The role:

We know that high-quality patient engagement helps to ensure that our work and the research we fund meets the needs of patients and their families living with Crohn’s and Colitis.

We are recruiting a Health Service Development Co-ordinator who will play a pivotal role in our directorate as we expand our current patient engagement activity.  The role is to provide efficient administrative and operational back up to key stakeholder meetings and events in the Health Service Development Team and provide support to develop and co-ordinate patient engagement work.

You will act as the first point of contact for general correspondence or queries to the Health Service Development Team, provide administrative support to the Director and Health Service Development Meetings, organise internal and external meetings or telephone conferences and provide administrative support for patient engagement activities and operational back up to the Patient Engagement Team.

This is a truly exciting time in the team as we look to expand and develop our services and the Patient Engagement team will play a vital role in making this a reality.

Our office is informal, open plan and designed to create a vibrant and productive workspacefor all our staff. Less than a 30-minute train ride from London King’s Cross and with easy access by car, cycle or bus. Free car parking.

About you:

You'll be an enthusiastic, organized person with a practical problem-solving approach and a positive attitude. You will have strong interpersonal and communications skills and be confident with business IT tools (cloud-based, Excel, Word, Outlook, etc.) with an understanding of data protection. You’ll enjoy variety, working with people and an interest in healthcare and improving services for patients.

If you like the sound of our role, please get in touch.

Key Responsibilities:

Act as the first point of contact for general correspondence or queries to the Health Service Development Team and IBDUK team and facilitating effective responses by:

• Handling incoming mail and correspondence coming into 2 mailboxes; answering standard queries (by letter or email) or referring on as appropriate.

Provide administrative support to the Director and Health Service Development (HSD) Meetings by:

• Assisting with the preparation of reports, newsletters and presentations, taking minutes and producing action points as agreed using appropriate Office packages (Word, Excel and PowerPoint).
• Booking meeting rooms, travel and accommodation for Director as requested.

Organising internal and external high team stakeholders’ meetings with NHSE, IBDUK, Welsh and Scottish government, telephone conferences or digital events held by the Director and other members of the HSD Team by:

• Communicating effectively with a wide range of specialists such as government ministers, professional bodies, politicians, senior health care professionals and patient advocates to confirm dates, venues and availability of invitees.
• Identifying and booking venues or meeting rooms, refreshments, equipment etc.
• Circulating relevant papers/correspondence.
• Develop effective website administration and marketing skills and input updates onto the IBD UKand the Health Service Development pages of the Crohn’s and Colitis UK website.
• Collating/preparing materials and arranging for these to be couriered to external venues.
• Attending external events to provide administrative or general support.
• Taking minutes and producing reports from stakeholder meetings or action points as required.

Developing systematic, logical coordination and reporting of Health Service Development Team contacts and insights from key stakeholders, bodies and health service development operational back up to team colleagues:

• Inputting and maintaining data, contacts and circulation lists on the One CRM database.
• Processing applications for patient voices applying consistent assessment criteria and, in accordance with good practice guidelines.
• Facilitating the review process for the Patient Voices Network.
• Assisting with the preparation of reports and presentations, such as the telephone research survey of Patient Panels across the UK; evaluations of interviews and focus groups with IBDUK professional bodies from transcriptions or notes.
• Assuring adherence to Data Protection processes across all areas of work and advising team members of potential risks.

Provide administrative support for patient engagement activities and operational back up to the Patient Engagement Team, including:

• being first point of contact for queries from patients or healthcare professionals, including:
  • Monitoring, responding to and escalating emails in the patient engagement inbox
  • Dealing with phone calls to the Patient Engagement number
  • Sending out standard information to patients (e.g. when they sign up or take part in an event) or in response to general enquiries
• Collating information on patients, Patient Panels and Healthcare Professionals, ensuring this is up to date, accurate and stored in the CRM.
• Supporting regular communication with Patient Voices Network, Patient Panels and Healthcare Professionals to update and maintain relationships.
• Developing engaging marketing materials, articles, newsletters.
• Liaising with Marketing and Comms team to post opportunities for patient engagement and updates of our work.
• Supporting event organisations and meeting administration. 

