Supporter services officer jobs

For 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers. We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.

By working for FEC, you will become part of a vibrant team living the charity’s values: Expert, Supportive, Passionate, Open and Honest, Resilient, and Collaborative.

​

Brief role description:

​

You will provide support to all new prisoner arrivals at the HMP Millsike reception, ensuring a thorough induction process is completed to include a detailed briefing specific to the support that will be offered to veterans by OpNOVA and the other providers within HMP Millsike.

​

Interested? Want to know more about the Charity? check out our Website.

​Eager to know more the role? Have a look at the Job Description 

​What’s in it for you? Check out our Benefits.

​Have we convinced you to apply? If so, submit your CV and Covering Letter by closing date, Thursday, 13 November 2025 

​Got questions about the role?​Get in touch with the People Team 

​

Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you are an internal applicant, please ensure you have made The People Team aware before applying.

We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process.

​

We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.

​

Kineara has a new vacancy for an experienced Housing Support Worker to join our small and dedicated team in this new project supporting recent granted refugees to find accommodation.

About the project

Set up by Southwark Council, the Homes for Ukraine project supports families and individuals from Ukraine who have been granted visas to live and work in the UK. After an initial period living with host families or in temporary accommodation, the project helps households take the next step towards independence by supporting them to move into private rented accommodation, assisting them in finding employment, and linking them with wider community support networks, while working holistically to ensure their individual needs are met. This approach aims to help Ukrainian households settle and thrive in the UK.

This project will be delivered alongside our Refugee PRS Renters Support Programme in Southwark. We will provide crucial crisis support to vulnerable renters and are looking for a passionate housing support worker to be part of the next phase of the project. You can find out more about the work here.

About the role

We are looking for an experienced, enthusiastic, and energetic support worker to take up a full-time role within our organisation as a Housing Support Practitioner in our small and dedicated team. The role will be based mostly in Southwark, and you will be working in partnership with the Council’s housing officers and resettlement workers, refugee support organisations, community services.

The role involves:

• Coordinate tailored support for each client to find and sustain tenancies and mediating with landlords where necessary.
• Providing housing advice and help find employment. 
• Support access to PRS properties.
• Provide information about housing market and polices.
• Help set up sustainable tenancies.
• Support to increase employment and training opportunities.

About you

• You will have experience of working with individuals with complex needs and comple needs assessments.
• You will be an enthusiastic person who is self-motivated, confident and thrives when working independently with a passion to support change.
• You will have excellent interpersonal skills, experience delivering holistic support, be a solution-minded thinker, have a good understanding of strength-based approaches and be able work sensitively and empathetically with people in vulnerable circumstances.
• You have good knowledge of housing and homelessness policies in England.
• You will also have experience working in a systemic and therapeutic way and ideally have trauma informed training or experience.
• You have experience with keeping records and contributing data for reports and monitoring purposes.
• It is also important to us that you have the competency to work with people from a variety of cultural backgrounds.
• Be able to  work as part of a team and independently, the roles require you to think creatively and use the resources around you effectively.

About Kineara

Kineara is a unique community interest company that supports people in poverty across London who facing barriers to housing, employment and education. We identify and address barriers by providing holistic support for families, vulnerable adults, and school pupils, and deliver intensive one-to-one interventions to those in need of extra help through challenging times. We use holistic, trauma-informed methods, partnership working and a flexible, non-judgemental approach that puts the needs of those we work with first.

HOW TO APPLY: Please send a CV and a cover letter explaining how you meet the criteria for the role. Please also include:

Why you wish to apply for this role

What you would like to gain from this role

Your relevant experience, knowledge and skills, based on the person specification above.

Overview

FearFree delivers services across the Southwest for victims, children and perpetrators of domestic abuse, sexual violence and stalking, with the aim to break the cycle of abuse and support all to live free from fear. We provide trauma responsive support, and this post will be fundamental to ensuring service users, stakeholders and partners experience this in our daily delivery.

The aim of the Interpersonal Trauma Service is to improve the health, wellbeing and safety of people who have been exposed to trauma arising from sexual violence and abuse and/or domestic abuse.

You will work across a specified number of GP practices, to offer support to health professionals working in practices, people who have experience of interpersonal trauma arising from sexual violence and abuse and/or domestic abuse, as well as a service for people at risk of perpetrating abuse.

