Supporter manager jobs in mayfair, greater london

Could you help families through the most difficult time of their lives?

We’re looking for a compassionate and experienced leader to guide our Family Support Team as we grow and evolve. You’ll play a vital role in delivering emotional and practical support to families facing childhood cancer or life-challenging conditions—for as long as they need us.

This is a unique opportunity to lead a talented, multidisciplinary team and shape the future of our services as we expand into new regions and prepare for the transition from the Royal Marsden to Evelina London Children’s Hospital.

If you’re someone who can think strategically, lead with empathy, and understand the emotional realities families face when a child is seriously ill—we’d love to hear from you.

Role overview

Leadership & Service Delivery

• Lead and coordinate the delivery of family support across all regions, ensuring services are accessible, consistent, and impactful.
• Line manage a skilled team including Family Support Workers, a Senior Family Support Worker, and a Senior Social Worker.
• Oversee referrals and caseloads, ensuring support is tailored to each family’s needs.
• Act as Designated Safeguarding Lead (DSL), overseeing safeguarding policy, training, and practice.
• Monitor service outcomes and contribute to strategic planning and budget management.
• Participate in the on-call family support rota (occasional weekends).

Hospital & Community Partnerships

• Build and maintain strong relationships with hospital teams across London, Surrey, and Sussex.  Including, St George’s Tooting, Royal Marsden Sutton/Evelina London Children’s Hospital, Kingston Hospital, St Peter’s Hospital Chertsey, Epsom Hospital, Royal Surrey Hospital Guildford, East Surrey Hospital Redhill, Worthing Hospital
• Represent the charity in multidisciplinary meetings, safeguarding boards, and service planning discussions.
• Support the transition of services to Evelina London Children’s Hospital.
• Identify new partnership, across new regions and referral opportunities in clinical and community settings.

Organisational Contribution

• Provide insights and case studies to support fundraising and communications.
• Attend occasional family events and community activities.
• Champion Momentum’s values and safeguarding standards in all areas of work.

 Person specification

Essential

• Significant experience working directly with children and families.
• Background in health, education, care, or social support.
• Proven experience leading and managing staff teams.
• Strong understanding of safeguarding and experience as a DSL.
• Knowledge of the emotional impact of serious illness and bereavement on families.
• Excellent communication, organisation, and digital literacy.
• Experience working in multidisciplinary teams and evaluating service delivery.
• Full UK driving licence and access to a car.
• Reliable internet and suitable space for remote working.

Desirable

• Relevant professional qualification (e.g., social work, nursing, education, counselling) or equivalent experience.
• Experience working in a charity or family support setting.
• Experience supporting bereaved families.
• Budget and financial oversight experience.

Contract: 6 month FTC, with possibility of extension.

Salary: £40,517-£47,377

Closing Date: Monday 25th August 2025

Interviews will be held: week commencing 8th September 2025

Centrepoint, the UK’s leading youth homelessness charity, is looking for an Interim Supporter Care Manager to join our Fundraising Strategy & Operations Team based in London.

About us

We help vulnerable young people by giving them the practical and emotional support they need to find a job and live independently. Centrepoint provides homeless young people with accommodation, health support and life skills in order to get them back into education, training and employment. We want to end youth homelessness by 2037.

Together with our partners, we support over 16,000 young people each year.

The Fundraising Strategy & Operations Team deliver the Fundraising strategy and provide high quality operations to support the Fundraising Directorate.  The team has a variety of different functions including Supporter Care, Strategic Liaison with Service teams, Compliance, Supporter Journeys and Communications as well as general administration. This role will be managing the Supporter Care team of three people.

About you

• Minimum of 3 years’ experience of working in a busy supporter care environment, working to tight deadlines
• Experience of writing donor correspondence and creating data capture guidance
• Proven experience of supporter care campaign management including creating clear processes and flow charts and managing, negotiating and liaising with suppliers.
• Excellent organisational skills with the ability to plan and manage a variety of projects and activities to tight deadlines
• Excellent interpersonal skills, along with the ability to develop strong working relationships with external suppliers and internal departments
• Excellent written and verbal communication skills, including the ability to deliver presentations and produce written documents to a high standard

What you’ll be doing

• • Overseeing the Supprter Care team, leading and managing the vision of the team and ensuring that outstanding levels of service are provided to our supporters.
  • Third party supplier management- pint of contact for third party suppliers, advising on process from Supporter Care prospective.
  • Budget Management - managing the annual Supprter Care budget for fulfilment.
  • Cntact Centre and Zendesk Management - providing proactive and responsive support to Fundraising teams to enhance fundraising efforts

Why join Centrepoint?

