Supporter manager jobs

Job Title: Support worker

Location: London Borough of Tower Hamlets

Salary: £30,784.00 per annum 

Hours: Hours: 40 hours per week, including weekends

Contract: Permanent

PRHA is a great place to work – Our award-winning teams work together to improve the lives of our residents and make a real contribution to ending homelessness. As an IIP Gold standard employer, we value our staff and commit to develop their skills and support them in their important work.

We have an exciting opportunity for Support Workers within two of our specialist services. We are looking for self-starters with a passion for sparking change in people’s lives. You will have the necessary skillset to empower people and support residents to achieve their goals.

PRHA hostels guarantee a fast-paced, challenging and dynamic environment where no two days are ever the same. We are seeking motivated and energetic individuals to join our teams and help our residents to change their lives for the better.

We are looking for:

Competencies

• Knowledge, empathy, understanding and proven ability to work creatively and engage homeless people whose alcohol/ drug misuse/ mental health/ complex trauma has had significant effect on their physical and mental health, social and coping skills .
• Ability to assess needs, risks (within a framework of positive risk taking) and develop user led support plans.
• Awareness of and ability to identify and address health and care issues with partners, especially substance misuse, mental health, dementia etc.
• Ability to respond to challenging behaviour in a safe way.
• Ability to develop successful professional relationships, working collaboratively with external and internal partners , sharing expertise and learning from colleagues in health, social care,probation and voluntary sector etc
• Knowledge of and commitment to service user involvement, self empowerment, equalities, diversity andservice improvement
• Basic understanding of the principals of delivering support within a Psychologically Informed Environment (PIE) and commitment to working within this model
• Robust knowledge and practical application of adult safeguarding requirements.
• Knowledge and understanding of Healthand Safety in a hostel setting, including dealing with emergencies and working alone.
• A good listener and communicator at all levels, including people with communication difficulties
• A good standard of literacy, numeracy, computer skills and the ability to write accurate and succinct reports.
• Proven ability both to work within a team and use initiative to problem solve.
• Excellent time management skills
• Willingness and ability to support personal care where the service user is at risk
• Ability to implement policies and procedures,standing orders and financial regulations

What we offer

We offer our staff a generous benefits package, which includes:

• Pension Scheme – We offer a group stakeholder pension scheme with 3% employer's contribution, employee contribution is 5%
• Holidays - Employees receive up to 22 days annual leave plus bank holidays rising with long service
• Medical – we provide a “Cash Back" Scheme for a range of services such as dental, physio, chiropody, health& wellbeing
• Training Programmes – We provide comprehensive training to our employees to enable them to grow in their career and achieve their professional aspirations.
• Season Ticket Loans – We offer interest-free season ticket loans after successful probation
• Life Assurance - Upon death whilst in service, a Death in Service payment may be made according to the scheme rules. The payment covers 3 times of the employee’s annual salary.

How to apply

Please read the full Job Description & Person Specification which can be found on our website. To apply, please send your CV and Supporting Statement outlining your interest in working for PRHA and explaining how you meet the criteria set out in the Job Description & Person Specification. Please send your CV and Supporting Statement by clicking the Apply Now button. Furthermore, applications with no attached personal statement explaining how you meet the job description will not be considered.

It is required for this post that the successful candidates will have to complete an enhanced DBS disclosure check.

As Individual Giving Senior Executive, you'll play a key role in developing and delivering multi-channel campaigns that inspire supporters to continue and deepen their relationship with the Charity. 

You'll manage a varied portfolio of appeals, supporter retention, development, upgrade, cross-sell and reactivation activity, working across channels including direct mail, email and telephone. From campaign planning and creative development through to analysis and reporting, you'll take ownership of projects that help grow supporter loyalty and maximise long-term income.

Working closely with colleagues across the Charity and external agencies, you'll lead on the planning and delivery of campaigns and supporter journeys that place supporters at the heart of everything we do.

This role also includes line management responsibility for an Individual Giving Assistant, making it an excellent opportunity for someone looking to build their leadership experience.

About us

At The Royal Marsden Cancer Charity, we raise money to save the lives of people affected by cancer. The funds we raise support world-leading research, state-of-the-art equipment and exceptional patient care at The Royal Marsden, helping deliver breakthroughs that benefit people with cancer across the UK and around the world. 

We're entering an exciting period of growth, with ambitious plans to increase income, grow our supporter base and deliver exceptional supporter experiences. That's why we're looking for a talented Individual Giving fundraiser to join our Supporter Retention & Development team.

About you

We're looking for someone who combines strong direct marketing experience with excellent project management skills and a genuine passion for creating outstanding supporter experiences. 

You will have:

• Experience delivering successful Individual Giving or direct marketing campaigns, ideally focused on supporter retention and development. 
• Strong project management skills, with experience managing multiple campaigns, budgets and deadlines. 
• Confidence analysing campaign performance and using insight to inform future activity and testing. 
• Experience working with databases, data selections and campaign reporting. 
• Excellent communication and relationship-building skills, with experience working with agencies and suppliers. 
• Strong organisational skills, attention to detail and the ability to manage competing priorities. 

Experience of digital fundraising, mid-value giving or telephone fundraising campaigns would be an advantage, but is not essential. 

Why join us?

This is a fantastic opportunity to develop your fundraising career at one of the UK's leading cancer charities and help The Royal Marsden to revolutionise cancer treatment through groundbreaking research, and deliver world-leading care.

