Trust manager jobs in westminster, greater london

Customer Coordinator

Job reference: REQ004549

Fixed term for 12 months

£25,563.66 per year

London E15 2GW

1 in 4 of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.

Together we will be unstoppable.

At Scope, we believe in transforming attitudes, closing the disability employment gap, and ending the disability price tag. As part of our strategy for an Equal Future, we’re recruiting a Customer Coordinator to help us deliver outstanding customer service on our Support to Work service.

If you’re passionate about helping people, thrive in a fast-paced environment, and have experience using (customer Relationship Management system (CRM) and call handling systems, this is your opportunity to make a real impact.

Full time (35 hours a week)

Fixed term for 12 months

Location: Working at Scope's London office (Here East, London, E15 2GW) with flexible working options available.

The role

As a Customer Coordinator, you’ll be a confident communicator as the first point of contact for our customers, ensuring their journey with Scope is smooth, supportive, and person-centred.

In this dynamic role, you will:

· Provide telephone-based support with professionalism and empathy

· Manage customer journeys, book appointments, and track progress

· Log all customer interactions accurately using our CRM system

· Support the updating of our job board

· Support the delivery of services and products across Scope

· Assist with administrative tasks including diary management and data entry

About you

You will have:

· A proven track record of delivering excellent customer service, especially over the phone

· Experience of content management systems, such as Kontent AI

· Experience using CRM (ideally Microsoft d365) and call handling systems

· Strong communication and relationship-building skills

· Good IT skills and confidence using Microsoft Office

· A flexible, organised, and proactive approach

A commitment to equality, inclusion, and continuous learning, then we would love to hear from you.

This is a rewarding opportunity for someone who enjoys helping others, values diversity, and wants to be part of a team making a difference every day.

Please make sure you explain in your application, with examples, how you can meet these important skills.

Our values are being pioneering, courageous, connected, open and fair

By living our values and trusting each other, we give our colleagues freedom and space to be creative, push boundaries and change minds.

Disabled candidates

We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.

Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.

Some applicants might need adjustments during the application process. If you require adjustments through your journey with us, please visit our website. You can find out more about interview adjustments on the Scope website.

Scope benefits

We believe hard work deserves reward and recognition. We offer a wide range of benefits including:

· 27 days holiday plus Bank Holidays

· Flexible, hybrid and remote working options

· Pay progression at 6 months and 2 years

· Company pension

· Excellent training and career development

· Strong colleague networks across disability, race and LGBTQ+

· Discounted gym membership, cycle to work scheme and much more.

How to apply

If you want to become a Disability Gamechanger, we'd love to hear from you.

Click the apply button to create an account and complete your application form.

Application closing date - 14/11/2025

Welfare Rights Adviser 

Department - Support hub

Salary £32,445 per annum ( £19,467 pro rata for part time) 

Hours of work 22.5 hours a week over three days.

Base Hybrid working for the foreseeable future with regular attendance to the office at least 2 days week at Royal Free Charity, The Pears Building, Pond Street, London, NW3 2PP and Royal Free Hospital- Support Hub

The role

The welfare rights adviser will report to the welfare rights supervisor.

The welfare rights adviser  will be supporting people affected by long term health issues with financial challenges, supporting with benefit and housing advice, and referring on for further support where appropriate. 

Experience as a welfare rights adviser, including managing your own casework, is essential when applying for this role.

Principal accountabilities / responsibilities: -

Welfare rights advice and casework

· To provide welfare rights advice and casework for people affected by long-term health conditions, including inpatients, outpatients, and carers.

· To work at least two days per week on site, mainly based at the Royal Free Hospital or the Royal Free Charity office

· To provide advice and support primarily on welfare benefits and housing matters (that do not require a solicitor).

· To check whether clients are in receipt of all the benefits they are entitled to and help them claim relevant benefits.

· To help clients understand benefit decisions and challenge them (where appropriate) by way of mandatory reconsiderations and appeals.

· To help clients ensure they keep to their responsibilities in respect of their benefit claims, for example by notifying any relevant changes of circumstances.

· To refer or signpost clients to other agencies or departments as appropriate, e.g., housing solicitors; community care cases involving social services and NHS duties, FCA-regulated debt and immigration services.

· To signpost or refer to other services that might be valuable to a client such as condition specific charities, mental health support, or offerings in the local community that would improve their health and wellbeing.

· As part of this role, there may be some advice given to NHS staff.

· There may also be some involvement in new advice projects

· There will also be some triaging new referrals as part of this role

The team

The support hub department is here to support people affected by long term health conditions (patients and carers), to help them with the practicalities of living with a chronic condition; to improve wellbeing and quality of life. 

We are here to transform patient experience and staff experience and change lives for the better.

We aim to play our part in addressing inequalities in health, through supporting with the wider determinants of health (e.g., finances, housing); areas which can have a direct impact on someone’s health outcomes and recovery. Through doing this, we support the NHS and Royal Free London NHS Foundation Trust staff, stepping in where they may not have the time or expertise.

We are proud to hold the Advice Quality Standard (AQS), recognising us as well-run legal advice service, operating within social welfare law, and committed to social justice. 

Organisation

The Royal Free Charity stands at the threshold of its most important period of development.

Our vision is for everyone served by the Royal Free London NHS Foundation Trust (RFL) to have access to world-leading healthcare, delivered by a thriving workforce, and driven by medical research that has a global impact. We support the 17,000 staff of the RFL and their two million patients across Barnet, Chase Farm, North Mid and Royal Free hospitals and more than 30 NHS services.

