Team Administrator Jobs

This key role will work across the whole fundraising team with varied tasks and projects.

Core Responsibilities

• Contribute to CALM’s Fundraising Revenue targets, through excellent administration and compliance to fundraising practises.
• Work with the Fundraising team to ensure all supporters receive excellent care from CALM as well as completing all assigned admin tasks with a high degree of accuracy.
• When required, be an active and engaged member of CALMs EDI Supergroup.

Role specifics

• Supporting Fundraising team with general administrative tasks that improve supporter experience and contribute to revenue targets.
• Coordinate some supporter stewardship tasks and emails.
• Support the delivery of regular Stewardship events, with direction.
• Carry our regular, financial and administrative processes to a high standard with the Salesforce CRM
• Identifying and implementing ways to reduce admin time for the fundraising team.
• Work with the Fundraising team to update and maintain fundraising documentation, processes and procedures.
• Ensure key Fundraising templates are kept up to date, including: response templates, Thank you letters, certificates, letters of authority.
• With direction, carry out updates when needed, to core email supporter journeys across all Fundraising streams.
• Ensure key documents are accessible to the team, well maintained and up to date.
• Support on the maintenance and creation of relevant pages on the CALM website.
• Support the Fundraising and Marcomms teams to identify supporters we can profile and champion by regularly checking our social media platforms
• Respond to fundraising enquiries and maintain records in Salesforce.
• Support the Head of Public Fundraising with month end financial processes.
• Support the Fundraising Director with setting up team meetings and away days.
• With guidance, prepare data for uploading into CRM Salesforce.
• Identify and code income across fundraising platforms.
• Support the teams with finding cost effective travel and hotels to support event delivery.
• Work with the Product team to maintain the supporter merchandise online portal, reporting on sales of merchandise and managing kit restock and reordering processes across fundraising.
• Liaise with suppliers to arrange for quotes and ordering for new materials.
• Run daily checks of the KIT site to ensure order fulfilment can be carried out.

Your profile

Essential

• Excellent verbal and written communication skills.
• A keen eye for detail.
• A high level of computer literacy.
• Excellent interpersonal and relationship building skills.

Desirable

• Passion and flair for fundraising.
• Data analysis skills.
• Comfortable working in a fast-paced, creative and forever-changing environment.
• Be a data steward for fundraising, ensuring quality data management.
• Support the fundraising team with financial data queries

Reports to: Senior Fundraising Manager
Contract: Full time, permanent
Benefits: Unlimited annual leave, Healthcare cash plan, 6% pension contribution, therapeutic services (after completion of probation), hybrid working & nine day fortnight
Based: London Waterloo twice a week (Wednesdays and Thursdays) / Remote Working (Mon, Tues & Fri), 9.30am - 5.30pm.
Salary: £26k - £30k per annum

A work environment that values creativity, personal growth and collaboration.

Are you passionate about recruitment and want to help an organisation grow?

We are working with a prestigious heath charity. They are currently looking to recruit a Recruitment Administrator to join their small but busy team.

You will play a crucial role in assisting with the recruitment within the organisation.

This is a permanent position working 35 hours per week You will be based 2 days in their office within the City of London with the option of 2 hybrid working days.

Paying £26,000 per annum

Role

• Working closely with line mangers on new hirers for their teams
• Provide a professional, comprehensive and proactive recruitment service to the people team
• To be a key user of applicant tracking system (ATS), providing support with the development of the applicant tracking system
• To upload vacancies and supporting information onto our online advertising platforms.
• To be responsible for supporting with the all the administration recruitment campaigns.
• Ensuring the provision of a proactive and streamlined recruitment support is provided to managers.
• Providing guidance to managers on the applicant tracking system.
• Creating recruitment packs
• To be responsible for managing the recruitment inbox, responding to any queries that are sent to the inbox
• Guide recruiting managers at the beginning and during all the stages of the recruitment process.
• Support recruiting managers with the administration relating to the shortlisting process
• To work closely with recruiting managers to coordinate interview dates and times with shortlisted candidates.
• To liaise with external stakeholders, for example recruitment agencies and other digital and online recruiting platforms.
• Update all applicants not selected before and after the interview stage
• To ensure all electronic filing systems relating to recruitment and selection activity are up-to-date and accurate

