Supporter services officer jobs

JRS UK is recruiting a full-time Senior Fundraising and Communications Officer, responsible for helping to build our support base, especially among the Catholic community. 

This is a senior role, reporting to the Head of Communications, Fundraising and Advocacy and working closely with the Fundraising and Communications Manager. It will involve developing and delivering our strategy for recruiting supporters in parishes and other settings, as well as delivering a range of fundraising initiatives including our challenge events programme. We are seeking someone with a proven track-record in fundraising and community outreach, as well as a good understanding of the Catholic community in the UK.

You’ll be part of a mission that restores dignity, hope, and agency to people rebuilding their lives after displacement. Whether you're introducing our mission to parishes, representing us at national events, or recruiting participants for our challenge events, your work will have real impact. If you're passionate about justice, have a strong knowledge of fundraising and want a role that improves the lives of people seeking sanctuary, this is your chance to make a difference every single day. 

Job description 

1. Developing and leading JRS UK’s parish engagement plan: 

• Strategic development of JRS UK’s long-term approach towards engaging parishes in our mission 

• Arranging and delivering fundraising appeals, talks, and engagement with parish groups 

• Ensuring that parishes supporting our mission are kept up to date with our work and opportunities to get involved 

• Building sustainable relationships with at least 20 parishes annually by year two

2. Expanding JRS UK’s outreach in the Catholic and wider Christian community: 

• Identifying and delivering opportunities to share our mission with others and involve them in our work including:

                  i. representing JRS UK at national events 

                  ii. leading our engagement with other Jesuit organisations and Catholic organisations such as the National Justice and Peace Network

                  iii. Producing resources tailored to different audiences such as Catholic youth groups, Justice and Peace groups, and non-churchgoing Catholics 

3. Leading recruitment of regular donors: 

• Utilising the opportunities outlined here to engage new regular/committed supporters

• Recruiting at least 120 new regular supporters annually by year 2

• Working with the Fundraising and Communications Manager on our process for welcoming and stewarding regular supporters 

4. Leading our challenge events programme: 

• Recruiting and stewarding our teams for the TCS London Marathon, London Landmarks Half Marathon, and Vitaly 10k ensuring all participants are supported, equipped, and celebrated 

• Keeping past participants up to date with our work and the impact of their support 

• Promoting opportunities for supporters to undertake their own fundraising events

• Raising a net income of £20,000 annually through challenge events by year 2

Other responsibilities  

• Working with the Fundraising and Communications Manager on our schools and universities engagement plan

• Ensuring good quality supporter records are kept in compliance with data processing requirements 

• Periodic management of interns or volunteers 

• Other duties as required by the Head of Communications, Fundraising and Advocacy

Data Services Manager

Permanent

Salary: £44,000 - £47,000 per annum, plus benefits

London N1

Full time – 37.5 hours a week 

We're a hybrid working employer, meaning you're required to come into the office at least 2 days per week currently Tuesday, and Wednesday or Thursday.

The role is being advertised as full-time, but we would consider someone working 4 days per week pro rata.

Closing date: 5pm, Friday 29th May 2026

First Interviews: Tuesday 9th June 2026

Second interviews: Tuesday 16th June 2026

An exciting opportunity for a Data Services Manager has arisen at World Cancer Research Fund (WCRF). 

WCRF is the UK’s leading cancer prevention charity focusing on the link between cancer and risk factors such as diet, body weight and physical activity. 

We are seeking a Data Services Manager to lead and be responsible for the management, use and maintenance of systems and in-house CRM databases to support the achievement of the charity’s fundraising strategic objectives. You will be analysing and reviewing data and reporting on results that can then be used to build engagement with our supporters.You will also be responsible for a team of two people. 

The successful candidate will have proven experience of working with industry standard fundraising software solutions in the charity sector, ideally have knowledge of Claris Filemaker products and will have experience of creating new, and maintaining and updating existing, complex database systems.Experience of creating scripts and troubleshooting existing scripts is key, along with considerable hands-on experience of working with complex data sources, transfers and imports. An understanding and working knowledge of Data Protection regulations is required. 

Application Details:

If you are interested in this role and feel you possess the necessary requirements, please submit a current CV and covering letter (maximum 2 pages) by the closing date. You must have current right to work in the UK.

Please note: Your cover letter should highlight how your skills and experience will benefit WCRF and equip you for the role.

Due to the high volume of applications we receive, we are only able to provide feedback to shortlisted candidates. If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. 

JRS UK is recruiting full-time Fundraising and Communications Officer as part of our Communications, Fundraising, and Advocacy team. 

You’ll be part of a mission that restores dignity, hope, and agency to people rebuilding their lives after displacement. Whether you're crafting a fundraising appeal, sharing stories on social media, or meeting with refugee friends to help supporters understand their experiences, your work will have real impact. If you're passionate about justice, creative in your communication, and eager to build meaningful relationships, this is your chance to make a difference every single day.

