Supporter manager jobs

ABOUT EX CATHEDRA

Ex Cathedra is a world-class vocal ensemble that leads the choral sector in the fields of performance, learning and wellbeing. We believe everyone should be able to experience the remarkable physical, mental and emotional health benefits of singing together, and have opportunities to be inspired by extraordinary choral music. 

It is an exciting time to join Ex Cathedra. Over the next 2 years we will celebrate the legacy of founder Jeffrey Skidmore OBE and welcome a new artistic director. We are enjoying audience growth, our projects are being recognised at Award ceremonies, and we have recently recruited two new fundraising roles.

You would join a supportive, dedicated and financially literate team, working closely with the General Manager and the Director of Education & Participation. You will be an important part of the Ex Cathedra ‘family’ - musicians who deliver the highest quality performances and participatory experiences.

THE ROLE

We are excited to advertise this full-time Finance Manager vacancy (£37,500-£40,000). The role encompasses the financial operations of the charity - from purchase ledger and payroll to preparation of the management and statutory accounts and delivery of Board reports. In autumn 2024 we migrated to iplicit, with the potential to realise further efficiencies.

Full details are listed in the Application Pack. Key points include:

Key points include:

• Deliver the financial accounting process, including timely and accurate purchase ledger and sales ledger, processing payments accordingly
• Undertake bank reconciliations
• Monitor debtors and creditors 
• Process payroll and pensions
• Ensure statutory obligations and deadlines are met, including payments and reports to HMRC for PAYE & NI
• Prepare annual accounts and meet external audit requirements in accordance with current SORP
• Prepare creative tax relief claims
• Cashflow forecasts
• Prepare management accounts and reports for the Board of trustees and other financial reports that may be required
• Calculate and submit VAT returns
• Prepare financial documents for Arts Council England submissions
• Work with the team to ensure accurate project projections
• Drive improvements and efficiencies
• Support fundraising, including Gift Aid
• Act as Company Secretary
• Support the General Manager with insurance renewals

ABOUT YOU

We anticipate you will be part- or fully-qualified (ACA, ACCA, CIMA or CIPFA), and excited by the opportunity to have operational responsibility for the full financial processes of Ex Cathedra. You are the kind of person who is equally willing to support the strategic planning of the organisation and to roll up their sleeves to ensure sales invoices are raised and suppliers are paid efficiently.

Essential:

• Experience of working in a complex finance role, preparing statutory and management accounts
• Experience of owning/managing efficient finance processes and controls
• Highly proficient and confident with modern, cloud-based finance software, spreadsheets and other relevant software
• An understanding of partial exemption VAT
• Knowledge of charity SORP

Desirable:

• Recent experience of iplicit, charity SORP and partial exemption VAT would be very helpful
• Interest or experience of supporting strategic initiatives and developments

The successful candidate will demonstrate a track record of:

• Developing strong working relationships and possess excellent interpersonal and communication skills
• Effective time management and of being able to prioritise and plan
• Meticulous accuracy and attention to detail
• Inspiring confidence from colleagues across the organisation and at Board level
• Meeting deadlines

We welcome pre-application conversations if you would like to know more.

Thank you for your interest in this role - Peter & the team at Ex Cathedra.

We would also consider a part-time Finance Manager (3 days pw) with the appointment of a part-time Finance Coordinator (2 days pw). Please contact Peter Trethewey, General Manager, ahead of application if you would like to apply on this basis.

Join Our Team!

This is a great role for someone looking to join the charity sector. You will work as part of our Supporter Care team to provide excellent customer care, and engage, involve and inspire all supporters of Crohn’s & Colitis UK through building excellent relationships via a variety of communication channels.

About Us

We're the UK's leading charity for Crohn's Disease and Ulcerative Colitis.

A diagnosis of Crohn’s or Colitis is life-changing. Over 500,000 people in the UK are living with a lifelong disease many people have never heard of, and for which there is no known cure.

Crohn’s & Colitis UK funds research, provides award winning information and support and raises vital awareness by increasing the public’s understanding of the conditions, and what it means to live with debilitating symptoms. But we need to do more. We need to be a louder voice in the marketplace. Our ambitious plans for 2026 will help to make a real difference to every supporter’s journey with us. If this excites you - join us!

Role Overview

The Supporter Care Team are looking to hire two Supporter Care Assistant posts who’ll provide excellent customer care; engaging, involving and inspiring all supporters of Crohn’s and Colitis UK through building excellent relationships via a variety of communication channels. The role will involve dealing with donations, ensuring that our records are kept updated on our database, running reports, and undertaking general admin duties.

About You

You’ll have experience of working in a similar role, providing a high standard of customer care in a fast-paced environment, handling supporter queries and providing information in a concise and comprehensive manner. You'll need strong written and verbal communication skills to write engaging and inspiring content and messaging, you'll also be skilled at listening and responding to queries appropriately and be comfortable and effective at managing challenging situations.

You will have the ability to manage a busy workload and deadlines whilst taking ownership of problems to find a solution where possible, escalating to a manager where required. 

Experience of Microsoft office is essential, as well as excellent administration skills and high levels of accuracy and attention to detail.

Please see our Recruitment Pack for details of our full Job Description and Person Specification.

