Supporter services officer jobs

Overview of the role

The responsibilities of the post-holder are designed and divided across Registry and Programmes-related activities. 

The post-holder will provide efficient and effective administration of all matters relating to the teaching and learning activities of the taught programmes (undergraduate and postgraduate) ensuring effective procedures are documented and adopted for dealing with enquiries, enrolment, induction, module selections, student queries, assessments, progression, student support, committees and events. 

This full-time role will suit a detail-orientated, methodical person and offers plenty of variety working as part of a friendly and supportive Registry team.  A flexible working pattern can be considered upon request.

The role offers plenty of variety working as part of a friendly and supportive Registry team.

Application Details

A full and comprehensive job description, person specification and application details for the role can be found on our website.

Candidates are encouraged to apply as soon as possible as applications will be considered upon submission.

London School of Theology is a Christian college and, as such, it is a requirement of the Person Specification that the postholder must be in sympathy with the Christian ethos, aims and objectives of the School.

All candidates must have the right to work in the UK.

Purpose of the Role:

The Senior Research, Policy and Influencing Manager will play a pivotal role in driving Cerebra’s mission to influence national and local policy and practice. You will lead on the translation of research into actionable policy recommendations, develop strategic partnerships, advocate for systemic change and influence, persuade and engage with policy makers to improve outcomes for children with neurological conditions and their families. Alongside this you will work with the Research and Information team on Cerebra’s research contracts and the development and dissemination of information.

This is a senior role requiring strategic vision, strong analytical and communication skills, and an ability to build influence across government, academia, and the third sector.

Key Areas of Responsibility:

1. Policy and Influencing  

• Identify opportunities to influence national and local policy agendas, including legislation, guidance, and funding priorities related to childhood disability and neurological conditions.
• Develop accessible and compelling policy briefings, consultation responses, reports, speeches, and presentations for a range of stakeholders, including MPs, government officials, sector partners and the public.
• Monitor policy developments across the neuro-diverse landscape and lead on timely, evidence-led responses.
• Analyse data, trends and policy developments to produce insights and recommendations.
• Translate complex ideas into clear, persuasive communications that support positive change.
• Ensure our policy positions reflect the real experiences and insights of the neuro-diverse children and families we support.
• Develop and deliver Cerebra’s policy and influencing strategy, ensuring alignment with organisational goals and research priorities.
• Develop and deliver influencing campaigns in partnership with Communications team.
• Work closely with the Communications Team by contributing to the drafting of responses to media enquiries on our policy and influencing work and act as the media contact if required.
• Liaise with the Legal Rights Team to assess the impact of current or proposed policies in terms of their actual or potential effects on children with neurological conditions at both national and local levels, and for their input into consultation responses.

2. Engagement and Relationship Building

• Build and maintain strong strategic relationships with decision-makers across government departments, policymakers, NHS bodies, local authorities, professional associations, and sector partners.
• Represent Cerebra at meetings and events, including engaging with MPs, civil servants, policy forums, advisory groups, and cross-sector coalitions and other key influencers, or brief the CEO or Directors if attending.
• Work closely with internal teams to ensure our policy and influencing work is grounded in practice and informed by those delivering services.
• Work closely with the Communications Team to ensure consistent, impactful messaging.

3. Research and Information

• With one of our Lead Research Officers leading, you will oversee the tendering process and delivery of our research contracts.
• Working with our Information Development Officer to ensure that we maintain our PIF Tick accreditation for our information resources.
• Carry out high-quality research and analysis.
• Use findings from Cerebra-funded and external research to produce policy briefs, consultation responses, and evidence-based recommendations.
• Alongside our Lead Research Officers carry out horizon scanning to identify emerging trends, challenges, and opportunities in child health, neurodiversity, and public service delivery.

