1,950 Supporter services officer jobs
What if you could go to your place of employment every day with a renewed sense of purpose and direction, confident in the knowledge that the work you do contributes to the greater good? When you work with us as a fundraiser, this could be your life. Grow to understand our potential donor pool and hold a vital role in planning events and coordinating other activities to encourage donations and help us move toward our goal of helping improve the lives and families of people living with Dementia. Work with a close-knit, enthusiastic team under the direction of our COO and senior fundraiser to meet and exceed fundraising goals. Stretch and improve your communication and leadership skills and organisational capabilities in this pivotal role.
Job Description
Development:
- Work with the Senior Fundraiser and other departments where appropriate to increase income streams.
- Develop and attend fundraising events
- Develop digital fundraising campaigns
- Develop a supporter journey strategy
- Identify new sources of funding
- Work with the Senior Fundraiser and feedback on progress against fundraising strategies and targets
- Work with the Communications Officer to promote fundraising initiatives and increase awareness of ADSS’s charitable status and ensure consistency between on and offline activity
- Develop relationships with donors, corporates and community fundraising
- Develop and implement a regular giving programme
- Promote Legacy and In Memoriam
Budget and targets:
- Plan and accurately record individual fundraising activity and spend within agreed budgets
- Meet individual and departmental fundraising targets
Data:
- Maintain and manage a fundraising database
- Use supporter data to maximise fundraising opportunities, record activity and evaluate campaigns
- Work within data protection legislation and fundraising code of practice at all times
Other:
- Undertake specific projects as requested by the Senior Fundraiser
- To keep up to date with developments in the industry as they relate to a fundraising role, and to contribute to the overall development of the fundraising department
- To be an advocate for ADSS by promoting our vision, mission and values as well as attending meetings and events as required
- To actively comply with all working policies and procedures
- Carry out any other duties commensurate with the level of responsibility of the post
- Occasional weekend and evening working
- The job description for this position may be reviewed and amended to incorporate the future needs of the department and ADSS.
Candidates should essentially have:
- Great people skills.
- Full driving Licence and access to a car.
- Be able to embrace "hybrid working" - from the office.
- Have experience of fundraising in the charity sector.
- Be able to show successful completion of relevant educational courses.
- Have experience of working in a fast paced team, managing multiple projects to tight deadlines and budgets and reaching fundraising targets.
- Have experience of using CRM systems to analyse fundraising data.
- Have experience running a digital fundraising campaign.
- Have a good working knowledge of data protection legislation and the impact of GDPR and PECR on fundraising activity.
- Have excellent working knowledge of social media for fundraising activities.
- Have excellent verbal and written communication skills.
- Experience of working with volunteers.
- Have strong IT skills and in-depth knowledge of Microsoft Office Suite in particular Excel and Word.
- Have experience of working with external partners and supporters to fulfil all aspects of a fundraising campaign.
Desirable
- Hold a certificate in Fundraising or other related qualification.
- Be a logical, organized planner with a high level of attention to detail and the ability to meet deadlines and targets.
- Have experience of using salesforce CRM for fundraising.
- Be able to identify engagement opportunities throughout the customer journey.
- Have experience of using plain english and working within a company's brand guidelines.
- Management of volunteers.
- Experience of developing fundraising and supporter events.
Closing date for this role is midnight on the 16th February 2022. Interviews for this role will be held week commencing 21st February 2022.
Job Types: Full-time, Permanent
Salary: £22,308.00 per year
COVID-19 considerations:
All staff are required to wear a face mask whilst moving around the office environment to protect colleagues and clients. Desks are regularly cleaned and sanitised and covid vaccinations are required due to the nature of our business.
The client requests no contact from agencies or media sales.
This role is an exciting opportunity to use your communication and problem-solving skills to make a difference in the field of healthcare research and publishing.
Cochrane recently implemented Editorial Manager as the editorial and production system for Cochrane Reviews. This role has a significant focus on supporting authors, editors and peer reviewers in using Editorial Manager for submission and peer review; and our linked system Convey for managing Declarations of Interest. Applications are particularly welcomed from candidates with experience of using these or similar systems.
The Cochrane Support team provides technical and user support to Cochrane editorial teams and review authors; and handle enquiries from members of the public about Cochrane’s work. We pride ourselves on our timely and coordinated support service, covering a broad range of areas, with a focus on Cochrane review-writing software and editorial processing and publication.
