Supporter services officer jobs

JOB TITLE: Lead Youth Services Worker (Northern Ireland)

RESPONSIBLE TO: Director, Northern Ireland

HOURS OF WORK: 25 hours a week (flexible with some evenings)

LOCATION: Office based, with travel across Northern Ireland.

DURATION: Fixed Term – 5 Years 

SALARY / GRADE: Grade 5 (£30,738 - £33,921 FTE)

KEY WORKING RELATIONSHIPS

•Adopted Young People in Northern Ireland

•  Director Northern Ireland & Northern Ireland staff

•  Wider AUK youth staff

 •Representative staff from educational establishments.

PURPOSE OF THE ROLE

To develop, implement and evaluate the Banter Project youth service in partnership with adopted young people in Northern Ireland.  These young people range in age from 14-25 years and live throughout Northern Ireland.  The role will primarily work with the project participants, but has additional relationships with community organisations, educational establishments and employers to ensure that all project goals and outcomes are efficiently and effectively met.

MAIN DUTIES AND RESPONSIBILITIES

• To lead the development and delivery of all elements of the Banter Project adopted young people’s service within Northern Ireland in a fun, interactive, interesting and an ability appropriate manner.

• To support the project participants to play an active role in the design and implementation of a programme of monthly activities for adopted young people. Sustaining and developing a monthly social hub, supporting the development of basic life-skills, and preparation for opportunities in further education, training, employment.

• To support a Youth Advisory Group (YAG) in its role to enable adopted young people to steer the Banter Project while developing skills which promote independence, personal development, social and life skills, leadership, and community involvement.

• To organise and supervise the work of the Youth Services Support Worker to deliver the Banter Project. 

• To provide opportunities to connect with, and signpost to, relevant services, particularly those who work with care experienced young people.

• To develop and implement robust monitoring and evaluation to review individual goals, track progress and impact, via data and analysis of outcomes to assess effectiveness and areas for improvement.

• To record service activity using the electronic data management systems to collate in preparation for reporting and learning opportunities.

• To gather output and outcome data from the Banter Project service in accordance with the quality assurance systems within AUK. 

• Work with other staff members to deliver a high-quality project for our adopted young people and their adoptive parents.  Work as part of a team to contribute to a positive work environment and shared goals. 

• To attend internal and external training/meetings as appropriate, to remain connected with broader adoption issues, relevant policies, working practices, and network with other youth work providers in Northern Ireland.

• To engage in supervision and professional development.

We are recruiting a Chief People and Transformation Officer. This newly created role involves leading the development of an effective and high performing People and Transformation team and is an opportunity to provide strategic vision for the Trust’s workforce development and is responsible for operational excellence across all people functions, talent management frameworks and employee engagement initiatives.

We are looking for someone who has experience translating organisational strategy into people strategy, implementing organisation-wide transformation initiatives and accountability frameworks as well as leading and embedding cultural change.

The Chief People and Transformation Officer is a member of the Executive Team, playing a pivotal role in ensuring that the Trust is a high-performing, values-driven institution. The post provides strategic vision for the Trust’s workforce development and is responsible for operational excellence across all people functions, developing modern people systems, talent management frameworks, and employee engagement initiatives that attract, develop, and retain exceptional talent committed to Holocaust education. The postholder is also a trusted strategic advisor to the CEO and Board.

Key Responsibilites:

• Organisational leadership, as a member of the Executive Team
• Strategic People Leadership
• Organisational Development and Transformation
• Talent Management and Employee Engagement
• Volunteering and Internship Strategy
• Learning, Development and Leadership
• HR Operations and Compliance
• Staff Management and Development

For the full Job Description, Person Specification, and details on how to apply, please follow the link to our website.

As we embark on our new three-year funding strategy, we are looking for an innovative and talented fundraiser with a least five years experience, to join the team and help us generate new creative partnerships and opportunities. We are a small, growing team with ambitious fundraising targets and a global reach. There is potential for a number of income streams to grow, particularly philanthropists and creative partnerships with corporations, wealth collaboratives and special events.

