Supporter service officer jobs in crystal palace, greater london

Based at our Head Office in Leatherhead, Surrey, KT22 0BX

Status:       Permanent

Salary:       Band 4, £26,945 - £29,569, per annum, dependent on experience, plus 5% Outer London Fringe Allowance

Hours:       Full-time, 37.5 hours per week, Monday - Friday, 09:00 - 16:30, hybrid, 2 days in office, 3 days at home.

________________________________________________________________________________

About Us:

Combat Stress is the UK’s leading mental health charity for veterans. For over a century we’ve been helping former service personnel deal with issues like post-traumatic stress disorder (PTSD), anxiety and depression. Today we provide specialist treatment and support for veterans from every service and conflict, focusing on those with complex mental health issues related to their military service. We provide a range of community, outpatient and residential mental health services to veterans with complex mental health problems. We provide services in-person, and via phone and online.

About the role:

To support the charity’s income generation and stewardship of donors by working with the fundraising and events teams. There are a variety of annual special events that include but are not restricted to: Annual Charity Dinner, Armistice Address, Carol Service and Clay Shoot as well as Open Days, virtual events, AGM and the Secret Postcard Auction. To further support other fundraising teams in the logistics, stewardship and administration of events, activities, data management and input and donor engagement tasks.

Key responsibilities:

• Support the Senior Events Officer with all fundraising and stewardship events including the production, delivery, logistics and administration of our key special events
• Work with Income stream Heads, when required, to manage their donor engagement and cultivation events and activities
• Update the events section of the Combat Stress website
• Assist in researching venues and suppliers for events
• Liaise with and relationship manage external suppliers (caterers, printers, florists, venues) regarding events
• Help manage all printed materials related to events including designers, printers and advertisers
• Help source prizes for the live and silent auctions
• Raise and manage invoices as directed
• Input and manage event administration on Raiser’s Edge, always ensuring accurate records are maintained
• Process ticket applications and donations in lieu of tickets and ensure all supporters are thanked in a timely manner
• Attend events and assist the Senior Events Officer to ensure everything runs smoothly and all attendees at the event are well looked after. Some out of hours work is required
• Collaborate and support other fundraising teams as and where required

This role is subject to a DBS check.

As a healthcare environment, and for the health and wellbeing of our staff, veterans and visitors, we encourage everyone at Combat Stress especially professionals that are veteran facing  to take up the offer to be fully vaccinated against Covid-19

What we offer:

You will work within a reputable charity that is constantly evolving to meet the needs of our veterans, that has a fantastic cause and a committed follower base.

Benefits:

•          27 days annual leave, with an increase to 30 days annual leave upon 5 years of continuous service, plus bank holidays and an additional increase to 33 days annual leave upon 10 years continuous service, plus bank holidays. 

•       Competitive stakeholder pension scheme - contributions matched up to 11% of salary

•       Discount shopping vouchers

•       Access to the Employee Assistance Programme

•          Flexible working

•          Access to Blue Light Card scheme

•          Death in Service Scheme

Plus many more.

A little bit about the role 

Location: Hybrid, 2 days a week expected in our London Office. Those living outside the M25 can opt to not receive London Office Allowance and agree a more flexible office attendance pattern at offer stage.

The Academic Registry team, one of the sub-teams within programme management, is responsible for ensuring that participants’ academic  programme journeys are well-administered. The team are responsible for areas such as academic policies and processes (including for assessment and student records), along with several other operational aspects of Frontline’s academic provision, from attending and preparing data for examination boards or exceptional circumstances panels, to liaising with external markers.

The Academic Programmes Officer will work primarily as part of the Academic Registry, within Programme Management, to contribute to a first-class participant experience on the Approach Social Work programme. You will need to be flexible and adaptable in response to diverse requirements in the wider team through the academic year. A responsive and supportive standard of customer service is expected throughout, including at peak periods.

Some key responsibilities include:

• Coordinate assessments and preparation for exam boards, including managing marker allocations, deadlines and payments, and recording and communicating assessment outcomes
• Analyse feedback and other data to support the continuous enhancement of the Approach Social Work programme.
• Maintain accurate participant records, ensuring that all data is maintained and shared appropriately and in line with legal and regulatory requirements
• Build strong working relationships within Frontline and with external partners, e.g. in our university partner, to support effective collaboration

A little bit about you 

We are looking for someone who is committed to Frontline’s values and can balance support for participants with an understanding of the importance of agreed regulations and procedures in maintaining academic standards. You will be highly numerate and organised, with excellent attention to detail. Experience of working with student records in a higher education environment is highly desirable.

