Recruiting a Waking Night Support Worker to join our Learning Disabilities service in Hertfordshire!

GBP 19,760 per annum plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more

This role is a 40 hour per week.

Night Support Workers are responsible for ensuring continuity of a support service at night and for keeping customers and the building safe.Welwyn Supported Living Service will be a new home for one customer with learning disabilities and Autism, and we are looking to build a staff team with an excellent value base to support the customer to build their new life and develop their skills as an independent person.

Key Responsibilities:

- Building a supportive, trusting relationship with the customer and creating a positive atmosphere;
- Supporting the customer in their preferred night time routine, including personal care and promoting good sleep hygiene;
- Supporting the customer to undertake activities in line with their preferences;
- Ensuring the customer's safety and wellbeing at night, providing emotional and practical support and reassurance as needed;
- Using positive behavioural support and Autism-specific approaches to manage any distress during night time hours;
- Working proactively with other members of the team to meet the needs of the customer and handle administrative responsibilities;
- Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals;
- Ensuring ongoing assessment and management of risks associated with the customer within an attitude of 'positive risk taking';
- Ensuring appropriate handovers between shifts and documenting night time activity, including any incidents;
- Working in line with Look Ahead's lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues;
- Adhering to all other Look Ahead policies and procedures;
- Engaging in learning and development activity to increase knowledge and skills
- Ad-hoc domestic / cleaning duties;
- Working as part of a team with Look Ahead colleagues, the customer's family and external professionals;
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organized
- Able to apply the right balance of care and support dependant on the needs of the customer
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviour
- Ability to adhere to Look Ahead's professional boundaries policy

Skills, Knowledge and Experience:

Essential:

- NVQ Level 2/3 or equivalent with little or some previous relevant sector work experience
- Driving Licence

Please note that we have the right to close any vacancy before the advertised closing date if we have received a high number of applications.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

Are you committed to improving the lives of those who have experienced multiple disadvantages?  Are you keen to help people lead fulfilling lives? 

SHP (Single Homeless Project) is one of London’s leading homelessness prevention charities and a dynamic and growing organisation changing 8,000 lives every year across London - from supporting people in crisis, to helping them take the final steps towards independence and employment.

An exciting opportunity has arisen in our Westminster Accommodation services. SHP has been running services in Westminster since we first started, back in the 1970's. Throughout our time here, we have built an outstanding reputation for innovative and inclusive ways of working. We are now able to increase our impact with three new services that form our mental health accommodation.

The service offers a range of innovative and psychologically informed approaches to working with people who are or have experienced complex emotional distress and/or trauma.  As part of this exciting new chapter, we are looking to introduce specialist complex needs support workers across these sites.  These roles will take on some of our hardest to reach residents and be supported to think outside the box to meet their individual needs and to provide a truly person centred approach

The successful candidates will have demonstrable case / key working experience including; working with people who have complex or troubling experiences and/or behaviours.  You will also have the ability to produce high quality, personalised support and safety plans and an understanding of the laws that govern mental health services.

This role involves working as part of a rolling rota which includes early and late shifts as well as weekend work.

To find out more and apply, please go to our website. 

Closing date: 2nd October 2019 (at midnight)

Interview date: 9 & 10th October 2019

This post will require an Enhanced DBS check to be processed for the successful applicant.

Our attractive benefits package includes:

• A salary increase after successfully completing six months.
• 25 days annual leave, increasing annually to the maximum 28 days (plus paid Bank Holidays),
• A contributory pension scheme: SHP will contribute the equivalent of 5% of your annual salary
• Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work

SHP is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces.  We are also Disability Confident Committed, a Stonewall Diversity Champion and IIP accredited.  In the London Homelessness Awards 2019 one of our Projects has been commended for their work. 

Adopter Hub Digital Officer

Permanent, full time (37 hours per week)

Based in Reading

Salary in the range £25,083 - £30,656 per annum

PACT is a supportive and respectful place where people are genuinely passionate about delivering positive outcomes for children and their families.  We have been at the forefront of adoption services for over 60 years, working with local authorities across the country.

With our outstanding rating with Ofsted, we work with a high degree of flexibility and innovation and are proud to support PACT adopters from the moment we meet and through the lifetime of each family’s adoption journey. We deliver this support in a wide and holistic range of services to meet the needs of our families; one of these is our flagship Adopter Hub.

