The Hepatitis C Trust has developed projects nationally whereby peers use their lived experience of injecting drug use and hepatitis C, to provide education and training to service users and staff in drug and alcohol, hostel and homeless services. Increasing hepatitis C awareness, access to testing and referral to treatment for people living with hepatitis C.

Are you looking for an exciting new challenge? Do you have experience of working in drug services and with volunteers? Have you been affected by hepatitis C or have you supported anyone who has hepatitis C? We are looking for a passionate and skilled peer lead who has excellent communication and organisational skills. We require a good standard of education and welcome creativity and innovation in all our work.

Working under the guidance of Peer Coordinator, this post will continue the development of the project, recruiting and coordinating peers across Essex Coast and surrounding areas. You will be working in partnership with hepatitis C clinical teams, drug and alcohol services and homeless service providers. The post will coordinate delivery of educational workshops, hepatitis C testing in community settings, ensuring that service users are referred and supported through hepatitis C treatment and care.

This post will require extensive travel across the East of England. The post holder is required to hold a clean driving licence and have their own vehicle for work related travel.

We have an exciting opportunity for a Service Delivery Assistant to join the Norfolk and Suffolk Victim Care team in Norfolk, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 25 days annual leave plus Bank Holidays, rising to 30 days plus Bank Holidays
• Pension with 5% employer contribution
• Enhanced sick pay allowances & maternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based in Norwich.

As a Service Delivery Assistant you will be:

• Providing high quality administrative support to the team and service
• Updating and maintaining manual and computerised systems and records in accordance with the service's internal policies/procedures
• Managing incoming and outgoing mail, telephone and general queries into the service.
• Liaising with referring agencies to improve referral information and the general referral process for victims
• Providing general office administration support which could include photocopying, filing, data entry, ordering of office supplies, processing invoices and raising purchase orders, and administering meetings

You should have experience of working in an administrative role and undertaking a variety of administrative duties in a victim/client focused service area or setting. You should have understanding and knowledge of the requirements relating to confidentiality and data protection. You should have excellent IT skills and conversant with all packages in the standard Microsoft Office suite and case management systems/databases.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.

We looking forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

Are you an experienced engagement / activities professional looking for a new challenge in the military charity sector who wants to make a real difference in the veterans community?

We are looking for a permanent full-time Outreach Officer to contribute their personality, energy, drive, skills and experience to add value to our Blesma Outreach team within the Independence and Wellbeing department at Blesma, The Limbless Veterans.

The role is home-based, being a varied one, focusing primarily on delivering an engaging and blended programme of activities that enhances social inclusion, improves the wellbeing of our members and overcomes the negative impact of disability.   The role requires a person who is a self starter, friendly, compassionate, confident who enjoys taking the initiative, being creative and has a strong commitment to the veterans’ community.  

The role also involves representing Blesma and raising the charity’s profile within the local community across the South. 

The Independence and Wellbeing team works collaboratively across the Association to ensure Blesma’s programmes and services can help our serving Service personnel, veterans and their families thrive and lead independent and fulfilling lives.

Blesma is unique as a membership Association as well as a charity.  Our members are at the heart of all our work, therefore, the impact of the Outreach Officer is highly visible and appreciated in the experiences of our inspirational limbless veterans.

If you are interested, and live within the following post code areas BN, GU, OX, PO, RG, RH, SL, SO or SP please read the attached Job Description and apply with your CV and a Covering Letter detailing why you would be an ideal candidate for the role and how your experience and skills match those detailed in the Person Specification.

Please download a copy of the Job Specification for full details of the role. 

Closing date for applications: Wednesday 15th June 2022 at 1400

Interview date: Thursday 23rd June 2022

We look forward to hearing from you. Thank you for your interest in Blesma, The Limbless Veterans!

Note to candidate: If you didn't hear from us two weeks after the deadline, please assume that on this occassion your application hasn't been successful. 

We’re looking for someone to join our team to help us generate income from smaller trusts and foundations. 

For families facing tough times, a holiday is a much-needed break from the day to day, as well as giving space and time to breathe, and think differently.  Families report feeling happier, creating memories and feeling more confident to face the future. With an estimated 2.2m families in the UK unable to access a break, the need is strong. More funding will help us reach more people – obviously – and this is where you come in.