You and the team will provide training to GP surgeries to improve identification, enquiry, and response for patients. You and your team will also support adults and children who have been impacted by interpersonal trauma with emotional and practical support, focusing on trauma stabilisation. The team will be responsible for facilitating timely access to further appropriate support services where needed.

FearFree is committed to flexible and hybrid working and this role will be a mix of home based and office based, alongside requiring travel to GP practices and for multi-agency meetings and other deliverables.

This role may include evening and weekend work when required.

Key Responsibilities

• To provide specialist, individual and needs-led domestic abuse and sexual violence advocacy and support to patients who are or have experienced, who are referred from participating practices or self-refer, and to provide onward referrals where appropriate. 
• Provide direct assessment, casework support, advice, information, and advocacy through telephone contact, and/or meetings at the relevant practice. 
• Provide support to increase people’s personal safety, and that of any children, and inform them of their rights and options in terms of housing, legal and welfare rights.
• To provide signposting and onward referrals to patients.
• To provide ongoing specialist advice and support around Domestic Abuse (DA) and Sexual Violence (SV) to practice teams. 
• To encourage general practice health professionals to ask patients about their experience of abuse and respond, record, safety check and refer. 
• To provide feedback on case outcomes to referring clinicians. 
• To collect and collate performance and monitoring data for reporting purposes. 
• Provide in-house training and refresher training for general practice teams on understanding, recognising, and responding to DA and SV. 
• Develop good working relationships and liaise with outside agencies where needed.
• Keep accurate records of all referrals received and of work done with or on behalf of service users. 
• Deliver DA and SV training to clinicians and non-clinical staff in participating general practices.
• Develop a good relationship with all general practice staff and work effectively as part of the practice team. 
• Contribute to monitoring and evaluation of the programme collecting required data and producing written reports as requested.

Donor Support Officer (Maternity Cover)

Location: Centre of the Earth, 42 Norman Street, Birmingham, B18 7EP  

Salary: £19,656 per annum, based on 30 hours/week (pro-rata of £24,822 FTE). Salary negotiable depending on experience.

Hours: 30 hours per week  

Contract: Fixed Term Contract

Application Deadline: Interviews will be held on a rolling basis (Please note: We reserve the right to close this vacancy early if we receive a high volume of suitable applications. We encourage you to apply as soon as possible).   

Right to Work: Applicants must have the right to work in the UK. We are not a visa-sponsoring organisation.  

About the Role

The Donor Support Officer plays a key role in supporting the Trust’s ambitions to grow and diversify its membership base. This includes providing efficient administration for individual and corporate donors, delivering high-quality customer service, and helping to strengthen member relationships through proactive engagement and milestone recognition. The role directly contributes to the success of the Trust’s urban nature conservation work by ensuring a positive and seamless experience for supporters.

You’ll be based at the Wildlife Trust’s Head Office at Centre of the Earth, 42 Norman Street, Birmingham, B18 7EP, with some work at our EcoPark site in Small Heath and occasional travel across the region and nationally. 

Key responsibilities

 ·Provide administrative support for membership recruitment and fundraising campaigns such as upgrade campaigns, lead generation campaigns and fundraising appeals.

· Accurate data entry into the Trust’s CRM database, including communication records and changes to payment details, changes to Direct Debits information, gift aid declaration, contact information and marketing preferences. 

· Prepare contact lists of new members and lapsed members, to either complete or coordinate welcome/leaver calls as appropriate

· Provide professional and high-quality customer service when communicating with prospective or active member and donor enquiries including via telephone and by monitoring the membership and other inboxes.

· Complete membership renewal processes including the handling of payment by cheques, cash and credit/debit card payments.

· Collate and issue new member welcome letters, welcome packs and Direct Debit confirmation letters in a timely fashion.

· Issue written and / or oral ‘thank you’ communications to members and donors.

· Stock management of member magazine resources and place orders with suppliers.

· Raise purchase orders for commission-based membership recruitment and process clawback claims accordingly.

· Support with the co-ordination and administration of member-only events such as AGM.

· Comply with the Trusts’ Data Protection Policy and ensuring confidentiality of all donor data.

· Maintain awareness of trends in the fundraising sector – particularly membership.