We have a fast-moving culture within the team and organisation, so we’re looking for someone who is who is well organised, details-focused and can use their initiative to do what works. You will have excellent communication skills, be able to build relationships with people and be willing to learn. There are lots of opportunities for growth and development in this role – and for the right candidate to make the role their own. 

If you feel you have the skills to make a real impact and contribute to creating lasting social change for children and families, we would love to hear from you. 

Important information

We have increased the diversity of Frontline’s workforce in the last 12 months, but we need to do more to have greater racialised minority representation in our senior roles. We know the value racialised minority voices bring and therefore, we are strongly encouraging applicants from these backgrounds to apply. We are also a disability confident employer and welcome applicants with disabilities.

We recognise that artificial intelligence (AI) such as ‘ChatGPT’ etc can be useful for applicants e.g. to shorten an initial draft, so we do not attempt to have an absolute ban on AI in applications. However we would caution applicants not to rely too much on AI in drafting answers to application questions. We want to hear your authentic voice arising out of your experience, and we will be looking for answers that use examples and experiences that are specific to you. You are more likely to be able to produce that kind of content yourself than an AI will.

This role is ineligible for sponsorship and so all applicants must have the right to work in the UK.

Sponsor Group Relationship Manager 

Location: Remote (UK-based) 
Contract: Part-time, 3.75 days per week 
Salary: £40k per annum pro rata 

About Us 

Gulab Sorkh Foundation (GSF) is an independent charity supporting former members of the Afghan security forces and their families, who have come to the UK under the Government’s Afghan Relocation and Assistance Policy (ARAP). Our mission is to help these individuals rebuild their lives, access support, and integrate fully into British society. 

We have recently been awarded new funding under the Communities for Afghans (CfA) Phase 2 programme. This funding allows us to expand our work supporting Afghan families through Sponsor Groups, which is why we are growing our team to ensure we can provide high-quality support to all participants. 

About the Role 

You will be the driving force behind the recruitment, onboarding, and ongoing engagement of Sponsor Groups. Success in this role depends on your ability to inspire, motivate and sustain long-term commitment from these groups, ensuring they are confident, supported, and fully equipped to welcome Afghan households. 

You will contribute to developing innovative strategues to attract new Sponsor Groups, maintain strong engagement, and address challenges proactively, ensuring a high-performing network across the UK. 

This is a busy and varied role, combining community engagement with strategic partnership. You will play a key role in shaping GSF’s growing national programme, ensuring our families receive the care and opportunities they need to thrive in the UK.  We are looking for someone who is proactive and highly organised, with a genuine passion for supporting refugee communities. 

How to Apply 
 

Please upload a CV and cover letter by the closing date. In your cover letter, you must explain how you meet every one of the essential criteria in the person specification. Applications that do not address the essential criteria may not be considered. 

Gulab Sorkh Foundation (GSF) supports a diverse range of beneficiaries within the Afghan armed forces community. We know that diversity within our team strengthens our work, and we are proud to be an equal opportunities employer. We welcome applications from all backgrounds, perspectives, and experiences, especially those with lived experience of immigration. 

Research shows that some people do not apply unless they meet 100% of the criteria. If this is you, please consider applying anyway; your skills and perspective could be exactly what we need. 

A Disclosure and Barring Service (DBS) check will be required for successful candidates. We cannot sponsor visas, so all applicants must have the right to work in the UK. 

We may close the vacancy early if we receive enough strong applications. 

About us:
At St George's Hospital Charity, we're dedicated to making a difference in our hospitals and the communities we serve. Everything we do is framed by a commitment to improve the support we can provide to patients, staff and visitors who use our hospitals in the local communities across Southwest London, Surrey and Sussex. Every year, we transform hospital spaces, provide life-saving equipment, champion pioneering research and fund projects that support our NHS staff to perform at their best. We're looking for an ambitious fundraising professional to join our team and be part of the next stage in our charity's development. 

About the role:

We're looking for an Individual Giving Manager who will lead the charity’s individual giving programme during an exciting period of growth. You will deliver key activities aimed at building our profile, donor base and unrestricted income in line with our strategic objectives. This will be achieved through the delivery and strategic development of warm and cold cash acquisition, a face-to-face regular giving programme, effective retention strategies and initiatives that will build our contactable base of supporters. This role will also be responsible for the development of our gifts in wills programme, including creating marketing campaigns and materials to grow gifts in wills income. The role is involved in both strategic planning and implementation.

