Supporter services officer jobs

General Counsel
Permanent 
Full time (34.5 hours),, we are open to a conversation about how you work these hours 
Location: Split between home and our London Office (with at least 2 days based in the office each week)
Salary Range: £116,000 - £124,000

About us 
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. 

About the role:

As Macmillan’s General Counsel, you will lead all legal, governance and regulatory activity across the organisation. You’ll act as our principal legal adviser, ensuring we operate with integrity and confidence while delivering maximum impact for people living with cancer.

Strategic Legal Leadership

• Advise the Chief Executive, Executive Team and Board on legal, governance and risk matters

• Provide expert legal guidance across contracts, employment, IP, data protection and regulatory compliance

• Lead legal input into transformation, mergers, partnerships and major organisational initiatives

• Oversee safeguarding, serious incident reporting and regulatory investigations

• Apply commercial judgement to balance opportunity and risk

Risk, Compliance & Regulatory Oversight

• Design and embed Macmillan’s risk and information governance frameworks

• Maintain organisational risk appetite, reporting and assurance

• Ensure compliance with GDPR, the Data Protection Act 2018, PECR and ISO27001

• Oversee risk registers, business continuity and crisis management

• Lead whistleblowing, complaints, investigations, insurance and indemnities

Contract & Commercial Management

• Shape commercial models and partnership structures

• Draft, review and negotiate contracts, grants and partnership agreements

• Strengthen contract management systems and templates

Ethics, ESG & Stakeholder Engagement

• Lead Macmillan’s ethics and integrity framework

• Provide oversight of data ethics and responsible technology use

• Support ESG priorities and represent Macmillan with regulators and sector bodies

Team Leadership & Organisational Impact

• Lead and develop the Legal and Governance team

• Build organisational legal literacy through training and guidance

• Manage departmental planning and budgets

• Ensure early legal involvement in organisational projects

About you

We’re looking for someone who:

• Is an experienced senior lawyer with broad commercial, regulatory and governance expertise

• Has a strong track record advising Boards and Executive Teams

• Brings sound commercial judgement and a balanced approach to risk

• Understands data protection, compliance and sector‑specific regulation

• Has significant experience negotiating complex contracts and partnerships

• Demonstrates strong ethical judgement and commitment to integrity

• Is an inclusive, inspiring leader who develops high‑performing teams

• Communicates with clarity and influence at all levels

• Thrives in a collaborative, fast‑moving environment

Recruitment Process 
Application deadline: Sun 15th Feb 2026
First interview dates: Early - mid March 2026

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. 

We welcome applications from everyone who meet the criteria and strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Macmillan. Our Equity, Diversity and Inclusion Strategy here along with our internal employee representation body, ‘Our Voice’ and 8 Employee Network groups help us promote fairness and belonging, becoming an engaged and inclusive organisation for all our people. 

The Royal College of Radiologists (RCR) is looking for a highly organised and proactive Governance and Secretariat Officer to join our dynamic Governance Team.

As one of five Governance professionals at the heart of the organisation, you’ll play a key role in ensuring the RCR runs smoothly. This is an exciting opportunity to support senior Boards and Committees including the Presidents and Vice Presidents while gaining exposure to a wide range of governance activity. 

If you're looking to grow your career in governance and enjoy being at the centre of organisational decision making, this role is for you. 

What you’ll do

• Provide high quality secretariat support to senior Boards, Committees and working groups—preparing agendas, drafting papers and taking accurate minutes.
• Support the Vice Presidents in leading their Faculties, ensuring strong and effective governance processes.
• Coordinate governance activity across the College, following up actions, planning meeting cycles and maintaining accurate records.
• Handle governance queries, draft correspondence and support governance inductions for new Officers and Board members.
• Contribute to cross College governance work, including the AGM, governance reviews and GDPR guidance.
• Build strong relationships with internal and external stakeholders, including senior clinicians, other royal colleges and professional bodies.