4. Budgeting, monitoring and forecasting

• Working with the team and Director to set income and expenditure budgets for Corporate, Philanthropy, Legacy and Trust & Foundations to assist with any funding applications.
• Monitoring and reporting on income and expenditure and KPIs throughout the year.
• Providing quarterly income and expenditure re-forecasts.
• Ensuring all relevant information is recorded in line with charity, fundraising and data legislation and best practice.

5. Line Management

• Line management responsibilities for a small team, currently comprising of 3 staff.
• Be responsible for the day-to-day management of the team.
• Complete regular supervision and team meetings.
• Provide effective performance management to the team.
• Promote a positive and inclusive team culture aligned with Cerebra’s values.

6. General

• Monitor and evaluate the impact the areas of work that leading on.
• Support collaboration across the different Cerebra teams.
• Experience using Client Relationship Management (CRM) systems or similar digital tools for recording and tracking work.
• Uphold Cerebra’s Data Protection Policy and all relevant confidentiality and safeguarding policies.
• Carry out any other reasonable duties in line with the needs of the team and organisation.

Please see attached job description for person specification.

About the role

We are looking for a proactive and organised Membership and Events Officer to join the Magistrates’ Association on a 12-month maternity cover basis.

This is a varied and hands-on role, supporting our membership, events and branch network. You will play a key part in ensuring our members receive a high-quality service, while also helping to strengthen and grow our local branch activity across England and Wales.  This role sits within our small staff team.

Alongside managing membership processes with our third party support organisation, you will take a lead role in delivering small national events and supporting our network of volunteer-led branches. This includes working closely with branch officers, delivering inductions, and helping to reinvigorate areas where engagement is lower.

About you

You will be someone who enjoys working across multiple areas, is comfortable managing competing priorities, and takes a proactive approach to getting things done.

You will have experience in membership support and event delivery, and be confident working with volunteers and stakeholders at all levels. Strong organisational skills and attention to detail are essential, particularly in relation to managing data and financial processes.

A working knowledge of Direct Debit (BACS) processes, including renewals and handling failed payments, is important for this role.

Most importantly, you will be someone who is approachable, practical and able to build strong working relationships, helping to support and strengthen our branch network.

We will be conducting interviews on a rolling basis, so early application is advised.

Key responsibilities

• Supporting the delivery of an efficient and responsive membership service, including renewals and member enquiries
• Managing Direct Debit (BACS) processes, including renewals, collections and handling exceptions, alongside third party membership support organisation.
• Acting as a key point of contact for branch executives, providing support and guidance when needed.
• Supporting the reinvigoration of areas with low or declining MA representation
• Planning and delivering key events, including:
  • Four retired member events per year, including a Christmas lunch/dinner
  • Regional branch meetings (typically once per year across multiple locations)
  • The Royal Garden Party reception

· Administration of webinars, setting up of events using Wordpress

• Supporting the maintenance of accurate membership data and contributing to reporting
• Working collaboratively with colleagues, volunteers and external partners

What we’re looking for

Essential

• Experience in a membership organisation, charity, or similar environment
• Experience of organising and delivering events
• Experience of working with databases or CRM systems
• Experience of managing or administering Direct Debit (BACS) processes, and other payments.
• Experience of working with BACS reporting files (e.g. ARUDD, ADDACS)
• Strong organisational skills and attention to detail
• Excellent communication skills
• Ability to build positive working relationships with volunteers and stakeholders
• A proactive approach and ability to work on your own initiative

Desirable

• Experience of supporting volunteer-led groups or committees
• Experience of delivering inductions or training
• Experience using Wordpress and Mailchimp
• Experience of supporting engagement or participation in a membership setting
• An interest in the work of the Magistrates’ Association and the wider justice system

We are recruiting a dedicated Senior Client Services Coordinator to deliver our assistance dog programmes, providing tailored, one-to-one training & support to our clients and their dogs. This includes task work, obedience, and building strong partnerships through home visits, community sessions, and nationwide travel.

The Senior Client Services Coordinator will oversee the client services team, ensuring high-quality support across assessments, waitlists, aftercare, and partnerships. Responsibilities include training new staff, supporting recruitment, managing client progress and behavioural concerns, and contributing to team planning and performance.