Through the services we provide, and the programmes and equipment we fund, we make a profound and immediate difference to patients’ experiences of care.

The recruitment process

To apply for this post, send your:

•  CV (please include your last employer and dates of employment)
• Cover letter addressing how you meet the criteria set out in the job description and person specification.

Please note, that applications submitted without a cover letter may not be considered for this role.

Closing date for application: Monday 10 November 2025, 12 noon.

Interview date: Wednesday 19 November  2025

Please kindly note that we may close the job advert before the closing date if we receive a large volume of applications.

• You must be eligible to work in the UK

We are happy to consider any reasonable adjustments that candidates may require during the recruitment process.

As an equal opportunities’ employer, the Royal Free Charity is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Royal Free Charity and act in line with our values of dedication, innovation, partnership, energy and respect.

Job Title:                     Case Worker – CAPSA Services (Culturally Appropriate Peer Support and Advocacy)  

Reports to:                  CAPSA Team Manager

Geographic focus: Lambeth

Salary:£30,500

Hours of Work: 37.5 per week (flexible working available)

Duration:1 Year Contract (with a potential to extend)

Benefits:26 days annual leave plus bank holidays, pension contribution, Employees' Assistance Programme.

Purpose of the role

The CAPSA (Culturally Appropriate Peer Support and Advocacy) Worker role has been specifically designed to support Black people using the secondary mental health system. As a CAPSA Worker, you will provide both Generic Mental Health Advocacy and Independent Mental Health Advocacy (IMHA) to eligible individuals, including people detained under the Mental Health Act(MHA) 1983/2007, conditionally discharged restricted patients, those under Guardianship, and those on Community Treatment orders, as well as individuals considered for section 57 treatments.

You will play a key role in ensuring that the perspectives of Black service users are recognised and respected, addressing their unique and multiple needs, and promoting access to advocacy for all eligible individuals. You will raise awareness of advocacy, rights under the MHA, and the CAPSA service among professionals, individuals, and agencies.

In addition to direct advocacy, you will contribute to service development by supporting an effective administration system and helping evaluate the impact of advocacy for both service users and commissioners.

As part of CAPSA’s race-led approach to systems change, you will also help challenge systemic racism in mental health services, embed culturally competent practice, and promote equitable care within South London and Maudsley NHS Trust (SLaM).

Job summary

Black Thrive Lambeth has developed a co-designed, culturally appropriate peer support and advocacy service (CAPSA) on behalf of the Living Well Network Alliance (LWNA). CAPSA provides support to Black community members with mental health needs through peer support and advocacy, led by individuals with lived experience or lived understanding of mental health challenges. The service creates a space where experiences are respected, accepted, and valued equally.

The role involves building positive relationships with Black service users; offering one-to-one and group advocacy; supporting self-advocacy; gathering and sharing information to inform decision-making; and preparing monitoring reports and feedback. Advocates ensure that the views, wishes, and needs of Black service users are heard and acknowledged, addressing the impact of racism within traditional mental health services.

Duties and responsibilities

Key Responsibilities:

Advocacy & Support for Black Service Users

• Work with individual Black service users to provide culturally informed advocacy, support, and representation to assist them in decision-making related to their care, treatment, and legal status.
• You will manage a caseload of up to 10 clients.
• This will consist of weekly meetings with clients and supporting them around their care in the mental health system, this will be both within inpatient services and CMHTs (Community Mental Health Teams) as well as in the community.
• Support Black service users in developing and maintaining their cultural identity by identifying strengths and advocating for culturally relevant mental health interventions.
• Develop trusting relationships with Black service users within appropriate boundaries to help them express their mental health needs.
• Assist service users in preparing for meetings, attend appointments with them if required, and advocate on their behalf where needed.
• Provide information and updates on the progress of advocacy issues and ensure clients understand proceedings.

Culturally Informed Peer Support & Recovery

• Use lived experience and cultural understanding to promote positive self-esteem and recovery through a culturally informed peer support model.
• Provide practical guidance to Black service users, and where appropriate, their carers, on self-care, resilience strategies, and managing mental health within a race equality framework.
• Promote service user involvement by empowering individuals to communicate their culturally lived experiences and mental health needs to professionals.
• Challenge peer support models, stigma, and discriminatory practices that fail to recognise the cultural needs of Black service users.

Community Engagement & Stakeholder Collaboration

• Work collaboratively with key stakeholders and community members to develop a culturally informed advocacy and peer support model.
• Establish regular advocacy ‘drop-ins’ on wards and in the community, ensuring accessibility for Black service users.
• Signpost service users to culturally relevant community, inpatient, and online resources, as well as mainstream and specialist services.
• Liaise with, and when necessary, challenge NHS professionals, care teams, and local authorities to ensure due process and cultural competence in service delivery.
• To maintain a level of professionalism in all spaces always.

Role Expectations

• Maintain confidentiality, respect service users’ right to privacy, and ensure their dignity is always upheld.
• Keep accurate and timely records of advocacy and peer support work, providing regular verbal and written reports to the line manager.
• Attend team meetings, participate in one-to-one supervision, group supervision sessions, and complete mandatory training in peer support and other job-related areas.
• Raise safeguarding concerns following organisational policies and procedures.

