Transport Officer Jobs
Business Development Officer
(England)
£28,831 per annum (pro rata for part time hours)
(Ref: SUS4246)
Full Time 37.5 hours per week – happy to talk flexible working
Base: Sustrans offices in Bristol with the flexibility to work from home
About the role
This is an exciting opportunity to join Sustrans, the UK’s leading sustainable transport charity. We are looking for a highly organised individual to provide co-ordination and administrative support for Sustrans-wide business development systems, activities.
As the Business Development Officer, you will support colleagues across the organisation bidding for tenders and grant funding, by helping to guide bid submissions through a series of steps, from initial assessment to submission to funder decision.
In this role you will support Project Officers and Senior Managers with all aspects of bid preparation including checking for compliance, proof reading and formatting.
This role requires you to be proactive in researching new potential funding sources and monitoring grant and tender alerts; and you will be expected to manage and further develop a suite of bidding resources.
You will work from a Sustrans office, preferably in Bristol, with the flexibility to work from home, or home-based within reasonable travelling distance from Bristol.
About you
Experienced in providing administrative support and coordinating work in a busy environment, you will be able to communicate and build relationships easily, enabling you to engage with multiple teams and work effectively with colleagues across the organisation.
You will be highly organised, comfortable multi-tasking and working to deadlines, with excellent attention to detail. You’ll use your excellent planning skills to help anticipate and manage potential issues before they arise.
You will have experience of using business development management, client/customer relationship management or contact systems. Ideally you will be familiar with tender procurement portals, grant funding websites and funding sources.
Sustrans has a long-term commitment to being a charity for everyone - reducing inequality, valuing diversity, enabling inclusion and ensuring all people are treated with dignity and respect. We aim to be a truly inclusive employer and welcome applications from people from all parts of the community, in particular from under-represented groups.
What we offer
In return we can offer true hybrid working to suit individual circumstances and a flexible, supportive and rewarding working environment.
Wellbeing
28 days’ leave per annum plus bank holidays for full-time working
Ability to buy an extra week of annual leave (pro-rata for part-time staff)
Staff volunteer days
24/7 free, impartial and confidential support service
We are members of the Green Commute Initiative and Cycle Scheme who both offer cycle to work schemes
Financial
Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Sustrans
Bike, computer and season ticket loans
Discount benefits
London Weighting Allowance of £4,530 for all those living within a London Borough (32 local authority districts plus the City of London)
Death in Service benefit – 3 x annual Salary
Family Friendly
Enhanced maternity and paternity pay
Flexible Working practices (full time hours are 37.5 per week, Monday - Friday)
Additional information
Closing date for the receipt of completed applications is 23:59, 19 May 2024
Face to face interviews will take place during the week commencing 03 June 2024
About Sustrans
At Sustrans you'll be part of a movement to make it easier for people to walk and cycle.
We're all here to change things! You’ll be part of an incredible community of talented, passionate, creative, problem solvers all working together to change things for the better. We act locally and think big - we have a vision of a society where the way we travel creates healthier places and happier lives for everyone.
You'll be questioning the status quo and daring to imagine a different world. You'll work on exciting, impactful projects that will stretch and empower you and you'll be rewarded by seeing the difference you make to people, communities and the planet.
We believe including everyone is central to who we are and what we want to achieve, we welcome difference and pride ourselves on creating a culture where you can be yourself and where your wellness is supported.
You'll be guaranteed to make friends for life and work with a team that is incredibly flexible, supportive, ethical and fun.
Full time, 35 hours per week
Fixed Term Contract - Two Years
Grade EL, Salary £37,332.78 per annum
Location: London (Hybrid working, with minimum 2 days per week in the office)
Closing date: Monday 06 May 2024
Interview date: Week commencing 13 May 2024
Around 50 million people are helped by GPs and their teams every year. Can you help us ensure that their voice is heard loud and clear?
General practice is the cornerstone of the NHS, but GPs are feeling the pressure like never before. As the professional membership body for family doctors, we represent GPs on the issues that matter most to them – and their patients.
We are looking for someone with experience of working with patients to help us gain insights to improve patient care and more effectively communicate with patients.
If this sounds like you, why not join us?
The successful candidate will share our corporate values. In return, the College offers excellent terms and conditions and a great working environment.
To apply, please apply directly via the RCGP Vacancies page, by providing both your CV and a covering letter/statement.
The Royal College of General Practitioners is an equal opportunities employer and welcomes applications from all sections of the community.
'Building a sustainable future for general practice'
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
My Cancer My Choices is looking for a talented relationship builder, people engager, community maker, and money raiser, to support our continued growth and development.
Our award-winning charity provides complementary therapies to people living with cancer in Berkshire, empowering them and giving them control and choices over the treatments that will help to impove their physcial and mental wellbeing. We want to biuld on our current success to expand our work and reach more people who would benefit from our support.
As our new Supporter Development Officer you will enhance existing relationships in our community, and with our current supporters - as well as build new connections - to secure the financial and other support required to fund our growing services. You will work with individuals, community groups and businesses across our area, as well as alongside our fabulous volunteer fundraising committee who organise numerous highly successful fundraising events each year.
You will be a fantastic ambassador for our organisation, able to convince others to support our valubable work. You'll join a small but growing staff team, who facilitate the work of our large team of incredible volunteer therapists, meeter greeters and volunteer fundraisers, so you need to be a team player, with great communication skills and attention to detail.
It's a busy, multi-faceted role, great for someone who likes to carry out a broad range of fundraising activities rather than be pigeon-holed (experience in individual giving, commuity fundraising and/or corporate fundraising would be an advantage). Knowledge of the local area and/or complementary therapies, and an understanding of cancer, could be beneficial.Because a lot of the role will be out and about across the county and beyond, meeting people face to face, you'll also need to be a driver with access to a vehicle for work (reasonable adjusments considered).
If you're compassionate, collaborative and great at communication, please get in touch - you could be just the person we're looking for to ensure we support as many people as we can who are living with cancer in our area. Check out our website to find out more about what we do to make a difference.
