Head of Service - Permanent. Full time / part-time (28 – 35 hours ) Flexible working negotiable. 

Come and lead the growth and development of our service. Reach connects people who want to volunteer their professional skills with charities that need those skills. Every year our online service matches a growing number of charities with trustees and skills-based volunteers. This is an interesting and wide ranging role, managing an innovative and successful service with plenty of potential to extend and deepen its impact. 

Reach Volunteering  

Reach Volunteering is the leading skills-based volunteering charity in the UK and the single biggest source of trustees. We help charities to strengthen their governance by broadening the range of experience on their board. We support them to increase their operational capacity and capability by drawing in specialist expertise on a voluntary basis. Since we took our service online in 2015, we have doubled our impact. Last year over 1,300 trustees and volunteers were appointed through our service, and this year we expect to exceed 1,700. We use a service design approach to improve our service and we pride ourselves on being a ‘user-centred’ organisation. 

The role  

The head of service role is a new position. It will bring focus, structure and momentum to our service and add strategic capacity to our team.

You will have overall responsibility for the management of the service, including the staff and volunteer service team. You will be responsible for all (non digital) aspects of delivery, such as managing the staff and volunteer service team, refining policies and procedures, and collecting and analysing performance and outcome data. You will develop and oversee partnerships that increase our engagement with charities and volunteers, or generate income, or both.  

We have a very collaborative culture. You will be working closely with the CEO to agree priorities, with the head of digital, who leads the service design process, and with the head of marketing and communications. You will lead on, or contribute to, specific projects, for example, a programme to increase regional take-up, or a design-led research project on skills-based volunteering.  

You will deputise for the CEO, represent Reach at external events and contribute to thought leadership on skills-based volunteering and trustee recruitment.  

Who we are looking for  

We are looking for someone with the following experience, skills and knowledge.

• Service management: proven track record in managing a service successfully, including managing a team, setting and meeting targets and developing policies and procedures.
• Partnerships: experience in developing and managing strategic partnerships with a range of organisations. 
• Strategic thinking: ability not just to see the big picture, but to join the dots between pictures – to see how links can be made to continuously build success and achievement for Reach, our service users and the wider sector.
• Analytical: Ability to analyse complex data, and draw on your analysis, and insights from our user research, to inform decision making and guide continuous improvement of our service.
• Learning: appetite to learn new skills and ways of working, with enthusiasm to get stuck in at both strategic and nitty-gritty implementation levels.
• Collaboration: deeply collaborative and collegiate in approach, respecting contributions of staff and volunteers, and partners.
• Charity sector experience: an understanding of the needs of the non-profit/charity sector.

Why join Reach 

• We have a collaborative, friendly and supportive culture. You will be encouraged and supported to take risks and to learn and develop, and you will enjoy plenty of autonomy.  
• You will be able to draw on the expertise and enthusiasm of a team that has embedded service design approaches, and be supported by an organisation that has a user-centred mindset. There is a lot of potential to widen and deepen our impact, so you will be able to make a big difference to our organisation and to the charity sector as a whole.  
• You will be joining a small, but well-respected, national charity working at sector level to address key issues such as trustee recruitment, board diversity and organisational capability. This is an opportunity to genuinely influence and shape the future of the sector by supporting key volunteering and governance infrastructure. 
• We can offer flexible working. This role is offered at 28 – 36 hours. Other options for flexible working are negotiable.  
• Other benefits include 26 days annual leave, plus three bonus days at Christmas (plus Bank Holidays); up to six days volunteering leave per annum and pension contributions at 5 per cent.

How to apply 

If you would like an informal conversation about the role before applying, please contact Aman (details on our website) to arrange a phone call with Janet, our CEO.  

We are keen to make our recruitment process as fair as possible, and to reduce bias. We will be shortlisting based on your response to three questions using ‘blinding’ and ‘chunking’ processes, so please make sure that each of your responses to the questions below stands on its own merits and does not rely on information from your other responses.  

Deadline for applications:  9 am, 2 December 
First stage interviews:        9 and 10 December 
Second stage interviews:   16 December 

Please apply via our website

We are seeking an experienced individual with excellent communication skills to join The Gurkha Welfare Trust as Trusts & Foundations Coordinator.

The Role

The successful candidate will be responsible for researching, identifying and applying to trusts and foundations and other grant-making bodies with timely, well written and compelling proposals.  The Trusts & Foundations Coordinator reports to the Head of Fundraising & Communications.

Those applying must have excellent written communication skills and a strong track record of working to targets. You must have a proven track record of successful bid writing and the packaging of projects to suit funder requirements.

