Training jobs

About the role:

We are looking for passionate and dedicated individuals to join our team as a Young Person’s Worker in Islington, Camden and Waltham Forest.

In this role, you will have the unique chance to make a lasting impact on young people who are at risk of homelessness, empowering them to build fulfilling, independent lives. Your day to day responsibilities will include managing a caseload of clients, developing personalised support and safety plans, and guiding young people through the process of moving into independent accommodation, employment, and education.

As a Young Person’s Worker, you will work within a trauma informed, strengths based framework, ensuring that the needs and aspirations of each young person are at the heart of your approach. You will act as the lead worker for each individual, supporting them in developing life skills like budgeting, self care, and cooking while helping them access vital services such as mental health support, housing advice, and employment opportunities. Your role will be crucial in motivating and coaching young people to take ownership of their futures, helping them navigate their journey to independence with confidence.

Working at Single Homeless Project (SHP) means being part of a committed, supportive team that’s dedicated to creating positive change in the lives of young people. In addition to the difference you will make, you will also have the opportunity to grow your own career, with access to ongoing training and professional development. If you are ready to be part of something truly meaningful and make a real difference, we’d love to hear from you.

About you:

• You bring experience working with young people in the community and in accommodation services.
• Your toolkit includes practical skills in motivation and coaching young people
• Your approach is creative, analytical, trauma-informed and rooted in a strengths and recovery model.
• You can creatively inspire opportunities for our young people to thrive and to develop to their highest potential.
• A non-judgmental approach to working with complex needs young people and to promote a strengths-based approach and an understanding of and commitment to Equality, Diversity, and Inclusion.
• Strong team-working and interpersonal skills, maintaining a collaborative approach to supporting young people achieve the outcomes and goals we support them to set for themselves.

About Us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life. We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for young people in need. Apply now to become a pivotal part of our dynamic team. Together, we'll transform lives and build a stronger community.

Important Info:

Closing Date: Sunday 9th November at midnight

Interview Date: Monday 17th and Tuesday 18th November at SHP Head office in Kings Cross.

Please note there will be a second round of interviews for progressed candidates.

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship or with insufficient right to work will not be accepted or progressed.

This is a senior leadership position focused on developing and delivering a diocesan Generosity Strategy. You will work closely with clergy, lay leaders, and diocesan staff to foster long-term relationships, increase pledged income, and embed generosity as a core value across the diocese.

This is a unique opportunity to shape the future of generosity in the Diocese of Lincoln. You’ll be part of a supportive team, working in a role that blends strategy, community engagement, and faith-based leadership.

Key Responsibilities

• Develop and implement a diocesan Generosity Strategy
• Promote the Parish Giving Scheme and contactless giving
• Build relationships with parishes, treasurers, and deanery partnerships
• Lead and manage the generosity team, including professional development
• Serve as a key liaison between parishes and the bishop
• Deliver regular reports to diocesan committees and parishes
• Implement and oversee donor management systems and CRM tools
• Collaborate with the National Giving Team and generosity professionals

Together for Short Lives is a charity that makes sure seriously ill children and their families get the care they need, especially at the end of life. We work closely with families, care professionals, and services to improve children’s palliative care. We also speak up to government leaders and decision-makers to help make sure families have access to the best support when they need it.

Please note this a remote role with regular travel across Manchester, Lancashire and Cumbria

About the Role

As a Kentown Family Service Coordinator, you will be the first point of contact for families referred into the Kentown programme, helping them navigate health, social care, and voluntary sector services. You will:

• Carry out family needs assessments and co-develop personalised support plans with families.
• Build strong local relationships with health, education, and community services to ensure families can access the help they need.
• Promote the work of the Kentown Programme and Together for Short Lives and raise awareness of children’s palliative care in the region.
• Support family engagement events, training opportunities, and ongoing evaluation of the programme’s impact.
• Work collaboratively with the Kentown team, sharing learning and best practice across regions.
• This is a home-based role with travel across Lancashire, Cumbria, and Manchester.

