Supporter services officer jobs

Tearfund is looking for a part time Enquiries Officer on a fixed term basis for 12 months from June 2026 who is enthusiastic about serving those living in poverty by providing excellent customer service to our supporters. 

The successful candidate will be working on one of Tearfund's front lines providing a personal link and building relationships between our supporters and ourselves. You'll spend most of the day answering telephone calls from supporters, and also answering supporter queries by email, letter and on social media.

The successful applicant will demonstrate a desire to serve our supporters with professional excellence in a busy environment. They will set themselves high standards of working with speed and accuracy as they record information on our supporter database.

We are looking for:

• an excellent communicator
• a flexible team player
• quick to learn
• possess good organisational skills
• able to juggle competing priorities

Are you ready to help Tearfund maintain our reputation as one of the industry's best organisations for customer service? Then this could be the role for you!

Please note: This role is a fixed-term, part-time (4 days per week, 28 hours) contract starting in June 2026.  The full-time salary is £32,041 per annum, with the pro-rated part-time salary being £25,633 per annum.

Hybrid working: This role is eligible for hybrid working and you will be required to work from the Teddington Tearfund office and from your home by agreement with the line manager. The working pattern will be agreed with the line manager, but ideally would include Fridays.

We particularly welcome applications from people with disabilities and those from Black, Asian or Minority Ethnic (BAME) backgrounds (in our UK workforce) as these groups are currently under-represented at Tearfund.

Applicants must be committed to Tearfund's Christian beliefs.

The recruitment process will include specific checks related to safeguarding issues. In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure.

We are looking for a strategic, values-driven and collaborative Charity Director/CEO to lead DS Achieve (a small charity) through its next stage, building on strong foundations to ensure long-term sustainability and meaningful impact for the families we support.

This is a rewarding opportunity to play a key role in shaping the future of a small community-focused charity supporting children and young people with Down Syndrome. Working closely with the Board of Trustees, you will provide strategic leadership, guide the development of the organisation, and support a committed team to deliver high-quality services for families across Hertfordshire and surrounding areas.

Please see the attached Role Profile for details.

Do you enjoy delivering great supporter care while keeping financial processes running smoothly? Looking for a varied role where your organisation and people skills make a real difference?

A leading UK charity is seeking a Supporter Care & Finance Officer for a 12-month maternity cover. You’ll play an important role in delivering excellent donor care and ensuring accurate financial processing, working across both supporter care and finance. 

The role requires you to be in the office once a week as a minimum.  This role is full time. Working 35 hours a week but they would consider candidates looking for less hours.   

Key Responsibilities

• Deliver high-quality supporter service and manage donor communications
• Maintain accurate donor records in Salesforce
• Process donations, payments and grant transactions
• Manage sales and purchase ledgers
• Raise invoices, chase debtors and support month-end tasks
• Assist with reporting and supporter care activity

You’ll also gain exposure to a major data integration project between Salesforce and Sage 200.

About You

Essential:

• Experience in a charity finance function
• Experience processing donation income and reconciliations
• Strong Excel and CRM skills
• Excellent communication skills

Desirable:

• AAT qualified or ACCA part-qualified
• Knowledge of Salesforce Lightning or Sage 200
• GDPR or supporter-care experience

Don’t delay get in touch today. We are reviewing CV’s as they come in. We would be happy to discuss the opportunity in more detail and share the full job description.   

Timelines:
Deadline for applications: 12pm, 19th March
Interviews: In person on 25th & 26th March

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

You will be part of a small energetic and committed team supporting the delivery of Northamptonshire Community Foundation’s philanthropy and income generation ambitions. Working collaboratively with colleagues, you will help grow and steward support from individuals, corporate, charitable and statutory donors, with a lead responsibility for a defined portfolio of relationships and initiatives.

Fundraising and relationship building happen across the charity, and you will manage your own portfolio of donors and partners and work with the Chief Executive and wider team to co-ordinate activity, share insight and maximise opportunities for place based philanthropy in Northamptonshire.

