Volunteer counsellor jobs in london

You will be working with young adults (18-30 years old) from an asylum/refugee background. The young people you will be working with will have arrived as unaccompanied minors to the UK, will be seeking asylum or have refugee status, and will have been under 24 years old upon referral. We offer open ended psychotherapy, always working towards enabling people to move towards independence.

You will be working in a multicultural and multilingual therapeutic environment and embrace the opportunity to engage in multi-disciplinary work with our team of therapists, social workers, Art, Music, Sports, Yoga providers and education tutors. We offer open ended psychotherapy, always working towards enabling people to move towards independence.

15 hours per week / £33,795 per annum, pro rata / permanent / Hybrid - working pattern to be discussed at interview.

 is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health.

Established in 1996,is a BACP accredited school counselling service covering Sussex and Surrey.

We are recruiting for a creative and dynamic qualified counsellor to join our team of therapists as a Community Counsellor based in Horsham. We are seeking someone who has experience working with children and young people between the ages of 11-18 years old. 

Our counsellor’s offer assessments and counselling sessions to children and young people within the newly commissioned ‘blended’ tier 2 Counselling Service for young people aged 11-18 with mild to moderate mental health difficulties. The role represents the operational face of the service in community settings and the post holder will be required to support children / young people accessing provision within the emotional well-being pathway

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.

Qualifications, knowledge, and experience

We are recruiting a qualified counsellor, who has experience working with children and young people, delivering face to face counselling and carrying out assessments with young people to include working with high risk and complex issues. You will have a graduate or post-graduate level Counselling Diploma, or equivalent, and a minimum of two years post-qualifying experience. You will also need to be BACP Registered/Accredited or registered with another recognised professional body (e.g. HPC, UKCP). You will be able to work within the framework of an 6-session model and carry out individual assessments, offer face-to-face counselling or online counselling and group work to children and young people.

The successful applicant will have experience of managing risk, with effective communication around safeguarding procedures. You will also have experience of multi-disciplinary team working and knowledge of local statutory and voluntary agencies. You will also have experience of using electronic database for case management notes and administrative tasks to include monitoring and evaluation. 

If you would like any further information or an informal discussion about this post, please contact

Should you require any assistance with our application process, please email us at 

CLOSING DATE: Sunday 17 August 2025 at midnight. We reserve the right to close this advert early if a successful candidate is found, so please submit your application as soon as possible.

Successful candidates will already have the right to live and work in the UK without restrictions. We are unable to offer visa sponsorship for this role

An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. 

Accessibility If you require assistance or have questions regarding the application process, please do contact us.

YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced DBS (including the Children’s and Adults’ barred lists) check, along with a reference and background check carried out by a third-party service provider. 

Established in 1997, Jigsaw4u provide a range of services for children, young people, families and vulnerable adults experiencing complex social and emotional difficulties across South West London. Jigsaw4u has experienced considerable growth and development over the past several years. Jigsaw4u’s Board of Trustees and Chief Executive Officer (CEO) have recognised the need for dedicated staffing resource to hold the day-to-day responsibility for the service management function as part of our Senior Leadership Team (SLT).

As a member of our SLT, you will help to deliver and shape and the organisation’s vision and strategy. It will be your responsibility to ensure that Jigsaw4u’s services achieve their goals, meet their strategic objectives and achieve our growth targets while being delivered to Jigsaw4u’s exceptionally high standards.

Under the direction of the CEO, the postholder’s areas of responsibility will be to:

• Line Manage the Service Managers, ensuring that their teams are high performing, reporting and data collection is of a high standard and relationships with funders and other stakeholders are outstanding.
• Ensure that the structure of all Jigsaw4u services are optimised to allow for growth and support staff and volunteers (including trainee counsellors/therapists) to develop key skills.
• Maintain knowledge and awareness of best practice within the charitable sector (and other sectors where relevant), to inform and update Jigsaw4u so that we take advantage of the latest approaches to change, innovation and development which can have a positive impact on our beneficiaries lives.
• Work proactively and collaboratively to identify innovation and business improvement within the SLT to define and agree Target Operating Models and oversee implementation and ongoing review. Use insight, evaluation and analysis to continually inform and refine practice.
• Play a full part in the development of the SLT and deputise for the CEO as required. Work closely with the Service Management Team to develop and deliver an outstanding approach to people management, building a learning culture that delivers high quality, extensive support enabling people to achieve their best as a team.
• Represent Jigsaw4u at formal meetings with funders and other stakeholders and through submission of reports and data requests. Establish new, and strengthen existing, external relationships to promote Jigsaw4u’s profile, influence and reputation.
• Ensure compliance with relevant statutory and regulatory requirements, and adherence to relevant professional codes and standards of good practice.
• Support the CEO in funding and tender applications
• Support the CEO and fundraising team in generating income

As a member of the SLT you will be expected, with training and support, to take an active part in supporting the whole organisation. Experience and aptitude to provide calm leadership and a supportive problem-solving approach to practical problems and judgements involving risk is necessary.

