Supporter services officer jobs
Database and Operations Officer (Maternity Leave Cover)
Hours: Full-Time (9am-5pm, Monday to Friday). Part time considered, minimum 4 days per week
Job Location: Amersham, Buckinghamshire
Contract: Fixed-term, 12 months contract to cover maternity leave
Salary: £26,000 pa
Pension: 7% non-contributory
Annual Leave: 28 days, plus bank holidays
Other Benefits: Employee Assistance Programme (EAP), Free Parking
Job Description
To provide professional, efficient, and effective database management and administrative support to our team. This role sits at the heart of the organisation, supporting all departments through effective office coordination and helping to ensure the smooth day-to-day running of the charity. The role is instrumental in maintaining a high-quality database, enabling accurate data capture and analysis that supports both fundraising and programme delivery.
Key Responsibilities
Database Management (Beacon CRM – Fundraising Database)
- Manage and maintain the CRM system, ensuring accurate and up-to-date fundraising and programmes data entry. Accurately processing all incoming donations and pledges and ensuring others in the team correctly enter and maintain data.
- Develop overall data management structure of supporter records and processes. Develop and maintain information management structures in the CRM system to enable accurate and timely information and reporting.
- Adhere to data protection legislation ensuring the way we gather, record and use data is compliant with latest policies, working closely with the Data Protection Officer.
- Handle all enquiries received through the CRM system, providing timely and appropriate responses.
- Collaborate with internal teams to ensure smooth operation and optimal use of the CRM system.
- Generate reports and analytics from the CRM system to track and measure key metrics.
- Conduct regular data audits to identify and rectify any inconsistencies or errors in the CRM database.
- Training staff members on how to effectively use the CRM system.
- Customise and configure the CRM system to meet the specific needs of the organisation.
- Monitor and enhance data quality and integrity within the CRM system.
- Keep abreast of CRM system updates and new features to maximize its functionality.
Operations Administration
- Provide administrative support to the organisation.
- Managing enquiries received by the charity by post, email, and phone.
- Keep a tidy office environment.
- Maintain data management processes and procedures to ensure data accuracy, consistency, and security.
- Manage and update filing systems, and other organisational documents.
- To be main day to day contact for our external IT support contractors and cleaning contractor.
- Assist with the coordination and organisation of meetings, events, and travel arrangements.
- Prepare and distribute internal communications and correspondences.
Finance Administration
- Provide administrative support to the Finance team ensuring a system is in place to regularly reconcile the fundraising and finance databases.
- Maintain accurate financial records by recording daily financial transactions.
- Prepare and process invoices, payments, and expenses.
- Monitor accounts receivable and accounts payable.
- Provide support during financial audits and examinations
The client requests no contact from agencies or media sales.
Are you a digital marketing professional who loves dogs?
We’re looking for a Digital Advertising Officer to deliver paid digital marketing campaigns, helping spread the word about Dogs Trust.
What does this role do?
As Digital Advertising Officer, you will:
- manage campaigns throughout the full lifecycle, from briefing with our media agency, to building and developing creative assets and copy, with a particular focus on paid social campaigns on Meta Ads and Google Ads,
- optimise and test campaigns, using platform data and Google Analytics 4 (GA4) to track KPIs, interpret performance, and provide actionable, data-driven recommendations to maximise impact,
- work closely with stakeholders across the charity to ensure campaigns are optimised, and all content reaches the appropriate audience.
Interviews for this role are provisionally scheduled for week commencing 2nd February 2026 and will take place on Teams.
Could this be you?
To be successful in this role, you’ll need some experience of working with paid digital advertising campaigns, specifically Meta Ads and Google Ads, underpinned by a strong understanding of pay-per-click advertising and paid social. You’ll also have strong analytics skills, with the ability to interpret data and make decisions accordingly. You’ll need effective time management and prioritisation skills, as this role often juggles multiple, competing priorities. Creative copywriting skills are essential, as well as a passion for Dogs Trust and the work we do.
To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
What You will be doing
The role is responsible for managing social media channels, delivering impactful digital campaigns, coordinating external advertising across print and digital platforms, and producing high-quality marketing materials. By creating consistent, compelling communications and supporting the promotion of key initiatives, the postholder will help strengthen awareness, broaden reach, and support the charities’ aims.
Social Media (both charities)
- Plan, create, and schedule content across social media platforms for both charities.