You will need confidence, excellent communication skills and the ability to plan and deliver projects as part of a highly collaborative team. You will be comfortable cultivating, stewarding and sometimes soliciting charitable donations yourself, as well as creating opportunities for the Chief Executive to engage with donors and prospective supporters.

CEO

• Salary for FTE: £62,000 - £75,000 dependant on experience
• 38 hours a week over 5 days (flexibility for right candidate)
• Home-based with travel for events and meetings

Reporting into the Board of Trustees, we are seeking an inspirational CEO for the PDA Society, who can lead with humility and curiosity, empowering and supporting our staff along the journey. They will be responsible for the day-to-day management of the charity and its staff and volunteers, and will oversee the development of our training products, research and support services, whilst ensuring sustainable growth in impact and income.

This is a fantastic opportunity to join a trusted enterprise within the PDA community with a strong mission and a committed, values driven team. The successful candidate will be passionate about improving the lives of PDAers and their families. You will be energetic, creative and bring new ideas for enhancing the charity’s reputation, through nurturing existing relationships and developing new ones to achieve the charities goals. Our ideal candidate will have lived experience of autism, PDA or other neurodivergence although this is not essential.

Closing date for applications: Midnight on 22nd April 2026

Interviews with Trustees:  April / May 2026

Policy Officer

Bowel Cancer UK is the UK’s leading bowel cancer charity. We’re determined to save lives and improve the quality of life of everyone affected by bowel cancer. We support and fund targeted research, provide expert information and support to patients and their families, educate the public and professionals about the disease and campaign for early diagnosis and access to best treatment and care.

We currently have employees working across four nations in England, Wales, Scotland and Northern Ireland. Thanks to the generosity of our community, we’re in a privileged position to be able to deliver our ambitious new strategy, On a Mission. There are huge challenges facing bowel cancer patients across the UK and our community needs us now more than ever. We’re building a strong and united team to bring us closer to a world where nobody dies of bowel cancer.

Job Sumnmary for Policy Officer 

We are looking for a Policy Officer to join our Policy and Influencing team. You will build on your policy experience, responding to and shaping policy to ensure it drives real change for people affected by bowel cancer. You will turn complex issues into clear, actionable insight for colleagues, partners, and decision-makers, and contribute to evidence-informed positions that support the charity in influencing health policy. You will also lead on your own policy areas and work closely with our bowel cancer community to ensure their experiences inform and shape our work.

Person Specification

Qualifications and Experience

• We welcome applicants from a broad range of experience and background, specifically spanning policy, science or health
• Some direct experience of working on policy issues in health, or a relevant sector, and a willingness to develop these skills further, alongside an interest in those issues affecting bowel cancer patients.

Knowledge, skills and abilities

• Good verbal, written communications and presentation skills with the ability to communicate effectively and adapt style to different audiences. Including the ability to explain information clearly and encourage colleagues to understand different points of view
• Proven ability of strong analytical and research skills to identify and solve a range of problems
• Good interpersonal, influencing and negotiating skills
• Understanding of the health policy and political environment
• Excellent organisational, time and project management skills with the ability to prioritise work, handle conflicting demands and meet tight deadlines on defined work areas
• Proven ability to support the day-to-day management of specified projects, proving some technical input in the project planning stage.
• Knowledge of the health service and health service policy issues. Awareness of cancer issues and bowel cancer in particular is desirable

Please refer to the Job Description for further details. 

Safeguarding

Safeguarding is everyone's responsibility and at Bowel Cancer UK we are committed to safeguarding children, young people and vulnerable adults and we expect all staff and volunteers to share this commitment.

Successful candidates may be subject to either a satisfactory basic, standard or enhanced DBS check from the Disclosure and Barring Service (DBS) dependent upon the role.