Job description 

1. Supporter engagement: 

• Thanking and recording donations; maintaining up-to-date supporter records 

• Supporting outreach through JRS UK events such as our Advent Service and report launches 

• Representing JRS UK at external events such as Greenbelt festival or the National Justice and Peace Network conference 

• Undertaking talks and appeals in parishes or school

2. Digital and Offline communications: 

• Producing and distributing printed materials (e.g. quarterly newsletters; publicity materials; parish resources) 

• Maintaining and developing JRS UK’s digital presence (e.g. website; social media; e-updates) 

• Capturing and managing digital assets (such as audio, photographs, and videos)

• Developing content for JRS UK’s website, newsletters, and social media – scoping and drafting content that champion refugee voices, shares our work, or engages supporters in our advocacy 

• Analysing web traffic and social media engagement to inform future activity 

3. Appeals 

• Supporting the delivery of JRS UK’s three direct-mail appeals (Advent, Lent, World Day of Migrants and Refugees) and our annual legacy appeal by: 

  • Researching and drafting content 

  • Curating and segmenting data 

  • Sourcing and producing visuals 

4. Trust fundraising  

• Stewarding relationships with some small and medium sized trusts 

• Drafting and submiting grant applications and reports 

5. Other duties as required by the Communications and Fundraising Manager or Head of Communications, Fundraising and Advocacy  

Role: Head of Charitable Services

Reporting to: CEO

Salary: £40,000 (pro-rata)

Terms: Permanent, 3 days a week with option to extend to 4 days a week within 6 months (FTE 37.5 hrs a         week)

Background

Buckinghamshire has a fast-growing older population who are the heart and soul of our communities – for example as employers, workers, volunteers, mentors, carers and child-minders. They help make our worlds go round. But when the challenges of older age feel overwhelming, and someone’s own world shrinks, Age UK Bucks is there to support them. Based in Aylesbury and working across the county, our services support older residents to maintain their independence and well-being, especially when times are difficult, helping local older people age batter and access support they deserve.

We have grown as an organisation recently, expanding our services and increasing staff numbers and income as we endeavour to meet the needs of older people in the county, who are struggling to cope with the cost-of-living crisis, after the lasting impact of the pandemic.
 

The Head of Charitable Services is a new role and will play a pivotal part in leading this growth and supporting and developing the teams and culture that deliver them. Alongside this, a key priority is person-centred support and empowerment, and a focus on staff, volunteer and client safety and safeguarding, and skills development. We’ll also be looking to engage service users more dynamically to measure impact and co-produce new services they need and want. 

With growing demand for our services and ambition to be an even more effective voice and empowering champion of older Bucks residents across our communities, there has never been a more exciting time to join Age UK Bucks.

Job purpose
Lead services and teams that support, champion and empower older Bucks residents to meet the many challenges and opportunities of ageing, through charitable services that have high impact and that are sustainably funded, working with all communities in Bucks and through partner collaboration.

The role

Will oversee the development and delivery of high quality, person-centred, compassionate and effective support and services for older people across Bucks that has demonstrable impact and quality - building community connection and championing older people’s needs and opportunities. You will help shape the charity’s charitable approach, work on developing new services, funded from grant applications and community collaboration, and build cases for support and demonstrable impact case studies. Reporting to the CEO, you will work closely with the Head of Commercial Services and Development, dovetailing referral pathways and aligning practice and processes.
 

Key tasks and responsibilities

• Meet the needs of older Bucks residents through effective, high quality, safe and compassionate support and services that can demonstrate impact and are sustainable financially, meeting appropriate quality standards where required
• Develop our people and volunteers, including supporting our safeguarding lead on best practice supervision, risk assessment and mitigation, case work guidance, safeguarding, line management and people development
• Work with SLT to support our Trustee Board, Board Officers and Sub-Committees to enable them to guide and steward the charity appropriately, including developing reports and information/KPIs
• Develop and deliver financially sustainable services, planning and managing income and costs in line with strategy and budgets, working with the Finance leadership and SLT
• Help develop and transform our data collection and story-telling, enabling the organisation to create and share compelling and inspiring impact and outcome reports for stakeholders 
• Support the maintenance and development of our website and social media strategy and assets to support our work and programmes
• Optimise and raise awareness of our services and impact, through developing effective outreach and presentations to key stakeholders, groups, communities and funders
• Act as a champion of older people and an Age Friendly Bucks, representing the charity at key forums, Boards and activities in order to achieve our mission and strategic goals, bringing the voice and needs of older people to the fore.

 Essential qualities:

• Strong and demonstrable people leadership and management skills
• Strong operational delivery experience and skills
• Empathetic to the needs of older people and their families
• Significant Adult social and/or health care experience and knowledge, including safeguarding
• Budget planning and delivery
• Significant impact and outcomes reporting and data collection experience
• Service creation and mobilisation experience
• Experience managing and liaising with commissioners/funders/partners
• UK driving licence

Equal Opportunities

Age UK Buckinghamshire strives to meet the needs of all older people in Bucks but is also aware that some communities could be better served by us. We therefore want to become more representative of the community we serve. We encourage equality, diversity and inclusion in the workplace and encourage applications from our wonderful rainbow of talent in Bucks and people of all ages.

