Supporter Manager Jobs
ROLE
Stella Maris is growing as a charity, in terms of income generation and new programmes of activity around the world. To help support this development, we have created this new important role. The Fundraising & Communications team at Stella Maris comprises about 12 staff members (some full time; some part time). The team and the charity have now reached the point in their evolution where we need to appoint a Major Donor Manager. This post holder will offer excellent stewardship to our existing Major Donors. He/she will also help to identify and cultivate new potential Major Donors from within and outside our existing pool of individual donors. He/she will substantially grow the Major Donor income stream for the charity. He/she will cultivate and steward Major Donors to give in new and more impactful ways, will increase giving levels, will increase the number of Major Donors, and will create lasting and meaningful relationships with our most committed and generous supporters. This is an exciting opportunity for a dynamic, motivated and effective Major Donor fundraiser. The postholder will help us, as a leading maritime charity, to achieve our mission to support seafarers, fishers and their families around the world.
MAIN PURPOSE
The Major Donor Manager, reporting into the Director of Development and working with some guidance from the Head of Major Gifts, will maintain and grow a stable pipeline of income from Major Donors. He/she will secure unrestricted and restricted income from a portfolio of Major Donors to support the activities of the Stella Maris network in the UK and overseas. He/she will produce cultivation plans for individual Major Donors, meet them, craft tailored applications and reports for them.
DUTIES AND RESPONSIBILITIES
1 Manage relationships with a portfolio of Major Donors in accordance with the Charities fundraising strategy and giving programme activity.
2 Establish individual donor cultivation, engagement and stewardship strategies, ensuring each prospect and existing donor has an appropriate communications and cultivation programme in place.
3 Ensure that donor profiling and research activity is undertaken on existing and potential Major Donors (within data protection regulation guidelines) in order to enhance and develop relations.
4 Identify potential Major Donors from within the Mid-Value Donor portfolio and help graduate them up to Major Donor giving levels.
5 Working with the Governance and Executive team, conduct meetings and visits with individual Major Donors around the UK.
6 Accompany Major Donors on port visits within the UK and possibly abroad.
7 Craft carefully tailored applications, thank you letters and reports for Major Donors.
8 Support other senior staff and stakeholders, such as Trustees, in cultivating relationships with Major Donors by providing research and other information as required, and bringing them to meetings with Major Donors when appropriate.
9 Build and cultivate relationships with intermediaries, e.g. wealth advisers, lawyers.
10 Arrange events for Major Donors.
11 Ensure that all activity is recorded accurately on the charity’s Customer Relationship Management database, and that actions are undertaken in a timely and professional manner.
12 Extract monthly reports on activity levels with Major Donors, e.g. number of contacts, meetings, asks, etc., and circulate this internally to selected senior staff members.
Closing date for applications 2359 hours on 25 April.
Short listing 29 – 30 April.
Candidates notified of shortlisting results 2 May.
1st Round of Interviews in London 7 May.
2nd Round of Interviews (if required) 8 May.
Candidates notified of outcome 10 May.
Battersea is an ambitious and exciting place to work; our brand, marketing campaigns and expert care for dogs and cats in need help us to stand out in the sector.
Battersea’s Insight & Impact team proudly inspires and empowers colleagues in all teams to make confident and evidence-based decisions, that ultimately drive positive impact for dogs and cats everywhere.
As a Research & Insight Manager, you will foster this culture by developing and communicating compelling insights based on robust methodologies and creative approaches to data collection, analysis, and reporting.
About us
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love and expert care and get to know their characters and quirks so we can find them a new home that’s just right for them.
All the knowledge we gather in our centres helps us to improve the lives of the animals we’ll never meet, through our work with other rescue organisations and charities. We also help people make informed choices when getting a pet, we provide training and welfare advice, and we campaign for changes in the law when we see that dogs and cats or their owners deserve better.
Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
The Marketing and Communications Department
Battersea’s Marketing & Communications department is responsible for communicating the breadth of the organisation’s work in an engaging and memorable way. Though our award-winning campaigns, we use our influence to affect change for dogs and cats within and beyond our gates; building Battersea’s reputation on a national and international scale. Our work involves everything from innovative integrated advertising campaigns to rehome our animals, to supporting other departments with their strategic objectives. We also manage Battersea’s online communities, offer brand guidance, deliver innovative digital activity, and manage internal communications, ensuring that staff and volunteers stay informed and engaged. The department’s ultimate goal is to raise awareness of Battersea’s work, so we can be here for more dogs and cats.
What we can offer you
We offer our employees a wide range of benefits to reward them for the value that they bring to Battersea, to support them in their work, to help improve their health and wellbeing, and maintain a healthy work-life balance. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
- Annual interest-free season ticket loans
- Discounted gym memberships and cycle to work schemes
- Life insurance
- Support for your professional and career development, including access to digital and in-person training programmes, a wide range of tools and resources, leadership and management training, mentoring and much more.
