About us
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

This is an exciting time to join our growing Supporter Innovation team, at a pivotal time at Crisis as we develop new products to inspire public to support Crisis all year-round.

About the role
As Supporter Innovation Assistant you will support the delivery of innovative fundraising products that will maximise year-round income and engage new supporters in Crisis’ work to end homelessness.

You will be working with external agencies to assist on the delivery of campaigns and internal stakeholders to provide timely campaign updates.

About you
You’ll have experience of working within a fundraising context. You will have experience of providing excellent supporter care, and dealing with enquires through email, phone and social media from new and existing supporters. With strong relationship management skills, you will be working with internal and external stakeholders to ensure that Crisis supporters are front of mind in all that we do.

Benefits
As a member of the team you will have access to a wide range of employee benefits including:

• Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
• Mandatory pension scheme, with an employer contribution of 8.5%
• 25 days’ annual leave which increases with service to 28 days

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

How to apply
If this sound likes the opportunity for you, please visit our website to apply online. In the supporting statement section, please address points 1, 3 and 4 only of the person specification, which is available on our website by clicking on the red 'Vacancy Details' button.

If you need to request an application in an alternative format, please contact the HR Team, contact details can be found on our website.

Closing date: Sunday 1 March 2020 (23:59)

We value diversity, promote equality and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness.

For more information about our work please visit our website.

Registered Charity Numbers: E&W1082947, SC040094

About Orbis UK

Orbis is an international eye care charity that prevents and treats avoidable blindness and visual impairment.

Of the 253 million people in the world who are blind or visually impaired, 75% have conditions that are preventable or treatable. We screen for and treat eye conditions, raise awareness about eye health, and train and mentor local eye care teams in Africa, Asia and Latin America, where most of those people live.

We do this through our long-term programmes as well as on the Orbis Flying Eye Hospital, a state-of-the-art ophthalmic teaching hospital on board a customised aircraft.

You will be joining Orbis UK at an exciting time as we have rapidly grown over the past few years, with our income increasing from under £3M in 2010 to around £8M currently. In 2020, we will be bringing our unique Flying Eye Hospital to Farnborough Airshow, which will be great opportunity to see the plane in its full glory.

With global blindness set to triple by 2050 our work has never been more important.

We are also in the midst of an organisational wide digital transformation programme. We are looking to innovate and adapt to ensure we are best placed to succeed in a digital climate. Every member of the organisation is involved in this process and your input will be vital.

About the role

You will oversee all aspects of Business Support, managing two well established members of staff who provide reception, administration, travel booking, Health and Safety and IT support for the Orbis UK team.

You will be responsible for all aspects of HR administration working closely with an external HR consultant and the Director of Finance and Operations.

A willingness to help others is essential.

Title: Business Support Manager

Department: Business Support

Reports to: Director of Finance and Operations

Location: London, UK (near Monument)

Contract: Full time, 37.5 hours per week permanent

Salary: £36,000 - £40,000 per annum, subject to experience

The main responsibilities of this role include:

• Line manage the Senior Business Support Officer and Business Support Officer
• To ensure the Business Support Team provides office support to the Orbis UK team (35 staff), including Senior Management Team
• To ensure travel and risk management for all travellers are provided (from staff, Volunteer Faculty, visitors to office and trustees)
• Responsible for the employee cycle from recruitment to exit, supporting line managers and staff on daily basis
• To ensure HR records are up to date and accurately filed on the HR software, ‘People HR’ and SharePoint
• To promote staff wellbeing and benefits to staff

Full details of the job description can be downloaded from our website or on Charity Jobs 

Benefits of working for Orbis UK

Before completion of probation:

• 22 days holiday plus three days between Christmas and New Year
• Life Assurance
• Employee Assistance Programme
• Flexi-time
• E-learning Courses
• Social Activities
• Access to low cost gym within the building

After completion of probation:

• Matched employer pension contribution up to a maximum of 10% of basic salary
• Interest free season ticket loan

Application and interviews

Closing Date: Monday 2 March 2020 – 9am

First Interviews:  Tuesday 3 March and Wednesday 4 March 2020

Second Interviews: Monday 9 March 2020

Start Date: ASAP

All applicants must have the legal right to live and work in the UK. Successful applicants may be subject to an enhanced DBS check. Unfortunately, we won’t be able to reply to all applications, so if you haven’t heard from us by Wednesday 4 March, your application has not been successful.

Orbis UK is an equal opportunities employer and welcomes applications from any suitably qualified persons. We will ensure that no job applicant receives less favorable treatment either directly or indirectly, on the grounds of age, race, disability, gender, marital status, religion or faith or sexual orientation.

Safeguarding: Orbis UK is committed to safeguarding and promoting the welfare of children and vulnerable adults and applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and criminal records checks.

Application is via curriculum vitae and covering letter, to HR Manager Orbis UK, 10 Lower Thames Street, London EC3R 6AF

Our members and supporters are at the heart of our Party. They are our movement - our voters, canvassers, donors, social media influencers, champions, activists, officers, volunteers, representatives and candidates. We are committed to ensuring our members and supporters feel engaged with and valued by the Party, whether they are individual activists, donors, or part of our regional branch network.