The Adopter Hub is an online support service for adopters (both PACT and external) and practitioners which offers a suite of support packages including peer support via email and webchat adopter discussion forum, a range of resources using audio visual media, and eLearning.

PACT is looking for a Digital Officer to join The Adopter Hub team to assist in the smooth running of The Hub. This will involve researching and uploading online content including eLearning, videos and webinars. You will communicate with users though emails and surveys and support them with access to The Hub, answering enquiries and troubleshooting. Experience of working with Drupal, html, social media and editing audio-visual material is desirable.

This is a fantastic opportunity for a creative individual with excellent digital skills to join a team passionate to develop our support services.  You should be a strong IT professional and enjoy working in a team.

Interested?  Further details are available on our website.

Closing date:  noon, Monday 30th September 2019

Interviews: w/c 7th October 2019

PACT is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults therefore please note our recruitment procedure includes DBS checks and overseas checks (where applicable). Please note prospective employees will need to evidence they have the relevant permission to work in the UK.

No agencies please

Do you have a passion for excellent customer service with strong administrative skills and a polite telephone manner? If so we are looking for an outgoing and enthusiastic Supporter Care Administrator to join our Supporter Care team. This role will allow you to carry out essential supporter engagement and administrative activities associated with marketing campaigns, donations, fundraising events and requests for materials. With previous experience of providing excellent customer service, you will have the ability and confidence to communicate with a variety of people, engaging with supporters by phone, email and in writing about a wide range of enquiries.

The Supporter Care team is part of the wider Supporter Marketing team within the Fundraising department. The Supporter Care Administrator is responsible for ensuring that people receive an excellent standard of customer care to maintain supporter satisfaction and to generate the maximum amount of income for dementia research.  

This is a part time; fixed term contract opportunity working Monday to Wednesday (22.5 hours per week), for a period of 12-months, or on return of substantive post holder, whichever is earlier to cover a period of maternity leave.

Main tasks of role:

• Answering inbound telephone calls; responding to a wide range of enquiries including marketing campaigns, donations, fundraising events and requests for materials
• Managing enquiries received by email and post, either by responding or forwarding as necessary
• Contacting current supporters via telephone in order to increase the value of, or to retain supporters; including thanking, obtaining Gift Aid declarations and reactivating lapsed donors
• Recording feedback and assisting in the resolution of complaints
• Processing donations from telephone calls and mailings, acknowledging supporters appropriately
• Sending out materials, processing donations and sending appropriate acknowledgements relating to community fundraising, sporting events and donations given in memory
• Processing new direct debit instructions and standing order payments, amending and cancelling gifts as necessary
• Amending supporter details as necessary
• Dealing with incoming post
• Updating team procedures as required
• Recognising fundraising, engagement and retention opportunities when talking to supporters using a range of initiatives to explain how donations positively contribute towards the cause

What we are looking for;

• GCSE in Maths and English, or equivalent
• Good knowledge of Word, Excel, Outlook and databases
• Excellent telephone manner
• Excellent written communication skills
• Ability to work with a high level of accuracy and attention to detail
• Good organisational skills and the ability to prioritise workload
• Experience of working in a customer facing role
• Experience of handling complaints and queries

Location: Granta Park, near Cambridge

Salary: Circa £11,700 pro rata, per annum (£19,500 FTE per annum) plus benefits

Please download the Vacancy Pack for more details.

The closing date for applications is the 6th October 2019, with interviews to be held on the 14th October 2019. We would encourage applicants to submit their application at the earliest opportunity as the closing date may be brought forward at any time. Should we wish to contact you to arrange an earlier interview this will be arranged based on the availability of the candidate and the panel. Please indicate in your cover letter if you are unable to attend on a specific date.

Please note that the official job title for the successful candidate will be Supporter Care Executive. When accessing our online recruitment system, the role will be listed as Supporter Care Executive.

In order to be considered, please create an online account using our Online Recruitment System which can be accessed through our Job Vacancies Page. You will be able to attach a CV and covering letter to your application, track your application and view other vacancies that may be of interest.

To view further details about this role and the benefits of working for us please visit the Alzheimer’s Research UK website.

Job Purpose

To be responsible and accountable for all operational, strategic, financial and HR activities within AgeUKNYD.  To provide leadership to the organisation.  To be accountable to the Trustee Board and liaise directly with central Age UK England and other AUK Brand Partners as necessary.

