Supporter services team jobs in harrow, middlesex

The ISM seeks a Legal Officer to help deliver key services to its members across a wide range of legal issues. The role includes supporting unpaid-fee claims, helping musicians understand third-party contracts, and assisting the wider legal team with ongoing matters.

The award-winning ISM is the dynamic, change making professional body representing musicians. With a current membership of over 11,000, the ISM is known for its legal support to its members across a range of issues from copyright and employment disputes to contracts.  We are also known for our campaigning work on issues from equality to Brexit and AI which can cross over into legal services. We do not handle litigation and any disputes which proceed to this stage are handled by our legal insurance providers. 

It is vital that we deliver gold standard legal services, responding to the needs of our professional musician membership. You will be someone who has experience as a legal adviser or have some legal knowledge such as contract, copyright or employment law. You will be proactive with strong problem solving skills, good drafting and oral skills, keen attention to detail and good emotional intelligence.

You will be joining a professional staff team who are based in Bayswater, London. The role is five days per week of which at least three will be in the office.

For a full job description for this role and how to apply visit the ISM website.

Closing date is Monday 12th January at 9.30am. Interviews will take place face-to-face and applications generated by AI will not be considered.

About us:
At St George's Hospital Charity, we're dedicated to making a difference in our hospitals and the communities we serve. Everything we do is framed by a commitment to improve the support we can provide to patients, staff and visitors who use our hospitals in the local communities across Southwest London, Surrey and Sussex. Every year, we transform hospital spaces, provide life-saving equipment, champion pioneering research and fund projects that support our NHS staff to perform at their best. We're looking for an ambitious fundraising professional to join our team and be part of the next stage in our charity's development. 

About the role:

Are you an experienced communications professional passionate about using your skills to improve patient care? We’re looking for a creative, driven Communications and Marketing Manager to join our team. This varied role is ideal for a communications all-rounder with a flair for storytelling and a desire to take the next step in their career.  

You’ll play a key role in raising the charity’s profile and celebrating the difference we make for 1 million patients and 10,000 hardworking NHS staff atacross St George’s NHS Trust every year. Reporting to the Head of Communications and Marketing, you’ll plan, manage and deliver a wide range of projects, from brand and awareness campaigns to digital content, video and design.   

You’ll collaborate closely with our grants, arts, and fundraising teams to promote key programmes, and work in partnership with the NHS Trust’s communications team to engage staff and external stakeholders across hospital channels.  

This is an ideal role for someone looking to take the next step in their Communications & Marketing career, joining a friendly, hardworking and ambitious team. 

Our staff benefits:

• Pension: contribute 3% of your pre-tax monthly salary and we add an additional 6% to your contribution
• Wellness days: you are entitled to two paid wellness days to focus on your wellbeing.
• Training and development: One-day (pro rata) per month to focus on your personal training and development
• Annual Leave: Enjoy 25 days holiday/year plus 8 bank holidays. This increases by one day per year, up to a maximum of an additional five days. This is on a pro rata basis.
• Enhanced maternity pay: Qualifying employees are eligible for enhanced maternity pay, calculated based on their current salary, after completing 52 weeks of employment.
• Extended time off: Employees with at least two years’ service can take between 4 to 6 weeks off unpaid for activities such as travelling, studying, pursuing hobbies or caring for an independent.
• Shared parental leave: This lets parents share up to 50 weeks of leave and 37 weeks of pay after the birth or adoption of a child.
• Season ticket loan: spread the cost of your commute with our season ticket loan.
• Employee Assistance Programme: Our health assured EAP offers confidential support and advice on a range of personal and professional areas including mental health, financial concerns and wellbeing.
• Blue Light Card: enjoy discounts both online and in store across various outlets

Actors’ Trust supports professional actors and stage managers in times of need, and our bold new Acting for Impact strategy seeks to increase the charity’s reach and impact within the performing arts community.