The team works closely with Cochrane’s Central Editorial Service and other related departments, to ensure accurate, consistent responses to queries on Cochrane technology, policies and methods.
Cochrane is a global, independent network of health practitioners, researchers, patient advocates and others, responding to the challenge of making vast amounts of research evidence useful for informing decisions about health. We do this by synthesizing research findings to produce the best available evidence on what can work, what might harm and where more research is needed. Our work is recognised as the international gold standard for high quality, trusted information.
- For further information on the role and how to apply, please visit Cochrane website.
- The supporting statement should indicate why you are applying for the post, and how far you meet the requirements, using specific examples. Note that we will assess applications as they are received, and therefore may fill the post before the deadline
- Deadline for applications: Sunday 6 February 2022 (12 midnight GMT)
Cochrane is a global independent network of health practitioners, researchers, patient advocates and others, responding to the challenge of mak... Read more
Equality Diversity Inclusion & Wellbeing Officer Ref: HR/128
£28,938 per annum pro rata
30 hours per week (Monday-Friday)
Location- Leeds Office (some homeworking)
At St Anne’s we find what connects us and makes us similar but celebrate what makes us different. Ensuring an inclusive environment and treating each other with dignity and respect are central to upholding our PROUD values. We aspire to ensure that everyone can bring their whole self to work, and we recognise that supporting wellbeing holistically is key to ensuring a happy and engaged workforce. The organisation is recruiting for an individual to drive our EDI and Wellbeing agenda as part of our overarching People Strategy, enhancing an organisational culture which champions and celebrates EDI and Wellbeing for our staff.
The successful applicant will have experience of proactively leading an organisation’s staff networks and creating and delivering initiatives to promote health and wellbeing with a tangible impact. Experience within a social care setting is preferred, but not essential. The post holder will need excellent interpersonal skills, the ability to communicate effectively with a wide variety of stakeholders and will have strong knowledge of up to date employment legislation and best practice. The ability to work autonomously in an efficient, target driven manner is key as is the ability to work flexibly with competing deadlines. We are looking for an individual who is passionate about promoting EDI and Wellbeing and who understands the importance they have in a people focused organisation.
At St Anne’s we understand how important our people are and we want to reward them for their hard work. We can offer:
- Free Life Assurance Cover and discounted income protection scheme
- Flexi-time working scheme to promote flexible working hours and work/life balance
- Rising annual leave, increasing annually up to 33 days (including statutory holidays)
- 24 Hour Employee Assistance Programme – including free counselling sessions & support
- Cycle To Work scheme
- Company pension scheme with salary exchange option
- Continuous opportunities for training and career development
- Structured induction programme with regular support
Closing Date: 2nd February 2022
Interview Date: 4th or 7th February 2022
We want people from underrepresented groups, such as people from the disabled, Black, Asian and Minority Ethnicity (BAME), Lesbian, Gay, Bi and Trans (LGBTQ+) communities to succeed at St Anne’s and our policies and procedures ensure that this can happen.
St Anne's is a Disability Confident employer. We are actively working to recruit and retain people with disabilities and long term health conditions into our work force. If you are an applicant who has a disability, you will be offered an interview if you meet the essential criteria for the job.
The client requests no contact from agencies or media sales.
(We normally offer a starting salary at the beginning of the range)
Full-time (37.5h) / Permanent
Islington, London
Greenpeace is an international non-profit global campaigning organisation. Our independence and global reach enable us to stand for positive change through action in order to defend nature and promote peace. We investigate and expose global environmental problems, confront those in positions of power and present alternative solutions.
This is an opportunity to bring together all your communication, organisational and customer service skills to keep our supporters and the public informed and inspired.
Responding to a high volume of enquiries from supporters and the general public, you’ll be expected to write engaging emails and letters and to confidently answer direct questions via telephone. These will range from routine administrative enquiries to questions about the environment and our campaigns.
You’ll also be responsible for a variety of customer service and administrative tasks in handling these enquiries, from thanking supporters and sending them further interactive content to updating the supporter database, processing donations and, where appropriate, negotiating with and motivating people to continue their support.
You'll have
- Experience in a supporter care or customer service environment.
- Excellent written and verbal communication skills with a warm, friendly manner and the ability to handle difficult conversations with understanding and empathy.
