Supporter services officer jobs

As an Individual Giving Manager, your role will have overall responsibility for the operational delivery of the Individual Giving strategy. You will use proven fundraising techniques across print and digital to grow and diversify our programme, engaging with both new and existing audiences to support our work with children with brain injury and neurodisability.

You will also be responsible for developing and implementing legacy marketing plans, utilising channels including direct marketing, digital and events. Alongside this, your role will focus on our mid value programme, producing and developing campaigns and stewardship plans aimed specifically for this audience.

The Individual Giving team are a small and ambitious team who sit within Public Fundraising and form part of a wider Fundraising and Communications directorate. The team is responsible for generating around £1m in income a year, through recruiting new donors and building relationships with existing donors, including legacies and mid value supporters. We have ambitious plans for growth and, as part of a supporter marketing remit, are developing more holistic relationships with our supporter base.

Reporting to the Senior Individual Giving Manager, you will take overall responsibility for planning, managing and delivering innovative and impactful supporter campaigns across a range of channels. With the ability to resolve everyday challenges and obstacles independently, you will be expected to deliver a range of Direct Marketing fundraising campaigns through the full creative process, from briefing to concept, through to final delivery, as well as reviewing results and making recommendations. You will also be responsible for developing and implementing legacy marketing plans, utilising channels including direct marketing, digital and events. Alongside this, your role will focus on our mid value programme and producing and developing campaigns and stewardship plans aimed specifically for this audience.

Interview Date: 17 December 2025

Duties and Responsibilities:

Campaign project management:

• Plan, manage and deliver innovative and impactful supporter campaigns across a range of channels, including donor development, supporter acquisition and prize led fundraising activities.
• Support the Senior Individual Giving Manager in the setting of budgets and achieve income targets outlined in annual plans.
• Produce, take ownership of and implement medium to long-term product strategies for elements of the development and/or acquisition programmes – delivering all associated campaign activities, assessing the performance of each product against response and income targets, and managing these on an ongoing basis in order to meet or exceed targets.
• Produce clear and succinct briefs to agencies, suppliers and internal stakeholders.
• Use marketing judgement to proof, edit and develop compelling creative, and make sound decisions on proposals and testing plans.
• Work closely with the Data Manager, as well as Supporter Care, Communications, Events and Partnerships Fundraising to successfully deliver campaigns and evaluations.
• Continually test and learn across campaigns to improve performance, consistently looking to improve ROI and lifetime value across the programme.
• Manage contract and campaign agreements with external agencies, ensuring activities are delivered in a compliant way, adhering to GDPR and fundraising regulation including the Code of Fundraising Practice.

Management of supporter journeys:

• Develop effective welcome and supporter journeys, to help minimise attrition and increase the average lifetime value of donors.
• Ensure that new supporters are thanked and welcomed appropriately, with an emphasis on testing early-stage engagement.
• Support the creation and testing of an integrated supporter journey programme that is segment and channel based, in collaboration with colleagues across the wider Fundraising department.

Reporting and analysis:

• Closely monitor campaign results and provide updates on performance.
• Produce post-campaign analysis reports.
• Work with the Data Manager to develop and update existing reporting mechanisms.
• Make recommendations to improve the performance of future campaigns based on evidence and data.

Legacy marketing and administration:

• Develop and implement legacy marketing plans utilising channels including direct marketing, digital and events.
• Liaise with the wider Public Fundraising team to brief speakers and identify new speakers or ‘Legacy Ambassadors’ to help promote legacy fundraising at key events.
• Build one to one relationships with potential legacy donors, including taking them on tours of The Children’s Trust to showcase our service provision.
• Management of legacy administration including liaison with solicitors, executors, other charities (who are benefitting from the same estate) and family members.

Mid value programme:

• Work with Senior Individual Giving Manager to develop and implement the mid value donor fundraising strategy.
• Build and steward relationships with our mid value donors, developing relationships which inspire donors and supports them towards making significant gifts to The Children’s Trust and encourages long-term support.
• Identify and develop mid value prospects, as well as potential major donor prospects from within the mid value cohort for stewardship by the Philanthropy team.
• Collaborate with colleagues to build appropriate supporter journeys for mid value prospects and donors.
• Consider innovative ways of engaging mid value donors and prospects, such as targeted communications and events.