About You

We’re looking for someone with experience in health, social care, or education who is passionate about supporting families. You will bring:

• Experience working directly with children, young people, or families with complex needs.
• Strong communication and relationship-building skills with families and professionals.
• The ability to assess needs, coordinate support, and signpost families to the right services.
• Confidence in collecting feedback and supporting events or activities for families.
• A proactive, compassionate, and organised approach, with good IT and record-keeping skills.
• A full driving licence and willingness to travel are essential.

Join a team with a bold mission – at Swindon and Gloucestershire Mind, we are dedicated to reshaping the landscape of mental health and emotional wellbeing in our community. The Mental Health Practitioner will play a key role in helping individuals improve and maintain their mental and emotional wellbeing.

What You'll Do: -

- Innovation and Development: Channel your passion delivering and promoting wellbeing support by actively contributing to the creation and improvement of innovative programs, resources, and approaches that enhance the mental health and resilience of the communities we serve.

- Collaboration and Efficiency: Work together with existing Mental Health Provision for people, as well as other local agencies/organisations to effectively support people who are experiencing mild to moderate metal health challenges.

Why Join Us:

· Impact Matters: Join a team where your work directly transforms lives and contributes to a healthier community.

· Personal Growth: We offer professional development opportunities that will enrich your career and help shape the future of mental health services in Swindon.

· Collaborative Culture: Work alongside like-minded individuals who share your passion for making a meaningful impact.

The role will focus on promoting positive mental health using the Five Ways to Wellbeing framework: Connect, Be Active, Take Notice, Keep Learning, and Give. This role involves delivering individual and group interventions, offering wellbeing planning, and signposting clients to appropriate community resources.

Key Responsibilities

• Deliver one-to-one wellbeing support sessions tailored to individual needs.
• Co-produce personalised wellbeing plans using the Five Ways to Wellbeing.
• Work with the person to identify their recovery pathway to move towards their goals, maintaining a person centred, flexible approach walking alongside the person, implementing interventions/safety plans.
• Facilitate group wellbeing sessions or workshops on topics such as resilience, stress management, and lifestyle habits.

· Provide support to local health services with their SMI (Severe Mental Illness) clinics 

· Support the improvement in attendance and quality of annual health checks of Individuals who have existing mental health conditions in the community. 

• Encourage people to participate in local activities aligned with the Five Ways to Wellbeing (e.g., walking groups, creative workshops, volunteering).
• Support individuals to develop coping strategies, increase self-awareness, and set achievable wellbeing goals.
• Promote self-management and long-term wellbeing beyond the scope of the service.
• Ensure ICT systems and data recording systems are used appropriately in line with policies and procedures. Work with colleagues to ensure effective internal systems including but not limited to maintenance of records and GDPR compliance.
• Carry out work in accordance with policies and service procedures, current legislation and quality standards. Be prepared for, attend, and engage in staff meetings, supervision, appraisal and training as agreed with your line manager.

Director of Quality and Impact

Lead on quality, evaluation and impact at Get Further, driving evidence-based improvements that help more students get further.

Salary: £60,000–£65,000 (including £2,000 London weighting)
Location: London/Remote working. Staff in London are expected in the office 2 days per week. Staff outside London have more flexibility but must travel to the office at least once per month.
Hours: Full-time. Flexible patterns can be discussed.
Contract: Permanent
Start date: February 2026

About Get Further

Get Further helps disadvantaged learners in further education achieve gateway English and maths qualifications. Our programmes include award-winning small-group GCSE tuition, Functional Skills support for apprenticeships, and training for teachers and leaders.

We aim to give students a meaningful second chance in education, unlocking opportunities that would otherwise be out of reach.