- Ensure content aligns with campaigns, awareness events, and strategic priorities.
- Monitor performance, engage with audiences, and track analytics to inform growth.
- Work with colleagues across the charity to source stories, visuals, and updates for posts.
The client requests no contact from agencies or media sales.
Join Camp Jojo as our Communications and Marketing Officer and help transform the lives of children and families through the power of inclusive summer camps. This is an exciting opportunity to shape the voice and profile of a small but growing charity with a big heart and an even bigger mission.
Camp Jojo is a vibrant charity dedicated to creating memorable, accessible camp experiences for children with additional needs and their families. We are looking for a proactive, creative and highly organised Communications and Marketing Officer to play a key role in supporting our next stage of growth.
In this varied and rewarding role, you will lead on all aspects of Camp Jojo’s communications – from managing social media and digital content to supporting internal communications with our Trustees, volunteers and partners. You will help tell the stories that matter, promote our impact to supporters and funders, and ensure our messaging is clear, consistent and engaging.
Working closely with our Communications Committee and Board, you will coordinate campaigns, produce newsletters and reports, manage our website content, and help develop effective marketing strategies. You will also provide essential administrative support, maintain key documents and procedures, and ensure communications activity runs smoothly and efficiently.
We are looking for someone who is a confident communicator, able to juggle multiple tasks, manage their own time effectively and work flexibly around the seasonal demands of the charity. Above all, you will share our passion for supporting children and families and be excited about contributing to a friendly, collaborative and purpose-driven organisation.
If you are creative, motivated and keen to make a genuine difference within a supportive team, we would love to hear from you.
If here are any queries please contact Jenny Spence at Camp Jojo.
To support families of children with complex needs and disabilities by enabling them to enjoy a family camping experience



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About You
We are seeking a Governance Manager & Executive Assistant to play a pivotal dual role at the heart of our organisation. You will ensure excellent governance across the Board and Committees, while also providing exceptional executive support to our CEO and Senior Management Team.
This is an exciting opportunity for someone who enjoys variety, responsibility, and meaningful impact. You will be calm under pressure, excellent at building relationships, and meticulous in your approach. You will balance strategic awareness with strong attention to detail, handle sensitive information with absolute discretion, and bring proactive energy to supporting leaders at every level.
In this role, you will be the person who makes sure we run effectively, transparently, and confidently. You will keep our governance on track, support strategic decision-making, and ensure our CEO and Senior Management Team have the structure, information, and support they need to deliver our mission.
If you love combining precision with people skills and you are looking for a position where your organisational capabilities, governance expertise, and ability to make things happen will be truly valued—we’d love to hear from you!
Summary Of The Role
The Governance Manager & Executive Assistant plays a pivotal role in ensuring our organisation operates smoothly, transparently, and in line with best practice. You will lead the coordination of Board and Committee governance, managing agendas, papers, minutes, regulatory compliance, and the maintenance of key governance records. You will also support Board recruitment, induction, and development, and help manage core processes such as the governance audit, risk register, and policy oversight.
Alongside this, you will provide high-level executive support to the CEO and Senior Management Team — managing diaries, coordinating meetings, ensuring effective information flow, and handling confidential matters with professionalism. This role suits someone who is highly organised, proactive, and comfortable managing both detailed governance tasks and fast-paced executive support, enabling senior leaders to focus on delivering our mission.
Main Areas Of Responsibilities:
1. Governance & Compliance Management
- Support the Board and SMT with a complete governance audit and coordinate actions from the resulting governance action plan.
- Support the CEO and SMT with the day-to-day management of Board and Committee business.
- Prepare and manage agendas, papers, and minutes, ensuring all documentation is accurate and circulated within required timeframes.
- Oversee governance compliance, regulatory adherence, and alignment with best practice.
- Maintain up-to-date governance records, statutory filings, and related documentation.
- Support the CEO and SMT with reviewing and maintaining the organisational risk register and coordinating actions.
- Maintain a repository of historic policy versions to support auditing and traceability.
- Support Board recruitment, induction, training, and evaluation processes.
- Facilitate effective communication between the Board, its committees, and SMT.
2. Executive Support
- Provide comprehensive administrative and executive support to the CEO and SMT, including diary management, correspondence handling, travel planning, and meeting organisation.