Given the current challenging economic and philanthropic environment, we are looking for some one that can generate new fundraising opportunities through creative out of the box thinking to identify and solidify relationships with philanthropists, corporations, global foundations and beyond. You will be able to conceptualise and deliver high quality fundraising events, appeals and utilise your experience and imagination to develop new ways of raising large scale funds. You will be able to drive change and create successful outcomes.

Existing funders include a mix of philanthropists, corporate partners and leading foundations. There is significant potential for the development of corporate and high value individual partnerships with sectors such as the music industry and female entrepreneurs.

We are a collaborative and dynamic team and are looking for a colleague with valuable experience, an innovative and creative mind and the ability to charismatically build meaningful and profitable relationships with our partners and supporters to enable us to reach our ambitious fundraising plans.

This role will play a big part in helping the organisation to deliver over £650,000 in funding by the end of 2026.

About you

• You will be an experienced fundraiser
• You will be an innovative and creative thinker that can create fundraising opportunities and ideas from all situations
• You will have demonstrable expertise in securing five-figure plus donations from a range of donors
• You will have demonstrable expertise in designing and delivering high quality fundraising events and appeals
• You will be a charismatic relationships manager with experience generating and cultivating relationships with various high-profile supporters and key donors and negotiating these relationships seamlessly
• You will have excellent grant and proposal writing skills
• You will have a tenacious and creative approach to difficult tasks and be able to take initiative to drive activity
• You are resilient, can work with agility and comfortable working towards ambitious targets
• You are familiar with CRM systems and planning and organisation tools
• You will have the ability to form strong relationships remotely, which is crucial as The Circle is a small organisation, and the team all work remotely
• You will have a background/passion in international development and/or women’s rights
• You will have strong attention to detail

Desirable

• You will have experience of the music industry and other creative industries

TRC Sexual Abuse & Rape Support Greater Manchester is seeking a committed and experienced professional to join our team as Services & Operations Manager.

Based across our sites in Trafford, you will provide clinical and operational oversight of TRC’s service areas (counselling, ISVA, helpline & digital, and Pathfinder) and provide direct day-to-day service management. You will also lead on safeguarding, act as a line of support between the services and the CEO, and coordinate TRC's client-facing centre.

This is an exciting opportunity to support our trauma-informed services for survivors of rape and sexual violence.

Post: Support and Integration Officer

Department: Support and Integration Team

Reports to: Support and Integration Team Leader

Contract: Permanent

Salary: £26 521 per annum

Hours: 37.5 hours a week

Working days: Monday to Friday 9:00 – 5:00

Location: Third Floor, Derwent House,42-46 Waterloo Rd, Wolverhampton, WV1 4XB

About ACH

Our vision is to empower refugees and migrants who reside in the UK to lead self-sufficient and ambitious lives. ACH is a social enterprise comprised of a diverse group of strategists and researchers led by lived experience. We provide tailored integration services that not only help individuals but also disrupt the systems that have entrenched inequalities in our society. We have a track record of delivering effective support services that give refugees and migrants the tools they need to succeed. In 2021 alone, we have helped 1000+ people to achieve their personal goals and lead fulfilling lives in their new country. By working with us at ACH, you will be supporting refugees and migrants to build a better, brighter future.

Purpose of job

The Support and Integration Officer are responsible for providing excellent standards of support, as well as quality information advice and guidance, to enable the resettlement and successful integration of refugees. This role is one of the main pillars of the service that ACH provides.

Key Responsibilities

 Completing an initial Pre-Tenancy Assessment for each person referred to the service as well as developing a personalised plan of support for them ensuring that it is reviewed regularly

 Giving advice and support on a range of issues including housing, finance, education, employment, health and immigration, as required.

 Supporting people with budgeting / registering with care providers / creating social networks / advocacy/ volunteering / training / employment opportunities etc.

 Making internal and external referrals to other services e.g. ACH / Careers and Enterprise or other relevant external agencies and referral partners as appropriate

  Organising and attending group trips to local places of interest for our tenants

 Developing links with external organisations or agencies to promote the needs of refugees and create opportunities for partnership working.

 Effectively managing a designated caseload of tenants, as well as keeping accurate records and maintaining case files to a high standard.

