Training manager jobs in newark and sherwood, surrey

Department: Governance, Compliance and Risk

Location: remote working, with travel including to Head Office in Aldgate, London on ad-hoc basis

Closing date: Tuesday 13th May at 11.59pm

First stage interview : 20th May (via MS Teams)

Second stage interview: 22nd May (via MS Teams) 

Annual leave: 33 days (plus eight bank holidays)

Benefits:

• enhanced maternity, paternity and adoption leave, and shared parental pay
• family-friendly policies
• 8% employer pension contribution (Aviva) or opportunity to continue NHS pension
• free health cashback plan (Medicash): employee cover plus up to four dependent children
• 24/7 virtual GP access (UK registered), plus access to Best Doctors
• free, confidential employee assistance programme (Medicash)
• access to a wellbeing app
• flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more*
• learning and development opportunities including bespoke training and access to LinkedIn Learning)
• commitment to employee health and wellbeing.
• we have a Menopause Friendly accreditation and are a Disability Confident employer

Background

Every three minutes someone in the UK develops dementia: a progressive and complex condition that can be devastating for the whole family. One in two of us will be affected by dementia in our lifetime – either by caring for someone with the condition, developing it ourselves, or both.

Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible, for as long as possible.

About the role

Join Dementia UK as Head of Governance, Compliance and Risk, where you will help the charity and its workforce comply with all necessary regulations and manage risks to the organisation, its employees, clients, reputation, assets and the interests of stakeholders.

As part of the governance team, you will work with senior managers across the organisation as a trusted advisor, providing day-to-day coordination and oversight of all governance bodies, meetings and working groups. You will also support the efficient flow of information to the Director of Finance and Corporate Services, enabling them to update the Trustee Board effectively.

You will play a major role in making sure that the policies set by the charity are strictly followed by the entire workforce. This diverse workforce includes volunteers, employees, sessional workers and consultants. You will be responsible for maintaining messaging and behaviour that reflect the necessary rules and regulations, providing assurance that the charity complies with both external requirements and internal policies.

Additionally, you will oversee the operational requirements relating to insurance and develop effective plans to manage crises (including business continuity plans) or respond to compliance breaches.

The ideal candidate will hold a university degree in a business-related discipline, complemented by a relevant postgraduate qualification and professional certification (such as IRM Qualification, IA Cert, CIA, or Chartered Internal Auditor). You will demonstrate a thorough understanding of risk and regulatory frameworks, supported by extensive senior leadership experience in compliance and risk management within a public sector or not-for-profit environment. You will also have a strong track record of supporting internal audits from initiation through to the completion of action points, alongside a proven ability to engage and collaborate effectively with a wide range of stakeholders both within and external to the organisation.

If this sounds like you, join us in making a difference in the lives of those affected by dementia.

Our culture

In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to support them in achieving their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.

Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute to and lead on our working groups around health and wellbeing, menopause, and equity, diversity and inclusion.

Dementia UK is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.

Dementia UK is a Disability Confident Employer. If you’d like support to make an application, contact the recruitment team.

This role will be subject to a Basic DBS check.

By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.

*Please note that any decision on flexible working is based on business needs

This role comes at an exciting time in our work and will be impactful in delivering our mission and commitments to the movement. This is a full-time role which will focus on strengthening the delivery of key movement activities, developing a pipeline for paying partnerships with the sector, as well as supporting more thorough impact and learning across our work. We are open to exploring a job share or part-time role.

Key information:

• Full-time role (37.5 hrs). We are open to a part-time role (30 hrs)
• The Salary is £44,000 per annum (this is the full-time salary)
• Permanent contract
• Home-based / fully remote
• We welcome flexible working requests
• Deadline: Sunday 4th May at midnight

We are looking for someone who has:

• Experience in project management
• Experience of designing and delivering training
• Experience in building partnerships to achieve shared goals
• Initiative and can work independently

We recognise that each applicant will bring unique skills, knowledge and experiences, lending their own contribution to our collective work. We look forward to the role holder bringing their ideas and shaping the role. We’ve outlined the purpose and main responsibilities of the role in the link above; however, the day-to-day role may also involve other related duties and responsibilities which may arise from the nature and character of the post.

Salary: £37-£42,000 per annum
Reporting to: Head of Finance
Contract: 35 hours per week (1.0 FTE). Part time also considered (minimum 21 hours per week (0.6FTE)
Location: UK / Flexible
 
Who we are
 
Unlimit Health is an international organisation working to end parasitic disease. We work closely with affected countries, sharing evidence and expertise to eliminate preventable infections. Our purpose is to support people to live healthy lives, free from limiting disease. 
 
Our vision is for resilient systems that sustain good health, so everyone everywhere can reach their full potential. We achieve this by working across multiple sectors in numerous countries to deliver effective and robust health programmes that have a lasting impact. 
 
We were founded in 2002 with a £20m grant from the Bill & Melinda Gates Foundation, and started life as a research group, the Schistosomiasis Control Initiative, within Imperial College London. Consistently ranked globally as one of the most cost-effective non-profit initiatives, we have received significant funding since our inception including from the UK Foreign, Commonwealth and Development Office (FCDO), USAID and philanthropic investors. 
 
What we do
 
Our work includes: 

• Evidence-based disease elimination support 
• Cross-sectoral health systems strengthening 
• Building collaborative partnerships 

Our main area of focus is the elimination of schistosomiasis and soil-transmitted helminthiases (intestinal worms). Endemic infections of these parasitic worms are found in some of the world’s most marginalised communities, and they can have a hugely detrimental effect on individuals, including:  

• Reduced productivity 
• Internal organ damage 
• Impaired child development 
• Reduced school attendance 
• Increased risk of HIV in women 
• Infertility

The role
 
This is an exciting role, to liaise and support partner organisations to ensure accounting records are complete, accurate, and up to date, coded correctly on UH’s cashbooks and reconciled against bank statements. You will also provide technical support to partners’ finance staff and train them on the use of the cashbooks and financial reporting to UH.
 