- Coordinate schedules and support the wider SMT team with document preparation and logistics.
- Manage the flow of information to and from senior leaders, ensuring timely action on priorities.
- Handle confidential matters with discretion and professionalism at all times.
- Comply with Homeless Oxfordshire’s policies and procedures
- Contribute to a positive working environment in which equality and diversity are valued and staff are enabled to do their best.
- Contribute to the work of the broader team.
About Us:
We are an open door for people experiencing homelessness whose lives have been shaped by trauma and disadvantage; providing safety, stability and support when it is needed most. We deliver this support across Oxfordshire by providing a range of accommodation with access to high quality support, offering a safe and welcoming space for people to take control of their own lives. We are an accredited Oxford Living Wage employer, and benefits to the role include: annual leave starting at 26 days (excluding bank holidays), flexible working, enhanced benefits with qualifying service, retail discounts with our Homeless Oxfordshire Benefits Hub, and life assurance up to four times your salary and a £250 bonus if you successfully refer a someone as a new colleague through our Employee Referral Scheme as a thanks from us!
What’s Next: Have a look at the job description to find out more about the role and apply on our website. Please be aware that this role is subject to an enhanced DBS disclosure check and will be undertaken for the successful candidate. Interviews will be conducted on a rolling basis.
We reserve the right to close this advert early if we identify a suitable candidate before the advertised closing date.
The client requests no contact from agencies or media sales.
Our Time Charity is seeking an experienced Corporate Fundraiser to help grow vital income through meaningful, long-term partnerships with businesses and corporate supporters.
This role plays a key part in delivering our fundraising strategy by connecting purpose-driven organisations with our mission to support children and families affected by parental mental illness. You will build and steward corporate relationships, develop partnership and sponsorship proposals, and represent Our Time Charity to external audiences.
Working closely with the CEO and wider team, you’ll help secure funding that directly supports our KidsTime Workshops and wider programmes – enabling children to feel supported, understood and less alone.
This role is ideal for someone with experience in corporate fundraising, relationship management or partnerships, who enjoys building connections, telling compelling stories, and turning shared values into lasting impact.
To learn more about the role, responsibilities and how to apply, please download the full recruitment pack.
Our mission is for every child in the UK, who has a parent with a mental illness, will find the support they need, as early as possible.
The client requests no contact from agencies or media sales.
You will provide day-to-day leadership of the finance function, bringing your accounting expertise to the team, and work collaboratively with me in my role as Director of Finance and Services, and from March with the incoming Chief Operating Officer, to ensure our strategy is translated into effective financial systems, budgeting, financial management and reporting.
We want everyone everywhere to encounter God’s love and be empowered to transform their communities through faith shared in words and action.

The client requests no contact from agencies or media sales.
We are looking for an enthusiastic and dynamic marketing specialist to join our ambitious team of experienced fundraisers as World Horse Welfare approaches its centenary anniversary. You will be part of the Individual Giving team who is responsible for driving sustainable growth through donor engagement, stewardship and acquisition.
The role is based in Norfolk and is currently a hybrid split of 2 days in our head office in Snetterton and 3 days at home. You may be required to attend events around the UK, so the ability to travel occasionally is necessary.
Key responsibilities:
- Assist the Head of Individual Giving with the delivery of the annual fundraising and marketing strategy, focusing on regular giving products and the online shop.
- Plan and implement fundraising campaigns, ensuring alignment with KPIs and budgets.
- Create compelling marketing content and manage approvals across teams.
- Monitor donor recruitment and retention, producing reports for leadership and Trustees.
- Optimise the online shop and collaborate with corporate partners on new product lines.
- Work with Supporter Services and Finance to manage stock and analyse donor journeys.
- Coordinate fundraising activities at events and gather digital content for storytelling.
- Work collaboratively across teams to promote fundraising initiatives and drive income growth.
About you:
You’ll bring experience in marketing, ideally within charity fundraising, with a proven ability to grow income and deliver successful campaigns across multiple channels. You are skilled at crafting persuasive copy, using data to drive decisions and confident in managing projects, analysing trends, and leveraging social media for fundraising. Highly organised and solutions-focused, you thrive in a busy environment, collaborate effectively, and communicate clearly. Creativity, attention to detail, and proficiency with Microsoft Office and donor databases are essential in this role. A passion for our mission is key and knowledge of equines would be desirable.
