Supporter services officer jobs

About Scotland's Charity Air Ambulance
Scotland’s Charity Air Ambulance (SCAA) exists so nobody in Scotland suffers or dies because medical help cannot get there in time. People can get sick or have accidents anywhere and anytime. But in Scotland there are places where urgent medical help cannot reach people. Or help gets there too late. And when lives are at risk every minute matters. As a charity we rely on donations from the Scottish public, companies and communities to ensure that urgent medical help gets to the patient when it is needed, wherever they are and at whatever time of day.

The Role
As part of our strategy for growth and national impact, SCAA is seeking a motivated individual to manage our newly formed Data function, as Data and Insights Manager. This is a hands-on managerial role, which will contribute to both the immediate data management requirements and lead on the development of the longer-term Data and Insights Strategy for SCAA.

The successful candidate will be instrumental in embedding a culture of data-driven decision making, using insights and analysis to support future growth, with a particular focus on fundraising, marketing and supporter engagement. They will ensure the right frameworks and infrastructure are in place to allow for effective data management and data-driven decision-making across the charity.

This role can be fully remote, with the option to work from Perth Airport, where SCAA headquarters are located or our Aberdeen base at Aberdeen Airport, if preferred. Occasional travel to our Perth base will be required for the successful candidate. SCAA supports flexible and hybrid working arrangements—our current approach typically includes two office days per week for those working on a hybrid basis. The usual hours and days of work will be Monday to Friday, 9am—5pm.

About You

Essential

• Significant experience leading data strategy, governance or CRM development in a fundraising, marketing or customer insight environment.
• Strong knowledge of data protection and GDPR compliance, with understanding of DPO responsibilities.
• Demonstrable experience in designing and interpreting data analysis and insights to inform strategic decisions.
• Experience overseeing CRM systems from a strategic perspective, including planning for improvements or new systems.
• Working knowledge of Power BI or other data visualisation tools from a user or strategic oversight perspective.
• Excellent leadership and line management skills, with experience developing staff and building data capability within the wider team.
• Strong communication and influencing skills, with the ability to engage senior stakeholders with complex data insights.
• Project management skills.

Desirable

• Experience within the charity sector, especially in fundraising or supporter engagement.
• Experience working with finance teams on reconciliation and Gift Aid processes.
• Qualification in data protection, data analysis, or a related discipline.

Our Benefits

• Pension: 12% employer’s & 5% employee’s contribution (after 3 months’ service)  
• Annual Leave: 36 days (incl. public holidays) + an extra day for your birthday (and additional days with long service)
• Death in Service benefit: 3 times annual salary
• Optional Private Medical Insurance plan and Cashplan
• Employee Assistance Programme
• Enhanced Maternity/Adoption/Paternity Pay
• Access to Blue Light Card
• Learning and Development Opportunities
• Hybrid Working (minimum 2 days per week in the office)

Selection Process
Interviews will take place at our base at Perth Airport in Scone. First interviews will take place during the week commencing the 9th February 2026 and second stage interviews will take place during the week commencing 16th February 2026.

How to apply
Please refer to the full job pack on our website.

Application deadline is 5pm on Thursday 29th January 2026. Please note that we may close this vacancy early if we receive a sufficient number of applications, so we encourage you to apply as soon as possible.

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

We’re looking for a senior manager, brand marketing to join our team at an exciting time of growth for Breast Cancer Now.  As part of our new 2025-2030 organizational strategy, we have ambitious plans to increase awareness, understanding, trust and engagement, to support the impact we can have for people affected by breast cancer.  To achieve this, we’ve secured significant investment in our brand marketing program and this role will play a key role in making those ambitions a reality. 

The senior manager marketing, brand marketing will lead the brand marketing team and oversee the planning, development, and delivery of our brand marketing program.  This includes managing high-profile multi-channel advertising bursts and fame-driving activations, working closely with stakeholders across the charity, and with our creative and media agency partners.  This role will develop compelling briefs, oversee campaign delivery, and ensure performance is measured and optimized.

The post-holder will also take responsibility for monitoring our brand health - working with research and media agencies to set KPIs, analyse results, and identify opportunities for improvement.

About you

This is an important role for Breast Cancer Now and one which requires a passion for and proven expertise in managing a brand marketing programme, including delivering multi-channel campaigns.

The role provides a fantastic opportunity to work with stakeholders across the charity, and with external agencies to support the creation and delivery of marketing campaigns.  As such, you'll possess strong communication skills and be adept at building positive working relationships with people at all levels. You’ll also be committed to delivering exceptional creative work and have knowledge of brand measurement techniques, working with research agencies and using performance data to monitor and maximise impact. 