Developing insight, product development, competitor analysis and industry  perspective:

• Use existing research and insight, and where appropriate, undertake and commission new projects to derive new / further insight and analysis.
• Identify, research and develop new products, creative ideas and fundraising initiatives.
• Keep up to date with industry developments and act upon direct and digital marketing trends and statistics.

About Us

The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.

Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.

Staff Benefits

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits on our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.

We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.

Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.

Rehabilitation of Offenders

Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check.  Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected.  The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.

Equal Opportunity Employer

To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.

Online Searches

In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.

We’re looking for an organised and proactive individual to join our team as a Business Support & Finance Assistant. 

In this role, you’ll provide essential business and finance administrative support to the Society and Chief Executive, act as the first point of contact for general enquiries, and help ensure our workplace is effective, welcoming, and engaging. 

You’ll also assist with day-to-day financial processes, support key society meetings and events, and play a vital role in keeping everything running smoothly. 

If you’re detail-oriented, enthusiastic to contribute, and ready to make an impact, we’d love to hear from you! 

Click below to be directed to our recruitment portal, and find out more about the role and application.

We are seeking an experienced and dynamic Fundraising Officer to join the fundraising team at the Batten Disease Family Association CIO (BDFA).

The BDFA, founded in 1998 is the only patient organisation in the UK for families affected by Batten disease, a rare and terminal neurodegenerative condition that affects children and young adults. The BDFA offers informed guidance and support to families and the professionals who work with them, as well as actively raising awareness, and promoting research into the management of Batten disease to improve patient care pathways and ultimately find a cure.

This is an exciting time to join the charity, which has grown to offer additional support services for families affected by Batten disease and to implementing a long-term strategy to develop its advocacy, education and research capabilities. Come and join our supportive team as we continue to build and develop the organisation and strengthen our financial resilience.

We’re looking for an individual who has some experience in fundraising, particularly leading on all aspects of community fundraising, developing and nurturing relationships with volunteer fundraising groups and individual supporters. The successful candidate will work under the guidance of our CEO to develop community fundraising maximising the funds raised by volunteer fundraisers and developing supporter engagement. The successful candidate will also work alongside our Trusts and Foundations Fundraising Officer to support our Trusts and Foundations income generation.

The Ideal Candidate for this role will have:

- Experience in all aspects of community fundraising including events, assisting fundraisers to develop imaginative fundraising ideas and inspiring new supporters to raise funds whilst maintaining relationships with existing supporters

- Experience in building and sustaining long-term relationships with fundraising groups and individual supporters

- Experience in managing effective and creative fundraising communications on social media and the website

- Ability to contribute to the overall Trusts and Foundations income stream, including proactively researching and identifying grant funding opportunities 

- Ability to lead on creative fundraising campaigns around key events such as Batten disease awareness day and Christmas

This job requires a motivated individual who has a passion for all those within our Batten community and a strong desire to support the development and financial growth of the BDFA. The role is full time (35 hours per week) and is home based with occasional travel around the UK to meet donors and support fundraising events.

The BDFA recognises the positive value of diversity and is committed to creating a diverse and inclusive team.  We encourage applications from all suitably qualified or experienced individuals, regardless of their race, gender, biological sex, disability, religion/belief, sexual orientation or age.

Salary £27k - £34k PA dependent on experience

Upload a CV and covering letter to apply

Apply by: Monday 15th December

Interviews for this role will take place on Monday 22nd December

Make a real difference in the lives of asylum seekers and newly recognised refugees! Join New Citizens’ Gateway as an Outreach Project Manager and lead the delivery of vital frontline support to people residing in temporary accommodation across five hotels in Barnet. You will oversee a dedicated outreach team working to reduce isolation, improve wellbeing, and empower individuals seeking asylum.

We offer a supportive working environment with excellent benefits including:

• 6% employer pension contribution
• 35 days annual leave (including bank holidays)
• Ongoing training and professional development opportunities

New Citizens’ Gateway (NCG) is an independent, registered charity working to reduce health inequalities, combat social exclusion and poverty, and support the integration and independence of refugees and asylum seekers.

We are seeking a highly motivated and experienced Outreach Project Manager to lead our outreach service. This role is responsible for managing outreach staff, coordinating support across multiple hotel sites, ensuring compliance with safeguarding and quality standards, and providing specialist guidance to the team on complex client issues.

The successful candidate will have at least two years’ project management experience and direct experience supporting refugees and asylum seekers, with strong communication and organisational skills. Ability to speak a community language is desirable.