We offer:

• 27 days' annual leave plus bank holidays, rising with service
• Hybrid and flexible working (60% home working)
• Generous pension contributions
• Enhanced maternity and adoption pay
• Life insurance
• Employee assistance programme
• Subsidised canteens
• Access to learning and development opportunities
• A supportive, collaborative and values-led culture 

Our values

We're proud to be Respectful, Kind, Ambitious, Purposeful and Versatile. If you share our values and want to use your fundraising skills to make a meaningful difference to people affected by cancer, we'd love to hear from you. 

Apply today and help us make life-saving breakthroughs happen for people with cancer, now and in the future.

Drive fundraising growth for a well-established humanitarian aid charity, developing corporate partnerships, community fundraising, individual giving and events that turn support into practical help for people in crisis.

About Goods For Good

Founded in 2014, Goods For Good is a UK humanitarian aid charity that works with businesses to redistribute new surplus, overstock and quality seconds to charity partners supporting people in crisis in the UK and overseas. Clothing, footwear, bedding, toiletries, hygiene products and other essentials reach communities that need them, while usable goods are kept out of landfill.

We are entering a period of transition and growth under our recently appointed CEO, Jo Godsmark. We are now looking for an experienced Fundraising Manager to strengthen our fundraising and help deliver the charity’s next phase of development.

The Role

Reporting to the CEO, you will lead the development and delivery of an organisation-wide fundraising strategy and annual plan, with responsibility for agreed income targets. You will grow income through corporate partnerships, community fundraising, individual giving and fundraising events, while strengthening donor journeys, stewardship and the effective use of our Beacon CRM.

You will manage and develop the Corporate and Community Fundraising Officer and work closely with colleagues leading trusts and foundations, marketing and corporate relationships. This is a hands-on role for someone who can set direction, build lasting relationships and turn plans into action.

About You

You will be an experienced fundraiser with a strong track record of delivering fundraising growth, including responsibility for generating six-figure annual income. You will bring demonstrable success in donor stewardship and in developing income through corporate partnerships, community fundraising, individual giving, campaigns or events.

You will be a confident relationship-builder who can influence and engage others, manage competing priorities and maintain a clear focus on results. You will also be comfortable using a fundraising CRM and performance data to improve supporter relationships, monitor progress and inform decisions.

How to Apply

Interested candidates should submit an up-to-date CV and cover letter and answer the three competency questions posed in the application process. The cover letter should outline candidates' motivation for the role and how their experience aligns with Goods For Good’s mission and future goals. Applicants should include examples of their approach and achievements in fundraising, including any innovative events or initiatives, to deliver greater impact.

Closing date: Friday 28 August 2026

1st stage interviews expected: w/c 14 September with appointment expected early October

The full job description provides further information about the role, responsibilities and person specification.

Goods For Good is an equal opportunity employer committed to diversity, equity and inclusion in all aspects of our work and recruitment practices.

Supporter Care Executive

Are you passionate about delivering excellent customer service and building meaningful relationships? Would you like to use your skills to support a well-respected health charity and help make a difference to people's lives?

We are recruiting a Supporter Care Executive to join a busy and supportive fundraising team. This is a fantastic opportunity for someone with strong customer service, administration or supporter care experience who enjoys helping people and thrives in a collaborative environment.

Job Title: Supporter Care Executive
Organisation: National Health Charity
Salary: £15.27 per hour
Contract: Temporary until November 2026
Location: London

Working Pattern: Hybrid working, with a minimum of two days per week in the office

The Role As Supporter Care Executive, you will play a key role in ensuring supporters receive an outstanding experience. You will be the first point of contact for enquiries, providing guidance and assistance to fundraisers, processing donations and maintaining accurate supporter records.

Key responsibilities include:

• Responding to supporter enquiries by phone and email
• Providing information and support relating to fundraising activities and donations
• Supporting individuals taking part in fundraising campaigns and events
• Ordering fundraising materials and assisting supporters throughout their fundraising journey
• Accurately maintaining supporter records on the CRM database
• Processing donations and supporting banking administration
• Sending supporter acknowledgements and thank you communications
• Providing general administrative support to the fundraising team

About You We are keen to hear from candidates who have:

• Excellent customer service and communication skills
• Experience handling a high volume of enquiries by phone and email
• Strong organisational skills and the ability to manage competing priorities
• Excellent attention to detail and data accuracy
• A positive, proactive and team-oriented approach
• The ability to remain calm and professional in a busy environment

Experience within supporter care, fundraising administration, membership services, customer service or a similar role would be advantageous. Experience using a CRM or database system is desirable but not essential.

Why Apply?

• Join a respected charity delivering meaningful impact
• Work within a welcoming and supportive team environment
• Gain valuable experience within fundraising and supporter engagement
• Enjoy a flexible hybrid working arrangement
• Play an important role in supporting a worthwhile cause

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

This is a fantastic opportunity for an experienced relationship fundraiser to join Kids and play a key role in growing our philanthropic income. If you are passionate about building meaningful donor relationships and creating lasting impact for children and young people with special educational needs and disabilities (SEND), we'd love to hear from you.

Philanthropy and Relationships Manager

Location: Home-based with regular travel for face-to-face meetings
Hours: 36 hours per week (flexible working arrangements can be discussed at interview)
Salary: £35,000 per annum

About the Role

We're looking for an ambitious and motivated Philanthropy and Relationships Manager to lead the development of our major donor programme. Building on recent strategic recommendations, you will develop and deliver a sustainable fundraising programme that grows support from mid-level and major donors.