You'll be confident line manager with solid project management skills, able to work at pace and manage multiple, competing priorities.  You'll also have experience in setting and monitoring budgets.

Most importantly, you’ll share our passion and ambition to make a significant difference for people affected by breast cancer.

If this sounds like you, we’d love to hear from you!

Job description and benefits

Please download the job description and our attractive benefits package.

Primary location of role and hybrid working

This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.

When applying

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact the Breast Cancer Now Recruitment team

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date 21 January 2026 9 am

Interview date First round interviews (online): Tuesday 27 January 2026, Wednesday 28 January 2026

                         Second round interviews (in person): Thursday 5 February 2026

(Second round interviews to be held at The White Chapel Building, 10 Whitechapel High Street, London E1 8QS)

We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.

The Community Engagement Officer will play a pivotal role in delivering Alzheimer’s Research UK’s Dementia Community Champions (DCC) programme. Launched in 2022, the programme empowers volunteers to share dementia information within communities that are under-served in terms of access to health information and research, and at higher risk of being affected by dementia. The programme has to date focused on South Asian communities in Leicester, Nottingham, and Derby. In 2026, it will expand to include Black African and Black Caribbean communities in East London. As the programme continues to grow, the Officer will have significant scope to support, shape, and develop this important area of work.

Dementia Community Champions are volunteers trained by Alzheimer’s Research UK to deliver events in their communities to increase knowledge and understanding of dementia, brain health and dementia risk factors. They also emphasise the importance of taking part in research in their local communities.

They do this by:

- attending and completing training in dementia, risk factors, and dementia research run by the core ARUK team.

- holding events within their communities to share dementia information.

- sharing leaflets and other resources.

- speaking to local people about their experience of dementia and signposting them to appropriate information and opportunities.

This role will be known internally as Dementia Community Champion – FTC*

Key Responsibilities:

Day to day support of volunteers

· Assist in the recruitment and management of new DCC volunteers, ensuring a smooth onboarding process and volunteer journey.

· Act as a point of contact for DCC volunteers, providing guidance, support, and timely responses to their enquiries.

· Empower volunteers by helping them build skills and confidence to talk about dementia and dementia research, and to engage effectively with their audiences.

· Plan, facilitate, and deliver monthly online meetings. This includes coordinating with volunteers, arranging logistics, addressing queries, and liaising with internal stakeholders.

Comprehensive admin support

· Provide comprehensive administrative support for the programme, including assisting volunteers in organising and evaluating their events.

· Collect key metrics from the programme to monitor progress and evaluate activities.

· Maintain relevant files and documents, ensuring accurate recording of data and adherence to GDPR.

· Ensure activities comply with ARUK’s branding and style guide.

Support the delivery of Dementia Community Champions in underserved communities.

· Assist in the development and delivery of DCC training and ongoing support to volunteers to hold their own events.

· Act as a champion for DCC across Alzheimer's Research UK, effectively communicating the importance, successes and challenges of the programme. Share insights and support colleagues across ARUK in their efforts to reach underserved communities.

· Collaborate with the DCC Manager to produce ongoing evaluation of the programme. Proactively suggest new initiatives and continuous improvements.

What we are looking for:

· Science graduate or equivalent level of education (biomedical or biological subject) or relevant work experience

· Experience of discussing health or research with the public.

· Experience of communicating complex health information in a simple and accessible way.

· Awareness of current topics in dementia and dementia research

· Demonstrated experience in providing comprehensive administrative support for programmes or initiatives.

· Experience of working with and supporting volunteers.

· Project and events coordination experience.

· Effective written and spoken communication skills.

· A confident, friendly, and professional attitude; would feel at ease representing the charity to a range of audiences.

· Willingness and ability to travel independently in the UK and occasionally to work outside of regular office hours when needed.

· Ability to manage multiple tasks, prioritise responsibilities, and meet deadlines effectively, especially in a fast-paced environment.

· The willingness to learn and understand about dementia and dementia research and be able to use learning to effectively train others on topics of diagnosis, treatment and prevention.

· Willingness to work collaboratively with colleagues across different departments, as well as external stakeholders and volunteers, to achieve common goals.

· Openness to adapting to changing circumstances and priorities, as well as flexibility in approach when working with diverse communities and volunteers.

· Ability to understand and empathise with individuals affected by dementia, as well as volunteers who may have personal connections to the cause.

· Dedication to promoting diversity, equity, and inclusion within the programme and ensuring that all volunteers feel valued and respected regardless of their background.