The Finance & Office Executive will play a key role in ensuring the financial health and effective administration of the charity. Working closely with the CEO and Head of Finance & Operations, the postholder will provide financial assistance, manage the office, and undertake the administrative functions required to support the smooth running of the charity.

This role is perfect for someone who enjoys working with numbers, systems and people. You’ll play a key role in supporting and delivering the charity’s financial and operational strategy and enabling the Trustees to fulfil their legal and fiduciary obligations. You will ensure that our finance processes and office run smoothly, including diary management, and that key governance and HR processes and procedures comply with law and with our policies.

We are looking for an energetic and motivated self-starter keen to take on a new challenge within a fast growing organisation, to join us and support our team. You will have an appetite for detail and a focus on standards. Additionally, you will be a problem solver, team player, able to quickly adapt, (and to ask for help when you need it) and you’ll have the self-belief and capacity to develop trusted relationships with stakeholders at every level. 

See the attached Job Description for more details.

How to Apply

• Please apply with an up-to-date CV including a daytime phone and email contact, and a brief covering letter telling us why you’re a good fit for this role.
• The closing date and time for applications is 9am, 9th January 2026.
• Interviews will be held on Thursday 15th January 2026

Home-Merton is seeking an inspiring and strategic Director to lead our trusted local charity through its next stage of growth and innovation. 

This is a rare opportunity to make a tangible difference for children and families — by strengthening our community presence, driving income generation, and ensuring every child gets the best possible start in life. 

 About Home-Start Merton – Making a difference to young families

We believe strong families make strong communities. 
Our trained volunteers provide emotional and practical support to parents of young children, helping them navigate the challenges of early childhood and family life. 

Operating across London borough of Merton, we are a small but vibrant, values-driven charity and part of the wider Home-Start network — one of the UK’s leading family support movements. 

Our Charity Director Role

As Director, you’ll be both strategic leader and hands-on advocate, driving our fundraising and partnership agenda while overseeing operational excellence. 

You’ll lead our talented team of employees, work closely with trustees, and represent our charity with energy and passion — ensuring we remain a visible and trusted voice for families across Merton. 

Key Responsibilities 

• Lead and inspire staff and volunteers to deliver high-impact family support services. 
• Oversee service delivery, safeguarding, and operational compliance. 

• Develop and implement a bold, diversified fundraising and income generation strategy. 

• Build and nurture relationships with funders, corporates, philanthropists, and community partners. 

• Act as a confident ambassador, raising the organisation’s profile locally and regionally. 

• Work closely with the Board of Trustees on governance, strategy, and long-term sustainability. 

About You 

You are: 

• Experienced in charity governance, financial management, and service delivery. 
• A proven fundraiser and relationship builder who can secure sustainable income across multiple sources. 

• A confident and inclusive leader who inspires and empowers teams. 

• Skilled in partnership development and community engagement. 

• Deeply committed to safeguarding, equality, and family wellbeing. 

Why Join Us? 

• Lead one of London’s most respected family charities. 

• Shape our strategy for growth and sustainability. 

• Join a passionate, values-led team and supportive board. 

• Enjoy flexible, hybrid working. 

How to Apply 

If you meet most but not all of our criteria and are passionate about giving children the best start in life we'd still like to hear from you.

Apply via CharityJob or reach out to our Chair for an informal conversation. 

Closing Date: Friday 12 December 2025

Home-Start Merton is committed to equality, diversity, and inclusion. We welcome applicants from all backgrounds. 

About The Role

Whilst this is a home-based role, you will be required to live in and travel across London. 

We have a fantastic opportunity available for a Regional Fundraiser to join our rewarding and growing team. This is an exciting role, which would suit someone looking to build and develop their relationship fundraising or broaden their sector experience in a major national charity.
From multi-year partnerships and supporters, right through to managing volunteers and raising awareness in our communities, the team you join is talented, fast-paced and on a mission to create a world where dementia no longer devastates lives.  The successful candidate will be able to deliver first-class relationship and account management, maximising retention as well as driving opportunities to secure new income within London (from prospecting through to pitch development and delivery).

