Team leader jobs in London

Team Leader

Victim Support

City of London (Hybrid)

Up to £32366.84 per annum

Full-time

Justice

Save Saved

Job description

We are seeking an experienced and motivated Team Leader (ISVA/IDVA/ISAC) to lead a team delivering high-quality, specialist support services across London as part of the Safe Horizons partnership. This role will involve hybrid working with travel across the London area as required.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

Flexible Working Options: Including hybrid working.
Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
Birthday Leave: An extra day off for your birthday.
Pension Plan: 5% employer contribution.
Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
Wellbeing Support: Employee assistance programme and wellbeing support.
Inclusive Networks: Access to EDI networks and colleague cafes.
Sustainable Travel: Cycle to work scheme and season ticket loans.
Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As a Team Leader, you will be responsible for ensuring the delivery of high-quality, outcome-focused services to victims of crime, while managing and supporting a team of frontline staff. You will play a key role in ensuring compliance with service specifications, maintaining performance standards, and driving continuous improvement.

You will work collaboratively with the Operations Manager and wider management team to develop services and maximise positive outcomes for clients.

As a Team Leader, you will:

Lead, motivate and support a team of frontline staff to deliver excellent victim-centred services.
Manage team performance, including case allocation, audits, and monitoring KPIs and quality standards.
Ensure accurate and compliant case recording and reporting through case management systems.
Oversee safeguarding practices, providing advice and guidance on complex or high-risk cases.
Analyse data and trends to effectively manage caseloads and resources.
Support staff to carry out risk and impact assessments and manage challenging situations.
Lead recruitment, induction, supervision, and ongoing development of team members.
Build and maintain effective partnerships with statutory and voluntary sector organisations.
Promote a culture of continuous improvement, learning, and professional development.
Ensure compliance with safeguarding, data protection, and organisational policies and procedures.

About You

You will be an experienced leader with a passion for supporting victims and driving high-quality service delivery. You will be confident in managing performance, handling complex situations, and supporting staff in a demanding environment.

You will need:

Strong understanding of the criminal justice system and the impact of crime on victims.
Experience in managing or supervising staff within a service delivery environment.
Proven ability to manage performance, analyse data, and meet targets.
Experience working in a fast-paced, challenging environment with a focus on service excellence.
Strong communication and interpersonal skills, with the ability to work with a range of stakeholders.
Knowledge of safeguarding, confidentiality, and relevant legislation.
Ability to prioritise workload and manage competing demands effectively.
Competent IT skills, including case management systems and Microsoft Office.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Organisation