At Dandelion Time, we support children facing significant emotional challenges, often, but not always, rooted in adverse childhood experiences such as domestic violence, abuse, or neglect. Our systemic, trauma‑informed approach focuses on the whole family, helping them build healthier relationships, create positive change, and move towards brighter futures.

Nature is at the heart of everything we do. Through hands‑on activities in the natural world, children and families connect with the earth, plants, animals and with each other.

About the Role 

As a Family Support Worker, you’ll play a key role in delivering our therapeutic programme. Working alongside the Therapeutic Programme Manager and Family Caseworker, you will help plan, prepare and facilitate meaningful therapeutic sessions for children and their families. This may include leading group sessions supported by Teaching Assistants or collaborating with teaching staff involved in each child’s care.

Why Join Us?

You’ll be part of a welcoming, energetic and committed team making a real difference in the lives of vulnerable children. The work is deeply rewarding, offering the opportunity to help families rebuild relationships and create new beginnings.

What can you bring to Dandelion Time?

To thrive in this role, you will have experience supporting disadvantaged children or those with SEND, as well as an understanding of the challenges faced by parents and carers managing their own wellbeing. Experience as a Youth Leader, Scout Leader, Forest School Leader,  or in a similar child‑centred, outdoor or community role, will be a real asset.

You’ll have a genuine passion for hands‑on, creative activities, whether that’s crafting, working with the land, or caring for animals. An interest in our land‑to‑table ethos, including the preparation and cooking of healthy, nutritious food, will help you feel right at home.

Above all, you’ll bring a warm, joyful presence to the families you support, helping to create a safe, nurturing environment where children can grow, explore and flourish.

Fostering Recruitment Officer/Family Support Worker

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Salary: £30,434per annum + £750 Homeworking Allowance per annum

Hours: 35 Hours per week

Contract: Fixed Term - Maternity Cover - 12 Months

Location: We are seeking someone located in Southampton/Eastleigh/Portsmouth/Fareham and immediate surrounding area. Travel required across the South Coast, focusing primarily on Hampshire and Dorset, including Bournemouth, Christchurch and Poole (BCP) and surroundings. 

As a ‘not for profit’ organisation, TACT puts the needs of our children and carers first and looks to appoint individuals who are as passionate about fostering as we are. We are a homeworking organisation, and we pride ourselves on our flexible working opportunities, available from day one, an extensive wellbeing programme and our benefits package, all curated to nurture a healthy work-life balance for all our employees so they can give an excellent service to our carers and the young people and children we care for.

As a foster care charity, TACT invests all surplus income into services, staff, carers, and child development. This means that we have been able to invest in unique projects like TACT Connect, our ground-breaking scheme for TACT care-experienced young people and adults, as well as our expanding Education and Health services. All our activities are built on our commitment to becoming a fully trauma informed organisation, in line with our key values and ethos.

In 2024 TACT became one of the top 5 charities to work for in the UK, placing 5th in the UK Best Companies Work For survey results , and a top 25 mid-sized company to work with across the whole of the UK.   97% of our people feel proud to work with TACT and think that TACT cares about their wellbeing, while 92% of our people would say they “ love working for TACT”.

The Role:

The Fostering Recruitment Officer/Family Support Worker role focuses on working with prospective and approved foster carers, children and families. You will be available to respond to and visit prospective foster carers as well as plan and participate in recruitment events across the region, contribute to face-to-face and online activities and opportunities to support those interested in fostering.

This role requires the candidate to support children and young people in person and attend recruitment activities across the South Coast, focusing primarily on Hampshire and Dorset, including Bournemouth, Christchurch and Poole (BCP) and surroundings. Therefore, the use of a car suitable for transporting children is an essential requirement of the post, along with the ability to travel extensively, working flexibly around hours and days, including occasional weekends and occasional evenings, as key support to children and their carers and to respond to prospective carers' availability. Flexibility is required in the role to manage and support at short notice, meeting the needs of the children/service.

All employees are home-based but are required to travel regularly to the above locations and attend monthly face-to-face meetings, wellbeing events, and training events.

