Supporter services officer jobs

We are currently looking for a Senior Service Manager to oversee safe houses  based in Liverpool, Manchester and Halton areas. This role is a chance to combine your leadership skills, compliance excellence and compassion.

In the role you will:

• Lead and Inspire: Manage and motivate a dedicated team, ensuring they receive high quality supervision, training, and support.
• Champion Safety & Quality: Take ownership of Health & Safety compliance, safeguarding standards, and quality assurance measures including CQC and internal audits.
• Drive Operational Excellence: Oversee budgets, payroll, and service delivery with a focus on efficiency and high standards.
• Empower Survivors: Ensure service users receive the care and advocacy they need to rebuild their lives.

What we are looking for:

• Proven experience in team management and compliance within a care or support setting.
• Strong knowledge of Health & Safety, safeguarding, and quality frameworks.
• Excellent communication, organisational, and IT skills.
• Experience in modern slavery support is desirable, but not essential as training will be provided.

About Us

Medaille Trust is one of the leading providers of support to survivors of modern slavery and human trafficking in the UK. We are working to provide refuge and freedom for survivors and fighting to see slavery in all its forms become a thing of the past. The need for this work has never been higher, there are more than 50 million estimated victims of modern slavery worldwide, and over 120,000 potential victims in the UK.

We operate ten safe houses and five outreach hubs, staffed round the clock by specialist staff, working with more than 600 men, women and dependent children each year.  We work to raise awareness in the UK and to provide preventive work in source countries. Our Pursue work helps survivors to engage with police and within the legal system to seek justice and to secure convictions against their perpetrators.

Closing Date: Monday, 29 December 2025 at 10:00 A.M.

Interview Date: TBC

Applications will be reviewed as they are received, and we reserve the right to interview/ appoint before the closing date. Early applications are therefore strongly encouraged.

This role is a subject to satisfactory Disclosure & Barring Service checks.

The ability to drive with a valid licence with use of own vehicle insured for business purposes is essential.

Here at the Leadership Skills Foundation we aim to provide the best support for all centres looking to start their journey with us through delivering our recognised leadership qualifications, awards and programmes. Over the past 40+ years we have supported millions of young people to develop essential leadership skills through achieving our courses.

Over 2,500 organisations (centres) across the education and community sectors are already on their leadership journey with us. With an aim of reaching over 200,000 young people per year through our leadership offer by 2028, this role will be integral to ensuring a centre’s journey with the Leadership Skills Foundation is an effortless one.

Having recently settled into our new identity and expanding the portfolio of programmes we have on offer, this role will work closely with our Business Development team, Admin team and Quality Assurance team to ensure that our existing delivery centres are sufficiently supported to forge a sustainable leadership pathway.

We’re looking for someone to adopt a consistent relationship management process to support all staff at existing delivery centres and to on-board new centres. Organisation and efficiency, along with a clear communication style and an ability to effectively manage data are essential skills for this role. This role necessitates that the successful candidate be creative with their ideas to enable the successful relationship management of our centres, while also effectively handling phone calls, emails and queries via an online live chat function.

Role Purpose:

1. Provide appropriate support to centres when they contact the Leadership Skills Foundation.
2. Establish consistent and robust engagement and relationship management practices including logging touch points and interpreting data with a variety of our customers.
3. Respond to centre enquiries, help resolve technical issues and potential issues to delivery.

Key Responsibilities:

• Provide personalised support via effective relationship management strategies to support customers with any queries and issues across the customer journey in line with the Customer Experience Strategy.
• Proactively seek opportunities to create and maintain strong working relationships with centres that seek support from the organisation via central communication channels (phone, emails and live chat).
• Provide proactive and customised centre outreach that constantly seeks to elevate the experience of existing centres including recording accurate and timely customer intelligence.
• Resolve programme/service issues, troubleshoot challenges and support centres that are having difficulty accessing resources, registering their course(s) and/or learners.
• Support centres as they work through various policies and procedures. For example, the maintain and withdrawal procedures.
• Support Business Development strategies to meet agreed objectives and budgets.
• Utilise insight and reporting systems (various) to provide analysis and updates in relation to learner registrations and other centre insight metrics.
• Ensure sales planning, pipeline and forecasting exercises are completed on a regular basis, including annual budgeting to maximise learner and programme registration opportunities.
• Any other centre-facing tasks that need completing at various times of the year.
• To carry out any other duties as requested to support the work of the Leadership Skills Foundation commensurate with the grade and level of responsibility of the post, for which the post holder has the necessary experience and/or training.