Application Process: 

• Submit your CV and cover letter via CharityJob
• Your cover letter should be no more than 1-2 pages and must explain how you meet the criteria specified in the job description with examples.
• Closing Date: 5th June 2026

Join Addiction Family Support

Addiction Family Support is the leading UK-registered charity supporting adults affected or bereaved by a loved one's harmful use of alcohol, drugs, or gambling.

The role: Family Support Worker (Bereavement)

As a Family Support Worker at Addiction Family Support, you will be responsible for delivering a range of services to provide crucial emotional and practical assistance to individuals bereaved (and affected) by the loss of a loved one due to addiction. Through both individual and group support, you will offer a compassionate and understanding presence, helping people navigate grief and loss in a safe and supportive environment.

Our service delivery takes place via several methods, including taking calls on our telephone Helpline, responding to emails through our email service and delivering remote 5-Step Method informed intervention to individuals and groups via an online platform.

Working patterns are flexible and you may be expected to work on a rota basis, and we would hope to be able to offer more hours per week in time when funding allows it.

You will need to be confident in your ability to provide support via a variety of remote and digital platforms, being able to respond to immediate requests for support. You will be an active and involved member of our team and contribute to all aspects of our work to help us achieve our strategic goals and work towards achieving our vision.

Responsibilities:

• Offer empathetic and non-judgmental structured emotional and practical support to those affected by the bereavement of a loved one due to addiction (via a Helpline and 5-Step Method informed one to one and group support).
• Provide or signpost information, literature, and resources to help individuals and groups manage grief and cope with their situations.
• Facilitate or co-facilitate bereavement support group meetings, creating a safe space for participants to share their experiences and provide mutual support.
• Follow guidelines and safeguarding practices - ensuring safeguarding concerns are addressed promptly and signpost individuals to additional services where appropriate.
• Maintain accurate and confidential records in line with GDPR and the charity’s policies. 

Ongoing support

As a Family Support Worker (Bereavement), you will have access to regular supervision and peer support, ensuring you feel confident and equipped in your role. Development opportunities are available to help you grow in your position and enhance the support you provide. 

 Join our team of change-makers

Are you ready to make a difference? We're on the lookout for a vibrant, enthusiastic, proactive and collaborative individual with the right skills and experience to become part of our incredible charity.

Be part of something special

Our clients' continuous positive feedback speaks volumes about the impact of our work, and we take immense pride in it. Emilia Fox, one of our dedicated Patrons, stands with us in our mission.

Join an award-winning journey

This is your chance to become part of an award-winning charity where every day is an opportunity to contribute to the greater good. If you're seeking a dynamic environment filled with compassionate individuals dedicated to creating positive change, we invite you to apply or reach out with any enquiries.

The deadline for submitting applications is 5.00pm on Friday 29 May 2026.

Interviews will be held w/c 8 June 2026.

Independent Age is the national charity focused on improving the lives of people facing financial hardship in later life. We believe no one should face financial hardship in later life.

Responsibilities and Person Specification:

The Senior Finance Officer is a broad new role reporting to the Head of Finance. It provides a brilliant opportunity to learn and develop through contributing to most areas of our small finance team’s work including month-end close, payment run process, finance system administration, monthly budget-holder reporting, year end and audit, fundraising support and investments and banking administration. 

We are looking for a part qualified accountant or equivalent who can bring a good understanding of bookkeeping and double entry. As a role covering broad areas, you will also need a demonstrable understanding of charity accounting technicalities and recommended practice, ideally gained from working in the sector. With a high level of attention to detail, you should be proficient in the use of finance systems, with Advanced Excel skills, and an interest in utilising AI. 

The role includes interaction at all levels, including senior management and our trustee board and requires skills to communicate finance to non-finance stakeholders and good written skills. 

For full details on the role and requirements, please review the job description and person specification.  If your experience doesn’t align perfectly with all of the criteria in the person specification but you do meet most of them and are excited about the role, we encourage you to apply anyway. 

This is a full-time role, 35 hours per week, which you can choose to work over five days or a 9 day fortnight. 

What it’s like to work at Independent Age:

We celebrate diversity at Independent Age and champion the differences that make each of us unique. We actively support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. We aim to attract and retain a wide range of talent and create an environment where everyone can feel safe, protected, welcome and included.

We offer great benefits including 28 days annual leave plus public holidays, a generous pension scheme with life assurance, and fantastic learning and development opportunities. We also offer a number of enhanced leave provisions and benefits.

We know that a good work life balance helps us perform at our best and supports wellbeing. Flexible working hours and hybrid working is standard for all (those contracted to work in the office usually attend 1 day per week, with a minimum of 4 days per month). But if you need a different form of flexibility, we are always happy to talk flexible working. 

You can find out more about what it’s like to work at Independent Age on the careers page of our website.

Application Process:

To apply, please submit a CV and a Supporting Statement, detailing how your skills and experience meet the criteria within the Job Description and Person Specification, by visiting our jobs website (please do not hesitate to contact us if you have specific requirements and need support to apply in an alternative format).

To support our commitment to equity, diversity and inclusion our hiring managers use anonymous shortlisting. Therefore, please do not include your name, photo, or information to indicate your gender or age in your CV and supporting statement. Please do not omit dates of employment. Please ensure the title of any uploads does not contain your name. 