Our Location

We are based in Hatfield, Hertfordshire, so we are easily accessible by road and rail. In this role, there is plenty of scope for working from home,  although you will need to be in the office for two days a week minimum. There will also be other times when you’ll need to be in the office for fulfilment tasks or to attend meetings such as our ‘All Staff Together’ days four times a year and you will also be required to attend fundraising events.

Benefits

• 25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days
• Salary Sacrifice Pension scheme
• Flexible working options
• Enhanced maternity, adoption and paternity pay
• 24/7 Employee Assistance Programme
• Wellbeing programme
• Interest free loan for season tickets
• Cycle to work scheme
• Free parking and secure bike locks
• Training and development financial support and/or study leave
• Performance review and development scheme

Head of External Engagement

Clergy Support Trust is an organisation which “punches above its weight”, in terms both of the help provided to hardworking clergy households, and the influence we seek to have on Church culture. We are looking for an experienced communications professional, able to lead a broad function encompassing all aspects of our external engagement: media engagement, strategic communications, events and fundraising, so we are looking for someone with strong experience across these areas.

As member of the Senior Leadership Team, the Head of External Engagement will be joining the leading Anglican wellbeing charity, supporting thousands of households each year, as we embark on a new strategic period (2026-30) and at a pivotal point in our mission.

Key responsibilities include:

• To lead, manage and report on the work of the External Engagement team.

• To design and deliver communications relating to the charity’s 2026-28 Strategy, ensuring appropriate, informative content for colleagues, applicants, supporters, partners and stakeholders.

• To oversee delivery of our first ever Fundraising Strategy.

• To be the charity’s principal Press Officer, and to support the Chief Executive

• as the charity’s principal spokesperson.

• To oversee the charity’s growing programme of events.

If you have significant experience in a comparable role, with exceptional writing skills and an excellent understanding of strategic communications together with previous team and budget management experience, we would love to hear from you!

Job Title:           Supportworker

Location:         Tower Hamlets North Young People's Support Service

Salary:      £28,808.00

Hours:               40 hours per week, including weekends

Contract:           Permanent

PRHA is a great place to work – Our award-winning teams work together to improve the lives of our residents and make a real contribution to ending homelessness.

As an IIP Gold standard employer we value our staff and commit to develop their skills and support them in their important work.

Bring your enthusiasm and your desire to make a difference to the lives of homeless people.

Do you have the commitment and values to make a real difference to the lives of people Mental Health? Are you passionate about empowering people to improve their quality of life, while supporting them to realise their hopes, dreams and aspirations?

PRHA provides high quality, person-centred support to people with mental health and other support needs. The support we offer is tailored to the individual client’s needs and wants, whilst encouraging independence and community engagement.

We are looking for

· A calm, resourceful and energetic individual who is highly motivated, hardworking and keen to support people with mental health in a proactive and holistic manner.

· Skills in positive communication and engagement, and will be able to demonstrate unconditional positive regard for all our service users.

· Ability to support people to maintain a healthy state of wellbeing, mentally, physically and emotionally.

· Willing to embrace all aspects of the role including, but not limited to, providing support with domestic tasks, and supporting individuals to access work, education and social opportunities.

· You will be required to work in a flexible manner, on a roster basis, which will include evenings, weekends and sleep-in shifts. Previous experience, whilst desirable, is not necessary 

What we offer

We offer our staff a generous benefits package, which includes:

· Pension Scheme – We offer a group stakeholder pension scheme with 2% employer's contribution, employee contribution is 5%

· Holidays - Employees receive up to 22 days annual leave plus bank holidays rising with long service

· Medical – we provide a “Cash Back" Scheme for a range of services such as dental, physio, chiropody, health& wellbeing

· Training Programmes – We provide comprehensive training to our employees to enable them to grow in their career and achieve their professional aspirations.

· Season Ticket Loans – We offer interest-free season ticket loans after successful probation

· Life Assurance - Upon death whilst in service, a Death in Service payment may be made according to the scheme rules. The payment covers 3 times of the employee’s annual salary.

It is required for this post that the successful candidates will have to complete an enhanced DBS disclosure check.

About the role

We are a charity that provides loving, compassionate care and support for veterans and their families, living with disability or dementia. We do this through our Homes and our services reaching into the community. As we continue to grow and strengthen our reach, we are looking for an experienced and visionary Digital Marketing Manager to join us on a 12-month contract.

This is an exciting opportunity for a confident digital leader with a proven track record in shaping strategy, planning impactful campaigns, and driving digital performance. You will lead our digital activity across The Royal Star & Garter Group, managing a talented team and using data-driven insight to increase recruitment, fundraising and legacy marketing activity. You will also play a central role in ensuring the seamless digital marketing integration of Care for Veterans into the Group.

We are seeking someone who brings both creativity and analytical thinking, and who is passionate about using digital marketing to grow awareness, engagement and support. If you are collaborative, values-driven and ready to make a meaningful impact, we would love you to join our team. We are committed to your development and offer excellent training and benefits.

Purpose of the role

· To lead the development and delivery of our digital marketing engagement strategy, ensuring activity supports organisational priorities and drives growth.