New Citizens’ Gateway is committed to equality, diversity, and creating a workplace that values lived experience. We welcome applications from people of refugee background and others with direct experience of the issues our clients face.

Closing date: 10/12/2025  Interview date: 15/12/2025 (please keep this date free)

Do you want to be part of the team in a charity that has a 135-year history of combating the challenges arising from deprivation and social exclusion in East London?

Our mission at St. Hilda’s East is to equip our service users with the resilience to navigate modern life. We welcome everyone into our spaces and work together to deliver engaging activities, promote social contact and ultimately enrich lives. 

Located in Tower Hamlets, we welcome people of all ages to our large, friendly community centre in Shoreditch where we offer a wide range of activities promoting wellbeing and social connections. Our services include sensory play for Under-5’s, youth programmes, wellbeing activities for those experiencing mental health issues, bilingual advice, and activities to reduce social isolation and enhance physical and mental wellbeing for older people. We also run a day centre in Shadwell, where we care for elders from the Bangladeshi and other communities. 

We employ over 40 staff and engage about 65 volunteers each year. In a recent survey of our staff, more than three-quarters reported St Hilda's as a great place to work, and this role will help embed best practice relating to employment and volunteering to ensure we can build upon this positivity. The postholder will work closely with our Senior Leadership Team and the Board, including a Trustee who has several decades experience as a HR manager and consultant. The role would highly suit someone in the early stages of their career in HR wishing to expand upon their experience or, alternatively, someone with a career in HR behind them, looking for a change of scene and to get involved in a mission driven charity. 

The postholder will provide support and guidance on HR matters to all staff and managers, helping to foster a positive and inclusive workplace culture. Our newly refreshed strategic priorities include a commitment to increasing volunteer participation within the charity’s work, and the postholder will play a key role in implementing this priority by improving our procedures and enhancing our capacity.     

This job is for you, if you: 

• Have at least 2 years’ experience in HR administration and practice, ideally within the charity sector.
• A good working knowledge of employment legislation and best practice in people management. 
• The ability and passion to drive forward an agenda around staff and volunteer engagement and wellbeing. 
• Ability to write organisational policies.
• Demonstrable knowledge of best practice around volunteer management, or the ability to learn quickly. 

Benefits include flexible working arrangements with the option to work either a 2 or 3 day week, 25 days annual leave, and access to an Employee Assistance Programme.

Closing date for applications: Sunday 7th December 2025 at 23:59

We will be reviewing applications as they come in. Immediate availability is a plus. The closing date for this post may be brought forward or extended depending on the volume and strength of applications.

St Hilda's is committed to racial justice and wider inclusion and diversity. We are working towards a goal where our team fully reflects the diversity and difference in lived experiences of our local community.

Would you like to help families with seriously sick children in hospital stay together? Then join The Sick Children’s Trust as our Finance Officer.

We have an exciting opportunity to join a super friendly, motivated, and supportive Finance and Administration Team.

The role is conveniently located near Liverpool Street and hybrid working is available working Monday to Wednesday in the office.

You will be an effective team member working alongside the Finance Manager to ensure that income and expenditure are appropriately processed in accordance with The Sick Children’s Trust's procedures, and that coding and costing are accurate and appropriate. You will work with the Finance Manager to support a range of financial procedures from banking to preparation of budgets and forecasts.

You will be the first point of contact for finance queries. Therefore, strong numeracy skills, previous experience in a finance role and good communications skills are essential.

For further details regarding the role, please see the recruitment pack.

Our vision is to work to a future where every family with a seriously ill child in hospital will be able to stay together, just minutes from their child’s bed during their treatment.

If you strongly believe you can contribute, then join us on a 12 month fixed term contract and we will give you every opportunity to succeed. We look forward to hearing from you.

To apply please submit your CV and covering letter demonstrating how you meet the person specification. 

Closing date 5 December

Reports to: Senior Digital Programme Manager (Behaviour Change) 

Direct reports: None

Location: Our well-equipped office is in Clerkenwell, London, EC1R 0NE. Staff are currently working in hybrid locations with a general requirement to meet colleagues once a week in the office and to attend a monthly all-staff meeting in London, although we will always take into account personal circumstances.

Status: Maternity cover (initially for 10 months) 

Hours: Full-time 

Salary: Grade C: £40,982 - £44,753 (depending on skills, knowledge and experience), plus benefits. Includes 11% London Weighting which is based on one day a week in the office. 