Hybrid working policy
We operate a hybrid working model, with our office-based staff splitting their time between site based and home working. We believe this enables our office-based staff to maintain the benefits of home working, while allowing for collaboration and interaction with our animal-facing staff and maintaining a connection to our cause. As such, you’ll be expected to work in our Battersea office for at least 50% of your working week.
Equality, diversity and inclusion at Battersea
At Battersea, we are committed to providing equality of opportunity, and developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.
By hearing from and valuing different experiences, perspectives and contributions, we know we can provide the best expert care for every dog and cat who needs us. We particularly welcome applications from people with disabilities and from members of minority ethnic communities, who we know are currently under-represented at Battersea.
As a Disability Confident Committed employer, we're happy to discuss any support or personalisation you may need during your application and/or interview process as part of our workplace adjustments.
Closing date: 9th April 2024
Interview date(s): w/c 15th April 2024
If you think you’re a good fit for the role, and you’re passionate about dogs, cats and our work, then we’d like to hear from you.
For full details, please download our recruitment pack.
To apply for the role, please click the button below. All applications must be submitted before the closing date advertised; we reserve the right to close the vacancy early if a high volume of applications is received.
The client requests no contact from agencies or media sales.
UNIVERSITY OF OXFORD
Prospect Research Manager
We are seeking an accomplished and committed person to join us in the role of Prospect Research Manager.
Based in the University of Oxford’s Development and Alumni Engagement department, the Prospect Research Team drives the ambitious fundraising activities of the University. It does this in a number of ways, and the major focus of this role is on the team’s work in carrying out due diligence research as part of the University’s donations acceptance process.
About the role:
Reporting to the Head of Prospect Research and working alongside two other Prospect Research Managers in a wider team, the postholder will play a key role in overseeing our crucial work in this area. The role also offers the opportunity of line management responsibilities.
This is an opportunity to develop your career in the context of a busy, capable and friendly team, which also works on identifying new potential donors, and providing insights to build relationships with our supporters. We support a diverse set of fundraising priorities, on themes ranging from innovative medical and scientific advances, to widening access to our University, to supporting world-class museums.
About you:
We are looking for someone who brings substantial experience of prospect research and due diligence in a fundraising context, successful experience of supervising the work of others and of allocating resources, and the desire to work collaboratively and build positive relationships with colleagues in the team and across the wider University.
Other qualities that candidates will need include a commitment to providing a high-quality service; outstanding research and written communication skills; attention to detail; knowledge of current affairs; and an adaptable approach.
What We Offer:
As an employer, we value the wellbeing and development of all our employees. We offer a comprehensive range of benefits, including:
- 38 days annual leave (including public holidays)
- Hybrid working arrangements for a healthy work-life balance
- Extensive personal and professional development opportunities
- Membership of CASE to support your professional development as an educational advancement professional
- Supportive childcare services and other family-friendly leave schemes for working parents, guardians and those with caring responsibilities
- Generous family leave for pregnancy, adoption, paternity, and shared parental leave
- Excellent contributory pension scheme for your financial future
- Salary sacrifice scheme for additional savings
- Subsidised sports centre membership to promote well-being
- Cycle loan scheme to encourage sustainable commuting
- Discounted bus and transit travel
In addition, you will have access to a vibrant community with social groups and sports clubs fostering an inclusive atmosphere.
Application process:
- Click the link to ‘Apply’ and follow the on-screen instructions. You will be taken to our online Applicant portal to apply to vacancy 171887.
- Applications should consist of a full CV and a letter of application (maximum of 2 pages), in PDF format, outlining your motivations to apply for this role, your relevant experience and how you meet the criteria of the person specification.
Only applications received before 12.00 noon on 15 April 2024 can be considered.
Interviews are currently scheduled to take place week commencing 26 April 2024, in person in Oxford.
Development and Alumni Engagement is committed to having a team that is made up of diverse skills and experiences. We encourage applicants from all sectors of the community and are especially keen to encourage candidates from under-represented groups to apply.
The client requests no contact from agencies or media sales.
Do you have a passion for projects and a desire to tackle financial insecurity? Turn2us is looking for a Project Support Officer to support data, impact, digital, planning, and innovation projects.
Turn2us is a national charity tackling poverty and the structural causes of poverty. We work with co-producers and partners to provide people in financial crisis with the means and agency to get back on their feet, build resilience, move forward with their lives and thrive.
