Transformation manager jobs in Westminster, greater london

Keychange is a Christian charity with a proud history of supporting people by providing community for over a century. We believe that everyone has dignity and worth, and that people thrive best in communities where they are known, valued and supported. Across our care homes and housing communities, we seek to provide support that goes beyond compliance and is rooted in compassion, excellence and Christian values.

We are now seeking a Care Operations Manager to play a pivotal role in leading our care delivery.

The role

As Care Operations Manager you will oversee the delivery of consistently high-quality support across Keychange care operations. Working to the Senior Operations Manager you will be accountable for the implementation of quality standards in all Keychange care communities, making recommendations for improvement of service delivery, and among other areas of remit will be responsible for the implementation and administration of the resident safety and incident reporting as part of our safeguarding framework.

The focus of the role includes:

• Assisting Senior Operations Manager to ensure smooth daily running of Keychange care operations
• Line managing allocated community managers
• Leading Keychange resident safety and incident reporting as part of the Keychange Safeguarding Framework
• Leading operations older persons care matters, as first port of call for managers with queries and need of support
• Leading and delivering a culture of individualised and person-led support
• Liaising with statutory and voluntary agencies to ensure appropriate support for Keychange care communities
• Supporting leadership of open, transparent culture which supports continuous improvement
• Deputising for Senior Operations Manager as required

This is a management role with real impact – both within Keychange and in the lives of people we support.

About you

We are looking for a values-led manager who brings:

• Experience in delivery of well-established and high-performing care homes
• Experience of motivating and empowering colleagues, staff and/or volunteers to take responsibility for delivering a high-quality care service
• Experience in managing audits and inspections
• Ability to build positive relationships effectively with internal stakeholders and external partner agencies
• Ability to manage multiple priorities and work independently
• Level 5 in Leadership in Management and willing to complete further qualifications in a relevant field
• Ability to travel up to 40 days per year
• Sympathetic to Keychange’s Christian values, vision and mission

You will be someone who combines operational management with high standards of support, and who leads with integrity, humility and purpose. This is a management role where you can make a lasting and meaningful difference.

The role involves regular travel across our sites in the south of England.

What we offer

• Flexible hybrid working, generally at least one day in London Central Office, with family friendly working arrangements available
• Employee assistance programme (EAP) and life insurance
• Contributory pension scheme, up to 5%, with matched employer’s contribution up to 5%
• Enhanced sick pay for up to four weeks, in accordance with our sickness procedure

Please see the attached job pack for a full job description and person specification, and more information about how to apply.  Please note that we reserve the right to close applications early, so we recommend that you apply at your earliest opportunity.  In-person interviews will take place on 28 May 2026.

Salary: £41,500

Location: Hybrid Work Culture. We are proud to promote a truly hybrid work culture, recognising that every role is different, and everyone has unique needs and preferences. Our Hybrid Work Arrangement empowers each team member to work with their manager to choose the most effective way to work that balances your needs and Hospice UK’s.

Our office is a short walk from King’s Cross station in London. For this role, we need someone to come into the office at least one day a week, on a Tuesday. A day where all of Income Generation come into the office. You can work remotely for the rest of the time. Equally, you may prefer to work from the office full-time. We encourage all colleagues to visit member hospices to help inform our work and you may be able to work from there. 

Contractually this role is London-based.

Contract: 8 Month Contract ending on 31 March 2027

Benefits:

• 25 days annual leave pro rata based on the term of the contract
• Matched pension scheme up to 7% of salary
• Support for staff with caring responsibilities
• Family-friendly culture

How to apply: CV and supporting statement - using Hospice UK’s supporting statement document – available on our website to download.

Closing date for applications: 23:59 on Sunday 31 May 2026. 

Interview dates: Tuesday June 9 and Wednesday June 10. Interviews will take place online via MS Teams.

Job Information 

The Role

The Conference Manager (FTC) plays a significant part in delivering Hospice UK’s programme of conferences for our hospice membership. As a newly created position, you will take the lead on our one-day conferences while also supporting the delivery of our annual National Conference. 

Our conferences are central to our strategic aim of bringing the sector together to share expertise, collaborate and celebrate innovation. Your work will ensure our conferences are delivered to a high standard and that hospice delegates have access to relevant and timely learning opportunities. 

You will work with a range of internal and external stakeholder as well as the subject matter experts. Listening to their feedback, you will help shape the programme content, work with the wider project team to deliver a smooth and valuable learning opportunity for hospice colleagues. 