What we offer:
- Generous pension scheme and cash health plan.
- Paid employee sickness absence scheme and compassionate leave.
- Death in service benefit of 4x annual salary.
- Minimum of 31 days holiday pro rata (including bank holidays and a Christmas shutdown)
World Horse Welfare takes great pride in being realistic, compassionate and forward-thinking and the successful applicant for any of our vacancies will be expected to share these values.
World Horse Welfare is committed to championing equality and diversity in all aspects of employment and in the services that it provides. We encourage applications for all of our vacancies from under-represented groups, particularly ethnically diverse communities, LGBTQ+, and people with disabilities.
World Horse Welfare’s vision is a world where every horse is treated with respect, compassion and understanding.
The client requests no contact from agencies or media sales.
Salary: £60,727
Location: University of Reading Students’ Union
Contract: Full Time – 37.5 hours per week (worked flexibly)
Are you ready to shape exceptional student experiences through vibrant and innovative commercial services?
Reading Students’ Union is seeking a progressive and values-driven Director of Commercial Services to provide strategic and hands-on leadership across all commercial services, helping to deliver outstanding spaces, services and experiences for the student community.
About Reading SU
Reading Students’ Union is an independent education charity led by, and for, students.
The Students’ Union is central to the University experience and works to support all aspects of student life for the 19,000 plus students studying at the University of Reading. Located in one of Britain’s top green spaces, the Students’ Union is an ambitious and diverse organisation, committed to supporting every student at Reading University in achieving personal success.
Reading SU sits at the heart of a thriving student community, with activities and initiatives inspired by students themselves. The Students’ Union is committed to promoting the interests and welfare of its members, representing their needs, and offering opportunities for personal development through a wide range of social, cultural, sporting and recreational activities.
This commitment to student experience also underpins the Union’s commercial activity. Reading Students’ Union’s venues, services and events are designed to be inclusive, welcoming and vibrant spaces where students can connect, feel a sense of belonging and create lasting memories. Guided by student insight, the commercial services play an important role in supporting the Union’s mission while enhancing student life across campus.
About the Role
Reading SU are thrilled to be searching for a Director of Commercial Services, a dynamic leader experienced in licensed trade, catering, events, and marketing. This role is not just about maintaining the status quo but about reimagining and diversifying the commercial services in line with student community needs.
The ideal candidate will be both strategic and hands-on, with an ability to develop Reading SU’s commercial services while also being involved in delivery of the operations.
The successful candidate will not necessarily come from the Higher Education sector but will be able to demonstrate a strong understanding of the trends, challenges and opportunities that shape student life and the Students’ Union sector. They will bring a sound understanding of charity governance and financial management, alongside the strategic and operational capability required to lead complex commercial services within a democratic, student-led organisation.
Reading Students’ Union offers an inclusive and engaging working environment and is passionate about developing its people. The organisation is committed to ensuring its workforce reflects the diversity of the community it serves, respecting individual identity and celebrating differences. Applications are encouraged from all candidates regardless of background, and Reading Students’ Union particularly welcomes applications from candidates from Black, Asian and Minority Ethnic backgrounds and from candidates with disabilities.
It’s a genuinely exciting time for Reading Students’ Union and we look forward to receiving your application.
Key Dates
Closing Date: Monday 9th February, 12pm
First Stage Interviews (Remote): 16th/17th February (TBC)
Final Interviews (In-person): w/c 23rd February tbc
Optional Q/A session with the CEO and Interim Commercial Director: Click here to register
How to Apply
Please click 'Apply' to be redirected to our website, where you can download the Candidate Information Pack and apply.
REF-226 086
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Battersea is entering an exciting phase of innovation and transformation as we embark on the first year of our new five-year strategy. Our fundraising team bridges the journey of the animals in our care with the wider public, demonstrating how their contributions enable us to support every dog and cat. We now have several new roles within this team to further our mission.
Within this role, you will manage and deliver Battersea’s Lottery & Lead Generation programme, maximising income and achieving budgeted targets and KPIs. You will be responsible for managing and motivating a team of three to deliver the programme effectively and professionally. You will also be responsible for managing the business-critical agency relationships key to the success of the programme.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources
- Generous pension contributions - up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
- Annual interest-free season ticket loans
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.
We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Acceptable use of AI:
At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.