What you’ll need

• Experience providing administrative or committee support in a complex or sensitive environment.
• Excellent written and verbal communication skills, with the ability to adapt your style to different audiences.
• Strong organisational skills and the ability to manage competing priorities with impeccable accuracy.
• A clear, analytical approach with sound judgement, discretion and a proactive mindset.
• Ability to build effective relationships and work collaboratively across teams.
• Good working knowledge of Microsoft Outlook, Word and Excel.

Why join us

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (60% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

Purpose of the job

This role creates a positive impact for young people by managing partners through the effective delivery of our youth work programmes, delivering high quality facilitation and training and building excellent relationships across a region to contribute to improvements in our network offer.

Working with Project Mangers across Network Delivery, you will enable the effective delivery of our provision to the youth sector through effective contract management and support for partnerships with Delivery Partners and Grantees. You will deliver high quality training and facilitated sessions, translating curriculum and content into engaging and effective delivery. Working within a specific geographical location you will pro -actively build relationships with organisations and networks and foster connections that will help to unlock youth work for all young people. You will gather insights from across your region to feed into and contribute to the development of our offer to our network.

Key responsibilities

Programme delivery

• Account and contract management of relationships with a portfolio of Delivery Partners and Grantees within your geographical location

• Ensure that Delivery Partners and Grantees understand their programme and grant requirements and are successfully delivering against those

• Support Project Managers in coordinating and administering a range of project activities through the project lifecycle including contracting, onboarding, monitoring progress, event management and delivery and data collection

• Conduct visits to youth organisations engaged in our digital and physical delivery

Facilitation and training

• Deliver engaging and effective facilitation, training and events across both digital and physical platforms.

• Translate curriculum, content and workforce development tools into impactful delivery for youth workers and young people across both digital and physical platforms.

Network Development

• Build knowledge of the provision of support for young people in your geographical location to enable you to act as an effective relationship builder, networker and connector

• Actively engage individuals, organisations and specific networks that can support development of our delivery (e.g., employment networks, regional infrastructure organisations, Violence Reduction Networks)

• Facilitate Delivery and Grantee networks and collaboration spaces as per the requirements of our youth work provision and network offer

• Engage Delivery Partners and Grantees with our network offer and facilitate the embedding of our youth development content and workforce support tools

Experience We're After

• Experience in relationship and contract management

• Experience coordinating activities across several programmes and project simultaneously

• Expertise in facilitation and training particularly in youth development content

• Experience planning, delivering and hosting events

• Experience of operating effectively in a matrix management structure

Why work at UK Youth?

UK Youth is a leading charity that exists to ensure all young people are equipped to thrive and empowered to contribute at every stage of their lives. We have influence as a sector-supporting infrastructure body, a direct delivery partner and a campaigner for social change. As outlined in our 2025 #unlockingyouthwork strategy, we believe youth work is a catalyst for change that young people need now more than ever. We play a unique role in addressing; the lack of investment into the youth sector, the lack of cross-sector understanding of how youth work makes a difference and the limited opportunities to embed effective solutions.

 We are building a movement of change; galvanising likeminded individuals, organisations, government, and businesses from all sectors, to work together and deliver system change for all young people. Together we will create a society that understands, champions, and delivers effective youth.

What we can offer you

We offer a competitive range of benefits, good work/life balance, excellent learning and development opportunities and vibrant organisational culture:

• Flexible/Agile Working

• 27 days annual leave plus bank holidays (pro rata for part time employees)

• Funded training provided in; Safeguarding, GDPR, Information and Cyber Security & Equality & Diversity

• Other training available in support of your personal and professional development

• Pension scheme (currently UK Youth match employee contributions up to 5%)

• Membership of our life insurance scheme which would pay-out up to 4 times your salary

• Employee Assistance Programme to support employees both professionally and personally

• 20% discount off bookings at Avon Tyrrell, our New Forest Outdoor Centre, including camping, lodges and outdoor activities.

