Supporter service officer jobs

Marketing Officer (Individual Giving and Legacy)

 Help us make every day count.

At Prospect Hospice, we believe everyone deserves personalised, compassionate care at the end of their life. As part of our dedicated Fundraising, Marketing and Communications team, the Marketing Officer will play a crucial role in securing the income that enables us to support patients and families across Swindon, Marlborough and northeast Wiltshire.

We're looking for a motivated and thoughtful marketing professional to help drive growth in individual giving and legacy income—areas that are vital to our long-term sustainability. With your eye for detail, collaborative mindset and passion for connecting with people, you’ll help ensure our supporters feel truly valued and inspired.

Hours: 37.5 hours per week (flexible working options available)

 What is the role?

 This is a varied and rewarding role at the heart of our fundraising team, focused on delivering inspiring individual giving and legacy campaigns that connect with people on a personal level. From direct mail and digital fundraising to managing our lottery, raffles and in-memory giving platforms, you’ll be helping to build meaningful relationships with our supporters and ensuring their experience with Prospect Hospice is thoughtful, respectful and engaging.

Working closely with colleagues and partners, you’ll bring insight and creativity to your campaigns—using data to guide your decisions and always striving for the highest standards. You’ll be responsible for developing supporter journeys that are both compassionate and effective, encouraging long-term connection and support.

This is an opportunity to grow professionally in a collaborative and inclusive environment where your ideas are valued and your work genuinely makes a difference to local families.

About you:

 This role is perfect for someone who is:

• Person-centred in approach, recognising the importance of every supporter’s journey.
• Inclusive and collaborative, working with internal teams and external partners alike.
• Resilient and adaptable, able to manage multiple projects and deliver high-quality campaigns under pressure.
• Committed to excellence, ensuring our fundraising communications are impactful, relevant, and strategically aligned.

Please see the job description for full details and person specification.

We offer a great range of benefits, including:

• 27 days annual leave entitlement (plus bank holidays)
• Flexible working
• Generous contributory pension scheme and life assurance
• Discounts with local retailers, gyms, and service providers including Blue Light Discount Card
• Employee Assistance Programme
• Family-friendly policies and practice
• Supportive induction, and training and development
• A values led, inclusive working environment
• Free parking on-site

To apply, please submit your CV and a cover letter detailing your suitability for the role and why you’d like to work with us.

 Equality & Diversity

 Prospect Hospice is committed to encouraging a diverse and inclusive working environment. We recognise that promoting diversity and eliminating discrimination in our workplace will bring benefits for our people, our business, and the communities we serve.

We welcome applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, offending background, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.

Safeguarding

 We are committed to safeguarding and promoting the welfare of all those we support. As part of our SAFER recruitment processes, offers of employment will be subject to thorough checks, which may include a Disclosure and Barring Service (DBS) check, satisfactory references, online and social media checks, and verification of qualifications. We expect all staff to share this commitment and to adhere to our safeguarding policies and procedures at all times.

You must tell us about any unspent conviction, cautions, reprimands, or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

We will review applications as they come in and therefore we may close the vacancy before the closing date. Candidates are therefore advised to apply early.

Are you passionate about building lasting relationships that create real impact? Join Guide Dogs as our Major Donor Fundraising Officer and help change lives by securing vital funding from high-value supporters. 

In this exciting and rewarding role, you’ll focus on cultivating and managing relationships with philanthropists capable of giving £10,000 or more. Working with existing supporters, your goal will be to deepen their connection to our cause and inspire transformational gifts that support our work with blind and partially sighted people across the UK. 

You’ll manage your own portfolio of major donors, taking ownership of income targets and leading face-to-face ‘asks’ to secure significant and multi-year funding. Whether you’re building compelling cases for support, planning prospecting events, or guiding senior stakeholders through a donor meeting, you’ll be at the heart of our mission—ensuring every supporter feels valued, heard, and inspired. 

This is a truly collaborative role. You’ll work closely with colleagues across Guide Dogs, from our services teams to senior leadership, to match donors with projects that speak to their passions. You’ll also nurture a strong network of advocates—Trustees, volunteers, and staff—who can help open doors and deliver powerful donor experiences. 

If you’ve got a background in major donor or high-value fundraising, love creating meaningful connections, and thrive when meeting bold targets, this could be your next big step. 

About Us

No two people with sight loss are the same, and none of our people are either. So, we are proud to offer a range of person-centred benefits that can support each member of staff in ways that really mean something to them – and show them how much they mean to us. We offer a flexible benefits package, discounts and cashback scheme, a generous holiday allowance and matched contributory pension scheme to care for our people.   

