Supporter service manager jobs in norwich, greater london

An excellent opportunity has arisen to join Westway Trust – a community-guided organisation, with an ambitious and exciting vision, in the heart of Portobello, West London – as our Community Engagement Manager.

We are seeking an energetic and enthusiastic individual who will support our vision of putting the community at the centre of everything we do, and will be committed to the value of participative community engagement.  You will also have a great understanding of the needs of diverse communities and commitment to equality of opportunity.

You will have strong influencing skills, and will have the right blend and balance of people skills with excellent communication and project management abilities. You’ll be comfortable in connecting with the wider community, able to listen, gather the views of local people, and feed these back into our wider programme of work.

Key responsibilities of the role include but are not limited to:

Member Engagement

• Design and implement a community engagement strategy, this is to nurture positive relationships
  and information flow with different groups including Members, Tenants, Start-Ups, Community
  Groups and Community Organisations.
• In partnership with the Events Manager, activate an events programme, which creates
  opportunities for Member Organisations and other community groups and stakeholders to
  contribute to the Trust’s broader activities and development plans, taking account of member
  feedback and Trust strategy as appropriate. This will require evening and weekend working

Key Stakeholder Engagement

• Lead on the instigation, scheduling and management of the Trust’s relationship with Community
  Forums and the relevant convenors. This may involve attending meetings, organising events,
  advising on operations and governance. This will involve active listening and offering feedback
  and advice to colleagues.
• Be responsible for effective stakeholder management and mapping, to include local residents,
  local businesses and local voluntary sector groups to ensure maximum reach.
• Attend community meetings on behalf of Westway Trust to listen and engage in conversations
  about local issues and update them on the Trust’s activities. These meetings are primarily in the
  evening.

Institutional Racism Report

• Playing a key role with stakeholder groups on dissemination on the Tutu Foundation Report and
  the progress as the Trust moves towards eliminating ‘institutional racism’.
• Lead on some of the areas of development by agreement with your line manager and other
  colleagues.

Bay 20

• Support the BAY 20 community operator to ensure that BAY 20 is an inclusive and accessible
  space for the whole community and manage their service level agreement and associated budget.
• Deliver the secretarial function to the Bay20 community steering group.

Grants & Community Investments

• Support the grants and impact manager in engagement with applicants of Westway Trust’s grants
  programmes, nurturing positive relationships with successful and unsuccessful applicants.

General Duties

• Support the development of new, refurbished, and existing spaces with innovative community
  development projects and events. These may include Public Policy Round Tables; new
  programmes; community led events, consultations and meetings.
• You are a key outward facing member of the Trust, expected to demonstrate the Trusts Values
  and to work positively in accordance with the Trust’s Equal Opportunities, Safeguarding, Health,
  and Safety Policies.
• In time you may be required to line manage at least one member of staff.
• Carry out any other duties as may be reasonably required

Knowledge, Skills and Experience:

• Experience of designing and delivering high quality, proactive and impactful community
  engagement activities, with a track record of creating innovative solutions to engage with
  people, particularly seldom heard community groups
• Clear evidence of sound judgement and of an ability to evaluate options to make appropriate
  recommendations
• Excellent IT skills, ability to gather information and report meaningful outputs
• Excellent written and verbal communication skills, ideally with experience of writing
  Board/Committee papers with the ability to present persuasive arguments to senior
  stakeholders in a formal setting
• At least one year experience of line management.
• Experience in prioritising competing demands and workloads
• Team working and influencing skills with an eye for detail
• Understanding of the needs of diverse communities and commitment to equality of opportunity

The application deadline is Monday 20 October 2025 when applications will be reviewed and shortlisted for interview.  However, we reserve the right to close the application early.  An early application is strongly recommended.

Renewed Hope is a local charity based in Redhill providing practical solutions and emotional support to the homeless, vulnerable and isolated of East Surrey..

Renewed Hope is currently seeking two experienced support and recovery workers to support our guests. One post is full time (37.5 hours p.w.£27,518 p.a.) and the other part time (19 hrs p.w. - pay pro rata of full time salary)

Renewed Hope offers support to rough sleepers and homeless people in crisis, and housed people suffering the effects of isolation and poverty.