· To plan and manage integrated digital marketing campaigns that achieve objectives in recruitment, occupancy, and fundraising, supported by strong data insight and analysis.

· To manage the digital marketing integration of Care for Veterans into The Royal Star & Garter Group,

· To create and manage high-quality digital content and copy that brings our brand to life, engaging and inspiring our audiences.

Key responsibilities

Strategy & planning

· Develop and manage a coherent digital marketing roadmap, identifying opportunities for innovation, growth, and improved user experience.

· Develop digital audience development strategies that strengthen engagement, conversion, and retention across multiple channels.

· To manage the digital marketing integration of Care for Veterans into The Royal Star & Garter Group, ensuring alignment of websites, social media platforms, messaging, and audience engagement.

· Ensure our digital marketing activity supports and enhances the brand strategy and customer journeys identified for specific audiences.

· Advise senior leaders on digital marketing trends, insights, and performance, influencing decision-making and investment priorities.

Campaigns & digital delivery

· Lead on the strategy, planning, and execution of high-impact digital marketing campaigns for staff recruitment, fundraising, and occupancy.

· Direct the creation of compelling digital content, including video, photography, and written assets, that reflect our values and engage diverse audiences including  supporters, residents, families, and staff across all channels.

· Manage all paid digital marketing activity, including search, display, and social advertising, ensuring campaigns are optimised for performance and ROI.

· Manage the optimisation, and development of our websites, ensuring they provide excellent user experiences and deliver measurable results.

· Working with relevant Fundraising teams, drive the strategic use of email marketing and automation to nurture relationships and deepen supporter engagement.

Data, Insight & Innovation

• Lead a data-driven approach to digital marketing, ensuring robust tracking, reporting, and analysis of all activity.
• Set clear KPIs and performance benchmarks for digital channels, using insight to inform continuous improvement.
• Identify and implement new digital tools, platforms, and approaches to improve marketing reach, engagement, and conversion.

Management & process

· Manage, develop, and inspire the Digital Marketing Officer and Legacy Marketing Officer, providing clear direction, feedback, and opportunities for growth.

· Manage the digital marketing budget, ensuring spend is efficient, effective, and aligned to strategic priorities.

· Manage the digital content library, including video case studies and photography, ensuring assets are well-managed and accessible.

· Maintain oversight of all digital workflows and project scheduling, ensuring timely delivery and high-quality output.

· Act as a brand guardian, ensuring consistency of message and visual identity across all digital touchpoints.

· Ensure compliance with data protection, accessibility, and fundraising regulations

· Undertake other duties consistent with the seniority and scope of this post.

Other

· To be able to work in our Homes in Surbiton, Solihull, High Wycombe and Worthing when required.

Person specification

Knowledge & experience

· Significant experience leading digital marketing across multiple channels in different organisations

· Proven experience developing and implementing digital strategies that deliver measurable results.

· Strong experience managing websites, digital campaigns, and social media channels, including use of content management systems and marketing automation platforms.

· Demonstrable success in leading digital acquisition, retention, and engagement activity.

· Experience managing budgets, agencies, and internal stakeholders.

· Line management experience with a track record of developing team capability.

Skills

· Expertise in digital marketing tools and techniques, including SEO, PPC, Google Analytics, Google Ads, social media advertising, and CRM systems.

· Strong analytical and strategic thinking skills, with the ability to translate insight into actionable plans.

· Excellent leadership, communication, and influencing skills across all levels.

· Strong project management skills with the ability to manage multiple priorities and deadlines.

· Excellent copywriting, editing, and content development skills.

· Ability to build effective internal and external relationships and collaborate across teams.

Other:

· Willingness to travel and work flexibly, including occasional evenings and weekends.

· Ability to work across our Homes in High Wycombe, Solihull, Surbiton, and Worthing when required.

Personal characteristics should include:

· A digital leader who inspires creativity, innovation, and high performance.

· Proactive, resourceful, and solutions-focused.

· Collaborative and supportive, with a commitment to shared success.

· Passionate about using digital to make a positive impact in people’s lives.

· Committed to our values and to the wellbeing of those we support.

We are a values-based organisation and strive to demonstrate this in all we do:

With love

We carry out our work with love, care and compassion.

Living positively

We are optimistic in everything we do, supporting veterans and their partners in leading happy and fulfilled lives

As a family

We work and live as one team, one family, one community.

Standing in their shoes

We show admiration and respect for people and never forget what they have done.

Take courage

We are not afraid to do what’s right and what is needed.

We reserve the right to update and amend this job description to ensure it accurately reflects the role. This will be agreed in consultation with the job holder.

Mary’s Meals is a global movement supported by people from all walks of life and we are focused on one goal – that every child receives a nutritious daily meal in a place of education. We offer more than just a career, we offer the opportunity to support our global movement in a dynamic and inclusive environment with a real focus on personal development.

We are delighted to be recruiting for a Supporter Marketing Manager. The Supporter Marketing Manager works side-by-side with colleagues from the Media and Content, and wider Marketing team, ensuring a joined-up approach to all communications activities, through the integration of strong storytelling, marketing expertise and supporter engagement.