If you are interested in applying for this through TPP Recruitment then please do so by sending your CV to

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Supporter Engagement Administrator
Salary range: £22,684 - £24,829 per annum
Location: Melbourn, Cambridgeshire
Hours: Full-time, 37.5 hours per week Monday to Friday. Hybrid working 3 days per week in the office, 2 days home working
Contract: Permanent contract

East Anglian Air Ambulance (EAAA) is a regional charity providing life-saving care across Bedfordshire, Cambridgeshire, Norfolk, Suffolk and beyond. With two state of the art helicopters and a fleet of critical care cars, our crew of critical care paramedics and specialist doctors bring their advanced skills, equipment and medicine to the scene of the incident in the fastest time possible.

The Supporter Engagement Team is the first point of contact for all our supporters and is a key function in our fundraising team. As Supporter Engagement Administrator, you will deliver excellent customer service, ensuring that all supporters are engaged with, receive exceptional supporter care and are encouraged to support us further.

You will ensure that information is captured, income is processed, thanked and banked in the best way possible, and supporters are stewarded effectively. You will continually identify ways to improve processes and procedures to ensure all our donors and supporters have a great experience supporting EAAA.

An excellent communicator with experience working within a customer service environment, you will be able to quickly form good working relationships and understanding with colleagues and supporters.

You will demonstrate strong IT skills, including experience of using a CRM database and Microsoft Office.

You will be joining a truly inspirational organisation. EAAA not only operates with total patient focus but provides a supportive working environment where everyone can develop and make a difference - Together We Save Lives.

Closing date: 28th January 2025 (9am)
Interview date: 4th February 2025

We reserve the right to close this vacancy early if we receive sufficient applications. Therefore, if you are interested, we encourage you to submit your application as early as possible.

Interested?

If you would like to apply and find out more about this position, please click the apply button to be directed to our website.

No agencies please.

The Latin American Women’s Rights Service (LAWRS) is a human rights, feminist organisation led by and for Latin American migrant women in the UK. Our work is dedicated to supporting the immediate and long-term needs of Latin American migrant women exposed to violations of their fundamental human rights; facing violence against women and girls, exploitation or trafficking; enduring difficult living and working conditions in low paid jobs and facing barriers to social protection. Around 2,000 women use our services every year, benefitting from practical and emotional support, learning new skills and improving their own opportunities. We strive to provide essential tools for women to empower themselves in their pursuit of personal and social change.

The Administrator and Finance Officer provides both clerical and administrative support to the LAWRS team on a day-to-day basis. They are involved with the coordination and implementation of office procedures and have responsibility for specific project activities and tasks as needed.

This post is open to Latin American women only* in accordance with the Equality Act 2010. We particularly welcome applications from disabled and LGBTQ+ candidates as they are currently underrepresented within the team.

*women who identify as Latin Americans (1st and 2nd generation) and speak Spanish and/or Brazilian Portuguese.

Please note that only applicants with the right to work in the UK covering the duration of the contract will be considered for this position.

Overview of the Projects Administrator  - East, Central and Southern Africa role and the team

The team receives and processes project applications, monitors and evaluates ongoing and completed projects, maintains a database of project partners and applications, among other functions. The Projects Administrator will support the Projects Manager in identifying, evaluating and overseeing projects in East, Central and Southern Africa that align with Barnabas Aid’s missions and objectives. The ideal candidate will have some background in project management, strong organisational skills, and a passion for making a difference in the lives of suffering Christians through effective grant management