Covering letter no more that 2 sides of A4 and should explain experience, skills and motivation for applying for this role
Empowering people living with cancer in Berkshire, by giving them control through a choice of free complementary therapies
The client requests no contact from agencies or media sales.
Do you want to improve the lives of people with disabilities and vulnerable people?
Humanity & Inclusion (HI) is an award-winning international humanitarian and development organisation. Working alongside people with disabilities and vulnerable populations, we take action and raise awareness in order to respond to their essential needs, improve their living conditions and promote respect for their dignity and fundamental rights.
Our UK team is looking for an enthusiastic and committed individual to join us as a Programme Funding Officer (PFO). This is an exciting and varied role working across the funding cycle from the early stage of new opportunities through to grant management. You will be regularly in touch with our country teams, supporting them to engage with UK institutional donors in-country and advising them on compliance for both grants and commercial contracts. You will also get a chance to support partnership development, as well as get involved in advocacy and policy influencing. If this sounds like the next role for you, we’d love to welcome you to our friendly and dedicated team.
BACKGROUND INFORMATION AND PURPOSE OF THE POST
The Institutional Relations team is responsible for donor engagement and influencing, institutional funding, and partnerships in the UK. It comprises the Head of Institutional Relations, a Commercial Contracts Manager and three Programme Funding Officers.
As part of HI’s 2016-2025 strategy, we have ambitious targets for growth in institutional funding from UK donors, and more broadly, a focus on building strategic relationships with key UK donors and partners. Given the changing external funding environment and evolving context in the UK, we are looking for an individual who is willing to be flexible and adapt to the context in order to meet the organisation’s needs and have the biggest impact for people with disabilities.
The main purpose of this post is:
· Improving our track record for UK and other funding by increasing internal understanding of donors and funding mechanisms in your portfolio, supporting high quality submissions, grant management and donor compliance
Strengthening relationships with, and generating and managing funding from UK and other institutional donors and partners
MAIN DUTIES AND RESPONSIBILITIES
Promoting our work and building relationships with institutional donors
Supporting the work of the Head of Institutional Relations, you will have sound knowledge of the donors and funding mechanisms in your portfolio, and contribute proactively to influencing their funding strategies and priorities. Duties include:
· Maintain a good understanding of HI’s programmes, strategy and approach and communicate this externally.
· Identify and build relationships with a portfolio of large public and private institutional donors and their key suppliers (e.g. INGOs and for-profit development companies), mobilising colleagues from UK and across the global organisation as required.
· Work with country programmes to develop country-level action plans to engage with local representatives of UK donors and partners, in order to strengthen in-country relationships, influence donors’ country-level plans and access in-country funding opportunities. This will also involve supporting the development of multi-year operational plans and advise on the funding possibilities offered by UK institutional donors.
· Anticipate future trends and the expectations of the donors and funding mechanisms in your portfolio, influence their policies and strategies, and negotiate and consult with them on institutional funding matters, in liaison with the appropriate colleagues from the UK team and federal network.
· In coordination with the Head of Institutional Relations and the Chief Executive, monitor and where needed, contribute to collective work and advocacy initiatives in collaboration with partners and INGO networks (such as the Start Network and targeted Bond groups) with the aim of raising HI’s profile and influencing UK donors in line with our influencing priorities.
Generate and manage institutional funding from UK donors
You will follow and champion HI’s internal institutional funding procedures to identify and analyse funding opportunities from UK sources, contribute to project submissions, and carry out grant management duties. You will:
· Monitor, identify, analyse and communicate all relevant funding opportunities from donors in your portfolio (including development and humanitarian grant opportunities and commercial contracts). This will involve facilitating internal go/no go decision-making for new opportunities and advising, and supporting programme colleagues on positioning and consortium-building when relevant.
· Lead the review and analysis of the requirements in new funding agreements and contracts, advise internal stakeholders on compliance and ensure appropriate contract negotiation and due diligence processes are followed.
· Implement internal procedures for contract/grant management and support the submission of reporting and payment requests according to donor requirements.
Improve our track record for UK institutional funding
You will be responsible for increasing internal understanding of UK donors and funding mechanisms in your portfolio, supporting high quality strategic submissions and donor compliance. You will:
· Create internal communications, train and brief finance, programme and technical staff (including country programmes) on the donors in your portfolio, ensuring they have the tools and knowledge to comply with donor rules, understand donor priorities and focus areas, and maximise the potential for funding.
· Support proposal development, advising on donor requirements, expectations and preferences.
· Build strong relationships and internal links with technical and programme teams and contribute to internal working groups on issues related to institutional funding.
Other duties
· Maintain a positive and collaborative working relationship with HI UK colleagues and the Federal Institutional Funding, and Operations teams.
· Actively contribute to the HI UK operational plan and team work plans, and internal staff meetings.
· Ensure high quality, accurate internal reporting and information management for your portfolio.
· Keep abreast of developments within the sector by liaising with counterparts in other NGOs, and relevant networks.
· Represent HI UK at external forums and meetings when relevant.
· Any other activities commensurate with the level of the post, as may be required by the Chief Executive or Head of Team.
Equal opportunities policy
HI UK is committed to diversity and inclusion. We recognise that discrimination shapes the opportunities that many people have in society and that people have different needs in order to realise their full potential. Addressing this requires organisations to be proactive in creating environments that encourage the inclusion and development of all. Though we still have a long way to go, inclusion is central to our identity at HI UK and we are strongly committed to the continuous work that it requires.
We are particularly interested in hearing from candidates with disabilities and/or from Black and minority ethnic backgrounds, to help make us more representative. If you have a disability and meet the minimum requirements for the role, we will guarantee you an interview.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Schools Officer
(Southeast Wales)
£28,831 per annum (pro rata for part time hours)
(Ref: SUS4237)
Full Time 37.5 hours per week – happy to talk flexible working.
FTC to March 2027, with possible extension depending on funding.
Base: Cardiff Hwb, within a hybrid working policy.
About the role
This is an exciting role to work with Sustrans as part of the Liveable Cities and Towns Team to increase the impact of our behaviour change work within schools across Southeast Wales.
The role involves promoting active travel (cycling, scooting and walking) to school age children, parents and staff at selected primary and secondary schools to reduce the number of pupils who are driven to school.