We are looking for a Chief Executive Officer to provide leadership and management for our Carers Organisation. You will take overall responsibility for developing, implementing and achieving the business strategy and operational business plan in accordance with our vision, mission and values.

Carers Bucks (Carers Trust Bucks and Milton Keynes) and Carers Milton Keynes are well established Charities.  Between them they have a turnover in excess of £1.7 million pounds and employ over 60 staff and nearly 100 volunteers.  Since 2004 the organisations have been the main providers of support services to unpaid carers in Buckinghamshire and Milton Keynes and they support just under 20,000 adult and young carers.

You will demonstrate an understanding of current issues affecting unpaid carers, young carers and vulnerable people and also have an overview of the current policies within local authorities and the NHS which support the organisation’s missions and aims.

The role also gives you the opportunity to influence the local political, health and social care agendas through networking and relationship building in order to promote the interests of carers.

To be successful in this role you will need to demonstrate the following:

• Experience of working effectively with Boards of Trustees and a good understanding of governance requirements within small/medium sized charities
• Experience of leading effectively and confidently at a senior level
• Strategic thinking whilst also being responsive and ‘hands on’ as required
• Ability to build and maintain relationships at a strategic level with statutory organisations, and funders in order to plan developments in service provision
• A proven track record of bid writing and hitting fundraising targets and objectives
• A high degree of self-motivation
• An excellent communicator with the ability to strengthen connections with partner organisations and funders whilst representing the organisation

The Catholic Children’s Society (CCS) is a leading provider of mental health services to schools across London and the South East.  We also provide family support, Early Years Education and emergency grants for children living in poverty. 

We have an exciting opportunity for an enthusiastic and motivated individual to join a dynamic team and gain valuable experience in all areas of fundraising.   

CCS works with children and families of all faiths and none and there is no requirement that this postholder is Catholic.  However, you must have a passion for improving the life chances of disadvantaged children.

As Fundraising Officer your role will primarily focus on generating income from individual supporters. You will develop strong relationships by writing creative and engaging fundraising materials and managing our donor stewardship programme.

Working as part of a small team you will have the opportunity to gain experience in many other aspects of fundraising including direct marketing, advertising, events, grants and school/community fundraising. This varied role would therefore be ideal for someone who is new to the charity sector and keen to use their excellent writing and communication skills to make a difference to the lives of disadvantaged children.

In this role you will receive an excellent package including an 11% employer pension contribution, access to an employee assistance scheme and 27 days annual leave.  The successful applicant will have:

• Strong writing skills and the ability to produce compelling and persuasive communications.
• Excellent interpersonal skills and the ability to develop strong working relationships with colleagues and supporters.
• Outstanding organisational skills and the ability to prioritise work and manage competing deadlines.
• Willingness to learn new skills and support all areas of fundraising within the department.

For further information please see attached Job Description

Please note only applications including a CV and covering letter will be considered.

Interviews 24th March, 2020

Summary

To assist the ICT Support team in all aspects of maintaining and providing ICT services to the Diocese of London.

The primary role will be to provide first line user support for staff of the diocese, including senior clergy members. This includes responding to service and technical issues, as well as general enquiries.

The job is primarily based in Pimlico, London but will include travel to other sites in North and West London. You will work closely with the other team members and although most of the focus will be around support services, you will be expected to understand and participate in the implementation, documentation and maintaining of services and providing colleagues with an excellent user experience. You will also be involved in organisation wide projects and events. Some occasional out of hours working may be required.

Package

The Information and Communications Technology (ICT) department is responsible for provisioning and maintaining the IT systems and equipment for the London Diocesan Fund.

(LDF), the London Diocesan Board for Schools (LDBS), and the episcopal area offices of the bishops and archdeacons of the London diocese. The department is responsible for delivering the IT strategy and vision in the organisation. Secure systems and working practices are developed and promoted to ensure security of organisational data.

Main Responsibilities

• Provide first line helpdesk support for users. Including diagnosing hardware, software, audio visual, photocopier and IP telephone related issues.
• Assist with the setup, maintenance and repair of PCs, laptops and audio-visual equipment.
• Install and configure software applications.
• Help produce and maintain IT documentation as necessary.
• Carry out user IT inductions and other training. To champion the use of ICT services to users.
• Reactively and proactively visit remote area office sites to ensure high quality service and support to users.
• Help maintain appropriate stock levels of computer consumables and accessories using agreed procedures. To arrange secure disposal of old equipment.
• Proactively implement the organisation's policies and procedures.
• Assisting with ICT development projects.