About GISF

The Global Interagency Security Forum strengthens NGO safety and security practices worldwide. We have more than 130 member INGOs and offices in London and Washington, DC. GISF’s member-led structure makes us a trusted platform for collaboration, a driver of innovative security risk management (SRM), and a repository of best practices. We also work closely with policymakers to enhance their understanding of SRM. We strengthen NGO security practice worldwide by:

• Maintaining and building from our expertise in humanitarian security risk management
• Offering trusted platforms for coordination and knowledge sharing
• Driving innovation, capturing best practice, and improving SRM capabilities.
• Supporting policy-makers and the humanitarian system to increase their understanding of SRM and maximise access to people in need

What We Offer

• 25 days of annual leave increasing annually after 2 years, up to a maximum 30 days (plus bank holidays)
• Office shutdown between Christmas and New Year
• Employer Pension contributions
• A focus on professional development, including access to overseas events, workshops, and training

The Job

The Admin and Projects Officer (APO) will work closely with GISF’s Business & Operations Manager and the Head of Global Membership and NGO Services. The APO will provide efficient administrative support to enable the smooth functioning of the GISF Secretariat. You will be working as a part of a UK/US Administrative Team. Some European travel may be required to support at events. 

Job Description

• Maintain GISF publications stock and storage
• Support with project mail outs
• Support with event logistics and organisation
• Maintain and distribute GISF promotional and marketing stock
• Support with membership database updates
• Support with grant opportunity identification
• Office Manual and Employee Handbook Updates
• Coordinate GISF meetings, including booking meeting rooms
• Travel bookings for GISF Team and events
  • Support emergency deployment of staff responding to crises
• Support with managing IT provider
• Liaise with London office property manager on behalf of the team
• Maintaining filing system on cloud server
• Support with consultancy contracts and all staff recruitment
• Provide administrative support to GISF’s governance bodies
• Provide general administrative support to the team

Person Specification
Essential Skills/Experience

• Some experience in a similar administrative role 
• Able to work on own initiative – a self-starter 
• Able to work virtually as part of an already existing team
• T-literate, with good knowledge of Microsoft Word and Excel and Office 365
• Good communication skills and strong written and spoken English
• An eye for detail and a systematic approach to work
• Ability to handle confidential information

Desirable

• Knowledge of CRM systems (Salesforce)
• Previous experience in the charity sector 

Are you an experienced administrator ready to ensure the smooth operation of the Fundraising Preference Service (FPS), collaborating closely with the public and charity organisations?

Prospectus is delighted to be partnering with our client for the recruitment of an FPS Administrator. The role is offered on a hybrid basis with two days in the London office.

The organisation is an independent, non-statutory body that regulates fundraising across the charitable sector in England, Wales, and Northern Ireland.

The organisation is committed to diversity, equality and inclusion. They want their workforce to be truly representative of the society they are here to support and protect so that they can regulate effectively. They also want each employee to feel respected and able to give their best. They do this by operating a fair and inclusive recruitment process to reach a diverse pool of candidates. This is also supported by various policies that encourage a flexible and supportive working environment.

The successful candidate will report directly to the FPS Contracts Manager and will be instrumental in ensuring the FPS functions efficiently. This role is vital for facilitating smooth communication between the public and charities, as well as for improving compliance within the charity sector.

This role involves managing the daily operations of FPS, processing requests through the telephone helpline and online portal, and ensuring the timely distribution of system-generated letters. The job also requires engaging with charities to ensure they promptly collect their suppression requests, identifying non-compliant organisations, and contributing to team initiatives.

The ideal candidate should have excellent customer service and communication skills, proficiency in using web applications, databases, and Microsoft Office, as well as the ability to interact effectively with stakeholders. They should possess a methodical approach to repetitive tasks, pay close attention to detail, prioritise workload, and meet deadlines with minimal supervision. Desirable qualities include a background in call handling, experience in charity or regulatory sectors, and familiarity with charity fundraising.

This job is a unique chance to apply administrative skills in the charity sector, making a meaningful difference in how charities interact with the public and improving the FPS service.