We value in-person collaboration with our teams and those we support, so the ability to travel to our sites is needed. This role offers flexibility in location, with the option to be based near one of our key office sites in Leamington, Reading, London or our National Centre near Warwick. 

However, we understand that the right candidate may be based elsewhere, and we’re open to discussing other locations. The role requires a presence in a Guide Dogs office one to two days per week, but beyond that, we offer a hybrid working arrangement that allows for flexibility while ensuring strong collaboration with colleagues and teams. Home-based could also be considered for this role. Most team meetings take place in Reading or National Centre, Leamington so access to either of these locations is important. 

You’ll be working 35 hours per week, worked 9am to 5pm, Monday to Friday. 

How to apply

Further details on the full role are attached below. When you are ready to apply, submit an online application form via this page. 

As part of your application ensure you provide evidence and examples of how your skills & experience meet the criteria as set out in the attached job description. You will also be asked to complete a few job-specific questions as part of this application process, so please be prepared to write your answers to these questions. 

If you want to know more about the teams who work at Guide Dogs, you can find it on our Careers Page 

Our Commitment to Diversity and Inclusion 

Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality.  

As a Disability Confident Employer, we are proud, whenever possible, to offer an interview to all candidates that meet our selection criteria, and who indicate they wish their application to be considered under our Disability Confident interview commitment. For more details, visit our careers site. 

If you are successful you will need to provide evidence of your right to work in the UK via our digital ID checking supplier; in addition, we cannot offer visa sponsorship at this time. 

Every day is different at Guide Dogs. And no person with sight loss is the same. We work side by side, on our sites and in the community, in schools and on our streets, supporting people to live the life they choose. Our staff therefore also work in different ways to support the delivery of our life changing work. 

Safeguarding 

Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment. 
 
At Guide Dogs, we believe in fair and equitable hiring practices. A criminal record will not automatically disqualify an applicant from consideration for a position. Each case will be evaluated individually, taking into account the nature of the offense, its relevance to the role, and the time that has passed since the incident. We encourage all candidates to disclose relevant information, and we assure you that it will be handled confidentially and fairly. 

Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If you are applying for a disclosure role, please note that you will be required to undergo an enhanced DBS check and sign up to the DBS update service. 

For high volumes of applications, we reserve the right to close adverts earlier than advertised. 

Job Title:  Head of Finance & Business Services

Reports to: Chief Executive

Direct Reports: Finance and Business Administrator

Location: Hybrid - mainly home based working with a requirement to regularly attend meetings and events (mainly in London but also other project areas elsewhere in the UK) and with occasional visits to the Charity's offices. 

Salary: £46,542 Pro Rata

Hours: 3 Days per week

 About Alexandra Rose Charity 

Founded by Queen Alexandra in 1912, Alexandra Rose Charity (ARC) has a long history of supporting people experiencing poverty in the UK. Our vision is for everyone to have access to healthy and affordable food, and our mission is to give families on low incomes access to fresh fruit and vegetables in their local communities whilst advocating for systemic change to address food insecurity and health inequalities.

Since 2014, ARC has pioneered the use of financial incentives to improve access to healthy food and combat food insecurity through our Rose Vouchers for Fruit & Veg projects. To date, we have supported over 11,000 families, including over 20,000 children, to access £3.5 million of fresh fruit and vegetables in their local communities.

To deliver this scale, we work with 73 children and family centres and community organisations, 69 market traders and independent retailers, two fruit and vegetable vans and one fruit and vegetable delivery box scheme. We estimate that our projects have generated a total economic value added of almost £9 million for the local economies of the eight locations where we work: five London Boroughs, Barnsley, Liverpool and Glasgow.

As part of our new five-year strategy, we want to grow our reach and impact as part of a national movement where Rose Vouchers for Fruit & Veg projects are embedded in local and national policies and seen as a key intervention for transforming the diets of communities across the UK.

About the role  

As we launch our new 5 year strategy we are looking for an experienced Head of Finance & Business Services to help deliver our mission and support the growth and consolidation of the charity. As a member of the Senior Management Team, you will play a key role in implementing our new strategy as well as managing risk.

You will take overall responsibility for the organisation’s financial management, working closely with the Chief Executive and the Treasurer.

You will provide effective finance business partner support to other functions within the charity to support its fundraising, operations and development.

You will also be responsible for the line management of the Finance & Business Administrator, working with the Chief Executive to both oversee and support the business services function of the charity.