TACT offer an excellent employee benefits package, including:

• 31 days paid holiday plus 8 annual bank holidays.
• Progression to salary target rate upon completion of 18 months of service.
• 45p per mile for business travel.
• Flexible working arrangements (including compressed hours, flexibility around core hours, volunteer days policy).
• Family-friendly policies.
• Homeworking ‘bundle’ including annual allowance, IT equipment and a loan for home office set up.
• HelpHand Employee Assistance Programme (including CBT counselling, 24/7 remote GP appointments, physiotherapy, mental health support and second opinions on serious diagnosis).
• An hour a week of live, expert-led activities through the Annual Employee Wellbeing Programme.
• Menopause Policy and free Menopause Clinician Appointments.
• Stakeholder Pension Scheme (salary sacrifice).
• Fantastic learning and development opportunities for all roles.

An Enhanced DBS clearance is required for this role and will be processed by TACT on your behalf.

Closing Date: Wednesday, 15th April 2025

Interview Date: Monday, 27th April 2026

Safeguarding is everyone’s business, and TACT believes that only the people with the right skills and values should work in social work.  As part of TACT’s commitment to safeguarding, we properly examine the skills, experience, qualifications, and values of potential staff in relation to our work with vulnerable young children.  We use rigorous and consistent recruitment approaches to help safeguard TACT’s young people.  All our staff are expected to work in line with TACT’s safeguarding policies.

We reserve the right to close a vacancy earlier than advertised if the volume of applications is excessive. You are therefore advised to apply at your earliest convenience.

TACT does not accept unsolicited CVs from external recruitment agencies, nor the fees associated with them

BGCI Vacancy Announcement

Position Summary

Botanic Gardens Conservation International (BGCI) is seeking to appoint a Membership Information Management Officer who will play a key role in the delivery of the Botanic Gardens Conservation International (BGCI) 2025-2030 Strategic Framework and membership programme, supporting member engagement, data and information management, and utilisation of the BGCI global information systems. This role ensures the accuracy and integration of member and garden data across CRM systems, supports conservation services for members, staff and internal projects and contributes to the wider success of the BGCI global network.

The Membership Information Management Officer requires a strong blend of information management, CRM administration, data and information analysis, and member engagement skills, combined with the ability to work in a global conservation organisation.

Title of post: Membership Information Management Officer

Job Purpose: Provides information management to support the membership programme

Reports to: Head of Membership and Conservation Services

Contract Type: Full-time (35hrs/week)

Duration: 3-year contract

Location: BGCI Offices, Kew, London; Hybrid *

Remuneration: Officer F2 grade, recruitment range £27,500 - £30,000.

*Please note that our temporary office address in 2026 is in Putney, London

About BGCI

Botanic Gardens Conservation International (BGCI) is the largest global plant conservation network with over 950 member institutions in more than 120 countries. BGCI plays a key coordinating role, facilitating collaboration between botanic gardens and other conservation organisations, and supports the development and long-term functioning of botanic garden networks. BGCI ensures that local expertise contributes to global impact and mobilises funding and technical assistance for practical conservation efforts worldwide.

Person Specification

BGCI is seeking to appoint a detail-oriented information management professional with experience supporting membership, donor, or partnership programmes within a conservation, scientific, or not-for-profit environment.

Application Process

If you are interested in this role, please send us your CV and a cover letter (two pages maximum), explaining your motivation for the role and providing examples and evidence of how you are suitable for the position. Please also confirm in your letter that you are eligible to work in the UK.