This exciting challenge will include working directly with local primary and secondary schools, working with relevant stakeholders, the provision of guidance and training to school staff and the delivery of practical activities to parents and pupils.
Candidates should be based within the geographical area with regular travel expected to nominated schools across the region.
About you
With experience of working in a school setting with children and young people, of delivering skills training and of partnership working within a range of capabilities, you will have the ability to build strong working relationships.
Your enthusiasm will be motivational to others and your excellent written and verbal communication will complement your strong organisational and planning skills.
IT literacy is essential as is an understanding of school settings and the health benefits of active travel. You will also be committed to active travel and the promotion of sustainable transport.
You will be skilled in demonstrating openness, inclusiveness, sensitivity and the ability to interact respectfully with people from all backgrounds and understand individuals’ differences. This includes your proficiency in the use of conversational Welsh language.
DBS Enhanced Disclosure clearance is mandatory for this role.
Sustrans has a long-term commitment to being a charity for everyone - reducing inequality, valuing diversity, enabling inclusion and ensuring all people are treated with dignity and respect. We aim to be a truly inclusive employer and welcome applications from people from all parts of the community, in particular from under-represented groups.
What we offer
In return we can offer true hybrid working to suit individual circumstances and a flexible, supportive and rewarding working environment.
Wellbeing
- 28 days’ leave per annum plus bank holidays for full-time working
- Ability to buy an extra week of annual leave (pro-rata for part-time staff)
- Staff volunteer days
- 24/7 free, impartial and confidential support service
- We are members of the Green Commute Initiative and Cycle Scheme who both offer cycle to work schemes
Financial
- Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Sustrans
- Bike, computer and season ticket loans
- Discount benefits
- London Weighting Allowance of £4,530 for all those living within a London Borough (32 local authority districts plus the City of London)
- Death in Service benefit – 3 x annual Salary
Family Friendly
- Enhanced maternity and paternity pay
- Flexible Working practices (full time hours are 37.5 per week, Monday - Friday)
Additional information
- Closing date for the receipt of completed applications is 23:59, 14 May 2024.
- Interviews will take place in via MS Teams during the 22nd and 23rd May 2024
About Sustrans
At Sustrans you'll be part of a movement to make it easier for people to walk and cycle.
We're all here to change things! You’ll be part of an incredible community of talented, passionate, creative, problem solvers all working together to change things for the better. We act locally and think big - we have a vision of a society where the way we travel creates healthier places and happier lives for everyone.
You'll be questioning the status quo and daring to imagine a different world. You'll work on exciting, impactful projects that will stretch and empower you and you'll be rewarded by seeing the difference you make to people, communities and the planet.
We believe including everyone is central to who we are and what we want to achieve, we welcome difference and pride ourselves on creating a culture where you can be yourself and where your wellness is supported.
You'll be guaranteed to make friends for life and work with a team that is incredibly flexible, supportive, ethical and fun.
Swyddog Ysgolion
(De Ddwyrain Cymru)
£28,831 y flwyddyn (pro rata ar gyfer oriau rhan amser)
(Cyf: SUS4237)
Llawn-amser 37.5 awr yr wythnos – bodlon trafod gweithio’n hyblyg.
Cytundeb Llawn-amser hyd Mawrth 2027, gydag estyniad posibl yn dibynnu ar ariannu.
Lleoliad: Hwb Caerdydd, o fewn polisi gweithio hybrid.
Ynglŷn â’r swydd
Dyma gyfle am rôl gyffrous yn gweithio gyda Sustrans fel rhan o’r Tîm Dinasoedd a Threfi Byw i gynyddu effaith ein gwaith newid ymddygiad mewn ysgolion ar draws De Ddwyrain Cymru.
Mae’r rôl yn golygu hyrwyddo teithio llesol (beicio, sgwtera a cherdded) ymysg plant oedran ysgol, rhieni a staff mewn ysgolion cynradd ac uwchradd dethol er mwyn lleihau’r nifer o ddisgyblion sy’n cael eu gyrru i’r ysgol.
Bydd yr her gyffrous hon yn cynnwys gweithio’n uniongyrchol gydag ysgolion cynradd ac uwchradd lleol, gan weithio gyda rhanddeiliaid perthnasol, darparu arweiniad a hyfforddiant i staff ysgolion a chynnal gweithgareddau ymarferol gyda rhieni a disgyblion.
Dylai ymgeiswyr fod wedi’u lleoli o fewn yr ardal ddaearyddol, a disgwylir teithio’n rheolaidd i ysgolion a bennwyd ar draws y rhanbarth.
Amdanoch chi
Bydd gennych brofiad o weithio mewn amgylchedd ysgolion gyda phlant a phobl ifanc, o gynnal hyfforddiant sgiliau ac o weithio mewn partneriaeth o fewn amrywiaeth o feysydd gallu, a byddwch yn meddu ar y gallu i feithrin perthynas waith gadarn.
Bydd eich brwdfrydedd yn ysgogi eraill a bydd eich cyfathrebu ysgrifenedig a llafar rhagorol yn cyfannu eich sgiliau trefniadol a chynllunio cadarn.
Mae llythrennedd TG yn hanfodol, ac felly hefyd ddealltwriaeth o leoliadau ysgolion a manteision iechyd teithio llesol.Byddwch hefyd yn ymrwymedig i deithio llesol a hyrwyddo trafnidiaeth gynaliadwy.
Byddwch yn unigolyn sy’n fedrus wrth ddangos natur agored, gynhwysol, ynghyd â sensitifrwydd a’r gallu i ryngweithio gyda pharch gyda holl bobl a deall gwahaniaethau unigolion. Mae hyn yn cynnwys eich hyfedredd wrth ddefnyddio’r iaith Gymraeg ar lefel sgwrsio.
Mae Datgeliad Manylach gan y Gwasanaeth Datgelu a Gwahardd (DBS) yn hanfodol ar gyfer y rôl hon.