You will be educated to degree level and have experience in a fast-paced and complex finance role. You should have experience of working with technical accounting packages as well as experience in financial planning and monitoring.
 
The role is fast-paced and complex, and the ideal candidate will need to have proven inter-personal skills, excellent verbal and written communication skills with the ability to assess priorities, organise workloads and initiate action and problem solve.
 
To apply
 
To apply, please submit an up-to-date CV and covering letter outlining your suitability for the role according to the job description and person specification.
 
Closing date: 6th May at 9am
Interview dates: W/C 19th May
 
Please ensure you are available to attend an interview on these dates.
 
Applicants are required to have the right to work in the UK, and documentary evidence will be requested at the interview stage.
 
Diversity Statement
 
We particularly welcome applications from candidates from under-represented groups to better reflect our mission and work to improve health equity. Research has shown that women and people from marginalised groups are less likely to apply for a role if they do not meet 100% of the job criteria. Please consider applying even if you do not fully meet our essential criteria. We are happy to schedule an informal chat to discuss the role further prior to submitting an application.
 
Unlimit Health is an equal opportunity employer. We welcome and celebrate differences in age, race, ethnicity, national origin, gender identity and expression, sexual orientation, physical or mental ability, religious beliefs, and socio-economic background. We are dedicated to fostering an inclusive environment where every team member is valued, respected, and has equal opportunities to thrive.
 
Unlimit Health is an international organisation working to end parasitic disease.
 
We work closely with affected countries, sharing evidence and expertise to eliminate preventable infections. Our purpose is to support people to live healthy lives, free from limiting disease.
 
REF-221065

Working as part of the Development Team, to plan and execute effective fundraising strategies for Derby Theatre. The role will have a particular focus on copywriting for trusts and foundations, cultivating donor relationships and coordinating and developing Derby Theatres’ Friends scheme.  The Development Officer will also deputise for the Head of Development as required.

 

Key responsibilities

Trusts and Foundations

· Conduct research into possible funding streams for funding priorities.

· Assist in the production of funding reports for existing supporters.

· Update the reporting schedule, to include deadlines.

· Draft applications for small grants (under £15,000) and support the Head of Development in making applications for large grants.

· Assist the Head of Development in creating proposal templates for all key projects.

 

Individual Giving, including Friends Scheme

· Work closely with the Head of Development to develop and manage the individual giving strategy, including legacy fundraising, to ensure retention and growth.

· Coordinate and administer the Derby Theatre Friends Scheme including payments and renewals alongside the marketing and box office team.

· Work closely with the marketing team to oversee all Friends communications, including scheduling and writing content.

· Take responsibility for stewarding relationships with donors and Friends including arranging meetings and supporter events throughout the year.

· Work with the Box Office team to oversee and grow Point of Sale (POS) donations and Gift Aid sign up, working to achieve targets set and reporting progress to the Head of Development.

Corporate Giving

· Work with the Head of Development to implement the Corporate Giving strategy to include researching and identifying new corporate prospects. Attend networking events to build relationships and take responsibility for cultivating prospects, developing relevant proposals and key messaging and overseeing the administration relating to corporate supporters.

Development Events

• Organise, manage and attend supporters’ evenings including liaising with front of house and catering staff, and managing the guest list.

Administration

· Support the development and executive teams by preparing briefing notes, and research profiles for the fundraising activity.

· Assist the Head of Development in keeping the team informed with any legislation or trends development within fundraising.

· Maintain accurate records on Spektrix and the shared drive, as well as keeping efficient paper files and audit trails where appropriate and make sure financial data is accurate and funds are received timely.

· Liaise with all teams to ensure that project information and budgets are up to date.

· Update the website and printed materials with the relevant fundraising information and credits.

· Support on the collation of data for applications and reports, including Arts Council England reporting.

General

· To actively support and promote Derby Theatre’s Learning Theatre model, including a commitment to engage with the University of Derby’s Theatre-related higher education provision; to contribute to learning opportunities such as work experience, placements, and the theatre’s role as a learning environment.

· To keep up to date with developments in the industry as they relate to your role, and to contribute to the overall development of the department and organisation.

· To take an active role in the team and staff as a whole, and to attend team, departmental or cross-organisation meetings as required.

· To ensure that Derby Theatre’s policies, procedures and values are observed in every area of the department’s work.

· To act always in the best interests of Derby Theatre, always protecting intellectual property and confidential information.

· To carry out any other duties as may reasonably be required from time to time, commensurate with the level of the post.

· We expect all Derby Theatre staff to work in a flexible manner to effectively deliver their role and in line with the values and mission of the company, including the Learning Theatre model, Equality and Diversity, and Sustainability.

· The job description for this position may be reviewed and amended to incorporate the future needs of the department and the organisation.

To read the full job description, person specification and for how to apply, please visit our website.

You'll work closely with the founders and our amazing volunteer team to take responsibility for the day-to-day operations, and take the lead on process improvement across all operational functions.

Send less to landfill and more to a good cause

A Good Thing is a fast-growing circular economy app, making it easy for businesses to donate unwanted items to local charities. We have over 2,000 charities and 800 businesses using the platform, donating items ranging from bricks, branded umbrellas and envelopes to laptops, trainers and bamboo poles.

We are a volunteer-run, non-profit Community Interest Company (CIC) looking to hire an Operations Lead on a 6-month contract with a view to becoming our first permanent, employed member of staff.

A unique opportunity – about the role

This is a very expansive role, requiring a highly capable, dynamic, organised and self-motivated individual. 

As part of this role, you will:

Manage day-to-day app activity

• Review and manage business ‘offers’ and charity ‘needs’

• Provide the first response to inbound enquiries and support questions

• Verify eligibility of new charity sign-ups

• Process premium business account purchases and renewals

Support regional volunteer teams

• Onboard and train new volunteers

• Coordinate volunteer activity across the regional teams

Support ad-hoc projects, for example:

• Assist with the introduction and adoption of new app features

• Coordinate in-person events and conferences

• Conduct research for growth and partnership initiatives 

Lead operational maturity and process improvement

• Identify opportunities for automation and self-service to enable us to scale efficiently

• Identify and implement ways to scale volunteer activity

• Own the reporting of KPIs (e.g. app activity)

• Develop and maintain policies for business regulations and compliance

• Establish basic employment/HR processes (for you to become employee #1)

• Assist with and simplify bookkeeping and financial reporting

 

About you – who we're looking for

This is a broad and varied role of critical importance to the smooth and effective running of the charity.