Additional Information:

Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £30,000 per annum, plus benefits.

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 25th January 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.  Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website. 

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

Engagement Officer (Midlands & West)
We are looking for an Engagement Officer to work with members of the UK fire services community in an inhouse, face to face fundraising capacity. This role covers a region reaching from Severn Park in Avonmouth (Bristol), to Staffordshire and across the Midlands and part of Wales.

The successful candidate will ideally be located around the Birmingham area, or within the Mid / West of England, to enable frequent travel across the region to visit stations and training centres regularly. 

Hours: 30 hours per month (equivalent of 6.92 hours per week)
Salary: £5,242.76 per year
Flexible working pattern to allow for planning visits (some evening or weekends required)
This role is homebased with regular travel. 

About Us
We’re the UK fire family’s charity, providing timely clinical care and wellbeing support to members of the UK’s fire services and their families, helping them to adapt to physical, emotional and social challenges to adapt to conditions, injuries and illness and to transition to life after service. 

We provide confidential, personalised support to the whole of the fire services community, whether that’s at our centres, over the phone, online or out in communities.

We are looking for an Engagement Officer who can inspire the Fire and Rescue communities to support Fire Fighters charity and the work it carries out.

The Role
Building relationships with the fire and rescue services in your area, you’ll become an integral part of the local fire services community, you'll work collaboratively with our national team of fundraisers and to help secure much-needed income for the Charity.

You will provide talks to new recruits, making them aware of the services the charity provides for them as new service users, and encourage signups to individual giving schemes. You will work with your team to maximise recruitment, re-engagement and retention of individual supporters.

With a flexible approach, you will be responsible for planning and scheduling your visits to stations, managing and maintaining personal data and recording outcomes on our Customer Relations Management (CRM) software. 

You will need to be able to travel across the region, which includes: Severn Park in Avonmouth (Bristol), Staffordshire and across the Midlands and parts of Wales.

This role is subject to a Basic Disclosure and Barring Services Check.

About You
We’re looking for an experienced fundraiser to join our team. You’ll need excellent communication skills, with the ability to communicate to a wide range of audiences, with the ability to deliver PowerPoint Presentations in a confident, and clear manner.

You'll need good organisational skills with the ability to prioritise workload, and work without close supervision. You'll also need to be competent on standard Microsoft packages, have efficient time management skills and a proficient use of social media and apps. 

This role requires you to be able to travel and occasionally stay away overnight. 

A good knowledge of the UK Fire and Rescue Service community is beneficial, and knowledge of legal requirements relating to Fundraising and Data Protection and Information Security principles is required. 

Why Join Us? 

At Fire Fighters Charity, we value diversity, equity, and inclusion. You’ll be part of a supportive team dedicated to making a real impact.  

We are committed to creating an inclusive workplace where everyone feels valued and respected. We welcome applications from people of all backgrounds, cultures and experiences. If you require any adjustments during the recruitment process, please let us know - we’re here to support you. 

How to apply
Please apply via our online portal.

We reserve the right to close this role early should we receive a sufficient number of applications. Due to the number of applications we receive, we are unable to contact applicants who are not shortlisted for interview. If you do not hear from us within two weeks of the closing date, please assume that your application was not successful this time. 

Closing Date: 26 January 9am 2026

This integral role will provide high-quality administrative, compliance and organisational support across the charity. The Operations Officer will support day-to-day operations, ensuring strong governance, accurate record keeping and systems efficiency all of which will allow the delivery of CHEER’s client and volunteer services.Training will be offered where required (eg: compliance, DBS checking, charity governance).

KEY RESPONSIBILITIES: 

1. CRM management (Beacon) 

• Ensure the charity’s CRM is accurate, up to date and used consistently across the team. 

• Conduct regular spot checks and data quality reviews. 

• Support the transition to CRM-driven reporting. 

• Develop and maintain CRM admin processes, templates and documentation (including user guide). 

2. Governance, compliance & policy administration 

• Maintain organisational policies, procedures, training records and compliance documentation. 

• Schedule reviews cycles and follow up with team/trustees for updates. 

• Maintain accurate HR compliance records for team (DBS renewals, training certificates etc.). 

• Keep governance and compliance well-organised and accessible. 

• Contribute to improving workflows, systems and processes. 

3. SharePoint & digital systems maintenance 

• Lead an overhaul of SharePoint structure to create a clear, user-friendly filing system. 

• Ensure documents are saved, organised, version-controlled and archived. 

• Keep SharePoint updated and functioning well. 

• Support staff with basic digital troubleshooting and liaise with IT support when required. 