- The ability to keep abreast of our campaigns and to communicate this information clearly to supporters/the public by phone and in writing.
- Strong organisational and multitasking skills with great attention to detail and the ability to keep calm under pressure.
- Great team skills, a flexible approach, a passion for Greenpeace’s work and a real desire to share this with others.
You’ll be encouraged to develop both personally and professionally, taking advantage of the wide range of learning and development opportunities available to our staff. We offer great benefits such as a generous pension scheme, subsidised lunches, free yoga and a wealth of well-being resources, just to name a few. Take a look at our Work for Greenpeace pages to find out more about what it’s like to work for us and why you should apply.
We are happy to consider flexible working requests as part of the recruitment process.
For more information and to apply please visit our website.
Greenpeace UK is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds and do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age or any other category protected by law.
CLOSING DATE: 9am, 31st January 2022
INTERVIEWS: Provisionally 10th & 11th February
London (Currently working from home)
UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.
This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as a Supporter Care Adviser. You will be joining a dedicated team that provides the highest level of supporter care service and helps to expand relationships by responding to enquiries received though a range of contact channels.
As the first point of contact for both our supporters and members of the public, this role requires you to ‘think with your head’ and ‘act with your heart’ to ensure that the very best experiences are being felt by all those that contact and engage with us.
You will have previously worked in a customer contact environment, using a variety of communication methods, including social media, and have used databases. You will also be able to work effectively and cooperatively as part of a team, taking ownership of queries and seeing them through to an effective resolution.
Our Supporter Care service is available from 8am to 6pm, so you will need to be able to work 8 hour shifts across this period. Currently whilst the office is closed our lines are open until 5pm and will revert to our normal shortly.
Closing date: 5pm, Friday 4 February 2022.
Interview date: Thursday 17 or Friday 18 February 2022 via video conferencing (MS Teams).
We are normally based on the Queen Elizabeth Olympic Park in Stratford, East London and we anticipate most colleagues will work one day a week in the office and the rest of the time from home. We are happy to discuss other flexible options to suit your circumstances.
We particularly welcome applications from LGBTQ+ candidates, disabled candidates, and from men, because we would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children.
UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.
We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.
If you require support in completing the online form or an application form in an alternative format, please contact our Supporter Care line during office hours.
If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.
Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)
The role
This is a varied role which operates at the heart of Breast Cancer Now’s Fundraising and Marketing department and liaises with all parts of the charity. Key aspects of the role include acting as the first point of contact for enquiries, processing donations and writing letters of thanks, maintaining accurate supporter records and supporting the wider department with internal queries. The successful candidate will join a friendly and welcoming team, committed to providing an excellent experience to our supporters.
About you
You will have excellent communication skills and a passion for providing a high level of customer service as well as great organisational skills and flexibility to manage a varied workload in a fast-paced working environment. You will also have a strong eye for detail and a proven ability to monitor and record information accurately on a CRM database. Previous experience of working within a fundraising environment is desirable but not essential.
About us
We’re Breast Cancer Now, the charity that’s steered by world-class research and powered by life-changing care. We’re here for anyone affected by breast cancer, the whole way through, providing support for today and hope for the future.
We’re that trusted friend that people affected by breast cancer turn to for caring support when they need it most. The expert authority on breast cancer research who is making breakthroughs and driving forward progress. And a vehicle for change, acting now to make sure anyone affected by breast cancer gets the best possible treatment and care.
We believe that we can change the future of breast cancer and make sure that, by 2050, everyone diagnosed with the disease lives – and is supported to live well. But we need to act now.
Although the role is based in our London office, we are following a blended approach between office and home working with a minimum or two days per week in the office for full-time staff members. However, following recent Government guidance, staff members are currently working from home if they can do so. Should you have any queries with regards to this please contact us in the first instance.
Breast Cancer Now is an inclusive employer committed to developing a diverse workforce.
Closing date Sunday 30 January 2022 at 11:30pm
Interview date Week commencing 31 January 2022 (virtual)
Supporter Care Assistant
Harrogate, North Yorkshire
The Role
This is a newly created role and offers a great opportunity for someone who is passionate about delivering high quality customer care to develop and establish yourself as the first point of contact for all our supporters and donors who interact and support the charity.