Please note this role is based in our Old Windsor Centre.

Our Cattery Team Leaders provides front line leadership and management to a team of staff and volunteers, ensuring first class service delivery in relation to animal welfare.
This opportunity is focused on leading the cattery team in delivering the highest standards of feline welfare, care, and enrichment. You will ensure that all cats receive compassionate, individualised care and that the team operates efficiently, safely, and in line with welfare best practices.

Overall objectives:

• To lead the Cattery team, managing, motivating, and developing staff to achieve their full potential.
• To maintain exceptional standards in husbandry and welfare.
• To effectively manage our population of cats enabling us to help as many cats as possible within our limited capacity.
• To oversee daily care routines including feeding, cleaning, and health monitoring and ensure all cats are provided with appropriate enrichment and socialisation.

What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year for full time employees (pro-rated for part-time employees).
• Discounted gym memberships and cycle to work schemes.
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions - up to 10% employer contribution.
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Working with our animals:
Working with our rescues is a very rewarding experience. Your work plays a vital role in giving our dogs and cats a chance at finding their forever home. Everyday will be different and will come with its own unique challenges. We are looking for people with the resilience and adaptability to handle all aspects of this role. It is important to note that the role does involve a lot of physical tasks which are required to provide the exceptional standards of care to our animals.

Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. 

More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
 

Closing date: Early applications are encouraged. We will close the vacancy once it is filled.
Interview date(s): We will be interviewing for this position on a rolling basis, so we would recommend applying early.

We are seeking a meticulous and detail-oriented individual to fill the role of Data Quality Officer within our organisation. This position is pivotal in ensuring the accurate and timely generation of reports that provide insights into our therapy services' performance and impact. The Data Quality Officer, with support from the Operations Manager, will be responsible for developing and maintaining the organisation's data reporting processes from end to end, including gathering data, analysing trends, and presenting findings in a clear and compelling manner.

Working closely with various stakeholders, including management, external funders, staff and therapists, the Data Quality Officer will play a key role in translating data into actionable insights that drive decision-making and demonstrate the effectiveness of our therapy programmes and other services. This position requires a keen eye for detail, strong analytical skills, and the ability to communicate complex information effectively to both technical and non-technical audiences.

A significant aspect of this role involves reporting to external funders, such as government agencies, foundations, and donors. You'll be responsible for compiling comprehensive reports that demonstrate the effectiveness of our programmes and ensure compliance with funder requirements and deadlines.

The ideal candidate will have a passion for data-driven decision-making and a commitment to ensuring the accuracy and integrity of our reporting processes. They will thrive in a fast-paced environment, where they can leverage their expertise to contribute to the overall success of our mission.

The succesful candidate will be based at either our Worthing or Crawley site, based on their preference. Hybrid working arrangements may be available, subject to the needs of the role and the suitability of the candidate.

You’ll have an active role providing LGBTQ+ affirmative support for LGBTQ+ children and young people. 
This is an exciting job opportunity to join a dynamic and committed team in a front-line role to support and deliver the activities and services of elop’s LGBTQ+ Children & Young People’s Service.This role offers great opportunity to work innovatively and responsively to support the genuine needs of LGBTQ+ young people.

 In this role you will have opportunity to design and deliver innovative youth group support programmes (12- 24 year olds) & other activities; provide LGBTQ+ affirmative support, guidance and mentoring on a one-to-one basis; work with our wider family work programme, support families with LGBTQ+ children and deliver work in schools to students & teaching staff.  You will have the responsibity to support volunteer mentors.

You will be responsible for the direct delivery of elop’s LGBTQ+ Young Peoples Service, including promotion, & administration, along with the induction, support & supervision of volunteers and interns.  You will work alongside the wider staff team to support elop’s work with LGBTQ+ young people and contribute to sustainable service development.

The delivery of group support and activities will take place in person, and you will be office based three days a week with some remote working on other days before returning to full time in person working.

Full Time: 37 hours per week

You must be available to work Tuesday evenings & once a month on a Sunday afternoon.  There will be occasional other evenings / weekend working required.