This role is a unique opportunity to double income from individual giving and be an integral member of a hardworking, friendly and passionate team. It would be suitable for someone looking to take the next step in their fundraising career with experience across a range of individual giving income streams, preferably including cash appeals, regular giving, face-to-face and lottery, with proven success in contributing to income growth across a diverse portfolio.  You will see firsthand the difference you make every day to 10,000 hardworking NHS staff and 1million + patients accessing St George’s NHS Trust.

Our staff benefits:

• Pension: contribute 3% of your pre-tax monthly salary and we add an additional 6% to your contribution
• Wellness days: you are entitled to two paid wellness days to focus on your wellbeing.
• Training and development: One-day (pro rata) per month to focus on your personal training and development
• Annual Leave: Enjoy 25 days holiday/year plus 8 bank holidays. This increases by one day per year, up to a maximum of an additional five days. This is on a pro rata basis.
• Enhanced maternity pay: Qualifying employees are eligible for enhanced maternity pay, calculated based on their current salary, after completing 52 weeks of employment.
• Extended time off: Employees with at least two years’ service can take between 4 to 6 weeks off unpaid for activities such as travelling, studying, pursuing hobbies or caring for an independent.
• Shared parental leave: This lets parents share up to 50 weeks of leave and 37 weeks of pay after the birth or adoption of a child.
• Season ticket loan: spread the cost of your commute with our season ticket loan.
• Employee Assistance Programme: Our health assured EAP offers confidential support and advice on a range of personal and professional areas including mental health, financial concerns and wellbeing.
• Blue Light Card: enjoy discounts both online and in store across various outlets

Interviews will take place on a rolling basis, so applicants are encouraged to submit their application before the closing date

About Kinship

We are Kinship. The leading kinship care charity in England and Wales. We’re here for kinship carers – friends or family who step up to raise a child when their parents aren’t able to. 

Together, let’s commit to change for kinship families.

Purpose of the role:

We’re looking for a motivated and creative Marketing & Communications Officer to join Kinship’s Marketing Team. In this hands-on role, you’ll help deliver integrated marketing campaigns and content that engages kinship carers, referral partners, and wider audiences across England and Wales. 

This role is hybrid with frequent (minimum of 1 day per week) travel and work in our London Office, Or fully office-based (Vauxhall)

What you'll be doing:

You’ll be responsible for creating high-quality, audience-focused content across digital and offline channels, supporting social media and email marketing, managing marketing collateral, and ensuring all communications reflect Kinship’s brand and values. This is a fantastic opportunity for an organised, proactive marketeer to contribute to a growing team, help raise awareness of Kinship’s services, and make a real difference for kinship carers and families.

Key responsibilities:

• Support the planning and delivery of cross-channel marketing and communications campaigns and activity, specifically including tactical plans to promote Kinship’s DfE funded training and support service as well as promoting Kinship’s holistic support offer including peer support and online advice. 

• Plan and create clear, engaging, high-quality and audience-focused content – both written and multimedia (graphics, video, audio) using tools such as Canva or Adobe Express for a variety of channels - including website, social media, newsletters etc.

• Take the lead on day-to-day community engagement with followers across all social channels (paid and organic) using in-house guide to help direct to support where relevant and flagging issues of concern as appropriate. 

• Manage the inventory of Kinship’s marketing collateral, checking when stock is low and reordering where required.

• Ensure all content is in line with the charity’s brand, tone of voice, and accessibility standards. 

• Deliver regular monitoring on performance by tracking key metrics across digital channels (email marketing and social media) and feed into monthly reports. 

• Work in collaboration and co-production with kinship carers to ensure meaningful input and representation in the development of relevant plans and activities.

Knowledge, abilities, skills and experience: 

• Demonstrable marketing experience in an in-house or agency role. 

• Experience using digital marketing tools, including email marketing systems; design software, including Canva; social media platforms and photo and video editing software. 
• Experience using a Contact Management System, such as Salesforce. 
• Exceptional written and spoken communications skills, with the ability to develop impactful narratives tailored to different audiences and channels. 
• Excellent organisation skills and the ability to work happily in a fast-paced environment, keeping multiple projects and objectives on track, often to tight deadlines. 
• Excellent copywriting skills and experience of writing marketing copy for a range of audiences and channels, communicating clearly, concisely and with an organisation’s tone of voice. 
• Passionate about marketing and interested in different marketing approaches 
• Collaborative and enjoy working across a number of teams. 
• Flexible and willing to provide some out-of-hours cover and travel for work occasionally.