Mae gan Sustrans ymrwymiad hirdymor i fod yn elusen i bawb – gan leihau anghydraddoldeb, gwerthfawrogi amrywiaeth, galluogi cynhwysiant a sicrhau bod pawb yn cael eu trin gydag urddas a pharch. Ein nod yw bod yn gyflogwr gwirioneddol gynhwysol a chroesawn geisiadau gan bobl o bob rhan o’r gymuned, yn arbennig o blith grwpiau heb gynrychiolaeth ddigonol.
Yr hyn rydym yn ei gynnig
Yn gyfnewid, gallwn gynnig gweithio hybrid gwirioneddol i weddu i amodau unigolion, ac amgylchedd gwaith gwirioneddol hyblyg, cefnogol a gwobrwyol.
Llesiant
- 28 diwrnod o wyliau blynyddol a gwyliau banc ar gyfer gweithwyr llawn-amser
- Gallu prynu wythnos ychwanegol o wyliau blynyddol (pro-rata i staff rhan-amser)
- Diwrnodau gwirfoddoli staff
- Gwasanaeth cefnogaeth ddiduedd a chyfrinachol am ddim 24/7
- Rydym yn aelodau o’r fenter Cymudo Gwyrdd a'r Cynllun Beicio, sydd ill dau yn cynnig cynlluniau beicio i’r gwaith
Ariannol
- Cynllun Pensiwn Personol Grŵp gyda chyfraniad cyfatebol o 6% neu 7% o’r gyflog sylfaenol yn cael ei wneud gan Sustrans
- Benthyciadau beic, cyfrifiadur a thocynnau tymor
- Buddion ar ffurf disgowntiau
- Lwfans Pwysoli Llundain o £4,530 i’r rhai hynny sy’n byw o fewn un o Fwrdeistrefi Llundain (32 o ardaloedd awdurdod lleol a Dinas Llundain)
- Budd-dal Marwolaeth yn ystod Gwasanaeth – 3 x y cyflog blynyddol
Cyfeillgar i Deuluoedd
- Tâl mamolaeth a thadolaeth uwch na’r isafswm
- Arferion gweithio hyblyg (oriau llawn-amser yw 37.5 yr wythnos, Llun i Gwener)
Gwybodaeth ychwanegol
- Y dyddiad cau ar gyfer derbyn ceisiadau wedi eu cwblhau yw 23:59, 14 Mai 2024.
- Cynhelir cyfweliadau drwy MS Teams yn ystod 22ain a 23ain Mai 2024.
Ynglŷn â Sustrans
Yn Sustrans, byddwch yn rhan o fudiad sy’n ei gwneud yn haws i bobl gerdded a beicio.
Rydym ni oll yma i newid pethau! Cewch fod yn rhan o gymuned anhygoel o bobl dalentog, angerddol, creadigol sy’n datrys problemau ac sydd oll yn gweithio gyda’i gilydd i newid pethau er gwell. Rydyn ni’n gweithredu’n lleol ac yn meddwl ar raddfa fawr – ein gweledigaeth yw cymdeithas lle mae’r ffordd rydym yn teithio’n creu lleoedd iachach a bywydau hapusach i bawb
Byddwch yn cwestiynu’r status quo ac yn meiddio dychmygu byd gwahanol. Byddwch yn gweithio ar brosiectau cyffrous ac effeithiol a fydd yn eich ymestyn ac yn eich grymuso a byddwch yn cael eich gwobrwyo drwy weld y gwahaniaeth rydych chi’n ei wneud i bobl, cymunedau a’r blaned.
Credwn fod cynnwys pawb yn ganolog i bwy’r ydym ni a’r hyn yr ydym ni am ei gyflawni, croesawn wahaniaeth ac rydym yn falch o’r ffaith ein bod yn creu diwylliant ble gallwch fod yn chi’ch hunan, lle caiff eich llesiant ei gefnogi.
Gallwch fod yn sicr o wneud ffrindiau oes a gweithio gyda thîm sy’n andros o hyblyg, cefnogol, moesegol a llawn hwyl.
About us
The Church of England in London is growing, vibrant and at the heart of communities throughout the capital. At the London Diocesan Fund (LDF) we seek to do everything we can to support this mission and growth, using our resources to help our parishes and chaplains to serve over 4 million people.
The LDF is the employment body that serves and supports the Diocese of London and Church of England. The Diocesan of London comprises of c400 parishes north of the River Thames and within the M25 motorway.
The Diocese of London (LDF) is seeking a Community Engagement Lead to play a key role within the Children and Youth team, based from Pimlico, London.
Responsibilities
Community Engagement
- Engage stakeholders through various media channels, identifying stories and trends.
- Facilitate learning among churches and ensure they understand available support.
- Use email, social media, and Mighty Leaders for interaction.
- Maintain engagement rhythm with the community.
Content Creation
- Develop content to support Growing Younger initiatives.
- Capture impactful stories from across the diocese.
- Collaborate on shaping narratives and promoting resources.
- Support in capturing project impact and enhancing digital content.
Other duties
- Support diocesan communications featuring C&Y.
- Provide creative input for youth events.
- Coordinate promotion schedules and assist in event management.
- Analyse and report on community engagement impact.
Ideal candidate
Essential
- Qualification in communications or marketing practices, or equivalent.
- Experience managing email lists and social media accounts, including scheduling tools.
- Understanding of communications strategies.
- Empathetic to the mission and values of the Church of England.
- Passionate about youth work.
Desirable
- Experience using graphic design software.
- Experience in communications or marketing roles.
- Experience in running livestreams online or hybrid events.
- Managing real-time / social media platforms.
- Handling marketing data and analytics software.
Equality, Diversity, and Inclusion
The Diocese of London is committed to creating and sustaining a diverse and inclusive workforce which represents our context and wider community.
We are aware that those of Global Majority Heritage/United Kingdom Minority Ethnic (GMH/UKME), women, and disabled people are currently under-represented among our clergy and workforce, and we particularly encourage applications from those with the relevant skills and experience that will increase this representation.
Benefits
The LDF offers a supportive working environment, opportunity for career development and the following financial benefits:
- Competitive remuneration package
- 27 annual leave days to rise to 30 after 5 years’ service, plus bank holidays
- 15% employer pension contribution and salary sacrifice available
- Death in service benefit x3 of basic gross salary
- Enhanced maternity leave of six months full pay, after 12 months’ of employment
- Season ticket loans of public transport
- Access to Benenden Health Insurance
- EAP counselling through Health Assured
- Up to £100 for eye test and contribution to spectacles
- Two additional paid days for community volunteering
Please apply via Pathways by 11 May 2024.