Independent Age is committed to safeguarding and follows Safer Recruitment practices to ensure we are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application documents you submit and, if offered the post, we will require two employment references including your current or most recent employer. 

A Basic DBS check will be required for this role.

Closing Date: 1 June 2026 at 11:59pm

Interview Dates: First interview will be held in-person on Monday 15 June, with second interview held on 18 June.

Toy Appeal Campaign Assistant

Service: External Engagement

Salary: £28,321 per annum, inclusive of the Inner London weighting

Location: Hybrid – Family Action Head Office, London N1 7GR

We typically work 2 days a week in the office but offer the flexibility to work fully remotely. Our office space is wheelchair accessible.

Hours: 37 hours per week (full time)

We offer flexible working arrangements - please see below for more details.

Contract: Fixed term, 24-week contract from early/mid July through to late December/early January 2027

Family Action & the Role’s Impact:

At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities. We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

Family Action is looking for an enthusiastic and organised Toy Appeal Campaign Assistant to play a vital role in our annual campaign to deliver over 10,000 toys and gifts to disadvantaged children. This is a fantastic opportunity to launch your career in the charity sector, working alongside experienced staff (both in-person and virtually) from our fundraising and marketing teams, gaining valuable skills and contributing directly to a heartwarming cause. 

Main Responsibilities:

• Acting as a first point of contact for the Toy Appeal, responding in a timely and professional manner to company enquiries, as well as internal enquiries from service colleagues receiving gifts. 
• Managing data across multiple platforms/sources (including our CRM database, Salesforce, and Microsoft documents). Maintaining a live list of all gift requests from Family Action services/projects, and all gift pledges from companies, updating as matches are made and requests are filled. 
• Building positive relationships with corporate donors through written and verbal communications, including email, telephone and Teams meetings/in-person visits where appropriate. 
• Co-ordinating deliveries of gifts from corporates to local Family Action services/projects, ensuring needs and requirements of both parties are met. 
• Assisting the Corporate Partnerships Manager and Fundraising Officer with donation processing and administration. 

Benefits*

• an annual paid leave entitlement that commences at 25 working days (pro rata) plus bank holidays
• up to 6% matched-pension contributions
• Employee assistance programme
• Flexible working arrangements and new starters have the right to make flexible working requests from day one of employment
• Enhanced paid sick leave and paid family leave provisions
• Eye care and winter flu jabs vouchers
• Cycle to work scheme
• Investing in your professional development with ongoing quality training and career development opportunities

*Please note that some of these benefits are only applicable after 6 months of employment.

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

To Apply:

·       Apply via our website and click the ‘Apply’ link to fill out our digital application form

· Closing Date: Sunday 31 May 2026 at 23:00

Interviews are scheduled to take place w/c 8 June 2026, in-person at Family Action Head Office (34 Wharf Road, London, N1 7GR), with slots throughout the working day.

Please note that as part of the interview process, we’ll require you to complete a pre-task, which we share details of with the invitation to interview. 

We reserve the right to close applications once suitable applications have been received

All appointments with Family Action are subject to satisfactory Safer Recruitment checks.

Our commitment to Equality, Diversity & Inclusion:

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates. We are committed to increasing the representation of these groups at Family Action because we know that greater diversity will lead to even greater results for families and children and we strive for our workforce to be truly representative of the diverse communities we support.

All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.

To help remove financial barriers to working with us, we will reimburse reasonable travel costs if you are invited to attend an interview in person.

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.

Link Homeless Services Officer

Salary: £29,125 (this includes £1295 enhancement for participating in the organisation’s out of hour’s on-call on a rota basis)

Hours: 37 hours per week (covering 5 days on a rota)

Contract: Permanent

Ever thought about a career in Homeless Services?

We have a range of opportunities for people who have experience of working in the homeless sector, ideally as a support officer within homeless services, or people with strong transferable skills who are able to articulate how these will benefit the people we support. Whilst you may not have direct experience of delivering person centred support to people experiencing homelessness, you will have a strong set of transferable skills in relation to housing and/or people experiencing homelessness. You will also be able to demonstrate a good understanding of homelessness and the challenges people experiencing homelessness face.

We will expect a well written completed application form that clearly sets out how you meet our current job description, with examples, which also demonstrates a good proficiency of the English language.

To apply please visit our website. Applicants who have previously been unsuccessful for this role are kindly asked to not reapply at this time. This advert may close early if we successfully recruit for this position

Closing date: Monday 8th June

Interviews: Friday 29th June and Wednesday 17th June

The Organisation

The National Society for the Prevention of Cruelty to Children (NSPCC) is the UK’s leading children’s charity, driven by a single, unwavering belief: every child deserves to be safe, loved, and free from abuse. Established in 1884 and operating under Royal Charter, the organisation has spent more than 140 years working to prevent cruelty to children and create lasting change in their lives.

