Team Supervisor Jobs in Watford, Hertfordshire

About us: 

The Refugee and Migrant Forum of Essex and London (RAMFEL) is one of the largest immigration and asylum advice charities in the UK, supporting refugees, asylum seekers and vulnerable migrants to access justice. An OISC level 3 accredited organisation, we represent clients at all stages of the immigration and asylum process, up to and including the Upper Tribunal of the Immigration and Asylum Chamber.

We also actively campaign for a fairer and more humane immigration system. RAMFEL caseworkers therefore have the opportunity to work on systemic and strategic challenges and support broader advocacy work.

We particularly welcome and encourage applications from Black, Asian and Minority Ethnic individuals, and those who are migrants or refugees, and who have lived experience of the impact of UK immigration policy and/or of rough sleeping.

Purpose of the role: 

The purpose of the role is to assist some of the most vulnerable people in our society. The focus of the legal work is on non-legal aid funded matters, supporting people who otherwise have no access to legal advice and support. There will be particular focus on working with people who are facing a crisis, providing legal representation and support that will take them out of destitution.

This is a vacant position being filled as a replacement. The role gives an opportunity to assist some of the most vulnerable people in our society. The focus of the role is on supporting people who otherwise have no access to legal advice and support. 

We will primarily consider applications with relevant legal experience. Qualifications needed are OISC level 2/3 or Solicitor with IAAS accreditation.

Relationships: This post will report to the Rough Sleeping Casework Manager

Contract duration: Fixed term until 31 March 2025

Hours of work: The role is primarily a full-time position, requiring 37.5 hours per week. However, for the right candidate, we may consider accommodating part-time working hours. Given the nature of RAMFEL’s work, there may be instances where the Supervisor will need to exceed the standard hours. In such cases, compensatory time off can be arranged with the line manager

Specific Responsibilities

Case management 

1. Manage own caseload, working to advance the best interests of the client
2. Adhere to standards set out by OISC/SRA and AQS to deliver high-quality advice
3. Provide representation and advice up to OISC level 2/3.
4. Engage with the Line Manager to create and follow a training plan to ensure compliance with OISC CPD, keeping up to date with changes in law, policy and guidance to ensure clients receive accurate and high-quality advice
5. Liaise directly with the UKVI and related governmental agencies
6. Complete forms, letters and immigration applications
7. Liaise with and refer clients to Legal Aid Solicitors or other advisers, as appropriate
8. Manage clients’ expectations by discussing deadlines, outcomes and timing 
9. Deliver legal advice outreach surgeries/drop in as and when required 
10. Progress cases in a timely manner in line with regulatory requirements.
11. Implement organisational priorities into day-to-day casework.

Person Specification 

Education/qualifications

• Ideally candidates must be Solicitors with IAAS Level 2 with at least 1-year immigration experience or OISC level 2/3 qualified
• If OISC level 1, the candidate will be expected to initially work under supervision completing level 2 work and qualifying at level 2 within 6 months. (Training is provided and study leave is accommodated.) Upon obtaining a higher level of accreditation, the candidate’s salary will increase in line with RAMFEL pay scales.
• IAAS level 2 caseworkers (non-solicitor) will be considered but if appointed must be prepared to work under supervision and qualify at level 1 within 6 months. (Training is provided and study leave is accommodated) Upon obtaining a higher level of accreditation, the candidate’s salary will increase in line with RAMFEL pay scales.

Experience/knowledge

•  Experience in providing high-quality advice and representation to clients
•  A good understanding of law and policy as it relates to immigration and asylum 
• Experience in professional, independent, and impartial service delivery to the public 
• Experience in maintaining a caseload of cases in line with OISC requirements in relation to the conduct of cases, file management and supervision
• Knowledge of and empathy with the backgrounds and experiences of asylum seekers, rough sleepers and vulnerable migrants
• Experience in using client databases
• Experience working with interpreters supporting clients with complex matters

Administration and Systems Manager 

£35k p.a. 

Location: initially remote working but to be hybrid based in W/NW/SW London.

We are looking for an experienced Administration and Systems Manager to join our enthusiastic and friendly Operations team. Help Counselling is a small Mental Health charity providing one-to-one counselling, both in person and online to adults over 18.  We are also a well-established clinical training placement provider for trainee counsellors and psychotherapists studying with prestigious training organisations in London.

About Help

Help Counselling is well-established Mental Health Charity with a heritage of over 50 years. We provide training placements for clinical supervisors, counsellors and psychotherapists who need to gain clinical experience to qualify (or further qualify) and be registered with one of the industry professional bodies such as, BACP or UKCP. For ethical reasons, the work trainee counsellors / psychotherapists do is unpaid, i.e., they must volunteer their time.