Skills & Experience:

Essential

• Experience in a customer facing role with an emphasis on customer services
• Experience of working on own initiative and being a self-starter
• An understanding of the principles and importance of data capture to support decision making
• Strong interpersonal and communication skills, as well as confidence to express your ideas
• Creative thinking and solutions focused when addressing challenges
• Ability to present information concisely using Microsoft Office programmes
• Experience of using databases and managing data
• Ability to prioritise own workload
• Able to multi-task, work calmly under pressure and meet deadlines
• A passion for helping every young person to realise their potential through leadership skill development and volunteering

Desirable

• Experience of working in a remote or home working environment
• Analytical thinking and evaluation skills
• Experience of using or creating Power BI reports
• Knowledge of Leadership Skills Foundation qualifications and awards

Director of Mission and Evangelism

The successful candidate will come to serve alongside me and our other leaders. They will bring significant knowledge and
understanding of the Anglican church, the challenges and opportunities it faces in evangelism to those on the margins, and a creative empowering approach to answering those challenges. As Church Army continues its journey of significant strategic reshaping, you would play a vital role in shaping the vision and strategy and then leading the work of Church Army for the next season of ministry. As Church Army reorientates itself towards a much stronger focus on training and equipping for evangelism on the margins, the new Director will be able to demonstrate both understanding and experience in this area. You will also be able to demonstrate an ability to engage in the wider work of the Anglican church, as we seek to work in closer partnership on numbers of projects.

Matt Barlow
CEO, Church Army.

Head of External Engagement

Clergy Support Trust is an organisation which “punches above its weight”, in terms both of the help provided to hardworking clergy households, and the influence we seek to have on Church culture. We are looking for an experienced communications professional, able to lead a broad function encompassing all aspects of our external engagement: media engagement, strategic communications, events and fundraising, so we are looking for someone with strong experience across these areas.

As member of the Senior Leadership Team, the Head of External Engagement will be joining the leading Anglican wellbeing charity, supporting thousands of households each year, as we embark on a new strategic period (2026-30) and at a pivotal point in our mission.

Key responsibilities include:

• To lead, manage and report on the work of the External Engagement team.

• To design and deliver communications relating to the charity’s 2026-28 Strategy, ensuring appropriate, informative content for colleagues, applicants, supporters, partners and stakeholders.

• To oversee delivery of our first ever Fundraising Strategy.

• To be the charity’s principal Press Officer, and to support the Chief Executive

• as the charity’s principal spokesperson.

• To oversee the charity’s growing programme of events.

If you have significant experience in a comparable role, with exceptional writing skills and an excellent understanding of strategic communications together with previous team and budget management experience, we would love to hear from you!

Would you like to help families with seriously sick children in hospital stay together? Then join The Sick Children’s Trust as our Finance Officer.

We have an exciting opportunity to join a super friendly, motivated, and supportive Finance and Administration Team.

The role is conveniently located near Liverpool Street and hybrid working is available working Monday to Wednesday in the office.

You will be an effective team member working alongside the Finance Manager to ensure that income and expenditure are appropriately processed in accordance with The Sick Children’s Trust's procedures, and that coding and costing are accurate and appropriate. You will work with the Finance Manager to support a range of financial procedures from banking to preparation of budgets and forecasts.

You will be the first point of contact for finance queries. Therefore, strong numeracy skills, previous experience in a finance role and good communications skills are essential.

For further details regarding the role, please see the recruitment pack.

Our vision is to work to a future where every family with a seriously ill child in hospital will be able to stay together, just minutes from their child’s bed during their treatment.

If you strongly believe you can contribute, then join us on a 12 month fixed term contract and we will give you every opportunity to succeed. We look forward to hearing from you.