GENERAL

• To attend and participate in meetings held by the CAPSA team and other bodies as required.
• To maintain records of hours worked and to complete accurate expense returns.
• To foster and develop an equality and diversity approach within the role, in line with Black Thrive’
• To promote the service through the distribution of publicity materials, liaising with statutory and voluntary services, and, where appropriate, through the media and presentations to local groups within the agreed company policies.
• To promote the role of advocates both within the Living Well Network Alliance (LWNA) and externally.
• To work well as part of the team in a way that promotes inclusivity and respect in a supportive environment.
• The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

Qualities Required

Each quality is marked as either E (Essential) or D (Desirable).

Experience (E/D)

1. Understanding and/or experience of mental health legislation and the Mental Health journey process in numerous settings – E
2. Lived experience of racism or discrimination in wider society and in the provision of mental health services – E
3. Experience of identifying and meeting the needs of individual people – E
4. Experience and ability to develop and maintain relationships with various stakeholders – E
5. A commitment to working in an anti-racist and anti-oppressive way – E
6. Confidence in challenging stigma and discrimination within structural settings – E
7. Experience of working in an advocacy or healthcare setting – D

Knowledge and Skills (E/D)

1. Understanding and knowledge of assessment of needs – E
2. Excellent interpersonal skills and ability to work with people from a variety of backgrounds and experiences – E
3. Excellent communication skills, both written and oral, including via telephone, in person, over video link, and through presentations, demonstrating confidence and assertiveness – E
4. Emotional resilience and the ability to cope with sometimes challenging people and environments – E
5. Ability to work flexibly to meet varying demands on the service – E
6. Good organisational skills, including timekeeping and ability to travel to different locations – E
7. Excellent computer literacy and a good working knowledge of Microsoft Office – E
8. An understanding and awareness of The Equality Act 2010 – E
9. Ability to act calmly and respond professionally to distress, disturbance, and unpredictability – E
10. Ability to work independently on own initiative and prioritise workload while working as part of a team – E
11. Commitment to learning through work-based learning and mandatory training – E
12. Knowledge of mental health legislation such as MHA 1983/2007, MCA 2017 – D
13. Understanding of the specific role, purpose, and responsibilities of an Independent Mental Health Advocate – D
14. Knowledge and/or awareness of safeguarding issues – D
15. An additional language (e.g., Portuguese, French, etc.) – D
16. Qualifications in Peer Support / Advocacy – D

We welcome applications specifically from Black people of African and Caribbean heritage, as the statutory requirement of the Equality Act 2010, Advance Equality in Mental Health 2020 and Parent Carer Race Equality Framework 2020, in order to address the importance of Black employee safety. These posts are therefore restricted to Black applicants under the Equality Act 2010, Schedule 9 and Part 1.

An enhanced Disclosure and Barring Service (DBS) check will be required. Still, we will treat applicants with a criminal record fairly and not unreasonably discriminate because of a conviction or other information revealed.

 

 

About us

The Lucy Faithfull Foundation (LFF) is a UK-wide charity that exists to prevent child sexual abuse and exploitation. We’re here for everyone who needs us. We protect children by working with people who pose a risk and diverting them from causing harm. We support individuals and families who have been affected by abuse. And we help professionals who work with families to create safer environments for children through delivering risk assessments, interventions, training and consultancy.

About the role and you

The Communications Coordinator will support colleagues across the team to deliver engaging, accessible and effective communications that help prevent child sexual abuse. This is a rewarding role in a fast-paced, collaborative team, which will bring a greater awareness of our work and help to deliver real impact in the prevention of offline and online child sexual abuse across the UK.

You’ll play a vital role in supporting our digital channels, campaigns and content creation - from social media and newsletters to website updates and printed materials. Here are some of the skills we’re looking for and we’re happy to support the right candidate to grow and learn on the job:

• Confident using social media to reach different audiences and be able to design multimedia content that’s engaging and on-brand.
• A strong writer and editor, able to tailor content for different platforms and audiences - from short social posts to longer-form blogs and newsletters.
• Familiar with website content management systems (like WordPress) and ideally have some experience with paid digital campaigns (e.g. Google Ads, Meta).
• Organised and proactive, able to juggle multiple tasks and support colleagues across different projects and teams.
• Comfortable using data and analytics to evaluate and improve communications.
• A team player with a positive attitude, keen to learn and contribute to our organisation’s mission.

You’ll be energetic, curious, and solutions-focused, with a good eye for detail and a passion for delivering impactful, creative communications across our platforms and channels. You’ll be comfortable working independently and collaboratively, and able to build strong relationships with colleagues and external partners.

For a more detailed job description, please request a job pack.

What you’ll get from us

We offer the following benefits:

• Hybrid working (with a minimum of 2 days in the office per week; we ask for 3 days in the office per week for the first month)
• NEST pension
• 33 days’ annual leave rising to 38 days (inclusive of statutory bank holidays following qualifying period)
• Up to 5 days’ learning and development per year
• Flu jabs & eye tests
• Season ticket loans
• Charity discounts
• Employee assistance programme
• Option of private healthcare with Benenden

How to apply

We really welcome informal conversations with prospective candidates about the role and the charity in advance of the deadline.

To apply, please download the job pack and return your completed documents by Sunday 16th November. Stage 1 interviews are scheduled to take place on Tuesday 25th November and stage 2 interviews are scheduled to take place on Tuesday 2nd December for shortlisted candidates.