The postholder may be required to undertake any other duties that are commensurate with the role.

Ideal Candidate

Essentials

Technical

• Current version of Windows Desktop operating systems
• Setup of PC, Laptop, Printers and other branch equipment
• Setup of Audio Visual equipment
• Strong working knowledge of Microsoft Office (Outlook, Word, Excel, Powerpoint etc)
• Basic networking
• Setup of user accounts in Microsoft Active Directory

Personal

• Good communications skills, both written and verbal
• Good problem solving skills
• Ability to work well with others
• Self-motivated and proactive approach

Desirables

Technical

• Experience of Microsoft Windows Server, VMware virtual servers
• Microsoft Office 365 administration, Sharepoint administration
• Voice over IP (VOIP) telephone experience

The Brent Gateway Services is a new project to deliver preventative social care services and statutory advocacy to Brent residents. The project is a partnership between Age UK HHB, Harrow Mencap and Capable Communities.

As part of the new Brent Gateway Services project, we are delighted to advertise 3 Carers Support Officer posts (2 full time positions at 35 hours per week and 1 part time position at 28 hours per week)

The successful candidates will work as a team to provide a central point for referral and delivery of the Carers service. With experience of working with and knowledge of the issues faced by carers, you will be able to directly impact the services carers receive.

Core aspects of the role will include:

• Reviewing the needs of carers
• Undertaking carers assessments
• Supporting carers activities
• Signposting to advice and information services
• Provide support services which contribute to improving the experiences of carers

Please see job description and person specification below for full details on the role.

With specific responsibility for leading the continuous improvement of our Care and Bereavement Services, the Head of Hospice services will provide high quality dynamic and inspiring leadership to our teams, and as part of the Senior Team will work to ensure we deliver our strategic aims, specifically ‘We Provide Exceptional Care and Support’.

As Head of Hospice Services you will:

• Provide effective leadership to the Care and Bereavement teams at KEMP Hospice, to enable the provision and maintenance of the highest standards of care and support, embedding an ethos of quality improvement
• On behalf of KEMP Hospice, to hold the positions of CQC Registered Manager, Accountable Officer for Controlled Drugs and Caldicott Guardian.
• As part of our Senior Team, you will provide visible professional and consultative leadership across the organisation, and in particular for the Care and Bereavement teams, to ensure a positive and supporting culture
• Be focused on quality of care and the improvement of the outcomes and experiences of our patients and clients
• Represent KEMP and network at local and regional level, positively promoting and sharing our best practice and ensuring that we are involved and up to date with all relevant health and social care developments
• Efficiently and effectively manage resources and clinical budget
• Develop and build the professional workforce in line with service needs
• Ensure compliance with registering bodies, including Care Quality Commission in the role of Registered Manager and other lead roles as set out in this job description
• Develop, implement and evaluate innovative models of care delivery to meet the changing needs of the people who use our services
• Work alongside your colleagues in our Senior Team to ensure we achieve our strategic aims
• Promote and support evidence-based practice and actively encourage research initiatives within KEMP and externally

We are looking for a Head of Information and Support Services to lead on developing and delivering excellent support and information services which meet the needs of people affected by blood cancer.

The successful candidate will have experience of developing and managing a diverse range of information and support services. You’ll have exceptional interpersonal skills and be emotionally resilient, hardworking and understand the value your role brings to the blood cancer community.

This role will provide leadership to the team ensuring they are able to manage competing priorities and challenging deadlines. The postholder will be a strong advocate for patients, understand their needs and ensure that as an organisation our services continue to meet these needs. They will be able to identify and develop new opportunities, but also ensure we continue to meet the day to day demands of delivering our existing services. They will be required to develop relationships and a collaborative approach with other teams in the organisation, particularly our research and policy and fundraising teams.