 Fully participating in team meeting, staff meetings, training sessions, supervision and any other relevant forum or communication processes.

 Organising house meetings and visiting our tenants both at their properties and in the community

 Making use of CRM Salesforce reports to improve case management

This role requires regular in-person engagement in London. Applicants must be able to travel to and work in London easily. Please only apply if you meet the criteria of the Personal Specification. Qualified ISVA's only please. 

About us

SurvivorsUK exists for men, boys and non-binary people who have experienced any form of sexual violence. 

We support – by providing services such as a helpline, counselling, ISVA and groupwork.
We challenge – by raising public awareness of the issue, and dispelling myths
We build – by creating and facilitating networks for better access to help

Role

In this role, you will provide pro-active specialist, trauma-informed emotional, practical and advocacy support for male, trans and non-binary survivors aged 13–24 who have experienced sexual violence and are currently engaged with, or actively considering engaging with, the Criminal Justice System (CJS). This includes young people who present with additional or intersecting needs (e.g. mental health, neurodiversity, disability, immigration, homelessness, substance use, care-experienced backgrounds, or LGBTQIA+ identity). The role empowers young people to understand their rights, navigate the CJS, and make informed decisions about reporting, ongoing involvement, and special measures.

Our ISVAs work with clients currently residing in any London borough, or if the abuse was committed in any London borough. Travel across London will be expected.

We consider people from a wide range of educational backgrounds and work experience. What matters is that you are empathetic and will support the specific needs of our clients.

Please see attached Job Description and Personal Specification for more information.

Benefits of Working with Us

- We are a Disability Confident Employer
- Access to Employee Assistance Programme
- Access to Clinical Supervision, if relevant for your role
- Acces to gym at our Hackney Wick offices
- Commitment to your professional development

How to apply

To express an interest in the role and to be considered, please review our JD and Personal Spec and submit the following:

• An up-to-date CV.
• A supporting statement that addresses each requirement within the person specification and outlines your motivations for applying.

Closing date: Sunday 4th January at 11:59pm 
Shortlisting for Interviews: Week beginning the 5th January. The interview will be held remotely via Teams or Zoom.

We especially encourage applications from individuals who reflect the diversity of the communities we serve, including men, non-binary, Black and Asian, trans, disabled people, and those from other marginalised groups. We recognise and value the unique experiences that arise from the intersections of these identities, and we particularly welcome applications from people with lived experience or a strong understanding of the issues faced by our service users.

At SurvivorsUK, we are committed to creating an inclusive and supportive work environment where everyone is empowered to bring their full, authentic selves to work. We also understand the importance of work-life balance and are open to discussing flexible working arrangements, including job share opportunities, to support candidates with caregiving responsibilities or other needs.

If you require any adjustments during the recruitment process or have any accessibility needs, please let us know. We are here to provide any support necessary to ensure the process is inclusive for you.

Action in rural Sussex is seeking a customer-focused, friendly Project Support & Communications Officer to join our expanding community buildings team. 

Action in rural Sussex (AirS) supports rural communities across Sussex to be vibrant and diverse places in which to live and work. Community spaces play an important role in these local communities. They build community cohesion and resilience, support the health and wellbeing of residents, help overcome social isolation. contribute to the creation of vibrant local economies, and reduce carbon emissions by providing services and activities locally, and reducing their own carbon footprint.

Most community buildings are charitable, run mainly by volunteers who need a wide range of skills and knowledge to run a successful and sustainable community space. Our Community Buildings Service supports volunteers and hall managers by providing networking opportunities, training, newsletters, an online forum, and bespoke individual advice and support.

This is an exciting time for the service as we look to expand its reach and further develop our offer. The Project Support and Communications Officer will work closely with our Senior Community Buildings Adviser to support the delivery and development of the service across Sussex. You will be the first point of contact for enquirers, helping subscribers to the service to access our platforms. You will help to plan our training and events programme and provide administrative and logistical support. You will also manage communications and marketing for the service, including monthly newsletters, website updates, email communications and social media, and take the lead on updating and developing our CRM.