To apply please submit your CV and covering letter demonstrating how you meet the person specification. 

Closing date 5 December

At Birmingham Women’s and Children’s Hospital (BWC) Charity, we believe there’s always more we can do for our women and sick kids. It’s our mission to raise the vital funds needed to make a real difference to all who use our hospitals and to make our hospital feel just like home.

We are looking for an ambitious, passionate and confident individual to join our charity.  An integral role, you will provide operational, administrative, account management and customer service support and build and maintain long-term relationships with our charity supporters

To thrive in this role, you’ll need to be an ambitious individual, with the skills to work in a 
fast-paced environment. You’ll be required to:
• Manage accounts and registrations, successfully motivating and inspiring supporters 
to increase the charity’s total number of annual eventers. Responding to all inbound 
enquiries in a prompt and efficient manner.
• Work closely with the Challenge Events Manager to deliver flagship events such as the 
Great Run Series, overseeing up to three third-party events per year. 
• Monitor digital fundraising challenge participant groups, managing admin processes 
through GivePanel and JustGiving and coordinating with fulfilment partners to ensure 
supporters receive their fundraising packs on time.
• Support the wider public fundraising team with administration tasks such as dispatching 
fundraising materials, processing personal data, maintaining donor records on Salesforce 
and working with the Supporter Services Team to create, monitor, improve and 
automate excellent supporter care journeys.
• Plan and deliver risk assessments, logistics, income and expenditure, account 
reconciliation and evaluations to shape future recommendations and continuously 
improve effectiveness. 
• Attend supporter or charity-organised fundraising events, always acting as a proud and 
inspiring ambassador for the charity. 
• Build and maintain relationships with key supporters, utilising the Fundraising Hub to 
communicate information about the impact of the charity and the changing fundraising 
needs.
• Maximise all opportunities with supporters and potential fundraisers, using persuasive 
and motivational skills to drive support for the charity on a long-term basis.
• Lead on the creation of event content for the charity website and social media platforms 
with support from the wider events team and Marketing and Communications Team.
• Input into existing and future plans for data capture, making updates and additions 
to policies and procedures, being responsible for developing and meeting a range of 
performance KPIs.
• Support with key strategic projects to ensure the charity’s sustainable income growth 
and impact within the hospital

If you think you have the qualities we are looking for and the desire to contribute, please download the Job Information Pack and then send through your CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it.

The closing date for return of applications is midnight  1 December Interviews will be held in Birmingham on 11 December . Please note, we will close applications early if we receive sufficient applications. 

Are you looking for a better work-life balance? Would you like to work in a vibrant city and make a real difference to people's lives using the problem solving, technical and data skills you've developed in your career so far? 

Action Foundation is an award-winning charity that supports and empowers asylum seekers, refugees and migrants in the Northeast to overcome immediate barriers, integrate with the community, and build skills for the future. We're looking for a motivated Data and IT Support Officer to support the work we do. 

Why Join Us 

You will be joining an inclusive and supportive team who welcome people from all backgrounds. What's important isn't your level of education or the opportunities which you have had, it's about you and how you seize the opportunities ahead of you. 

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit. We also offer the following benefits: 

• 28 paid holidays + 8 bank holidays (pro-rata for part-time) 

• 6% pension contribution from Action Foundation 

• Employee assistance programme

• Real living wage 

• 2 paid medical appointment leave days/year 

• Training and development opportunities 

About the Role 

You'll be part of Central Service Team which helps keep essential "back-office" support functions going smoothly (e.g., HR, IT, H&S, Finance, administration) that allow frontline departments to focus on their core duties. Every day, you'll play an important role in keeping systems reliable and data secure. As the go-to person for tech support and data management, you'll ensure everything is accurate, accessible, and safe. 

Action Foundation is an Equal Opportunity employer, and we welcome applications from all sectors of the community, particularly those who have lived experience of migration. We also have a strong focus on safeguarding in the organisation and a DBS (Disclosure & Barring Service) check will be part of the recruitment process.