 This role is important in helping us share the short- and long-term impact of our work with a network of established funder relationships. We currently secure around £150k per year from these relationships through a series of small gifts. We’re keen to build on this by ensuring we continue to communicate, engage and apply for funds from these existing relationships, while also looking to develop relationships, and build a pipeline and timeline for new applications.

You’ll help us prepare for more ambitious multi-year funding bits, but with the support of a contracted freelancer who has expertise in this area.

This is a full-time role. We work on a hybrid basis – for Family Holiday Charity this means around 2 days of collaborative working in our London office (near Borough – more later in the pack) mixed with home working. 

You’ll have a lot of autonomy and ownership to shape and create this role in line with our strategic ambitions – and in line with yours.

If you’re looking for a fresh challenge, where you can build on an established base rather than having to start from scratch, this could be the role for you! 

#NonGradsWelcome #ShowtheSalary

Safeguarding: 

As part of our commitment to safeguarding the families we’re here to help, we follow safer recruitment practice.  This means we will ask you to share details of any convictions you may have had, and we may ask you to complete other pre-employment checks. You may be required to complete a DBS check (at the charity’s expense).  We also run basic searches on social media and through search engines as part of our checking process. 

Our Supported Living Services team supports people with learning disabilities to live independently in the community in both Shared Homes and independent housing in and around the Kingston-Upon-Thames area. 

We provide support to our service users to enhance their quality of life in relation to all areas of need, including health & safety, social interaction, and personal care in line with agreed support plans and an agreed approach to risk management.

We promote independence, choice and empowerment in their daily lives, reflecting their rights to consultation around their care, being an active member of their family and their local community, and opportunities for learning, development and growth.

We are expanding our team, and are looking for someone in our Outreach team who has: 

• · Experience of supporting people with learning disabilities
• · Strong communication and interpersonal skills
• · Commitment to equality and diversity
• · Understanding of barriers faced by people with learning disabilities, and of their rights and entitlements
• · Commitment to best practice, and developing new ways of working effectively to achieve positive outcomes     for service-users

Working pattern: Up to 36 hours per week shift work 

Please apply via submission of a CV

35 hours per week 

Are you excited to help further the engagement of the whole church with its mission priorities?

In this role you will be working closely with the Deputy General Secretary for Mission, providing programme support in the areas of pioneering ministry, ecumenical relations and evangelism and witness. You will manage, deliver, and communicate campaigns and activities and facilitate the engagement of Synods, local churches and other networks.

We are looking for an excellent communicator, used to working in a mission orientated environment with experience of ecumenical relationship building. You will be educated to degree level, or equivalent, with evidence of theological studies. You have a good basic knowledge of Christian theological perspectives in mission, ecumenism and pioneering, able to embrace new ways of being church.

You have good interpersonal, networking and presentation skills. You are a team player with the ability to engage and motivate others. Competence in the use of social media platforms is essential. Experience of working in local and wider church contexts would be a distinct advantage.

We can offer you a flexible and friendly work environment; working from Church House in London and from home is a possibility.  

If you are interested in working for us and can meet the above requirements, please contact us/see our website for an application form (noting that we do not accept CVs).

Closing date for applications: 12 noon, Friday 17 June 2022 

Interview date: Thursday 23 June 2022

In accordance with the Equality Act 2010: Part 1, Schedule 9, there is a genuine occupational requirement for the post holder to be a practising Christian

This post also requires an enhanced certificate from the Disclosure and Barring Service.

BACKGROUND

Since 1933, the International Rescue Committee (IRC) has developed unparalleled expertise in responding to emergencies and helping uprooted communities to rebuild. Founded at the request of Albert Einstein, the IRC offers life-saving care and life-changing assistance to refugees forced to flee from war or disaster.

The International Rescue Committee UK is part of the IRC global network, which is on the ground in more than 40 countries, providing emergency relief, relocating refugees and rebuilding lives in the wake of disaster. Through over 20 regional offices in cities across the United States, the IRC also helps refugees resettle in the US and become self-sufficient.

The IRC is committed to a culture of bold leadership, innovation in all aspects of our work, creative partnerships and, most crucially, accountability to those we serve. The IRC is a tireless advocate for the most vulnerable.

IRC UK

IRC UK were established in London in 1997 to support the organisation’s global activities and particularly to diversify its donor base and be able to better advocate with European policy-makers on behalf of the people we serve. Since its establishment IRC UK has grown rapidly and is now acknowledged for its high-quality project management, technical expertise in governance and rights and economic recovery, and innovative thinking on early recovery and gender-based violence. IRC UK comprises approximately 160 staff. The IRC UK launched its first programme in the UK last year, working in partnership with local councils, to provide integration support to resettled refugees in Southeast England and has since expanded to providing education support to teachers and is now responding to arrivals from Ukraine across England.