Working closely with the Head of Fundraising and colleagues across the organisation, you will identify, cultivate and steward high-value supporters, creating compelling opportunities for them to invest in Kids' mission. You will play a vital role in securing significant gifts and developing long-term partnerships that help children and young people with SEND achieve their full potential.

This role offers the opportunity to shape and grow a portfolio of supporters while helping to create a culture of philanthropy across the organisation.

Key Responsibilities

Strategy and Planning

• Develop and implement a measurable strategy for philanthropic growth.
• Work closely with the Head of Fundraising to strengthen and embed a culture of philanthropy across Kids.
• Collaborate with colleagues to identify, cultivate and solicit major donor prospects.
• Provide guidance and support to colleagues on donor engagement and relationship management.

Relationship Management

• Build, manage and strengthen relationships with existing supporters.
• Understand donor motivations and create tailored engagement plans that inspire long-term support.
• Represent Kids at networking and cultivation events, building visibility and awareness of our work.
• Work collaboratively with service delivery teams to demonstrate the impact of donor support.

Prospect Development

• Manage and grow a mid-level giving programme.
• Develop and maintain a strong pipeline of prospective donors through research, identification and outreach.
• Build and manage a portfolio of mid-level and major donor prospects.
• Work with the Events Manager to deliver engaging donor cultivation events.

Income Generation and CRM Management

• Take ownership of individual income targets and contribute to wider fundraising goals.
• Manage donor pipelines, forecasting and reporting through Donorfy CRM.
• Monitor performance and identify opportunities to maximise income growth.

Donor Communications

• Develop compelling cases for support and impact reports.
• Create personalised communications and proposals that align with donors' interests and motivations.
• Deliver a high-quality donor experience that encourages long-term engagement and investment.

About You

We are looking for someone who can demonstrate:

• Proven success in networking and relationship building that has resulted in financial support.
• Experience securing new gifts and developing new donor relationships.
• A strong track record of building and managing fundraising pipelines and supporter portfolios.
• Excellent written and verbal communication skills, with the ability to influence and engage high-value supporters.
• Experience using CRM systems and data to manage donor relationships, forecasting and reporting.
• Strong budgeting and financial forecasting skills.
• Experience researching and identifying prospective donors.
• Confidence engaging and influencing senior stakeholders, including CEOs, trustees and decision-makers.
• The initiative and resilience to build new relationships from the ground up.
• A genuine passion for improving outcomes for children and young people with SEND and their families.
• An understanding of the policy and influencing landscape affecting children and young people with SEND.

Why Join Kids?

At Kids, you'll be part of a dedicated team committed to creating brighter futures for disabled children, young people and their families. This is an exciting opportunity to shape a growing philanthropy programme, develop meaningful supporter relationships and secure transformational gifts that make a lasting difference.

Apply today and help us create life-changing opportunities for children and young people with SEND.

For further details about the role, responsibilities and requirements, please refer to the full Job Description attached.

We encourage early applications as we reserve the right to close this vacancy ahead of the advertised closing date if we receive a high volume of suitable applications

We're looking for an enthusiastic and highly organised HR & Executive Support Assistant to support a high quality people function at IHP. This part-time role combines HR administration with wider organisational and executive support, offering a varied and rewarding opportunity within a small charity that is making a significant impact around the world.

IHP’s vision is to see a world in which all suffering due to lack of healthcare is eradicated. Our Christian faith underpins all that we do. It motivates us to care for those in need, and give our best in all circumstances, as an expression of God's love. We serve the poor in health without regard for ethnic or religious background, focusing on where the need is greatest.

About the role

The HR team is responsible for a broad range of functions supporting our 24-strong staff team and trustees. The HR & Executive Support Assistant will play a key role in delivering effective HR administration while also providing wider administrative support to help ensure the smooth running of the organisation.

Working closely with the Director of Finance & Resources, our outsourced HR Consultant and the Finance & Administration Officer, the postholder will support the employee lifecycle, maintain HR systems and records, coordinate training and wellbeing activities, and help ensure HR processes are delivered accurately and efficiently.

Alongside the core HR responsibilities, the role will provide support across a range of central organisational activities, including supporting with office administration, governance, trustee administration, staff meetings and events, maintaining internal systems and records, and assisting with cross-organisational projects led by the Senior Leadership Team.

This is an excellent opportunity for someone who enjoys variety, has strong organisational skills and wants to develop their HR career while gaining experience across the wider functions of a small, collaborative charity.

We're looking for someone who can:

• Support all areas of HR administration and people processes under the direction of the outsourced HR Consultant and Director of Finance & Resources.
• Ensure HR records, systems and processes are maintained accurately, efficiently and confidentially.
• Coordinate staff training, maintain accurate training records and support employee wellbeing initiatives.
• Contribute to a positive staff experience by supporting managers and colleagues throughout the employee lifecycle.
• Provide high-quality administrative support across the organisation, including governance activities, trustee administration, office management and organisational projects.
• Work collaboratively with colleagues to help ensure the smooth and effective running of IHP's central support function.

Essential skills and experience

• Experience working in an HR administration role, or in an administrative role with significant HR responsibilities.
• Experience supporting recruitment, onboarding or other employee lifecycle activities.
• Experience maintaining accurate records, databases and administrative systems.
• Excellent administration and organisational skills with a high level of accuracy and attention to detail.
• Experience handling confidential information with professionalism and discretion.

 Personal attributes:

• Empathetic, approachable, and discreet
• Strong communicator with the ability to build positive working relationships across the organisation
• Solutions-focused with a hands on, flexible approach
• A commitment to staff wellbeing, development and good HR practice
• Excellent judgement 
• Committed to IHP's Christian Ethos and values

For further details regarding responsibilities and person specification, please see the job description.