About You

· Highly organised with excellent attention to detail 

· Able to manage multiple priorities in a busy environment 

· Confident using Microsoft Office, especially Excel and Outlook 

· Strong communication skills and able to work independently 

· Experience in the charity sector is desirable 

What We Offer

· A chance to make a real impact in local communities and the natural environment 

· A supportive and inclusive team culture 

· Flexible working arrangements 

· Opportunities for professional development 

How to Apply

We are interviewing suitable candidates on a rolling basis, so please submit your application as soon as possible. For more information or to apply, visit our website or contact us directly.  

Equal Opportunities

We are committed to ensuring transparent and non-discriminatory recruitment and employment. As a progressive charitable organisation, we champion equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristic. 

In the UK, there are more than 1.3 million disabled children and nearly four million children living in poverty. Variety exists to improve their lives. We believe every child has a right to live their best life and reach their full potential, whoever they are. We fund and deliver life-changing programmes that enhance their quality of life and give children and young people across the UK a better future.

Over the past 75 years we have supported over one million children by funding almost 6,000 Sunshine Coaches, almost the same number of wheelchairs, and giving thousands of grants to individual children, schools, youth clubs and other organisations for specialist equipment. Variety is also involved with a number of capital projects which transform the facilities of hospitals and SEN schools. In addition, each year tens of thousands of children take part in day trips, special events and educational activities as part of our Variety Great Days Out programme and every single day we are improving more young lives. We do it with practical, tangible help. Help that makes a real and immediate difference.

We’re not content to rest on our laurels – we have recently completed a leadership transition that will provide the strategic and operational foundation for the charity to be more effective than ever. We plan to double our income in the next three years and grow our support for children and young people across the UK.

Role Summary

The Finance Officer will support the Finance and Operations team and regional teams with key areas of responsibility around financial administration and general office and governance administration tasks.

Role and responsibilities

Key responsibilities include:

Financial Administration - (95% of role):

Supporting the Finance team with

o Day-to-day financial administration

o Bookkeeping on Xero, raising invoices, chasing debtors, dealing with supplier statements

o Ensuring correct VAT categorisations.

o Tracking expenditure on Xero in accordance with funder requirements

o Processing monthly expenses and petty cash claims

o Responsible for preparation of the weekly payment run (approval max and Xero)

o Day-to-day financial administration

o Banking of cheques

o Managing control accounts for CAF, Charities trust, and Justgiving

o Managing shopify, worldpay, stripe, paypal and other payment processing platforms

o Organising card machines for events

Administration: (5% of role)

Some tasks listed below are less frequent and ad-hoc.

o Opening post and electronic filing

o Weekly franking of post, topping up funds when required and taking post to nearby post office

o Supporting the Director of Finance and Operations with preparation of board and audit committee papers and materials, minutes and actions

o Supporting the finance and operations team with writing and editing documents and presentations and arranging online and in-person meetings as required.

o Overseeing the general email address forwarding queries to relevant team members

Other

o Undertake any other duties that may from time to time be required.

Person specification

Essential

- AAT accounting qualification or equivalent

- Experience within the charity sector

- Experience with Xero accounting software

Other essential:

- IT skills- Knowledge of MS office

- Understanding of VAT

- Experience of donations platforms, stripe, shopify

- An understanding of fund accounting, restrictions and unrestricted funds

- Enthusiastic and creative self-starter.

- Ability to multi-task

Desirable

- Experience of CRMs - Sales force

- Understanding of disability, diversity and equality issues.

Further Information

· Limited travel around the UK may be required. 

· Variety, the Children’s Charity, is committed to safeguarding and promoting the welfare of children and vulnerable adults.

· Proof of eligibility to work in the UK is required.

·9-5pm 3 days per week (Monday, Tuesday and Wednesday, 2 days will be in the office, 1 day work from home).

Equality, Diversity and Inclusion

Inclusion is one of our key values. It is our ambition to recruit great people from diverse communities. We welcome and encourage applications from suitably qualified candidates regardless of age, disability, sex, gender reassignment/identity, sexual orientation, pregnancy/maternity and or marriage/civil partnership status, race, religion or belief.

You will be working with a supportive and knowledgeable team who are regularly in our vibrant office in the heart of Camden, London.

This role will require a DBS check.