This volunteer model enables Help to fulfil its charitable aim of providing low-cost counselling services. It can take between 3-5 years to qualify, and our training placements are for minimum of 12 months meaning we can also provide clients with long-term help. Having consistence and continuity plays a pivotal role in building a safe, therapeutic, and trusting alliance between the counsellor and client. 

The blend of low-cost and long-term talking therapy is much needed in a time of increasing demand for mental health support and increasing complexity of presenting issues.

About the job

The purpose of this role is to manage the daily administrative operations and a small administration team of 2 people. The objective being to ensure that we meet our monthly targets, are compliant with the requirements of BACP, run efficiently and deal with exceptions in a timely, ethical, and effective manner.

Currently our client volumes are between 250-350, we have approximately 90 counsellors and clinical team of approximately 20. 

We operate a number of cloud-based IT systems and have outsourced HR and Finance functions.

Key responsibilities

Team management
Directing the team to make sure work is scheduled, fully completed and managed efficiently.

Line managing and coaching team members to achieve their objectives and develop their skills, confidence and abilities. 
Systems management.

Managing the impacts and interactions between processes and systems which can be complex and far reaching. 

Monitoring and ensuring all systems used are accurate and up to date, performing, interpreting and following up on system audits.  
Information review, reporting and continuous improvement.

Create, review and report on operational data and use this information to solve potential problems or strengthen business performance. 

Evaluate processes and policies, look for and make improvements as necessary. Ensure that processes and policies are easy to understand and up to date. 

Stakeholder management

Provide a point of escalation and decision-making for queries arising from clients, counsellors, supervisors, training organisations and other stakeholders.

Quality of service 

Ensure all queries and contacts are dealt with professionally, accurately and promptly. 

Manage all aspects of the administrative tasks and process required.

The Candidate

Education & experience: 5-6 years’ administrative, operations, customer service and supervisory experience, ideally within the charity or not-for-profit sector.  

Skills:

· Ability to analyse information and develop practical solutions.
Planning, critical thinking, problem solving, and task and time management skills.

· Interpersonal, line management, coaching, and verbal and written communication skills.

· Technical expert on MS Office suite and hands-on experience of CRM and / or clinical management system.

· Knowledge / experience of JotForm (Powerforms or equivalent), Stripe and DocuSign will be advantageous. 

About you:

· Self-motivated and able to work on your own initiative.

· Well-organised with ability to analyse information and problem-solve, work at pace, work flexibly and prioritise effectively.

· Excellent attention to detail, thorough and accurate. 

· Proven track-record in high quality customer service skills, confident on the telephone.

· Quick to learn new systems and proficient with technology. 

The Peer Support Coordinator will play a critical role in the delivery of Day One's Peer Support Service. The primary objectives are to ensure a high-quality service is delivered to our beneficiaries; to develop our regional peer support model; and to facilitate a positive volunteering experience for our lived experience volunteer team. Responsibilities will include the day-to-day coordination of peer support activity. This will involve sensitive communication with trauma-affected individuals to understand their needs and preferences, using this information to facilitate suitable peer support matches.

The postholder will contribute to building a diverse volunteer team by supporting the volunteer recruitment and induction processes. They will offer ongoing support, guidance and motivation to our volunteers, ensuring meaningful opportunities to engage with Day One. The postholder will support the Peer Support Manger to conduct regular reviews with volunteers to gather feedback on their experiences as well as supporting their personal and professional development.

The Peer Support Co-ordinator will monitor service delivery and volunteer activity to ensure it is operating within agreed policies and processes. To ensure we can evidence the success and quality of the service, a key aspect of the role will involve keeping accurate records of interventions as well as collecting regular evaluation/impact data and personal case studies.

You will be a compassionate individual, dedicated to ensuring the highest quality of support for our beneficiaries and volunteers alike. You will be empathic with strong active listening skills, able to demonstrate sensitivity and discretion in your communication with trauma-affected individuals.  You will be adept at identifying individual’s support needs and have strong social/communication skills enabling you to facilitate appropriate and meaningful peer support matches. Possessing excellent organisational skills, you will thrive in the fast-paced and reactive environment of peer support service delivery.

You will be committed to maintaining high standards and have a keen eye for detail able to keep accurate records of interventions and collect evaluation/impact data with regularity. Additionally, you will have a proactive approach to building and supporting a diverse volunteer team.  You will be a ‘people-person’, enjoy speaking with others, and have the knowledge and confidence to offer ongoing guidance and motivation to our volunteer team. Your ability to conduct regular reviews to gather feedback to support volunteers' personal and professional development will be essential in driving the continued success of our peer support service. You will enjoy supporting others to develop new skills and navigate challenges successfully.  