The Women’s Equality Party is seeking an ambitious Membership Manager to oversee and deliver  the membership and supporter journey to engage and retain our existing members and supporter base, including supporting our branches, and grow our movement by driving acquisition of new members.

You will have excellent relationship and data management skills, along with demonstrable experience of managing a membership or loyalty scheme. Experience of supporting local groups would also be an advantage.

This role presents an exciting and unique opportunity for the post-holder to make it their own. The Party’s central office is a small, dynamic team and as well as two direct reports, you will work closely with our communications and campaigns staff.

We are looking for someone passionate about equality, self-driven and innovative with a commitment to ensuring the success of our movement. We are looking for someone with the following skills and experience:

• Practical and thorough knowledge and understanding of managing a membership scheme, with experience of leading a membership or loyalty scheme.
• Experience of building and developing relationships with a range of stakeholders and a demonstrable ability to develop and maintain effective working relationships with a range of groups and individuals.
• Experience of delivering multi-channel marketing campaigns and the ability to use digital marketing tools.
• Extensive experience of using CRM/stakeholder management systems and interrogating data and reporting.
• Ability to analyse data and develop information into reports for wider dissemination or presentation.
• Knowledge of GDPR, political party regulations and other legislation concerning membership, or demonstrable ability to quickly acquire this.
• Highly organised with excellent prioritisation skills and the ability to work to competing deadlines.
• Ability to work flexibly, responding to changing priorities and demands.
• Excellent communication skills including oral, copywriting and editing.
• Strong understanding of and commitment to the Women’s Equality Party’s aims and mission.
• Prior line management experience.
• Experience of supporting and developing branches or local groups. 
• Ability to travel throughout the UK and work away from London from time to time, including occasional overnight stays
• Willingness to undertake training and to develop new skills in response to the organisation’s changing needs.

The Women’s Equality Party values equality and diversity, and welcomes applications from candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

To apply for this role, please submit to us:

• an up-to-date CV, 
• a supporting statement addressing the requirements of the person specification (maximum two sides),
• an equal opportunities monitoring form (optional)

Please email applications no later than 23.59pm on Sunday 1st March Interviews will be held the week commencing 9th March.

Further details can be found on our website.

This is a fabulous opportunity for the right candidate who wants to help to take us through our next cycle of growth. NRAS is the only national UK charity exclusively representing all people affected by Rheumatoid Arthritis and Juvenile Idiopathic Arthritis in the UK. We also support the families of people with RA and JIA and the health professionals who care for them. As a small charity, with a current income of circa £1.2m, we achieve a huge amount on a small budget, have an enviable reputation in the field of rheumatology and punch well above our weight.

Main Purpose of Job

To manage and actively deliver the provision of a professional, national helpline service to the public. Having completed an in-depth review of the service we have made the decision to recruit a Manager who is actively engaged in working on the help line, responding to calls and information via social media and online requests, as well as leading the team in a management role.

The role will be instrumental in developing the service through a process of continuous development, as well as providing supervision and opportunities for the team to develop and debrief, maintaining a healthy balance to an emotionally demanding role.  

Key Responsibilities

• Manage the helpline team of three part time staff, engaging in regular one to one’s, and providing leadership to the team
• Ensure the peer support service is offered to all callers where appropriate and is effectively managed in collaboration with our Adult Services Engagement and Outreach Supervisor.
• Ensure that the helpline is adequately supervised and staffed during opening hours.
• Ensure the helpline provides best practice, evidenced based support and up to date information to all enquirers.
• Ensure up to date resources are available to assist the helpline team in responding to enquiries in collaboration with the Publications and Information Resource Manager.
• Highlight problematic or difficult enquiries to the Head of RA Services for investigation as they arise.
• Highlight the work of the helpline by promoting the service through social media, website and publications, meetings and presentations in collaboration with the Marketing, Communications & PR Manager and the Digital Media Manager.
• Develop the helpline equipment to ensure it meets the requirements of the service.
• Ensure all enquiries received through email, letter and telephone are followed up appropriately and in a timely way.
• Review all standard letters and communications currently used by the Team and where improvements or updates should be made, discuss these with the Head of RA Services
• Have regular meetings with the Head of RA Services as needed

Recruitment & Service – Peer Support

• Assist the RA Services Engagement and Outreach Supervisor with recruitment, interview and selection process of RA peer to peer telephone support volunteers.
• Monitor performance with Engagement and Outreach Supervisor of peer to peer telephone support volunteers referred from the help line.
• In collaboration with RA Services Engagement and Outreach Supervisor, ensure that the current training programme for the telephone support volunteers is kept fresh and up to date
• In collaboration with RA Services Engagement and Outreach Supervisor, ensure processes, protocols and materials/resources are reviewed appropriately and kept up to date

Management and Support

• Manage the helpline team, overseeing their training and development to ensure continuous personal development.
• Provide leadership and mentorship to the helpline Team
• Prepare necessary rotas for staffing the helpline.
• Ensure the helpline team receive 6 monthly appraisals in line with the current appraisal system for all staff which is  to the strategic plan.
• Ensure helpline team have adequate opportunity for de-briefing
• Support the helpline team and helpline volunteers in dealing with complicated or sensitive enquiries.