Are you a passionate and proven fundraiser looking for your next big challenge? This is your chance to join a mission-driven team and help transform the lives of seriously ill children.

Reporting to the Head of Fundraising, you’ll be a vital member of our charity team, responsible for activity across community and events fundraising. This role will focus on providing exceptional stewardship for our calendar of community and events fundraising. You’ll build relationships with supporters and help deliver impactful events as well as help grow our income through individual giving.

Please click on the attached job pack for the role description, more details about The Brompton Fountain and the role you could play, then apply via CharityJob with your CV and cover letter.

We look forward to hearing from you.

This is an exciting time for Parkinson’s UK, we want to reach as many people as possible so we can improve life for everyone affected by Parkinson’s. We are looking for people to join our network, make genuine connections, and be part of a larger team that works together to support the Parkinson’s community. 

About the role 

In this role, you’ll work with the Community Fundraising field and central team to ensure effective delivery of the Community Fundraising strategy and plan by maximising the potential of each supporter as well as exploring how the charity can support them. 

You will ensure that every supporter has a great experience of Parkinson’s UK through developing key relationships and providing operational administrative support, analysis and research as well as assisting in the development and maintenance of robust procedures. 

What you’ll do:

• Provide a welcoming, efficient and professional service to supporters and potential supporters of Parkinson’s UK and motivate them on their fundraising journey.

• Work with the Community Fundraising team and other members of the Parkinson’s UK Fundraising and Engagement Directorate to ensure effective delivery of the community fundraising strategy and plan.

• Support the Community Fundraising team in providing operational and administrative support, analysis and research. 

• Working with the Community Fundraising Officer, assist in the development and maintenance of robust administrative procedures to enable the whole team to function as effectively as possible.

• Participate in the delivery and fulfilment of Community Fundraising activities and events, including attendance and support of event organiser on the day, as required.

What you’ll bring:

• Friendly and approachable manner with the ability to build and maintain strong relationships and provide first class customer service & supporter care 

• Familiarity with relational databases (Raiser's Edge preferred), including inputting and retrieving data and producing reports, requiring a high attention to detail. 

• Strong written and verbal communication skills with the ability to communicate with people at all levels providing clear information, support and advice both verbally and in writing 

• Ability to deal with customer enquiries in a diplomatic and sensitive manner. With a proven ability to take a solution focused approach to problem solving and high attention to detail. 

• Ability to work flexibly and effectively as part of a team

This is an exciting time for Parkinson’s UK and we would love you to join us!

Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.

Interviews for this role will be held on the 29 October 2025, in person at our London Offices.

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

Context and Background

The NSPCC’s mission is to end cruelty to children. Today, the NSPCC lobbies government on child welfare issues, leads national campaigns and offers front line services support for thousands of vulnerable children. We do this directly and through schools, local safeguarding children’s boards and others, offering support, advice and training. Since 2006, we have run Childline, the telephone helpline and counselling service. With a core staff and thousands of volunteers, the NSPCC remains a central organisation in the fabric of British society, with the welfare, protection and prosperity of children at the centre of everything we do.

Over the next ten years the NSPCC is focusing on three impact goals we believe will make the biggest difference to children’s lives:

1. Everyone plays their part to prevent child abuse

2. Every child is safe online

3. Children feel safe, listened to and understood

Our strategy has teamwork at its heart. Everyone has a role to play, and we want many more people to play a part in protecting children.

The Data and Analytics Hub have developed a new ambitious data and analytics strategy to transform the NSPCC into a leading data-driven organisation at the forefront of preventing child abuse and neglect through the collective insights of our data. The Supporter Data Operations team is a team of 15 sitting within the Data and Analytics Hub that process all the fundraising data coming into the society from numerous and diverse sources and maintains and trains staff on our supporter data systems..

Our Supporter Centricity programme aims to transform our relationship with our supporters and as part of this programme we are bringing together all of our key data systems and processes. This role will bring extra capacity to the busy Database Training, Support, and Governance team. Straddling BAU and project work, the postholder will maintain a high standard of support for users of our existing systems as well as supporting the delivery of our ambitious transformation programme.