• IT equipment provided for the duration of contract

• CycleScheme and TechScheme

How to apply

If you would like to be considered for this fantastic opportunity, please complete an application via our completely anonymised recruitment system provided by Applied which looks to create a fair and unbiased application process for all. Scroll to the top of the page and start your application.

Closing date: Sunday 22nd February 2026 at 23:59 (Midnight)

Provisional Interview Dates: W/C 2nd March 2026

As this role involves working in a regulated environment with young people, any offer will be conditional to satisfactory background checks, which include criminal record check and employment reference.

Title: Driver & Administrative Assistant

Location: Sierre Leone

Contract: 22-month fixed term contract

Salary: Local Terms and Conditions apply

Responsibilities

• Provide safe and reliable transportation for project staff, visitors, and partners.
• Follow the transport plan and scheduling, using the project calendar to manage and confirm transport requests.
• Deliver and distribute project materials, goods, and documents to designated districts.
• Conduct daily vehicle checks, including fuel, oil, tyres, brakes, and general roadworthiness.
• Schedule and follow up on routine servicing, mechanical inspections, and vehicle repairs.
• Ensure timely renewal of vehicle licences, insurance, and other required documentation.
• Maintain accurate monthly mileage records and complete trip logs for all journeys.
• Keep the vehicle clean, well‑organised, and stocked with required safety equipment.
• Report any vehicle issues, incidents, or delays immediately to the supervisor.
• Comply with national traffic laws and organisational driving and safety policies.
• Ensure passengers adhere to safety standards, always including use of seatbelts.
• Support logistics by assisting with movement of goods, loading and unloading where required.
• Represent the organisation professionally when interacting with staff, partners, and community members.
• Carry out additional driving or logistical tasks assigned by the supervisor.

This is a highly varied and involved role and the above is not an exhaustive list of duties or required professional skills. Please see the Job Description for full details.

Jobholder Requirements

As the successful candidate you will be an experienced driver who is organised, methodical and an excellent communicator.

Essential: 

• Valid Class C driving certification and clean driving record and/or VETA VIP driving and able to demonstrate safe driving practices 
• Previous professional driving experience 
• Secondary school certificate
• Physically able to reach, stretch, bend, and sit for long periods of time during daily routine 
• Available to drive for long periods of time and to work at short notice and during unsociable hours as well as occasional over-night stays
• Experience of working with government partners and ministries
• Interpersonal, communication skills
• Able to work well alone 
• Reliable and punctual with dedicated professionalism to job and duties 
• Able to adapt to changing schedules or routines, organised and able to follow a schedule 
• Excellent time management skills 
• Able to assist staff/passengers when needed 
• Focused on customer service 
• A commitment to disability inclusion and diversity
• Able to attend a two-day interview process in Dar es Salaam 

Desirable: 

• Experience of working within an NGO environment 
• Experience with administrative tasks

Closing date:

Next Steps

We anticipate that onsite interviews will take place from 23 February 2026 onwards, and the evaluation process will include a driving test and an eye test.

To apply for this exciting new opportunity, please complete an application via our recruitment portal. We are particularly interested in learning of your motivations for applying.

Due to project deadlines, we are keen to fill this role as quickly as possible so applications will be considered as soon as they are received.

As an equal opportunity employer, we actively encourage applications from all sections of the community. Sightsavers is a Disability Confident Leader and qualified people living with a disability are particularly encouraged to apply.

This is a senior leadership role managing our two flagship frontline services - Antifreeze and Gateway. You will lead 6-8 key workers and 30+ volunteers across two sites, overseeing day centre operations, street outreach, one-to-one keywork, group activities, and strategic initiatives.

As a member of the senior leadership team, you'll shape trauma-informed, dignity-centred services whilst contributing to our longer-term vision of tackling root causes of poverty.  You will develop our services to be ready for new initiatives around housing and community-based support.  In addition, you will have the role of Deputy Safeguarding Lead for the wider organisation.