Application deadline is 12:00 noon on Monday 1st December 2025 

Interviews are planned to be held on w/c 8th December at Action Foundation, Melbourne Street Newcastle, NE1 2JQ (subject to change) 

Please go to Action Foundation website for a link to the Job Description, Application Form and contact details if you would like an informal chat about the role, or if you would like any support in the application process,

Note:  We reserve the right to close this vacancy early should we receive sufficient applications. 

Corporate Partnership Manager
Alton, Hampshire
(flexible/remote but with regular visits to the charity’s head office)
37.5 hours per week
Permanent
C£40,000-45,000 depending on experience

Over the last five years we have increased the number of individuals and organisation supporting the charity from 800 to more than 3,500 a year. The charity is set to build on this success and aims to continue this growth, so that we can reach more patients and provide additional support at a time when it is more critical than ever for kidney patients.

The Corporate Partnership Manager will play a key role in this growth. Our Corporate Partnership income has grown from zero in 2020 to c£2.3 million in 2025. It is a very exciting time to be joining the charity and our Fundraising team.

Primarily, you will be responsible for building engagement and driving new income via charity of the year partnerships, corporate partnerships, and employee fundraising. You will manage the Corporate Partnership Officer who is developing a growing portfolio of supporters across different sectors. You will also work closely with the Events Manager, Trust & Foundation Manager, Head of Fundraising and Director of Fundraising, Marketing & Communications as well as the wider Fundraising team to promote and support all opportunities to drive corporate income growth.

Alongside the Director of Fundraising, Marketing & Communications who takes a special interest in the charity’s Corporate Partnerships, you will be tasked with planning, implementing, and delivering the activities, programmes and processes required to grow corporate income from c£2.3m in 2025 to even greater levels over the coming years.

You will do this by stewarding the significant number of existing relationships and partnerships we already hold and maximising any opportunities that exist via our current partnerships and relationships. A key part of this role will require you to develop new opportunities and secure significant income (5-and-6 figure partnerships) through proactive engagement to and through our supporters, beneficiaries, networks, and contacts.

The right candidate will have a proven record of generating strategic partnerships that result in 5-and 6-figure corporate income, building strong and rewarding relationships, with stewardships skills that generate long term support for the charity. You will be a driven and enthusiastic fundraiser with experience of cultivating new relationships across a range of businesses and sectors.

The role will adapt and develop with the individual and offers huge potential for personal and career development.

What we offer

Working at Kidney Care UK is incredibly rewarding and you will see the life-changing impact that the charity has on kidney patients and their familie:

• Flexi-time – we are flexible about start and finish times, and flexible about your location.
• Annual and Christmas leave – we offer 25 days annual leave for full time employees plus bank holidays. We also close for three days between Christmas and New Year, and you don’t need to take this from your annual leave allowance.
• Pension – you’ll be eligible for and auto-enrolled into a pension scheme.
• Health cashback plan – ability to claim back a wide variety of routine medical treatments.
• Employee Assistance Programme – access to a wide variety of support including counselling, health resources and advice.
• Cycle2Work scheme
• Learning and development – you’ll be able to access the full benefits of our membership of Fundraising Everywhere and Charity Comms.

We’re looking for a Corporate Services Administrator to play a key role in supporting our Corporate Services work. You will be someone who is able to maintain order, craft professional materials, and build positive relationships with colleagues and business partners alike.

Working closely with the Head of Business Development, you’ll ensure the smooth running of our corporate services by managing administrative processes, coordinating training events, and supporting partner engagement. From handling enquiries and maintaining records, to preparing proposals and scheduling meetings, you’ll be at the organisational heart of our corporate facing work.

This role also offers room for creativity: you’ll assist in producing clear, attractive marketing materials, contribute to social media content, and help Lifecentre present a professional, values-led brand to our corporate audiences. It’s a wonderful opportunity for someone who enjoys combining efficiency with design and communication.

About Orbis UK

Orbis UK is an affiliate of Orbis International, an eye care charity that transforms lives through the prevention and treatment of avoidable blindness and visual impairment.

Over 1.1 billion people live with vision loss in the world today. Yet for a staggering 90% of these people, visual impairment is treatable or could have been prevented.