As an equal opportunities’ employer, we are committed to equality, inclusion and diversity and the value people from different backgrounds bring to a team. If like us you believe everyone has the right to have enough to live on, and you are ambitious about eradicating poverty, join us and build your career with a charity dedicated to ensuring dignity and equity for all.
Impact & Innovation works with our colleagues and partners, using our expertise to drive best practice, find innovative solutions and scale learning. We create infrastructure to increase Turn2us’s impact, improving financial security for all.
The Project Support Officer plays a key role ensuring projects are delivered in an effective and timely way. Working with project managers across the directorate, you will have to be responsive, flexible and adaptable to change, as well as an excellent communicator who builds high-quality relationships.
If you want to be part of tackling the causes and symptoms of financial insecurity, please apply to join our team.
We offer flexible working patterns, both in terms of hours and remote working. Please note that all employees are contractually required to work from the office a minimum of 4 days a month. Some roles may be required to be in the office more often than others and this will be agreed with the hiring manager upon starting at Turn2us.
Please note that all job offers are subject to 2 – 3 satisfactory references and a disclosure satisfactory to Turn2us from the Disclosure & Barring Service (DBS).
How to apply
Then, the next steps will be:
- You will then be asked to submit personal details including diversity data. All diversity data will be treated as confidential. Those involved in the selection process will NOT have access to it. The information given by candidates will be solely used for the purpose of improving the recruitment process.
- As part of the application process, you will be asked to complete some questions which are linked to the requirements of the role. These will be blind-reviewed, and the scoring of these will determine whether you move forward in the process.
- The closing date for applications is 19th April 2024 at 11:59PM.
Please let us know if you will require any special provision as a result of any disability should you be called for interview.
Turn2us is an equal opportunities employer and welcomes applications from members of all communities. It is committed to equality of opportunity, inclusion and diversity. We encourage and welcome applications from all parts of the community regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Turn2us wants to enable an environment where everyone is kept safe from harm and can thrive. We are committed to safeguarding everyone involved in our charity and the work we do. You can read a safeguarding policy on the Turn2us website.
If you join us at Turn2us, you will start on 25 days annual leave per annum (prorated for part time workers). Each year in the month you joined, you will receive additional day of leave up to a maximum of 30 days. On top of this you will receive bank holidays. The charity also offers 2 volunteering days per year to allow staff to gain experiences and skills outside of work for example at a food bank or becoming a trustee at another charity.
We offer flexible working patterns, both in terms of hours and remote working. Please note that all employees are contractually required to work from the office a minimum of 4 days a month. Some roles may be required to be in the office more often than this and this will be agreed with the hiring manager upon starting at Turn2us.
Please note that all job offers are subject to 2 – 3 satisfactory references and a disclosure satisfactory to Turn2us from the Disclosure & Barring Service (DBS).
The client requests no contact from agencies or media sales.
WEBSITE AND CONTENT MANAGER
Full Time, 35 Hours per week
(Monday to Friday, 9am to 5pm)
Salary Range £31,500 to £33,000 per annum (Depending on Experience)
Based at The Frances Hay Centre, Banbury with the possibility of hybrid working
We are looking for a creative and experienced individual to lead us through a period of continuous improvement and development across our website.
Role purpose
The Website and Content Manager is responsible for attracting and converting audiences through our website (WordPress) through the day-to-day operational management of content and features, including data insight, analysis, testing and measurement. Critically and fundamentally, it is expected that the postholder will drive improvements to the accessibility and inclusivity of our website and content.
About us
At Dogs for Good, we believe that dogs, and the bond we share with them, can help people lead happier, healthier and more independent lives. This is an exciting time to join the organisation as we embark on a bold, new strategy to move to a more community-led model, alongside a greater emphasis on training, education and advocacy. Over the next five years, this will increase the impact in our three priority areas – improving the quality of life for people and dogs; increasing the understanding of the value of connection with a dog; and creating a more inclusive society.
Why work with us?
We know how competitive the market is for hiring multi-skilled digital leaders who can simultaneously spot an opportunity to improve conversions on a website, have a conversation in Plain English with a developer and influence a team to get behind them… however, how many employers can offer daily puppy content? SO MANY PUPPIES!
On a serious note, we are looking for someone to join our small but dedicated communications team at a time when we are preparing for a website refresh (Discovery is due to complete imminently followed by Build) and we want to make sure that we optimise every piece of content and every feature available in the long-term. We know that this takes dedicated resource and continuous improvement.
Salary – £31,500 – £33,000. In addition we offer a range of great benefits, including 25 days annual leave, plus additional time off between Christmas and New Year (and not working your birthday!); a generous contributory pension scheme; hybrid working, a great office environment (that’s also shared with our dogs) on the edge of Banbury.