IHP is an Equal Opportunities Employer and is committed to working and embedding diversity and inclusion in all aspects of our work, including recruitment and selection. We actively encourage applicants to inform us of any specific support or reasonable adjustments we can make in the recruitment process (eg for disability or neurodivergence) and will continue this conversation into employment, as appropriate. 

Staff regularly spend time together praying for IHP’s work and there is an occupational requirement for the post holder to have a personal commitment to the Christian faith.

Applicants must have the legal right to work in the UK.

Why Join Us?

• Be part of a meaningful mission with a strong values driven organisation
• 25 days annual leave plus bank holidays (pro-rate for part-time hours)
• Health and wellbeing support through Unum help@hand
• Life Insurance and Critical Illness Cover 
• Hybrid and flexible working options in a modern office near Chancery Lane Tube Station 

Join a supportive and inclusive team where your skills are valued, your voice is heard, and you have the space to work independently and develop.

As our Corporate Development Executive (Sponsorship), you'll play a key role in securing corporate sponsorship and fundraising income across a diverse portfolio of events. This brand-new Corporate Development Executive opportunity offers the chance to work across research, fundraising, campaigning and policy, helping to create sustainable income that supports people affected by motor neurone disease (MND).

Working closely with internal teams and external partners, the Corporate Development Executive will lead sponsorship activity for the world-renowned International Symposium on ALS/MND while helping to grow long-term corporate engagement across the MND Association.

Main Responsibilities

• Secure sponsorship income from national and international corporate organisations, including pharmaceutical and biotech companies
• Lead sponsorship activity for the International Symposium and other Association-wide events
• Identify, research and develop new sponsorship opportunities and prospect pipelines
• Create tailored corporate sponsorship proposals and presentations
• Build and maintain strong relationships with sponsors, prospects and key stakeholders
• Deliver excellent sponsor stewardship before, during and after events
• Plan and coordinate fundraising activity across events to maximise income and engagement
• Work collaboratively with research, fundraising, events and partnership teams to develop new opportunities
• Monitor performance, maintain CRM records and provide income and impact reporting

About You

Essential

• Experience securing corporate sponsorship, partnership income or significant corporate gifts
• Experience working with pharmaceutical, biotech or related industry organisations
• Strong understanding of the ABPI Code of Practice 2024
• Excellent communication skills, including proposal, presentation and bid writing
• Ability to build credible relationships with corporate partners and senior stakeholders
• Willingness to travel across the UK, with occasional international travel, evening and weekend work as required

Desirable

• Experience engaging corporate partners around scientific research or innovation
• Experience delivering or supporting fundraising activity at events
• Experience using CRM systems to manage relationships and income

Hybrid working Expectations: One day per week Northampton office attendance required. Willingness and flexibility to attend meetings andevents as required – this includes the opportunity to attend our 37th International Symposium, this year hosted in Amsterdam!

Further information about working for the MND Association and full job description is available in the attached Candidate Pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

What We Offer

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
• 24/7 GP access via phone and video
• Life assurance and confidential counselling helplines
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
• Access to Benefit Hub for discounts on everyday shopping
• Enhanced pension scheme
• Opportunities for training and personal development
• Hybrid working

About Us

Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND.We fund ground-breaking research. We campaign for better care. We’re here for everyone who needs us. Because with MND, every day matters. 

About Pecan
Pecan tackles poverty in Southwark by restoring dignity, belonging and hope through connected community services that address food insecurity, unemployment and isolation. From food banks and employment support to welcoming community spaces, we combine practical help with emotional and community care, helping people regain confidence, feel hopeful and believe in their potential.

About The Role

The Food Bank Coordinator is responsible for the day-to-day coordination and delivery of Southwark Foodbank, ensuring people experiencing financial hardship can access emergency food with dignity, compassion and respect.

The postholder will coordinate Foodbank sessions, support volunteers, maintain effective operational systems and build positive relationships with clients, referral agencies and community partners. Working closely with the Manager: Financial Resilience & Food Security, they will ensure the Foodbank operates safely, efficiently and to a consistently high standard.

Main Responsibilities:

• Foodbank Operations: Coordinate the day-to-day delivery of Southwark Foodbank sessions, ensuring they are well organised, welcoming and responsive to local needs. Prepare Foodbank sessions by ensuring food, equipment, resources and information are available where required. 

• Volunteer Coordination: Coordinate and support volunteers during Foodbank sessions, ensuring they feel confident, informed and valued. Act as a first point of contact for volunteer enquiries and support volunteer induction and ongoing engagement.

• Client Support & Community Engagement: Provide a welcoming, inclusive and compassionate environment for everyone accessing the Foodbank. Respond to enquiries from clients, referral agencies, supporters and community organisations in a professional and timely manner. 

• Administration, Compliance & Quality: Maintain accurate client, volunteer and service records using organisational databases and systems. Support monitoring, reporting and data collection to demonstrate service performance and impact.

• Cross-Service Collaboration: Work collaboratively with colleagues across Pecan's Food Security services to ensure joined-up support for residents. Provide operational support to Peckham Pantry and other food resilience initiatives during periods of increased demand, staff absence or changing organisational priorities. 

 

Essential Requirements 

• Experience coordinating or delivering community, customer-facing or volunteer-led services.
• Experience working with volunteers or supporting volunteer teams. 
• Strong organisational and administrative skills with excellent attention to detail.
• Ability to manage competing priorities in a busy operational environment. 
• Excellent communication and relationship-building skills. 
• Good IT skills, including Microsoft Office and database systems. 
• Ability to work independently while contributing positively within a team. 
• Commitment to treating everyone with dignity, compassion and respect. 
• Commitment to Pecan's mission, values and Christian ethos. 