If this description resonates with you, we encourage you to submit your CV in Word format as soon as possible. Suitable candidates will be provided with further details about the role.

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.

Salesforce Administrator

We are looking for a Salesforce Administrator to join the team in this hybrid working role.

The organisation is an equal opportunities’ employer and welcomes applications from under-represented groups; in particular from Black, Asian, Mixed Race and other ethnically diverse individuals, people with disabilities, and members of LGBTQ+ communities. The dedicated Equality, Diversity & Inclusion Group, with support from the Senior Leadership Team, is actively promoting and advancing diversity and inclusion, ensuring a culture where everyone can be themselves and thrive.

Position: Salesforce Administrator

Location: Hybrid working: two days in the Bolton or London offices (based in White City) combined with home working and travel across our Youth Zone network as required.

Salary: £31,000 - £36,000 (dependent upon experience)

Contract: Permanent

Hours: Full-time (37.5 hours/week)

Benefits: Agile working organisation with flexibility in working hours; 25 days annual leave (rising to a maximum of 30 days with length of service) plus bank holidays, birthday leave and annual leave purchase scheme (from day one of employment); company matched pension; company sick, maternity, paternity & adoption pay; voluntary benefits with discounts on health & wellbeing, retail & leisure.

Closing Date: 12noon on 3 February 2025

First stage interviews (virtual): Monday 10th and Tuesday 11th February 2025

Second stage interviews (in-person): Tuesday 18th February 2025

There will also be a short, values-based phone interview around the second stage.

About the Role

The organisation manages multiple business operations through a customized Salesforce platform and a number of third-party integrations. This is an exciting time to join the Systems Team supporting ambitious growth plans to build new Youth Zones across the country.

The Salesforce Administrator will play a key role in ensuring the stability and efficiency of the Salesforce org, which currently supports over 300 users and includes a number of custom objects and integrations. You will be responsible for:

• Maintaining and optimising the Salesforce environment: Performing regular system maintenance, managing user access and security, and ensuring data integrity.
• Empowering users: Providing technical support, troubleshooting issues, and supporting Youth Zone staff to utilise Salesforce effectively.
• Driving continuous improvement: Identifying opportunities to enhance Salesforce functionality through no- and low-cost solutions, including workflow automation, process builders, and custom reports and dashboards.
• Supporting Network growth: Playing a vital role in onboarding new Youth Zones onto the Salesforce platform, providing technical setup, data migration, and on-site support.

About You

You will have experience in Salesforce administration, including user management, security settings, profiles and permission sets, and basic platform configuration and hands-on experience with Salesforce data management, including importing, exporting, and cleaning data.

You will have a proven ability to troubleshoot and resolve Salesforce user issues and experience with workflow rules, process builders, or flow automation to streamline processes and data migration and integration between Salesforce and other systems.

To apply, please submit a CV and cover letter (of not more than two pages), explaining clearly why you are interested in the role, and answering ALL points as outlined on the role profile.

About the Organisation

A national charity that believes all young people should have the opportunity to discover their passion and their purpose that fund and build state-of-the-art, multimillion-pound youth centres called Youth Zones in the country’s most economically disadvantaged areas. We train the amazing people that run them and offer continuing support to Youth Zones nationwide through a national network of independent youth charities.

You are actively encouraged to submit anonymous applications; in practice this means removing your name and email address from your CV and cover letter. The HR Lead will have these details from your submission, but they will not be available to the selection panel when they are considering your application.

The charity is committed to the safeguarding of young people. In accordance with its Child Protection and Safeguarding procedures, this position requires a basic DBS check.

Other roles you may have experience of could include Salesforce, CRM, Salesforce Administrator, CRM Administrator, Salesforce Support, CRM Support, Salesforce Officer, CRM Officer. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation

Job Description and Person Specification

Job title: Volunteer & Employability Team Coordinator

Reporting to: Volunteering Development Manager

Location: Hybrid, London or Sheffield with regular UK travel

Contract type: Permanent

Hours per week: Full Time 35 hours

Salary: £24,893-£26,203 (London) or £23,620-£24,329 (National)

Our Vision: A UK where “No good food goes to waste”.