Day One is a young, ambitious national charity dedicated to supporting people impacted by serious or multiple injuries which could result in life changing consequences such as disability or death, referred to in the NHS as ‘major trauma’.  Our Caseworkers work alongside NHS Clinicians, embedded as part of the team within Major Trauma Centres and across the wider Major Trauma Network to provide practical, emotional and financial support to adults and children as well as their families and loved ones.  Inspired ‘by patients for patients’ our vision is that no one has to piece life back together on their own after catastrophic injury. 

The Richmond & Hounslow Methodist Circuit is looking for a reliable and committed individual to support the life and work of our group of churches in SW London. They will play a crucial role in ensuring the proper organisation and management of our finances to enable our mission.

Key responsibilities:

• overseeing the Circuit’s day to day financial management
• supervising payroll and staff expenses
• financial reporting
• working with our accountants to produce annual accounts
• helping the Circuit to plan for the future
• advising on all financial matters

Benefits:

• £12,376 per annum based on 14 hours a week (£17.00 per hour; equivalent to £33,592 pa full-time)
• pension contribution of 6%
• working from home, with occasional in-person meetings
• flexible working
• 30 days a year annual leave (f/t equivalent, including bank holidays)
• annual leave increases with long service
• opportunity for additional hours, by mutual agreement
• supportive staff team
• helping local communities thrive and serve those in need

For more details, please see the detailed job and person specification, and the terms & conditions.

This is a new role for the Circuit, replacing a volunteer. In designing the position, the Circuit has aimed for maximum flexibility to secure the best candidate for the role. Initially, the person will need physically to attend some meetings to familiarise themselves with the Circuit's operations and ensure a smooth hand-over. For the right person, though, there will be considerable flexibility about how the duties are fulfilled in the longer-term. It is specifically expected that the role will allow for flexible scheduling to accommodate other responsibilities, including caring.

The Richmond & Hounslow Circuit comprises seven churches in southwest London. As with all Methodist circuits, these churches function autonomously yet collaborate closely in their ministry and mission efforts. The Circuit oversees joint resources, including staff and property. Presently, it employs four full-time ordained ministers, one full-time lay pastor, and a part-time administrator. As a part of the Methodist Church, its mission is “to respond to the gospel of God’s love in Christ and to live out its discipleship in worship and mission”. To fulfil this mission, the Circuit fosters a broad spectrum of ministry within its congregations, focusing on worship but also engaging in outreach to the homeless, asylum seekers, new parents, and various other groups. Joining a welcoming team, the successul applicant will be a crucial part of an organisation committed to serving Christ and the community.

Closing date for applications: 10 May, 2024 (to begin work as soon as possible)*

* Please note that we will offer interviews earlier than the closing date for suitable applicants, so we strongly encourage you to apply as soon as possible, if interested.

The successful applicant will have the right to live and work in the UK. Although this post is home-based, the Officer will need routinely to attend meetings in London. Owing to the nature of the employment, we are unable to offer support in obtaining a working visa.

The Independent Training, delivered in collaboration with IPCAPA at the British Psychotherapy Foundation (bpf) and the Anna Freud Centre/UCL is seeking progress advisors to support 4-5 trainees on the Doctorate in Child and Adolescent Psychotherapy training from the start of their training through to completion.

This is an exciting opportunity to guide and support trainees in their development as future child psychotherapists. The successful postholders will liaise with the year 1 tutor, clinical and research tutors, service supervisors and intensive case supervisors. There will be regular team meetings with the year tutor other progress advisors responsible for the year group. Outside of this, working hours are flexible.

We are looking for ACP registered Child and Adolescent Psychoanalytic Psychotherapists with current CAMHS experience, who have an active interest in working with our year tutor and staff group to support trainees’ progress. The role may suit new career CAPts who wish to develop connections and experience within the field of CAPy training schools. There will be the opportunity to take advantage of in-house training to become an Intensive Case Supervisor and for additional paid hours of clinical teaching such as practice or clinical seminar groups as appropriate.