Job purpose

The key aspects of the role are:

· User support – Provide a high level of support for all Raiser’s Edge users

· Translate business needs into technical deliverables – Work with stakeholders to understand their needs and deliver supporting work to contribute to technical solutions that meet business needs.

· Process Development & Documentation – Ensure that new business database processes are documented and end-to-end impacts are understood. Support on the production of training resources

· Migration support – Complete data cleansing, analysis, and manipulation as required

Key relationships - Internal

· Reports to the Database Training and Support Manager

· Works closely with the Supporter Data Operations, Income Generation and Supporter Centricity teams

· Builds and maintains working relationships with other teams across the Society as necessary

Key relationships - External

· Works with our implementation partner on implementation of Salesforce

Main duties and responsibilities

· Act as a first line of support for Raiser’s Edge users with BAU queries on a day-to-day basis. Provide clear communication and support, adjusting communication style based on the needs of the user

· Proactively take steps to improve business support and information systems that affect fundraising activities and staff through understanding how information and business processes are used, evaluating their effectiveness and efficiency on an on-going basis and making recommendations for and implementing improvements.

· Support the transformation and migration of all sources of supporter data and systems that will form part of the new platform solution, working with our subject matter experts and suppliers.

· Carry out testing of deployed solutions in the new Salesforce environment as part of User Acceptance Testing

· Develop effective internal relationships. Understand business challenges and opportunities, translating business needs into technical articulations

· Keep up to date on best practice and developments within the charity sector generally and particularly changes to fundraising regulations and codes of practice.

· Work flexibly between BAU and project work, shifting focus according to the needs of the organisation

Responsibilities for all Staff within the Technology & Data Directorate

· A commitment to safeguard and promote the welfare of children, young people and adults at risk.

· Actively participate in regular department and team meetings, contributing to strategy, discussions and decisions which will be beneficial to the NSPCC’s Technology & Data activities

· Maintain an awareness of own and others’ health and safety and comply with the NSPCC’s Health and Safety policy and procedures

· Take personal responsibility for keeping up to date with NSPCC’s work to end cruelty to children, including securing updates on project and service developments and general NSPCC news

· Keep up to date with emerging technologies and evaluate whether they could be deployed to the benefit of the Society

Person specification

1. Excellent communication skills, able to understand interpret and present complex information in a clear way for a wide range of audiences. Skilled at translating technical information for a non-technical audience

2. Successful experience of providing high levels of user support in a busy environment for Raisers Edge

3. Excellent interpersonal skills with the proven ability to work well within a cross functional team. Has a proven track record of leading, working with and through other teams and departments to achieve results

4. Excellent decision making skills; objective, data-driven, user-focussed and balanced to best meet many competing demands

5. Ability to identify and devise creative solutions and opportunities and to research and evaluate their viability in order to achieve desired outcomes

6. An ability to organise and plan own work, identifying conflicting demands and establishing clear priorities in order to meet agreed objectives.

7. Knowledge of Salesforce in a non-profit environment is desirable

Safer Recruitment

As an organisation, we are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk.

Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults.

The recruitment and selection of our people will be conducted in a professional, timely and responsive manner and in compliance with current employment legislation, and relevant safeguarding legislation and statutory guidance.

Our principles:

· Always seek to recruit the best candidate for the role based on merit including their skills, experience, motivation and competencies. Our robust recruitment and selection process should ensure the identification of the person best suited to the role and the organisation.

· Committed to diversity and equality of opportunity and will interview all applicants (internal and external) who self-declare at application as having a disability and who meet the minimum requirements in the person specification of the vacancy they are applying for.

· We will make reasonable adjustments at all stages of the recruitment process in order to enable successful candidates who declare disabilities to start working or volunteering their time with us.

· Any current member of staff or volunteer who wishes to apply for vacancies and is suitably qualified will be considered and addressed fairly and objectively based on their merit.

· As an organisation committed to safeguarding, we will ensure all under 18’s joining the organisation will have ongoing risk assessments to ensure their role and activities are safe and appropriate.

· All documentation relating to candidates will be treated confidentially in accordance with the GDPR legislation.

Frazzled is a small mental health and wellbeing charity founded by Ruby Wax OBE based on the power of emotional openness. Our free, volunteer-led meetings run online every single day of the year, offering people a chance to share, listen and feel heard in a supportive community.