Please note that the role is UK based so you must be eligible to work in the UK. We are unable to provide sponsorship for this role. Please confirm in your cover letter that you are eligible to work in the UK. Please send your CV and cover letter to

Closing date for applications is 27th April 2026

The interviews will be conducted online in the week commencing 1st June 2026

We also ask all applicants to complete a short Equality and Diversity Monitoring Form - please click on this link BGCI Equality and Diversity Monitoring Form – Fill in form

BGCI is committed to putting equality, diversity and inclusion at the heart of our organisation. We are committed to ensuring a working environment in which all individuals are free from discrimination and in which opportunities are equal to all. We encourage applications from all sections of the community, particularly those underrepresented within our secto

In2STEM Programme Officer (Maternity Cover)

Job Description

Reports to: In2STEM Programme Manager

£28,000 per annum FTE

9 Month Fixed-Term Contract, Potential Extension to 12 Months

Start Date: Monday 1st June 2026

Interviews: 30th April & 1st May

We’re looking for an experienced Programme Officer to join our team on a maternity cover contract. This is an exciting opportunity to play a central role in the delivery of our In2STEM Programme during a busy and high impact period. You’ll benefit from a comprehensive handover, a supportive team environment, and the chance to make a real contribution from day one.

The Programme Officer will support the delivery of the In2STEM Programme including recruitment, planning, delivery, participant and volunteer management, and evaluation.

You will be responsible for recruitment, managing a caseload of students and volunteers (work experience hosts), and managing relationships with supporters and funders. You will also support the planning, delivery and evaluation of programme activities including training and inductions, placements, online workshops, competitions and celebration events.

In2scienceUK is a remote based organisation, that requires occasional travel across the UK for recruitment, events, internal & external meetings and staff co-working days.

Duties and responsibilities:

Programme Delivery

• Managing a caseload of students and volunteers (work experience hosts) from application stage to successful completion of the programme, including recruitment, matching, onboarding, troubleshooting throughout the programme and evaluation.

• Creating and developing engaging communication materials about the programme including video presentations, posters/flyers, case studies and website text, newsletters and images. 

• Monitoring student and volunteer (work experience host) applications to ensure targets and milestones are met. 

• Maintaining up to date records via the programme database and ensuring data protection. 

• Managing relationships with existing donors and supporters and networking to develop new relationships with prospective donors and supporters.

• Organising online skills workshops and careers panels, recruiting and coordinating volunteer speakers and panellists. 

• Planning and delivering in-person student inductions and celebration events.

Evaluation 

• Evaluating programme activities, using student and volunteer evaluation data and staff insights. 

• Supporting the creation and dissemination of case studies, working closely with the fundraising team to ensure funder requirements are met. 

• Supporting team members to create evaluation and student data reports. 

As duties and responsibilities change, the job description will be reviewed and amended in consultation with the post holder. The postholder will carry out any other duties that are within the scope, spirit and purpose of the job as requested by the line manager. All staff must undertake all mandatory training, checks and compliance as instructed by the organisation.

Person specification

Essential:

• Experience working with one or more of the following groups: young people, teachers or school administrators, volunteers, universities or STEM professionals/employers. 

• Knowledge and understanding of the STEM sector, including higher education, apprenticeships and STEM careers. 

• An understanding of the social and economic barriers that prevent some young people from accessing STEM careers and an ability to recognise the importance of diversity and inclusion in STEM.

• Experience developing and maintaining strong working relationships with internal and external stakeholders at various levels.

• Experience planning and delivering training, events and workshops. 

• Excellent written and verbal communication skills, with strong presentation skills and an ability to adapt to a range of audiences. 

• Flexible and adaptable, with an ability to pick up new tasks quickly, showing resilience when faced with challenges. 

• Experience delivering programmes or projects for young people. 

• Knowledge, understanding or experience of programme or project evaluation. 

• Working collaboratively and supporting fostering a collegiate workplace environment.

• Upholds the values of our code of conduct and is respectful to all.

• Competent user of Google Suite, Word, Excel, Canva, Powerpoint, Gmail, and newsletter software.

Desirable:

• Prior knowledge or experience of GDPR and safeguarding.

• Experience of using task/project management software and databases. 

• Experience in student or volunteer recruitment and caseload management.

• Knowledge or an understanding of safeguarding practices.