Responsibilities:

· Communication with the trainees as their allocated advisor

· Support trainees to fulfil their training requirements for qualification

· Assess trainees’ progress and communicate with the Year Tutor and other staff as appropriate

· Prepare reports for and attend annual and mid-term review meetings

· Arrange and conduct an annual placement review meeting for each trainee, including an annual placement visit

· Attendance at regular progress team meetings with the Year Tutor and other progress advisors

· Other reasonable necessary tasks relating to trainee progress as arising, including occasional attendance at other Independent training meetings

Qualifications and Experience

1. ACP registered child and adolescent psychotherapist

2. > 2 years’ experience working in NHS and/ or Voluntary Sector post qualification

Knowledge, Skills & Abilities

1. Strong interpersonal skills and ability to provide support and guidance to help nurture trainee CAPTs

2. Knowledge of and commitment to the Independent Child Psychotherapy Training

3. Ability to build and sustain relationships with training partners – service supervisors, ICS, research tutors etc.

4. Responsive to challenging and changing circumstances within and around the trainee, balancing a supportive attitude with high expectations for their professional development

5. Active interest in supporting trainees’ progress

6. Commitment to promoting equity and supporting diversity and inclusivity within clinical training

7. Good IT skills

8. Able to organise own time and activity to complete student liaison tasks to deadlines under own initiative

The bpf are committed to supporting and promoting equity and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to attract and support students and patients from a range of backgrounds, and therefore welcome applicants from all communities. We would particularly welcome applications from black and minority ethnic and disabled candidates who are currently under-represented at the bpf.

Retail Supervisor (1 day)

Band/Salary: Band 3 - £4,024.35 - £4,513.65 (£25,152.17 - £28,210.34 full-time equivalent)

Contract type: Permanent

Hours: Part Time – 6 hours per week

Do you have retail sales experience and love fashion?

Our Retail team is expanding! We are seeking an exceptional Sunday Retail Supervisor to work in one of our three Hackney-based Five Sisters® Charity shops.

The successful applicant will be responsible for opening and closing the shop and must be available to work on Sunday.

It is a fast-paced environment, and you will need to be target driven with excellent customer service skills. A good knowledge of brands and trends is a definite advantage.

We offer 27 days' holiday pro rata plus public holidays and an excellent pension scheme.

To discuss the role, please contact Nicole Guiokov, Associate HR Coordinator.

For further information and to apply, please visit our website via the Apply button.

 Closing date: 8th May 2024

Interview date: 15th May 2024

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Retail Supervisor (3 days)

Band/Salary: Band 3 - £15,091.30 - £16,926.20 (£25,152.17 - £28,210.34 full-time equivalent)

Contract type: Permanent

Hours: Part Time – 22.5 hours per week

Do you have retail sales experience and love fashion?

Our Retail team is expanding! We are seeking an exceptional Retail Supervisor to work in one of our three Hackney-based Five Sisters® Charity shops.

The successful applicant will be responsible for opening and closing the shop and must be available to work on Sunday.

It is a fast-paced environment, and you will need to be target driven with excellent customer service skills. A good knowledge of brands and trends is a definite advantage.

We offer 27 days' holiday pro rata plus public holidays and an excellent pension scheme.

To discuss the role, please contact Nicole Guiokov, Associate HR Coordinator.

For further information and to apply, please visit our website via the Apply button.

Closing date: 8th May 2024

Interview date: 15th May 2024

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

About us

Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

Our shops generate valuable income to support our services, create opportunities for homeless people to learn new skills and contribute to Crisis’ work in the community. They have a unique contemporary visual identity and are dynamic and creative places to work.

Title: Shop Supervisor

Salary: £27,352 per annum

Contract: Permanent

Hours: 40, five days over a seven-day rota

Location: 201 High Street, Walthamstow, E17 7BH

About the role

Crisis is opening a new location right in the heart of Walthamstow. This is an opportunity to be part of opening and establishing a brand-new shop in one of London’s most vibrant communities. You will make a difference and deliver positive social impact in the local community while also raising money to fund Crisis’ work ending homelessness. 

As a Shop Supervisor, you will support the Shop Manager and Assistant Shop Manager to deliver an outstanding customer experience. You will play a key role in delivering customer service and supporting volunteers, as well maintaining the look and feel of the shop and processing stock. You will work towards ambitious sales and training targets, maximising the impact on our mission to end homelessness.

This is a unique retail opportunity where you will also be involved in delivering on the job training for Crisis members, supporting them to gain the skills and confidence needed in the workplace. You will work collaboratively with your team and will have opportunities to build your own skills and career progression through training and development.

About you 

To be successful in this role you will have significant retail or customer service experience alongside a genuine interest in charity retail. You will be seeking a challenge that stands out from other retail roles and will be looking to build a career in this sector.  You will be committed to Crisis’s values and mission to end homelessness. 