Today, that mission has never been more urgent. As the challenges facing children continue to evolve, from the risks of online harm to complex family circumstances, the NSPCC provides vital frontline support while also working to influence the systems that protect children. Each year, it helps make over a million children safer from abuse, with thousands of adults turning to its Helpline and children and young people relying on Childline’s 24/7 counselling when they have nowhere else to turn.

Working across all four nations of the UK and the Channel Islands, the NSPCC combines direct services, education programmes, and national advocacy to drive impact far beyond its immediate reach. Central to its work is a commitment to evidence-led practice, ensuring every action is informed by what works, and that the voices and experiences of children and young people remain at the heart of a safer, more protective society.

The Role

At the heart of NSPCC is its Services Directorate, delivering practical, child-centred support that helps keep children and young people safe. These services translate the organisation’s mission into action through prevention, therapeutic support, and strengthening safeguarding practice.

The Services Director will play a critical role in shaping the NSPCC’s future as a member of the Executive Leadership Team, leading the development and delivery of a national services strategy and overseeing a complex portfolio of services.

Key aspects of the role include:

• Leading high-quality national and local services that improve outcomes for children and young people
• Shaping and delivering the services strategy to support the organisation’s wider ambitions
• Driving integration and impact across NSPCC and Childline services
• Building strong relationships with senior stakeholders, including the Chief Executive, Board, and external partners

The Person

This is an opportunity for a collaborative, values-driven leader to navigate complexity, drive meaningful change, and make a lasting difference to children’s lives at scale. The successful candidate will demonstrate the following:

• Extensive experience and proven track record at Director level of successfully developing and delivering services, including co-production and collaboration with partners, in a complex stakeholder environment that have a measurably positive impact for beneficiaries.
• Highly experienced in child protection with demonstrable knowledge and experience of child safeguarding. A social work qualification will be highly advantageous.
• Proven experience leading and managing teams of functional experts, overseeing significant income and expenditure budgets, and driving operational performance through the setting and monitoring of clear, aligned objectives.
• Experience of designing and delivering transformational change and driving performance management using appropriate quality and management methods and models, to deliver efficient and effective services.
• Demonstrable understanding of the operational context for services including the commissioning and market environment.
• Experience of managing senior stakeholders, both internally and externally, and confidence in dealing with, and influencing, senior employees and volunteer colleagues, and producing and imparting clear and non-technical advice and information.
• Values the different skills and attributes of others, utilising the insight, experience and expertise of colleagues.
• Experience of representing an organisation at the highest level. Clearly articulates a compelling vision, focussing on both what the future might hold and the more immediate stepping stones to realise those outcomes.
• Challenges constructively and evidences a willingness to receive constructive challenge in order to drive our individual and collective efforts forward.

Further Information

For further information about NSPCC, the role responsibilities, and the person we are looking for, please download the Candidate Briefing Pack.

How to Apply

If you are interested in this key role within the NSPCC and feel you have the skills and experience required, please include the following with your application:

• An up to date CV with the details of two referees (we will not contact them without your prior permission).
• A supporting statement which addresses how you meet the criteria for the role as detailed in the Person Specification. Please also discuss your motivations for applying.

Closing date for applications: Monday 1st June 2026
Preliminary interviews with Russam: 12th-16th June 2026
First stage interviews with NSPCC: Week commencing 29th June 2026
Second stage interviews with NSPCC: Week commencing 6th July 2026

The Marketing Officer/Senior Marketing Officer (Retention) at CBM UK is an important role in making our life-changing work possible. Advertised at Officer or Senior Officer level (subject to experience), the role delivers direct and digital fundraising appeals to existing individual supporters, high value donors, and churches to drive donations and grow awareness, through creative and impactful fundraising communications.

Key responsibilities:

The position holder is responsible for developing fundraising campaigns for individual supporter audiences; supporting the development of the annual public fundraising plan; building supporter journeys and testing new channels and messages.

Working closely with the Head of Marketing and across the Fundraising & Communications team, the Marketing Officer/Senior Marketing Officer (Retention) is responsible for planning and delivering a significant marketing programme, carrying out fundraising campaigns to existing supporters across multiple channels, including direct mail, email, and telephone.

Cultivation appeals (60%)

a. Deliver regular and inspiring off-line direct marketing campaigns to existing supporters on time and within budget. The role holder will plan, co-ordinate and prepare fundraising appeals. This involves creating briefs, working alongside freelance copywriters and designers, and managing print and fulfilment suppliers.

1. Lead on the delivery of online appeals and updates, including the planning and coordination of mass supporter emails.
2. Optimise the performance (traffic and income) of website fundraising pages, including appeal landing pages and donation platforms. Ensuring pages on the CBM website are engaging to existing and new audiences and utilising Search Engine Optimisation tools.
3. Lead on the planning and implementation of feeding back to existing supporters on our work as part of their donor journey, through leading on CBM UK’s supporter newsletters, e-news and prayer diaries.
4. Prepare internal marketing materials for CBM UK colleagues and provide briefings for supporter facing teams ahead of each campaign.
5. Develop excellent working relationships with existing and new agencies and suppliers, including marketing agencies, writers, designers, print suppliers and mailing houses. Source new agencies and suppliers as appropriate.