The post holders will be working with guests in both our Drop-in and in our 4 bed supported house (Hope House), but will take a lead responsibility in one or the other of these projects.

Below is a summary of key responsibilities. Please refer to the job description for full information. This is available from our website.

Drop in:

• Welcome and assess first time guests, identifying priority needs.
• Signpost and support guests to access key statutory and voluntary services , including housing, benefits, homelessness services etc
• Provide practical support and advice to guests , for example with application forms, bill enquiries, budgeting
• Identify and action any immediate or emerging safeguarding concerns. Maintain and build links with all relevant partner agencies and multi-agency networks (eg Local Authorities, outreach teams, probation teams, Drug and Alcohol recovery, mental health etc

Hope House:

• Assist in the process of vetting the suitability of potential residents and support them with their transition in/out of Hope House
• Ensure tailored support plans (using Homeless Outcomes Star) are in place for each resident
• Support and ensure ongoing adherence to licence agreements and processes- including issuing warnings, behavioural contracts, rent collection notice papers etc
• Oversee the safe and efficient running of Hope House, taking into account any relevant Supported Housing/ HMO specific requirements
• Complete and record regular inspections of individual rooms and shared spaces, ensuring conditions are maintained to expected standards.
• Ensure required health and safety checks are carried out, including alarm testing and gas servicing

Person Specification :

• Eligibility to Work in the UK – British passport/Birth certificate or visa. We are unable to accept sponsorship applications
• Educated to Level 3 (A-level standard)
• Previous experience working with homeless and other vulnerable people
• Knowledge and appreciation of challenges faced by these people, for example trauma, mental illness, unemployment, addictions
• Knowledge of the housing and benefits systems
• Experience managing a case load and updating case notes in a timely manner
• Good organisational skills able to work on multiple tasks
• Disciplined working style, including good time management
• Good numerical and IT skills
• Able to work as a team, including staff members, volunteers and trustees, as well as motivated to work on your own
• Willingness to work unsocial hours if the need arises (TOIL given for overtime)
• The ability to adapt working style to the needs of the situation.

Job Title: Deputy Service Manager

Location: Based within the Non-residential service in Wembley, working within communities, homes, and other residentials.  This service does have step free access.

Salary: £31,700

Shift Pattern: 37.5 hours per week Monday to Friday on a rota working 09:00 - 17:00, hours may be extended 08:00 - 18:00. You may also be required to work weekends, evenings, and bank holidays. You will also take part in our out of hours on call rota for managers.

About the role

This is a great opportunity for a Deputy Service Manager to join our team based in Wembley. You will support the Service Manager to ensure high quality service delivery, being a key contact for staff, helping them feel supported, skilled, and empowered within their roles. In this role you will be based within a service which is at the heart of delivering person-centred support to vulnerable adults who have been, or are at risk of homelessness. 

Key Responsibilities include:

• Line Management and Leadership, supporting your team providing advice, guidance and support throughout their employment lifecycle
• Support the Service Manager in leading the day to day operational delivery of the service
• Risk Management ownership, ensuring processes and policies are followed
• Financial Management, including petty cash and budget management
• Contract management and Internal auditing, admin, and general other duties as required. 

About you

We are seeking a passionate, driven and motivated colleague to help lead our service in a trauma informed and inclusive way. Someone who is knowledgeable in the needs of our residents, particularly around homelessness and complex needs, able to support the team in delivering their daily duties. You will be driven with passion for what we do, and be able to work flexibly to meet service needs, providing new ideas and opportunities to develop the service further to continue to achieve excellence!

• Understanding of homelessness and complex needs of people from different backgrounds
• Ability to provide high quality support and line management to staff.
• Ability to support the Service Manager and help manage staff with daily tasks, caseloads and overall day to day running of the service.
• Ability to motivate and empower a team to achieve KPI's
• Ability to provide advice, guidance, and support to the team on all aspects of service delivery including resident related queries
• Willingness and ability to work flexibly to meet service needs
• IT proficiency - we use various systems so look for someone who can learn and navigate new systems including case management, microsoft, ATS, HR systems, and other types of organisational software
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

What we offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

We're looking for an Events Support Administrator to provide high-quality, service-focused and efficient events administration to support the smooth running of our continuing professional development programmes.