Do you have experience of working in the UK Parliament, in an in-house public affairs team or within a public affairs consultancy? Are you looking to drive change to help tackle one of the UK’s biggest killers?
If so, you may be the Public Affairs Officer we’re looking for!
About the role
Our Policy and Public Affairs team exists to build support amongst key decision makers so that we can fund lifesaving research into heart disease. We develop the British Heart Foundation’s (BHF) position, engaging and influencing stakeholders to help ensure the UK remains a global leader in heart and circulatory research while advocating for the 7.6 million people living with heart and circulatory diseases across the UK.
We have an exciting opportunity for a Public Affairs Officer to join our award winning and high impact team during a very exciting time in politics. You’ll be engaging with Parliamentarians to promote our work at Westminster and in their individual constituencies, while proactively spotting opportunities to build relationships and advance the interests of BHF. You’ll deliver a programme of activity and engagement that contributes to our wider Hearts Need More campaign, which aims to make heart and circulatory diseases a key priority for political parties ahead of the next general election.
Working arrangements
This is a blended role, where your work will be dual located between your home and our London office.
At BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average. The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.
Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage.
About you
With an interest in, and understanding of the external political environment, you'll have a good understanding of the workings of the UK Government and parliamentary procedure. You'll have an understanding of the role of BHF and other health and medical research charities in general, and particularly in the political arena.
You'll have experience of working in the UK Parliament or within a public affairs in-house team or consultancy, and have excellent communication skills. Having previously engaged with political stakeholders, you'll be able to build strong relationships with key internal and external colleagues.
With a proven ability to write clearly, concisely and persuasively for political audiences in a variety of formats, you’ll be able to summarise complex information swiftly and accurately for a variety of audiences. You'll also have strong organisational skills, including experience of coordinating events.
This is an opportunity to make a profound impact for our patients, their families, and our supporters at an exciting time in the electoral cycle.
About us
We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.
Interview process
Interviews will be held virtually via MS Teams during week commencing 20th May 2024
How to apply
It’s quick and easy to apply for a role at the BHF. Just click on the apply button below. All you’ll need is an up to date CV and a supporting statement, outlining your interest in the role and how you meet the role’s criteria.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.
As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, the BHF will use anonymous CV software as part of the application journey.
Should you need any adjustments to the recruitment process, at either application or interview, please contact us.
We are seeking an experienced strategic leader to oversee the finances and operation of Nottingham Playhouse.
The Chief Operating Officer will be responsible for the overall financial leadership of Nottingham Playhouse’s business functions. They will lead on operations, hospitality and facilities, ensuring the highest possible standards are met across the various teams. They will hold a key executive role working alongside the Chief Executive and Artistic Director, providing strategic business support and deputising as required.
The successful candidate will have considerable experience of working at a senior level within a customer facing, high volume transaction business and of successfully leading and managing teams.
This is an exciting opportunity for an experienced and approachable financial manager to join a dynamic organisation with a leading regional and national reputation. This role is offered as a permanent, full-time contract with opportunities for development, flexible working and a relaxed working environment.
Nottingham Playhouse is committed to a policy of diversity and inclusion, creating a workforce representative of the diverse communities we work with. Our workforce is currently under representative of certain communities and we are taking positive action for equal opportunities through the recruitment process. We actively encourage applications from the Global Ethnic Majority and Disabled people. Nottingham Playhouse is part of the Parents in Performing Arts (PIPA) campaign and welcomes proposals for flexible working around caring responsibilities and anyone looking for a positive work/life balance. We are also a Disability Confident employer, recruiting and supporting disabled people in the workplace.
For more information and details on how to apply, please visit our website.
We would like to help you to fully participate in the application process. If you would like the Recruitment Pack, Application Form and Equal Opportunities Monitoring Form in an alternative format, support in completing your application, or you would like an alternative way to make your application, please contact us to discuss a suitable format.
The closing date for applications is Monday 6 May 2024 at 12noon.
We make world-class theatre, support the next generation of theatre-makers and create life-changing experiences for our community.
The client requests no contact from agencies or media sales.
We are looking for a confident and driven marketer who is eager to join a hard-working and ambitious direct marketing team. As the fastest growing medical research charity in the UK, we’re proud that the direct marketing team is continuing to produce highly successful campaigns, driving income and acquiring the most engaged new supporters.
Working with different teams across the charity, you’ll be planning, managing and delivering direct marketing campaigns across a range of media including digital and print. You’ll also work with external agencies on our face-to-face fundraising campaigns. Activities in the acquisition portfolio are diverse; from developing the donor’s online user journey to delivering motivational training to fundraisers across the country, your campaigns will drive income and attract new, engaged supporters to the charity.
As well as running the day-to-day campaign activity, the post holder will be responsible for compiling regular reports, across a range of financial and non-financial KPIs. Alongside this, they will ensure compliance and adherence to the most recent regulations and codes of practice is top of the agenda.
The successful candidate will have a desire to learn and develop, as well as the confidence to whole-heartedly launch themselves into an energetic team with ambitious goals.
You’ll be part of a team that works across a multitude of channels; speaking to range of audiences with one theme in common – compelling people to support our work and bring about life-changing dementia treatments.
Main duties and responsibilities of the role:
Campaign Management
· Plan, manage and deliver successful campaigns across a range of channels including face-to-face, digital and print.
· Successful management of fundraising agencies and suppliers; ensuring relationships are effective and productive.
· Deliver motivational fundraiser training and develop engaging fundraiser materials with agency stakeholders to ensure high-quality fundraising.
· Ensure compliance and adherence to regulation and codes of practice is considered in all campaign activities, to include mystery shopping and call listening.
· Work closely with Data and Digital teams to ensure effective processes are worked to and full campaign evaluation is possible.
· Donation page monitoring, reporting and development, to include looking at ways in which to improve the donor’s online user journey.