If you have not been contacted within 2 weeks of the closing date you have been unsuccessful with your application. Please note the successful candidate will be required to undergo a DBS check for this position.

#communications #communicationscoordinator #coordinator #socialmedia #marketing #digital #campaign #advocacy

We are seeking a flexible, reliable, and enthusiastic Support Worker to deliver and develop services for Young Carers aged 5–16. The role involves three key parts. The first is delivering engaging, age-appropriate activities that promote wellbeing, reduce isolation, and give Young Carers a break from their responsibilities. The second is providing one-to-one support to help Young Carers manage challenges, access services, and prioritise their mental and emotional wellbeing. The third is leading outreach to identify and engage hidden Young Carers. 

About The Role: 

You will work across two key age groups, 5–11 and 12–16, delivering and supervising activities, supporting events and trips, and providing behavioural management where needed. Alongside group activities, you will offer one-to-one support to individual Young Carers, ensuring they feel heard, included, and supported as they navigate the challenges of their caring roles. You will also deliver awareness training sessions, run stalls, and build partnerships in the community to identify and engage Young Carers. 

This is a part-time post (3 days per week). The regular days will be Wednesday - Friday, However flexibility is required, with regular evening and occasional weekend work.

Key Requirements Include: 

• Experience working with children, young people, or vulnerable groups 

• Experience facilitating groups or activties 

• Ability to provide one-to-one support in a sensitive and empowering way 

• Strong communication skills with young people, families, and professionals 

• Reliable, punctual, and flexible 

• A strong understanding of professional boundaries and confidentiality 

• Willingness to work evenings and weekends when required 

• Commitment to equality, diversity, and inclusive practice 

About Wandsworth Carers’ Centre: 

We are a busy, ambitious charity operating at the heart of the Wandsworth community since 1995, helping thousands of people across the borough in unpaid Caring roles. We give information and advice, organise respite, offer complementary therapies, deliver training, provide peer support, arrange fun events and much more.  In short, we are the Carer's friend and advocate, often helping Carers through difficult times. 

Wandsworth Carers’ Centre is an inclusive employer. We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do.

Benefits of working for Wandsworth Carers’ Centre:   

Friendly team and working environment, contributory company pension, ongoing training and development opportunities and an employee assistance program.  

Do you want to work with a leading advocacy charity organisation supporting those in need?

 

Do you have experience of working or volunteering in welfare, support or health and social care and are looking for a new challenge?

 

Are you keen to make a difference to people who want to be heard?

Then come and join us here at VoiceAbility.

We are looking for a Volunteer Coordinator to join our team in Midlands and South Region. We are seeking applicants who have transferable skills, a willingness to learn and a desire to help those in need of support.

About us

VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations.

We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most.  For more information on what Advocacy is and the services offered then please visit our website.

About the role

We have an exciting opportunity for a Volunteer Coordinator to join our team covering the Midlands and South of England. Your role will require you to oversee and run the volunteer programme, including recruitment and training of volunteers to support the delivery of contracts.  You will also be supporting the Operational Managers to coordinate and promote VoiceAbilitiy’s volunteer work in the area to meet the needs of the service and those that volunteer.

About you

Desirably you will have some experience of volunteering or, working with volunteers/ vulnerable people, or delivering advocacy.  You will have a knowledge of advocacy in health, social care and other settings and an understanding of the issues affecting adult social care, disability, autism, and mental health service users.

You should also understand safeguarding in relation to volunteering and the people we work with and the social values of volunteering and volunteer projects.

How will you make a difference?

You will be responsible for ensuring that we select the best volunteers for our roles; ensuring that they receive appropriate training and development to ensure that we are delivering the service required by our clients.

You will help to develop appropriate volunteer opportunities to meet the needs of our volunteering service and support the Operations Manager to coordinate and promote VoiceAbility’s volunteering work in Scotland.

You will lead on recruitment, ensuring that safe recruitment practice and appropriate checks are adhered to.  Matching prospective volunteers to appropriate opportunities for them to thrive in and facilitate group supervision and individual wellbeing checks.

Professional Development?

You will have plenty of opportunities to enhance your professional abilities and you will make a real difference every day.

Benefits:

• 28 days annual leave plus bank holidays
• 5% employer pension & 3% employee contribution
• Salary sacrifice pension scheme
• Separate Life Assurance Cover
• Staff discount scheme including retail discounts, entertainment, holidays etc
• Discounted Gym Membership; Employee Assistance programme
• Supportive working environment fostering a good work/life balance
• Support with continuous professional development

Equality and Diversity

VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.

VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview. If you need to apply in a different way, please contact HR for further options.

How to apply

To apply for this role please sign up for a recruitment account by clicking the apply button on this page. Follow the instructions to create your account, upload your CV, and complete our short application form.

Important Dates:

Closing date for applications; 10am on Friday 14th November , however, VoiceAbility reserve the right to withdraw this vacancy before this date.

Don’t forget to read the person specification so you can tell us about yourself and how your skills, abilities and experiences match the criteria outlined in the person specification.

Hint: you can use work, personal and/or voluntary experiences, and examples to tell us why you should be our next Volunteer Coordinator.

We look forward to hearing from you.

Role Summary

The Conduit Foundation harnesses the power of convening, collaboration, and catalytic funding to advance innovative solutions to the world’s most pressing social and environmental challenges. We are in rapid start-up mode, having recently begun accepting our first grants and moving quickly to build our operating model. This is a pivotal moment for the Foundation: we are ready to translate our mission and vision into a fully functioning philanthropic engine.