If this role sounds like the role you are looking for and you feel you have the knowledge, skills and experience we need, please apply with a covering letter setting out how you match the requirements of the job specification along with a current CV by:

9am on Thursday 5 March 2020

Please note applications will be reviewed on receipt and if a suitable candidate is appointed we may bring forward the closing date of this role at our discretion.

Mustard Tree aims to combat poverty and create life transforming opportunities for people who are homeless, or are at risk of becoming homeless.

Role Purpose
Working directly to the CEO, leading the services functions within Mustard Tree. This includes managing the Crisis provision, Freedom team and voucher schemes including Food Club. Represent the values of the charity both internally and externally, contributing to the Management team and overall development of the charity.

What you will be doing: Job Description

Referrals and Partnerships

• Develop an understanding of beneficiary numbers and needs and reflect these in the support services provided by the Mustard Tree through an integrated approach

• Manage referrals from incoming agencies including job centres, GPs, social care, work programme, mental health, drug and alcohol teams, churches

• Build relationships with external statutory and 3rd sector agencies to encourage referrals and signposting

Managing Services

• Manage the ‘Welcome’ function of the charity including reception and enquiries in line with our values and for all volunteers, guests and partners

• Manage the crisis provision within the charity for rough sleepers, asylum seekers and people in need including 121 support, help with finding emergency accommodation, action planning, provision of food and clothing and referrals to other agencies

• Manage the voucher plus schemes within the Mustard Tree including people on benefits, new tenancies and evaluate how we can best support people on low/minimum wage including decisions on gifting

• Manage the Freedom support team including referrals, assessments, 121s, safeguarding, incident management, work placements, Next Steps planning and exit strategies

• Work to budgets and manage day to day finances including petty cash, Freedom Volunteer expenses and the Freedom crisis fund.

Development of People

• Line manage all Freedom and support services staff, ensuring they are appropriately trained in order to carry out their duties within the charity

• Manage the Freedom team to support the Freedom trainees in the realisation of personal progression goals including induction and training.

• Maintain positive relationships with other Mustard Tree managers and providing occasional cover if required

Reporting and Outcomes

• Promote Mustard Tree values and develop suggestion boxes, monthly service user meetings and proactively communicate updates to the rest of Mustard Tree.

• Provide outcome monitoring for all Freedom trainees, Crisis provision, Voucher plus schemes, Reception, Helpdesk and other services as required using our database and reporting mechanisms.

• Work with the fundraising team and CEO to embed new services provision in line with funding received and provide tailored contract reporting information

Health and Safety

• Fulfil role of Safeguarding Officer (along with CEO and other managers) and provide guidance for the rest of the charity

• Manage the health and safety requirements of the support services including risk assessments, lone working policy, staff wellbeing and incident management

• Manage an effective signing in and out process and weekly rota for trainees

General Work duties:

• Support Freedom trainees to develop skills and behaviours and feel part of the community

• Work within health & safety guidelines and Mustard Tree policies and procedures

• Supporting other staff and departments and provide practical relief cover for work-streams

• Take responsibility for professional development, attending training courses as required

• Leading by example, embodying Mustard Tree values and represent the charity as required

• Contribute towards being an environmentally responsible organisation as part of day to day activities

  including recycling and supporting ‘paper-lite’ practices

• Other tasks and duties relevant to the role as required by the organisation

What we are looking for: Person Specification

Essential:

1. Minimum of 5 years’ experience working in front line roles within 3rd sector/charity or similar

2. Experience of delivering a person-centred approach when supporting people with welfare issues

3. Ability to build relationships, develop external partnerships and represent an organisation positively

4. Good verbal and written communication skills including presentation and report writing

5. IT literacy including Microsoft word and excel and good administration skills

6. Knowledge of health and safety regulations, safeguarding, incident management and governance

Desirable:

7. Minimum of 2 years’ experience in a management role

8. Experience of working with and managing volunteers

9. Social Care / Community / business Level 3 qualification or a university level degree

Kingston Centre for Independent Living (KCIL) are seeking a dynamic and enthusiastic individual, with excellent communication and operational management skills to join our organisation in the CEO role. The right candidate will have experience in leadership and be pro-active in taking forward the organisations strategic aims; with the view of developing, growing and diversifying our offer.

KCIL is a charity based in Kingston-upon-Thames. We have been campaigning for the rights of disabled people for over 50 years.