In return for your efforts you’ll receive a competitive salary, excellent training and development, and a host of staff benefits including:

• 25 days of annual leave per year, rising by one day per year to a maximum of 27 days
• Healthcare cash plan (Cover the costs of a wide range of medical treatment including Dental, Optical, Complementary and Alternative therapies).
• Private Medical insurance
• Income protection
• Employer pension contributions of 5%
• Access to Cycle 2 Work loan scheme
• An interest-free travel loan

At Centrepoint we challenge the discrimination within society that contributes to youth homelessness, and we are just as committed to fairness and equality within Centrepoint itself. We are passionate about ensuring all of our colleagues are made to feel included in the work we do and that we value the rich diversity within the organization.

We are an equal opportunities employer and we welcome applications regardless of sex, gender, race, age, belief in any religion and none, gender identity, ethnic origin, class, sexuality, nationality, appearance, unrelated criminal activities, disability, responsibility for dependents, part time or shift workers, being HIV positive or living with AIDS, lived experience of homelessness or using young people’s services and any other matter which causes a person to be treated with injustice.

Centrepoint’s policy is to recruit, employ and promote people on the basis of their suitability for the work to be performed, and to this end, our aim is to ensure that all applicants, employees and volunteers receive equal treatment.

Don’t miss out on this fantastic opportunity to join our team as Interim Supporter Care Manager click ‘Apply’ now!

Do you have experience supporting senior management on governance and organisational matters, ideally from a science-based or medical environment?

Are you confident minute-taking, including at science-based or medical based meetings?

This top-ranked, leading scientific research organisation who are at the forefront of global biomedical innovation have partnered with TPP Recruitment to search for a Governance & Committee Support Manager (12-month fixed term contract) to join their Research Services and Chief Financial Office. 

The role will work closely with the Director of Research Services and Head of Governance to support the Boards and Committees through the provision of high-level secretariat support (including for scientific meetings) and project management support where you will also lead on identifying and driving improved ways of working.

What you’ll be doing

• Preparing annual meeting business planners in consultation with Board and Committee Chairs.
• Scheduling meeting dates and overseeing pattern of governance meetings working with line managers
• Preparing meeting agendas
• Collating and issuing papers for meetings, commissioning items, reviewing drafts, formatting and issuing papers
• Drafting papers for meetings where required
• Preparing briefing notes for chairs
• Producing accurate and timely minutes of meetings including those with specialist scientific interest.
• Tracking and following up of actions raised at meetings

 
Why apply

• A great working environment with a supportive team and full induction
• Being part of an organisation that makes a real difference to people's lives
• Working alongside the most outstanding scientists and clinicians in the world, along with the most talented and professional administrative staff

Benefits

• Annual leave is 28 days per annum
• Option to join the USS pension scheme
• Flexible working and a parent’s group is available
• Access to the free and confidential Employee Assistance Programme

Working pattern

This is a hybrid full-time role (typically 2 days on-site), 35 hours per week, Monday to Friday based in SW London with occasional travel to another office (around once a month).  The other office is about 20  minutes from Clapham or London Bridge.

Flexible working hours are available but please note that you would need to ensure you are on-site on time for any meetings. 

About you

My client requires someone who has the experience of supporting senior management on governance and organisational matters, ideally in a science-based working environment as you will be taking minutes from science meetings, so could prove challenging without that understanding.

You will need to be a confident minute taker and offer previous governance and committee support experience.

To work for this world-leading organisation, you will be to have good interpersonal skills and have good written communication to be able to draft accurate and succinct emails and papers.

Strong IT skills required; Microsoft Office

Application

This role is to start asap so please apply asap using a CV which reflects the above experience.  If this experience is demonstrated on your CV, then a member of the TPP  team will be in touch with you shortly to provide further information and discuss your experience in more detail.  If you haven’t heard from us within 3 working days then unfortunately, your CV hasn’t been short-listed on this occasion.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Prospectus is delighted to be supporting our client, one of the world’s most influential cancer research organisations, in hiring an experienced Governance and Committee Support Manager.

Location: London, hybrid
Hours: Full-time (35 hours per week over 5 days)
Contract: Fixed-term contract (12 months)
Pay/Salary: £51,500 per annum
Start Date: As soon as possible

About the Role
This is a pivotal role providing high-level secretariat and project management support across the institute’s governance and research committees, including:

• Secretariat support for the Board and sub-committees, internal governance and research committees.
• Agenda setting, paper preparation, minute-taking, and action tracking.
• Organising logistics for Board Away Days and Advisory Board meetings.
• Creating and maintaining governance records and archives.
• Leading governance improvement projects and initiatives, including new technologies.

About the Person
We’re looking for someone with:

• A PhD in biomedical science or equivalent experience, ideally with an understanding of cancer research.
• Proven experience in governance and committee support, preferably in a scientific environment.
• Excellent communication, organisational and interpersonal skills.
• Confidence working independently and collaboratively across senior stakeholders.
• A proactive, adaptable approach with a commitment to excellence and integrity.