Desirable knowledge/expertise

• Experience within the voluntary or community sector. 
• Experience supporting people experiencing poverty, financial hardship or social disadvatage. 
• Knowledge of safeguarding, food hygiene and health and safety requirements. 
• Experience maintaining monitoring information and service records. 
• Full UK driving licence. 

Please read the Job Description for more information.

Closing Date: Thursday 3rd September 2026, 9am 

Interview Date: Week commencing Monday 7th September 2026, Details TBC 

Start Date: ASAP

People and Culture (HR) Manager

We’re looking for someone with the passion to help create a place where people feel supported, valued and able to do their best work. You'll work alongside managers and colleagues across the Guild, building trusted relationships, offering practical advice and continually improving how we support our people. From helping managers navigate the tricky moments to shaping fair, inclusive and people-centred ways of working, you'll play a key role in creating a positive colleague experience. If you enjoy solving problems, making things better and helping people succeed, you'll thrive in this role. Together with the wider People & Culture team, you'll help build an organisation where our people can flourish, so they can make a real difference for Exeter students.

The Role

Role:  People and Culture Manager
Hours: 35 per week (to be worked flexibly)
Salary:  Starting at £38,733.82 per annum
Contract: Permanent
Location: Exeter/Hybrid

Who are we?

Exeter Students’ Guild is the University of Exeter’s students’ union, led by students for students. We’re an independent charity, offering a wide range of opportunities, services and support to help students get the most out of their unique journeys at university. This includes everything from social activities to making sure things are going well on their academic course. We have over 300 student groups and all of our work is led by, and in the best interest of our members.

The Guild is a truly rewarding place to work. Our talented and passionate staff make a real difference to the lives of students every single day, working together to achieve the Guild’s purpose: to shape an excellent student experience for all students at Exeter by empowering them to take their place in the world and make a positive difference. We are looking for people who recognise that the Guild is student-led and share a genuine passion for student engagement and empowerment. If you share a commitment to our values and want to be part of a radically inclusive organisation with a seriously exciting future ahead, we can’t wait to hear from you.

What will you bring?

• You'll have some experience in providing trusted HR advice across the employee lifecycle, including supporting managers with employee relations and a broad range of people matters.
• You'll be able to build strong relationships, communicate with confidence and empathy, and provide practical, balanced advice that helps people find the best way forward.
• You know how to use people data, systems and insight to continuously improve the colleague experience and support effective, values-led decision making.

To view the role profile and to find out more about working with us and how we support our students LOVE Exeter, please visit our website. 

We offer lots of great benefits including enhanced family pay, at least 6-weeks’ holiday, sustainable travel incentives, access to exclusive discounts and perks and a free confidential advice service. We’re committed to helping you achieve a healthy balance between your work and home life through a real commitment to flexible and hybrid working. We also provide access to great development opportunities, including a personal development budget for you to spend on sharpening your skills. We’ll also help you to gain valuable experience, ensuring that you have opportunities to grow your career both here at the Guild and beyond. 

Inclusion is central to the Guild. We approach our work collaboratively, empower our people and celebrate our uniqueness. If you’re driven to empower others and achieve great things, you’ll fit right in. Our people are proud of who they are and value each other’s differences, and we are committed to creating a diverse community that is radically inclusive of race, gender, age, religion, identity and experience.

How to Apply? 

Application timeline:

• Closing Date:  9am 25th August 2026
• Shortlisting: 25th August 2026
• Interviews will be held on: 2nd September 2026

Please submit your application via our recruitment portal. You will need to provide an up-to-date copy of your CV, and answer the following questions related to the person specification for the role:

• What is your understanding of our values, and how would you use them to shape People & Culture at the Guild? 
• Tell us about a change or improvement you have introduced to an HR process, service or way of working. What did you do, and what difference did it make?
• Tell us about your experience of supporting managers with employee relations and other HR matters. What types of issues have you supported, and what was your role?

Please note:

• We will contact you to let you know the outcome of your application. This can sometimes take a few days.
• You must be able to provide proof of your right to work in the UK before starting work with us. We are not currently able to sponsor employees requiring a visa.
• Applications received after the above closing date will not be considered.

A message from your new Manager

Elizabeth (Lizzie) Bowtell, Head of Organisational Development

If you'd like an informal chat with me to find out more about the role, the team and what we’re looking for in our People & Culture Manager, you can get in touch using the details found onour website.

About us

Thames Valley Air Ambulance exists to give everybody within our community the best chance of surviving and recovering from an emergency. We are here for you and your loved ones. In Berkshire, Buckinghamshire, and Oxfordshire. Whoever you are. Wherever and whenever you need us.

What we are looking for:

We are looking for a Community Fundraising Manager to grow income from community supporters, groups and people giving in memory. You’ll help create engaging fundraising opportunities, build strong local relationships and ensure every supporter feels valued.

At Thames Valley Air Ambulance, we’re committed to giving everyone the best chance when the worst happens. Every day, we’re called to life-threatening emergencies across Berkshire, Buckinghamshire, and Oxfordshire. But we can’t do it without the generosity of our supporters and that’s where you come in.

Your role

You’ll lead community, individual and in-memory fundraising activity, turning plans into practical campaigns that inspire people to support Thames Valley Air Ambulance. This role combines relationship building, income growth, supporter care and data-led decision making.