Main Duties and Responsibilities

To positively promote the values of the organisation with a focus on older people 

To liaise with the media and other stakeholders as appropriate

To ensure the Trustee Board receive appropriate and timely advice and information on all relevant matters appertaining to their governance responsibilities

To ensure the financial health of the organisation and to ensure necessary compliance and delegation is in place.  To ensure the Board is fully informed and budgets approved

To ensure the effective administration of the organisation in accordance with the Charity Commission and other legal guidance

To ensure that services maintain quality standards and comply with quality requirements, ensuring accreditation where necessary

To represent the organisation within the wider sector and liaise with fund holders as required.  Maintaining effective networks with all main supporters and stakeholders

To ensure the organisation achieves and maintains high standards within its provision and within its working practices

To ensure the implementation of the agreed strategic plan and its review

To develop opportunities to expand and promote the profile of the organisation

To ensure compliance with HR policies throughout the organisation.  To provide clear management supervision, appraisal and support to the senior staff team

To provide leadership to staff and volunteers maintaining high standards and integrity throughout the organisation

Trustee board

The CEO will:

• Provide the Board with accurate and up to date information as required
• Provide the Board with policy proposals, business case for projects, business opportunities and organisational development as necessary
• Ensure that the legal and administrative requirements for the Board are met
• Attend the Board meetings to provide a report and advise on professional and organisation matters
• Present an annual strategic review, implementation plan and budget for approval

The above list is indicative only and is not exhaustive.  The CEO is expected to carry out additional duties that are commensurate with the grade and role.

Sustainability

All roles are subject to funding and reviewed annually.  It is essential that the CEO secure the sustainability of the organisation through a mixture of fundraising, seeking new funding opportunities and pursuing income generating activities

Equal Opportunities

We are committed to achieving equal opportunities in the way we deliver services to the community and in our employment arrangements. We expect all employees to understand and promote this principle and policy in their work.

Health and Safety 

All employees have a responsibility for their own health and safety and that of others when carrying out their duties and must help us to fulfil our general statement of health and safety policy.

Confidentiality

Because of the nature of the organisation’s work the Trustees consider that customers are entitled to demand discretion of the highest standards from all employees.  All information about customers, staff and volunteers to which an employee has access must be treated with the strictest confidence and any shortcomings in compliance may invite disciplinary action.  The CEO must also be sensitive to issues which may be “commercial in confidence”.

Special requirements

The post holder must be prepared to undertake an appropriate Disclosure and Barring Service check and provide references in accordance with the agreed recruitment procedure.

The CEO is expected to hold a full driving licence and to have access to own transport.

Person Specification

Essential

• Commitment to reaching out to, and improving the lives of, older people
• Knowledge and experience of finance and funding within the sector – evidence of successful bid writing and obtaining funding
• Capacity to provide enthusing leadership to motivate staff and volunteers
• To be self-motivated with a flexible attitude to foster teamwork
• Communication skills both written and verbal
• Ability to produce clear concise reports plus presentational skills
• Minimum of 4 years senior management experience
• Sound IT skills and knowledge and ability to use data base systems
• General education to Higher or Further level
• An appreciation of Health and Safety and Equal Opportunities issues

Desirable

• Business qualification
• Experience of developing and monitoring strategy
• Experience of working with or within the voluntary sector or a charity
• An understanding of the legal constraints within the charity sector legislation
• Experience of working within a quality management system
• Evidence of leading successful projects
• Knowledge of the needs of and services for older people
• Knowledge of HR practice and an understanding of supervision and support systems for staff
• Evidence of having developed a service
• Sense of humour

Academic Services Officer
Birmingham
Salary: up to £21,000 per annum
Permanent - Full Time

Navitas is a diversified global education provider that offers an extensive range of educational services for students and professionals including university programs and language training.

The Academic Services Officer Role
The Academic Services Officer (ASO) is a critical member of the College team in the administration of the key aspects of the student academic life cycle. Providing highly responsive and pro-active monitoring of student participation and engagement in their studies, the ASO will assist the Director of Academic and Student Services (DASS) in the implementation and delivery of effective timetabling, examination and student attendance systems and processes.

The ASO will support all policies and regulations as they relate to the learning and teaching environment, ensuring each student has the appropriate academic appraisal points and learning experience. Supporting front line Academic Teaching Staff through each College semester will be an important part of the ASO role, from distributing Academic Teaching Staff contracts, schedules and induction to a range of on programme academic support services.