A requirement of the role is for the post-holder to be a woman and a practising Christian in accordance with the Equality Act 2010.

About Us

Off The Fence reaches out to break the cycle of poverty in Brighton & Hove, ensuring that no one is left behind. We believe in resisting poverty, empowering people, and restoring hope, and we work toward a future where social and spiritual poverty no longer exists. Poverty is complex—it’s not just about finances, but about housing, mental health, education, and belonging. To address these needs, Off The Fence now provides three core programmes, each offering a different form of practical and emotional support. As poverty in Brighton & Hove has increased, so has our commitment. At the heart of our work is a belief that every person deserves dignity, hope, and the opportunity to rebuild their life. 

The Gateway Programme is dedicated to empowering women facing crisis, emotional hardship, or practical difficulties. Our Gateway Women’s Centre is a trauma-informed safe space where our support team offer confidential, one-to-one emotional, practical, and spiritual support. Through drop-ins, an essentials bank, and referrals, we equip women to confidently navigate life’s challenges. Our goal-based workshops and wellness sessions provide opportunities for personal development while creating moments of joy and belonging. Gateway empowers women to rebuild their lives. Whether through restorative care, discipleship sessions, or access to external services, women supported can step into a future of stability, community, and hope. 

The Antifreeze Programme exists to break the cycle of social and spiritual poverty amidst homelessness, providing tangible steps towards a permanent home and long-term stability. Since 1998, Antifreeze has been a safe and warm space for members, offering faith-based, practical support services that restore dignity and hope. At our Day Centre, we provide hygiene facilities (showers & laundry), medical drop-ins, and essential survival provisions to meet immediate needs. Through 1-to-1 sessions, we support members with housing applications, benefits, and financial stability, while goal-based workshops equip them with skills to attain permanent homes and ethical employment. Our discipleship sessions encourage an advanced understanding of the Christian faith, offering fellowship and spiritual growth. To address digital poverty, we offer computer access for job searches and reconnecting with loved ones.

Beyond practical support, Antifreeze fosters healthy community relationships, improves mental health awareness, and helps members move toward ethical employment, reduced reliance on substances, and a forever home.

Main duties

Operational Management

• Oversee daily delivery of day centre, street outreach, keywork, and activities
• Manage £300k budget across both programmes
• Ensure safe staffing ratios through effective workforce planning
• Maintain compliance with H&S, safeguarding, GDPR, and quality standards
• Design and deliver projects aligned with fundraised income

Strategic Leadership

• Establish and drive a strategic vision for both programmes aligned with the Housing First approach
• Lead evidence-based service design informed by client needs and best practice
• Represent OTF at city-wide forums; build partnerships with local authorities and commissioners
• Hold budget responsibility of £300k ensuring financial sustainability
• Provide monthly KPI reports to senior leadership, Board, and funders

Team Leadership

• Line manage 6-8 key workers: supervision, reviews, development planning
• Lead recruitment, onboarding, and training of new team members
• Ensure team has current knowledge of services and frameworks
• Recruit, train, and manage 30+ volunteers across programmes
• Foster a culture of excellence, compassion, and Christ-like service

Client Practice & Partnerships

• Maintain oversight of trauma-informed, person-centred delivery
• Lead faith-based activities, including Bible studies and discipleship
• Champion client voice in service design
• Build relationships with housing, health, and voluntary sector providers
• Support fundraising through case studies and impact reporting

The Multiple System Atrophy Trust (MSA Trust) is the UK and Eire’s leading national charity offering vital support to people affected by MSA.  We are entirely funded through voluntary income. Most of our supporters are already familiar with our cause and need guidance and empathetic stewardship to maximise their fundraising in memory or in support of their loved ones.  

Can you help?  We are looking for a caring, friendly and innovative Fundraising Officer who will be the first point of contact for our donor base and can cultivate long term relationships with them.