Benefits: 

At In2scienceUK we practise what we preach by giving all staff opportunities to progress in their careers. You will have the opportunity to develop your career with your line manager to get you to the next level from day one. 

Although we take our career development seriously we also value work-life balance. You will have the opportunity to work flexibly from home, balancing your caring responsibilities, volunteer commitments, hobbies and anything else that makes you happy. 

You will have 28 days of annual leave per annum, plus bank holidays. 

Commitment to Safeguarding: 

In2scienceUK is committed to our responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults as outlined in Working Together to Safeguard Children. We are committed to recruiting candidates who share this commitment to safeguarding, and therefore we apply robust recruitment and selection procedures to ensure that the people selected are right for the job, and that all candidates are appropriately screened prior to appointment. 

The following pre-employment checks will be undertaken as applicable:

• References 

• DBS check and/or Overseas criminal records check where applicable

• Self-Disclosure 

• Identity check 

• Right to work in the UK 

• Evidence of qualifications applicable to the role 

• Confirmation of registration with applicable registered body where applicable 

Many of our roles involve working with children and we will therefore take up references prior to your appointment. You should provide details of referees including your current and previous employers, covering the last 5 years. Your current or previous employer will be asked about disciplinary offences relating to children, if the role involved working with children, including any in which the penalty is time expired. We will also ask if you have been the subject of any child protection concerns and if so, the outcome of any enquiry or disciplinary procedure. 

Join us and lead the growth of a thriving, mission driven charity. As our Commercial Services Director, you will shape and drive the sustainable income that powers life changing services for older people across Lincolnshire.

Working at both a strategic and operational level, you will provide visionary leadership across Age UK Lincolnshire’s commercial portfolio. Partnering closely with the Chief Executive, Board of Trustees, Executive Team, staff, volunteers and the older people we serve, you will help set organisational direction, identify future opportunities, and ensure strong oversight of performance, policies and priorities.

Reporting directly to the Chief Executive, this commercially focused role is responsible for generating income and overseeing all income producing services within the charity. You will balance ambition with purpose—ensuring that our charitable aims are upheld and that older people remain at the heart of every service and development.

As a key member of the Executive Leadership Team, you will play a central role in shaping, developing and delivering the future of our commercial activities. You will lead the growth of existing services and pioneer new income streams across the region, expanding our reach so that more older people can benefit from high quality support. This position combines strategic innovation with hands on delivery, offering the opportunity to make a significant and lasting impact on the lives of older people in Lincolnshire.

The post-holder needs to be a confident communicator who is self-driven, proactive and dedicated, with an enthusiastic and positive approach to delivering and developing services for older people. Knowledge and experience in the charity sector and business development is desirable. The post-holder would also ideally have knowledge of the Health and Social Care Sector.

Please go to our Age UK Lincolnshire website to view the full recruitment pack.

We are seeking a proactive, strategic and donor-centred fundraiser to lead and implement our

Individual Giving and emerging Legacy Giving programmes. This role is ideal for a fundraiser with experience in donor stewardship, campaign development and relationship-based fundraising who is ready to play a key role in growing sustainable voluntary income.

You will lead on the end-to-end delivery of supporter acquisition, retention, and stewardship plans, ensuring that every donor feels valued and understands the impact of their support. Alongside managing an established portfolio, you will proactively build a strong pipeline of new prospects, driving year‑on‑year income growth.

In addition, you will lead the development of our first Legacy Giving programme. With no formal legacy activity in place and a large, engaged volunteer network, this is a unique opportunity to establish a long-term income stream from the ground-up – raising awareness, creating accessible materials and nurturing warm supporters who may consider leaving a gift in their Will.

This role blends strategic planning with “hands-on” campaign delivery. You will use insights from supporter data to refine supporter journeys across both digital and traditional channels, managing budgets and key relationships to achieve our growth targets. We are a growing charity, and this role offers the opportunity to innovate and shape the future of our Individual Giving and Legacy Giving programmes with strong support from Head of Fundraising and the CEO.