The Role

We are seeking a strategic, analytical and collaborative Director of Quality and Impact to lead Get Further’s approach to programme quality, evaluation and impact. This senior role will ensure we understand what drives success for our students and embed learning across the organisation.

Key responsibilities include:

• Leading the Impact and Quality Team, managing Senior Data Officers and Curriculum Managers, and promoting effective cross-team working.
• Developing and refining evaluation frameworks and methodologies to measure programme impact and outcomes.
• Ensuring high-quality, consistent programme delivery with robust quality assurance processes.
• Analysing data and insights to inform decision-making and improve student outcomes.
• Leading the production of impact reports and evaluation outputs for trustees, funders, partners, policymakers and the wider team.
• Contributing to Get Further’s senior leadership, helping shape overall strategy and organisational priorities.
• Supporting business development and funding applications by embedding impact and evaluation evidence.
• Representing Get Further externally at conferences, stakeholder meetings and advocacy opportunities.
• This role provides a unique opportunity to influence the direction of a growing charity and have a tangible impact on thousands of young people each year.

About You

• You will be an experienced leader with a strong background in:
• Impact evaluation, programme quality assurance or educational research.
• Managing and motivating teams to deliver ambitious outcomes.
• Communicating complex findings clearly to a range of stakeholders.
• Leading strategic initiatives and projects across multiple teams.
• Understanding the UK education landscape, ideally further education or tuition.
• Working collaboratively and influencing at senior levels.
• You should be passionate about tackling educational disadvantage and committed to improving outcomes for young people.

Benefits

• 36 days holiday per year (including bank holidays)
• Flexible hybrid and remote working
• Ongoing learning and development opportunities
• Cycle to work scheme
• Employee Assistance Programme
• Termly in-person team development days in London
• Work in a progressive, socially conscious organisation with real impact

How to Apply

Submit your application via our website by 9am on Thursday 30 October. 

This is a UK-based post. Applicants must have the right to work in the UK. Get Further is an equal opportunities employer and welcomes applications from all backgrounds. Please let us know if you require reasonable adjustments during the recruitment process.

NO AGENCIES PLEASE 

Senior Events and Membership Co-ordinator 

Salary: £32,640 (pro-rata) / 17.5 - 35 hours per week (both part-time and full-time options considered)

Job location: Central London and remote working – we are currently operating hybrid working and we ask employees to attend our London office with their core team for one day every two weeks, as well as other occasional key events such as away days, inductions and training that are more effective in person. 

• Do you want to take the next step in your career at The Queen’s Institute of Community Nursing, a highly successful national community nursing charity?

• Are you hardworking, flexible, highly organised and efficient? 

• Are you reliable, with excellent attention to detail? 

• Do you have office administration experience?

The QICN is the oldest professional nursing charity in the world and is a leading voice for nurses working in the community.  Our values of excellence, inclusivity, partnership, independence, advocacy, legacy and integrity underpin the charity’s strategic plan 2021-2025, which is included in the Job Pack .

The Senior Events and Membership Co-ordinator has key responsibility for supporting our Organisational Membership alongside the Events Manager and the Head of Commercial Operations to ensure work is covered by the wider team and to act as a central point of contact for partners and clients.

The Events Team is a key core team led by the Head of Commercial Operations, responsible for ensuring that support is provided to the QICN’s core programmes of work including the organisational membership, CPD events and various programmes.

The role will also include several additional co-ordinator duties as part of the wider team, which is expected to work flexibly to cover the requirements of the organisation.

The post holder will require the ability to work in a fast-paced response environment with a high level of efficiency and the ability to take initiative. Essential is the ability to manage, balance and prioritise several one-off tasks, while ensuring critical routine tasks still take place. While not a key prerequisite for the role, project management would be a skill that would be expected to be developed.

Responsibilities

• Acting as a key point of contact for existing and new membership enquiries 

• Working with the Head of Commercial Operations to track key deliverables within the membership and ensuring the maintenance of accurate records.