4. Memberships, subscriptions & Organisational admin 

• Monitor charity memberships, renewals, insurances, subscriptions, storage costs, licences, software and service contracts. 

• Maintain a central register of renewal dates and ensure timely payments. 

• Support procurement of equipment, supplies and services. 

5. Meeting coordination & minute taking 

• Manage meeting schedules, invitations, and logistics for: 

• AGM 

• Board/trustee meetings 

• Trustee/team meetings 

• Working groups and subcommittees 

• Prepare and circulate meeting papers. 

• Attend meetings, take accurate minutes and distribute them promptly. 

Salary: £27,500 per year, pro rata (£11,000 actual salary). 

Hours: Part time, fixed term 12 month contract, 14 hours per week (0.4 FTE)

Work pattern: Flexible, between Monday-Friday

Start date: ASAP

Location: Remote. With travel to team away days every 2-3 months. All equipment and travel for work will be paid for by the charity.

Reporting to: Head of Support Services

About Pregnant Then Screwed (PTS) 

Pregnant Then Screwed (PTS) is the leading charity working to end the motherhood penalty. Founded on International Women’s Day in 2015, our work is rooted in lived experience and delivered with fearless conviction. We campaign for change, provide support and advice, and build community with working parents across the UK. We do this with rigour, rage, and love.

With a new CEO, we’re now at a pivotal moment in our journey, and we’re looking for someone who’s excited to build with us — shaping what comes next for one of the UK’s most fearless campaigning charities.

The Role

Pregnant Then Screwed’s Tribunal Mentor Programme is a peer-to-peer support service for women and parents taking legal action against an employer for pregnancy and maternity discrimination. We match mentees with volunteer mentors who have been through the Employment Tribunal process themselves for 12 weeks of support through weekly calls. We relaunched the programme in October 2025, and now, with funding from The National Lottery, we are looking for a part time Support Services Coordinator to help us grow and maintain new mentoring matches. 

As the Support Services Coordinator, you will be responsible for recruiting and inducting mentees and volunteers onto the programme and supporting matches throughout their journey. You’ll also drive engagement with the programme, and develop recruitment strategies for potential volunteers and mentees. 

Responsibilities:

• Coordinating the Tribunal Mentor Programme and volunteers. 

• Welcoming new mentee and mentor applicants to the programme through 121 and group calls. 

• Recruitment and engagement of new volunteers and participants. 

• Monitoring our Community WhatsApp groups and responding to enquiries.

• Hosting regularly mentor and mentee online check-ins.

• Researching further support and signposting options for mentees.

• General administrative tasks, including managing volunteer and mentoring data, supporting the Head of Support Services with reporting data and responding to general enquiries. 

• Supporting our Head of Support Services with volunteer training, policy and process development. 

• Supporting other Support Services projects where necessary.

Essential Skills & Experience

• Volunteer engagement - demonstrated through experience managing or coordinating volunteers.
• Diversity, equity and inclusion focus, able to demonstrate a deep understanding of (and confidence in discussing) anti-oppression. 
• Engaging written and verbal communication skills - demonstrated through a proven ability to craft engaging newsletters, social posts or discussion prompts.
• Mentee and mentor growth and retention - demonstrated through experience in growing and sustaining a befriending or mentoring programme (or transferable skills from other types of service user engagement)
• Technologically proficient and confident - demonstrated through experience using Beacon or other CRM systems and digital work tools. 

Please note this job description is not exhaustive, and you may be required to take on additional responsibilities that are within scope of the role.

What We Offer 

• Flexible working is embedded in our culture with employees working different hours, and days of the week. 

• 34 days annual leave, including statutory bank holidays. This is pro-rata for part-time staff. 

• Paid leave between Christmas Day and New Year’s Day.

• Two paid ‘Wellbeing Days’. These are days that can be booked off with no notice and no questions asked. 

• Five days’ paid leave to care for dependents. These can be used when a dependent is unwell, for settling in days at nursery or school, or for activities such as sports day or school plays. 

• After two full years of service, employees are entitled to an additional day of paid leave for every additional year, up to a maximum of three additional days.

• Participation in a comprehensive workplace pension scheme with contributions from the organisation of 4%.

• Enhanced maternity, paternity and adoption pay. Maternity and adoption leave is paid at a rate of 100% for 20 weeks, 50% for the next six weeks, and then statutory for the remaining time. Paternity is paid at a rate of 90% for six weeks. 

• Employees work from home, with an in-person team away taking place every six - eight weeks (locations vary). 