We're looking for a confident and positive self starter with a high level of emotional intelligence, attention to detail and excellent communication skills to be our new Project Support and Administrative Officer.

 You will play a vital role in coordinating our schedule of peer-support meetings, managing our busy inboxes, supporting our volunteers and ensuring our internal systems and processes are well organised and working smoothly. You will work closely with our Co-Heads of Training and Programmes to plan and manage service delivery, support the recruitment, wellbeing, training and development of volunteers, as well as provide day-to-day running of our services. Supporting the Chief Executive and Head of Fundraising, you will contribute to Frazzled’s fundraising and development by providing administrative support and helping to organise events, meetings and reports.

Frazzled runs meetings throughout the day, from early in the morning until late in the evening seven days a week. The Project Support and Administrative Officer will be responsible for scheduling meetings and supporting our Facilitators with issues when they arise.
Please note that there will be some evening and weekend work expected when emergency tech or meeting issues arise.

We ask that you do not use AI to assist you in writing your application, as this role involves lots of written and verbal communication with stakeholders and we want to hear your authentic voice, rather than the same response multiple times.

Key responsibilities
 

Core Programme:

• Manage the delivery of all Frazzled meetings by being the main point of contact for day-to-day queries, managing the day to day running of core programmes, ensuring documents, schedules, records and systems are all up to date, and being on call to deal with any issues that arise.

• Respond to all public enquiries in a helpful and efficient manner

• Manage the Frazzled meeting schedule by arranging our meetings with volunteers and uploading them onto our booking website

• Design all pre- and post- volunteer meeting polls and ensure these are completed

• Host Ruby Wax public meetings with Ruby on Zoom
   

Volunteer Support:

• Support the Heads of Training and Programmes in the recruitment, support and training of volunteers

• Be confident in having constructive conversations via Zoom, phone and email with our stakeholders and volunteer network

• Ensure all volunteer records, DBS and training tracking is maintained and updated, and arranging training meetings

• Assess feedback forms from volunteers that may highlight problems or risks within meetings and manage these accordingly

• Support all volunteers in case of distress, queries, updates, problem solving alongside the Heads Training and Programmes

• Support and minute monthly volunteer meetings

• Write a monthly volunteer newsletter

Data and internal operations

• Manage and oversee all data collection from the core programme meetings, including analysis and presentation of results to staff, volunteers and trustees.

• Build and maintain relationships with prospective and existing partners

• Support CEO and Head of Fundraising with funding applications and relevant administration tasks

• Maintain office systems and the central filing system

• Support the smooth running of quarterly trustee meetings, including preparing papers and reports

• Assist colleagues whenever necessary.

Shared Responsibilities with wider team

• Design and rollout ongoing participant feedback surveys, evaluate survey data and present conclusions/proposals for next steps to internal stakeholders.

• Manage continuous improvement projects to support the organisation and your own development 

• Help with the development and implementation of the Frazzled strategy.

• Assist in the production of the Annual Report of the charity and other publications and publicity material.

• Represent the organisation at external meetings where appropriate.

PERSON SPECIFICATION

Essential

• Excellent written and verbal communication skills, with an ability to engage confidently and compassionately with a range of people

• Outstanding organisational skills, attention to detail and the ability to manage multiple priorities and deadlines

• A collaborative team player with a positive, creative and flexible approach to problem-solving

• A proactive self-starter who can oversee projects from start to finish

• Strong IT skills and confident using a range of online systems (e.g. Zoom, Google G-Suite, Canva, databases, online scheduling systems)

• Confident in collecting, analysing and reporting data

• Discretion and compassion when handling sensitive information

• Willingness to work flexibly across the week, including some evenings and weekends when required

• An understanding of and compassion for the challenges faced by people feeling frazzled

Desirable

• Experience working in the charity or mental health and wellbeing sector

• Experience of working with or coordinating volunteers

Job Title: Business Development Manager
Location: Orpington / Hybrid
Organisation: The Maypole Project

The Maypole Project is seeking a strategic and dynamic Business Development Manager to drive income growth, secure impactful partnerships, and support service development with a focus on continuous improvement and user engagement.

As a key member of the senior management team, you’ll work closely with the Chief Executive to shape and deliver our business development strategy, ensuring long-term financial sustainability. This includes leading competitive tenders, grant applications, and identifying new opportunities to expand our services and reach.