At Orbis we work to change this injustice by providing treatment to thousands of people each year, training new generations of eye health-workers, and leading cutting-edge scientific breakthroughs that restore sight. Our vision is a world where communities strive together in the fight to save sight, and no-one is needlessly blind.

Orbis UK (Orbis Charitable Trust) is a registered charity in the UK and raises income from funders across the UK, Europe and the Middle East, towards our global commitment to eliminate avoidable blindness. In 2024, the UK team raised £5.1m.  These funds supported 18 projects across 8 countries. With these funds we delivered 9,908 training sessions for health workers, enabled 469,287 eye screenings, 37,378 treatments and delivered 2.5m doses of antibiotics to tackle trachoma.

Our ambition is to grow our income to £10 million per year within the next five years.

Overall purpose of the role

The Trusts and Foundations Officer role will be responsible for securing five-figure funding from Trusts and Foundations and management of existing donor relationships to ensure effective stewardship. The role will also manage small Trust mailings and provide wider support to the team by maintaining funder records in Raisers Edge, developing case for support and supporting internal reporting on Trust fundraising activity.  

We’re looking for an experienced Trust Fundraiser who can drive forward our income growth from both our existing and new supporters with skills in researching Trusts, writing compelling funding proposals and reports and in particular growing the medium Trust fundraising programme.

There are four key areas of responsibility for the role:

i) Identifying and researching Trusts that have the ability to give at the five-figure level, maintaining a pipeline of planned applications.

ii) Preparing high quality, written applications and reports to funders.

iii) Reviewing and growing a small Trust mailing programme (under 10K)

iv) Provision of support to the team in Raisers Edge data management and internal reporting.

Full details of the job description are attached below.

Benefits of working for Orbis UK

Before completion of probation:

· Competitive Salary benchmarked annually

· Minimum 25 days holiday pro-rated increasing with length of service

· Life Assurance Policy (4 x salary)

· Employee Assistance Programme

· E-learning Courses

· Social Activities

· Flexi-time

· Free Sight Test

After completion of probation:

· Matched employer pension contribution up to a maximum of 10% of basic salary

· Interest free season ticket loan

· Cycle to work scheme

· Contribution to cost of new prescription glasses

· Possibility of an overseas project visit after 3 years’ service

Application and interviews

Closing Date: Friday, 5th December 2025

Interviews: W/C 8th December 2025

Start Date: January/February 2026

All applicants must have the legal right to live and work in the UK.

Orbis UK is an equal opportunities employer and welcomes applications from any suitably qualified persons. We operate an anonymised recruitment procedure so that no job applicant receives less favourable treatment either directly or indirectly, on the grounds of age, gender reassignment, being married or in a civil partnership, being pregnant or on maternity leave, disability, race including colour, nationality, ethnic or national origin, religion or belief, sex and sexual orientation. This will ensure all applicants are assessed solely on the strength of their application and not be affected by unconscious bias or confirmation bias

Orbis UK acknowledges and recognises the disadvantages and barriers people from underrepresented and socially diverse groups face in the workforce. Orbis UK is committed to addressing this issue and we strongly encourage those from underrepresented and socially diverse groups (Black and Ethnic minorities, LGBTQ+ and candidates with disabilities) to apply.

Safeguarding: Orbis UK is committed to safeguarding and promoting the welfare of children and vulnerable adults and applicants must be willing to undergo safeguarding screening appropriate to the post, including checks with past employers and criminal records checks. Orbis UK is also a member of the Inter-Agency Misconduct Disclosure Scheme (MDS)

Domestic Abuse Officer

Location: Waltham Forest/London

Salary: £30,000 per annum

Full Time

1-year fixed term contract with option to renew pending funding

Young Ladies Club aims to raise aspirations in disadvantaged young women to achieve their education and career potential by providing mentoring, confidence building activities and career workshops from positive role models.  We envision a world where young women’s socio-economic background does not impact educational and career outcomes.

We are now looking for an experience Domestic Abuse Officer to provide an effective, efficient, and supportive service to women who are victims of domestic abuse providing emotional, practical and welfare support. As our Domestic Abuse Officer, you will provide a high-quality pro-active service to victims of domestic abuse and other forms of VAWG in either 1:1 or group settings delivering a service to those at medium and low risk.