Reporting to the Head of Fundraising, the Supporter Care Assistant will be responsible for a range of tasks including liaising and building relationships with the charity’s supporters and donors and updating the CRM database, which is key to all of our fundraising activity. You will also work with colleagues within the Marketing and Fundraising Teams to deliver communications to our target audiences.
Specifically, you will:
- Create accurate, timely and appropriate supporter communications. Working with the Marketing / CRM Teams to automate communications where this is possible and appropriate.
- Use the CRM system to run supplied data queries to deliver campaigns (e.g. using Mail Merge) to create and deliver supporter communications. This includes printing and posting letters and sending emails, making updates to supporter records and fulfilling requests for information.
- Update supporter records to reflect changes in marketing permissions, personal details and the charity’s relationship with the supporter (e.g. Volunteer / Donor / Brand Ambassador etc).
- Work with colleagues to use database modules (e.g. Prospect Module / Volunteer module) to deliver communications that are relevant to the target audiences.
- Help fulfil email supporter communications. This includes running data queries for a monthly e-news, cancellation communications and managing different email supporter journeys, for example.
- Monitor inbound emails to the charity, forwarding to the relevant colleague (if unable to provide a response) or responding and actioning. You will work alongside the Office Administrator, answering incoming telephone enquiries, responding if possible and/or forwarding on calls/messages to colleagues as appropriate. You will accurately update the database to reflect each conversation to ensure we have up-to-date records.
About You
To be considered for this role, you will need:
- A degree or equivalent qualification in a relevant discipline or proven experience working in a similar role at a similar level.
- Customer service experience in a similar or related role (e.g. telephony / databases / office).
- To be up-to-date with the requirements of GDPR and confident in adhering to these requirements.
- A high level of computer literacy with comprehensive knowledge of Microsoft Office applications, especially Word, Excel and Outlook.
- Excellent communication skills, both verbal and written, with an ability to use active listening skills, and write professionally and appropriately for a range of diverse audiences. You will need a good grasp of grammar, spelling and of the spoken word.
- Previous experience of working with databases is preferable (e.g. Access or Raiser’s Edge).
About Us
Yorkshire Cancer Research is the largest independent cancer charity in England. With an ambitious goal of saving 2000 lives a year, it is an exciting time to be joining the charity. Every week in Yorkshire almost 600 people are told they have cancer, by working for Yorkshire Cancer Research you are helping to protect and save these lives.
Yorkshire is big, beautiful and diverse and, as an inclusive employer, our aim is that our workforce reflects the rich diversity of our region. We believe a diverse workforce is central to us achieving our strategic goal of saving more lives in our region. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.
Yorkshire Cancer Research is entering an exciting period in its development. As part of this we are expanding our team at our Head Office and a number of new roles are being created. As such, we are now looking for a Supporter Care Assistant to support our Brand and Relationships team.
The Benefits
We offer all our employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Harrogate train station, free onsite parking and a whole lot more.
We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Supporter Care Assistant, you will strive for excellence in everything you do, have integrity, champion expertise through improvement and innovation and be a great team player. To find out more about our values and how important they are to us, please visit our website.
Application
Before applying, please view the full role profile and visit our Careers Page to find out more about working for Yorkshire Cancer Research.
To apply please submit a CV and covering letter outlining your suitability for the role to Claire Wooldridge, People Partner before 30th January. Please read our privacy notice before applying.
The charity is a responsible and flexible employer. We welcome any discussion for flexible working at interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.
We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application please contact us.
Yorkshire Cancer Research is the largest independent cancer charity in England. With an ambitious goal of saving 2000 lives a year, it is an ex... Read more
The client requests no contact from agencies or media sales.
Project Support Officer
Location: Home-based in the UK (or other location relevant to our work – see below), with occasional in-person meetings as required
Term: Full-time, fixed term for two years[KB1] [JS2] (with potential for renewal subject to funding and organisational needs)
Salary: Up to £28,000 gross per annum dependent on skills and experience (if UK-based; if based in another country, salary will be locally weighted)
Reporting to: Head of Programmes or Project Manager
Start date: Feb/March 2022
Application to: recruitment at mowgli dot org dot uk by 12PM UK time, 7th February 2022
About Mowgli Mentoring
Mowgli Mentoring is a specialist mentoring organisation which aims to unlock human potential to accelerate economic progress and social change. Our vision is to inspire and enable effective mentoring for entrepreneurs and leaders to better solve local and global challenges. Our work centres around building conducive mentoring environments so that mentoring is available and accessible for entrepreneurs and leaders to drive change and growth.