The Team

The Conference team is made up of the Senior Conference manager and the Programmes Team Administrator, with support from the Deputy Director of Programmes, Director of Programmes and subject matter experts across the organisation.

It is a mighty team of two, managing a portfolio of 5 in person conferences across the year, from our role focused one-day conferences of around 130 - 150 delegates to our annual National Conference, which welcomes over 1000 delegates.Our team works across the organisation and collaborates with lots of internal and external stakeholders. 

About You

You will have strong attention to detail, excellent organisational skills, and be confident building relationships with a wider range of stakeholders. 

You will bring:

• Proven experience of organising in person conferences, events or seminars (or similar complex activities) for around 130 people or more
• Ability to distil conversations, feedback and discussions into actionable insights that support effective planning.
• Naturally curious and proactive
• A self-motivated, self-sufficient approach to managing your workload
• Strong time management skills, with the ability to manage multiple priorities

More information is available in the candidate information pack, which is available on our website to download.

Across the UK, nurses and midwives are under extraordinary pressure. Help us tell a different story — one rooted in compassion, culture change, evidence and hope.

FoNS is seeking a future-focused Communications and Marketing Manager to lead our next phase of growth and visibility. This is an opportunity to shape how a nationally and globally respected charity communicates its impact, influences policy and practice, and reaches wider audiences through digital innovation, strategic campaigns, impact and powerful storytelling.

We’re looking for a senior leader to join our Senior Management Team and take overall responsibility for the organisation’s operational core.

This is an exceptional opportunity to join a high-impact organisation as a key member of the Senior Management Team, working in close partnership with the Chief Executive to drive organisational excellence, sustainability, and transformation.

As Executive Director, Operations, you will sit at the heart of the organisation leading critical  services and ensuring everything we do is underpinned by strong governance, robust finances, effective systems and an engaged, high-performing workforce. You’ll play a pivotal role in shaping strategy, enabling delivery, and ensuring we remain fit for the future.

This role requires a strategic leader who thrives on complexity, brings clarity to challenge, and is motivated by delivering meaningful impact.

What you’ll do

• Lead core corporate functions including Finance, HR, IT, Governance and Facilities 
• Contribute to organisational strategy and decision-making as a member of the SMT 
• Ensure strong financial oversight, planning and risk management 
• Drive continuous improvement across systems, processes and services 
• Support and develop high-performing teams and a positive organisational culture 

What you’ll need

• Significant senior leadership experience in a complex organisation
• Expertise in one or more corporate service areas, with the ability to lead across a broad portfolio 
• Strong financial understanding and confidence overseeing organisational performance 
• A collaborative and inclusive leadership style, with the ability to influence at senior level 
• Sound judgement, resilience, and the ability to manage complexity and competing priorities 

You’ll join a collaborative and purpose-led leadership team, with the opportunity to shape how the organisation operates and grows. This is a role with real influence, where your leadership will directly enable delivery, improvement and long-term success. Please find out more from the candidate pack. 

Why join us

• Make a difference to the lives of Doctors and medical specialties
• Hybrid working – up to 60% remote
• Modern working environment with home‑working equipment provided
• Generous annual leave, plus the option to buy up to 5 extra days
• Enhanced family‑friendly leave (maternity, paternity and adoption) for those with 2+ years continuous service 
• Excellent pension scheme
• Sabbaticals (5+ years’ service) and secondment opportunities
• Interest‑free season ticket loan and cycle to work scheme
• Employee Assistance Programme
• Long service recognition awards

Robertson Bell are partnering with a large and nationally recognised charitable organisation to recruit an experienced Finance Transformation Director to lead a major finance modernisation programme.

Following a comprehensive review of the finance function, the organisation is embarking on a significant 2-year transformation programme designed to move finance from a highly transactional environment to a more strategic, insight-led, and mission-focused function.

Operating within a highly complex organisation with revenues exceeding several hundred million pounds, this is a high-profile leadership opportunity to shape and deliver a complex programme spanning process improvement, systems simplification, reporting enhancement, automation, and cultural change.

The Opportunity

Reporting into the Executive leadership team, you will lead a large-scale transformation programme across several interconnected workstreams, helping to modernise finance operations and improve organisational effectiveness.