Requirements for the Academic Services Officer position

* Degree with 3 years' work experience within an academic environment
* Academic experience in an HE education focused environment
* Possess knowledge and understanding of the Home Office Tier 4 regulations, CMA and the QAA's Code of Practice
* Have the ability to communicate with staff and students from a diverse range of cultural and educational backgrounds
* Good verbal and written English language communication skills
* Possess an excellent data analysis and management skills( Excel)
* Good team-working skills
* Good understanding of the importance of file management (including electronic files)
* Be able to prioritise duties, and seek clarification and guidance from manager when faced with competing priorities
* Demonstrate sound knowledge of equal opportunity, equity and workplace health and safety principles and ability to implement them at the strategic and/or operational level

For further information about this role, please read the attached information sheet.

Applicants must be able to demonstrate that they are eligible to work in the UK on an ongoing basis. BCUIC is a safeguarding employer and the successful applicant will be required to undergo a DBS check.

What we offer
The Navitas Group offers outstanding long-term career opportunities within the UK and abroad, and is a values driven and an equal opportunity employer. BCUIC reserve the right to fill the position by invitation.

If you feel that you are suitable for our Academic Services Officer position, please apply now.

We have an exciting opportunity for someone to join Barnabas Fund as IT Support Officer at our international headquarters in Pewsey, Wiltshire. This is a vital role, which enables Barnabas Fund to act efficiently and securely, as we support Christians around the world who suffer for their faith. It is an excellent opportunity for you to join a high performing team and to further develop your skills and knowledge in ICT. 

Why Barnabas Fund?

As a world-renowned international aid agency, Barnabas Fund serves the global persecuted Church by channelling practical aid to suffering Christians in over 80 countries who face oppression, discrimination and persecution. This is an opportunity to be part of an organisation that transforms lives for our persecuted Christian family throughout the world.

What will you be doing:

The successful candidate will be responsible for 1st and 2nd line IT support over several countries. You will deliver IT support by installing, monitoring and maintaining equipment and services relating to servers, backups and associated network/telecommunications infrastructure. In this varied role, you will introduce and adapt new software for the purposes of the organisation. This involves developing effective working relationships with external services, and monitoring the performance of current and new software.

The successful candidate will be someone who enjoys collaborating with colleagues in a team, alongside handling their own workload and taking ownership of Barnabas Fund’s IT development. This will also involve seeking ways to develop our IT infrastructure under management direction. You will get satisfaction from performing detailed tasks with precision, but also like the stimulus of new challenges and changing situations. This is a role for someone who has a passion to provide high-quality support to all staff in all areas of IT to raise awareness of the global persecuted church.

What you will need:

Essential:

• Previous 1st and 2nd line IT support experience
• Working knowledge of helpdesk software and procedures
• Good knowledge of operating systems, networking, hardware and software
• An eye for detail, and excellent problem-solving skills.
• Ability to explain problems and solutions clearly to non-technical users
• Ability to manage multiple priorities and meet short-term and long-term deadlines.
• Be both motivated and able to work effectively as a team member and independently.
• Database and reporting for SQL, and specifically for crystal reports
• An IT qualification e.g. Microsoft Technical Associate (MTA), Microsoft Certified Solutions Associate (MCSA) or the Microsoft Certified IT Professional (MCITP)

Preferable:

• Project Management
• Coding and Scripting (Javascript)
• LAN/WAN Infrastructure support
• VOIP Technologies
• Virtualisation (VMWare)
• Working knowledge of Windows/Active Directory
• MS SharePoint 2010.
• Additional IT qualifications e.g. Cisco Certified Network Associate (CCNA)

Salary is dependent on skills and experience.

You will be working within our IT Support Team from our international office in Pewsey, Wiltshire. This is an office-based role.

Any successful candidate will need to be a committed to Barnabas Fund’s Christian ethos, statement of faith and aims. Each candidate must already have the right to work in the UK and have a good awareness of theology, other world religions and current affairs.

We are excited to be working with a well know UK health charity, who are growing their fundraising team. They are now looking for a Senior Supporter Engagement Executive. This is a new role in the organisation, where you will take general responsibility for increasing supporter engagement, with the overall aim of growing the income and long-term support from individuals. You will be responsible for stewardship and communication, the implementation and development of the legacy and in-memory programme. You will also be managing the payroll giving programme, and overseeing the day-to-day management of the online shop. 