 The Purpose of the Role

The Refugee Services Coordinator will oversee the service provision for new arrivals from Ukraine with the goal of providing accurate information and individualized referrals to support refugees in attaining self-reliance. In addition to supervising staff and working directly with clients, this position will be responsible for maintaining up to date knowledge of all safeguarding guidelines and compliance and developing formal partnerships to ensure clients receive a holistic set of services.

Key Working Relationships:

Position supervises 2x Client and Community Outreach Officers. Reports to Head of UK Programmes. Position works closely with the Partnerships Manager, RISE Integration Officers and Refugee Employment Specialists.

Key Accountabilities:

Refugee Service Provision

• Identify ways to address barriers to safety and wellness for especially vulnerable arrivals from Ukraine such as to single-headed refugee households; survivors of domestic violence and gender-based violence; older refugees; refugees experiencing mental health or psychological difficulties; refugees with physical disabilities or medical conditions; and refugees who identify as LGBTQIA+;
• Supervise the provision of Orientation for Newcomers group sessions virtually and in person on everyday life in the UK for new arrivals predominately from Ukraine;
• Support the outreach, recruitment, screening and enrolment of participants for project activities;
• Assist especially vulnerable cases in navigating specialist services and provide one on one support as needed;
• Support Client and Community Outreach Officers with referral and care coordination for clients and ensure proper documentation of services;
• Ensure gender mainstreaming and GEDI considerations to ensure accessibility of programming to a diverse client group;
• Maintain up to date knowledge of all local safeguarding guidelines and ensure program compliance.

Partnership Development

• Oversee the partner mapping process and outreach strategy in order to identify and outreach to services and resources that enable clients to meet their short and long-term goals and facilitate external referrals;
• Develop and strengthen strategic partnerships with local service providers, diaspora groups, legal aid organisations and community organizations, including attending coordination meetings responding to the needs of Ukrainian arrivals;

Monitoring and Evaluation

• Monitor client progress, and ensure tracking of program enrollments, services, and outcomes as required by the program;
• Lead reporting on project activities including ensure tracking of program enrollments, client data and assessments;
• Oversee client and partner feedback collection, regularly reviewing feedback in order to assess programming needs and responsiveness and to make programme adjustments.

PERSON SPECIFICATION

Essential

• Higher education in social work or related field of study;
• Minimum two years of case management experience with similar populations and/or client needs required;
• Knowledge of client safeguarding and protection measures in the UK context;
• Excellent written and oral communication skills: the ability to communicate effectively with colleagues, partners and clients in English;
• The ability to work in a multi-cultural, multi-lingual setting;
• Solid diplomatic and networking skills: the ability to effectively manage a variety of internal and external relationships;
• Experience handling confidential documents and sensitive information;
• Proficiency in using Microsoft Office, experience leading meetings or trainings via online platforms such as Microsoft Teams, Zoom, Skype;
• Solid organizational skills with the ability to juggle multiple tasks, set priorities, effectively manage time, and meet deadlines;
• Experience leading a diverse team;
• Ability to travel regularly throughout the service delivery area   

You must have the right to work in the UK.

The application deadline for this role is 31 May 2022.

IRC UK strives to be an equal opportunities employer. IRC-UK is committed to equality of opportunity and to non-discrimination for all job applicants and employees,  and  we  seek  to ensure  diversity  in  our  workforce  regardless  of  gender,  race,  religious  beliefs, nationality, ethnic/national origin, sexual orientation, age, marital status or disability.

IRC UK welcomes applications from all candidates, including underrepresented groups and refugees who have the right to work in the UK.

IRC UK will ensure that individuals with disabilities are provided reasonable adjustments to participate in the job application and/or interview process, and for essential job functions if appointed to a role. Please contact us if you may need such adjustments.

Are you an experienced Business Services and HR Manager looking for a new challenge in an established charity?  We are looking for a new member of the management team to help lead our dynamic charity through a period of growth and beyond.

LtL will be delivering face to face training to over 1300 schools in the next 12 months. While this post is not an active delivery role, it requires a calm and organised presence within the organisation to remain key to the successful delivery of our projects and programmes in schools and education settings across the UK and beyond.