Interviews will take place Wednesday 17 September 2025 between 9.15am – 3.00 pm

This role presents opportunity to work innovatively & responsively, creating new, unique, & informative LGBT+ affirmative resources, crisis support, prevention & wellbeing initiatives; along with having a developmental role in upskilling & supervising sessional staff, trainees, interns & volunteers. 

This is an exciting job opportunity to join a dynamic & committed team, in a key frontline role working directly within our Heads-Out mental health service, which provides individualised mental health plans, crisis safety plans, mental wellbeing workshops, varied mental health support groups including for those seeking asylum, a trans & non-binary group; LGBTQ+ mental health social connections & activities group, and drop-in support.

Opportunities will include delivery of specialised interventions, taking direct referrals and helping to support & stabilise those at heightened risk and/ or living through mental health crisis, plus psychoeducation workshops and group programmes will further enable you to engage, empower & support participants to build confidence, develop skills, strategies & achieve goals to improve, maintain & best manage mental health, increase mental wellbeing, and reduce and/ or prevent future crisis.

elop is a  London based thriving community-led LGBT+ mental health & wellbeing charity offering a range of support, advice, information, counselling, and group support services to lesbian, gay, bisexual and trans (LGBT+) communities. 

There will be one regular evening/ week and occasional weekend working required.

NB: Initially there will be some remote home-based working alongside office-based working whilst we relocate to new premises

Interviews will take place Thursday 4 September 2025 between 9.30am – 15.00 pm

Role summary

The Minster Centre is a small, friendly organisation and the Reception Manager needs to be an adaptable and flexible person who enjoys teamwork within a continuously evolving environment. The Reception Manager role is varied, and you will be expected work with initiative and autonomy to respond to the needs of the Centre.

Terms and conditions

Salary: £21,064.54 pro rata (£29,489.77 FTE)  

Hours: 25 hours per week as follows Monday 9am – 5pm, Tuesday 9am – 4.30pm, Wednesday 8am – 1pm, and Friday 9am – 5.30pm. Some flexibility in hours may be possible.

Location: The Minster Centre, Queens Park, NW6 6RD

Contract: Part time, permanent

Benefits: Pension scheme, flexible working options, generous enhanced paternity and maternity and adoption policies, closure between Christmas and New Year with additional paid holiday, enhanced sick pay entitlements increasing with length of service

Annual leave: 33 days (including bank holidays) 

Responsible for: Receptionists

Reports to: Facilities and Membership Manager

How to apply

Please apply by sending your CV and the additional forms available on our website. Candidates must send a cover letter addressing how you meet the person specification. Your application must be sent by 12pm on Monday 1st September 2025 by email to Afua Pierre, HR & Governance Manager.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. If you’re interested, please submit your application as early as possible. For further information please contact Leon John, Facilities & Membership Manager.

We particularly welcome applications from people from underrepresented groups in the field of psychotherapy and counselling and in our organisation, including people from global majority communities, the LGBTQ+ community, care leavers, disabled people and people from other minorities.

To fulfil the role, you must be resident in the UK and have the right to work. You will be required to provide proof of your eligibility to work in the UK.

If you are a practising therapist, please review whether you currently have any Minster Centre students as clients and in which year and let us know if this is the case so that we can manage any potential dual relationships.

Background

The Minster Centre is a registered charity based in Queens Park, London NW6 that trains psychotherapists and counsellors and provides an accessible therapy service. As an accredited higher education organisation, we provide in-person and online courses throughout the week and weekend. The Minster Centre provides a psychotherapy and counselling service to the local community and has a number of rooms that are hired out for therapy, training, and events.

The Reception Manager is a critical and central role at The Minster Centre, providing a welcoming service to students, room hirers, therapy clients and staff members that is efficient and aligned with The Minster Centre’s Ethos. As part of this role, you will provide first-line support to tutors and students as well as undertake administrative duties crucial to the running of the Centre. You will also provide support to other staff members where appropriate.

Job summary

The ideal candidate will have previous administration and front of house experience to help ensure that all building users (students, room hirers and clients) are welcomed, that the building is available and set up for training and therapy services, and that the building is closed and secured at the end of the day. Furthermore, they would be organised, have excellent IT skills and knowledge and, ideally, practice of using Zoom. They will have the ability to work calmly and efficiently under pressure. In addition, they will be able to work autonomously on various tasks and work well in a team. This is a great opportunity for someone with relevant transferable skills to develop those skills further.

