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Trust Manager Jobs in Tower Hamlets, Greater London

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Closing in 4 days
Spinal Research, Remote
£30,000 - £35,000 per year pro rata for 21 hours per week
Spinal Research is looking for a confident, experienced professional to manage, organise and implement our portfolio of research projects
Posted 1 week ago Quick Apply
Closing tomorrow
Albert Kennedy Trust, London (On-site)
£37296.00-£37296.00 per year
Posted 2 weeks ago
Closing in 7 days
Tax Justice UK, London (Hybrid)
£43,986 per year (pro rata for part time) rising to £49,736 pro rata over 5 years
Help us to build a strong movement of organisations campaigning for a fairer tax system
Posted 3 days ago
Closing in 7 days
LEAP CONFRONTING CONFLICT, Finsbury Park (Hybrid)
£41,200 per year
Posted 1 week ago
Closing in 2 days
The Magpie Project, London (Hybrid)
£30,000 - £32,000 pro rata'd to 3 days.
Posted 3 weeks ago
Concordis International, Remote
€44,500 - €60,000 per year
Exciting new peacebuilding programme in Central African Region borders
Posted 3 days ago
Closing in 4 days
Waterloo Community Counselling, London (Hybrid)
£45,000 - £48,000 per year pro rata
Posted 3 weeks ago Quick Apply
Media Trust, London (Hybrid)
£48,000 - £55,000 per year Depending on Experience (pro rata if part-time)
An exciting opportunity for a visionary, strategic + experienced leader from the charity sector to lead our communications skills programmes
Posted 3 days ago Quick Apply
Closing today at 23:59
The Ogden Trust, London (Hybrid)
£28,000 - £31,000 per year
Join our Opportunities for All team to support universities and employers to provide equitable engagement opportunities for young people.
Posted 1 week ago
Clean Break, Kentish Town (Hybrid)
£35,000 per year
We’re looking for an enthusiastic & proactive Enterprise and Sales Manager to drive and develop Clean Break’s commercial income generation.
Posted 1 week ago
Page 6 of 26
Remote
£36,000 per year
Full-time
Permanent
Job description

Job Title: Customer Experience Manager  

Salary £36,000 

Hours: 35 hours per week

Location: Fully remote – home based

Benefits: NCT Membership with access to exclusive benefits, pension scheme, 30 days annual leave plus 8 bank and public holidays

About us at the NCT

We are thrilled to announce the opening for a commercial thinking and innovative Customer Experience Manager at NCT.  If you thrive in a fast-paced environment and have a knack for turning ideas into action, this role is made for you. 

The Customer Experience Manager holds a pivotal position at NCT, managing the complaints, compliments and comments processes and procedures for the organisation, as well the post-booking journey and the team that supports parents once they have booked their course with NCT. This role, alongside the Bookings Journey Manager and Head of Operations, is responsible for the management of bookings, complaints and quality of service to more than 150,000 parents each year.

You will support the delivery of our courses to new and expectant parents with trust and excellence, whilst providing essential input into maintaining and growing course income so that our charity can thrive and achieve more impact for our parents into the future.  

At the heart of our mission is the 'More Parents, More Impact' pillar of our 'For Every Parent' strategy. As the Customer Experience Manager, you'll play a pivotal role in achieving this vision by driving efficiency, effectiveness, and productivity across the team. You will set and monitor clear, achievable KPIs, ensuring our team remains focused on delivering exceptional results. 

We are looking for….

  • A strategic thinker with a commercial mindset, experienced in leading bookings or sales teams and developing and implementing innovation, efficient booking processes.
  • A forward-thinking and inclusive leader with extensive experience in providing strategic oversight and leadership to teams handling complaints. Skilled in driving continuous improvements in the complaints process, with a particular focus on high-risk and Equality, Diversity, and Inclusion (EDI) complaints
  • A confident individual with experience in leading change management and willingness to challenge the status quo.

If you're ready to make a real difference in the lives of parents and contribute to the success of our charity, we want to hear from you.  Join us in our mission to empower parents and create a positive future for families everywhere.

If you're ready to make a real difference in the lives of parents and contribute to the success of our charity, we want to hear from you.  Join us in our mission to empower parents and create a positive future for families everywhere.

The successful candidate can be based anywhere within the UK with this remote opportunity.

Please see the attached job description via our website.

What we offer

We can offer flexible working based on the requirements of the role. Talk to us during the interview process to discuss your individual circumstances.

We are taking positive action to increase diversity throughout our organisation, at all levels, and to nurture a culture of inclusion for all our people and the parents and families that we support.

We are committed to zero discrimination both internally and externally regardless of visible or invisible difference such as sex, sexual orientation, age, race, ethnicity, disability, impairment, learning difference or long-term condition, religion or belief, gender identity, economic class, marital/civil partnership, family status including single parents, socio-economic background and pregnancy and maternity. We provide reasonable adjustments and are committed to an inclusive and accessible recruitment process.

We welcome and actively encourage applications from all candidates including those from under-represented groups within NCT such as individuals from Black, Asian or minority ethnic backgrounds, LGBTQI+ people and people with a disability. 

The welfare and safety of individuals is at the heart of everything that we do. NCT is committed to safeguarding and promoting the welfare of children and adults and expects all staff to share this commitment.

Closing date for applications: Noon, Monday 24th June 2024

Interview dates: TBC

Interview format: Virtual – Teams link will be sent with invite to interview.

Application resources
Posted by
National Childbirth Trust View profile Company size Size: 101 - 500
Posted on: 07 June 2024
Closing date: 24 June 2024 at 12:00
Job ref: Customer Experience Manager
Tags: Management

The client requests no contact from agencies or media sales.