Monitoring and Evaluation

• Maintain good records and reporting systems, including ensuring that records are kept properly on Salesforce and updated appropriately.
• Ensure the monitoring and evaluation of the helpline service is carried out in accordance with the quality assessment framework.
• Ensure that regular audit of the helpline service is undertaken (this is already established)
• Work with the other team members to ensure timely reporting on a range of related topics.
• Report monthly to the Head of RA services on service delivery, and complete monthly report for Trustees giving monthly helpline stats

Networking

• Network with relevant organisations to ensure the NRAS helpline service is as good as it can be and to be collaborative
• Where appropriate liaise with relevant agencies and community groups to raise the profile of NRAS.

General responsibilities

• Be proactive in keeping up to date with developments affecting your own CPD.
• Be aware of own development and training needs and discuss these with line manager.
• Work to administration and communication protocols efficiently to ensure that organisational systems and procedures are followed and implemented.
• Prepare for and participate in regular one-to-one sessions with your team and your line manager.
• Participate in team meetings.
• Comply with all NRAS policies and procedures as set out in staff handbook.
• Positively promote NRAS at all times.
• Support Fundraising Team with applications for funding for the Helpline through charitable grants and other avenues.
• Undertake other duties as appropriate when required.

Decision Making Authority

• Budgeting – setting the Telephone Helpline budget and managing this throughout the year
• Ensure, with the Marketing, Communications and PR Manager and the Digital Media Manager that PR, Comms, design & print and brand decisions relevant the Helpline are covered within budget

Other Duties

• There may occasionally be some travel within the UK
• Attendance and participation in staff team meetings
• Any other duties as requested by the SMT

If this role sounds of interest and you have the required skill set please apply via this site. 

For more information and an informal chat please contact Iain McNicol. 

Harris Hill are recruiting a National Support Manager on behalf of a Scottish Criminal Justice Organisation that work to create safer and more cohesive communities across Scotland.
This role has responsibility for leading organisational wide projects and managing local services across Aberdeen, Aberdeenshire, Highland & Moray. The office base is flexible, realistically The North East/Moray or Tayside.

Key responsibilities
- support the Director of Operations to lead a number of services over a geographical area.
- To undertake specific projects to support service development, as determined by the Director of Operations
- To lead operational business processes to make sure the organisation delivers outputs that meet service users' needs and stakeholders' needs
- Lead the strategic direction and implementation of services across the organisation, in conjunction with the Director of Operations and the Service Managers.
- Manage and co-ordinate on-going change management ensuring that change projects are initiated, monitored and progressed as agreed.

Experience & Skill
- The successful candidate must have previous experience in an operational capacity leading services and developing teams.
- Previous experience and knowledge of working within criminal/ youth justice and communities would be preferred
- The successful candidate must have strong project management and organisational skills
- The successful candidate must have strong leadership and managerial skills
- The successful candidate must have string relationship building skills in order to build relationships with internal stakeholders and new & existing funders and partners
- The preferred candidate must have strong written and verbal communication skills
- The candidate must have a valid driving licence and the ability to travel on occasions when required

An exciting opportunity has arisen to join our charity, dedicated to supporting children and families at Royal Brompton and Harefield Hospitals. We are looking for an experienced and enthusiastic individual who will oversee and ensure excellent delivery of core charity support services and events provided for the benefit of patients aged 0 to 25, and their families. To include the recruitment and management of a volunteer team, regular communication with beneficiaries and working closely with the charity CEO to provide the highest quality, professional outcomes for all projects.

• Based in our dedicated charity office at Royal Brompton Hospital in Chelsea, London (Please check the location is suitable for you before applying).

• 37.7 hours across a 7 day working week. 9am until 5.30pm (with some flexibility required for occasional evening work, with notice)
• 12 month contract (with 13 week probationary period)

Person Specification

Essential

• Team management experience, working with staff and/or volunteers
• Project management experience, on a medium to large scale
• Excellent organisational skills
• Understanding of the voluntary and community sector in the UK and the issues it faces.
• Personal drive, energy, integrity, adaptability and responsibility
• Excellent IT skills, including competence in Microsoft Office products
• Excellent written and spoken English
• Knowledge of current social media networks including Facebook and Twitter
• Excellent personal and communication skills
• Excellent time keeping
• Excellent references will be required

Desirable

• Event management experience
• Experience of working or volunteering within a children’s/adolescent charity
• Experience of working or volunteering within a hospital
• Understanding of key cardiac and/or respiratory related health conditions

Eligibility

Applicants must be eligible to live and work in the UK to apply for this position.

Enhanced DBS check will be completed by the charity for the successful applicant.

About Us

The Brompton Fountain is a registered charity supporting children and young people within the Royal Brompton and Harefield NHS Foundation Trust. We work very closely with the other hospital teams including the Intensive Care Unit, High Dependency Unit (HDU), children’s ward, the playroom, outpatient departments and hospital school.