CVs will be reviewed on a rolling basis, so if you’re looking to make a meaningful impact and join a forward-thinking organisation, we encourage you to apply as soon as possible!

At Prospectus, we are committed to supporting you throughout your application journey. We welcome applicants from all backgrounds and do not discriminate based on age, gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity.

 | Position  |  Support Line Manager
| Salary  | £37,000 per annum pro rata
| Contract type  | Part-time, Permanent
| Remote/Hybrid  | Remote
| Working Days| 3 or 4
 | Overview and key points on the role  |  This is a management-level role and will involve working lone shifts during evenings and weekends to provide support to Support Line Workers and volunteers during their shifts. Support Line Manager duties will also include line-managing a team of Support Line Workers, the development and delivery of training, supporting the development and implementation of policy and processes. A key element of the role is safeguarding children and adults at risk who may call us. We will provide the successful candidate with: ●      Monthly clinical supervision and line-management supervision. ●      A salary of £37,000 (pro rata). ●      Regular CPD and developmental opportunities. ●      NEST pension scheme; 3% employer contribution and 5% employee contribution. ●      Travel loan and cycle to work scheme. ●      Holiday pay equivalent to annual leave. ●      Access to a range of benefits including My GP Anytime, My Employment Assistance Programme, My Online Health Assessments, My Perks and The Health Shield scheme.
| REQUIRED UNLESS CONFIRMED WITH THE PEOPLE TEAM| The post is open to female applicants only as the role is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.  RCSL is an equal opportunities employer, and we are particularly keen to receive applications from women underrepresented in management and leadership roles in the violence against women and girls movement.  All positions are located in the UK and require the right to work in the UK.   
 | How to apply  | Please apply with an up-to-date CV and cover letter (of up to 1000 words) identifying how you meet the essential and any desirable qualifications, skills and experience

If we receive a sufficient number of suitable applications, we reserve the right to close the position before the advertised closing date.

Are you excited by the prospect of working for a dynamic and evolving organisation that supports St George's University Hospitals NHS Foundation Trust to build excellence in care, advance research and innovation and enrich the health-care experience?

Do you have experience in managing a Finance Function, training and mentoring staff to fulfil their potential, a proven track record of relaying financial information to non-financial stakeholders and a sound working knowledge of accounting systems? 

If so this may be the role for you!

The Finance Manager is a key member of the wider Finance and Operations team and will lead the finance function of the charity and provide excellent finance support for the Senior Executive.

We are looking for an individual who can:

• Maintain a robust financial control framework and provide high quality timely financial management information to ensure effective decision making.
• Prepare annual financial statements and support an efficient external audit process.
• Lead on the annual budget setting and quarterly forecasting processes.
• Deliver continuous finance process improvement and finance training for SGHC staff.
• Support the maintenance of dynamic and strategically aligned partnerships with finance colleagues across all our key stakeholder groups.

 

SGHC provides a generous benefits package including defined contribution pension scheme, life insurance, flexible working, enhanced maternity package, extended leave, development and well-being days. season ticket loan and an employee assistance programme.

 

ROLE PURPOSE

To manage the finance function of the charity and provide excellent finance support for the Senior Executive which will include:

• Maintaining a robust financial control framework and providing high quality timely financial management information to ensure effective decision making.
• Preparing annual financial statements and supporting an efficient external audit process.
• Supporting the annual budget setting and quarterly forecasting processes.
• Leading on continuous finance process improvement and finance training for SGHC staff.

MAIN DUTIES & RESPONSIBILITIES

1. Staff management

1.1. Carry out all line management duties in line with organisational policy and procedure, including:

• Diversity and inclusion - encouraging an inclusive environment.
• Recruiting and inducting good quality staff o Proactively addressing performance, conduct or other employee relations issues.
• Support and coach your direct report to ensure objectives and development goals are achieved.

2. Management of Income and Payments Processing Operations

2.1. Responsible for ensuring that all fundraising and investment income is accurately recorded in the finance system.

2.2. Ensure the reconciliation of all income data from the bank against Raiser’s Edge (CRM system) to ensure data is accurate and complete and then recorded in the finance system once reconciled.

2.3. Manage an efficient and effective Accounts Payable function, ensuring that the work performed by the Senior Finance Assistant is at the required standard.

2.4. Lead on all communications with internal stakeholders, including Trust finance and Special Purpose Fund Advisers, to resolve any issues arising and produce monitoring reports on a regular basis.

3. Transactional accounting and fund management

3.1. Ensure systems are in place to identify and correctly record restricted donations, so that these are properly monitored and utilised.

4. Financial Control Framework

4.1. In consultation with the Director of Finance & Operations, ensure that appropriate controls, processes and procedures are in place, regularly reviewed and assessed for operational effectiveness.