This will be the first full-time hire into the Foundation, working hand-in-hand with the Board of Trustees and the Chief Impact Officer to operationalise our mission, establish systems and processes, and set the stage for ambitious, high-impact fundraising, grant management, programme delivery, and partnership development.

Key Responsibilities

1. Strategy & Leadership

Translate the Conduit executive leadership and Foundation Board’s vision into actionable plans and measurable outcomes.

Collaborate with The Conduit’s Impact team to integrate Foundation initiatives into broader Conduit strategy.

Identify and cultivate opportunities for funding, partnerships, and programme innovation.

2. Grants Management

Oversee the full grant cycle – from prospecting to evaluation - managing relationships, projects and budgets.

Ensure all grant activities meet legal, regulatory, and ethical standards, including England & Wales charity compliance.

Develop robust processes for impact measurement and reporting.

3. Board Development & Governance

Strengthen the governance set up, bolstering policies and procedures to establish best practice and managing legal and regulatory requirements for the Foundation.

Serve as the principal contact for the Board of Trustees, preparing materials, facilitating meetings and owning resulting actions.

Support recruitment, onboarding, and ongoing engagement of Trustees.

Advise the Board on trends and opportunities in philanthropy and social impact.

4. Fundraising & Corporate Engagement

Build and maintain relationships with corporate, institutional, and high-net-worth partners.

Identify and secure grants from funders that align with Foundation strategic priorities.

5. Programme Design & Delivery

Lead the design, launch, and management of the Foundation’s first in-house programmes.

Ensure programmes are innovative, impactful, and aligned with strategic priorities.

Set up systems for monitoring, learning, and continuous improvement.

6. Organisational Integration

Manage the relationship between the Foundation, Conduit Holdco, and The Conduit Club London.

Foster a culture of alignment, transparency, and shared mission across entities.

Skills & Experience

· 8–10 years of proven, hands-on execution experience in the UK charity sector, including setting up and implementing systems.

· Track record of delivering complex projects from start to finish with excellence and attention to detail.

· Strong experience and expertise in grants management, board engagement and governance.

· Proven success in fundraising from corporates, trusts, foundations, and major donors.

· Experience designing and delivering impactful programmes.

· Excellent relationship building skills with experience engaging senior stakeholders.

· Understanding of UK charity law and charitable governance.

Desirable

· International or multi-stakeholder environment experience.

· Experience of a growing charity.

· Formal charity governance or legal training.

Personal Attributes

· Ambitious and eager to grow into a senior leadership position.

· Entrepreneurial, proactive, and solutions oriented.

· Highly organised, with strong attention to detail.

· Able to thrive in a fast-paced, start-up environment.

· Committed to equity, diversity, and inclusion.

· Passionate about social and environmental change.

Key Competencies

· Communication

· Teamwork

· Solutions Focused

· Compassionate

· Creativity & Innovation

WHAT IS START NETWORK? 

Our purpose is to be a catalyst for system-level change that improves the efficiency, effectiveness and ethics of humanitarian action. We do this by working as a network to develop, test & spread new ways of collaborating and resourcing locally-led crisis response and anticipation. 

Our current membership is made up of over 130 local, national and international NGOs based all around the world. We also support 10 national and regional hubs made up of civil society organisations and NGOs as our vehicle for devolving power, resources and accountability. 

OUR SOLUTIONS 

DECENTRAISLING & LOCALLY-LED ACTION: Shifting power and resources and de-centralising decision-making to locally led networks and organisations. 

 EARLY & RAPID FINANCING: Building a global financing system that reduces risk, anticipates, and acts ahead of predictable crises. 

 COMMUNITY-LED INNOVATION: Incentivising innovative, locally led, and contextual solutions and learning from them together with people affected by crises. 

 For more information about Start Network and what we do, please visit our website.  

OUR VALUES 

WE PUT PEOPLE FIRST: Communities come first in our decision-making and programming. 

WE ARE BRAVE: We have great ambition and are willing to explore new things and take risks to achieve it 

WE OPERATE COLLECTIVELY: We leverage the value of working as a network, sharing risk and resources, and learning together. 

WE ARE INCLUSIVE: We see the value in diverse perspectives and work to remove the barriers that prevent voices from being heard. 

WE ARE OPEN: We work transparently and with integrity, building mutual trust in all levels of our work, from governance to programming. 

WE ARE ETHICAL: We behave and operate based on key principles of anti-racism, non-discrimination, and anti-colonialism. This is a work in progress. 

JOB PURPOSE

This is an exciting opportunity for a finance professional who wants to go beyond the numbers and help shape a more equitable humanitarian system.  The Finance Business Partner - Programmes will lead business partnering and financial planning for Start Network programmes teams taking responsibility for ensuring budgets and forecasts are robust, aligned with donor requirements and strategically positioned to achieve organisational objectives. The role will provide thorough financial planning, excellent management information and robust partnering and challenge to budget holders.

The Finance Business Partner – Programmes will also collaborate with hub representatives and member organisations, steering hubs to develop sustainable financial models, and guiding programme hosts to manage donor funds effectively, ensuring compliance while building local financial capacity and autonomy. 

About Dreams Come True

We deliver moments of magic with lasting impact to children living in poverty who have a serious illness, disability, or life-limiting condition. We are the only wish granting charity focused solely on children living in social deprivation in the UK.