As a Domestic Abuse Officer, your responsibilities will be:

· To work within a multi-agency framework consisting of the MARAC and local partnership responses to domestic abuse.

· To ensure that women are enabled to access their rights and are informed about their options.

· To reach out to survivors of domestic abuse and raise awareness of domestic abuse and local services offered.

· To support and implement the aims and objectives of Young Ladies Club ensuring that all work is undertaken in accordance with Young Ladies Club policies and procedures.

· To facilitate or co-facilitate the support groups

· To facilitate the provision of culturally sensitive therapeutic interventions and counselling services.

Required Skills and Experience:

· Demonstrable qualifications and/or experience in the field of domestic violence accommodation and support.

· An excellent working knowledge of key issues faced by black and minoritised women who have experienced Domestic Abuse and VAWG. Able to apply this knowledge at a practical level.

· Experience of identifying and responding to the risks to and needs of survivors of domestic

violence

· Experience of working with vulnerable women at least some of which are women or girls affected by domestic abuse and other forms of gender-based violence.

· A sound working knowledge of the practical, emotional, social and economic issues facing black and minoritised women and girls affected by domestic, and intimate relationship abuse

· Experience of multi-agency partnership working

· Knowledge of relevant legislation relating to Immigration, Honour Based Violence, Forced Marriage and FGM.

· Experience in running support groups in the community

· Ability to work with interpreters and volunteers.

· Ability to work with voluntary organisations, local authorities and government agencies on behalf of women.

· Effective communication skills.

· Experience of managing basic administrative systems.

· Training and qualifications in the provision of advice and advocacy on issues such as housing, welfare benefits and domestic violence.

· Good working knowledge of IT system and databases.

· Ability to run groups virtually on Zoom/Teams etc

Due to the nature of the role and the needs of our service users, this post is restricted to female applicants. This is a genuine occupational requirement in accordance with Schedule 9, Part 1 of the Equality Act 2010. YLC is committed to equality of opportunity and welcomes applications from all sectors of the community.

Due to the nature of the role and the needs of our service users, this post is restricted to Black and minoritised women. This is a genuine occupational requirement in accordance with Schedule 9, Part 1 of the Equality Act 2010.

This post is subject to Rehabilitation of Offenders Act 1974. A criminal record will not

necessarily exclude you from this post but under the Act, we must have details. An Enhanced

Disclosure will be sought in the event of a successful application for this post and therefore

you will be required to give details of spent and unspent convictions disclosed above. YLC

operates under the Revised Code of Practice for Disclosure and Barring Service.

Responsible to: People Services Manager
Location: Home-based, occasional travel may be required.
Grade & Salary: Grade C, £28,148 - £32,519 per annum, depending upon experience, plus 8% employer pension contribution
Duration: Permanent established role
Hours: Full time (37 hours per week)

Job Purpose:

The postholder administers all day-to-day activities within People Services and is responsible for the accurate, timely administration of all people-related data throughout the employee lifecycle from recruitment to retirement. Committed to business process improvement, the post-holder operates within strict confidentiality and compliance boundaries. The People Services Officer role models organisational values and behaviours, providing technical advice to colleagues when required and supporting the People Services Manager across all areas of the team’s work.

Main responsibilities:

• People administration and record keeping
• Always ensure fully compliant employee records, updating as required.
• Process all monthly changes (starters, leavers, contractual changes) accurately and meeting payroll deadlines.
• Bring a focus to gathering diversity data, so that insight and appropriate action and support is possible.
• Maintain and explain annual leave, providing reports as necessary for line managers.
• Ensure that employee files are updated with all relevant correspondence and maintained in line with GDPR, with archiving and data erasure in line with BC’s policy.
• Support the CEO Office and People Services Manager with the annual pay review administration.
• Continuously improve data management processes to enable clear and accurate reporting.
• Support Finance and Payroll with audit requests, meeting reporting deadlines.