• Ensuring the issuing of invoices and supporting the Director of Finance with chasing payments and tracking payments

• Writing and editing newsletters to improve membership engagement

• Ensuring appropriate updating of the CRM and events management software and liaising with the communications team.

• Tracking key statistics on member engagement and attendee numbers

• Overseeing the coordination and administration of several QICN professional networks. 

• Supporting the Network Lead with outreach to potential network members. 

• Preparation of online and in-person meetings (creating Zoom events, booking venues, setting online registration pages, sending out joining instructions, overseeing attendance list, preparation of materials, liaising with attendees and speakers, assistance on the day). 

Person Specification

• Minimum of five years’ experience of working in a coordination, support or administrative environment

• Experience of working with senior stakeholders 

• High level of digital literacy (MS Office, MailChimp, Eventbrite, Zoom)

• Experience of using CRM packages to manage, distribute, and update work

• Experience of organising events/workshops

• Experience of financial administration

• Experience in writing newsletter and promotional materials

• Detail oriented

• Good problem-solving and communication skills 

• Highly organised and methodical approach to managing workload, including competing deadlines 

• Able to work on own initiative and deliver timely, high-quality results

Desirable

• Experience in working in the healthcare sector

• Experience working with organisational members or high value clients

For the full Job Description and Person Specification, please refer to the Job Pack.

We are dedicated to the continual professional development of our employees and offer access to training opportunities.

We offer 25 days’ holiday per year (pr-rata for part time roles) plus up to 10% employer contribution to pension scheme and interest-free season ticket loans.

Closing date:   Monday 3 November, 5pm

Interviews:       Monday 17 November, online via Teams

Please note that only short-listed candidates will be contacted after the closing date.

Charity no: 213128

Advice Manager
£45,000 | Full-time | Hybrid (London-based with some outreach work)

Are you an experienced debt advice professional looking for a new challenge in a leadership role?

We’re working with a specialist charity that provides high-quality debt and money advice to help people manage their finances, protect their essential services, and safeguard their income. They are now seeking an Advice Manager to lead their advice team through a pivotal stage of growth.

In this role, you’ll:

• Lead and support a busy team of debt advisers, ensuring advice is accurate, effective, and compliant with FCA and sector standards

• Oversee quality control, case management, and reporting to funders and regulators

• Support and develop staff through training, supervision, and case reviews

• Work closely with senior colleagues to deliver funding requirements, explore new opportunities, and strengthen services for clients

This is a hands-on, senior role where you’ll combine leadership with maintaining up-to-date knowledge of debt solutions, casework processes, and sector developments.

About you:
You’ll bring at least 5 years’ experience of delivering debt advice and managing caseloads, together with a specialist debt advice qualification (or the drive to complete one). You’ll be confident managing a team, balancing priorities, and ensuring services meet the highest quality standards. Strong communication, data, and organisational skills are essential.

Salary & Benefits:

• £45,000 per year

• 25 days annual leave + bank holidays + birthday leave (plus extra leave with service, up to 35 days)

• Hybrid working (with some outreach in London)

• Pension, Employee Assistance Programme, home office allowance, Costco membership

• Commitment to training and professional development

This is an exciting opportunity to step into a senior post within a small, dynamic, and mission-driven team.

If you’re passionate about using your skills to make a real difference for people experiencing debt, we’d love to hear from you.

We’re looking for three Parent Programme Officers to help deliver the Stregthening Families, Stregthening Communities parenting programme with integrity and care as part of a new project funded by the Youth Endowment Fund.

You’ll build trusted relationships with families, co-facilitators, peer researchers, colleagues and referral partners, ensuring the programme is safe, effective and engaging. You’ll support research and evaluation, maintain robust systems and make sure our work is informed by evidence and grounded in lived experience. 

We’re keen to work with experienced practitioners in the Strengthening Families, Strengthening Communities (SFSC)  model, or people that are familiar with it and have extensive expertise with other group parenting programmes. 