Key areas of focus will include:

• Leading a multi-stream finance transformation programme across process, systems, reporting, and operating model improvements
• Driving the shift from manual, transactional finance activities towards strategic analysis and insight
• Simplifying complex finance structures, processes, and reporting frameworks
• Improving automation and reporting capabilities to support better decision-making
• Managing a blended delivery team of internal staff, consultants, and interim resource
• Building strong stakeholder engagement and driving organisational buy-in across the transformation journey
• Supporting wider cultural change to align finance more closely with organisational mission and outcomes

The Successful Candidate

The successful candidate will bring a strong blend of senior finance leadership experience alongside demonstrable transformation and programme delivery expertise.

You will ideally have:

• A proven track record leading large-scale finance transformation programmes within the charity or wider not-for-profit sector
• Experience operating at CFO, Finance Director, or equivalent senior leadership level within organisations of comparable scale and complexity
• Experience working within large, multi-entity or operationally complex environments
• Strong programme management and organisational change capability
• Excellent stakeholder management and influencing skills, with the ability to build trust and credibility quickly
• A collaborative and emotionally intelligent leadership style
• The ability to operate effectively within complex and evolving environments

This role offers the opportunity to lead a highly visible 2-year transformation programme with genuine long-term organisational impact.

The role operates on a hybrid basis, with approximately two days per week in the office, although flexibility can be considered for the right individual. Candidates seeking day-rate opportunities are also encouraged to apply, as alternative engagement options can be discussed.

About Spear

We launched the award-winning Spear Programme over 20 years ago, and there are now 18 Spear Centres across the country, equipping unemployed 16–24-year-olds facing barriers to employment with the skills and mindset they need to secure work and thrive in the workplace.

Spear operates a joint venture model with churches across the UK to run our Spear Centres. Some Centres operate in collaboration with independent charitable trusts, while others are run directly with the local church (both referred to below as ‘Spear Church Partners’ or ‘Church Partners’).

About the role

We’re looking for a new Church Partnerships Manager to join us for this northern based role, with travel across the region.

This is an exciting opportunity to play a key role in driving national growth by developing and nurturing partnerships with churches across the North of England. You will be at the forefront of developing new relationships with potential early-stage partners, inspiring churches to engage with our mission, and supporting them through the pipeline, and helping to establish a diverse and thriving network of church partnerships.

We are looking for a confident relationship-builder who can engage and influence a wide range of stakeholders, particularly church leaders, and who is comfortable working in a dynamic and evolving environment.

Key information:

• Salary: £37,000
• Location: Remote with once a month travel to London for team meetings and regular travel in the North of England
• Full-time, 12-14month Fixed Term Contract, with the possibility of extension
• Closing date: We interview on a rolling basis and will close the role early if we find the right candidate

For more information please read through our Job Specification and Work with Us Pack.

If you require any reasonable adjustments as part of the recruitment process, please let us know.

Person Specification

• A practising Christian, passionate about personally representing the values and beliefs of Spear, and our mission to equip and support young people facing barriers to employment
• Strong leadership ability with the confidence to make effective decisions
• Outstanding people skills and emotional intelligence, capable of quickly winning trust and confidence, as well as network, influence and negotiate with church leaders and a range of audiences, internally and externally
• An understanding of the needs and workings of churches and their leaders, and the ability to innovate, build our growth strategy and generate new partnerships
• An excellent communicator (both written and verbal)
• Excellent initiative and a self-starter, with the ability to operate flexibly in a changing and dynamic environment and in response to the support needs of each partner
• Strong organisational skills including the ability to establish appropriate processes and structures and to manage multiple priorities to meet targets and deadlines
• Strong quantitative skills including ability to work with and interpret impact data, fundraising pipelines and basic financial information
• Microsoft Word, Outlook, Excel and PowerPoint competent and experience of/ability to use databases

​Help shape a future where fewer people die by suicide​

Samaritans is entering an exciting new chapter, focused on transforming how we deliver support to those in greatest need. We’re looking for an experienced Project Manager to manage the successful implementation of our new service delivery structure.​

In this vital role you will manage the service structure project, including priorities, risks and budget. You’ll work alongside the Programme Manager and Programme Board to help deliver our Future Proofing outcomes, ensuring our listening service is fit for the future.​

You’ll be a strong communicator, who is confident engaging with internal and external stakeholders. You will also have line management responsibility for two Project Officers.​

If you have previous experience managing high-profile organisational change projects, we’d love to hear from you.