Our aim is to help improve the quality of life for young patients and their families in hospital and at home by funding specialist equipment, improving the environment and facilities and providing vital resources that are outside the NHS remit.

As a charity we support the whole family as we understand how having a child with a serious health condition can impact on everyone.

Royal Brompton & Harefield NHS Foundation Trust is the largest heart and lung centre in the UK and among the largest in Europe. They are a partnership of two specialist hospitals which are known throughout the world for their expertise, standard of care and research success.

Equal opportunities employer - Registered Charity No 1110339

We reserve the right to expire vacancies prior to the advertised closing date if a sufficient number of applications have been received.

For a full job description/more information please contact: Trudy Nickels.

You are providing your personal information to The Brompton Fountain and Royal Brompton and Harefield NHS Foundation Trust for the purposes of staff administration; administration of membership records (Foundation Trust Membership); crime prevention and prosecution of offenders; National Fraud initiative and occupational health purposes and by applying for this post you hereby consent to the charity and Trust processing of your personal data as outlined above.

Housing and Support Manager
Birmingham, West Midlands (office/field based, with travel throughout the West Midlands)

About Us

ACH (Ashley Community Housing) is a social enterprise that provides a range of integration and support services for refugees. During the past ten years, we’ve grown from a small-scale housing organisation to a leading provider of integration, employment and housing services for refugees and newly arrived communities in the UK.

We are currently looking for a Housing and Support Manager to lead our West Midlands Housing and Support Team.

Your Rewards

- Salary of £30,000 - £35,000 per annum (dependent upon qualifications/experience)
- Expenses paid
- Mobile phone and laptop
- Paid company sick leave
- Company pension after probation period
- 20 days’ holiday + Bank Holidays

If you have supported housing operations management experience and a track record of income and rent management, this is the ideal role in which to consolidate your experience and drive forward your career.

This is an amazing time to join us as we invest in our infrastructure to reflect our vision of the future, including new corporate offices in Birmingham and Bristol. You’ll have the chance to make a huge impact on our operations across the West Midlands and enhance the services that we offer.

So, if you are ready for a new challenge in supported housing and are eager to give back to people across the West Midlands, this is the role you’ve been waiting for.

Your Role

As the Housing and Support Manager, you will be tasked with leading a team of 10-15 staff in the delivery of tenant housing and support operations across Birmingham and Wolverhampton.

You will manage both the contracts and performance for our tenanted housing and support operations, ensuring all legal requirements are met and we increase tenant empowerment whilst maximising rental income.

Your role will also involve:

- Growing our stakeholder network and enhancing existing relationships 
- Representing our organisation at forums and within networks to build our profile
- Managing relationships with landlords
- Securing new landlord partnerships
- Developing working practices to increase efficiencies
- Growing skills within your team and promoting an environment of continuous improvement
- Managing property and housing maintenance and care-taking services
- Preparing new rent schemes and annual changes

About You

To be considered as the Housing and Support Manager, you will need:

- Experience of working in supported housing management operations
- Experience of income collection, budget management and rent setting
- Proven experience of line managing and developing staff, including against clear performance targets
- Knowledge of housing management and housing-related support, including statutory and social requirements relating to newly arrived refugees
- A management qualification at Level 3 (at a minimum) or demonstrable equivalent experience

Knowledge of local job markets and the recruitment sector in the West Midlands, including potential delivery partners would be beneficial to your application. Experience of developing and contributing to successful partnerships in the public, private and/or voluntary sector (at project lead level or above) would also be an advantage.

A housing management-related qualification at Level 3 or equivalent would be equally desirable, as would a full, clean driving licence and a vehicle that is insured for business use.

Other organisations may call this role Housing Team Manager, Supported Housing Manager, Housing Support Manager, Community Housing Manager, Housing Operations Manager, or Housing & Care Manager.

Webrecruit and ACH (Ashley Community Housing) are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you are ready to take your next step as our Housing and Support Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Working hours: 37.5 hours per week, Monday – Friday

The client

My client in an International organisation who are looking for a Business Systems Manager to analyse the business situation and move the organisation to cloud.

Your role

You will look at the applications for all major business functions and the management of internal applications working closely with the technical specialist to find them the best solution to move on to cloud.

You will do the analysis of business processes and implementation of improvements utilising technical solutions team. You will deliver the training for staff to understand the systems and tools available to them.

What you need to be successful

You will have Excellent stakeholder management skills and able to work across multiple business teams at all levels. You will have proven experience in business analysis ideally within a technology team (analyst/process mapping skills e.g. UML/ BPMN/ISEB or equivalent advantageous but not essential). You will have experience in digital and enterprise application product development. Experience with Microsoft suite of products, in particular, Office 365, SharePoint and Microsoft Dynamics. You will have experience with applications in cloud infrastructure.

What you will get in return

£50K-£55K working for an International organisation. They are very flexible about working from home.

What you need to do next?

Please apply for this role by forwarding your up to date CV.

Morgan Hunt is a multi award winning Employment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

My client is an established Care and Support Housing Provider based in Birmingham looking to recruit a Deputy Support Manager for one of their services.