Our team have a wealth of experience and skills to support you, and being a team player is essential. Recruiting, managing, and appreciating the value of our supporters and volunteers is essential. You need to inspire and motivate them to develop lifelong support.

Location: This is a homeworking role. You will be required to regularly travel across London to meet supporters on a weekly basis and occasionally attend internal meetings at locations across the country, including our flagship offices (London, Birmingham, Warrington, and Belfast). You must reside in the UK and have the correct right-to-work documents to work in the UK. 

Key Responsibilities:

- Demonstrable experience in relationship and community fundraising, or the ability to show transferable skills from a similar role.
- Strong understanding of budgeting, forecasting, and financial management.
- Proven experience in identifying, developing, and securing new business opportunities.
- Experience delivering excellent supporter stewardship and/or customer care.
- Ability to analyse data and insights to inform decisions and improve performance.
- Proven track record of achieving both financial and non-financial targets.
- Ability to work remotely and independently, with flexibility to travel across a wide geographic area

What you’ll focus on:

- Communicating with confidence, warmth, and clarity with a wide range of stakeholders.
- Using digital tools to manage projects, track progress, and share impact.
- Collaborating with colleagues across teams, balancing multiple priorities and deadlines with ease.
- Using evidence and feedback to shape effective decisions.
- Staying organised and detail-focused, ensuring every project runs smoothly and delivers great results.

About Alzheimer's Society - who are we and what’s our mission?

Dementia is the UK’s biggest killer. One in three people born in the UK today will develop dementia in their lifetime.

At Alzheimer’s Society, we’re the UK’s leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding ground-breaking research and campaigning to make dementia the priority it should be.

Together with our supporters, we’re working towards a world where dementia no longer devastates lives. Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for. 

Our commitment to Equity, Diversity, Inclusion & Belonging

We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as part of a minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.

Our hiring process 

We want you to bring your whole self to the process. Applications are anonymised until interview stage, and we’re happy to support any adjustments. Share your feedback via our candidate survey when applying to help us improve. We may close early if we receive high interest (with 48 hours’ notice). Some roles may require a DBS check as part of our safer recruitment commitment. Thinking about using AI during the recruitment process? we know this can be helpful in many ways but remember to include your personal and authentic self too. Your voice and experience are what really set you apart. 

Giving back to you

At Alzheimer’s Society, we value our people and take a total reward approach to pay and benefits. You’ll enjoy a generous double-matched pension scheme, 27 days’ annual leave (plus bank holidays and wellbeing days), and access to a free Health Shield Cash Plan, 24/7 EAP, Thrive mental wellbeing support, and virtual GP services. Our Society Plus platform offers exclusive discounts, wellbeing resources, and recognition schemes, while our flexible working, family-friendly policies, and life assurance provide peace of mind and work/life balance. We also offer a free Will-writing service and long service awards to recognise your ongoing commitment.

In2STEM Alumni Officer

Job Description 

Reports to: Head of Programmes

Part Time (0.6) - £27,675 FTE 

As the Alumni Officer, you will be someone who enjoys working with young people and is passionate about supporting them to progress to vibrant degrees and careers in STEM. The post holder will have strong knowledge and understanding of the barriers facing young people from low socioeconomic backgrounds accessing STEM education and careers across the UK.

The Alumni Officer will deliver the continuation of support for hundreds young people who complete the In2STEM programme every year, supporting them with continued support throughout year 13/S6 as they progress to post FE education, apprenticeships and training, and providing long term careers opportunities.

The post holder will be an organised and motivated self-starter who thrives in the face of change, enjoys creative problem solving, working in a team and can achieve deadlines on a tight timescale.

In2scienceUK is a remote-based organisation, that requires occasional travel across the UK for events, internal & external meetings and staff co-working days.

Your specific duties will include:

• Evaluate existing alumni activities to recommend and implement improvements and new initiatives to support the delivery of a high quality programme experience to support In2STEM alumni, aligning with learning objectives, feedback and our theory of change.