The role requires strong experience in dog training and behaviour, excellent communication skills, and the ability to make informed decisions in a fast-paced environment. Flexibility is essential, including some evenings, weekends, and travel.

The Interim CEO will provide immediate, focused, time-bound leadership to drive through an extended period of organisational change, ensuring that Ubele’s existing strategy and transformation plans are implemented effectively, consistently, and at pace.

As Ubele has just produced a new 5 year strategy (April 2026 - March 2030) this is not a role to redefine strategy, but to deliver against it - bringing structure, clarity, and momentum to implementation across the organisation. The Interim CEO will focus on:

• Embedding systems, processes, and consistent ways of working
• Strengthening leadership accountability, line management, and performance oversight
• Improving organisational coordination, decision-making, and operational effectiveness
• Providing visible, steady leadership to support confidence and cohesion across teams

Working closely with the Advisory Board and Executive Chair, and Senior Leadership Team, the Interim CEO will support Ubele to move from a prolonged period of transition into a more stable, aligned, and effectively operating organisation.

Lead the implementation of Ubele’s strategy, ensuring it is clearly prioritised, understood, and translated into deliverable plans across the organisation.

Organisational stability and change delivery

• Drive delivery of Ubele’s transformation programme, ensuring that plans are implemented with clarity, pace, and discipline.
• Bring structure and coordination to change initiatives, ensuring clear ownership, timelines, and measurable outcomes.
• Identify and address delays, barriers, or areas of ambiguity, ensuring momentum is maintained.
• Support the organisation to move from a prolonged period of transition to a more stable and consistent operating environment.
• Ensure change is embedded into day-to-day practice, not remaining at the planning or design stage.

Operational leadership & management

• Provide strong operational leadership across all areas of the organisation, including programmes, partnerships, consultancy, training, enterprise development, and community asset management.
• Ensure clarity of roles, responsibilities, and decision-making across the organisation.
• Line manage the Senior Leadership Team, holding them accountable for delivery, team management, and performance within their areas.
• Embed consistent performance management practices, including clear objectives, regular review, and timely intervention.
• Strengthen internal systems, processes, and ways of working to improve coordination, efficiency, and organisational effectiveness.
• Ensure policies and procedures are actively used, understood, and adhered to across teams.
• Oversee the development and use of high-quality data, reporting, and management information to support decision-making and track performance.

Governance & advisory board relations (CIC)

• Work closely with the Chair and Advisory Board to ensure strong and compliant CIC governance.
• Provide clear and timely reporting on organisational performance, finances, risk, and progress against strategic priorities.
• Support the Advisory Board to maintain effective oversight and fulfil its strategic and fiduciary responsibilities.
• Ensure appropriate governance structures and processes are in place and operating effectively.

Finance, risk & sustainability

• Provide oversight of financial performance, ensuring robust budgeting, forecasting, and financial controls are in place.
• Hold the Head of Finance accountable for financial accuracy, compliance, and reporting.
• Ensure clear visibility of financial position, risks, and sustainability planning.
• Work with the Advisory Board and SLT to support income diversification and long-term financial resilience.

Funding, partnerships & external relations

• Maintain and develop relationships with funders, commissioners, social investors, and strategic partners.
• Act as a credible and confident external representative for Ubele.
• Support the organisation to navigate a complex funding environment with clarity and focus.
• Ensure external partnerships align with organisational priorities and capacity.

Legal, regulatory & safeguarding compliance

• Maintain overall accountability for safeguarding, compliance, and organisational risk.
• Ensure appropriate systems, policies, and practices are in place and actively implemented.
• Hold SLT members accountable for compliance within their areas.
• Ensure regulatory requirements (CIC, employment law, contracts, data protection) are met.

Person Specification

We recognise this is an interim role with a specific organisational mandate. We are seeking a leader who can quickly assess, prioritise, and act, rather than someone looking to reshape the organisation over the long term.