• It is expected that all employees will engage in at least four days of training per year. Mandatory training includes: GDPR, Health and Safety, Equality and Diversity and Safeguarding training.

• All employees will be provided with a company laptop, riser, monitor, mouse and mouse mat should they need, plus £100 to spend on other office set-up needs, including stationery where necessary.

Ready to help us shape a fairer world for working mums and parents? Here’s how to apply:

Step 1: Answer our screening questions and upload your CV via CharityJob. You will need to apply by 11pm on Sunday 11th January 2026

Step 2: Shortlisted candidates will be invited to an online interview, which includes preparing a 10 minute presentation, and Q&As. We envisage interviews taking place in the last week of January or first week of February.

Are you passionate about building meaningful relationships and creating lasting impact through philanthropy? The University of Strathclyde is seeking a dynamic and experienced Donor Experience and Legacies Officer to lead stewardship and engagement for our major donors, scholarship supporters, and legacy pledgers.

This is a unique opportunity to shape donor journeys across multiple giving areas - from transformative scholarships and legacy gifts to major donations supporting research and teaching. You’ll work closely with inspiring students, academics, and colleagues across the University to deliver compelling donor communications, events, and impact reports that celebrate generosity and deepen engagement.

Brief Outline of Job:

To lead and deliver donor stewardship and engagement strategies for major gifts (donor gifts of £100k+), scholarships (UG and PG), and legacy giving. This includes creating compelling donor communications, managing cultivation events, and developing stewardship plans that support repeat giving and long-term relationships.

Major Gifts: Support the cultivation and stewardship of donors giving £100k–£1M+, including designing and delivering bespoke impact reports for major donors, organizing donor meetings, campus visits and events in collaboration with the Major Gifts team.

Scholarships: Support the development of and delivery of our scholarship fundraising strategy, including producing promotional materials and annual donor reports. Liaise with colleagues across the University to ensure effective scholarship delivery and reporting.

Legacy Giving: Lead the development of a new legacy stewardship strategy, including the introduction of a new giving circle for legacy pledgers, conducting face-to-face meetings with potential legacy donors and creating promotional content and opportunities.

Alumni Fund: Contributing to Giving Day and Alumni Fund Board activities. Support mass donor communications and stewardship initiatives.

Team Leadership: Line management of the Development Assistant and deputising for the Individual Giving Manager when required. 

If you’re a creative communicator, strategic thinker, and relationship builder with a flair for storytelling and donor cultivation, we’d love to hear from you.

TRC Sexual Abuse & Rape Support Greater Manchester is seeking a committed and experienced professional to join our team as Services & Operations Manager.

Based across our sites in Trafford, you will provide clinical and operational oversight of TRC’s service areas (counselling, ISVA, helpline & digital, and Pathfinder) and provide direct day-to-day service management. You will also lead on safeguarding, act as a line of support between the services and the CEO, and coordinate TRC's client-facing centre.

This is an exciting opportunity to support our trauma-informed services for survivors of rape and sexual violence. 

Do you want to make a real difference in the lives of older and vulnerable people in our community? Are you a strategic, values-driven leader looking to make an impact?

At WECHI, our purpose is to support older people to remain living comfortably and independently in their own homes for as long as they choose. If you are passionate about applying your skills to a meaningful cause, the Head of Central Services role offers a unique opportunity to lead and make a difference, guided by our values of care, respect, integrity, and collaboration.

In this senior leadership role, you’ll work closely with the CEO, Management Board and management team to shape our financial strategy, strengthen governance, and ensure effective management of our people, data, IT and facilities functions. This is a fantastic opportunity to bring your expertise to an organisation with a big heart, a strong social purpose and a team that genuinely cares.  

What you’ll lead on

Strategic Finance & Planning

• Lead the development of financial and commercial strategies that support WECHI’s long-term vision.
• Oversee annual budgets, forecasts and business planning.
• Provide clear, insightful financial information to support Board and Executive decision-making.

Financial Management & Reporting

• Lead all financial reporting, including monthly reviews, cashflow management, quarterly management accounts, BVAs and year-end accounts (including subsidiaries).
• Manage the annual audit and maintain strong relationships with bankers, insurers and auditors.
• Ensure robust financial controls, policies and procedures across the organisation.

Operational Performance & Growth

• Partner with operational teams to improve performance, efficiency and financial sustainability.
• Provide financial modelling and support for bids, business cases and new service development.
• Contribute to revenue growth, including development of commercial opportunities and private income streams.

Governance, Risk & Compliance

• Act as Company Secretary, ensuring statutory and regulatory compliance.
• Strengthen organisational governance and risk management, including maintenance of risk registers.
• Ensure compliance with data protection, information governance and financial regulations.