• Develop and deliver engaging alumni communications e.g. newsletters & email updates, to keep In2STEM alumni informed of news, opportunities and events.

• Plan, organise and support the delivery of online workshops aligned to support In2STEM alumni progression milestones. 

• Maintaining up to date alumni records, in accordance with data protection, as well as working closely with the Data, Impact and Evaluation Manager to evaluate In2STEM participant progression.

• Support with the collection and creation of case studies and alumni stories to promote alumni achievements and strengthen the community.

• Support the planning and delivery of organisational in-person events e.g. celebration days/conferences.

• Work closely with the In2STEM programme and fundraising teams to ensure funder requirements are met.

As duties and responsibilities change, the job description will be reviewed and amended in consultation with the post holder. The post holder will carry out any other duties that are within the scope, spirit and purpose of the job as requested by the line manager. All staff must undertake all mandatory training, checks and compliance as instructed by the organisation.

Essential: 

• Prior experience managing alumni communities.

• Prior experience of working with students transitioning from further education (particularly year 13/S6) into STEM degrees and careers.

• Excellent organisational skills, able to multitask and manage a varied workload while paying attention to the tiny details

• Experience delivering programmes and/or projects within the education, career development and/or employability sector.

• An understanding of the social and economic barriers that prevent some people from progressing into STEM degrees and careers.

• Experience working with one or more of the following groups: young people, people from low-socioeconomic backgrounds, volunteers, universities or STEM professionals/employers.

• Experience developing and maintaining strong working relationships with internal and external stakeholders at various levels.

• Experience designing and delivering events, both online and in-person, such as workshops and networking events.

• Excellent written and verbal communication skills, with strong presentation skills and an ability to adapt to a range of audiences.

• Flexible and adaptable, with an ability to pick up new tasks quickly, showing resilience when faced with challenges.

• Knowledge, understanding or experience of programme or project evaluation. 

• Working collaboratively and supporting fostering a collegiate workplace environment.

• Upholds the values of our code of conduct and is respectful to all.

• Competent user of Google Suite, Word, Excel, Canva, Powerpoint, Gmail, email marketing software.

Desirable: 

• Level 6 qualification or higher in careers guidance and development from the CDI.

• Prior experience of working with Gatsby Benchmarks of good careers guidance.

• Prior knowledge or experience of GDPR and safeguarding.

• Experience of using task/project management software and databases.

Benefits: 

At In2scienceUK we practise what we preach by giving all staff opportunities to progress in their careers. You will have the opportunity to develop your career with guidance from your line manager to get you to the next level from day one. 

Although we take our career development seriously we also value work life balance. You will have the opportunity to work flexibly from home, balancing your caring responsibilities, volunteer commitments, hobbies and anything else that makes you happy. 

In2scienceUK offers a Pension Salary Sacrifice Scheme along with other staff benefits. These include financial and wellbeing support through our employee assistance programme (EAP) and 100’s of retail and high street discounts.

You will have 28 days of annual leave per annum (pro rated to 0.6 FTE equivalent), plus bank holidays. 

Commitment to Safeguarding: 

In2scienceUK is committed to our responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults as outlined in Working Together to Safeguard Children. We are committed to recruiting candidates who share this commitment to safeguarding, and therefore we apply robust recruitment and selection procedures to ensure that the people selected are right for the job, and that all candidates are appropriately screened prior to appointment. 

The following pre-employment checks will be undertaken as applicable:

• References 

• DBS check and/or Overseas criminal records check where applicable

• Self-Disclosure 

• Identity check 

• Right to work in the UK 

• Evidence of qualifications applicable to the role 

• Confirmation of registration with applicable registered body where applicable 

Many of our roles involve working with children and we will therefore take up references prior to your appointment. You should provide details of referees including your current and previous employers, covering the last 5 years. Your current or previous employer will be asked about disciplinary offences relating to children, if the role involved working with children, including any in which the penalty is time expired. We will also ask if you have been the subject of any child protection concerns and if so, the outcome of any enquiry or disciplinary procedure.