· Continuous improvement through test and learn principles across all activities.
· Integration of campaigns across the charity to drive maximum value.
· Development of compelling communications and materials to support all activities.
Planning and Budgeting
· KPI tracking, trend analysis and interrogation of results at all levels.
· Live programme optimisation to ensure targets are met.
· Input to annual planning and development of individual giving campaigns.
· Assist Direct Marketing Manager with compilation of detailed income and expenditure campaign budgets.
· Work with Direct Marketing Manager in developing the Acquisition programme and strategy.
· Input to monthly forecasting and regular reporting across a range of financial and non-financial KPI’s.
Finance and Reporting
· Ensure daily campaign tracking and reporting.
· Routine end of campaign reviews and analysis.
· Ongoing reporting on long-term success measures such as attrition and ROI.
· Invoice reconciliation and processing for timely payment.
· Non-financial KPI trend reporting - such as opt-in rates and quality scoring.
What we are looking for:
· Reporting and ability to understand complex data sets.
· Understanding of compliance in fundraising.
· Campaign management.
· Briefing and working with external suppliers.
· Direct marketing across a range of media and routes to market.
· Copy writing and proof reading.
· Good organisational skills and the ability to prioritise workload.
· Focus on results and continuous improvement.
· Excellent attention to detail.
· Excellent written and verbal communication skills and the confidence to communicate with people of all levels.
· Agency management skills.
· Use of CRM or database systems.
· Strong team player and self-motivator.
· Flexibility to work some unsocial hours and willingness to travel independently.
Additional Information:
Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.
Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events.
Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.
Salary: Circa £29,000 per annum, plus benefits
Please download the Vacancy Pack for more information.
The closing date for applications is the 6th May 2024, with interviews likely to be held week commencing the 13th May 2024. We would encourage you to submit your application at the earliest opportunity as the closing date may be brought forward at any time. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented. Any offer of employment is however subject to you having the right to work in the UK.
As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, your CV will be anonymised as part of the selection process. Should you need any adjustments at either the application or interview stage, then please do contact us via our website.
How to apply:
Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.
About Alzheimer’s Research UK:
Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure.
In 2022, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement and were also listed in the prestigious Best Companies lists:
• 48th in the 100 Best Large Companies to Work For in the UK.
• 19th in the 100 Best Companies to Work For in the East of England.
• 3rd in the 50 Best Companies to Work For in the Charity Sector.
In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.
In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.
In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge.
ARUK really does look after its people, where you will be able to add value and make a difference.
To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Location: Hybrid - Min two days on-site
We are thrilled to be working in partnership with Mission Aviation Fellowship (MAF) to find their new Digital Marketing and Supporter Acquisition Officer.
MAF is an inspiring Christian charity, utilising the power of light aircraft to bring help, hope, and healing to over 25 countries worldwide. For over 75 vibrant years, MAF aircraft have soared through challenging skies, conquering inaccessible terrains to serve as lifelines, transporting mission and development personnel, and delivering urgent aid and medical supplies to remote and isolated communities. As they continue to navigate these dynamic landscapes, they are on the lookout for a passionate and driven individual to join their supportive and friendly team as their Digital Marketing and Supporter Acquisition Officer.
As the new Digital Marketing and Supporter Acquisition Officer you’ll be joining a small and passion filled team, igniting both online and offline marketing campaigns, growing MAF’s visibility and attracting a wave of fresh supporters and donors. This role isn't just about coordinating tasks—it's about orchestrating thrilling initiatives, forging partnerships with external collaborators for impactful advertising, and crafting captivating content across diverse channels.
In this incredibly fulfilling and creative position, you'll serve as a beacon of hope, using your creativity to provide crucial aid to communities in need. This is an opportunity to make a meaningful impact while embarking on an inspiring journey of support and empowerment for those who depend on MAF’s assistance.
The successful candidate must be able to demonstrate:
- Experience in CMS software, including WordPress and CRM systems
- Experience in crafting digital marketing and acquisition campaigns
- Familiarity with analytics tools and utilising insights for communication strategies
- Strong communication skills and attention to detail
If you're passionate about using your digital marketing skills to bring hope and transformation to communities in need, we'd be delighted to hear from you!
For more information, please contact Nick Thomas, Recruitment Consultant, Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement.
In accordance with the equality act 2010 it is a genuine occupational requirement that the post holder is a practicing Christian and in agreement with the MAF UK Statement of Faith.
Closing date for applications: Monday 20th May 2024
However, applications are being reviewed on a rolling basis, so please apply without delay to avoid disappointment.
A note from Charisma
Don’t feel like you meet all of the requirements? We’d still love to chat, we’re a people first recruitment partner. We specialise in charity recruitment with over 22 years’ experience working as a consultancy who support inspiring professionals find the perfect roles in transformational organisations.
Hours and Contract: Full time – 34.5 hours per week, permanent contract
Salary: Circa £32,000 (dependent on experience)
Are you seeking an exciting new opportunity in charity fundraising? Are you ready to be part of a team driving real change in their fundraising activities?
This is a fantastic opportunity for a talented fundraising professional, who has a strong knowledge of and commitment to working animal welfare.
The opportunity
Our client is the charity for the working animal of the world. Since 1923, working through a series of global projects and partnerships across 23 low-income countries, it has supported the welfare of working donkeys, horses, camels, oxen and other working animals in communities that depend on them for water, transport, agriculture, and their very survival.
As part of the charity’s ambitious strategic development plans, they are recruiting a Fundraising Relationships Officer. In this role, you will join a fast-paced, agile, and dynamic organisation that is building its global reach and impact to meet the growing need for its support.
Your key responsibilities include:
• High value donor and corporate fundraising programme support.
• Project manage high-value donor and corporate fundraising and engagement activities, including delivering appeals, submissions, and enquiries.
• Administer the high-value donor thanking programme across the trust, legacy, and corporate fundraising, ensuring exemplary stewardship.
• Gather and analyse information about current and prospective high-value donors and corporates from GDPR-compliant sources such as publicly available websites and the supporter database.
• Contribute to research on donors and corporates, to enable targeted approaches.