Corporate Services Leadership

• Manage the People Support Lead, providing line management and oversight, while working collaboratively to ensure HR compliance, develop people strategy, and coordinate on key operational matters including payroll and budgets.
• Lead IT oversight and the outsourced IT function, ensuring systems are maintained and improved.
• Oversee facilities management and represent WECHI as a Director for Hide Market Management.

For a full description of duties, person specification, and benefits, please see the attached JD.

This is an exciting opportunity for a Head of Central Services to shape the future of WECHI, make a lasting impact, and champion our values of care, respect, integrity, and collaboration. If you think that's you,we’d love to hear from you!

Main purpose of job: To provide emotional and practical support and information to victims and survivors of sexual violence who have reported to the police, or are considering reporting to the police. 

Location: Hybrid: working from home, with regular attendance at CARA premises in Colchester and regular travel across mid and north Essex.

Preferred start date: ASAP (subject to enhanced DBS Check and satisfactory references)

Salary: £32,151 - £34,020 (pro rata).

Contract: This is a permanent contract.

Hours: 28 - 35 hours per week.  

Holiday: 25 days per year pro-rata, plus additional gift days at Christmas.

To apply: Please complete the application form, which can be downloaded from our website, explaining how your skills and experience relate to the person specification.

Application deadline: 9am, Monday 2nd February 2026.

Interviews:  Wednesday 11th February 2026.  

This post is restricted to women applicants under the Equality Act 2010, Schedule 9, Part 1.

Job Description

Independent Sexual Violence Advisers (ISVAs) provide emotional and practical support and information to victims and survivors of sexual violence who have reported to the police, or are considering reporting to the police. 

The role of an ISVA is to support victims and survivors by:

·Ensuring their voice is heard.

·Helping them make the choices that feel right for them.

·Accompanying them to important appointments and to court.

·Supporting them with their next steps after the legal process is over, regardless of the outcome of the case.

If victims and survivors are considering reporting to the police, ISVAs can also help them by:

·Providing impartial information to enable them to make an informed decision.

·Offering an overview of police processes and what to expect if they do decide to report.

·Supporting them in their next steps.

CARA provides an ISVA service to adults, young people and children who have been victims of sexual violence from across mid and North Essex, and Uttlesford.

Most ISVA clients are referred to CARA through the Police or the Sexual Assault Referral Centre (SARC).  Clients can also refer themselves.

Duties and Responsibilities

For all clients

· To liaise with CARA’s Information and Referrals Coordinator and First Contact Navigators in supporting new referrals to the ISVA service.

· To undertake risk assessment and support needs analysis with clients.

· To develop individual service plans to address risks/support needs of clients. 

· To help clients access services to which they are entitled, e.g. through setting up fast-track referral systems to sexual health follow-up services, making referrals to mental health services, assisting with return to work/absence from work arrangements.

· To provide face-to-face and telephone support (non-therapeutic) to clients and their supporters where appropriate. 

· To help clients to develop their own support network.

· To explain criminal, legal and if relevant, civil remedies to clients.

· To provide information in relation to the Criminal Injuries Compensation Scheme.

· Where relevant and with client’s consent, to keep other agencies informed about important changes in client’s situation.

· To consider safeguarding issues and follow CARA’s safeguarding policy and procedures.

If a client reports to the Police

· To support the client throughout their time in the criminal justice system, explaining the procedures and their role and rights within it.

· Subject to local arrangements and their wishes, to support the client at every step; from the provision of their witness statement through to a trial.

· To liaise with the police and CPS on behalf of the client.  To keep them informed about the progress of their case on behalf of the police in line with the requirements of the Victims Code of Practice.

· To participate in case conferences with the police and CPS. 

· To understand and support the need for some clients to access special measures.

General

· To manage a caseload of around 50 clients (pro rata), including adults, young people and children.

· To travel to client meetings in a variety of settings, including outreach premises and clients’ homes.

· To maintain and monitor records, using a purpose-built online database.

· To follow procedures and protocols so that the safety of the client is kept central to any process.

· To note and feedback to other agencies any difficulties clients are having accessing their service.

· To contribute to the development of service policies, protocols, guidelines and strategies within areas of practice as necessary. 

· To develop and maintain effective communication systems with key partners including the police, CPS, HMCTS, social services, education, primary care trust (mental and sexual health), Victim Support, Witness Service, CAFCASS and voluntary sector organisations.

·To participate in team meetings, supervision, training and development. 

·To participate in co-location working within Colchester and Chelmsford police stations.