​

Contract terms:

• £45,000 - £50,000 per annum, plus benefits

• 24-month fixed term contract

• Full time hours are 35 hours per week, but we are passionate about flexible working, talk to us about your preferences

• Linked to our Ewell (Surrey) office

• In-person working: Meeting in person and working collaboratively are things we value. We work in person around 2 days or more per month​

​What you'll do:

• ​Ensure successful management of the service structure delivery project
• Monitor project progress and maintain momentum
• Work alongside key stakeholders to develop project plans
• Identify and monitor risks and issues, developing mitigation plans where needed
• Drive and embed strong project management across the programme​

What you’ll bring:

• Experience of managing high-profile multi-workstream projects
• Experience in managing and monitoring project delivery, risks and budget
• Strong understanding and experience of using project tools and techniques
• Confident communicator, with strong stakeholder management skills
• Excellent verbal and written communication skills
• Formal programme or project management training or qualifications (desirable)​

See attached Job Description and Person Specification 

​

Why Samaritans?

At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.​

We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.

You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.​

For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available here. You can also visit our careers website to access this.​

We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.

​

Apply now

If this sounds like the opportunity for you, please apply. You will be asked to some answer short application questions and to upload your CV.​

Applications close: ​Sunday 24th May 2026

Interviews: w/c 1st June onwards​

​

At Samaritans, human connection is at the heart of everything we do.

We do not use AI at any stage during the selection process. Your application will always be carefully reviewed by the recruiting manager or a member of the Talent Attraction Team.

We kindly ask that you avoid using AI tools to generate your application or interview answers. We want to hear your own ideas, insights, and writing style so your unique strengths can shine through.

We’re Anthony Nolan. We’re here to uncover the answers inside us. Answers for people with blood cancer and blood disorders. Answers that will not only improve lives today but save them tomorrow.

By uniting people and science, we’re growing our world-leading stem cell register, so everyone who needs a transplant, can find their lifesaving match. We’re currently giving four people a day another chance to live.

Driven by patients, backed by stem cell donors, and powered by science, we won’t stop until we’ve unlocked the cures, treatments and transplants that will transform the future for more patients. And together, we can reach the remarkable day where every patient who needs us can not only survive, but thrive.

If you're inspired by this vision, and feel you have the skills and experience we need to help achieve it, we'd love you to join our lifesaving team.

We are looking for a Supporter Care Manager to join our Fundraising team.

Title: Supporter Care Manager

Salary: £39,000 - 42,000 per annum

Contract: Permanent

Hours: 35 per week (standard Anthony Nolan working hours)

Location: Hybrid, with head office in Hampstead, London

We are looking for a Supporter Care Manager to join our Supporter Experience team within the Fundraising division.

This is a key role responsible for leading the day-to-day delivery of supporter care, ensuring a high-quality, responsive and empathetic service across all supporter touchpoints. You will manage a small, dedicated team of Supporter Care Officers, overseeing enquiry handling, income processing and data management, while maintaining strong operational standards and compliance.

As the first point of contact for many of our supporters, the team plays a vital role in shaping supporter perceptions and enabling effective fundraising. You will work closely with colleagues across fundraising, engagement, technology and finance to ensure a seamless supporter experience and support the delivery of campaigns and activities.

You will also use supporter insight and feedback to drive continuous improvement and contribute to wider Supporter Experience initiatives and transformational projects, helping to embed more consistent and supporter-centric ways of working across the organisation.

We are looking for someone who brings:

• Experience managing a customer service or supporter care team

• Strong operational and organisational skills, with attention to detail

• Experience using CRM systems and managing supporter data

• Confidence handling complex enquiries and escalations

• Excellent communication and relationship-building skills

• A proactive approach to improving processes and services

What’s in it for you?

• A competitive salary

• 27 days annual leave, pension scheme, childcare vouchers, access to counselling via a 24-hour Employee Assistance Programme

• A stimulating work environment full of opportunities to learn and develop

• Life Assurance of four times annual salary

• Travel season ticket loan, Cycle to work Scheme

• And more! (further details on our Life at Anthony Nolan page)

Please check out the full job description attached or hyperlinked here on our careers page, and you can read more about what to expect on the Our recruitment process page.

Please note: We encourage you to apply as soon as possible – this advert may close early if we receive a high volume of strong applications. 

Release your remarkable, join our team and give someone another chance to live.

Anthony Nolan is a Disability Confident Committed and Living Wage accredited employer. 

All applicants must be able to demonstrate the right to work in the UK.

At KCLSU, our vision is to create a future where every student has the opportunity to thrive. Together with our members, we are a union of students where individuals love their university experience, are involved in shaping the future, and have the power to make change and connect to each other. We work to achieve this in a way that is aligned to our values - Inclusive, Collaborative, Open and Brave. These values guide how we behave, and how we go about our work.