Key Responsibilities:

• Lead income generation and partnership development
• Co-develop and implement strategic business initiatives
• Act as Deputy to the Chief Executive when required
• Engage service users in co-design and delivery of services

What we’re looking for:

• Proven experience in business development and strategic leadership
• Strong track record in securing funding and partnerships
• Excellent communication and stakeholder engagement skills
• Passion for service innovation and user-centred design

Join us in shaping the future of Maypole Services and making a lasting impact.

AllChild is a UK children’s charity committed to supporting every child to thrive. This is a pivotal moment for the organisation. There is a huge amount of interest in our work – from Central Government, local authorities and private sector funders (including significant corporate organisations and major philanthropists), because of our innovative collective impact and funding model.

We are seeking a Philanthropy Officer to join our Development Team. This role will play a part in managing AllChild’s portfolio of philanthropic supporters, including Trusts, Foundations and Major Donors. You will work closely with the existing Philanthropy Officer, supporting the Philanthropy Manager to steward our existing supporters, as well as build a strong pipeline of prospective donors and secure new funding.

To ensure fairness in selecting the best candidates for this role, we operate a blind recruitment process. Therefore, all applications are anonymised until an interview has been confirmed.

For full details about the role, including the job description, person specification, and list of benefits, please visit our website via the Apply button and download the Job Pack.

Closing date: 24 October 2025.

Interview date: Online interview. We anticipate the first round of interviews to be held w/c 20 October 2025. More details will be provided following the invitation to interview.

We reserve the right to close this vacancy early if we receive a sufficient number of applications for the role. Therefore, if you are interested, please submit your application as early as possible.

We prioritise safeguarding at AllChild. Our recruitment follows strict guidelines outlined in our Safer Recruitment and Selection Policy. Please read our Safer Recruitment and Selection Policy on our website.

We are proud to be an employer that puts Equity, Diversity and Inclusion at the core of all that we do, for the benefit of our employees, our partners, and the communities that we work with.

We are proud of our diversity and are therefore keen to receive applications from people who may be underrepresented in our AllChild community. Please read our EDI statement on our website.

Please inform us of any accessibility needs for the application or interview process. We will address them when scheduling interviews.

Age UK Lewisham and Southwark (AUKLS) is a local, independent, self-funded charity that exists to improve the lives of older people in Lewisham and Southwark. AUKLS enjoys an open and participative working environment. We work to our core values which include being fair and equal as a service provider, employer and partner. Teamwork, collective responsibility and delegated authority are central to this process. A key element of all roles is to develop and maintain the organisation’s working ethos and culture.

As part of the Happy Feet Team, you will work in partnership with community organisations, health and social care and statutory services to coordiante the delivery of a toenacil cutting service for people aged 50 and over,living in the London Boroughs of Lewisham and Southwark. The role will be based at our Stones End Day Centre. 

We are looking for a passionate person who enjoys a varied working day and is passionate about supporting older people to maintain their wellbeing and independence.

Employee Benefits:

• 26 days annual leave + bank holidays (pro rata for part-time)
• Additional day's leave for Birthday
• Access to Employee Assistance Programme, including access to helpline for partners and dependents
• Flexi time scheme allowing the claiming back of additional hours worked (where appropriate to role)
• Other flexible working options, including working from home (where appropriate)
• Generous contractual sick pay scheme, allowing staff to recover without the worry of loss of income
• CycleScheme members – enabling employees to save 25-39% of the cost of a new bike & accessories whilst also spreading the cost
• TechScheme members – enabling employees to purchase tech through AUKLS and spread the cost from their salary

AUKLS is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

If you want to work at the heart of a charity in a small friendly team, leading an innovative programme to promote wellbeing and social inclusion, this is the job for you! 

The Stuart Low Trust (SLT) is a well-respected and award-winning charity based in Islington supporting people who isolated and experiencing mental health issues.  SLT was founded to be radically different from other local charities – uniquely accessible, inclusive and community-embedded. 

What the job offers 

You will be developing exciting new projects to serve Islington and surrounding boroughs in a culturally rich environment and vibrant voluntary sector.  Working closely with the Chief Executive, you will be introducing exciting plans to develop our service.  You will have freedom to develop activities, build partnerships and outreach to attract new and a wider diversity of participants reflecting local community needs.

Who we are seeking 

We are seeking a capable manager with track record coordinating delivery of a community-based activities programme within a charity or social care service.  You will thrive on a challenge and enjoy creative thinking, relationship-building with partner organisations and managing staff.  You will have experience of marketing a service to attract new participants.  You will have an understanding of the support needs of people who are isolated.  You will be able to learn from participant feedback to develop services. 

