Posted by
English-Speaking Union View profile Organisation type Registered Charity Company size 21 - 50
English-Speaking Union logo Play
Posted on: Wednesday, 16 July 2025
Closing date: 15 August 2025 at 09:40
Tags: Administration, Campaigns, Volunteering Management, Customer support, Engagement / Outreach, Direct / Supporters