The Family Treatment Service (TFTS) is a respected, CQC-registered, not-for-profit mental health clinic based in Wimbledon Village. We provide compassionate, evidence-based care for individuals, couples, and families, with specialist services, and a growing multidisciplinary team.

As we enter an exciting new phase of growth, we are seeking a Managing Director to take over day-to-day leadership from our founding team. This is a rare opportunity to guide a well-established and values-driven service through transition—maintaining our clinical integrity while strengthening operational systems and ensuring long-term sustainability.

Key Responsibilities

• Lead the organisation through a structured transition period, working closely with the founders to preserve TFTS’s ethos and high standards of care.
• Oversee all business and operational functions, including HR, finance, governance, and compliance.
• Ensure full CQC and regulatory compliance, with strong governance and risk management.
• Develop and deliver a strategic plan for sustainable growth, innovation, and service development.
• Foster a positive, inclusive culture—supporting staff wellbeing, communication, and professional development.

About You

• Proven senior leadership experience in a CQC-registered healthcare, charity, or not-for-profit setting.
• Strong commercial and operational management skills with financial oversight experience.
• Excellent interpersonal and communication skills—able to lead with empathy during change.
• Strategic thinker with a track record of implementing operational improvements.
• (Desirable) Experience in mental health or family-centred services and leading organisational transformation.

Community Fundraiser - Home Counties

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Are you ready to take on a new challenge with a leading charity making a real difference in brain tumour research? ​

Brain Tumour Research is seeking an experienced and motivated fundraiser to join our team. As a key part of our fundraising efforts in our high-performing East region, you will have the opportunity to drive income generation through a variety of initiatives, including challenge events, fundraising groups, and corporate partnerships such as charity of the year. You will also be responsible for driving initiatives to increase our profile and supporter base within Buckinghamshire, Bedfordshire, Hertfordshire, Northamptonshire and Essex. 

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Key Responsibilities: ​

• ​Generate income across a range of community fundraising initiatives and events, with the opportunity to lead on key projects 
• Steward supporters to help drive the charity’s fundraising activities and growth 
• ​Work with the fundraising team to develop and maintain strong relationships with fundraisers, donors, partners, and key stakeholders ​
• Contribute towards the growth and success of fundraising efforts, ensuring a sustainable income stream for the vital ongoing funding of brain tumour research ​

​

Requirements: ​​

• At least one year of fundraising experience, with a proven track record in income generation 
• Strong experience in supporter stewardship  
• Excellent communication skills, with the ability to engage and inspire supporters and partners alike ​
• Passion for Brain Tumour Research and its mission to fund research and ultimately find a cure 

​

If you are looking for a fulfilling and impactful role and have the level of experience and skill we are looking for, we welcome your application.

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​We will give preference to those candidates living in the Bucks, Beds and Northants areas of this region.​​​

​We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.​

We are asking for a CV as the first step but applicants may be asked to provide a targeted covering letter as part of the selection process.  Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face to face second interview, held at our offices in Milton Keynes.

Closing Date: 14th December 2025

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We are looking for people who share our passion for finding a cure for brain tumours and who have the skills and experience to make a difference. We welcome applications from candidates of all backgrounds, cultures, genders, sexual orientations, abilities, and ages. We believe that diversity enriches our organisation and helps us achieve our mission. We are committed to providing an inclusive and supportive environment where everyone can be themselves and contribute to our vision.

​

We are looking for a proactive and people-focused fundraiser to join our ambitious team as Community Fundraising and Partnerships Officer. This is a pivotal role where you will:

• Grow community income and build meaningful partnerships with local companies, schools, individual supporters and groups.
• Shape and deliver inspiring fundraising initiatives that engage the community and raise vital funds.
• Be the key link between Dash and our supporters, ensuring every donor, volunteer, and partner feels valued and connected to our mission.