This post is subject to an Enhanced DBS check and two satisfactory references. 

We are embrace diversity, equality of opportunity and inclusion. We are committed to building a team that represents are variety of backgrounds, perspectives and skills.  The more inclusive we are, the more we can achieve. 

Key Benefits and opportunities: 

• 25 days’ annual leave plus bank holidays
• Occupational pension scheme 
• Hybrid and flexible working arrangements with a small and friendly team.
• Access to training and development opportunities 
• Supportive management culture, line-managed by the Chief Executive, who has 30 years' experience in the charity sector 
• Opportunity to lead programmes/develop skills 

Application instructions 

Please note, while we appreciate the value of AI tools, we strongly prefer that applicants prepare their supporting statements with minimal use of AI.  This helps us to better understand your authentic voice, skills and motivation for this role.  Thank you. 

Deadline for applications: Sunday, 2 November 2025 at 12midnight
Interviews: Monday, 10 November 2025 
Estimated Start: December 2025-January 2026 

We're looking for a proactive and customer-focused Property Services Officer with solid experience in property maintenance and management to join our supportive housing team.

You'll work closely with partners to deliver efficient property and asset management services, resolving issues, managing priorities, and ensuring high-quality, timely, and cost-effective outcomes. Success in this role requires strong people skills, a flexible mindset, and a commitment to delivering exceptional service to our residents.

• Budget & Portfolio Management: Oversee a £1M property services budget for repairs and major works across a regional portfolio of 240 properties.
• Contractor & Partner Coordination: Work with maintenance partners and third-party providers to ensure high-quality, cost-effective service delivery.
• Major Works Oversight: Collaborate with internal teams to assess property needs, manage resident communications, and issue work orders.
• Procurement & Quotations: Source quotes for various property works including landscaping, renewals, and structural repairs.
• Regulatory Compliance: Handle insurance claims, planning applications, building control, and statutory notices with internal and external professionals.
• Resident Engagement: Conduct satisfaction surveys and manage complaints to ensure service quality and fairness.
• Health & Safety & Safeguarding: Ensure resident safety during works, working closely with housing teams.
• Contractor Meetings: Organise and document meetings with contractors and consultants, ensuring follow-up on action plans.
• Transition Management: Support the shift from reactive to planned maintenance while maintaining service continuity.
• Data & Systems Management: Maintain accurate records, update housing systems, and ensure compliance documentation is complete.
• Financial Processing: Manage payments, invoices, and accounting processes in collaboration with Finance.

• Substantial experience of working within a Housing and/or Property Services environment
• Experience in Asset Management
• Knowledge of building construction and preventative maintenance
• Experience in delivering a customer-focused service
• Experience of providing support to residents/tenants
• Genuine skills in engagement and communication, including negotiation and persuasion.
• IT Literate with previous experience of using Microsoft Office and SAP Real Estate, Plant Maintenance and Finance platforms
• Good communication, negotiation and liaison skills
• Attention to detail, ability to follow defined processes and procedures, and good record keeping.

What we offer

Your Salary

• A salary of £40,572 per annum, plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of your salary.

Your Benefits

• 25 days annual leave (increasing to 30 days within 5 years) plus eight bank holidays and three additional days (pro-rated if working part-time).
• We welcome all flexible working arrangement requests. This is looked at in a case-by-case scenario, and if this fits within the department's needs. We try to be as flexible as we can in your work pattern to support you with other commitments, and to give a good work-life balance.
• We offer many services and initiatives under our Family Friendly Programme, some of these include enhanced Maternity Leave initiative, Adoption Leave, Paternity Leave, & Shared Parental Leave. Structured induction programme and access to a range of development opportunities including apprenticeships.
• Automatic enrolment and access to Medicash (one of the UK's leading health cash plan providers), providing you with many services including reimbursements of routine dental treatment, optical, specialist consultations, and therapy treatments. Unlimited access to virtual GP & Private prescription service and health & Stress related helplines.
• Access to Occupational Health, and an Employee Assistance Programme 
• Access to the Department of Education Restaurant and Westminster Abbey with a plus-one guest.
• Apply for eligibility for an Eyecare voucher.
• Opportunity to join the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies.

Please note: You must have the right to work in the UK to be considered for the role.