· To provide specialist advice to other workers and agencies, including participation in the delivery of training sessions.

· To have a clear understanding of the myths surrounding sexual violence, and the trauma and long-term mental health effects it creates, including self-harm, suicidal feelings and suicide attempts.

· To be aware of resources available regarding interpreters, signers etc.

· To attend regular team meetings and to work with colleagues to further the objectives of CARA.

· To adhere in full to all CARA’s organisational policies and procedures, including safeguarding.

· To report to the ISVA Manager, Head of Operations, CEO and Trustees as required, including the production of written reports.

· To be administratively self-servicing.

· To undertake any other related activities as required by the ISVA Manager, Head of Operations, CEO or Board of Trustees.

About CARA

CARA (Centre for Action on Rape and Abuse) works with victims and survivors of sexual violence and child sexual abuse, providing independent, specialist support and promoting and representing their rights and needs. 

CARA is a registered charity working with adults of all genders, young people and children from across mid and north Essex.  We have a head office in Colchester and outreach premises in Braintree, Chelmsford, Clacton-on-Sea, Great Dunmow and Harwich.  We also provide remote services.

CARA seeks to be an inclusive organisation that actively encourages, supports and values diversity amongst both our service-users and our workers.  We wish to create a culture in which discrimination, in all its forms, is recognised and addressed.

You can read more about CARA’s commitment to diversity and inclusion on our website.  We encourage and welcome applications from candidates from diverse backgrounds.

About Synergy East

CARA is part of Synergy East. We work closely with SERICC Rape and Sexual Abuse Specialist Service and Southend-on-Sea Rape Crisis (SOS Rape Crisis) to deliver the contract for the Office for the Police, Fire and Crime Commissioner for Essex for services for victims and survivors of sexual violence and child sexual abuse across Essex.

We are currently looking for a Senior Service Manager to oversee safe houses based in the Swindon area. This role is a chance to combine your leadership skills, compliance excellence and compassion.

In the role you will:

• Lead and Inspire: Manage and motivate a dedicated team, ensuring they receive high quality supervision, training, and support.
• Champion Safety & Quality: Take ownership of Health & Safety compliance, safeguarding standards, and quality assurance measures including CQC and internal audits.
• Drive Operational Excellence: Oversee budgets, payroll, and service delivery with a focus on efficiency and high standards.
• Empower Survivors: Ensure service users receive the care and advocacy they need to rebuild their lives.

What we are looking for:

• Proven experience in team management and compliance within a care or support setting.
• Strong knowledge of Health & Safety, safeguarding, and quality frameworks.
• Excellent communication, organisational, and IT skills.
• Experience in modern slavery support is desirable, but not essential as training will be provided.

About Us

Medaille Trust is one of the leading providers of support to survivors of modern slavery and human trafficking in the UK. We are working to provide refuge and freedom for survivors and fighting to see slavery in all its forms become a thing of the past. The need for this work has never been higher, there are more than 50 million estimated victims of modern slavery worldwide, and over 120,000 potential victims in the UK.

We operate ten safe houses and five outreach hubs, staffed round the clock by specialist staff, working with more than 600 men, women and dependent children each year. We work to raise awareness in the UK and to provide preventive work in source countries. Our Pursue work helps survivors to engage with police and within the legal system to seek justice and to secure convictions against their perpetrators.

Interview Date: TBC

Applications will be reviewed as they are received, and we reserve the right to interview/ appoint before the closing date. Early applications are therefore strongly encouraged.

This role is a subject to satisfactory Disclosure & Barring Service checks.

The ability to drive with a valid licence with use of own vehicle insured for business purposes is essential.

Make a difference every day at Brent Carers Centre

At Brent Carers Centre, we believe unpaid carers deserve recognition, respect, and support — and so do our staff.

Join our team and be part of a warm, inclusive workforce where compassion meets action.

The role of advice, information and advice worker for the adults team contributes directly to improving the lives of unpaid carers across Brent, giving you the chance to see the impact of your work first-hand.

Whether you’re developing new skills, building lasting relationships, or championing carers’ voices, you’ll find your career here both meaningful and rewarding.

About Brent Carers Centre

· We’re a trusted local charity supporting thousands of unpaid carers across Brent.

• Our services range from advice and advocacy to support groups and activities.
• We work closely with health, social care, and community partners to ensure carers are recognised and supported.
• Our team is passionate, diverse, and committed to making Brent a better place for carers.

The Role

• Delivering high-quality support to carers, helping them navigate services and access the help they need.
• Build strong relationships with carers, professionals, and community organisations.
• Contribute to projects that raise awareness of carers’ needs and champion their rights.
• Work collaboratively with colleagues in a supportive, values-driven environment.