To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.
Closing date: 21st January 2026
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
Interview date(s): To be confirmed
For full details on the role, please download the recruitment pack.
Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.



The client requests no contact from agencies or media sales.
Please note there are two positions available: 1 Permanent and 1 Fixed Term Contract (12 Months)
Location: Office Based - London (Southwark) (due to the nature of this role, it cannot be offered on a home-working or hybrid basis)
Job Profile
Are you interested in an opportunity in the charity sector? Would you like to develop an understanding of internal processes and liaise with multiple teams in the organisation? Are you someone who likes to work with money, data and people?
The post holder will contribute to ensuring the Supporter Donations Team (SDT) manage and administer supporter donation activity on behalf of CAFOD, providing a high level of supporter care while delivering within agreed service levels and Key Performance Indicators. SDT has the overall responsibility for managing and thanking all supporter donations to CAFOD made through a variety of channels and schemes. SDT works within the Finance and infrastructure group, liaises across all teams in CAFOD, and external service providers to ensure donations are processed within agreed service levels and quality standards. Due to the nature of SDT’s role, SDT has particularly close ties to CAFOD Fundraising activities and actively engages in our fundraising programmes and schemes.
Key Responsibilities
Supporter Care:
- Handle telephone, email and postal enquiries from supporters; identifying and resolving queries in a prompt, warm and sensitive way.
- Provide phone cover to the Supporter Care team as required.
- Provide reception cover to the Supporter Care team as required.
Donations:
- Accurately code donations received, ensuring agreed departmental procedures are followed.
- Process, set up and administer instructions and payments through a variety of donations channels and schemes such as Online, Direct Debit, standing orders, BACs, Payroll giving schemes and online giving platforms.
- Input and maintain data on CAFOD’s supporter database, ensuring high degrees of accuracy on our donor records.
- File and archive financial data, while adhering to strict audit controls.
Gift Aid:
- Understand Gift Aid and its application within CAFOD.
- Assist with all aspects of tax effective giving, in accordance with agreed procedures and priorities, including preparation of regular tax claims for submission to HMRC.
Thanking:
- Produce and dispatch letters to thank and acknowledge donations received.
- Write bespoke letters of thanks to supporters to respond to exceptional donations and provide a personal touch.
- Contribute to ongoing enhancement and improvement of supporter thanking
Post/banking:
- Assist with all incoming and outgoing postal duties held by SDT to maximise effectiveness of processes and delivery of key service levels.
- Preparation of daily banking, cash handling and initial reconciliation of all monies received daily.
All SDT staff are expected to:
- Attend and contribute to regular team, section, divisional and CAFOD-wide meetings and briefings.
- Work as a supportive member of the team, providing cover for and training of the section staff and volunteers as required.
- Participate in training and other activities as requested by the line manager
- Assist with the rapid set up of projects and work packages in response to major emergency and disaster appeals.
- Rotate through all key tasks within the team / section.
This list of duties and responsibilities is by no means exhaustive and the post holder may be required to undertake other relevant and appropriate duties as required. This job description is subject to regular review and appropriate modification.
Safeguarding
All CAFOD staff share responsibility to promote and maintain a strong safeguarding culture, including identifying the key actions they should take given their role and responsibilities.
Job Specific Competencies
- Displays a methodical approach to administrative tasks to meet processing deadlines, whilst maintaining an excellent standard of attention to detail and accuracy.
- Ability to communicate professionally with supporters, from individual givers to religious communities.
- Displays excellent written and verbal communication skills.
- Ability to build strong collaborative relationships with colleagues.
Desirable Criteria
- Experience with CRM software/ database
Please click here for a full list of CAFOD’s Staff Benefits
Come and join us and help make a real difference in the lives of the world’s poorest communities.
CAFOD is an equal opportunities employer. Recruitment and selection procedures reflect our commitment to safeguarding children and vulnerable adults.
CAFOD is the official Catholic aid agency for England and Wales tackling poverty and injustice across the world.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Role
To provide health and safety monitoring support to the housing team. This will include maintaining and updating local and central health and safety records and carrying out local health and safety inspections and checks using CIHA’s standard recording processes. Ensure tenants understand their health and safety obligations and support housing officers to take enforcement action as necessary.