To apply, please send a copy of your CV with a covering letter explaining why you are right for this role in accordance with the Selection Criteria, Please note we cannot consider your application for this vacancy without a completed Equal Opportunities Monitoring Form. If we receive your Covering Letter and CV without the Equal Opportunities Form, your application will not be considered in the short listing process.
When you send your application email, please make it clear which vacancy you are applying for.
Recruitment timeline
Closing date for applications – noon on Monday 22 April
1st interviews will take place via Microsoft TEAMS on Wednesday 1 May
2nd interviews will take place at our Centre in Banbury on Wednesday 8 May
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Job title: Supporter Care Officer
Reporting to: Fundraising Manager
Terms: Permanent Contract, 25 days Holiday (exc. Bank Holidays) pro rata, 5% pension contribution.
Place of work: Our central office (Bristol) with some hybrid working optional and occasional visits to our Plymouth and Bristol warehouses
About FareShare South West
FareShare South West is the region’s largest food redistribution charity. We take good-to-eat surplus food that would otherwise go to waste, and share it with over 400 charities, schools and community hubs across the south west, joining the dots between food waste and hunger and transforming an environmental problem into social good.
Purpose of role
FareShare South West’s (FSSW) fundraising strategy and income streams have developed and diversified rapidly in line with major growth since 2017. Individual giving (IG) became a new major fundraising stream for us during the pandemic and is essential for ongoing sustainability as we expand and launch new programmes and operations to fight hunger and food waste.
The Supporter Care Officer (SCO) is responsible for all donor support processes, systems, strategies and individual giving fundraising appeals, which ensure we have excellent relationships with our donors to retain and grow our IG income. Powerful narratives, storytelling and engagement with donors is crucial to ensure that our funding need and impact is shared with supporters.
The SCO will work with the Fundraising Manager (FM) and Chief Fundraising and Communications Officer (CFCO) to grow our major donor, regular giving, appeal and legacy income alongside sustaining our irregular giving and Gift Aid income. The SCO will work with the Fundraising Assistant to thank supporters, record donations and support individuals with their own fundraising events.
The pay scale for this role reflects that we're open to applications from experienced Supporter Care and Individual Giving fundraisers, and also those looking to move into the sector who have transferable skills.
The client requests no contact from agencies or media sales.
We're looking for four kind, compassionate and resilient Support Workers to join our Learning Disabilities service in Hammersmith & Fulham.
£27,352.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Specialist Support Workers within Look Ahead are required to have either an extra dimension of experience or a higher qualification level as determined relevant for the particular post. Specialist Support Workers provide information, social inclusion and vocational opportunities to support people to recover and stay well; exercise choice and control in their care and lives; and participate on an equal footing in the community. Support is also provided to develop a model of re-enablement towards self-advocacy, self-management and empowerment, incorporating the principles and practice of recovery, co-production and peer support.
This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.
What you'll do:
* Building supportive, trusting relationships with customers and creating a positive atmosphere
* Carrying out holistic assessments of new customers which incorporate relevant statutory referral information
* Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
* Create support plans for providing appropriate services based on on-going assessment and reflecting the services and resources available to enable customer to progress in their recovery
* Ensuring ongoing assessment and management of risks associated with customers within an attitude of positive risk taking
* Provide support and access to relevant services to enable customers to continue their recovery and empower customers to self-manage their medication regimes through individual re-enablement programmes and informed decision making
* Undertake support work in partnership with external stakeholders to compliment their interventions
* Developing productive relationships with partner organisations to improve service outcomes
* Demonstrate strong commitment to the functioning of the staff team and to support colleagues in providing a high level of service and safety to customers
* Involving customers in the design, development and delivery of the service
* Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
* Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
* Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
* Exudes a warm friendly presence and open behaviour
* Prefers working as part of a group or team
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
* Has a practical and logical mind and is naturally well organised
* Thrives on change and enjoys dynamic diverse environments
* Is confident with high levels of self-esteem
* Is respectful, articulate and sensitive in style of communication
* Is motivated towards excellence and improvement of personal performance with a can do attitude
* Ability to cope positively with challenging and diverse behaviour
What you'll bring:
Essential:
* NVQ Level 2/3 or equivalent with some or equivalent sector work experience
About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see our website for full job description.
We're looking for three kind, compassionate and resilient Support Workers to join our Mental Health service in Newham.
£27,352.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Successful candidates will be given the opportunity to join a busy, dynamic and engaging team working in Newham. Support Workers enable people with particular needs to manage their tenancies and live independent lives of their choosing in the community and move towards greater independence by providing a flexible and individually tailored support package. Support Worker will give practical support to help people maintain their tenancy, stay well, exercise choice and control in their care and lives and participate in the community. Support is also provided to develop a model of re-enablement towards self-advocacy, self-management and empowerment, incorporating the principles and practice of recovery, co-production and peer support.