Key Responsibilities

Maintain and build on our rolling programme of applications for 300+ existing Trusts – identifying relevant and timely projects best suited to each funder.

• Prospect new trusts and foundations both in the UK and overseas, conducting detailed research from public sources in order to optimise cold approaches.
• Prepare and submit detailed, relevant and compelling applications for funding from grant making trusts.
• Support the development of a stewardship programme for existing grant making trusts and their trustees and ensure the timely feedback of reports to funders.
• Work closely with the team in the UK and our operations in Nepal to identify relevant programmes and activities for funding, procuring the relevant information and costings and ensuring no overlap.
• Work alongside communications colleagues to optimise applications and reports for funders. 
• Be responsible for the accurate and up-to-date database records of all grant-making trusts. 
• Ensure the grants fundraising function complies with all current fundraising regulations and guidance (Code of Fundraising Practice, Charity Commission guidance) and GDPR.
• Compile and provide reports for the Head of Fundraising & Communications as required.
• Work with the Head of Fundraising & Communications on projected income and expenditure in line with planned activities.
• Build and develop relationships with trust representatives through written and face to face communications with support from the Head of Fundraising & Communications.

Other Tasks:

• Participate in meetings and training courses/seminars as and when required.
• Undertake other duties as may reasonably be required by the Head of Fundraising & Communications.

Person Specification

Applicants for this position should be able to satisfy the following criteria:

Essential

• Minimum three years’ demonstrable success in trust fundraising.
• Excellent written communication and numeracy skills, with the ability to compose carefully crafted and persuasive correspondence.
• Highly organised with excellent attention to detail and the ability to manage a wide range of projects, prioritise own workload and meet deadlines for reports and applications.
• Excellent interpersonal and networking skills with the ability to relate to people at all levels of seniority.
• Strong research skills and the ability to identify and capitalise on leads.
• Ability to be an advocate for the Trust by communicating its mission with authority and empathy.
• Ability to work alone or as part of a team.
• Willing and able to work occasional evening and weekends to support key work commitments.

 Experience

 Essential

• Graduate level qualification or equivalent experience
• Experience of writing compelling and successful fundraising proposals for trusts and foundations
•  IT literate, with excellent Word and Excel skills.
• A track record of achieving funding targets, either alone or as part of a team
• Project management skills to handle tasks and deadlines efficiently and effectively
• Sound financial literacy (particularly understanding of budgeting and financial reporting processes working closely with the Finance team)

Desirable

• Understanding of the work of The Gurkha Welfare Trust.
• Experience of using a CRM database, including making data selections and undertaking data analysis.
• Understanding of GDPR guidelines

Benefits

25 days leave plus bank holidays; generous contributory pension scheme (up to 10% employer contribution); private medical insurance

 Application closes on 8 December 2019 

 To Apply

If you would like to apply for this position, please click the apply button and attach your CV and supporting statement addressing the person specification.

Interviews will take place in our office in Salisbury on 17 December 2019.

Save the Children UK is looking for a new Trustee to join our Board. Our Trustees play a pivotal role in setting the strategic direction of our organisation, as well as holding management to account to ensure we are delivering our best for children every day. For this role, we particularly welcome applications from candidates with legal and compliance expertise.

Save the Children UK recognises the value of diversity in all its forms at all levels of the organisation, including at Board level. We celebrate its role in the creation of an inclusive workplace culture and thrive on the range of experience and insight diversity brings to our organisation. We want to increase the diversity of our leadership and particularly welcome applications from people with disabilities, Black, Asian or Minority Ethnic (BAME) backgrounds, LGBT+ and from different socio-economic and educational backgrounds, as these are underrepresented at Save the Children UK.

Save the Children UK is advertising this post on a number of national jobs websites. We will assess candidates against the requirements of the role.

Candidates should submit a CV (including details of key achievements and responsibilities) along with a covering letter which addresses the competencies outlined in the role description and person specification.

Applications should be completed on Save the Children UK’s website. The closing date for applications is 11:59pm (GMT) on Sunday 17th November 2019.

The shortlist of candidates will be determined in the following weeks and candidates invited for interview with our appointment panel.

Trustees are required to attend quarterly Board meetings at Save the Children UK’s Head Office in Farringdon, London, and an annual Board call. They will also be asked to join one or more of the Board’s subcommittees, which requires an additional time commitment, and may be asked to undertake overseas travel on behalf of Save the Children UK.

While this role is not remunerated, Trustees will receive reimbursement for reasonable expenses incurred during work on behalf of Save the Children UK.