Since 2008, through our programmes and services, we have trained over 1,600 mentors who have mentored over 1,300 entrepreneurs and corporate leaders, including refugees, women and youth. Primarily focused on the Middle East and Africa, Mowgli Mentoring has worked with local and international governments, foundations and private sector partners like Argidius Foundation, MAVA Foundation, FCO/DFID, European Union, GIZ, Norwegian Refugee Council, UN Women, the World Bank and many more. We collaborate with other specialist organisations working to support entrepreneurship and leadership development to further enhance mentoring effectiveness and strategic outcomes. Having spent the last 13 years developing and delivering mentoring programmes for others, we are now broadening our offerings to enhance the availability and accessibility of effective mentoring services for a growing number of individuals, clients, organisations and ecosystems across existing and new markets.
We are a global and diverse team, with bases in the UK and Kenya, as well as a satellite presence in Morocco and Spain. More information about Mowgli Mentoring is on our website and in our most recent 10-year Impact Report.
About the role
You will provide key support across Mowgli Mentoring’s current programmes and our new mentoring products and services. As a member of the Programmes Team, you will work closely with Project Managers and the Head of Programmes, as well as colleagues in marketing/ communications and business development, to contribute to the development and implementation of our current and emerging work in various geographies and sectors. This is a broad and varied role, with the opportunity and expectation to get involved in supporting multiple initiatives; it requires excellent organisation, planning, administration, and communication skills – as well as an energetic, proactive and ‘can do’ approach to working collaboratively on a range of workstreams and priorities, often with competing or short deadlines. You will find colleagues keen to work with you in the context and spirit of our values.
Key responsibilities
Working in close consultation with Project/Programme Managers, the Head of Programmes, others internally as well as with partners, key responsibilities of the Projects Support Officer include:
- Set up and maintain project and participant records for all stages of the project/ programme cycle
- Provide administration and support communication in relation to participant outreach, recruitment, and programme engagement, as well as assisting in ongoing stakeholder follow-up
- Support beneficiary engagement, learning and development, including scheduling programme delivery meetings, events, gatherings and learning sessions
- Provide technical and administrative assistance to the delivery of events, acting as the organiser and focal point for supporting the smooth running of online and/ or in-person activities
- Assist in the preparation of project implementation/ delivery materials, including in relation to participant learning and development for various programmes and services
- Collate, edit and finalise materials and resources, including formatting and presentation, ensuring quality and consistency in this area
- Data collection, consolidation and presentation, tracking and reporting participants’ progress in relation to programme objectives and KPIs, ensuring compliance with the General Data Protection Regulation
- Administer project/field expenses and invoices in line with internal systems, policies and processes
- Any other reasonable task as requested by line manager or head of team, commensurate with the broad remit of this post – as a small and growing organisation, we expect the postholder to bring adaptability and flexibility to take on a range of tasks and responsibilities.
Person specification – experience, skills and attributes: (E) = essential, (D) = desirable
- Degree or comparable qualification in a relevant discipline (E)
- 3+ years of experience in project administration/ support/ coordination role(s) in a relevant sector or thematic/ programme area (E)
- Sound and proven administrative, organisational and planning skills including ability to work effectively at pace across multiple workstreams, whilst maintaining quality (E)
- Strong attention to detail and presentation, with ability to review, edit and present high quality written (and other media) materials for external audiences (E)
- Demonstrable experience of effectively supporting and/ or coordinating/ assisting across multiple parallel projects in a timely manner (E)
- Commitment to working collaboratively as well as with autonomy and initiative, including taking ownership of planning own and others’ inputs towards agreed deadlines (E)
- Ability to work flexibly and adaptably, responding to emerging priorities and organisational/ project needs (E)
- Enthusiasm for and commitment to Mowgli Mentoring’s mission and to your own self-driven personal and professional growth (E)
- Qualitative and quantitative data collection and analysis skills, including experience of data synthesis and presentation (D)
- Some direct experience of mentoring or other initiative(s) which aim to develop the professional/ personal competencies of others (D)
- Knowledge of the UK’s Data Protection Act & General Data Protection Regulation and its implications for data capture and management (D)
- Fluency in English (E); additional French and/ or Arabic language skills would be a distinct advantage (D)
- Highly literate in all standard IT packages (E) and other relevant tools and technologies to facilitate online/ virtual engagement and learning (D)
What we offer
- 38 days of annual leave (inclusive of public holidays)
- Contributory pension scheme (UK only)
- Private health insurance
- Contribution to expenses related to homeworking (in line with company policy)
- Flexible remote working
How to apply
Please send your CV and a covering letter, ensuring that it outlines where you came across the job advert, how your experience meets the person specification requirements as well as your motivation for joining Mowgli Mentoring. If you are applying for the role and are based in the UK, please indicate that you have the right to work in the UK. Your cover letter should also indicate your available start date, as well as confirming your availability to attend an online interview on either 9th or 10th February 2022.