About Bespoke Mental Health

Bespoke Mental Health specialises in providing online continuing professional development for mental healthcare practitioners. We are a small, values-led company, passionate about making a difference through providing training that gives practitioners access to the latest research and thinking on evidence-based psychological therapies to enhance their practice.

What you’ll do

As Events Support Administrator you’ll take ownership of providing administrative support within set guidelines for Bespoke Mental Health’s programme of events, working closely with the Events Programme Manager. You’ll help deliver an excellent customer experience for our subscribing organisations and delegates.

Key duties and responsibilities

• Respond to delegate queries through our website and by email, using response templates for frequently asked questions and liaising with colleagues about more complex queries
• Provide administrative support on the day for live online events (see also information on working hours below)
• Process administrative changes and requests such as issuing guest access codes for events and updating membership details
• Generate events-related reports and use mail merge to send to customers and others as required
• Maintain event process support documentation, ensuring it is accurate and up to date.

Key skills, personal qualities and experience

• Exceptional attention to detail and a high level of accuracy
• Excellent organisational, administrative and record-keeping skills
• Excellent IT skills (Microsoft Office, in particular Excel and mail merge). Familiarity with Wix and/or Zoom would be an advantage.
• Able to work independently and take ownership within set guidelines as well as having a collaborative approach and knowing when to seek advice
• Able to work with complexity
• Able to maintain high standards in a high-volume context
• A strong customer service focus
• Adaptable and able to learn quickly and effectively
• Good interpersonal skills and able to communicate effectively in writing
• A positive, can-do attitude and willing to be flexible to meet business needs
• A high level of personal integrity and an ethical and inclusive approach.

What we offer

As well as the opportunity to be part of a committed, high-performing and collaborative team doing meaningful work, we offer:

• A competitive starting salary of £29,177 FTE (actual salary £20,841 for 25 hours per week), with potential for performance-related progression to £33,961 FTE over time
• Some flexibility in working hours
• Fully remote working
• Pension scheme
• 30 days' annual leave

About you

You’ll genuinely enjoy administrative work and have a keen eye for detail, be confident with IT, highly accurate and organised and like to make sure things run smoothly. If that sounds like you and you have the skills we’re looking for, share our values and are keen to get stuck in, we’d love to hear from you.

We want to build a diverse team and we welcome applications from candidates from all backgrounds and life experiences.

Additional information

Location: You must be based in the UK for this role.

Right to work: You must have the right to work in the UK.

Working hours: We need to ensure we have the cover we need to support events and delegates. To achieve this, working hours must normally include afternoons and specific times when a live event is taking place. The dates and times of live events are provided well in advance and usually fall on a Tuesday, Wednesday or Thursday and into four start time categories. Please refer to the full job description for details of the working hours required around events. Please only apply for the role if you can meet these availability requirements. Remaining working hours will be agreed with your line manager within 8.00am to 5.30pm Monday to Friday. There will be opportunity for some flexibility, provided business needs are met.

Job Title: Business Development Manager
Location: Orpington / Hybrid
Organisation: The Maypole Project

The Maypole Project is seeking a strategic and dynamic Business Development Manager to drive income growth, secure impactful partnerships, and support service development with a focus on continuous improvement and user engagement.

As a key member of the senior management team, you’ll work closely with the Chief Executive to shape and deliver our business development strategy, ensuring long-term financial sustainability. This includes leading competitive tenders, grant applications, and identifying new opportunities to expand our services and reach.

Key Responsibilities:

• Lead income generation and partnership development
• Co-develop and implement strategic business initiatives
• Act as Deputy to the Chief Executive when required
• Engage service users in co-design and delivery of services

What we’re looking for:

• Proven experience in business development and strategic leadership
• Strong track record in securing funding and partnerships
• Excellent communication and stakeholder engagement skills
• Passion for service innovation and user-centred design

Join us in shaping the future of Maypole Services and making a lasting impact.