If you love a job which draws upon a varied skill set and where no two days are the same, then this role could be for you.  The current manager has established a solid foundation of processes that can be grown upon, and leads a team of committed support staff.

Key responsibilities of the role include:  leading on HR, recruitment, IT, payroll and pension management, and GDPR; Ensuring all legal requirements are met; liaising closely with the LtL Accountant  to ensure the smooth and efficient running of the organisation; Line management of administrators and volunteers; Servicing the Board of Trustees; Working with the CEO to manage the Trusts business support team; Budget holder for £100k plus.

For more information about the post and to apply, please download the information here

Please return the equal opportunities form with your application.

Applications must be received no later than  5 pm on Tuesday 7th June, 2022.

Interviews will take place on Tuesday 5th and Wednesday 6th July.

Bromley & Croydon Women’s Aid is seeking to recruit a Child Support Officer (Therapeutic) to provide a high-quality proactive therapeutic service and support to children of victim-survivors of domestic violence and abuse in Bromley.

You will be a domestic abuse specialist who is passionate about providing support to children and young people who are victims of domestic abuse, through targeted 1:1 support and group sessions in refuge along with bespoke activities for children & young people residing in BCWA’s domestic abuse refuges.

You will work with children & young people in a therapeutic manner to explore the issues of domestic abuse, trauma and any other issues they may be facing.

The overall aim will be to ensure the successful delivery of high-quality robust services that provide empowerment and recovery opportunities for children and young people who have experienced domestic abuse and violence working therapeutically by using art, drama, play and creative frameworks.

You will have significant professional experience of domestic abuse, safeguarding children, managing risk and promoting recovery, as well as an excellent working knowledge of the challenges faced by children who have experienced domestic abuse.*

The post will require home working initially, with access to hot-desking at our offices as needed. Flexible working is encouraged at BCWA, with a mix of home and location-based working across our friendly and supportive team. We are all women with families and lives and we understand that flexibility can be crucial in supporting women in the workplace.

As a trauma-informed charity we take mental health and self-care seriously, and offer clinical supervision to our frontline team, monthly staff wellbeing session led by a range of health experts, and access to our comprehensive Employee Assistance Programme. This includes a personalised fitness portal, life coaching, career guidance, counselling, financial advice, nutrition advice and recipes, sessions around healthy sleep, mindfulness & much more.

Employee benefits we offer:

- A friendly, flexible and values-led organisation

- Competitive salary

- 25 days of annual holiday, plus bank holidays (pro-rata for part-time)

- Contributory pension scheme (5%)

- Training to help you perform your role and support your professional development

- Comprehensive Employee Assistance Programme and wellbeing support

If you haven’t heard from us within two weeks from application deadline, please assume your application has been unsuccessful.

We reserve the right to terminate this recruitment process should we receive a large number of applications.

*We are happy to consider expressions of interest or applications from candidates who are not qualified for this role but keen to get into the women’s sector and comprehensive training is available for the right candidate. If you would like to have an informal chat about the role and organisation before applying, just drop us a line.

Female applicants only. In light of the nature of work, the candidate’s gender is considered to be an occupational requirement in accordance with Schedule 9 (part 1) of the Equality Act 2010.

BCWA is committed to supporting and promoting equality & diversity and creating an inclusive working environment. To achieve this, we seek to employ a diverse range of staff from many different backgrounds to better represent the communities we serve.

BCWA are an Equal Opportunities Employer.

Reg. Charity No.1068007.

ISVA Service Support Lead

Do you have substantial experience working with sexual violence clients and vulnerable people?

Is your experience underpinned by relevant qualifications and an understanding of the legal and regulatory environments?

Can you provide visionary leadership to an advisory team, in addition to managing your own caseload?

This service was commissioned by Hertfordshire OPCC to deliver free and confidential practical and emotional support to both children and adults who have experienced rape, sexual violence, sexual abuse including childhood sexual abuse – whether recent or non-recent. 

Benefits: As well as fulfilling work and lots of support from your manager, our client offers a health cash plan covering medical, dental and optical treatments, a 24/7 GP adviceline (including video consultations), discounted gym membership, an employee assistance programme, pension and life cover.

Background:

As Service Lead for Sexual Violence Support, you will manage the development of the team across Hertfordshire, to provide improved accessibility to sexual violence support services for children and adults.