Benefits 

· Enhanced Pension (7% contribution from Variety with 2% employee contribution).

· 25 days annual leave plus bank holidays. In addition, after one year's continuous service, an extra 2 days annual holiday for every complete year of service will be added, up to a maximum of five days' extra holiday. (pro rata will apply for part-time)

· 3 additional days between Christmas and new years given as discretionary leave

· Membership to a health and well-being cash plan scheme

·  Life Assurance scheme offering 4 x salary

· Company Sick Pay

How to apply

If you would like to apply, then please submit the following:

1. CV (up-to-date)

2. Cover letter (max 1 page) on why you are interested and how you meet the essential and desirable skills and experience.

Please also advise if you may require any reasonable adjustments for the interview process.

Applications should reach us by 5pm on Monday 27th October 2025, with interviews to be held w/c 3rd November 2025.

We are looking for a candidate ideally to start by December 2025.

Join Gingerbread Family Support as we grow our residential and outreach services and progress a new supported accommodation development. Lead month-end and SORP accounts, build a simple compliance calendar, and turn KPIs and risk into clear Board insight.

The ideal candidate will be proactive in their approach, qualified (or equivalent experience) in charity finance. Plain-English communicator who gets things done on time.

You will need:

· Accountancy qualification (ACA/ACCA/CIMA/CIPFA) or equivalent senior experience in charity finance.

· A strong track record delivering management and statutory accounts, budgets, forecasts and audits in a charity environment.

· Confidence with payroll, Gift Aid and VAT; skilled in Excel and modern finance systems

· Line-manage and support a capable Finance Assistant; work closely with our Head of Services, HR Officer and Maintenance Lead

· Evidence you’ve designed and run a whole-organisation compliance/assurance approach (calendars, owners, evidence, escalation) with on-time returns.

· Experience coordinating KPI dashboards and risk registers that drive action, not paperwork.

· Clear, plain-English communication with non-finance colleagues and Trustees; a calm, organised style; and a focus on getting the basics right on time, every time.

Hours: 37 Hours per week
Flexible working considered

Closing Date for Applications: midnight on Monday 6th November 2025

Gingerbread Family Support is committed to the safeguarding of children and vulnerable people.
All posts are subject to Enhanced DBS.

Would you like to join our small, dedicated, international team to make a difference to the lives of seafarers and their families worldwide by taking the lead on managing our well respected helplines?

ISWAN has recently created this new role, which will be pivotal to further developing our quality service to seafarers. We have seen significant growth in the number and usage of our helplines and now seek to ensure we have a management structure capable of coping with further helpline growth.

As ISWAN’s Head of Helpline Services, you will be responsible for the strategic development, account management and evaluation of all ISWAN helpline services.  

We have no preconceptions about where the successful applicant will come from but you will bring experience of managing multi-channelled helpline operations and best practice as well as planning, measuring and delivering user and client service improvements.

You will need to be capable of working effectively within a complex international context and have sound experience of service development. This is a part-time role (21 hours per week) but we are keen to find the right person and therefore happy to discuss flexible working patterns. We are flexible about where the role is based but you will be managing helpline operations in the UK, India and the Philippines so you will need to be a great team player.

The Community Engagement Officer is an essential role in fostering strong relationships with current and prospective members of the School Library Association community. The postholder will provide frontline support, drive online and in person engagement through outreach initiatives, and contribute to the growth and sustainability of the membership base. This is an exciting opportunity for someone passionate about school libraries, children's books, education, and community-building. An expert communicator, you will be experienced in developing relationships with a variety of stakeholders at all levels and relish a busy role.

Coordinating and supporting our Branch network, you will collaborate on initiatives for development, delivery and new projects as they come online. You will be the first port of call for advice and expertise relating to school libraries and enabling our members to more effectively support their school communities. As resident children’s book expert, you will help with initiatives such as the SLA Information Book Award and member book related events. Supporting the delivery of online and in-person networking events and workshops for members, you will work with your SLA colleagues, in particular the Training and Events Officer, to deliver a high-quality member offer and to ensure member needs are reflected in all offerings. The ability to travel to training and events across the UK is essential. Duties include:

Branch network and member support

• Support the SLA Branch Network and member outreach
• Identify opportunities for developing initiatives to grow and develop the Branch network community, that will deliver on the SLA mission
• Develop strong relationships with local, regional and national stakeholders to support network growth and enable members to take full advantage of all relevant opportunities available to them
• Provide advice for SLA members on all aspects of school libraries, ensuring they are supported and can be as effective as possible in their school communities 
• Drive engagement and development of online communities as part of the branch network
• Coordinate the mentoring scheme and ensure it is promoted effectively, with necessary support and development available to mentees and training for mentors

 Training and events

• Support the development and delivery of a calendar of online and in-person networking and engagement events and workshops
• Represent the association at relevant events and for programmes (e.g., conferences, webinars, book awards)
• Support development of training programmes, toolkits and resources using member insight to inform

Outreach and communications

• Use sector insight to identify opportunities for development of research and other initiatives, maintaining links and horizon scanning
• Provide SLA consultancy aligned with strategic approaches, supporting schools with development of their libraries, reading and information literacy provision to help children and young people reach their full potential
• Contribute to SLA communications such as TSL, newsletters, updates, and promotional materials
• Oversee the book review process in support of TSL, our quarterly journal

An ability to foster collaboration and community engagement will be an important part of this role. All team members contribute to office admin, maintaining member data and general office support.

To be successful in this role you should ideally be able to demonstrate:

• experience of working in school libraries, the education sector and a strong understanding of the education landscape
• strong knowledge of children and young people’s literature across the age ranges
• understanding of the curriculum and teaching and learning outcomes
• experience developing and delivering inspirational training, online and in person
• experience creating training resources, toolkits, teaching and learning activities
• the ability to galvanise and inspire others with flair and creativity
• the ability to multi-task, manage own workload, prioritise and meet competing deadlines
• the ability to work hours flexibly around event and training delivery

The salary for this position is £19, 594.59 (FTE £29,000) for 25 hours per week, and comes with a 6% employer pension contribution.

This is a remote working role, with regular all team meetings which you will be required to attend, in addition to training and events across the UK and online. Working patterns can be negotiated. We strongly encourage candidates of all different backgrounds and identities to apply. Each new role provides us with an opportunity for us to bring in a different perspective and we are always eager to diversify our team. The SLA is committed to building an inclusive, supportive place, where you can do brilliant and rewarding work.

Why work for the School Library Association?

We are in an exciting period of growth in the history of the SLA, with a new CEO, coinciding with the opportunity to influence a new government. Plans to redevelop our offer are in progress and you will have the opportunity to influence new approaches and ways of working. We are a small, friendly team who support each other to deliver an excellent service to our members and passionately believe in the power of school libraries to transform children and young people’s personal, social and educational outcomes.

Annual Leave is 25 days plus bank holidays. We offer free mental health support and counselling sessions and brilliant discounts with a variety of retailers including up to 40% off Vue cinema tickets through our HR partner.

About the School Library Association

The School Library Association (SLA) is an independent charity and membership organisation that believes every pupil is entitled to effective school library provision. The SLA supports all those working in school libraries. We have been representing the school library sector for more than eighty-five years, with membership to the Association thought of as essential to all those who work in and around school libraries. Membership to the SLA provides training, support in advocating with senior leadership teams, incredible discounts and collegiate networking opportunities for everybody working in and with school libraries.

How to apply

To apply please send your CV and a covering letter (no more than one page) detailing the experience you have in relation to the job description, that you can bring to this role, and how your skills align with what we are looking for. Applications without a cover letter will not be considered. We truly appreciate all applications, but due to the volume we receive, we will not be able to provide individual feedback. No agencies please.

Deadline: 10th November 9am. Please note we will be actively interviewing for this role; if you are interested apply as soon as possible as we may close recruitment early if the right candidate is found.

IT & Data Support Officer

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Job Title: IT and Data Support Officer

Location: Based within Islington (Please note, there is no step free access). You will also work flexibly across multiple services including Elephant and Castle, Havering and central office, as well as some home working might be possible

Salary: £28,560

Shift Pattern: 37.5 hours per week Monday to Friday between 09:00 - 17:00. Flexibility may be required as per requirements of the service/department

About the role

We are looking for an IT and Data Officer to join our central team, working in collaboration with our services which are our Independent Approved Premises (IAP). You will maintain and support our data systems and IT infrastructure across our services, responsible for managing CRM systems and supporting with first line IT queries which could include ticketing requests, troubleshooting, technical issues, and liaising with internal and external partners to ensure consistent and timely data reporting.