Your experience:

• Entrepreneurial (ownership and development of an idea)

• Project management (formal or informal)

• Business operations (finance, HR, regulatory)

• Communications and teamwork

Your skills:

• Excellent organisation and planning skills, comfortable managing multiple competing priorities.

• Excellent digital skills, comfortable with learning new technologies.

• Excellent communicator, presenting complex information clearly in verbal and written form.

• Critical thinker, able to identify improvements to the way we work.

• Self-starter and a fast-learner.

Technology is at the heart of what we do and how we do it. You will be expected to quickly learn new technologies and drive new ways of using technology to help our small team work efficiently.

Experience with the following applications is not required, but would be an advantage:

• Google Workspace (Mail, Chat, Docs)

• Zoom, Google Hangouts

• Stripe, Xero

• Google Looker / Big Query

• The A Good Thing app, naturally!

How we work

This is a part-time role, but in order to support daily activity on the app, we require someone who can be flexible and spread their working hours across a five-day week.

We are a *fully-remote* organisation, meeting regularly on video calls and using messaging (Google Chat) day-to-day. We love to get together for events when we can.

We look forward to hearing from you!

A unique team of artists, performers, play specialists and fun-devotees, The Flying Seagull Project is dedicated to ensuring no childhood passes without proper play, big belly-laughs, and everyone feeling valuable. We work across the UK and internationally, sharing circus, music, art, dance and play experiences with children and communities facing the harshest crises due to poverty, war, isolation and illness.

We create safe spaces, either in our big top tent or an empty car park or wherever we can take over a corner, to ensure that every child feels safe, seen and special. The locations we work in include refugee camps, institutions, refuges, marginalised communities, hospices and community centres. What unites us is the energy, determination and commitment to creating genuine childhood joy for those starved of that basic right and making magical memories that can last forever.

Our UK-based, medium-sized charity is led by CEO Ash Perrin, with 6 core staff and a team of highly experienced crew and volunteers. We also have a Netherlands hub and a Norway hub, both with their own governance but all part of one global Seagulls team. We are a dynamic and friendly organisation, dedicated to delivering a huge impact with limited resources, and are looking for people who are driven and who share our mission.

The role

The Global Team Coordinator is a varied and essential new role in the charity that will combine all our people management functions, supporting our international delivery teams, our core team and our vital administrative functions. The central purpose of this role is helping us to engage, support, recognise and retain our most valuable asset: our amazing team of international skilled performers, volunteers and core team.

You’ll be responsible for all things people-related: from ensuring the right people are booked on, supported and looked after on projects; to helping us continually find and train an international, diverse team of new recruits; to establishing an engaging rewards and recognition programme to motivate and retain our fabulous people.

On a practical level, you’ll work closely with our Global Projects Coordinator, to ensure that all our projects across the world are properly staffed and that all our people’s transport, travel, accommodation and logistics are booked and in order; you’ll liaise directly with our delivery teams to ensure they are well supported, rewarded and retained; and you’ll liaise with our office and Senior Leadership teams to carry out relevant administrative tasks to make sure our international operational and booking systems and databases are perfectly organised and efficient.

At a cultural level, the role requires a confident, dynamic, personable and creative person who brings experience, energy and ambition. As a brand-new position, this role will also work closely with our CEO and with our Executive Director to trial new ideas and approaches to recruiting and managing an international, diverse team of people, and to cultivate the best environment for our team to flourish and achieve.

An exceptional people-person, with experience in administration, team support and management (although there are no direct line management responsibilities), you’ll be able to demonstrate excellent communication, organisation, collaboration and coordination skills.

Location: remote with occasional travel for meetings.
Reports to: CEO.

Responsibilities

Team coordination:

• Manage all team calendars, team bookings and team logistics for all global projects (except Norway and Netherlands national tours).
• Liaise closely with the Global Projects Coordinator to understand project requirements, booking relevant core and volunteer team on to every project (accommodating individuals’ particular disability, culture, religion, health or support needs).
• Book all team travel and accommodation on all global projects.
• Identify, recruit and arrange training for local team in international locations to join our projects.
• Liaise with our Norway and Netherlands hubs to ensure team scheduling and support is joined up across the global organisation.

Team recruitment and retention:

• Research, identify and network with international partners, colleges, universities, drama schools and youth organisations, to recruit and maintain an international, diverse pool of talented core and voluntary team to deliver our projects.
• Work closely with the CEO to run international recruitment initiatives, to identify and recruit a diverse, international pool of performers and volunteers.
• Organise and manage new core and voluntary training programmes around the world.
• Promote, manage and maintain a database of relevant non-performer volunteers to support the organisation’s core functions globally.

Team support and engagement:

• Develop and run a rewards and recognition programme to motivate all global team and volunteers.
• Carry out regular and appropriate team engagement activities and initiatives, to maintain excellent working culture and morale.
• Manage our team Wellbeing Programme for all our international core and volunteer teams.
• Identify and coordinate specific external training, to continually develop the teams’ abilities and professional skills.

General administrative tasks:

• Update and maintain global shared team calendars, relevant document logs and planning spreadsheets.
• Manage and update our global Client Management System, Salesforce.
• Manage, update and maintain all international core and volunteer team records and entries via our team booking system, Better Impact.
• Work closely with the Global Projects Coordinator, Executive Director and CEO to support with administrative tasks as required.

The ideal candidate

Dynamic, confident, friendly and creative, you will be an energetic team player, keen to build our reach and our capacity. Confident, with experience coordinating international teams, with fluent English and ideally at least one additional language, you will help recruit and look after all our team, maintaining an excellent working culture within the organisation.