We are UK’s national network of charitable food redistributors, made up of 18 independent organisations. Together, we take good quality surplus food from right across the food industry and get it to approximately 8,500 frontline charities and community groups. Every week we provide enough food to create almost a million meals for vulnerable people. There has never been a more exciting time to join an organisation at the heart of public consciousness. For more information visit our website. 

FareShare is an equal opportunity employer, and we welcome applications from all backgrounds and abilities and as a Disability Confident Employer, we provide reasonable adjustments.

We aim to recruit from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values and our commitment to redistributing surplus food, come and join us!

The role

We require a proactive and detail-oriented coordinator to join our team. In this key role, you will be responsible for coordinating our corporate volunteering program, provide support to the wider volunteering & Employability team, and ensuring the smooth running of various initiatives. You will be the first point of contact for volunteer inquiries and will deliver outstanding customer service, ensuring that both individual and group volunteers are engaged and supported effectively.

This role requires impeccable organisational skills, strong attention to detail, excellent communication skills, and strong prioritisation and time management.

Main area of responsibility

Partner Volunteering Programme Coordination:

• Oversee the day-to-day operations of the corporate volunteering program, ensuring effective scheduling, attendance, communication, and follow-up.
• Work closely with corporate partners and delivery partners to organise volunteer events and initiatives.
• Support the development of new volunteering partnerships and opportunities.
• Actively seek opportunities to improve volunteer experience and program efficiency.

Communication

• Facilitate clear communication with volunteers, partners and the wider team to ensure clear expectations.
• Provide ongoing support to volunteers, ensuring they have the necessary information to feel informed, valued and engaged.

First Point of Contact

• Be the primary point of contact for individual and group volunteer inquiries, providing timely, accurate and helpful responses.
• Deliver exceptional customer service by addressing all concerns to ensure a positive experience for all participants.

Record Keeping & Administrative support

• Tracking and documenting volunteer activities including scheduling and feedback, to ensure all volunteer contributions are accurately logged, up-to-date and accessible.
• Implement and improve systems to enhance processes and reporting.
• Provide administrative support to the wider volunteering team, including planning events, scheduling meetings, managing and updating documentation.

Person Specification

Essential Criteria

• Impeccable organisational skills with the ability to manage multiple tasks, work to deadlines and prioritise effectively.
• Strong attention to detail and accuracy in all aspects of work.
• Exceptional verbal and written communication skills, with a focus on customer service.
• Building and maintaining relationships with internal stakeholders and external organisations keeping multiple stakeholders informed.
• Proficiency with office software (Microsoft Office Suite or equivalent), administration experience and basic database management.
• Ability to self-motivate and work within a team.

Desirable Criteria

• Experience in a similar role in a non for profit or similar sector.
• Experience with CRM or volunteer management software.

Competencies and behaviours

• Commitment to delivering excellent customer service
• Able to work collaboratively with different stakeholders, both internally and externally.
• Comfortable with change and able to manage competing priorities.
• An understanding of and commitment to FareShare’s mission.
• A commitment to Equal Opportunities.
• Flexibility and collaborative style of working across FareShare and with all our stakeholders.

Why Join Us

• Make a direct impact on the community through volunteering initiatives.
• Be part of a supportive, dynamic, and growing team.
• Develop your skills in volunteer coordination and program management

Benefits

• Hybrid / Flexible working, with regular UK travel
• 28 days’ annual leave + 8 bank holidays
• Employers pension contribution
• Employee Assistance Program
• Interest free bicycle purchase loan scheme
• Season ticket loan

Job Title: Clinical Administrator

Salary: c. £25,000 per annum pro rata

Hours: 0.6 FTE, 22.5 hours per week, Monday to Wednesday

Location: Liverpool, Catharine Street, L8

The successful candidate will take a key role in facilitating a warm welcoming introduction to the Liverpool Centre for men in suicidal crisis. You will be the first point of contact for referrers and men in distress, greeting visitors, answering the phone, booking appointments, and responding to email enquiries. You will be expected to set and maintain the tone of the experience at James’ Place and provide efficient and effective administrative support to the centre team. Under the guidance of the Liverpool Centre Manager, you will process referrals, conduct accurate record keeping and help to ensure the centre runs safely and smoothly.