You will work across multiple projects to ensure performance metrics are accurately tracked and communicated, proactively identifying and addressing any data or system related issues. You will support with continuous improvement for the service and wider organisation.

About you

We're looking for someone who is passionate about IT and data, able to utilise this within a practical working environment. You will be confident in using various tools and software with transferrable skills. We're looking for someone who understands SIG and what we do as an organisation, with a judgement free mindset, and comfortable working within any of our services, able to build good professional relationships with our staff internally, our residents, and external partners. We look for:

• Skills in data input, extraction, and reporting
• Skills in online platforms and systems, ideally Power BI, Trello, Inform, and Microsoft Office
• Familiarity in externally used systems by Ministry of Justice is highly desirable
• Ability to translate and present technical knowledge and information to non-technical teams
• Ability to deliver training to staff at all levels in reference to use of systems and develop training videos/materials
• Working knowledge of business intelligence/reporting and database
• Excellent communication skills and ability to deliver a rounded customer service experience both written and orally, and build effective relationships with others at all levels
• Ability to problem solve, use own initiative, and work in a proactive manner
• Ability to manage own time and determine priorities with competing tasks and meet deadlines
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

We're looking for a passionate and dynamic Grants Officer to join our Fundraising Team. You will help the Grants Manager and Head of Fundraising and Development secure vital income from a growing number of Trusts and Foundations. You will need to be a confident in writing compelling funding applications and have excellent attention to detail. This is an exciting opportunity to contribute directly to life-changing work, develop your fundraising career, and be part of a supportive, inclusive team that's determined to make a difference.

• Permanent, full-time role in the Fundraising Team
• Salary: £31,200-£34,736
• Deadline to apply: 9am Wednesday 5th November 

Are you passionate about using evidence to drive change? Do you want to help shape services that save lives? Join Samaritans as our new Impact and Evaluation Officer and play a vital role in embedding an evidence-based culture across the organisation.

As part of our Research and Evaluation Team you’ll support and deliver high-quality evaluation and impact measurement initiatives. You’ll help us understand what works, why it works, and how we can do better, ensuring our services are grounded in insight and learning.

You’ll work closely with colleagues across Samaritans, as well as academics, consultants, and people with lived experience, to build robust frameworks, develop theories of change, and communicate the difference our work makes.

Contract

• £35,000 per annum plus benefits
• Full Time (35hrs per week)
• 12-month fixed term contract
• Hybrid – Linked to our Ewell (Surrey) office, with an option to work from a shared office space in London Bridge
• In-person working: Meeting in person and working collaboratively are things we value.As part of the Performance and Insights team, you will join three in-person retreats per quarter. Participation to other in-person meetings will depend on need
• We are passionate about flexible working, talk to us about your preferences 

​

What you’ll do 

• Support the design and delivery of impact and evaluation projects
• Conduct evidence reviews and develop monitoring frameworks
• Facilitate theories of change for services and interventions
• Collaborate on ethical, high-quality data collection
• Build internal capacity through training and resources
• Contribute to our annual Impact Report and other communications
• Champion the voices of people with lived experience in all we do
• Ensure all research is conducted in line with our policies

​

What you’ll bring

• ​Strong knowledge of research and evaluation methods
• Skilled in both qualitative and quantitative analysis
• Experience using analysis software packages (e.g. NVivo, R, SPSS, Excel)
• Experience designing and applying theories of change and log frames
• Great communication and collaboration skills
• Project management skills and ability to meet deadlines
• Excellent problem-solving skills with a solutions-focused mindset
• Experience in the third sector or a service delivery organisation (desirable)
• Postgraduate degree in a relevant discipline (desirable)
• Interest in Social Return on Investment (SROI) (desirable)​​

​Job Description and Person Specification attached.

​

Why Samaritans?​

At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.

We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.

You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.​

For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure. You can also visit our careers website to access this.