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

You may have experience in: shop supervisor, store supervisor, sales assistant, team leader, sales assistant, retail assistant, shop assistant, customer service, charity shop, charity retail. 

Working at Crisis

As a member of the team, you will have access to a wide range of employee benefits including:

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave, incrementally increasing to 31 days after 4 years. 
• Enhanced maternity, paternity, shared parental, and adoption pay
• Flexible working around the core hours 10am-4pm
• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation

How to apply

If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.

Closing date: Thursday 2 May 2024 (at 23:59)

Interviews will take place on Friday 10 May 2024 - location TBC as Walthamstow site has not opened yet

Clinical Supervisor

Permanent

Part-time 17.25 hours scheduled over a 7 day period Sunday to Monday, including occasional Bank Holidays

Home Based

£27,846 (based on 17.25 hours per week)

About us

At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.

About the role

In this role, you will offer clinical supervision to the Macmillan Support Line teams including advisers, nurses, line managers, service knowledge specialists and other groups and individuals as needed. As part of their continuing professional development, you will enable colleagues to reflect on their practice in supporting people affected by cancer while maintaining their own wellbeing.

You will be part of a team of 3 part-time clinical supervisors and will be given opportunities to feedback on recurrent themes to the organisation. You will learn about organisational wellbeing and be a key part of a team capable of working in an emotionally challenging, fast paced, live contact centre environment.

You will be running regular small group supervision sessions (approximately 3 per day) for 1hr 15’ each, managing a caseload of approximately 25 groups monthly. You will also offer individual supervision where needed.

About you

The successful candidate will demonstrate the following skills and experience:

• You must hold one of the following qualifications: Clinical Supervision Level 6 or above; accredited Counsellor or Psychotherapist (British Association of Counselling and Psychotherapy, UK Council for Psychotherapy, Health Professionals Council)
• Your experience of delivering both 1-1 and group supervision virtually will be essential
• Experience of delivering supervision to colleagues who provide a live, frontline, fast paced health related service is desirable

In return, we offer a range of benefits including:

• 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days
• Pension matched up to 7.5%
• 120+ learning and development offers, with access to external professional qualifications
• Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more

Recruitment Process

Application deadline: Sunday 28th April 2024

First interview dates: May 2024

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.

About RLS 

RLS is a UK charity and a non-profit company in Greece (AMKE). 

Refugee Legal Support works in solidarity with people who migrate. We operate in the UK, France and Greece, promoting and protecting rights through legal support, casework, litigation, engagement, training and partnerships. We advocate for safe migration and oppose discriminatory immigration systems and policies.

RLS has held a legal aid contract in the UK since 2023. 

About the Afghan Pro Bono Initiative (APBI)

The Afghan Pro Bono Initiative is a specialist casework project delivered by RLS with funding and pro bono assistance from 14 leading commercial law firms. It is a project delivered in partnership with SPI. 

Firm pro bono lawyers are trained and supervised by the project’s two full-time supervising lawyers so that they can then assist with legal casework.

APBI has two core components. The team delivers legal information and support to and within the Afghan community, working together with the Community Engagement and Research Lead to ensure wide access. While the project also provides high quality legal representation in a range of cases for this community. This includes family reunion, the ARAP scheme, the Afghan Citizens Resettlement Scheme and others. 

APBI then aims to respond to the increased need for legal information, advice and representation of Afghan nationals and their family members forced to seek protection and reunion with family in the United Kingdom following the Taliban takeover. The project is now going into its 3rd year, and won the Most Effective Pro Bono Partnership Award at the Law Works Pro Bono Awards in 2022 as well as being nominated and commended for numerous other awards in 2022 and 2023. 

The casework of this project feeds into strategic research, policy and advocacy efforts to make existing ‘safe’ routes to protection (in particular refugee family reunion and resettlement schemes) more accessible and effective, advocate for their expansion and defend the fundamental rights of people on the move by influencing policy and decision making. 

Litigation arising out of the project is actively pursued (where eligible) under RLS’s legal aid contract to push for better decision-making, secure results for individuals and pursue improvements in the relevant law, policy and practices. 

RLS recognise that pro bono legal work is always an adjunct to, and not a substitute for, an adequate system of publicly funded legal services. 

Key responsibilities and objectives

The post holder will be a staff member of Refugee Legal Support. They will be a participant within the Afghan Pro Bono Initiative project team, which comprises two lawyers (the other being at SPI), a coordinator and a Community Engagement and Research Lead in addition to the volunteer lawyers from the individual commercial firm partners. 
 