We want our organisation to reflect the diversity of the communities we work in, and we welcome applications from people from all backgrounds.

The closing date is Friday, 30th May 2025, at 5:00 pm

Interview Process: The selection process may include two interviews:

First Interviews: will take place online from the 16th to 19th June

Second Interview  (if selected) TBC

Looking for an opportunity to join a friendly team and develop your skills as an Anti Social Behaviour Officer?

We are looking for a new colleague to join our Housing Team in Dorset, to contribute to developing a safe and inclusive community for our customers.

In this busy role you'll work alongside your housing management colleagues to tackle all forms of hate crime, nuisance and anti-social behaviour. 

You'll manage your own caseload and build effective working relationships with external agencies, including the police and legal advisors.

You'll make a big difference to people's lives within an experienced, supportive and supported team. 

What you'll need:

•    Ideally, you'll have previous experience of anti-social behaviour related housing management services or be able to demonstrate transferable skills and experience from a similar type of customer facing role.
•    Experience of dealing with challenging behaviour and resolving conflict
•    Strong communication skills with previous experience of working with customers in a demanding environment 
•    The ability to be self-motivated and highly organised
•    Strong IT skills including MS Office
•    The ability to establish, develop and maintain effective working relationships with all work colleagues, contractors and partnering agencies
•    A full UK driving licence and access to your own transport

What you need to know: 

You will be joining our team in Dorset Team and there will also be some casework across the neighbouring counties of Hampshire, Wiltshire and Devon. 

This is a hybrid role where you'll work from the comfort of your own home or one of our regional offices.

Our regional offices provide the opportunity for colleagues to collaborate and work flexibly, we are happy to consider candidates from outside the Dorset area who enjoy working with different teams and travelling as part of their role. 

The role is permanent, and you'll be working full time.

The starting salary is £32,000 - £38,000 depending on your experience. 

A basic DBS check will be completed if you are successful.

As a part of the SNG team some of your benefits will include:

•    £450 yearly flexible benefit pot to use against benefits of your choice
•    Flexible working
•    25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
•    A chance to buy or sell holiday as part of our flexible benefits package
•    A generous pension scheme matching up to 12%
•    Life cover as soon as you join us
•    You will be a part of our Recognition scheme where you can be gifted retail vouchers
•    A range of wellbeing discounts including Gym Memberships
•    A wide selection of other benefits available

If you are a looking for a demanding and interesting new role where you'll work collaboratively to make a real difference to our communities, we would like to hear from you.

The Supporter Relationship Manager is responsible for all individual donor support processes, systems, strategies and individual giving fundraising appeals, which ensure we have excellent relationships with our donors to retain and grow our individual giving income.

Powerful narratives, storytelling and engagement with donors is crucial to ensure that our funding need and impact is shared with supporters. 

The Supporter Relationship Manager will work with the Head of Fundraising and Deputy CEO to grow our major donor, regular giving, appeal and legacy income alongside sustaining our irregular giving and Gift Aid income.  The Supporter Relationship Manager will line manage the Fundraising Assistant (FA), which is a new entry-level fundraising role responsible for the development and day-to-day administration of our community fundraising income stream for individuals and our corporate community.

Person Specification Essential knowledge, skills and experience:

• Three years+ experience of working in a supporter care fundraising role.
• Understanding of fundraising principles, relationship marketing and supporter care.
• Excellent written and verbal communication and interpersonal skills.
• High level copy writing skills.
• Experience of working with communications staff to support multi-channel fundraising campaigns.
• Ability to work on your own initiative.Well-organised and able to manage multiple projects simultaneously while meeting deadlines and targets.
• Good working knowledge of CRM databases and how to use them to steward supporters.
• Good knowledge of current data protection/GDPR regulation.
• Able to develop, initiate and maintain systems and procedures.
• IT literate with a working knowledge of Microsoft Office applications including Excel to sort and segment supporter data.
• A clear commitment to the ethos and strategic plans of FareShare South West, and able to positively contribute towards its achievement.

Job description

We are recruiting one or more Support Workers to work primarily at our Stud Nursery community garden project in Home Park, Richmond Borough as well as the potential of supporting our clients in the Wandsworth Borough.
 

Who we are

At Balance we are committed to empowering those we support to build independent, fulfilled and self-confident lives. We work hard to ensure our charitable values are central to the professional experience of those who work for us, with us and who benefit from our services.
 