We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.​

​

Apply now​

If this sounds like the opportunity for you, please apply. You’ll be asked to upload your CV and answer some application questions.​

We kindly ask that you don’t rely on AI tools for your application answers, or to generate interview answers. We want to see your own unique ideas and writing skills. We want your application to stand out from the rest and showcase your own strengths.​

Applications close: 30th October 2025 at 09:00am

Interviews: Friday 14th November 2025

This is an interesting and stimulating opportunity to play a crucial role leading our client services team. The post holder will be responsible for overseeing all client facing activities, using their skills and experience to guide and support those delivering front line services. The creation and maintenance of an atmosphere of acceptance, empathy and empowerment are crucial. Thereby, improving the lives of all we work with.

The Client Services department encompasses our Employment Project, Counselling Service, a wide range of Wellbeing Activities, Bridge the Gap and a Safe Haven facility.

Oakleaf Enterprise has been operating within the local community for 28 years. We practice what we preach and have a generous holiday allowance and staff wellbeing package. 

Main duties & responsibilities

1. Oversee all client facing activities ensuring KPI’s are met, and staff, volunteers and clients are actively supported.

2. Recruit and line manage Client Services department inc. Paths to Success, Bridge the Gap and Safe Haven teams, and ensure staffing level meets funding requirements and client need.

3. Ensure all staff, volunteers and activity leaders have the appropriate DBS checks and training to safely support our clients.

4. Develop, motivate, and support client facing teams alongside researching appropriate training. Including being hands on and supporting with key components of the role such as client reviews and engagement when demand requires.

5. Work closely with statutory providers and VCSE organisations to ensure service delivery and cohesive management of staff.

6. Assist with negotiations at all levels from venue hire to major funders in the development and provision of client facing activities.

7. Provide ad-hoc, on call, operational and clinical support to staff working out of hours.

8. Ensure reporting is completed on time and accurately to the Chief Executive, key funders and Statutory partners.

9. Maintain an awareness and in-depth working knowledge of challenges faced by Oakleaf clients’. Maintaining good working relationships clients and volunteers, ensuring Oakleaf services are in response to their needs.

10. Work closely with fundraising team to develop new services and regularly review and report on existing projects.

11. Maintain an awareness of project end dates and work with the senior management team to create a realistic, achievable and sustainable plans.

12. Ensure the client database is kept up to date and is regularly reviewed and adapted in line with different projects.

13. Work within the senior management team and play a strategic part in ensuring organisation wide decisions are in Clients best interests.

14. Work with accounts to ensure budgets are recorded accurately, all invoices are accurate and assigned to the correct funding stream.

Other

1. Attend fundraising & charity events as required.

2. Ensure the organisations confidentiality procedures are adhered to.

3. Ensure maintenance of a safe & efficient working environment in accordance with current Health & Safety legislation including the Health & Safety at Work Act 1974, COSHH Regulations, Environmental Health & other Directives

4. Perform any other reasonable duties as may be requested by the CEO.

This job description is an indicator of general areas of responsibility & will be amended in accordance with the changing needs of the organisation & in consultation with the post holder.

Join Us in Supporting Families – Be the Heart Behind Our Projects

Job Opportunity: Project Support Officer
Location: Farnham Office. Hybrid working, home and in-person office work and remote, offsite work
Employer: Home-Start Surrey
Hours: Part time, 10 hours a week
Salary: £15 - £16.50 per hour
Contract: 12 months fixed term contract, extension subject to funding

About Us

Home-Start Surrey is a growing, dynamic charity that works with families to give children the best possible start in life. We are now seeking a Project Support Officer to play a key role in supporting our work, with a particular focus on our Dad Matters project – an initiative helping dads build confidence, connection, and support in their parenting journey.

Dad Matters Surrey exists to support dads to have the best possible relationship with their families. We do this by providing 1:1 and group peer support, helping Dads make sense of parenthood, and providing or signposting Dads to mental health support and access to relevant services. Working closely with other professionals, we are able to better support dads in the first 1001 days of their parenting journey.

As Project Support Officer your key responsibilities will include:

• Provide day-to-day support for the Dad Matters Surrey project and other initiatives.
• Coordinate meetings and act as the main point of contact for project stakeholders.
• Take clear, accurate meeting notes and ensure actions are followed up.
• Support our communications and social media, helping us to engage families, volunteers, and partners.
• Contribute to marketing tasks, including producing promotional materials and content.
• Assist with researching funding opportunities and grants, supporting applications that help sustain and grow our services.
• Work closely with staff and volunteers to ensure smooth delivery of projects.