As the Deputy Manager you will be managing a small team at floor level and will be responsible for ensuring that all service users are given the best service for their individual needs.

This is a fixed term 12 month contract however my client will consider a permanent opportunity for an exceptional and experienced candidate. Ideally they would like someone who is available immediately however are happy to consider candidates who need to give up to 4 weeks notice.

You will need an enhanced DBS check issued within the last 12 months to be considered for this role.

As the Deputy Support Manager you will be carrying out a range of duties, some of them are as follows:

- To provide and maintain an outstanding delivery of care to residents.
- To support and lead the care team to carry out all care practices in accordance with the Group's policies and procedures.
- To support all staff to promote and maintain a high standard of care, complying with all quality systems introduced by the Group.
- To undertake the initial assessment of residents in line with policies and procedures and develop a care plan with the resident and their representatives, ensuring that it is realistic and achievable.
- To supervise and participate in the delivery of care to residents in line with the care plan.
- To anticipate the needs of the residents, monitor the effectiveness of the care plan, making changes as necessary, ensuring that the plan reflects changing circumstances and current objectives, working in line with the Commission for Social Care Inspectorate regulations.
- To ensure that all residents' care plans and records are maintained and updated in line with regulations.
- To ensure that all medications, including controlled drugs, are administered, recorded, maintained and replenished at all times consistent with the Group's policies and procedures and in line with NMC guidance on drug administration.
- To ensure that weekly audits of medication are carried out in line with the providers medication policy.
- To undertake senior care assistants competencies.
- To carry out regular audits of care relevant practices and address any concerns in a timely manner.
- To demonstrate an understanding of the prevention of abuse of vulnerable adults, recognition of the signs of abuse and procedures to follow in the event of an allegation of abuse.
- To act as a communicator on resident care matters (including any change in condition, concerns, requests etc.) to the resident or to the friends/relatives/advocates of the resident, or to the registered manager and other members of the staff team.
- To promote the inclusion of the residents in all social and recreational activities designed to enhance, stimulate, develop and maintain the highest quality of life and enjoyment within the home
- To work with the management team in recruitment and selection of appropriately trained staff in line with CQC regulations and the providers recruitment policy and procedure.

There will be flexibility required for this role as the working hours are shift based. The shifts include weekends and evening as and when required. Please do keep this in mind when applying as it is an essential requirement.

If you are interested in knowing more and would like to discuss in more detail to apply, please send your CV to [email protected] or contact Haleema on 0121 685 8700 for a confidential chat.

I look forward to hearing from you!

Your expert recruitment consultant is Haleema Farid, call today on 0121 685 8711 or email [email protected] Eden Brown Synergy is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Synergy is acting as an Employment Business in relation to this vacancy.

Project Manager (Positive Behaviour Support)

Location: North London

Salary: £30,000 per annum

Hours of Work: 35 hours per week (including occasional evenings, weekends, waking nights and sleep-ins)

About the Company:

Are you an excellent communicator and motivator, with strong leadership abilities? Do you have a proven track record in offering quality support to people with autism, mental health needs, and behaviours that may challenge?

Our client has an exciting opportunity for a highly motivated person who is committed to delivering quality services, to manage a Positive Behaviour Support project for a young man with autism, mild learning disabilities and complex behaviours, who moved to his own home for the first time 15 months ago.

Project Manager Responsibilities:

* To develop and implement philosophies, systems and working practices within the project which are in line with the principles espoused by the Housing service and which ensure that each service user has the opportunity to maximise:

* integration and participation in their local community
* development of a range of friendships and relationships
* informed personal choice
* their range of skills and competencies.

* Liaise with outside agencies, such as social services, benefits agencies, local authority etc.
* Ensure that the service user is involved in day-to-day and long-term decision making, both in regard to their home and to their lives as a whole.
* Ensure that the service user's social, physical and health care needs are met and that an appropriate level of support is provided to each service user within the contract limits and care plans set out by the local authority.
* Maintain and encourage positive relationships with families, friends and advocates as appropriate.
* Ensure liaison with the Housing Associations responsible for the management of properties where appropriate.
* To be a voice and advocate for the service user.
* To offer an appropriate level of support to the service user, enabling them to build confidence, self-esteem and an independent lifestyle.
* To support and encourage the service user in all the domestic activities such as cleaning, shopping, laundry and cooking.
* To support the service user where necessary with the purchasing of large items of equipment and furniture.
* To encourage and enable the service user to use community facilities to develop social and leisure activities.
* To work with the service user in such a way that takes account of their individual, cultural and spiritual preferences.
* To ensure that all team members treat the service user with dignity and respect and understand that their work environment is someone's home.
* To have clear systems of communication, recording, reporting and handover that capture the appropriate level of detail needed when working with people with complex health needs and in some cases, in receipt of end of life care.
* Where necessary to support service users to pay their rent and claim benefits.
* To seek and assess referrals as they arise.
* To support the service user during the moving in process.
* To support the service user to move on where necessary.
* To become a Champion of best practice for people with learning disabilities and to actively represent an area relevant to the project service user group.
* Leading the team to support service users to achieve goals and outcomes and monitoring and reporting on their progress.