About this post
You will be creative and independent thinker, with a desire to demonstrate and develop positive relationships with your colleagues and clients alike. You must have excellent IT skills. You will need the patience and and a commitment to enhancing the experience of those using our services on the basis of individual preferences, strengths and skills.
 

You are someone who:

• shares our values of professionalism, staff recognition, independence, empowerment, partnership and sustainability
• has excellent interpersonal, organisation and IT skills. 
• is willing to actively support and promote the charity's objectives across its core boroughs and contractual partnerships.
• works well both in a team and independently.

Working expectations:

• The working day is 8:30am - 4:30pm Monday to Friday, with the possibility of some out of hours or weekend working. Clients are typically on site from 9:30am - 3:30pm.
• Attendance and commitment to further training. 
• We are open to the possibility of multiple part-time roles within this setting.

Key Responsibilities for this role

• Through partnership, support and develop client’s skills, confidence and interests as part of a multi-disciplinary service offer. 
• To support your colleagues, team leaders, service managers, volunteers and other key professionals to put those using our services at the centre of your daily work. 
• To support the planning and delivery of garden-based activities and therapeutic interventions for adults with complex needs. 
• To maintain and update client and related operational records with an accurate and professional commitment. 
• To ensure compliance with and the delivery of the charity policies and procedures particularly those related to safeguarding, inclusion and disability discrimination. 

Please note we will be holding interviews as we get applicants in and may close the post early.

We are unable to support applicants who do not already have the right to work in the UK.

You must submit a cover letter explaining why you feel you are a suitable fit for this role and what your expectation of commitment to hours would be.

Description

Legacy & In Memory Marketing Officer

Contract type: Permanent, Full Time, 35 hours per week

Location: London, UK subject to the right to work.

UK Hybrid Working: A minimum of 40% of working time is spent face to face, either in London office, or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London and this will be your location and contract base.

*60/40 hybrid working at WaterAid is currently defined as: 60% of an employee’s time in a location of their choice, 40% face to face, defined as in the London office, at conferences or at stakeholder meetings or other location as relevant for the proper performance of the duties of the role. 

Salary: £33,233 - £34,894 per year with excellent benefits

About WaterAid

Want to use your skills in fundraising and marketing to play a vital role in making clean water, decent toilets and good hygiene for everyone everywhere?

We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best.

Join WaterAid as the Legacy & In Memory Marketing Officer to change usual for millions of people so they can unlock their potential, break free from poverty and change their lives for good.

About the Team

The WaterAid Legacy & In Memory team is responsible for increasing supporter and public awareness and consideration to give a gift in their will and/or an in memory gift. We deliver an audience led communication programme using diverse channels and products. The team deliver supporter journeys, engage staff in the cross promotion of gifts in wills and in memory giving and all aspects of legacy gift case management. We contribute to 14% of WaterAid’s voluntary income, meaning you’ll be a vital part of helping us reach even more people with life-saving clean water. 

About the Role

As our creative and innovative Legacy & In Memory Marketing Officer, you will deliver a range of compelling communications to increase consideration for legacy giving and implement personalised stewardship journeys for our legacy and in memory supporters, as well as delivering engaging thank you events. 

In this role, you will plan, manage and execute print, email and digital campaigns across the marketing funnel, as well as deliver exceptional stewardship, through personal communications and events, to our committed supporters.

You’ll also: 

• Prepare and agree campaign strategies using data, analysis and insight that meet specific objectives within the LIM Team plans
• Undertake Project Management responsibilities required for the successful and timely delivery of campaigns
• Manage relationships with external agencies and suppliers to ensure the effective and timely delivery of campaigns 
• Manage a legacy and high value supporter event programme
• Operate a rigorous test to learn methodology, regularly monitoring, evaluating and analysing campaigns

Requirements

You’ll be passionate about using your experience in fundraising and marketing to make a difference by creating inspiring and supporter-led communications that effectively raises consideration for legacy giving and uncovers new prospects and pledgers. You will steward our existing legacy and in memory supporters through engaging supporter journeys and events.

To be successful, you’ll need: 

• Proven experience in a direct marketing or supporter engagement role
• Proven experience in delivering and/or supporting on events
• Experience of developing and implementing supporter journeys across multiple channels
• Working style that reflects WaterAid’s values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation.

Although not essential, we also prefer you to have:

• A recognised direct marketing qualification
• Experience of legacy or in memory fundraising
• Experience of working in the voluntary/ fundraising sector

Closing Date: Applications will close 12:00 UK Time on Wednesday 28 May. Shortlisting and interviews may take place on a rolling basis and the application process will close if a suitable candidate is found prior to the advertised closing date.