You’ll be responsible for:

· Leading community, individual and in-memory fundraising plans.

· Growing income through supporter relationships, fundraising products and local partnerships.

· Creating positive supporter journeys across digital, phone, post and face-to-face contact.

· Managing budgets, forecasts, targets and reporting.

· Using data and insight to improve fundraising activity.

· Coaching and supporting the Community Fundraising Officer.

 About you

You’ll be an organised, confident and empathetic fundraiser who can build relationships, manage priorities and make sound decisions. You’ll be motivated by community fundraising and committed to delivering excellent supporter experiences.

We’re looking for someone who:

· Has experience in community, in-memory, events or relationship-led fundraising.

· Can plan, monitor and evaluate fundraising activity.

· Has achieved income targets and managed budgets or forecasts.

· Communicates clearly and builds strong relationships.

· Uses CRM systems and Microsoft Office confidently.

· Can work flexibly, including some evenings and weekends, and has a UK driving licence with access to transport.

Why join us?

At Thames Valley Air Ambulance, you’ll be part of a dynamic, compassionate, and forward-thinking organisation. We’re proud of our culture, collaborative, inclusive, and committed to personal development. We care deeply about the wellbeing of our team and offer flexible working arrangements to support a healthy work-life balance.

If this role sounds like it’s for you, we would love you to apply!

In return we offer a competitive salary and great staff benefits such as.

· 25 Days holiday / 267 Hours Holiday

· Hybrid Working (minimum 2 days in office)

· Holiday Trading

· Free annual Flu Vaccination

· Blue Light Card (Option to purchase)

· Employee Assistance Programme

· Company Pension Scheme

· Simply Health – Medical cash back scheme

· Disability Confident Employer

 

Our values

We live by our values every day:

• We care no matter what – for our patients, their families, and each other.
• We go above and beyond– in the care we provide and the work we do.
• We do the right thing – in how we act and the decisions we make.
• Together we are TVAA – because together, we save lives.

 

Diversity and inclusion

We’re committed to building a diverse and inclusive workforce that reflects the communities we serve. We welcome applications from all backgrounds and are especially keen to hear from candidates who feel underrepresented in the charity sector.

 

Safeguarding

We follow robust recruitment and safeguarding practices to ensure the safety and wellbeing of our staff, volunteers, and the people we support. Relevant checks (e.g. DBS) will be carried out where appropriate.

 

How to apply

To apply, please complete our online application form and tell us why you’re excited about this opportunity and how your experience aligns with the role. You must have the right to work in the UK, as we are unable to offer sponsorship.

Vacancy Closing Date: 4th September 2026

This post may close early due to high numbers of applications, so you are advised to apply promptly

Interviews will be held week commencing 7th September 2026

TVAA is a Disability Confident employer. We are committed to discussing and implementing adjustments to support you during your application process and beyond.

We are seeking an organised, proactive, and people-focused Business Support and Grant Manager to join our growing charity. This new full time role has been created to support increasing demand and offers the opportunity to contribute directly to projects that deliver lasting community impact. The position is offered on a two-year fixed-term contract, with the intention of becoming permanent. Some UK travel, including occasional overnight stays, will be required.

Reports To: CEO

Contract: Full Time Fixed Term (2 years) with the intention of becoming permanent

Location: Within commuting distance of Milton Keynes, with UK travel and occasional overnight stays. Hybrid working from home will be optional following an induction period of at least two months at the head office. 

Purpose of the Role: To provide effective business support and development assistance to the charity while managing community grants from application through to award, monitoring and reporting. The postholder will support organisational growth, stakeholder engagement, tendering for new contracts, and the delivery of grant funding that creates positive community and social impact.

Probation Period: Four Months

Key Responsibilities:

Business Support

· Support the day-to-day operational effectiveness of the charity.

· Coordinate, prepare and submit tenders and business proposals.

· Gather and collate information from internal and external stakeholders to support submissions.

· Ensure all submissions are completed accurately and within deadlines.

· Support the CEO and Grant Director with reports and presentations.

· Maintain accurate records, databases and organisational documentation.

Grant Management

· Administer grant programmes from application to project completion.

· Review and assess funding applications against agreed criteria.

· Undertake due diligence and eligibility checks.

· Attend community benefit fund Advisory Panel Meetings.

· Monitor grant expenditure and funded project progress.

· Review monitoring reports and evaluate project outcomes.

· Ensure compliance with governance, funding conditions and reporting requirements.

· Maintain accurate grant records and audit trails.

Stakeholder Engagement

· Develop and maintain positive relationships with funders, applicants, community groups and partners.

· Provide guidance and support to applicants throughout the grant process.

· Support the onboarding of new clients.

· Represent the charity at meetings and events and public consultations.

· Act as a key point of contact for stakeholders and grant recipients.

Community Benefit Funds

· Support the development and delivery of community benefit funds.

· Assist with planning, governance, assessment and reporting activities.

· Support research and community engagement initiatives.

· Contribute to ensuring funds deliver measurable and lasting community outcomes.

General

· Uphold the values, policies and procedures of the charity.

· Work collaboratively across the organisation.

· Undertake other duties appropriate to the role and level of responsibility.

Person Specification

Essential Criteria:

Experience

· Experience of preparing tenders, funding bids or funding applications.

· Experience of stakeholder engagement and relationship management.

· Experience of managing multiple projects and competing priorities.

· Experience of producing reports and maintaining accurate records.

Knowledge

· Understanding of grant-making processes and funding assessment principles.

· Knowledge of governance, compliance and accountability requirements.