We are currently looking for a Student Voice Department Manager. You will lead the team and shape the strategic development and delivery of KCLSU’s student voice work, and your responsibilities will include:

• Working with Associate Director of Community Engagement, supporting the strategic development and lead the operational implementation of the KCLSU and KCL Student Voice Partnership Agreement.

• Leading the Student Voice team to deliver proactive and responsive student voice engagement, ensuring an effective annual cycle of activity and the agility to respond to emerging issues across KCLSU, King’s College London and the wider student movement. 

• Overseeing day-to-day engagement with Student Officers and Representatives, ensuring they can identify, prioritise and engage with both long-standing and emerging issues affecting student communities throughout the year.

• Providing day-to-day operational management for 4 direct reports.

To apply for this role, please complete an application form, including a personal statement detailing how your skills and experience meet the person specification. 

To be eligible for this role, you must:

• Be eligible to work in the UK, and provide proof of this (i.e. a passport or visa) when asked by KCLSU. Please note that KCLSU is unable to offer visa sponsorship. 
• Have a National Insurance number, or be in the process of applying for one. 
• Not be a trustee of King's College London Students' Union.

Strategy, Performance and Planning Manager

Contract type: Permanent, Full-time, 35 hours per week

Location: London, UK

UK hybrid working: a minimum of 40% of working time is spent face-to-face (in the London office, at external meetings, or on travel). 60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person.

Salary: £61,645 per year with excellent benefits

We offer competitive, market-aligned starting salaries. While most roles are offered at the advertised starting salary, we may adjust this in exceptional cases depending on a candidate’s experience, skills, and potential.

Change starts with water. Change starts with you.

Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.

About WaterAid

We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.

About the team

The Strategy, Planning and Performance Manager reports to the Director of Strategy, Performance and Planning, working across both UK and the global federation’s performance and planning functions and our Global Strategy. They will therefore belong both to the UK Finance, Technology and Strategic Planning Directorate team and to the Global Secretariat. The team consists of roles that work across WAUK and WA international.

About the role

As our Strategy, Performance and Planning Manager, you will play a pivotal role in our global planning and performance cycle, translating strategy into actionable insights that maximise impact, and work closely with senior leaders, country programmes, global member teams, and cross-functional stakeholders to drive sustainable change.

In this role, you will:

• Play a leading role in the planning and reporting cycle in WAUK and WAi, ensuring aligned business plans that maximise the potential contribution of each member to WaterAid’s Global Strategy and impact
• Use strong analysis and presentation skills, to feed into a coherent narrative that drives data informed decisions and actions
• Lead multi-annual and thematic reviews of progress against the Global Strategy to assess contribution to global change, identify achievements and challenges, lessons learned and recommendations.
• Support development and evolution of WaterAid’s Global Strategy, project managing key enablers of the strategy and drawing on expertise, experience and perspectives from across the organisation to drive progress.
• Lead on strategy development at Global, Member and Country Programme level, working within the wider strategy remit and supporting the wider federation’s objectives at all times.
• Champion WaterAid’s commitment to equity, inclusion and safeguarding.

To be successful, you will need:

• Strategic and critical thinking across complex and fast-moving environments: with the ability to consider how trends and shifts in the wider world and internally may affect strategic delivery
• Strong analytical skills with a good understanding of performance measurement in data-poor environments and qualitative evaluation methodologies that enable deep reflection on performance
• Knowledge of corporate planning, with an understanding of different approaches in different contexts
• Effective stakeholder management; able to understand and present to diverse audiences, anticipating differing needs
• Familiarity and curiosity with different systems for performance reporting, including data visualisation and AI
• A degree with substantial experience in strategy, planning, and performance management within a reputable organisation. A Master’s degree would be advantageous but not essential.

Closing date: Applications close at 12:00 PM (UK time) on Tuesday, 19 May 2026. Applications will be reviewed on a rolling basis, and the role may close earlier if a suitable candidate is identified, so we encourage you to apply as early as possible. Interviews are expected to take place in the week commencing 25 May 2026.

How to apply: Click Apply to complete the pre-screening questions and upload your CV and cover letter

Can I use Artificial Intelligence (AI) technology in my application? At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.

Pre‑employment screening: To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK-based roles require a basic Disclosure and Barring Service (DBS) check.