• Maintain the prospect pipeline, identifying potential donors and corporate partners to ensure the Fundraising Relationships programme continues to grow.
• Project manage fundraising events, taking an active role at each event, and ensuring all aspects of the event run with efficiency.
• Project-manage the development and production of fundraising and marketing materials, to support high-value donor and corporate activities.
• Provide general administrative support such as drafting documents, updating policies and procedures, and meeting minutes, dealing with telephone queries, data entry etc.
Your knowledge:
• Knowledge of fundraising principles and practices.
• Knowledge of developing and delivering compelling pitches and applications.
Your experience:
• Experience of working in a busy professional environment as administrator, fundraiser, researcher, or project manager on a variety of projects.
• Experience of providing exemplary administrative support and maintaining effective administrative systems and procedures.
• Experience of providing excellent supporter/customer care and resolving complaints.
• Experience of building working relationships with a diverse range of people at all levels of seniority.
• Experience of organising or assisting with events.
• Experience generating income and/or outcomes against set targets. (Desirable).
Your skills:
• Capable of diligent research, with excellent analytical skills to interpret and present information.
In return, they can offer:
• 26 days annual leave, plus bank holidays. Further leave will accrue after two years of service up to a maximum of 30 days.
• Company pension scheme (they will contribute 10% of salary, if you contribute 5%)
• Hybrid working with London Head Office (Borough High Street) attendance on average approx. 1 day a month (travel expenses not included).
• Health Cash Plan with Medicash which includes access to virtual GP appointments and a member’s discount portal.
• Group Life Insurance scheme, which provides coverage at 3x your annual salary.
• Group Income Protection scheme, designed to provide income if illness or injury prevents you from working for a period of time.
• Enhanced Employee Assistance Programme including face-to-face counselling.
• Paid Volunteer Day.
• A career path that can grow with the organisation.
Next steps:
If you can demonstrate the relevant skills and experience, and have the right to work in the UK, and would like to be considered for this role, please apply with your CV today.
Early response is encouraged as applications will be reviewed as and when received. This position will close once a suitable candidate is identified.
You may also have experience in the following: Funding Coordination Officer, Fundraising Coordinator, Charities, Not for Profit, Fundraiser, Marketing, Business Development, Fundraiser, Donor Management, Regional Fundraising, Third Sector, Charity Funding, etc
REF-213 493
Simon Community NI is looking for a dynamic and experienced public affairs professional to lead our policy and public affairs activity. You will be a strategic thinker with a proven track record of influencing for change and an ambition to make a difference.
This role is part of our Growth & Engagement directorate and will work very closely with our CEO and Research & Development function. We are looking for someone with a strong understanding of the political landscape in Northern Ireland, ideally with direct experience of working in homelessness/housing. This is a new position, and there is a huge amount of opportunity to build a movement of change for people experiencing homelessness across NI.
Job Purpose: Simon Community’s Public Affairs & Policy Manager will lead our efforts in advocating for policies and initiatives that end homelessness across NI. As part of our wider Growth & Engagement team, you will work collaboratively across the public, political and voluntary sectors to amplify the voices of the people we help and advocate for policy change.
The postholder will develop research-based policy positions, identify and deliver clear opportunities for public and political engagement, and mobilise support from a range of stakeholders. You will build a network of constructive relationships with decision makers, influencers and political parties, and engage with the media on a regular basis, acting as a spokesperson for Simon Community when required.
Essential Criteria:
- At least 3 years’ experience managing a public affairs, policy or media function.
- Experience of communicating complex information clearly, concisely and persuasively, both verbally and in writing.
- Experience of acting as a spokesperson for an organisation.
- Experience of budget and project management.
Desirable Criteria:
- Full current driving licence or, if a disability prevents driving, an alternative means of transport to enable the duties of the post to be carried out in full.
Skills & Knowledge:
- Strong understanding of Northern Irish politics and the policy making process in our devolved context.
- Proven track record of successfully influencing different audiences.
- Excellent interpersonal and relationship building skills.
- Ability to represent Simon Community in meetings, on the media and on public platforms
- Ability to analyse, interpret and communicate facts and statistics.
- Proven ability to innovate and grab new opportunities.
- Ability to work independently and proactively.
- A working understanding of the issues affecting homelessness and/or the voluntary sector in NI.
- Excellent workload management skills and ability to prioritise to meet targets and deadlines.
Why work for the Simon Community?
We offer an extensive benefit package, including:
- Pension Plan
- Employer funded Healthcare - Benenden Health and Health Shield (includes savings on gym memberships and retail outlets)
- Death in Service Benefit
- Generous Annual Leave Entitlement
- Learning and Development Opportunities
- Compassionate Culture
- Occupational Sick Pay
- Health & Wellbeing Initiatives
- Management Development Programmes
- Long Service Awards
- Blue Light Card Scheme
The client requests no contact from agencies or media sales.
Closing Date: 10 May 2024
Position Ref: DC 1224
We have an exciting and unique opportunity for a Data Management Officer to join the Home Energy Scotland (HES) Data Team. You will assist the Home Energy Scotland team to deliver Scottish Government Programmes, by managing and reporting on the information exchange between the Energy Saving Trust and third party delivery partners.
Who we are
Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.
At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.
Here are some of the benefits we offer:
• We offer an outstanding pension scheme including employer contributions of up to 9%, 11% or 13% (age-linked).
• Enhanced parental leave.
• Private BUPA insurance.
• 25 days annual leave plus bank holidays, with service-linked increases as well as three goodwill days over the Christmas period.
• Staff wellbeing allowance of up to £25 per month / £300 per year.
Please see our careers page for the full list of benefits we have to offer and why Energy Saving Trust is a great place to work.
The team
Our team in Energy Saving Trust manages the national Home Energy Scotland service on behalf of the Scottish Government. Joining our team means joining an award-winning advice service that supports hundreds of thousands of households across Scotland every year to make their homes warmer, more affordable, and sustainable.
The climate emergency and the current fuel price crisis means the work of Home Energy Scotland has never been more important. Our team is making a real difference to people’s lives, and we are also growing rapidly. We need to recruit more skilled and dedicated people to join our team now.