Leadership & change

• Significant experience leading organisations through implementation phases of change, with a clear focus on delivery.
• Demonstrated ability to bring structure, pace, and discipline to complex transformation programmes.
• Experience stabilising organisations during or following periods of uncertainty or extended change.
• Confidence in making decisions, setting direction, and maintaining momentum.

Operational & leadership capability

• Track record of line managing senior leaders and holding teams to account for delivery and performance.
• Highly developed operational skills, with experience strengthening systems, processes, and organisational effectiveness.

• Experience embedding performance management frameworks and improving accountability.
• Ability to balance strategic oversight with close attention to operational detail.

Governance & organisational leadership

• Understanding of CIC governance, regulatory requirements, and Advisory Board relationships.
• Experience working closely with a Chair and Advisory Board on strategy, performance, and risk.
• Experience leading organisations of comparable scale and complexity (£3–4m+ turnover)

Funding & external environment

• Experience working within complex funding environments, including grants, contracts, and partnerships.
• Ability to maintain credibility with funders, partners, and stakeholders.
• Experience supporting income diversification and organisational sustainability.

Cultural competency & values

• Strong understanding of racial justice, community development, and the experiences of African Diaspora communities in the UK.
• Commitment to equity, inclusion, and community empowerment.
• Ability to lead with clarity, emotional intelligence, and cultural awareness.

Operational, financial & compliance

• Experience overseeing organisational finances, risk management, and compliance frameworks.
• Strong understanding of performance reporting, data, and evaluation.
• Familiarity with safeguarding and quality assurance in community or social impact settings.

Additional Information

This is an interim leadership role with a clearly defined mandate to reinforce the organisations foundations, embed change, and strengthen operational effectiveness.

The focus of the role is on delivery rather than strategy development, and on ensuring that existing plans are implemented in a structured, consistent, and sustainable way.

As such, we are seeking someone who can work at pace, make decisions, and bring clarity and direction, while supporting the organisation through a period of transition.

A visible and consistent presence at Wolves Lane is essential to support leadership alignment, team cohesion, and organisational effectiveness.

This role involves responsibility for socially impactful and occasionally emotionally demanding work. A commitment to wellbeing, reflective leadership, and resilience is essential.

This job description may evolve as Ubele continues its organisational development.

Head of Direct Dialogue
Location: Flexible / Home-based (with regular travel to London and nationwide)
Salary: £65,000
Contract: Permanent

Shelter is leading the movement to defend the right to a safe home, and to win this fight, they are expanding their award-winning income generation team. Shelter is now looking for a strategic and ambitious Head of Direct Dialogue to lead its high-impact face-to-face fundraising programme.

As Head of Direct Dialogue, you will set the vision and strategy for one of Shelter’s most vital acquisition channels. This is a senior leadership role within the Individual Giving team, responsible for managing a £4m investment budget to deliver sustainable, long-term growth across cause-led and lottery products.

Leading a hybrid model of in-house teams and external agencies, you will oversee the end-to-end delivery of campaigns that inspire thousands of new supporters. You will be a highly visible leader, spending time in the field to support non-desk-based teams while ensuring the highest standards of compliance, risk management, and supporter experience. This is an opportunity to innovate, using data-driven insights to optimise supporter journeys and embed direct dialogue expertise within the wider mobilisation plans.

Shelter is looking for a commercial and entrepreneurial leader with extensive experience in large-scale direct dialogue campaigns. You will bring:

• Strategic Expertise: A proven track record of leading complex fundraising programmes across in-house and agency channels.
• Contract Management: Experience managing high-value partnerships (£1.5m+) with the ability to negotiate and drive high performance.
• Analytical Thinking: A data-led approach to budget modelling, forecasting and scenario planning in evolving environments.
• Regulatory Knowledge: In-depth understanding of the Code of Fundraising Practice and Gambling Commission regulations.
• Inclusive Leadership: A commitment to diversity and the ability to foster an equitable, high-performing team culture where people can be their authentic selves.