Recruitment and selection, onboarding, and induction

• Manage the sourcing and advertising of new roles, once approved for recruitment.
• Support the procurement and management of external recruitment partners and internal assessment panels
• Liaise between candidates and hiring managers, setting up panels and ensuring selection process is effective and candidate friendly.
• Ensure that any reasonable adjustments requested during recruitment are implemented appropriately.
• Support hiring managers with induction and onboarding.
• Support BC induction programmes, providing information and presenting on People Services topics.
• Support on VISA and immigration and DBS checking as required.
• Run the Buddy Scheme for BC.

HR Information and Data Management and Reporting

• Maintain accurate employee data within the HRIS (Breathe), record and update.
• Provide regular standard reporting on key performance metrics for the organisation. (e.g. staff turnover, sickness absence, PDR completion rates, FTE, and headcount.)
• Provide people data for funding bids as required.
• Liaise with the HRIS provider for all system upgrades and maintenance, scheduling and testing new releases appropriately.
• Participate in HRIS provider network discussions to ensure that BC is maximising understanding of the system and services provided.

Learning and development

• Support all aspects of learning and development within the organisation, including diary management, registration, and monitoring.
• Review and improve content for People Services training materials.
• Maintain and report on records relating to compliance / mandatory training.
• Deliver introductory training in areas of expertise, for example recruitment, sickness absence management and contract changes.
• Act as first point of contact for external training partners and e-learning provider, directing and escalating queries as needed.

• Employee relations, engagement, and wellbeing.
  
• Update and format organisational policies under the guidance of the People Services Manager.
• Support with the implementation of the annual staff survey.
• Update and maintain the People Services SharePoint site, bringing accuracy and clarity to the content.
• Support on the administration of benefits schemes (e.g. cycle to work scheme).
• Support on people-related events, such as EDI celebrations and recognition awards (as relevant), ensuring inclusivity and efficient organisation.
• Know when to escalate confidential situations to protect individuals and BC.
• Source and support wellbeing activity that meets BC’s and individuals’ needs, including the Employee Assistance Programme.
• Commission Occupational Health reports as required.
• Provide first-line advice to managers on day-to-day people queries, such as sickness absence.

Project work

Undertake projects for People Services that enable continuous improvement of the services and function and self-development in the role.
Contribute to organisation-wide projects from time to time, bringing People expertise to the project team.

General:

• Promote BC’s values (Excellence, Passionate, Inspiring, Collaborative) ensuring they are adopted in all aspects of the role and leading by example.
• Undertake all duties in compliance with BC policies, processes and code of conduct, role modelling inclusive behaviour to enable a diverse workforce.
• Be cost conscious and respectful of funders’ money. Make good financial decisions to minimise cost and maximise impact by the charity.
• Commit to personal and professional development and learning through the Performance and Development Review process and one-to-one meetings with your line manager.
• Exhibit empathy with the mission and vision of BC, being a good external ambassador for the organisation.

Candidates must have the right to work and be resident in the UK.
We reserve the right to close the vacancy early before the advertised closing date and time.
Closing date: Monday, 1 December 2025 at 23:59.
Interviews will be held on either Tuesday 16th or Wednesday 17th December 2025.

As our People Services Officer, you’ll help make Butterfly Conservation a great place to work by delivering efficient, friendly, and accurate People Services support across every stage of the employee journey. From recruitment and onboarding to data management and wellbeing initiatives, you’ll play a vital role in supporting our people so they can focus on saving butterflies, moths, and the natural environment.

We’re looking for an experienced, super organised, enthusiastic, process-driven, and compassionate team player who enjoys helping others and improving how things work. You’ll bring strong attention to detail, great communication skills, and a passion for supporting people and our conservation mission.

REF-225 092

Engagement Officer

Are you passionate about animal welfare? Are you great at building strong relationships?

We have an excellent opportunity for an Engagement Officer to join the team.

This role is crucial to the global influencing work within the Public Affairs, Advocacy and Campaigns department.

Position: Engagement Officer

Location: Remote

Hours: Full-time, 35 hours per week, 08.30-16.30, Monday-Friday.

Salary: £30,779 per annum

Contract: Permanent contract starting as soon as possible

Closing Date: Thursday 1 January 2026. However, we reserve the right to close this role early if a suitable candidate is found.