The service includes four sites and form a mini pathway of higher, medium and move on support accommodation.
The shift pattern for this role consists of three shift timings at: 9.00 - 17.00, 12.00 - 20.00 and 14.00 - 22.00. This includes weekends and bank holidays.
This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.
What you'll do:
- Undertake key-working responsibilities for a caseload assigned by the Senior Support Worker/Team Leader/ Contract Manager. Creatively working to engage with customers.
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions. Promote positive risk taking.
- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
- Building supportive, trusting relationships with customers.
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities.
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation.
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards.
- Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can-do attitude
- Has the ability to cope positively with challenging and diverse behaviours.
What you'll bring:
Essential:
- Adept use of Microsoft programmes and an ability and willing to learn how to use new recording and reporting softwares.
Desirable:
- Experience working in Mental Health
- Experience working in supported accommodation.
- NVQ Level 2/3 or equivalent with little or some previous relevant sector work experience.
About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see our website for full job description.
About the role
We are delighted to share a fantastic opportunity to join the HiA UK Supporter Relations (Fundraising) team.
You will be a key member of the team, working closely with the Head of Supporter Relations and Communications Lead. You will be the first point of contact for our supporters, providing a nurturing approach through regular engagement, encouragement and general support to those who give.
In the world of fundraising, is it important to understand that ‘the supporter is not chosen by us, but they choose us’. With this in mind, your role is an essential part of us showing our appreciation and in turn, encouraging our supporters to continue to engage and give through our donor journey plan.
You will coordinate activities in all areas of Supporter Relations such as raising awareness, fundraising activities, managing and attending events. You will provide essential administrative support through financial and data management. Full training will be provided, if necessary.
About you
For this role, you would need to be someone with a passion for those who have suffered homelessness and be completely aligned with our values, vision and mission. You’ll have excellent administration skills, an eye for detail and the ability to adapt to a fast-paced workplace where every day brings new challenges and tasks. We value good listening skills, the ability to work in a flexible team and learn new skills and initiative to work independently.
We love diversity and we value your unique skills, strengths, knowledge and experience. Becoming one of our team may realise your potential, helping us to raise our performance in empowering those we serve.
In return, we will provide support and training for fundraising in the charity sector.
About us
Our model provides not just shelter and housing know-how, but also the friendship of a church. Together with over 100 churches, we provide direct support to over 350 people on any one night, many of whom others have given up on. They all require not only housing, but holistic support.
Our vision is for every church to lovingly provide the homeless with a home. The tragedy of homelessness is in every community. We believe that with our help, every church can do something about it.
Our aim as the Supporter Relations team is to nurture and encourage supporters, provide resources and support for those who wish to fundraise on our behalf and create partnerships; resulting in financial and engagement support enabling Hope into Action to achieve our vision.
The client requests no contact from agencies or media sales.
We're looking for a kind, compassionate and resilient Night Support Worker to join our Emlyn Gardens service in the London Borough of Hammersmith & Fulham.
£27,352.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Night Support Workers enable people with particular needs to manage their tenancies and live independent lives of their choosing in the community. Night Support Workers are responsible for ensuring continuity of a support service at night and for keeping customers and the building safe.
This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.
What you'll do:
Building supportive, trusting relationships with customers and creating a positive atmosphere
Working proactively with other members of the team to handle the service caseload and administrative responsibilities
Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals
Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
Providing support with daily living activities, including practical assistance to support customers to independent living e.g. budgeting, cooking, establishing a night time routine
Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene
Assisting in the recording and reporting of customer incidents
Managing customer referrals, completing assessments and obtaining and maintaining all relevant paperwork
Developing productive relationships with partner organisations to improve service outcomes
Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
Involving customers in the design, development and delivery of the service
Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc.
Taking on shift leading responsibilities by coordinating and leading shifts in the absence of a manager
Being responsible for the handover of key information between shifts
Adhering to all other Look Ahead's policies and procedures
Engaging in learning and development activity to increase knowledge and skills
Undertaking any other duties consistent with the grade and nature of the post as assigned by the Service Manager/Deputy Manager
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Exudes a warm friendly presence and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Able to apply the right balance of care and support dependant on the needs of the customer
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviour
Ability to adhere to Look Ahead's professional boundaries policy
What you'll bring:
Essential:
NVQ Level 2/3 or equivalent with some previous relevant sector work experience
About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Fuel Bank - Support Administrator
Location – Remote based role with occasional travel to the Midlands for team meetings & training.
Hours – Part & Full Time Positions. F/T – 37.5 hours Monday to Friday. P/T 20+ hours flexible Monday to Friday to suit the needs of the charity and individual’s work life balance.
Salary - £11.55ph (salary review’s to be conducted in April 2024).