Skills and experience

• A good level of demonstrable experience in administrative/logistical roles.
• Team management and coordination experience, ideally across multiple international locations.
• Excellent organisational skills and attention to detail.
• Project management experience including setting and meeting clear targets and outcomes.
• Digitally savvy with great IT skills.
• Knowledge of Better Impact or similar digital team management systems.
• Excellent people and communication skills.
• Strong interpersonal and networking skills.
• English-language fluent, and additional languages desirable.
• Willingness and ability to juggle multiple priorities and a varied workload.
• Self-sufficient, with a can-do attitude in a challenging and evolving environment.
• Comfortable working to targets, managing KPIs and delivering to deadlines.
• Commitment to The Flying Seagull Project’s vision, mission and values.

Home Based within Essex or Hertfordshire

Closing date: Tuesday 6th May

Phone Interviews: W/C 28th April & W/C 5th May

Panel interviews: Tuesday 13th or Wednesday 14th May

Today, 12 children and young people will be diagnosed with cancer. We’ll stop at nothing to make sure they get the right care and support at the right time.

Change lives in a life-changing career

When a child or young person is diagnosed with cancer, their whole world can feel like it’s falling apart. Independence is taken and confidence is stolen. Stability no longer exists. The future suddenly feels uncertain.

The impact of cancer on young lives is more than medical. That’s why we exist. Our specialist social workers help children and young people with cancer and their families navigate the emotional and practical impact of cancer. We remove barriers, solve problems and prioritise wellbeing. And we stop at nothing to make sure they get the right care and support at the right time.

We challenge the systems and policies that surround children and young people, we highlight gaps and campaign for change. Because we know what a better future could look like. And we know what we need to do to make that future a reality. We need to push harder, reach further and work smarter. And we need the right people on our team to help us get there. People like you.

About the role

We’re looking for a Fundraising Engagement Manager with great personality and team ethic to join our Regional Fundraising team.

This is a role of variety, opportunity and innovation, and we are looking for someone who embraces change and constantly strives to achieve more.

You will maximise income for Young Live vs Cancer by coaching our supporters to reach their goals, whilst seeking out new fundraising opportunities for your geographical area. This role sits within the ‘Regional Engagement’ team and we need someone with natural customer service skills who wants to deliver a legendary experience to all of their supporters. Your team of supporters will range from volunteers and individuals, to groups and local corporates.

We are lucky enough to have some of our most committed supporters in the area, but there is still so much opportunity to grow support across the counties. You will have an incredible opportunity to build relationships with not only those who have been supported by the charity, but our incredible services team members who support children and young people treated out of University College Hospital and Great Ormond Street hospital.

Candidates should live within Essex & Hertfordshire, in one of the following postcodes: Essex: CM; CO1-9; CO11-16; IG (except IG11); RM & SS and Hertfordshire: AL1-10; CM21-23; EN6-8; EN10-11; HP1-4; SG1-14 & WD.

Candidates who live outside of these areas should highlight an intention to relocate to the area in their covering letter for their application to be considered 

This role is subject to a criminal record check. In the event of a successful application a basic record check will be completed.

What will I be doing?

No two days are the same at Young Lives vs Cancer. So, summarising your ‘day to day’ isn’t easy. Here are some of the main things you’ll be doing, but you’ll find more details in our Role Details document.

• To plan, monitor and report on your budgeted income with a constant eye on contingency planning to ensure annual targets are achieved
• To steward our most committed supporters and deliver legendary supporter experience
• To be a key, valued member of your regional team and UK wide team.
• To identify, cultivate and secure partnerships and donations within your area
• To work with your local service team/s to build and maintain strong and effective working relationships
• To be the first point of contact for service user families, to offer opportunities to them and their networks to engage with the wider charity as they would like I.e. fundraising, volunteering, sharing their story

What do I need? 

• A proven track record of delivering amazing customer experiences
• Experience of relationship management in either a charity or corporate setting
• Ability to work within a financial target-based setting, and experience of reaching/exceeding set targets
• Demonstrable experience of winning new business
• Experience of managing own workload
• Proven ability to manage/complete projects
• Able to ‘make the ask’ for support and to influence/negotiate
• Have a full UK driving licence and access to a car (including business insurance)
• Have a sufficient Broadband connection

Diverse perspectives and unique skillsets are at the heart of Young Lives vs Cancer. If you're passionate about making a positive impact and eager to learn, we encourage you to apply, even if you don't meet the criteria and person specification fully. Your potential is what matters most to us, and we’re committed to fostering an inclusive and supportive work environment to help you develop.

The key skills we’re looking for in this role are:

• Natural storyteller
• Strong prioritisation skills
• Great communicator
• Great at spotting opportunities
• Influencing/Negotiating
• Compassion
• Integrity
• Team player

What will I gain?

For people to reach their full potential, they need the right environment. As a member of Team Young Lives, you’ll be made to feel supported, valued and appreciated. Here’s how we do it:

• Flexible working: we’re open to working hours outside of 9 - 5 and we can talk through your flexibility requirements at interview stage
• Wellbeing days: four days a year to do what works for you – from catching up on training to going for a walk
• Generous annual leave allowance
• Great family/caring leave entitlements
• Enhanced pension
• Access to our employee savings scheme

To find out more about our benefits package, have a look on our website.

Our commitment to Diversity, Equity, Inclusion and Belonging

At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their sex, ethnicity, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation. We don’t just accept difference, we value it, celebrate it, nurture it and we thrive because of it.

We’re on a journey to be reflective of the diverse children, young people and families we support. We know we aren’t there yet, and we’re passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation. This includes taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities. Our Diversity, Inclusion, Equity and Belonging strategy will tell you more.

We operate an anonymised shortlisting process in our commitment to diversity, equity, inclusion and belonging. CVs can be uploaded, but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history sections of the online application form for us to be able to assess you quickly, fairly and objectively.

Recruitment process

We will be shortlisting applications on a rolling basis. We will hold informal telephone interviews w/c 28th April and w/c 5th May and if invited  to panel interview, these will take place on 13th or 14th May.

Accessibility

We’re committed to providing reasonable adjustments throughout our recruitment process and we’ll always aim to be as accommodating as possible.Please let us know in your application form of any adjustments or access requirements we could make to help you with the application process and interview.