Interview Date: Interviews will take place the week commencing 19th January 2026.

About the Role

The Engagement Officer is responsible for identifying and maintaining meaningful relationships with global stakeholders, including governmental, non-governmental and educational institutions. We are tackling the greatest threats working donkeys face locally and around the world, from the donkey skin trade to challenges working animals face in disasters. By coordinating engagement around sustainable development, wildlife crime, One Health and One Welfare agendas, the Engagement Officer will enable the cohesion within the member groups that the Sanctuary are currently part of and inspire new ways of working. This includes the International Coalition of Working Equids (ICWE) and developing and building new coalition opportunities around working animals.

Principles duties include:

· Build strong internal and external partnerships with global stakeholders, including governmental and non-governmental organisations to grow existing and build new relationships.

· Coordinate and assist with accreditations and processes that support access in policy forums.

· Assist in the coordination of coalition and alliance engagement opportunities globally.

· Lead on agreed coalition / alliance priorities such as creating material, meeting with partners and planning international events.

· Create supporting materials and reports for stakeholders that advance the influencing agenda.

· Engage with, and support, team processes around strategic planning for external events and activities.

· Support the wider activities of the influencing work including helping to identify key external stakeholders and new forums.

· Manage the team horizon scanning

The globally working team is spread across the UK and overseas. This role is primarily remote, with flexibility to work from a location based in the UK that suits your needs and the needs of the organisation, in line with the Hybrid Working Guidelines. While the post is nominally linked to the Sidmouth office, there is only an occasional requirement to travel (around 3–4 times per year) to Sidmouth or another UK location for team meetings or organisational events.

About You

We are looking for someone who can demonstrate excellent communication skills with the ability to flex communication style depending on the audience and the message being delivered.

You will have experience of:

· Organising online events for international audiences

· Delivering positive stakeholder engagement activities

· International development

A demonstrable understanding of animal welfare would be beneficial in this role.

As part of the process, you will be asked to upload your CV and Cover Letter once you click to apply.

Benefits include:

· Competitive pension.

· Life assurance

· Healthshield.

· 31 days holiday (including Bank holidays), rising to 34 will each full year of service.

· Wellbeing team.

· Recorded Pilates and Yoga classes.

· Long service awards.

· Healthshield plan

· Free parking.

· Subsidised restaurant and shop.

About the Organisation

The sanctuary is one of the UK’s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide, working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued.

The Charity is a Disability Confident Employer, committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.

You may also have experience in areas such as Engagement, Partnerships, Public Affairs, Advocacy, Campaigning, Partnerships and Engagement Officer, Partnerships Office, Engagement Officer, Global Partnerships, Global Engagement. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation

We are looking for a motivated & empathetic individual to join the team at Victim Support based at Compass House, Ashford as Initial Support Agents (known internally as Triage & Early Intervention Officers). This position is offered on a permanent basis.

Are you looking for a new challenge that will be rewarding and make a real difference to people's lives? Do you enjoy talking to people, providing empathy & support, and helping to find solutions to problems?

If this sound like you, then we'd love to hear from you...

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

You will be talking to people on the telephone from a variety of different backgrounds, all with different experiences. No two days are the same & you will need to use your communication skills and resilient nature to help those dealing with trauma and the effects of crime, who may have gone through a life-changing experience. Previous experience is not required as you will receive robust training prior to working directly with clients. You will also receive ongoing support to ensure that you can provide victims with quick responses to meet their needs and help them cope and recover.

These roles are based in our Victim Care Unit in Ashford. You will be working shifts Monday to Friday between 8am and 4pm or 12pm and 8pm. Shifts are designated on a rota basis and scheduled well in advance so you can plan ahead. You will be working within a supportive team that is part of a large independent charity which offers the opportunity to develop skills to enhance your ongoing personal development.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.

The application will ask you for specific evidence of how you have demonstrated each of the below shortlisting criteria. You will need to give examples of each in your application so that the panel can assess your potential based on previous experiences.

Those candidates determined by the panel as meeting or exceeding the criteria based on the written evidence will then be invited to attend a competency based interview and further skills assessment.

We looking forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.