Role Summary

As Senior Behaviour Change Programme Officer, you’ll be a vital part of our Communications team, working with colleagues to shape powerful, consistent messages that are clear and well-framed. 

Reporting to the Senior Digital Programme Manager and as a key member of the team, you’ll have opportunities to get involved in and learn skills across the full marketing and communications mix.

We're looking for a candidate who brings a mix of knowledge and skills across some or all of the following areas:  

• Developing persuasive, supportive behaviour change content that enables people to make changes in their lives and to their health and wellbeing  

• Communications skills - the ability to craft clear, adaptable written messaging and content across a mix of channels   

• Using digital platforms and tools to engage individuals with behaviour change/programmes, including websites, apps, community groups and social media platforms  

• Community stewardship and customer service - supporting individuals and groups with responses to queries 

Key Tasks and Responsibilities  

Please refer to the candidate pack for role and responsibilities of this post.

Important note: We monitor for use of AI in responses and will reject applications containing fully AI generated answers.

We encourage applications from people who meet most, but not all, of our essential criteria. And we encourage applications from people who have been disabled by society, are from minoritised groups, have personal experience of alcohol harm or have experienced any other forms of societal discrimination. 

Timeline

• Deadline for us to receive your application: Strictly 9am, Monday 1 December 2025. The online application form gives a date and time stamp to all applications.
• We will aim to get back to you by: Thursday 4 December 2025. All applicants will receive a response.
• Interviews: Monday 8 and Tuesday 9 December 2025 (please save the dates!) 

Watford Women’s Centre is looking for someone passionate about supporting women, and about leading and developing our women-only services, including counselling and domestic abuse support. You will manage and support staff, to ensure high-quality delivery of life-changing services and work closely with external partners to meet the needs of women in our community. You’ll be joining the team at an exciting time, as we explore further opportunities to enhance our support services.

Battersea is entering an exciting phase of innovation and transformation as we embark on the first year of our new five-year strategy. Our fundraising team bridges the journey of the animals in our care with the wider public, demonstrating how their contributions enable us to support every dog and cat. We now have several new roles within this team to further our mission.

Within this role, you will manage and deliver Battersea’s Lottery & Lead Generation programme, maximising income and achieving budgeted targets and KPIs. You will be responsible for managing and motivating a team of three to deliver the programme effectively and professionally. You will also be responsible for managing the business-critical agency relationships key to the success of the programme.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year
• Discounted gym memberships and cycle to work schemes
• Employee Assistance Programme and access to Wellbeing Resources
• Generous pension contributions - up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
• Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. 

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable use of AI:

At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.

To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

Closing date: 8th December 2025

All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Interview date(s): To be confirmed

For full details on the role, please download the recruitment pack.

The Head of Services will oversee the effective delivery, performance, and quality assurance of some of our mental health services in Tower Hamlets, Newham, and Redbridge.

What you'll do: 

• Lead and support Service Managers and Coordinators to deliver high-quality, client-centred services.
• Drive continuous service improvement and foster collaboration across teams and partners.
• Build and maintain strategic relationships with key stakeholders to enhance service delivery.
• Act as a Designated Safeguarding Officer, providing expert guidance to ensure client safety and staff compliance. 

See the job pack for full details.

Protect is looking for a legally trained and excellent manager to oversee the work of our advice team.  Our team of 8-10 advisers deals with over 3,000 new cases every year, offering telephone advice on legal rights and how people can raise or escalate whistleblowing concerns safely and effectively.  Protect is the leading UK authority in whistleblowing, having over 30 years of expertise advising whistleblowers and providing best practice guidance to employers.  We want people to speak up when they witness wrongdoing or risks at work, and our advice on how to whistleblow effectively can stop harm.  
 
You will lead and manage a team of advisers, ensuring that Protect provides expert, accessible and timely support to whistleblowers at a time of increasing demand for free advice.  You will oversee the recruitment and training of the team, developing resilient and expert advisers while protecting their wellbeing.   You will be proficient in case management systems, have excellent organisational skills, and play a strategic role in developing the service, including by providing case analysis and data for our training and policy functions and advocacy on behalf of our callers. 

If you’re interested in helping people speak up in the public interest, we want to hear from you.

