Supporter services officer jobs

About Scotland's Charity Air Ambulance
Scotland’s Charity Air Ambulance (SCAA) exists so nobody in Scotland suffers or dies because medical help cannot get there in time. People can get sick or have accidents anywhere and anytime. But in Scotland there are places where urgent medical help cannot reach people. Or help gets there too late. And when lives are at risk every minute matters. As a charity we rely on donations from the Scottish public, companies and communities to ensure that urgent medical help gets to the patient when it is needed, wherever they are and at whatever time of day.

The Role
We are seeking an experienced fundraising professional to join us as Head of Fundraising. The successful candidate will play a pivotal role in shaping and delivering our fundraising strategy across community, events and volunteering, trusts and grants, corporate and philanthropy by crafting ambitious regional plans, nurturing high-performing teams, and driving excellence in supporter engagement and recognition. The Head of Fundraising will work collaboratively with the Individual Giving and Engagement team to drive new business pipelining and amplify fundraising campaigns, develop new fundraising products, and represent SCAA at external events and sector initiatives.

The ideal candidate will be an experienced team leader with significant experience working across a variety of fundraising disciplines and of developing and implementing fundraising strategies.

The successful candidate can be based from home, but this role will require regular travel to our bases at Perth and Aberdeen Airports and throughout Scotland. The usual hours and days of work will be Monday to Friday, 9am—5pm.

About You

Essential

• Strong background in a variety of fundraising disciplines and a track record in growing fundraising income over multiple years within a charity, non-profit or values-led organisation.

• Experience of developing and implementing fundraising strategies aligned to organisational objectives.

• Experienced team leader who can motivate, inspire and guide others to deliver results.

• Strong understanding of data protection (GDPR), confidentiality and safeguarding requirements. 

• Strong knowledge of Scottish charity regulations, governance and compliance requirements.

• Demonstrated ability to manage budgets, financial processes, and procurement. 

• Experience delivering community fundraising products and scaling ideas that support donor acquisition and retention.

• Ability to use insight and ambition to shape pipeline and stewardship planning.

• Understanding of CRM systems.

Desirable

• Ability to deliver training to staff or volunteers on processes or systems. 

• Experience of community, events, volunteering and partnerships and philanthropy fundraising.

• Experience of working with Boards or Trustees in a fundraising context.

Our Benefits

• Pension: 12% employer’s & 5% employee’s contribution (after 3 months’ service)  
• Annual Leave: 36 days (incl. public holidays) + an extra day for your birthday (and additional days with long service)
• Death in Service benefit: 3 times annual salary
• Optional Private Medical Insurance plan and Cashplan
• Employee Assistance Programme
• Enhanced Maternity/Adoption/Paternity Pay
• Access to Blue Light Card
• Learning and Development Opportunities

Selection Process

First interviews will take place at our base at Perth Airport in Scone during the week commencing 25th May. Second stage interviews will be held at our Perth base the week commencing 1st June.

How to apply
Please refer to the full job pack on our website.

Application deadline is 5pm on Sunday 10th May 2026. 

Every day, Centre 404 works alongside people with learning disabilities and their families so they can live fuller, more connected lives. The voices, stories and impact behind that work matter — and we’re looking for a Senior Communications Officer to help make sure they are heard with care, clarity and purpose.

Centre 404 is a community‑rooted health and social care charity in North London, where values shape practice and communications are central to our impact. This is an exciting opportunity to take ownership of our communications across digital channels, campaigns and publications, shaping how Centre 404 is seen and understood.

Working closely with the Director of Children, Young People, Families & Engagement, the Fundraising Manager and colleagues across the organisation, you’ll play a key role in strengthening engagement, supporting fundraising, and ensuring lived experience sits at the heart of everything we communicate.

About the role

• Lead day‑to‑day delivery of Centre 404’s communications across digital channels, campaigns and publications
• Maintain an engaging, accessible and consistent presence across our website, social media and e‑communications
• Create high‑quality, audience‑focused content that brings our work and impact to life
• Handle stories and case studies sensitively and ethically, in line with safeguarding and confidentiality standards
• Maintain and develop Centre 404’s brand and tone of voice, ensuring warmth, clarity and consistency
• Deliver communications campaigns and key publications, including our annual impact report
• Work closely with fundraising colleagues to support supporter engagement and donor communications
• Provide light‑touch media and PR support, including drafting press releases when appropriate
• Act as a trusted point of contact for communications advice across the organisation
• Use feedback and insight to continually improve the quality and effectiveness of our communications
• Manage an agreed communications budget and ensure value for money

This is a standalone role with a high degree of autonomy, offering the chance to make a real difference in a values‑led organisation.