For further information on the role and how to apply, please download the Candidate Pack.
 

Closing date: Monday 4th May, 9am

Join The 180 Project at a pivotal moment of growth and transformation. As we scale our impact, expand our social enterprise, we are seeking a Head of Corporate Services to help shape our future.

This is a unique opportunity to combine strategic leadership with hands-on management. Working closely with the Chief Executive, you will strengthen our financial sustainability, build robust systems, and unlock new opportunities through partnerships and income generation. You will play a central role in ensuring the organisation is operationally strong, compliant, and ready to grow, enabling us to reach more people who need us most.

If you are a values-driven leader who thrives on both shaping strategy and making things happen day-to-day, this is a chance to be part of something meaningful and make a lasting impact.

Senior Business Support Officer

Finance & Operations | Remote (UK-based)

Salary: £40,000 per annum

Hours: Full-time (35 hours per week)

Location: Home-based with occasional paid travel to London

Contract: Fixed Term Contract until 30 June 2028 (with potential for extension)

Join Population Matters

We are a UK charity with a global remit. Our vision is of a world in which our human population lives fairly and sustainably with nature and each other. Our mission is to address the negative consequences of ever more people using ever more of the planet’s resources; to inspire and engage with others to find, share and promote ways to make our vision reality as quickly as possible.  

As we enter an exciting new phase of growth and influence, we’re looking for a highly organised and proactive Senior Business Support Officer to play a key role in supporting our operations.

About the Role

This is a pivotal position at the heart of the organisation. You will provide high-quality operational, governance, and administrative support, ensuring we run efficiently, compliantly, and in line with best practice. You’ll work closely with senior leadership, the CEO, and the Board of Trustees, acting as a central point of coordination across teams.

Key Responsibilities

• Governance Support
• Orgnisational planning and policies
• HR support
• IT support

Apply Now

If you’re ready to play a vital role in a purpose-driven organisation and help shape a more sustainable future, we’d love to hear from you. Please submit a CV (not more than 3 pages) and answer the application questions explaining your interest in this role and how you meet the criteria in the Person Specification. A cover letter is not required. 

Closing date: Tuesday 14th April 2026 at 11:00

Population Matters is an inclusive and diversity-friendly employer. We are committed to equality, diversity and inclusion across everything we do. We welcome and encourage applications from people of all backgrounds and do not discriminate based on disability, race, colour, ethnicity, gender, religion, sexual orientation, age and all other categories protected by law. Please refer to our full EDI statement attached with this advert.

Thank you for your interest in Population Matters.

#Senior Business Support Officer #Business Support #Governance #Senior Governance Officer

BSL version can be found in the attached document

About Deaf Unity

Deaf Unity is a deaf-led charity working to empower deaf people and champion their rights. We support deaf individuals to move successfully from education into employment and beyond. 

We are now at an exciting stage of growth and are looking for a proactive and highly organised Services Coordinator to help develop and expand our income-generating services. This is a key role within a small, ambitious organisation where your work will have a direct and meaningful impact on the deaf community.

About the role

This is a hands-on, varied role where you will lead on the coordination, development and promotion of Deaf Unity’s services. These include communication support (CSWs), interpreting provision, translation services, and a growing jobs board.

You will manage day-to-day service delivery while also identifying opportunities to grow income and strengthen what we offer—particularly in providing communication support services to deaf school leavers, jobseekers and professionals.

This role would suit someone already working freelance within the BSL or deaf services sector who is looking for flexible, purposeful work with room to grow.