Are you a confident communicator with strong administration skills? Are you happy to work in a busy reactive role processing queries and applications? Are you flexible, empathetic and able to deliver great customer service to our clients via email and telephone interactions?
Fuel Bank Foundation is the only UK charity to focus on the challenges of people living in fuel crisis. We provide emergency financial support through our network of partners who identify people who cannot afford to pre-pay for their energy.
As a Support Administrator, you will work closely with the team to support the communications through the email inbox, holding telephone assessments and by the processing of queries and applications. You will also work closely with other departments within the charity and ensure clear and consistent communication is delivered and additional support is given where needed.
Some of your duties and responsibilities include:
· Manage the daily queries that are received into the team’s inbox.
· Holding telephone assessments to establish the support needs of the client.
· Request additional information as required in regard to applications.
· Liaise with partners and applicants to ensure all relevant detail is given and gathered.
· Update inhouse systems and Excel spreadsheets.
· Monitor progress rates of applications and where communication may be needed.
· Ensuring all data is correct so that Internal departments can trust the integrity of the data on the company’s system.
· Escalate any queries where needed to other members of the team.
· Build relationships with key partners via calls and emails.
· To assist with all associated administration.
· Ensure the smooth running of each application.
· Liaise with internal departments regarding follow up communications.
· Produce reports where required for senior team.
· Accurate electronic filing of documentation.
The person for the role will:
· Have excellent interpersonal skills and be able to adapt the way you communicate to suit different situations.
· Have excellent written and verbal communication, with telephone customer service experience.
· Have strong empathy skills with real life skills to deal with sensitive situations with compassion and understanding.
· Have a passion for working in this area of support work.
· Have knowledge of internal IT software operating systems preferable.
· Have a good understanding of Microsoft Office particularly Excel and Outlook
· Be an effective communicator.
· Have effective problem-solving skills.
· Have the ability to manage workload effectively and prioritise.
· Be an effective decision maker.
· Have the flexibility to support customers and partner communications.
· Have great attention to detail.
· Be results focussed.
· Hold high personal values.
· Be organised.
· Have a continuous improvement mind-set.
· Be a great team player.
An understanding of the energy or this charity sector would be desirable but is not essential.
What will you receive in return:
· Support from a team of like-minded individuals who will support you to succeed in the role.
· Annual leave entitlement of 27.5 days (FTE), plus bank holidays plus the option to buy/sell extra days.
· A flexible working week to ensure work life balance.
· Enhanced pension contributions.
· Equal opportunity employers.
· Full onboarding programme with ongoing training and development opportunities.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
At Supportability we are a charity providing opportunities and support for disabled adults and children to enable them to lead the life they want. We focus on valuing people, teamwork, being competent and responsive and these values underpin everything we do to make life better for the people we support.
‘Celebrating Supportability at 70’ is a Heritage Fund funded, fixed term project that investigates, describes and explains the heritage of Supportability to the people we support and the wider community.
Do you have what we are looking for?
The role will include working with volunteers, people we support and their families and the wider community in order to examine, preserve and interpret significant documents that relate to the charity’s 70-year history. It will also include researching further into other local archives and recording memories and experiences of both past and present stake holders. This will then be pulled together into an exhibition detailing the full history of Supportability, which will take place at a local library. Learning and historical materials from the project will also inform a digital timeline (web design/development will be externally commissioned) hosted on our website.
To ensure the project is accessible to the people we support the role will also involve organising (alongside our service managers) inclusive heritage themed events.
We aim to give people in the local community and beyond a greater knowledge of the history of disability support in Stockport and the part Supportability has played in that journey. Ultimately the project will be evaluated to ensure the outcomes and terms of the Heritage Lottery grant are met.
In return you can expect the following from us:
– 30 days holiday rising to 40 days with service (inclusive of bank holidays and pro rata for part time staff)
– Induction and Training Programme
– Pension
– Occupational Sick Pay
– Healthcare Cash Plan
All posts are subject to pre-employment checks, including a DBS check and satisfactory references.
If you are interested in applying for this role, please submit your CV and a covering letter evidencing how you meet the person specification.
The Closing Date for applications is 5pm on Friday 12th April 2024
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
If you are interested in applying for this role, please submit your CV and a covering letter evidencing how you meet the person specification.
Are you an experienced Fundraiser looking for a new challenge?
We are offering an excellent opportunity for a Fundraiser with ambition and a broad knowledge to take their career up to the next level.