About you

We’re looking for someone who:

• Has experience working in a communications role, delivering activity across multiple channels
• Is an excellent writer with strong editorial judgement and attention to detail
• Understands digital communications, including websites, social media and e‑communications
• Can translate complex or sensitive information into clear, engaging and appropriate content
• Has a strong understanding of accessible, inclusive and audience‑centred communications
• Is comfortable managing their own workload and priorities while working collaboratively
• Brings a thoughtful, ethical and emotionally intelligent approach to storytelling
• Shares Centre 404’s commitment to respect, inclusion, dignity and safeguarding

Experience in the charity, health or social care sector — particularly producing publications or supporting fundraising communications — would be an advantage, but is not essential.

Why work for Centre 404?

At Centre 404, values aren’t just words — they shape how we work every day. We offer a supportive, collaborative environment where your work will have a genuine impact on people’s lives. You’ll have the opportunity to shape our communications, grow your skills and contribute to a mission you can truly believe in.

Centre 404 is a warm, values‑driven organisation with a rich history of supporting people with learning disabilities for over 75 years. We are collaborative, ambitious, and committed to creating life‑changing impact for families across North London. We will provide a detailed induction and on-going training and support. We are also committed to safeguarding and promoting the welfare of adults at risk and we are looking to recruit people who share these values. All offers of employment are subject to a relevant DBS check, proof of eligibility to work in the UK and satisfactory references covering a five-year period.

We are dedicated to providing a meaningful and rewarding work environment, as well as offering a range of perks and benefits for our staff to enjoy.

Centre 404 is an equal opportunities employer and welcomes applications from all sections of the community. Charity ref number 299889

Do you want to play a leading role in strengthening safeguarding practice for victims, witnesses and survivors across England and Wales?

Victim Support is looking for an experienced safeguarding professional to join us as National Safeguarding Practice Lead. This is a key national role focused on embedding excellent, trauma-informed and inclusive safeguarding practice across all our services.

What we offer:

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the role:

You will act as the operational lead for safeguarding practice, working closely with Operational Leads, Designated Safeguarding Officers (DSOs) and senior colleagues to drive quality, consistency and continuous improvement. Regular travel across England and Wales expected.

You will:

• Lead the development and improvement of national safeguarding practice, guidance, tools and processes.
• Ensure safeguarding is embedded across all services, aligned to the VS Service Model and EDI commitments.
• Develop and review safeguarding procedures and resources, keeping them accurate, accessible and legally compliant.
• Deliver the Designated Safeguarding Officer (DSO) Forum and other safeguarding networks.
• Support safeguarding training, learning resources and awareness activity.
• Provide expert advice on safeguarding queries and oversee appropriate escalation.
• Monitor safeguarding activity and contribute to audits and assurance.
• Embed safeguarding into service design, digital and innovation projects.

About you:

You will bring strong safeguarding expertise and the confidence to influence practice across a complex organisation.

You will have:

• Extensive knowledge and experience of safeguarding children and adults.
• Proven experience of developing safeguarding policies, procedures and practice guidance.
• Experience of delivering training and supporting practice development.
• Strong communication and collaboration skills.
• A good understanding of trauma-informed and inclusive practice.
• Emotional resilience to work with traumatic material.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

The Chief Executive & Creative Director holds the most senior post at Dance City, unites the creative and strategic functions of the organisation, and is accountable to the board of trustees for the good management and impact of the charity. The Chief Executive & Creative Director leads and works collaboratively with the board, senior management team (SMT) and stakeholders and partners to ensure that Dance City creates opportunities for people to create, produce and experience dance at its very best. The Chief Executive & Creative Director drives the business, identifying commercial opportunities, securing financial resilience, and ensuring that Dance City’s programme is at the vanguard of sustainable dance development in the region. The Chief Executive & Creative Director is based in the northeast and plays an active role in the social life and cultural communities of the region. 
 

Role Profile and Person Specification 

Key deliverables 

• Lead on Dance City’s vision, values and organisational objectives and ensure the relevance and sustainability of its creative programme.