Benefits

• 36 days’ holiday (including 8 Bank Holidays)
• Option to buy an extra 5 days’ annual leave
• Employer pension contribution up to 10 %
• Flexible and hybrid working arrangements
• Season ticket loan
• Free annual eye tests
• ‘Give as you Earn’ charitable giving scheme
• Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)
• Sabbaticals
• One paid volunteer day each year

As part of our annual leave policy, all employees receive three additional days of annual leave on top of their standard allocation of 25 days. These days are designated to cover the period when our UK office closes between Christmas and New Year, allowing all UK WaterAiders to take a well-deserved break.

These days are automatically scheduled and cannot be changed or moved. Annual leave is accrued based on your start date. If sufficient leave has not been accrued by the time of the closure, the 3 days will be taken as unpaid leave or pro-rated, depending on your circumstances.

Our Commitments

Our People Promise

We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal Opportunities

We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.

Safeguarding

We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).

Together, we’ll change the world through water.

Join us and be part of the change!

Prospectus is delighted to be supporting our client in a search for a highly skilled Senior Project Manager - Fulfilment to lead the end‑to‑end transformation of fulfilment operations. This is a critical, high‑stakes programme to transition a long‑standing fulfilment provider that underpins fundraising campaigns, banking and donor communications, warehouse operations, merchandise, health information distribution and call handling. The role will safeguard over £2m of annual income while ensuring continuity, compliance and an excellent supporter experience.

As the senior delivery lead, you’ll independently design and drive the programme from discovery and tender through to supplier mobilisation and stabilisation. Given the charity’s longstanding relationship with its current provider, you’ll need to be investigative, intuitive and comfortable operating where documentation may be incomplete.

You’ll act as the central project manager and driver, coordinating multiple teams and complex dependencies across Fundraising, Supporter Care, Technology, Finance and Governance, while managing supplier relationships with authority and confidence. With no direct line management, this role relies on influence, judgement and the ability to challenge timelines and expectations constructively, particularly where pace could introduce unnecessary risk.

This opportunity suits an experienced programme or fulfilment leader who has successfully transitioned complex operational services before and understands the risks inherent in income processing and supporter journeys. You may come from the charity or commercial sector, but you’ll bring credibility, resilience and a sharp eye for process improvement and opportunity. If you thrive in ambiguity, can balance urgency with rigour, and want to deliver a programme that truly matters, we’d love to hear from you. Hybrid working applies, with some London Bridge attendance and supplier site visits.

To apply please submit your CV only in the first instance. You may also be asked to complete a supporting statement if you do progress further in the recruitment process.
 
As a specialist Recruitment Practice Prospectus are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. Prospectus invest in your journey as a candidate and are committed to supporting you in your application.
 

Dimensions, the UK's largest not-for-profit support provider for adults with learning disabilities and autistic people, is seeking a Campaigns Manager to lead bold, audience-focused campaigns that strengthen our voice, grow our influence, and help drive even better lives for the people we support.

The Campaigns Manager leads the development and delivery of impactful, evidence-led campaigns that raise awareness, influence policy and practice, and drive engagement with key audiences.

The role plays a vital part in improving the lives of people with learning disabilities and autism by shaping public attitudes and ensuring their voices are heard and represented authentically.

Working in co-production with people with lived experience, the post holder will ensure campaigns are inclusive, evidence-based, and aligned with Dimensions’ priorities and values, contributing to meaningful and lasting change.

As part of your application, we would like you to share your portfolio. You can include a link in the skills and experience section of the application or include the links in a covering letter.

Interviews will take place face to face in London.

We will require proof of qualification if you successfully secure this role. 

About the role 

Your main duties will include: 

• Lead the development and delivery of integrated, insight-led and evidence-based campaigns that support organisational priorities and drive measurable impact.
• Plan and deliver influencing content that supports organisational priorities and contributes to policy and practice change.
• Work in co-production with people with learning disabilities and autism to shape campaign priorities, messaging, and delivery.
• Build strong relationships with internal teams, including Involvement and Engagement, Resourcing, Communications, and Operations, to deliver joined-up campaigns.

About you

The successful applicant will have: 

• Degree level or equivalent qualification in journalism, marketing, communications or a related field and evidence of continued professional development.
• Experience of developing and delivering successful, integrated campaigns that achieve measurable impact.
• Possess strong planning and project management skills, with the ability to manage multiple priorities.
• Have a good understanding of campaigning approaches, including behaviour change, digital-first and content-led campaigning and coproduction.