People to Places is a charitable organisation based in the Royal Borough of Windsor and Maidenhead, UK. It provides a community transport service for residents of the area who have transportation and/or mobility issues due to age, sickness or disability (mental or physical), poverty, or because of a lack of adequate and safe public transport services. With a fleet of minibuses specially adapted to assist people with mobility equipment or additional mobility needs, People to Places delivers high-quality services aimed at improving social inclusion and accessibility. In addition, we also provide Shopmobility services in Windsor and Maidenhead town centres, this service provides the loan of wheelchairs and mobility scooters to people with limited mobility, to help them shop and access leisure and commercial facilities within the area.
We’ve been fundraising since 1988, but this newly created role allows you to consolidate our past successes, significantly diversifying and enhancing the quality and value of our supporter base.
As a senior manager in the organisation, this post gives you the opportunity to develop our support for local people who are lonely, isolated and with little or no mobility. Therefore, you will contribute to enhancing the organisation, as well as playing a critical fundraising role.
You are ambitious, with the drive and expertise across a range of fundraising activities. So, you will have:
- Experience with identifying funding opportunities, particularly through grants, maintaining a pipeline of opportunities, taking a creative approach to problem solving, to capitalise on opportunities.
- A good track record of achieving fundraising targets, generating income through a range of sources including Trusts/high net worth individuals, Corporate Partners and Commissioned Services.
- Excellent communication skills, including verbal and written, with the ability to create compelling cases for support and delivering impactful presentations that tell stories and lead to new supporters getting involved.
- A strategic and evidence-led approach to measure impact and influence change, with strong influencing skills in a range of settings.
- Nurturing and growing relationships with a range of stakeholders and able to quickly build trust and confidence including working with and building strong, positive relationships with Trustees and our keen volunteer base.
With excellent organisational and prioritising skills, risk management and decision making, ideally you will have team leadership experience including volunteer management or delivering fundraising through the use of volunteers. An understanding of the needs of people with mobility issues and disabilities is desirable but not essential.
Location: Our main office is located in Maidenhead and we have Shopmobility offices in Windsor and Maidenhead that may also be used.
Hybrid working is available, in the context that, initially at least, this post needs to be highly visible, both internally and externally.
Hours: 37.5 hours per week Monday – Friday including some evenings and weekends
Delivering Independence and Tackling Isolation
The client requests no contact from agencies or media sales.
The purpose of the role
This is an exciting opportunity to play a crucial role in the theatre’s new Stories Start Here campaign, building on our successful major donor fundraising programme. As the key relationship manager for a portfolio of some of our closest and passionate supporters, the Major Gifts Manager makes a vital contribution to this growing income stream. By identifying, cultivating, soliciting and securing major gifts of £25,000 and more, and working collaboratively across the department with other fundraising teams, there is lots of scope to build on your existing fundraising experience to develop an engaged and generous portfolio of major donors.
The successful candidate will have the following:
- Experience in a fundraising capacity, with a successful track record of meeting targets and personally soliciting and securing 5-figure+ philanthropic gifts.
- Evidence of relationship management to proactively develop a portfolio of prospects employing creative strategies to engage them.
- Demonstrable prospect research skills.
- Evidence of ability to write persuasively, and experience of creating compelling fundraising materials.
- Excellent interpersonal skills with the necessary listening, facilitation, negotiation, and diplomatic skills to represent the NT, and to achieve immediate credibility and influence with high net worth individuals, and internal and external stakeholders.
If that sounds like you, this may be the role for you!
Working with us will give you...
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Complimentary staff tickets for shows and NT Talks and Events, subject to availability and policy.
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Discounts in the NT’s bars, cafes, restaurants, and bookshop, as well as in local businesses (from Wagamama to local childcare providers & gyms on and around the South Bank)
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Access to interest-free season ticket loan and Cyclescheme partnership
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Pension schemes with Legal & General and NEST
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Sabbatical option, subject to agreement and policy
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Generous sick pay
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Family-friendly employer with supporting policies
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Hybrid and flexible working, subject to agreement and policy
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Training and Development Programme via e-learning platform, and specialist in-person training relating to role.
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On-site Occupational Health and welfare support
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Free-to-access Employee Assistance Programme, enabling counselling and mental wellbeing support, financial and legal advice, and advice on caring responsibilities.
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On-site staff canteen and bar
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Staff networks including Amplified: The Ethnically Diverse Network; Disability Staff Network; LGBTQ+ Network; Parents and Parents & Carers Network
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The NT is also a member of Parents and Carers in the Performing Arts (PiPA)
Please note
The closing date for the receipt of a completed application is Monday 8th April 2024 at 12 noon.
We support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. As users of the disability confident scheme, we guarantee to interview disabled applicants who meet the essential criteria for our vacancies.
People Department 2024
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are Made in Hackney
Made in Hackney started life in 2012 as a community cookery school working across London with the mission of tackling the climate crisis, health inequalities and bringing communities together using the power of plants. We provide diverse culinary education, inspiration and support networks needed to ensure no one is left behind in the transition to a plant-centred, planet-friendly diet.