Our team collaborates widely with colleagues in Energy Saving Trust, staff across the Home Energy Scotland network and many other partners across Scotland. You will be working with people and organisations to help tackle fuel poverty and the climate emergency, both directly, and through a network of regional advice centres covering all of Scotland.
What you’ll do
Working in support of the successful management of HES advice centre network, you will be primarily responsible for the collation, management of and reporting on external stakeholder-supplied data. You will also assist with wider HES reporting activities and provide direct support to other Energy Saving Trust staff on HES related issues as required.
What you’ll bring
You will have good data manipulation skills using varying tools and formats, including experience with SQL and Excel. Full training will be given. So, if you like a Power Pivot and know your inner join from an outer, get in touch.
To apply
Please click 'apply online' to visit our recruitment portal. We will ask for your personal details, work history and a supporting statement. Applications submitted without a supporting statement will not be considered.
Applications close 23.59, 10 May 2024. Interviews are intended to be held the week commencing the 15 May 2024.
Applications submitted via email will not be considered. In your supporting statement please explain how you meet the essential areas in the job description.
Reasonable adjustments: We are a Disability Confident Committed employer. We want to ensure that our recruitment process is inclusive of and accessible for, everyone.
If you think you may need additional support or reasonable adjustments made to any part of the recruitment process, please get in touch.
Flexible working: We offer a range of flexible working arrangements, including working from home, compressed or part-time hours, job shares and other arrangements. There is no need to justify your preferred working pattern and we encourage our people to work in whichever way helps them to perform at their best.
We will be happy to discuss this and our blended working model at the interview stage with you.
Please note, that we are unable to provide visa sponsorship for this post. To apply for this post, you must be able to demonstrate your eligibility to work in the UK.
Diversity and inclusion
Energy Saving Trust is committed to creating a diverse, inclusive and equitable workplace where everyone can be themselves, with support to be their best.
We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust.
We are a Disability Confident Committed employer and offer guaranteed interviews for disabled applicants who meet the minimum criteria for a role.
I&A Adviser role
Information & Advice Adviser
Mitcham (On-site) with hybrid working available after a successful training period.
£28,000 - £31,500 per year
Full time or Part Time
Contract (Fixed term until 31 March 2025)
Own car desirable but not essential. You will be required to undertake home visits across the borough of Merton.
Job description
Information and Advice Adviser
Hours: Full time 37.5 hours per week or 2 part time roles. We are open to flexible working discussions.
Salary: £28,000 - £31,500 per year
Location: This role will be based at our Elmwood Road Centre in Mitcham, with regular travel across the Borough of Merton.
After training and development, and after successful completion of the probationary period, there may be an option for hybrid working.
Reports to: This role reports to our Information and Advice Manager and is part of the wider Age UK Merton Community Support team.
About the role
We are recruiting an Information & Advice Adviser who will be joining a progressive, inclusive and dynamic team, an integral part of our Community Support model, and wider Age UK Merton services.
The Information & Advice Adviser is a vital role that works directly with older people who come to the service seeking information and advice on pension age benefits.
Last year the service worked to support over 800 older adults with information and advice on benefits, health, housing and care, and assisted the uptake of nearly £400,000 of previously unclaimed benefits.
An important part of this role will be to triage initial client needs which have been referred into the service by both internal and external partners, this will then ensure the team provides the right advice and high-quality support, whether on the phone, email or face to face.
You will be joining an accredited advice service (with the Advice Quality Standard), delivered by a high calibre team and you will be given opportunities to train and develop in the role.
About you
You are an enthusiastic, motivated and organised person with excellent people skills who is looking for a role where real impact is made on the lives of the people you are supporting. You will need to have attention to detail, and strong problem-solving skills to support the complex and diverse range of issues that our clients face.
Experience in the information and advice sector is desirable but not essential as full training will be given. What is important is your ability to work as part of a team but also using your initiative, being flexible and collaborative across the team at Age UK Merton. All our employees demonstrate our values of Quality, Integrity, Kindness, Inclusivity and Collaboration, and you will see this reflected throughout the people who make Age UK a wonderful place to work.
About us
Age UK Merton supports over 3,000 older people a year, our mission is to provide quality advice and services that meet the needs of older adults in Merton.
We have a comprehensive package of employee support, including a holistic approach to our employees’ health and wellbeing.
We offer:
25 days annual leave, plus bank holidays. In recognition of long service, this annual leave entitlement will increase to 27 days after 5 years’ continuous service, and to 30 days after 10 years’ continuous service.
Age UK Merton gifts an additional three days leave between Christmas and New Year.
Admittance to our employee benefit scheme Medicash- a suite of health and wellbeing support.
Enrolment into our pension scheme.
If you have any questions, please do not hesitate to contact us, we would love to hear from you!
The client requests no contact from agencies or media sales.
Job Title: Admin/Customer Services
Reports To: CEO
Main Purpose of Job
To ensure the smooth running of the sales floor and main office to offer a high-quality service to donators and customers.
Main Responsibilities
- Serving customers, dealing with enquiries, arranging delivery when necessary
- Processing cash, card and other customer payments
- Arranging for approved donations of furniture to be collected
- Handling product returns and payment refund requests
- Helping with movement, inventory and presentation of stock in the warehouse
- To assist in the movement of stock by road transport, including van driving.
- To assist and support new volunteers as directed. Ensure that volunteers understand the customer service standards that we aspire to as an organisation
- To follow all statutory Health and Safety requirements and those detailed in the organisation’s Health and Safety policy and risk assessments
- Work flexibly and to be prepared to contribute to all areas of work in the organisation
- Collect and share feedback from volunteers, work placement trainees, donors and customers with the CEO
- To undertake any other reasonable tasks as deemed necessary by the CEO
- To promote equal opportunities and value diversity in accordance with Statutory and Sofa’s Equal Opportunity and Diversity Policy
- To undertake any other duties as required by Sofa Trustees which are consistent with the aims and objectives of Sofa
Other Requirements
- Adhere to Sofa’s Health and Safety Policy
- Work flexibly throughout the week excluding Sundays
- Attend occasional meetings
Provide affordable household items, help volunteers get back into employment and save the environment by diverting tone of furniture from landfill