Reporting to our Senior Fundraising Engagement Officer this role would be ideal if you:

• Have experience of supporter care and stewardship in the voluntary sector
• Have experience in compassionate communicating (written and verbal)
• Are looking for your next step on the ladder and want to learn about the complete supporter journey in a dynamic, friendly and growing charity.
• Are looking for a chance to use your creativity and enthusiasm to develop initiatives allowing a good degree of autonomy.

With plenty of scope for personal development through on-the-job learning opportunities as well as more formalised training and development, this role provides a unique opportunity to harness the power of fund and awareness raising to support more people with MSA.

Additional benefits: 33 days annual leave entitlement (inc bank holidays), TOIL provided for out of office hours, free eye check-up, free tea and coffee!  

We are a small friendly team at our London office so we are looking for a person who can fit in well and be prepared to go the extra mile.

The role requires some occasional travelling around the UK to our various fundraising events and Support Groups, but own transportation is not needed.

Closing date: 28th February, however shortlisting and interviewing will be done on a rolling basis. If you have not heard from us within one week of the closing date please assume that unfortunately you have not been successful. Interviews will be online in the first instance. 

This is an exciting time for Parkinson’s UK, we want to reach as many people as possible so we can improve life for everyone affected by Parkinson’s. We are looking for people to join our network, make genuine connections, and be part of a larger team that works together to support the Parkinson’s community. 

About the role 

You’ll lead and coordinate our local campaigning work across London. Your work will help the charity improve the lives of people in local communities affected by Parkinson’s. You'll listen to the needs of our local communities and work with colleagues in our wider directorate to do focussed political campaigning work and advocacy. 

Your work will help raise awareness and increase knowledge about Parkinson’s. Through your campaigns you’ll ensure that the voices of people with Parkinson’s, their families and carers are heard.

What you’ll do:

• Be a first point of contact for supporters and campaigners in the local area,who want to improve services in their local area.

• Provide expert advice and support to colleagues and campaigners on how best to challenge and influence decision makers.

• Build close working relationships with our field staff and our local networks.

• Recruit and manage a sustainable network of local campaign volunteers.

• Lead campaigns to ensure everyone with Parkinson’s has access to the multidisciplinary team so they can live well with Parkinson’s.

What you’ll bring:

• Experience of campaigning and an understanding of the basic tools and techniques used in campaigning. 

• Experience of working with volunteers and services users including how best to support them to achieve their campaigning goals.

• Experience in organising events.

• Experience of delivering training to volunteers and staff. 

• Ability to work flexibly, sometimes evenings or weekends.

• Experience of using digital tools to work collaboratively and productively. 

This is an exciting time for Parkinson’s UK and we would love you to join us!

Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.

Interviews for this role will be held on the 5 March 2026, online via googlemeet.

Following this, successful candidates will be invited to meet the Senior Local Campaign Officer in person for a second round interview.

The successful candidate will be required to:

• Live within the geography required (Greater London)

• provide their own broadband service with a minimum download speed of 2Mb 

• have a confidential space in which to work

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

Dimensions is proud to be one of very few social care organisations that are accredited by the Great Places To Work programme in 2025 – now 6 years in a row!

The HR Officer will provide expert support and advice to operational management in all areas of HR whilst consistently demonstrating HR best practice. The HR Officer will be the initial point of contact for all operational HR related matters. 

Occasional travel to team meetings across the region.

Interviews will take place via Microsoft teams.

About the role 

Your main duties will include: 

• Providing first level advice and guidance on HR Policies and procedures, employment law and employee relations issues with the guidance of the HR Services Manager as required
• Advising and supporting Business Support Managers with disciplinary, grievance, absence management, and performance improvement cases.
• Ensure the provision of appropriate, timely and accurate management information to support strategy development, management decision making and improve the effectiveness of HR Services as and when required.
• Review sickness absence and undertake relevant interventions, including referrals to Occupational Health and advice to Managers on phased return.