You will be an organised and confident communicator who values openness and collaboration. You’ll bring experience in partnership working, programme delivery and safeguarding, with the ability to build rapport and manage sensitive situations with professionalism. 

If you share our belief that building trusted relationships and honest partnerships can transform outcomes for young people and families, we’d love to hear from you.

This is a fantastic opportunity to develop your skills and be part of a collaborative, supportive team committed to tackling racial inequality. 

Funded by the Youth Endowment Fund, our intervention and research project, SFSC: Safer Lives, works to prevent offending and reduce youth violence by strengthening family relationships, increasing parental confidence, and promoting young people’s self-discipline, social skills and self-esteem.

The SFSC: Safer Lives programme  builds on the ground-breaking work of the Strengthening Families, Strengthening Communities inclusive parenting programme, which has demonstrated how parenting support can be provided effectively to minoritised and marginalised families.

Mind in Enfield and Barnet is a fast-growing charity in North London providing much needed therapy, wellbeing support and advocacy services to people with mental health problems. 

As Marketing Assistant at Mind in Enfield and Barnet you will play a key role in managing digital marketing channels, creating engaging content, and designing promotional materials. The role supports the organisation’s mission to connect with the community, promote mental health services, and increase participation in projects and events. The Marketing Assistant ensures consistent branding and messaging across platforms to effectively engage diverse audiences.

You will have proven experience in managing social media platforms (Instagram, Facebook, X/Twitter, LinkedIn) for organisational marketing or outreach purposes.

Duties will include:

Graphic Design - Design promotional materials such as leaflets and flyers to support MiEB’s services and projects, ensuring brand consistency and visual appeal.

Social Media Management - Create engaging content and manage MiEB’s presence across social media platforms including Instagram, Facebook, X (formerly Twitter), and LinkedIn to promote services, initiatives, and outreach events.

Newsletter Creation & Campaigns - Develop and design quarterly newsletters for MiEB, and manage distribution campaigns via Mailchimp to keep stakeholders informed and engaged.

Service & Project Promotion - Promote MiEB’s services and initiatives through targeted channels such as email marketing, local press, and other relevant outreach tools to increase visibility and community engagement.

Google Ads Management - Oversee and optimize Google Ads campaigns for both MiEB and DOVE Private Counselling and Psychotherapy, ensuring effective use of budget and maximized reach.

Qualifications

• A relevant qualification in Marketing, Communications, Digital Media, Graphic Design, or a related field (Level 3 or above).
• Equivalent work experience may be considered in lieu of formal qualifications.
• Certification or training in digital marketing, social media management, or Google Ads (desirable).
• Evidence of continuous professional development in marketing, design, or digital communications (desirable).

Please see the attached job descrition which includes all duties and skills required.

This is a part-time position, 7 hours per week. Actual salary £5354 per year. (Monday, Tuesday or Wednesday 9am-5pm)     The role is based at Enfield Mind office at 275 Fore Street, N9 0PD. 

A home is the foundation for everything. Join SPEAR’s Housing First team in Wandsworth and help people who’ve experienced rough sleeping to secure and keep a safe, permanent place to live.

Location: Wandsworth, London
Salary: £33,364 per year 
Hours: 37.5 per week, Monday to Friday

(6-month Contract)

As a Housing First Worker, you’ll:

• Build trusting relationships and provide flexible, one-to-one support.
• Work in partnership with the London Borough of Wandsworth and local agencies to help people stay housed, improve their wellbeing and feel part of the community.
• Respond to changing priorities and manage situations as they arise, making sure services reach those who need them most.

What we’re looking for
You’ll bring experience of supporting people affected by homelessness or other complex challenges, plus the empathy, resilience and practical skills to make a lasting impact. You’ll know how to build rapport, plan support, and work collaboratively with housing and health services.