You will provide advice, risk evaluation, support and information to all professionals working with victims of sexual violence, for victims and survivors of sexual violence and the general public. You will also lead in crisis situations and provide advice and guidance on child protection and adult safeguarding issues and information sharing concerns.

Some of the key elements of the post are as follows:

• Support the Service Manager to lead the strategic direction of the Sexual Violence Support Service, ensuring a successful trajectory of continuous improvement
• Be responsible for leading, developing and line managing the ISVA team and Project Administrator to provide a high-quality frontline service to victims/survivors of Sexual Violence, and ensure all relevant commissioned Key Performance Indicators (KPIs) are exceeded
• Lead the operational direction of the service ensuring that the views of the clients inform future developments
• Undertake case audits to ensure that all records are accurate and complete, and lead the team to provide proactive, short, medium to long term support through the criminal justice system, based on thorough individual safety and support (SAS) assessment plans, incorporating risk assessment
• Establish and develop excellent relationships with all relevant commissioners, other stakeholders, ECP managers and SARC 
• Initiate and develop multi-agency partnerships through clear protocols and referral pathway agreements
• Act as a Safeguarding Lead for the Sexual Violence Support Service and support the Service Manager to develop and implement appropriate policies and procedures to support excellence across the Service

Travel:

A full driving licence is required for this role. You must be able to commute within Hertfordshire, and you will need access to a suitably insured car for travel during working hours. We will reimburse mileage incurred during working hours (except for your normal commute).

How to apply:

1) Please read the full job description attached with the vacancy listing (you will be redirected once clicking apply).
2) Please complete our full application form, taking care to use the "Supporting information" field to explain your match to the person specification in our job description.

Please remember to click "Submit" when you have completed the form to your satisfaction, otherwise your application will remain incomplete.

Please don't delay sending your application, since we may consider applications on a rolling basis.

An Enhanced Disclosure check is required for this role.

To assist CYP Service and Development Manager in the implementation of Cruse Bereavement Support CYP Strategy ensuring the highest standards of bereavement support is available to Children and Young People in Wales.  Contributing to the achievements of CYP Service targets by regularly engaging with CYP so that their voices are heard and influence Service development, Wales HUB and online development/content.

Homeless Services Officer

37 Hours per week

Starting salary - £22,478 (11.68 per hour) salary includes £1000 enhancement for participation in on-call duties on a rota basis.

An exciting new opportunity!

Action Homeless are committed to ending the cycle of homelessness and ensuring everyone has a decent and safe place to call home. Our mission is to ensure that no one has to sleep rough on the street in our City. We are passionate about ending street homelessness, and empowering people to achieve higher living standards and quality of life. 

We are looking for people with experience of working with vulnerable adults, you may already be in the homeless sector, or have experience working with adults in challenging situations, and have transferable skills and competencies we are looking for.

This is an exciting opportunity to join a service working towards reducing rough sleeping in Leicester, supporting people to access suitable crisis and longer-term accommodation.

As a Homeless Service Officer you will:

• Work within one of our low, medium or high support services
• You will be responsible for delivering housing related support
• Working with clients to help transition into end stage accommodation
• Work with a strength based approach to help overcome complex issues and create tailored support packages.
• Conduct regular health and safety checks
• Be responsible for rent collection and void management.

A lot of our services operate 7 days per week which may include some evening work or weekend work to ensure that the needs of our clients are fully met.

The job description, person specification and application form can be downloaded from our website actionhomeless. org. uk . The post will come with development and training over the next 2 years to support the complexity of the client group and role.

Closing date: 8th June 2022.

Community Support Officer
Remote, Isle of Wight, South West England
£15,000 pa pro rata (FTE £21,000 pa) plus excellent benefits
25 hours per week
Fixed-term contract (ending 31st March 2023, with the possibility of extension)

The Community Support Officer for our Localities Team will focus and lead on working with and supporting care homes and sheltered accommodations, to adequately support people with a hearing loss.

Raising awareness of the impact of hearing loss and feeding into our strategy to reach more people, you will independently manage your own workload and own key relationships.

You will be responsible for implementing a structure that directly benefits people in care homes and sheltered accommodations and work closely with a team of volunteers.

With experience of managing events and your own workload, you will be able to work evenings/weekends if required. You are able to physically assist clients with hearing aids sensitively, giving clear guidance and taking into account individual wishes and health needs. You are also ready to work for a home-working organisation and have good IT skills, particularly with Microsoft Office applications including Outlook, Excel, Word. The most crucial part is that you want to make a difference in people’s lives and love to interact with various audiences, including volunteers, care professionals and service users.