The rewards

• Up to 35 days’ annual leave entitlement (including bank holidays)
• Staff discount shopping scheme ‘Rewarding Dimensions’
• We offer a salary advance scheme where you can access up to 50% of the money you've earned before payday. 
• Employee Assistance Programme 
• Pension scheme
• Long Service Awards
• Qualification scheme
• Employee recognition scheme 'Inspiring People' 
• Discounted health and dental cover 
• Life Assurance 
• Bike to Work Scheme 
• Season Ticket Loan

Apply now

• We welcome applications from everyone who has the right to work in the UK, and value diversity in our workforce
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Role Purpose

As Head of Creative & Content, you will shape and champion the creative vision of Child Bereavement UK. You’ll lead the development of a bold, purposeful content and creative strategy that brings our mission to life, ensuring every story, campaign and asset is high-quality, evidence-based, accessible and emotionally resonant across all channels.

You’ll set the creative direction and ensure everything we produce is consistently compelling, inclusive and impactful, delivering outstanding user experiences that truly connect with our audiences.

This role leads the full content lifecycle, from strategic planning and innovative production to governance and evaluation. You’ll drive creativity that supports income generation, strengthens service delivery and grows brand awareness, making sure our content doesn’t just inform, but inspires action and change.

Main Responsibilities

1. Leadership, Team Management & Administration

• Work alongside the Director of Marketing & Communications to lead the Marketing & Communications team, ensuring there is a clear direction of travel, an understanding of purpose and exemplary culture embedded to drive future success.
• Provide clear leadership and direct line management to the Brand Lead and Content Creator.
• Build a high-performing content function with strong planning, evaluation and cross-functional collaboration.
• Support and mentor a network of volunteer content creators.
• Champion innovation, best practice and a user-centred approach to content.
• Proactively formulate appropriate, strategic and creative responses and pitch new ideas for campaigns and activities.
• Oversee the content strategy for all level 1 output, and seasonal appeals and campaigns.
• Effectively manage expenditure across all content workstreams in line with agreed expenditure budgets.
• Ensure that the recording of permissions and consents is adhered to in line with our policies and procedures and in accordance with GDPR.
• Deputise for the Director of Marketing & Communications when required.

2. Creative and Content Strategy & Governance

• Set, implement and continuously evolve the organisation-wide content strategy, ensuring alignment with strategic aims and audience needs.
• Oversee content systems, processes, policies and tools to ensure consistency, quality, accessibility and compliance.
• Develop a sensitive and safe lived-experience content strategy, ensuring safeguarding standards are met and contributors are appropriately supported in partnership with service teams.
• Identify and pursue content collaboration opportunities to enhance reach, impact and brand visibility.
• Manage the content budget and ensure effective prioritisation and resourcing.

3. Content Creation, Management & Delivery

• Lead delivery of high-quality cross-channel content, including copy, editorial, design and audio-visual assets.
• Develop and provide creative direction for content-led campaigns.
• Grow and manage a library of level 1 and evergreen content.
• Identify new and emerging content opportunities appropriate content opportunities using market insight and analytics to continuously develop Child Bereavement UK’s content position.
• Create, assign, commission and manage a diverse range of evergreen and project specific multimedia content including but not limited to video, audio, design and copy.
• Maintain a robust content production schedule to support organisational priorities.
• Quality-assure and ensure all content meets visual identity, user experience, accessibility, safeguarding and GDPR requirements.
• Support colleagues with interviewing service-users, professionals, staff and supporters and producing high-quality case studies for use across channels including the Impact Report, website, publications, social media and fundraising materials.
• Support and guide colleagues with basic content production duties as needed.

4. Brand & Information standards

• Provide line management and leadership to the Brand Lead to oversee brand (design, editorial and audio-visual) standards across all key external communications.
• Support the Brand Lead to identify and steward brand opportunities and collaborations.

5. Insight, Evaluation & Reporting

• Lead ongoing insight and research activities to assess content effectiveness and identify gaps or opportunities.
• Monitor and analyse content reach, performance and effectiveness producing regular reports for senior leadership.
• Adopt test-and-learn approaches (e.g., A/B testing and insight sharing) to drive continuous improvement.

6. Collaboration & Stakeholder Engagement

• Work closely with the Directors of Marketing & Communications, Services & Service Transformation, and Income Generation to deliver strategic content needs.
• Partner with bereavement services, income generation and participation teams to identify and maximise high-value content opportunities.
• Collaborate with brand and marketing colleagues to deliver projects aligned to the marketing strategy and comms plans.
• Liaise with creative agencies, media partners and freelance suppliers.
• Foster strong cross-charity relationships to ensure coherent messaging and shared learning.