At Save the Children UK we are committed to the safeguarding and protection of children in our work. We will do everything possible to ensure that only those who are suitable to work with children are recruited to work for us. This post is subject to a range of vetting checks including a criminal records disclosure.

If you share our belief in the power of children, join the fight. It takes relentless determination, creativity and a real commitment to real change. Because every child should be able to make their mark on their world and help to build a better future. We look forward to hearing from you.

Closing date: 11:59pm (GMT), Sunday 17th November

London’s Air Ambulance is the charity that delivers an advanced trauma team to London’s most seriously injured patients. Through the use of their helicopter and rapid response cars London’s Air Ambulance brings the hospital to the patient when the time is critical. Serving the 10 million people that live work and travel within the M25, London’s Air Ambulance treat an average of five patients every day and aim to give patients the best chance of survival, and best quality of life, after trauma.

Trustees

London’s Air Ambulance

Unremunerated

London’s Air Ambulance now seek new trustees to join their high performing board and provide support and governance of high quality and rigour as they continue their recent growth in size and impact.

New trustees will share the motivation and values of London’s Air Ambulance and be willing to make a strategic contribution as a learning partner to a board. You will bring a background in emergency medicine or a related clinical or academic field, digital transformation/data expertise, culture change or major donor fundraising.

London’s Air Ambulance is committed to achieve greater diversity in its board, and welcome applications regardless of sex, gender, race, age, sexuality, belief or disability.

For further details of the role, and to find out how to apply, please read the Appointment Brief attached on the Prospectus website which can be reached by clicking on the Apply button

If you wish to have an informal and confidential conversation, please contact Jessica Stockford or Roberta Giubilini at Prospectus via the weblink.

Deadline for applications: 18 November

Interviews with Prospectus: w/c 25 November & w/c 2 December

Interviews with London’s Air Ambulance: w/c 16 December or w/c 13 January

We are looking for individuals with a passion for improving children’s outcomes and want to use their skills and expertise or lived experiences to strengthen our Trustee Board.

A fantastic opportunity has arisen to join the Board of Trustees at School-Home Support (SHS) at an exciting time as we continue to grow our reach nationally.

Trustees
Unpaid post
Half-day per month commitment
Our Board of Trustees meets four times a year, usually at the central office in Stratford, London.

We are an innovative charity committed to breaking down the barriers that prevent disadvantaged children from thriving in education, by tackling the underlying issues affecting a child’s learning. We work with families, schools, local services, and corporate partners to break intergenerational cycles of poverty and make a real, positive difference to vulnerable children across the UK. 

SHS is looking to welcome new trustees to our talented team and strengthen our innovative organisation at governance level. We are seeking dynamic, engaged individuals who demonstrate leadership abilities but above all are passionate about seeing children reach their full potential. We are ambitious about expanding the national reach of SHS and want new trustees on board who are committed to improving children’s life chances.

We are looking to strengthen the board with a range of skills and experience including:

• Lived experiences – We are looking for candidates who have similar lived experiences to our beneficiaries. They will bring shared experience and empathy to support us to ensure our services offer practical support to those facing similar challenges. They will also support us to improve co-production across everything we do, involving our beneficiaries in the development and implementation of all our services.   
• Safeguarding – extensive experience and expertise at a senior and strategic level. We are looking for candidates who would be willing to progress to the role of Safeguarding Lead trustee in due course.
• Financial – extensive experience and expertise (experience in the voluntary sector would be advantageous). We are looking for candidates who would consider progressing to role of Chair of the Finance committee in due course

SHS values equality and diversity. Our staff and the people supported by SHS are from very diverse communities and we want our Board to reflect this. As we expand to new communities across the UK, we are also keen to include regional diversity on the Board.

You can expect a strong induction and there is a buddy system in place for new trustees to support them in their role.

Closing date: 23:59pm Monday 18 November 2019
Interviews: TBC (at SHS central office in Stratford, London)

TO APPLY AND FOR MORE INFORMATION:

If you would like to find out more about this position and to apply, please click the 'Apply on Website' button to be directed to the School-Home Support website where you can download the relevant information pack and application form. 

No agencies please.

The MedicAlert Foundation has been providing life-saving support and assurance to its members since 1964. In the event of an emergency crucial information can be accessed by emergency professionals allowing for fast and accurate treatment. As the original and best provider of medical ID services, MedicAlert is a small, friendly and productive charity with its own production unit and member support team including in-house medical professionals. We place our members at the heart of all we do providing them and their loved ones with peace of mind and giving them confidence to live life to the full, be active and join in.