About you

The successful applicant will have: 

• Qualified or working towards CIPD
• Experienced in developing metrics and reports with data analysis ability
• Excellent working knowledge of Excel, Word and Outlook
• Experienced in supporting managers with ER cases

The rewards

• Up to 35 days’ annual leave entitlement (including bank holidays)
• Staff discount shopping scheme ‘Rewarding Dimensions’
• We offer a salary advance scheme where you can access up to 50% of the money you've earned before payday. 
• Employee Assistance Programme 
• Pension scheme
• Long Service Awards
• Qualification scheme
• Employee recognition scheme 'Inspiring People' 
• Discounted health and dental cover 
• Life Assurance 
• Bike to Work Scheme 
• Season Ticket Loan

Apply now

• We welcome applications from everyone who has the right to work in the UK, and value diversity in our workforce
• As Disability Confident Leaders , we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy - Dimensions has been awarded this symbol by Jobcentre Plus to recognise our commitment towards the employment, retention, training and career development of disabled employees
• We now have British Sign Language (BSL) translated videos for all of our recruitment communications.

The International Prader-Willi Syndrome Organisation (IPWSO) is seeking a talented and motivated CEO who will deliver our organisational strategy which aims to improve the lives of all those affected by a rare genetically determined disorder called Prader-Willi syndrome (PWS). 

The role of CEO at IPWSO is both challenging and rewarding. You can help deliver change for people affected by PWS from across the globe by helping us build solidarity, promoting scientific reasoning and research, helping to foster new relationships, supporting our members, and striving for equality for everyone affected by the syndrome.

You will work alongside passionate volunteers and experts in PWS from across all continents and with a skilled and small staff team based in the UK. We are all dedicated to making a tangible difference!

For the full person specification and the JD, please refer to the attachment below.

#CEO #Chief Executive #Chief Executive Officer 

Your Park Bristol & Bath uses parks to deliver positive social change. We work across three themes: health, access and nature. Through our Roots to Wellbeing programme, we support people struggling with their mental health to build confidence, connection and resilience through nature-based group sessions.

We are now looking for a skilled and compassionate Senior Health & Community Officer to lead delivery of Roots to Wellbeing across Bristol and Bath

About Roots to Wellbeing

Roots to Wellbeing is our Green Social Prescribing programme. We run 18-week rolling programmes in parks, supporting people who are experiencing poor mental health or finding life challenging. Participants take part in activities rooted in the University of Derby’s 5 pathways to nature connection, including nature walks, mindfulness, creative practice and practical conservation work

This role is about more than running sessions. It is about building trust, creating safety, and helping people who may never have felt parks were “for them” to develop a meaningful relationship with nature and community.

The role

You will:

• Build and maintain strong referral partnerships

• Triage referrals and ensure sessions are accessible and inclusive

• Plan and deliver weekly nature-based wellbeing sessions

• Line manage a Nature Co-Facilitator

• Support monitoring, evaluation and reporting

• Work in parks across Bristol and Bath

This is a practical, people-facing role. You will be outdoors in all seasons and confident facilitating groups with complex needs.

We are looking for someone who:

• Has at least two years’ experience working directly with people with mental health and complex needs

• Has delivered group-based nature or eco-therapy activities

• Understands green social prescribing

• Can build strong, trusting relationships with participants and partners

• Is organised, emotionally intelligent and solutions focused

A qualification in mental health and line management experience are desirable. An Enhanced DBS is required

What we offer

• Home-based contract with access to office space at Engine Shed

• 25 days annual leave pro rata, plus your birthday off and office closure between Christmas and New Year

• Nest pension after probation

• Employee Assistance Programme

• Flexible working

• A supportive team committed to inclusion and lived experience

Diversity and inclusion

We want our team to reflect the communities we serve. We particularly welcome applications from Disabled people, people from visibly ethnic minority backgrounds, carers and people from low income households.

We operate a guaranteed interview scheme for Disabled and visibly minority ethnic candidates who meet the essential criteria

You do not need to meet every single desirable criterion. Potential matters to us.