• Ensure there is alignment between Dance City’s creative ambitions and its business needs and that all activity is delivered to the highest possible standards to plan and within budget.

• Grow the organisation’s earned income and shape and set targets for initiatives embracing commercial ventures, corporate partnerships, public funding, trusts and foundations and individual philanthropy.

• Be accountable to the board and to funding bodies, and for the responsible stewardship of Dance City.

• Ensure a strong profile and reputation for the organisation and for dance practice locally, regionally, nationally and internationally. 

• Initiate, develop and sustain partnerships with existing and potential funders and key stakeholders. 

• Lead and enable the senior team; motivate, inspire, and support the development of the wider staff team.

Role profile 

Leadership and governance  

• Develop and monitor the strategic plan with the SMT and Board. 

• Work closely with the Chair and Trustees to ensure the good governance of the charity and that organisational performance is structured and monitored using well articulated, achievable KPIs. 

• Support Trustees in being an effective Board, ensuring it comprises the appropriate range of skills and has access to training and development opportunities.

• Deploy Trustees’ skills and networks to identify and activate opportunities for commercial development and business growth.

• Be an inclusive leader, collaborate with and empower the SMT, and motivate, support and develop the wider staff team. 

Advocacy, profile and civic engagement 

• Promote the profile and reputation of Dance City locally, regionally, nationally and internationally.

• Initiate and enable constructive debate about dance and its development by artists, policy-makers and the public, and to promote Dance City’s role in dance leadership.

• Articulate the transformative potential of dance in enabling social cohesion, the centrality of its place in the wider creative industries sector, and its potential, through civic partnerships and collaboration, to make a major contribution to the economy and well being of the city and region. 

• Ensure Dance City is part of local, regional, national  and international arts discussions and networks, is represented at key events and viewed as crucial to decision-making processes in the dance and wider cultural and social sectors.

• Be the face of Dance City in professional and community networks and at events in the northeast; communicate and advocate for its plans and ambitions to the widest range of people including politicians, the media, funders, artists, audiences and the public.

Creative 

• Shape, co-create and communicate the creative vision for Dance City. 

• Oversee the development and delivery of a creative programme which appeals to a wide range of audiences, demonstrates excellence, and sets out to grow appetite and demand for diverse dance experiences. 

• Build and manage sustainable commercial and funding partnerships which will enhance the profile of the programme and enable the commissioning, programming and presentation of dance within and beyond Dance City.

• Oversee the evaluation of the programme, to ensure quality, to engage in reflection and implement learning with colleagues.

• Maintain an overview of the local and national dance ecology in order to inform advocacy and planning.

Brand, commercial performance and income 

• Oversee the design and delivery of effective marketing and communications strategies that are developed and effectively delivered, to retain existing and grow new audiences for dance in the northeast and to promote the Dance City brand.

• Be proactive in the development and delivery of effective fundraising and income generation strategies for Dance City, to ensure that contributed income grows and is diversified, and to develop commercial opportunities enabled by the building and programme. 

• Play an active role in identifying and approaching prospective donors, sponsors and funding partners.

• Develop, maintain, and strengthen relationships with existing and potential supporters and to lead on key public funding and donor relationships.

Finance and operations  

• Be accountable for the financial operation of the organisation, ensuring budgets are set and monitored, appropriate financial policies and procedures are in place, compliance with appropriate legal and fiscal frameworks is followed, and that there is timely reporting to the relevant funders and authorities.

• Oversee and ensure the smooth and efficient management of Dance City’s facilities and infrastructure.

• Ensure Dance City remains a visible champion of environmental responsibility.

• Ensure the organisation is fully compliant with all legal requirements, including health and safety, and that all staff are trained appropriately. 

People and culture 

• Set the tone for and model the organisational culture, be an inclusive and consultative leader, championing employee wellbeing and engagement. 

• Ensure that appropriate policies and procedures are in place for recruitment, induction, appraisals and the professional development of staff.

• Ensure the organisation upholds its principles of equity, diversity and inclusion, valuing the wellbeing of all colleagues.

Person specification  

Essential  

• Has held a senior role in a cultural venue or within an organisation with a substantial arts programme or partnerships; is well networked in and beyond the cultural and creative industries. 