There are X2 Trustee Board Member positions available:

Role 1: Trustee Board Member - building and developing strategic alliances

About the position:

We are looking to recruit a Trustee with strong demonstrable skills in building and developing strategic alliances to support the charity’s growth strategy. For this role we are seeking candidates who have gained senior level experience, with a track record of identifying, introducing and building mutually beneficial partnerships. Skilled in developing third party business relationships, you will help maximise existing networks and contacts to develop new opportunities. Passionate about our charity’s work, you will help us secure, strong, long term partnerships that increase membership, improve income and add value for our members.

Trustees must meet the following requirements:
Essential:

• Experience of senior external representation and advocacy leading to the establishment of beneficial third-party collaborations, relationships and commercial growth
• An ability to contribute to strategic direction and a passion for delivering quality services to our members
• Strong teamwork skills, ability to motivate and bring people together

Desirable:

• Experience across several sectors, potentially including charities
• Experience and understanding of charity governance and working with or as part of a Board of Trustees

Role 2: Trustee Board member with experience in the healthcare sector
About the position:
We are looking to recruit a Trustee with a clinical background to help develop our links with the NHS

and emergency services and to provide a medical perspective on our strategy development.

For this role we are seeking candidates who have gained senior level experience within the

healthcare sector and have a passion for improving the health and well-being of our members,

enabling them to have the peace of mind and confidence to live life to the full. We would

particularly welcome candidates with urgent or emergency care experience.

Trustees must meet the following requirements:
Essential:

• A clinical background, gained from medical, nursing, allied disciplines or social care at a senior level in a clinically focused role
• An ability to influence the strategic direction of an organization and have a passion for delivering quality of service to our members
• Experience of senior external representation and advocacy, preferably within the healthcare sector
• Strong teamwork skills, ability to motivate and bring people together.

Desirable:

• Experience of managing external stakeholders, ideally within the healthcare sector
• Experience and understanding of charity governance and working with or as part of a Board of Trustees

Closing date: 22nd November 2019
Interview dates: 2nd or 3rd December 2019

Interested? 
Please click the 'How to apply' button for more details.

No agencies please.

Volunteer Trustee

Fusion Lifestyle is recruiting suitably experienced volunteers to join our Board of Trustees to provide high level governance to the organisation and to support the executive team with our corporate strategic direction.

About Us:
Fusion is a leading Sports, Leisure and Fitness operator. A registered charity, the company mission is to provide inclusive and accessible sport and leisure for health, vitality and well-being to local communities. Fusion manages a diverse portfolio of facilities across the country. Over the past 10 years, we have completed over £170m of investment together with our partners to improve local facilities and ultimately to increase participation.

About you:
You will have an interest in what we do and will also bring with you any number of business skills and experience, including from other commercial and/or charity sectors. We are particularly keen to recruit volunteers with a proven track record in business or a relevant profession at a senior management level. Candidates with an understanding of audit and risk frameworks, business, financial and commercial acumen, and/or organisational development experience are strongly encouraged to apply.

Details:
As a Trustee you would be expected to be able to commit to attending quarterly board meetings in London, additional sub-committee meetings and other ad-hoc strategic meetings which are likely to be once to twice per year.

This is an unremunerated role, reasonable expenses from a UK base are covered. 

To register your interest and to submit a CV and supporting statement please follow the link.

The closing date for applications is 17th November 2019. The recruitment process for short listed candidates will consist of a telephone interview mid-November, a formal interview late November and a panel interview with the current trustees during the first 2 weeks of December.

The CEO will lead UpRising, taking overall financial and managerial responsibility as the internal and external face of the organisation. They will be responsible for identifying and implementing development strategies, stewarding our resources, fund raising and ensuring that UpRising continues to be effective and sustainable in our work with young people.

Reports to: Chair & Board of Trustees

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Strategy

• Work with Trustees and Senior Management Team to ensure an effective fundraising and operational strategy is in place to deliver the organisation’s mission. 

Income Generation

• Take overall responsibility for fundraising and the ongoing development of a sustainable business model – with specific responsibility for monitoring the overall budget. 
• Work alongside Head of Development on the delivery of a fundraising plan to ensure diverse and sustainable revenue streams (including via grants, corporate sponsorship, local stakeholder investment, alumni and individual giving). 

Business Model

• Lead the ongoing evolution of the UpRising delivery and replication model. 
• Grow our social franchising model and other earned income streams (to sit alongside traditional direct delivery).