We welcome applications from individuals with strong organisational and IT skills, the ability to write lively, readable newsletters, web and social media content, experience of using CRMs to manage contacts and report to funders, and a strong focus on ensuring we provide an excellent service to community buildings.

If you share our vision of active, thriving rural communities, full of choice and opportunities for everyone, regardless of their circumstances., then we would love to hear from you. 

How to apply  

Applications must be via our application form which can be found on our website using the links provided. CVs will not be accepted. 

Battersea is entering an exciting phase of innovation and transformation as we embark on the first year of our new five-year strategy. With increased investment in income generation starting in 2025, we are expanding our team to drive the growth necessary to achieve our organisational goals. Our fundraising team bridges the journey of the animals in our care with the wider public, demonstrating how their contributions enable us to support every dog and cat. We now have several new roles within this team to further our mission.

This new role will oversee the development and delivery of engaging supporter journeys across a range of channels for Battersea’s Challenge and Public events, as well as our Supporter-Led Fundraising audiences. It will play a pivotal role in maximising event and supporter-led fundraising income, ensuring every supporter has a positive experience and feels inspired to continue supporting Battersea.

What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year.
• Discounted gym memberships and cycle to work schemes.
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions - up to 10% employer contribution.
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans.

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. 

More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable use of AI:
At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.

To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

Closing date: 11th January 2026
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Interview date(s): To be confirmed

For full details on the role, please download the recruitment pack.

Position: Volunteering Development Officer (Recruitment)
Type: Full-time (35 hours a week), permanent
Location: Office-based in London with flexibility to work remotely
Salary: £26,384* per annum plus excellent benefits  
Salary Band and Job Family: Band 1, Charity

*you’ll start at our entry point salary of £26,384 per annum, increasing to £28,033 after 6 months service and satisfactory performance and to £29,682 after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus. 

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information. 

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

We’re looking for a passionate and organised Volunteering Development Officer to ensure every volunteer has a positive first impression of the MS Society. You’ll play a key role in managing volunteer recruitment and induction processes, supporting volunteer managers, and helping us develop new opportunities that make a real difference.

What You’ll Do

• Support volunteer managers and internal teams to meet volunteering recruitment goals.
• Deliver high-quality operational support for volunteer recruitment and induction.
• Review and improve recruitment processes and develop new volunteering opportunities.
• Collect and report on data to inform continuous improvement.
• Provide guidance and support to staff and volunteers on recruitment operations.

Closing date for applications: 9:00 on Monday 5 January 2026

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

As the leading specialist mental health charity for women who have experienced domestic abuse, Woman’s Trust’s mission is to help survivors to overcome the devastating mental health impact of domestic abuse.

We are seeking a Counselling Manager to lead our clinical services.This is a fantastic opportunity for an experienced therapeutic professional to combine clinical practice with leadership, safeguarding, and project management.

If you are looking to make a real impact on women and children’s lives, then please do get in touch. 

About Woman's Trust

The charity, established almost thirty years ago to meet the gap in specialist mental health services, is led by and for women and aims to ensure that women affected by domestic abuse can live a life free from further harm and abuse. Our approach is trauma-informed and person-centred, empowering survivors on their journey to recovery from the trauma. We are committed to a positive, inclusive and equitable environment for our staff, service users and volunteers.

Alongside delivering our existing 1-1 counselling, self-development workshops and therapeutic support groups for women who have experienced domestic abuse, we are focused on developing our innovative mental health services for young women and girls, delivering new peer-led support groups and providing therapeutic groups to children and their mothers. We are also committed to developing further awareness-raising workshops and training for professionals, building on our research and policy to improve systems nationally.

About you and how to apply

As a skilled and compassionate counselling manager, aligned with our feminist ethos and the needs of our service users, you will bring experience in leading counselling services, with a proven ability to deliver high-quality, trauma-informed support for women affected by domestic abuse. You will have experience in managing counsellors and/or volunteers, providing clinical supervision, and ensuring best practice across service delivery. You will be able to oversee the full cycle of service management, including monitoring outcomes, safeguarding, and compliance, while also contributing to service development and innovation in line with our strategic priorities.