We currently offer a range of services and support to disabled adults, children and their families, including:

•Direct Payments Support Team - to help adults get the most from council money for their social care support to live their life independently

•Holiday, equipment and training grants for adults to take a break, live their life easier or learn new skills

•Information, advice and support on local groups and services

•Special Educational Needs and Disabilities (SEND) support for children and young people who need extra help at school and/or college, or with their health or social care requirements

•Personal Health Budgets support to help adults use NHS money to improve their health and wellbeing

•Activities including for example - art groups and boat trips

•Volunteering opportunities

Salary: Pay scale 69-77 (£40,614-£45,036) Negotiable depending on skills and experience 

Plus pension and annual leave entitlement

Location: Kingston upon Thames, Greater London

KCIL is a disability confident employer and we would practically welcome applications from disabled people.

Applications: Please submit a CV and covering letter detailing how your skills and experience relate to the Job Description and Person Specification outlined in the Recruitment Information Pack.

Applications are welcome to be submitted directly through Charity Jobs or can be sent via post to:

Recruitment

Kingston Centre for Independent Living

River Reach

31-35 High Street

Kingston Surrey

KT1 1LF

This role is subject to an enhanced DBS check

Closing date: Sunday 8th March 2020

Interview Date: Interviews will take place the week beginning Monday 23rd March 2020.

Job title: Membership Support Officer - Dorset

Region: Dorset, Hampshire, IOW and Wiltshire

Directorate: Operations

Contract: Permanent, Full time 35 hours per week

Salary: £25,469 per annum

About The Royal British Legion

The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us.

Our Values and Behaviours

Does the following describe you?

- A desire to provide a great customer service and support

- Enjoy and thrive in working in teams and with others

- Passionate about supporting the Armed Forces community and honouring their contribution

- Come to work each day to be the best you can and to learn and develop

- An encourager, eager to share your knowledge and experience to help others

If so then we would like you hear from you….

The Role

This is an exciting opportunity to join the Dorset, Hampshire, IOW and Wiltshire Team. The Membership Support Officer is responsible for providing management and administrative support to our Members across Dorset.  This is a role will be based in a secondary office in Bovington, with travel to branches around the county as required. Dorset has a forward thinking membership who are keen to embrace new ways of developing the membership and reaching those we support. This post provides an exciting opportunity to shape the future of services in the county and to include our membership in this.

The ideal candidate will be a diligent self-starter and be a good fit within the Area Team.

Working 35 hours per week including occasional weekends and evenings as required, the post is office based in Bovington, although there will be a requirement to work in other locations in Area as required.

How to Apply

Please apply by clicking ‘Apply online’

Closing date for this role is 15th March 2020

Interviews will be on Monday 23rd March 2020 at RBL office, Stanley Barracks, Bovington.

Learning Support Assistant

St Elizabeth’s is situated in 68 acres of beautiful Hertfordshire parkland between Harlow and Bishop’s Stortford. We support people with Epilepsy and other complex needs from the age of 5 through to 78 in our Children’s Home, School, College, Residential Home with nursing and Day Centre.

Position: Learning Support Assistant
Location: St Elizabeth's Centre, Much Hadham, SG10 6EW
Job type: Full Time, Permanent
Hours: 37.5 hours per week (Term Time Only)
Salary: £9.37 - £10.48 per hour
Benefits: We offer a range of staff benefits including: High Street retail / leisure discounts, Discounted gym membership, Free on-site parking facilities, On-site subsidised canteen, Life assurance, Enhanced DBS paid for by us, Contributory pension.

Closing date: 25 March 2020
Interview Date: TBC

About the role:

We have an exciting opportunity in our specialist College for an enthusiastic and committed Learning Support Assistant to join our dedicated multi-disciplinary team. We provide our learners with development opportunities that not only extends their academic skills and abilities, but also promotes personal growth and independence in all aspects of learning, leisure and life. Every day we carry out immeasurably worthwhile and rewarding work which although at times can be challenging, continually enhances the lives of the learners that attend our College.