· Understanding of community-focused or charitable activities.

Skills & Abilities

· Excellent written and verbal communication skills.

· Strong organisational and project management skills.

· Ability to assess information objectively and make evidence-based recommendations.

· Strong attention to detail and accuracy.

· Ability to build effective relationships with a wide range of stakeholders.

· Competent in Microsoft Office applications and database management.

· Ability to work independently and use initiative.

Personal Attributes

· Proactive and self-motivated.

· Professional and trustworthy.

· Strong commitment to fairness, transparency and integrity.

· Adaptable and solutions-focused.

· Passionate about supporting communities and delivering positive impact.

Desirable Criteria

Experience

· Experience working within a charity, community organisation, social enterprise or funding body.

· Experience managing community benefit funds.

· Experience of contract management or project delivery.

· Experience supporting senior leaders or board-level governance activities.

Knowledge

· Understanding of social value and community wealth-building principles.

· Knowledge of charity governance and funding environments.

Qualifications

· Degree-level qualification or relevant professional experience.

· Relevant qualification in business administration, project management, fundraising, grant management or a related discipline.

Other Requirements

· Willingness to travel across the UK.

· Ability to undertake occasional overnight stays.

· Right to work in the UK

· UK Driving License

Reports to: Community Support Manager 
Contract: Full-time 

Role Purpose 

As Community Support Lead: Grantmaking, you will provide the day-to-day administrative and operational support that enables HOST to deliver hosted grantmaking activities accurately, safely, and efficiently for our hosted partners. 

You will be line managed by the Community Support Manager and work closely with the Partnerships Manager: Grantmakers to deliver Hosted Grantmaking. Your primary focus will be grantmaking administration: due diligence coordination, grant agreement support, process tracking, records management, and audit-ready documentation. 

You will also provide secondary cover for general Community Support activity, including onboarding administration, payment or invoice queries, routine partner communications, and escalation. Relationship ownership and strategic funder or partner management will sit with the Community Support Manager, Partnerships Manager: Grantmakers, and relevant senior colleagues. 

Core Responsibilities 

1. Hosted Grantmaking Administration and Process Tracking 

• Maintain clear, accurate, and up-to-date grantmaking records across ClickUp, Zendesk, CRM systems, shared folders, and relevant internal trackers. 

• Track hosted grantmaking processes from initial request through due diligence, agreement preparation, approval, disbursement, and reporting. 

• Monitor deadlines, dependencies, missing information, and next steps, following up promptly and clearly. 

• Support the Community Support Manager and Partnerships Manager: Grantmakers to maintain visibility of live grantmaking activity, bottlenecks, risks, and upcoming priorities. 

• Keep grantmaking documentation organised, complete, and accessible to Finance, Legal, Partnerships, and Community Support colleagues. 

2. Due Diligence Coordination and Documentation 

• Administer due diligence processes for hosted grantmaking activities, ensuring required checks are initiated, tracked, and documented. 

• Coordinate the collection of information and supporting documents from hosted partners, grantees, funders, or internal colleagues as directed. 

• Maintain audit-ready due diligence records, ensuring forms, evidence, approvals, and risk notes are saved in the correct systems. 

• Spot missing information, incomplete checks, or process delays and escalate promptly to the Community Support Manager, Partnerships Manager: Grantmakers, or relevant colleagues. 

3. Grant Agreement and Grant Process Support 

• Coordinate the administrative steps required to prepare, review, issue, sign, and store grant agreements and related documentation. 

• Track agreement status, including drafts, internal reviews, approvals, signatures, amendments, and filing. 

• Liaise with Legal, Finance, Partnerships, and Community Support colleagues to keep grant agreements moving through the agreed process. 

• Flag inconsistencies, missing approvals, unusual terms, or unclear documentation for review by the Community Support Manager or Partnerships Manager: Grantmakers. 

4. Payment, Disbursement and Finance Coordination Support 

• Support the administrative coordination of grant disbursements, payment requests, invoice corrections, and related finance workflows. 

• Check that payment-related documentation is complete before progressing requests to Finance. 

• Track payment and disbursement status, following up on missing information or delays where appropriate. 

• Respond to straightforward payment or invoice queries from hosted partners, escalating complex or sensitive issues as needed. 

5. Community Support 

• Provide flexible cover across general Community Support activities, including onboarding administration, system guidance, routine hosted partner queries, and follow-up actions. 

• Support onboarding processes by preparing materials, updating records, tracking completion of onboarding tasks, and ensuring next steps are clear. 

• Maintain accurate records of partner interactions, ensuring relevant issues, risks, and decisions are documented and shared with appropriate colleagues. 

• Escalate relationship-sensitive, complex, or higher-risk matters to the Community Support Manager or relevant Partnerships lead. 

6. Systems, SOPs and Process Improvement 

• Support the creation, testing, and improvement of SOPs for hosted grantmaking, due diligence, grant agreements, onboarding, and payment-related workflows. 

• Identify gaps, duplication, or unclear steps in grantmaking and Community Support processes, and suggest practical improvements. 

• Keep internal checklists, templates, and guidance up to date so grantmaking processes are easier to follow and audit. 

7. Risk Identification and Escalation 

• Identify potential financial, operational, compliance, or reputational risks arising from hosted grantmaking administration or partner support activity. 

• Escalate risks promptly to the Community Support Manager, Partnerships Manager: Grantmakers, Legal, Finance or Partnerships colleagues as appropriate. 

• Maintain clear records of risks, decisions, approvals, and follow-up actions. 

You Bring 

• Experience in administration, operations, grants administration, programme support, community support, or client service. 