How to apply

Apply via CharityJob with:

• Your CV

• A covering letter (maximum two pages) explaining how you meet the person specification

Applications close at midnight on Sunday 1 March 2026.

About Muscular Dystrophy Support Centre (MDSC)

Muscular Dystrophy Support Centre (MDSC) is a regional charity supporting people affected by muscular dystrophy and related neuromuscular conditions. We deliver a growing portfolio of health, wellbeing and community-based services, underpinned by strong values, lived experience and a commitment to quality.

The Role

We are seeking an experienced Head of Delivery to provide inspirational operational leadership across our services. This is a senior leadership role responsible for ensuring high-quality, compliant and sustainable delivery, while supporting growth, innovation and continuous improvement.

Working closely with the CEO and Senior Team, the postholder will embed a strong performance culture, champion service-user involvement, and ensure services meet regulatory, contractual and organisational requirements.

Head of Delivery JD

Key Responsibilities

• Provide strategic and operational leadership for MDSC’s service delivery portfolio
• Lead and manage delivery teams, ensuring consistent, high-quality performance
• Oversee safeguarding, risk management, health & safety and regulatory compliance
• Develop and maintain quality systems, audits and performance frameworks
• Champion meaningful service-user involvement and co-production
• Lead service development, mobilisation and change management initiatives
• Build productive relationships with commissioners, funders and partners
• Oversee service budgets, financial planning and sustainability
• Support staff development, supervision and performance management

About You

You will be a confident operational leader with significant experience in health, care or disability services. You will bring strong people management skills, financial acumen and a clear understanding of quality, compliance and performance management in regulated environments.

You will be credible with commissioners and partners, comfortable leading change, and committed to ensuring services are shaped by the people who use them.

What We Offer

• A senior leadership role with real influence and responsibility
• The opportunity to shape and grow impactful services
• Supportive, values-driven organisational culture
• Pension contribution
• Annual leave entitlement plus bank holidays
• Ongoing professional development

Safeguarding

This role is subject to a probationary period and an enhanced Disclosure and Barring Service (DBS) check.

Business Operations Assistant

Hours: Full time, 35 hours per week
Contract type: Fixed term (12 months)
Salary: £27,500
Reports to: HR Lead

About the role

This is a great opportunity for someone at an early stage of their career who is looking to build experience across operations, HR, governance and project support within a supportive charity environment.

As Business Operations Assistant, you will provide hands-on administrative and coordination support across the organisation. You will work closely with colleagues in Business Operations and across Tommy’s, gaining exposure to a wide range of activities including office coordination, HR processes, governance record-keeping, project administration and basic finance administration such as processing invoices and raising purchase orders.

You will be supported to learn new systems, build confidence and develop practical, transferable skills, while playing an important role in keeping the organisation running smoothly.

What you’ll be doing

Operations administration

• Processing incoming post alongside the data team

• Responding to general enquiries via phone and email, signposting as appropriate

• Providing cover and support for shared external mailboxes, including data protection and accounts

• Delivering general office administration, including filing, data entry, ordering office supplies and managing office equipment

• Supporting financial administration, including raising purchase orders, coordinating invoices for payment and reconciling credit card statements

• Supporting the Office Manager with health and safety compliance

• Assisting with internal meetings and events

• Supporting the COO with administrative tasks as required

• Handling confidential information responsibly and in line with GDPR requirements

Governance support

• Providing administrative support for governance policies, procedures and processes

• Maintaining accurate and up-to-date Trustee records, documents and registers

HR & People support

• Supporting the upkeep of HR processes, guidance and tools

• Helping to maintain HR templates, checklists and the HR SharePoint folder

• Assisting with improving HR workflows and identifying opportunities to streamline administration

• Providing coordination and administrative support to the HR Lead and wider organisation in delivering the People Plan

Project administration

• Providing administrative support to the office refurbishment project, including coordinating with suppliers, the project team and staff

• Supporting a range of Business Operations projects, including meeting coordination, supplier liaison and finance administration

About you

You don’t need to have done all of this before. We are looking for someone who is organised, reliable and keen to learn, with a genuine interest in building experience in operations, HR or office-based roles.