Join our team at Alexandra Wellbeing House, where we're committed to revolutionising mental health care in partnership with Gloucestershire Health and Care NHS Foundation Trust. If you're passionate about making a meaningful difference in the lives of individuals experiencing acute emotional distress, we invite you to explore the exciting opportunity of becoming a Wellbeing Practitioner.

What You'll Do:
 

- Collaborative Pathway Development: Partner with NHS Crisis Resolution Home Treatment Teams to deliver operational pathways that guide service delivery, ensuring seamless transitions within the service.

- Empowerment and Support: Serve as a beacon of empowerment and support for individuals accessing our service, providing personalised non-clinical wellbeing support and safety plans tailored to their unique circumstances.

- Compassionate Guidance: Offer compassionate guidance and assistance to those navigating acute emotional distress, offering integrated solutions that prioritise their wellbeing and autonomy.
 

Why Join Us:

- Innovative Approach: Be part of a pioneering team delivering the Alexandra Wellbeing House Service for people experiencing acute emotional distress.

- Personalised Support: As a Wellbeing Practitioner, you'll have the opportunity to provide personalised support and safety plans, making a meaningful impact on the lives of those accessing our service.

- Guidance and Support: Work closely with our experienced leadership and management team, receiving guidance and support to excel in your role and contribute to the success of our service.
 

Key Responsibilities:

1. Delivery of Wellbeing House Service: Deliver the Wellbeing House service to individuals accessing the service, guided by the Leadership and Management Team, ensuring adherence to established protocols and standards.
2. Collaborative Partnership: Work in partnership with Crisis Resolution Home Treatment Teams within the NHS and counselling services within S&G Mind to develop and implement referral, assessment, and outcome pathways within specified timeframes for people experiencing acute emotional distress and/or self-harm and self-injury.
3. Person-Centered Support Provision: Provide person-centered support to individuals accessing the service, conducting assessments to identify strengths, co-producing clear and achievable goals, and implementing safety planning strategies to promote well-being.
4. Health and Safety Maintenance: Take responsibility for maintaining health and safety standards within the Wellbeing House, including cleaning and upkeep to ensure a safe and welcoming environment for people accessing our service.
5. Promotion and Networking: Actively promote the Alexandra Wellbeing House service by engaging with external stakeholders, raising awareness of the service, and strengthening existing relationships to ensure broader community engagement and support.
6. Facilitation of Therapeutic Groups: Set up and lead groups aimed at improving mental health and well-being within Alexandra Wellbeing House, fostering a supportive environment for individuals to share experiences, learn coping skills, and build resilience.
7. ICT Systems Management: Utilise ICT systems appropriately and ensure adherence to high internal standards of data recording, in accordance with organisational policies and procedures, to maintain accurate and up-to-date records.
8. Creating a Welcoming Environment: Participate in fostering a welcoming, friendly, and empowering atmosphere within the service, ensuring that individuals accessing the service feel valued, respected, and supported throughout their interactions.

At The Sick Children’s Trust, we believe no child should face hospital alone and no family should be separated during one of the most challenging times of their lives. Through our ten ‘Homes from Home’ across England, we provide free accommodation and vital support, keeping families close to their seriously ill child’s hospital bedside.

We’re looking for a talented and ambitious Senior Trusts & Foundations Officer to join our passionate team. This is a fantastic opportunity to take ownerships of a strong portfolio of charitable trusts and foundations, developing long-term relationships and securing multi-year funding to sustain and grow our services.

You’ll have the opportunity, skills and talent to write compelling, tailored funding proposals, deliver excellent stewardship, and work directly with funders to demonstrate the impact of our work.

The Role:

You’ll be managing and growing a portfolio of key trusts and foundations, delivering exceptional stewardship.

You will be researching and working to secure new income opportunities focusing on five figure grants and writing powerful funding applications and reports to inspire and engage new funders.

You’ll work closely with internal teams to develop cases for support and play a key role in achieving ambitious income targets to fund our ‘Homes from Home’.

What we’re looking for:

· A proven track record in personally securing significant trust and foundation funding at the level of five-figure gifts in a single year.

· Excellent written skills with the ability to create clear, compelling proposals.

· Strong relationship-building skills with experience of working with multiple stakeholders and decision-makers.

· Highly organised, proactive, and driven to achieve ambitious targets.

· Passionate about our cause to help families of seriously ill children

How to apply

We will be reviewing applications ongoing so early applications are advised. We may close the advert earlier than advertised.