About the Role

Dreams Come True is seeking an ambitious, strategic and highly skilled Head of Fundraising to lead and expand its income generation and manage and drive a high performing team. This senior role prioritises the development and delivery of an ambitious major donor and individual giving strategy - cultivating, stewarding, and upgrading supporters, including high-net-worth individuals and regular donors. Reporting directly to the CEO and working closely with the Senior Leadership Team, you will diversify income streams, maximise philanthropic support, and ensure the charity's long-term sustainability whilst leading, managing, motivating and inspiring the team.

Key Responsibilities

• Develop and implement a growth-oriented fundraising strategy, with a strong focus on major donor fundraising and individual giving (regular giving, donor journeys, legacy giving).
• Build a robust pipeline of major donors, personally managing relationships with high-value supporters, cultivating new prospects, and maximising lifetime value through tailored stewardship.
• Oversee the design and execution of engaging campaigns and supporter journeys for individual and legacy donors.
• Direct and support building other fundraising streams (trusts & foundations, events, digital, community), setting ambitious yet achievable income targets.
• Monitor, analyse, and report on fundraising performance, using data-driven insights to identify opportunities and refine approaches.
• Inspire, manage, and develop the fundraising team, fostering a culture of collaboration, high performance, and innovation.
• Ensure policy, governance and compliance with all relevant fundraising legislation and sector regulation.
• Represent the charity in external meetings, building networks and leveraging senior volunteers and Trustees to extend philanthropic reach.
• Translate complex beneficiary needs into compelling cases for support, proposals, and stewardship reports that resonate with donors and partners.

Person Specification

Essential:

• Demonstrated success in major donor fundraising, including personally securing substantial gifts (five and six figures); proven ability to build from scratch, cultivate and maintain relationships with high-net-worth individuals.
• Proven expertise in individual giving, including donor journeys, donor retention and engagement, and developing bespoke campaigns.
• Strong leadership skills, with a track record of building, motivating, and developing high-performing fundraising teams.
• Up-to-date understanding of the fundraising compliance environment (Fundraising Regulator's Code, GDPR, PECR).
• Outstanding communication, negotiation, and presentation skills, both written and verbal.
• Analytical mindset and the ability to use data to inform strategy, track performance, and drive growth.
• Creative approach to stewardship, recognising, thanking, and meaningfully involving supporters at all levels.
• Passion, resilience, and integrity aligned with the charity’s mission.
• A recognised fundraising qualification (e.g. Certificate/Diploma from the Chartered Institute of Fundraising or equivalent).
• Inspiring and experienced team leader.

Desirable:

• Experience with innovative donor engagement, digital tools, and CRM/database systems.
• Background in a similar scale or mission-driven UK charity.

How to Apply

Apply by submitting a CV and covering letter via CharityJob.

About us

NCT is a charity with a clear mission: to support people as they become parents, through pregnancy, birth, and early parenthood.

With a 65-year history of transformative change, we are a vibrant community of volunteers, practitioners, peer supporters, members and advocates. We are the largest parenting charity in the country and over the decades we’ve supported millions of people on their unique journey into parenthood. 

While many know us for our antenatal classes, we also do much more. We campaign on issues that matter to parents, provide infant feeding support, and run thousands of free community events and activities led by our amazing volunteers. We also support families facing challenges like social isolation, feeding difficulties, and poor mental health. We offer support in communities, in hospitals and online.

Job Title:Kent Infant Feeding Peer Supporter

Contract: Fixed term to 1st January 2029

Contract type:                                Part time

Hours per week: 16 hours per week

Location: Community based with travel around Dartford, Gravesham, Swanley and Swale.

Salary:£24,500 FTE

Closing date: Sunday 16th November

Interview date: Interviews will be conducted week commencing 24th November

About the role

Join our passionate team and contribute to the meaningful work that transforms the love of parents and families. The Kent Infant Feeding Peer Supporter role is vital in the delivery of community Infant Feeding Peer Support within the region. Offering support face to face within the community, family hubs, local hospitals, within families homes and virtually via social media platforms, phone and video calls.

Your role will include: 

• To provide breastfeeding and infant feeding peer support to parents and.
• Support in delivering inductions and offer shadowing for volunteer peer supporters.  

• To attend regular supervision/support sessions.  

• Collecting data as and when required including case studies and narrative of work with the communities.   
• Attend meetings relevant to safeguarding duties to ensure effective and informed practice, responding to and supporting safeguarding concerns.

 

About you

· Trained NCT Breastfeeding Peer Supporter or equivalent with appropriate experience, or willing to train.

· Have a passion for breastfeeding and ensuring every family in Kent has accessible support.

· Experience of working with families from diverse backgrounds.

· Good interpersonal skills with the ability to create rapport with a range of people.

· Have knowledge of the local perinatal services and communities within the Kent area.

Our Benefits – What we offer you

We value our team and offer fantastic benefits to support your well-being and professional growth:

· 30 days annual leave (excluding Bank Holidays)

· Pension matched up to 5%

· Flexible working options to suite your lifestyle

· Employee Assistance Programme, including 24/7 GP access, personalised counselling, legal advice and more

· Cycle to work scheme to support sustainable commuting

· Life Assurance for peace of mind

· Free eye test for all staff, with further discounts

· Blue Light discount card

At NCT, we’re committed to fostering an inclusive and diverse workforce. If you need reasonable adjustments during the recruitment process or within your role, please let us know—we’re here to support you.  Ready to make a difference? Apply now and be part of something truly special!