Why join us
At SPEAR, you’ll be part of a friendly, skilled charity team dedicated to ending homelessness. We offer comprehensive training, opportunities to progress, and strong wellbeing support—so you can thrive while helping others do the same.

Your Benefits

• Generous holiday – 26 days plus public holidays, rising by up to 5 extra days with length of service
• Wellbeing & EAP – 24/7 Employee Assistance Programme with free counselling, money and legal advice
• Health support – Occupational health service and free annual eye test (with contribution towards glasses if required)
• Cycle to Work – Save on a new bike and accessories through salary sacrifice
• Season ticket loan – Interest-free loan for annual travel passes
• Moving house day – Extra day’s leave when you move home
• Financial security – Life assurance (4× salary) and interest-free emergency staff loan
• Family-friendly policies – Enhanced maternity and adoption pay, plus flexible working options
• Career development – Ongoing training, learning and progression opportunities
• Blue Light Card – Discounts across a wide range of shops, restaurants and services

Administration Officer (Temporary – Remote/Homebased) - AccessNI/DBS/Disclosure Scotland essential.

Location: Remote (UK-based)
Contract: Temporary – Full-time
Start date: 10 November 2025

Overview

We’re seeking an organised and proactive Learning & Development Administration Officer to support a national organisation’s Learning & Development function. This fully remote role involves coordinating training activities, maintaining accurate data, and delivering excellent administrative support to ensure effective learning delivery across the organisation.

Key Responsibilities

• Manage course administration, delegate bookings, and learning events using an LMS (e.g. Oracle Learn).
• Maintain accurate learning records and support reporting on engagement and performance.
• Provide general administrative support including meeting coordination, minute-taking, and correspondence.
• Act as the first point of contact for training enquiries and support requests.
• Process invoices, purchase orders, and financial transactions.
• Produce professional reports, documents, and presentations using Microsoft Office.

Requirements

• Previous administrative experience, ideally within Learning & Development or HR.
• Knowledge of Oracle Learn or similar LMS platforms.
• Strong organisational and communication skills with attention to detail.
• Confident user of Microsoft Office (Excel, Word, Outlook, PowerPoint).
• Ability to work independently and effectively in a remote setting.

If you have the above skills and experience and are available from mid-November, please apply online today!

Email Marketing Officer at The Royal Marsden Cancer Charity

Full Time, Permanent

Location: Chelsea, London UK with a minimum of one day a month in Sutton

Hybrid Working: 40% of time in Chelsea/Sutton office, London UK

£28-32k DOE

About the Role

The Email Marketing Officer role is key to our supporter communications. You will work across teams to deliver our email programme, building high-quality, personalised campaigns and engaging content using your copywriting skills. This is a varied role requiring a motivated, organised, and collaborative approach to champion engagement and a data-driven strategy.

Why Join Us?

The Royal Marsden Cancer Charity raises money to save the lives of people with cancer, everywhere. We ensure our nurses, doctors and research teams can provide the very best care and develop life-saving treatments, which are used across the UK and around the world. From funding state-of-the-art equipment and ground-breaking research, to creating the very best patient environments, we will never stop looking for ways to improve the lives of people affected by cancer. 

The Marketing and Digital team are a creative and supportive team, responsible for The  Royal Marsden Cancer Charity website, email, social channels, brand building, paid advertising  and more. This is an exciting time to join our growing Marketing and Digital team as we shape and improve the charity's brand building and digital approach. The Charity is also committed to its biggest fundraising appeal to date, for a new major development project in Chelsea.

Working for us offers you a rewarding career and the chance to really improve the lives of those living with cancer. 

What you'll be working on:

• You'll support the team with the end-to-end delivery of marketing, stewardship, transactional and automated email campaigns.
• You'll create engaging content and brand-aligned creative assets, using strong copywriting and data insights.
• You'll act as a champion for email best practices, ensuring compliance with data protection regulations.
• You'll continuously develop and improve personalised user journeys to boost supporter engagement.
• You'll analyse email effectiveness using analytics (CRM, Google Analytics) and manage the email testing plan.
• You'll proactively collaborate with internal teams to share insights and ensure seamless, high-quality supporter communications.