Main Duties and Responsibilities:

• Develop and implement a year‑round Individual Giving strategy to acquire new supporters and increase donor loyalty.
• Plan and deliver multi‑channel fundraising campaigns including two established annual Big Give campaigns.
• Plan and deliver legacy awareness moments throughout the year (e.g., Remember A Charity Week).
• Monitor and strengthen donor retention, reactivation and upgrade strategies through consistent, high‑quality stewardship.
• Build strong relationships through meetings, events, tailored communications and impact reporting.
• Work with Head of Fundraising, SMT and Trustees to support high-value donor engagement.
• Lead the creation and delivery of Schoolreaders first Legacy Giving strategy.
• Develop clear and accessible legacy information for supporters, volunteers and the wider public.
• Collaborate closely with the Comms Manager to develop impactful campaign assets and compelling stewardship content and legacy messages across multiple channels.
• Ensure all donations and supporter interactions are promptly and accurately recorded in the fundraising CRM (Salesforce) and ensure donors receive timely and well‑managed acknowledgements.
• Create personalised cultivation plans, stewardship strategies and donor engagement touchpoints, particularly for the charity’s 100 Club members and HNWI’s.
• Represent Schoolreaders at face-to-face meetings and events to raise the charity’s profile and secure individual support.
• Work alongside colleagues and volunteer County Teams to maximise local and national fundraising opportunities.
• Identify PR opportunities generated by fundraising activities and coordinate with the Comms Manager to optimise visibility and income.

Benefits:

As part of our commitment to making Schoolreaders a great place to work, we offer access to the following employee benefits:

• 25 days annual leave (3 of which must be taken over Christmas), 1 day paid leave for your birthday, plus public/bank holidays (pro-rated for part-time staff)
• Contributory pension scheme
• Access to a free 24/7 support service providing legal, financial, emotional, and medical advice
• A positive, supportive working environment which actively supports a healthy work-life balance
• Charity away days and social events
• Free parking and on-site facilities such as a canteen

Job purpose

This role serves as a liaison for the BDA’s specialist group, sub-group and branch volunteer communities. Working closely with colleagues across the BDA, the role ensures a high level of support, maintenance and development of the organisation’s member led networks.

The role supports the work of the membership, marketing and communications team to coordinate activity and projects that promote the work of member volunteers and the wider volunteer programme.

In collaboration with the Volunteer Manager, the role supports and coordinates volunteer activity, providing advice, training and guidance to member volunteers as required. It is also responsible for developing, maintaining and managing strong relationships with stakeholders to drive engagement and enhance services for members.

The role acts as essential support to colleagues and works effectively across the MMC team and the wider organisation.

 Job context

 The British Dietetic Association, founded in 1936, is the professional association and trade union for registered dietitians in Great Britain and Northern Ireland. It is the largest organisation of food and nutrition professionals with almost 10,000 members.

The Membership, Marketing and Communications Team delivers and maintains responsive

member services and excellent communications to engage with our membership community in person and through both digital and print media. The organisation has a motivated and engaged network of high-performing member volunteers within our specialist groups and branches and a well-established volunteer programme, which we wish to continue to grow and develop.

All staff uphold the values of the Association (Professional, Dynamic, and Innovative) and represent the profession and the Association to stakeholders