Stakeholder Management

• Act as the external face for UpRising, developing and managing key national relationships. 
• Manage key partnerships with funders, corporate supporters and public sector bodies.
• Work alongside leadership team and local managers to ensure effective regional and local stakeholder management.

Operations

• Work with the Senior Management Team to ensure effective staff management and delivery of programmes, devolved budget management, and impact and evaluation in each of our locations.

Communications

• Ensure that UpRising maintains and continues to build a strong brand and reputation across all sectors. 
• Attend key internal and external events and articulate UpRising views and experience regarding participation, diversity and inclusion.

Governance

• Work with the Chair to enable the Trustees to fulfil their duties and legal responsibilities, including responsibility for risk register.

General Responsibilities

• Be proactive in keeping up to date with developments affecting your work and maintain and improve personal competence through continuous professional development. 
• Take direction on projects and priorities from Trustees, which may vary from time to time. 
• Abide by all organisational policies, codes of conduct and practice. 
• Support diversity and equality of opportunity in the workplace.

Music, it’s in our DNA. And as the largest music therapy charity in the UK, at Nordoff Robbins we use the power of music to enrich the lives of people affected by life limiting illness, isolation or disability.

We're looking for an experienced, enthusiastic Executive Assistant with a passion for people to support our CEO in North London Head Office.  The successful post holder will also have a desire to work with Governance within the charity sector, and full training will be provided if required.

As part of a high performing charity team, the Executive Assistant will play a pivotal role supporting our CEO in a busy, fast paced environment. We’re looking for a proactive problem solver, able to work autonomously who can provide high level executive support.  You will have the ability to communicate confidently at senior C-level and Trustee level.  You will be able to produce professional communications and correspondence, including emails and internal/external updates with utmost accuracy and be able to proof read and edit documents.

The ability to establish, build and maintain stakeholder relationships is essential, as is the enthusiasm to work as part of a close knit team. You will operate with integrity, sensitivity and discretion.

It is not essential to have experience in the charity sector, but you will need to be aligned with our vision and values and our ambitious plans.

Are you NR?  If the above sounds like you, please apply with a CV and covering letter (applications without a covering letter will not be considered) detailing your experience and how you would be right for the role no later than 5pm on Wednesday 20th November 2019.  Interviews will be held on Tuesday 26th November.

This role is subject to a basic DBS check.

Rumbletums is a Community Café offering non-accredited training and work experience opportunities to young people with learning disabilities.

The main purpose of the role of Project Manager is to work with the Board of Trustees in developing the future strategic direction of Rumbletums, to manage Rumbletums on a day-to-day basis and to lead the programme of training and development of our trainees.

The training is based in our café and trainees undertake a range of ‘Front of House’ and kitchen duties and other related activities that enable them to develop specific and transferable skills relevant to the catering industry, plus communication and life skills, as well as greater self-esteem and confidence.

We need someone who has experience of working with young people with learning disabilities in a vocational or learning setting and with proven experience of effective management, as well as excellent leadership and motivational skills.

The Governance Secretary will play an important role within the governance team at Alzheimer’s Research UK. A key element of this new role will be taking on the core responsibility for supporting our charity partner, the UK Dementia Research Institute Ltd (UK DRI Ltd). The UK DRI is the single largest initiative in dementia research ever launched in the UK and Alzheimer’s Research UK is one of the founding funders. As part of this commitment, Alzheimer’s Research UK manages the governance function of the UK DRI Ltd and this role will provide critical support in this area, enabling the Board of Trustees to carry out their important role effectively.

The Governance Secretary will have excellent experience in building strong relationships at a high level and providing a high standard of confidential support to the Board of Trustees, working closely with the Chair. They will manage a busy cycle of Board and Sub-Committees, support and produce high quality papers, have excellent minute taking skills and liaise with colleagues as necessary to deliver follow up actions.

The Governance Secretary will have the flexibility to manage a range of tasks/responsibilities whilst working within a fast-paced environment and maintaining a high level of discretion.

Reporting to the Corporate Governance Manager, this post is offered on a one-year fixed term with potential to extend. While the role can be flexible, peak times will fall around trustee and committee meetings which will require travel to London.

This is a part time; fixed term contract/secondment opportunity working a minimum of 3 days per week (22.5 hours per week), for a period of 12-months.