To arrange an informal chat, please contact Alex O'Connell.

#ShowTheSalary #NonGraduatesWelcome

About This Job

We are seeking a highly organised and proactive Service Support Officer to join our Service Operations team. In this role, you will play a key role in supporting cadet units by assisting with their queries, resolving technical issues, and providing guidance & training on digital systems. You will ensure that users receive timely and effective support, helping them navigate challenges and make the most of our digital services. Additionally, you will collaborate with stakeholders to enhance system functionality, produce analytical reports, and contribute to the ongoing improvement of our digital solutions.

This is an exciting opportunity to work in a dynamic digital environment, supporting applications that enable the smooth operation of Cadet Forces across the UK. If you have strong administration and IT skills, excellent communication abilities, and a problem-solving mindset, we’d love to hear from you!

Responsibilities

· Provide direct support to cadet units, assisting with system queries and problem-solving.

· Manage helpdesk queries, ensuring timely and effective resolution of technical issues.

· Collaborate with stakeholders to understand their needs and support digital solutions.

· Identify and report system bugs to the development team.

· Produce clear and effective user guidance materials.

· Generate reports using Oracle Analytics to support decision-making.

· Undertake additional tasks as required.

Please refer to the attached Job Description for further information.

Our charity

ACCT UK is a national youth charity dedicated to improving the life chances of young people. The Combined Cadet Force Association (CCFA) is a charity dedicated to the promotion of the ideals and activities of the Combined Cadet Force in schools. Together we want to ensure that every young person has the opportunity to learn new skills, build confidence and be inspired through their cadet experience.

We want to develop the youth leadership and training abilities of adult volunteers whilst also helping young people to access cadet activities through fundraising, grant-making, developing new resources and direct support.

We strongly believe that everyone benefits when you help young people to develop their character and values through activities that stretch and mature them. We also know that when young people engage with others at a range of levels in their communities it builds confidence and improves empathy for other’s lives.

Who we are

You will enjoy being part of our small team who work very happily together. By joining ACCT UK you will help us to reach more young people and make a greater difference and we look forward to working with you. We actively promote and encourage you to explore ideas that improve all aspects of the charity’s work in pursuit of its charitable aims.

What we can offer you

In addition to your salary, we offer all staff:

· Flexible working arrangements (you agree a working pattern with your line manager).

· Personal Accident Insurance, including loss of earnings cover and death benefit.

· 15 days of sick pay in any 12-month period (after 12 months employment - pro-rata for part time staff).

· A contributory pension scheme (you contribute at least 5% and we will contribute 10%).

· Good leave allowances (which are offered pro-rata for part time staff):

o 20 days annual leave plus Bank Holidays.

o Additional privilege leave, on set days each year, such as between Christmas and New Year.

o An additional five days of volunteering leave.

· Support for qualifications and personal development.

· Employee Assistance Programme.

· Season ticket loan.

· Railcard (if you are eligible)

· A caring and supportive team environment.

How to apply

Please send a covering letter that details how you meet the requirements of the job description along with a CV by 23:59 hrs on Sunday 18th May 2025.

Interviews will be held (virtually) during the week commencing 26th May 2025.

Please note that as a charity dedicated to improving the lives of young people, we require staff to make a declaration about any relevant convictions, undergo both a Disclosure and Barring Service check and a Baseline Personnel Security Standard (BPSS) check (one of the requirements being that applicants must have been resident in the UK for 3 years). In addition, we will follow up references.

World Jewish Relief created the Specialist Training and Employment Programme (STEP) for refugees in 2016 and today we are the largest provider of specialist employment support to refugees in the UK.

STEP provides a bespoke employment programme that addresses the complex barriers that refugees face when preparing for, and ultimately finding work in the UK.   We now have an exciting opportunity for a female Employment Advisor with fluency in Dari/Farsi to work with predominantly women clients providing remote employment support to STEP clients across the UK.

You will prepare clients for competitive employment and help them to achieve their chosen training and employment objectives. You will work to a variety of performance targets based on the progression outcomes of clients such as successful completion of training courses, voluntary and work placements and achieving and sustaining paid employment.   

About you

We are looking for candidates who have:

• Experience in successfully supporting refugees into sustainable employment

• Understanding of the issues and challenges faced by unemployed people to finding work, including those whose first language is not English

• Fluent first-language skills in speaking Dari/Farsi 

• Experience of providing advice and guidance and supervising a caseload of clients

• Excellent communication skills

• Good IT skills (CRM database, Microsoft Word, Outlook, Teams) and the ability to work remotely with confidence

• Good business-level English, cross-cultural sensitivity and the ability to work with clients with varying levels of English

Benefits

We offer a range of benefits including:

• 23 days holiday pro rata plus bank holidays and Jewish holidays. 

• Pension scheme – we contribute 5% to the World Jewish Relief pension scheme.

• Life Insurance – up to 3 times salary to nominated beneficiaries.

• Health Cash Plan – cash back to cover the costs of dental treatment, optical care, specialist consultations and a range of complementary therapies.

• Employee Assistance Programme – free, confidential advice or support with any personal or work. related concerns or free counselling if needed.

• Season ticket / travel to work loan.

• Cycle to Work Scheme.

• On Friday the office closes at 3pm.

Equality, Diversity and Inclusion

World Jewish Relief promotes equality, diversity and inclusion in our workplace. We invite and welcome applicants from diverse backgrounds. We encourage applications from candidates of different ethnicities, socio-economic backgrounds, race, gender, age, disability, sexual orientation and of faith or none that meet the criteria set out for this role. You don’t need to be Jewish to work for us, but you must share our desire to assist those who need help based on their vulnerability, not their identity, recognising the dignity and potential of all people.

We are striving to build a team reflective of the communities we work with. People with refugee or asylum-seeking backgrounds are experts by experience and are particularly encouraged to apply for this position. If you have first-hand experience of forced migration, please let us know in your application. Additionally, we encourage you to apply even if you do not meet all the requirements that are listed within the person specification. 