High donor fundraising (20%)

1. Lead on CBM’s high donor fundraising programme, through planning and managing regular communications and fundraising asks to this segment of supporters, working towards achieving annual income growth targets.
2. Work alongside the Supporter Relations team to develop and carry out a donor journey for high donors, including personalised communications through phone, email and post.

New product testing (10%)

1. Proactively test and develop new fundraising ideas, channels and messages to engage with and raise funds from new and existing audiences.
2. Maintain awareness and anticipation of charity sector trends relating to direct marketing and keep abreast of competitor activities to enable CBM to respond and adapt quickly where appropriate.

Planning and reporting (10%)

1. Analysis and reporting of appeals and projects, providing learnings that will enable informed decision making around future activities.
2. Develop a good knowledge of the CRM system (Salesforce) and ensure appropriate recording and reporting of direct marketing activity.

Other

1. Ensure the consistent implementation of CBMs brand, key messages and style guide in fundraising activities.
2. Awareness of, and compliance across direct marketing, of Fundraising Regulator and Data Protection legal requirements (GDPR and PECR).
3. Work with other teams, including the CBM Global Federation, to maximise collaboration opportunities and integrated working.
4.  Help develop a culture of enthusiasm, continual improvement and success which reflects the ambitions of CBM UK.
5. Occasional out of normal office working hours. Occasional travel in the UK and possibility of travel internationally.

Please download the recruitment pack for full details.

Legacy Case Officer

Salary: £30,255 - £37,732 per annum
Location: Remote (with occasional travel to Downton, Salisbury, SP5 3RB and other UK locations as needed)
Hours: Full time, 35 hours per week
Contract: Permanent

We have an exciting opportunity for a Legacy Case Officer to join our Legacy team at Help for Heroes. You’ll be playing a vital role in our legacy fundraising, taking responsibility for a wide variety of legacy cases, and ensuring we receive funds to support veterans and their families to live well after service.

Please see below for more information on what just might be your future role.

About the Role

Legacies are key to our work at Help for Heroes. It is thanks to our generous supporters that we can continue providing practical help and hope to veterans and families across the UK. We wouldn’t be able to continue without them.

The Legacy Case Officer is key in ensuring we will receive these gifts. The role has responsibility for almost half of our legacy income, covering a significant number of non-contentious residuary, specific and life interest cases.

It involves a high degree of autonomy as you will help protect the charity’s income and reputation through sensitive case management, and acting within the limits delegated. You will be supported throughout by your colleagues and manager, with additional learning & development available.

This role is remote to ensure we can recruit the best candidate, but with an expectation to be able to travel occasionally to our Head Office  or London for meetings

About You

You have first-hand experience of dealing in legacy administration, capable of dealing with a variety of charitable gifts and matters. It is not essential to have knowledge of resolving contentious cases, but you are able to identify which may require additional support.

You will be experienced in Charity Legacy Administration with a ILM qualification (CiCLA or Diploma) or relevant experience from the charity or legal sector.

As an individual:

• You are confident and able to work autonomously
• You are empathetic and sensitive when helping bereaved families
• You have strong attention to detail
• You are great at prioritisation and time management
• And you are passionate about legacy fundraising

You are also willing and able to travel as required for meetings, training or other, including to Downton (SP5 3RB) or London, with occasional travel to other UK locations. You are welcome to ask for further information during the interview stage.

You are also comfortable staying away from home overnight on occasion, when required to support events or team activities.

About the Team

This role is a key part of the Legacy Management Team which sits within Legacy & In-Memory, and part of the wider Mass Fundraising Team. We’re a team with a variety of experience and knowledge, always welcoming those with new perspectives.

The team is values-driven, supportive and committed to best practice, learning and continuous improvement. Collaboration sits at the heart of how we work - both within the service and across the wider charity — to ensure we do the best for our beneficiaries.

In return we can offer you:

• Belonging to a team who make a difference to our community and value equality, diversity and inclusion.
• 29 days’ annual leave plus 8 bank holidays, regardless of service — plus your birthday off to celebrate!
• Opportunity to buy and sell up to 5 days annual leave per year.
• Added to our free health scheme from day one, including discounts on dental, opticians, massages, and more - with the option to upgrade.
• 3 volunteer days per year to support the Help for Heroes community.
• A generous salary sacrifice pension scheme with an 8% employer contribution and a minimum 3% employee contribution, plus life insurance up to 4× salary as an active member.

Closing date: 31st May 2026
Interview Process: First Interview (virtual), week commencing 15th JuneSecond Interview (in-person), 25th or 26th June

We reserve the right to close this vacancy early if we receive a high number of strong applications.

We are committed to equality, diversity and inclusion and welcome applications from all backgrounds.

We are seeking a highly organised and proactive Operations & Programmes Support Officer to play a vital role in the smooth running of our small charity strengthening London’s communities. This is a varied, hands-on role supporting both programme delivery and day-to-day operations. You will bring strong attention to detail, a conscientious approach, and the ability to manage multiple priorities. Working closely with colleagues across the team, you will be a clear communicator who enjoys collaborating and contributing to a positive working environment.