4.2. Review and update Finance Procedures and effectively communicate these to staff, arranging training where necessary, within the Finance Department and across the Charity.

4.3. Ensure effective maintenance of the balance sheet, including regular key control account reconciliations (bank and other).

4.4. Monitoring of balances with the Trust, ensuring these are promptly settled, with discrepancies investigated and resolved.

5. Management Reporting

5.1. Delivery of timely and accurate monthly management accounts for the Charity, including enhancing the production process and communication of timetables.

5.2. Co-ordinate the production of narrative reports to support review by the Director of Finance & Operations.

6. Financial reporting and audit

6.1. Lead the Finance team in the production of financial statements which are fully compliant with the Charity SORP to meet required audit and Board approval deadlines.

6.2. Lead the relationship with external auditors and all arrangements surrounding the annual audit fieldwork.

6.3. Preparing required audit documentation in accordance with agreed timetables. 

7. Budgeting and Forecasting

7.1. Assist the Director of Finance & Operations in the production of annual budgets, working closely with budget holders within the Charity to ensure completed in accordance with agreed timescales.

7.2. Lead on the quarterly re-forecast process, producing relevant analyses to understand and monitor key changes.

8. Banking and Investments

8.1. Work alongside the Director of Finance & Operations to maintain a strong relationship with the Charity’s banking and investment managers and take the lead on the day to day administration of the banking arrangements.

8.2. Ensure that bank mandates are up to date.

9. Systems and Data

9.1. Finance system

• Liaise with Application’s Supplier and Trust Systems support team in the maintenance and development of the finance system, ensuring essential maintenance are carried out as necessary to prevent cyber fraud and maintain data integrity.
• Provide support to the Finance team for the accounting functionality within the finance accounting application and its integrated systems.

9.2. System maintenance and training

• Support the Director of Finance and Operations with managing user access, permissions and privileges on the finance system, ensuring that any changes to staff are reflected immediately.
• Ensure all new staff are trained on the Finance System and that current staff receive updates as necessary.

Any other duties commensurate with the post as requested by the Director of Finance & Operations.

We're looking for a Philanthropy Manager to join our ambitious fundraising team. In this role you will deliver excellent relationship management (prospecting, cultivation and stewardship) for a growing portfolio of high net worth prospects and major donors to help the team achieve ambitious and growing financial targets. You will also support our special events programme by contributing to the development of events for high value supporters.

Regional Support Manager (South Wales)

RABI is the farmers charity.

RABI supports farming people across England, Wales and NI with expert, one-to-one practical, financial and emotional help, all year round. From confidential advice and mental health support to direct financial assistance, their tailored services respond to the unique challenges of farming life.

At the heart of RABI’s mission is a commitment to strengthening resilience; helping farming people feel valued, supported and better equipped to navigate uncertainty and change. RABI is working to close the farming wellbeing gap and build a future where farming people can thrive.

Over the past 25 years alone, RABI has delivered almost £250 Million in direct financial support to the farming community, whilst the charity’s professional counselling service has provided 11,500 free sessions to farming people since 2022. RABI’s wrap-around support services continue to evolve, reaching more people year on year.

RABI is on a journey to help shape a future farmers deserve.

Key Purpose:

To work as part of a team that provide high quality casework and grant applications to farming people that come to RABI for support.

Key Responsibilities:

• Provide high quality information, advice and guidance in an empathetic and professional manner.
• Conduct a holistic needs assessment for each service user according to their individual circumstances.
• Manage a caseload of beneficiaries working with each service user to establish the most appropriate sources of support and agree an action/support plan with them.
• Collation of evidence for grants applications, checking that essential criteria have been met and progressing applications to the next stage of RABI’s internal grants process.
• Provide a face-to-face service when there is an over-riding need to do so by visiting service users.
• Collaborate with other agencies/service providers who can offer additional support options.
• Liaise with partners, ensuring that agreed actions are followed up.
• Log and communicate details of cases in a timely and accurate manner to ensure that records are up to date and the wider team has the information they need to provide support.
• Explore, assess and escalate any safeguarding concerns according to the RABI safeguarding policy.
• Contribute constructively to the development of the Service Delivery team and function, for the benefit of service users.
• Work constructively and collaboratively to solve problems with the support of colleagues.
• Be an ambassador for Service Delivery internally within RABI and with external organisations.
• Demonstrate commitment to Safeguarding, Equality and Diversity and Health and Safety promoting a safe and inclusive environment.