Only shortlisted candidates will be contacted. Please submit your CV along with a covering letter(max 2 pages) explaining how your experience fits the role. More details can be found in the recruitment pack attached

Change lives in a life-changing career

When a child or young person is diagnosed with cancer, their whole world can feel like it’s falling apart. Independence is taken and confidence is stolen. Stability no longer exists. The future suddenly feels uncertain.

The impact of cancer on young lives is more than medical. And that impact can be felt by entire family. That’s why we exist. Our specialist social workers help children and young people with cancer and their families navigate the emotional and practical impact of cancer.

We remove barriers, solve problems and prioritise wellbeing. And we stop at nothing to make their voices heard and their unique needs understood, so they can get the right care and support at the right time.

About the role

We’re looking for 2 Supporter Engagement Assistants with Customer Service experience to join our Central Supporter Engagement Team (CSET).

Join our warm and dynamic team and be part of an organisation that’s making a meaningful impact. CSET is made up of a Supporter Engagement Manager, an Officer, and five Assistants. We’re a friendly, professional team who take real pride in the difference we make every day. 

As a Supporter Engagement Assistant, you’ll be at the heart of creating outstanding experiences for our supporters and customers. Every interaction is an opportunity to build trust, deepen engagement, and inspire support. 

You’ll help people feel valued and motivated to support Young Lives vs Cancer, contributing to stronger relationships and better financial outcomes. You’ll also work closely with fundraising teams, providing flexible support across a range of tasks and adapting to evolving needs to help maximise impact. 

What will I be doing?

No two days are the same at Young Lives vs Cancer. So, summarising your ‘day to day’ isn’t easy. Here are some of the main things you’ll be doing, but you’ll find more details in the job description.

• Listen to our supporters and customers, understand their motivations and circumstances, and provide appropriate, professional and empathetic responses.  
• Respond to and resolve supporter and customer enquiries via phone, email, web chat and social media, identifying opportunities to deepen engagement and drive income generation.  
• Provide practical and responsive support to fundraising teams, helping to facilitate smooth delivery of campaigns and activities, and enabling them to focus on optimising fundraising and increasing income.
• Contribute to the smooth running of supporter and fundraising operations by providing adaptable support across systems, processes, and day-to-day tasks, ensuring teams are equipped to deliver high-quality engagement and maximise income generation. 
• Support the resolution and recording of complaints and concerns, using feedback from interactions to identify issues, spot trends, and share insights to inform improvements.

What do I need? 

The key skills we’re looking for in this role are:

• Customer-focused with experience delivering great service both over the phone and in writing
• Confident communicator with strong listening skills and the ability to build rapport quickly
• Organised and detail-oriented, with a good standard of grammar, spelling and presentation
• Proactive and able to use initiative to solve problems and support others
• Quick to learn and able to apply new information effectively
• Comfortable using digital tools, with confidence in Microsoft Office programs like Word and Excel 
• Genuinely interested in learning about Young Lives vs Cancer and the impact of our work. 

What will I gain?

 For people to reach their full potential, they need the right environment. As a member of Team Young Lives, you’ll be made to feel supported, valued and appreciated. Here’s how we do it:

• Wellbeing, Thinking & Growth Days: four days a year to to step back from the day-to-day and focus on your own learning and development
• Generous annual leave allowance
• Great family/caring leave entitlements
• Enhanced pension
• Access to our employee savings scheme

To find out more about our benefits package, have a look on our website.

Our commitment to Diversity, Equity, Inclusion and Belonging

At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their sex, ethnicity, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation. We don’t just accept difference, we value it, celebrate it, nurture it and we thrive because of it.

We’re on a journey to be reflective of the diverse children, young people and families we support. We know we aren’t there yet, and we’re passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation. This includes taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities. Our Diversity, Inclusion, Equity and Belonging strategy will tell you more.

We operate an anonymised shortlisting process in our commitment to diversity, equity, inclusion and belonging. CVs can be uploaded, but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history sections of the online application form for us to be able to assess you quickly, fairly and objectively.

Accessibility

We’re committed to providing reasonable adjustments throughout our recruitment process and we’ll always aim to be as accommodating as possible. Please let us know in your application form of any adjustments or access requirements we could make to help you with the application process and interview.

To arrange an informal chat, please contact Kat McLaren.

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