You will be joining a small, dedicated team at our well-established James’ Place centre in Liverpool. This role requires someone with excellent people skills who can work effectively and efficiently in an environment that is sometimes challenging.  Your administration skills will be vital, and you will be able to work with a broad range of IT, including shared Outlook inboxes and calendars. You will feel comfortable using the full Office 365 suite and have the necessary organisation skills to maintain the highest standards of record keeping.

You will be the first person a man in suicidal crisis meets when he comes to James’ Place and will be the first point of contact for men calling the centre, often in times of distress, so it is vital that the successful candidate possesses strong communication and interpersonal skills.

You will be able to provide a friendly welcome and create a sense of calm even when the centre is busy.

You will support the Centre Manager and wider team to deliver our effective intervention, therefore an ability to work collaboratively is essential. You will be responsible for managing the reception area and waiting room, ensuring that the centre is always kept safe and tidy. You will be able to work proactively and have a high level of attention to detail.

Please see the attached Job Description and Person Specification for more details.

Closing date: 9am Monday 3rd February 2025

Interviews will be held in person on Monday 17th February 2025.

Location: Hybrid - Eyre Street, Sheffield - this role is partly based at home, partly in the Sheffield offices.

Salary: Grade 2 - £28,216.60 per annum (pro rata for part time)

Contract: Fixed Term until 20th February 2026

Hours – 22.5 per week working Monday/Wednesday/Friday

Closing date: Sunday 2nd February 2025 at 11:30pm

Do you have an exceptional telephone manner and extensive administrative experience? Are you dedicated to bringing about real change in tackling the housing emergency? Join Shelter as a Telephone and Online Advice Services Administrator and help in our fight for home.

About The Role

You will play a key role in ensuring the service complies with contract requirements and meets KPIs.  Your focus will be:

• Providing administrative and office support to ensure the most effective delivery of Helpline Plus telephone casework services.
• Undertaking administrative projects to improve systems and practice for the benefit of staff and clients
• Inputting data on our CRM system

The role also involves extensive telephone contact with clients so good verbal communication skills and a commitment to excellent customer service are essential.

About You

You will have:

• Considerable experience in a client/customer service role
• Experience in handling incoming calls and making outbound calls to clients and partner organisations
• Fast accurate keyboard skills and experience of using a range of IT tools to carry out your work, including case management systems and databases, Microsoft Office applications, internet and email etc.
• Experience of administrative systems and office management

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About The Team

Helpline Plus telephone Casework team is a team of experienced specialist housing and debt advisers. We have four teams of advisers based in Shelter’s Sheffield office. We work with multiple external referral partner organisations to achieve the best possible outcomes for our clients.

Helpline Plus provides legal advice and casework to enforce the rights of homeless people and assists those facing possession action or orders for sale to remain in their homes. We negotiate with councils, lenders and landlords to try to prevent court action.

Due to the nature of the service we can provide prompt access and may take on emergency cases, in particular to people who are beyond the reach of face to face services.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

How to Apply

Please click ‘Apply for Job’ on the advert. You are required to submit a CV and a supporting statement using the STAR format with responses to the following points in the ‘About you’ section of the job description of no more than 350 words each.

Please ensure you demonstrate how you address the behaviours below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Safeguarding Statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Recruitment Agencies

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

We're looking for a kind, compassionate and resilient Team Leader to join our Young People service in Tower Hamlets.