How to Apply: Click ‘Apply’ to complete the pre-screening questions and upload your CV and an essential cover letter.

Can I use Artificial Intelligence (AI) technology in my application? At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.

Pre-employment screening:

To apply for this post, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to the applicable laws in the respective countries to comply with our Safer Recruitment policy. All our UK-based vacancies require a basic Disclosure and Barring Service (DBS) check.

Benefits

Our Benefits:

• 36 days' holiday (including 8 Bank Holidays)
• Option to buy an extra 5 days annual leave
• We offer a generous pension plan with employer contribution of up to 10%
• Wide range of flexible and agile-working arrangement
• Season Ticket Loan
• Free annual eye tests
• Pay as You Give charitable giving scheme
• Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
• Sabbaticals
• Volunteer Day

Our Commitment:

Our People Promise: We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have.  We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal opportunities: We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.

Safeguarding: We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.

 
Job Title: Community Engagement Officer 
Location: Remote with frequent travel (must be UK-based)
Reporting To: Advice and Support Lead 
Hours: Full-time 
Salary: £26,000 - £28,000 
Contract Type: Permanent  

About Us 

Metabolic Support UK (MSUK) are the leading organisation for Inherited Metabolic Disorders (IMDs), supporting thousands of people worldwide through providing individual support, building communities, and continually advocating for and empowering those living with IMDs. 

We are a small but mighty team providing individual support, advice and connection to the over 40,000 living with an IMD in the UK and more across the world. We have a strong interest in rare disease policy and campaign for the rights of our rare disease community for better healthcare services, access to treatment and to be able to live well everyday.  

Role Overview 

MSUK are seeking a passionate and proactive Community Engagement Officer to strengthen and grow our patient and family community. There are over 1500 IMDs and many of our community use social media, other patient groups and in-person events to connect and learn. This role is central to how we engage with the people we support — through social media, community groups, events, and collaborative partnerships. You’ll be the bridge between our charity and the people we serve, helping to build a supportive, inclusive, and informed community.  

Key Responsibilities 

Engagement & Social Media 

• Manage and monitor all online patient communities responding to community messages and comments with empathy and timeliness 

• Moderate relevant support online community groups, ensuring they are safe, active, and welcoming spaces 

• Identify themes and areas of interest to advocate internally for MSUK response to meeting community need 

• Signpost our Individual Support service, identify and flag individual enquiries to the Individual Support Lead 

• Working with our Campaign & Comms Lead, grow the charity’s presence across social media platforms (e.g., Facebook, Instagram, LinkedIn, X, TikTok) 

• Develop content that resonates with patients, families, and supporters, amplifying community stories and voices 

• Build and manage our lived experience co-production group ‘Metabolic Advisory Council’ 

Community Insight & Advocacy 

• Functioning as the ‘internal expert’ on IMD communities for all MSUK team members 

• Using our Contact Record Management system to log and manage community database to provide timely, relevant insight to team members when required 

• Work with Head of Insight & Advocacy to engage and support communities in relation to timelines for insight work 

Events & Campaigns 

• Plan, organise, and execute online and in-person community events (support groups, awareness days, family meetups, annual conference) 

• Collaborate with the team to deliver campaigns around awareness, fundraising, and education 

• Work with Virtual Support Assistant to coordinate speakers, logistics, communications, and follow-ups for all events with  

Relationship & Partnership Management 

• Build and maintain relationships with other patient advocacy groups, charities, and health organisations 

• Represent the charity at external events, meetings, and forums relevant to the rare disease space 

• Seek opportunities for collaboration, knowledge sharing, and joint initiatives 

Community Fundraising 

• Work with Fundraising lead on community support for individual and events fundraising including event research, donor journey support and online promotion 
   

Person Specification 

Essential 

• Experience managing online communities and/or social media platforms in a professional or volunteer capacity 

• Excellent written and verbal communication skills 

• Strong organisational skills and event planning experience 

• Empathetic and sensitive to the lived experiences of patients and carers 

• Ability to work independently, from home, and as part of a small, dynamic team 

• Confident, keen to travel and enjoys in-person events and networking  

Desirable 

• Personal or professional experience within the rare disease, health, or charity sectors 

• Experience managing partnerships or external relationships 

• Familiarity with tools such as Canva, Mailchimp, Eventbrite, or similar 

What We Offer 

• A supportive and flexible working environment. 

• Opportunities for personal and professional growth. 

• The chance to make a tangible impact in the lives of people affected by rare diseases. 