We have an exciting opportunity for a Service Delivery Assistant to join the London Adult Service team, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based at our London office in Old Street (EC2A 4BQ)

As a Service Delivery Assistant you will:

• Provide high quality administrative support to the team and service.
• Update and maintain manual and computerised database and case management systems and records in accordance with the service's internal policies/procedures and organisational standards.
• Manage general queries into the service.
• Collate and supply information and correspondence to internal and external contacts in accordance with required deadlines.
• Liaise with referring agencies to improve referral information and the general referral process for victims. May include following up to secure information included in incoming referrals.
• Provide general office administration support which could include photocopying, filing, data entry, ordering of office supplies, processing invoices, raising purchase orders and minute taking at meetings.
• Help to coordinate external communication, management of local social media accounts and preparation of materials to help promote the service.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Join Samaritans and help shape the digital experience that supports millions.​​

We’re looking for a Website Manager to lead the development and delivery of Samaritans’ websites, ensuring they are engaging, accessible, and impactful. This is a pivotal role in our Brand, Content and Digital Engagement team, where you’ll lead on digital excellence ​and work with external partners to grow our reach and improve user journeys.​​

Contract​

• ​​£40,000 - £42,000 per annum plus benefits
• ​Full Time (35hrs per week) 
• ​Permanent
• ​Hybrid – Linked to Ewell (Surrey) office with flexibility to work from home
• ​We are passionate about flexible working, talk to us about your preferences ​​

​What you’ll do ​​

• ​Lead and develop a high-performing Web team
• ​Oversee website content strategy and functionality improvements
• ​Manage digital aspects of major campaigns and projects
• ​Own and optimise our digital ecosystem, including third-party platforms
• ​Drive SEO, PPC and content opportunities to increase reach and conversions
• ​Champion digital best practice and support internal teams to upskill
• ​Use data and analytics to inform decisions and improve performance​

What you’ll bring​

• ​Strong editorial judgement and digital marketing expertise
• ​Experience managing web development and content workflows (Agile experience desirable)
• ​Proficiency with CMS platforms (Wagtail experience a plus)
• ​Proven leadership and team management skills
• ​A data-driven mindset and understanding of user experience principles
• ​Knowledge of digital legislation, standards and trends
• ​Excellent communication skills and emotional resilience​​​​

See the full job description and person specification for further information.​

​

Why Samaritans?​

​At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.​

We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.​

You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.​​

For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available here. You can also visit our careers website to access this.​

We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.  ​

​

Apply now​​

If this sounds like the opportunity for you, please apply. You’ll be asked to upload your CV and cover letter. Please ensure your cover letter details how you meet the essential skills and experience.​​

We kindly ask that you don’t rely on AI tools for your application answers, or to generate interview answers. We want to see your own unique ideas and writing skills. We want your application to stand out from the rest and showcase your own strengths.​

​

Applications close: 20th​ October ​2025​ at 09:00am​

Interviews: w/c 3rd November 2025

The Marketing & Engagement Officer will support the Head of Commercial Activities and Volunteering and the wider organisation by leading on marketing, communications and community engagement. This role will focus on raising the profile of Age UK Lambeth, increasing awareness of our services, campaigns, and activities, and building stronger connections with our community to grow participation, partnerships, and support.

You will be responsible for planning and delivering marketing campaigns, creating compelling content, managing communications channels, and coordinating engagement initiatives and events. Alongside this, you will play a key role in developing supporter relationships and encouraging charitable giving, helping to increase regular and one-off donations through effective communications and community partnerships.

This is a creative and outward-facing role, requiring strong communication skills, relationship building, and the ability to balance both strategic planning and hands-on delivery.