This job is for you if…

• you have experience using an ESP such as Adestra or Mailchimp and ability to quickly pick up new digital tools and software
• you have knowledge and understanding of the principles of email marketing best practice
• you have excellent writing, copy-editing and proofreading skills, with an eye for detail and a strong command of the English language
• you have the ability to communicate, collaborate and build good working relationships
• you have strong organisational skills, ability to work proactively and manage multiple tasks concurrently.

What we offer:

• Hybrid working, with 40% of time spent in our Chelsea, London office and a minimum of one day a month in Sutton.
• 37.5 hrs a week, with flexible working around our core hours of 10am to 4pm
• 27 days annual leave
• Up to 6% employer contributions subject to matched contribution from you (increasing with length of service)
• Training, support and development opportunities
• Access to the blue light discount scheme
• Range of wellbeing initiatives

Inclusion Matters

We are committed to building a diverse and inclusive workforce that reflects the communities we serve. We welcome applications from all backgrounds and walks of life. 

If this sounds like the opportunity for you, we’d love to hear from you.

How to Apply:

Please click 'Apply' and submit your CV and cover letter.

• Closing date for applications: 9am on Monday 3 November 2025
• Interviews: 11 & 13 November 2025 (in person)
• Role starts: 5 January 2026

The Finance and Officer Administrator role is an integral part of Buttle UK, working across teams – grants development, fundraising and marketing along with the finance and operations team to support the delivery of our work. We are looking for someone with good experience of working in a growing organisation who is able to build good working relationships with colleagues and manage multiple priorities.

Knowledge of basic financial principles and previous experience of working within finance and administrative roles will be helpful. As well as good communication skills both verbal and written, the candidate will be flexible in the way they work and take the initiative when needed. They will also demonstrate a willingness to learn and interest in the UK voluntary sector.

This role will be a key part of the finance and operations team and contribute to the team’s objectives.

ROLE

Head of Services

REPORTING TO

Director of Frontline Services

PURPOSE OF POSITION

This is a critical operational leadership role that is responsible for the operation of the
organisation’s supported accommodation services.

Providing operational leadership to team managers and ensuring compliance with
organisational, contractual, local authority and legal regulations and the quality of
services is pushed to the highest possible standards; ensuring excellent outcomes for
residents and a positive and high performing working environment for teams.

This role will also be accountable for the development of excellent relationships with
external partners, commissioners, and other key stakeholders for support services in
the organisation.

You will be a key member of the charity's Extended Leadership team

RESPONSIBILITIES & ACCOUNTABILITIES

Service Delivery

• Lead in setting organisational standards and performance targets across the
support and resident services teams that reflect contractual requirements and
organisational standards.
• Actively promote and develop person centred practices based on a trauma
informed approach and psychologically informed environment to working with
residents with high support needs and challenging behaviour.
• Be accountable for the operational performance of the services, allocating
resources strategically to ensure that key performance indicators are achieved
and that action plans are in place where required to improve service
performance.
• Remodelling to promote accountability and co-production approaches with
residents.
• Work with the Head of Building & Facilities to ensure your teams put health &
safety procedures into practice to create a safe environment for our residents
and staff. Contribute, and when required, lead on the formation and review of
policies and procedures.

• Contribute to the Frontline Service’s Management On Call rota, providing
support to frontline services outside of office hours

Stakeholder Management

• Build strong relationships with Commissioners and regulatory bodies to enable
the service to meet contractual and regulatory KPI's and requirements.
• Submit management information on a monthly and quarterly basis and produce
other statistics and data as directed by the Director of Frontline Services.
• Responsible for effective liaison with outside agencies including the police, social
services and other statutory and voluntary agencies and delegating this work
where appropriate.
• Represent the organisation externally at forums, conferences and meetings.
• Contribute to the wider management team in frontline services to ensure good
communication, coordination and consistency of practice, approach and
development across the Directorate.