How to apply

Visit our website for details on how to apply

The Mental Health Foundation is recruiting for a Head of Research to lead our UK Research team.

Deadline: 5pm on Sunday 30th November
Location: Glasgow OR London
Salary: Starting at £52,166 rising to £58,687, plus London weighting of £4,000 where applicable
Hours: Full-time (32 hours per week)
Contract type: Permanent

This is an exciting new role with the UK’s leading public mental health charity. The Head of Research role is a fantastic opportunity to lead our UK research team to achieve social change. We are looking for research and management expertise, strategic thinking, operational delivery, and the ability to collaborate and communicate with a range of stakeholders including media, academics, policymakers and communities. You will be part of an outstanding leadership team committed to delivering change across the UK. The role will deliver our UK-wide research, reporting to the Director of Research & Lived Experience.

What does the role involve?

• Support the Director of Research & Lived Experience to develop and deliver a 5-year research strategy
• Lead our UK research team to deliver and commission studies and reviews to a high standard at pace
• Present research clearly and persuasively to media, governments, academics, funders and communities

What skills, knowledge and experience are we looking for?

• Excellent research skills, experience and credibility in health or social research
• Strategic thinker who can also effectively manage teams and projects
• Proven communication skills to different audiences

Safeguarding is Everyone’s business – Mental Health Foundation is committed to safeguarding and promoting the wellbeing of all its beneficiaries, those who surround them, its staff, volunteers, and anyone else who comes into contact with its services and expects all trustees, staff, and volunteers to share this commitment. The successful applicant will be subject to appropriate vetting procedures (proof of eligibility to work in the UK, proof of residency and satisfactory employment screening, including a Disclosure check and two most recent references) along with 3-year renewals of Disclosure checks. We are unable to provide sponsorship for this post, you must be able to demonstrate your eligibility to work in the UK.

How to apply

If you think your skills match and you’d like to be part of a dynamic and growing organisation, please complete and submit your application via our website. Please ensure you attach an up-to-date CV and statement of suitability answering all points of the person specification. Applications will close at 5pm on Sunday 30th November and we are unable to accept late applications. Interviews are planned for week commencing 8th December.

We believe our people should represent the communities, organisations and individuals we work with. Diversity and inclusion is a strategic priority for us as an employer and mental health charity, and we are proud to be signatories of the Business in the Community Race at Work Charter and the Disability Confident Committed Scheme. Applications from under-represented sections of the community are actively encouraged.

If you have a disability, require any additional support or have any questions regarding the role, please contact us. We make reasonable adjustments throughout the recruitment process and during employment. Disabled candidates who meet all the essential person specification criteria will be offered an interview. Therefore, please do ensure you tick the relevant box on the application form and clearly indicate in your application/covering letter if you consider yourself to meet the requirements of the Equality Act 2010 / Disability Discrimination Act 1995.

We are currently operating mostly digital recruitment (including interviews via video conferencing). We have moved to a hybrid working model of a minimum of 2 days per week in the office and the rest working from home.

We look forward to hearing from you!

Concern Worldwide (UK) is looking for a Head of Philanthropy and Partnerships to join the team on a fixed term, maternity cover contract.
 
About us:
 
We are an international humanitarian organisation that strives for a world free from poverty, fear and oppression. We deliver lifesaving and life-changing interventions to the world's poorest and most vulnerable people. From rapid emergency response to innovative development programming, we go to the hardest to reach places to make sure that no-one is left behind. With almost 4,500 staff of more than 50 nationalities, Concern operates in 25 of the world’s poorest countries, helping people to achieve major and long-lasting improvements in their lives.
 
Benefits
 
• 25 days’ annual leave, pro-rated for part-time employees.
• Office closure between Christmas Day and New Year’s Day
• Flexible hours and hybrid working
• Annual leave purchase scheme
• Enhanced parental leave pay
• Stakeholder pension
• Season ticket loan
• Cycle scheme
• Life assurance
• Access to Employee Assistance Programme (EAP)
 
About the role:
 
The Head of Philanthropy and Partnerships will lead a newly formed Philanthropy and Partnerships team to growth and success. Concern Worldwide UK are investing in Philanthropy and Partnerships, and the head will set the agenda for this team, own and develop the P&P strategy, build excellent internal relationships with the UK team, Republic of Ireland, US and South Korea, trustees and develop long term relationships with donors and prospects.
 
The Head of Philanthropy and Partnerships will lead their team in creating and implementing a strategy for high-value fundraising in the UK. This new strategy will aim to create highly impactful partnerships with philanthropists, trusts, foundations, and the private sector in support of Concern’s mission.
 
About You:
 
ESSENTIAL
 
• Extensive high value partnership experience in a charitable context, including 6 and 7 figure gifts.
• Proven experience of growing income and providing excellent stewardship, in at least two of the following areas, Trusts and Foundations, Corporates and Major Donors.
• Proven experience of identifying and cultivating new supporters and developing these into sustainable relationships.
• Proven experience of writing effective fundraising strategies, across a range of fundraising streams, including Major Donors, Trusts and Foundations, Corporate Partnerships, to achieve significant income growth.
• Proven experience in developing and delivering complex and diverse multi million pound annual and long-term budgets.
• Demonstrable experience of working with senior volunteers and colleagues to grow a high value program.
• Excellent interpersonal skills and stakeholder management skills and the ability to build good relationships both internally and externally.
• Excellent knowledge of the legal and regulatory environment, including ethical standards and relevant regulations.
• Strong leadership, communication, influencing and negotiation skills.
• Driven to achieve continuous improvement, highly proactive, able to work on own initiative as well as part of a team.
• Excellent communication skills, verbal and written.
 