Key responsibilities

• Manage a small caseload and provide high quality legal advice and representation to clients;

• Supervise the work of volunteer pro bono commercial lawyers on cases;

• Deliver training to pro bono commercial lawyers;

• Ensure that all legal work is promptly and accurate recorded on RLS’s case management system and keep relevant time recording; 

• Develop and disseminate relevant information on legal developments in this area for relevant stakeholders, including both the Afghan Community and building the capacity of other practitioners;

• Work in close collaboration with the other project Lawyer/s to develop and share experiences and best practice in relation to all aspects of casework (legal, evidential and procedural) and relevant internal processes;

• Work in close collaboration with the Legal Director, Programmes Manager and Coordinator to ensure that appropriate steps to achieve the aims and objectives of the project are taken, including ensuring that relevant data is obtained and assisting with the timely completion of the project Operational Plan/s;

• Work in close collaboration with the APBI Coordinator and Programmes Manager to contribute to the production of materials such as project periodic reports, information on emerging and strategic issues in relation to ‘safe’ routes for use in advocacy, content for newsletters, social media posts and articles to raise awareness of the project and its aims and outputs;

• Participate in, and contribute to, RLS’s monitoring, evaluation and learning framework;

• Be an active member of the RLS team participating in team meetings at both the UK and International level: engaging in a collegiate and collaborative environment that includes participating in the development of a new and exciting legal organisation; 

• Be an active and collaborative member of the APBI Project team together with the other Lawyer/s, Coordinator and Community Engagement and Research Lead;

• Work in close collaboration with the Community Engagement and Research Lead to contribute to the production of information sheets and other materials to disseminate to the Afghan community/ies;

• Maintain accurate and confidential records in line with GDPR;

• Adhere to RLS safeguarding policies and procedures at all times. 

Person Specification

Essential

• Be either a member of the Bar, a solicitor and accredited to IAAS Senior caseworker level, accredited to IAAS Senior caseworker level, or OISC accredited to Level 3;

• Experience of asylum casework;

• Experience of refugee family reunion procedures and applications, including applications outside of the Immigration Rules reliant on Article 8 ECHR and other human rights provisions;

• Experience of online immigration applications; 

• Demonstrable knowledge of legal aid provision and ECF applications; 

• Demonstrable supervision experience; 

• Experience of and commitment to working in a collaborative way on legal cases;

• Good verbal and written communication skills in English;

• Strong organisational skills, including the ability to prioritise work and meet deadlines;

• Strong attention to detail, responsiveness, reliability and dependability;

• Strong interpersonal and relationship management skills and an ability to deal professionally and collaboratively with both legal and not-for-profit stakeholders;

• Computer literacy;

• Right to reside and work in the UK;

• Enjoy working with a small team in a flexible and fast-paced environment, as well as being an independent self-starter able to work with a high degree of autonomy;

• Have a strong commitment to upholding the human rights of asylum seekers, migrants, and refugees; 

• Commitment to the aims of the project and the values of RLS.

• The successful candidate will be required to obtain an enhanced DBS certificate (we cover the cost). However, a criminal record is not a barrier to the role. 

Desirable

• Those with lived experience of navigating immigration systems are strongly encouraged to apply and will be favourable considered;

• Experience of legal aid casework; 

• Experience of conducting immigration appeals and/or public law litigation; 

• Experience of supervising commercial lawyers in a pro bono project setting;

• Experience of preparing and delivering training;

• Interest in collaborating with non-legal colleagues to bring about systemic change;

• Working knowledge of Dari and/or Pashto.

Hours: Full- and part-time positions

Contract: Permanent

Location: CAML charity offices and outreach venues across Merton

Salary (pro rata for part time):

From £30,000 per annum for Advice Supervisor

From £29,000 per annum for Trainee Supervisor

Annual Leave: 25 days (pro rata for part time), Charity Day, plus public holidays

Pension: The charity operates a pension scheme

The charity offers an employee assistance programme

Deadline: 6pm, Thursday 9th May 2024

Citizens Advice Merton and Lambeth (CAML) is the leading advice charity supporting individuals and families primarily across the London boroughs of Lambeth and Merton but also wider London.  We provide a range of information, support and advice services.  We also work to raise awareness and understanding of the challenging issues affecting our clients and communities.

We are looking for an experienced Adviser/Caseworker or Supervisor to join our team in this new role.  If you are passionate about supporting individuals and families in need, relish supporting valued team members to reach their potential, have minimum of two years Citizens Advice Adviser experience, are a natural team leader, enjoy delivering training and are interested in joining a dedicated professional team we would love to hear from you.

Our offices have excellent public transport links and Mitcham also has a carpark.  We offer a friendly and welcoming work environment and can provide flexible work opportunities dependent on service demands. 