Person Specification:

Essential

• Fluent Welsh language speaker.
• Experience providing services to vulnerable service users, listening and supporting in a non-judgemental way.
• Knowledge and insight into state benefits and complementary support services (whether national/local/statutory agencies.)
• Strong ability to manage a diverse caseload effectively, prioritising competing demands to include keeping excellent case records.
• Excellent communication skills, being able to establish rapport and build trust quickly.
• The ability to build a practical plan alongside a service user and adapt approach to different circumstances and personalities.
• Excellent problem-solving and critical thinking abilities, particularly in complex situations
• Knowledge of data protection principles and how to apply them.
• Knowledge or experience of safeguarding best practice.
• Excellent IT software skills and aptitude to adapt to new systems and processes.
• Flexible, resilient and solution focussed working with sensitivity and integrity.
• Collaborative, constructive, and solution focussed.
• Ability to work flexibly, depending on the needs of the team and of service users.

Desirable

• Farming background or knowledge of the farming community environment.
• Experience providing support remotely.
• Relevant qualifications in health and social care.

Other

Use of own car, ability to travel to support service users / attend meetings.

This role profile is not exhaustive and is subject to review in conjunction with the post holder according to future developments at RABI.

Early applications are encouraged for this position as shortlisting and interviews will take place on a rolling basis. We reserve the right to close this advertisement early if we receive a suitable application prior to the deadline.

Benefits

• Enrolment to Nest on commencement of employment and then opportunity to join RABI’s group pension scheme with Standard Life where RABI make contributions equivalent to 10% of your basic salary, provided you make a personal contribution of 5%.
• Life assurance from day one.
• Access to our Employee Assistance Programme.

RABI is proud to be an equal opportunity employer and aims to ensure that all employment practices secure equality of opportunity and that no prospective or current employee receives less than favourable treatment at RABI as a result of their sex, sexual orientation, age, race, religion, belief, ethnic origin, disability, marital, or for any other reason which cannot be shown to be justifiable. Our recruitment process strives to ensure that individuals are selected only based on their relevant skills, experience, qualifications and abilities.

REF-223369

About Shooting Star Children’s Hospices

We have an exciting opportunity for a Supporter Experience Coordinator to join our team at Shooting Star Children’s Hospices.

Shooting Star Children’s Hospices provides specialist care and support to families who have a baby, child or young person with a life-limiting condition, or who have been bereaved. Rated ‘Outstanding’ by the Care Quality Commission, we support families across Surrey, north-west London and south-west London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.

At the heart of what we do are our dedicated staff; their exceptional commitment and professionalism means every family has the opportunity to make every moment count.

About the role

Your key purpose will be to support the Supporter Experience Manager in the delivering an excellent supporter experience for individuals across all fundraising activities. This includes projects related to Shooting Star Children’s Hospices Individual Giving programme, supporter journeys and ensuring Shooting Star Children’s Hospices families who choose to fundraise are effectively supported in their activity. This role will support the charities appeal fundraising programme, working with the Head of Supporter Engagement and Supporter Experience Manager on supporter stewardship.

The Supporter Experience Coordinator will also provide efficient and effective key administrative support to the wider fundraising team, optimising income generation proactivity cross-team. They will support in maximising the potential of our fundraising data, ensuring accurate and effective fundraising finance processes, gift aid maximisation and utilising the fundraising database.

About you

If you are enthusiastic about fundraising and enjoy diverse responsibilities, this could be the perfect role for you.

We are looking for someone who feels confident working as part of a team as well as working independently. Previous experience in an administrative role is desired, with excellent knowledge of Word, Excel and Powerpoint. Excellent oral and written communication skills, with the ability to communicate effectively in a sensitive and compassionate manner. 

Please see the attached job description for more information about this opportunity at Shooting Star Children’s Hospices.

What we offer

In return you will receive a competitive salary along with a range of benefits, which include: 

Pension scheme

• NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions

Annual leave

• 27 days plus Bank Holidays rising with length of service

• 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service

Contractual benefits

• Generous sick pay scheme

• Enhanced maternity, adoption, and paternity leave pay

• Flexible working arrangements

• Death in service benefits

• Reimbursed professional membership fees

• Eye care

• Employee referral scheme

• Blue Light discount card

Health and wellbeing

• Employee Assistance Programme

• Occupational Health

• Cycle to work scheme

• Mental Health First Aiders

• Nutritionally balanced meals at Christopher’s (free for employees) and free fruit at our Hampton site

Safeguarding

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Employment is subject to receipt of satisfactory references and a DBS check.

Equality, diversity and inclusion

Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.

We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.

To apply please send your CV and a short covering letter outlining how your experience meets the criteria set out in the person specification.

JOB DESCRIPTION

Working to specific income targets, the Supporter Engagement Manager is responsible for acquisition campaigns including regular giving, direct mail appeals, online fundraising, legacys;  retention campaigns including ongoing stewardship to increase supporter engagement. You will grow relationships with supporters and work closely with wider fundraisering team to devise and execute creative and effective stewardship journeys. You will have a sound understanding of fundraising membership schemes and sector regulations, with knowledge of best practice CRM and/or fundrasing database.