You will bring:

• Some experience in an administrative, office or support role (paid, voluntary or placement)

• Strong organisational skills and attention to detail

• A friendly, approachable and professional communication style

• Ability to prioritise tasks and manage your time effectively

• Willingness to learn new systems and processes

• Good IT skills, including Word, Excel and PowerPoint

Why join Tommy’s?

This role offers a valuable opportunity to gain broad exposure across a charity’s operations, working closely with experienced colleagues in HR, finance, governance and project delivery.

How to apply

Candidates should apply via CharityJob and include a CV and a cover letter (maximum two sides) explaining your motivation for applying and what you hope to gain from the role, as well as the skills and experience you would bring.

Please also complete the diversity monitoring form as part of your application.

Property Services Officer/Coordinator – Damp & Mould/HHSRS (Awaab’s Law)

Location: East Midlands (hybrid)
Rate: £16-£20 per hour Umbrella DOE
Contract: 6-12 weeks

The role

We’re looking for a proactive Property Services Officer to support the delivery of safe, compliant homes, with a strong focus on Awaab’s Law, damp and mould, and HHSRS compliance.

You will coordinate repairs, compliance works and void property repairs and improvements, working closely with surveyors, contractors and housing colleagues to ensure works are delivered on time, to standard and in line with service level agreements.

Key responsibilities

• Support the management of damp and mould cases, tracking actions and timescales in line with Awaab’s Law and HHSRS
• Coordinate responsive repairs, compliance works and property repairs, ensuring completion targets and SLAs are met
• Liaise with contractors to ensure works are delivered efficiently and to the required standard
• Monitor progress, chase outstanding actions and escalate delays or quality concerns where needed
• Maintain accurate records, compliance documentation and audit trails
• Assist with contractor compliance checks and invoicing processes

What we’re looking for

• Experience in property services, housing repairs, voids or maintenance coordination
• An understanding of damp and mould, HHSRS and housing compliance (or willingness to learn)
• Experience working with contractors and managing multiple workstreams
• Strong organisational and communication skills
• A customer-focused approach with a commitment to safe, healthy homes

Our client is a leading Child and Adolescent Psychotherapy and Counselling training organisation and therapeutic services provider based in North London. They provide high quality, low-cost psychotherapy and counselling to children, young people, parents and families in over 35 schools and organisations in London and the South East as well as from their London-based therapeutic and training centre ‘The Bothy’. At an exciting time of change, the organisation are now looking to recruit a dynamic new Head of Services to oversee the efficient delivery and development of their therapeutic services.

As Head of Services you will be responsible for leading on the delivery, development and growth of the organisation's therapeutic services. You will oversee a small, tight-knit team (comprising of office staff, as well as a Clinical Lead and a School Liaison Coordinator), leading on administrative, marketing and budgeting for the entire service.  You will update and implement policies across the organisation to meet standards in the field of therapeutic provision and mental health services. You will also liaise with external agencies, statutory and non-statutory organisations and schools, nurturing relationships, identifying new clients and securing new contracts in order to develop additional revenue streams and ensure the financial sustainability of the Centre.

To apply for this role you will be a supportive leader with significant experience of overseeing staff and service operations previously. You will have an awareness of children mental health services (CAMHS) and related settings such as education, social care, health, public sector, and will be confident working in partnership and building relationships with a variety of external agencies. You will have the ability to think strategically and creatively with a solutions-focused attitude and will have knowledge of safeguarding processes. A recognised child psychotherapy qualification with UKCP or ACP training organisation would be an advantage.

In order to apply please initially submit your CV in the first instance. Should your experience be suitable, we will then arrange a suitable time to fully brief you on the role.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Victoria Savva at Prospectus.

Please note this is a full-time role and will be based on-site at the organisation's offices in North Finchley.