This is a fantastic opportunity to make the role your own. While some community fundraising has taken place, there is huge potential to grow our income and partnerships given our location near major companies and active community groups. You will work closely with our CEO and Trusts & Foundations Lead and play a central role in securing the resources needed to continue our life-changing work.

4-5 days per week (flexible), hybrid location (home-based with regular travel to Maidenhead, Slough, and
Windsor, so ideally based within 1 hour of the area)
Term: Permanent or we will consider contract

This role is perfect for someone who wants to use their fundraising expertise to make a real and lasting difference to families in crisis.

Do you want to take on the exciting opportunity of leading an innovative team and playing a key role in preventing rough sleeping?  

About the role

We have an exciting role available for a motivated and passionate leader to join the Lewisham Assessment and Recovery Centre (LARC) team as a Service Manager.

The LARC service aim is to provide a service to support people to avoid rough sleeping, and act as rapid move on service for people with history of sleeping rough and move into suitable alternative accommodation. In the rewarding role of Service Manager, you will:

• Oversee the day to day running of the service, support and manage a team across the project.
• Work closely with local authorities, other housing providers, health and other specialist services to identify support for the clients and rapid move-on.
• Provide line management and motivational support to a high performing team.
• Liaise with partner agencies to build and maintain effective relationships to support effective service delivery. 
• Work on site Monday – Friday in Pagnell Street, Lewisham.  

About you

We are looking for a motivated and passionate manager to lead and support a team across the project. You will have a genuine interest in the overall aims of the service, and demonstrate:

• A creative and dynamic approach, with excellent communication skills, and the ability to build relationships and negotiate with a wide range of partners and external audiences.
• The ability to operate in a fast paced environment and manage a varied workload and multiple priorities.  
• Knowledge and understanding of the housing and support needs of people experiencing homelessness.

If you want to play a part in this positive impact of this integral preventative service, we encourage you to apply! 

We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this management level.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

When you're ready to apply click the ‘Apply Now’ Button to start your online application form.

Closing date: 10am on 15 December 2025

Interview and assessments on: TBC

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits

Our members are looking for an enthusiastic indovidual to join our Network Hope Activities team as staff cover for 9 months.

You will work under the direction of the Project Manager and alongside, tutors to deliver activities, support networks, health and wellbeing and training support to beneficiaries and to recruit, train and support a network of volunteers to facilitate the support groups. 

The role will involve collaboration with other local businesses and third sector organisations to deliver the activities. This Project’s aim is to support vulnerable disabled people (including those with learning disabilities, autism and those affected by mental health issues and their families) through consistent provision of health and wellbeing activities, pathways into employment training, sport and social activities, advice, signposting and peer support based both at our Resource Centre in W10 and out in the community.

KEY RESPONSIBILITIES  
 
1. Supporting Tutors, volunteers, senior staff and beneficiaries 
 
Utilising EPM’s resources to lead in locally sourcing beneficiaries and volunteers from the local community. Liaise with the NHS and Social Services, partner providers and schools, colleges, community centres, voluntary organisations and referral agencies. 

· Facilitate and support local support groups, 

· Plan, arrange and run a variety of activities and training programmes. 

· Recruit and support a network of volunteers to co-facilitate support groups and activities 

· Under the direction of The Project Manager conduct home visits to assess the needs of the families and inform them of support available through Network Hope. 

· Arrange the selection and delivery of healthy food and drinks and running the catering and gardening training groups. 

· Work with sports and fitness tutors to ensure all equipment used in sports/fitness sessions are secure and meet health and safety standards. 

· Coordinate and oversee respite and peer group support to the families. 

· Develop, monitor, update and review individual action plans for all beneficiaries. 

· Conduct evaluation reports (including case studies) and work with senior management to collate the information. 

· Assist senior management in leading  advisory group meetings and lead/facilitate local support group meetings. 