Project Manager Requirements:

* Experience of staff management and of providing support and supervision
* Substantial experience of working with vulnerable adults including people with mental health needs and Autism
* Experience of implementing Positive Behaviour Support following structured boundaries to provide consistent support
* Experience of enabling people to access the community and maximise their independence
* Full and clean UK Driving Licence (Essential)
* Professional qualification in Positive Behaviour Support (Desirable)
* Awareness of issues affecting people with learning disabilities
* Understanding of the Transforming Care Programme and its history in safeguarding vulnerable client groups, normalisation, and key principles in community-based care
* Knowledge and awareness of legislation (CQC, DoLs), current and forthcoming issues relating to services for people with learning disabilities
* Understanding of Data Protection and ability to handle confidential and sensitive information appropriately
* Understanding of autism and/or commitment to learn about this condition and the importance of following structured boundaries to provide consistent support
* Excellent written and verbal communication skills
* Emotionally resilient and composed
* Physically fit and able to offer physical support to the service user in a dignified and respectful way and ability to join in and take part in sports and outdoor activities
* Able to work flexible hours includ

Client

A large Registered Housing Provider are going through a period of transformation and require a Business Change Manager to assist with the creation of SOPs, support the delivery of communications organisation-wide, Assess the impact of changes whilst supporting the design and delivery of new staff training programs over the next 6-12 months.

Your role

As a Business change manager you will be required to:

• Compile and complete change management assessments
• Prepare risk mitigation tactics
• Create a plan of deliverable relating to change management levers
• Engage with the senior leadership team on a regular basis
• Work with the Programme and Project manager to integrate change activities into the overall plan
• Define, measure and analyse success metrics whilst monitoring the change projects progress

Skills/Experience

• Project Management knowledge or qualification
• Expert knowledge of the change management process
• Strong communication and confidence in articulating to a variety of internal/external stakeholders
• Strong relationship builder
• Ability to influence others to work towards the organisations long term strategy or vision
• Organised with strong planning and strategy tactics
• Must be a team player with an ability to work with multiple projects simultaneously

Essential

As a Business Change Manager you must have experience working on change/transformation projects within a Housing Association or Local Authority.

What you need to do now:

If you are interested in this role, click "apply" to forward an up to date copy of your CV or call us now on 02074198961.

Morgan Hunt is a multi award winning Employment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

This is an exciting opportunity to join the UK’s leading charity working to improve life after brain injury.

Headway is the UK-wide charity that supports people affected by brain injury. Through a range of frontline services run from its Nottingham base and working with our network of more than 120 groups and branches across the UK, it provides support, services and information to brain injury survivors, their families and carers, as well as to health professionals.

We’re looking to appoint a Network Support Manager in Northern Ireland to manages a series of support networks. You will support the Headway branch network and manage services across the acquired brain injury networks providing high-quality rehabilitation and support services to individuals, families and carers affected by brain injury. You will also manage a small team of regional service coordinators, counsellors and volunteers.

To meet the demands of this challenging yet rewarding role, you will need to be committed, enthusiastic, flexible, and have a passion for making a difference. A working knowledge and understanding of brain injury would be preferable but not essential, as long as you can demonstrate a desire to learn about its complexities and consequences. However, comprehensive experience of working within disability and health and social care would be advantageous.

We are looking for confident self-starters who have previous voluntary sector experience or who have an interest in working within a health or social care environment.

If you are interested in furthering your career and improving life after brain injury, we would like to hear from you.

Headway – the brain injury association is an equal opportunities employer.

Closing date for applications: Midnight, Wednesday 26th February 2020

Anticipated Interview dates: Tuesday 3rd and Wednesday 4th March 2020

• Annually: £29,500 - £33,245 plus London weighting (£3,366)

• Region: London

• Location: Weston House - London

• Department: Major Giving

• Vacancy Type: Permanent

• Working Hours Per Week: 35

• Closing Date: 23 February 2020

As a part of the Supporter Management Team, the Senior Prospect Development Manager will lead on strengthening and managing the processes, information and prospect pipelines that drive high value income; working alongside two Prospect Development Officers and the Bid Co-Ordination Manager.

The Supporter Management Team was created in 2017 to steward and grow the NSPCC’s high value audience, with dedicated functions in Engagement & Stewardship, High Value Communications, Due Diligence, and Prospect Research & Bid Co-Ordination – a team which, through donor insight and pipeline management, provides vital support to fundraisers, allowing them to deliver the best possible donor experience.

Through effective interpersonal and project management skills the Senior Prospect Development Manager will support fundraisers with their portfolios, and proactively steer business development projects to improve our ways of working. You will provide tailored donor insight and prospect management support, and liaise with senior colleagues to establish, embed and champion new ways of working across the Fundraising & Engagement Department.

The NSPCC is fighting for every childhood. Fundraising underpins our commitment to vulnerable children across the country, and our generous supporters account for almost 90% of the NSPCC’s annual income.