Duties and responsibilities

Oversee and manage the Reception Team

• Ensure Reception is always covered by organising a reception rota that covers absence, holidays, etc.

General management of Reception

• Receive and welcome visitors.
• Co-ordinate access to the building, opening and closing of the building.
• Respond appropriately to emergencies.
• Order stationary and other supplies as requested.
• Manage petty cash.
• Keep the reception area tidy.
• Ensure there are adequate supplies of daily refreshments and organise catering for specific events.

Event and training support

• Set up for events and assist with special or evening events when requested.
• Organise and keep track of First Aid and Fire Marshal trainings.

Administration

• Manage the room booking system, including the processing of invoice figures in communication with Finance Assistant/Credit Controller.
• Deal with room booking enquiries and bookings for events.
• Answer, screen, and forward incoming telephone calls, and provide basic information when needed.
• Undertake data entry tasks, or similar, in quiet periods.
• Deal with customer queries or complaints politely and positively.

Facilities

• Work with the Facilities and Membership Manager to source and organise suppliers to meet the various facility needs of the building.
• Ensure that the building has adequate cleaning by working with the Facilities and Membership Manager in communication with Total Clean.
• Conduct daily spot checks of the building and report any significant problems to Facilities and Membership Manager.
• Undertake small repairs of damaged equipment or fixings.

IT support

• Field/triage general IT Support emails with the IT Team.
• Diagnose and resolve equipment issues on site.
• Support tutors and office staff with basic Office apps, Moodle, Zoom queries (support and training can be provided).
• Provide IT support for tutors facilitating Zoom teaching sessions including troubleshooting.
• Manage tutor Zoom accounts.
• Schedule Zoom sessions.

Student support and progression 

• Ensure that students are enrolled on courses and set up on systems accurately.
• Manage the re-enrolment process between academic years. 
• Oversee the recording of student progression. 
• Liaise with and support the Operations Team in organising the annual Graduation event and ensuring all eligible students receive timely information. 

This is not an exhaustive list of duties and responsibilities. The post holder may be required to undertake other duties which fall within the ambit of the role, in discussion with their line manager or the Interim Management Team.

The post holder is expected to comply with all relevant policies, procedures and guidelines of The Minster Centre, including those on Equal Opportunities, Health and Safety and the Data Protection Act.

Battersea has entered an exciting phase of innovation and transformation as we embark on the first year of our new five-year strategy. With increased investment in income generation starting in 2025, we are expanding our team to drive the growth necessary to achieve our organisational goals.

Trust fundraising at Battersea has grown significantly over the past few years, from £1m in 2022 to £2.75m in 2025. Working closely with the Trusts Officer and Trusts Lead, you will secure vital funding from Trusts and Foundations to support the welfare of dogs and cats across the UK and internationally.

As the Trusts Manager, you will manage your own portfolio of five-figure Trust donors and take ownership of relationships to secure funding from both existing and new supporters. You will also support the Trusts Officer to deliver bi-annual Small Trusts Mailings and the Trusts Lead to deliver significant partnerships.

You will be proactive and motivated, with a passion for animal welfare and an aptitude for building relationships. You are a strong communicator with excellent writing skills which will enable you - with support from the team - to craft compelling funding proposals that resonate with donors.

What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year.
• Discounted gym memberships and cycle to work schemes.
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions - up to 10% employer contribution.
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans.

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.

More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 21st August 2025
Interview date(s): First round: w/c 25th August 2025; Second round: w/c 1st September 2025

All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

The Performance Marketing Specialist will deliver, optimise and evaluate Battersea’s digital advertising campaigns, specialising in paid digital advertising channels such as Meta and TikTok.
The role will be responsible for implementing and managing large annual media spends to support the achievement of strategic objectives and individual campaign targets.

What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year for full time employees (pro-rated for part-time employees).
• Discounted gym memberships and cycle to work schemes.
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions - up to 10% employer contribution.
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.

More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 18th August 2025
Interview date(s): First round: w/c 1st September 2025. Second round: to be confirmed.

All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

We are currently recruiting a Content Writer to join our Content team within the Brand department. The purpose of the role is to write clear, accessible content that meets supports Battersea’s strategic objectives and meets audience needs. They will work to ensure all advice and support-based written content is clear, consistent, and on-brand.

Overall objectives include:

• Take direction from the Content Manager and work closely with teams across Battersea to implement written content plans that support both our strategic goals and the needs of our audiences.
• Create high quality, accessible advice and support-based content that follows brand guidelines and is shaped by audience insight.
• Use data, research and feedback to improve our written content and how we explain complex topics.
• Consult with senior colleagues across the organisation to understand content needs and timing - guiding and shaping requests where necessary.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year.
• Discounted gym memberships and cycle to work schemes.
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions - up to 10% employer contribution.
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans.