For this role, you will need:

• Demonstratable experience in implementing and developing stewardship 


• Understanding of in-memory and legacy fundraising 


• Knowledge of digital fundraising 

Salary: £33,292
Deadline: 9th September 2019

To hear more about the role please call us on 0203 006 2787 or apply online.
If enough applications are received, the charity reserves the right to end the application period sooner. If you would like to have an informal discussion, please visit our website for details.

Supported Housing Officer

Bath

£26,000 per annum

37 hours per week, Fixed term contract until May 2020 

Happy to Talk Flexible Working

Can you deliver exceptional face-to-face customer experiences?

Do you easily build effective relationships with a wide range of people including customers and colleagues, with an ability to influence and negotiate?

Are you comfortable with dealing with challenging conversations, remaining confident and firm, whilst being respectful and considerate?

Do you have the skills to really listen to and recognise what it is that customers really want and be committed to achieving the best possible outcome?

If your answer to these questions is yes, we have an exciting new job opportunity that could be for you.

Background

Our client is one of the largest landlords in the South West and ranked in the top 50 of The Sunday Times Top 100 Best Not-for-Profit Organisations to work for in the whole of the UK.  They care about their colleagues and this is evident in their sense of pride and the tireless work they do to support customers.

With around 13,000 properties in the south west, the majority in Bath, they are about much more than just somewhere to live.  Their experience extends to supporting vulnerable people with thoughtful and effective additional services and improving homes and estates, as well as building new places for people to live.

What you'll be doing

You’ll be working in our supported accommodation service at Pathways which works holistically with young people, supporting them in a planned way to address the barriers they experience in the face of homelessness.

You’ll help to provide a package of resettlement, independent living skills and motivate them to re-engage in education, training or work.

You’ll use your ability to engage, support and motivate people with a diverse range of needs, to prepare for independent living as well as fulfil their personal goals and aspirations.

More about you

You’ll have experience of working in a housing, social care or community environment, with a good understanding of the challenges and issues affecting young people and be keen to join in creating both vibrant and safe places for people to live.

You’ll be highly self-motivated with excellent communication and interpersonal skills. 

You will need to demonstrate the ability to manage voids and complex arrears cases using rent monitoring actions and intensive housing management support.

You will also deputise and lead colleagues in the Team Leader’s absence and have strong problem solving skills as well as excellent attention to detail and ability to meet performance targets.

At the same time you will demonstrate resilience and the desire to work in an interesting environment where no day is ever the same!

Our client will need to take up an enhanced Disclosure and Barring Check for this role which they will do for you when you start.

When and where you'll be doing it 

Participation in an on-call rota to provide out of hours emergency support is required and flexibility will be essential as the hours of work are 37 hours per week on a 5 week rolling shift pattern, including two evenings per week up to 9 p.m, weekends and bank holidays.

You’ll be based in Bath

Our client recognises that as an organisation we are underrepresented in certain areas. Therefore they operate the disability confident scheme to encourage disabled applicants and welcome applications from candidates who are BAME or LGBTQ+.  They also welcome applications from customers.

An exciting new opportunity exists to work for a locally based registered charity in Enfield as a Carers GP Liaison and Support Officer. 

Enfield Carers Centre provides support and advice to unpaid, family carers in the London Borough of Enfield.

Job Summary

You will highlight and increase awareness of carers’ issues within local GP Practices across the borough. Working alongside the existing Carers Hospital Support Worker you will identify and support family carers in both primary and secondary health care settings and raise awareness with health care professionals to help improve the health and wellbeing of carers.

You will also deliver support, training and information to carers relating to primary and secondary healthcare services.

The ideal candidate will have a working knowledge of primary and healthcare procedures and working practices and a good understanding of the issues and challenges that all carers face.

 A car driver with full access to a vehicle is essential.  The role will involve occasional evening and weekend work.

Closing Date for Applications:  17th October 

Previous applicants need not apply

Waking Night Support Worker (Part Time, 4 Month Contract)
Watford, Hertfordshire

About Us

New Hope is a charity that exists to support individuals who are homeless or in vulnerable housing. Providing accommodation as well as group and one-to-one support, we seek to transform and rebuild damaged lives. Founded upon Christian values, we support those of any faith. Our accommodation can sleep up to 66 people every night across three buildings and we are fortunate enough to be able to help over 500 people each year.