          Other duties as required

About SPANA

SPANA (The Society for the Protection of Animals Abroad) is the global charity for the working animals of the world. Since our foundation in 1923, we have worked where they work, to support the welfare of working animals, including horses, donkeys, mules, oxen, dogs and camels.

About this role

SPANA is investing in its Monitoring, Evaluation, Accountability and Learning (MEAL) function. We have established an independent MEAL team within the Global Programmes Directorate (GPD), led by a Head of Data Insights and MEAL. The MEAL team plays a critical role in ensuring that SPANA’s programmes are effective, responsive and continuously progressing to improve the welfare of working animals globally. The MEAL team works closely with SPANA partners based in different countries and with SPANA colleagues across departments.

Reporting to the MEAL Manager, the Data Management Officer is a key role in SPANA’s MEAL team. The role oversees the full data cycle, including supporting partners with consistent data collection, improving data quality assurance, maintaining data systems, setting standards, co-ordinating consolidation of programme data and producing clear analysis and visualisation. The role contributes directly to better use of evidence in programme design, learning and accountability across the organisation.

Contract, location and salary

This is a full-time (34.5 hour per week), permanent role based in the UK. SPANA works on a hybrid basis, and staff come into our office in London for approximately 1-2 days per month (or more if preferred). 

The salary for this role is c.£35k per annum, subject to skills and experience. SPANA provides employee benefits including a generous company pensions scheme and healthcare cashplan with Medicash. 

Full details and how to apply

Please review the job description for full details including a person specification and information on how to apply.

The deadline for applications is 23:59 GMT on 04 January 2026. 

Candidates must have the right to work in the UK.

Fixed-term contract (12 months, with possibility of extension)

1.5 days a week (12 hours – ideally split across days, with Wednesday mornings being preferable)

£25,500 FTE (£7650 pro rata)

Location: Remote, with one working day per month in central London

Reports to Director

Application: CV and cover letter required

The Loss Foundation provides free specialist support to those grieving the loss of a loved one to cancer. Our work ensures that no one has to navigate bereavement alone. As we continue to grow and expand our reach, we are looking for a Charity Administrator who can help us deliver a warm, professional, and responsive service to everyone who contacts us.

About the Role

The Charity Administrator will be the first point of contact for the public, handling all email and telephone enquiries with compassion, clarity, and professionalism. Many of the individuals contacting us are bereaved, and although this is not a counselling role, it requires a calm, sensitive, and emotionally mature approach.

The post holder will also support the administration of training enquiries, maintain spreadsheets and systems, and ensure the smooth running of key communication processes. This is an important role that helps shape people’s first experience of the charity and supports the wider team in delivering our services.

Key Responsibilities

Public Enquiries & Communication

· Respond promptly and warmly to all phone and email enquiries.

· Communicate sensitively with individuals who may be grieving, maintaining emotional warmth and professional boundaries.

· Provide accurate information about our support services, events, and resources.

· Represent the charity’s ethos through clear, compassionate communication.

Training Enquiries

· Act as the first point of contact for training-related emails and requests.

· Maintain spreadsheets and administrative systems to track enquiries, bookings, and follow-up actions.

· Liaise with the Director to ensure training enquiries are processed efficiently.

Administration & Organisation

· Maintain accurate records, spreadsheets, and digital systems.

· Support the maintenance of internal calendars, logs, and shared documents.

· Assist with general administrative tasks requested by the Director.

· Uphold confidentiality and GDPR standards at all times.

Outreach & Signposting

· Share information about the charity with councils, community organisations, and services as required.

· Support simple introductory outreach activities to raise awareness of our offerings.

General Responsibilities

· Work in alignment with the values and ethos of The Loss Foundation.

· Participate in team communication and supervision where appropriate.

· Undertake any other reasonable duties in line with the role.

About You

We are looking for someone with excellent organisational skills, a compassionate communication style, and the professionalism to handle sensitive or emotive enquiries. You will be someone who stays calm under pressure, manages detail well, and takes pride in helping things run smoothly behind the scenes.