The Operations and Programme Support role will be instrumental in supporting our small team to continue to grow our services to support charitable organisations across London while consistently maintaining and improving the quality of our service.

Responsibilities:

Operations support

• Maintain and improve key systems and processes, including CRM data, mailing lists, and shared platforms like SharePoint
• Manage shared inboxes, internal communications, meetings, and day-to-day team coordination
• Provide wider operational support, including managing equipment and systems, basic troubleshooting, data protection, and staff coordination (e.g. meetings, holidays)

Programme and Communications support

• Working closely with the Events Manager, coordinate event delivery, including promotion, registrations, attendee communications, and on-the-day support for 10 online Lunch & Learn events, 2 in-person workshops and 2 community events a year.
• Support event logistics (venues, catering) and ensure all data, feedback and learnings are captured and recorded in our CRM
• Assist with website updates, weekly social media activity, and community engagement and track monthly performance across channels
• Support and maintain impact metrics and participant feedback across all activities
• Contribute to research and information gathering for programme development and fundraising as needed

About Link UP London

At Link UP London we build stronger more resilient communities.  By connecting small Social Good Organisations or SGOs (i.e. charities, Community Interest Companies, community groups and social enterprises) with Skilled Volunteers, we help these organisations access the skills they need, when they need them, to address strategic and operational development issues and build capacity and resources. Our Skilled Volunteers have a range of professional backgrounds (HR, finance, comms, marketing, legal, data, IT and many more) and want to apply their skills and expertise to make a positive difference in London. This means that the organisations are better equipped to tackle the multiple challenges of inequality facing their communities and the Skilled Volunteers have a meaningful volunteer experience that fits into busy schedules.

We connect skills to SGOs in 3 main ways main including:

• Skilled Volunteering Projects: Short-term, structured volunteering engagements.
• Social Impact Solutions: Our corporate programme provides structured skills-based employee volunteering opportunities in a range of formats.
• Events: Including Lunch & Learn Sessions – 10 one-hour webinars that allow professionals with limited time to share their expertise on topics of relevance to SGO capacity development - 2 in-person workshops and 3 community gatherings.

We work in all boroughs and the city of London with 90% of organisations we support addressing issues of poverty, vulnerability and marginalisation.

Person Specification

• Highly organised, with experience supporting organisational operations and/or programme delivery
• Strong attention to detail and some experience working with databases and CRM systems; familiarity with a number of these systems is a plus
• Experience supporting events (online and in-person) and managing multiple priorities simultaneously
• Comfortable and experienced with various forms of technology including digital tools (e.g. excel, social media platforms, content tools)
• Clear communicator who enjoys working collaboratively across a team
• Proactive, solutions-focused, and keen to positively contribute to a growing organisation

Nice to haves:

• An understanding of volunteering and Skilled Volunteering in particular
• Knowledge, and some direct experience, with the charity sector
• An understanding of the opportunities and challenges faced by small charitable organisations today
• The ability to be in London multiple times a week as needed

Qualities that are a good fit for our team

• Personable / warm / caring / friendly
• Energetic, confident and outgoing
• Hardworking / dedicated / committed
• Entrepreneurial
• Professional

Join BookTrust, the UK’s largest children’s reading charity, and help change children’s lives through reading. For more than 100 years, we’ve been inspiring a love of books and reading, reaching millions of children every year, particularly those from low-income families and vulnerable backgrounds.

We are looking for a Senior Individual Giving Officer to deliver innovative, insight-led fundraising campaigns that grow supporter engagement and maximise income. Working as part of a supportive, ambitious and collaborative team, you’ll gain experience across the full Individual Giving programme while helping bring the joy and benefits of reading to children across the UK.

This is an exciting opportunity for a creative and data-driven fundraiser who enjoys managing campaigns end-to-end and is passionate about delivering an excellent supporter experience. You’ll help shape and deliver multi-channel campaigns, test new ideas and fundraising products, and use insight to drive performance and long-term supporter relationships.

The role can be based in either our London office in Farringdon or our Leeds head office, with a minimum of eight office days per month.

Fundraising at BookTrust

As a charity, fundraising is central to BookTrust’s mission, enabling us to bring our work to life and reach more children through a diverse portfolio of income generation, including mixed models of trading and philanthropy.

You will join a friendly, supportive, and ambitious fundraising team working together to generate sustainable income that supports our mission through the funding of programmes and projects and ensures excellent stewardship of our donors. As part of our new strategy, we aim to grow our income significantly over the next five years. With current annual income of £12.4m and a strong base of long-term committed funding, we are well positioned to expand our work. As we expand our work and reach more children and families, developing new income streams is a key organisational priority. The Individual Giving function within the Fundraising team, where this role sits, has been tasked with growing income to £2 million by 2030. We will do this by improving our supporter experience and engagement, employing a test-and-learn strategy across a range of campaigns and being data-led in everything that we do. 

Job Purpose

The Senior Individual Giving Officer plays a central role delivering the campaigns and plans that will achieve the Individual Giving programme income targets. The post holder, working closely with colleagues across BookTrust, will manage existing and test new Individual Giving campaigns and develop and test new fundraising products in order to generate income from new and existing supporters.