We are now looking for three Waking Night Support Workers to join our team on a part time basis for a four month contract (plus training period) and cover shifts throughout the week (see below for details).

Your Rewards

- Salary of £9.31 per hour
- The chance to combat homelessness in Watford
- Develop vital skills and valuable experience

If you are passionate, caring and responsive to people’s needs, this is an outstanding chance to get involved with a charity that is making a real difference and positively impacting homelessness.

We’ll provide you with amazing training to equip you with the skills you need to make a success of your support career and development opportunities after that to ensure you remain engaged and can operate at the forefront of the care sector.

When you join our team, you will be giving back to the people of Watford and the Home Counties. You’ll be forging a career that is making a difference and doing good and most importantly, you’ll be changing lives.

Your Role

As a Waking Night Support Worker, you will be tasked with the smooth running of Watford Winter Shelter, providing an efficient and effective service and a safe, welcoming environment to users.

Specifically, your role will involve:

- Staying awake throughout the night and being available to support service users and answer queries
- Providing face to face contact with service users
- Maintaining a state of awareness of the wellbeing and welfare of users
- Resolving difficult and potentially confrontational situations to be averted, or quickly resolved
- Assisting in the general running of the Watford Winter Shelter
- Undertaking reception, building security and some cleaning duties
- Updating the Service User Database (SUD) with alerts, incidents and contacts
- Dealing with accommodation enquiries over the phone
- Taking referrals and allocating vacancies

About You

Interested? Although no experience is required, to be considered as a Waking Night Support Worker, you will need:

- To be self-aware, compassionate and non-judgemental
- High levels of motivation, great communication skills and an organised approach
- To be willing to learn and able to stay awake all night
- The ability to respond flexibly, confidently and professionally to any challenges that may arise
- To be happy working alongside volunteers and able to take the lead
- To be able to keep good records and ensure that information is passed on through our in-house database or through email

Experience gained within the homelessness sector would be beneficial to your application. A track record of working with clients with drug, alcohol and mental health issues would also be an advantage, as would experience of working in partnership with other agencies and individuals.

Experience of working in a service user led environment would be equally desirable.

Other organisations may call this role Night Support Worker, Homelessness Worker, Care Worker, Social Care Worker, Social Care Assistant, Outreach Worker, Homelessness Support Worker, or Accommodation Support Worker.

These are part time roles, working 28 hours per week across various shifts:

- Sundays and Mondays plus every third Saturday
- Tuesdays and Wednesdays plus every third Saturday
- Thursdays and Fridays plus every third Saturday

Webrecruit and New Hope are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you are ready to start combatting homelessness in Watford as a Waking Night Support Worker, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

We are seeking to recruit a proactive Customer Services Officer to provide a fantastic one stop shop service to our residents, dealing with all day to day tenancy and property related matters including maintenance requests, low level arrears, ASB, allocations, complaints and resident engagement.  This is a new role and will be crucial to our future success, ensuring the service we provide to residents is positive and proactive.  We have a small but dynamic team and this means that you will have the unique opportunity to make a real difference to both PCHA and our residents.

We are looking for a real people person who is a great communicator and is able to build positive and successful relationships with a diverse range of people.  In addition, the successful candidate will need to:

· have a positive outlook and approachable manner

· be customer focussed and able to solve problems

· have experience of delivering a holistic and generic housing management service, ideally gained in a housing association, including the management of arrears, ASB and allocations

· be highly organised, with good admin and IT skills

· be resilient and able to stay calm under pressure

Head of Services and Grants

Central London Based - £55k - £60k Plus bonus and pension

An exciting opportunity has arisen for an exceptional person to head up and lead our Services and Grants team, which numbers circa 14 people. 

Bank Workers Charity (BWC) is the charity that supports the health and wellbeing of the banking community, which numbers almost two million people in the UK. 

It’s a great time to join us. We already support thousands of people every year and our new strategy will see us grow further, raising awareness, expanding our offering and reaching more clients. 

About the role 

The Head of Services and Grants is a pivotal role at BWC. The post-holder manages all day-to-day client operations including our helpline and online enquiries, grant giving activity, client casework, and the contracting and monitoring of our partner services.

Holding considerable responsibility for client access and experience, the Head of Services and Grants manages, plans and predicts client demand – and puts in place the resources we need to meet it, while maintaining our high service standards.