Your responsibilities as a Learning Support Assistant will include:

- Contributing and assisting with the development and implementation of Individual Learning Plans.
- Supporting and recording progress and providing written reports where necessary.
- Supporting learners to achieve goals and guiding them on appropriate behaviour.
- Supporting learners who can display challenging behaviours and helping to manage this in a positive way.
- Assisting learners with their personal and health needs, promoting the highest standards of welfare and self – care at all times.

About you:

To join us as a Learning Support Assistant, previous experience of working within a special needs environment is essential. You will also have an NVQ Level 2 in either Learning or Health and Social care along with excellent written and verbal communication skills.

Offers are subject to pre-employment checks including an enhanced DBS check paid for by the centre. Please note we are not on a public transport route. Salary is dependent on qualifications and experience.

You may have experience of the following: Learning Support Assistant, Learning Support, Teaching Assistant, Health and Social Care, Health and Social Care Assistant, Level 2, Support Assistant, Teachers Assistant, Trainee Teacher, Special Education Needs, PGCE, Mentor, Tutor, Teacher, LSA, Special Needs, SEN, Support Worker, etc.

Ref: 92343

We are looking for a talented, passionate and ambitious Service Manager to join our Criminal Justice division and provide leadership across our community services.

You will be joining the organisation at an exciting time as our community service moves away from our offender management focus towards the delivery of a comprehensive suite of rehabilitative interventions to men and women subject to probation orders.

This role will lead a multidisciplinary team of 30 staff based across London. You will directly line-manage 4 Team Managers, holding them accountable for delivering high performing services across their geographic and business areas, whilst ensuring they are equipped with the skills and support to thrive.

Working with the Head of Services and senior management team, you will support our transition into the new service, identifying potential issues and proposing solutions. You will lead your staff team to re-roll into the new model, ensuring they receive all necessary training and support, and that communication in clear and consistent. Ideally you will have some experience of change management processes.

The new service will offer a diverse array of programmes and interventions, delivered predominantly in group settings, and supporting clients to address some of the key underlying causes of offending behavior including:

• Health and wellbeing

• Resilience

• Motivation and self-esteem

• Independent living

• Money management

• Emotional management

You will have some experience of either managing teams of programme facilitators or delivering group interventions and will be able to disseminate end embed effective practice. You will support your Team Managers to make sure each area is adequately staffed and will maintain a culture of learning and development through supervisions, appraisals and continuing professional development processes. You will ensure a coaching approach to line management is implemented throughout your team and adopted by frontline staff when supporting service users.

You will be responsible for contract compliance, supporting your team to ensure they meet or exceed contract performance targets and achieve positive outcomes for their service users. You will be responsible for reporting our performance to our commissioners and executive team in a clear and timely fashion and taking swift action to address any areas of underperformance. You may also be required to contribute to reports to Penrose’s Board of Trustees.

Knowledge of the Criminal Justice System, excellent communication skills and being able to develop strong working relationships with your teams, commissioners and other key stakeholders will be vital to the role. You will have an interest in both policy and business development and will work with the Head of Services to identify and secure new sources of income. Some understanding of budgeting and financial reporting will be helpful as you ensure your service is delivered within budget.

You will have a passion for working with people with experience of the criminal justice system and/or with other marginalised groups, and a belief that everyone can turn their life around regardless of past or present circumstances. You will have some previous management experience, an ability to motivate and inspire, and a keen eye for detail.

This Application Support role will provide support to the Society’s use of the Office 365 suite of applications.  In addition to providing direct end user support, the post holder will, provide training and self-help resources for end users, assist in the development of applications in SharePoint and on the Microsoft PowerPlatform and help manage the Society’s Office 365 tenant.  The post holder will work closely with other members of the Royal Society IT Team and external suppliers to provide support to end users and will not be expected to be an expert of all areas of the Office 365 platform. 

This is an excellent opportunity to be part of a transition to Microsoft ‘Modern Workplace’ technologies.  It will provide the opportunity to gain knowledge in many areas of the Office 365 platform while also allowing for the development of specialist skills in some areas of the platform.