Main duties and responsibilities of the role:

• To act as the first point of contact for the Chairman and Trustees, providing them with high quality, confidential support that enables them to carry out their roles effectively.
• To deliver highly effective Board and Sub-Committee meetings, ensuring the smooth conduct of business. This will include the production of high-quality agendas and papers, circulation of papers to strict deadlines, attending all Board and Sub-Committee meetings, minute taking and recording actions. 
• Arrange all logistics for Board, Sub-Committee and other ad hoc meetings as required to ensure they are delivered to a high standard.
• Liaise with colleagues to support the flow of information between the Executive and the Board, liaising with them on the preparation of key reports, papers, agendas and action reports.
• To ensure all actions from Board and Sub-Committee meetings are updated in the relevant action log, communicate actions with colleagues and ensure these actions are delivered and reported back to subsequent meetings.
• Manage trustee correspondence and co-ordinate timely communications, briefings and updates for Trustees as required. 
• Maintenance of the register of Board members’ interests and any arising conflicts.
• Co-ordinate and manage the submission of regulatory returns and updates in accordance with statutory requirements and deadlines
• Present, record, file and store data (including all minutes of meetings and trustee related data) in accordance with company policy.
• Maintain and review as necessary key governance documentation, processes and policies
• Support Trustee recruitment process, induction and ongoing development of Trustees, proactively seeking out opportunities to support Trustees in their roles.
• Support the Corporate Governance Manager in other tasks as necessary to deliver best practice in governance at Alzheimer’s Research UK and the UK DRI Ltd.
• Key interface between the Trustees and the Executive Team at the UK DRI Headquarters

What we are looking for:

• Education to A-level or equivalent level of relevant experience
• A good understanding of governance issues and ability to learn about new governance and regulatory guidelines quickly and apply these to the role.
• Proficient in Microsoft Office applications.
• Excellent listening and communication skills, both written and verbal, with the ability to record and present information and meeting minutes in a clear, concise and persuasive manner.
• Experience of minute taking
• Able to build rapport and demonstrate influencing, negotiation and decision-making skills and build relationships and inspire confidence and respect at all levels.
• Able to maintain discretion and confidentiality always
• Excellent attention to detail
• Effective problem-solving skills with the ability to prioritise and coordinate workloads
• Experience working in a similar governance or secretariat role
• Experience of a fast-paced role managing multiple priorities.

Location: Granta Park, near Cambridge with regular travel to London when required

Salary: Circa £16,800 per annum, pro rata (£28,000 FTE per annum) plus benefits

Please download the Vacancy Pack for more details.

The closing date for applications is the 24th November 2019, with interviews likely to be held on either the 3rd and 5th December 2019. Please indicate in your cover letter if you are unable to attend on these dates.

In order to be considered, please create an online account using our Online Recruitment System which can be accessed through our Job Vacancies Page. You will be able to attach a CV and covering letter to your application, track your application and view other vacancies that may be of interest.

To view further details about this role and the benefits of working for us please visit the Alzheimer’s Research UK website.

Acquired brain injury (ABI) is one of the commonest causes of death and disability in working age adults. Survivors of brain injury can live with a range of difficulties affecting their physical and cognitive functioning. Living with a brain injury can result in social isolation, mental health problems, difficulties with family relationships and unemployment.

Headway SELNWK is a medium size charity, over thirty years old, that supports people affected by ABI. We provide support services across SE London and North West Kent in the community and at our day services in Deptford and Shooter's Hill. Most of our members’ support is funded by social services or the NHS. Whilst we want to maximise this funding where possible, we also want to develop models of support that are not dependent upon statutory funding.

Headway has well established links with local hospitals, notably with the Major Trauma Centre at Kings’ College Hospital.  We foster active links with a range of community providers including neurological rehabilitation and social work teams and other Third Sector organisations.

Headway SELNWK is entering a phase of new development and is looking to recruit an outstanding Director of Strategy and Business Development. The ideal candidate will have significant experience of working with people affected by ABI and an evident passion for the charity’s mission to improve outcomes for them.

The postholder will be responsible for overseeing the development of the charity’s strategy and external relationships to drive the charity’s mission.

With a strong commitment to working co-productively with our members and their families, the post holder will identify what is already working well, what could be improved and how to implement and evaluate these improvements. The post holder will work closely with our Community Organiser to develop inclusive and inspiring models of practice that are responsive to the needs of our members and their families. This role will be key in developing a strategy for the training and development of our staff so as to best meet the needs of our members and their families and the demands of the local health and social care system.

With the Director of Finance and Operations and the Board of Trustees the post holder will develop a short-, medium- and long-term strategy to improve the charity’s operations and will work across the charity to implement and evaluate the strategic aims and objectives.

Therefore the post holder should have good project management skills and the ability to manage multiple priorities at once. Excellent verbal and written communication skills are essential as the post holder will represent the charity to external partners such as commissioners, supporters and other statutory and third sector organisations.