Business Planning and Project Management
• Drive business planning activities within contracts, ensuring relevant and
challenging objective setting and ongoing performance tracking, developing
turn around action plans as may be necessary
• Where agreed, project manage new services or service developments.
• Working closely with Finance Department to set, manage and monitor allocated
budgets for income and expenditure for support and resident services and to
ensure that teams meet performance targets.
• To ensure that financial procedures are maintained at all times in accordance
with organisational policies and procedures.

Managing and Developing People
• Take a leading role in developing a positive, values-based organisational
culture, in line with the charity's Your Place Way approach
• Developing performance targets and quality control measures for teams, and
monitoring performance to ensure that these are met.
• Supporting managers and teams by setting clear objectives and holding
individual supervisions regularly.
• Ensuring good communication across teams by holding team meetings
regularly, and additional briefings as necessary.
• Inducting new managers and planning the continuous professional development
of existing managers through annual appraisals.
• Managing the workload of teams to ensure that adequate cover is provided at
all times.

Safeguarding
• Act as Safeguarding Lead for the organisation
• To actively promote an open and accountable approach across the
organisation as a whole that ensures the organisation meets our legal duties,
keeps our policies up to date, and puts our residents' best interests at the
forefront.

Intensive Housing Management
• Ensure that our landlord responsibilities are delivered in a person-centred way
and in line with our regulatory and legal responsibilities
• Oversee the creation of a welcoming, safe and inclusive environment across all
our services that is responsive to resident needs.
• Develop standards and practice that provide clear evidence-based reporting to
meet regulatory compliance

General
• To attend meetings internally as and when necessary, for example, Directorate,
Management and planning meetings.
• To undertake such other duties within the competence of the post holder which
may be required from time to time.

PERSON SPECIFICATION

Ideal attributes for meeting the needs of position and being an effective member of
the wider Your Place team.

Essential Criteria 

Experience
• Strong background in leading and delivering supported accommodation
services
• Extensive experience working with rough sleeping and other homelessness
services
• Experience leading and delivering intensive housing management
responsibilities
• Experience of case management and delivering best practice around; needs
assessments, high quality personalised support or advice services to vulnerable
adults, including people with high support needs
• Experience of contract management with stakeholders
• Experience of project management and mobilisation of new services or
developing existing services
Skills & knowledge
• Knowledge and understanding of the housing and support needs of single
people who experience homelessness and rough sleeping, the benefit of move
on and the ability to translate knowledge into good practice.
• Knowledge of the commercial and regulatory requirements of supported
housing.
• CIH Level 5 qualification
Abilities
• Ability to interact at senior, strategic level with external stakeholders.
• Ability to work in a fast paced, high pressured environment, with multiple
competing priorities and to quickly adapt to new situations.
• Ability to network, liaise, negotiating and influence effectively with outside
agencies.
• Ability to undertake budget management, produce financial reports and
collate and interpret financial and statistical information.
Personal qualities
• Demonstrates a commitment to the mission of Your Place.
• Self-sufficient and highly organised with the ability to accomplish goals
according to deadlines, and a flexibility to juggle a variety of tasks.
• Excellent organisational skills.
• Strong communication and negotiation skills.
• Strong sense of responsibility and accountability.
• Awareness of own training and support needs.
• Ability to collaborate with colleagues across teams and functions
• Commitment to the values of inclusion and belonging

Desirable criteria
• Educated to degree level or equivalent in adult social care or leadership and
management.

Before starting this position, you’ll need to undergo a criminal record check by the
Disclosure and Barring Service. You must be entitled to work in the UK.

Interview date: week commencing 10 November 2025