£32000.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
A Team Leader will be fully involved in all aspects of the day to day management of their designated service, including line managing the relevant front line staff. You will lead and develop competence of direct reports as well as carry caseloads of customers requiring support. You will work closely with the Contract Manager to ensure that the service delivers on all targets, both financial and those around the quality of the service.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:
- Lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
- Deliver effective supervision and team meetings with staff and ensure that information, reporting and communication
- Responsible for the personal development of staff, identifying high performers and feeding into the organisations succession plans
- Ensure that Key Performance Indicators (KPI's) required as part of the Contract are met and recorded correctly
- Develop key business relationships with all appropriate relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch
- Participate in and monitor the initial and continuous assessment of needs and ensure that support planning is carried out in line with assessed needs of the customer
- Carry out other administrative tasks as relevant to the service and directed by the Contract/Heads of Operations
- Deliver an out of hours on-call service for region, where required
- Ensure that all safeguarding cases are managed in line with safeguarding protocols and are reported to Contract Manager/Head of Operations, as appropriate
- Ensure Look Ahead Health and Safety policies are adhered to at all times and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
- Enjoys social interaction and the company of others, networks in local business community
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is passionate and enthusiastic about his/her career and job experiences
- Is motivated towards excellence and improvement of personal performance with a can do attitude

What you'll bring:

Essential:
- Educated to degree level or equivalent

Desirable:
- Other relevant professional memberships and/or specialist qualifications are desirable

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Here at Bury Hospice we are continuously looking for new and exciting ways to stretch our fundraising ambition. The last two years have seen significant change in our approach and our activity and income has grown as a result.

As we move in to the next phase of our ambition to raise even more funds for patient care we recognise that we need to grow our team. We are excited to announce four new roles to support the existing work of our team.

The Supporter Care team leader role will provide support across the fundraising team. The successful applicant is expected to be operational within the role working closely with the Supporter Care Officer. The role is responsible for all process within our CRM system Donorflex, establishing coding and reporting pathways and ensuring that all data is managed effectively and within regulations.

As a developing team we are committed to being as efficient as possible and are keen to support the development of more effective ways of working, the successful applicant will work closely with the Head of Fundraising and Supporter Engagement to identify efficiencies within our processes.

Prospectus is delighted to be partnering with our client for the recruitment of a Business and Registration Administrator on a full-time permanent basis. The role is offered on a hybrid basis with two days in the London office.

The organisation is an independent, non-statutory body that regulates fundraising across the charitable sector in England, Wales, and Northern Ireland.

The organisation is committed to diversity, equality and inclusion. They want their workforce to be truly representative of the society they are here to support and protect so that they’re able to regulate effectively. They also want each employee to feel respected and able to give their best. They do this by operating a fair and inclusive recruitment process, which aims to reach a diverse pool of candidates. This is also supported by a range of policies that encourage a flexible and supportive working environment.

The Business and Registration Administrator is a crucial position that works closely with the Finance & Registration team to ensure the onboarding and renewal of charities registrations. The role involves processing online applications, collecting the fundraising levy, handling customer enquiries, and ensuring that charities meet registration requirements and standards. The position offers an exciting opportunity for individuals with strong processing skills and empathy to make a meaningful contribution to a dynamic service. It will involve processing new applications, managing emails, updating contact details, handling telephone queries, and issuing invoices for the annual levy collection. They will also assess financial accounts to determine appropriate registration fee levels and contribute to the continual improvement of the registration process. Other duties may be required as directed to support the team's objectives.

The successful candidate will require relevant experience in business administration and/or finance or registration teams. They will be IT literate and hold strong communication, organisation, and prioritisation skills. Experience in liaising with stakeholders and providing strong customer service is also crucial for the role. Desirable attributes include familiarity with CRM systems, registration schemes, and basic accounting knowledge. The selection process will assess these skills and experiences at different stages.

If this description resonates with you, we encourage you to submit your CV in Word format as soon as possible. Suitable candidates will be provided with further details about the role.

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.