• Understanding of the current landscape and eco-system in the cultural sector and awareness of local/national political initiatives that will impact on - and create opportunities for - Dance City and its partner organisations.

• Understanding of the legal, fiscal, social and political context within which the arts operate, and the contribution they make to health, education, social cohesion and civic pride.

• Understanding of the needs of dance as an art form and a commitment to best practice and to promoting inclusion and equality of opportunity.

• An inclusive leader with experience of overseeing organisational transformation and managing change. 

• A track record in relationship building, working in partnership with a range of funders, agencies and organisations, and of successful fundraising and income generation from a range of sources. 

• A strong advocate and compelling storyteller, able to network, represent the organisation, communicate its vision and inspire confidence among existing and potential peers and stakeholders.

• Strong financial literacy and skills, knowledge of charity governance and relevant financial policies and procedures; experience of senior financial accountability.

• Experience of working effectively with a Board of Directors, understanding of best practice in governance and organisational development.

• A commitment to living in the region, able to travel nationally and internationally, and to work some evenings and weekends where there is reasonable expectation to attend events.

Desirable 

• Experience of running a building with a diverse and impactful arts programme. 

• An extensive network in the cultural sector. 

• Experience of significant national/international cultural partnership projects. 

• Experience of managing significant public investment programmes such as ACE NPO, Creative Scotland RFO or equivalent.

Equity, diversity and inclusion 

At Dance City we believe that voices and perspectives from a range of backgrounds and lived experiences make our understanding of the world and the arts more relevant.

We believe that difference is our strength.

Therefore we actively encourage applications from people from all backgrounds and those that are under-represented in our city and region and in dance leadership. 

Overview of the role

The responsibilities of the post-holder are designed and divided across Registry and Programmes-related activities. 

The post-holder will provide efficient and effective administration of all matters relating to the teaching and learning activities of the taught programmes (undergraduate and postgraduate) ensuring effective procedures are documented and adopted for dealing with enquiries, enrolment, induction, module selections, student queries, assessments, progression, student support, committees and events. 

This full-time role will suit a detail-orientated, methodical person and offers plenty of variety working as part of a friendly and supportive Registry team.  A flexible working pattern can be considered upon request.

The role offers plenty of variety working as part of a friendly and supportive Registry team.

Application Details

A full and comprehensive job description, person specification and application details for the role can be found on our website.

Candidates are encouraged to apply as soon as possible as applications will be considered upon submission.

London School of Theology is a Christian college and, as such, it is a requirement of the Person Specification that the postholder must be in sympathy with the Christian ethos, aims and objectives of the School.

All candidates must have the right to work in the UK.

SALARY & HOURS OF WORK

Full Time - 3 days a week (22.5 hours)

Salary - Gross £27,500 actual salary £16,500 per annum

Term - Permanent 

Annual Leave - FTE entitlement is 23 days pro rata plus public and bank holidays

Pension: Workplace pension contributions of 5% per month will be paid by NUM.

About NUMbrella Lane: NUMbrella Lane (NBL) is one of few sex worker-led services in Scotland. It has been operating since 2022 after National Ugly Mugs (NUM) took over aspects of the programming from the charity that ran Umbrella Lane. Since then, the project has evolved to provide in-person health and wellbeing support to Scotland-based sex workers and host events and outings within the community with a focus on community connectivity, reducing isolation and addressing root causes of interpersonal and intersectional violence.

Role Summary: The main purpose of the Vocational Support Delivery and Development Assistant is to provide trauma-informed, non-judgemental vocational support to sex workers in Scotland. Support members to access tools, resources and pathways to income stability, career development and community-based opportunities.

Key Responsibilities:

• Deliver 1:1 and group-based vocational support (CVs, learning pathways, financial literacy) in person and online
• Facilitate workshops and peer-led sessions
• Run regular in person drop in sessions, responding to community needs
• Connect members with suitable training, employment, or educational opportunities.
• Assist with developing bespoke tools and resources in response to feedback
• Capture member progress via NUM’s evaluation frameworks and build a case study library
• Contribute to cross-team collaboration (casework, mental health, drop-ins) and promote services to members
• Contribute to the day to day running of NUMBrella Lane, which may look different week to week

Base & logistics: Activities are delivered UK-wide via a digital platform, remote services, and in-person hubs. NUM delivers its services UK-wide through a combination of digital resources, remote services and in-person hubs, including NUMbrella Lane in Glasgow. Staff work on a hybrid basis, with the balance of home and location based working based on business needs .This role is primarily in person at our Glasgow venue, with occasional travel possible for meetings, events, and outreach. There is some flexibility for working from home on tasks for which a physical presence in the Glasgow base is not required.