If you are looking at the next step in your career into management, whilst making a real impact on women and children’s lives, we want to hear from you!

To apply, please send your CV and a cover letter of no more than 2 pages outlining your experience, skills, and knowledge, relevant to this post.

Closing date for applications: To be considered on a rolling basis.

Interviews: To be held on a rolling basis.

This post is open to female applicants only, in line with the Equality Act 100 pursuant to Schedule, 9 Part 1 applies. We particularly welcome applications from women from black and minoritised, and disability communities.

Harris Hill is delighted to be working with the Cotswolds Dogs and Cats Home (CDCH) to recruit its new Chief Operating Officer (COO).

The CDCH has been providing care and support to vulnerable animals in our community for over 80 years. We work across Gloucestershire and support over 1,000 animals each year living in our community.  We find wonderful families for pets who need a new home and provide access to veterinary treatment for pets living with financially vulnerable families through our subsidised veterinary clinics, ensuring no animal suffers because of cost.

As COO, you will:

• Oversee operations, including the CDCH centre, retail and fundraising as well as project delivery, finance, human resources, IT, customer service, and facilities.
• Translate the Board’s strategic vision into actionable plans and upgrade daily procedures.
• Lead a high-performing team.

If you are inspired and excited by what CDCH does, we’d love to hear from you.

Job title: Chief Operating Officer

Salary: Up to £75,000 p.a.

Location: Gloucestershire

Employment term: Permanent / Full Time

Please review the Recruitment Pack for further information about CDCH, the COO position and for details on how to apply.

Closing date for applications: 9am, Monday 5th January 2026

Both CDCH and Harris Hill operate an equal opportunity policy and commit to treating all of our candidates and jobseekers fairly. We welcome and encourage applications from everyone regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnership.

About YMCA St Paul’s Group

YMCA St Paul's Group is a charity committed to supporting and empowering young people and communities across London. We provide transformative youth work, essential community services, inclusive health and wellbeing centres, and supported accommodation for those at risk of homelessness.

Our mission is to help create thriving places for young people and flourishing communities. With over 150 years of service, we remain dedicated to long-term transformation of mind, body, and spirit.

About the Role

As a Housing and Support Assistant, you will play a crucial role in delivering high-quality housing and support services to our residents. You will often be the first point of contact for residents and visitors, responding to a wide range of enquiries and offering clear, holistic, and informed guidance.

This role is wonderfully varied, combining customer service, reception duties, safety responsibilities, and building support. Whether welcoming new residents, assisting Health & Wellbeing members, or responding compassionately to concerns, you will be a key representative of YMCA St Paul’s Group throughout the night.

Key Responsibilities

Deliver Outstanding Customer Service

Be the warm, reassuring presence that sets the tone for a positive resident experience. Your professionalism and empathy will leave a lasting impression on our residents and their support network.

Versatility at Its Best

No two shifts will be the same. Alongside reception responsibilities—such as managing telephone services, handling mail, overseeing repairs, and processing payments—you will support the smooth operation of the building and contribute to a safe, welcoming environment.

Safety and Security

As the designated first aider and fire marshal, you’ll play a vital role in safeguarding residents during emergencies. Your routine wellbeing checks, patrols, and facilities inspections will help uphold a safe and comfortable environment for all.

Welcoming and Listening

As the first point of contact, you may welcome new residents, respond to complaints, handle reports of anti-social behaviour, and provide a compassionate, attentive ear. Your ability to identify, escalate, and report concerns appropriately will be essential.

A Supportive Team Environment

Joining our team means becoming part of a friendly, experienced, and collaborative group of housing advisors. Your skills and passion will shine as you help make a meaningful difference in the lives of our residents. The diverse nature of your responsibilities will keep you engaged, while the impact of your work will be a source of pride and fulfilment.

What We Offer

At YMCA St Paul’s Group, we are committed to improving diversity and inclusion across our workforce and services. We value your authenticity and encourage you to bring your unique voice and perspective. You’ll also have the opportunity to influence positive change by participating in our Employee Resource Groups.