This role is a service manager including line management responsibilities and reports to Head of Advice Services.

Main duties and responsibilities

• As a member of service managers team, ensure client support team members are supported with the appropriate level of guidance and supervision

• Complete casework and generalist advice for clients (when required)

• Monitor the case records / telephone calls of designated staff and volunteers to meet quality standards and service level agreements

• Ensure remedial and developmental issues are identified and acted on to develop individuals, improve the quality of advice, and ensure clients do not suffer detriment due to poor or inadequate advice

• Keep technical knowledge up to date and provide technical support to advisers and / or caseworkers

• As a service/team manager you are a member of CAML’s Service Manager Delivery Team

• Assist trainees through self-learning modules and review progress on a regular basis.

• Research, design and deliver training programmes and sessions

• Take part in recruitment, induction and coordination of our fantastic volunteers

• Attend appropriate internal and external meetings as agreed

Research and Campaigns

• Promote the importance of research and campaigns work

• Include a review for research and campaigns within case-checking

Other duties and responsibilities

• Uphold the aims and principles of the Citizens Advice service and its equal opportunities policies.

• Professionally represent and promote Citizens Advice Merton and Lambeth in your work

• Other duties as requested by your line manager (Head of Advice Services), SMT or Chief Executive

Professional Development

• The successful applicant will receive comprehensive induction to the charity and our work.  We support team members in their professional development to ensure we’re up to date with legislation, case law, policies and procedures relating to benefits and debt and undertake appropriate training as agreed with your line manager. 

Person Specification

• Citizens Advice qualified and experienced across all advice areas essential.

• Ability to support volunteers and staff and maintain motivation.

• Demonstrable ability to monitor and maintain service delivery against agreed targets.

• Well-organised and able to prioritise own work and the work of others, meet deadlines and manage workload in a busy environment.

• Ability to use IT systems and packages, and electronic resources in the provision of advice and the preparation of reports and submissions.

• Commitment to and work within the aims, principles and policies of the Citizens Advice service.

• Strong understanding of equality and diversity and its application to the provision of advice, and the supervision and development of staff.

This job description and personal specification does not form part of any contract.

If you’re interested in the role and joining us, we would be delighted to hear from you. Please follow the link to our website to view the full job description and find out how to apply (please note we will not consider CVs for this role).

The deadline for applications is 6pm, Thursday, 9th May 2024. 

If you do not hear from us, we are afraid your application was unsuccessful.

We reserve the right to close applications early if we receive sufficient applications for the role.

We are registered with the Information Commissioner's Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy for more information on how your personal data will be processed and stored.

Central and North West London NHS Foundation Trust are advertising for a number of roles across Brent and Uxbridge.

We are looking for motivated, passionate self-starters who want to kickstart a career in the mental health sector. These position, with on-the-job training, is a fantastic opportunity to make a real difference and support those with mental health needs.

As an IPS Employment Specialist you will play a vital role in helping people with mental health needs find meaningful and fulfilling employment. You’ll receive all the training and support you need to take on the role, develop your skills, and have access to a broad range of opportunities. Joining a passionate and driven team, you’ll be working towards creating a fairer and more inclusive society for people with mental health needs.

We welcome applications from all experience levels and backgrounds. What you will need is the ability to motivate and build relationships with service users, strong organisational skills, the confidence to communicate and engage with a range of employers, and a fundamental belief that anyone with a mental health condition can work.

What is an IPS Employment Specialist?

This is a rewarding and dynamic role where no day is the same and you’ll be making a genuine difference to people’s lives. Using the Individual Placement and Support (IPS) model you’ll be:

• Supporting and motivating individuals with mental health conditions to access and sustain paid employment.
• Regularly meeting with clients to listen, offer support and help them identify their best job match, reflecting their skills and aspirations.
• Supporting the clients through CV production, interview techniques and managing their health at work.
• Advocating for your clients by educating and engaging with employers regarding the IPS service.
• Sourcing job opportunities for your clients through regular contact with local employers within the community.
• Promoting employment and raising expectations around the ability of service users to access paid employment, breaking down the barriers for them.

Working for Central North West London NHS Trust

You will also be part of the Trustwide Employment Services Team which comprises of over 40 people.

You will receive a number of staff benefits working for CNWL, this includes an attractive pension scheme, a range of staff networks, travel discounts, employee assistance programme and discounts at hundreds of retailers nationwide. 

This role is an excellent opportunity to start a long-term career within the mental health sector, develop your skills and a gateway to the vast number of opportunities within CNWL.