The Supporter Engagement Manager will work with the Senior Head of Supporter Engagement to develop the strategy for increasing income across all individual giving streams and then work with the Marketing and Communications Manager and the wider team to impliment it. You will play an instrumental part in creatively engaging supporters to get involved in our high-value campaigns, events and regular giving programme. This includes our annual matched-funding campaign and reoccuring giving programmes, which last year raised £1m and £150k respectively. The post-holder will be key in taking the Individual Giving programme to the next level, providing proactive engagement opportunities and efficiently work with data to provide timely, targeted, relevant and engaging communications to our various supporters.

ABOUT YOU

You will be a dedicated, organised and experienced in managing Individual Giving income streams, with proven expertise in stewardship and donor care, including the design and delivery of impactful supporter journeys. You will show creativity and determination to succeed. This role requires you to be collaborative and solution-focused, with the confidence to lead initiatives, influence outcomes, and drive continuous improvement. An exceptional and eloquent communicator, committed to relationship-building and creating meaningful experiences that make supporters feel valued and part of a greater mission.

Noah’s Ark Children’s Hospice is an equal opportunity employer.We welcome applications from groups who are currently under-represented in our staff.

Our diversity council is working hard to construct positive changes within our organisation. We are a disabilty confident employer and part of our commitment is to interview all applicants with a disability who meet the minimum criteria for a job vacancy and consider them on their abilities.

Supporter Services Assistant
Location: Wenlock Road, London, N1
Contract Type: Full-time, Permanent (subject to completion of 3-month probationary period)
Salary: £27,040 per annum
Application deadline: 1st September 2025

About the Role

We’re looking for a proactive and friendly Supporter Services Assistant to join our dedicated Fundraising Operations team at the Disasters Emergency Committee (DEC). You’ll be the first point of contact for DEC supporters and the wider public, providing responsive, respectful and professional care that reflects our values.

If you’re highly organised, people-focused, and eager to work what can be at times a fast-paced humanitarian environment, this could be the ideal opportunity for you.

 ***Please download the job description for full details***

About You

You are a strong communicator with excellent attention to detail, who thrives on delivering great service and ensuring data accuracy. You enjoy working in a team and have the self-motivation to manage your own workload effectively.

You may already have experience in customer service or administration. Most importantly, you’re someone who values high standards and is motivated to support DEC’s humanitarian mission.

You will have:

• Good organisational skills and attention to detail
• A professional and friendly telephone manner
• Strong written communication skills
• The ability to manage a varied workload and prioritise effectively
• A positive, resilient, and self-motivated approach

Experience in the charity sector is welcome but not essential, we're more interested in your attitude, potential, and commitment to learning.

Key Responsibilities

• Serve as the first point of contact for supporter enquiries by phone, email, and post
• Ensure accurate donor records and communication preferences are maintained in Salesforce
• Process donations and generate acknowledgements and thank-you letters
• Support donation coding and financial reconciliation with the Finance and Fundraising teams
• Assist with the onboarding and coordination of temporary staff and volunteers
• Provide general administrative support across the Fundraising & Marketing team
• Contribute to team projects, internal meetings, and continuous improvement of supporter services

What We Offer

• Flexible working hours (outside of appeal periods)
• Hybrid working model (some mandatory office days during appeals)
• 25 days annual leave, increasing with service
• Healthcare Cash Plan (value ~£1,660/year)
• Pension contribution (3%, rising to 8% post-probation)
• Wellbeing and mental health support
• Access to Wellhub, discounts, and ticket schemes
• Season ticket and hardship loans (post-probation)
• Cycle to Work and Car schemes (salary sacrifice)

About the DEC

The Disasters Emergency Committee brings together 15 of the UK’s leading humanitarian charities to raise funds and respond quickly to global disasters. Since our founding in 1963, we have raised over £2.5 billion through 79 appeals, providing life-saving assistance to millions of people around the world.

Our mission is to save, protect, and rebuild lives through effective humanitarian action. As a team, we operate with urgency, transparency, and compassion.

All roles at the DEC are based in our London office. We operate a hybrid working model, with some non-negotiable office attendance. Please note, during the two-week appeal launch period, staff are required to work long hours in a high-paced environment, with mandatory office attendance.

How to Apply

If you believe you have the skills and passion for this role, please apply with your anonymised CV and cover letter (use initials only, no full names) by 1st September 2025.

We encourage early applications and may hold interviews before the deadline.

We are also unable to support applications for our vacancies if you do not have the right to work in the UK

Make a difference!

Can you lead and grow an award winning charity?

We are Olive Branch Aid (OBA), an award-winning Foodbank charity operating in south London, and we are looking for a dynamic and confident Foodbank Manager to work alongside our newly appointed Foodbank Coordinator as well as an energetic team of more than 60 volunteers. 