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working policy:

We operate a 50% onsite hybrid working policy, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable use of AI:

At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.

To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

If you are successful to the interview stage of the recruitment process, we ask that you follow the below guidelines on the use of AI at interview stages.

Acceptable use:

• Researching sector trends, company information, or general interview tips.
• Practicing interview questions with AI tools to improve communication skills.
• Using AI to support with structuring your responses.

Please do not:

• Submit AI-generated responses as your own during the interview.
• Use AI to impersonate or misrepresent your experience or skills.
• Use AI tools during real-time interviews.

Closing date: 25th August 2025
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Interview date(s):
First stage interview (online) - w/c 1st September 2025
Second stage interview (in person) - w/c 8th September 2025

To apply for the role, please follow the link to apply and download our recruitment pack for more details on the role. 

Salary: £37,280 starting salary (salary range will increase to a max £39,862 via the length of service) per annum plus £4,324 Inner London Weighting if based in the London office per annum

Contract: Fixed Term contract until 30 June 2026

Hours: Full-time. 35 hours per week (excluding lunch breaks). Some evening and weekend work may be required for which time off in lieu should be claimed.

Location: Any Refugee Action Office: London, Manchester, Birmingham, Bradford.  We will consider a UK-based hybrid working option. 

Closing date to apply for the role: 23.59pm on 17th August*

*Please read carefully, the information below on how to apply for this role

*This is a readvertisement – previous applicants need not apply

Please read carefully – how to apply for this role:

Applications for this role are only* open to people who identify as having lived experience of forced displacement due to war, invasion, persecution or human rights abuses

(This also includes British nationals living/working overseas who have been forced to leave due to war, invasion, persecution or human rights abuses)

*Current Refugee Action employees with and without lived experience, are eligible to apply.

About Refugee Action

Refugee Action exists to work with refugees and people seeking asylum who’ve survived some of the world’s worst regimes. We are a national charity with more than 40 years’ experience of empowering people who’ve survived some of the world’s worst regimes to secure the protection and support that they need to live with dignity and respect and build a new life in the UK. We do this by providing expert advice and casework, building the capacity of partner organisations and campaigning on the policies that affect them. 

About the post 

This exciting role would mean joining Refugee Action at a crucial point in the charity’s 40-year history, full of opportunity and potential. You will use your creative skills to support the creation of innovative digital content to engage and mobilise existing supporters and add to Refugee Action’s rapidly growing audience. Working between the fundraising and campaigns team, this role will support the Digital Communications Manager to deliver our ambitious digital strategy, focusing on the development of engaging digital content, the management of one of our key supporter databases, and will lead on the engagement and retention work which supports Refugee Action’s fundraising and campaigning. 

We are looking for candidates that can demonstrate: 

• Commitment to removing barriers to power for people with lived experience, and commitment to anti-racist practices. 

• Understanding of how the UK’s hostile refugee protection and asylum system impacts those affected by it.

• Strong understanding of the role of digital tactics in the development and execution of campaign strategies.

• Strong writing, editing and proof-reading skills, with experience of using these within a fast-paced environment and adapting content for difference audiences.

• Experience of maintaining and nurturing social media communities and creating impactful digital content.

• Knowledge of Facebook advertising, including the set-up, management and analysis of ad performance.

• Experience using Canva, or Adobe creative software – particularly Photoshop, InDesign and Premiere.

• Experience of using Engaging Networks or similar system or proven ability to learn new systems quickly.

• Thorough understanding of website optimisation with experience working with website content management systems. 

• Experience of using Google AdWords, and of using reporting and analytics tools, such as Google Analytics.

• Understanding of the digital landscape, and emerging trends in web and social technology and digital fundraising.

Closing date:  23.59pm, Sunday 17 August

Interviews:  Tuesday 26 August

Refugee Action only operates in the UK, so all roles are UK-based, and you must have the right to work in the UK.

This role is not on the Shortage Occupation List.  If you have permission to work that is restricted to the Shortage Occupation List, we will be unable to appoint you to this role.

You can find out which roles are on the shortage occupation list via these two links:

• Skilled Worker visa: shortage occupations 

• Skilled Worker visa: shortage occupations for healthcare and education

We are currently campaigning for people seeking asylum to have the right to work in the UK, see our Lift the Ban campaign here.