Key Skills and Experience

Experience in an administrative, enquiries-based, or customer-facing role.

Strong written communication skills and a warm, steady phone manner.

Excellent organisational skills with strong attention to detail.

Confidence using spreadsheets (Excel/Google Sheets) and digital tools (Mailchimp, wordpress).

Experience handling sensitive information or emotional subject matter.

Ability to work independently and remotely.

Key Qualities

Compassionate, grounded, and emotionally mature.

Highly organised, reliable, and proactive.

Sensitive to the needs of bereaved individuals.

Calm and confident when managing competing demands.

Committed to our ethos and values.

What difference will you make?

As the first point of contact for many people, you will play a crucial role in ensuring that those reaching out - often during very difficult times - feel welcomed, informed, and supported. Your organisation and attention to detail will help the charity deliver its services smoothly, respond to training interest effectively, and maintain a consistent presence for those who need us.

Your work will directly support our mission to ensure that no one faces grief alone when they lose a loved one to cancer.

Application: CV and cover letter required

Family Support Worker 

Maternity Cover up to 12 months

£24,000 pa + Company Car and benefits (including 25 days annual leave, reward scheme and pension)

Essex and surrounding areas, including Romford, Ilford, Harlow, Loughton, Chelmsford

Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.

About the role:

We are looking to appoint a Family Support Worker for a fixed term period of up to 12 months, on a full time basis (35 hours per week) to deliver a high-quality family support service as part of our Essex Care Team.

Reporting to the Family Support Manager of the Essex Care Team and working in partnership with health, education and social care professionals, you will take responsibility for providing needs-led emotional, social and practical support to families where a child/young person has a life threatening or terminal illness.

Having worked in a stressful and emotional environment you have a genuine interest in building supportive relationships and helping people; and having provided bereavement support to families, you understand processes of grief, loss and change - and how best to help others deal with its impact.

Location:

This role covers Essex and surrounding areas, including Romford, Ilford, Harlow, Loughton & Chelmsford.

What we’re looking for:

· An experienced child health, education or social care professional - applications will be particularly welcome from those who have worked in a community environment and those with a recognised qualification in education, health or social care

· A warm, inclusive approach to achieving goals quickly and correctly

· Practiced in child protection, information sharing and the rules around data protection - you lead by example, drawing on your own professional experience and working within established guidelines

· Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident user of IT (including MSOffice)

· A persuasive and open communicator - you will work collaboratively with your team and volunteers to ensure delivery of a high-quality service and support fundraising colleagues by writing case studies and family updates

· A practical knowledge of diversity issues affecting children, young people and their families – aware that being responsive to others needs and concerns, is essential.

What we offer:

· We have a range of fantastic benefits that we offer our employees, including:

· Flexible working hours to balance home and working life

· Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand

· Company car for front line care posts

· 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)

· Time off in Lieu

· Access to the Blue Light Card Scheme, and other rewards and discounts

· Bike to work, season ticket loan and payroll giving schemes

· A recommend a friend recruitment bonus scheme

· Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year

· Pension scheme where we contribute 5% of your salary and you contribute at least 3%

· The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping

Robust training and development programmes to support your learning and growth

If you’d like to find out more about these benefits and working with us, please visit our website.

As part of our learning and development Anne Harris Skills Development Programme, we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be their best and feel a valued member of a high performing organisation.

Our Family Support Teams are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, counselling skills, introduction to play.

The programme aims to provide a building block for you to individually tailor your own learning and development needs.

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.

How to apply:

Please visit our website via the link and apply online.

Interview Date to be confirmed

Please disclose on your application form if you have used AI for any part of your job application.

Interviews will take place at our Essex Care Team office with the dates to be confirmed. We will only contact those applicants who have been successful. If you require any adjustments during the interview process, please let us know.

There will be a requirement for flexible working and a full current driver’s licence to accommodate team and family need. An enhanced DBS disclosure will be required for this post.

Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds. We are a Best Companies One-Star rated organisation.