Applications should be emailed to recruitment at mowgli dot org dot uk, indicating ‘Projects Support Officer’ in the subject line, by 12PM UK time, 7th February 2022. (Please note that applications will be reviewed on a rolling basis; interested candidates are encouraged to submit their applications before the deadline).
Mowgli Mentoring Ltd is an equal opportunity employer and committed to creating a diverse, inclusive environment. We believe in the potential of everyone – whatever makes you, you. A diverse workforce can only make us better and all applications are considered without discrimination based on age, sex, gender identity or expression, sexual orientation, marital, civil or other relationship status, religion, race, belief, colour, ethnic origin, physical ability, neurodiversity or socio-economic status.
The client requests no contact from agencies or media sales.
The Digital Fundraising Officer engages and attracts new supporters to the Trussell Trust through compelling paid digital activity across paid social media, PPC search, video and display advertising. This fantastic role sits within a friendly team of direct marketing experts and works collaboratively with colleagues across Public Engagement to create integrated and powerful digital marketing.
More than 14 million people in the UK live below the poverty line. The Trussell Trust knows it takes more than food to end hunger. So they ... Read more
The client requests no contact from agencies or media sales.
Location: Flexible with frequent visits to London office.
Salary: £65,000 per annum.
Contract: Permanent, full-time.
St John Ambulance, the volunteer-led health and first aid charity which responds to emergencies and supports and saves lives, is seeking a Head of Supporter Acquisition and Engagement to help deliver big ambitions to grow income and engagement.
St John Ambulance is a significant and complex charity, turning over £100m annually with social enterprise income streams from commercial first aid training, ambulance and other NHS support, and event cover as well as other sources of income in addition to fundraising.
This role will involve leading the organisation’s largest fundraising income streams and the implementation of audience-focused fundraising campaigns that deliver long-term sustainable income and mutually beneficial relationships with supporters.
It will include collaborating across St John to support the implementation of a developing experience strategy which highlights the wide range of opportunities to deepen relationships with the public and those already connected to St John, whether as a delegate of a First Aid course, a parent of one of the charity’s badgers and cadets units or a volunteer who is giving up their time to help.
The charity is seeking candidates with a strong background in using a data-led approach to fundraising and planning to help them prioritise which exciting new opportunity to test first.
You will have extensive experience of achieving or exceeding income targets of over £5milliion through managing fundraising programmes including individual giving, digital fundraising and legacy programmes in the voluntary sector. You will have led, inspired and motivated large multifaceted teams and you will have outstanding interpersonal and communication skills, combined with a compassionate and emotionally intelligent leadership style.
PLEASE NOTE: We will be longlisting applications as soon as we receive them, so please apply early to register your interest.
CLOSING DATE: 9am (GMT), Monday 31st January.
Are you passionate about investing in young people? Are you an expert in engaging volunteers from a diverse range of backgrounds? Here at Young Enterprise we are looking for just that… We’re seeking a Volunteer Support Manager, to share your experience & vision in volunteer support and coordination.
About Young Enterprise
Each year, Young Enterprise helps thousands of young people develop the skills, knowledge and confidence they need to succeed. Through our nationwide enterprise and financial capability programmes, we give young people the opportunities and experiences to discover who they are and what they’re good at. A key focus for us is social mobility, and our volunteers form an important part of our strategy now and into the future.
About the role
We are looking for an enthusiastic Volunteer Support Manager to join our Volunteer & Alumni Support team to lead on the continuing evolution, development & support of our experienced volunteer community and contribute to the successful delivery of our organisational strategy – No Time Like The Future.