When you join Made In Hackney – you become part of a pivotal movement where a new type of food culture is being formed with care, compassion and justice at its core.
We are seeking a highly motivated and strategically minded individual to become our Operations Manager. You will have experience of working in a senior role in the areas of operations, HR and governance. You will help the charity comply with health and safety requirements, safeguarding best practice and data protection and lead in developing organisational policies.
You will have a passion and flair for improving operational processes and efficiency, administering CRMs, and monitoring and evaluation to ensure we operate in the most effective way. You will not shy away from problem solving operational challenges and thrive in supporting the core team (of 10 staff) to ensure the smooth running and ongoing development of the organisation. We appreciate you may not have all the experience outlined in each category below but if you excel in a few key areas please still apply.
The experience of working for Made in Hackney is varied, unique and rewarding. There is plenty of room for the successful candidate to be creative and bring new ideas for developing services.
Responsibilities include:
HR & Training
- Lead the organisation’s HR function, keeping abreast of latest guidance in employment law and HR legislation and act as the lead liaison with Croner external HR support;
- Ensure employment practice is legally compliant and fair (including management of recruitment, selection and onboarding, flexible working, diversity & equal opportunity, disciplinary/grievance, termination), with a focus on being a fully inclusive employer;
- Oversee monthly staff salary payment and coordinate with external payroll provider;
- Oversee arrangement and monitoring of staff training and lead on implementing staff wellbeing initiatives eg. socials, team building days etc;
- Coordinate regular team meetings and arrange meeting venues where necessary, to ensure effective communication and mutual support.
- Oversee any organisational structure reviews and ensuring a system is in place for staff to receive regular and motivational feedback, and feel supported and able to perform their role;
- Review, update and create risk assessments and organisational policies on a regular basis to incorporate latest government guidance and legislation (eg. Health & Safety, Safeguarding) and ensuring they are reviewed by the Board on a regular basis;
- Lead on organisation’s DBS process, supporting core team to keep an overview of outstanding DBS checks needed in their project teams;
- Act as MIH’s Safeguarding Lead – conducting regular reviews of safeguarding policy and procedures, overseeing safeguarding training for staff and volunteers and completing regular refresher training to comply with best practice;
- Data Protection Lead - ensuring Data Protection Policy is updated and adhered to by everyone in the organisation, regularly updating and responding to any data breaches;
Salesforce Admin
- To be the main point of contact for technical support and training needs for core users, and to develop the Salesforce platform to improve organisational efficiency, relationship management and income generation. Training will be provided to support this role.
- Act as the system administrator and manage admin functions including assigning new users, creating reports, dashboards, surveys and application forms etc;
- Onboard and train new users, and grow level of expertise among the core team;
- Implement custom features when new work streams/programmes are set up and as organisational needs grow;
- Oversee support partnership with external technical support and training provider.
- Support the Fundraising Manager and Community Programmes Manager with the creation of reports and dashboards in salesforce to present programme outcomes for funder and trustee reports and the MIH Annual Report;
- App Integration – use apps such as Mailchimp and 123 Form Builder (survey software) and integrate with Salesforce
Governance and Strategy
- Participate in team meetings and contribute to Leadership Team meetings where appropriate.
- Contribute to strategic discussions on the future path of the organisation.
- Lead support to Board of Trustees assisting Chair with trustee meeting, keeping Charity Commission website updated, and assisting with trustee recruitment, induction and training, and board reviews etc;
- Act as the lead staff team representative on Resource & Remuneration board sub-committee
Venue Management
MIH has a part time Venue Manager who is responsible for the general upkeep and maintenance of the ‘Liberty Hall’ kitchen venue. The Operations Manager will oversee them and support on key areas of venue management in the following ways:
- Manage relationship with venue partner ‘Clapton Commons’ to ensure key services of venue are running smoothly and represent MIH in oversight committee meetings;
- Ensure venue and office equipment is safe to use and repaired/replaced/PAT tested in a timely manner;
- Ensure venue meets latest Health & Safety requirements, Fire Safety Standards and is fully accessible;
- Support acquisition of new kitchen equipment when required, such as ovens, hobs etc either from a donated source or purchased from a supplier;
Finance
- Organise quarterly budget meetings between core delivery team and Finance Manager to go through budget and expenditure;
- Ensure finance team understands the requirements and deadlines of board meetings and provide reminders to them for preparing the required financial reporting.
Apply with a CV outlining your career history and relevant experience for the role and a cover letter outlining what has attracted you to apply for the role of Operations Manager at Made In Hackney and what makes you the right candidate for the role.
The client requests no contact from agencies or media sales.