The post holder must understand how Headway SELNWK's local work fits into regional and national agendas to develop services for people affected by ABI. We'd expect the post holder to have awareness of the challenges and opportunities of working within the Third Sector.

The ideal candidate will not necessarily have all of the required and desired characteristics, though they will certainly have real strengths in some of these areas. What is most important is that they will have a commitment to the charity’s mission. They will demonstrate a genuine openness to feedback and continuing improvement and will seek to learn from the experience of our members and their families.

What we are looking for?

We are looking for someone with experience of facilitating either operational or strategic planning, ideally in a brain injury rehabilitation service and/or within the Third Sector. You should have demsonstrable experience in developing plans with clear objectives and outcomes. You will be confident, astute and strategic in your assessment of complex issues, an excellent listener and someone who has the ability to manage a variety of stakeholders with differing expectations.

The Role Profile

Working with the Board of Trustees, the Director of Finance and Operations, our Community Organiser, our members and their families, this role will be pivotal in helping us shape the future of Headway SELNWK.

The post holder will work closely with the Director of Finance and Operations in developing Headway SELNWK's strategy and service development. Main areas of responsibility will be:

1. To lead the development, implementation and evaluation of new Headway SELNWK services
2. To lead the review, evaluation and revision of any current Headway SELNWK services
3. To take a lead role in consultation, development and implementation of Headway SELNWK's strategy 
4. Internal coordination and management of staff input and consultation to strategy and service development
5. Oversight and coordination of our external stakeholder consultation, to be defined. 
6. To take a lead role in maximising the engagement and inclusion of our members and their families in the development of our services and strategy
7. To maintain and develop Headway SELNWK's relationships with local stakeholders, seeking opportunities for collaboration, new service developments and income stream

Key Tasks 

1. To lead processes for any new service development or review of current services, ensuring the best standards of co-production / inclusion, budgeting and resourcing, implementation and evaluation
2. Take a lead role in implementing a strategy consultation plan, involving staff, members and families, trustees and external stakeholders. This may include leading on Headway SELNWK away days, project managing their conception, budget, execution and logistics as well as other methods such as interviews, focus groups, surveys, review of service data, appraisal of public policy etc.
3. To devise and run methods for keeping staff and our members and their families included in strategy and service development processes and to be informed of progress
4. To take a lead role in writing Headway SELNWK's strategy document and any associated business / operational plans
5. To lead the translation of the strategy into operational reality through the development of plans and KPIs- helping to bring Headway SELNWK together behind the strategy
6. Work across Headway SELNWK to ensure input is received in good time against the strategy milestones, and proactively identifying where conflicts arise
7. To shape and run an effective and inclusive stakeholder consultation process ensuring outputs from evaluation are shared, strategy content is consulted on accurately, in good time and fed back in to the strategy development. 
8. Work alongside and communicate with regional and national colleagues as appropriate
9. Proactively escalate issues, opportunities and potential variances from milestones or budget to the Board of Trustees
10. Ensure Headway SELNWK communicates effectively about strategy and service development with members and staff and externally with our partners, funders, supporters, local and regional policy maker

Interviews are scheduled for week commencing 9th December 2019

The Senior Property Advisor is the lead member of the Property Advice Team. The Property Advice Team consists of an in-house Property Advisor, Associate Property Advisors and Volunteer Property Advisors. The team is supported by The Foundation’s Register of Property Professionals.

The Property Advice Team provides advice, consultancy and educational services. This service is delivered by providing on-line information, free helpdesk guidance, training events and consultancy projects to assist organisations in making informed property decisions. 

The Senior Property Advisor will have the following key areas of activity and responsibility:

1. Management of Property Advice Team
The Senior Property Advisor will support the Foundation’s CEO in line-managing the Property Advice Team. Aspects of this support will include:

• Ensuring appropriate processes are in place and followed by team members.

• Having oversight of all support, advice and training provided by the team to ensure consistent high levels of content quality and customer care are maintained.

• Ensuring cases, projects and training events are allocated to team members with appropriate knowledge, experiences and availability.

• Developing excellent working relationships with members of the Foundation’s Register of Property Professionals to enable effective referral of charities to them for technical support.

• Verify accurate records are kept by all members of the Property Advice Team and provide information and reports to the Director and Trustees for invoicing and fundraising purposes. 

• Deliver excellent customer care by coordinating the Foundation’s support to charities until they query is resolved and beyond.
 