General Duties

● Run, monitor, and maintain the organisation-wide marketing and promotional calendar to meet service, campaign, and engagement needs.
● Manage and grow all social media channels, following agreed marketing plans to build interest, followers, and engagement.
● Keep websites updated with relevant information, campaigns, events, and supporter opportunities.
● Coordinate the events calendar with national and international awareness days (e.g. Black History Month, International Women’s Day, World Mental Health Day).
● Create and update marketing materials (using tools such as Canva), ensuring brand consistency.
● Write and create engaging content by attending service activities, community events, and partner initiatives (occasional evenings/weekends).
● Produce and distribute newsletters (via MailChimp) for clients, supporters, councillors, and other stakeholders.
● Work with HR and management to deliver internal communications, including staff newsletters.
● Support the Lambeth Carers Card project, including marketing and business engagement.
● Represent marketing and communications in internal projects, ensuring a clear voice for the organisation.
● Develop and deliver an annual engagement plan to strengthen community connections and support.
● Plan, organise, and promote community and fundraising events, ensuring strong marketing and communications support.
● Build and nurture relationships with community groups, schools, local trusts, and businesses to encourage collaboration, sponsorship, and charitable giving.
● Support the recruitment, induction, and retention of volunteers for events and engagement activities, ensuring they feel recognised and valued.
● Increase supporter involvement and donations through targeted campaigns and creative digital content.
● Encourage the growth of regular donors by promoting supporter journeys and clear calls to action.
● Monitor event budgets and resources, ensuring activities are cost-effective and well-organised.
● Maintain accurate supporter and donor data on the charity’s database (Donorfy).
● Report on progress against marketing, engagement, and fundraising plans, using data to inform improvements.

In the first 6 months, you’ll

● Get fully up to speed with Age UK Lambeth’s services, campaigns, and engagement priorities.
● Review and manage the marketing and communications calendar, ensuring all campaigns and events are planned effectively.
● Audit and refresh social media channels and the website, creating content that promotes services, campaigns, and community activities.
● Support the planning and delivery of key community events and awareness campaigns.
● Build relationships with internal teams to understand their marketing, engagement, and supporter needs.
● Develop and begin implementing a community engagement plan, including opportunities to encourage supporter involvement and charitable giving.
● Start creating marketing materials, newsletters, and digital content that align with the organisation’s brand and objectives.
● Establish relationships with key community groups, businesses, and volunteers to support engagement activities and events.
● Support initial reporting on engagement, marketing, and supporter metrics, identifying opportunities for improvement.
● Begin contributing to creative ideas and strategies to raise the profile of Age UK Lambeth and its services locally.

Set up in 2009, Renaissance Foundation (RF) is a specialist youth charity providing support to two hard-to-reach groups: young carers and young hospital patients suffering from life-limiting illnesses.  These groups have much in common, and can suffer from significant educational, social and emotional challenges including low academic attainment, high rates of unemployment, isolation and lack of self-esteem. Our mission is to inspire these young people to reach their full potential through our three-year programme, using the power of inspiration, creative and digital learning and vocational development.  Our programme is designed to create high aspirations, build resilience and confidence in public settings and support positive engagement with society.

We are looking for a capable, proactive person to oversee the management of RF’s programme. You will be at the frontline of our work, working with key partners, young people and other stakeholders to make an impact. You will be responsible for all aspects of programme management and promotion of the programme through various outreach efforts.

This is a wonderful opportunity for someone who is passionate about improving the lives of young Londoners to work with a driven team in a small, but impactful, charity.

Your key contributions

Programme

· Leading RF’s transformative programme including graduate schemes such as mentoring and the Youth Board

· Building your expertise in partnership development, working closely with the Programme Director to build effective partnerships with new partners, community organisations, local authorities and other stakeholders where required

· Attending all drop-in sessions/holiday activities to be a consistent, trusted presence for young people. Term time drop ins take place Wednesdays 5-7pm. Holiday drop-in sessions take place at different times. (Evening and occasional weekend work will be time taken back in lieu)

Outreach

· Driving RF’s Outreach strategy in order to build and enhance visibility and recognition of RF and connect with young people who could benefit from our support

· Managing referral partner relationships across London (including schools, hospitals, young carer services and others), nurturing existing relationships and building new partnerships

· Organising events that inspire referrals to RF including delivering school assemblies, presenting at meetings and taking other external visits as required

· Analysing referral data to identify opportunities and strategically expand our reach where it's needed most

General

· Collaborating with/supporting the programme team on an adhoc basis as required

· Ensuring safeguarding principles and procedures are always followed to protect the welfare of young people, including identifying, responding and reporting any safeguarding concerns

About You

You will:

· be an excellent communicator, with the ability to build strong relationships with young people, referral and programme partners and other key stakeholders

· be confident presenting and speaking publicly

· have strong organisational and time management skills, with a keen eye for detail and the ability to manage a varied workload

· have the ability to self-motivate, allied with possessing strong team working and collaborative skills

· be able to demonstrate empathy, patience and a genuine passion for supporting young people facing significant challenges

· be an enthusiastic networker

· have the capacity to work outside of normal 9-5 hours at times (weekends and evenings) and the ability to travel abroad occasionally (e.g. to attend the Nobel Peace Prize in Oslo)

We're eager to meet people that believe in our mission and can contribute to our team in a variety of ways, not just candidates who check all the boxes. Even if you don't feel that you meet every single requirement, we still encourage you to apply.

Whilst not imperative, we are interested to hear from candidates who have lived experience of being a young carer or having a long-term health condition.

What we can offer

Salary: £30,000-£35,000 depending on experience

Standard benefits:

25 days holiday, plus public holidays

Pension

Additional benefits:

Extra leave at Christmas

Birthday leave

Monthly team socials

Professional training and development opportunities

Access to a comprehensive EAP

Cycle to work scheme

Time off in lieu for irregular hours worked

We are committed to safeguarding at RF.  Successful candidates will need to undergo child protection screening appropriate to the role, including references and Disclosure and Barring Service checks.

We are committed to promoting equality, diversity and inclusion and we welcome applications from anyone regardless of age, disability, ethnicity, heritage, gender, sexuality, religion, socio-economic background or any other difference.

This exciting role sits in our Campaigns, Impact & Partnerships team, who are one of NHYC’s main drivers of systems change and partnerships. Our Data & Impact Manager works dynamically across the organisation to support frontline teams in recording and sharing the impact of our work. We’re looking for someone curious, patient & with a strong eye for detail. This role oversees our data and outcomes tools, making sure we’re accurately recording and evidencing the change we create. The role holder will work across an array of digital tools to provide data and narrative about our work for our teams, funders and the wider public.

It’s a great opportunity to join the team as we take on another expansion and a new range of partnerships, this role is perfect for someone looking to take a step up in project and data management, training & information sharing. They’ll also have the opportunity to lead on landmark pieces of work including large scale service evaluations, experience our frontline offer and stretch themselves by informing the development of our next organisational strategy. They’ll sit within a supportive and talented team who also work across our campaigns, impact and partnerships work but will have autonomy and independence over their role and objectives.

• Permanent, full-time role in the Campaigns, Impact and Partnerships Team
• Salary: £37,024 – £41,600
• Deadline to apply: 9am Monday 27 October

Programme Manager - Independent Living Services

Every two hours, someone is paralysed by spinal cord injury. Aspire is a national charity providing practical support to ensure all those affected can move from injury to independence.

Aspire’s Independent Living Service supports around 600 patients a year, with our team of Advisors working in the NHS's specialist hospitals to provide advice and support directly to those who are newly injured.

We’re looking for someone to manage our national team team and ensure our service meets the needs of the patients who use us. We need someone with excellent organisational skills, able to tackle the day to day requirements of managing a remote team and who can produce the annual budgets and business plans for the service. You'll also be an excellent communicator, comfortable building relationships across the organisation and with key external partners. Experiencing of delivering or managing a support service would be an advantage.

To apply, please send your CV and a cover letter explaining how you meet the requirements of the job. Please note, we will not accept AI-generated letters.

REF-224 389

About The Role

We are currently recruiting for a Supporter Engagement Team Leader!
Do you have experiencing leading and managing a high performing customer facing team? Are you passionate about supporting a team to deliver exceptional service to customers?

We are recruiting for a Supporter Engagement team leader to join our stewardship teams with a focus on delivering exceptional and bespoke supporter journeys and experiences through multiple channels.
This role is responsible for leading a team who engage in a multi-channel communication with our supporters, working closely with our inbound supporter care team. The team leader contributes to improving fundraising efforts by supporting the team, as well as providing supporter insights and feedback , using data to make decisive and key decisions to all stakeholders.