We have an exciting new opportunity for a Triage & Early Intervention Officer to join the team in Thames Valley working 37.5 hours a week. This is a hybrid role; there is a requirement for occasional travel throughout the whole Thames Valley area to attend Team Days.

This post is offered on a 12-month fixed term contract.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based from home with a requirement for occasional travel to venues across the region to attend Team Days and other meetings as required. You will be working Monday to Friday between 9am and 5pm.

As a Triage & Early Intervention Officer, you will be:

• Talking to people on the telephone from a variety of different backgrounds, all with different experiences. No two days are the same & you will need to use your communication skills and resilient nature to help those dealing with trauma and the effects of crime, who may have gone through a life-changing experience.
• Previous experience in a similar role would be helpful but is not essential as you will receive robust training prior to working directly with clients. You will also receive ongoing support to ensure that you can provide victims with quick responses to meet their needs and help them cope and recover.
• You will be working within a small supportive team that is part of a large independent charity which offers the opportunity to develop skills to enhance your ongoing personal development.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

About Us

We're the UK's leading charity for Crohn's Disease and Ulcerative Colitis.

A diagnosis of Crohn’s or Colitis is life-changing. Over 500,000 people in the UK are living with a lifelong disease many people have never heard of, and for which there is no known cure.

Crohn’s & Colitis UK funds research, provides award winning information and support and raises vital awareness by increasing the public’s understanding of the conditions, and what it means to live with debilitating symptoms. But we need to do more. We need to be a louder voice in the marketplace. Our ambitious plans for 2025, will help to make a real difference to every supporter’s journey with us. If this excites you - join us!

Role Overview

As a member of the Joint Leadership Team, the post-holder will contribute to the leadership, planning and delivery of cross-team projects, helping to influence and meet the charity’s strategic objectives. Specifically, they will lead projects and programmes to deliver improvements in quality and standards of health services for people affected by Crohn’s and Colitis. In doing so, they will work closely with not only the  Director of Services & Evidence and Heald of Health Services, but also external stakeholders including health and social care organisations, academics, researchers and other charities.  The post-holder will also be actively involved in leading, supporting and developing the Health Services team.

About You

Ideally educated to degree level or equivalent, you will have experience of delivering health service projects and programmes and have come from a health services or medical charity background. You will be adept at developing operational performance metrics, strategies and objectives and have a proven track record in developing strong working relationships with external stakeholders. Whilst not essential, experience of managing and leading a team would be beneficial, as would be an awareness and knowledge of the needs of people affected by Crohn’s and Colitis.

Please see our Recruitment Pack for details of our full Job Description and Person Specification.

Our Location

We are based in Hatfield, Hertfordshire, so we are easily accessible by road and rail. In this role, there is plenty of scope for working from home,  although there will be times when you will need to travel to events/conferences. You will be required to attend two Directorate days each year and occasional face-to-face meetings with your team or our partner agencies. In addition, the charity meets four times annually at its office in Hatfield (or a location in London) for its’ ‘All Staff Together’ days, at which attendance is mandatory.

Benefits

• 25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days
• Salary Sacrifice Pension scheme
• Flexible working options
• Enhanced maternity, adoption and paternity pay
• 24/7 Employee Assistance Programme
• Wellbeing programme
• Interest free loan for season tickets
• Cycle to work scheme
• Free parking and secure bike locks
• Training and development financial support and/or study leave
• Performance review and development scheme

 We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to the applicant residing in the UK and a valid right to work in the UK being provided.

We will not be accepting any contact from Recruitment Agencies or Media Sales

Volunteering for Health is a NHS funded programme to build the capacity and capability of organisations and local health and care systems in England, through the development of volunteering infrastructure. It aims to realise the potential of volunteering in improving the experience and outcomes of people using our health and care systems.

Following a successful bid by Liverpool Charity and Voluntary Services (LCVS) as part of a partnership with NHS University Hospitals of Liverpool Group (UHL Group), NHS Cheshire and Merseyside, and Liverpool City Council we are recruiting for a Volunteering for Health Development Officer to support the partnership in its intention to:

• Establish a robust volunteering infrastructure to address identified health needs and priorities
• Strengthen the capacity of VCFSE (Voluntary Community Faith Social Enterprise) organisations to engage with health volunteering
• Promote collaboration between VCFSE, and statutory organisations to improve health outcomes
• Ensuring sustainability of health volunteering practices beyond the life of the project
• Responding to identified gaps in health volunteering and integrating efforts with local health strategies

The Volunteering for Health Development Officer will support the development and delivery of coherent and sustainable volunteering infrastructure in Liverpool, particularly to grow the level of health and wellbeing linked volunteering opportunities across Liverpool.