We have a remote-first approach to work and are happy for you to work remotely and flexibly, in a way that best supports your work-life balance. We also have an office near Glasgow city centre for those who live nearby and would like to work from here occasionally or on a regular basis. 

Key responsibilities include:

• Ensure Mary’s Meals’ mission remains central to all Supporter Marketing work.
• Develop and implement Mary’s Meals’ Supporter Marketing strategy in the UK, with a core emphasis on KPIs linked to supporter income and retention.
• Work side-by-side with other Communications colleagues to ensure an integrated and joined-up approach to supporter retention and ensure branding, messaging and style is consistent.
• Collaborate with Supporter Engagement colleagues to build data-led supporter journeys tailored by donor type, channel, and behaviour – inspiring greater numbers of supporters to engage deeply with our mission.
• Manage the growth of our email marketing activity, including producing and sending email campaigns via Dotdigital.
• Manage the development of our direct mail programme in line with our ambitions for growth, including production of mail packs.
• Implement a programme of testing, learning, and innovation to ensure continued relevance and sector-leading performance in Supporter Marketing.
• Oversee the sourcing of content for Supporter Marketing activities, including freelance copywriting and design, and stories, design and copywriting from the Content team.
• Effectively segment key communications using audience and data insights.
• Evaluate and measure the success of Supporter Marketing activities through ongoing analysis and reporting, ensuring our work is driving greater support with existing audiences.
• Develop ongoing expertise by tracking and analysing relevant data (internally and externally), to identify key trends, opportunities and areas for development within the Supporter Marketing space.
• Maximise the impact of digital technologies including Dotdigital, working alongside colleagues in Data Insights and Operations to ensure success.

 About you:

• Marketing manager with a proven track record in inspiring support through Individual Giving or Direct Marketing programmes.
• Experience in building tailored journeys for key audiences utilising data and audience insights.
• Experience of working with email CRM software (Dotdigital or similar).
• Experience of working with copywriters and designers.
• Evidence of delivering marketing across direct mail, and email, including production of mail packs and email campaigns.
• Evidence of delivering innovative ideas, with a passion for keeping abreast of marketing trends and opportunities.
• Evidence of working with printers and suppliers to manage print production to deadline, including taking a resourceful approach to ensure materials are produced cost effectively.
• Evidence of successfully implementing test and learn programmes.
• Skilled in managing data lists and segmentation rules for complex communication strategies.
• Able to develop creative and engaging ideas from the conceptual stage to evaluation.
• Proven ability to manage, develop and empower diverse teams
• Skilled at building internal relationships, working with colleagues across multiple teams and priority areas.
• Passionate about marketing that drives engagement and growth.
• Excellent organisational, time and project management skills, accuracy and attention to detail.

Please see the recruitment pack on our website by following the Charity Job instructions.

Closing date for applications is Sunday, 23 November. Interviews will be arranged on an ongoing basis.

We're looking for someone a lttle bit special - someone who believes in the deep potential of children who are not thriving elsewhere in life and who has the experience, passion, energy and the drive to go the extra mile on these young people’s behalf.

The position is an exciting dual role:

1. Volunteering & People Manager (80% of workload)

You'll become a key cog at the heart ofFree to Be's management team, taking lead responsibility for volunteer and staff recruitment and retention, holding and delivering our volunteering strategy, launching a new training infrastructure through 2026-27, and heading up 'all things volunteering'. With one direct report, you'll aim to grow volunteer numbers year on year, ensure volunteers are well matched, and well supported, onto our residential projects, and lead on quality assurance, including volunteering standards concerns/grievances.  Alongside our Services, Operations and Fundraising Managers, you'll be a core management team member holding shared responsibility for the day to day running of an impactful and growing children's mental health and adventure charity and will work closely with our inspiring and supportive CEO to set longer-term key strategic goals underpinning Free to Be's future development.

2. Residential Project Lead Coordinator (20% of role)

Our residentials are fun, immersive, tiring (in all the right ways), impactful and inspiring. A core aspect of all Free to Be Kids staff's roles is leading circa 8-10 of our residential projects across each year - working on the ground with the children, leading the volunteers & staff team on project, and helping make the projects special, safe, and transformative for vulnerable young people, many of whom have damaged confidence, low self-worth, or other social-emotional needs. 

Attendance at approximately 8-10 five-six night residential projects per year outside London is a core component of this role. As a manager, you'd likely attend 8-10 residentials in year 1 to build familiarity with both the projects and our volunteer base, with this dropping to c.8 per year thereafter.

On offer to the right candidate:

Salary: Circa £38,000 - £40,000, dependent on experience.

Hours: Fulltime: 37.5 hours per week. Essential attendance on at c.8-10 residential projects a year.

Leave: 25 days per year, plus bank holidays and up to 13 additional pre-set discretionary reward days in September and during the Christmas period. A substantial perk of the role is potential to take up to 4 consecutive weeks off to travel each September.

Other benefits: 4% employer pension contribution paid on full base salary, rising by 1% per year of service, up to a maximum of 7%; hybrid working; office with great transport links; flexible working (outside core hours); employee reward scheme; tight-knit, fun, vibrant, cohesive staff team with great morale.

Based: Hybrid – our small office in Waterloo, London. Hybrid working is well established with the majority of the team splitting time around 50:50 between the office and home.