Key Responsibilities:

- Leading and Managing a Team: Providing day-to-day leadership, fostering a positive team culture, and ensuring team members are supported in their roles. 

- Supporter Interaction: Acting as a first point of contact for supporter inquiries via various channels (phone, email, social media) and handling donations. 

- Enhancing the Supporter Journey: Working to improve the overall experience for supporters by identifying areas for improvement and implementing changes. 

- Providing Support: Offering guidance and support to the team on best practices for engaging with supporters and handling various situations. 

- Contributing to Fundraising: Providing valuable insights and feedback to fundraising teams to inform future strategies and campaigns. 

- Ensuring Compliance: Adhering to data protection regulations and other relevant policies and procedures.                                     

What you’ll focus on:

- Leadership and Team Management: Proven ability to lead, motivate, and develop a team. 
- Communication and Interpersonal Skills: Excellent verbal and written communication skills, with the ability to interact with a diverse range of people. 
- Customer Service Experience: Experience in a customer-facing role, preferably within a fundraising or charity setting. 
- Data Management and Analysis: Ability to manage and analyse data to identify trends and improve supporter engagement. 
- Knowledge of Fundraising Practices: Understanding of fundraising principles and best practices. 

Interviews will be scheduled w/c 27th October.

About Alzheimer's Society - who are we and what’s our mission?  

Dementia is the UK’s biggest killer. One in three people born in the UK today will develop dementia in their lifetime.  

At Alzheimer’s Society, we’re the UK’s leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding ground-breaking research and campaigning to make dementia the priority it should be.  

Together with our supporters, we’re working towards a world where dementia no longer devastates lives. 

Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for. 

Our commitment to Equity, Diversity, Inclusion & Belonging  

We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as part of a minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.     

Our hiring process 

We want you to bring your whole self to the process. Applications are anonymised until interview stage, and we’re happy to support any adjustments. Share your feedback via our candidate survey when applying to help us improve. We may close early if we receive high interest (with 48 hours’ notice). Some roles may require a DBS check as part of our safer recruitment commitment. Thinking about using AI during the recruitment process? we know this can be helpful in many ways but remember to include your personal and authentic self too. Your voice and experience are what really set you apart. 

Giving back to you  

At Alzheimer’s Society, we value our people and take a total reward approach to pay and benefits. You’ll enjoy a generous double-matched pension scheme, 27 days’ annual leave (plus bank holidays and wellbeing days), and access to a free Bupa Cash Plan, 24/7 EAP, Thrive mental wellbeing support, and virtual GP services. Our Society Plus platform offers exclusive discounts, wellbeing resources, and recognition schemes, while our flexible working, family-friendly policies, and life assurance provide peace of mind and work/life balance. We also offer a free Will-writing service and long service awards to recognise your ongoing commitment.

Our building is a space that’s open, welcoming and full of life throughout the week (including evenings and weekends).

No two days will be the same. You’ll make sure our building runs smoothly and safely for everyone who comes through our doors. Some days you’ll roll up your sleeves to tackle practical tasks yourself; other days you’ll manage and coordinate others. This is a great opportunity to work in a state-of-the-art, purpose-build community centre, helping to care for and steward our building so that it is always ready for use by our community.

In this hands-on role, you’ll be at the heart of our community’s daily life. From overseeing maintenance and coordinating the caretaking and cleaning teams, to ensuring M&E systems run at their best, you’ll make sure our building is a safe, well-functioning, and inviting place for everyone who comes through its doors.

If you’re organised, dependable, and motivated by making spaces work well for people, we’d love to hear from you.

Are you a creative fundraiser who can show how powerful journalism changes the world?

We’re looking for someone with energy and imagination who can demonstrate our impact and build strong relationships with funders – making the case for ambitious investigative journalism that holds power to account.

You’ll work closely with our Development Director and project leads, playing a central role in securing the resources that power our investigations. If you love variety, know how to tell a compelling story, and want to use your skills to back fearless impact-led journalism, we’d love to hear from you.