We believe in your growth. Through our comprehensive learning and development programme—including training, qualifications, and hands-on experience—you’ll be supported in gaining the skills you need while accessing clear pathways for professional progression.

Benefits to Support Your Mind, Body, and Spirit

• Free gym access across all YMCA sites

• Discounts from major retailers and supermarkets

• Free wellbeing and counselling services

• Flexibility to work across a range of outer London locations

• Career development programmes to help you thrive

• Family-friendly policies, including enhanced maternity pay

• Life Assurance

About the role 

We are looking for an experienced and conscientious Finance Officer to join the core team in delivering Exeter Community Initiatives's (ECI) day-to-day financial procedures.

ECI is a dynamic charity working in Exeter and across Devon to ensure that people are supported at an early stage to reduce the risk of crisis, promote empowerment and allow people to thrive in happy, strong and diverse families and communities. 

Responsibilities 

• Process sales and purchase invoices, obtain correct authorisation 

• Post transactions onto Xero using relevant department and fund 

• Set up supplier and salary payments through online banking 

• Raising customer invoices 

• Bank reconciliation, resolving any queries 

• Reconcile petty cash 

• Record, monitor and reconcile shop takings and other income 

• Assist with payroll data

• Process staff expenses via Xero 

• Banking 

• Monitor expected income and follow up on any overdue payments 

• General office support (answering the phone/helping visitors) 

• Any other duties as required 

Candidate Requirements 

Essential 

• AAT level 2 qualification or at least 2 years’ equivalent experience 

• Familiarity with Xero Accounts software 

• Confident using Excel spreadsheets

• Accuracy and attention to detail 

• Clear understanding of confidentiality and data privacy standards 

• Good standard of maths and English 

• Helpful and friendly attitude 

• Strong communication skills (written and verbal) 

• Able to identify problems and resolve discrepancies 

Desirable 

• Experience working in the charity sector 

• Familiarity with using AI and digital automation 

• Experience using a CRM database 

Location, Commitments and Terms & Conditions 

• Permanent, part time role (15 hours per week) 

• Hybrid working locations (home/office blend) 

• 26 days holiday plus bank holidays with 1 extra day for each full year of service, up to 31 days

• A Pension Scheme is available with a 5% contribution from the employer, provided it is matched by a minimum contribution of 3% from the employee 

• Subject to a six month probationary period with an initial review after three months 

Join an amazing charity that makes a difference for the 110,000 adults and children in the UK with a muscle-wasting condition. This is a role where you can really make a difference.

We are committed to building a diverse and inclusive organisation that reflects the communities we serve. We actively encourage applications from individuals of all backgrounds, particularly those from underrepresented groups including people from ethnic minority backgrounds, LGBTQ+ individuals, and those with lived experience of conditions we represent. We believe that diversity strengthens our work and helps us better support our beneficiaries.

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Main purpose of role

Main purpose of role The Helpline and Support Officer role sits within the Services and Support Directorate and provides tailored advice and practical support to individuals and families living with muscle wasting and weakening conditions from the point of diagnosis and beyond.

The Helpline and Support Officer will support people to navigate the UK’s Job description health, social care and welfare systems, enabling access to the services, benefits and equipment they are entitled to.

The role also involves informal advocacy, helping service users communicate their needs to overcome barriers; while ensuring they receive high-quality and ongoing support throughout their journey.

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About us:

Muscular Dystrophy UK is the charity bringing individuals, families and professionals together to fight muscle-wasting conditions. We bring together more than 60 rare and very rare progressive muscle-weakening and wasting conditions, affecting around 110,000 children and adults in the UK.

We recently launched our new 10 year strategy to transform the lives of people living with muscle wasting conditions. Our vision is clear, a world without limits for people with muscle wasting conditions, and we won’t stop until we achieve it.

Benefits:

We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We also offer a range of benefits including pension, life assurance, discount in high street shops and gym membership, cycle scheme, health cash plan, financial wellbeing and an employee assistance programme.

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Location: Head Office, London SE1 (at least one day a week in Head Office, with flexibility for hybrid and homeworking

Closing date: Thursday 8th January 2026

Interview dates: 19th January 2026

Please download the job description to see full role responsibilities