This is an exciting time to join BookTrust as we invest in growing our Individual Giving programme and develop new ways for supporters to help children discover the life-changing benefits of reading.

Key Responsibilities: 

Programmes and projects

• Manage acquisition and retention campaigns including testing new audiences and channels.
• Deliver effective supporter journeys to ensure the highest possible standards of donor experience. 
• End-to-end campaign management across the fundraising mix including legacies, mid value and in memory. 
• Support the testing and development of new community and events fundraising opportunities. 
• Work closely with and support the Individual Giving Lead to ensure all activity is delivered on time and to budget, contributing to annual income targets. 

 
Relationships

• Work collaboratively with colleagues across marketing, digital, comms and across the organisation. Work closely with Supporter Services and CRM colleagues to ensure best experience for our supporters
• Work effectively with external suppliers and agencies, maintaining strong working relationships. 

Budgeting, analysis and reporting

• Monitor and control income and expenditure against targets outlined in annual plans.
• Feed into quarterly forecasting and annual budget setting processes.
• Closely monitor campaign results, provide updates on performance and produce post-campaign analysis reports.
• Make recommendations to improve the performance of future campaigns based on evidence and data.
• Contribute to CRM development and update existing reporting mechanisms.

Other

• Keep up to date with innovation and changes in the sector and external environment.
• Undertake other duties as required that are commensurate with this role.

The Marketing Officer/Senior Marketing Officer (Acquisition) at CBM UK is an important role in making our life-changing work possible. Advertised at Officer or Senior Officer level (subject to experience), the role delivers direct and digital marketing communications to grow awareness, and recruit and engage with new long-term CBM supporters, through creative and impactful fundraising communications.

Key responsibilities:

The position holder is responsible for developing and delivering fundraising campaigns that will engage with CBM target individual audiences; supporting the development of the annual public fundraising plan; building supporter journeys and testing new channels and messages.

Working closely with the Head of Marketing and across the Fundraising & Communications team to plan, coordinate and deliver donor acquisition appeals to recruit new individual supporters, using a variety of direct and digital marketing channels.

Regular giving (mostly monthly Direct Debits) are a large part of CBMs donor acquisition activity, and as such, part of this acquisition role is the planning and co-ordination of regular giving conversion, recruitment, retention, and upgrade campaigns.

Donor Acquisition (30%)

1. Working alongside the Head of Marketing and external agencies to plan and deliver a supporter recruitment programme, using channels that may include, but not limited to, inserts, press adverts, and door drops. email, paid social media adverts, Pay Per Click Googe adverts, and lead generation activities.
2. Optimise the performance (traffic and income) of website fundraising pages, including appeal landing pages and donation platforms. Ensuring pages on the CBM website are engaging to existing and new audiences and utilising Search Engine Optimisation tools.
3. Plan and coordinate an off-line and online welcome journey for new supporters to CBM, that will encourage ongoing engagement and long-term support.
4. Develop excellent working relationships with existing and new agencies and suppliers, including marketing agencies, writers, designers, print suppliers and mailing houses. Source new agencies and suppliers as appropriate.

Regular Giving (20%)

1. As part of the regular giving retention plan, deliver inspiring direct and digital marketing communications and updates to monthly supporters about CBMs work and the people their gifts are supporting. This can involve creating briefs, working alongside freelance copywriters and designers, and managing print and fulfilment suppliers.
2. Working alongside our inhouse Supporter Relations team and external telephone fundraising agencies to co-ordinate regular giving conversion, upgrade and retention campaigns over the telephone.
3. Deliver, test and refine a welcome and ongoing donor journey for regular giving supporters, across digital, post and phone channels, to update and thank supporters.

Legacy and In-Memoriam Giving (20%)

1. Work alongside the Head of Marketing and Senior Supporter Relations Officer to develop marketing plans for legacy and in-memoriam giving.
2. Responsible for legacy and in-memoriam giving direct mail and email appeals, and work alongside the Communications Team to ensure the legacy and in-memoriam giving website pages inspire new and existing supporters to support CBM in these ways.

New product testing (20%)

a.  Test and develop new fundraising ideas, channels and messages to engage with and raise funds from new and existing audiences.

b.  Maintain an awareness and anticipation of charity sector trends relating to direct marketing and keep abreast of competitor activities to enable CBM to respond and adapt quickly where appropriate.

Planning and reporting (10%)

1. Analysis and reporting of appeals and projects, providing learnings that will enable informed decision making around future activity.
2. Develop a good knowledge of the CRM system (Salesforce) and ensure appropriate recording and reporting of direct marketing activity.

Other

1. Ensure the consistent implementation of CBMs brand, key messages and style guide in fundraising activities.
2. Awareness of, and compliance across direct marketing, of Fundraising Regulator and Data Protection legal requirements (GDPR and PECR).
3. Work with other teams, including the CBM Global Federation, to maximise collaboration opportunities and integrated working.
4. Help develop a culture of enthusiasm, continual improvement and success which reflects the ambitions of CBM UK.
5. Occasional out of normal office working hours. Occasional travel in the UK and possibility of travel internationally.

For full details, please download the recruitment pack.