Essential Skills and Experience:

• Ability to engage in a confident and empathetic manner with community members facing barriers to accessing mainstream services and employment
• Facilitation of groups in person and online, including speaking, presenting, leading discussions, requesting feedback, distributing digital and physical resources, and upholding a value-led safer space
• Ability to work in a team and collaborate with colleagues on shared projects
• Willingness to switch tasks according to priority, and to undertake a range of logistical, administrative and practical activities to contribute to the day to day running of the services
• An understanding of and alignment with NUM’s core values
• A commitment to learning and personal skill development
• Fluent spoken and written English
• Proficiency in the use of digital platforms such as Zoom, Google Suite, Canva, and Slack

You may have developed these skills through employment, self employment, volunteering, education, or community activism. Not having experience in traditional mainstream employment should not discourage you from applying for this role.

If you are passionate about NUM’s mission to ‘end all forms of violence against sex workers’ by providing high quality health and wellbeing services to sex workers in Scotland, and you would like to be part of leading change within a passionate work environment, we would love for you to join our team.

Please see the attached Job Description & Person Specification document for full job details.

About the Role

This is a hands-on, ‑people focused, operational leadership role at the heart of our service delivery. You’ll‑ oversee multiple cancer support programmes, ensuring they run smoothly, consistently, and to the highest standards.

You will:

• Lead day-to-day operations across a portfolio of cancer support services
• Provide strong, supportive leadership to managers, coordinators, and frontline staff
• Maintain excellent relationships with Macmillan, NHS partners, ICS colleagues, and community organisations
• Ensure safeguarding, quality, and statutory compliance
• Drive performance, quality improvement, and operational excellence
• Contribute to organisational strategy and future service development
• Manage budgets, monitor risks, and support sustainable funding models
• Be an escalation point for safeguarding, operational issues, and service risks

This is a truly rewarding role where you’ll make a tangible difference to people living with and beyond cancer.

 

Who We’re Looking For

We’re seeking a confident, compassionate, and organised operational leader who thrives in a fast-paced environment.

You will have:

• Proven experience in operational leadership within health or social care settings
• Strong communication and relationship-building skills with external partners and stakeholders
• A solid understanding of safeguarding, quality assurance, and statutory regulations
• Experience of driving performance and delivering continuous improvement
• Ability to contribute to strategic planning and service development
• Financial acumen, including managing budgets and supporting sustainable funding
• Confidence acting as an escalation point for safeguarding, operational, and service risks

And you’ll be:

· Supportive, collaborative, and people-focused

· Highly organised and able to manage competing priorities

· Passionate about inclusion, equality and person-centred support

·Committed to Self Help UK’s values and mission

As Philanthropy Officer, you will build strong, lasting relationships with individuals, families and organisations, helping them to achieve their philanthropic goals while increasing charitable income and delivering meaningful impact in communities across Wales.

We’re looking for someone with a strong understanding of social issues and community needs in Wales, who can use that insight to build networks, identify opportunities and develop tailored support for existing and prospective donors. This role will play a key part in securing new funding, growing our donor base and building high-quality, long-term relationships.

To be successful in this role, you will have:

• Proven experience in a philanthropy or fundraising relationship management role.
• Ability to identify and develop new philanthropic opportunities, including prospecting and converting new donors.
• Excellent interpersonal skills and experience of developing, managing and growing relationships.
• Strong communication, evidencing excellent customer relationship with a focus on trust, respect, confidentiality and attention to detail alongside the ability to juggle multiple relationships simultaneously.
• Confidence speaking publicly to a variety of audiences.
• High levels of motivation, be results-driven and able to work independently as well as collaboratively within a team.
• Experience of producing compelling reports, narrative and presentations alongside creating tailored donor experiences to inspire donors.
• A strong commitment to your own learning and development. 

Read more in the full job pack.

Do you seek to champion a culture where innovation, learning and cross-organisational collaboration become the norm? Connecting insight with action to reduce inequalities and strengthen community connection?