We respect that people’s identity is not defined by their past experiences and do not expect candidates to describe their lived experience during the interview process unless they wish to do so. 

To apply

Please upload your CV and a cover letter explaining how you meet the criteria in the person specification and details of your language skills.

Interviews will be held on 14th and 15th May

Vacancy Reference Number:

QC/PROG/UK-R1

Position Title:

Quality Coordinator

Reports to:

Programmes Manager

Department:

Programmes

Location:

Muslim Hands, 148 – 164 Gregory Boulevard, Gregory House, Nottingham, NG7 5JE

Hours of Work:

Full-time, 35 hours per week

Salary Range:

£27,000 - £32,000.00 per annum (commensurate with experience)

Terms of Employment:

6-Months’ Fixed-Term Contract (with a 3-Month Probationary Period)

Application Process & Closing Date:

Send an up-to-date CV and supporting Covering Letter by Email by no later than 4th May 2025

Approx. Interview & Role Commencement Date(s):

· Interviews: As and when strong candidates identified

· Start: ASAP thereafter

Note: Strong Applicants may be contacted sooner, ahead of the closing date, to hold either a ‘In-Person’ or Online Interview (via MS Teams, Zoom or Skype) with Muslim Hands; therefore, please familiarise yourself with MS Teams, Zoom or Skype prior to submitting your Application.

Other Information:

Muslim Hands’ Open Kitchen is a community initiative dedicated to providing nutritious, hot meals to individuals in need, while fostering a welcoming and compassionate environment. With three operational Open Kitchens, our mission is to not only alleviate food insecurity but also to serve with dignity, respect, and care. We are looking for a dynamic Quality Coordinator to join our team and help standardise operations, ensuring consistent high-quality service. Additionally, this role will involve creating a blueprint to facilitate the expansion of Muslim Hands’ Open Kitchens across the UK.

Role Overview:

The Quality Coordinator will play a key role in ensuring the smooth and consistent delivery of services across our three Open Kitchens. This includes developing and implementing standard operating procedures (SOPs) related to staff training, volunteer engagement, service delivery, and interactions with service users. In addition, the Quality Coordinator will be responsible for designing a scalable operational blueprint that will enable Muslim Hands to expand its network of Open Kitchens across the UK, replicating best practices and maintaining high standards at new locations.

Main Responsibilities:

1. Development and Implementation of SOPs

Develop and document Standard Operating Procedures (SOPs) for key operational areas, including:

Staff training and induction programmes.

Standardising service delivery (e.g., food preparation, hygiene, and presentation).

Volunteer engagement, management, and retention strategies.

Interactions with service users, ensuring dignity, respect, and cultural sensitivity.

Ensure consistency in operations and service quality across the existing three Open Kitchens.

Regularly review and update SOPs to incorporate feedback from staff, volunteers, and service users.

2. Staff Training & Development

Design and deliver a structured staff training programme covering food safety, hygiene, customer service, safe guarding and kitchen operations.

Ensure that staff are equipped with the necessary skills and knowledge to deliver a high-quality service.

Work with the Programmes Manager and other stakeholders to identify and address training needs or gaps in staff performance.

Conduct performance evaluations and ensure continuous development opportunities for staff members.

3. Standardising Service Delivery

Develop and implement service standards that ensure a consistent and positive experience for all service users, regardless of which Open Kitchen they visit.

Establish guidelines for meal preparation, serving protocols, and dining area management.

Introduce service quality audits to assess and ensure the effectiveness of standardised procedures.

Track service delivery performance and guest satisfaction, and make recommendations for improvement where necessary.

4. Volunteer Engagement and Management

Create and implement a volunteer engagement strategy to attract, train, and retain volunteers across all Open Kitchens.

Develop clear role descriptions, training materials, and expectations for volunteers.

Ensure that all volunteers are trained in food safety and service protocols, and understand the mission of Muslim Hands’ Open Kitchen.

Maintain a positive, welcoming environment for volunteers, and develop strategies to foster long-term volunteer relationships.

5. Service User Interactions

Develop guidelines to ensure that all service users are treated with dignity, respect, and compassion in line with the values of Muslim Hands.

Train staff and volunteers on communication, conflict resolution, and cultural sensitivity.

Gather and analyse feedback from service users to continually improve the guest experience.

Establish and maintain protocols for managing difficult situations with service users effectively and with empathy.

6. Quality Assurance and Continuous Improvement

Regularly assess the performance of the Open Kitchens through audits, inspections, and service user feedback.

Identify opportunities for improvement in service delivery, staff training, and volunteer engagement.

Recommend and implement changes to SOPs based on assessments and findings.

Work with the Programme Manager and Open Kitchen Coordinator to track key performance indicators (KPIs) related to service quality and user satisfaction.

7. Blueprint for Expansion

Design a blueprint for setting up new Muslim Hands’ Open Kitchens across the UK, ensuring that they follow the same standards of service and operations.

Document key learnings from the existing Open Kitchens to create a replicable model that can be applied to future locations.

Collaborate with the Programme Manager identify potential new locations and establish expansion plans.

Ensure that the blueprint includes staffing, volunteer management, operational procedures, and compliance with local regulations.

8. Reporting & Communication

Provide regular reports to the Programmes Manager on the status of quality initiatives, SOP implementation, and service delivery.

Document and report on volunteer engagement, service quality audits, and training outcomes.

Ensure transparent communication with staff and volunteers about updates to SOPs, quality standards, and service delivery.

Qualifications and Skills

Education: Bachelor’s degree in Quality Management, Public Health, Non-profit Management, Hospitality, or a related field preferred.

Experience: 3-5 years of experience in quality assurance, operations coordination, or programme management, ideally within a non-profit or food service setting.

Strong understanding of food safety regulations and service quality standards.

Experience in developing and implementing SOPs, training programmes, and quality audits.

Excellent communication and interpersonal skills, with the ability to train, motivate, and engage staff and volunteers.

Strong problem-solving skills with a continuous improvement mindset.

Ability to manage multiple priorities and projects across different locations.

Proficiency in using Microsoft Office Suite and quality management systems.