2. Developing consultancy and training
The Senior Property Advisor will lead on consultancy and training and deliver on projects in line with agreed targets. This will include:

• Identifying potential clients, and proactively seeking opportunities to bid for contract work. 

• Leading pitches to potential clients and developing client relationships, quickly and effectively understanding client needs and tailoring solutions to those needs.

• Bringing together project teams from within the Foundation and our network of Associates and Register of Property Professionals.

• Delivering high quality consultancy outputs, in line with Foundation quality assurance practices.

• Project managing timely and high-quality delivery of consultancy work.
 
3. Other Duties as reasonably required
The post-holder will work with other members of the team to support day to day marketing, research, communication and monitoring and evaluation activities. Additional duties may include:

• Representing the Foundation at external events, supporting our reporting to funders and inputting to our ongoing research.

• Working proactively to ensure that the Property Advice Team remains up to date with property and charity sector knowledge. 

• Develop a broad knowledge of complementary organisations and services that can provide support to enquirers to the Property Advice Service, or opportunities for partnership working or collaboration with the Foundation.

• The Foundation requires all employees to work with due regard for the Foundation’s ethos and policies including health and safety, equality and the environment.

Background to the job: Acquired brain injury (ABI) is one of the commonest causes of death and disability in working age adults. Survivors of brain injury can live with a range of difficulties affecting their physical and cognitive functioning. Living with a brain injury can result in social isolation, mental health problems, difficulties with family relationships and unemployment.

Headway SELNWK is a medium size charity, over thirty years old, that supports people affected by ABI. We provide support services across SE London and North West Kent in the community and at our day service. Most of our members’ support is funded by social services or the NHS. Whilst we want to maximise this funding where possible, we also want to develop models of support that are not dependent upon statutory funding.

Headway has well established links with local hospitals notably with the Major Trauma Centre at Kings’ College Hospital.  We foster active links with a range of community providers including neurological rehabilitation and social work teams and other Third Sector organisations.

Headway SELNWK is entering a phase of new development and is looking to recruit an outstanding Director of Operations and Finance to oversee the development of its finance, human resources and IT processes. This person will combine technical skills in one or more of these areas with an evident passion for the charity’s mission to improve outcomes for people affected by ABI.

The Director of Operations and Finance will be responsible for overseeing the development of the charity’s finance, human resources and IT, ensuring that systems are effective and help to drive the charity’s mission. With technical skills in one or more of these areas, they will identify what is already working well and what could be improved, before drawing up short-, medium- and long-term priorities to improve the charity’s operations. As well as applying their technical skills, this will also require excellent project management, including the management of a small Operations team. The Director of Operations and Finance will enjoy working across a range of projects and will be able to strike the right balance between leading tasks themselves and working with their team and with external partners. As well as focusing on the immediate needs of the charity, part of the Director of Operations and Finance's remit will include laying the foundations for the capabilities that will be needed in the future as the charity grows. In particular, we want to implement our fundraising strategy with a view to eventually developing a fundraising team.

The ideal candidate will not necessarily have all of the required and desired characteristics, though they will certainly have real strengths in some of these areas. What is most important is that they will have a commitment to the charity’s mission and the tenacity and drive to achieve to very high standards. They will demonstrate a genuine openness to feedback and continuing improvement and will seek to learn from those within the organisation and its wider network of partners.

Responsibilities

While not exhaustive, the following list of responsibilities gives a comprehensive overview of the role:

• Senior leadership within the charity, feeding into strategic planning and decision-making by the charity’s Board and Executive
  • Working with the Director of Strategy and Business Development to ensure the operations structures of the charity can deliver its strategy
  • Working across the charity to develop systems and processes that are effective at all levels
• Overseeing the development of the charity’s finance department
  • Working with the Finance Working Group, payroll provider, bookkeeper and auditor to ensure compliance with relevant frameworks
  • Developing financial forecasts, management accounts and other financial reports
  • Implementing financial controls and policies across Headway SELNWK
  • Lead on fundraising in conjunction with all staff, Trustees, members, volunteers and external contractors (such as professional fundraisers)
  • Develop, implement and evaluate Headway SELNWK’s fundraising strategy; work towards a business case for recruiting a fundraising team.
• Overseeing human resources
  • Working with the Senior Management Team and Trustees, to ensure the charity recruits, trains and retains outstanding members of staff
  • Supporting development of competency framework, performance review and CPD
  • Implementing HR policies across Headway SELNWK
• Overseeing information systems
  • Working with external providers to build information systems capacity within the charity
  • Ensuring that members of staff are equipped to make best use of IT capacity and information

Interviews are scheduled for week commencing 9th December 2019