To start: Early January 2026. 

Who we’re looking for:

Our next Volunteering Manager hero. You'll be fun, flexible, energised, experienced in work with young people with addtional needs, and looking to join an organisation you can believe in and who in return will believe and invest in you.

Kind, empathetic, resilient and efficient, you’ll have a real affinity for supporting others - whether volunteers, more junior staff, or children themselves. We're looking for someone who loves working with young people, as you'll be role modelling that commitment and energy to our volunteers and playing a leading role in holding our already thriving team culture. Volunteer Management or HR experience is a bonus, and capacity and personality to quickly pick that up is a must, but ultimately we're looking for the right organisational fit - someone who believes in what we do and wants to step up to join a management team working hard to deliver it. 

You’ll have the flexibility to work away from home on (up to) 10 five to six day residential projects per year. Ideally, you’ll also have experience of leading projects for children – whether residential or non-residential - for example as a teacher, or running groups in other settings. Experience of working on or leading residentials projects themselves is not required but may be an advantage.

We are a small, vibrant, 'can do', friendly staff team of 10, supported by a committed volunteer base of around 300.

We are particularly keen to encourage applications from those who can help us represent the lived experiences of our children through their own lived experience or background.

To apply:

See full Job Description & Person Specification on our website.

Send a copy of your CV or up to date LinkedIn profile, as well as a covering letter and introductory short video, by the closing date of 10pm, Wednesday 26th November 2025.

Covering letters should be very approximately 1 to 1.5 sides A4 and address the question of: ‘Why this role, why now’, as well as ‘what strengths, experience and skills you would bring into the role’.We also ask for a short (1-3 minutes) informal video introducing yourself and touching on the person specification. We have found this helps bring the strongest applications to life, and filters out AI driven applications.

Selection Process and Timeline:

Selection will be via two stage interview. As there is only a short turnaround from application closure on 26th November to 1st stage interviews 1st-2nd December, we will assess applications and offer interview slots throughout the window. However, you will not be disadvantaged if you need to wait till the closing date to submit.

1st stage interviews: Mon 1st - Tues 2nd December (virtual)

2nd stage final interviews: Mon 8th - Tues 9th December (in-person preferred, London Waterloo)

Please hold interview dates as alternate dates are unlikely to be available.

​The role requires an Enhanced DBS check and existing right to work in the UK.

If you have any questions about the role, contact us via our website and we’d be happy to arrange an informal chat. We look forward to hearing from you!

About the role:

Step into a pivotal leadership opportunity at Single Homeless Project (SHP) and be part of shaping a dynamic new service at the forefront of tackling rough sleeping in Westminster. The Harrow Road Assessment Hub is a fast-paced, high-impact environment where lives are changed through rapid assessment, meaningful support, and timely resettlement. As Team Manager, you’ll be instrumental in guiding a committed team of frontline staff to deliver personalised, trauma-informed support that helps clients make real progress towards lasting stability and a place to call home.

This role offers the chance to grow your leadership skills in a setting that demands creativity, collaboration, and compassion. You'll oversee the daily rhythm of the service - ensuring assessments are swift and thorough, support planning is focused and effective, and move-on options are always progressing. You’ll work side by side with the Service Manager, connecting with partners across boroughs to achieve the best outcomes for every client. It's a unique opportunity to drive forward a mission-led service while developing your own career in a supportive, ambitious organisation.

About you:

• You’re an experienced leader who brings out the best in others, supporting your team to deliver compassionate, high-quality support for clients with complex needs.
• You understand the challenges faced by people experiencing homelessness and have hands-on experience helping clients reconnect, resettle or move on from rough sleeping.
• You’re confident working in fast-paced settings, balancing care and accountability to ensure safe, effective and trauma-informed support.
• You’re skilled at building strong partnerships across housing, health and other services to achieve the best outcomes for clients.
• You bring sound judgement, clear communication and a calm, supportive approach to managing people and situations.
• You’re motivated by creating change - for your team, your service and for every client who walks through the door.

About Us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life. We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for young people in need. Apply now to become a pivotal part of our dynamic team. Together, we'll transform lives and build a stronger community.

Important info:

Closing date: Sunday 16th November at midnight

Interview date: Monday 24th November online via Microsoft Teams

Please note there may be a second stage process for those progressed in service in Westminster. 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. 

Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted for this role. 

IT & Data Support

Location: London (Hybrid – minimum 3 days onsite at Head Office)
Team: Finance & Operations
Reports to: Head of Technology & Data
Salary: Circa £34k

About us

BVA is the largest membership community for the veterinary profession in the UK, we champion, support, and empower more than 19,000 vets of all ages, stages, and disciplines.