Involve believes that everyone, regardless of the challenges they face, should have the opportunity to thrive. Using both strategic influence and service leadership, as the Head of Adult Services you will lead the design, delivery, and continuous improvement of high-quality, evidence-driven adult adult services rooted in lived experience, community voice and meaningful partnership.

See the vacancies page on our website for full job and person specification. 

We are looking for an enthusiastic, proactive and organised Administrator to join us at The Royal College of Radiologists (RCR) as the Membership Operations Administrator. 

This is an exciting and stimulating opportunity for a talented self-starter to join a small, capable operations team who play a pivotal role in member engagement and retention. With a focus on delivering an excellent experience to members, you will be the first point of contact for RCR members, putting them at the heart of everything you do. In this role you will have responsibility for completing administration activities, work within service level agreements to respond to queries and complete membership processes, whilst ensuring that every interaction has a positive impact on our members. You will be efficient, responding promptly to all requests and deliver strong data integrity for membership with your exceptional attention to detail.

If you have a passion for delivering an excellent service, driving member satisfaction and developing your career in the membership space this could be the role for you. And if you aren’t currently in an administrative role, but think you have the right skills and experience to succeed, we’d encourage you to apply.

What you will do: 

• Deliver exceptional customer service with every interaction, to ensure every member or potential member receives a positive experience.
• Respond to member queries and complete key membership administration processes using our CRM throughout the membership lifecycle from recruitment to retention. 
• Provide support to ensure relevant documentation on membership processes are current and user friendly.
• Develop and implement data and quality checks and robust processes, to deliver reliable and current data on our members. 
• Support the Membership Events Coordinator to deliver outstanding membership engagement events. 

What you need:

• Demonstrable experience of providing exceptional customer service.
• Experience of managing administration processes efficiently.
• Experience of using and maintaining a CRM database or equivalent to store and retrieve data.
• A quick learner, able to adapt existing knowledge and experience, to tackle new queries as they arise.
• Ability to prioritise and anticipate competing demands.
• Good working knowledge of Microsoft packages.

If you’d like to grow in this challenging and exciting Membership Operations Administrator position, as well as work with a charity that focusses on supporting doctors who deliver medical imaging and cancer care, please find out more about the role, the RCR and instructions on how to apply in the candidate pack.

Why join us:

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (60% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

Project & Fundraising Support Officer

Are you looking to start or grow your career in the charity sector? We are seeking a motivated and enthusiastic Project & Fundraising Support Officer to assist with our UK and international work preventing and treating needless disability.

Location: Haywards Heath (office-based, with some travel in West Sussex)
Salary: £24,000–£26,000 (35 hours/week)
Contract: Fixed-term (12 months, with intention to extend depending on funding/performance)
Benefits: 25 days holiday + bank holidays, 5% pension, enhanced sick pay

About the role
This is a varied, entry-level role offering hands-on experience across programme delivery, fundraising, communications and administration. You will support our UK nutrition project - the IMPACT Tasty Team - helping deliver community sessions, recruit volunteers, liaise with partners, monitor activities and support fundraising and reporting.

You will also contribute to IMPACT's wider international work, including assisting with fundraising proposals and donor engagement, supporting communications and social media, and helping manage relationships with international partners in Asia and Africa.

About you
We are looking for someone highly motivated, proactive and eager to learn. You will have strong communication and organisational skills, a flexible approach and the ability to work both independently and as part of a small team. A genuine interest in nutrition, community projects, international development and fundraising is essential.

Some relevant experience (paid or voluntary) is desirable but not required.

This is an excellent opportunity to gain broad experience and play a meaningful role in a small, impactful charity.

Eligibility to work in the UK is essential.

Job Title:

Therapeutic Service Manager

Responsible To:

Head of Therapeutic Services

Responsible For:

Operational Management of KSAAS Therapeutic Services

Salary:

£33,000 (With Possibility of Two Annual Incremental Increases Up to £35,000)

Hours:

35 Hours Per Week

Location:

Canterbury (With Regular Travel To Countywide Hubs)

Contract Type:

Fixed term

Main Purpose of The Role

The Therapeutic Service Manager is responsible for operational oversight of KSAAS’s therapeutic services for individuals who have experienced sexual assault or abuse, ensuring every survivor is heard, believed, and supported in ways that honour their lived experiences and diverse identities. As a service manager, you will be responsible for operational delivery of high quality, trauma informed and survivor centred therapeutic services. You will also be responsible for developing a safe, respectful and inclusive working environment, and providing high quality mentoring, role modelling, management and wellbeing support to staff working within the service.  As someone who works closely with staff and survivors, you will be instrumental in evidence based development of progressive high quality, accessible services in line with staff, partner and survivor feedback

Main Duties

The successful candidate will be expected to:

• Contribute to the development of high quality, trauma informed and survivor- centred therapeutic services
• Effectively manage the operational delivery of high-quality specialised trauma-informed therapeutic services for survivors of sexual violence at multiple sites across Kent and Medway
• Act as a designated safeguarding officer, managing complex safeguarding cases and informing safeguarding policies and procedures
• Ensure that all therapeutic services and staff adhere to BACP (or equivalent) ethical codes and quality standards.
• Manage a challenging clinical caseload, including initial client assessments and providing appropriate therapeutic support for complex, high-risk or survivors with additional needs.
• Promote KSAAS’s vision, mission & values and role model these in all aspects of your work
• Foster a safe, inclusive, and courageous environment and a culture of respect, support, empowerment, accountability and compassion

• Support the Head of Therapeutic Services in developing the organisation’s therapeutic provisions, policies & procedures to ensure effective & progressive client-centred clinical services
• Implement high quality service delivery models and protocols in collaboration with the Head of Therapeutic Services.

• Oversee daily operations of the therapeutic services (e.g. manage staff caseloads, case allocation, service demand and waiting lists) across all KSAAS sites county wide, ensuring smooth and efficient service delivery
• Attend and contribute to management and partnership meetings where appropriate.

• Contribute to accurate data collection & management and regular service performance reporting
• Build strong operational relationships with the ISVA team and operations and administration teams.
• Deputise for the Head of Therapeutic Services when required

Case Supervision & Staff Support

• Assess clients and ensure that staff are allocated cases within their competency, hold appropriate caseloads & receive appropriate clinical supervision in line with BACP requirements
• Provide staff with attentive, robust, supportive, empowering, empathic and compassionate management
• Act as a Designated Safeguarding Officer & the first point of escalation for therapeutic staff regarding complex or high-risk cases, liaising with the Head of therapeutic Services where required
• Support staff success through induction, mentoring, shadowing, and ongoing work reviews
• Proactively identify training needs and wellbeing needs and contribute to ensure effective and useful staff development plans
• Proactively collecting data on staff and survivor experience to enable evidence-based service delivery and improvement

Casework

• Adhere to BACP ethical regulations and KSAAS therapeutic service policies and procedures
• Hold a reasonable caseload, consisting of:
  • Clinical assessment of new clients to inform case load allocations
  • Complex, high‑risk or specialist client cases
• Engage with clinical supervision sessions in line with BACP requirements

General Duties

• Take part in staff meetings, development days, AGMs and staff training as required
• Develop awareness of organisational policies and procedures and support the development of policies and procedures specific to the therapeutic service
• Develop an awareness of health & safety, Data protection and safeguarding policies and procedures, promote these to therapeutic service staff & proactively report issues to the KSAAS’s management team.
• Maintain own physical and psychological well being so as to be in a position to manage workload and level of responsibility, using personal therapy, clinical supervision and KSAAS EAP provisions.

• Work flexibly to meet the needs of the service & undertake other duties, which seem fitting for this role.

Application Information

Interviews for this position will be held on Friday 1st May 2026. Note that you will be required to provide proof of qualifications, proof of your right to work in the UK and 2 references if you are offered this post and will be required to undergo an enhanced DBS check. 

This post is subject to an enhanced vetting and barring check and open to women only. Genuine Occupational Requirement (GOR), Schedule 9 (Work; Exceptions), Part 1 (Occupational Requirements), of the Equality Act (2010) applies

Individual Giving Lead When You Wish Upon a Star | £30,000–£35,000 | Nottingham / Hybrid | Permanent 

Some roles are defined before you arrive. This one is defined by you. 

When You Wish Upon a Star grants life-changing wishes for children with terminal and life-threatening illnesses. Every wish is a memory that lasts a lifetime for a family facing the unimaginable. The cause is immediate, emotionally powerful and directly translatable into the kind of impact that makes supporters proud to be involved. 