Work Context

· The post is based in Nottingham and will involve regular travel to three Open Kitchens and potential new locations, so a valid driver’s licence and reliable transport are desired.

Some evening and weekend work may be required to support kitchen operations and events.

Deadline for applications is 4th May 2025 however we reserve the right to end the application procedure early should the right candidate be found.

NB: Unfortunately, we will only be able to contact successful candidates so if you have not heard from us by the closure date unfortunately your application will have been unsuccessful.

Responsible to: Support Team Manager

Responsible for: Live In Support Workers

Location: Baca office, Loughborough, England with regular travel to Loughborough and locations where Baca’s services are delivered

Hours: 37.5 hrs per week (incorporating evening and weekend hours and be part of the on-call team to deliver out of hours emergency support where necessary)

Salary: £29,009 to £31,203 per annum for full time.

Contract: Permanent

About Us:
Baca is dedicated to welcoming, equipping, and supporting young refugees to feel safe and thrive. We create an inspiring environment that raises hope and strengthens resilience, working in partnership with key external stakeholders.

Role Overview:
We are seeking a passionate and dedicated Senior Support Worker and Deputy Team Manager to join our Support Team. The successful candidate will lead by example, ensuring the highest quality of service delivery in line with Baca's vision, mission, and values. This role involves supporting the team manager in day-to-day operations, decision-making, and problem-solving to achieve key outcomes for young people. These include improved physical and emotional wellbeing, increased engagement with education, employment, and training, social engagement, and personal safety.

Key Responsibilities:

• Lead the support team to deliver high-quality services to young people.
• Support the team manager in daily operations and decision-making.
• Organise and coordinate meetings to achieve desired outcomes.
• Lead decision-making about young people's progress and transitions.
• Coordinate and deliver the young people's voice project helping us to make sure our young people are heard.
• Participate in the on-call team, providing support outside of work hours.
• Coordinate and deliver training, induction, and support for new support workers.
• Develop and share knowledge relevant to the role with the team.
• Provide support and supervision for the Live-In Support Workers.
• Work closely with all Baca teams and external stakeholders to enable young people to move towards independence.
• Ensure young people's accommodation meets regulations and is suitable for purpose.

As a Support Worker:

• Provide high-quality support and care to young people, ensuring their holistic development.
• Work proactively to safeguard young people and resolve any issues that arise.
• Be a role model, offering care and compassion without discrimination.
• Support young people in developing essential life skills and preparing for independent living.
• Engage young people in education, vocational training, and hobbies.
• Foster positive relationships within the community and support social engagement.
• Plan and participate in day trips and annual residential weeks.
• Develop partnerships with social workers, solicitors, teachers, volunteers, and other partners.
• Maintain excellent communication and keep accurate records.

General Duties:

• Be a role model, practicing Baca's values.
• Play an active and supportive role within the organisation.
• Take ownership of administrative tasks, including risk assessments.
• Maintain strict confidentiality and adhere to Baca's policies.
• Treat all staff and young people fairly and without prejudice.
• Employ correct procedures for safeguarding incidences or concerns.
• Work flexible hours as needed.

Personal Specification:
Baca is looking for someone who can be a positive role model in establishing holistic and therapeutic services for young refugees. The successful applicant will be passionate about our work, able to lead by example, and build an empowering environment. They will work constructively with local authorities, develop key external relationships, and work well with the staff team. The role requires an enhanced DBS check and the ability to travel across the UK, including overnight stays.

Competency Requirements:

• Highly organised, able to work under pressure, and prioritise tasks.
• Passionate, humble, disciplined, wise, determined, proactive, self-starter, courageous.
• Alignment with Baca's values and strategic goals.
• Ability to respond to change and lead with hope, patience, calmness, and tenacity.
• Critical and creative thinking to innovate solutions and make challenging decisions.
• Resilience and ability to meet deadlines.
• Proven experience in coordinating tasks, people, and activities.
• Experience working with unaccompanied asylum-seeking and trafficked young people (desirable).
• Strong organisational, project, and time management skills.
• Excellent communication and presentation skills (desirable).
• Ability to build partnerships with external stakeholders.
• Ability to drive/travel to all locations where Baca's service is delivered.

Application Process:

If you are passionate about making a difference and meet the above criteria, we would love to hear from you. If suitably strong candidates are shortlisted before the deadline, in-person interviews will take place immediately after shortlisting.

Join us at Baca and help us support young people to rebuild their lives and achieve their dreams!

IPSEA is the leading charity in the field of special educational needs and disability (SEND) law in England, and we provide free and independent legal advice and support to families of children and young people with SEND. We also provide training on the SEND legal framework, and we influence policy at both a local and national level.

We are looking for an experienced and motivated Trusts and Philanthropy Officer to join our small, ambitious fundraising team. IPSEA has a proven track record of successfully securing grants, and this is a new role designed to help strengthen and grow IPSEA’s income from charitable Trusts and Foundations. You will be responsible for researching new funding opportunities, preparing and submitting tailored applications and reports, and managing relationships with existing funders through thoughtful and timely stewardship. You will also support the early development of strategies in major gifts and wider philanthropy. 

This role is an opportunity to play a key role in our future fundraising strategy and help secure long-term financial sustainability for our services. 

You will work remotely, with occasional travel required for essential meetings approximately 4-5 times per year. 

If you share our commitment to protecting, promoting and upholding the rights of children and young people with SEND and would like to use your fundraising skills at IPSEA, we would love to hear from you. 

To apply

• Download our ‘Trusts and Philanthropy Officer Recruitment Pack’
• Visit our website to download an application form
• Submit your completed application form via our website

Please note that we do not accept CVs as applications.

Closing date for applications: 9am on Monday 12 May 2025 
First-round interviews: 21 or 22 May in central Birmingham

We're looking for someone with a passion for and knowledge about migrants’ rights. You will be joining our small and friendly public legal education team to lead our work empowering migrant communities with the knowledge and skills that they need to secure access to justice.

You will be working with a team of information experts, educators and volunteer lawyers.