The Role

 We are seeking an enthusiastic and proactive IT & Data Support professional to join our team. In this pivotal role, you will:

• Be the first point of contact for staff technology queries (hardware, software, connectivity, CRM, Microsoft 365, etc.).
• Troubleshoot and resolve straightforward issues; escalate complex cases to suppliers or the Head of Technology & Data.
• Log and monitor support cases with third-party suppliers, ensuring timely resolution.
• Support the day-to-day operation of our CRM system, assisting with user queries, data issues, and development needs.
• Assist colleagues across the organisation with CRM queries, data and reporting requests, and member data analysis.
• Develop, maintain, and run routine reports to support business activities, ensuring data accuracy and consistency.
• Work with the Head of Technology & Data to build dashboards and reports (Power BI or equivalent) to monitor KPIs and member engagement.
• Provide informal training, knowledge-sharing sessions, and guidance materials to help colleagues make the best use of technology and data.
• Maintain accurate records of issues, resolutions, and supplier interactions to build organisational knowledge.
• Support compliance with data protection and IT security practices.
• Contribute to documentation of processes, FAQs, and how-to guides for internal use.

Essential:

• Good working knowledge of Microsoft 365 administration (Outlook, Teams, Word, Excel, SharePoint).
• Experience working with CRM systems and handling data queries.
• Strong analytical skills with the ability to produce accurate reports and interpret data.
• Excellent communication skills, able to explain technical and data concepts clearly to non-technical colleagues.
• Strong organisational skills and attention to detail.
• Ability to prioritise and manage multiple workstreams.
• Customer-service orientation with a problem-solving mindset.

Desirable:

• Knowledge of data structures, relational databases, and reporting best practice.
• Experience with Microsoft Dynamics CRM.
• Experience with Power BI (or similar reporting/visualisation tools).
• Knowledge of IT security and data protection best practice.
• Familiarity with working alongside external suppliers or IT service providers.

 
Why Join Us?

• Work closely with a supportive Head of Technology & Data and cross-functional teams.
• Opportunity to innovate and propose new ideas to improve technology processes.
• Stay up to date with the latest developments in IT and data, and help shape our future.

How to apply

Please submit your CV along with a cover letter that clearly demonstrates how you meet the job description and person specification. 
 

Closing and interview dates

· Closing date is 9am on Tuesday 18 November

· First interviews will be remotely during the week commencing 24 November

· Second interviews will be held in person on Thursday 4 December 2025.
 

BVA is strongly committed to equality, diversity and inclusion, and we encourage applications from all sectors of society. We would particularly welcome applications from under-represented groups within the not-for-profit/membership sector.

No agencies please.

This is a grant funded role, fixed term for two years, with the opportunity for conversion to a permanent role should funding allow.

Main Purpose of the Role:

To provide proactive, emotional, and practical support to families and individuals affected by Duchenne Muscular Dystrophy (DMD) across Scotland. The role will focus on early engagement, wellbeing assessment, community building, and delivery of workshops and events, while ensuring accurate tracking of support outcomes and data.  
 
The successful candidate will also lead on support for young people living with Duchenne during 2 key transition points (primary to secondary school stage and moving into adulthood). They will work closely with the England-based Transitions Coordinator to deliver a joined-up programme of support across the UK. 

Specific Tasks:

1. Proactive Family Support 

• Initiate contact with newly registered families within agreed timeframes (email within 3 working days, call within 7–10 working days) 

• Contact to be made to all registered Action Duchenne members, knows to us in Scotland, to ensure the current support offer is clear  

• Provide ongoing support tailored to individual needs, including emotional wellbeing, physical health, housing, financial security, self-esteem and respect, decision-making, social engagement, quality of life, and access to care 

• Use the Action Duchenne Assessment Form and Action Plan to identify and respond to areas of concern 

2. Transitions Support 

· Lead transition support across all nations, with a focus on Scotland, for children and young people facing key life changes, including: 

· Moving between educational settings such as primary to secondary 

· Transitioning from paediatric to adult health services 

· Changes in mobility and independence (e.g. transitioning to using powerchairs)

· You will lead, but expected to work collaboratively with the England-based Transition Coordinator to ensure consistency and continuity of support across the UK 

· Develop resources, guidance, and workshops to support families through transitions 

3. Wellbeing Tracking and Outcome Measurement 

· Administer wellbeing questionnaires and record scores across key domains (e.g. physical health, emotional wellbeing, financial security) 

· Collaborate with families to co-create action plans and track progress 

· Ensure all data is entered into CRM (E-Tapestry or similar) within the allotted timeframe, i.e. immediately after or during the call. 

4. Community Engagement and Event Delivery 

· Organise and deliver regional meetups (minimum one per quarter) 

· Facilitate support groups (virtual and in-person) for parents, young people, and extended family 

· Support delivery of workshops and events aligned with programme schedule (e.g. music, life skills, employability) 

5. Stakeholder Collaboration 

· Liaise with external organisations including NHS care advisors and clinics, local authorities, counselling services, and other charities 

· Represent Action Duchenne in Scotland and build relationships with local networks 

6. Administration and Reporting 

· Maintain accurate records of all interactions and support provided 

· Contribute to quarterly reporting on activity delivery, capacity utilisation, and family impact 

· Support development of CRM processes and service delivery improvements 

7. Key Performance Indicators (KPIs): 

· New contact acknowledgement email: within 3 working days 

· New contact follow-up call: within 7–10 working days 

· Families contacted per week: 12–15 hours of direct contact 

· Regional meetups: 1 per quarter 

· Support groups delivered: 9–12 per year 

· CRM data entry: within 24 hours of interaction 

· Family outcomes tracked: via wellbeing questionnaire and action plan 

· Transition support delivered: tracked through engagement, resources, and feedback 

NB This is not an exhaustive list, the role holder will be asked to carry out additional tasks as required for the Team’s successful service delivery. Such tasks will always be reasonable and broadly in line with current knowledge levels and skill sets.