Key skills and experience
- Relationship Management & Change Management experience
- Creative & innovative approach to problem solving
- Strong networking & collaboration skills to seek out opportunities for connections
- Excellent communications skills, with the confidence & presence to command attention at senior levels
- Motivated & persuasive negotiator to drive positive outcomes, with resilience & tenacity to overcome initial negative responses
- Confident use of the internet for creative research purposes, as well as standard office IT packages e.g. Word, Outlook, Excel, Raiser’s Edge (or other databases)
- Positive, can-do approach & demonstrable organisational skills
Why work with us?
- People-focussed with a friendly and supportive work-place culture
- An active commitment to equality and diversity
- Generous holiday allowance of 7.2 weeks
- Access to NHS top-up scheme, for money back on expenses such as dental and optical
- Access to an Employee Assistance Programme
- Cycle-to-work scheme
- Group Life Assurance
This is a permanent, full-time position (37.5 hours per week) and can be worked from our London office or from home with some travel required. Full details can be found in the attached Job Description. If you think you fit this role then we would love to hear from you!
To apply, please submit your CV and covering letter outlining your suitability for the role based on the Job Description and Person Specification by no later than midday 31 January.
Interviews will take place via MS Teams on the 9th or 10th February.
Please note that, although we endeavor to respond to all applications, if you have not heard from us by two weeks from the closing date you should consider your application unsuccessful.
Young Enterprise is the UK’s leading charity that empowers young people to harness their personal and business skills. We work with young... Read more
12 month fixed term contract
The role
This is a varied role which operates at the heart of Breast Cancer Now’s Fundraising and Marketing department and liaises with all parts of the charity. Key aspects of the role include acting as the first point of contact for enquiries, processing donations and writing letters of thanks, maintaining accurate supporter records and supporting the wider department with internal queries. The successful candidate will join a friendly and welcoming team, committed to providing an excellent experience to our supporters.
About you
You will have excellent communication skills and a passion for providing a high level of customer service as well as great organisational skills and flexibility to manage a varied workload in a fast-paced working environment. You will also have a strong eye for detail and a proven ability to monitor and record information accurately on a CRM database. Previous experience of working within a fundraising environment is desirable but not essential.
About us
We’re Breast Cancer Now, the charity that’s steered by world-class research and powered by life-changing care. We’re here for anyone affected by breast cancer, the whole way through, providing support for today and hope for the future.
We’re that trusted friend that people affected by breast cancer turn to for caring support when they need it most. The expert authority on breast cancer research who is making breakthroughs and driving forward progress. And a vehicle for change, acting now to make sure anyone affected by breast cancer gets the best possible treatment and care.
We believe that we can change the future of breast cancer and make sure that, by 2050, everyone diagnosed with the disease lives – and is supported to live well. But we need to act now.
Although the role is based in our London office, we are following a blended approach between office and home working with a minimum or two days per week in the office for full-time staff members. However, following recent Government guidance, staff members are currently working from home if they can do so. Should you have any queries with regards to this please contact us in the first instance.
Breast Cancer Now is an inclusive employer committed to developing a diverse workforce.
Closing date Sunday 30 January 2022 at 11:30pm
Interview date Week commencing 31 January 2022 (virtual)
This is an exciting time to join Depaul UK. This is an exciting time to join Depaul UK. We have a brand new opportunity for two Night Support Workers to assist in the development and delivery of our new 16 bed Holistic Assessment Service in partnership with the GLA. This is a specialist service, based in Brent London, delivering support to non-UK nationals with unclear status/entitlements and complex needs. In return, you'll earn a competitive salary of £22,025 Per Annum Plus Pension and Other Benefits.
Depaul UK works with some of the most disadvantaged young people in the UK. We specialise in working in communities where poverty and long-term unemployment have resulted in generations of social exclusion and high rates of homelessness
Over the past 30 years, we have grown as an organisation and developed and enhanced our work and the impact it has across the UK. Depaul UK has a wide range of services for young people and adults at risk of homelessness.
The Night Support Worker Role:
As Night Support Worker, you will be responsible for maintaining a safe, supportive environment covering a number of core work activities that includes preparing the accommodation for new clients to move into and supporting the clients to settle in. You will also ensure the safety and wellbeing of clients, volunteers and staff in the service at all times.