What you’ll be doing

Service coordination and delivery

• Managing requests for Communication Support Workers (CSWs), BSL Interpreters and Translation services
• Matching clients with appropriate professionals and ensuring a high-quality, reliable service
• Building and maintaining a regular client base, encouraging repeat business
• Managing freelance staff, including rotas, onboarding and compliance (DBS, insurance, etc.)
• Handling quotes, invoicing and payment follow-ups
• Maintaining accurate records and ensuring smooth day-to-day operations

Growth and development

• Promoting Deaf Unity’s services and building relationships with new and existing clients
• Identifying and exploring new income-generating opportunities
• Supporting the growth of services for deaf school leavers, jobseekers and professionals
• Cross-promoting services alongside Deaf Unity’s training offer

Quality and improvement

• Ensuring services are accessible, responsive and high quality
• Gathering feedback and using this to improve delivery
• Keeping up to date with developments in deaf access and communication support

About you

We are looking for someone who is organised, self-motivated and confident building relationships. You will be comfortable managing your own workload and taking initiative to develop services.

You will ideally have:

• Experience managing services, projects or freelance provision
• Strong organisational skills and attention to detail
• Experience in outreach, sales or building partnerships
• Confidence working independently and managing multiple priorities
• A genuine commitment to accessibility, inclusion and deaf empowerment

Knowledge of the deaf community and communication support services (e.g. interpreting, CSWs) is highly valued.

Essential:

• Strong communication and interpersonal skills
• Proven ability to promote services and meet targets
• Ability to manage administration alongside relationship-building

Desirable:

• BSL Level 2 or above
• Experience using CRM systems
• Knowledge of interpreting or communication support best practice

Inclusion and accessibility

As a deaf-led organisation, we strongly encourage applications from deaf people. Lived experience is valued and welcomed.

We are committed to ensuring our recruitment process and working environment are fully accessible. This includes:

• Offering interviews in BSL
• Accepting applications in BSL video

If you require any support to apply, please let us know—we are happy to help.

Why join us

• Flexible freelance role with potential to grow in hours
• Opportunity to shape and develop services in a growing charity
• Work that directly impacts deaf people’s access to education, employment and support
• Collaborative, values-driven team environment

How to apply

-Please read the Job Description in full before applying

-Please submit your CV and a short supporting statement outlining your experience and interest in the role.

-We welcome applications in written or BSL video format.

Membership Officer
£38,469 pa plus excellent benefits
Aldgate, London
35 hours per week

The ideal candidate for the Membership Officer role will be an organised, detail-oriented individual with strong administrative, financial processing and customer service skills.

You will be confident managing multiple workstreams within a busy professional body environment and comfortable working with membership databases, financial transactions, and structured processes.

The Royal College of Pathologists is a professional membership organisation with charitable status concerned with all matters relating to the science and practice of pathology. It is a body of its Fellows, Diplomates, Affiliates and trainees, supported by the staff who are based at the College's London offices.

The College is a charity with over 13,000 members worldwide. The majority of members are doctors and scientists working in hospitals and universities in the UK.

The College oversees the training of pathologists and scientists working in 17 different specialties, which include cellular pathology, haematology, clinical biochemistry and medical microbiology.

Although some pathologists work in laboratories, many work directly with patients in hospitals and the community. Together, they are involved in the majority of all diagnoses and play an important role in disease prevention, treatment, and monitoring. If you have ever had a blood test, cervical smear or tissue biopsy, a pathologist will have been involved in your care.

The Royal College of Pathologists understands the value and strength that diversity brings and we are proud to be an organisation of members from a wide range of backgrounds. We are keen to encourage and enable more people of all identities and from all backgrounds to become involved in the College.

We reserve the right to close the position early if we receive enough suitable applications.

Closing date: 27 April 2026.

We are seeking a dynamic Fundraising Executive to lead on securing income from trusts and foundations. In this pivotal role, you will identify funding opportunities, craft compelling and persuasive applications, and build strong, lasting relationships with funders.

You will also play a key role in supporting wider fundraising activity, including developing corporate partnerships and exploring diverse income streams. Working closely with an experienced and supportive CEO, you will help drive the organisation’s long-term sustainability and growth.

Our organisation benefits from fantastic local support and is highly valued by the young people we serve. We are committed to sustaining our therapeutic services while expanding and diversifying our offer — including social groups for LGBTQ+ young people and mentoring programmes.