Who we are

ADSS (Alzheimer's and Dementia Support Services) believes in enabling those who live with dementia to live well. ADSS is Kent’s biggest independent charity dedicated to providing support to people affected by dementia. Following a significant expansion in 2022, the team is now supporting more people than ever before. We are currently Kent Charity of the Year and Kent Disability Charity of the Year, and have a proven track record in delivering high impact services.

Summary of the role

Reporting to the Head of Fundraising, the role will support the implementation of our 2030 Fundraising Strategy in collaboration with colleagues in Fundraising, Communications and Delivery Teams. The post holder will have responsibility for maintaining and growing Individual Giving, through key digital platforms. They will support the Head of Fundraising in researching and implementing new platforms as ADSS develops its fundraising capacity and capability.

The successful candidate will bring creativity, innovation, and great donor stewardship and retention skills to ensure that the Charity achieves its ambitious fundraising goals.

Main purpose of job

The individual Giving Fundraiser will be responsible for the delivery of ADSS fundraising from individual donors, primarily through digital platforms.

The post holder will handle stewardship contact with all individual donors and fundraisers with warmth and appropriate enthusiasm and sensitivity. Our supporters participate in a variety of events and have a range of motivations for giving to the Charity including families who are raising funds in memory of a loved one.

The Individual Giving Fundraiser will gain exposure to a variety of income streams through collaboration with Fundraising colleagues and volunteers.

Together, you will explore opportunities to diversify ADSS’s funding streams and look for ways digital platforms can enhance Corporate and Community Fundraising and vice versa.

The Role Responsibilities

Maintain and grow ADSS’s income from individual supporters with a focus on digital platforms.

Lead on the delivery of acquisition and retention campaigns and optimising supporter journeys.

Create, plan, deliver and evaluate multi-channel, compliant, insight-led, supporter-centric campaigns.

Fundraising Strategy and Planning:

·Work with the Head of Fundraising to develop and implement comprehensive fundraising strategies, including regular giving, to support ADSS’s mission, ensuring alignment with organisational goals.

·Organise and execute fundraising campaigns and events, including individual giving, special events, and online fundraising efforts.

·Prepare and present detailed reports on fundraising progress to leadership and maintain an accurate pipeline.

·Monitor expenditure for individual events and campaigns to secure a profitable return on investment.

·Support the team to identify and develop new revenue streams to increase support for ADSS programmes and services.

·Keep up to date with industry developments to contribute to the overall development of the fundraising department. Continually monitor digital trends and be willing to adapt to this quickly changing area.

Donor Cultivation and Stewardship:

·In collaboration with the Communications Team, increase our geographical area of reach and influence, across Kent, to grow our donor base.

·Work with families and the wider ADSS team to support the development of case studies to tell donors the stories of ADSS’s work.

·Build and maintain strong, lasting relationships with current and prospective donors, ensuring their continued support.

·Implement strategies for donor recognition and retention, including personalised outreach, acknowledgements, impact reports, and engagement opportunities.

·Develop and maximise communication tools and materials to keep all donors updated with our key messaging and impact.

·Engage with the community through various communication channels, promoting the organisation’s mission and fundraising opportunities.

·Manage online platforms and income pages of our website to maximise the potential channels for donation.

Corporate and Community Partnerships:

Work with the Corporate and Community Fundraisers to:

·Develop Individual Giving programmes within Corporate and Community partnerships

·Ensure that digital platforms support their efforts to cultivate relationships with local businesses and community groups to secure sponsorships, partnerships, and in-kind donations.

·Engage community leaders and influencers to increase visibility and support for ADSS’s fundraising efforts.

·Explore the role of digital platforms in new partnerships to diversify revenue streams and enhance community engagement.

Donor Database Management:

·Maintain and update our donor database, ensuring accurate records of donations, communications, and engagement history.

·Analyse one-off and regular giving performance and optimise programmes based on insights

·Manage the Membership recruitment process

·Track progress towards fundraising goals, preparing regular reports for senior leadership and stakeholders.

·Work within GDPR and the Fundraising Code of Practice at all times.

This job description is not exhaustive and serves only to highlight the main

requirements of the post holder. The Chief Executive Officer may stipulate other reasonable requirements.

THIS POST IS SUBJECT TO A DISCLOSURE AND BARRING SERVICE CHECK

About Twins Trust

Twins Trust is at the heart of the multiples’ community, supporting families with twins or triplets, influencing the healthcare system and campaigning on behalf of our community.