All Staff

• Contribute to the vision and mission of Child Bereavement UK; whilst embedding the values into your daily work activities.
• Promote equality of opportunity and diversity in accordance with Child Bereavement UK policy.
• Contribute to the overall success of the charity’s fundraising needs by providing case studies, attending events and adding value to the experience of our supporters as required.
• Contribute to the brand and reach of the charity by working alongside our Marketing & Communications Team when relevant press opportunities arise or when required for social media and online content (including the use of photography).
• Work to objectives, targets and work plans agreed with your line manager.
• Undertake specific projects and other ad hoc duties agreed with your line manager, fulfilling any deadlines, reviews and reporting procedures required.
• Take an active part in the Quarterly review process and participate in training agreed with your line manager.
• Recognise and champion the lived experience of children and young people with bereavement within your work.
• Ensure the health and safety of all colleagues, volunteers and visitors in accordance with Child Bereavement UK policy.

Person Specification

Essential

Experience & Knowledge

• Proven experience developing and delivering an organisation-wide content strategy.
• Experience leading a content or editorial function in a complex organisation (charity, health, social care or similar desirable).
• Proficient in graphic design and video editing skills (e.g. Canva, Adobe, CapCut).
• Strong track record for producing and overseeing high-quality written, digital, graphic and audiovisual content.
• Experience commissioning and managing agencies, freelancers and creative partners.
• Demonstrable experience creating or stewarding sensitive or lived-experience content, including safeguarding, trauma-informed practice and GDPR compliance.
• Experience of embedding and adhering to content governance and policy.
• Experience managing a team of content specialists and/or volunteers.
• Experience working collaboratively across multiple directorates and with subject matter experts.
• Experience using insight, analytics, testing and research to evaluate content performance and inform decision-making.
• Strong project management experience, managing multiple concurrent content projects and deadlines.
• Strong understanding of accessibility, UX principles, brand management and content governance.

Skills

• Excellent copywriting, editing and storytelling skills across multiple formats and for diverse audiences.
• Skilled in producing high-quality video and audio content, including hands-on skills in filming, recording and editing.
• Ability to translate complex or clinical information into clear, engaging content. Ability to set strategic direction and translate it into actionable plans and workflows.
• Strong ability to prioritise, allocate resources and manage competing demands.
• Ability to balance creative ambition with commercial or organisational objectives.
• Skilled in coaching, mentoring and motivating individuals and teams.
• Strong interpersonal and relationship management skills, with the ability to influence internal and external stakeholders.
• Ability to interpret data, identify insights and make evidence-based recommendations.
• Excellent attention to detail and commitment to editorial quality.

Attributes & Values

• Compassion, emotional intelligence and ability to work respectfully with bereaved children, young people and families.
• Collaborative, approachable, and able to build trust across teams.
• Creative, innovative and proactive, with a solutions-focused, self-starter mindset.
• Highly organised, resilient and able to work independently in a remote environment.
• Strong commitment to equity, diversity, inclusion and ethical storytelling, including amplifying lived experience safely and respectfully.
• Willingness to undertake relevant training and development opportunities.
• Willingness to be flexible work to meet organisational need.
• Ability to undertake periodic UK travel and represent the charity at meetings and events.

Desirable

• Experience working within the charity/third sector, particularly in bereavement, mental health or social care.
• Understanding of bereavement and the needs of bereaved children, young people and parents.
• Previous experience in a Head of Content or similar leadership role.
• Experience of leading in-house and external creative teams.
• Background in storytelling, editorial or publishing environments.
• Experience of delivering large-scale content programmes across multiple channels.
• Familiarity with CRM systems such as Salesforce.
• Experience managing or supporting lived-experience contributors, ambassadors or volunteers.
• Knowledge of digital marketing principles (e.g., SEO, user journeys, content optimisation.
• Active engagement with creative or content industry networks

Recruitment Timetable

Application deadline: 27th May 2026 at midnight

First Stage Screening Interviews – on-going

You may be asked to attend a 10-minute Screening Interview on MS Teams with the Hiring Managers for the vacancy, to assess your suitability for the role. During the interview, you will be asked two skills-based questions.

Second Stage Interviews – Friday 5th June

If you are progressed to a second stage interview, you will be invited to attend a 1-hour formal interview on MS Teams with the Hiring Managers for the role. It is our policy to share the role-specific interview questions with applicants ahead of the interview, to aid their preparation. You may also be asked to complete an interview task, which will also be shared with you in advance.