With the energy of a new CEO and a clear strategic plan, we are focused on delivering high-quality early intervention that nurtures and empowers young people to reach their full potential.

If you are an experienced fundraiser with a passion for making a meaningful difference, we would love to hear from you. Flexible work options.

Are you organised, proactive, and passionate about supporting people? Tearfund is looking for a People Services Officer to join our People Team to help deliver high-quality HR and Recruitment services across the organisation.

What you'll do:

• Be the first point of contact for HR and recruitment enquiries, providing clear guidance and support to staff.
• Manage end-to-end recruitment campaigns, including advertising, shortlisting, assessments, interviews, pre-employment checks, and employment contracts.
• Support payroll and HR system processes, ensuring information is accurate and deadlines are met.
• Train and guide colleagues on HR and recruitment systems, helping them use tools effectively.
• Maintain HR and recruitment records, systems, and reports to keep processes running smoothly.
• Contribute to HR projects and continuous improvements, helping the team work more efficiently. 

This is a varied and fast-paced role, working closely with colleagues across the UK and global teams.

What we're looking for:

• Proven administrative skills and the ability to thrive in a fast-paced environment.
• Experience supporting HR activities, including recruitment and selection.
• Strong IT skills and confidence using HR or recruitment systems.
• Excellent communication skills, with a professional and approachable manner.
• A proactive, detail-focused approach and the ability to prioritise effectively. 

Does this sound like the role for you? Then we'd love to hear from you!​

Hybrid Working: This role offers hybrid working. You'll work from Tearfund's Teddington office and from home, as agreed with your line manager.

Please note: This is a fulltime, 1 year fixed term contract. 

We particularly welcome applications from people with disabilities and those from Black, Asian or Minority Ethnic (BAME) backgrounds (in our UK workforce) as these groups are currently under-represented at Tearfund.

Applicants must be committed to Tearfund's Christian beliefs.

The recruitment process will include specific checks related to safeguarding issues. In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure.

About Woman's Trust

The charity was established in 1996 to meet the gap in specialist mental health services. Woman’s Trust is led by and for women and aims to ensure that women affected by domestic abuse can live a life free from further harm and abuse. Our approach is trauma-informed and person-centred, empowering survivors on their journey to recovery from the trauma. We are committed to a positive, inclusive and equitable environment for our staff, service users and volunteers.

Alongside delivering our existing 1-1 counselling, self-development workshops and therapeutic support groups for women who have experienced domestic abuse, we are focused on developing our innovative mental health services for young women and girls, delivering new peer-led support groups and providing therapeutic groups to children and their mothers. We are also committed to developing further awarenessraising workshops and training for professionals, building on our research and policy to improve systems nationally.

About the role

This is a dynamic, strategic role and the successful candidate will exercise PersonCentred clinical responsibility for Woman’s Trust (WT), counselling, groupwork and other therapeutic services.

Reporting to the CEO, this role will oversee the day-to-day delivery of seamless, highquality service across all of our client-facing provisions. The post holder will support the CEO to ensure the future development of WT by leading the frontline staff team in the provision of high-quality, relevant and safe services to survivors of violence and abuse in line with WT’s aims and principles.

The Head of Therapeutic Services, a member of the Senior Leadership Team, will work closely with colleagues across WT, to plan and implement quality improvement plans in order to deliver outstanding services in an efficient and cost-effective manner. This role will deputise for the CEO when necessary.

Working with key stakeholders to ensure that WT counselling services are delivered to a high professional standard, in accordance with the BACP Ethical Framework and the Person-Centred approach.

Leading on the development of new opportunities for the enhancement and expansion of WT counselling services, on the clinical representation of WT services to external bodies and involvement in campaigning for the improvement of services for women experiencing DA, and to be the safeguarding lead for WT.

Hours: Full-time, 35 hours per week.

Contract: Fixed term as dependant on funding.