• Strong organisational skills, with excellent attention to detail and confidence managing multiple tasks, deadlines, and trackers. 

• A process-minded approach, with the ability to follow agreed steps carefully and spot where information, approvals, or documentation are missing. 

• Clear written communication skills, with the ability to provide warm, accurate, and practical updates to partners and colleagues. 

• Confidence using digital tools such as ClickUp, Zendesk, CRM systems, shared drives, spreadsheets, and cloud-based documents. 

• An understanding of, or willingness to learn about, due diligence, compliance, grant agreements, and audit-ready record keeping. 

• Good judgement about when to resolve straightforward issues independently and when to escalate complex, sensitive, or higher-risk matters. 

Key Relationships 

Internal: Community Support Manager, Partnerships Manager: Grantmakers, Partnerships Manager: Changemakers, Community Support Team, Finance Team, Legal Team. 
External: Hosted partners, grantees, funders, fiscal sponsorship partners, service providers, and other stakeholders involved in hosted grantmaking and project hosting processes. 

Performance Indicators 

• Grantmaking records and trackers are accurate, current, and easy to use. 

• Due diligence, agreement, approval, payment, and reporting steps are tracked and followed up on time. 

• Missing information, delays, unusual terms, and risks are escalated promptly. 

• Grant agreements and supporting documents are complete, correctly filed, and audit-ready. 

• Routine hosted partner queries and CS cover tasks are handled clearly, warmly, and within agreed timeframes. 

Supporter Care Executive (Temporary)
34 hours per week
£15.27 per hour (£27,000 FTE equivalent)
Hybrid working with a minimum of 2 days per week in our London office
Temporary assignment until November 2026

Help deliver an exceptional experience for supporters!

We're looking for a friendly, organised and customer-focused Supporter Care Executive to join our team on a temporary basis. This is a fantastic opportunity to play a key role in supporting a well-known health charity, ensuring every supporter receives excellent service and feels valued.
Working as part of a supportive team, you'll manage enquiries by phone and email, assist with donation processing and help supporters taking part in major fundraising campaigns. This is a varied, fast-paced role that offers valuable experience across fundraising operations and supporter engagement.

What you'll be doing:

Managing a wide range of supporter enquiries by phone and email.
Supporting enquiries relating to fundraising campaigns and awareness activities.
Providing guidance on fundraising events, materials and donation processes.
Updating supporter records accurately and maintaining high-quality data.
Recording conversations and ensuring supporter information is kept up to date.
Assisting with donation processing, including preparing incoming donations and administering acknowledgements.
Working collaboratively with colleagues across supporter care and the wider organisation.
Providing additional administrative support as required.

What we're looking for:

Experience in a supporter care, customer service, contact centre, fundraising support or similar role, with a track record of providing excellent service by phone and email.
Comfortable handling a high volume of enquiries and speaking with a wide range of people throughout the day. During peak periods the team collectively manages approximately 120 calls per day.
Experience resolving enquiries, updating records and ensuring information is accurately captured in a CRM or database system.
Strong administrative skills, with excellent attention to detail when processing information and maintaining records.
Able to balance supporter enquiries, data entry and administrative tasks while working in a fast-paced environment.
A collaborative team player with strong written and verbal communication skills.

Why join us?

This role offers a great opportunity to gain broad exposure to fundraising and supporter operations while making a meaningful contribution to an organisation that works to support people affected by serious health conditions. You'll join a welcoming team and play an important role during a busy and exciting period for the organisation. If this sounds like you – apply today!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Senior Individual Giving Manager

£55,000-£57,000 per annum

Full time (35 hours per week)

Permanent

Hybrid working – 2 days per week in our office in Cheam, Surrey, including Tuesday

The Charity for Civil Servants sits at the heart of the UK Civil Service. While we can’t always prevent the tricky, stressful, sad stuff from happening, when it does happen, we help current, former and retired civil servants get the best support.

We’re 140 years old in 2026 and we’ve got big ambitions to ensure we are there for those who need us for generations to come.

We are looking for a Senior Individual Giving Manager to join us as we embark on the next phase of our strategy to accelerate income growth. This senior leadership role leads the full individual giving line, holding acquisition, retention, supporter care and legacy together as a streamlined donor journey.

The role will focus on reducing the attrition of regular-giving supporters and growing our community lottery, alongside supporter journeys, payroll giving stewardship and migration, lottery and regular giving acquisition, and legacy cultivation.

If you are ready to take on the challenge to rebuild a sustainable individual giving programme, then we would like to hear from you!

The ideal candidate will have demonstrated senior-level responsibility for an income line. They will be highly experienced in leading individual giving, regular giving or supporter retention programmes, with a strong understanding of payroll giving. They will also have significant experience of growing a lottery, raffle or similar prize-led product. Line manager experience is essential.

In return, we can offer you a supportive, inspiring and friendly team culture and excellent benefits including a health cash plan, Headspace, life assurance, excellent pension, generous annual leave, birthday leave and a cycle to work scheme.

To apply, please submit your CV and a covering letter that states why you would be suitable for this role. The closing date for applications is 6 September 2026. 

First interviews will take place online on 11 September 2026. Please let us know in your covering letter if this date would be difficult for you. If you need any adjustments to enable you to perform to your best at interview, please let us know in your application (you don’t have to explain why).

The Charity for Civil Servants are committed to building and developing a workforce which reflects the diversity of the civil service community that we support. We seek to ensure all job applications are treated fairly, with respect and without bias and we encourage applications from suitably experienced candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, or any other factor.