Responsibilities:

• Develop standard operating procedures, user guides and training for Office 365 applications, especially MS Teams, SharePoint and OneDrive 
• Manage support and development of the Office 365 platform at the Royal Society in association with internal teams and 3rd party support providers 
• Support Royal Society Departments and Teams in their adoption of the Office 365 suite of applications 
• Support Royal Society Departments and Teams in us of the PowerPlatform and Dynamics 365 to automate and support their work
• Support and advise teams in how to use the Office 365 platform for both internal and external collaboration. 
• Support the migration of the Royal Society telephone system to MS Teams 
• Work closely with the Society’s Data Officer and other application specialists to develop end to end application solutions for the Society. 
• Stay up to date with developments with Office 365 tools and enhance your existing skills and develop new ones for using these tools. 
• Provide support for Office 365 desktop and online application base 
• Responding to Office 365 alerts: security, issues, ADConnect sync issues. 
• Adobe licence and portal management
• Office/Microsoft 365 licence management

Required Knowledge & Experience 

Experience of working with and supporting Office 365, especially SharePoint and Teams 

Office 365 Admin portal

Producing end user guides 

Training users

Desirable Knowledge 

Use of the MS PowerPlatform especially,PowerApps, PowerAutomate and PowerBI 

Use of MS Dynamics 365 

Competencies

At Band D you will hold a role as a  Senior Specialist or Professional in your field. Pay Band D roles are described in the following dimensions: 

Self-management 

• Works unsupervised and can motivate self 

• Produces results under pressure 

• Can manage in stressful situations 

• Pushes for the best results 

• Pursues and encourages feedback that may reveal an error in judgment and then makes appropriate adjustments 

• Recognises own personal biases or limitations, and uses this understanding to improve decisions and plans for action 

• Seeks out mentors and other development resources to gain additional self-awareness and personal development 

• Reflects on negative situations with maturity and seeks to understand own contribution to the situation 

• Holds things together and acts as a settling influence 

Working with others 

• Contributes ideas and identifies opportunities to work with others both within the team and across the organisation 

• Willing to provide feedback to sectional colleagues when requested 

• Produces succinct presentations and papers for senior colleagues 

• Understands when to seek senior advice on potentially delicate negotiations 

• Reaches a variety of audiences using an appropriate mix of communication methods and tailored messages to appeal to their unique needs 

• Speaks from the heart to compel action and creates an emotional appeal for organisational priorities 

• Creates an environment of transparency while respecting confidentiality requirements 

• Builds consensus for delivering team goals. Frequently interacts with peers, on cross-functional matters. 

Resource management 

• Makes the best of internal/external resources and coordinates well with external partners to best meet the needs of the Society 

• Builds contingency into projects taking into account possible outside factors 

• Sets and monitors performance against quality and results orientated targets. 

• Focuses on both short and long-term goals 

• Creates novel solutions to problems 

• Creates a detailed design or plan to implement a new solution or approach 

• Evaluates new technology as potential solutions to existing issues. 

• Adjusts course as new information comes to light 

• Executes quickly and decisively in a time-sensitive situation 

• Takes accountability to persist until opportunity is realised or problem solved 

Critical thinking 

• Determines and clarifies the exact requirements of any situation 

• Checks information for accuracy and raises concerns if information is inaccurate 

• Extracts the key points succinctly, clearly and accurately 

• Puts forward suggestions for improvement concerning current processes or systems 

• Tries different ways of doing things to get the best results 

• Compares and evaluates the strengths and weaknesses of a variety of options

• Formulates an opinion by considering opposing views and suggestions 

• Runs trials and models or applies statistical analysis  and stress testing to confirm or disconfirm proposal 

Adaptability 

• Overcomes obstacles and is not deterred by setbacks; checks assumptions and first principles and works out alternative approaches 

• Reacts proactively to new challenges and works in a flexible manner to produce solutions 

• Provides feedback and participates in discussions surrounding new ideas approaches or projects 

• Maintains focus and continues to deliver when things are ‘up in the air’ 

• Adjusts to act differently depending on the situation 

• Takes steps to understand basic risk management and importance of identifying and maintaining controls 

• Helps others to understand and cope with ambiguous situations 

Managing people and relationships 

• Delegates effectively, setting clear expectations and authority 

• Monitors results and feedbacks to team on a regular basis 

• Recognises others’ contributions and acknowledges their limits 

• Helps others to identify ways to improve their performance 

• Prioritises supervisory responsibilities and carries them out in a timely fashion 