 Key areas of responsibility

Volunteer support and coordination

• Act as an internal contact for BDA specialist groups, sub-groups and branches, liaising with colleagues across the BDA to ensure the effective delivery of volunteer services.
• Serve as a main point of contact for the BDA’s regional branch network, which provides CPD and networking opportunities for members and other attendees at a local level.
• Provide advice, support and guidance to BDA specialist group and branch volunteers as required.
• Work with the events team to support the delivery of group and branch meetings and events (in-person and virtual), ensuring appropriate technical support and platforms are in place.
• Work collaboratively across BDA staff teams, specialist groups and branches to ensure members receive high-quality services, resources, events and information through appropriate communication channels.
• Support volunteer recruitment activity and deliver inductions for volunteers.
• Maintain regular and proactive engagement with committee leaders to strengthen links between volunteers, the BDA office team and other groups or branches.
• Attend group and branch meetings and events as required, representing the BDA.
• Build strong internal relationships to stay informed of policy, practice, education developments and key organisational priorities, helping to align volunteer activity with wider BDA work.
• Work with the Volunteer Team to ensure groups and branches operate within BDA policies, governance, financial and legal frameworks, and are supported to meet governance requirements.
• Support groups and branches to develop relationships with relevant internal and external stakeholders.

Resource, governance and development

• Work with the Volunteer Team and wider BDA team to develop and deliver new services, benefits and resources for the group and branch network.
• Support the identification, development and delivery of education and continuing professional development opportunities for member volunteers.
• Apply volunteering best practice to develop, review and maintain policies, guidance and tools related to volunteering.
• Support the Events and Volunteer Teams to deliver the BDA’s annual volunteer support day.
• Assist the Volunteer Team in providing governance advice and support to member volunteers, including developing and maintaining effective processes.

Communications

• Manage, and support the wider membership, marketing and communication team, to deliver volunteer communications channels by:
  • Developing and coordinating content, opportunities and contributions for our regular Volunteer Ezine.
  • Facilitate regular volunteer networking.
  • Update content and develop content for the volunteer hub.
  • Develop and coordinate content relating to volunteers, groups and branches for social media.
  • Support internal communications and updates.
  • Manage the volunteer inbox and responding to member queries as required.

 General

·       Act as an effective member of the Membership, Marketing and Communications team, contributing to team-wide campaigns and projects.

· Contribute to BDA office projects that support the organisation’s strategic and business plans.

· Travel as required to meet members, volunteers and other stakeholders.

· Undertake other duties as required.

· Comply with all relevant BDA policies and procedures.

Role Dimensions

Knowledge

This role requires specialist, advanced experience and knowledge, with a thorough understanding of volunteer management, governance and engagement, all of which are essential to the successful delivery of the role. It also requires advanced knowledge of BDA policies, governance and financial frameworks, alongside a strong understanding of the legal frameworks relating to volunteering.

Work Complexity and Judgement

This role supports the delivery of work across multiple business functions by communicating group and branch activity and initiatives. The work requires discretion, tact, strong interpersonal skills and effective stakeholder engagement. The role often involves managing complex situations and exercising sound judgement, frequently at short notice and in the presence of members, with issues and queries escalated to the Volunteer Manager as appropriate.

 

Impact on reputational risk

This role involves working closely with volunteers, members and internal stakeholders, representing the BDA in a professional manner. The postholder is expected to build and maintain appropriate internal relationships at all levels, managing the organisation’s reputation and exercising sound judgement in assessing and mitigating risk.

People management and leadership

This role is responsible for coordinating and supervising volunteers and plays a pivotal role in managing staff engagement with the volunteer network.

Team Leader - Carer Peer Support (Adult Mental Health)

£34,101 FTE, pro rata 28 hours per week, great benefits!

We are looking for someone to join our local, independent Carer-led charity, someone who has their own personal story of caring, able to use that lived experience as well as their professional skills and knowledge to help others. The postholder will collaborate extensively with our funding partner, South West London and St George’s Mental Health NHS Trust, as well as other charity delivery partners to improve the identification of, and support for, unpaid family and friend Carers of adults with mental health needs. The work may also involve identifying children and young people in caring roles and brokering access to our Young Carers Support team.

As well as leading a small, part-time team of Carer Peer Support Workers, you will work alongside them, providing front-line, individual and group dedicated support (practical, social and clinical interventions). As well as coordinating services to assist Carers with their own wellbeing needs, you will enable Carers to provide well-informed care for their friends and family. You also will be our representative for the MH Trusts’ Triangle of Care Steering Group.