Our Organisation
Causeway is a London living wage employer, with a competitive pension scheme. We also offer an employee assistance programme that provides free financial, legal, and mental health advice and support to our employees. We provide core training, and continuous learning and development throughout your career with us.
The client requests no contact from agencies or media sales.
We're looking for a Supported Housing and Contracts Officer to join our dedicated team in Wembley.
This is a permanent full time (37 hours a week) role where you'll be in the office two days a week and working remotely for the other three.
The starting salary is circa £32,000 - £40,000 per year depending on your experience.
The Role
As a Supported Housing and Contracts Officer you will be responsible for managing a portfolio of our supported housing schemes, both leased and directly managed.
You will be the main contact for our managing agents, ensuring that they meet their contractual obligations. You'll coordinate the completion of escalated maintenance works, planned maintenance programmes and recommend improvements and adaptations to projects.
In your directly managed properties you will be responsible for rent and housing duties and carrying our weekly fire panel inspections.
What we'll need from you:
Our Supported Housing and Contracts Officers need a background in housing, this can be general or supported housing. You will also need to be a great communicator with experience in building relationships with both external and internal customers.
You'll be logging and monitoring enquiries and complaints as well as managing the teams databases, so will need excellent IT skills including Microsoft Word, Excel and PowerPoint, and have experience working with different systems.
Along with:
- A good understanding of contract management and compliance
- Experience of working with Service Level Agreements (SLAs)
- An understanding of the provision of support services to vulnerable tenants
- Experience of report writing
- The ability to collate and analyse data
Your own transport would be an advantage but is not essential.
What we can offer you
As a member of the Supported Housing Team you will be part of a friendly, dedicated and supportive working environment.
We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.
Some of our benefits include:
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Chance to buy or sell holiday as part of our flexible benefits package
- 3 additional Wellbeing days and 2 paid volunteering days
- Generous matched pension scheme up to 12% and Life cover at 4x salary
- Enhanced maternity/adoption pay
- Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service)
- Options for private medical insurance, dental insurance and critical illness cover
- Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
About us
At SNG we provide over 85,000 homes to over 200,000 customers and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.
We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities.
We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.
The client requests no contact from agencies or media sales.
Harris Hill is delighted to be working with Liverpool Zoe’s Place (LZP) to recruit its first Chief Executive Officer.
Zoe's Place was founded in Liverpool in 1995 as the first hospice in the UK specifically providing for the needs of babies and younger children. Liverpool Zoe’s Place (LZP) was established in December 2024 and took over full responsibility for the management of the hospice on May 1st 2025. In late 2024 the people of Liverpool, the North West, and even further afield helped us to raise more than £7,000,000 to secure the future of our hospice, and to build a state-of-the-art new facility in West Derby.
Our team of specialist nurses and healthcare assistants are supported by a wide range of other healthcare professionals to provide respite care, therapies and bereavement care to babies and children with life-limiting and life-threatening conditions, and their families.
As Chief Executive, you will:
· Bring inspirational leadership to the LZP.
· Manage, plan and implement LZP’s strategy.
· Ensure the Hospice provides and promotes excellent clinical care.
If you are inspired and excited by what Liverpool Zoe’s Place does, we’d love to hear from you.
Job title: Chief Executive Officer
Salary: £75,000 - £80,000 p.a.
Contract: Permanent / Full-time
Location: Zoe's Place, Yew Tree Lane, West Derby, Liverpool, L12 9HH
How to apply:
Please review the Recruitment Pack for further information about Liverpool Zoe’s Place, the CEO position and for details on how to apply.
Closing date for applications: 9am, Friday 13th February 2026
Both Liverpool Zoe’s Place and Harris Hill operate an equal opportunity policy and commit to treating all of our candidates and jobseekers fairly. We welcome and encourage applications from everyone regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
The Chief Executive provides strategic leadership and operational oversight for the Sheila McKechnie Foundation, ensuring the organisation delivers meaningful impact, remains financially sustainable, and continues to be a respected voice in social change and activism.
Leading a small, committed team, the Chief Executive will set the strategic direction, secure and steward funding, and ensure effective delivery of programmes and services. They will work closely with the Board of Trustees, act as an ambassador for the Foundation, and foster strong relationships with partners, funders, and stakeholders.
This is a hands-on role suited to a versatile leader with a passion for social change and building communities, who thrives in a small charity environment.
The client requests no contact from agencies or media sales.