The project will be delivered with the Enabling Assessment Service London (EASL) subcontracted to deliver mental health support, as well as the Lewisham Refugee and Migrant Network (LRMN) subcontracted to deliver immigration advice and support.
Rota: Shifts will be on a rota basis which may include unsociable hours and weekends
On site parking is available for this role.
What will ideally support your success in this role?
- Experience of working in a busy support or care environment
- Experiencing of working with non-UK nationals or those who have experienced homelessness
- Commitment to working in a manner, which promotes diversity and equality ensuring that everyone is treated with respect and dignity and no one, suffers from discrimination.
- Commitment to promoting an environment, which has the highest regard for the Health and Safety of others
What’s it like to work at Depaul UK?
- Flexible working and family-friendly policies
- Access to Perkbox giving you deals and discounts for a wide range of brands
- Up to 7% contributory pension
- Paid training & personal E-Learning portal
- Sabbatical leave
- Health cash plan
- Paid DBS
- Death in service
- Cycle to work scheme
If this sounds like the perfect opportunity for you and you’d like to become our Night Support Worker then please click ‘apply’ today – don’t miss out, we’d love to hear from you!
Closing Date for Night Support Worker applications: Friday 4th February 2022 at 23:59
An enhanced DBS disclosure is a requirement for this role. Our recruitment checks, induction, and ongoing support and supervision reflect our commitment to safeguarding our clients. Depaul UK strives to be equal opportunities employer and welcomes applications from all sections of the community.
We kindly request no contact from Recruitment or Media Agencies.
Currently working from home
UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.
This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as a Supporter Care Assistant. You will be joining a dedicated team that provides the highest level of supporter care service and helps expand relationships by responding to enquiries received through a range of contact channels.
As the first point of contact for both our supporters and members of the public, this role requires you to ‘think with your head’ and ‘act with your heart’ to ensure the very best experiences for all those who contact and engage with us.
You will have previously worked in a customer contact environment, using a variety of communication methods, including social media, and have used databases. You will also be able to work effectively and cooperatively as part of a team, taking ownership of queries and seeing them through to an effective resolution.
Our Supporter Care service is available from 8am to 6pm, so you will need to be able to work 8 hour shifts across this period. Currently whilst the office is closed our lines are open until 5pm and will revert to our normal shortly.
Closing date: 5pm, Friday 28 January 2022.
Interview date: Thursday, 10 or Friday, 11 February 2022 via video conferencing.
We are normally based on the Queen Elizabeth Olympic Park in Stratford, East London but while our office is closed, this role will work from home or from wherever makes you happy.We are expecting to move to a hybrid approach (part home/part office based) when our office reopens.
UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.
We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.
If you require support in completing the online form or an application form in an alternative format, please contact the Supporter Care Line during office hours.
If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.
Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)
We are currently recruiting for a Supporter Acquisition Manager to lead on the development, delivery and ongoing improvement of a new cross-channel donor acquisition programme, which is designed to engage and inspire new supporters, ensuring that we raise the funds needed to continue our important work.
Supporter Acquisition Manager Requirements:
To be successful in this role, you will be proactive, results-driven and committed to providing an excellent supporter experience. You will have extensive direct marketing and product development fundraising experience, strong management experience and be adept at delivering audience led solutions. Great communication skills and experience of leveraging digital solutions as well as multi-channel marketing will be essential.
About the Charity for Civil Servants:
Our vision at The Charity for Civil Servants is to build a supportive community in which everyone has the chance to live their life to the full. We offer practical, financial and emotional support, always listening without judgement. We are at the start of our ambitious five-year plan to double the number of people we help to over 100k a year.
This is an exciting time at the Charity as we build a Fundraising team that will develop the strategies to drive income generation over the coming five years and beyond. Regular Giving and donations from individuals are an essential part of our fundraising strategy, constituting over 80% of our income currently.
Location: Flexible within UK
Hours: Full time 36 hours per week
Type: Permanent
Salary: £38,000 - £40,000
Benefits: include a health cash plan, life assurance, excellent pension, generous annual leave, and interest free loans for season tickets and our cycle to work scheme.
Closing date for applications is 11pm on Sunday, 6th February. Interviews will be held immediately after the closing date.
You may have experience of the following: Supporter Acquisition Manager, Supporter Services, Membership Services, Fundraising, Charity, Charities, Third Sector, NFP, Not for Profit, etc.
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