Start date: ASAP.

Location: Woman’s Trust premises including co-location with statutory partners and community partnership locations.

For further information and to apply, please visit our website.

Please note, CVs and cover letters should be sent in Word format. 

Closing date: 13th April 2026.

Interviews: w/c 20th April 2026.

This post is open to female applicants only, in line with the Equality Act 100 pursuant to Schedule, 9 Part 1 applies. We particularly welcome applications from women from black and minoritised, and disability communities.

An enhanced DBS clearance is required for this role. Police vetting Clearance may also be required.

Location: Working remotely from home across the four nations of the UK, occasionally co-working spaces, with occasional travel

Start date: As soon as possible (Spring/Summer 2026)

Salary: £38,422 p.a. (FTE)

Benefits: 38 days (FTE) annual leave (including bank holidays) so that leave can be taken when you wish, not necessarily on the fixed bank holiday days / Christian calendar. Pension Scheme. Flexible working arrangements. Access to co-working budget

Hours of work: Full-time or part-time (1 FTE or 0.8 FTE) worked flexibly around business needs (28 to 35 hours per week)

Contract type: Permanent contract

Do you feel passionate about supporting a charity who are reshaping the systems that support children and young people across the UK?  Do you want to develop skills and get involved in a range of innovative social research and design initiatives? 

Dartington Service Design Lab is a national charity that harnesses experience, cutting edge evidence and design to tackle the challenges children and young people face today, securing thriving futures for tomorrow. As we move forward with our refreshed strategy, we are looking for a new Research and Design Officer to join our dynamic team.

The Research and Design Officer plays a crucial role in our work at Dartington. They work alongside experienced Leads, Senior Researchers and Designers, to support a varied portfolio of research and design projects.

As an organisation, we recognise that a diversity of backgrounds, identities and lived experiences is fundamental to shaping research and design that genuinely tackles inequalities. This is reflected in our anti-racism commitments and Anti-racism Action Framework, and in our broader ambition to be a workplace where people of all backgrounds can thrive and do their best work. We particularly welcome applications from members of Black, Asian and ethnically minoritised communities, who remain underrepresented in the social research and design sector. We also warmly encourage applications from disabled people, those from the LGBTQ+ community, people from lower socio-economic backgrounds, and anyone who brings experience of navigating the barriers that inequality creates. If you share our commitment to equity and inclusion, we want to hear from you. 

Key duties of the Research and Design Officer include data collection and analysis, covering both qualitative research and design engagements (workshops, interviews, and focus groups – with young people, practitioners and system leaders) and quantitative work (surveys, synthesis of secondary and administrative data).

The Research and Design Officer also plays a key role in synthesising learning and insights, into digestible, engaging reports and outputs for a varied mix of clients and partners.

As well as strong research skills, the candidate will also bring a strong approach to co-design, facilitation and visual design.

Research and Design Officers work across multiple concurrent projects and report directly to experienced Leads (who specialise in research, evaluation, service design, youth and community engagement, and systemic change).

The role demands a highly relational approach – working with a diverse range of clients, partners and working styles - flexing approaches as required.  It also requires an ability to effectively context-switch and manage a varied workload and set of priorities. It will suit a candidate that thrives with a varied workload, is able to effectively prioritise and communicate well.

This is a fantastic opportunity to learn, develop new skills and experiences, and be part of a passionate, curious and highly skilled team.

If this sounds like you, we’d love to hear from you.

Don’t meet every single requirement outlined in the Job Description? Studies have shown that women and racially minoritised groups are less likely to apply for jobs unless they meet every single requirement. Here at Dartington we are committed to building a diverse and inclusive workplace for everyone. So, if you’re excited about this role but your experience or qualifications don’t match the job description exactly, we encourage you to apply anyway. You might just be the right person to help us achieve our impact for children and young people.

The post is subject to an Enhanced Disclosure and Barring Service certificate and pre-employment checks will be undertaken before any appointment is confirmed.