DESIRABLE
 
• Experience of working at a strategic level implementing organisation wide plans and procedures.
• Experience of High Value fundraising in an International Development context.
• Experience of working within a global fundraising environment.
• Experience of using a CRM database in a high value partnership programmes.
 
Concern Worldwide encourages all qualified candidates, irrespective of gender, ethnicity and origin, disability, political beliefs, religious beliefs, sexual orientation, or socio-economic status to apply to become a part of the organization. Concern is against all forms of discrimination and unequal power relations and is committed to promoting equality.
 
TO APPLY
 
Please upload your CV and cover letter explaining how you match the job criteria by 9th November 2025.
All candidates who are short-listed for an interview will be notified via email.
Candidates must be legally entitled to work in the UK at the time of application.
 
Conditions of Appointment:
 
Job Location: London (Hybrid)
Salary: £59,784 - £66,427, based on full time hours (35 hours per week)
Contract Type: Fixed term Contract
Hours: Full Time
 
The successful post holder will be required to complete a criminal records self-declaration form and a Basic DBS check.
 
Having a criminal record will not necessarily debar you from working with Concern Worldwide. This will depend on the nature of the position, together with the circumstances and background of your offences.
 
You may also have experience in the following: Head of Partnerships, Partnership Management, Philanthropy Manager, Special Events Coordinator, Donor Relations Manager, Fundraising Events Manager, High-Net-Worth Donor Manager, Development Events Specialist, Charity Fundraising Manager, Major Gifts Coordinator, Special Events Fundraiser, etc

REF-224 823

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However, you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

Do you live in the Kent, Sussex or Surrey area, have excellent local knowledge and the enthusiasm to build a fundraising patch?  

We’re launching a brand-new role focused on developing and nurturing meaningful relationships with new supporters. If you love connecting with people and want to make a difference for people affected by breast cancer, we’d love to hear from you.

Initially offered as an 18-month contract (with the potential to become permanent), this position will play a key part in an exciting pilot programme designed to grow long-term income through a new, locally based relationship fundraising team.

The successful candidate will have the chance to work on a large-scale project supporting and growing Asda Tickled Pink, our award-winning partnership with Asda and CoppaFeel! which has already raised over £100 million. You’ll work directly with passionate colleagues across Asda stores in your region – driving new fundraising initiatives, inspiring communities and celebrating the incredible generosity of supporters.

This is your chance to build powerful local connections with new supporters – individuals, clubs and societies, and local businesses – and help develop a thriving network of people that share our mission.

About you

With good community fundraising experience, you bring enthusiasm, strong communication skills and a genuine interest in people and relationship building.

You’re proactive, organised and adaptable with a positive approach to trying new things. A natural collaborator, you have a flexible approach to your work and thrive in a busy environment.

You’re confident in approaching new contacts and are experienced in developing new relationships from scratch which have delivered income in both the short and long term. Your approach to supporter stewardship is best in class and you've proven that you can take the initiative to make ideas happen.

Alongside these skills and your previous experience, you have the passion that will help grow engagement and income in your region.

Job description and benefits

Please download the job description and our attractive benefits package.

Primary location of role

This is a remote role, and the candidate will need to be based in the Kent, Sussex, or Surrey area. Regular travel will be required to meet supporters and visit Asda stores in your region, as well as occasional travel to our London office.

When applying

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact the Breast Cancer Now recruitment team.

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date Tuesday 11 November 9am

Interview date 19, 20 November 2025

We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.

Turner’s House is a small independent museum in Twickenham housed in a Grade II* listed building, open to the public since 2017. This is a key role in helping secure its long-term sustainability. The Partnerships Director will be responsible for leading all income-generating and related partnership activity (fundraising, commercial hires, marketing/PR, retail, commercial events, donor cultivation etc.), as well as being hands-on in ensuring the House is open and running smoothly, including keyholder responsibilities (opening/closing, occasional weekend or evening work). This is an exciting opportunity to shape income streams, build capacity, and work on site in a close-knit team.

• Lead and deliver a portfolio income strategy: trusts & foundations grants, individuals (Circles and Patrons), corporates/sponsorship, commercial events, commercial hires.
• Write, prepare, submit and manage grant applications and funding bids; manage relationships with funders (reporting, stewardship).
• Identify new revenue streams (e.g. venue hire for private/events, retail opportunities, location hires etc).
• Set and monitor income targets in conjunction with the Board of Trustees; evaluate performance and report regularly.
•  Build and maintain partnerships with local organisations, heritage bodies, tourism, community groups and set a strategy for our Patrons and benefactors.
• Lead marketing and promotional activity to raise awareness, increase visitor numbers and attendance at events, promote venue hires, attract hires and donors.
• Oversee creation of promotional materials (print, digital), social media content, website updates.
• Use PR opportunities to profile Turner’s House in local/national media.
• Act as keyholder: opening & closing the building, ensuring security & visitor readiness once or twice a week as needed.
• Work on-site regularly to support visitor experience during public opening hours (Wed-Sun, plus special / evening events).
• Help ensure events and hires run smoothly, coordinating with House Director and volunteers.