Through a dedicated Service Development Manager, the post manages the development and introduction of new services and service innovations.

As Head of Services and Grants you will be part of our Senior Management Team, with considerable budget accountability as well as the responsibility for setting department KPIs and performance reporting to the Clients and Markets Committee and Board of Trustees.
 

Who we’re looking for

Our ideal candidate is a seasoned manager with experience managing a helpline, working with partner providers, and in administering grants directly to individual beneficiaries. 

As a confident communicator and natural collaborator you’ll quickly gain your co-workers’ trust and build excellent relationships with our many service partners. 

You’ll be a super organiser, with a grip over all our services, but also have the foresight to plan for growth. Experience in service development would be an advantage, as BWC seeks to continually improve our offer to our clients. 

How to apply 

If this describes you, please read the attached applicant pack and apply by sending your CV along with a supporting statement (maximum 2 A4 sides) clearly setting out how you meet the criteria outlined in the job description and person specification.  

Closing Date:10am Monday 30th September 2019 

Recruiting a Trauma Informed Care Specialist Support Worker (12 Month Mat Cover) to join our Mental Health, Homelessness and Complex Needs service in Westminster!

GBP 23,500 per annum plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more

This role is a 40 hour per week.

Hopkinson House is a complex needs service housing 63 residents. This service sits in both the mental health and homelessness pathway. Hopkinson House has adopted the Psychologically informed Environment model and is looking to recruit a Specialist Support Worker to work with our customers concentrating on building relationships, creating a sense of community, and encouraging the participation in activities. At times Hopkinson House can be a challenging environment which requires staff to be resilient, understanding, and committed to supporting customers who display challenging behaviour. The position of Specialist Support worker also comes with a personal training budget of approx. GBP 550 per year for specialist training.

You will provide information, social inclusion and vocational opportunities to support people to recover and stay well; exercise choice and control in their care and lives; and participate on an equal footing in the community. Provision of care and support is also provided to develop a model of re-enablement towards self-advocacy, self-management and empowerment, incorporating the principles and practice of recovery, co-production and peer support. Post holders will deliver trauma informed and asset based support to a caseload of 5-6 service users with needs aligned to their specialism.

Key Responsibilities:

- Key-working the most complex service-users with particular needs aligned with the postholders specialism;
- Create support plans for providing appropriate services based on on-going assessment and reflecting the services and resources available to enable customer to progress in their recovery
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Provide support and access to relevant services to enable customers to continue their recovery and empower customers to self-manage their medication regimes through individual re-enablement programmes and informed decision making
- Undertake support work in partnership with external stakeholders to compliment their interventions, leading on partnering with specialist stakeholders;
- Upskilling staff team in particular area of expertise
- Developing productive relationships with partner organisations to improve service outcomes
- Demonstrate strong commitment to the functioning of the staff team and to support colleagues in providing a high level of service and safety to customers
- Involving customers in the design, development and delivery of the service
- Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
- Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc.
- Being responsible for the handover of key information between shifts
- Provide structured support and guidance to other front line staff in their area of expertise
- To lead groups and activities - offering a range of appropriate therapeutic and recovery focused interactions and activities
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager
- Ensure Look Ahead Health and Safety policies are adhered to at all times and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhere to all the policies and procedures of Look Ahead Care & Support plus those specific to the project including any statutory requirements

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Embraces a Psychologically Informed approach
- Is capable of maintaining unconditional positive regard
- Views challenging behaviour as a support need.
- A strong leader with excellent interpersonal skills
- Socially adept, networks widely, well connected in sector, influential
- At ease in directing others, is assertive and independent minded, will challenge others, and skilled in resolving conflict
- Drives change, enjoys dynamic diverse environments and demonstrates entrepreneurialism, creativity and innovation
- Demonstrates significant levels of emotional resilience and a positive attitude
- We welcome applications from individuals with lived experiences of using services

Skills, Knowledge and Experience:

Essential:

- Up to NVQ Level 3 or equivalent in a relevant area (e.g. psychology, Health and Social Care, Mental Health) or experience in the social care/charity sector.
- Experience building and develop strong professional partnerships with external providers aligned to their specialism

Desirable:

- 2-3 years experience providing targeted recovery focussed support to individuals with needs around trauma, mental health, substance use and dual diagnosis.