We are looking for someone to develop and lead our individual giving function. You will shape the strategy, grow and steward our community of individual supporters, and define what this looks like for Wish. You will have the full backing of the CEO and board, direct access to senior leadership, and the freedom to bring your own thinking, creativity and ambition to a function that is yours to build.

If that sounds like the role you have been waiting for, we would love to hear from you.

What you will be doing 

You will identify, engage and grow a community of individual supporters who feel deeply connected to our mission, developing propositions and campaigns that are emotionally compelling and inspire long-term giving. You will represent Wish confidently, create the systems and supporter journeys that enable sustainable growth, and lay the foundations for an individual giving programme that grows in both income and impact. As income grows, so does the role. The expectation is that this person builds not just a strong base of individual supporters but, in time, a team around it. 

You will work closely with the Head of Income Generation and Board, with realistic targets in the early stages that give you the time and space to build meaningful relationships rather than focus on short-term gains. This is not a role where you will be left to figure it out alone. It is one where your ideas are valued, your judgement is trusted, and your ambition is actively supported. 

What you will bring 

Experience developing, growing or significantly influencing individual giving income streams, including regular giving and lottery programmes, and engaging supporters at scale to inspire long-term and higher-value giving. Experience of managing the end-to-end supporter journey through CRM systems, using insight and data to drive acquisition, retention and growth. 

A strong instinct for understanding what motivates people to give, and the ability to turn that insight into campaigns and experiences that feel personal, compelling and effective. Comfort with ownership, and the confidence to create momentum and build something from the ground up. 

What we offer 

We know what we are asking of you and we have built a package to reflect it. 

• £30,000–£35,000, reviewed as the function grows 

• 25 days holiday rising to 30 with service, plus 3 days at Christmas not taken from your allowance 

• 2 Wish Maker days each year to make your own wishes come true 

• 6 months full maternity pay 

• Full sick pay from day one 

• Flexible working with full trust over how you structure your hours 

• A culture built on genuine care for the people who work here 

How to apply 

We invite you to explore our recruitment pack for more information on the role and how to apply. 

As Head of Digital Products and User Experience, you will lead the Digital Products and User Experience team in the development, maintenance and continuous improvement of digital platforms and products that drive engagement with our cause. You will be accountable for the performance, compliance and accessibility of all digital products and services, including the Motor Neurone Disease (MND) Association website. Working with colleagues across the organisation, the Head of Digital Products and User Experience will plan confidently, collaborate well, and contribute to a digital function that can respond to changing needs and growing demand.

This is an exciting time to join the MND Association, following the launch of our new brand in January and with a new CRM scheduled for implementation. Strengthening our digital platforms and products will ensure people affected by MND, our supporters and volunteers, experience digital services that are clearer and more accessible.

This opportunity is for a 12-month Fixed Term Contract.

Key Responsibilities

• Lead and develop the Digital Products and User Experience team, including 4 direct reports, setting clear direction and high standards
• Own the delivery, performance and accessibility of all digital products and platforms
• Champion excellent user experience across websites, microsites and digital services
• Embed product-based ways of working to deliver high standards of performance and user experience
• Set and champion content and product standards across the organisation
• Work with senior stakeholders to agree priorities, dependencies and delivery plans
• Support projects, advising on impact, budget, resource, and risks to ensure inclusion of digital requirements 
• Contribute to organisation-wide technology strategy and leadership activity

About You

• Proven experience leading digital products and user experience at scale
• Proven ability to set and deliver a digital strategy
• Experience of leading a multidisciplinary team
• Experience supporting and developing cross organisational project teams and managing stakeholder relationships
• Broad knowledge and awareness of best practice and emerging trends in digital technologies
• Excellent working knowledge of digital accessibility tools and principles and inclusive design
• Experience using insight and analytics to improve user experience
• Confident communicator, able to influence at all levels

Hybrid working expectations: office attendance  in our Northampton office one day per week

Further information about MND Association and full job description is available in the attached Candidate Pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

What We Offer

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
• 24/7 GP access via phone and video
• Life assurance and confidential counselling helplines
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
• Access to Benefit Hub for discounts on everyday shopping
• Enhanced pension scheme
• Opportunities for training and personal development
• Hybrid working

About Us

Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND. We fund ground-breaking research. We campaign for better care. We’re here for everyone who needs us. Because with MND, every day matters.