We have achieved so much but we have ambitions to do so much more! 

Since beginning 5 years ago, OBA now provides food support for a day for the equivalent of 70,000 people a year. In 2024 we packaged and delivered more than 9 tonnes of food for those needing our services. Check out our website to read more about our journey.

OBA is different

OBA provides a hand-up rather than a hand-out. More than a Foodbank, OBA provides support for 3 months - much longer than most Foodbanks. We also provide an innovative well-being support service that helps service users address the underlying causes of their food needs. In 2024, OBA helped more than 75 households with complex underlying issues, this involved many weeks of telephone calls and meetings and helped prevent at least five families from becoming homeless. OBA also provides free preloved clothing and household goods to help service users get back on their feet.

Since 2023, OBA has its own fully funded premises off Portslade Road next to the Windrush overground station. Despite these successes, we continue to rely entirely on donations for our day to day expenses. As Foodbank Manager, you will help us secure the funding to grow our services and help even more people. 

You will bring:

• A strong track record of fundraising and networking across public and private organisations

• The ability to articulate a clear compelling vision to our stakeholders and funders

• The ability to develop and implement  effective operational procedures to deliver our goals

• The authority to lead a values driven organisation in a collaborative and inclusive manner

• A strong understanding of the voluntary sector;

In return we offer:

• A flexible part time (32 hr/wk) work environment with hybrid working

• The opportunity to work with a dynamic, ambitious Board of Trustees

• A fully funded business plan with exciting growth opportunities

• A fully funded position complete with NIC and workplace pension

• A diverse, stable and energetic team of volunteers 

If you have questions, please contact Sonya Antoniou-Pamment, Chair of Trustees, for an initial informal chat. We are also happy for you to pop in and see the Foodbank in operation however, as OBA is not open every day, please contact Sonya to arrange a suitable time.

If you would like to apply, please send a covering letter (no more than 2 pages) telling us a little about yourself and how you meet the skills and experience requirements listed in the Job Description. Please include a CV (again no more than 2 pages) and don’t forget to include a contact email and telephone number. The deadline is Friday 22 August 2025. 

We look forward to hearing from you. 

We’re recruiting for a brilliant, committed and experienced Service Manager to lead the delivery of Ella’s service model. Leading the frontline team, the postholder will need to demonstrate a person-centred approach to ensure the provision of an excellent aftercare service for women who have experienced trafficking and/or sexual exploitation. As part of the management team, the postholder will contribute towards the development of Ella’s services.

You will be a skilled communicator, capable of developing strong partnerships and working effectively with other community organisations and agencies across London. This is an exciting opportunity to play a key part in enable women who have survived trafficking and other forms of violence to recover and rebuild their lives.

Two reasons why you should join Ella’s
 

1. You will make a difference: Ella’s is a London-based organisation working with women who have survived trafficking and sexual exploitation. Join us, and be a crucial part of ensuring survivors have all they need to recover and build lives that are safe and free.
    

2. You will work in a great place: We are a passionate, growing organisation. Last time we asked, 100% said they would recommend Ella’s as a place to work. As a team, we are strong, women-led, authentic, professional, fun and supportive of one another. 

 

Job description and person specification

Service delivery

• Lead the day-to-day management of Ella’s safe houses, and outreach services

• Ensure all caseworkers provide high-quality, holistic support tailored to each woman’s needs

• Ensure casework systems are used consistently and effectively across the team

• Oversee accurate and timely completion of risk assessments, support plans, and case notes

• Provide emotional support and hands-on casework guidance where needed

• Coordinate referrals and ensure women are welcomed into the service with care and dignity

• Lead regular reviews of support plans to ensure women are progressing through recovery stages

• Ensure a smooth and responsive referral process into Ella’s services

• Ensure all data is kept up to date for monitoring, evaluation, safeguarding, and reporting purposes

• Contribute service data to support funding applications and impact reporting

• Provide regular service updates to the Head of Services and contribute to strategic conversations

Volunteer coordination

• Induct, train and oversee social work students and/or interns placed within the home

• Ensure relevant policies and procedures are upheld by self, all volunteers and visitors who come into contact with survivors

• Adhere to and ensure all students and interns have a good knowledge of Ella’s casework management forms and recording systems and oversee the consistent use of these

• Provide regular supervision to students and interns

Safeguarding & health and safety

• Act as Safeguarding Lead for frontline services

• Manage all safeguarding concerns in line with Ella’s policies and procedures

• Work with the Head of Services and Safeguarding Trustee to strengthen safeguarding culture and processes

• Promote a safe working environment for staff and service users, including regular risk assessments

• Ensure all frontline staff are trained and confident in safeguarding procedures

• Respond calmly and professionally to emergency situations

• Protect the confidentiality and security of all Ella’s locations

• Ensure robust procedures are in place for health and safety across safe houses

Team management

• Provide line management, supervision, and ongoing support to accommodation and outreach caseworkers.