Please find below the job specification, including required skills and qualifications.

Application deadline: 24th November at 9am GMT.

About Reach Community Projects:

Our Values: Compassionate – Inclusive – Relational – Honest – Proactive

REACH is a Haverhill-based charity, and we’re determined and passionate about working towards thriving communities where people are resilient and flourishing. Our mission is to relieve and prevent financial hardship whilst tackling the causes and advocating for change.

We have 4 main areas of work:

Prevention - Proactively preventing future financial hardship through education and connecting people to tailored support systems.

Policy - Advocating for change through influencing and local campaigning and collectively developing policy to tackle issues facing our local community.

Long-term Support - Alleviating financial hardship through income maximisation and debt advice.

Emergency Aid - Providing immediate short-term support to financial crisis.

We love diversity and we value your unique skills, strengths, knowledge, and experience. Becoming one of our team may realise your potential, helping us to raise our performance in empowering those we serve.

About the role:

The post holder will be responsible for all things fundraising. 

The ideal candidate will be keen to build relationships with individuals and corporate supporters, as well as make applications to trusts and foundations to secure grant funding.  You will contribute towards the fundraising strategy to ensure sustainability of the charity.

Working with our team members and volunteers, you will manage our funding pipeline, produce a range of applications – whether multi-year grants or project specific requests – and help to capture and report REACH’s impact for the benefits of funders.

About you:

We are looking for someone who is organised, enthusiastic and keen to support. This will require a proactive and can-do attitude, with the ability to think independently and be flexible. A keen eye for detail is a must, as is understanding the importance of working to deadlines.

A proactive and independent thinker, you will be able to prioritise your workload while remaining flexible to adapt to what is needed.

Your written and communication skills will be strong, and you will be able to describe the impact of REACH’s work both passionately and factually. You should be interested in communicating a range of statistics and stories that paint a picture succinctly for a variety of forms and audiences.

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

Team background

The Mental Health Crisis Breathing Space (MHCBS) project is a national initiative providing debt respite for people receiving mental health crisis treatment. Toynbee Hall plays a key role in delivering this support through our dedicated Advice Team, which offers regulated debt advice, manages MHCBS renewal checks, and provides wraparound signposting to additional services.

The team is made up of skilled Debt Advisors and Project Administrators, supported by technical supervision to ensure consistent quality and compliance. Together, they help clients navigate complex financial situations with empathy and professionalism. The Advice Manager oversees the delivery and performance of this service, ensuring advice is accurate, person-centred, and aligned with Toynbee Hall’s high standards.

Through this collaborative and well-supported structure, the team helps people in crisis regain financial stability and build long-term resilience.

Job purpose

Lead and support the delivery of high-quality local services by working collaboratively with your team to ensure daily, uninterrupted provision. Provide clear guidance, set achievable targets, and foster a positive, solution-focused environment. Champion team objectives and encourage shared success. Monitor and audit advice quality to maintain compliance and consistency with internal and external standards. Build strong relationships with our contract lead, providing accurate reporting and constructive feedback to drive continuous improvement and service excellence.

Scope of role

The Advice Manager is responsible for the effective national management and delivery of the Mental Health Crisis Breathing Space (MHCBS) service. This role oversees day-to-day operations, ensuring that advice provision meets the highest standards of quality, consistency, and compliance in line with both Toynbee Hall and Money and Pensions Service (MaPS) frameworks. Working closely with technical supervisors, quality managers, the Head of Quality and Compliance, and the contract organisation lead, the Advice Manager will ensure the service is performing effectively and meeting contractual targets.

The postholder will bring significant experience in debt advice delivery, including the ability to manage complex cases, creditor challenges, and service escalations with professionalism and sound judgement. They will lead and support a dispersed, largely remote team, oversee auditing and training, maintain oversight of billables, and ensure resources are used effectively. This role requires a balance of operational leadership and technical expertise to maintain service excellence across all areas of delivery.

What We’re Looking For:

• Qualified & Experienced: Level 4 Debt Advice qualification and at least 1 year as a Debt Advisor.
• Leadership Skills: Strong management experience and ability to guide and support a team.
• Collaborative & Proactive: Comfortable working independently and as part of a team, with great problem-solving skills.
• Communication Strengths: Able to influence, negotiate, and give constructive feedback in a positive way.
• Quality Focused: Skilled in monitoring performance, auditing casework, and ensuring compliance.
• Sector Knowledge: Up-to-date understanding of debt advice legislation, policy, and best practice.
• Organised & Analytical: Excellent planning skills, report writing ability, and confidence with data and Microsoft Office.
• Committed to Growth: Passion for continuous professional development.
• Commitment to working in line with Toynbee Hall’s values:
  • Inclusive – open-minded, transparent, collaborative; seeking fresh and alternative perspectives.
  • Courageous – principled, ambitious, and acting with integrity.
  • Empowering – shifting power, sharing knowledge, and enabling people to take action for themselves.