This role will work closely with the Bid Co-ordination Manager to make a significant contribution to developing and driving forward our Prospect Development strategy, and processes for supporting the growth of high value income from individuals and organisations.

BASE LOCATION: London, Waterloo, UK

REPORTING TO:  

Supporter Relations Coordinator

LINE MANAGEMENT RESPONSIBILITIES: n/a

Islamic Relief:

Islamic Relief is an international relief and development agency striving to alleviate poverty and suffering around the world regardless of colour, race or religion. Established in 1984 in response to the widespread famine in Africa, Islamic Relief has grown to be a key, well known and respected aid agency in disaster relief and the on-going development of people in over 25 countries.  It specialises in Education & Training, Health and Nutrition, Water & Sanitation, Income Generation, Orphans’ Support, Emergency Relief and Disaster Preparedness.  Islamic Relief is a member of the Disasters Emergency Committee (DEC) and is an implementing partner for DFID, ECHO, the World Food Programme and UNHCR.

PURPOSE OF DIVISION (IRUK)

Islamic Relief UK (IRUK) is a Strategic Business Unit (SBU) that is part of Islamic Relief Worldwide. IRUK’s focus is strengthening effective funding, mobilising for change through advocacy and awareness-raising and strengthening programme development and delivery. IRUK works with various partners and institutions, from governments, non-governmental organisations and local authorities to grassroots communities.

JOB PURPOSE:

To manage IRUK’s switchboard and phone enquiry system and to administer the entry of data on the fundraising database. This will include processing donations, updating supporter details and maintaining supporter records and ensuring that information held is accurate, appropriate and up to date.

BASE LOCATION: London, Waterloo, UK

REPORTING TO:  

Supporter Relations Coordinator

LINE MANAGEMENT RESPONSIBILITIES: n/a

Islamic Relief:

Islamic Relief is an international relief and development agency striving to alleviate poverty and suffering around the world regardless of colour, race or religion. Established in 1984 in response to the widespread famine in Africa, Islamic Relief has grown to be a key, well known and respected aid agency in disaster relief and the on-going development of people in over 25 countries.  It specialises in Education & Training, Health and Nutrition, Water & Sanitation, Income Generation, Orphans’ Support, Emergency Relief and Disaster Preparedness.  Islamic Relief is a member of the Disasters Emergency Committee (DEC) and is an implementing partner for DFID, ECHO, the World Food Programme and UNHCR.

PURPOSE OF DIVISION (IRUK)

Islamic Relief UK (IRUK) is a Strategic Business Unit (SBU) that is part of Islamic Relief Worldwide. IRUK’s focus is strengthening effective funding, mobilising for change through advocacy and awareness-raising and strengthening programme development and delivery. IRUK works with various partners and institutions, from governments, non-governmental organisations and local authorities to grassroots communities.

JOB PURPOSE:

To manage IRUK’s switchboard and phone enquiry system and to administer the entry of data on the fundraising database. This will include processing donations, updating supporter details and maintaining supporter records and ensuring that information held is accurate, appropriate and up to date.

KEY WORKING RELATIONSHIPS

Regular communication with line manager and SRU colleagues to ensure that the duties of the department are fulfilled effectively.

SCOPE AND AUTHORITY

The role is to manage the IRUK switchboard and enquiries via phone and email. Assistants will also be responsible for updating and maintaining supporter records on Raisers Edge database. Follow a routine in daily tasks set by the line manager. Ensure that the correct donation categorisation is allocated when processing donations. In addition, the job holder provides administrative support to the unit. Day to day database maintenance tasks, updating records and maintaining accuracy.

Assisting with the call centre during campaign season (Ramadan, Orphans, Emergency/DEC Appeals, Outbound calling campaign).

Scope of the Role:

• The role is to manage the IRUK switchboard and enquiries via phone and email. Assistants will also be responsible for updating and maintaining supporter records on Raisers Edge database. Follow a routine in daily tasks set by the line manager. Ensure that the correct donation categorisation is allocated when processing donations. In addition, the job holder provides administrative support to the unit. Day to day database maintenance tasks, updating records and maintaining accuracy.
• Assisting with the call centre during campaign season (Ramadan, Orphans, Emergency/DEC.

Responsibility for Resources:

• This role is responsible for ensuring that data on Raisers Edge is accurate, updated and accessible and managing the IRUK switchboard and enquiry line.

KEY ACCOUNTABILITIES

The job holder is accountable for fulfilling his or her roles and responsibilities in line with Islamic values and principles of fairness, humanity, honesty, respect and fair treatment of his/her colleagues and staff. The following are the main responsibilities that the role holder will be accountable for:

1. Managing the phone lines and online enquiry systems:

• To be the first point of contact for the callers of IRUK and ensure a high level of customer service is delivered and maintained
• To manage switchboard calls, deal with enquiries and the processing of donations efficiently whilst communicating professionally at all times
• To manage all the enquiries via the various email inboxes and postal enquiries
• Donor care of IR individual donors. This includes selection of suitable fulfilment in response to donations and the successful handling of any donor enquiries, instructions and complaints and communication with donors by mail, phone and email
• Achieve the best possible outcome for IR from each customer contact. This will involve pointing customers towards an engagement with IR that is the most suitable for the customer and the most beneficial for IR. Promote and effectively communicate Islamic Relief’s various projects, funds and campaigns including the Gift Aid scheme.