• Lead recruitment, induction, and training for frontline staff and interns.

• Manage the internship programme, including allocation, supervision, and development.

• Coordinate regular team meetings and reflective practice sessions.

• Support wellbeing of all frontline staff in partnership with Ella’s HR Officer.

• Oversee team and managers rotas and ensure staffing for on-call cover.

• Contribute to the recruitment and retention of a strong volunteer and intern team.

• Monitor and review demanding caseloads to support effective casework and prevent burnout.

Service development and partnerships

• Identify gaps and opportunities for improvement in service delivery.

• Implement structural changes to improve quality and efficiency of support.

• Build and maintain local partnerships within the VAWG and anti-trafficking sectors.

• Represent Ella’s at operational-level partnership and multi-agency meetings.

• Contribute to the development of service-related policies, ensuring input from staff and survivors.

• Work alongside the Head of Services and senior management team to shape future service plans.

Benefits

• Part of a small team, delivering a dynamic organisation changing women’s lives, supporting and empowering them to build their futures.

• We are always developing and growing so you will have the opportunity to give direction and vision to the work and to work alongside a committed team.

• Access to a professional supervisor.

• 28 day holiday, plus bank holidays.

Special conditions

• An enhanced Disclosure and Barring Service check will be undertaken.

• This post is restricted to women due to the nature of the role. The Occupational Requirement section under Schedule 9 (part 1) of the Equality Act 2010 applies.

• The role is subject to a 6-month probationary period.

• The postholder is expected to take part in the out of hours on-call service.

• Ability and willingness to work flexibly, and at all Ella’s locations as required, is necessary for this role - it is therefore suited to someone with quick and easy access to London based properties in the case of emergencies.

More about Ella’s
Ella’s is a London-based organisation working with women who have survived trafficking and sexual exploitation. Our mission is to do everything we can to ensure survivors have all they need to recover and build lives that are safe and free. 

Here is a summary of our main activities:
 

• We run six safe houses. This supported accommodation is crucial for survivors, until they are ready and able to live independently. 

• We provide regular support for women and families in neighbourhoods across London, and many more further afield when they need us. 

• We speak out on issues affecting the women we work with. We care deeply about survivors of trafficking and exploitation and want to see a world where these crimes are not tolerated. 

Ella’s is an equal opportunities employer. We encourage applications from all backgrounds and communities, as we believe having a diverse team adds value and positively impacts our service. 

We actively encourage applicants from BAME backgrounds, LGBTQ+ applicants and those with disabilities. We are committed to equality and diversity within our organisation.

Make a difference where it matters most.

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Are you a highly organised and proactive administrator with a passion for supporting volunteers and making a real impact?

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Samaritans is looking for a motivated and highly organised Prison Support Administrator to support our life saving work in prisons. You’ll play a vital part in delivering the Listener scheme - a unique peer support programme that helps prevent suicide and provides emotional support to people in prisons.

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Contract terms:

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• Fixed Term Contract (until 31 March 2026) - with possibility of extension when multi-year funding received
• £25,000 - £30,000 (FTE) per annum with Benefits
• Full time hours are 35 hours per week, but we are passionate about flexible working, talk to us about your preferences.
• Hybrid: Linked to our Ewell (Surrey) office with home and office working.
• In-person working: Meeting in person and working collaboratively are things we value. We work in person around 2 days or more per month

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What you’ll do:

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In this role, you’ll provide essential administrative and operational support to our dedicated prison support volunteers, internal teams, and wider stakeholders across the prison estate. From triaging mailbox queries and coordinating meetings to helping onboard new volunteers and manage project documentation, your attention to detail and proactive approach will help us run an effective and impactful service.

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Every hour. Every day. Every life – Samaritans is here for anyone struggling to cope. Our work in prisons is a crucial part of that mission. You’ll be joining a passionate, supportive team where your contribution directly impacts some of the most vulnerable people in our society.

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What you’ll bring:

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• Proven experience in providing admin support within a busy team.
• Excellent communication and relationship-building skills.
• Strong IT skills and confidence managing databases.
• A keen ability to manage competing deadlines and priorities.
• An understanding of the prison environment or experience working with volunteers is desirable but not essential.

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Why Samaritans?

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At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.

We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.

You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.

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For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available here. You can also visit our careers website to access this.

We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.

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Apply now

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To apply, please complete the application questions and submit your CV with a brief supporting statement. We kindly ask that you don’t rely on AI tools for your application answers, or to generate interview answers. We want to see your own unique ideas and writing skills. We want your application to stand out from the rest and showcase your own strengths.

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Applications close: 9am on Monday 1 September

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Interviews: W/c 8th September