• Understands and can identify client/stakeholder/staff needs and looks for opportunities to improve their experiences 

• Demonstrates trust in others’ ability to accomplish tasks at acceptable levels of performance 

• Provides current, direct, complete and actionable positive and constructive feedback 

• Has a mind-set of sharing own and others’ expertise 

• Creates an environment of transparency while respecting confidentiality requirements 

• Focuses on surfacing underlying customer issues/concerns and identifying root causes 

• Increases exposure to and personal relationships with customers

• Expresses positive views of the customer 

Jewish Care is looking for a Day Services Wellbeing Co-ordinator who can put his or her talents into running our community-based services in the North-West London Community Hub. The role is based in Golders Green (36.25 hours a week) and offers a salary of £28,000 - £32,000 per annum, and includes working one Sunday per month, along with sustained career development and staff benefits. Our organisation genuinely cares about its employees and their success, so you'll be encouraged to develop your leadership and management skills in a way that enables you run these essential services efficiently and effectively. Michael Sobell Jewish Community Centre is a vibrant, diverse, welcoming place where service users can meet new and old friends, join in fitness, educational, cultural/religious activities and workshops.

This role forms a part of the strategy to redefine our work in this area in line with the vision for the Michael Sobell Jewish Community Centre.

What you'll be doing:

* Working alongside the Community Programmes development coordinator, and the Centre Manager to plan and deliver recreation and leisure activities within the centre, and externally within the community including new ground breaking initiatives to agreed standards to increase attendance and engagement.

* Managing a team of staff engaged and directly responsible for supporting the service users.

* Welcoming new members to the centre adhering to the local policy with the aim of increased attendance and engagement

* Working in partnership with local stakeholders in identifying the needs of the older community by providing programmes/activities and to work towards a collective vision

* Developing programmes for the community that influence people's approach to their own and others ageing, in an informed and person-centred way by taking account of the recommendations in the Jewish Care paper, An Agenda for Ageing Well.

* Leading on the planning, monitoring and organise the quality and diversity of the recreation, art, IT and leisure activities to agreed standards to enable us to review activities and evaluate.

* Leading on all aspects of the transport including Meals on Wheels using database systems in conjunction with the part time Day Services recreational support worker, support worker drivers, Administration Team and Centre Manager

* Providing care and support to service users in line with Jewish Care policies and procedures and the General Social Care Council's Code of Practice for social care workers.

* Supporting to volunteers and designated sessional workers involved in the activities to agreed standards and to ensure volunteers are valued and encourage teamwork.

* Ensuring the activities are delivered within a Jewish context to meet the requirements of our service users across the religious spectrum.

* Supervising, allocating and leading activities when and where required to agreed standards to ensure continuity in the absence of the facilitator.

* Encouraging current and future users to develop and achieve their interests by providing an ageing well approach to ensure that users are involved in the centre

* Engaging with current volunteers by providing an engaging volunteer programme

* Enabling people at all stages of their lives to feel that they are valued members of their Jewish community (however they identify themselves as Jewish).

* Developing programmes for the community that influence people's approach to their own and others ageing, in an informed and person-centred way by taking account of the recommendations in the Jewish Care paper, An Agenda for Ageing Well.

* Promote and provide a creative and dynamic range of activities that successfully integrates users into the social life of the services provided to agreed standards to increase attendance and engagement.

* Working closely with the Community Programmes Development Coordinator and Centre manager to ensure that the activity programmes are delivered within guidelines and budget to agreed standards.

* Lisising with the centre manager in stock control of all consumables and equipment required for programme delivery to agreed standards to ensure we have all relevant equipment available

* Working closely with the administrative team and be responsible for day to day administrative tasks, completing relevant documentation and maintaining up-to-date systems in conjunction with the Administration/finance team

* Representing the day centre and Jewish Care on appropriate local bodies and to undertake liaison and promotional work on behalf of Jewish Care as directed by the centre manager.

* Build social capacity by developing the skills and abilities of key day centre participants, staff and volunteers through appropriate training and continue to develop existing partnerships

* Together with the Centre Manager continue to build relationships with the centre's Advisory Group including la