Role: Head of Migrants Rights Programme

Reports to: Head of Education and Training

Salary: £23,499 pa for 21 hours per week  (FTE £39,165, inclusive of London Allowance)

• Pay increases are agreed annually in line with NJC negotiations and usually take effect from 1 September each year

Hours: 21 hours per week

Location: Remote.

• In-person staff meetings occur every quarter and regular in-person events are to be attended as required. Locations vary, prior notice is always provided and travel will be reimbursed

Contract: Two-year fixed-term contract with potential extension

Benefits:

• Flexible working around our core hours of 10:00 - 16:00 Mon- Thur
• 3% pension contribution after 3 months
• 20.5 days annual leave (inclusive of public holidays)
• Access to staff training and development
• Enhanced sick pay
• Enhanced parental leave policies are under development
• Extended Christmas shutdown (typically gifted by the Trustees; not part of your annual leave allowance but not contractually guaranteed)

We particularly welcome applications from people from Black, Asian and other minoritised backgrounds, those with lived experience of the issues we work on, and individuals from communities experiencing economic injustice.

For more information and how to apply please download our recruitment pack.

Introduction to the Role

We are seeking a results-driven Development and Fundraising Officer to lead our grant applications, trust initiatives, and donor engagement efforts. In this international role, you will work closely with our team to create compelling proposals, coordinate fundraising events, and secure essential funding. Reporting directly to the Interim Director, you will play a vital role in shaping our fundraising strategy while working within a flexible, remote environment.

General Details

• Title: Development and Fundraising Officer

• Salary: £28-35,000 per annum based on experience and training

• Reporting to: Interim Director

• Contract: One-year renewable, Full-time (35 hours per week)

• Location: Remote

• International scope: Engage with international donors, trusts, and grant-making bodies

Core Responsibilities

1. Grant & trust applications

You will drive the research, development, and management of grant applications and trust funding. Your role involves identifying funding opportunities that align with Hong Kong Watch’s mission and preparing detailed proposals that secure essential resources for our projects.

2. Fundraising campaigns & donor engagement

In this responsibility, you will design and execute targeted fundraising campaigns and events. You will work to cultivate and maintain relationships with individual donors, trusts, and institutional funders, ensuring a consistent flow of financial support that underpins our advocacy and community work.

3. Coordination & communications

This responsibility centres on effective internal collaboration and external representation. You will coordinate with our communications teams to ensure consistent messaging, manage donor communications, and report on the impact of our fundraising efforts.

Key Tasks

• Research and application development:
  Identify suitable grant opportunities, trusts, and philanthropic funding sources both in the UK and internationally. You will draft, refine, and submit proposals that reflect Hong Kong Watch’s strategic priorities, ensuring compliance with each funder’s requirements.

• Campaign strategy and event coordination:
  Develop integrated fundraising campaigns in collaboration with our communications team. This includes planning virtual and in-person events, managing donor appreciation sessions, and ensuring that each campaign aligns with our overall mission and values.

• Donor relationship management:
  Build and nurture relationships with a diverse range of funders. This task involves regular communication, organising meetings and presentations, and providing clear, detailed impact reports that demonstrate the effectiveness of our initiatives.

• Internal collaboration and reporting:
  Work closely with the operations team to ensure that all fundraising efforts are fully aligned. You will attend monthly strategy meetings, coordinate updates, and produce comprehensive reports on campaign performance and donor engagement.

• Digital and social media integration:
  Collaborate with the communications team to create engaging online content that supports fundraising efforts. This includes drafting newsletters, managing social media updates, and developing digital materials that promote events and initiatives.

• Monitoring, evaluation, and strategic review:
  Continuously track key fundraising metrics and donor engagement levels. You will evaluate the success of fundraising initiatives, adjust strategies as needed, and prepare strategic reviews that inform future plans and objectives.

Essential Skills & Behaviours

• Grant-writing expertise:
  Proven track record of researching, drafting and submitting successful grant and trust applications.

• Excellent written & verbal communication:
  Able to craft compelling narratives and present confidently to donors, partners and colleagues.

• Relationship-building & stakeholder management:
  Skilled at cultivating and maintaining donor relationships, with strong interpersonal presence.

• Project & time management:
  Highly organised and able to plan multiple bids, campaigns and events to tight deadlines without oversight.

• Attention to detail & accuracy:
  Meticulous in proposal compliance, budgets, reporting and data entry.

• Analytical & outcomes-driven:
  Tracks fundraising metrics, evaluates impact, adjusts tactics to hit targets.

• Team-player & collaborator:
  Works seamlessly with communications, operations and senior leadership to align messages and priorities.

• Self-starter & remote-working discipline:
  Proactive, resourceful and able to manage your own workload in a flexible, home-based role.

• Cultural sensitivity & political awareness:
  Strong understanding of Hong Kong’s human rights context and respect for diaspora communities.

Desirable Skills & Behaviours

• Language skills:
  Proficiency in Cantonese.

• Event planning & virtual engagement:
  Background in coordinating both in-person and online fundraising events, webinars or galas.

• Digital fundraising & social media integration:
  Know-how in peer-to-peer platforms, crowdfunding tools and integrating campaigns with social channels.

• Budgeting & financial literacy:
  Able to draft, monitor and report against budgets for grant-funded projects and campaigns.

• Network in philanthropic/trust circles:
  Existing contacts or familiarity with UK and international grant-makers, foundations and trusts.

• Human rights or advocacy sector experience:
  Prior work in NGOs, think tanks or advocacy that demonstrates commitment to civil liberties.

• Strategic thinking & innovation:
  Creative in identifying new funding streams and piloting novel campaign approaches.

What We Offer

• Competitive salary: £28-35,000 per annum

• Flexible working: Enjoy a remote working environment with one monthly in-person meeting in London if you are based in the UK

• International exposure: Engage with a diverse network of global donors, trusts, and philanthropic partners

• Professional development: Opportunities for training and growth in the field of international fundraising

• Collaborative culture: Join a dedicated team committed to making a tangible impact for Hong Kongers and their communities

Interviews

First-round interviews will be conducted on a rolling basis, both before and after the application deadline.