We’re looking for someone who is:

• Highly organised with great attention to detail.
• A confident communicator – both written and verbal.
• Proactive and enthusiastic, with a willingness to take initiative.
• Skilled in using IT, social media platforms, and basic marketing tools.
• Passionate about making a difference for families and children in Surrey.
• Experience in the charity sector or fundraising would be an advantage, but not essential.

What We Offer

• Flexible working hours.
• A supportive, values-driven team culture.
• The chance to make a real, lasting impact on families in your community.
• Gain valuable experience in project support, communications, and fundraising within a respected local charity.

If you’re looking for a role where no two days are the same, and where your skills can help families thrive, we’d love to hear from you.

Deadline for applications: 5pm Friday 17th October
Interviews: Wednesday 29th October

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Home-Start Surrey is committed to equal opportunities and safeguarding children. All roles are subject to an enhanced DBS check and references.

​No agencies please.

Looking to develop your fundraising career and learn all aspects of the fundraising mix?  We are promoting our current Fundraising Officer, so need a new one!

The ME Association is dedicated to supporting people affected by ME/ CFS (Myalgic encephalomyelitis/chronic fatigue syndrome). We fund biomedical research, campaign for change and provide a wide range of support services to help those with ME/CFS.

As Fundraising Officer, you’ll play a vital role in securing funding to help people with ME/ CFS.  You can make a positive difference to thousands of people’s lives.

We are looking for someone who

• has experience of fundraising ideally in community or challenge event fundraising
• has excellent written and verbal skills – with experience of building strong relationships
• Is an open and friendly person who takes pride in being a positive change in the world
• has excellent project management and time management skills
• has experience of delivering against targets
• has a sound understanding of the principles of fundraising including ethical fundraising and GDPR compliance
• has used Raisers Edge or equivalent fundraising database
• has a high level of competence using Microsoft Office software and is able to quickly adapt to new technologies

You will be responsible for:

• Providing a high standard of stewardship for supporters, nurturing existing supporters, thanking donors, and supporting charity events, such as our supporter reception.
• Developing our charity fundraising appeals
• Developing and promoting the challenge events portfolio.
• Keeping the fundraising pages updated, helping to design and produce fundraising materials (flyers and fundraising packs). 
• You will be working closely with the Fundraising and Development Manager and will be required to support the wider Communications team where needed with additional fundraising activities.

This position is home-based with occasional travel for fundraising events.

Initially a 12 month contract, but with the possibility of becoming a permanent position for the right candidate.

A driving license isn’t essential.  Occasional evening and weekend work may be required for events.

The successful candidate will be IT literate, an excellent communicator, highly organised with a strong attention to detail.

A background in fundraising is required, although this could be from intern or voluntary work.  An understanding of ME/CFS is desirable.

A bit more about the role....

Stewardship

• Monitoring the fundraising inbox, acting as a first point of contact for a wide range of supporters and enquirers.
• Developing individual giving income through enhanced communications, great stewardship and supporting on fundraising appeals.
• Nurturing our regular givers and looking for ways to grow our regular-giving donor base.
• Completing thanking processes efficiently for donations.
• Developing and managing tools and resources to support fundraising events such as sending out t-shirts, posters, flyers, donation boxes and fundraising packs when requested.
• Liaising with the communications team to create promotional materials to advertise events through the website and social media channels to increase engagement.

Administration

• Keeping accurate records of all prospect and supporter interactions on our CRM system, Raisers Edge NXT.
• Optimising fundraising and donation opportunities at key charity events, researching and recording information.
• Supporting the Fundraising and Development Manager as and when needed.
• Working with colleagues across, communications and services teams to ensure a smooth flow of information to support fundraising promotion and engagement.

What happens next

If you are interested in applying, send your CV and a covering letter via Charity Job

Covering letters should be a maximum of one A4 side and give examples of:

• experience of fundraising
• building strong relationships
• project management skills
• delivering against targets
• using CRM databases

Interviews with successful applicants will be held online.

This post and final appointment are subject to satisfactory references and an enhanced DBS check.

Good luck!

Jim Morrison

Fundraising and Development Manager

The ME Association