1. Receiving and processing donations

• To open post, to sort, batch and process supporter donations onto the database
• Maintaining mail statistic for donations received through the post
• Counting cash collections received Waterloo office
• Carry out banking for postal donations received through the departments
• Ensure all payments are processed, reconciled and banked within a secure environment, ensuring that credit card data is protected and held securely in-line with business rules
• Processing postal donations, Branch Receipt Books, Bank Transfers, Payroll Giving and CAF donations ensuring that the correct fund and appeal code is allocated to supporter records within agreed timescale
• Logging and processing the event forms from CFV team
• Following up with pledges made at events
• Setting up direct debits and standing orders
• Data cleaning: update on a regular basis supporter records with amendments such as ‘No Mailing’ status; identify duplicate records and incomplete address lines
• Keeping up to date with changes in procedures and processes in donation related work e.g. ways of capturing and entering data

1. Administration

• Filing Gift Aid Declarations, standing order mandates, direct debits and donation coupons
• Ensure all filing and paperwork storage is maintained to the highest standards
• Administration of Direct debit cancellations and amendments
• Administration of Standing order, Direct debit cancellations and missed payments.
• Processing Lodgements for Donation Station donations and Providing support and guidance to Donation Station users to enable them to process donations competently and correctly
• Handle enquiries relating to Donation Station processing
• Constantly monitor and look to improve the qualitative effectiveness of the work produced by the SCU team. This will include working on your own initiative to effect measurable improvements in supporter care and data quality
• Handle Waqf-related enquiries and ensure information is sent to and received from the Waqf Department in a timely manner, particularly where it affects Waqf donors
• Responsible for preparing acknowledgements, deeds, and reports to donors
• Contribute to the efficient running and good practice of the SRU Department and undertake other initiatives as required

1. Call Centre Supervision

• Assisting with the induction and training for volunteers.
• Managing the call centre during campaigns season. This includes working flexible hours to ensure sufficient supervision is provided (working unsociable hours during peak times as well as weekends.)

1. Project Work

• Be involved in department or organisation project teams or working groups where appropriate
• Providing additional support to the SRU team as and when necessary such assisting with departmental projects. E.g. DEC/Charity Week and working on orphans reports when requested

• Volunteer Management. This includes managing office volunteers and managing the pool of Live appeal Volunteers. Assist with the volunteer training, overseeing it on the night and arranging transportation when needed.

1. Project Work

• Effectively deal with complaints, ensure learning from complaints is taken on board. Implement and develop processes for monitoring and report against IR’s centralised complaints procedure

• Work closely with key departments within IRUK to ensure that all communications to supporters is kept up to date and that service to supporters is co-ordinated and continuous.
• Participate in meetings requested by line manager and to ensure that decisions from any meetings are followed up
• Liaise with relevant external organisations as and when required
• Work flexibly according to the demands of the organization and carry out any duties with the competence of the post holder, assigned by the Supporter Relations Coordinator including managing and taking part in Live appeals when required
• Contribute to the effective and efficient running of Islamic Relief as appropriate Participate, as appropriate, in Staff forums and Meetings
• Adhere to Islamic Relief’s Policies and Procedures

1. General Duties

• Be flexible within the broad remit of the post
• Comply with organisational policies and practices
• Encourage effective cross departmental working through personal example
• Keep professional knowledge and expertise up to date
• Attend internal and external meetings as required and contribute positively.
• Undertake any other duties commensurate with this post as reasonably requested by the line manager
• Represent Islamic Relief to the wider community as appropriate to role and authority
• Treat all colleagues, volunteers and members of the public with dignity and work within and adhere to Islamic Relief’s equal opportunities statement and polices.
• Ensure professionalism and credibility at all times.
• Undertake any other tasks or projects as deemed appropriate by line manager within the scope of the role.
• To upkeep the reputation and values of Islamic relief at all times.

PERSON SPECIFICATION

It is essential that the post holder shows a good understanding and empathy with the Islamic values and principles as well as commitment to Islamic Relief’s vision and mission.

Essential Criteria:

Experience

• Demonstrable experience in a similar role
• Experience of using databases
• Excellent telephone manner
• Experience of working with sensitive information

Skills, Knowledge and Attributes

• Good levels of computer skills with experience of working with databases and competent in Microsoft Office applications such as Word and Excel.
• Fast and accurate data entry skills
• Good standard of numeracy
• Proven administrative skills
• Good written skills
• Ability to work in a methodical manner with attention to detail
• Ability to organise and prioritise own work and meet deadlines
• Must be a team player as well as being able to work on own initiative
• Strong empathy for the aims and work of Islamic Relief
• Knowledge of Data Protection Act

Desirable Criteria:

• Experience of working with volunteers

Personal Qualities

• A genuine passion for making a difference
• Understanding of and affinity with Islamic Relief values

Other requirements

• Willingness to work longer hours, including weekends, during peak campaigns and emergencies.