Please download the full Job Description for more details.

Our Benefits Package

We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking

We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!

Supporter Development Manager

We have an excellent opportunity for a flexible and professional individual with outstanding communication and interpersonal skills to join the dedicated Fundraising Department as Supporter Development Manager.

Position: Supporter Development Manager

Location: Sidmouth/Devon (onsite attendance currently anticipated to be a minimum of 2 days per month)

Hours: 35 hours per week, 08.30-16.30, Monday-Friday

Salary: £43,309 per annum

Contract: Maternity cover contract starting on 2 February 2026 until 1 April 2027

Closing Date: Sunday 16 November 2025

About the Role

As Supporter Development Manager, you will provide leadership to the Supporter Development side of the Individual Giving Team, successfully delivering supporter development activity in line with agreed annual targets and our Fundraising Strategy. You will work with the Head of Individual Giving to evolve and continuously improve the supporter journey activity, bringing an integrated, cross-departmental approach to deliver the most donor-centric activity, continuously evaluating performance to ensure lifetime value (LTV) optimisation.

Key responsibilities include:

· Working in partnership with internal stakeholders to deliver the Individual Giving annual roadmap.

· Delivering, evaluating and improving integrated donor journeys across online, post, social and other channels as required.

· Managing the Supporter Development annual income and expenditure budgets.

· With the Head of Individual Giving, monitoring and reporting on the targets and KPIs of Supporter Development activity.

· Proactively identifying and delivering new fundraising and income growth opportunities within Supporter Development.

· Working closely with internal teams across the charity to analyse activity performance, audience behaviours and learnings to shape future campaigns.

· Leading, training, coaching, and mentoring the Supporter Development Team, upskilling their knowledge and experience within key areas of delivery.

About You

We are looking for someone with experience of managing, growing, and delivering multi-channel and multi-product supporter development programmes.

You will also have:

· Working experience of several of the following areas: raffles, lottery, sponsorship, regular giving, reactivation, consent management, gift aid and cash giving (appeals).

· Experience of delivering complex donor-centric supporter journeys using a test and learn framework and LTV modelling.

· A track record of leading, motivating, and inspiring marketing teams, together with proven line management experience.

· Advanced and contemporary direct marketing knowledge, together with experience of managing and reforecasting multimillion pound direct marketing budgets.

· Experience of conducting effective direct marketing analysis to support and enhance the performance of channels, products, and specific appeals.

· Excellent communication and negotiation skills.

As this role may/will involve occasional travel to different sites and external suppliers, a full, valid UK driving licence is required.

As part of the process, you will be asked to upload your CV and Cover Letter once you click to apply.

Benefits include:

· Competitive pension.

· Life assurance

· Healthshield.

· 31 days holiday (including Bank holidays), rising to 34 will each full year of service.

· Wellbeing team.

· Recorded Pilates and Yoga classes.

· Long service awards.

· Healthshield plan

· Free parking.

· Subsidised restaurant and shop.

About the Organisation

The sanctuary is one of the UK’s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide, working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued.

The Charity is a Disability Confident Employer, committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.

You may also have experience in areas such as Supporter Care, Supporter Development, Supporter Engagement, Fundraising, Supporter Care Manager, Supporter Development Manager, Supporter Engagement Manager, Fundraising Manager, Supporter Care Officer, Supporter Development Officer, Supporter Engagement Officer, Fundraising Officer, Individual Giving Officer, Individual Giving Manager, Marketing, Communications. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation

F6IT helps children and young people, aged 0-25,with additional needs and disabilities, with their families and friends, get active, connect and have fun.

We offer accessible and inclusive fitness, clubs, leisure activities and support that break down barriers, reduce isolation and boost physical and mental wellbeing. 

About Our Role

You will contribute to the strategic direction of F6IT ensuring we achieve our vision where disabled children and young people with their family and friends can together and inclusively, enjoy a rewarding life which is fun, beneficial and above all fulfilling. 

As the Operations Manager you will work with the CEO and Trustees to manage and oversee the operations and administration in line with the strategic direction of F6IT.  This will include a variety of different task and activities.

Main Responsibilities

• Lead day to day management of all F6IT activities. This includes the planning, delivery and evaluation of inclusive events, clubs and fitness activities
• Coordinate Coaches, Session Leads and Volunteers to ensure activities and session are well planned and staffed
• Work with the Social Media Lead to advertise and promote activities and events
• Develop and monitor kdy performance indicators (KPIs) and analyse data to identify trends and areas of improvements
• Work with CEO and Trustees to develop and plan new events, clubs and fitness activities
• Oversee bookings, payments and banking related to events and activities
• Track DBS checks, mandatory and additonal training for all Volunteers, Staff and Trustees
• Take responsibility for compliance with health and safety, safeguarding and risk management   

Essential Experiences and Skills

• Strong organisational and administrative skills
• Strong interpersonal and communications skills written and verbal
• Good problem solving skills 
• Ability to adapt to changing priorities
• Solid experience with MS Office and Payment systems
• Previous experience in a similar role
• Hold a valid UK driver's licence and able to drive to attend the office and activities in South-West Surrey

This post is subject to an enhanced disclosure application to the Disclosure and Barring Services​