What We’re Looking For

• A passion for making a difference in people’s lives.
• Strong communication and interpersonal skills.
• Ability to work flexibly and adapt to changing needs.
• Previous experience giving benefits advice and information.
• Experience in health, social care, or community work (desirable but not essential).

What We Offer

•  Professional growth: Training, mentoring, and opportunities to develop your career.
•  Inclusive culture: A diverse team where everyone’s voice is valued.
•  Impact: The chance to see the difference your work makes every day.

How to Apply

If you’re ready to join a team where compassion meets action, we’d love to hear from you. Apply today and help us champion carers in Brent. Please complete our application form, submit your c.v a long with a cover letter setting out how you meet the person specification.

We are looking for an Internal Support Officer to play a key role in supporting the efficient running of our charity operations and ensuring excellent service delivery across the organisation. Reporting to the Customer Success Manager, you’ll own process development and improvement across the charity, ensuring everything we do can scale easily, as well as providing operational support for a range of activities, including order processing, invoicing, data management, and course administration.

Nurtureuk is a charity that has been working with schools for many years to improve the social and emotional development of children and young people. We help schools remove barriers to learning by promoting nurture in education. 

We believe in a whole-school approach to promote access to education for all. With increasing numbers of children and young people affected by social, emotional and behavioural difficulties inhibiting their progress and limiting their life chances, nurtureuk has developed a range of interventions and support to give vulnerable children and young people the opportunity to be the best they can be. 

With the continued school attendance crisis, rise in exclusions and misunderstood behaviour support, the need for our work has never been greater, and the potential is clear. We have a dedicated team, trustees, and a CEO who is passionate about education and the development of young people.

You’ll help ensure that our internal systems are well-maintained, that information is accurate and accessible, and that processes are consistently followed and improved. You’ll also play a key role in ensuring customers receive a timely, accurate service from order to delivery, helping to underpin satisfaction and retention. This is a great opportunity for someone who enjoys organisation, problem-solving, and supporting others to work efficiently and effectively.

You'll have overall responsibility for keeping our operational systems accurate, efficient and customer-ready, ensuring every transaction and process supports a consistent experience and provides reliable insight.

Operational Administration

• Process customer orders, ensuring all information is accurately recorded on Salesforce and within other key operational systems.
• Arrange the timely despatch of course and programme materials and ensure delegates have timely access to our online learning platform.
• Raise customer invoices and chase overdue payments in line with organisational procedures and timelines.
• Maintain up-to-date and accurate records across internal systems and shared drives.
• Provide administrative support for the delivery of our core courses and awards programmes, including assisting with scheduling, communications, and resource coordination.
• Provide administrative support for the recruitment and development of consultants.
• Provide administrative support for the assignment process.

Systems and Data Management

• Maintain and update order, delivery, date search, and delegate records on Salesforce, ensuring data quality, accuracy, and consistency.
• Support the wider team to use Salesforce and other systems effectively in line with consistent processes.
• Perform regular data checks and audits to ensure high data integrity.
• Maintain the Consultants Drive, ensuring documents are up-to-date, logically organised, and compliant with internal standards.

Process Support and Improvement

• Own the development, implementation and improvement of operational processes to improve efficiency and consistency.
• Identify opportunities to streamline workflows and enhance system use.
• Work collaboratively with colleagues to ensure best practice in data entry, documentation, and operational procedures.

Team and Customer Support

• Provide general administrative support to the Operations Team, including the Head of Operations, Customer Success Manager, Training Delivery Manager, and Systems Manager where needed.
• Respond to internal and external queries promptly and professionally.
• Support cross-team collaboration by ensuring clear communication and sharing of information.
• Provide cover for our Customer Helpdesk during periods when additional resource is needed.

Please see the attached job description and person specification for further details.

We are seeking an experienced Chief Operating Officer / Deputy CEO to help lead our growing organisation through an exciting period of consolidation and development.

You will work closely with the CEO and Trustees, overseeing operations, finance, people, and systems across our six community projects, helping ensure strong governance, sustainability, and impact.

We’re looking for someone with:
• Senior leadership experience in the charity or non-profit sector
• Strong operational and financial management skills
• Experience leading teams and multiple projects
• A collaborative, values-driven leadership style

This role has a Genuine Occupational Requirement for the post holder to be a practising Christian, in accordance with the Equality Act 2010.

How to apply:
Click here to download the Applicant Information Pack which also includes details of how to apply or contact us for further information.