Apply today to become an IPS Employment Specialist and make a real difference!

The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.

Who are we looking for?

Firstly, you will need either a degree-level education or relevant work experience, such as in the health and social care or employment sectors. Alongside having strong and persuasive communication skills, excellent time management and exceptional organisational skills. Also, the ability to initiate and develop relationships with a variety of individuals and be able to engage employers using a variety of methods such as via the telephone or face-to-face in the community.

It would also be helpful, but NOT essential, if you have experience of working with people with mental health support needs (or similar groups) OR have experience working in employment support services (or equivalent), this can include working with people on a one-to-one basis, offering motivation and support, or engaging with a range of stakeholders. We are actively interested in individuals who have experience using a persuasive communication style or promoting a service to a variety of audiences, this can include marketing, recruitment, or sales roles.

BACKGROUND 

The Helen Bamber Foundation is a human rights organisation with an international reputation for providing medical consultation, therapeutic care, legal protection, and practical support to survivors of trafficking and torture.  We are a team of therapists, doctors, lawyers, caseworkers and administrators who help men, women and children recover from the emotional and physical damage they have suffered because of torture, human trafficking, or other forms of cruelty.

OVERVIEW OF THE ROLE 

As  Psychotherapist within the Helen Bamber Foundation, you will work alongside our current Senior Psychotherapist and be responsible for supporting the Head of Therapies and the Team Manager in providing a comprehensive range of therapeutic interventions to clients of the Helen Bamber Foundation.

In addition to providing psychotherapy, stabilization, psychoeducation, and trauma focused therapy, this role will include delivery of psychological assessments for both medico-legal and clinical purposes, as well as delivery of clinical supervision to staff from non-clinical backgrounds who nonetheless have significant client contact, and supervision of assistant psychologists. As you develop in the role you will also have opportunities to contribute to the on-going development of the service and at times, the role may include input into policy, research and fundraising and delivery of consultancy and training. 

We are looking for someone who is committed to working therapeutically with individuals who have experienced human rights abuses and who have developed trauma spectrum disorders as a result. The successful applicant will ideally have proven experience in working therapeutically with this client group, have a passion for human rights work beyond the individual client work, and a desire to contribute to effecting change at a policy level.  This role requires the ability to be with the complex and sometimes harrowing details of a client’s experience, and to react and respond creatively and appropriately to their needs.Additionally, you will be knowledgeable and experienced in consultation and assessment including risk management, and have competence, or a commitment to receiving training, in at least one model of trauma therapy such as NET or EMDR.

EQUAL OPPORTUNITIES

The Helen Bamber Foundation and Asylum Aid is an equal opportunities and Living Wage employer. We are committed to attracting and recruiting diverse candidates as we strive to ensure that our staff, trustees, volunteers, and ambassadors reflect the communities we serve and the wider community we work in at every level of the organisation. We actively welcome applications from people of colour, applicants with disabilities, applicants with lived experience of the asylum system, and from other minority groups.

Please note that the successful candidate will be offered the job subject to suitable references and a DBS check. This role will require disclosure of both the adult and child barring lists. If appointed, you will be required to give your consent to HBF to receive regular updates on your criminal records status throughout your employment. 

Please submit an up-to-date CV and a covering letter by midnight on Friday 3rd May, outlining your relevant skills and experience, as well as how your previous experience matches the listed responsibilities and person specification.  Please state in your covering letter when you would be available to start the role. Interviews are scheduled to be held the week commencing Monday 20th May.

For any queries, please call our numbers and ask to speak to Dr Kemi Komolafe or Dr Christina Curry

We regret that we can only respond to applicants who make it to the interview stage. No agencies. 

Are you passionate about reading? Do you believe that reading can bring magic and opportunity? Can you help us to bring the joy of reading for pleasure into the homes of children in some of London’s most disadvantaged areas? If you answered yes to these questions, then we may have the perfect opportunity for you!

We are looking for a  Project Leader, well organised, with bags of energy and a sense of fun to join our team and coordinate two reading projects in Kensington & Chelsea and one in Lambeth. You will manage the delivery element of the role from a base within the local community (where we keep a book stock and all equipment needed) from about 4.00-7.00pm. You will also from time to time be reading with and visiting families yourself, so you must be capable of lifting boxes, carrying rucksacks and pulling trolleys of books, walking around the estate and up and down stairs. Administration will be done at home/office.

You will need to have outstanding interpersonal skills to build relationships with both our dedicated volunteers and the whole family. You will inspire a love of reading in the children we visit and be a friendly face for their parents/carers, providing support and information where needed. You will be confident, practical and able to think on your feet.