Multiple birth families face unique challenges and we’re there for them, every step of the way. With over 40 years’ experience, we tailor our services to our families’ needs. 

Twins Trust has over 15,000 members who access our amazing community, information and courses and exclusive discounts.

Fundraising Officer

This is an exciting opportunity to join an ambitious and talented fundraising team

We are looking for an experienced Fundraising Officer to join our small and friendly fundraising team. You will support the High Value Partnerships Manager and Community Fundraising Manager, both of which are already well-established income streams with lots of great potential. It’s a great opportunity to work across varied income streams including Corporate, Trusts & Grants, Community, Fundraising Events and Individual/Regular Giving.

Contract: Permanent
Hours:  37 hours per week (negotiable for the right candidate)
Flexibility: We are a flexible employer and most of our staff are juggling things (including caring for multiples!) We are great at making jobs work around life.
Salary: £24,000 - £27,000
Reports to: Community Fundraising Manager  
Work location: Hybrid/remote. Office space in London Bridge, although entirely remote option is fine. Travel to partner meetings/events will also be required.
Closing date: Sunday 8th June
Interview dates: First-round interviews will be virtual and take place in mid June

Purpose of the role

• Reporting to the High Value Partnerships Manager you will provide support across our two priority Fundraising streams – Community Fundraising (Community, Events and Individual/Regular Giving) and High Value Partnerships (Trusts, Grants, Corporate and Sponsorship).
• Conducting prospect research (Corporate and Trusts/Grants) creating a pipeline of targeted opportunities, and submitting applications for lower level funding
• Providing excellent relationship management to those in our community who fundraise for us, whether that’s as a Regular Giver or Marathon runner
• Providing support to the Manager planning Fundraising Events, recruiting participants, attending and cheering on our fundraisers and thanking our supporters
• Accountable for delivering our annual raffle and ongoing Lottery programme
• Support the wider Development team with admin relating to Fundraising

Ideal candidate

The ideal candidate will have experience either in supporting the delivery of High Value partnerships or Community Fundraising. They will be able to demonstrate how they have researched partnerships and/or submitted funding applications, providing excellent stewardship and creating meaningful partnerships that lead to long term support for the charity.

Person specification

Essential

• Experience of donor stewardship
• Excellent relationship building skills
• Ability to research and find vision aligned funders
• Ability to project manage the delivery of partnerships and/or events
• Excellent writing, communication skills and attention to detail
• Able to collaborate with a team of various disciplines or work independently as required
• Ability to multi-task and manage several different priorities at once
• Enthusiasm for the issues we work on

Desirable

• Working understanding of admin processes relating to fundraising
• An understanding of GDPR in relation to fundraising
• Experience working in a CRM (Microsoft Dynamics experience a plus)

Are you able to build excellent relationships with supporters? Are you keen to get stuck in and support the team? Can you adapt your communications to a wide range of audiences?

Then we might have the perfect job for you!

Supporter Engagement Assistant
Covering: Bath and North East Somerset/North Somerset
Based: Bristol office base: BS3 2JH)
Terms: Full-time (35hrs per week - part-time working considered)
Salary: £23,157.98 (FTE)

At Great Western Air Ambulance Charity, we’re looking for a new Supporter Engagement Assistant to serve B&NES and North Somerset. This job involves being the first point of contact for supporters and working as part of the Supporter Engagement Team to build excellent relationships across the area we serve. It requires a lot of passion - for our cause, for the people we help and most importantly for the people who help us save lives.

We’re looking for someone who is dedicated to doing their best; a person who can work independently but can collaborate within and beyond their team; someone who is compassionate for our supporters and everyone involved in the charity; and someone who is curious about exploring new approaches and keen to learn and develop.

Whilst having some experience of working with a charity would be beneficial, it is not essential. We are looking for someone who would like to build a career in the charity sector and become a long-term member of our team. We are keen to support professional development, so you may be a career changer or fancy a new challenge - the most important thing is your ability to build relationships and work as part of a team.

GWAAC is a great cause to fundraise for, and we have amazing stories to tell and experiences to offer. Our work is very rewarding for our team – at GWAAC we know that we are contributing to saving local lives every week.

GWAAC is actively committed to equity, diversity and inclusion. We encourage applications from candidates from a range of backgrounds and experiences. GWAAC puts people first and upholds a culture of safeguarding.

Closing date: 9am on Tuesday 20th May.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

No agencies please.