Are you an experienced fundraiser with a track record of securing and managing large grants? Do you enjoy finding creative and proactive ways to build relationships with new and existing funders? We’re looking for a talented fundraiser to join us. Reporting to the Development Director and working closely with our project leads, this role will be a crucial addition to our mission-driven team. Individuals who are passionate about public interest journalism and its power to drive real-world change are encouraged to apply.

About the role

We are the UK’s largest independent non-profit investigative newsroom. Our reporting is published by media partners around the world and holds power to account across five areas: environment, health, big tech, dirty money and local power.

This role will initially focus on supporting two of those teams as they deliver journalism that drives real-world change. But it may also support work on new and emerging issues such as the rise of mis- and disinformation and how that affects UK communities. The two teams are:

• Bureau Local: works with communities to uncover hidden stories in the UK. The Bureau Local team has reported on the exploitation of migrant workers, run a community-led project aimed at giving voice to the Trans+ community, and brought transparency to the family courts system through reporting and training.

• Enablers: investigates the lawyers, accountants, and financial structures that allow dirty money to flow through the UK. Their work has prompted major regulatory investigations and legal action, challenging how corruption is facilitated at home and abroad..

Our fundraising

The Bureau is almost entirely funded through grants and donations – without our supporters, we couldn’t do what we do. Over recent years, we’ve grown to a team of 35 people with an annual income of £2.8m, backed by a committed network of trusts, foundations, and individuals.

This is an exciting time to join our fundraising team as we build on those strong relationships and explore new ways to diversify our income.

Role and Responsibilities

• Work with project leads to take their ideas and build a strong case for support, translating complex issues into powerful, accessible narratives for funders.

• Manage relationships with existing funders, ensuring timely reporting, effective stewardship and continued support.

• Research and develop a pipeline of new prospects.

• Write compelling proposals and applications to secure new grants.

• Collaborate with our other Fundraising Manager, who leads on environment, global health and big tech, and occasionally help in those areas.

• Potentially support projects to diversify our income, such as helping to grow our major donor programme.

• Work closely with colleagues across the Bureau - from reporters and impact producers to operations and finance – and play an active part in maintaining a collaborative, supportive workplace culture.

• Pitch in on a range of fundraising tasks, big and small, to keep the Bureau in the best position to deliver its journalism.

Skills and Experience

You don’t need to tick every box in this ad – we are committed to hiring people with potential. If you feel like you lack some specific experience but have the necessary drive and passion, please don’t be deterred from applying.

• Fundraising track record: 5+ years’ experience raising significant money for charities or non-profits, especially from foundations (HNW experience a bonus).
• Grants expertise: confidence in managing the full cycle from initial due diligence and agreements through to reporting back about our work.
• Great communicator: able to translate complex issues into strong and compelling proposals; fluent in English.
• Researcher and analyst: skilled at identifying new funding opportunities.
• Organised: able to juggle multiple priorities and deadlines with strong attention to detail.
• Collaborative: comfortable working with colleagues at all levels in a newsroom environment.
• Creative and resourceful: able to think beyond simple metrics to make a powerful case for impact.

Benefits - what we offer

• 25 days of annual leave
• Option to work a nine-day fortnight - (by reduction in annual leave)
• Flexible and hybrid working arrangements
• EAP - Employee assistance programme
• Enhanced sick pay
• Enhanced maternity and paternity pay (after 12 months’ service)
• Learning and development opportunities
• Cycle to work scheme

How to apply

Please send a CV and cover letter to our fundraising manager email address located on the TBIJ job posting by 17 October 2025. Interviews are scheduled for the week commencing 27 October.

If you need support with your application, such as reasonable adjustments, or have questions before applying, contact the fundraising manager email address. You must have the right to live and work in the UK.

Please also complete our anonymous equality monitoring form also on our site, which helps us track who we are reaching.

Our values

Just: We are committed to pursuing what is right. We act with integrity and fairness to bring injustice to light.
Honest: We deal plainly and truthfully with each other and what we uncover. We reveal the truth even when it is uncomfortable.
Courageous: We aim to break new ground. We are ambitious, tenacious, and innovative.
Inclusive: We seek to build equity. We embrace diversity, different experiences, and perspectives.
Collaborative: We believe people are stronger when they work together. We take a collective approach to how we tackle problems, share skills, and enable change.