Communication is a basic human need. Yet most of us know someone who struggles to communicate through hearing loss. It can cause substantial harm to friendships, family relationships, confidence, employability, mental health and life chances.

The RNID (formerly Action on Hearing Loss) is the UK’s largest charity for the 11 million people in the UK who confront deafness, tinnitus and hearing loss every day. Established in 1911, we help people to take control of their lives and live the life they choose, removing the barriers standing in their way. We give people support and care, develop technology and treatments, and campaign for equality. 

We champion the value of difference and equality and celebrate our diverse and inclusive workforce. We actively encourage applications from eligible candidates from BAME backgrounds or who are deaf or hard of hearing. With almost 20% of our employees having a disability we proudly hold Disability Confident Leader status and guarantee an interview for disabled applicants meeting the minimum essential criteria.

Closing date: 9 June 2022.

Interviews: 16 June 2022.

Service Team Leader

We’re looking for an enthusiastic and motivated individual to join the Locality Impact directorate as Service Delivery Coach in the East of England.

Position: Service Delivery Coach

Location: Homebased, East of England with extensive travel across the service areas (West Essex, Hertfordshire, Bedford, Central Bedfordshire and Luton)

Hours: 35 hours per week

Salary: £31,500 per annum (inner London weighting £3,299 per annum or outer London weighting £1,755 per annum may be applied in accordance to where you live)

Contract: Permanent

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 5 June 2022

Interview Date: 13 June 2022

Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

Reporting to the Service Delivery Lead, the Service Delivery Coach will empower Stroke Support Coordinators to take ownership for the continuous improvement of quality and consistency of the services we provide. Whilst a coaching style will be appropriate for many aspects of the role, there will be occasions where strong leadership and management will need to be demonstrated to ensure coordinators are maintaining compliance of the services against organisational and contractual policies and procedures and addressing performance related issues. Coaches may be required to work across locality boundaries.

Your key responsibility will be to support and empower coordinators, through a coaching ethos, to:

• Deliver high quality, person centred, stroke support services, ensuring stroke survivors and their carers receive the best possible support to rebuild their lives after stroke
• Build strong relationships with key stakeholders
• Understand and be responsible for the active monitoring of data quality, reporting and service delivery against their national and local key performance indicators
• Identify gaps and respond to opportunities for service development and growth
• Identify and address capability gaps and build volunteer capacity where required.

The role is also responsible for day to day line management of coordinators.

About You

You will have experience of:

• Supporting remote teams with paid staff and volunteers using a coaching style of management
• Managing performance improvement
• Using relevant knowledge and awareness of health and social care systems, ideally within the stroke pathway
• Championing diversity internally and externally
• Effectively balancing a number of competing priorities
• Using excellent communication skills

This role requires extensive travel across a large geographical locality to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role.

To fulfil the role, you must abode in the U.K and have the right to work in the U.K.

Please submit your CV and a covering letter of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.

About the Organisation

Stroke Association. Rebuilding lives after stroke.

When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.

We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.

We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.

We’re working to improve the diversity of our team.  Because we know that individuality leads to a richer experience for our people and better support for those affected by stroke.

We strongly encourage people from all backgrounds to apply. And we’re particularly looking to increase the number of applications from those with lived experience of stroke and those from under-represented communities. 

Every five minutes, stroke destroys lives. Help us rebuild them and join our team.

In 2019, we developed a bold new corporate strategy so that we can rebuild more lives after stroke and make a bigger difference to people’s lives. To help us deliver our strategy and make a real difference, we are looking to recruit talented people to a number of new roles. If you would like to support stroke survivors to rebuild their lives, we want to hear from you!

You may also have experience in areas such as Service, Service Delivery, Service Delivery Lead, Service Manager, Service Delivery Manager, Locality Impact, Volunteer, Volunteer Manager, Volunteer Coordinator, Volunteer Engagement, Volunteering Manager, Impact, Impact and Engagement, Impact and Engagement Lead, Impact and Engagement Manager, Impact and Engagement Officer, Community, Community Engagement, Social Care, Care, Health, Disability, Outreach, Community Outreach, Programme, Programmes, Stroke, Charity, Impact, Impact and Evaluation, Coach, Coaching, Mentor.